KAONMEDIA CG2200 User Manual

CG2200

Quick

Installation

Guide

Quick InstallationGuide

The CG2200 is a high-performance cable gateway which combines D3.0 cable modem, router, voice and wireless AP in a single device.

The CG2200 provides :

 Compliant with DOCSIS 3.0 and US DOCSIS 3.0 standards along with

PacketCable specification to deliver high-end performance and reliability

 Dual-band concurrent Wireless Access Point compatible with 802.11b/g/n

and 802.11ac

 Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity

 Two line embedded digital voice adapter for wired telephony service

 For easy checking, DOCSIS-compliant LED labeling and indicating provides

a user and technician an intuitive method to check operational status and

act as a troubleshooting tool

1. FrontPanel

CG2200

Quick

Installation

Guide

ONLINE

Off Internet service isnot available.

Flashing The modem isinitializing.

On Internet service isavailable.

Off The initializationis notstarted,or has failed.

Flashing The modemis upstream ranging.

On The modem is upstreamlocked.

Off The initialization is notstarted, or has failed.

Flashing The modemis scanningfor downstreamchannel.

On The modem isdownstream locked.

POWER

Off The modem is poweredoff.

On The modem is poweredon.

CG3000

Quick

Installation

Guide

3. RearPanel

CG3000

Quick

Installation

Guide

Off

5G WiFiInterface disabled.

5G WiFi Interface enabled.

2.4G

Off 2.4G WiFi Interface disabled.

Flashing 2.4G WiFi is sendingor receiving data.

On 2.4G WiFi Interface enabled.

Flashing

5G WiFi is sendingor receiving data.

Push

Button for WPS configuration.

WPS

2. LED Status

LED

Power

Initial

scan

locking

ranging

Request

CM IP

Request

config

CMTS

Complete

Request

MTA IP

Request

MTA

config

Restart

Voice

service

Telephone

complete

Power On On On On On On On On On On On

Blinking

On On On On On On On On On

Blinking

Off Off

Blinking

On On On On On On On

ONLINE

Blinking

Off Off Off Off Blinking On On On On On

2.4G/5G

Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off

ETH1~4 Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off On/Off

TEL1~2 Off Off Off Off Off Off Off Blinking Blinking Blinking On

TEL1~2

Off

The telephony service isnot available.

Flashing

The telephony line is in use.

The telephony service is available.

ETH 1~4

Off

The LAN portis notconnected.

Flashing

The LAN portis sendingor receiving data.

On The LAN portis connected.

CG2200

Quick

Installation

Guide

CG2200

Quick

Installation

Guide

RESET

Pin-hole for factory reset.

LAN1~4

RJ45 Ethernet ports to connect your PC or home network devices.

CABLE IN Connectsthe coaxialcable forcable internet service.

TEL1~2

RJ11 Telephone ports to connect your phone or fax.

12VIN

Connects theunitto DC 12V power.

CG3000

Quick

Installation

Guide

4. Connecting and Installing devices

Before installation, please check with your serviceprovider to ensure that

the cable broadband is active.

CG3000

Quick

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Guide

Phone

6. Package Content

CG2200

PowerAdaptor

EthernetCable

(CAT5/RJ45)

QuickGuide

Quick Guide

5. Instruction for Connecting Modem – PC

1) Make sure the following:

- YourCable Modem is powered ON. The power LED will be turned ON.

- YourPC is turned-on and connected to Cable Modem using an Ethernet cable.

- Connect tightly the coaxialcable to thecable outlet.

- After Online LED is ON, Cable Modem becomes online.

2) Configure your PC to obtainan IP address from a DHCP server.

3) From your PC, start your web browser application like Chrome, InternetExplorer, or etc.

4) Type a valid URL suchas “www.kaonmedia.com” and <Enter>.

The web site should be open if connected correctly.

CG2200

Quick

Installation

Guide

CG2200

Quick

Installation

Guide

Adaptador ca/cc Entrada: 100-240 Vca 50/60 Hz 0.8ª Salida: 12 Vcc 2.5A

This Device must be installed at a distance of 1 meter or more away from

the telephone, as this may

cause frequency

interference

Specification

MainChipset

(DOCSIS 3.0 24x8) BCM3384ZU

- 2300 DMIPS Zephyr Process, 1GHz dual-issue

- 1600 DMIPS VIPER Process, 600MHz dual WLAN BCM4360 (3x3 802.11n) WLAN BCM4360 (3x3 802.11ac)

Memory

Flash: NOR 32MB RAM : 256MB DDR3

Wi-Fi

802.11 a/b/g/n/ac MU-MIMO

2.4GHz 3x3 + 5GHz 3x3 Dual Band Concurrent Internal Antennas

Front

12 xLED (PWR, DS, US, Online, 2.4G, 5G, ETH1~4, TEL 1~2) WPS Button

Rear

1x Resetpin-hole 4 x GbE LAN Ports 1 x CableIn 2 x TELPorts 1 x Power In

Power

DC 12V (2.5A)

Package

CG2200 User Guide Ethernet Cable PowerSupply Serial Label, Giftbox Label

Exterior Design

CG2200

Quick

Installation

Guide

CG2200

Quick

Installation

Guide

Mesh

KAON Smart Mesh

CG3000

Quick

Installation

Guide

CG3000

Quick

Installation

Guide

CG2200

Quick

Installation

Guide

CG2200

Quick

Installation

Guide

NOTE: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Caution : Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

The antenna(s) used for this device must be installed to provide a

separation distance of at least 20 cm from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter.

1 2

How to access Kaon

Web Page

Network Configu

ration

5 6

How to access Kaon Web Page

Access theweb server, and check the equipment status and progress

usersettings.

1 Type http://192.168.0.1 on your web browser address bar. 2 Enter username and password. (User Name : admin / Password: Find it on label

on the set)

3 Check thestatus of thedevice software information on the STATUS table.

Network Configuration

Enable to set the IP address available on the device, and this IP is

used toaccess theweb server.The IP address must notbe forgotten.

>>LANsetting

1 IPv4 setting issupported. 2 Click “Apply” button on the bottom of thepage after inserting IP address on the

inputentries.

Network Configu

ration

Network Configuration

If ISP uses DHCP, select “DHCP” for WAN Connection Type.

If ISP uses static IP addressing, select “Static IP” for WAN Connection Type,and enter the information(GW, Subnet Mask, DNS) provided by ISP.

>>WANsetting

1 WAN connectionType.

SelectDHCP or Static IP to be applied. If DHCP is selected, IP assigned automatically from DHCPserver can be used (recommended). If Static IP is selected,IP generatedby user settingcan be used.

2 WhenStatic IP is selected, enterexactly the IP into theinput textfields.

3 Click “Apply” button on the bottom of the page after inserting all data into the

each inputentry.

2 3 4 5

DHCP

Server Configu

ration

DHCP Server Configuration

If the DHCP server is activated,the devices connectedto the equip-

ment can getassignedautomatically a private IP address.

1 SelectDHCP on the Network menu. 2 If you select “Yes” radio button, theDHCP Serveris activated. 3 Enter thestarting IP address available in the DHCP Server.

4 Enterthequantity of IP address to be assigned.

5 Enter thelease time.(Defaultrecommended) 6 Click ”Apply” button to setthe information to be applied.

7 8

9 10

Wireless Configu

ration

(Radio)

Wireless Configu

ration

(Primary

Network)

Wireless Configuration

(Radio)

5 6

Set whether wireless, and the default information. The default settingsrecommended.

1 Select “Radio” on wirelessinterface. 2 If you select “Enabled” on wireless, Wireless isactivated. 3 Set the usable channel bandwidth (Defaultrecommended).

4 Usable to set whether automatic or certain channel. Performancemay be affected

by thedegreeof wireless congestion on a certainchannel.

5 Click ”Apply” button to setthe information to be applied.

Wireless Configuration (Primary Network)

Youset SSID and authenticationmethodfor connection to WiFi

network.

1 Set SSID on connecting WiFi network. 2 Selectthe applicable encryption method for theaccess authentication. 3 Selectthe applicable typeof AES or TKIP+AES uponthe access authentication.

4 “Show Key” Check-box is checked,theinserted password is available to be read

on the textbox.

5 4 WEP keys aresupported, andat least 1 key is usable. 6 Click ”Apply” button to setthe information to be applied.

Status

(Security)

Status (Security)

Youset theaccount information to enable to access to the

equipment.

Spec

trum Analyzer (DS/US)

Spectrum Analyzer (DS/US)

Spectrum Analyzer enables the technicians to configure

an interactive GUI to understand about characteristics on the CM, it works normally as they utilize a regular spectrum analyzer.

1 ● Mai n Control 2 - PRESET button : Resets all the settings back to its default values. 3 - HOLD button : Stops the spectrum analyzer from running. 4 - RUN button : Starts the spectrum analyzer. 5 ● Settings

- FREQUENCY : Specifies the frequency (center, start, or stop) to monitor

in terms of Hz.

- SPAN : Specifies how wide of a span to view in terms of Hz.

- AMPLITUDE : Sets the reference level (offset) of the input signal.

- BW : Bandwidth

- MEASUREMENTS

1 Type http://192.168.100.1:8080 on your web browser address bar. 2 Click ‘RUN” button to run spectrum analyzer.

1 Click “Status” menuon “Status”page. 2 Input userID.

3 Inputnewpassword on New Password text box and input theequal one to

Re-Enter New Password text box.

4 Input the password of current userID to get theuserauthentication. 5 Click ”Apply” button to setthe information to be applied.

Wireless Insight

Wireless Insight is able to support that technician can configure an

interactive GUI to do following cases.

In addition, Home Topology tool will help to see the current network connection via the AP.

1 Type http://192.168.100.1:8080 on your web browser addressbar. 2 Push the WiFi Insight on left side of web browser

109

TROUBLESHOOTING

Use this section to solve common problems with the CG2200 and your network.

Problem: None of the LEDs Turn On

The CG2200 is not receiving power, or there is a fault with the device.

1. Ensure that you are using the correct power adaptor. (You should

use CG2200 Power adapter, don’t’ use other adaptor)

2. Ensure that the power adaptor is connected to the CG2200 and the

wall socket (or other power source) correctly.

3. Ensure that the power source is functioning correctly. Replace any

broken fuses or reset any tripped circuit breakers.

4. Disconnect and re-connect the power adaptor to the power source

and the CG2200.

5. If none of the above steps solve the problem, consult your vendor.

Problem: Some of the LEDs does not Display as Expected

1. Ensure that you understand the LED’s normal behavior

(See LEDs on page 1~2).

2. Ensure that the CG2200’s hardware is connected correctly; see the

Quick Installation Guide.

3. Disconnect and re-connect the power adaptor to the CG2200

4. If none of the above steps solve the problem, consult your vendor.

TROUBLESHOOTING

Problem: I Forgot the CG2200’s IP Address

1. The CG2200’s default LAN IP address is 192.168.0.1.

2. You can locate the CG2200’s GUI by entering the LAN domain suffix

into your browser’s address bar (on a computer connected to the LAN). Depending on your operating system and your network, you may be able to find the CG2200’s IP address by looking up your computer’s default gateway. To do this on (most) Windows machines, click Start > Run, enter “cmd”, and then enter “ipconfig”. Get the IP address of the Default Gateway, and enter it in your browser’s address bar.

3. If you still cannot access the CG2200, you need to reset the CG2200.

Press reset button on the rear side of CG2200 for at least 3 seconds.

All user-configured data is lost, and the CG2200 is returned to its default settings. If you previously backed-up a more recent version your CG2200’s settings, you can now upload them to the CG2200.

Problem: I Forgot the CG2200’s Admin Username or Password

1. The default username is admin, and the default password is printed on

the label on the set.

2. If the default username and password do not work, you need to reset the

CG2200 back to its factory defaults by pressing reset button for at least 3 seconds. All user-configured data is lost, and the CG2200 is returned to its default settings. If you previously backed-up a more recent version your CG2200’s settings, you can now upload them to the CG2200.

TROUBLESHOOTING

Problem: I Cannot Access the CG2200 or the Internet

1. Ensure that you are using the correct IP address for the CG2200

2. Check your network’s hardware connections, and that the CG2200’s

LEDs display correctly (see LEDs on page 1~2).

3. Make sure that your computer is on the same subnet as the CG2200.

4. If you are attempting to connect over the wireless network, there

may be a problem with the wireless connection. Connect via a LAN

port instead.

5. f the above steps do not work, you need to reset the CG2200 back to

its factory defaults by pressing reset button for at least 3 seconds.

All user-configured data is lost, and the CG2200 is returned to its

default settings. If you previously backed-up a more recent version

your CG2200’s settings, you can now upload them to the CG2200

6. If the problem persists, contact your vendor

Problem: I Cannot Access the Internet and the DS and

US LEDs Keep Blinking

Your service provider may have disabled your Internet access; check the Status -> Connection screen’s Connectivity State field.

TROUBLESHOOTING

Problem: I Cannot Connect My Wireless Device

1. Ensure that your wireless client device is functioning properly,

and is configured correctly. See the wireless client’s documentation if unsure.

2. Ensure that the wireless client is within the CG2200’s radio

coverage area. Bear in mind that physical obstructions (walls, floors, trees, etc.) and electrical interference (other radio transmitters, microwave ovens, etc) reduce your CG2200’s signal quality and coverage area.

3. Ensure that the CG2200 and the wireless client are set to use

the same wireless mode and SSID and security settings

4. Re-enter any security credentials (WEP keys, WPA(2)-PSK

password, or WPS). If you are using WPS’s PBC (push-button configuration) feature, ensure that you are pressing the button on the CG2200 and enable the wireless client within two minutes of one another.

5. CG2200’s settings, you can now upload them to the CG2200

6. If the problem persists, contact your vendor.

KAONMEDIA CG2200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual