Juniper networks RESIDENT CONSULTANT User Manual
RESIDENT CONSULTANT
Product Overview
Whether your organization competes
in today’s highly competitive and
dynamic market or provides high value
public services, there is tremendous
pressure on your IT sta to continuously
adapt and scale your network so that
it realigns and evolves with business
initiatives. To accomplish this, sta
members must maintain their
expertise in a constantly growing list of
technologies and vendor products. The
ability to keep abreast of these rapidly
evolving technologies while attempting
to deploy new network capabilities
and resource-intensive network
adaptation can strain internal resources,
cause costly network downtime, and
impede time-to-value for your network
investment.
DATASHEET
The Resident Consultant provides organizations with the flexibility to use Juniper ’s
expertise when and where it is needed to efficiently fill potential skills gaps, without
having to hire additional resources. Juniper experts will help assess current network
performance and recommend improvements to meet specific operational needs and
maintain your network in the most optimal manner.
Service Description
Juniper Networks Resident Consultants are available for annual or part-time onsite
engagements, providing highly customized network architecture and design assistance
to your organization. Bringing the most specialized skills in the industry to your company,
the Resident Consultant focuses on all technical aspects of your Juniper Networks
products. The Resident Consultant works daily with your staff at your location, becoming
intimately familiar with your unique processes and requirements, your network’s
specific configurations and challenges, and your staff ’s strengths and limitations. Your
Resident Consultant helps you avoid many network issues before they arise, and is fully
prepared to help resolve issues as quickly as possible when they do occur. The Resident
Consultant assists with network design, deployment, and support process definition and
documentation, deployment and implementation of Juniper Networks equipment, and post
cutover activities for your network.
Typical Resident Consultant activities include:
• Troubleshooting the network’s design and architecture issues
• Analyzing network and device configurations
• Providing network design leadership; assisting in identifying and building solutions
• Testing product features and functionality
• Providing deployment guidance to ensure that implementations are consistent with
design specifications
• Providing informal workshops to transfer knowledge to engineering staff
• Applying industry best practices to the design, planning, and implementation of the
network
• Applying extensive industry experience to optimize network performance and
proactively analyze potential enhancements
• Evaluating technical specifications for interoperability
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Table 1: Features and Benefits
FEATURE FEATURE DESCRIPTION BENEFIT
Network troubleshooting and
architecture analysis
Assists your operations sta with hands-on technical
issues with Juniper Networks products and technologies,
as well as other equipment in your network.
• Minimizes downtime and reduces operational costs to
accelerate revenue generating activities
• Helps avoid end user service-level agreement (SLA)
penalties
Network design leadership Assists your engineering sta as they design new features
and functionality into your network, giving you access to
Accelerates, extends, and optimizes the value of high-
performance networking
the most specialized skills in the industry dedicated to
network design.
Testing of Juniper Networks
product features, functionality,
and interoperability
• Ensures that your Juniper Networks products integrate
and operate smoothly with equipment from other
vendors.
• Accelerates deployment and availability of new services
and applications
• Speeds rollout of innovative and new ventures
• Helps your organization introduce and take advantage
of new technologies and features.
• Helps accelerate restoration time and minimize
downtime.
Informal technical and product
workshops
Provides your sta and business users with informal and
onsite transfer of information.
• Accelerates readiness of employees, suppliers, and
partners
• Improves workforce productivity
Network optimization and
enhancement analysis
• Your Resident Consultant understands best practices
and will proactively prevent issues that other customers
have experienced.
• Delivers an unbeatable competitive advantage
• Optimizes the value of high-performance networking to
meet constantly evolving business environments
• Your Resident Consultant will use knowledge of your
network to assist in optimized network design, support,
and operational issues.
Table 2: Service Specifications
JUNIPER RESPONSIBILIT IES CUSTOMER RESPONSIBILI TIES
Juniper Networks will:
• Establish a scope of eort for the Resident Consultant to assist the
customer with network planning and implementation-related activities
• Recruit and place the appropriate Resident Consultant
The Resident Consultant will:
• Work onsite at your location
• Focus on network troubleshooting and operations support along with
The customer will:
• Provide a suitable work environment for the Resident Consultant that
includes all required hardware, soware, and facilities access, qualified
personnel including project management, and supporting resources to
accomplish objectives defined in the scope of work
• Provide access to the Internet, your network, and all required and
requested data needed to accomplish objectives defined in the scope of
work
network and configuration analysis
• Provide design leadership
• Assist in testing Juniper Networks products, features, and functionality
• Apply industry recognized best practices to the design, planning, and
implementation of the network
• Conduct informal technical and product workshops with your internal
support teams
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