User Guide and
Product Information
UPS Battery Backup
Models
SRA 07000
SRA 10000
SRA 15000
SRA 20000
August 2021
TABLE OF CONTENTS
1. Introduction and Warnings
2. Controls and Indicators
3. Installation
4. Operation
5. Troubleshooting / Getting Service
6. Replacing the Battery
7. Specifications
8. Limited Product Warranty
Regulatory Compliance: cTUVus (Conforms to UL1778 5th Edition &
CSA22.2 No. 107.3-14/R:2014), FCC Class B, CE Certified, RoHS2
(EU Directive 2011/65/EU & 2015/863/EU)
Thank you for purchasing this power protection product. It has been designed and manufactured to provide many years of trouble free service.
Please read this manual before installing your SRA Series UPS, (SRA
07500, SRA 10000, SRA 15000, SRA 20000) as it provides important
information that should be followed during the installation and the maintenance of the UPS system allowing you to correctly set up your system for the maximum safety and performance. Included is information
on customer support and factory service, if it is required. If you experience a problem with the UPS system please refer to the Troubleshooting guide in this manual to correct the problem or collect enough information to assist technical support if that becomes necessary.
Veuillez lire ce manuel avant l'installation de l'onduleur modèles (SRA
07500, SRA 10000, SRA 15000, SRA 20000). Il contient de l'information
importante qui doit être respectée au cours de l'installation et de l'entretien de l'onduleur et des batteries. Cette information vous permettra de
correctement installer le système pour atteindre son rendement maximum en toute sécurité.
CAUTION! The maximum ambient operating temperature for this UPS
series is 40°C (“0 ~ 40°C” for Ambient Operation).
ATTEN TI ON ! La température ambiante de fonctionnement maximale
pour cette série d'onduleurs est de 40° C ("0 ~ 40° C " pour une opération
ambiante).
IMPORTANT SAFETY INSTRUCTIONS SAVE
THESE INSTRUCTIONS !
CONSIGNES DE SÉCURITÉ IMPORTANTES
SAUVEGARDEZ CES CONSIGNES!
The external vents and openings on the UPS are provided for ventilation. To ensure reliable operation of the UPS and to protect the UPS
from over- heating, these vents and openings must not be blocked or
covered. Do not insert any object into any of the vents or openings that
may hinder the ventilation.
Install the UPS system in a well ventilated area, away from excess
moisture, heat, dust, flammable gas or explosives.
Leave adequate space (at least 20cm) at the front and rear of
the UPS system for proper ventilation.
Do not mount the UPS system with its front or rear panel facing
down at any angle.
Before usage, you must allow the UPS system to adjust to room
temperature (20°C~25°C or 68°F~77°F) for at least one hour to
avoid moisture condensing inside the UPS.
CAUTION! This UPS series is O N L Y intended to be installed in an
indoor temperature controlled environment that is free of conductive
contaminants. This UPS series is not intended for use in a computer
room as defined in the Standard for the Protection of Electronic Computer/Data Processing Equip- ment ANSI/NFPA 75.
AT TE NT ION ! Cette série d'onduleurs est uniquement destinée à être
installée dans un environnement intérieur à température contrôlée, exempt de contaminants conducteurs. La série d'onduleurs ne convient
pas pour une utilisation en salle d'ordinateur comme défini dans la
norme pour la Protection des ordinateurs électroniques/équipements de
traitement de données, ANSI/NFPA 75.
CAUTION! Connect the UPS to a two pole, three wire, grounded, utility
power AC wall outlet. The receptacle must be connected to the appropriate branch protection (circuit breaker or fuse). Connection to any
other type of receptacle may result in a shock hazard and violate local
electrical codes. Do not use extension cords, adapter plugs, or surge
strips.
ATTEN TI ON ! Branchez l'UPS sur une prise murale c.a. de terre bipo-
laire à trois fils. La prise de courant doit être connectée au circuit de
protection approprié (disjoncteur ou fusible). Une connexion à tout
autre type de prise peut entraîner le risque d'électrocution et enfreindre
les codes électriques locaux. N'utilisez jamais de rallonge, d'adaptateur
ou de limiteur de surtension.
CAUTION! To reduce the risk of fire, connect only to a utility power
circuit provided with 20 amperes maximum branch circuit over-current
protection in accordance with the National Electric Code, ANSI/NFPA
70.
ATTEN TI ON ! Pour réduire les risques d'incendie, faites le raccor-
dement uniquement sur un circuit d'alimentation électrique équipé d'un
dispositif de protection de surintensité de circuit de dérivation de maximum 20 ampères, conformément au Code national de l'électricité,
ANSI/NFPA 70.
CAUTION! To reduce the risk of electrical shock with the installation
of this UPS equipment and the connected equipment, the user must
ensure that the combined sum of the AC leakage current does not exceed 3.5mA.
ATTEN TI ON ! Pour réduire le risque de choc électrique pendant l'in-
stallation de cet onduleur et du matériel connecté, l'utilisateur doit s'assurer
que la quantité de courant de fuite c.a. ne dépasse pas 3,5 mA.
CAUTION! To reduce the risk of electrical shock in conditions where the
load equipment grounding cannot be verified, disconnect the UPS from
the AC wall outlet before installing a computer interface cable. Reconnect the power cord only after all signaling connections are made
ATTE NTION ! Pour réduire le risque de choc électrique dans une situation où il n'est pas possible de vérifier la mise à la terre du matériel de
charge, il faut d'abord débrancher l'onduleur de la prise murale c.a. avant
d'installer un câble d'interface ordinateur. Rebranchez le cordon d'alimentation uniquement après que toutes les connexions de signalisation aient
été établies
WARNING: This Uninterruptible Power Supply contains potentially
hazardous voltages. Do not attempt to disassemble the UPS beyond the battery replacement procedure. This UPS contains no user
serviceable parts. Re- pairs and battery replacement must be performed by QUALIFIED SERVICE PERSONNEL ONLY.
AVERTISSEMENT! Cet onduleur contient des tensions potentielle-
ment dangereuses. N'essayez pas de le démonter au-delà de la
procédure de remplacement de la batterie. L'onduleur ne contient aucune pièce réparable par l'utilisateur. SEUL UN TECHNICIEN QUALI-
FIÉ est autorisé à effectuer les réparations et le remplacement d'une
batterie.
WARNING: Qualified Service Personnel ONLY must perform the
installation and servicing of these UPS systems. J u i c e G o o s e accepts no liabilities for personal injury or damages to the UPS or the
connected equipment caused by the incorrect installation or servicing
of the UPS system.
AVERTISSEMENT! Seul un technicien qualifié peut installer et en-
tretenir ces systèmes UPS. Juice Goose n'accepte aucune responsabilité
pour, sans s'y limiter : les blessures souffertes par le personnel de service
ou les dommages infligés à l'onduleur ou au matériel connecté, résultant
d'une mauvaise installa- tion ou d'un entretien incorrect de l'onduleur.
WARNING: Risk of Electrical Shock. Hazardous live parts inside
these power supplies are energized from the battery even when the
AC input is disconnected.
AVERTISSEMENT! Risque de choc électrique. Les parties actives dangereuses à l'intérieur de ces blocs d'alimentation sont sous tension à partir
de la batterie, même lorsque l'alimentation c.a. est coupée.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT
THE UPS. The mounting brackets are ONLY
the rack.
ATTENTION! N'UTILISEZ JAMAIS LES SUPPORTS DE MONTAGE
POUR SOULEVER L'ONDULEUR. Ces supports sont uniquement
conçus pour fixer l'onduleur au rack.
NOTE: These UPSs are shipped with the batteries disconnected. The
batteries must be connected before putting these UPSs into service.
Refer to Section 3 "Installation" for connecting the batteries.
To de-energize the outputs of the UPS:
1. If the UPS is on, press and release the On/Off/Test button during the
audible alarm's first beep to turn the UPS off.
2. Disconnect the UPS from the AC wall outlet.
3. To de-energize the UPS completely, disconnect the battery.
for securing the UPS to
ON / OFF / TEST BUTTON:
source and there is an acceptable AC voltage present;
lease the On/Off/Test button during the audible alarm's first beep to turn
the UPS on. UPS will provide an output and the load will be powered.
Then the UPS will perform a five second self-test. Once the UPS has
passed its self-test the UPS will be ready for normal operation.
When the UPS is in the AC mode; Press and then release the On/
Off/Test button during the audible alarm's first beep to turn the UPS off.
To perform a ten-second self-test: With the UPS in the AC mode,
press and hold the On/Off/Test button until the audible alarm sounds four
beeps, and then release. During the test, the UPS will switch to the Bat-
When the UPS is connected to an AC
Press and then re-
tery mode, the On-Battery icon will illuminate and the audible alarm will
sound.
NOTICE: The output of this device is not sinusoidal. It has voltage total
harmonic distortion and maximum single harmonic distortion as indicated, below.
Model SRA
07000
Total Harmonic 31.3% 30.3% 37.2% 35.6%
Single Harmonic 14.5% 14.9% 18.7% 15.7%
NOTICE: This equipment has been tested and found to comply with the
limits for a Class A and/or B computing device in accordance with the
specifications in Subpart J of Part 15 of FCC Rules and the Class A
and/or B limits for radio noise emissions from digital apparatus set out in
the Radio Interference of the Canadian Department of Communications. These limits are designed to provide reasonable protection
against such interference. This equipment generates and uses radio
frequency and if not installed and used in strict accordance with the
manufacturer's instructions, this equipment may cause interference to
radio and television reception. If this equipment does cause interference to radio or television reception the user is encouraged to move
this equipment away from the device experiencing the interference,
plugg this device or the other equipment into different power outlets or
use shielded communications cables.
SRA 10000 SRA 15000 SRA
20000
ReceivingInspection
After removing your UPS from its carton, it should be inspected for
damage that may have occurred in shipping. Immediately notify the
carrier and place of purchase if any damage is found. Claims for damage caused by the carrier will not be honored by the manufacturer.
The packing materials that your UPS was shipped in are carefully
designed to minimize any shipping damage. In the unlikely case that
the UPS needs to be returned to the manufacturer,
original packing material.
please use the
Life Support Policy
Juice Goose products are not designed for use related to life support,
direct patient care or any other similar medical or critical application.
Such use is not recommended or approved by Juice Goose.
CONTROLS AND INDICATORS
The AC mode icon illuminates when the UPS is on and operating in the
AC mode. The AC mode icon will extinguish when operating in the
Battery mode. The AC mode icon will blink when the UPS is operating in the AVR (voltage regulating) mode.
The On-Battery icon will illuminate when the UPS is operating in the
Battery mode. It will extinguish when utility power resumes and the
UPS is in AC mode.
The Weak/Bad Battery icon illuminates when the UPS detects a weak
battery, a bad battery or a disconnected battery.
The Site Wiring icon illuminates and the Site Wiring Fault error code
will be displayed when the UPS detects a site wiring problem. The SWF
icon is extinguished when the UPS is connected to proper site wiring.
The Fault icon illuminates and the appropriate error code will be displayed when the UPS detects an internal fault.
The load capacity bar graph displays the amount of load connected to
the UPS in Battery or AC mode as 20%, 40%, 60%, 80% or 100%
When the amount of load attached to the UPS exceeds 110% of its power
rating; the Overload and Fault icons will flash Off and On, the Overload
error code will be displayed and the UPS will sound a constant alarm to
indicate that there is an Overload condition.
The battery capacity bar graph displays the amount of battery capacity
available as 20%, 40%, 60%, 80% or 100%.
When the UPS is off, press and then release the On/Off/Test button
during the audible alarm's first beep to turn the UPS on.
When the UPS is on, press and then release the On/Off/Test button
during the audible alarm's first beep to turn the UPS off.
When the UPS is in the AC mode, press and hold the On/Off/Test button until the audible alarm sounds four beeps, then release. The UPS
will perform a 10-second Self-Test.
When the unit is operating in Battery mode, pressing the Alarm Silencer
button will silence the audible alarm. Once the UPS reaches the LBW
(Low Battery Warning) threshold the audible alarm will be re-activated.
The audible alarm cannot be silenced during the LBW alarm. Once the
UPS transfers to the AC mode the audible alarm will be reset to default.
The Scroll button allows the user to scroll through the UPS parame-
ters on the LCD display.
Parameters:
Input Voltage and Frequency
Output Voltage and Frequency
Connected load KVA and KW
Estimated Runtime (minutes) - AC mode and Battery mode
NOTE: The LCD backlight will illuminate for 20-seconds when the UPS
switches to the Battery mode and then turn off. When the UPS has an
event and/or an error code the LCD backlight will turn on and remain on
to alert the user that an event has occurred.
REAR PANEL
1. The ten foot input power cord is for connecting the UPS to utility power. Do
not use an extension cord with a UPS.
2. The input circuit breaker will trip in the event the load exceeds the UPS’s
power rating.
3. Coax connectors are for transient voltage surge suppression for
cable modem, CATV converter, DSS receiver or DVR.
4. The fan is for ventilation. NOTE: The fan only operates during the battery
mode and the AVR mode.
5. The USB Communications Port is for UPS monitoring and control.
6. The Battery Backup output receptacles. The output receptacles are
electrically wired into two segments to support the "Load Shed
ding Function" (Labeled Load 1 & Load 2).
7. The Always On Battery Backup output receptacles (Labeled Always
On) does not support the "Load Shedding Function". NOTE:
The locking receptacle is only on the SRA 20000 model.
8. The option slot is for option cards.
9. The rackmount brackets are for mounting the UPS to the rack.
10. The RJ11/45 modular connectors are used for transient voltage surge
suppression for 10/100/1000 Base-T Network/single line
Phone/Fax/Modem.
11. The RJ11 EPO (Emergency Power Off) Port is for UPS control. This
connection is not for Telecommunication use.
Model # Input Power Plug Output Power Receptacles
SRA 07500 NEMA 5-15P
SRA 10000 NEMA 5-15P
SRA 15000 NEMA 5-15P
SRA 20000 NEMA 5-20P
6 x NEMA 5-15R (Controlled)
2 x NEMA 5-15R (Unswitched)
6 x NEMA 5-15R (Controlled)
2 x NEMA 5-15R (Unswitched
6 x NEMA 5-15R (Controlled)
2 x NEMA 5-15R (Unswitched
6 x NEMA 5-15/20R (Controlled)
1 x NEMA L5-20R (Unswitched
INSTALLATION
This UPS series is O N L Y intended to be installed in an indoor temperature controlled environment that is free of conductive contaminants.
DO NOT operate the UPS in: extremely dusty and/or unclean areas,
locations near heating devices, water or excessive humidity, or where
the UPS is exposed to direct sunlight. Select a location, which will provide good air circulation for the UPS at all times. Route power cords
so they cannot be walked on or damaged. This UPS series is not intended for use in a computer room as defined in the Standard for the
Protection of Electronic Computer/Data Processing Equipment
ANSI/NFPA 75. Typical battery life is 3 to 5 years. Environmental
factors do affect battery life. High temperatures, poor utility power, and
frequent, short duration discharges have a negative impact on battery
life. Observe the following maximum environmental conditions:
Operating Temperature: 32F to 104F
Operating Elevation (above sea level): 0 to 10,000 ft
Relative Humidity: 95%, non-condensing
Storage Temperature: 5F to 113F
Be sure to read all instructions and cautions before installing the UPS.
Place the UPS in the final desired location and complete the rest of the
installation procedure. These UPSs are shipped with the internal bat-
teries disconnected. The batteries must be connected before putting
these UPSs into service. See the "Connecting the Batteries" procedure to connect the batteries and then the "Rackmount Configuration"
to install the UPS into the rack. Use CAUTION: The UPS is heavy.
Use the appropriate number of personnel when installing the UPS.
CAUTION! Do not use the mounting brackets to lift the UPS. The
mounting brackets are only for securing the UPS to an equipment
rack.
ATTENTION! N'UTILISEZ JAMAIS LES SUPPORTS DE MONTAGE
POUR SOULEVER L'ONDULEUR. Ces supports sont uniquement
conçus pour fixer l'onduleur au rack
CONNECTING THE BATTERIES
(QUALIFIED SERVICE PERSONNEL ONLY)
Please read all of the WARNINGS and CAUTIONS before attempting to
connect the batteries.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT
THE UPS. The mounting brackets are ONLY for securing the UPS
to the rack.
ATTENTION! N'UTILISEZ JAMAIS LES SUPPORTS DE MONTAGE
POUR SOULEVER L'ONDULEUR. Ces supports sont uniquement
conçus pour fixer l'onduleur au rack.
1. Use two or more people when installing the extremely heavy UPS.
2. Remove the UPS from the shipping box and place on a flat surface.
NOTE: No tools are required for removing or installing the battery door.
3. Grasp the battery door on the left hand side, pull it outward and then set it
aside. (Figure 1)
Verify proper polarity. Connect the battery connectors together. (Figure 2)
NOTE: Some sparking may occur this is normal.
4. Re-install the battery door on the UPS.
Connecting the Batteries is complete.
Figure 1
Figure 2
RACKMOUNT CONFIGURATION
Use two or more people when installing the UPS, the UPS is extremely heavy.
Do not move the rack after the units have been installed. The rack may become unstable due to the weight distribution.
This UPS series comes with mounting brackets for the standard 19" (46.5cm)
rack pre-installed on the UPS. Rail Kits for 4-post racks and cabinets are also
available. The screws for mounting the UPS to the rack are included. NOTE:
The mounting brackets can be mounted in the middle of the UPS.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT THE UPS.
The mounting brackets are ONLY for securing the UPS to the rack.
ATTENTION! N'UTILISEZ JAMAIS LES SUPPORTS DE MONTAGE POUR
SOULEVER L'ONDULEUR. Ces supports sont uniquement conçus pour fixer
l'onduleur au rack.
Mount the UPS into the rack and secure with the four retaining screws provided.
TOWER CONFIGURATION
Tower brackets are provided with the UPS. Use caution. The UPS is extremely heavy.
NOTE: Be sure to place the UPS in the tower
brackets so the YELLOW Battery Disconnected
label on the top cover is on your left hand side. If
the UPS is not installed in the proper upright
position the batteries will be damaged.
1. Once the location of the UPS has been determined, place the UPS on a flat surface, remove the
rack mount brackets from the UPS and then place
the tower brackets in the desired location.
2. The LCD panel can be rotated to read in the upright position. There is a small slot on each side of
the LCD panel. Insert a small flat head screwdriver
into one of the small slots and gently pry the LCD
outward. Position the LCD panel so that it reads in
the upright position. Gently press LCD panel back
into the front panel.
4. Slide the UPS into the tower brackets. Make sure
that the UPS is stable and in the correct position.
WALLMOUNT CONFIGURATION
(Available Option)
Use caution when installing the UPS. It is extremely heavy. If the UPS is not
installed in the proper upright position the batteries will be damaged. In
proper position, when looking at the front panel the YELLOW Battery Disconnected label on the top cover of the UPS MUST be on your left hand
side
The wall mount kit includes two wall mounting brackets, ten retaining screws,
and the wall mount template. The UPS's side panels have mounting bracket
screw holes for attaching the wall mounting brackets.
1. Once the location of the UPS has been determined, place the UPS on a flat
surface and remove the rack mount brackets from the UPS.
2. The LCD panel can be rotated to read in the upright position. There is a small
slot on each side of the LCD panel. Insert a small flat head screwdriver into one
of the small slots and gently pry the LCD outward. Position the LCD panel so that
it reads in the upright position. Gently press LCD panel back into the front panel.
3. Align the wall mounting brackets with the wall mounting bracket screw holes
on the side panels of the UPS and attach with the six retaining screws.
4. Use the template to mark the screw hole position on the wall.
5. Attach the four retaining screws to the wall making sure they are screwed into
stable structural material. Then clean the area of any loose material. Do not
tighten the retaining screws all the way, leave approximately
3/8" of the retaining screws sticking out.
6. Position the UPS, so that the mounting
bracket keyed holes line up with the four
retaining screws. Slide the UPS down until
its resting securely on the four retaining
screws.
7. Tighten the four retaining screws to
secure the UPS to the wall.
CONNECTING YOUR EQUIPMENT
Plug the equipment into the output receptacles on the rear panel of the UPS.
Ensure that you do not exceed the maximum output rating of the UPS (refer
to the information label or the Electrical Specifications in this manual). DO
NOT PLUG EXTENSION CORDS, ADAPTER PLUGS OR SURGE STRIPS
INTO THE OUTPUT RECEPTACLES OF THE UPS, there is a risk of damaging the UPS and/or connected equipment.
CAUTION! DO NOT connect a laser printer, copier, vacuum cleaner or
any other large electrical device into the output receptacles of the UPS.
CONNECTING THE UPS TO AN AC SOURCE
CAUTION - To reduce the risk of fire, connect only to a utility powered circuit
with 20 amperes maximum branch circuit over-current protection in accordance with the National Electric Code, ANSI/NFPA 70. Plug the UPS into a
two pole, three wire, grounded receptacle only. The AC wall outlet shall be
near the UPS and easily accessible. The plug on the input power cord on this
UPS series is intended to serve as a disconnect device. DO NOT PLUG THE
UPS INTO EXTENSION CORDS, ADAPTER PLUGS, SURGE STRIPS OR
POWER STRIPS. DO NOT CUT THE INPUT PLUG OFF AND ATTEMPT TO
HARDWIRE THIS UPS, DOING SO WILL VOID THE WARRANTY.
CONNEXION DE L'ONDULEUR À UNE SOURCE C.A.
ATTENTION! Pour réduire les risques d'incendie, faites le raccordement
uniquement sur un circuit d'alimentation électrique équipé d'un dispositif de
protection de surintensité de circuit de dérivation de maximum 20 ampères,
conformément au Code national de l'électricité, ANSI/NFPA 70. Branchez
l'onduleur uniquement sur une prise bipolaire à trois fils mise à la terre. NE
BRANCHEZ PAS L'ONDULEUR SUR UNE RALLONGE, UN ADAPTATEUR,
UN LIMITEUR DE SURTENSION OU UNE BARRE MULTIPRISES. NE
COUPEZ JAMAIS LE CONNECTEUR D'ENTRÉE POUR TENTER DE
CÂBLER CET ONDULEUR; CECI ANNULERA LA GARANTIE.
CHECKING THE SITE WIRING FAULT
After plugging the UPS into the AC wall outlet, check the Site Wiring Fault
(SWF) icon on the front panel of the UPS. If the SWF icon is illuminated, the
UPS is plugged into an improperly wired AC wall outlet. If the UPS indicates a
Site Wiring Fault (SWF), have a Qualified Electrician correct the problem.
CHARGING THE BATTERY
The UPS will charge the internal batteries whenever the UPS is connected to
an AC source and there is an acceptable AC voltage present (90-150VAC). It
is recommended that the UPS's batteries be charged for a minimum of 4
hours before use. The UPS may be used immediately, however, the “OnBattery” runtime may be less than normally expected. NOTE: If the UPS is
going to be out of service or stored for a prolonged period of time, the batteries must be recharged for at least twenty-four hours every ninety days.
USB COMMUNICATIONS PORT CONNECTION (OPTIONAL)
The power monitoring software and interface cable can be used with the UPS.
Use only the interface cable that comes with the UPS. The USB communications protocol is HID. The HID USB driver comes standard in the Windows
OS. Simply connect the USB cable to the USB communications port on the
rear panel of the UPS. Connect the other end of the USB cable to the device
that will be monitoring/controlling the UPS and then follow the prompts on the
screen. NOTE: When using the UPS's USB port with Windows XP, 7, 8 or 10
the Power Options in the Control Panel may need to be configured. Connecting to the Communications Port is optional. The UPS works properly without
this connection.
POWER MONITORING SOFTWARE
The SRA Series is compatible with free SentryHD Power Monitoring Software
from Para Systems - Minuteman. Please go to
www.minutemanups.com/Support/Downloads/Software Download Center.
RJ11 EPO (Emergency Power Off) PORT (OPTIONAL)
This connection is not for telecommnication use.
Connect one end of the RJ11 cable to the EPO port and the other end of the
RJ11 cable to the EPO switch. In the AC or the Battery mode short pin4 to pin5
for approximately 0.5-seconds to shutdown the UPS. The UPS must be turned
on to resume power output.
NETWORK/PHONE/FAX/MODEM PROTECTION CONNECTION
(OPTIONAL)
Connect a 10/100/1000 Base-T network, single line phone, fax or modem line to
the RJ11/45 modular connectors on the rear panel of the UPS. This connection
will require another length of telephone or network cable. The cable coming
from the telephone service or networked system is connected to the port
marked “IN”. The equipment to be protected is connected to the port marked
"OUT".
COAX PROTECTION CONNECTION (OPTIONAL)
Connect a cable modem , CATV converter, DSS receiver or DVR to the coax
connectors on the rear panel of the UPS. This connection will require another
coax cable. The cable coming from the coax service is connected to the port
marked “IN”. The equipment to be protected is connected to the port marked
"OUT".
OPTION SLOT
The option slot on the rear panel of the UPS is for option cards. Contact Juice
Goose for information about optional components for this UPS series.
OPERATION
SYSTEM OVERVIEW
This Line-Interactive UPS protects computers, AV servers, telecom systems,
security systems, and a variety of electronic equipment from blackouts, brownouts, over voltages, and surges. The Automatic Voltage Regulation (AVR)
continuously corrects the voltages in between the brownout and over voltage
transfer points (90 - 150VAC). When the UPS is operating in the AVR mode
the audible alarm will remain silent and the AC mode indicator will blink. During normal AC operation, the UPS will quietly and consistently protect connected electronic equipment from power anomalies.
The UPS will charge the batteries when it is plugged into the wall outlet and
there is an acceptable AC voltage present (90 - 150VAC) - whether the UPS is
ON or OFF. When a blackout, brownout, or an over voltage condition occurs
the UPS will transfer to the battery mode, the “On Battery” light will illuminate
and the audible alarm will sound once every ten seconds indicating that the
utility power is lost or unacceptable. When utility power returns or is at an acceptable level the UPS will automatically switch back to the AC mode and start
recharging the batteries. During an extended outage when there is approximately two minutes of backup time remaining the audible alarm will sound
twice every five seconds. At that time, all open data files should be saved and
computers and power electronic equipment should be turned off. When the
batteries reach the predetermined level the UPS will automatically shutdown
protecting the batteries from over discharging. Once utility power returns and
is at an acceptable level the UPS will restart and begin charging the batteries.
Block Diagram of the Basic Wiring and Internal Circuit Configuration
TURNING THE UNIT ON/OFF
On / Off / Test Button
When the UPS is connected to an AC source and there is an
acceptable AC voltage present; press and then release the
On/Off/Test button during the audible alarm's first beep to
turn the UPS on. UPS will provide an output and the load will
be powered. Then the UPS will perform a five second self-test. Once the UPS
has passed its self-test the UPS will be ready for normal operation.
When the UPS is in the AC mode; press and then release the On/Off/Test button during the audible alarm's first beep to turn the UPS off. The UPS will continue to charge the batteries whenever it is plugged into an AC wall outlet and
there is acceptable AC voltage present.
USER INVOKED SELF-TEST
The user invoked self-test feature is useful to verify the correct operation of the
UPS and the condition of the batteries. With the UPS in the AC mode; Press
and hold the On/Off/Test button until the audible alarm sounds four beeps, and
then release. The UPS will perform a ten-second battery test to measure the
battery’s capability to support the connected load. During the battery test, the
UPS will switch to the battery mode and the On-Battery icon will illuminate and
the audible alarm will sound. If the UPS fails a battery test, one of the icons will
remain illuminated and an error code will be displayed indicating the type of
problem. NOTE: The UPS will automatically perform a self test on start-up.
ALARM SILENCER BUTTON
When the unit is operating in Battery mode, pressing the Alarm Silencer Button will silence the audible alarm. Once the UPS reaches the LBW (Low Battery Warning) threshold the audible alarm will be re-activated. The audible
alarm cannot be silenced during the LBW alarm or any fault condition. Once the
UPS transfers to the AC mode the audible alarm will be reset to default.
SCROLL BUTTON
Press the Scroll Button to scroll through the UPS parameters. The UPS parameters are displayed on the LCD screen.
LCD SCREEN
The LCD screen provides the user with a variety of useful information. The
LCD has a real-time meter to display, in numeric fashion, the following data:
Input Voltage and Frequency
Output Voltage and Frequency
Connected Load KVA and KW
Estimated runtime in the AC and DC mode
Error Codes
Connected Load Capacity Bar Graph
Battery Capacity Bar Graph
The LCD screen will include dedicated icons for the following information:
AC Mode / AVR Mode (Boost and Buck: The AC mode icon will flash)
On-Battery
Weak/Bad Battery
UPS Fault
SWF (Site Wiring Fault) Overload
EPO (Emergency Power Off)
The LCD backlight will turn on when the UPS is turned on. After approximately
20-seconds the backlight will turn off to conserve energy. When an event
(alarm) occurs, such as going to the battery mode, the backlight will turn on for
approximately 20-seconds to alert the user that an event has occurred and then
the backlight will turn off. While the Scroll button is in use the backlight will remain on. Approximately 20-seconds after the Scroll button has stopped being
used the backlight will turn off.
LOAD SHEDDING FUNCTION
The output receptacles are electrically wired into two segments to support the
"Load Shedding Function" (Labeled Load 1 & Load 2). The user can control the
two segments individually or both at the same time. The Load Shedding Function is controllable by the Power Monitoring Software or the SNMP card. NOTE:
The output segment labeled 'Always On' does not support the "Load Shedding
Function".
EMERGENCY POWER OFF (EPO) FUNCTION
Connect one end of the RJ11 cable to the EPO port and the other end of the
RJ11 cable to the EPO switch. In the AC or the Battery mode short pin4 to pin5
for approximately 0.5-seconds to shutdown the UPS. The UPS must be turned
on to restart the UPS. The LCD screen will display EPO for this function.
TROUBLESHOOTING / GETTING SERVICE
ALARMS
ON BATTERY
When the UPS is operating on the batteries, the AC mode icon will extinguish,
the On-Battery icon will illuminate, the LCD will display the estimated runtime
remaining and the audible alarm will sound one beep every 10 seconds. Once
the UPS returns to the AC mode, the audible alarm will stop, the On-Battery
icon will extinguish and the AC mode icon will illuminate.
LOW BATTERY WARNING
When the batteries reach the predetermined level, the audible alarm will sound
two beeps every five seconds, the Battery Bar Graph will display the remaining battery capacity and the LCD will display error code E07. This information
is to inform the user that there is approximately two minutes of runtime remaining before the UPS shuts down. This condition will continue until either AC returns or the UPS’s self protection circuit shuts the UPS down to protect the battery from over discharging.
WEAK/BAD BATTERY
The UPS automatically tests the battery’s condition. If the battery is weak, bad
or disconnected, the Weak/Bad Battery icon will illuminate and the Battery Capacity Bar Graph will turn off, the LCD screen will display error code E06 and
the audible alarm will sound three beeps every five minutes until the battery is
either reconnected or replaced. This alarm will be repeated until the batteries
pass a self-test. It is recommended that the UPS be allowed to charge overnight before performing a battery test to confirm a Weak/Bad Battery condition.
OVERLOAD
When the amount of load attached to the UPS exceeds its power rating, the
Overload icon will illuminate, the LCD screen will display error code E02 and
the audible alarm will sound continuously (AC and Battery modes). This alarm
will remain on until the excess load is removed or the UPS’s self protection circuit shuts the UPS down.
To clear the overload alarm when the UPS has shutdown requires that the UPS
perform a battery test. First remove part of the load, then turn the UPS on, the
Overload icon and the audible alarm will be on. Second either use the Test
Button or unplug the input power cord to perform the battery test.
UPS FAULT
When the UPS detects an internal fault, the Fault icon will illuminate and an
error code will be displayed on the LCD screen, the audible alarm will sound
continuously and the output will be turned off. The fault condition, in some instances, may be cleared by turning the UPS off and then on. If the fault condition does not clear the UPS must be sent in for service.
See the Troubleshooting section.
IF THE UPS REQUIRES SERVICE
Use the Troubleshooting section to identify and solve simple problems. Verify
there are no tripped circuit breakers and that the batteries are good. If you need
to contact Juice Goose for service or assistance, do so using the information in
this manual or www.juicegoose.com. In order to receive the best, prompt service have the following information available:
a) Personal (and Company) contact name and address.
b) Reseller and purchase date.
c) The model and serial number.
e) Description of the issue.
f) Photo image of the front panel display can be valuable.
g) Description of the powered equipment including wattage ratings.
A technician will help identify and work to resolve the issue. If the unit requires
factory service you will be issued a Return Authorization (RA) Number.
If the unit is under warranty, the repairs will be done at no charge. Otherwise
there will be a charge for shipping and repair.
Pack the unit in its original packaging. If the original packaging is not
available, ask a Juice Goose representative about shipping instructions
is important to pack the unit properly in order to avoid damage. Never use
styrofoam or similar beads for a packing material. Mark the RA Number
on the outside of the packaging.
. It
Service and Tech Support:
Juice Goose
7320 Ashcroft, Suite 104
Houston, Texas 77081
info@juicegoose
713-772-1404
Symptom / Error Code Cause / Solution
UPS will not turn on.
UPS operates in battery mode only,
even with utility AC power.
AC Mode icon is blinking but there is
no audible alarm
UPS does not provide expected battery run time.
AC Mode icon is on but there is no
power output.
Fault icon is on and there is a continuous alarm sound
Error Code: E01. UPS is shut down Check attached load for a short cir-
Error Code: E02. Overload icon is on
and there is constant alarm sound
Error Code: E03. Over Temperature
Shutdown.
Press the On/Off/Test button. Release after one Beep. Check connected circuit breaker and error
codes.
Check input circuit breaker. Reduce
powered load and reset the breaker
as needed.
The UPS is regulating voltage (buck
or boost).
Charge the batteries for a minimum of
8 hours and retest. Continued short
run time may mean batteries need
replacing.
Disconnect UPS from computer cable
and press On button.
The UPS has a fault. See Error
Codes in this manual.
cuit.
Remove part of the output load. The
UPS must then perform a self-test
before clearing the alarm.
Internal or external temperatures
have exceeded safe operating limits.
Error Code: E04. Inverter / Output
Failure
Error Code: E05. Charger Failure The battery charger failed. Contact
Error Code: E06. Weak or Bad Batteries
Error Code: E07. Low Battery Warning
Error Code: E08. Service Wiring Fault
icon is on.
The UPS has an internal fault. Contact Juice Goose.
Juice Goose
Check battery connections. Charge
batteries for 8 hours or replace them.
Battery reserve is low.
Have electrician correct facility wiring
fault.
REPLACING THE BATTERY
(QUALIFIED SERVICE PERSONNEL ONLY)
Please read all of the WARNINGS and CAUTIONS before attempting to service the batteries. Typical battery life is 3 to 5 years. Environmental factors do
affect battery life. High temperatures, poor utility power, and frequent, short
duration discharges have a negative impact on battery life.
WARNING! This UPS contains potentially hazardous voltages. Do not attempt to disassemble the UPS beyond the battery replacement procedure. This
UPS contains no user serviceable parts. Repairs and battery replacement
must be performed by QUALIFIED SERVICE PERSONNEL ONLY.
AVERTISSEMENT! Cet onduleur contient des tensions potentiellement dangereuses. N'essayez pas de le démonter au-delà de la procédure de remplacement d'une batterie. L'onduleur ne contient aucune pièce réparable par
l'utilisateur. SEUL UN TECHNICIEN QUALIFIÉ est autorisé à effectuer les réparations et le remplacement d'une batterie.
CAUTION: Do not open or mutilate batteries. Released electrolyte is harmful to
the skin and eyes and may be toxic.
ATTENTION! Évitez d'ouvrir ou d'abîmer les batteries. L'électrolyte qu'elles
contiennent nuit à la peau et aux yeux et peut être toxique.
CAUTION: Do not dispose of batteries in a fire. The batteries may explode. The
batteries in this UPS are recyclable. Dispose of the batteries properly. The batteries contain lead and pose a hazard to the environment and human health if
not disposed of properly. Refer to local codes for proper disposal requirements
or return the battery to the supplier.
ATTENTION! N'essayez jamais de vous débarrasser d'une batterie en la
brûlant. Elle risque d'exploser. Les batteries de cet onduleur sont recyclables.
Éliminez-les de manière appropriée. Les batteries contiennent du plomb et
posent un danger pour l'environnement et la santé si elles ne sont pas éliminées de façon appropriée. Consultez les codes locaux pour savoir comment
correctement éliminer une batterie ou renvoyez-la au fournisseur.
CAUTION: The battery system can present a risk of electrical shock. These
batteries produce sufficient current to burn wire or tools very rapidly, producing molten metal. Observe these precautions when replacing the batteries:
CAUTION: The battery system can present a risk of electrical shock. These
batteries produce sufficient current to burn wire or tools very rapidly producing
molten metal. Observe these precautions when replacing the batteries:
1. Remove watches, rings, or other metal objects.
2. Use hand tools with insulated handles.
3. Wear protective eye gear (goggles), rubber gloves and boots.
4. Do not lay tools or other metal parts on top of batteries.
5. Disconnect the charging source prior to connecting or disconnecting the
battery terminals.
6. Determine if the battery is inadvertently grounded. If the battery is, remove
the source of the grounding. Contact with any part of a grounded battery can
result in an electrical shock. The likelihood of such shock will be reduced if such
grounds are removed during installation and maintenance.
ATTENTION! Les batteries peuvent entraîner le risque de choc électrique.
Elles produisent suffisamment de courant pour brûler très rapidement des fils
ou outils, les causant à fondre. Prenez les précautions suivantes lors du remplacement d'une batterie.
1. Retirez votre montre, bagues ou autres objets métalliques.
2. Utilisez des outils à main à poignées isolantes.
3. Portez des lunettes de protection, des gants en caoutchouc et des bottes.
4. Ne placez jamais des outils ou autres objets en métal sur le dessus d'une
batterie.
5. Déconnectez la source d'alimentation avant de brancher ou de débrancher
les bornes d'une batterie.
6. Vérifiez si, par inadvertance, la batterie est toujours mise à la terre. Si c'est
le cas, supprimez la source de mise à terre. Le contact avec n'importe quelle
partie d'une batterie mise à la terre peut causer un choc électrique. La suppression de dispositifs de mise à terre pendant l'installation et l'entretien réduit le
risque de chocs électriques.
CAUTION: Replace the batteries with the same number and type as originally
installed in the UPS. These batteries have pressure operated vents. These
UPSs contain sealed non-spillable maintenance-free lead acid batteries.
ATTENTION! Remplacez les batteries par des batteries du même numéro et
type que celles d'origine. Une batterie de numéro et type différents peut causer
une explosion. Les batteries sont équipées de purgeurs actionnés par pression.
Les onduleurs contiennent des batteries au plomb étanches et inversables qui
ne requièrent aucun entretien.
REPLACEMENT BATTERY PART NUMBERS
UPS
Model #
Battery
Part #
SRA
07500
SRA
10000
SRA
15000
SRA
20000
BM0072 BM0073 BM0074 BM0075
BATTERY REPLACEMENT PROCEDURE
PLEASE READ THE CAUTIONS AND WARNINGS BEFORE ATTEMPTING
TO REPLACE THE BATTERIES
Hot-swappable batteries mean that the batteries can be replaced without powering down the whole UPS system.
NOTE: If there is a power interruption while replacing the hot-swappable batteries, with the UPS on, the load will not be backed up. To hot-swap the battery module start with step number 6.
1. Turn off the equipment that is plugged into the output of the UPS.
2. Press the On/Off/Test Button on the front panel to turn the UPS off.
3. Unplug the UPS's AC power cord from the AC wall outlet.
4. Unplug the equipment from the output receptacles of the UPS.
5. Unplug the computer interface cable from the rear panel of the UPS.
NOTE: No tools are required for removing or installing the battery door.
6. Grasp the battery door on the left hand side, pull it outward and then set it
aside. (FIG. 1)
FIGURE 1
7
. Disconnect the battery connectors. (FIG. 2)
8. Remove the four retaining screws for the battery retaining bracket. (FIG. 2)
9. Remove the battery retaining bracket and set aside.
FIGURE 2
10.Grasp the battery pull tab and gently pull the battery module out of the
UPS and set aside. (FIG. 3)
NOTE: DO NOT use the battery wires to pull the battery module out. Use
Caution, the battery module is heavy
.
FIGURE 3
11. Slide the new battery module into the UPS.
12.Re-install the battery retaining bracket.
13.Re-install the four retaining screws for the battery retaining bracket.
14.Verify proper polarity. Reconnect the battery connectors together.
NOTE: Some sparking might occur, this is normal.
15.Re-install the battery door on the UPS.
16.Properly dispose of the old batteries at an appropriate recycling facility or
return them to the supplier in the packing material for the new batteries.
17.The UPS is now ready for the normal operation.
NOTE: If the UPS has a Weak/Bad Battery Alarm after replacing the battery
module, the user must initiate a self-test to clear the Weak/Bad Battery Alarm.
To initiate a self-test see section 4 "TEST BUTTON".
GENERAL SPECIFICATIONS
Model
Number
Topology
(Design)
Max. Power Capacity
Phases
Nominal Voltage
Acceptable
Input Voltage
Operating Voltage
Operating
Frequency
Low Voltage
Transfer
High Voltage
Transfer
Over Current
Protection
SRA 07500 SRA 10000 SRA 15000 SRA 20000
Line Interactive, Simulated Sine Wave
750 VA
525 W
1000 VA
700 W
1500 VA
1050 W
2000 VA
1400 W
INPUT
Single (L-N-G)
120 VAC
0 - 150 VAC
90 - 150 VAC
60 Hz, +/- 10%
89 VAC. Return to utility power @ 94 VAC+
151 VAC. Return to utility power @ 146 VAC -
Resettable Circuit Breaker
Power Cord (10 ft) NEMA 5-15P NEMA 5-20P
OUTPUT
Voltage (AC Mode) 103 - 136 VAC
Voltage (Battery
Mode)
Frequency 60 Hz +/- 0.8%
Transfer Time 6 - 10 ms Typical
Overload Capacity
Receceptacles (NEMA)
120 VAC +/- 5%
AC Mode: 110% 1 Minute,
150% Immediate Shutdown
DC Mode: 110% 20 Seconds,
150% Immediate Shutdown
8 x 5-15R
6 x 5-15/20R
1 x L5-20R
Model
Number
SRA 07500 SRA 10000 SRA 15000 SRA 20000
BATTERY SPECIFICATIONS
Battery Type Sealed, Non-Spillable, Maintenance Free,
Valve Regulated Lead Acid
Typical Recharge
Time
Typical Battery
Service Life
Battery
Part #
Run Time
Full / Half Load
BM0072 BM0073 BM0074 BM0075
8 Hours to 90% from full discharge
3 - 5 Years if properly maintained
5/15 4/14 4/14 4/14
SURGE PROTECTION AND FILTRATION
Surge Energy Rating
Surge Capacity 6500 Amps Total (One Time)
Response Time 0 ns Normal Mode, < 5 ns Common Mode
Surge Voltage
Let Through
EMI/RFI
Noise Filtration
< 0.30 % Of Applied Standard Surge
> 45dB Normal and Common Mode
Communication RJ11 and RJ 45 Phone or Data Network
Cable, CATC Coaxial
960 Joules
PHYSICAL
Size - Net
Inches L x W x H
Size - Shipping
Inches L x W x H
Weight - Net
Lbs
Weight - Shipping
Lbs
Audible Noise @ 3 ft < 45 dBA
16.1 x 18.9 x 3.4 20.1 x 18.9 x 3.4
22.4 x 21.7 x 9.4 26.4 x 22.4 x 9.4
31.3 35.7 48.7 62.8
37.5 41.9 56.4 70.5
WARRANTY
Juice Goose warrants this equipment and related batteries, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of three years from the date of purchase. For equipment
sites within the United States and Canada, this warranty covers depot repair or
replacement of defective equipment at the discretion of Juice Goose. Depot
repair will be performed at the nearest authorized service center. The cus-
tomer pays for shipping the product to that location. Juice Goose pays
ground freight to ship the product back to the customer within the continental
United States and Canada. Replacement parts and warranty labor will be borne
by Juice Goose. For equipment located outside of the United States and Canada this warranty only covers faulty parts. Products that are repaired or replaced pursuant to this warranty shall only be warranted for the unexpired portion of the original warranty applying to the product. This warranty applies only
to the original purchaser.
The warranty shall be void if (a) the equipment is damaged by the customer, is
improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than an authorized agent; or (c) has been
used in a manner contrary to the product’s User's Manual or other written instructions.
Any technical advice furnished before or after delivery in regard to use or application of this equipment is furnished without charge and represents the manufacturer’s best judgment under the circumstances. Equipment operator assumes sole risk for any actions not covered in the manual.
EXCEPT AS PROVIDED HEREIN, JUICE GOOSE MAKES NO WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation of implied warranties; therefore, the aforesaid limitation(s) may not
apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL JUICE GOOSE BE
LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically,
Juice Goose and Para Systems are not liable for any costs, such as; labor for
on site installation, on site maintenance or on site service, lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data,
cost of substitutes, claims by third parties, or otherwise. The sole and exclusive
remedy for breach of any warranty, expressed or implied, concerning Juice
Goose products and the only obligation of Juice Goose shall be depot repair or
replacement of defective equipment, components, or parts; or, at Juice Goose’s
option, refund of the purchase price or substitution with an equivalent replacement product. This warranty describes specific legal rights. Those and other
rights may vary from state to state. No employee, salesman, or agent of Juice
Goose is authorized to add to or change the terms of this warranty.
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