User's Manual
TP820 Series
Tiny Printer
TP820 User’s Manual
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The Guide
Be sure to have read the manual seriously before your operation. Neither Jolimark Corporation
nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses,
costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse
of this product or unauthorized modifications, repairs, or alterations to this product, or failure to
strictly comply with Jolimark Corporation’s operating and maintenance instructions.
Follow the notices and warnings carefully to avoid seriously bodily injury.
Don’t touch the thermal head with your hand and other solid object at any moment to avoid your
body burned or the thermal head damaged.
Be careful the dentate cutter when you replace the paper.
You are forbidden to clean the printer with alcohol or other liquid when the printer is connected
to the power, pull the plug out when which is processed, using the soft cloth instead of the hard
object.
Please don’t use the printer near the liquid.
Make sure that the printer is connected to a reliable power outlet. It should not be on the same
electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
Make sure the printer is far away from the appliance that can arouse electromagnetic jam, such
as loudhailer.
The power outlet you plan to connect to should be nearby and unobstructed.
Make sure that the surrounding area is clean, dry, free of dust and not exposed to direct
sunlight.
Don’t remove the printer’s out-cover and repair the printer。When needed, call or take it to the
professional.
Make sure to set the power switch OFF when connects the printer to the power or computer.
When the following error or problem occurred, please contact the professional or dealer:
A：The power cable is damaged or broken.
B：The printer is sloppy by some liquid.
C：The printer didn’t work when you operate according the manual.
D：The printer out-cover is broken.
E：The specification or print quality is going wrong obviously, need repaired.
Warning: In order to ensure the use life of printer, strictly prohibit printing full line full
black exceed than 2 CM.
Notice: The contents of this manual are subject to change without notice.
*All the part of the printer can be recycled. When it is abandoned, we can callback it
freely. Please contact us when you abandon it.
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Table of contents
The Guide.................................................................................................................................................i
Chapter 1 Introduction...........................................................................................................................1
1.1 Features..........................................................................................................................................1
1.2 Part Description ..............................................................................................................................1
1.3 Parts Identification ..........................................................................................................................1
Chapter 2 Connecting Cables ...............................................................................................................3
2.1 Unpacking.......................................................................................................................................3
2.2 Unpack the Protect Materials..........................................................................................................3
2.3 Connecting to Your Computer or Other Equipment.........................................................................3
2.3.1 Connecting the Parallel Interface Cable...................................................................................3
2.3.2 Connecting the Serial Interface Cable (Optional).....................................................................4
2.3.3 Connecting the USB Interface Cable........................................................................................4
2.3.4 Connecting the Drawer Cable ..................................................................................................5
2.3.5 Connecting the Ethernet Cable ................................................................................................5
2.4 Connecting the Adapter ..................................................................................................................6
2.5 Setup the Print Driver and Select the Cutter ...................................................................................6
2.6 Network Settings.............................................................................................................................9
2.6.1 Connecting Printer....................................................................................................................9
2.6.2 Setting IP Address....................................................................................................................9
2.6.3 Installing Printer Network Driver.............................................................................................12
Chapter 3 Base Control Panel Operations.........................................................................................19
3.1 Control Panel ................................................................................................................................19
3.1.1 Indicator .................................................................................................................................19
3.1.2 KEY........................................................................................................................................19
3.2 Self-Printing
..................................................................................................................................19
3.3 HEX DUMP PRINTING.................................................................................................................20
3.4 Restoring Factory Printer Settings ................................................................................................20
3.5 Setting Slip Stitch..........................................................................................................................20
3.6 Online-aptitude Parameter Settings..............................................................................................20
Chapter 4 Install and Replace the Roll Paper.....................................................................................22
4.1 Paper Installed Steps....................................................................................................................22
Chapter 5 Features...............................................................................................................................24
5.1 General Specification....................................................................................................................24
5.2 Interface Features.........................................................................................................................25
5.2.1 Parallel Interface ....................................................................................................................25
5.2.2 Serial Interface (Optional) ......................................................................................................26
5.2.3 USB Interface.........................................................................................................................27
5.2.4 Drawer Connector..................................................................................................................27
5.2.5 Power Supply Connector........................................................................................................28
5.2.6 Ethernet Connector................................................................................................................28
Chapter6 Troubleshooting and Maintenance.....................................................................................29
6.1 Maintenance .................................................................................................................................29
6.2 Error Message on the Control Panel.............................................................................................29
6.3 Cutter Jammed or Error ................................................................................................................29
Chapter 7 Control Commands.............................................................................................................31
7.1 General .........................................................................................................................................31
7.2. Explanation of Terms ...................................................................................................................31
Appendix Commands List...................................................................................................................44
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Chapter 1 Introduction
1.1 Features
TP820 printer is a kind of high-speed mini thermal printer. It is a high-quality, high-reliability and
low-noise POS printer and operated easily, which can be widely used in ECR, PC-POS and
BANK POS for printing variety of receipt.
1.2 Part Description
According different data port (interface), TP820 serials are divided into several different names:
TP820 is the printer equipped with parallel interface, TP820US is equipped with serial interface
and USB interface, TP820U is equipped with USB interface and TP820UE with Ethernet interface
and USB interface.
TP820 serials printer is equipped with auto cutter, It have two kinds of cutter for the consumer to
selected: partial cutter can only cut the paper with one point left while full cutter cuts the paper
fully.
Note: Please contact with the dealer for changing the interface if needed.
1.3 Parts Identification
Parallel interface USB interface
USB + Serial
interface
USB + Ethernet
interface.
MODEL
TP820 TP820U TP820US TP820UE
Cover Open Lever
Power Switch
Power Indicator (Green)
Error Indicator (Red)
Paper out Indicator (Red)
FEED Key
Paper out Tunnel
(
Dentate) Manual Cutter
Small Cover
Fig1-1 Main part of the printer
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Parallel (or serial or USB) Interface position
Drawer connector Power connector
Fig1-2 Back of the printer
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Chapter 2 Connecting Cables
2.1 Unpacking
Check each item against the following packing list. If any of these items are missing. Please
contact your dealer.
The interface cable is optional, which will be equipped or cancelled according the customer’s
request.
2.2 Unpack the Protect Materials
1. Open the packing box, lift up the printer.
2. Save all the original packing materials, so that it can be used when to transport the printer.
2.3 Connecting to Your Computer or Other Equipment
Note：Before connecting/disconnecting the interface cable, make sure that power to the
printer and all the devices connected to the printer are turned off. Also make sure
the power cable plug is disconnected from the AC outlet.
2.3.1 Connecting the Parallel Interface Cable
1. Make sure the Host and the printer are both turned off, connect the parallel interface cable to
the connector on the rear panel of the printer, fasten the connector clasps as shown in Fig 2-2.
Fig2-1 Packing List
Printer
A
C Adapter Power Cord
Facility user’s guide
Driver CD
(Includes Windows Driver and User’s manual)
Interface Cable
Pack List Guarantee Repair Card
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2. Connect the other end of the cable to the host. Tighten the connector screws.
3. This printer can carry out a network printing through connecting parallel interface to network
print server, which you can use are PS-1206, SX-110 and SX-3100 which have been
validated.
2.3.2 Connecting the Serial Interface Cable (Optional)
1. Make sure the Host and the printer are both turned off, connect the serial interface cable to the
connector on the rear panel of the printer. Tighten the connector screws as shown in Fig 2-3.
2. Connect the other end of the cable to the host’s serial connector and tighten the connector
screws.
2.3.3 Connecting the USB Interface Cable
1. Plug the USB cable A end (square shape) into the printer's USB connector as shown in Fig2-4.
2. Plug the other end of the USB cable (flat) to the computer’s USB connector.。
Fig2-3 Connecting the serial interface cable
Fig 2-2 Connecting the parallel interface cable
Serial Interface
Serial Cable
Screws
Parallel Interface Parallel Cable
Clip Wires
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2.3.4 Connecting the Drawer Cable
Turn off the printer and plug the drawer cable into the drawer connector on the back of the printer
as shown in Fig2-5.
Warning: Don’t connect a telephone line to the drawer connector; otherwise both the
telephone line and the printer may be damaged.
2.3.5 Connecting the Ethernet Cable
1. Plug the crystal end of the Ethernet cable (RJ-45) into the printer's Ethernet connector as
shown in Fig2-6.
2. Plug the other end of the Ethernet cable (flat) to the LAN’s entrance。
Fig2-5 Connecting the Drawer cable
Fig2-4 Connecting the USB interface cable
USB Interface
USB Cable
Drawer cable
Drawer connector
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2.4 Connecting the Adapter
1. Make sure the printer’s power switch is turned off. Plug the adapter’s supply cable as shown
below. Connect the adapter to the power cord.
2. Make sure the voltage of the electrical outlet matches that of the adapter.
3. Plug the adapter to the printer’s electrical outlet.
4. Plug the power thread one end to the adapter and the other to the AC outlet with ground wire.
Note: 1. If the voltage of electric outlet isn’t within the scope marked in the label, please
contact your dealer for solution, and must not connect the power cord to the
wall outlet.
2. Please use the exactitude electrical outlet with ground wire.
3. Make sure to use Jolimark original adapter, or we will not assume to take ability
for the printer damage.
2.5 Setup the Print Driver and Select the Cutter
You must setup the printer driver in Windows before using the TP820 printer.
Please use the cable to connect computer with printer, then turn on the computer and the printer,
put the drive CD into the CD-ROM. Install driver by the following way:
Fig2-7 connecting the adapter
Ethernet cable
Ethernet connector
Fig2-6 Connecting the Ethernet cable
Power connector
Adapter
Power cord
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Auto-install way
Double click the file “Setup.exe” in the driver disc, install driver by the following direct.
Hand operated installing way
1) The installing steps for Windows 2000/XP are as follows:
1. Click “Start” -->"Settings", select “Printers”.
2. Click “Add Printer”, then it will show a window of “Add Printer Wizard”, click “Next”, then please
read the select direct carefully, Such as, select “Local printer” in the "Local or Network Printer"
window, then click “next”.
3. Come out a window of “Select the Printer Port”, select a usable port. Such as, select “LPT1:
printer port”, click “Next”.
4. Come out a window of “Manufacturers/Printers", click "Have Disk...", click “Next”.
5. Come out a window of “Install From Disk”. Please according to the operating system
environment, such as Windows XP operating system you should select the path as follow:
CD-ROM-“Driver”-“WIN2000(XP-Vista)”, which you can find a file named: TP820.inf, click
“Open”, then click “OK” to return to the window of “"Manufacturers/Printers" , click “Next”.
6. Follow the direct click “Next” gradually till the installation is finished.
2) The installing steps for Windows 7 are as follows:
1. Click “Start” -->"Settings and Printers”.
2. Click “Add Printer”, then it will show a window of “Add Printer Wizard”, click “Next”, then please
read the select direct carefully, Such as, select “Local printer” in the "Local or Network Printer"
window, then click “next”.
3. Come out a window of “Select the Printer Port”, select a usable port. Such as, select “LPT1:
printer port”, click “Next”.
4. Come out a window of "Manufacturers/Printers", click "Have Disk...", click “Next”.
5. Come out a window of “Install From Disk”. Please according to the operating system
environment, such as Windows XP operating system you should select the path as follow:
CD-ROM-“Driver”-“WIN2000(XP-Vista)”, where you can find a file named: TP820.inf, click
“Open”, then click “OK” to return to the window of "Manufacturers/Printers" , click “Next”.
6. Follow the direct click “Next” gradually till the installation is finished.
Please setup the driver following the setup description in the CD going along with the printer.
What’s more, you can use the TM-T88II, TM-T88III serials driver from EPSON.
If you want to cut the paper after printing, please select the “Full cut” or “Partial cut” in the
Paper/Quality page after clicking the “Printing Preferences” button, which lies in the “General”
page of the driver properties. Referring figure is shown below.
It is noted that if paper cut effect is the same whichever you select “full cut” or “partial cut” in the
driver properties, which means that the cutter (the printer equipped with) can only carry out one
kind of cut-method.
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The following condition may cause the printer can’t cut paper properly in Win2000/XP (or updated
version).
1. You do not setup the driver with the document setup.exe in the CD. Instead, you follow the
Windows’ installation guide.
2. Once you connect a printer with a parallel or serial port, but online with USB port Later, which
may cause a WINDOWS setup duplicate driver.
Only when the driver property is modified manually after being installed during the condition
mentioned above, does the cut- method take effect.
If you find the driver couldn’t cut paper, modify the driver property as shown below.
（1）cancel the “√” in the pane before the “Enable advanced printing features” in the “advanced”
page.
（2）Then click the “Print Processor” button as shown below. Enter the “Print Processor” dialogue
box, select the “JMProces” and “RAW”, and click the “OK” button.
Fig2-8 TP820 Printing Preferences
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2.6 Network Settings
Please use Jolimark network setting software NetFinder to set the IP address for Jolimark printers,
which can be found in the CD or downloaded from www.jolimark.com.
2.6.1 Connecting Printer
Power on the printer, connect with the Ethernet cable which has been connected to LAN, and look
into the information of Ethernet LED indicator to ensure the printer has entered into the normal
connection.
2.6.2 Setting IP Address
1. Run NetFinder Software
Double click NetFinder.exe in the PC which connects the printer in the same LAN. The figure
of the software is shown as follows:
Yello w LED Green LED Description
ON Flash Normal
OFF OFF Not connect to network
Fig2-9 Modify the driver property
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Button description:
Exit—Exit from the software
Search—Search printers in the same LAN
Assign IP—Modify the IP address and other settings for the specified printer.
2. Search printer
Click “Search” button in the main interface, the dialog box appearing will begin searching
automatically and show appearance, listing a printer in the main interface if found. The time is
counting down in the progress bar (10s in total) and the search will finish as soon as the time is
over. When going on searching, press “search” button again.
If the printer still can not be found out when the network connection is correct in the same
network, Please check whether the network fire wall on the PC open or not. If there is fire wall,
please close it temporarily, open again after finishing searching and setting a printer completely.
Fig2-10 Run NetFinder Software
Fig2-11 Search printer
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3. Setting printer’s IP address
The printer’s information is listed in the main interface, the left side of which is the model and
description and the right is the IP and MAC address. What’s more, the assign mode
(dynamic/static) is noted behind the IP address.
1) Correlative description for IP address settings
In order to search and set printer’s IP address conveniently for the first time, the factory default
setting is DHCP mode which assigns IP address dynamically. If there is no DHCP server in the
connected LAN and printer is set to DHCP mode as well, then it will use the internal pre-set
address (IP: 10.0.0.1, Subnet Mask: 255.255.255.0) automatically.
It is suggested that printer’s IP set to static in actual usage, which can cut down the time when
initializing the Ethernet interface as the printer is turned on and prevent IP conflicts (The
dynamic address used in printer may conflict with another one). The network segment part of
the IP address and Subnet Mask must be the same as those of PC connecting with a printer.
For example, the address of working PC is 192.168.0.1/255.255.255.0 (IP/Subnet Mask),then
which of printer should be set to 192.168.0.x/255.255.255.0（x=2~254 and should avoid the IP
in used. It is not restricted for NetFinder to search printers in the same network but different
segment parts (can not stride gateway). Relative glossary of IP address may refer to
corresponding information.
2) Setting printer’s IP address
Select the printer information to be modified (black frame appears), click “Assign IP” button. Set
the IP in the dialog box appearing.
Check the “Use DHCP” if need to assign dynamic address, the settings above will be disabled
automatically. Please make sure there is a DHCP server in the network, or the printer can not
receive an effective IP address.
When to specify static address, uncheck “Use DHCP” and fill in “IP address”, “Subnet Mask”
and “Default Gateway”. If there is no gateway in the network, fill 255.255.255.255 in the “Default
gateway”. “IP address” and “Subnet Mask” should obey the assigning rules of local LAN
(Ethernet), please enquire the administrator of networks which the printer connects to for more
details.
Click “OK” to send address setting information to the specified printer. The printer takes
Fig2-12 Setting printer’s IP address
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response after “Close this window on success” is checked, and then this dialog is closed
automatically. Select “Reload Timer” then the software will wait for the printer’s response.
Generally, printer will take response in a circle time if network connection is correct.
Click “Cancel” if you abandon the modification.
Click “Search” in the main interface again to update printer information after modifying the
printer’s IP address.
3) Report printer’s IP address
Report the printer’s IP address, which will be used in the section “Newly-install printer network
driver” or “Upgrade-install printer network driver (setting driver’s network port)”.
2.6.3 Installing Printer Network Driver
The ways of installing network driver are divided into Newly-install way and Upgrade-install way
according to whether the PC installs the printer driver or not.
If the printer driver hasn’t been installed on the PC, adopt newly-install way whose steps are
shown in “Newly-install printer network driver”.
If the printer driver has been installed on the PC, adopt Upgrade-install way whose steps are
shown in “Upgrade-install printer network driver”.
1. Newly-install printer network driver
1) Click “Start”Æ”Settings”, select “Printers.
2) Click “Add printer”, then come out a window of “Add Printer Wizard”, click “next”, then please
read the select direct carefully. Such as, select “local or Network Printer”, then click “next”.
3) Come out a window of “Select the Printer port”, select a port you want your printer to use. For
example, select “Create a new port”, select “Standard TCP/IP Port” in the port, click “next”.
4) Come out a window of “Add standard TCP/IP Printer Port Wizard”, click “Next”.
5) Come out a window of “Add Port”, enter the IP address reported by the “Setting printer’s IP
address” in the “Printer Name or IP Address” column. Take IP address “192.168.0.240” for
example. “Port Name” is created automatically after finishing filling in IP address.
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