Jolimark TP820 User Manual

User's Manual

TP820 Series

Thermal Receipt Printer

TP820 User’s Manual

Important Safety Instructions

Be sure to have read the manual carefully before your operation. Neither our Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or failure to strictly comply with our Corporation’s operating and maintenance instructions.

Follow the notices and warnings carefully to avoid seriously bodily injury.

Don’t touch the thermal head with your hand and other solid object at any moment to avoid your body burned or the thermal head damaged.

Be careful the dentate cutter when you replace the paper.

You are forbidden to clean the printer with alcohol or other liquid when the printer is connected to the power, pull the plug out when which is processed, using the soft cloth instead of the hard object.

Please don’t use the printer near the water.

Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.

Make sure the printer is far away from the appliance that can arouse electromagnetic jam, such as loudhailer.

The power outlet you plan to connect to should be nearby and unobstructed.

Make sure that the surrounding area is clean, dry, and free of dust and not exposed to direct sunlight.

Don’t remove the printer’s out-cover and repair the printer. When needed, call or take it to the professional.

Make sure to set the power switch OFF when connects the printer to the power or computer.

When the following error or problem occurs, please contact the professional or dealer:

A:The power cable is damaged or broken.

B:The printer is sloppy by some liquid.

C:The printer didn’t work when you operate according to the manual.

D:The printer out-cover is broken.

E:The specification or print quality is going wrong obviously, it needs repaired.

Warning: In order to ensure the use life of printer, strictly prohibit printing full line full black exceeding 2 CM.

Notice: The contents of this manual are subject to change without notice.

*All the parts of the printer can be recycled. When it is abandoned, we can call it back freely. Please contact us when you abandon it.

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	TP820 User’s Manual
	Table of contents
Important Safety Instructions.................................................................................................................		i
Chapter 1 Overview................................................................................................................................		1
1.1	Features..........................................................................................................................................	1
1.2	Part Description ..............................................................................................................................	1
1.3	Parts Identification ..........................................................................................................................	1
Chapter 2 Installing the Printer .............................................................................................................		3
2.1	Unpacking & Checking....................................................................................................................	3
2.2	Unpacking the Protective Materials.................................................................................................	3
2.3	Connecting to Your Computer or Other Equipment.........................................................................	3
2.3.1 Connecting the Parallel Interface Cable ...................................................................................		3
2.3.2 Connecting the USB Interface Cable........................................................................................		4
2.3.3 Connecting the Serial Interface Cable......................................................................................		4
2.3.4 Connecting the Ethernet Cable ................................................................................................		5
2.3.5 Connecting the Cash Drawer Cable .........................................................................................		5
2.4	Connecting the Power Cord............................................................................................................	6
2.5	Installing the Print Driver and Selecting the Cutter..........................................................................	6
2.6	Network Settings.............................................................................................................................	9
2.6.1 Connecting Printer....................................................................................................................		9
2.6.2 Setting IP Address....................................................................................................................		9
2.6.3 Installing Printer Network Driver .............................................................................................		12
Chapter 3 Control Panel.......................................................................................................................		19
3.1	Control Panel ................................................................................................................................	19
3.1.1 Indicator .................................................................................................................................		19
3.1.2 Key .........................................................................................................................................		19
3.2	Self-Printing ..................................................................................................................................	19
3.3	Hex Dump Printing........................................................................................................................	19
3.4	Restoring Factory Printer Settings ................................................................................................	20
3.5	Setting Slip Stitch..........................................................................................................................	20
3.6	Online-aptitude Parameter Settings..............................................................................................	20
Chapter 4 Installing and Replacing the Roll Paper............................................................................		22
4.1	Paper Installation Steps ................................................................................................................	22
Chapter 5 Features...............................................................................................................................		24
5.1	General Specification....................................................................................................................	24
5.2	Interface Features.........................................................................................................................	25
5.2.1 Parallel Interface ....................................................................................................................		25
5.2.2 USB Interface.........................................................................................................................		26
5.2.3 Serial Interface .......................................................................................................................		26
5.2.4 Ethernet Interface...................................................................................................................		27
5.2.5 Cash Drawer Interface ...........................................................................................................		27
5.2.6 Power Supply Interface ..........................................................................................................		28
Chapter6 Troubleshooting and Maintenance.....................................................................................		29
6.1	Maintenance .................................................................................................................................	29
6.2	Error Message on the Control Panel.............................................................................................	29
6.3	Cutter Jammed or Error ................................................................................................................	29
Chapter 7 Control Commands.............................................................................................................		31
7.1	General .........................................................................................................................................	31
7.2	Explanation of Terms ....................................................................................................................	31
Appendix Commands List ...................................................................................................................		43

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TP820 User’s Manual

Chapter 1 Overview

1.1 Features

TP820 printer is a kind of high-speed mini thermal printer. It is a high-quality, high-reliability and low-noise POS printer and operated easily, which can be widely used in ECR, PC-POS and BANK POS for printing a variety of receipt.

1.2 Part Description

According to different data port (interface), TP820 serials are divided into several different names:

TP820 is the printer equipped with parallel interface, TP820US is equipped with serial interface and USB interface, TP820U is equipped with USB interface and TP820UE with Ethernet interface and USB interface.

TP820 serials printer is equipped with auto cutter, It has two kinds of cutter for the consumer to selected: partial cutter can only cut the paper with one point left while full cutter cuts the paper fully.

	Parallel interface	USB interface	USB + Serial	USB + Ethernet
			interface	interface.
MODEL	TP820	TP820U	TP820US	TP820UE

Note: Please contact the dealer for changing the interface if needed.

1.3 Parts Identification

Power Indicator (Green)

Cover Open Lever

Error Indicator (Red)

(Dentate) Manual Cutter

Paper out Indicator (Red)

Power Switch	FEED Key

Paper out Tunnel

Small Cover

Fig 1-1 Main parts of the printer

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TP820 User’s Manual

Data Interface	Cash Drawer Interface	Power Supply Interface
( Parallel / Serial / USB / Ethernet )

Fig 1-2 Back of the printer

According to specific interface standards

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TP820 User’s Manual

Chapter 2 Installing the Printer

2.1 Unpacking & Checking

Check each item against the following packing list. If any of these items is missing, please contact your dealer.

The interface cable is optional, which will be equipped or cancelled by the customer’s request.

Printer

Power Cord

Interface Cable

Driver CD	AC Adapter	Facility User’s Guide
(Includes Windows Driver and User’s Manual)

Fig 2-1 Packing List

2.2	Unpacking the Protective Materials
1.	Open the packing box, lift up the printer.
2.	Save all the original packing materials, so that it can be used when transport the printer.
2.3	Connecting to Your Computer or Other Equipment

The printer can be configured with parallel interface, USB interface, serial & USB interface or Ethernet & USB interface and Cash drawer interface. (According to specific interface standards) Connect the printer to your computer as described below.

Note: Before connecting or disconnecting the interface cable, make sure that power to the printer and all the devices connected to the printer are turned off. Also make sure the power cable plug is disconnected from the AC outlet.

2.3.1Connecting the Parallel Interface Cable

1.Make sure the host and the printer are both turned off, connect the parallel interface cable to the connector on the rear panel of the printer, fasten the wire clips as shown in Fig 2-2.

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TP820 User’s Manual

Wire Clips

Parallel Interface

Parallel Cable

Fig 2-2 Connecting the parallel interface cable

2.Connect the other end of the cable to the host. Tighten the connector screws.

3.This printer can carry out a network printing through connecting parallel interface to network print server, which you can use are PS-1206, SX-110 and SX-3100 that have been validated.

2.3.2Connecting the USB Interface Cable

1.Plug the USB cable A end (flat shape) into the computer's USB interface as shown in Fig2-3.

2.Plug the USB cable B end (square shape) into the printer's USB interface.

USB Interface

USB Cable

Fig 2-3 Connecting the USB interface cable

Note: Please take the reference to the user’s manual about the specification of Internet’s setting of the Ethernet’s printer.

2.3.3Connecting the Serial Interface Cable

1.Make sure the host and the printer are both turned off, connect the serial interface cable to the connector on the rear panel of the printer. Tighten the connector screws as shown in Fig 2-4.

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TP820 User’s Manual

Screws

Serial Interface	Serial Cable

Fig 2-4 Connecting the serial interface cable

2.Connect the other end of the cable to the host’s serial interface and tighten the connector screws.

2.3.4Connecting the Ethernet Cable

1.Plug the crystal end of the Ethernet cable (RJ-45) into the printer's Ethernet interface as shown in Fig 2-5.

2.Plug the other end of the Ethernet cable (flat) to the LAN’s entrance.

Ethernet Cable	Ethernet Interface

Fig 2-5 Connecting the Ethernet cable

2.3.5 Connecting the Cash Drawer Cable

Turn off the printer and plug the cash drawer cable into the cash drawer interface on the back of the printer as shown in Fig 2-6.

Cash Drawer Interface	Cash Drawer Cable

Fig 2-6 Connecting the cash drawer cable

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TP820 User’s Manual

Caution: You must use the appropriate cash drawer, or else our company will not guarantee to keep the printer in good repair when it is damaged by improper cash drawer.

2.4Connecting the Power Cord

1.Make sure the printer’s power switch is turned off. Plug the AC adapter’s supply cable as shown below. Connect the AC adapter to the power cord.

2.Make sure the voltage of the electrical outlet matches that of the AC adapter.

3.Plug the AC adapter to the printer’s power supply interface.

4.Plug the power cord one end to the AC adapter and the other to the electrical outlet with ground wire.

Note: 1. If the rated voltage doesn’t match the outlet voltage, contact your dealer for assistance. Do not plug in the power cord.

2.Please use the exactitude electrical outlet with ground wire.

3.Please use original AC adapter, our company will not guarantee to keep in good repair, when it is damaged by unauthorized AC adapter.

Power Supply Interface

AC Adapter

Power Cord

Fig 2-7 connecting the AC adapter

2.5 Installing the Print Driver and Selecting the Cutter

You must setup the printer driver in Windows before using the TP820 printer.

Please use the cable to connect computer with printer, then turn on the computer and the printer, put the driver CD into the CD-ROM. Install driver by the following ways:

Auto-install way

Double click the file “Setup.exe” in the driver disc, install driver by the following direct.

Note: Auto-install way needs the operating system of Windows 2000 or above.

Hand operated installing way

Note: The hand-operated install ways of serial interface and parallel interface are the same.

1)The installing steps of parallel interface for Windows 2000/XP/Vista are as follows:

1.Click “Start” -->"Settings", select “Printers”.

2.Click “Add Printer”, then it will show a window of “Add Printer Wizard”, click “Next”, then please read the select direct carefully, such as, select “Local printer” in the "Local or Network Printer" window, then click “next”.

3.Come out a window of “Select the Printer Port”, select a usable port. Such as, select “LPT1:

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TP820 User’s Manual

printer port”, click “Next”.

4.Come out a window of “Manufacturers/Printers", click "Have Disk...", click “Next”.

5.Come out a window of “Install From Disk”. Please according to the operating system environment, you should select the path as follow: CD-ROM-“Driver”-“WIN2000 (XP-Vista-Win7)”, which you can find a file named: TP820.inf, click “Open”, then click “OK” to return to the window of "Manufacturers/Printers" , click “Next”.

6.Follow the direct click “Next” gradually till the installation is finished.

2)The installing steps of parallel interface for Windows 7 are as follows:

1.Click “Start” -->"Settings and Printers”.

2.Click “Add Printer”, then it will show a window of “Add Printer Wizard”, click “Next”, then please read the select direct carefully, Such as, select “Local printer” in the "Local or Network Printer" window, then click “next”.

3.Come out a window of “Select the Printer Port”, select a usable port. Such as, select “LPT1: printer port”, click “Next”.

4.Come out a window of "Manufacturers/Printers", click "Have Disk...", click “Next”.

5.Come out a window of “Install From Disk”. Please according to the operating system environment, such as Windows XP operating system you should select the path as follow: CD-ROM-“Driver”-“WIN2000 (XP-Vista-Win7)”, where you can find a file named: TP820.inf, click “Open”, then click “OK” to return to the window of "Manufacturers/Printers" , click “Next”.

6.Follow the direct click “Next” gradually till the installation is finished.

The USB interface installing steps for Windows 2000/XP/Vista/Win7 are as follows:

The following steps are used Windows XP as example. There are slight differences among different operating systems.

1.Connect an USB cable and turn on the printer.

2.After the computer find out new hardware and finish searching, come out a window of "Found New Hardware Wizard", choose "Install from a list or specific location (Advanced)", click "Next".

3.Come out a window of "Add New Hardware Wizard"---"Windows operation", choose "Don't search, I will choose the driver to install", click "Next".

4.Come out a window of "Hardware Type", select "Printers", click "Next". Come out a window of "Manufacturers/Printers", click "Have Disk..." click "Browse".

5.Come out a window of “Install From Disk”. Please according to the operating system environment, you should select the path as follow : CD-ROM-“Driver”-“WIN2000 (XP-Vista-Win7)”,where you can find a file named: TP820.inf, click “Open”, then click “OK” to return to the window of “Add Printer Wizard", click “Next”.

6.Follow the direct click “Next” gradually till the installation is finished.

The installing steps for Windows 98 are as follows:1 The installing steps with a parallel cable or a serial cable:

1.Click "Start" -->"Settings"-->"Printers".

2.Click "Add Printer", then it will show a window of "Add Printer Wizard", click "Next", then please read the select direct carefully, Such as, select "Local printer" in the "Local or Network Printer" window, then click "Next".

3.Come out a window of "Click the manufacturer and model of your printer”, click "Have Disk...", please click "Browse", select the path as follow: CD-ROM-"Driver"-"WIN98 (WINME) ", where you can find a file named:TP820.inf, click "Open", then click "OK".

4.Come out a window of “Install From Disk”, click "OK, return to a window of “Add Printer", then click "Next".

5.Come out a window of "Printer port", select "Available ports", Such as, select "LPT1: Printer Port", click "Next", and then show the printer’s name. If the system is not installed by other printer driver process, the printer is treated as default printer by the application process of Window98 environment, click "Next". otherwise according to prompt, choose the printer is default: "Yes",

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TP820 User’s Manual

click "Next", choose "Yes-(recommended)", click "Finish". Come out a window of "Printer test page completed!", click "Yes".

6. The printer driver process is installed successfully.

2 The installing steps with an USB cable:

Note: 1. As the system of Windows 98/ME doesn’t have integrated USB driver control, please install USB driver before using USB interface printing. Then install USB printer driver.

2.If it has installed the USB driver, please install the USB printer driver directly as the following steps.

USB driver installing steps:

1.Connect an USB cable and turn on the printer.

2.After the computer find out new hardware and finish searching, come out a window of "Add New Hardware Wizard", click "Next".

3.Come out a window of "Add New Hardware Wizard" —"Windows operation", choose "Search the best driver for the device (recommended)", click "Next".

4.Come out a window of "Search for new drivers", check "Specify a location", click ”Browse" , select the path as follows: CD-ROM-“Driver”-" WIN98 WINME \USBdriver ", then click "OK".

5.Return to a window of "Search for new drivers", click "Next"; Come out a window of "Windows driver file search for the device”, click "Next".

6.After the system finishing installing the file automatically, come out a window of "USB Print Supported, click "Finish".

7.The printer USB driver process is installed successfully.

USB printer driver installing steps:

1.Click "Start" -->"Settings"-->"Printers"

2.Click "Add Printer", then it will show a window of "Add Printer Wizard", click "Next".

3.Come out a window of "Click the manufacturer and model of your printer", click "Have Disk...", please click "Browse", select the path as follow: CD-ROM-"Driver"-"WIN98 (WINME) ", where you can find a file named: TP820.inf "Open", and then click "OK".

4.Come out a window of “Install From Disk”, click “OK”, return to a window of “Add Printer", then click "Next".

5.Come out a window of "Printer port", select "Available ports", select "JMUSB", click "Next", and then show the printer’s name. If the system is not installed by other printer driver process, the printer is treated as default printer by the application process of Window98 environment, click "Next”. Otherwise according to prompt, choose the printer is default: "Yes", click "Next" choose "Yes-(recommended)", click "Finish". Come out a window of "Printer test page completed", click “Yes".

6.The printer driver process is installed successfully.

Please setup the driver following the setup description in the CD going along with the printer. What’s more, you can use the TM-T88II, TM-T88III serials driver from EPSON.

If you want to cut the paper after printing, please select the “Full cut” or “Partial cut” in the Paper/Quality page after clicking the “Printing Preferences” button, which lies in the “General” page of the driver properties. Referring figure is shown below.

It is noted that if paper cut effect is the same whichever you select “full cut” or “partial cut” in the driver properties, which means that the cutter (the printer equipped with) can only carry out one kind of cut-methods.

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TP820 User’s Manual

Fig 2-8 TP820 Printing Preferences

2.6 Network Settings

Please use Jolimark network setting software NetFinder to set the IP address for Jolimark printers, which can be found in the CD or downloaded from www.jolimark.com.

Caution: The network printing function needs the operation system of Windows2000 or above.

2.6.1 Connecting Printer

Power on the printer, connect with the Ethernet cable which has been connected to LAN, and look into the information of Ethernet LED indicator to ensure the printer has entered into the normal connection.

Yellow LED	Green LED	Description
ON	Flash	Normal
OFF	OFF	Not connecting to network

2.6.2 Setting IP Address

1. Run NetFinder Software

Double click NetFinder.exe in the PC which connects the printer in the same LAN. The figure of the software is shown as follows:

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TP820 User’s Manual

Fig 2-9 Run NetFinder Software

Button description: Exit—Exit from the software

Search—Search printers in the same LAN

Assign IP—Modify the IP address and other settings for the specified printer.

2. Search printer

Click “Search” button in the main interface, the dialog box appearing will begin searching automatically and show appearance, listing a printer in the main interface if found. The time is counting down in the progress bar (10s in total) and the search will finish as soon as the time is over. When going on searching, press “search” button again.

Fig 2-10 Search printer

If the printer still can not be found out when the network connection is correct in the same network, Please check whether the network fire wall on the PC open or not. If there is fire wall, please close it temporarily, open again after finishing searching and setting a printer completely.

3. Setting printer’s IP address

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TP820 User’s Manual

The printer’s information is listed in the main interface, the left side of which is the model and description and the right is the IP and MAC address. What’s more, the assign mode (dynamic/static) is noted behind the IP address.

Fig 2-11 Setting printer’s IP address

1) Correlative description for IP address settings

In order to search and set printer’s IP address conveniently for the first time, the factory default setting is DHCP mode which assigns IP address dynamically. If there is no DHCP server in the connected LAN and printer is set to DHCP mode as well, then it will use the internal pre-set address (IP: 10.0.0.1, Subnet Mask: 255.255.255.0) automatically.

It is suggested that printer’s IP set to static in actual usage, which can cut down the time when initializing the Ethernet interface as the printer is turned on and prevent IP conflicts (The dynamic address used in printer may conflict with another one). The network segment part of the IP address and Subnet Mask must be the same as those of PC connecting with a printer. For example, the address of working PC is 192.168.0.1/255.255.255.0 (IP/Subnet Mask),then which of printer should be set to 192.168.0.x/255.255.255.0 x=2~254 and should avoid the IP in used. It is not restricted for NetFinder to search printers in the same network but different segment parts (can not stride gateway). Relative glossary of IP address may refer to corresponding information.

2) Setting printer’s IP address

Select the printer information to be modified (black frame appears), click “Assign IP” button. Set the IP in the dialog box appearing.

Check the “Use DHCP” if need to assign dynamic address, the settings above will be disabled automatically. Please make sure there is a DHCP server in the network, or the printer can not receive an effective IP address.

When to specify static address, uncheck “Use DHCP” and fill in “IP address”, “Subnet Mask” and “Default Gateway”. If there is no gateway in the network, fill 255.255.255.255 in the “Default gateway”. “IP address” and “Subnet Mask” should obey the assigning rules of local LAN (Ethernet), please enquire the administrator of networks which the printer connects to for more details.

Click “OK” to send address setting information to the specified printer. The printer takes response after “Close this window on success” is checked, and then this dialog is closed automatically. Select “Reload Timer” then the software will wait for the printer’s response. Generally, printer will take response in a circle time if network connection is correct.

Click “Cancel” if you abandon the modification.

Click “Search” in the main interface again to update printer information after modifying the printer’s IP address.

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TP820 User’s Manual

3) Report printer’s IP address

Report the printer’s IP address, which will be used in the section “Newly-install printer network driver” or “Upgrade-install printer network driver (setting driver’s network port)”.

2.6.3 Installing Printer Network Driver

The ways of installing network driver are divided into Newly-install way and Upgrade-install way according to whether the PC installs the printer driver or not.

If the printer driver hasn’t been installed on the PC, adopt newly-install way whose steps are shown in “Newly-install printer network driver”.

If the printer driver has been installed on the PC, adopt Upgrade-install way whose steps are shown in “Upgrade-install printer network driver”.

1.Newly-install printer network driver

1)Click “Start”Æ”Settings”, select “Printers.

2)Click “Add printer”, then come out a window of “Add Printer Wizard”, click “next”, then please read the select direct carefully. Such as, select “local or Network Printer”, then click “next”.

3)Come out a window of “Select the Printer port”, select a port you want your printer to use. For example, select “Create a new port”, select “Standard TCP/IP Port” in the port, click “next”.

4)Come out a window of “Add standard TCP/IP Printer Port Wizard”, click “Next”.

5)Come out a window of “Add Port”, enter the IP address reported by the “Setting printer’s IP address” in the “Printer Name or IP Address” column. Take IP address “192.168.0.240” for example. “Port Name” is created automatically after finishing filling in IP address.

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