Jolimark DP320 User Manual

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User's Manual

DP320

Dot Matrix Printer

DP320 User's Manual

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Important Safety Instructions

1. Read all of these instructions carefully and thoroughly and save them for later reference.

2. Follow all warnings and instructions in the manual as well as marked on the product.

3. Unplug this product from the power outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water.

5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to you or the product.

6. Slots and openings on the cabinet and the back or bottom are provided for air ventilation. To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heater. This product should not be placed in a built-in installation or kiosk stand unless proper ventilation is provided.

7. This product should be operated from the type of power source indicated on the rating label. If you are not sure of the type of power available, consult your local dealer or an electrician.

8. Depending on the country of shipment this product may be equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your local electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product in a location so that the power cord will be walked or driven over or on.

10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

11. Except as explained elsewhere in this manual, do not attempt to service this product yourself. Opening and removing those covers that are marked “Do Not Remove” may expose you to dangerous voltage points or other hazardous risks. Leave all servicing on those compartments to qualified service personnel.

12. The mains plug on this equipment must be used to disconnect the mains power.

13. Unplug this product from the power outlet and leave servicing to qualified service personnel under the following conditions:

A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally when the operating instructions are

followed. Adjust only those controls that are covered by the operating instructions since importer adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal

operation. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance, indicating a need for

service.

Note: The contents of this manual may be changed without prior notice.

* All parts of the printer can be recycled. When it is abandoned, we can call it back freely.

Please contact us when you abandon it.

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TABLE OF CONTENTS

Important Safety Instructions .......................................................................................................... i

Chapter 1 Preparation..................................................................................................................... 1

1.1 Unpacking ................................................................................................................................ 1

1.2 Unpack the Protect Materials ................................................................................................... 1

1.3 Main Parts of the Printer .......................................................................................................... 2

1.4 Choosing a Place for the Printer .............................................................................................. 3

1.5 Assembling the Printer ............................................................................................................. 3

1.5.1 Installing the Knob............................................................................................................. 3

1.5.2 Installing the Ribbon Cartridge .......................................................................................... 4

1.6 Installing the Tractor ................................................................................................................ 6

1.6.1 Installing the Push Tractor................................................................................................. 6

1.6.2 Installing the Pull Tractor ................................................................................................... 6

1.7 Connect the Power Cord.......................................................................................................... 7

1.8 Running the Self-test ............................................................................................................... 8

1.9 Connecting the Printer to Your Computer............................................................................... 10

1.9.1 Connecting to the Parallel Interface ................................................................................. 10

1.9.2 Connecting to the USB Interfac e ...................................................................................... 11

1.9.3 Connecting to the Serial Interface ....................................................................................11

1.10 Installing Driver .....................................................................................................................11

Chapter 2 Control Panel Operations............................................................................................ 14

2.1 LED Description ..................................................................................................................... 14

2.2 Basic Control Panel Operations ............................................................................................. 14

2.2.1 In the Continuous Paper Mode........................................................................................ 14

2.2.2 In the Single Sheet Mode ................................................................................................ 15

2.2.3 Print Speed...................................................................................................................... 15

2.2.4 Micro-Adjust .................................................................................................................... 15

2.2.5 Feed Paper to the Tear Position...................................................................................... 16

2.2.6 Other Functions of the Panel........................................................................................... 16

2.3 Paper Select Lever ................................................................................................................ 16

2.4 Paper Feed Knob

................................................................................................................... 16

2.5 Adjusting the Paper-thickness Lever...................................................................................... 16

Chapter 3 How to use the printer................................................................................................. 18

3.1 Attaching the Paper Supports ................................................................................................18

3.1.1 Printing on Single Sheets ................................................................................................ 18

3.1.2 Printing on Continuous Papers........................................................................................ 19

3.1.3 Multi-part Forms .............................................................................................................. 24

3.1.4 Labels .............................................................................................................................. 25

3.1.5 Envelopes........................................................................................................................ 25

3.2 Using the Printer Setting Mode ..............................................................................................26

3.2.1 Printer setting descriptions ..............................................................................................27

3.2.2 Config Setup .................................................................................................................... 28

3.2.3 Restore the Default Settings............................................................................................ 29

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Chapter 4 Problems and Solutions .............................................................................................. 30

4.1 Problems and Solutions ......................................................................................................... 30

4.2 Power Supply......................................................................................................................... 30

4.3 Printing................................................................................................................................... 30

4.4 Paper Handling ...................................................................................................................... 32

4.5 Options .................................................................................................................................. 33

Appendix A Specifications............................................................................................................ 34

A.1 General.................................................................................................................................. 34

A.2 Printable Area........................................................................................................................ 36

A.2.1 Single Sheets and Envelopes ......................................................................................... 36

A.2.2 Tractor Paper .................................................................................................................. 36

A.3 Interface Specifications.......................................................................................................... 36

A.3.1 Parallel Interface............................................................................................................. 36

A.3.2 USB Interface.................................................................................................................. 37

A.3.3 Serial Interface................................................................................................................ 37

Appendix B Command Summary ................................................................................................. 38

B.1 Sending Printer Commands................................................................................................... 38

B.2 Using the Command Summary.............................................................................................. 38

Print and Line Feed Execution ................................................................................................. 38

Format Control ......................................................................................................................... 38

Print Mode................................................................................................................................ 39

Character Set ........................................................................................................................... 39

Download Character................................................................................................................. 40

Bit-Image.................................................................................................................................. 40

Graphics Mode......................................................................................................................... 40

Input Data Control .................................................................................................................... 40

Miscellaneous........................................................................................................................... 40

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Chapter 1 Preparation

1.1 Unpacking

Check each item against the following packing list, if any of these items are missing, please contact your dealer.

Attention: The packing style above is subject to change without notice. If you have any

questions, please contact your local dealer.

1.2 Unpack the Protect Materials

1. Open the packing box, lift up the printer, open the upper cover of the printer, remove the packing materials shown in the following figure.

2. Save all the original packing materials, so that it can be used when transport the printer.

NOTE

Hold the bottom of printer in the box, and then carefully lift it up. As you unpack, save all the original packing materials. They are specially designed to protect the printer and will make later repacking easy, if necessary. Before using your new printer, please remove the shipping pads from the printer. Open the Window cover and remove the Styrofoam shipping pads.

Figure1-1 Unpacking list

Printer B Ribbon cassette C Power cord

D Driver CD (Including user's manual and windows driver)

E Interface cable F Facility user’s guide

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1.3 Main Parts of the Printer

Figure1-3, Figure1-4 and Figure 1-5 shown are main parts of DP320.

Protect materials

Figure1-2 Unpacking protect materials

Paper feed in knob

Power switch

Ribbon cassette

Print head

Paper guide

Paper select lever

Control pannel

Paper thickness adjust lever

Tear part

Figure1-3 Main parts of printer (front view)

Tractor

Printer cover

Figure1-4 Main parts of printer (side view)

Protect materials

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1.4 Choosing a Place for the Printer

When selecting a place to set up your printer, choose a convenient location that provides the following:

1. A flat, stable surface

2. Adequate room around the printer to allow easy operation and maintenance. Make sure it’s close enough to the computer for the printer cable to reach, and be sure you can easily unplug the power cord.

3. Moderate environmental conditions. Select a cool, dry area and protect your printer from direct sunlight, excessive heat, moisture, or dust.

4. Appropriate power source. Make sure you use a grounded outlet; do not use an adapter plug. Avoid electrical outlets controlled by timers or wall switches; an interruption in power can wipe out the information in your computer or printer memory.

5. Use a stand that supports at least 9 kg (19 lb).

6. Never use a stand that tilts the printer. Always keep it level.

7. Provide enough clearance below the stand and between the legs of the stand so your

continuous paper flows smoothly.

8. Place cables so they do not interfere with paper feeding; secure them to a leg of the stand if

possible.

1.5 Assembling the Printer

Follow the steps in this section to get your printer up and running.

1.5.1 Installing the Knob

1. Insert the knob into the hole in the printer’s right side and rotate it slowly until it slips onto the shaft.

Power supply inlet

Serial interface

USB interface

Parallel interface

Figure1-5 Main parts of printer (back view)

Paper feed knod

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Note: The D shape of knob should be corresponding to the D shape shaft inside the

printer case.

2. Push firmly on the knob until it fits against the printer case.

1.5.2 Installing the Ribbon Cartridge

1. Before installing the ribbon cartridge, make sure the printer is turned off.

2. Unpack the printer cover to the backward position, and then pull up to remove it.

3. Unload the tear part. Impact the locked piece both sides of tear part, then pull up the cutter shown as follows.

4. Slide the printhead to the middle of the printer.

Warning: Never move the printhead while the printer is turned on; this can damage

the printer. Also, if you have just used the printer, let the print head cool for a few minutes before you touch it.

5. Take out the ribbon, take the surface with a knob facing yourselft, and turn the

ribbon-tightening knob in the direction of the arrow to tighten the ribbon, so it is easier to install.

Locked piece

Tear part

Figure1-7 Unpack the printer cover

Figure1-8 Unload the tear part

Figure1-9 Slide the print head to the middle of the printer.

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6. Insert the ribbon cartridge into the printer as the following figure shown; then press both

sides of the cartridge down firmly to fit the plastic hooks into the printer slots.

7. Use hands or other auxiliaries, to guide the ribbon between the print head and metal patch. Turn the ribbon-tightening knob to feed the ribbon into place, it should not be twisted or creased.

8. Slide the print head from side to sideseveral times to make sure it moves smoothly.

9. Reinstall and close the printer cover.

NOTE: 1. When your printing becomes faint, you need to replace the ribbon cartridge.

Otherwise, the print quality will be infected and the printhead may be damaged.

2. To remove the old ribbon cartridge, first make sure the power is turned off, move the printhead to the center of the printer. Then grasp the ribbon cartridge handle on either side and lift it out of the printer. Install a new one follow the above steps.

Metal patch

Print head

Figure1-10 Tighten the ribbon

Figure1-11 Install ribbon cassette

Figure1-12 Guide the ribbon between the print head and metal patch

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1.6 Installing the Tractor

There are two positions for the tractor to be installed, one is push installation position (back of

printer), and the other is pull installation position (top of printer). The tractor that installed in the back of printer is called push tractor, and the one installed in the top of printer is called pull tractor.

Generally, you can use push tractor when using standard continuous paper. Only in this way, can the printer tear paper normally. If the print position requires high precision, such as printing on the paper with forms, you are suggested use pull tractor.

1.6.1 Installing the Push Tractor

Take the installing slots both sides of tractor aiming at the installation shell which is in the back of printer, press forward till it locked into the position. (Shown as the following figure)

1.6.2 Installing the Pull Tractor

If the tractor has been installed in the push position (back of printer), take down the tractor, unpack the tear cutter, and install the tractor in the pull position. The concrecte steps are as follows.

1. Make sure the printer is turned off, take down the paper guide, and dial the paper-select lever to

the continuous paper position according to follow figure.

2. Take down the push tractor following the steps: Compact the locked piece of the tractor (shown as the following figure), and pull out the tractor from the printer, take down the printer cover.

Figure1-13 Install the push tractor

ure1-14 Set paper-select lever

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3. Compact the locked piece of the tear part (shown as the following figure), lift it upwards.

4. Take up the tractor aiming at the installation slot on the top of printer (the slot for the tear cutter to

be installed), press the tractor until it locked into the slot according to the following figure.

1.7 Connect the Power Cord

1. Make sure the power switch on the printer is turned off. It is off when the N side of the switch is pressed down.

Locked piece

Tear part

Figure1-15 Take down the push tractor

Figure1-16 Take down the tear part

Figure1-17 Install the pull tractor

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2. Check the label on the bottom of the printer to make sure the voltage required by the printer

matches that of your electrical outlet.

3. If the power cord is attached to the printer, connect it to the AC inlet on the printer.

4. Plug the power cord into a properly grounded electrical outlet.

Caution: 1. If the rated voltage and your outlet voltage do not match, contact your dealer

for assistance. Do not plug in the power cord.

2. Adopt the electrical outlet connecting the ground properly.

1.8 Running the Self-test

The built-in self-test function demonstrates that the printer is working properly. You can run the test with either continuous paper or single sheets; this section describes the easier way, with single sheets.

Caution: You should use paper at least 210 mm (8.3 inches) wide to run the self-test;

otherwise, the print head prints directly on the platen.

1. Make sure the printer is turned off and the paper-select lever is pushed back to the single-sheet position. Raise the paper guide upright.

2. While holding down the TEAR button, turn on the printer. Release the button after the POWER indicator flashes and the ONLINE indicator is off, which indicates the printer is out of paper.

Power switch

Electrical outlet

Power cord

AC inlet

Figure1-18 Turn off the printer

Figure1-19 Set paper select lever

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3. Slide the left edge guide until it locked in place at the triangular guide mark. Next, adjust the

right edge guide to match the width of your paper.

4. Slide a sheet of paper down firmly between the edge guides until it meets resistance. The

printer loads the sheet automatically and begins printing when pressing ONLINE button.

Caution: Always close the printer cover while the printer is printing. The printer cover

helps the paper feed properly.

5. To stop printing temporarily, press the ONLINE button.

6. To end the self test, make sure the printer is not printing. Press LF/FF and LOAD/EJECT

button to eject the sheet; then turn off the printer.

A S C I I Self-test mode

Jolimark DP320 VX.X 20XX/XX/XX

!"#$%&’( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`ab

!"#$%&'( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abc

"#$%&'( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abc

Figure1-20 Start up self test

Figure1-21 Adjust the right edge guide

Figure1-22 Install single sheets

Figure1-23 ASCII Self-test

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NOTE: If the self test did not print satisfactorily, see Chapter 3. If it prints correctly, go on

to the next section.

1.9 Connecting the Printer to Your Computer

The printer configures a parallel interface、a USB interface and a Serial interface, Connect the printer to the computer with the correct cables. Before you begin, place the printer upright, as shown below. (This makes it easier to connect the cable.)

Connect your computer to the desired interface as described below.

You can connect cables to both interfaces; the printer switches automatically to the appropriate

interface when it receives data.

Note: Before connecting the parallel interface or the serial interface, please make sure

the power of the printer is shut down. Only otter tined the cable, could the printer be, or it will damage the printer.

1.9.1 Connecting to the Parallel Interface

You need a shielded, twisted-pair cable (not longer than 2 meters—6 feet) to use the parallel

interface.

1. Turn off both the computer and the printer. Plug the parallel cable connector securely into the printer’s parallel interface. Squeeze the wire clips together until they lock in place on either side of the connector.

2. Guide the interface cable through the slot on the side of the printer.

3. Plug the other end of the cable into the computer’s parallel interface.

Parallel interface

Serial interface

USB interface

Parallel interface

Figure1-24 Lay the backof printer upwards

Figure1-25 Connect to the parallel interface

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1.9.2 Connecting to the USB Interface

1. Plug the A plug of the USB cable (square shape) into the printer's USB interface.

2. Plug the B plug of the USB cable (flat shape) into the computer's USB interface.

1.9.3 Connecting to the Serial Interface

1. Turn off both the computer and the printer. Plug the serial cable connector securely into the printer’s serial interface. Tighten the screws on either side of the connector.

2. Guide the interface cable through the slot on the side of the printer so that it does not block the

paper supply.

3. Plug the other end of the cable into the computer’s serial interface; then tighten the screws on either side of the connector.

1.10 Installing Driver

The Driver CD provides the printer drivers for Microsoft Windows 98, Windows 2000/XP and

Vista. Please use the cable to connect the computer with the printer, then turn on the computer and the printer, put the driver CD into the CD-ROM. Install driver by the following way:

Auto-install way

Double click the file “Setup.exe” in the driver disc, install driver by the following direction.

Note: Auto-install way just work in operating system of Windows2000 or above.

Hand-operated install way

The installing steps for Windows 2000/XP/Vista are as follows

1. Click “Start” -->"Settings", select "Printers".

USB interface

Serial interface

Figure1-26 Connect to the USB cable

Figure1-27 Connect to serial interface

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2. Click “Add Printer", then it will show a window of "Add Printer Wizard", click "Next", then please read the select direct carefully, Such as, select "Local printer” in the "Local or Network Printer" window, then click "next".

3. Come out a window of "Select the Printer Port”, select a usable port. Such as, select "LPT1:

printer port”, click "Next”.

4. Come out a window of "Manufacturers/Printers", click "Have Disk...", click "Next".

5. Come out a window of "Install From Disk". Please according to the operating system

environment, you should select the path as follow: CD-ROM-"Driver"-"WIN 2000 (XP-Vista-Win7)", that you can find a file named: DP320.inf, click "Open", then click "OK”, click "Next".

6. Follow the direct click “Next" gradually till the installation is finished.

The installing steps for Windows 7 are as follows：

1. Click “Start” -->"Devices and Printers”.

2. Click “Add a printer”, then it will show a window of “Add Printer”, click “Add a local printer”, and then click “Next”.

3. Come out a window of “Choose a printer port”, select “Use an existing port”, Such as, select “LPT1: Printer Port”, click “Next”.

4. Come out a window of "Manufacturers/Printers", click "Have Disk...", click “Next”.

5. Come out a window of “Install From Disk”. Please according to the operating system environment, such as Windows 7 operating system you should select the path as follow: CD-ROM-“Driver”-“WIN2000 (XP-Vista-Win7)”, where you can find a file named: DP320.inf, click “Open”, then click “OK” to return to the window of "Manufacturers/Printers", click “Next”.

6. Follow the direct click “Next” gradually till the installation is finished.

The USB interface installing steps for Windows 2000/XP/Visata/Win7 are as follows:

The following steps are used Windows XP as example. There are slight differences among different operating systems.

1. Connect an USB cable and turn on the printer.

2. After the computer find out new hardware and finish searching, come out a window of “Add New Hardware Wizard”, click "Next".

3.Come out a window of "Add New Hardware Wizard" ——"Windows operation" ,choose”

Not Search, I want to Choose the Setup Driver (D)”, click "Next".

4. Come out a window of "Manufacturers/Printers", click "Have Disk...” click “Next”.

5. Come out a window of “Install From Disk”. Please according to the operating system environment, you should select the path as follow: CD-ROM-“Driver”-“WIN2000 (XP-Vista-Win7)”, where you can find a file named: DP320.inf, click “Open”, then click “OK” to return to the window of "Manufacturers/Printers" , click “Next”.

6. Follow the direct click “Next” gradually till the installation is finished.

The installing steps for Windows 98 are as follows:

（1）The installing steps with a parallel cable or a serial cable:

1. Click "Start" -->"Settings"-->"Printers".

2. Click "Add Printer", then it will show a window of "Add Printer Wizard", click "Next", then please read the select direct carefully, Such as, select "Local printer" in the "Local or Network Printer" window, then click "Next".

3. Come out a window of "Click the manufacturer and model of your printer”, click "Have

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Disk...", please click "Browse", select the path as follow : CD-ROM-"Driver"-"WIN98 (WINME) ", where you can find a file named: DP320.inf, click "Open", then click "OK".

4. Come out a window of “Install From Disk”, click "OK, return to a window of "Add Printer", then click "Next".

5. Come out a window of "Printer port", select "Available ports", Such as, select "LPT1: Printer Port", click "Next", and then show the printer’s name. If the system is not installed by other printer driver process, the printer is treated as default printer by the application process of Window98 environment, click "Next". Otherwise according to prompt, choose the printer is default: "Yes", click "Next", choose "Yes-(recommended)", click "Finish". Come out a window of "Printer test page completed!", click "Yes".

6. The printer driver process is installed successfully.

（2）The installing steps with an USB cable: Note: 1. As the system of Windows 98/ME doesn’t have integrated USB driver control,

please install USB driver before using USB interface printing. Then install USB printer driver.

2. If it has installed the USB driver, please install the USB printer driver directly as the following steps.

USB driver installing steps:

1. Connect an USB cable and turn on the printer.

2. After the computer find out new hardware and finish searching, come out a window of "Add New Hardware Wizard", click "Next".

3.Come out a window of "Add New Hardware Wizard" ——"Windows operation" ,choose "Search the best driver for the device(recommended)", click "Next".

4. Come out a window of "Search for new drivers", check "Specify a location", click ”Browse" , select the path as follows: CD-ROM-“Driver”-"【WIN98（WINME）\USBdriver】", then click "OK".

5. Return to a window of "Search for new drivers", click "Next"; Come out a window of "Windows driver file search for the device”, click "Next".

6. After the system finishing installing the file automatically, come out a window of "USB print supported, click "Finish".

7. The printer USB driver process is installed successfully.

USB printer driver installing steps:

1. Click "Start" -->"Settings"-->"Printers"

2. Click "Add Printer", then it will show a window of "Add Printer Wizard", click "Next".

3. Come out a window of "Click the manufacturer and model of your printer", click "Have Disk...", please click "Browse", select the path as follow : CD-ROM-"Driver"-"WIN98 (WINME) ", where you can find a file named: DP320.inf "Open", and then click "OK".

4. Come out a window of “Install From Disk”, click “OK”, return to a window of “Add Printer", then click "Next".

5. Come out a window of "Printer port", select "Available ports", select "JMUSB", click "Next", and then show the printer’s name. If the system is not installed by other printer driver process， the printer is treated as default printer by the application process of Window98 environment, click "Next”. Otherwise according to prompt, choose the printer is default: "Yes", click "Next" choose "Yes-(recommended)", click "Finish". Come out a window of "Printer test page completed!"，click “Yes".

6. The printer driver process is installed successfully.

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Chapter 2 Control Panel Operations

You can use the four keys on the control panel to operate your printer.

2.1 LED Description

LED ON FLASH OFF ONLINE ONLINE Micro-Adjust OFFLINE LED 1, 2 Indicate rhe printer state POWER（Red） TURN ON PAPER OUT TURN OFF

2.2 Basic Control Panel Operations

You can use the four keys on the control panel to operate your printer.

2.2.1 In the Continuous Paper Mode

TEAR

1. In the offline mode, if the paper is at the print position, press TEAR key once and the printer feeds

paper to the tear position.

2. In the offline mode, if the paper is at the tear position, press TEAR key once and the printer ejects

paper to the next page or the original print position of the current page.

LF/FF In the offline mode, if the paper is at the print position, press the LF/FF button once (less than 0.5

second), the printer will feed the paper one line base on line spacing current set. Alternatively, hold the

LF/FF button down, the printer will eject the single sheet paper.

LOAD/EJECT

1. When the paper is at the ready position, press LOAD/EJECT once, the paper will be fed into the

original print position automatically.

2. When the paper is at the original print position, press LOAD/EJECT in the offline mode, the paper

will return the ready position.

3. When the paper is at the general print position (not the original print position), press LOAD/EJECT

once in the offline mode less than 0.5 seconds, the paper is ejected one line. Alternatively, hold the LOAD/EJECT button down, the printer will eject more than a single sheet paper. If the paper ejected is less than one page, the paper will go back to the ready position.

4. When the paper is at the tear position, press LOAD/EJECT once, the printer will eject the single

sheet paper.

ONLINE

1. If the printer has loaded paper in the offline mode, press the key to enter ONLINE mode, the

Figure2-1 Control pannel

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ONLINE indicator is on and the printer enters into the print mode.

Press this key in the offline mode, the printer is offline, ONLINE indicator is off and the printer can not print.

2. If the paperr is at the tear position in the offline mode, press ONLINE button, the printer will go back

to the current page or the original print position of next page.

2.2.2 In the Single Sheet Mode

LF/FF

If the paper is at the print position in the offline mode, press the LF/FF button once (less than 0.5 second), the printer will feed the paper one line base on line spacing current set. Alternatively, hold the

LF/FF button down, the printer will eject the paper until the single sheet is entirely ejected.

LOAD/EJECT

If the paper is at the print position in the offline mode, press the LOAD/EJECT button, the paper will be entirely ejected from the printer.

ONLINE If the printer has loaded paper in the offline mode, press the key to enter ONLINE mode, the ONLINE

indicator is on and the printer enters into the print mode. Press this key in the offline mode, the printer is offline, ONLINE indicator is off and the printer can not print.

2.2.3 Print Speed

When printer is in the offline mode, holding the ONLINE button 3 seconds, the ONLINE LED is on with a beep. The printer is in the alternate mode. Press the PRINT SPEED button to change the print mode among Normal Speed mode, and High-Speed mode and Super High Speed mode. Press the ONLINE button again save the value and quit the alternate mode.

Speed

Speed LED

1 2

Normal speed 〇〇

High speed 〇 ●

Supper high speed ● 〇

2.2.4 Micro-Adjust

1. After turning on the printer, install continuous paper properly using push tractor and feed paper to the original print position.

2. Hold the ONLINE button 3 seconds till the ONLINE indicator is on with a beep in the offline

mode.

3. Press UP or DOWN button, with feeding paper upwards or ejecting paper downwards.

4. Press the ONLINE button again to save the setting and quit the alternate mode after finishing

adjusting. Before adjusting again, the original print position or the tear position will be effective all the time. After the tear position is adjusted, press ONLINE button and you can send commands to print. Only after the original print position is adjusted, the printer ejects all the paper and feeds paper again, does it print.

The way of original print position adjusted between single sheet and continuous paper are the same.

Note: The adjusted range of original print position is from -18/60 inch to +60/60 inch (base

on default position set by the factory).

The adjusted range of tear position is from -15/60 inch to +15/60 inch (base on default

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position set by the factory).

2.2.5 Feed Paper to the Tear Position

1. Turn on the printer, hold the ONLINE button 3 seconds till the ONLINE indicator is on with a

beep in the offline mode.

2. Hold the TEAR button 3 seconds that you can switch the function of feeding paper to the tear

position automatically ON or OFF.

2.2.6 Other Functions of the Panel

Turn on the printer while holding some buttons, and then the printer will enter the special mode.

ONLINE + POWER print setting mode ONLINE + POWER+ LOAD/EJECT Setup menu mode LF/FF + POWER Print pin test mode TEAR + POWER English self-test mode TEAR + LF/FF + POWER Hex dump mode

2.3 Paper Select Lever

Set paper select lever toward the single sheet or Tractor sheet position to select singlet sheet mode or Tractor sheet mode.

2.4 Paper Feed Knob

The paper feed knob is used to feed paper manually or eject paper.

2.5 Adjusting the Paper-thickness Lever

The paper-thickness lever lets you specify the correct setting for your printing material. It is factory-set for standard office paper. Here’s how to change the setting for special papers:

1. Turn the printer off and open the cover. The paper-thickness lever is on the left side of the printer. The numbers next to the lever indicate the thickness setting. For normal use, the lever should always be set to position 0.

Figure2-2 Paper-select lever

Figure2-3 Paper thickness adjust lever

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2. Use the table below to select the appropriate paper thickness.

Copies(including original) Lever position

(Reserved) -1

Standard paper (single sheets or continuous) 0

2-sheet 1

3-sheet 2

4-sheet 3

Multi-part forms

5-sheet 4

20-sheet 4

Envelopes

24-sheet 5

(Reserved) 6

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Chapter 3 How to use the printer

Here are the steps of using printer:

1. Assemble the printer as the chapter 1, connect the printer to your computer and install the driver

correctly.

2. Load the correct type of paper

3. Set the printer if necessary.

4. Send the print command to the printer to print.

3.1 Attaching the Paper Supports

In addition to printing on single sheets and continuous forms, your printer can also print on a wide variety of paper types, including multi-part forms, labels, and envelopes.

Caution: When printing on multi-part forms, thicker-than-normal paper, labels, or envelopes,

make sure your software program settings keep the printing entirely within the printable area. Printing past the edge of these papers can damage the print head.

For multi-part forms and labels, you should not print any closer than 13 mm (0.5 inch) from either edge of the paper.For information on the printable area of envelopes, see the Appendix.for instructions.

3.1.1 Printing on Single Sheets

1. Make sure the printer is powered off, and open the cover of the printer, select the correct GAP of the printer thought the paper-thickness lever as shown in the illustration on page 2.5.

2. Close the cover, and set paper select lever toward the single sheet position.

3. Raise the paper guide upright, and turn on the printer.

Figure 3-1 Adjust paper thickness lever

Figure 3-2 Adjust paper-select lever

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4. Slide the left edge guide until it locks in place at the triangular guide mark. Next, adjust the right edge guide to match the width of your paper

5. Slide a sheet of paper down firmly between the edge guides until it meets resistance. The printer loads the sheet and begins printing automatically.

6. If necessory, set the top-of-form position as shown in the illustration on page 2.2.2.

Note: Don’t feed the paper with Paper feed knob, or it will influence the paper not feeding

properly.

3.1.2 Printing on Continuous Papers

If you use the continuous paper, you must decide which tractor to be installed. Then you install the tractor in the corresponding way.

For easy to switch between printing on single sheets and continuous paper, or easy to tear off continuous paper sheet-by-sheet, you should use the tractor in push position.The printer comes with the tractor installed in this position at the factory settings.

If you want to print on labels, you should use the tractor as a pull tractor.

You can use a push tractor and a pull tractor at the same time to strengthen the function of dealing with the continuous papers, which is fit for the printing requiring high precision in the print position,

Figure 3-3 Raise the paper guide upright

Figure 3-4 Adjust the paper guide

Figure 3-5 Insert a single sheet

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such as continuous forms with printed tables, multiple sheets and labels.

Here’s how to load continuous paper:

Printing in the push tractor position

When using the push tractor, it is a good idea to set the auto tear off feature in the Printer Setting mode ON. Here’s how to load continuous paper using the push tractor:

1. Make sure the printer is turned off. Remove the paper guide and place the paper-select lever in the continuous paper position.

2. Make sure the tractor is installed correctly (refer to chapter 1).

3. Release the sprocket units by pulling the sprocket locks forward.

4. Slide the left sprocket unit using the scale on the printer as a guide. The printer prints to the

right of the position marked 0. Push the sprocket lock lever back to lock it in place. Then slide the right sprocket unit to match the width of your paper, but do not lock it. Move the paper support so it is midway between the sprocket units.

Figure 3-6 Adjust paper thickness lever

Figure 3-7 Release the sprocket

ure 3-8 Adjust the position of the s

rockets

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5. Make sure your paper has a clean, straight leading edge. Open the sprocket covers. Fit the first

holes of the paper over the sprocket pins and then close the sprocket covers. Slide the right sprocket unit to remove any slack in the paper and lock it in place. Now the paper is in the paper-park position.

Caution: Only paper jams are cleared when the printer is turned off, can use the knob

on the right side of the printer. Otherwise, you may damage the printer or change the top-of-form position.

Note: Make sure your paper supply is positioned within 1 meter (3 feet) of the printer.

6. Hold the paper guide horizontally and install it according to the follow figure, then block it in the direction shown by the arrow.

7. Slide the left edge guide to the center until it stops at the diamond-shaped guide mark. Then

slide the right edge guide to the opposite guide mark.

8. Make sure the printer cover is closed. Turn on the printer, and Press LOAD/EJECT to feed

paper. You can adjust the original print position of the page laypout according to chapter 2.2.4. When the printer receives data, it begins printing automatically.

Figure 3-9 Load the continuous paper in the tractor

Figure 3-10 Install paper guide

Figure 3-11 Adjust the position of paper guide

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Note: Do not use the knob to adjust the paper-in position due to the micro-range is limited.

When the adjustment exceeds the up-limit or down-limit, the beeper beeps and the position can not be adjusted for a further time. The position is in effect before next adjustment. (The margin set in the software can cover this adjustment, ao you had better adjust the original print position with the software.)

9. When you finish printing (the printer receives no data for three seconds) the printer feeds the

perforation of the continuous paper to the edge of the printer cover so that you can tear off the last sheet. The Online light flashes.

Note: Set the auto tear off feature in the Print Setting mode on. Otherwise, the printer

does not feed the perforation to the edge of the printer cover.

10. If the perforation and the edge of the printer cover do not match, you should adjust the paper position following the steps in “Adjusting the loading position” and tear down the paper having been printed.

When you send print data again, the paper automatically feeds back to the loading position and ready to print.

How to switch continuous paper to single paper

Firstly, tear down the continous paper having been printed, then hold LOAD/EJECT button to eject the paper in the offline mode. Dial the paper-selected lever to the single sheet position, and load the single sheet according to chapter 3.1.1.

Note: Make sure continuous paper having been printed is teared off before ejecting the

printer, as too many pages ejected can cause paper jammed.

Printing in the pull tractor position

To load continuous paper using the pull tractor, you must move the tractor to the pull tractor position, as described in steps 1 through 3 below. If your tractor is already installed in this position, make sure the printer is off and skip to step 5.

Caution: Only paper jams are cleared when the printer is turned off, can use the knob on

the right side of the printer. Otherwise, you may damage the printer or change the top-of-form position.

When using the pull tractor, set the auto tear off feature in the Printer Setting mode off; otherwise the paper may be jamed.

1. Turn the printer off; then remove the paper guide. Pull the paper-select lever forward to the continuous paper position as shown in the illustration on page 2.3. Remove the printer cover and tear part and Adjust the paper thickness lever according to the paper type.

2. Make sure the tractor installed correctly (refer to chapter 1).

3. Release the sprocket units by pulling the sprocket locks upward shown as figure 3-12.

4. Insert the paper into the paper slot as shown below and pull it up. Position the paper using

Figure 3-12 Release the sprocket units

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the scale on the printer as a guide. The printer prints to the right of the position marked 0.

Note: Make sure your paper supply is positioned within 1 meter (3 feet) of the printer.

5. Slide the left sprocket unit so that its sprockets match the position of the holes in the paper

and lock the unit in place. Then slide the right sprocket unit to match the width of your paper, but do not lock it. Move the paper support midway between the two sprocket units.

6. Make sure your paper has a clean, straight leading edge. Open the sprocket covers. Fit the first holes of the paper over the sprocket pins and then close the sprocket covers. Slide the right sprocket unit to remove any slack in the paper and lock it in place.

7. To separate the incoming paper from the printed paper, attach the paper guide. Hold it horizontally and fit its notches over the printer’s mounting posts. Then slide the paper guide toward the back of the printer until you feel it click.

8. Slide the left edge guide to the center until it stops at the diamond-shaped guide mark; slide the right edge guide to the opposite guide mark.

9. Attach the printer cover and adjust the paper position with the knob. Turn the knob until the perforation between pages is just above the print head.

Figure 3-13 Insert the continuous paper into the paper slot

Figure 3-14 Adjust the position of the sprocket

Figure 3-15 Load paper in the pull tractor

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10. Make sure the printer cover is closed. Then turn on the printer. When the printer receives data,

it begins printing automatically.

When using push tractor and pull tractor at the same time

2. Make sure the tractor installed correctly (refer to chapter 1).

3. Load the continuous paper on the sprocket of the push tractor refering to “Printing in the push tractor position”.

4. Turn on the printer, press LOAD/EJECT button to eject the paper automaticly and the print

head is at the original print position of the first page. Adjust the original print position of page layout if necessary. Hold LF/FF button, the printer feeds one page automatically.

5. Release the sprocket lock of the pull tractor and open the sprocket cover. Pull straight the paper upwards, adjust the left and right sprockets unit they match the width of your paper. Then clip the perforation of the paper into the sprockets of the pull tractor, lock the prockets at last. The paper should be without twisted.

6. If the perforation of the paper is not match with the sprocket of the pull tractor when tightening the paper lengthways, then you can do as follows:

1) Dial the paper select lever backward to the single sheet position.

2) Turn the paper-in knob until the paper is tightened lengthways.

3) Dial the paper select lever forward to the continous position.

7. Attach the paper guide and print cover again.

8. The printer begins printing automatically when receiving print commands

3.1.3 Multi-part Forms

You can use the built-in tractor to print on carbonless multi-part forms of up to four parts (one original plus three copies). Before you print on the forms, set the paper-thickness lever as described in the previous section. These tips will help you get good results:

1. Load multi-part forms with the tractor only, not in the cut-sheet feeder or paper guide. For more instruction, see “printing on continuous papers” on page 3.1.2.

2. Use only multi-part forms that are free of wrinkles and waves. Never load multi-part forms joined by metal staples, tape, or continuous gluing.

3. If you need to adjust the loading position, use your software program or change the loading position as described on page 2.2.2.

4. When you use multi-part forms, raise the paper guide as shown.

Note: If you print on multi-part forms without raising the paper guide, the paper may jam.

Figure 3-16 Adjust the position of the pull tracto

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3.1.4 Labels

You must use the tractor as a pull tractor to print on labels. Keep these tips in mind:

1. Choose labels mounted on a continuous backing sheet with sprocket holes made for use with a tractor. Do not print labels as single sheets, because the shiny backing sheet almost always slips a little.

2. You load labels the same way you load continuous paper, except that the paper-thickness lever should be set to 1, see page 2.5 for loading instructions.

3. Because labels are especially sensitive to temperature and humidity, use them only under normal operating conditions.

4. Make sure the printing stays entirely within the printable area. (See the Appendix for specifications.)

5. Do not leave labels loaded in the printer between jobs; they curl around the platen and may jam when you resume printing.

6. Remove the labels from the printer, tear off the fresh supply at the rear of the printer; then press LF/FF to advance the remaining labels out of the printer.

Caution: Never feed labels backward through the printer; they can easily peel off the backing

and jam the printer. If a label does become stuck in the printer, contact your dealer.

3.1.5 Envelopes

You can feed envelopes individually using the paper guide.

1. Before loading an envelope, set the paper-thickness lever to position 4 or 5. See page 2.5.

2. To load an envelope, follow the steps used to load single sheets in “Running the Self Test” on

page 1.8. Insert the wide edge of the envelope into the printer first, printable-side down. When you insert the envelope between the paper guides, push it firmly and hold it until it feeds into the printer.

Figure 3-17 Raise paper guide

Figure 3-18 Insert the envelop into the paper guide

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3. Use envelopes only under normal temperature and humidity conditions.

4. Make sure the printing stays entirely within the printable area. The print head must not go past the

left or right edge of the envelope or other thick paper. (See the Appendix for specifications.) It’s a good idea to print a test sample using a normal single sheet of paper before you print on the envelopes.

3.2 Using the Printer Setting Mode

Your printer has internal settings that control simple functions such as the page length and character set. These settings take effect each time you turn on the printer, so they are also called default settings.

For most users, the factory settings are best, but you can change these settings if necessary. The table below lists all the settings you can change.

To print the current settings:

1. Press the ONLINE button on the control panel as well as turn on the printer.The print head

returns with the printer beeping once. If the ONLINE indicator is off and the power indicator flashes, it can be indicated that there is paper out.

2. Set the paper select lever to the proper position.

3. After loading paper, once you press LOAD/EJECT button, the printer starts printing the current

setting.

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FONT SANS SER COURIER PRESTIGE SCRIPT OCR-B OCR-A

ORATOR

ENG PITCH

12 CPI 15 CPI PROPORTIONAL

CHI PITCH 7.5 CPI

LINE SPACING 8 LPI FORM LENGTH 3 INCH 11/3INCH 3.5 INCH 4 INCH 5 INCH 5.5 INCH 6 INCH 7 INCH 8.5 INCH A4 12 INCH PAGE SKIP ON COMPRESS PRI ON

TEXT DIR BI-DIR UNI-DIR CHAR. MODE CHINA INTL CHAR SET FRANCE GERMANY U.K. DENMARK1 SWEDEN ITALY

SPAIN 1 JAPAN NORWAY DENMARK2 SPAIN 2 LA T IN A M KOREA LEGAL NETHER TURKEY

CHARACTER SET ITALICS QUIET MODE ON AUTO LF ON TEAR OFF OFF

BAUD RATE 19200 BPS 24 BPS 19200 BPS 1200 BPS PARITY ODD EVEN DATA BIT 7 BIT STOP BIT 2 BIT PROTOCOL XON/XOFF

Note: Because software settings always override the printer’s default settings, use your

software program to control the printer, if possible. See your software documentation for more information.

3.2.1 Printer setting descriptions

This section describes all the settings available in the Printer Setting mode.

Options Description

CHARACTER SET

Character tables contain the characters and symbols used in different languages. Your printer includes a wide variety of character tables.

FORM LENGTH

This option is available only when you use continuous paper with the tractor. You can set the page length to 8.5, 11, 12, or 70/6 (the length of A4 paper) inches.

PAGE SKIP

When you turn on this feature, the printer skips over the perforations of continuous paper, providing a 1-inch margin between the last line printed on one page and the first line printed on the next. Because most software programs set their own top and bottom margins, you should use this feature only if your program does not provide them. This feature does not affect single-sheet paper.

TEAR OFF

When you use continuous paper with the push tractor, this feature advances the paper perforation to the tear-off position where you can easily tear off the

Jolimark DP320 Current Settin

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printed pages. When the printer receives data, it automatically reverses the paper to the top-of-form position and starts printing, so you can use whole of the next sheet. When you use the tractor to print on labels, set this feature to Off.

PRINT DIR

You can choose unidirectional, bidirectional or auto as the print direction for graphics. The printer usually prints text bidirectionally for fast printing and prints graphics unidirectionally for precise vertical alignment of print dots. To print graphics faster, select bidirectional printing.If auto is set, the command controlling the print direction is priority. Otherwise either unidirectional or bidirectional is set, the command is of no effect.

AUTO LF

When the auto line feed feature is on, each carriage return code is accompanied by a line feed (LF) code. If your printed text is unexpectedly double-spaced, set this feature to text lines print on top of each other, set it to On.

INTERFACE

When this feature is set to Auto, the printer determines which interface is receiving data and switches to that interface until the end of the print job (when no data is received from the selected interface for the amount of time specified). Set this option to Parallel only if you want the printer to ignore data from the serial interface or to Serial only if you want the printer to ignore data from the

parallel interface. BAUD RATE Selects a data transfer rate for the serial interface. PARITY BIT Selects the parity for the serial interface. DATA LENGTH Selects the number of data bits for the serial interface. COMPRESS PRINT Select compressed print mode (100% is normal print mode). LANGUAGE

Select language English or Chinese.

3.2.2 Config Setup

 Input the setup menu system

1. The printer is in online mode

2. Holding the “LOAD/EJECT” key for 3 seconds,

3. Use the LOAD/EJECT key to point the print head to the desired setting.

Use the LF/FF key to confirm the current setting

Use the ONLINE key to go back the previous menu (Press and hold the ONLINE key to go back the main menu).

Press and hold the TEAR key to save settings and exit.

4. Turn off the printer, and turn on angain.

The following printout in Figure 3 shows the selections from the Setup Menu System and is

followed by a description of how to use it in Table 2 (Options of the Setup Menu System).

Figure 3 Setup menu system

SETUP MENU SYSTEM

Use the LOAD/EJECT key to point the print head to the desired setting. Use the LF/FF key to confirm the current setting Use the ONLINE key to go back the previous menu (Press and hold the ONLINE key to go back the main menu). Press and hold the TEAR key to save settings and exit.

Current settings are

New settings will be FILLED.

CHARACTER PAGE LAYOUT PRINT SETUP SERIAL I/F HEAD PIN

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3.2.3 Restore the Default Settings

You can restore to the factory printer settings without having to work through the Setup Menu System to reset the menus.

1. Hold on TEAR, LOAD/EJECT and LF/FF keys on the control panel at the same time for 3 seconds, and then turn on the printer. The LEDs of the POWER and ONLINE on the control panel flash 3 times respectively at the same time and the printer makes a beep to confirm that the printer’s factory settings have been restored.

2. Release the keys and switch the printer off and on again.

3. After these steps, the printer’s factory settings work.

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Chapter 4 Problems and Solutions

4.1 Problems and Solutions

Most problems you may encounter while operating your printer have simple solutions.

You can check the operation of your printer using the self test. See “Running the Self Test” on page 1.6. If the self test works properly, the problem probably lies in the computer, the software, or the interface cable. If the self test does not work, contact your dealer or qualified service person for assistance.

Note: If you are an experienced user or a programmer, you can print a hexadecimal dump to

isolate communication problems between the printer and computer. To print a hex dump, turn off the printer. Next, hold dow n the LF/FF and TEAR buttons while you turn on the printer. Then send data from your computer. The printer prints all the codes it receives in hexadecimal format.

4.2 Power Supply

Power is not being supplied normally.

Phenomenon 1: The lights on the control panel do not go on.

Solutions:

1. Check that the power cord is properly plugged into the electrical outlet.

2. If the electrical outlet is controlled by an outside switch or automatic timer, use another outlet.

3. Plug another electrical device, such as a lamp, into the outlet to determine whether the outlet is operating properly.

Phenomenon 2: The lights come on briefly and then go off. The lights stay off even when the power is turned on again.

Solutions: Check whether the printer’s rating volage is matched with the power cord. If not,

unplug the power cord immediately and contact your dealer or a specified jolimark service center for advice. Do not plug the power cord to the electrical outlet again.

4.3 Printing

The printer does not print.

Phenomenon 1: The Online light is on but nothing is printed.

Solutions:

1. Check that the Driver is installed properly for your printer, as described on page 1.8. Check

the driver’s printer settings.

2. Check both ends of the interface cable. Make sure the cable meets both the printer and

computer specifications.

Phenomenon 2: The Online light is flashing and the printer beeps three times.

Solutions: The printer may be out of paper. Load paper in the printer.

Phenomenon 3: The printer sounds like it is printing, but nothing is printed.

Solutions:

1. The ribbon cartridge may not be installed properly. See page 1.3.2.

2. The ribbon may be worn out. Replace the ribbon.

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Phenomenon 4: The printer makes a strange noise, beeps once, and then abruptly stops printing.

Solutions:

1. Turn off the printer and check for a paper jam, a ribbon jam, or other problems.

2. Let the print head cool. Then switch on and try to print again. If the printer still does not print

correctly, contact your dealer or a specified jolimark service center.

Phenomenon 5: The beeper sounds once and the ONLINE indicator is off.

Solutions: An error has occurred. Turn off the printer and turn it on again.

1. Switch off the printer and power on again.

2. If the ONLINE lindicator stays on, check for a paper jam or ribbon jam. If it does, turn the

printer off and clear the jam.

3. If an error occurs when you switch between single sheets and continuous paper, make sure

the paper-release lever is in the correct position.

4. If the printer still does not work correctly, turn off the printer and contact your dealer or a

specified jolimark service center.

z The print is faint or uneven

Phenomenon 1: Printed characters have parts missing at the top or bottom.

Solutions: The ribbon cartridge may not be installed properly. See page 1.3.2.

Phenomenon 2: The printout is faint.

Solutions: The ribbon may be worn out. Replace the ribbon as described on page 1.3.2.

z The ribbon can not move smoothly.

Solutions: The ribbon may be worn out. Replace the ribbon as described on page 1.3.2.

z Dots are missing in printed characters or graphics

Phenomenon 1: A line of dots is missing in the printout.

Solutions: The print head may be damaged. Stop printing and contact your dealer or a specified

jolimark service center.to have the print head replaced.

Phenomenon 2: Dots are missing in random positions.

Solutions: The ribbon may be damaged. Replace a new one.

z Printed characters are not what you expected

Phenomenon 1: The fonts or characters you sent with your software did not print.

Solutions: Check whether the driver is correctly configured for your printer. For instructions, see

page 1.8.

Phenomenon 2: The font selected on the control panel can not be printed. Solutions: Your software may be overriding your control panel setting. Use the font setting in your

software program.

z The print position is not what you expected

Phenomenon 1: The original print position is not correct or the bottom part of one page is

printed at the top of the next page.

Solutions:

1. It is also possible to adjust the loading position using the LF/FF button in the micro adjust mode. To use micro adjust, see “Micro-Adjust” on page 2.2.2.

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2. Check the page length set by your software and adjust it n the sofeware or in the printer to

match the paper length.

Phenomenon 2: Regular gaps occur in the printout. Solutions: Skip-over-perforation may be on. Set skip-over-perforation to off in the Printer Setting

mode. See “Changing the printer settings” on page 3.2.2.

4.4 Paper Handling

z Single sheets do not be fed properly

Phenomenon 1: Paper does not feed. Solutions:

1. Continuous paper may be left in the printer. Remove the continuous paper. Set the

paper-release lever to the single-sheet position. Insert a new sheet.

2. May be the sensor can not check there is paper if there is no continuous paper in the printer

and the paper-release lever is in the proper position. Try to move the paper a little left to make sure to touch the paper in sensor.

Phenomenon 2: Paper feeding is crooked or the paper jamed. Solutions: Turn off the printer and pull out the jamed paper. Reinsert a single sheet straight into

the paper guide, and adjust the paper guide to match with paper width.Make sure that the printer cover is closed, and power on again.

Phenomenon 3: Paper does not eject completely.

Solutions:

1. Use the LF/FF button to eject the page.

2. Make sure the printer cover is closed.

3. The paper may be too long. Check whether the paper used meets the specifications specified

in the Appendix, and the Using paper must be within the specified range. See the paper specifications in the Appendix.

z Continuous paper does not feed properly

Phenomenon 1: The tractor does not feed the paper.

Solutions:

1. Check that the paper-release lever is pulled forward to the continuous paper position. If not,

move the lever to the correct position.

2. If this problem still can not be sloved.The cause may be that the paper has come off the

tractor. Reattach the paper to the tractor.

Phenomenon 2: Paper feeding is crooked or the paper jamed.

Solutions:

1. Make sure the paper guide is in the upright position.

2. Make sure the position of your paper supply can not prevent it from feeding straight.

3. Make sure your paper supply is positioned within 1 meter (3 feet) off the printer.

4. Make sure the printer cover is closed.

5. Make sure the edge guide positions are correct. Position the edge guides at the

diamond-shaped guide marks.

6. Check that the holes on the both sides of the paper are aligned with each other. Also, make

sure the sprocket units are locked and their covers are closed.

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7. Check whether the paper specifications meet the standard request according to the Appendix

Phenomenon 3: The paper does not eject completely. Solutions:

1. May be the page length is too long. When using the pull tractor, tear off the paper having

entered the printer, then press the LF/FF button to feed the paper forward. When using the push tractor, tear off the last paper printed out, then press the LOAD/EJECT button to feed the paper backward.

2. Please make sure the paper length is within prescribed range. (Refer to the paper

specifications in Appendix A)

Phenomenon 4: When you switch between single sheets and continuous paper, the beeper sounds once and the online indicator is off.

Solutions: There is paper left in the paper in channel while you change the paper-release lever

position. Return the paper-release lever to the previous position and eject the paper. Then change the paper-release lever position again.

4.5 Options

Using the pull tractor with the push tractor, continuous paper does not be fed properl y Paper feed is crooked or the paper jamed.

The pull tractor and push tractor sprockets are not aligned correctly. When using both tractors, be sure that the sprockets on both are positioned evenly.

The paper may have too much slack. Adjust the position of the sprockets to take up any slack along the width of the paper. Remove slack lengthwise by rotating the knob of the pull tractor.

The paper may be caught on the edge guides. Make sure that the paper guide is installed over the paper and that the edge guides are positioned correctly.

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Appendix A Specifications

A.1 General

Item Description

Type 24-Pin Dot Matrix Impact Printer

Print direction The shortest distance bidirectional logic seeking

Print width 80 columns(10cpi)/ 203.2 mm

ASCII Chinese

speed 10 CPI 12 CPI speed 6.7 CPI 7.5 CPI

Super high speed 267 CPS 333 CPS Super high speed 169 CPS 190 CPS

High speed 180 CPS 216 CPS High speed 117 CPS 132 CPS

Print speed

Normal speed 90 CPS 108 CPS Normal speed 60 CPS 67 CPS

Print head Diameter of wire: 0.23 mm

Life: 500 million dots/wire

Resolution 360 x 180 dpi (Max.)

Character set

ASCII: 17 international character sets Chinese: GB 18030

Fonts set

ASCII: Draft、Roman、Sans Serif、Courier、Prestige、Script、OCR-A、OCR-B、Orator Chinese: GB 18030

Code Page

28 types

Character pitch

ASCII: 10 CPI,12 CPI,15 CPI, proportional Chinese: 6.7 CPI, 7.5 CPI

Line space

1/6 inch, 1/8 inch, programmable in 1/360 inch increments

Normal mode: 3.6 inches per second (Continuous feed)

60ms formfeed one line (1/6 inch)

Paper feed Speed

Copy mode: 3 inches per second (Continuous feed)

68ms formfeed one line(1/6 inch)

Emulation EPSON ESC/PK2

Interface Par allel Interface: Centronics (IEEE1284 NIBBLE Mode)

USB Interface: USB 2.0 Full-Speed

Serial interface: RS-232C

Buffer 132KB

Ribbon Model: JMR111

Life: 6 million characters (draft mode)

Noise ＜57 dB (A) (ISO7779 standard)

Control panel The control panel consists of four keys and four LED indicators.

Paper feed type Cut sheet: Feed paper by friction

Continuous paper: Feed paper by drive tractor

Feed paper by draught tractor

paper thickness

adjustment

Set through paper thickness adjustment lever

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Paper specification Cut sheet: :

Width: 148 ～ 257 mm

Thickness: 0.065 ～ 0.14 mm

Weight: 52 ～ 90 g/m

Continuous paper:

Width: 101.6 ～ 254 mm

Total Thickness: 0.065 ～ 0.39 mm

Weight: Single paper 52 ～ 82 g/m

Multiple paper Every page 40 ～ 58 g/m

Not dry gum label:

Width: Mount 101.6 ～ 254 mm

Least label 63.5 × 23.8 mm

Thickness: mount 0.07 ～ 0.09 mm

Total thickness: 0.16 ～ 0.19 mm

Weight: 68 g/m

Physical Dimension：NO.6：66×92 mm2

NO.10：204×104 mm2

Thickness：0.16 ～ 0.52 mm

Weight：45 ～ 91 g/m2

Max paper thickness 0.39 mm

Copy Original + 4 copes

Compress set Support graph and character printing, the compressibility is 75% (The content of110 columns

can be printed in 80 column machine in Horizontal compressed way), which can be selected in the function menu.

Physical dimensions 366 (Width)× 275 (Depth)× 156 (Height)mm

Weight Approx. 4.3 Kg

Operating environment: Temperature: 5 ～ 35 ℃

Humidity: 5 %RH ～ 80 %RH (No condensation)

Environmental conditions

Storage environment: Temperature: -20 ～ 55℃

Humidity: 5%RH ～ 85%RH (No condensation)

Power requirements Rated voltage: 220V

Rated frequency range: 50Hz

Power consumption

operation① : 47 W; max② : 130 W; Standby③ : 6.3 W.

Note: Only when the produce doesn’t connect power supply, could consume zero energy.

Reliability MTBF≥10,000 hours (IEC 605.7standard)

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A.2 Printable Area

Note: 1. To assure the print quality, please make sure the print contents are within the

printable area.

2. If the print contents exceed the printable area, the printhead may be damaged.

A.2.1 Single Sheets and Envelopes

A.2.2 Tractor Paper

A.3 Interface Specifications

Your printer is equipped with an EIA-232D serial interface, USB interface and a Centronics-compatible parallel interface. The printer switches automatically to the appropriate interface when it receives data.

A.3.1 Parallel Interface

The parallel interface has the following characteristics.

Data format: 8-bit Synchronization: STROBE pulse

A: The mininum top margin ≥ 8.0 mm. B: The minimum right/left margin is 3.0 mm.

However, the maximum printable width is 203 nn (8.0 inches).

C: The minimum bottom margin ≥ 9.0 mm (0.35 inch).

A: The minimum top and bottom margin above and below the perforation are≥ 8.0mm. B: The minimum left and right margins are≥ 3.0 mm. The maximum

rintable width is 203 mm(8.0 inches).

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Handshaking: BUSY and ACKNLG signals Signal level: TTL compatible

A.3.2 USB Interface

The following table provides the standardized contact terminating assignments by number and color for Series “A” and Series “B” connectors of Full-speed USB 2.0.

A.3.3 Serial Interface

The serial interface has the following characteristics.

Baudrate: 1200 bps, 2400 bps, 4800 bps, 9600 bps, 19200 bps (selectable) Word length: 7 or 8-bit (selectable) Start bit: 1 bit Parity bit: Odd, even, or none (selectable) Stop bit: 1 bit

Synchronization: Asynchronous Handshaking: DTR protocol, XON/XOFF protocol (selectable),

Parity check: Odd, even, or none (selectable) Serial pin assignments

The following table lists the serial connector pin assignments and describes their respective interface signals.

Pin No. Signal Direction Description 1 Protective Ground (FG)

—

Printer’s chassis ground 2 Transmitted Data (TXD/SD) Out Printer has transmitted serial data 3 Received Data (RXD/RD) In Printer has received serial data 7 Signal Ground (SG)

—

Return path for data control signals 20 Data Terminal Ready

(DTR/ER)

Out Positive when the printer is ready to receive data,

and negative when the printer is not ready

Contact Number Signal Name Color

1 VBUS

Red

2 D-

White

3 D+

Green

4 GND

Black

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Appendix B Command Summary

B.1 Sending Printer Commands

Most actions your printer performs are controlled by your software. Software commands instruct the printer to print in a particular typeface, feed the paper a certain amount after printing each line, start printing at a particular place on the page, and so on. The commands your printer recognizing are listed in this command summary.

Some software programs let you send these commands yourself. How you format commands depends on the software you are using. Some software programs accept only the decimal format, while others let you type in ASCII characters. (Some programs do not let you insert printer commands at all.) In addition, your software probably specifies certain punctuation you must use to enter the command. The software manual should explain the required format and punctuation.

B.2 Using the Command Summary

The following section lists and describes all the commands by topic. If a command has no parameters, it is merely listed. If it has parameters, they are explained. The parameters are indicated by lowercase

italicized letters, usually n. The examples below show how the parameters are indicated.

ESC @ is a command with no parameters.

ESC U 1/0 is a command that uses 1 to turn the feature on and 0 to turn it off.

ESC K n1 n2 is a command with two parameters.

ESC D nn is a command with a variable number of parameters.

This printer supports EPSON ESC/PK2 control commands shown as the follow table:

Name Code (Symbol) Code (Hex.) Code(Dec.)

Print and Line Feed Execution

Carriage Return CR 0Dh 13d Line Feed LF 0Ah 10d n/180” Line Feed ESC J 1Bh 4Ah 27d 74d n/180” Reverse Line Feed ESC j 1Bh 6Ah 27d 106d

Format Control

Set 1/8” Line Spacing ESC 0 1Bh 30h 27d 48d Set 1/6” Line Spacing ESC 2 1Bh 32h 27d 50d Set n/180” Line Spacing ESC 3 1Bh 32h 27d 51d Set n/60” Line Spacing ESC A 1Bh 41h 27d 65d Set n/360” Line Spacing ESC + 1Bh 2Bh 27d 43d Form Feed FF 0Ch 12 d Set Form Length in Lines ESC C 1Bh 43h 27d 67d Set Form Length in Inches ESC C NUL 1Bh 43h 00h 27d 67d 0d Set Form Length in Defined Unit ESC ( C 1Bh 28h 43h 27d 40d 67d Select Skip-Over-Perforation ESC N n 1Bh 4Eh 27d 78d

Cancel Skip-Over-Perforation ESC O 1Bh 4Fh 27d 79d

Vertical Tab VT 0Bh 11d Set Vertical Tab Positions ESC B 1Bh 42h 27d 66d

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Name Code (Symbol) Code (Hex.) Code(Dec.)

Select a VFU Channel ESC / 1Bh 2Fh 27d 47d Select VFU Positions ESC b 1Bh 62h 27d 98d Set right Margin ESC Q 1Bh 51h 27d 81d Set Left Margin ESC l 1Bh 6Ch 27d 108d Horizontal Tab HT 09h 9

Set Horizontal Tab Positions ESC D 1Bh 44h 27d 68d Set Character Space ESC SP 1Bh 20h 27d 32d Set Absolute Horizontal Tab ESC $ 1Bh 24h 27d 36d Set Relative Dot Position ESC \ 1Bh 5Ch 27d 92d Define Unit ESC ( U 1Bh 28h 55h 27d 40d 85d Set Absolute Vertical Print Position ESC ( V 1Bh 28h 56h 27d 40d 86d Set Relative Vertical Print Position ESC ( v 1Bh 28h 76h 27d 40d 118d Set Form Format ESC ( c 1Bh 28h 63h 27d 40d 99d Set Horizontal Motion Index (HM) ESC c 1Bh 63h 27d 99d

Print Mode

Select Print Quality ESC x 1Bh 78h 27d 120d Select ELITE Width Mode (12CPI) ESC M 1Bh 4Dh 27d 77d Select PICA Width Mode (10CPI) ESC P 1Bh 50h 27d 80d Select 15CPI Mode ESC g 1Bh 67h 27d 103d Select/Cancel Proportional Mode ESC p 1Bh 70h 27d 112d Select Double Width Mode (one line) SO 0Eh 14d Cancel Double Width Mode (one line) DC4 14h 20d Select/Cancel Double Width Mode ESC W 1Bh 57h 27d 87d Select Compressed Mode SI 0Fh 15d Cancel Compressed Mode DC2 12h 18d Select Emphasized Mode ESC E 1Bh 45h 27d 69d Cancel Emphasized Mode ESC F 1Bh 46h 27d 70d Select Double Strike Mode ESC G 1Bh 47h 27d 71d Cancel Double Strike Mode ESC H 1Bh 48h 27d 72d Select Italic Mode ESC 4 1Bh 34h 27d 52d Cancel Italic Mode ESC 5 1Bh 35h 27d 53d Select/Cancel Underline Mode ESC - n 1Bh 2Dh 27d 45d Select Superscript/Subscript Mode ESC S n 1Bh 53h 27d 83d Cancel Superscript/Subscript Mode ESC T 1Bh 54h 27d 84d Select Print Mode ESC ! n 1Bh 21h 27d 33d Select/Cancel Double Height Mode ESC w n 1Bh 77h 27d 119d Select/Cancel Quiet Print Mode ESC s n 1Bh 73h 27d 115d Select Justification Mode ESC a n 1Bh 61h 27d 97d Select Character Style ESC q n 1Bh 71h 27d 113d Define and Apply a Style of Scoring ESC ( - 1Bh 28h 2Dh 27d 40d 45d Print Data as Characters ESC ( ^ 1Bh 28h 5Eh 27d 40d 94d

Character Set

Select International Character Set ESC R 1Bh 52h 27d 82d Select Font Style ESC k 1Bh 6Bh 27d 107d

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Name Code (Symbol) Code (Hex.) Code(Dec.)

Select Character Table ESC t n 1Bh 74h 27d 116d Enable Character Set 2 ESC 6 1Bh 36h 27d 54d Cancel command ESC 6 ESC 7 1Bh 37h 27d 55d Assign Character Table ESC ( t 1Bh 28h 74h 27d 40d 116d

Download Character

Select/Deselect User-Defined Set ESC % n 1Bh 25h 27d 37d

Define Downloaded Characters ESC & 1Bh 26h 27d 38d

Copy ROM Characters Set into RAM ESC: 1Bh 3Ah 27d 58d

Bit-Image

Select Single-Density Graphics Mode ESC K 1Bh 4Bh 27d 75d Select Double-Density Graphics Mode ESC L 1Bh 4Ch 27d 76d Select High-speed, Double-Density ESC Y 1Bh 59h 27d 89d Select Quadruple-Density ESC Z 1B

5Ah 27d 90d

Graphics Mode

Select Graphics Mode ESC * 1Bh 2Ah 27d 42d Reassign Graphics Mode ESC ? 1Bh 3Fh 27d 63d Select Graphics Mode ESC ( G 1Bh 28h 47h 27d 40d 71d Print Raster Graphics ESC . 1Bh 2Eh 27d 46d

Input Data Control

Cancel Line CAN 18h 24d Delete Character DEL 7Fh 127d Select Printer DC1 11h 17d Deselect Printer DC3 13h 19d Cancel MSB Control Sequence ESC # 1Bh 23h 27d 35d Set MSB to 1 ESC > 1Bh 3Eh 27d 62d Reset MSB to 0 ESC = 1Bh 3Dh 27d 61d

Miscellaneous

Null NUL 00h 0

Beeper BEL 07h 7

Backspace BS 08h 8

Initialize Printer ESC @ 1Bh 40h 27d 64d Select Unidirectional Mode (online) ESC < 1Bh 3Ch 27d 60d Select Print Direction ESC U n 1Bh 55h 27d 85d

Jolimark DP320 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual