John Lewis JLWM1407, JLWM1417 User Manual

JLWM1407

User Manual

Washing Machine

Contents

Safety information 4

Children and vulnerable people safety 4
General Safety 4

Safety instructions 6

Installation 6
Electrical connection 6
Water connection 6
Use 6
Service 7
Disposal 7

Installation 8

Unpacking 8
Information for installation 9

Product description 12

Appliance overview 12

Control panel 13

Special features 13
Control panel description 13
Display 14

Dial and buttons 15

Introduction 15
On/Off 15
Temp

15

Spin

15
Prewash 15
Permanent Extra rinse 16
Permanent Extra soft 16
Delay start

16
Reduce time 16
Start/Pause 17

Programmes 18

Programme Chart 18

Settings 22

Acoustic signals 22
Child Lock 22

Before first use 23
Daily use 24

Activating the appliance 24
Loading the laundry 24
Filling the detergent and additives 24
Check the position of the detergent flap 25
Setting a programme 25
Starting a programme 25
Starting a programme with the delay start 26
The SensiCare System load detection 26
Interrupting a programme and changing the

options 26
Cancelling a running programme 26
Opening the door - Adding garments 27
End of the programme 27
Draining water out after end of cycle 27
Stand-by option 27

Hints and tips 29

The laundry load 29
Stubborn stains 29
Detergents and other treatments 29
Ecological hints 29
Water hardness 30

Care and cleaning 31

External cleaning 31
Descaling 31
Maintenance wash 31
Door seal 31
Cleaning the drum 31
Cleaning the detergent dispenser 32
Cleaning the drain pump 32
Cleaning the inlet hose and the valve filter 34
Emergency drain 35
Frost precautions 35

Troubleshooting 36

Introduction 36
Possible failures 37

Consumption values 39

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2

Technical Data 40 Repairs - after sales service 41

Safety information

Before the installation and use of the appliance, carefully read the
supplied instructions. The manufacturer is not responsible for any
injuries or damages that are the result of incorrect installation or
usage. Always keep the instructions in a safe and accessible location
for future reference.

Children and vulnerable people safety

• This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning the use of the appliance in a
safe way and understand the hazards involved.

• Do not let children play with the appliance.

• Children aged 3 years and under must be kept away from this

appliance when it is in operation at all times.

• Keep all packaging away from children and dispose of it

appropriately.

• Keep detergents away from children.

• Keep children and pets away from the appliance when the door is

open.

• If the appliance has a child safety device, this should be activated.

• Children shall not carry out cleaning and user maintenance of the

appliance without supervision.

General Safety

• Do not change the specification of this appliance.

• Do not exceed the maximum load of 7 kg (refer to the

"Programme chart" chapter).

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4

• The operating water pressure at the water entry point from the

outlet connection must be between 0.5 bar (0.05 MPa) and 8 bar
(0.8 MPa).

• The ventilation opening in the base (if applicable) must not be

covered by a carpet, mat, or any floor covering.

• The appliance must be connected to the water mains using the new

supplied hose sets, or other new hose sets supplied by the
Authorised Service Centre.

• Old hose sets must not be reused.

• If the mains power supply cable is damaged, it must be replaced by

the manufacturer, its Authorised Service Centre or similarly
qualified persons to avoid an electrical hazard.

• Before any maintenance operation, deactivate the appliance and

disconnect the mains plug from the socket.

• Do not use high pressure water sprays and/or steam to clean the

appliance.

• Clean the appliance with a moist cloth. Use only neutral detergents.

Do not use abrasive products, abrasive cleaning pads, solvents or
metal objects.

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5

Safety instructions

Installation

• Remove all the packaging and the transit bolts.

• Keep the transit bolts in a safe place. If the

appliance is to be moved in future they must be
reattached to lock the drum to prevent internal
damage.

• Always take care when moving the appliance as

it is heavy. Always use safety gloves and
enclosed footwear.

• Do not install or use a damaged appliance.

• Follow the installation instruction supplied with

the appliance.

• Do not install or use the appliance where the

temperature can be less than 0°C or where it is
exposed to the weather.

• The floor area where the appliance is to be

installed must be flat, stable, heat resistant and
clean.

• Make sure that there is air circulation between

the appliance and the floor.

• Do not install the appliance directly over the

floor drain.

• Adjust the feet to have the necessary space

between the appliance and the flooring.

• Do not install the appliance where the appliance

door cannot be fully opened.

• Do not put a container to collect possible

water leakage under the appliance. Contact the
Authorised Service Centre to ensure which
accessories can be used.

Electrical connection

• The appliance must be earthed.

• Always use a correctly installed shockproof

socket.

• Make sure that the parameters on the rating

plate are compatible with the electrical ratings
of the mains power supply.

• Do not use multi-plug adapters and extension

cables.

• Make sure not to cause damage to the mains
plug and to the mains cable. Should the mains
cable need to be replaced, this must be carried
out by our Authorised Service Centre.

• Connect the mains plug to the mains socket
only at the end of the installation. Make sure
that there is access to the mains plug after the
installation.

• Do not touch the mains cable or the mains plug
with wet hands.

• Do not pull the mains cable to disconnect the
appliance. Always pull the mains plug.

• This appliance complies with the E.E.C.
Directives.

Water connection

• Do not cause damage to the water hoses.

• Before connection to new pipes, pipes not used
for a long time, where repair work has been
carried out or new devices fitted (water
meters, etc.), let the water flow until it is clean
and clear.

• Ensure that there are no visible water leaks
during and after the first use of the appliance.

• Do not use an extension hose if the inlet hose is
too short. Contact the service centre for the
replacement of the inlet hose.

• You can extend the drain hose to maximum
400 cm. Contact the service centre for the
other drain hose and the extension.

Use

Warning! Risk of injury,
electrical shock, fire, burns or
damage to the appliance.

• This appliance is for household use only.

• Follow the safety instructions on the detergent
packaging.

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6

• Do not put flammable products or items that
are wet with flammable products in, near or on
the appliance.

• Make sure that all metal objects are removed
from the laundry.

• Do not wash fabrics which are heavily soiled
with oil, grease or other greasy substances. It
can damage rubber parts of the washing
machine. Prewash such fabrics by hand before
loading them into the washing machine.

• Do not touch the glass door while a
programme is in operation. The glass can get
hot.

Service

• To repair the appliance contact an Authorised
Service Centre.

• Use original spare parts only.

Disposal

Warning! Risk of injury or
suffocation.

• Disconnect the appliance from the mains
electrical and water supplies.

• Cut off the mains electrical cable close to the
appliance and dispose of it.

• Remove the door catch to prevent children or
pets from becoming trapped in the drum.

• Dispose of the appliance in accordance with
local requirements for the disposal of Waste
Electrical and Electronic Equipment (WEEE).

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7

Installation

Warning! Refer to Safety
chapters.

Unpacking

1.

Remove the external film. If necessary, use a
cutter.

2.

Remove the cardboard top and the
polystyrene packaging materials.

3.
Open the door. Remove all the items from the
drum.

4.
Put the front polystyrene packaging element on
the floor under the appliance.

5. Carefully put down the appliance onto its rear
side.

6.

1

2

Remove the polystyrene protection from the
bottom.

7. Put the appliance back into an upright position.

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8

8.
Remove the power supply cable and the drain
hose from the hose holders.

It is possible to see water flowing from the drain
hose. This is because the washing machine has
been tested at the factory.

9.
Remove the three transit bolts and pull out the
plastic spacers.

10.
Put the plastic caps, that you find in the user
manual bag, in the holes.

We recommend that you
keep the packaging and the
transit bolts for any transport
of the appliance.

Information for installation

1. Positioning and levelling

Correctly adjusting the appliance so that it is
level prevents vibration, noise and movement of
the appliance when in operation.

1. Install the appliance on a flat hard floor. The
appliance must be levelled and stable. Make sure
that the appliance does not touch the wall or
other units and there is air circulation below the
appliance.

2. Loosen or tighten the feet to adjust the level.
All feet must rest firmly on the floor.

x4

Warning! Do not put
cardboard, wood or
equivalent materials below
the appliance feet to adjust
the level.

2. The inlet hose

Caution! Make sure there is
no damage to hoses and there
are no leaks from the
couplings. Do not use an
extension hose if the inlet
hose is too short. Contact the
service centre for a
replacement inlet hose.

Washing Machine User Manual 9

1. Connect the water inlet hose to the back of

the appliance.

20O20

O

45O45

O

2. Position it toward left or right depending on

the positon of the water tap. Make sure that the
inlet hose is not in vertical position.

3. If necessary, loosen the ring nut to set it in the

correct position.

4. Connect the water inlet hose to the cold

water tap with 3/4'' thread.

3. Water drainage

The drain hose should stay at a height of not less
than 60 cm and not more than 100 cm.

You can extend the drain hose to
maximum 400 cm. Contact the
authorized service centre for the
other drain hose and the extension.

It is possible to connect the drain hose in
different ways:

1. Make a U shape with the drain hose and put it

around the plastic hose guide.

2. On the edge of a sink - Fasten the guide to
the water tap or to the wall.

Make sure that the plastic guide
cannot move when the appliance
drains and the drain hose end is not
immersed in the water. There may
be a return of dirty water into the
appliance.

3. If the end of the drain hose looks like this (see
the picture), you can push it directly into the
stand pipe.

4. To a stand pipe with vent-hole - Insert
the drain hose directly into a drain pipe. Refer to

Washing Machine User Manual

10

the illustration.

The end of the drain hose must
always be ventilated , i.e. the inner
diameter of the drain pipe (min. 38
mm - min. 1.5") must be larger than
the external diameter of the drain
hose.

5.Without the plastic hose guide, to a

sink spigot- Put the drain hose in the spigot
and tighten it with a clamp. Refer to the
illustration.

Make
sure that the drain hose makes a loop to
prevent particles going into the appliance from
the sink.

6. Position the hose directly to a built-in
drain pipe in the room wall and tighten it
with a clamp.

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11

Product description

Appliance overview

1 2 3

9

5

6

7

4

10

8

11 12

1. Worktop

2. Detergent dispenser

3. Control panel

4. Door handle

5. Rating plate

6. Drain pump filter

7. Feet for levelling the appliance

8. Drain hose

9. Inlet hose connection

10. Mains cable

11. Transit bolts

12. Hose support

Washing Machine User Manual12

Control panel

Special features

Your new washing machine meets all modern
requirements for an effective treatment of
laundry with low water, energy and detergent
consumption and respectful of fabric care.

• The SensiCare System adjusts automatically
the programme duration to the laundry in the
drum to achieve perfect washing results in the
minimum possible time.

Control panel description

3s

Reduce

time

Delay start

Start/
Pause

P

r

e

wa

s

h

E

xtra

rins

e

E

x

t

r

a

s

o

f

t

Temp

Spin

Cold

Rinse
hold

No spin

Night

90

°

60

°

800

1200

1400

40

°

30

°

20

°

CottonDenim

Outdoor

Sports heavy

Wool

Silk

Duvet

White cottons

Cotton eco

Synthetics

Delicates

14 min wash

Rinse

Spin/Drain

On/Off

2 3 4 5

11 10 7

1

6

89

1. Programme dial

2. Display

3. Delay start touch button

4. Reduce time touch button

5. Start/Pause touch button

6. Extra soft touch button

7. Extra rinse touch button

8. Prewash touch button

9. Spin reduction options touch button

• No spin option

• Rinse hold option

• Night option

10. Temp touch button

11. On/Off push button

Washing Machine User Manual 13

Display

A B C D

E

FG

A

Door locked indicator.

B

Delay start indicator.

C

The digital indicator can show:

• Programme duration (e. g. ).

• Delay time (e. g. ).

• Cycle end ( ).

• Warning code (e.g. ).

D

Time Manager bars level indicator.

E

Drum clean indicator.

F

Child safety lock indicator.

G

Add garments indicator. Illuminates at the beginning of the Wash phase,
while the user can still pause the appliance and add more laundry.

Washing Machine User Manual14

Dial and buttons

Introduction

The options/functions are not
available with all washing
programmes. Check the
compatibility between options/
functions and washing programmes
in the "Programme Chart". An
option/function can exclude
another one, in this case the
appliance doesn't allow you to set
incompatible options/functions.

On/Off

Press this button for a few seconds to activate
or deactivate the appliance. Two different tunes
sound while switching the appliance on or off.

As the Stand-by function automatically
deactivates the appliance after several minutes
to reduce the energy consumption, you may
need to activate the appliance again.

For more details, refer to Stand-by paragraph in
Daily Use chapter.

Temp

When you select a washing programme, the
appliance automatically proposes a default
temperature.

The indicator Cold = cold water.

The indicator of the set temperature comes on.

Spin

When you set a programme, the appliance
automatically sets the maximum spin speed
allowed except programme Denim.

Additional spin options:

• No spin. The related indicator comes on.
Set this option to deactivate all spin phases. The
appliance performs only the draining phase of
the selected washing programme. Set this
option for very delicate fabrics. The rinse phase
uses more water for some washing
programmes

• Rinse hold. The related indicator comes on.
The final spin is not performed. The water of
the last rinse is not drained out to prevent the
fabrics from creasing. The washing programme
ends with water in the drum.
The door stays locked and the drum turns
regularly to reduce creasing. You must drain the
water to unlock the door.
If you touch the Start/Pause button, the
appliance performs the spinning phase and
drains the water.

• Night. The related indicator comes on.
The intermediate and the final spinning phases
are suppressed and the programme ends with
water in the drum. This helps to reduce
creasing. The door stays locked. The drum
turns regularly to reduce creasing. You must
drain the water to unlock the door.
As the programme is very quiet, it is suitable for
use at night time when cheaper electricity tariffs
are available. In some programmes the rinses
are performed with more water.
If you touch the Start/Pause button, the
appliance performs only the draining phase.

The appliance empties the water
out automatically after
approximately 18 hours.

Prewash

With this option you can add a prewash phase
to a washing programme.

The relevant indicator illuminates.

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15

• Use this option to add a pre-wash phase at 30
°C before the washing phase.
This option is recommended for heavily soiled
laundry, especially if containing sand, dust, mud
and other solid particles.

These options can increase the
programme duration.

Permanent Extra rinse

With this option you can add a few rinses
according to the selected washing programme.

Use this option for people with allergies to
detergent residues.

This option increases the
programme duration.

The corresponding indicator above the touch
button illuminates.

Permanent Extra soft

Set this option to optimise the fabric softener
distribution and improve fabric softness.

Recommended when you use the fabric
softener.

This option increases the
programme duration.

Delay start

With this option you can delay the start of a
programme to a more convenient time.

Touch the button repeatedly to set the required
delay. The time increases in steps of 1 hour up
to 20 hours.

After touching the Start/Pause button, the
display shows the indicator

and the selected
delay time and the appliance begins the
countdown and the door is locked.

Reduce time

With this option you can reduce the programme
duration depending on the load size and the
degree of soiling.

When you set a washing programme, the display
shows the default duration and

dashes.

Touch Reduce time button to reduce the
programme duration according to your needs.
The display shows the new programme duration
and a number of dashes will decrease
accordingly:

suitable for a full load of normally soiled

garments.

a quick cycle for a full load of lightly soiled

garments.

very quick cycle for a smaller lightly soiled

load (max. half load recommended).

the shortest cycle to freshen up a small

amount of laundry.

The Time Manager is available only with the
programmes in the table.

indicator

Cotton

Cotton eco

Synthetics

1)

■

■

■

■ ■ ■

■

■

■

■ ■ ■

■ ■ ■

1) Defaullt duration for all programmes.

Washing Machine User Manual16

Start/Pause

Touch the Start/Pause button to start, pause
the appliance or interrupt a running programme.

Washing Machine User Manual 17

Programmes

Programme Chart

Programme
Default temper­ature
Temperature
range

Maximum
spin speed
Spin speed
range
[rpm ]

Maxi­mum

load

Programme description

(Type of load and soil level)

Cotton
40 °C
90 °C - Cold

1400 rpm
(1400- 800)

7 kg

White cotton and coloured cotton. Normal soil and
light soil.

Cotton eco

1)

40 °C
60 °C - 40 °C

1400 rpm
(1400- 800)

7 kg

White cotton and fast-coloured cotton. Normal soil.
The energy consumption decreases and the time of the
washing programme is extended.

Synthetics
40 °C
60 °C - Cold

1200 rpm
(1200 - 800)

3 kg

Synthetic items or mixed fabric items. Normal soil.

Delicates
40 °C
40 °C - Cold

1200 rpm
(1200- 800)

3 kg

Delicate fabrics such as acrylics, viscose and mixed
fabrics requiring gentler washing. Normal soil.

14 min wash
30 °C

800 rpm
(800- 800)

2 kg

Synthetic and mixed fabric items. Light soil and items to
freshen up.

Rinse 1400 rpm

(1400- 800)

1 kg

All fabrics, except woollens and very delicate fab­rics. Programme for rinsing and spinning the laundry. The

default spin speed is the one used for cotton programmes.
Reduce the spin speed accordingly to the type of laundry. If
necessary, set the Extra rinse option to add rinses. With a
low spin speed, the appliance performs delicate rinses and a
short spin.

Spin/Drain 1400 rpm

(1400 -800)

7 kg

To spin the laundry and to drain the water in the drum. All

fabrics, except woollens and delicate fabrics.

Washing Machine User Manual18

Programme
Default temper­ature
Temperature
range

Maximum
spin speed
Spin speed
range
[rpm ]

Maxi­mum

load

Programme description

(Type of load and soil level)

White cottons
60 °C

1400 rpm
(1400 - 800)

7 kg

White cotton items. This programme removes micro-or­ganisms thanks to a washing phase with the temperature
maintained above 60°C for several minutes. This helps to re­duce germs, bacteria, micro-organism and particles. An addi­tional rinsing phase ensures thorough removal of detergent
residues and pollens/allergens. In this way the wash is more
effective.

Duvet
40 °C
60 °C - Cold

800 rpm
(800 - 800)

3 kg

Single synthetic blanket, padded clothes, duvets,
down jackets and similar items.

Silk
30 °C

800 rpm
(800 - 800)

1 kg

Special programme for silk and mixed synthetic items.

Wool
40 °C
40 °C - Cold

1200 rpm
(1200- 800)

2 kg

Machine washable wool, hand washable wool and

other fabrics with «hand washing» care symbol2).

Sports heavy
30 °C
40 °C - Cold

1200 rpm
(1200 - 800)

3 kg

Mixed fabric sportswear. Light soil items or items to re­fresh.

Washing Machine User Manual 19

Programme
Default temper­ature
Temperature
range

Maximum
spin speed
Spin speed
range
[rpm ]

Maxi­mum

load

Programme description

(Type of load and soil level)

Outdoor
30 °C
40 °C - Cold

1200 rpm
(1200- 800)

2,5 kg

3)

1 kg

4)

Do not use fabric softener and make
sure that there is no softener residue in
the detergent dispenser.

Synthetic sport items. This programme is designed to
gently wash modern outdoor sportswear and is also suitable
for gym, cycling or jogging clothes or similar. The recommen­ded laundry load is 2,5 kg.

Waterproof, waterproof-breathable and water re­pellent fabrics. This programme can also be used as a wa-

ter repellency restoring cycle, specifically tailored for treating
clothes with a hydrophobic coating. To perform the water
repellency restoring cycle, proceed as follows:

• Pour the washing detergent in the compartment .

• Pour a special water repellency restorer for fabric into

the softener compartment of the drawer .

• Reduce the laundry load to 1 kg.

To further improve the water repellency
restoring action, dry the laundry in a
tumble dryer by setting the Outdoor
drying programme (if available and if the
garment care label permits tumble dry­ing).

Denim
30 °C
40 °C - Cold

1200 rpm
(1200 - 800)

3 kg

Special programme for Denim clothing with deli­cate washing phase to minimize colour fading and
marks. For better care a reduced load size is recommen-

ded.

1) Standard programmes for the Energy Label consumption values. According to regulation 1061/2010, these pro­grammes are respectively the «Standard 60°C cotton programme» and the «Standard 40°C cotton programme». They are the
most efficient programmes in terms of combined energy and water consumption for washing normally soiled cotton laundry.

The water temperature of the washing phase may differ from the temperature declared for the selected pro­gramme.

2) During this cycle the drum rotates slowly to ensure a gentle wash. It can seem that the drum doesn't rotate or doesn't rotate
properly, but this is normal for this programme.

3) Washing programme.

4) Washing programme and waterproofing phase.

Washing Machine User Manual20

Programme options compatibility

Programme

Spin

No spin

Rinse hold

Night

Prewash

Extra rinse

Extra soft

Delay start

Reduce time

Cotton ■ ■ ■ ■ ■ ■ ■ ■ ■

Cotton eco

■ ■ ■ ■ ■ ■ ■ ■

Synthetics ■ ■ ■ ■ ■ ■ ■ ■ ■

Delicates ■ ■ ■ ■ ■ ■ ■ ■

14 min wash ■ ■ ■

Rinse ■ ■ ■ ■ ■

Spin/Drain ■ ■ ■

White cottons

■ ■ ■ ■ ■ ■ ■

Duvet ■ ■ ■

Silk

■ ■

Wool ■ ■ ■ ■

Sports heavy ■ ■ ■ ■ ■ ■

Outdoor

■ ■ ■ ■ ■

Denim ■ ■ ■ ■ ■ ■ ■

Washing Machine User Manual 21

Settings

Acoustic signals

This appliance has different acoustic signals, that
operate when:

• You activate the appliance (special short tune).

• You deactivate the appliance (special short

tune).

• You touch the buttons (click sound).

• You make an invalid selection (3 short sounds).

• The programme is completed (sequence of

sounds for about 2 minutes).

• The appliance has a malfunction (sequence of

short sounds for about 5 minutes).

To deactivate/activate the acoustic signals
when the programme is completed, touch the
Temp and the Spin buttons simultaneously for
about 2 seconds. The display shows On/Off

If you deactivate the acoustic
signals, they continue to operate
when the appliance has a
malfunction.

Child Lock

With this option you can prevent children from
playing with the control panel.

• To activate/deactivate this option, hold

down the Extra soft button until

comes

on/goes off on the display.

The appliance will default to this option after
you switch it off.

The Child Lock function is not
available for 8 seconds after
switching on the appliance.

Washing Machine User Manual22

Before first use

1. Make sure that the electrical power is available

and the water tap is open.

2. Pour a small quantity of detergent into the

compartment marked by .

3. Set and start a programme for cotton at the

highest temperature without any laundry in the
drum.

This removes all possible dirt from the drum and
the tub.

Washing Machine User Manual 23

Daily use

Warning! Refer to Safety
chapters.

Activating the appliance

1. Connect the mains plug to the mains socket.

2. Open the water tap.

3. Press the On/Off button for a few seconds to

activate the appliance.

A short tune sounds.

The display shows the cycle duration.

Loading the laundry

1. Open the appliance door.

2. Shake the items before you put them in the

appliance.

3. Put the laundry in the drum, one item at a

time.

Do not put too much laundry in the drum.

4. Close the door firmly.

Caution! Make sure that no
laundry gets caught between
the seal and the door to avoid
risk of water leakage and
damage to the laundry.

Washing heavily oiled, greasy stains
could cause damage to rubber
parts of the washing machine.

Filling the detergent and additives

Compartment for prewash phase, soak
programme or stain remover.

Compartment for washing phase.

Compartment for liquid additives (fabric
conditioner, starch).

Maximum level for quantity of liquid addi­tives.

Flap for powder or liquid detergent.

Washing Machine User Manual24

Always follow the instructions that you find on the packaging of the detergent products,
but we recommend that you do not exceed the maximum indicated level (

). This

quantity will however guarantee the best washing results.

After a washing cycle, if necessary, remove any detergent residue from the detergent
dispenser.

Check the position of the
detergent flap

1. Pull out the detergent dispenser until it stops.

2. Press the lever down to remove the dispenser.

3. To use powder detergent, turn the flap up.

4. To use liquid detergent, turn the flap down.

With the flap in the position DOWN:

• Do not use gelatinous or thick liquid
detergents.

• Do not exceed to liquid detergent dose
indicated on the flap.

• Do not set the prewash phase.

• Do not set the delay start function.

5. Measure out the detergent and the fabric
conditioner.

6. Carefully close the detergent dispenser.

Make sure that the flap does not cause a
blockage when you close the drawer.

Setting a programme

1. Turn the programme dial to select the desired
washing programme.

The indicator of the Start/Pause button flashes.
The display shows an indicative programme
duration.

2. To change the temperature and/or the spin
speed, touch the related buttons.

3. If desired, set one or more options by touching
the related buttons. The related indicators
illuminate on the display and the given
information changes accordingly.

If a selection is not possible an
acoustic signal sounds.

Starting a programme

Touch the Start/Pause button to start the
programme.

The related indicator stops flashing and stays on.
The programme starts, the door is locked. The

display shows the indicator .

Washing Machine User Manual

25

The drain pump can operate
shortly before the appliance fills
water.

Starting a programme with
the delay start

1. Touch the Delay start button repeatedly until
the display shows the desired delay time. On the

display the indicator shows

.

2. Touch the Start/Pause button. The appliance
door locks and starts the countdown of the

delay start. The display shows the indicator .
When the countdown is completed, the
programme starts automatically.

Cancelling the delay start after the
countdown has started

To cancel the delay start:

1. Touch the Start/Pause button to pause the
appliance. The related indicator flashes.

2. Touch the Delay start button repeatedly until

the display shows and the indicator goes
off.

3. Touch the Start/Pause button again to start
the programme immediately.

Changing the delay start after the
countdown has started

To change the delay start:

1. Touch the Start/Pause button to pause the
appliance. The related indicator flashes.

2. Touch the Delay start button repeatedly until
the display shows the desired delay time.

3. Touch the Start/Pause button again to start
the new countdown.

The SensiCare System load
detection

After touching the Start/Pause button:

1. The SensiCare System starts estimating the
weight of the load to calculate the real
programme duration. During this phase the

Reduce time bars placed below the time
digits play a simple animation.

2. After about 15-20 minutes the Reduce time
bars disappear and new cycle duration is
displayed.
The appliance automatically adjusts the
programme duration to the load to achieve
perfect washing results in the minimum
possible time.

Interrupting a programme and
changing the options

When the programme is running, you can
change only some options:

1. Touch the button Start/Pause.

The related indicator flashes.

2. Change the options. The given information in
the display changes accordingly.

3. Touch the button Start/Pause again.

The washing programme continues.

Cancelling a running
programme

1. Press the button On/Off to cancel the
programme and to deactivate the appliance.

2. Press the button On/Off again to activate the
appliance.

If the SensiCare System has
completed and the water filling has
already started, the new
programme starts without

repeating the SensiCare
System. The water and the

detergent are not drained out in
order to avoid waste.

There is also an alternative way of cancelling:

1. Rotate the selector knob to the "Reset"

position .

2. Wait for 1 second. The display shows

.

Now, you can set a new washing programme.

Washing Machine User Manual

26

Opening the door - Adding
garments

If the temperature and level of the
water in the drum are too high
and/or the drum is still rotating
you cannot open the door.

While a programme or the delay start operates,
the appliance door is locked.

1. Touch the button Start/Pause.

In the display the related door lock indicator
goes off.

2. Open the appliance door. If necessary, add or
remove the items.

3. Close the door and touch the Start/Pause
button.

The programme or the delay start continues.

End of the programme

When the programme has finished, the
appliance stops automatically. The acoustic
signals operate (if they are active). The display

shows

The indicator of the Start/Pause button goes
off.

The door unlocks and the indicator goes
off.

1. Press the On/Off button to deactivate the
appliance.

After five minutes from the end of the
programme, the energy saving function
automatically deactivates the appliance.

When you activate the appliance
again, the display shows the end of
the previous programme. Turn the
programme dial to set a new cycle.

2. Remove the laundry from the appliance.

3. Make sure that the drum is empty.

4. Keep the door and the detergent dispenser
slightly ajar to prevent mildew and odours.

5. Close the water tap.

Draining water out after end
of cycle

If you have chosen a programme or an option
that does not empty out the water of the last
rinse, the programme is completed, but:

• The time area shows

and the display

shows the door locked

.

• The drum still turns at regular intervals to
prevent creases in the laundry.

• The door stays locked.

• You must drain the water to open the door:

1. If necessary, touch the Spin button to decrease

the spin speed proposed by the appliance.

2. Press the Start/Pause button:

• If you have set Rinse hold the appliance
drains the water and spins.

• If you have set Night the appliance only
drains the water

The option indicator Rinse hold disappears.

3. When the programme is completed and the

door locked indicator goes off, you can
open the door.

4. Press the On/Off button for a few seconds to
deactivate the appliance.

Stand-by option

The Stand-by function automatically deactivates
the appliance to reduce the energy consumption
when:

• You do not use the appliance for 5 minutes .

Press the button On/Off to activate the
appliance again.

• After 5 minutes from the end of the washing

programme
Press the On/Off button to activate the
appliance again.
The display shows the end of the last set
programme.
Turn the programme dial to set a new cycle.

If the dial is rotated to the "Reset" position ,
the appliance automatically turns off in 30
seconds.

Washing Machine User Manual

27

If you set a programme or an
option that ends with water in the
drum, the Stand-by function
doesn't deactivate the appliance
to remind you to drain the water.

Washing Machine User Manual28

Hints and tips

Warning! Refer to Safety
chapters.

The laundry load

• Divide the laundry into: white, coloured,
synthetics, delicates and wool.

• Follow the washing instructions on the laundry
care labels.

• Do not wash white and coloured items
together.

• Some coloured items can discolour with the
first wash. We recommend that you wash them
separately for the first couple of times.

• Button up pillowcases, close zippers, hooks and
poppers. Tie up belts.

• Empty pockets and unfold.

• Turn multilayered fabrics, wool and items with
printed illustrations inside out.

• Pre-treat tough stains.

• Wash heavy soil stains with a special detergent.

• Be careful with curtains. Remove the hooks and
put the curtains in a washing bag or pillowcase.

• Do not wash laundry without hems or with
cuts. Use a washing bag to wash small and/or
delicate items (e.g. underwired bras, belts,
tights, etc. ).

• A very small load can cause balance problems
with the spin phase leading to excessive
vibration. If this occurs:

a. interrupt the programme and open the

door (refer to "Opening the door when a
programme or the delay start operates");

b. manually redistribute the load so that the

items are spaced evenly around the tub;

c. press the Start/Pause button. The spin

phase continues.

Stubborn stains

For some stains, water and detergent is not
sufficient.

We recommend that you pre-treat these stains
before you put the items in the appliance.

Special stain removers are available. Use the
special stain remover that is applicable to the
type of stain and fabric.

Detergents and other
treatments

• Only use detergents and other treatments
specially made for washing machines:

– powder detergents for all types of fabric,

excluding delicate. Prefer powder
detergents containing bleach for whites and
laundry sanitization

– liquid detergents, preferably for low

temperature wash programmes (60 °C
max) for all types of fabric, or special ones
for woollens only.

• Do not mix different types of detergents.

• To help the environment, do not use more than
the recommended quantity of detergent.

• Follow the instructions that you find on
packaging of the detergents or other treatments
without exceeding the indicated maximum level

( ).

• Use the recommended detergents for the type
and colour of the fabric, the programme
temperature and the level of soil.

Ecological hints

• Set a programme without the prewash phase to
wash laundry with normal soil.

• Always start a washing programme with the
maximum load of laundry allowed.

Washing Machine User Manual

29

• If you pre-treat the stains or use a stain
remover, set a programme with a low
temperature.

• To use the correct quantity of detergent, check
the water hardness of your domestic system.
Refer to "Water hardness".

Water hardness

If the water hardness in your area is high or
moderate, we recommend that you use a water
softener for washing machines. In areas where
the water hardness is soft it is not necessary to
use a water softener.

To find out the water hardness in your area,
contact your local water authority.

Use the correct quantity of water softener.
Follow the instructions that you find on the
packaging of the product.

Washing Machine User Manual

30

Care and cleaning

Warning! Refer to Safety
chapters.

External cleaning

Clean the appliance with mild soap and warm
water only. Fully dry all the surfaces.

Caution! Do not use alcohol,
solvents or chemical
products.

Caution! Do not clean the
metal surfaces with chlorine­based detergent.

Descaling

If the water hardness in your area is
high or moderate, we recommend
that you use a water descaling
product for washing machines.

Regularly examine the drum to check for
limescale.

Regular detergents already contain water
softening agents, but we recommend to run a
cycle with an empty drum and a descaling
product occasionally.

Always follow the instructions that
you find on the packaging of the
product.

Maintenance wash

The repeated and prolonged use of low
temperature programmes can cause detergent
deposits, fluff residues, bacterial growth inside

the drum and the tub. This could generate bad
odours and mildew. To eliminate these deposits
and clean the inner part of the appliance, run a
maintenance wash regularly (at least once a
month).

Refer to Cleaning the drum
chapter.

Door seal

Regularly examine the seal and remove all
objects from the inner part.

Cleaning the drum

Regularly examine the drum to prevent rust
forming.

Clean the drum with special products for
stainless steel.

Always follow the instructions that
you find on the packaging of the
product.

For a thorough clean:

• Remove all laundry from the drum.

• Select the Cotton programme with the
highest temperature

Washing Machine User Manual

31

Add a small quantity of powder detergent
into the empty drum, in order to rinse out
any left residues.

Occasionally, at the end of
a cycle the display may

show the icon This is a
recommendation to
perform the “drum
cleaning”.

Cleaning the detergent
dispenser

To prevent possible deposits of dried detergent
or clotted fabric softener and/or formation of
mould in the detergent dispenser drawer, once
in a while carry out the following cleaning
procedure:

1. Open the drawer. Press the catch downwards
as indicated in the picture and pull it out.

2

1

2. Remove the top part of the additive
compartment to aid cleaning and flush it out
under running warm water, to remove any
traces of accumulated detergent. After

cleaning, put the top part back into position.

3. Make sure that all detergent residue is
removed from the upper and lower part of the
recess. Use a small brush to clean the recess.

4. Insert the detergent drawer into the guide rails
and close it. Run the rinsing programme
without any clothes in the drum.

Cleaning the drain pump

Regularly check the drain pump filter and make sure that it is clean.

Clean the drain pump if:

• The appliance does not drain the water.

Washing Machine User Manual32

• The drum does not turn.

• The appliance makes an unusual noise because of the blockage of the drain pump.

• The display shows the alarm code

Warning!

• Disconnect the mains plug from the mains socket.

• Do not remove the filter while the appliance operates.

• Do not clean the pump if the water in the appliance is hot. Wait until the water cools
down .

• Repeat Step 3 several times by closing and opening the valve until the water stops flowing
out.

Always keep a rag nearby to dry up any water spillages when removing the filter.

Proceed as follows to clean the pump:

1.

1

2

2.

3.

4.

2

1

Washing Machine User Manual 33

5. 6.

7.

2

1

8.

2

1

1

Warning! Make sure that the impeller of the pump can rotate. If it does
not rotate, contact the Authorised Service Centre. Make sure also that you
tighten the filter correctly to prevent leakages.

Cleaning the inlet hose and the valve filter

3

1

2

Washing Machine User Manual34

45°

20°

Emergency drain

If the appliance cannot drain the water, carry
out the same procedure, described in 'Cleaning
the drain filter' paragraph. If necessary, clean the
pump.

Frost precautions

If the appliance is installed in an area where the
temperature can reach values around 0° C or
drop below, remove the remaining water from
the inlet hose and the drain pump.

1. Disconnect the mains plug from the mains
socket.

2. Close the water tap.

3. Put the two ends of the inlet hose in a
container and let the water flow out of the
hose.

4. Empty the drain pump. Refer to the emergency
drain procedure.

5. When the drain pump is empty, install the inlet
hose again.

Warning! Make sure that the
temperature is higher than 0
°C before you use the
appliance again.
The manufacturer is not
responsible for damages
caused by low temperatures.

Washing Machine User Manual 35

Troubleshooting

Warning! Refer to Safety
chapters.

Introduction

The appliance does not start or it stops during
operation.

First try to find a solution to the problem (refer
to the table). If the problem persists, contact the
Authorised Service Centre.

In case of major problems, the acoustic
signals operate, the display shows an
alarm code and the Start/Pause button
may flash continuously:

•

- The appliance does not fill with water
properly. Start the appliance again by pressing
Start/Pause button. After 5 seconds the door
will be unlocked.

•

- The appliance does not drain the
water.

• - The appliance door is open or not
closed correctly. Please check the door!

If the appliance is overloaded,
remove some items from the
drum and/or hold the door
shut while touching the Start/
Pause button until the indicator

stops flashing (see the

picture below).

• - The mains supply is unstable. Wait until
the mains supply is stable.

• - No communication between electronic
elements of the appliance. Switch it off and
switch on again. The programme was not
finished properly or the appliance stopped too
early. If the alarm code appears again, contact
the Authorised Service Centre.

Warning! Deactivate the
appliance before carrying out
any check.

Washing Machine User Manual36

Possible failures

Problem Possible solution

The programme does not start.

• Make sure that the mains plug is connected to the mains socket.

• Make sure that the appliance door is closed.

• Make sure that there is no damaged fuse in the fuse box.

• Make sure that the Start/Pause has been touched.

• If the delay start is set, cancel the setting or wait for the end of count­down.

• Deactivate the Child Lock function if it is on.

• Check the position of the knob on the selected programme.

The appliance does not fill with

water properly.

• Make sure that the water tap is open.

• Make sure that the pressure of the water supply is not too low. For this
information, contact your local water authority.

• Make sure that the water tap is not clogged.

• Make sure that the inlet hose has no kinks, damages or bends.

• Make sure that the connection of the water inlet hose is correct.

The appliance fills with water
and drains immediately

• Make sure that the drain hose is in the correct position. The hose may be
positioned too low. Refer to "Installation instruction".

The appliance does not drain
the water.

• Make sure that the sink spigot is not clogged.

• Make sure that the drain hose has no kinks or bends.

• Make sure that the drain filter is not clogged. Clean the filter, if necessary.
Refer to "Care and cleaning".

• Make sure that the connection of the drain hose is correct.

• Set the drain programme if you set a programme without drain phase.

• Set the drain programme if you set an option which ends with water in the
tub.

The spin phase does not oper­ate or the washing cycle lasts
longer than usual.

• Set the spin programme.

• Make sure that the drain filter is not clogged. Clean the filter, if necessary.
Refer to "Care and cleaning".

• Adjust manually the items in the tub and start the spin phase again. This
problem may be caused by balance problems.

There is water on the floor.

• Make sure that the couplings of the water hoses are tight and there is not
water leakages.

• Make sure that the water inlet hose and the drain hose have no damages.

• Make sure you use the correct detergent and the correct quantity of it.

Washing Machine User Manual 37

Problem Possible solution

You cannot open the appliance
door.

• Make sure that a washing programme that ends with water in tub, has
been selected.

• Make sure that the washing programme is finished.

• Set the drain or the spin programme if there is water in the drum.

• Make sure that the appliance receives electrical power.

• This problem may be caused by a failure of the appliance. Contact the Au­thorised Service Centre.

The appliance makes an unusu­al noise and vibrates.

• Make sure the levelling of the appliance is correct. Refer to "Installation in­struction".

• Make sure that the packaging and/or the transit bolts are removed. Refer
to "Installation instruction".

• Add more laundry in the drum. The load may be too small.

The programme duration in­creases or decreases during
programme execution.

• The SensiCare System is able to adjust the programme duration according
to the type and the laundry load size. Refer to "The SensiCare System load
detection" in "Daily Use" chapter.

The washing results are not
satisfactory.

• Increase the detergent quantity or use a different detergent.

• Use special products to remove the stubborn stains before you wash the
laundry.

• Make sure that you set the correct temperature.

• Decrease the laundry load.

Too much foam in the drum
during the washing cycle.

• Reduce the quantity of detergent.

After the washing cycle, there
are some detergent residues in
the dispenser drawer.

• Make sure that the flap is in the correct position (UP for powder deter­gent - DOWN for liquid detergent).

• Make sure you have used the detergent dispenser according the indica­tions given in this user manual.

After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues, contact
the Authorised Service Centre.

Washing Machine User Manual38

Consumption values

Stated values are obtained in laboratory conditions with relevant standards. Different
causes can change the data: the quantity and type of laundry and ambient tempera­ture. Water pressure, the supply voltage and the temperature of inlet water may also
affect the washing programme duration.

Technical specifications may be changed without prior notice to improve the quality of
product.

Programmes Load

(kg)

Energy
consump­tion (kWh)

Water con­sumption
(litre)

Approxi­mate pro­gramme
duration
(minutes)

Remaining
moisture

(%)

1)

Cotton 60°C 7 1,34 68 157 52

Cotton 40°C 7 0,78 61 157 52

Synthetics 40°C 3 0,60 56 103 35

Delicates 40°C 3 0,55 59 81 35

Wool 30°C 2 0,30 53 57 30

Standard cotton programmes

Standard 60°C cotton

7 0,92 45 250 52

Standard 60°C cotton

3,5 0,68 35 204 52

Standard 40°C cotton

3,5 0,53 36 189 52

1) At the end of spin phase.

Off Mode (W) Left On Mode (W)

0.30 0.30

The information given in the chart above is compliant with the EU Commission regulation 1015/2010 imple­menting directive 2009/125/EC

Washing Machine User Manual 39

Technical Data

Dimension Width/ Height/ Depth/ Total

depth

600 mm/ 850 mm/ 571 mm/ 600 mm

Electrical connection Voltage

Overall power
Fuse
Frequency

230-240 V
2200 W
13 A
50 Hz

Level of protection against ingress of solid particles and moisture
ensured by the protective cover, except where the low voltage
equipment has no protection against moisture

IPX4

Water supply pressure Minimum

Maximum

0,5 bar (0,05 MPa)
8 bar (0,8 MPa)

Water supply

1)

Cold water

Maximum Load Cotton 7 kg

Energy Efficiency Class A+++

Spin Speed Maximum 1400 rpm

1) Connect the water inlet hose to a water tap with a 3/4'' thread.

Washing Machine User Manual40

Repairs - after sales service

Your John Lewis appliance comes with a three
year guarantee. Your original receipt acts as
your guarantee. Please make sure you retain it.
The guarantee does not cover you against faults
caused by accidental damage or misuse. For
further details visit johnlewis.com/customer­services. If it is not working correctly refer to
the "Troubleshooting" chapter in this user
manual. If a fault occurs which you can not
resolve through following the advice and
information contained within this instruction
manual, the next step is to contact John Lewis
technical support on:

0330 1230106

They will give you details for your local service
engineer. Before calling out an engineer, please
ensure you have read the details under the
heading “Troubleshooting”.

When you contact your local service engineer
you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of fault

4. The purchase date as found on your receipt

5. The model and serial number of the appliance.
So that you always have these numbers at
hand, we recommend you to make a note of
them here:

• Mod.......................................

• P.N.C.....................................

• S.N.........................................

IMPORTANT: If you call out an engineer
to a fault listed under the heading
''Troubleshooting'', or to repair a fault
caused by incorrect use or installation, a
charge will be made even if the appliance
is under guarantee.

Spare parts

Always insist on genuine spare parts.

An authorised service engineer should service
this product, and only genuine spare parts
should be used. Under no circumstances should
you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons
may cause injury or serious malfunctioning.
Please contact John Lewis technical support on
0330 1230106 for assistance.

Shopping is easy with John Lewis Shops

John Lewis, Aberdeen 01224 625 000
John Lewis, Basingstoke 01256 406200
John Lewis, Bluewater 01322 624 123
John Lewis, Brent Cross 020 8202 6535
John Lewis, Birmingham 0345 604 9049
John Lewis, Cambridge 01223 361 292
John Lewis, Cardiff 02920 536 000
John Lewis, Cheadle 0161 491 4914
John Lewis, Chelmsford 0124 545 8400
John Lewis, Cribbs Causeway 0117 959 1100
John Lewis, Edinburgh 0131 556 9121
John Lewis, Exeter 01392 284150
John Lewis, Glasgow 0141 353 6677
John Lewis, High Wycombe 01494 462 666
John Lewis, Kingston 020 8547 3000
John Lewis, Leicester 0116 242 5777
John Lewis, Leeds 0113 3946299
John Lewis, Liverpool 0151 709 7070
John Lewis, Milton Keynes 01908 679 171
John Lewis, Newcastle upon Tyne 0191 232 5000
John Lewis, Norwich 01603 660 021
John Lewis, Nottingham 0115 941 8282
John Lewis, Oxford Street 020 7629 7711
John Lewis, Peterborough 01733 344 644
John Lewis, Reading 0118 957 5955
John Lewis, Sheffield 0114 276 8511
Peter Jones, Sloane Square 020 7730 3434
John Lewis, Solihull 0121 704 1121

Washing Machine User Manual 41

John Lewis, Southampton 02380 216 400
Knight & Lee, Southsea 02392 827 511
John Lewis, Stratford 020 8532 3500
John Lewis, The Trafford Centre 0161 491 4040
John Lewis, Watford 01923 244 266
John Lewis, Welwyn 01707 323 456

John Lewis at home

John Lewis, Ashford 01233 811 010
John Lewis, Chester 01244 393 880

John Lewis, Chichester 01243 813 030
John Lewis, Croydon 020 8662 4730
John Lewis, Horsham 01403 214 740
John Lewis, Ipswich 01473 275 850
John Lewis, Newbury 01635 263 980
John Lewis, Poole 01202 756 020
John Lewis, Swindon 01793 733 180
John Lewis, Tamworth 01827 300 580
John Lewis, Tunbridge Wells 01892 506 830
John Lewis, York 01904 557 950

Washing Machine User Manual42

ENVIRONMENTAL CONCERNS

Recycle materials with the symbol . Put the
packaging in relevant containers to recycle it.
Help protect the environment and human health
by recycling waste of electrical and electronic
appliances. Do not dispose of appliances

marked with the symbol with the household
waste. Return the product to your local
recycling facility or contact your municipal office.

Washing Machine User Manual 43

*

192945970-A-232017 ( Subject to change without notice. )