JLWM 1413
User Manual
Washing Machine
Contents
Safety information 4
Children and vulnerable people safety 4
General Safety 4
Safety instructions 6
Installation 6
Electrical Connection 6
Water connection 6
Use 6
Disposal 7
Product description 8
Appliance overview 8
Accessories 8
Installation on suspended flooring 8
Fixing plate kit (4055171146) 9
Control panel 10
Control panel description 10
Display 10
Programmes 12
Programme Chart 12
Consumption values 15
Settings 17
Acoustic signals 17
Child Lock 17
Permanent Extra Rinse 17
Options 18
Programme knob 18
Start/Pause 18
Delay start 18
Quick 18
Extra rinse 18
Intensive 18
Spin 18
Temperature 19
Daily Use 20
Before first use 20
Activating the appliance 20
Loading the laundry 20
Filling the detergent and additives 20
Check the position of the flap 21
Setting a programme 21
Starting a programme without the delay start
22
Behaviour of the appliance 22
Starting a programme with the delay start 22
Cancelling the delay start 22
Interrupting a programme and changing a
function 22
Cancelling a programme 22
Opening the door 22
End of cycle 23
Draining water out after end of cycle 23
AUTO Stand-by option 23
Hints and tips 24
The laundry load 24
Stubborn stains 24
Detergents and additives 24
Ecological hints 24
Water hardness 25
Care and cleaning 26
External cleaning 26
Descaling 26
Maintenance wash 26
Door seal 26
Cleaning the detergent dispenser 27
Cleaning the drain filter 27
Cleaning the inlet hose and the valve filter 29
Emergency drain 30
Frost precautions 30
Troubleshooting 31
Introduction 31
Possible failures 31
Emergency door opening 34
Technical Data 35
Repairs - after sales service 36
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2
Safety information
Before the installation and use of the appliance, carefully read the
supplied instructions. The manufacturer is not responsible if an
incorrect installation and use causes injuries and damages. Always
keep the instructions with the appliance for future reference.
Children and vulnerable people safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved.
• Do not let children play with the appliance.
• Keep all packaging away from children.
• Keep all detergents away from children.
• Keep children and pets away from the appliance door when it is
open.
• Cleaning and user maintenance shall not be made by children
without supervision.
General Safety
• Do not change the specification of this appliance.
• Obey the maximum load volume of 8 kg (refer to the “Programme
chart” chapter).
• The operating water pressure (minimum and maximum) must be
between 0,5 bar (0,05 MPa) and 8 bar (0,8 MPa).
• The ventilation openings in the base (if applicable) must not be
obstructed by a carpet.
• The appliance is to be connected to the water mains using the new
supplied hose-sets. Old hose sets must not be reused.
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4
• If the supply cord is damaged, it must be replaced by the
manufacturer, its Authorised Service Centre or similarly qualified
persons in order to avoid a hazard.
• Before maintenance, deactivate the appliance and disconnect the
mains plug from the mains socket.
• Do not use water spray and steam to clean the appliance.
• Clean the appliance with a moist soft cloth. Only use neutral
detergents. Do not use abrasive products, abrasive cleaning pads,
solvents or metal objects.
Washing Machine User Manual 5
Safety instructions
Installation
• Remove all the packaging and the transit bolts.
• Keep the transit bolts. When you move the
appliance again you must block the drum.
• Always be careful when you move the appliance
because it is heavy. Always wear safety gloves.
• Do not install or use a damaged appliance.
• Obey the installation instruction supplied with
the appliance.
• Do not install or use the appliance where the
temperature is less than 0 °C or where it is
exposed to the weather.
• Make sure that the floor where you install the
appliance is flat, stable, heat resistant and clean.
• Do not install the appliance where the appliance
door can not be fully opened.
• Make sure that there is air circulation between
the appliance and the floor.
• Adjust the feet to have the necessary space
between the appliance and the carpet.
• Do not install the appliance where the appliance
door can not be fully opened.
Electrical Connection
• The appliance must be earthed.
• Always use a correctly installed shockproof
socket.
• Make sure that the electrical information on the
rating plate agrees with the power supply. If
not, contact an electrician.
• Do not use multi-plug adapters and extension
cables.
• Make sure not to cause damage to the mains
plug and to the mains cable. Should the mains
cable need to be replaced, this must be carried
out by our Authorised Service Centre.
• Connect the mains plug to the mains socket
only at the end of the installation. Make sure
that there is access to the mains plug after the
installation.
• Do not touch the mains cable or the mains plug
with wet hands.
• Do not pull the mains cable to disconnect the
appliance. Always pull the mains plug.
• Only for UK and Ireland: The appliance has a 13
amp mains plug. If it is necessary to change the
fuse in the mains plug, use a 13 amp ASTA (BS
1362) fuse.
• This appliance complies with the E.E.C.
Directives.
Water connection
• Make sure not to cause damage to the water
hoses.
• Before you connect the appliance to new pipes
or pipes not used for a long time, let the water
flow until it is clean.
• The first time you use the appliance, make sure
that there is no leakage.
Use
Warning! Risk of injury,
electrical shock, fire, burns or
damage to the appliance.
• Use this appliance in a household only.
• Obey the safety instructions on the detergent
packaging.
• Do not put flammable products or items that
are wet with flammable products in, near or on
the appliance.
• Make sure that you remove all metal objects
from the laundry.
• Do not put a container to collect possible
water leakage under the appliance. Contact the
Authorised Service Centre to ensure which
accessories can be used.
• Do not touch the glass of the door while a
programme operates. The glass can be hot.
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6
Disposal
Warning! Risk of injury or
suffocation.
• Disconnect the appliance from the mains
supply.
• Cut off the mains cable and discard it.
• Remove the door catch to prevent children and
pets to get closed in the appliance.
Washing Machine User Manual 7
Product description
Appliance overview
1 2 3
5
6
7
4
1. Worktop
2. Detergent dispenser
3. Control panel
4. Door handle
5. Rating plate
6. Drain pump filter
7. Feet for the appliance level
Accessories
1 2
4 3
1. Spanner
To remove the transit bolts.
2. Plastic hose guide
To connect the drain hose on the edge of a sink.
3. Plastic caps
To close the holes on the rear side of the cabinet
after the removal of the transit bolts.
4. Anti-flood inlet hose
To prevent possible leakage.
Installation on suspended
flooring
Suspended wooden floors are particularly
susceptible to vibration.
To help prevent vibration we recommend you
place a waterproof wood panel, at least 15 mm
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8
thick under the appliance, secured to at least 2
floor beams with screws, the wood panel must
extend beyond the front feet.
If possible install the appliance in one of the
corners of the room, where the floor is more
stable.
Fixing plate kit (4055171146)
Available from your authorized dealer.
If you install the appliance on a plinth, secure the
appliance in the fixing plates.
Read carefully the instructions supplied with the
kit.
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9
Control panel
Control panel description
1 2 3
45678910
1. On/Off button
2. Programme knob
3. Display
4. Start/Pause button
5. Delay start button
6. Quick button
7. Extra rinse button
8. Intensive button
9. Spin button
10. Temperature button
Display
A B C D
Washing Machine User Manual10
A
Temperature area:
Temperature indicator
Cold water indicator.
B
Spin area:
Spin speed indicator
No Spin indicator
1)
Rinse Hold indicator
1) Only available for Spin/Drain programme.
C
Display indicators:
Washing phase
Rinses phase
Spin phase
Child safety lock
Door locked
You cannot open the appliance door when the symbol is on.
You can open the door only when the symbol goes off.
Delay start
D
Time area:
Programme duration
Delay start
Alarm codes
Message of error
Programme is completed
Washing Machine User Manual 11
Programmes
Programme Chart
Programme
Temperature
range
Maximum load
Maximum spin
speed
Programme description
(Type of load and soil level)
Washing programmes
Cottons
95°C - Cold
8 kg
1400 rpm
White cotton and coloured cotton. Normal soil and light
soil.
Cottons with Prewash
95°C - Cold
8 kg
1400 rpm
White cotton and coloured cotton. Heavy soil and normal
soil.
Quiet
95°C - Cold
8 kg
White and coloured cotton. Normal soil and light soil. The
programme eliminates all spinning phase to perform a silent cycle. The cycle stops with water in the tub.
Synthetics
60°C - Cold
3 kg
1200 rpm
Synthetic items or mixed fabric items. Normal soil.
Synthetics with Prewash
60°C - Cold
3 kg
1200 rpm
Synthetic items or mixed fabric items. Heavy soil and normal soil.
Easy iron
60°C - Cold
3 kg
1000 rpm
Synthetic items to be gentle washed. Normal and light
soil.
1)
Delicates
40°C - Cold
3 kg
1200 rpm
Delicate fabrics as acrylics, viscose, polyester items.
Normal soil.
Wool/Silk
40°C - Cold
2 kg
1200 rpm
Machine washable wool, hand washable wool and deli-
cate fabrics with «hand washing» care symbol.
2)
Spin/Drain
3)
8 kg
1400 rpm
To spin the laundry and to drain the water in the drum. All fab-
rics.
Rinse 8 kg
1400 rpm
To rinse and spin the laundry. All fabrics.
Lingerie
40°C - Cold
2 kg
800 rpm
Special programme for very delicate items, as lingerie, bras and
underwear etc.
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Programme
Temperature
range
Maximum load
Maximum spin
speed
Programme description
(Type of load and soil level)
Heavy cotton
60°C - Cold
8 kg
1200 rpm
Items in denim and jersey. Also for dark coloured items.
Intensive
60°C - 40°C
5 kg
1200 rpm
Quick washing programme for white/fast colour cottons and mixed fabrics with light soil level.
20 Minute wash
40°C - 30°C
3 kg
1200 rpm
Cottons and synthetics items with light soil level or
worn only once.
Cool wash
Cold
3 kg
1200 rpm
Mixed fabric (cotton and synthetic items).
4)
Cottons economy
5)
60°C - 40°C
8 kg
1400 rpm
White cotton and colour-fast cotton. Normal soil. The energy consumption decreases and the time of the washing programme is extended.
1) To reduce the creases of the laundry, this cycle regulates the water temperature and performs a soft wash and spin phase. The
appliance adds some rinses.
2) During this cycle the drum rotates slowly to ensure a gentle washing. It can seem that the drum doesn't rotate or doesn't
rotate properly. Consider this as a normal functioning of the appliance.
3) Set the spin speed. Make sure it agrees with the laundry. If you set No Spin option the only drain phase is available.
4) This programme is for daily use and has lowest energy and water consumption maintaining a good washing performance.
5) Standard programmes for the Energy Label consumption values. According to regulation 1061/2010, these programmes are respectively the «Standard 60°C cotton programme» and the «Standard 40°C cotton programme». They are the
most efficient programmes in terms of combined energy and water consumption for washing normally soiled cotton laundry.
The water temperature of the washing phase may differ from the temperature declared for the selected programme.
Programme options compatibility
Programme
Spin
Inten-
sive
1)
Extra
rinse
2)
Quick
3)
Delay
start
Cottons ■ ■ ■ ■ ■ ■
Cottons with Prewash ■ ■ ■ ■ ■ ■
Quiet ■ ■ ■ ■
Synthetics ■ ■ ■ ■ ■ ■
Synthetics with Prewash ■ ■ ■ ■ ■ ■
Easy iron ■ ■ ■ ■ ■
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Programme
Spin
Inten-
sive
1)
Extra
rinse
2)
Quick
3)
Delay
start
Delicates ■ ■ ■ ■ ■ ■
Wool/Silk ■ ■ ■
Spin/Drain ■ ■ ■
Rinse ■ ■ ■ ■
Lingerie ■ ■ ■ ■
Heavy cotton ■ ■ ■ ■
Intensive ■ ■ ■ ■
20 Minute wash ■ ■
Cool wash ■ ■ ■ ■
Cottons economy
■ ■ ■ ■
■
4)
■
1) The Stain option is not available with a temperature lower then 40°C.
2) If you set Extra Rinse option, the appliance adds some additional rinses. In the Rinse programme, if you set a low spin speed the
appliance performs delicate rinses and a short spin.
3) If you set a shorter duration, we recommend that you decrease the quantity of the load. It is possible to load fully the appliance,
however the washing results are reduced.
4) For this programme you can set only the Extra Quick duration.
Washing Machine User Manual14
Consumption values
The data of this table are approximate. Different causes can change the data: the
quantity and type of laundry, the water and ambient temperature.
At programme start the display shows the duration programme for the maximum load
capacity. During the washing phase the programme duration is automatically calculated
and can be greatly reduced if the laundry load is lower than the maximum load capacity (e.g. Cotton 60°C, maximum load capacity 8 kg, the programme duration exceeds
2 hours; real load 1 kg, the programme duration don’t reach 1 hour). When the appliance is calculating the real programme duration a dot blinks in the display.
Programmes Load (kg) Energy con-
sumption
(kWh)
Water consumption (litre)
Approximate
programme
duration (minutes)
Remaining
moisture
(%)
1)
Cottons 60 °C 8 1.56 65 240 52
Cottons 40 °C 8 0.90 65 236 52
Synthetics 40 °C 3 0.40 45 100 35
Delicates 40 °C 3 0.52 50 80 35
Wool/Silk 30 °C 2 0.31 48 60 30
Standard cotton programmes
Standard 60 °C cotton 8 1.02 55 242 52
Standard 60 °C cotton 4 0.78 45 211 52
Standard 40 °C cotton 4 0.59 45 191 52
1) At the end of spin phase.
Off Mode (W) Left On Mode (W)
0,48 0,48
Washing Machine User Manual 15
Off Mode (W) Left On Mode (W)
The information given in the chart above are in compliance with the EU Commission regulation 1015/2010 implementing directive 2009/125/EC.
Washing Machine User Manual16
Settings
Acoustic signals
The acoustic signals operate when:
• You activate the appliance.
• You deactivate the appliance.
• You press the buttons.
• The programme is completed.
• The appliance has a malfunction.
To deactivate/activate the acoustic signals,
press Intensive and Extra rinse at the same time
for 6 seconds.
If you deactivate the acoustic
signals, they continue operate
when the appliance has a
malfunction.
Child Lock
With this option you can prevent that the
children play with the control panel.
• To activate/deactivate this option, press
Temperature and Spin at the same time until
the indicator comes on/goes off.
You can activate this option:
• After you press Start/Pause : the options and
the programme knob are locked.
• Before you press Start/Pause : the appliance
cannot start.
Permanent Extra Rinse
With this option you can permanently have an
extra rinse when you set a new programme.
• To activate/deactivate this option press
Quick and Delay start at the same time until the
indicator Extra rinse comes on/goes off.
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Options
Programme knob
Turn this knob to set a programme. The related
programme indicator comes on.
Start/Pause
Press button Start/Pause to start or interrupt a
programme.
Delay start
With this option you can delay the start of a
programme from 30 minutes to 20 hours.
The display shows the related indicator and
delay time.
Quick
With this option you can decrease the
programme duration.
• Press this button one time to set 'Shortened
duration' for items with daily soil.
• Press this button two times to set 'Extra Quick'
for items with almost no soil.
Some programmes accept only one
of the two options.
Extra rinse
With this option you can add some rinses to a
washing programme.
Use this option for persons allergic to
detergents and in areas where the water is soft.
The related indicator comes on.
Intensive
Set this option to add the stain phase to a
programme.
Use this option for laundry with hard stains to
remove.
When you set this option, put the stain remover
into compartment .
This option increases the
programme duration. This option is
not available with a temperature
lower than 40 °C.
Spin
With this option you can decrease the default
spin speed.
The display shows the indicator of the set
speed.
Additional spin options:
No Spin
• Set this option to remove all spin phases.
• Set it for very delicate fabrics.
• The rinse phase uses more water for some
washing programmes.
• The display shows the indicator
.
Rinse Hold
• Set this option to prevent the laundry creases.
• The washing programme stops with the water
in the drum. The drum turns regularly to
prevent the laundry creases.
• The door stays locked. You must drain the
water to unlock the door.
• The display shows the indicator .
To drain the water refer to ‘At the
end of the programme’.
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Temperature
Set this option to change the default
temperature.
Indicator = cold water.
The display shows the set temperature.
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Daily Use
Before first use
1. Put 2 litre of water in the detergent
compartment for washing phase.
This activates the drain system.
2.
Put a small quantity of detergent in the
compartment for washing phase.
3. Set and start a programme for cotton at the
highest temperature without laundry.
This removes all possible dirt from the drum and
the tub.
Activating the appliance
1. Open the water tap.
2.
Connect the mains plug to the mains socket.
3. Press button On/Off to activate the appliance.
A short tune sounds.
Loading the laundry
1. Open the appliance door
2.
Put the laundry in the drum, one item at a
time.
3. Shake the items before you put them in the
appliance.
Make sure not to put too much laundry in the
drum.
4. Close the door.
Caution!
Make sure that no laundry stays between the
seal and the door. There is a risk of water
leakage or damage to the laundry.
Filling the detergent and
additives
Compartment for prewash phase, soak
programme or stain remover.
Compartment for washing phase.
Washing Machine User Manual20
Compartment for liquid additives (fabric
conditioner, starch).
Maximum level for quantity of liquid
additives.
Flap for powder or liquid detergent.
Always obey the instructions that
you find on the packaging of the
detergent products.
Check the position of the flap
1. Pull out the detergent dispenser until it stops.
2. Press the lever down to remove the dispenser.
1
2
3. To use powder detergent, turn the flap up.
A
4. To use liquid detergent, turn the flap down.
B
With the flap in the position
DOWN:
• Do not use gelatinous or
thick liquid detergents.
• Do not put more liquid
detergent than the limit
showed in the flap.
• Do not set the prewash
phase.
• Do not set the delay start
function.
5. Measure out the detergent and the fabric
conditioner.
6. Carefully close the detergent dispenser.
Make sure that the flap does not cause a
blockage when you close the drawer.
Setting a programme
1. Turn the programme knob and set the
programme:
• The related programme indicator comes
on.
• The indicator of Start/Pause flashes.
• The display shows: the default
temperature, the spin speed, the indicators
of the programme phases and the
programme duration.
2. If necessary, change the temperature, the spin
speed, the cycle duration, or add available
options. When you activate an option, the
indicator of the set option comes on.
If you set something incorrect, the
display shows the message Err.
Washing Machine User Manual 21
Starting a programme without
the delay start
Press button Start/Pause to start the programme.
The relevant indicator stops to flash and stays
on.
On the display the indicator of the phase is
operation starts to flash.
The programme starts, the door is locked. The
display show the indicator .
The drain pump can operate for a
short time when the appliance fills
water.
Behaviour of the appliance
After approximately 15 minutes
from the start of the programme:
• The appliance adjusts
automatically the cycle time to the
laundry you have put in the drum
to have perfect washing results in
the minimum necessary time.
• The display shows the new time
value.
Starting a programme with
the delay start
1. Press button Delay start again and again until
the display shows the number of minutes or
hours of delay.
The related indicator comes on.
2. Press button Start/Pause.
The appliance starts the countdown of the delay
start.
When the countdown is completed, the
programme starts automatically.
Before you press button Start/
Pause to start the appliance, you
can cancel or change the set of the
delay start.
Cancelling the delay start
To cancel the delay start:
1. Press button Start/Pause to set the appliance
to pause.
The related indicator flashes.
2. Press button Delay start repeatedly until the
display shows .
3. Press button Start/Pause again to start the
programme immediately.
Interrupting a programme and
changing a function
You can change only some options before they
operate.
1. Press button Start/Pause.
The related indicator flashes.
2. Change the function set.
3. Press the button Start/Pause again.
The programme continues.
Cancelling a programme
1. Press button On/Off to cancel the programme
and to deactivate the appliance.
2. Press button On/Off again to activate the
appliance.
Now, you can set a new washing programme.
Before starting the new
programme the appliance drains
the water. Make sure that the
detergent is still in the detergent
compartment, if not fill the
detergent again.
Opening the door
If the temperature and level of the
water in the drum are too high and
the drum still rotates you cannot
open the door.
While a programme or the delay start operates,
the appliance door is locked.
1. Press button Start/Pause.
In the display the related door lock indicator
goes off.
2. Open the appliance door.
3. Close the door and press button Start/Pause.
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22
The programme or the delay start continues.
End of cycle
When the programme has finished, the
appliance stops automatically. The acoustic
signal operates (if it is active).
In the display
comes on and the door locked
indicator goes off.
The indicator of Start/Pause button goes off.
1. Press button On/Off to deactivate the
appliance.
After five minutes from the end of the
programme, the energy saving function
automatically deactivates the appliance.
When you activate the appliance
again, the display show the end of
the last set programme. Turn the
programme knob to set a new
cycle.
2. Remove the laundry from the appliance.
3. Make sure that the drum is empty.
4. Keep the door ajar, to prevent mildew and
odours
5. Close the water tap.
Draining water out after end
of cycle
The washing programme is completed,
but there is water in the drum:
The drum turns regularly to prevent the creases
in the laundry.
The door lock indicator is on. The door
stays locked.
You must drain the water to open the door:
1. If necessary, decrease the spin speed.
2. Press the Start/Pause button.
The appliance drains the water and spins.
3. When the programme is completed and the
door lock indicator goes off, you can open
the door .
4. Press On/Off some seconds to deactivate the
appliance.
The appliance drains and spins
automatically after
approximately18 hours.
AUTO Stand-by option
The AUTO Stand-by option automatically
deactivates the appliance to decrease the energy
consumption when:
• You do not use the appliance for 5 minutes
before you press Start/Pause button.
Press the button On/Off to activate the
appliance again.
• After 5 minutes from the end of the washing
programme
Press the button On/Off to activate the
appliance again.
The display shows the end of the last set
programme.
Turn the programme knob to set a new cycle.
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23
Hints and tips
Warning! Refer to Safety
chapters.
The laundry load
• Divide the laundry in: white, coloured,
synthetics, delicates and wool.
• Obey the washing instructions that are on the
laundry care labels.
• Do not wash together white and coloured
items.
• Some coloured items can discolour with the
first wash. We recommend that you wash them
separately for the first times.
• Button up pillowcases, close zippers, hooks and
poppers. Tie up belts.
• Empty the pockets and unfold the items.
• Turn inside out multilayered fabrics, wool and
items with painted illustrations.
• Remove hard stains.
• Wash with a special detergent heavy soil stains.
• Be careful with the curtains. Remove the hooks
or put the curtains in a washing bag or
pillowcase.
• Do not wash in the appliance laundry without
hems or with cuts. Use a washing bag to wash
small and/or delicate items (e.g. underwired
bras, belts, tights, etc. ).
• A very small load can cause balance problems
with the spin phase. If this occurs, adjust
manually the items in the tub and start the spin
phase again.
Stubborn stains
For some stains, water and detergent is not
sufficient.
We recommend that you remove these stains
before you put the items in the appliance.
Special stain removers are available. Use the
special stain remover that is applicable to the
type of stain and fabric.
Detergents and additives
• Only use detergents and additives specially
made for washing machines:
– powder detergents for all types of fabric,
– powder detergents for delicate fabrics (40
°C max) and woollens,
– liquid detergents, preferably for low
temperature wash programmes (60 °C
max) for all types of fabric, or special for
woollens only.
• Do not mix different types of detergents.
• To help the environment, do not use more than
the correct quantity of detergent.
• Obey the instructions that you find on the on
packaging of these products.
• Use the correct products for the type and
colour of the fabric, the programme
temperature and the level of soil.
• If your appliance has not the detergent
dispenser with the flap device, add the liquid
detergents with a dosing ball (supplied by the
detergent's manufacturer).
Ecological hints
• Set a programme without the prewash phase to
wash laundry with normal soil.
• Always start a washing programme with the
maximum load of laundry.
• If necessary, use a stain remover when you set
a programme with a low temperature.
• To use the correct quantity of the detergent,
check the water hardness of your domestic
system
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24
Water hardness
If the water hardness in your area is high or
moderate, we recommend that you use a water
softener for washing machines. In areas where
the water hardness is soft it is not necessary to
use a water softener.
To know the water hardness in your area,
contact your local water authority.
Use the correct quantity of the water softener.
Obey the instructions that you find on the
packaging of the product.
Washing Machine User Manual 25
Care and cleaning
Warning! Refer to Safety
chapters.
External cleaning
Clean the appliance only with soap and warm
water. Fully dry all the surfaces.
Caution! Do not use alcohol,
solvents or chemical
products.
Descaling
If the water hardness in your area is high or
moderate, we recommend that you use a water
descaling product for washing machines.
Regularly examine the drum to prevent
limescale and rust particles.
To remove rust particles use only special
products for washing machine. Do this
separately from the laundry wash.
Always obey the instructions that
you find on the packaging of the
product.
Maintenance wash
With the low temperature programmes it is
possible that some detergent stays in the drum.
Make regularly a maintenance wash. To do this:
• Remove the laundry from the drum.
• Set the cotton programme with the highest
temperature with a small quantity of detergent.
Door seal
Regularly examine the seal and remove all
objects from the inner part.
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26
Cleaning the detergent dispenser
1.
1
2
2.
3. 4.
Cleaning the drain filter
Warning! Do not clean the
drain filter if the water in the
appliance is hot.
Washing Machine User Manual 27
1.
1
2
2.
2
11
3. 4.
1
2
5.
1
2
6.
Washing Machine User Manual28
7. 8.
1
2
9.
1
2
Cleaning the inlet hose and the valve filter
1.
1
2
3
2.
Washing Machine User Manual 29
3. 4.
45°
20°
Emergency drain
Because of a malfunction, the appliance cannot
drain the water.
If this occurs, do steps (1) through (9) of
'Cleaning the drain filter'. If necessary, clean the
pump.
When you drain the water with the emergency
drain procedure, you must activate again the
drain system:
1. When you drain the water with the emergency
drain procedure, you must activate again the
drain system: Put 2 litres of water in the main
wash compartment of the detergent dispenser.
2. Start the programme to drain the water
Frost precautions
If the appliance is installed in an area where the
temperature can be less than 0° C, remove the
remaining water from the inlet hose and the
drain pump.
1. Disconnect the mains plug from the mains
socket.
2. Close the water tap.
3. Put the two ends of the inlet hose in a
container and let the water flow out of the
hose.
4. Empty the drain pump. Refer to the emergency
drain procedure.
5. When the drain pump is empty, install the inlet
hose again.
Warning! Make sure that the
temperature is more than 0
°C before you use the
appliance again. The
manufacturer is not
responsible for damages
caused by low temperatures.
Washing Machine User Manual30
Troubleshooting
Warning! Refer to Safety
chapters.
Introduction
The start of the appliance does not occur or it
stops during operation.
First try to find a solution to the problem (refer
to the table). If not, contact the Authorised
Service Centre.
With some problems, the acoustic
signals operate and the display shows an
alarm code:
• - The appliance does not fill with water
properly.
• - The appliance does not drain the
water.
• - The appliance door is open or not
closed correctly. Please check the door!
• - The mains supply is unstable. Wait until
the mains supply is stable.
• - The anti-flood device is on. Disconnect
the appliance and close the water tap. Contact
the Authorised Service Centre.
Warning! Deactivate the
appliance before you do the
checks.
Possible failures
Problem Possible solution
The programme does not start. Make sure that the mains plug is connected to the mains socket.
Make sure that the appliance door is closed.
Make sure that there is not a damaged fuse in the fuse box.
Make sure that the Start/Pause has been pressed.
If the delay start is set, cancel the setting or wait for the end of countdown.
Deactivate the Child Lock function if it is on.
The appliance does not fill with
water properly.
Make sure that the water tap is open.
Make sure that the pressure of the water supply is not too low. For this infor-
mation, contact your local water authority.
Make sure that the water tap is not clogged.
Washing Machine User Manual 31
Problem Possible solution
Make sure that the filter of the inlet hose and the filter of the valve are not
clogged. Refer to “Care and cleaning”.
Make sure that the inlet hose has no kinks or bends.
Make sure that the connection of the water inlet hose is correct.
The appliance does not fill with
water and drain immediately.
Make sure that the drain hose is in the correct position. The hose may be too
low.
The appliance does not drain
the water.
Make sure that the sink spigot is not clogged.
Make sure that the drain hose has no kinks or bends.
Make sure that the drain filter is not clogged. Clean the filter, if necessary. Re-
fer to 'Care and cleaning'.
Make sure that the connection of the drain hose is correct.
Set the drain programme if you set a programme without drain phase.
Set the drain programme if you set an option which ends with water in the
tub.
The spin phase does not operate or the washing cycle lasts
longer than usually.
Set the spin programme.
Make sure that the drain filter is not clogged. Clean the filter, if necessary. Re-
fer to 'Care and cleaning'.
Adjust manually the items in the tub and start the spin phase again. This prob-
lem may be caused by balance problems.
There is water on the floor. Make sure that the couplings of the water hoses are tight and there is not wa-
ter leakages.
Make sure that the drain hose have no damages.
Make sure you use the correct detergent and the correct quantity of it.
You cannot open the appliance
door.
Make sure that the washing programme is finished.
Set the drain or the spin programme if there is water in the drum.
Make sure that the appliance receives electrical power.
This problem may be caused by a failure of the appliance. Contact the Authorised Service Centre. If you need to open the door, please read carefully
«Emergency door opening».
Washing Machine User Manual32
Problem Possible solution
The appliance makes an unusual noise.
Make sure the levelling of the appliance is correct. Refer to 'Installation'.
Make sure that the packaging and/or the transit bolts are removed. Refer to
'Installation'.
Add more laundry in the drum. The load may be too small.
The cycle is shorter than the
time displayed.
The appliance calculates a new time according to the laundry load. See the
‘Consumption Values’ chapter.
The cycle is longer than the
time displayed.
An unbalanced laundry load increases the duration time. This is a normal behaviour of the appliance.
The washing results are not
satisfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before you wash the laun-
dry.
Make sure that you set the correct temperature.
Decrease the laundry load.
You cannot set an option. Make sure that you press only the wanted touch button(s).
After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues, contact
the Authorised Service Centre.
Washing Machine User Manual 33
Emergency door opening
In case of power failure or appliance failure the
appliance door remains locked. The washing
programme continues, when the power is
restored. If the door remains locked in case of
failure, it is possible to open it using the
emergency unlock feature.
Before opening the door:
Caution! Make sure that the
water temperature and the
laundry are not hot. Wait till
they cool down, if necessary.
Caution! Make sure that the
drum is not rotating. Wait till
the drum stops rotating, if
necessary.
Make sure that the water
level inside the drum is not
too high. Proceed with an
emergency drain, if necessary
(refer to «Emergency drain»
in «Care and cleaning»
chapter).
To open the door, proceed as follows:
1. Press the button On/Off to switch the
appliance off.
2. Disconnect the mains plug from the mains
socket.
3. Open the filter flap.
4. Keep the emergency unlock trigger pulled
downward and, at the same time, open the
appliance door.
5. Take out the laundry and then close the
appliance door.
6. Close the filter flap.
Washing Machine User Manual34
Technical Data
Dimension Width/ Height/ Depth/ Total
depth
600 mm/850 mm/ 522 mm/ 540 mm
Electrical connection Voltage
Overall power
Fuse
Frequency
230-240 V
2200 W
13 A
50 Hz
Level of protection against ingress of solid particles and moisture
ensured by the protective cover, except where the low voltage
equipment has no protection against moisture
IPX4
Water supply pressure
1)
Minimum
Maximum
0,5 bar (0,05 MPa)
8 bar (0,8 MPa)
Water supply
2)
Cold water
Maximum Load Cotton 8 kg
Energy Efficiency Class A+++
Spin Speed Maximum 1400 rpm
1) The appliance works correctly if the water pressure is not less than 0.05 MPa (0.5 bar). If you can not connect the water inlet
hose to the cold water tap of the primary hydraulic system, connect it to your domestic cold water storage system. Make sure not
to have more than a distance of 5.02 m (16.5 ft) between the appliance inlet hose and the bottom of the water storage tank.
2) Connect the water inlet hose to a water tap with a 3/4'' thread.
Washing Machine User Manual 35
Repairs - after sales service
Your appliance comes with a three year
warranty. If it is not working correctly refer to
"Troubleshooting". If a fault occurs which you
can not resolve through following the advice and
information contained within this instruction
manual, the next step is to contact John Lewis
technical support on:
0844 871 7771
They will give you details for your local service
engineer. Before calling out an engineer, please
ensure you have read the details under the
heading “Troubleshooting”.
When you contact your local service engineer
you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The purchase date as found on your receipt
5. The model and serial number of the appliance.
So that you always have these numbers at
hand, we recommend you to make a note of
them here:
• Mod.......................................
• P.N.C.....................................
• S.N.........................................
IMPORTANT : If you call out an
engineer to a fault listed under the
heading ''Troubleshooting'', or to repair
a fault caused by incorrect use or
installation, a charge will be made even if
the appliance is under guarantee.
Spare parts
Always insist on genuine spare parts.
An authorised service engineer should service
this product, and only genuine spare parts
should be used. Under no circumstances should
you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons
may cause injury or serious malfunctioning.
Please contact John Lewis technical support on
0844 871 7771 for assistance
John Lewis, Oxford Street 020 7629 7711
Peter Jones, Sloane Square 020 7730 3434
John Lewis, Brent Cross 020 8202 6535
John Lewis, Kingston 020 8547 3000
John Lewis, Aberdeen 01224 625000
John Lewis, Bluewater 01322 624123
John Lewis, Cambridge 01223 361292
John Lewis, Cardiff 02920 536000
John Lewis, Cheadle 0161 491 4914
John Lewis, Cribbs Causeway 0117 959 1100
John Lewis at home, Croydon 020 8662 4730
John Lewis, Edinburgh 0131 556 9121
John Lewis, Glasgow 0141 353 6677
John Lewis, Home and Leisure, High Wycombe
01494 462666
John Lewis, Leicester 0116 242577
John Lewis, Liverpool 0151 709 7070
John Lewis, Milton Keynes 01908 679171
John Lewis, Newcastle upon Tyne 0191 232
5000
John Lewis, Norwich 01603 660021
John Lewis, Nottingham 0115 941 8282
John Lewis, Peterborough 01733 344644
John Lewis at home, Poole 01202 756020
John Lewis, Reading 0118 957 5955
John Lewis, Sheffield 0114 276 8511
John Lewis, Solihull 0121 704 1121
Washing Machine User Manual
36
John Lewis, Southampton 023 8021 6400
John Lewis, Stratford (Opening 2011)
John Lewis at home, Swindon 01793 733180
John Lewis, Trafford 0161 491 4040
John Lewis at home, Turnbridge Wells 01892
506830
John Lewis, Watford 01923 244266
John Lewis, Welwyn 01707 323456
John Lewis electrical appliances are also
available in Waitrose Food and Home
Canary Wharf 020 7719 0300
Cheltenham 01242 241425
Rushden 01933 355099
Salisbury 01722 329429
Southend 01702 603403
Washing Machine User Manual 37
ENVIRONMENTAL CONCERNS
Recycle the materials with the symbol . Put
the packaging in applicable containers to recycle
it. Help protect the environment and human
health and to recycle waste of electrical and
electronic appliances. Do not dispose appliances
marked with the symbol with the household
waste. Return the product to your local
recycling facility or contact your municipal office.
Washing Machine User Manual38
*
Washing Machine User Manual 39
132906800-A-162014 ( Subject to change without notice. )
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