John Lewis J-L JLUCFZW6002 User Manual

JLUCFZW6002

freezer

Instruction manual

2

Important safety information

Installation

This appliance is heavy. Care should be taken when
moving it.

Check your Freezer for any transport damage. Do not
connect the appliance if there is damaged. If the
Freezer is damaged, you should contact the John Lewis
branch from which you purchased it.

Any electrical work required to install this appliance
should be carried out by a qualified electrician or
competent person.

Care must be taken to ensure that the appliance does
not stand on the electrical supply cable. If the supply
cable is damaged it must be replaced; contact our
extended warranty administrators on 08700 107 887
who will give you details for your local Service Force
centre.

Parts which heat up should not be exposed.Whenever
possible, the back of the appliance should be close to a
wall, but leaving the required distance for ventilation, as
stated in the installation instructions.

This appliance should be left for 2 hours after
installation before it is turned on, in order to allow the
refrigerant to settle.

It is most important that this instruction book should be retained with the appliance for future reference.
Should the appliance be sold or transferred to another owner, or should you move house and leave the
appliance, always ensure that the book is supplied with the appliance in order that the new owner can get
to know the functioning of the appliance and the relevant warnings.

These warnings have been provided in the interest of safety. You MUST read them carefully before
installing or using the appliance.

If you are unsure of the meanings of the these warnings contact the John Lewis branch from which you
purchased the appliance.

Use

This appliance is designed for domestic use only,
specifically for the storage of edible foodstuffs only.

It is not intended for commercial or industrial use.
Containers with flammable gases or liquids can leak at

low temperatures. Do not store any containers with
flammable materials, such as spray cans, fire
extinguisher refill cartridges etc. in the refrigerator or
the vicinity of the refrigerator or any other appliance.

Frozen food should not be refrozen once it has thawed
out.

Do not place carbonated or fizzy drinks in the freezer
compartment.

Ice lollies can cause frost/freezer burns if consumed
straight from the freezer compartment.

Do not remove items from the Freezer if your hands
are damp/wet, as this could cause skin abrasions or
frost/freezer burns.

Bottles and cans must not be placed in the Freezer as
they can burst as the contents freeze.

Manufacturers recommended food storage times
should be adhered to. Refer to the relevant
instructions.

Do not use electrical appliances inside the Freezer.
Store pre-packed frozen foods in accordance with the

frozen foods instructions and use by date.
When cleaning, defrosting, taking out frozen foods or

ice tray do not use sharp, pointed or hard devices, as
they can cause damage to the appliance.

Do not damage the refrigerant circuit.

Safety precautions for
isobutane

Warning

The refrigerant of the appliance is isobutane (R600a)
that is inflammable and explosive to a greater extent.

Keep ventilation openings, in the appliance enclosure
or in the built-in structure, clear of obstruction.

Do not use mechanical devices or other means to
accelerate the defrosting process, other than those
recommended by the manufacturer.

Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage

compartments of the appliance, unless they are of the
type recommended by the manufacturer.

For the safety of life and property keep the
precautions of these user's instructions as the
manufacturer is not responsible for damages
caused by omission.

Maintenance and Cleaning

Before cleaning, always switch off the appliance and
disconnect from the electrical supply, when unplugging
always pull the plug from the mains socket, do not pull
on the cable.

Further information on cleaning is on page 15 of this
manual.

Child Safety

This appliance is designed to be operated by adults.
Children should not be allowed to tamper with the
controls or play with the product.

Pets and children have been known to climb into the
appliance. Please check the appliance before use.

Keep all packaging well away from children.
When the appliance is to be scrapped,cut off the electrical

supply cable and destroy the plug with the remaining cable.
Disable the door catch in order to prevent children from
becoming trapped inside while playing

3

Ecological Hints

To save energy and help protect the environment, we
recommend that you follow these hints.

Do not install the appliance close to sources of heat
such as a boiler or radiator.

locate the appliance in a well ventilated room and make
sure that any air openings of the appliance are not
obstructed.

Pack all foods into airtight packages before placing
them into the freezer compartment.

Food which is to be frozen (when cool) should be
placed in the fridge compartment before being
transferred to the freezer.

try to avoid keeping the door open for long periods or
opening the door too frequently as warm air will enter
the cabinet and cause the compressor to switch on
unnecessarily often.

Ensure there are no obstructions preventing the door
from closing properly.

Environmental Information

After unpacking please dispose of the packaging with due
regard to safety and the environment.

Materials marked with the symbol are recyclable.
Avoid damaging the cooling unit, especially at the rear near

the heat exchanger. Check with your local Council or
Environmental Health Office to see if there are facilities in
your area for recycling this appliance.

When the appliance is to be scrapped, cut off the power
supply cable and remove the door,to prevent young children
from being trapped inside.

This appliance does not contain gases which could damage
the ozone layer, in either its refrigerant circuit or insulation
materials.

The symbol on the product or on its packaging
indicates that this product may not be treated as
household waste.

Instead it shall be handed over to the applicable collection
point for the recycling of electrical and electronic
equipment. By ensuring this product is disposed of
correctly, you will help prevent potential negative
consequences for the environment and human health,
which could otherwise be caused by inappropriate waste
handling of this product. For more detailed information
about recycling of this product, please contact your local
city office, your household waste disposal service or the
shop where you purchased the product.

Warning

A cut off plug inserted into a 13 amp socket is a serious
safety (shock) hazard. please ensure the cut off plug is
disposed of safely.

Service

This product should only be serviced by an authorised
engineer and only genuine spare parts should be used.

Under no circumstances should you attempt to repair
the appliance yourself. repairs carried out by
inexperienced persons may cause injury or serious
malfunction.

Service Force are the authorised repair agents for John
Lewis branded domestic appliances.

4

Contents

For the User
Important safety information 2

Intallation 2

Description of the appliance 5

Using the freezer 11

Switch and indicators 11

Basket storage 11

Operation and use 11

Installation 11

Adjusting the temperature 11

Freezing 12

Freezing and storage of frozen foods 12

Thawing 12

How to make ice cubes 12

Hints & Tips 13

Food Storage 13

Normal Operating Sounds 13

In the Event of a Power Failure 13

Storage time chart 14
Maintenance and Cleaning 15

Long-term abscence 15

Automatic defrosting 15

No-Frost technology 15

Internal cleaning 15

External cleaning 15

When the appliance is not in use 15

Something Not Working 16
Repairs - After Sales Service 17

Guide to using the Instruction
Manual

The following symbols will be found in the text to guide
you throughout the instructions:

Safety precautions

Hints, useful information

Environmental information

This appliance complies with the following
E.E.C. Directives:

73/23 EEC of 19.02.73 (Low Voltage Directive) and
subsequent modifications,

89/336 EEC of 03.05.89 (Electromagnetic
Compatibility Directive) and subsequent
modifications.

For the Installer
Installation 6
Technical Specifications 6

Unpacking 7

Cleaning 7

Location 7

Climate Classification 7

Ventilation Requirements 7

Door Reserval 8
Electrical connection 9
When the freezer is first
installed 10

General information 10

Using the Appliance 10

Before Use 10

5

Description of the appliance

1. Freezing compartment

2. Freezer (baskets)

3. Data plate

4. Switches and indicators

5. Adjustable feet

6. Door sealing gasket

7. Ventilation grid

8. Condenser

9. Airflow direction

10. Compressor

6

Technical Specifications

DIMENSIONS Width 595 mm

Height 850 mm

Depth 635 mm
POWER SUPLY VOLTAGE 230V/50Hz
RATED CURRENT 0,5 A
GROSS CAPACITY 100 l

NET CAPACITY 80 l

FREEZING CAPACITY 9 kg/24 h
ENERGY CONSUMPTION 0,575 kWh/24h

210 kWh/year
ENERGY CLASS,ACCORDING
TO EU STANDARDS A
RISING TIME 13 h
WEIGHT 40 kg

It is dangerous to alter the specifications or attempt
to modify this product in any way.

Care must be taken to ensure that the appliance
does not stand on the electrical supply cable.

Any electrical work required to install this appliance

should be carried out by a qualified electrician or
competent person.

Installation

7

The appliance should be delivered in its original

packaging; the appliance must always be kept in a
vertical position as indicated by the warnings on the
packaging.

After each transportation the appliance must not be
switched on for approximately 2 hours. this allows the
coolant gases to settle.

After unpacking the appliance, check to see if there is any
damage. If there is damage to the appliance you should
contact the John Lewis branch from which you
purchased it. In that case retain the packaging.

Cleaning

Remove all adhesive tape and internal packaging.
Wash the inside of the appliance using lukewarm water and

mild detergent. Use soft cloth.
After cleaning wipe out the inside of the appliance.

Unpacking

Location

The appliance should be positioned in a well ventilated, dry
room.

Energy use is affected by the ambient temperature.
The appliance should therefore:

not be installed next to radiators, cookers or other
sources of heat

only be installed at a location where the ambient
temperature corresponds to the climate classification,for
which the appliance is designed.

Climate Classification

The climate classification can be found on the serial plate.
The following table shows which ambient temperature is

correct for each climate classification:

Climate Classification Ambient Temperature

SN +10 to +32 °C

N +16 to +32 °C

ST +18 to +38 °C

Ventilation Requirements

The appliance must have adequate ventilation to ensure
correct operation.

Diagram shows the ventilation requirements when
installed:

A: Under a worktop, or cupboard.

The clearance space of 10 cm above the appliance
may be reduced to 5 cm providing a clearance
space 2,5 cm is left on either side of the appliance.

B: When freestanding

8

Door Reversal

If required the door can be reversed, hinged from the left,
opening from the right.

To reverse the bottom hinge assembly proceed as follows:

Disconnect the appliance from the electricity supply.
Tilt the appliance backwards, resting the top edge of the

appliance on a stool or something similar.
Unscrew the 2 adjustable feet. Unscrew the 3 screws

holding the lower door bracket. transfer the lower door
hinge pin to the alternative position as shown in the top
drawing. Unscrew the single screw at the bottom left
hand side and retain . Replace the lower door bracket on
the bottom left hand side but do not fully tighten the 3
screws.

Remove the fridge door by gently pulling downwards and
store to avoid damage.

Unscrew the top door hinge pin of the refrigerator then
screw it back on the other side.As shown in the second
drawing.

Replace the fridge door on the upper door hinge pin.
Insert the lower door hinge pin into the door and tighten

all screws.
Re-fix the retained screw to the bottom right hand side

and replace the 2 adjustable feet.
Lift the fridge back onto its feet and check it is set level

and the door seal meets the fridge all around the door.

Transfer the handle to the opposite side and place the
plastic covering inserts, (supplied in the plastic bag of this
instruction book) into the holes set free.

Reconnect the fridge to the electricity supply.

9

Any electrical work required to install this appliance should
be carried out by a qualified electrician or competent
person.

WARNING: THIS APPLIANCE MUST BE
EARTHED.

Should the appliance power supply cable need to be
replaced, this must be carried out by a Service
Force agent (see page 17).

The manufacturer declines any liability should this
safety measure not be observed.

Before switching on,make sure the electricity supply voltage
is the same as that indicated on the appliance’s rating plate.
(See picture on page 5).

The appliance is supplied with a 13amp plug supplied. In the
event of having to change the fuse in the plug supplied, a
13amp ASTA approved BS 1363/A fuse must be used.

Should the plug need to be replaced for any reason, proceed
as described below.The wires in the mains lead are coloured
in accordance with the following code:

Green and Yellow - Earth
Blue - Neutral
Brown - Live

If you fit your own plug, the colours of the wires in the
mains lead of your appliance may not correspond with the
markings identifying the terminals in your plug.

Proceed as follows:

1. Connect the Green and Yellow (earth) wire to the

terminal in the plug which is marked with the letter "E"
orthe earth symbol or coloured green and yellow.

2. Connect the Blue (neutral) wire to the terminal in the

plug which is marked with the letter "N" or coloured
black.

3. Connect the Brown (live) wire to the terminal in the

plug which is marked with the letter "L" or coloured
red.

4. Upon completion there must be no cut, or stray strands

of wire present and the cord clamp must besecure over
the outer sheath.

WARNING: A cut off plug inserted into a
13 amp socket is a serious safety (shock)
hazard. Ensure that the cut off plug is
disposed of safely.

The plug must still be accessible after the
appliance has been installed.

The appliance should not be connected to
the electrical supply by means of an
extension cable.

Permanent connection

In the case of permanent connection it is necessary that
you install a double pole switch between the appliance
and the electricity supply (mains), with a minimum gap of
3mm between the switch contacts and of a type suitable
for the required load in compliance with the current
electrical regulations.

The switch must not break the yellow and green earth
cable at any point.

Electrical connection

10

When the freezer is first
installed

General information

This appliance is designed for the freezing and storage
of frozen food in a domestic home.

To ensure correct operation, the appliance should be
located where the ambient temperature is between
16-32 °C.

Using the Appliance

Before Use

The freezer must be thoroughly cleaned before use; see
page 15.

)

To Start the Appliance

Insert the plug into the socket. Press the on/off switch
of the freezing compartment. The green on/off
indicator will light continuously and the current
temperature value will flash.
The flashing of the red alarm indicator and the
acoustic alarm will warn you that the internal
temperature is not yet sufficient for the conservation
of food. To switch off the acoustic alarm and the
temperature display flashing, press button "G". Do not
put any food in the freezer until the internal
temperature reaches -18 C or the red alarm indicator
goes out.

11

Using the freezer

Switches and indicators

A) On/off indicator green

B) On/off switch

C) Thermostat button (for higher
temperatures)

D) Temperature display

E) Thermostat button (for lower
temperatures)

F) Alarm indicator red

G) ACOUSTIC alarm OFF switch

(see "Control and information system")

H) QUICK FREEZE indicator yellow

J) QUICK FREEZE pushbutton switch

Basket Storage

Frozen food should be stored in the freezer baskets
and the second compartment used for storage or fast
freezing of fresh food.

Operation and use

Installation

Insert the plug into the socket. Press the on/off switch
of the freezing compartment. The green on/off
indicator will light continuously and the current
temperature value will flash.
The flashing of the red alarm indicator and the
acoustic alarm will warn you that the internal
temperature is not yet sufficient for the conservation
of food. To switch off the acoustic alarm and the
temperature display flashing, press button "G". Do not
put any food in the freezer until the internal
temperature reaches -18 C or the red alarm indicator
goes out.

Adjusting the temperature

Temperature controls

Temperature can be regulated with the use of the "+"
(higher) and "-" (lower) buttons.

These buttons are interlinked with the temperature
display.

Press either "+" or "-" to switch the temperature
display from CURRENT temperature
(continuous lighting ) to DESIRED temperature
(flashing).
If neither button is pressed again, the
temperature display will shortly (within approx. 5
seconds) return to CURRENT temperature.

DESIRED temperature:

It is the temperature to be achieved in the freezing
compartment.

CURRENT temperature:

It is the actual temperature of the freezing
compartment as shown on the temperature display.
The CURRENT temperature is shown by a
continuous light.

Temperature display

The temperature display is able to show various
information:

Under normal operating conditions it displays the
actual temperature (CURRENT temperature) of the
freezer.
At the time of setting the temperature, the freshly set
temperature (DESIRED temperature) will flash.

QUICK FREEZE on/off switch

The quick freeze function ("FROSTMATIC") is used
to achieve the quick freezing of fresh food and to
prevent the already frozen goods from undesirable
warming up. You can turn on the quick freeze
function by pressing the quick freeze on/off switch.
The yellow indicator will light up.

You can manually turn off the quick freeze function
any time by pressing the quick freeze on/off switch
again. The yellow indicator will go out. If not
switched off manually, the quick freeze function will
be automatically switched off 48 hours later. The
yellow indicator will go out.

Temperature problem

Once the temperature of the freezing
compartment rises above -12 C the red alarm
indicator will light up and an acoustic alarm will be
heard.

Possible causes of such temperature rise:

door opened too frequently or left open too long
large volume of hot foot stored in the freezing

compartment
product defect.

You can stop the acoustic alarm by pressing the "Acoustic
alarm off switch". Once the temperature of the freezing
compartment reduces to a displayable value, the red
alarm indicator and the acoustic alarm will automatically
stop.

12

Note:

The acoustic alarm will stop:

when the quick freeze function is switched on (by pressing
the "Quick freeze on/off switch")

Freezing

Prepare the various foods properly and then freeze
them always in the freezing compartment.

The quick freeze function ("FROSTMATIC") is used to
achieve the quick freezing of fresh food and to prevent
the already frozen goods from undesirable warming
up.

For using the quick freeze function, press the quick
freeze on/off switch (J) for 2-3 seconds; in the case of
small and great food volumes you should do it approx.
4 and 24 hours, respectively,before you want to freeze
the fresh food.

The yellow indicator (H) will light up and the
compressor will operate continuously until the
product reaches the freezing temperature.

Once the food is completely frozen (it may take up to
24 hours) you can manually switch off the quick freeze
function by pressing the switch (J) for 2-3 seconds. If
not switched off manually, the quick freeze function
will be automatically switched off 48 hours later. The
yellow indicator (H) will also go out.

Freezing and storage of frozen
foods

As freezing with "No-Frost" technology is quicker,
the foods frozen this way will preserve their original
form, nutritional value and taste even after thawing.
Place the foods to be frozen in the second part of
the product.
For the best operation of the product, make sure
that the frozen foods will not touch the ventilator
cover or the ventilator mounted on the backside of
the product.

For the best results it is recommended to distribute the
frozen foods evenly in the boxes.
If you make small portions of the foods, the freezing
process will take less time and subsequent thawing will be
possible in small portions also.
In order to avoid freezing burns, do not touch ice-creams
immediately after they have been taken out from the
freezer.
It is recommended to state the freezing date on the
package so that later you can check the storage duration.
The time of transportation from the seller to the
consumer must be as short as possible.

Thawing

Deep frozen or frozen food, prior to being used,
can be thawed in a fridge or at room temperature,
depending on the time available. Small food items
may even be cooked from frozen, in this case
cooking will take longer.

Any frozen food which is allowed to thaw
accidentally should either be eaten as soon as
possible, or thrown away. Alternatively, if the food is
uncooked and has not been completely defrosted it
can be cooked and then refrozen.

Defrosted cooked food must never be
refrozen.

How to make ice cubes

Fill the supplied ice cube tray ¾ full with water and place
in the freezer compartment. Turning up the thermostat
control will speed up the freezing process, but remember
to turn the thermostat control back to its original
position.

To release the ice cubes, twist the tray along its length.
Do not use sharp or pointed items to remove a frozen

ice cube tray from the freezer compartment.

13

Normal Operating Sounds

You may hear faint gurgling or bubbling sounds when the
refrigerant is pumped through the coils or tubing.

When the compressor is on, the refrigerant is being
pumped round and you will hear a whirring sound or
pulsating noise from the compressor.

A thermostat controls the compressor and you will hear
a faint 'click' when the thermostat cuts in and out.

Food Storage

To obtain the best performance from your appliance:

Do not store warm food or evaporating liquid.
Avoid buying frozen food if you cannot store it straight

away.The use of an insulated container is advisable.When
you arrive home, place the frozen food in the Freezer
immediately.

Do not push food together too much.
Do not store food uncovered.
Ensure that food placed in the Freezer is dated and

labelled and used in date order to ensure that food is
consumed at its best.

Lean food keeps better and longer than fatty food, salt
reduces the storage time.

Wrap the food in polythene or aluminium freezing bags
or foil so that they adhere to the food and provide an
airtight seal.

Packaging which is swollen or has traces of refrozen
water droplets on the pack could indicate that the
product has not been kept at a suitable temperature and
that it may have lost its original quality. Partially thawed
food must not be refrozen, it must be consumed within
24 hours. Never exceed the storage times indicated by
the manufacturer.

In the Event of a Power
Failure

I

f there is a power failure during the storage of frozen
foods, keep the door closed. If the temperature within
your Freezer should rise, do not refreeze the food
without checking its condition. The following guidelines
should assist you:

Ice Cream: Once thawed should be discarded.
Fruits & Vegetables: If soft should be cooked and used

up.

Breads & Cakes: Can be refrozen without danger.
Shellfish: Should be refrigerated and used up quickly.
Cooked Dishes: i.e. casseroles should be refrigerated

and used up.
Large Pieces of Meat: Can be refrozen providing

there are still ice crystals remaining within them.
Small Joints: Should be cooked and can then be

refrozen as cooked dishes.
Chicken: Should also be cooked and refrozen as a fresh

dish.

In this chapter practical hints and ideas are given about how
to use the appliance to reach maximum energy saving and
there is environmental information about the appliance as
well.

Hints & Tips

14

Foods -18°C

Vegetables:

green beans, green peas, mixed vegetables, marrow, corn, etc. 12 months

Ready-cooked foods:

vegetable dish, trimmings, with meat, etc. 12 months

Ready-cooked foods:

sirloin steaks, 6 months

Foods from potatoes, pasta:

mashed potato, gnocchi, dumpling, filled pasta 12 months

Soups:

vegetable soup 6 months

Fruits

cherries 12 months

Meat:

chicken, duck, goose 5 months

fillets, tuna fish 6 months

Ice-cream 3 weeks

Storage time chart

Storage time of deep-frozen and frozen products

15

Maintenance and Cleaning

Long-term abscence

If you do not use the product for long periods, make
sure to perform the following:

Set the thermostat to position << >>.
Disconnect the product from the mains.
Remove all foods from the product.
Perform defrosting and cleaning operations as

described above.
Leave the doors ajar to avoid the build-up of

unpleasant odors.

Automatic defrosting

This product is designed to avoid the formation of ice
in the freezer.Accordingly, there is no need for manual
defrosting.The product will automatically perform any
defrosting once it becomes necessary.

No-Frost technology

In order to facilitate the removal of the ice layer, the
evaporator is assisted by electric heating during the
defrosting procedure.The ventilator is in OFF position.
The defrost water will drip in the tray placed at the
compressor and will evaporate. In the course of the
defrosting procedure (approx. 30 minutes) the
evaporator becomes warm but it has no influence on
the internal temperature.

The foods should be kept well-packed in order to
avoid any moisture loss as a result of air circulation.

Do not obstruct the vent holes because otherwise the
operation of the product may be compromised.

For such purpose it is recommended to put all foods
in the baskets in the freezer compartment.

Internal Cleaning

Clean the inside and accessories with warm water and
bicarbonate of soda (5 ml to 0.5 litre of water). Rinse and
dry thoroughly.

Do not use detergents, abrasive powders, highly
perfumed cleaning products, wax polishes or
cleaning products containing bleach or alcohol.

Regularly check the door seals and wipe clean to
ensure they are clean and free from debris.

External Cleaning

Wash the outer cabinet with warm soapy water.
Once or twice a year dust the condenser (black grill) and

the compressor at the back of the appliance with a brush
or vacuum cleaner, as an accumulation of dust will affect
the performance of the appliance and cause excessive
electricity consumption.

When the appliance is not in
use

When the appliance is not in use for long periods
disconnect from the electricity supply, empty all of the
food and clean the appliance, leaving the door ajar to
prevent unpleasant smells.

Before any maintenance of cleaning work is carried
out DISCONNECT the appliance from the

ELECTRICITY SUPPLY.

16

Something Not Working

If the refrigerator is not working correctly, please carry out the following checks before contacting your local Service
Force agent.

IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.

Symptom

No power to the appliance

The temperature in the appliance is too high

The temperature in the appliance is too low

Excessive frost and ice has built up

The appliance is noisy.

Solution

Check there is power at the socket.

Check there is not a power cut by checking the household lights.

Check the fuse has not blown.

Press the on/off switch (B) for more than a second.

Check the ambient temperature is within the appliances operating limits
of 16 °C to 32 °C.

Check that the thermostat control knob is turned to the correct setting
relative to ambient conditions.

Set the thermostat control knob to a lower position.

Check the door has not been left open.

Check nothing is preventing the door from closing.

Check the door gasket is intact and clean.

Check if the appliance stands stable (all four feet should be on the floor).

Power or operation failure:

In case of power failure during the storage of frozen foods, make sure not to open the freezer door. Once the
power failure is over, the yellow indicator (3) of the quick freeze function will light up and then, 5 hours after
restart, it will automatically go out.

If a short power failure occurs (max. 13 hours) and the product is full, the stored foods will not deteriorate.
Otherwise you must use the stored food as soon as possible (if the temperature of the frozen foods rises, their
storability will be shorter).

When the electronic system fails to detect the ACTUAL temperature, the alarm indicator will start to flash.
The product will continue to operate with the use of a reserve system until the problem is eliminated by the
local service personnel.

17

Repairs - After Sales Service

In the unlikely event of your appliance requiring service,
or if you wish to purchase spare parts, please contact our
extended warranty administrators by telephoning:

0870 010 7887

They will give you details for your local Service Force
Centre.

Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.

When you contact your local Service Force Centre you
will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3. Clear and concise details of fault

4.The purchase date found on your receipt.

5.The model and serial number of the appliance (found on
the rating plate - see picture on page 5)

So that you always have these numbers at hand, we
recommend you to make a note of them here:

Mod. :.................

PNC :..................

S.N. :..................

Your Fridge - Freezer is covered by a 3 year parts
and labour guarantee (see separate details given
at point of sale). Please retain your purchase
receipt safely for the service engineer to verify the
purchase details.

Spare parts

Always insist on genuine spare parts. An authorised
service engineer should service this product, and only
genuine spare parts should be used. Under no
circumstances should you attempt to repairthe machine
yourself. Repairs carried out by inexperienced persons
may cause injury or serious malfunctioning. Contact your
local Service Force Centre. An authorised service
engineer always insist on genuine spare parts.

18

19

05/06

John Lewis Partnership
171 Victoria Street
London SW1E 5NN

www.johnlewis.com

200380416