John Lewis JLAFFW2011, JLAFFS2011, JLAFFB2011 User Manual

American Style Fridge Freezer

JLP-Model No. JLAFFW2011 - JLAFFS2011 - JLAFFB2011

User guide

Fridge freezer user guide

2

Fridge freezer user guide

3

Contents

Contents 3

Introduction 4

Safety is important 4
In the box 4

Safety information 5

Important safety information 5

Warnings 5
Cautions 6
Ecological hints 6
Environmental information 6

Electrical information 7

Mains supply 7

Parts identification 8

Control panel 8

Operation 9

Temperature control 9

Changing the temperature display 9
Setting the freezer temperature 9
Setting the fridge temperature

9

How to use the fridge storage areas 10

Food storage tips 11

Automatic ice maker 12
How to use the water / ice dispenser 12

Care, Cleaning and Servicing 13

Care and Cleaning 13

Dispenser water shelf 13
Ice cubes storage case 13

Fridge and freezer containers 13

Fridge and freezer shelves 14
Vegetable cases and freezer drawers 14
Door compartment rack 14

Servicing 15

Installation 16

Preparation for installation 16
Removing the freezer door 16
Removing the fridge door 17
Replacing the freezer door 17
Replacing the fridge door 18

Fridge freezer levelling and door alignment 18

Levelling the fridge freezer 18

Adjust the doors 19

Install the door handles 20
Installing the water filter 21
Installing the water line 21

Disposal and Guarantee 23

Disposal 23
Guarantee 23

Troubleshooting 24

Troubleshooting 24

Repairs - after sales service 29

Spare parts 29
Specification 30

Fridge freezer user guide

4

Introduction

Thank you for purchasing this American style fridge freezer.

Please take time to read these instructions and retain for

future reference.

Note: For the remainder of this User Guide, the American
style fridge freezer will be referred to as the fridge freezer.

Safety is important

To ensure your safety and the safety of others, please read the
Safety information before you operate this product.

Keep this information in a safe place for future reference.

In the box

You will find the following:

• Fridge freezer / handles

• User guide

• Spanner

• Egg case

• Water supply kit (connector, water pipe)

Note: If any of the items listed are damaged or missing, please
contact your local John Lewis branch.

• Water filter

Fridge freezer user guide

5

Important safety instructions - read
carefully before use

Take note of the following safety information which appears

on the back of this fridge freezer:

Warning! To prevent fi

re or shock hazard,
do not expose this fridge freezer to rain or
moisture.

Warning! Always remove the mains plug
from the wall socket when not in use or
before any service operation.

Warning! There are no user serviceable
parts on this fridge freezer. Refer servicing
to qualifi ed service personnel.

This symbol indicates that there are important

operating and maintenance instructions in the

literature accompanying this fridge freezer.

This symbol indicates that dangerous voltages

constituting a risk of electric shock are present within

this fridge freezer.

Important safety information

It is most important that this user guide and the installation

guide should be retained with the fridge freezer for future

reference. Should the fridge freezer be sold or transferred

to another owner, or should you move house and leave the

appliance, always ensure that the guides are supplied with the

fridge freezer in order that the new owner can get to know

the functionality and the relevant warnings.

These warnings have been provided in the interest of safety.

You MUST read them carefully before installation or use. If you

are unsure of the meanings of these warnings contact the John

Lewis branch from which you purchased the fridge freezer.

To avoid accidents to property or people it is important to

follow the instructions given. Failure to do so removes any

liability from John Lewis.

Warnings

• This fridge freezer is designed to be operated by adults.

Children should not be allowed to tamper with the controls

or play with the fridge freezer.

• Keep all packaging well away from children. There is risk of

suffocation.

• Never let the power cord be crushed by the fridge freezer

itself or other (heavy) objects. Never bend power cord

excessively.

• Never hold the power cord or plug with wet hands.

• Never use a damaged power cord or plug, or loose main

socket.

• Never let the power cord touch or pass over heating

appliances.

• Do not use other electrical appliances inside the appliance.

• Containers with fl ammable gases or liquids can leak at low

temperatures. Do not store any containers with fl ammable

materials, such as spray cans, fi re extinguisher refi ll

cartridges etc.. in the fridge freezer or the vicinity of the

fridge freezer or any other appliance.

• Frozen food should not be refrozen once it has thawed out.

• The small quantity of refrigerant used in this appliance is

eco-friendly R600a (an isobutene) and is nevertheless both

infl ammable / explosive if ignited in enclosed conditions.

• Never insert fi ngers or hands into the bottom of the fridge

freezer, especially into the bottom back.

• When moving the fridge freezer (horizontally or tilted), two

people are required (one to hold the top back handles, the

other to hold the lifting areas at the bottom). If other parts

are gripped, it is very dangerous and likely to slip.

Safety information

Fridge freezer user guide

6

• When the fridge freezer is to be scrapped, cut off the

electrical supply cable and destroy the plug with the

remaining cable. Disable the door catch in order to prevent

children from becoming trapped inside while playing.

A cut off plug inserted into a 13 amp socket is a serious

safety (shock) hazard. Please ensure the cut off plug is

disposed of safely.

Cautions

• This fridge freezer is designed for domestic use only,

specifi cally for the storage of edible foodstuffs.

• Do not place carbonated or fi zzy drinks in the freezer

compartment.

• Do not remove items from the freezer if your hands are

damp/wet, as this could cause skin abrasions or frost/freezer

burns.

• Because of the very low temperatures in the freezer some

foods e.g. ice lollies could cause frost burns if consumed

immediately.

• Bottles and cans must not be placed in the freezer

compartment as they can burst as the contents freeze.

• Store pre-packed frozen foods in accordance with the

frozen foods instructions and use by date.

• Do not store medicine, academic research samples which

require strict temperature control in the fridge freezer.

• When cleaning, removing spillages (liquids or frozen food)

or removing the ice tray do not use any implements that

are hard, sharp or pointed as they may cause damage to the

appliance.

• Keep ventilation openings in the appliance enclosure or in

the built-in structure, clear of obstruction.

Ecological hints

To save water and energy and help protect the environment,

we recommend that you follow these hints:

• Do not install the appliance close to sources of heat such as

a boiler or radiator.

• Do not install the fridge freezer on a wet fl oor or in a place

with a high humidity / moisture content.

• Locate the fridge freezer in a well ventilated room and

make sure that any air openings of the appliance are not

obstructed.

• Pack all foods into airtight packages before placing them

into the freezer compartment.

• Food which is to be frozen (when cool) should be placed

in the fridge compartment before being transferred to the

freezer.

• Try to avoid keeping the doors open for long periods

or opening the doors too frequently as warm air will

enter the cabinet and cause the compressor to switch on

unnecessarily often.

• Ensure there are no obstructions preventing the doors from

closing properly.

Environmental information

• RoHS (Directive 20002/95/EC) compliant:

This fridge freezer is environmentally sound and sustainable

free from Pb, Cd, Cr+6, Hg PBBs and PBDEs restricted in

accordance with the directive.

• After installation, please dispose of the packaging with due

regard to safety and the environment.

• Materials marked with the are recyclable.

• Avoid damaging the cooling unit, especially at the rear, near

the heat exchanger.

• This fridge freezer does not contain gases which could

damage the ozone layer, in either its refrigerant circuit or

insulation materials.

• Please dispose of this fridge freezer in accordance with the

disposal instruction on page 16. By ensuring this product

is disposed of correctly, you will help prevent potential

negative consequences for the environment and human

health, which could otherwise be caused by inappropriate

waste handling of this product.

Fridge freezer user guide

7

Electrical information

Mains supply

Warning! This fridge freezer MUST BE
EARTHED.

Should the power supply cable need to be replaced, this

must be carried out by an approved service engineer. John

Lewis declines any liability should this safety measure not be

observed.

Before switching on, make sure the electricity supply voltage is

the same as that indicated on the fridge freezer’s rating plate.

The fridge freezer is supplied with a 13 amp plug. In the event

of having to change the fuse in the plug supplied, a 13 amp

ASTA approved BS 1363/A fuse must be used.

Warning! The appliance should not be
connected to the electrical suppl

y by means

of an extension cable.

Fridge freezer user guide

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Parts identification

Control panel

1 Display panel symbol - Current status of the

water filter

2 Display panel symbol – Freezer compartment

temperature indicator

3 Display panel symbol - Water dispensing

selected

4 Display panel symbol – Abnormal fridge

inside temperature rise indicator

1

5 Display panel symbol – Childproof lock

switched on

6 Display panel symbol – Ice cube dispensing

selected

7 Display panel symbol - Fridge compartment

8 Display panel symbol - Ice dispensing lock selected

(“Ice” button for 3 seconds to lock or release)

9 Fridge temperature change/supercool button

10 Childproof lock button (hold 3 seconds to release)

11 Ice cube dispenser button

12 Water dispenser button

13 Ice and water dispenser light button / filter

display reset button(hold for 3 seconds to reset)

2

3 4

5 6

7

8

9

10

11

12

13

14

temperature indicator

14 Freezer temperature change / superfreezing button

Fridge freezer user guide

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Temperature control

When the fridge freezer is first plugged in, the default

temperature settings for the fridge and freezer are mid range.

Changing the temperature display

To change the display temperature from Fahrenheit to Celsius:

1 Press the lock button to access the lock mode.

2 Press and hold the light button for 10 seconds

until the temperature unit changes.

Setting the freezer temperature

Repeatedly press the Freezer button until the desired

temperature is selected. The temperature sequence is

shown below:

If you require faster freezing, press the Freezer

the super icon is illuminated on the display.

Setting the fridge temperature

Repeatedly press the Fridge button until the desired

temperature is selected. The temperature sequence is

shown below:

If you require faster cooling, press the Fridge

the super icon is illuminated on the display.

Caution - Fo

od in the fridge can be frozen
if the ambient temperature of the fridge is
below 5°C.

Operation

Notes:

• The Interior lights of the fridge turn off when the doors are

left open for more than 10 minutes.

• Display off function:

- If the doors are not opened or the display buttons are not

touched for longer than five minutes, the display will go

blank (except the dispenser LED indicator such as water,

- As soon as a button it pressed or a door is opened the

display will return to normal display mode.

• Alarm function:

- In case either the freezer or fridge doors are left open for

more than a minute, the door alarm rings for five minutes

periods with a one minute interval.

- The alarm indicator blinks if the temperature inside the

fridge or freezer is too high, showing the temperature of

inside on the display.

- To switch off the alarm, close the door, if a door is open,

and press lock button.

ice or ice lock based on selection)

water

and

button until

button until

Fridge freezer user guide

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How to use the fridge storage areas

The following list is a suggestion of the usage for each of the compartments within the fridge:

1 Upper / Lower freezer door compartments – for

storing ice cream or short-term storage foood

2 Mid freezer door compartments – for storing

frozen food

3

4 Adjustable freezer glass shelf

Ice maker/Ice storage - for making and storing

ice

7 Quick can cooler - for faster cooling can beverages

5 Freezer drawer

9 Egg case

10 Adjustable fridge glass shelf

11 Vegetable case

12 Multi plus zone - for storing special items such as sauces,

13 Fridge door compartment - for storing smaller items of food

14 Mid Fridge door compartment

9

14

9

11

2

4

1 3 6 7 8 12 13

1

5

10

6 Fridge glass shelf

8 Water filter

cosmetics, medicines and others need to keep cool

Fridge freezer user guide

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Wash you food before storing.

Keep as much space as possible between the

items of food. If you pack the food too tight

or too close, cold air circulation is hindered,

resulting in poor refrigeration.

Be careful when storing food such tropical

fruit e.g. bananas, pineapples, tomatoes,

for they can easily deteriorate in lower

temperatures.

Warm or hot food should be cooled down

before storing to reduce power consumption

and to enhance refrigeration performance.

Place watery food or food with moisture on

the front shelves close to the edges of the

fridge compartment. If they are placed close

to the cold air spout, they can be frozen.

Divide and separate food into smaller pieces.

Food storage tips

Never forget to cover or wrap food to

prevent odours.

Fridge freezer user guide

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Automatic ice maker

The automatic ice maker makes approximately eight ice cubes

at a time and it does these approximately 15 times a day. If

the ice storage case is full, the automatic ice maker detects this

and stops.

• It is normal for the ice maker to make banging sounds when

the ice cubes are falling into the ice storage case.

• To prevent bad odours, regularly clean the ice cube storage

case.

• If the ice stops dispensing the storage case may be empty.

Wait 2 to 3 hours for the automatic ice dispenser to create

more ice cubes.

• If the ice does not dispense easily, ensure the dispenser

outlet is not blocked.

How to use the water / ice
dispenser

Hold an appropriate glass / cup or jug under the ice and water

dispenser.

Select the

with your glass / cup or jug until the desired amount of water or

Water or Ice

ice is received.

Cautions:

• Avoid using thin fragile cups or crystal

glasses when taking ice cubes.

• Never insert your fingers or tools into the

water / ice dispenser outlet.

• If you find discoloured ice, stop using the

ice dispenser and call the service a

gent.

Water

Ice cube

button and push the lever smoothly

Fridge freezer user guide

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Care, cleaning and servicing

Switch off and unplug the fridge freezer before carrying out

any cleaning or maintenance work.

Care and cleaning

Clean the interior exterior casing using a cloth with water and

mild (neutral) Detergent.

Clean the grill at the back of the fridge freezer at least once a

year using the nozzle attachment on a vacuum cleaner.

Dispenser water shelf

Remove the strainer and clean the water collecting tray with

a sponge or absorbent cloth.

Ice cubes storage case

Press the release button and remove the ice cube container.

Empty the ice cube container and clean using tepid water.

Thoroughly dry the container and conveyor mechanism to

prevent new ice cubes from sticking.

Replace the ice cube container by pushing it all the way back

onto the supports until it locks into position.

Note: If the container cannot be pushed all the way back,
rotate the conveyor mechanism a quarter turn and insert
again.

Fridge and freezer containers

Remove a container by withdrawing it as far as it will go and

the lifting up the front and then and fully removing it.

Replace the container by locating the rear lugs and the pushing

it all the way back in.

Fridge freezer user guide

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Freezer & Fridge shelves

Remove a shelf by lifting it up at the front, pulling it, unhook it

and then remove it.

Replace the shelf by locating the rear lugs, lower the shelf and

the pushing it all the way back in.

Vegetable cases & Freezer drawers

Remove a case by withdrawing it as far as it will go and the

lifting up the front and then and fully removing it.

Replace the case by locating it on the rails and the pushing it all

the way back in.

Door compartment rack

Hold both ends of the rack and remove by pulling it up.

Fridge freezer user guide

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Servicing

This fridge freezer should only be serviced by an authorised

service engineer, and only genuine spare parts should be used.

Under no circumstances should you attempt to repair the

fridge freezer yourself. Repairs carried out by inexperienced

persons may cause injury or serious malfunction.

Fridge freezer user guide

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Installation

Preparation for installation

Before unpacking your fridge freezer, be aware of the following

points:

Find a suitable location for the fridge freezer; it should be

positioned as follows:

• In a dry room that can be ventilated.

• Out of direct sun light.

• Away from any heat source, e.g. stove or radiator (if this is

unavoidable, a suitable heat insulator should be used (not

supplied).

• A minimum gap of 25 mm from another fridge or freezer.

• A minimum gap of 10 mm above the fridge freezer.

• On a solid floor that will not sag under the weigh of the

fridge freezer.

Ensure that the fridge freezer can fit through all the doorways

on the route to its final location. The dimensions of the fridge

freezer with it handles installed are; 906 mm wide x 735 mm

deep x 1770 mm high.

If the fridge freezer will not pass through a door way:

Removing the freezer door

1 Pull out bending tube guide and the left hand side water

tube.

3 Turn top hinge fastener (turn in an anti-clockwise direction)

and disconnect the harness wires.

4 Lift up the hinge to remove. (As the hinge is removed

the door may drop down forward. Be careful.)

5 Be careful not to damage the water line when removing

Remove the base panel(cover) first if it is attached.

2. Remove the retaining screws from the top hinge cover and

remove the hinge cover.

the door.

Fridge freezer user guide

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Removing the fridge door

1 Remove the retaining screws from the top hinge cover

and remove the hinge cover.

2 Turn top hinge fastener (turn in anti-clockwise direction)

and remove the top hinge. (As the hinge is removed the

Replacing the freezer door

1 Insert the water tube into the hole of the bottom

2 Align the top of door and ensure it is secure against the

cabinet. Insert the back of hinge into the groove first,

3 Lift off and remove the fridge door.

door may drop down forward. Be careful.)

hinge pint first.

then insert front mounting to top of door. Check carefully

it is well fastened.

3 Install the fastener (turn in a clockwise direction) and

connnect the earth, the harness wires. Then fit the hinge

cover and secure with the retaining screws.

4 Fasten the bending tube guide and insert the water tube

into the coupling.

Fridge freezer user guide

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1 Insert the bottom hole of fridge door straight into the

bottom hinge pin.

2 Align the top of door and ensure it is secure against the

cabinet. Insert the back of hinge into the groove first,

Fridge freezer levelling and door
alignment

The fridge freezer must be level in order to maintain optimal

performance and visual presentation.

If the floor underneath is uneven, the fridge freezer doors will

look unbalance.

Levelling the fridge freezer

2 Close the doors and put a flat-blade screwdriver into

groove of the left wheel (bottom of door).

Replacing the fridge door

then insert front mounting to top of door. Check carefully
it is well fastened.

3 Install the fastener (turn in a clockwise direction) and

connect the earth and harness wires. Fit the top hinge
cover and secure with the retaining screws.

3 Turn the wheel clockwise to raise the level or anti-clockwise

to lower the level.

4 After installation and / or levelling, ensure base panel fits in

place and screw is fastended.

1 Remove the three retaining screws (turn in an

anticlockwise direction) and remove the base panel.

Fridge freezer user guide

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Adjust the doors

If the door heights are uneven, follow the next steps

to adjust the height:

1 Insert a spanner(A part) into the hinge nut(1) and

turn in clockwise direction.

2 Insert a spanner(B part) into the hinge unt(2) and

turn clockwise to lower the door or turn it anti-

3 If the doors are aligned properly, fasten the nut(1)

in anti-clockwise direction.

clockwise to raise the door.

4 After installation and / or door alignment, fit the

base panel and secrew with the retaining screws.

Fridge freezer user guide

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Install the door handles

After final installation and door levelling, install the fridge door

handles.

Note: Both handles are installed in the same way.

• Position one of the door handles into the guides on the

door, the set screws on the handle needs to point to the

centre of the fridge freezer.

• Using the supplied Allen key tighten the two set screws

(turn in a clockwise direction).

• Repeat this process for the other door handle.

Fridge freezer user guide

21

Installing the water filter

1 Remove the locking cap befgore installing the filter.

connect your fridge freezer to the water supply:

The water pipe / tube should only be connected to your cold

water supply.

1 Connect the water pipe / tube to the fridge freezer.

2 Connect the pipe / tube to the tap connector, place the

rubber washer inside the tap connector and screw onto

the water tap.

Notes:

The water pressure should be 1.96~8.62 Bar or more to run
the automatic icemaker. Checkup your tap water pressure; if a
cup of 180cc is full within 10 seconds, the pressure is OK.

When installing the water tubes, ensure they are not close to
any hot surfaces.

The water filter only filters water; it does not eliminate any
bacteria or microbes.

If your water pressure exceeds 8.62 bar a pressure reducing
valve must be installed.

Use sealing tape on each pipe / tube connection to ensure
there are no water leaks.

Installing the water line

You will require the following component (not supplied to

connect your fridge freezer to the water supply:

• Connector

• Water pipe / tube

Connector Water pipe / tube

(note: The ice and water dispenser can also be used without
water filter, in which case the locking cap must be used.)

2 Carefully push in the water filter and turn it clockwise.

Change the water filter every 6 months. Concact your local
John Lewis branch or our warranty administrator to buy a
new genuine water filter.

Fridge freezer user guide

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Water Tube Rubber Washer

3 Connect the fridge freezer to the power supply and switch

it on.

Caution - You must wait at least 8 hours
after installing the fridg

e freezer before
switching on to allow for oil in the
compressor to settle.

4 Press and hold the water button on the control panel

for two to three minutes until the water tank is full and

waters starts to fl

ow from the dispenser.

Fridge freezer user guide

23

Disposal

This symbol on the product or on its packaging indicates

that this product may not be treated as household waste.

Instead it shall be handed over to the applicable collection

point for the recycling of electrical and electronic equipment.

By ensuring this product is disposed of correctly, you will

help prevent potential negative consequences for the

environment and human health, which could otherwise be

caused by inappropriate waste handling of this product. For

more detailed information about recycling of this product,

please contact your local council office, your household

waste disposal service or the John Lewis branch where you

purchased the product.

Guarantee

Your John Lewis American Style Fridge Freezer is covered

by a three year parts and labour guarantee. This means that

if the American Style Fridge Freezer develops a fault during

the guarantee period we arrange a repair free of charge. Your

original receipt acts as your guarantee so please make sure

that you retain it throughout the guarantee period.

Please note that this guarantee does not cover you against

faults caused by accidental damage or misuse.

Disposal and guarantee

Fridge freezer user guide

24

To assist in locating possible faults use the help guide below:

Troubleshooting

Problem Cause Correction

Running of fridge

Compressor does not run.

Fridge is in defrost cycle. This is normal for a fully automatic defrost

fridge. The defrost cycle occurs periodically,

lasting about 30 minutes.

The mains plug is disconnected. Ensure mains plug is tightly pushed into outlet.

House fuse blown or a tripped circuit

breaker.

Check/replace fuse with a 15 amp time-delay

fuse. Reset circuit breaker.

Power cut. Check house lights, if these are not working,

Call your local electric company.

Fridge freezer runs too often or

for too long.

The room or outside temperature is hot. It is normal for the fridge freezer to work

longer under these conditions.

Fridge freezer has recently been disconnected

for a period of time.

It takes 8-12 hours for the Fridge freezer to

get down to it operating temperature.

The doors are opened too frequently or for

too long.

Warm air entering the fridge causes it to run

for longer. Open the doors less often.

Fridge/freezer door maybe slightly open. Ensure fridge freezer is level.

Keep food and containers from blocking door.

See the problem column for opening/closing

of doors/drawers.

The fridge freezer controls are set too cold. Set fridge freezer controls to warmer setting

until fridge freezer temperature is satisfactory.

Allow 24 hours for temperature to stabilize.

Fridge / freezer door seals are dirty, worn,

cracked, or poorly fi tted.

Clean or change the door seal(s). Leaks in

door seal will cause fridge to run longer in

order to maintain desired temperatures.

Compressor goes off and on

frequently.

Electronic control system keeps the fridge at

a constant temperature.

This is normal. Fridge freezers go on and off to

keep temperature constant.

Temperatures are too cold

Freezer temperature too cold.

Fridge temperature is satisfactory.

Freezer control is set too cold. Set the freezer control to a warmer setting.

Allow 24 hours for the temperature to

stabilise.

Fridge temperature too

cold. Freezer temperature is

satisfactory.

Fridge control is set too cold. Set fridge control to a warmer setting. Allow

24 hours for the temperature to stabilise.

Food stored in the fridge drawers

freezes.

Fridge control is set too cold.

Fridge is installed in an environment where

the temperature drops below 5 ºC.

See solution above.

See installation section.

Troubleshooting

Fridge freezer user guide

25

Troubleshooting

Temperatures are too warm

Fridge/freezer temperature is too

warm.

Doors are opened too frequently or for too

long.

Warm air enters the fridge freezer whenever

one of the doors is opened. Open the door

less often.

Door is slightly open. See problem column for the opening/closing

of doors/drawers.

Freezer temperature is too

warm. Fridge temperature is

satisfactory.

Freezer control is set too warm. Set freezer control to a colder setting. Allow

24 hours for temperature to stabilise.

Fridge temperature is too

warm. Freezer temperature is

satisfactory.

Fridge control is set too warm. Set fridge control to a colder setting. Allow 24

hours for temperature to stabilise.

Water/moisture/frost inside fridge

Moisture collects on inside of

fridge walls.

Weather is hot and humid. The rate of frost build up and internal

sweating increases.

A door is slightly open. See problem column for the opening/closing

of doors/drawers.

Door is opened too often or too long. Open door less often to allow internal

temperature to stabilise.

Water collects on bottom side of

drawer cover.

Water collects on bottom side of drawer

cover.

It is not unusual to have moisture on the

bottom side of the cover.

Moisture collects in bottom of

drawer.

Washed vegetables and fruit drain while in

the drawer.

Dry items before putting them in the drawer.

Water collecting on bottom of drawer is

normal.

Fruits and vegetables are kept past their

prime.

Routinely clean out old fruits and vegetable

especially if they begin to break down.

Water/moisture/frost outside Fridge Freezer

Moisture collects on outside of

fridge freezer or between doors.

Weather is humid. This is normal in humid weather. When

humidity is lower, the moisture should

disappear.

Door is slightly open, causing cold air from

inside fridge to meet warm air from outside.

See problem column for the opening/closing

of doors/drawers.

(continued)

Fridge freezer user guide

26

Troubleshooting

Automatic ice maker

Ice maker is not making any Ice. Water supply is not connected to fridge. Connect water supply (see installation guide).

Household water line valve is not open. Turn on household water line valve.

Freezer is not cold enough. See problem column temperatures are too

warm.

Valve on cold water pipe is clogged or

restricted by foreign material. If valve is of the

self-piercing type, it may not have created

a suffi ciently sized hole in tube for water to

pass through.

Turn off household water line valve. Remove

valve. Ensure that valve is not a self-piercing

valve. Clean valve. Replace valve if necessary.

Check to see if water dispenser is dispensing

water.

If not, the ice and water fi lter cartridge is

clogged or restricted, and must be replaced.

Water fi lter is not completely seated. Push fi rmly until the water fi lter snaps into

place.

Ice maker is not making enough

ice.

Ice maker is producing less ice than you

expect.

Ice maker should produce approximately eight

ice cubes at a time approximately 15 times a

day.

Freezer is not cold enough. See problem column temperatures are too

warm.

Household water line valve is not completely

open.

Turn on household water line valve.

Check to see if water dispenser is dispensing

slower than normal.

If it is, replace the ice and water fi lter

cartridge.

Ice maker is not separating the

ice cubes.

Ice cubes are not being used frequently

enough.

Remove and shake ice container to separate

cubes.

Ice cubes are hollow or smaller than normal. The ice and water fi lter cartridge may be

clogged. Replace fi lter cartridge.

Ice has bad odour and taste. Ice has picked up odour or fl avour from

strong food stored in fridge or freezer.

Ice not used frequently enough.

Cover foods tightly. Discard stale ice. Ice

maker will produce fresh supply.

Discard stale ice.

Ice cubes are hollow or smaller than normal. The ice and water fi lter cartridge could be

clogged.

Replace the fi lter cartridge.

Dispensing system operates best at 2.1 bar,

6.9 bar water pressure.

The water pressure should fall within this

range.

(continued)

Fridge freezer user guide

27

Troubleshooting

Water dispenser

Dispenser will not dispense

water.

Water supply not connected. Connect water supply (see connecting the

water supply section).

Household water line valve is not open. Open household water line valve.

Freezer door is not closed. Ensure that freezer door is closed.

Ice and water fi lter cartridge is clogged. Replace fi lter cartridge.

Ice and water fi lter cartridge is clogged. Replace fi lter cartridge.

Water fi lter not fully installed. Push fi lter fi rmly until the fi lter snaps into

place.

Water has an odd taste

and/or odour.

Water has been in the tank for a period of

time.

Draw and discard 10-12 glasses of water to

freshen the supply and completely rinse out

the tank.

Unit not properly connected to cold water

line.

Connect unit to cold water line that supplies

water to the kitchen tap.

Tubing used in the household water supply

and installation may affect water taste and

odour.

For best results, use copper tubing for water

connections.

Water has a high mineral content. Contact water treatment plant for help.

Odours in fridge

Interior is dirty. Interior needs to be cleaned.

Food with strong odours is in fridge.

See care and cleaning chart in care & cleaning.

Cover food tightly.

Opening/closing of doors/drawers

Door(s) will not close. Door was closed too hard, causing other

door to open slightly.

Close doors gently.

Fridge is not level. It rocks on the fl oor when

moved slightly.

Ensure fl oor is level and solid, and can

adequately support the fridge. Contact a

carpenter to correct a sagging or sloping fl oor.

Fridge freezer is touching a wall or cabinet. Ensure fl oor is level and solid, and can

adequately support the fridge freezer. Contact

a carpenter to correct a sagging or sloping

fl oor.

Drawers are diffi cult to move. Food is touching shelf on top of drawer. Keep less food in drawer.

Track that drawers slide on is dirty. Clean drawer, rollers, and track. See care and

cleaning chart in care and cleaning section.

(continued)

Fridge freezer user guide

28

Troubleshooting

Lights not working

A light is not working. Light bulb / LED has failed. Call your service agent to replace the failed

bulb /LED.

Freezer light switch is stuck. Release light switch located inside freezer

compartment.

No electric current is reaching fridge freezer. See problem column for the running of fridge

freezer.

Control system has disabled lights because

one or both doors were left open too long.

Close and reopen door(s) to enable lights.

If none of the suggestions seem to work, please contact your local John Lewis branch (see inside back page for full branch listing).

Never attempt to repair the fridge freezer yourself.

Note: The fridge freezer must only be repaired by a qualifi

ed registered service person.

(continued)

Fridge freezer user guide

29

Repairs - after sales service

Your fridge freezer comes with a free three year warranty. If

it is not working correctly; consult the troubleshooting section

within this User Guide. If a fault occurs which you can not

resolve through following the advice and information contained

within this User Guide, the next step is to contact our warranty

administrators on 0844 871 7771.

They will give you details for your local service engineer.

When you contact your local service engineer you will need to

give the following details:

• Your name, address and post code

• Your telephone number

• Clear and concise details of fault

• The purchase date as found on your receipt

• The model and serial number of the fridge freezer. So that

you always have these numbers at hand, we recommend

you make a note of them here:

Mod : .......................................

S.N : .......................................

Note: If you call out an engineer to a fault or to repair a fault
caused by incorrect use or installation, a charge will be made
even if the fridge freezer is under guarantee.

Spare parts

Cautions: Always insist on genuine spare
parts.

An authorised service engineer should service this fridge

freezer, and only genuine spare parts should be used.

Under no circumstances should you attempt to repair the

fridge freezer yourself. Repairs carried out by inexperienced

persons may cause injury or serious malfunctioning.

Contact your local John Lewis branch.

Fridge freezer user guide

30

Specification

Specifications of the fridge freezer that you have just purchased may vary from the information in this table due to technical
innovations.

Dimensions

(including door handles)

906 mm wide x 735 mm deep x 1770 mm high

Net Weight 122 Kg (boxed), 107 Kg (product)

Net Fridge Capacity 370 litres

Net Freezer Capacity 179 litres

Ambient Operating
Temperature 10 - 43 °C

Energy Rating A+

John Lewis Partnership

171 Victoria Street

London SW1E 5NN

www.johnlewis.com