Jenn-Air JUR24FRERS Owner's Manual
JENN-AIR® REFRIGERATOR/
REFRIGERADOR/RÉFRIGÉRATEUR
W10741578A/8336460123700
USE & CARE GUIDE
For questions about features, operation/performance, parts, accessories, or service, call:
1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.com.
In Canada, call: 1-800-JENNAIR (1-800-536-6247), or visit our website at www.jennair.ca.
MANUAL DE USO Y CUIDADO
Si tiene preguntas respecto a las características, funcionamiento, rendimiento, partes, accesorios o servicio técnico, llame al:
En Canadá, llame al: 1-800-JENNAIR (1-800-536-6247), o visite nuestro sitio de internet www.jennair.ca.
1-800-JENNAIR (1-800-536-6247) o visite nuestro sitio de internet www.jennair.com.
GUIDE D’UTILISATION ET D’ENTRETIEN
Au Canada, pour assistance, installation ou service, composez le 1-800-JENNAIR (1-800-536-6247)
ou
visitez notre site web à www.jennair.ca.
Table of Contents/Índice/Table des matières ......................................................................................2
TABLE OF CONTENTS
REFRIGERATOR SAFETY .............................................................3
INSTALLATION REQUIREMENTS ................................................4
Tools.............................................................................................4
Location Requirements................................................................4
Product Dimensions.....................................................................4
Electrical Requirements ...............................................................5
INSTALLATION INSTRUCTIONS ..................................................6
Unpack the Refrigerator...............................................................6
Door Closing................................................................................. 6
REFRIGERATOR USE....................................................................7
Normal Sounds ............................................................................7
Using the Controls .......................................................................7
REFRIGERATOR FEATURES ........................................................9
Refrigerator Shelves.....................................................................9
ÍNDICE
SEGURIDAD DEL REFRIGERADOR...........................................14
REQUISITOS DE INSTALACIÓN.................................................15
Herramientas..............................................................................15
Requisitos de ubicación.............................................................15
Medidas del producto................................................................16
Requisitos eléctricos..................................................................16
INSTRUCCIONES DE INSTALACIÓN.........................................17
Desempaque del refrigerador ....................................................17
Cierre de la puerta......................................................................17
USO DEL REFRIGERADOR.........................................................18
Sonidos normales ......................................................................18
Uso de los controles ..................................................................18
CARACTERÍSTICAS DEL REFRIGERADOR..............................20
Estantes del refrigerador............................................................20
DOOR FEATURES ..........................................................................9
Door Bins......................................................................................9
Lighting the Refrigerator...............................................................9
REFRIGERATOR CARE .................................................................9
Base Grille ....................................................................................9
Cleaning......................................................................................10
Vacation and Moving Care.........................................................10
TROUBLESHOOTING ..................................................................11
ASSISTANCE OR SERVICE.........................................................12
In the U.S.A. ...............................................................................12
In Canada ...................................................................................12
WARRANTY ..................................................................................13
CARACTERÍSTICAS DE LA PUERTA .........................................20
Recipientes de la puerta ............................................................20
Iluminación del refrigerador........................................................20
CUIDADO DEL REFRIGERADOR................................................20
Rejilla de la base.........................................................................20
Limpieza .....................................................................................21
Cuidado durante las vacaciones y mudanzas...........................21
SOLUCIÓN DE PROBLEMAS......................................................22
AYUDA O SERVICIO TÉCNICO...................................................23
En los EE.UU. .............................................................................23
En Canadá..................................................................................23
GARANTÍA.....................................................................................24
TABLE DES MATIÈRES
SÉCURITÉ DU RÉFRIGÉRATEUR ..............................................26
EXGENCES D’INSTALLATION....................................................27
Outillage .....................................................................................27
Exigences d'emplacement.........................................................27
Dimensions du produit...............................................................28
Spécifications électriques..........................................................28
INSTRUCTIONS D’INSTALLATION ...........................................29
Déballage du réfrigérateur .........................................................29
Fermeture de la porte.................................................................29
UTILISATION DU RÉFRIGÉRATEUR..........................................30
Sons normaux ............................................................................30
Utilisation des commandes........................................................30
CARACTÉRISTIQUES DU RÉFRIGÉRATEUR ...........................32
Tablettes du réfrigérateur...........................................................32
CARACTÉRISTIQUES DE LA PORTE.........................................32
Balconnets de porte...................................................................32
Éclairage du réfrigérateur...........................................................32
ENTRETIEN DU RÉFRIGÉRATEUR ............................................33
Grille de la base..........................................................................33
Nettoyage ...................................................................................33
Précautions à prendre pour les vacances et avant
un
déménagement .....................................................................34
DÉPANNAGE.................................................................................34
ASSISTANCE OU SERVICE.........................................................36
Aux États-Unis............................................................................36
Au Canada..................................................................................36
GARANTIE.....................................................................................37
222
REFRIGERATOR SAFETY
You can be killed or seriously injured if you don't immediately
You
can be killed or seriously injured if you don't
follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:
SAVE THESE INSTRUCTIONS
■
Plug into a grounded 3 prong outlet.
■
Do not remove ground prong.
■
Do not use an adapter.
■
Do not use an extension cord.
■
Disconnect power before servicing.
■
Replace all parts and panels before operating.
■
Remove doors from your old refrigerator.
■
Use nonflammable cleaner.
■
Keep flammable materials and vapors, such as gasoline,
away from refrigerator.
■
Use two or more people to move and install refrigerator.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other
reproductive harm.
WARNING
Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or brain damage.
Important information to know about disposal of
refrigerants:
Dispose of refrigerator in accordance with Federal and Local
regulations. Refrigerants must be evacuated by a licensed,
EPA certified refrigerant technician in accordance with
established procedures.
Proper Disposal of Your Old
Refrigerator
Before You Throw Away Your Old Refrigerator or Freezer:
■ Take off the door.
■ Leave the shelves in place so that children may not easily
climb inside.
IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are still dangerous
– even if they will sit for “just a few days.” If you are getting rid of
your old refrigerator, please follow these instructions to help
prevent accidents.
333
INSTALLATION REQUIREMENTS
WARNING
Explosion Hazard
Keep flammable materials and vapors, such as
gasoline, away from refrigerator.
Failure to do so can result in death, explosion, or fire.
2¹⁄₂" (6.35 cm)
¹⁄₄" (6.35 mm)
¹⁄₂"
(1.3 cm)
A
14³⁄₄"
(37.5 cm)
24"
(60.96 cm)
min.
24" (60.96 cm) min.
34³⁄₈" (87.3 cm) min.
35" (88.9 cm) max.
B
30¹⁄₈"
(76.6 cm)
34¹⁄₈"
(86.8 cm)
34³⁄₈"
(87.4 cm)
Tools
Tool Needed
Gather the required tool before starting installation.
■ Phillips screwdriver
Location Requirements
NOTES:
■ For the refrigerator to be flush with the front of the base
cabinets, remove any baseboards or moldings from the rear
of the opening. See “Product Dimensions,” and later in this
section, “Opening Dimensions.”
■ It is recommended that you do not install the refrigerator near
an oven, radiator, or other heat source.
■ Do not install in a location where the temperature will fall
below 55°F (13°C). For best performance, do not install the
refrigerator behind a cabinet door or block the base grille.
Opening Dimensions
■ Height dimensions are shown with the leveling legs extended
to the minimum height.
NOTE: When leveling legs are fully extended, add ⁵⁄₈" (15 mm)
to the height dimensions. See “Product Dimensions.”
■ If the floor of the opening is not level with the kitchen floor,
shim the opening to make it level with the kitchen floor.
Critical Dimensions:
A. 14
³⁄₄
" (37.5 cm) utility opening
B. 24" (60.96 cm) minimum opening width
444
Product Dimensions
■ Height dimensions are shown with the leveling legs NOT
extended.
■ The power cord is 60" (152.4 cm) long.
Front View
Side View (door open 90°)
26¹⁄₈"
(66.4 cm)
47³⁄₄"
(121.4 cm)
23⁷⁄₈"
(60.6 cm)
21⁵⁄₈"
(55.0 cm)
26"*
(66.0 cm)
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Top View
Electrical Requirements
Before you move your refrigerator into its final location, it is
important to make sure you have the proper electrical
connection.
Recommended Grounding Method
A 115 volt, 60 Hz., AC only, 15– or 20–amp fused, grounded
electrical supply is required. It is recommended that a separate
circuit serving only your refrigerator be provided. Use an outlet
that cannot be turned off by a switch. Do not use an
extension cord.
NOTE: Before performing any type of installation, cleaning, or
removing a light bulb, unplug refrigerator or disconnect power.
*Dimension includes Euro-series style handle
555
INSTALLATION INSTRUCTIONS
WARNING
Excessive Weight Hazard
Use two or more people to move and install
refrigerator.
Failure to do so can result in back or other injury.
When Moving Your Refrigerator:
Your refrigerator is heavy. When moving the refrigerator for
cleaning or service, be sure to cover the floor with
cardboard or hardboard to avoid floor damage. Always pull
the refrigerator straight out when moving it. Do not wiggle or
“walk” the refrigerator when trying to move it, as floor
damage could occur.
Important information to know about glass shelves
and covers:
Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
Tempered glass is designed to shatter into many small,
pebble-size pieces. This is normal. Glass shelves and covers
are heavy. Use both hands when removing them to avoid
dropping.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
WARNING
Excessive Weight Hazard
Use two or more people to move and install
refrigerator.
Failure to do so can result in back or other injury.
Unpack the Refrigerator
Remove the Packaging
■ Remove tape and glue residue from surfaces before turning
on the refrigerator. Rub a small amount of liquid dish soap
over the adhesive with your fingers. Wipe with warm water
and dry.
■ Do not use sharp instruments, rubbing alcohol, flammable
fluids, or abrasive cleaners to remove tape or glue. These
products can damage the surface of your refrigerator. For
more information, see “Refrigerator Safety.”
■ Dispose of/recycle all packaging materials.
Door Closing
Door Closing
Your refrigerator has four leveling legs. If your refrigerator seems
unsteady or you want the door to close more easily, adjust the
refrigerator’s tilt using the instructions below.
1. Plug into a grounded 3 prong outlet.
Clean Before Using
After you remove all of the package materials, clean the inside of
your refrigerator before using it. See the cleaning instructions in
“Refrigerator Care.”
666
2. Move the refrigerator into its final location.
3. Turn the leveling legs to the right to lower the refrigerator or
turn the leveling legs to the left to raise it. It may take several
turns of the leveling legs to adjust the tilt of the refrigerator.
NOTE: Having someone push against the top of the
refrigerator takes some weight off the leveling legs. This
makes it easier to adjust the leveling legs.
4. Open the door again to make sure that it closes as easily as
you like. If not, tilt the refrigerator slightly more to the rear by
turning both front leveling screws to the left. It may take
several more turns, and you should turn both leveling legs the
same amount.
REFRIGERATOR USE
A
Normal Sounds
Your new refrigerator may make sounds that your old one did not
make. Because the sounds are new to you, you might be
concerned about them. Most of the new sounds are normal. Hard
surfaces, such as the flooring and surrounding structures, can
make the sounds seem louder. The following describes the kinds
of sounds and what may be making them.
■ Your refrigerator is designed to run more efficiently to keep
your food items at the desired temperatures and to minimize
energy usage. The high efficiency compressor and fans may
cause your refrigerator to run longer than your old one. You
may also hear a pulsating or high-pitched sound from the
compressor or fans adjusting to optimize performance.
■ Rattling noises may come from the flow of refrigerant or items
stored inside the refrigerator.
■ As each cycle ends, you may hear a gurgling sound due to
the refrigerant flowing in your refrigerator.
■ You may hear water running into the drain pan when the
refrigerator is defrosting.
■ You may hear clicking sounds when the refrigerator starts or
stops running.
Using the Controls
The control panel is located at the top of the compartment and
facing front. The control of the refrigerator has no mechanical
parts or buttons. When disconnected, the control panel displays
nothing and may be difficult to locate.
Turning Control On/Off
■ The first time that the refrigerator is plugged in, the control
will be in Cool Off mode. Cool On and Cool Off will be the
only options that display.
■ Press COOL ON for 3 seconds to turn on the refrigerator. All
menus and recommended temperature settings will be
displayed.
Viewing Celsius Temperatures
■ Press the F/C touch pad to toggle between displaying the
temperature in degrees Fahrenheit and degrees Celsius. The
corresponding indicator will illuminate.
A. F/C touch pad
Adjusting the Controls
When the refrigerator is turned On for the first time, a
recommended temperature is set by default.
■ To adjust set point temperatures, press “+” (plus) or “-”
(minus) until the desired temperature setting is reached.
NOTE: The default recommended temperature for the refrigerator
is 37°F (2°C). The set point range for this model is 32°F to 42°F
(0°C to 5°C).
The control is set correctly when milk and beverages are as cold
as you like.
NOTE: Wait at least 24 hours between adjustments so the
refrigerator can acclimate.
777
Using Presets
Door Open
For your convenience, your refrigerator also has controls that are
preset to recommended storage temperatures for specific
products.
Pressing any preset option will set the temperature value to
recommended temperature for each category:
■ Deli: 39°F (3°C)
■ Assorted: 37° (2°C)
■ Beverage: 34°F (1°C)
■ Meat: 32°F (0°C)
Max Cool
The Max Cool feature assists with periods of heavy usage, full
grocery loads or temporarily warm room temperatures.
Max Cool will reset the temperature for the refrigerator to the
coldest setting (32°F [0°C]) for a 24-hour period.
If the door is open longer than 5 minutes, an alarm will sound
every 2 minutes until the door is closed or any control is pressed.
Lock Mode
The Lock mode deactivates all other options to avoid any
changes being made to your desired temperature settings.
■ To activate, press and hold LOCK for 3 seconds. After the
3-second countdown, all other displays will turn off and
become unavailable except Cool On, Cool Off, and Lock.
Over Temperature Alarm
NOTE: If the Over Temperature Alarm activates, your food may
spoil. See “Power Interruptions.” Minimize door openings until
temperatures return to normal.
The Over Temperature feature is designed to let you know when
the refrigerator temperature rises above 45°F (7°C) longer than
4
hours. The audio alarm will shut off automatically when the
temperature returns to normal, but the indicator light will continue
to flash until an Alarm Reset has been performed to let you know
that an over temperature condition occurred.
NOTE: The temperature display will remain at the coldest
setting(s) and the indicator light will remain On for a 24-hour
period unless any of the following happens:
■ Temperature is adjusted
■ Cool Off Mode is selected
■ Sabbath Mode is selected
After 24 hours, the temperature will automatically return to the
previous temperature set point and the indicator light will turn Off.
Sabbath Mode
Sabbath Mode is designed for the traveler or for those whose
religious observances require turning off the lights. By selecting
this feature, the temperature set points remain unchanged, but
the control panel lights, interior lights, and control audio turn off.
For most efficient operation, it is recommended to exit the
Sabbath Mode when it is no longer required.
■ Press and hold SABBATH for 3 seconds to turn on the
feature. After the 3-second countdown, the feature will
activate and all other displays will turn Off.
■ Press and hold SABBATH for 3 seconds to turn off the feature
and turn on the display.
If the over temperature condition is still present when an Over
Temp reset is performed, the indicator light will continue to
reactivate every 4 hours until refrigerator temperatures are below
45°F (7°C).
NOTE: These features will not appear on your control unless your
refrigerator is over temperature and the alarm requires a reset.
Showroom Mode
This mode is used only when the refrigerator is on display in a
retail store. If you unintentionally turn on Showroom Mode, Cool
Off will light up on the display, and the controls will appear to
work. Exit Showroom Mode by pressing and holding COOL ON
and SABBATH at the same time for 3 seconds.
888
REFRIGERATOR FEATURES
Important information to know about glass shelves
and covers:
Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
Tempered glass is designed to shatter into many small,
pebble-size pieces. This is normal. Glass shelves and covers
are heavy. Use both hands when removing them to avoid
dropping.
BAA
Refrigerator Shelves
To Remove or Adjust Upper Shelves:
1. Remove the shelf by lifting it up and out of the shelf brackets.
2. Remove the two shelf brackets and reposition them in the
desired location.
3. Replace the shelf by inserting it into the shelf brackets.
NOTE: Be sure the shelf is level.
DOOR FEATURES
Door Bins
Your refrigerator has two door bin locations for maximum storage
capacity.
To Remove and Replace the Door Bins:
1. Remove the door bin by tilting it forward and pulling it out.
2. Replace the bin by placing the rear of the bin under the
support on the door and sliding into place.
Lighting the Refrigerator
The refrigerator has an interior light that comes on any time the
door is opened.
NOTE: The light is an LED which does not need to be replaced. If
the LED does not illuminate when the door is opened, call Service
to replace the light. See Assistance or Service for contact
information.
To Remove and Replace Lower Shelf:
1. The very bottom glass shelf slides straight out.
2. Replace the shelf by aligning the edges with the guides and
pushing it in toward the back of the refrigerator.
REFRIGERATOR CARE
Base Grille
You must remove the base grille to access the condenser coils
for cleaning.
To Remove the Base Grille:
1. Open the refrigerator door.
2. Using a Phillips screwdriver, remove the two screws. Push
both tabs in toward the center to release the base grille from
the refrigerator.
A. Tabs
B. Screws
3. Remove the base grille.
To Replace the Base Grille:
1. Open the refrigerator door.
2. Position the base grille so that both tabs align and the base
grille snaps into place. Replace the two screws. Tighten the
screws.
999
Cleaning
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Clean the refrigerator about once a month to avoid buildup of
odors. Wipe up spills immediately.
To Clean Your Refrigerator:
1. Unplug refrigerator or disconnect power.
2. Remove all removable parts from inside, such as shelves, etc.
3. Hand wash, rinse, and dry removable parts and interior
surfaces thoroughly. Use a clean sponge or soft cloth and a
mild detergent in warm water.
■ Do not use abrasive or harsh cleaners such as window
sprays, scouring cleansers, flammable fluids, cleaning
waxes, concentrated detergents, bleaches or cleansers
containing petroleum products on plastic parts, interior
and door liners or gaskets. Do not use paper towels,
scouring pads, or other harsh cleaning tools. These can
scratch or damage materials.
■ To help remove odors, you can wash interior walls with a
mixture of warm water and baking soda (2 tbs to 1 qt
[26 g to 0.95 L] of water).
4. Wash stainless steel and painted metal exteriors with a clean
sponge or soft cloth and a mild detergent in warm water. Do
not use abrasive or harsh cleaners, or cleaners containing
chlorine. These can scratch or damage materials. Dry
thoroughly with a soft cloth.
NOTE: To keep your stainless steel refrigerator looking like
new and to remove minor scuffs or marks, it is suggested that
you use the manufacturer’s approved Stainless Steel Cleaner
and Polish.
IMPORTANT: This cleaner is for stainless steel parts only!
Do not allow the Stainless Steel Cleaner and Polish to come
into contact with any plastic parts such as the trim pieces,
dispenser covers or door gaskets. If unintentional contact
does occur, clean plastic part with a sponge and mild
detergent in warm water. Dry thoroughly with a soft cloth.
5. Replace the removable parts.
6. Clean the condenser coils regularly. They are located behind
the base grille. Coils may need to be cleaned as often as
every other month. This may help save energy.
■ Remove the base grille. See “Base Grille.”
■ Use a vacuum cleaner with an extended attachment to
clean the condenser coils when they are dusty or dirty.
■ Replace the base grille.
7. Plug in refrigerator or reconnect power.
Vacation and Moving Care
Vacations
If you choose to leave the refrigerator on while you’re away, use
up any perishables and freeze other items.
If you choose to turn the refrigerator off before you leave, follow
these steps.
1. Remove all food from the refrigerator.
2. Unplug the refrigerator.
3. Clean the refrigerator. See “Cleaning.”
4. Tape a rubber or wood block to the top of the door to prop it
open far enough for air to get in. This stops odor and mold
from building up.
Moving
When you are moving your refrigerator to a new home, follow
these steps to prepare it for the move.
1. Remove all food from the refrigerator.
2. Unplug the refrigerator.
3. Clean, wipe, and dry it thoroughly.
4. Take out all removable parts, wrap them well, and tape them
together so they don’t shift and rattle during the move.
5. Tape the doors shut and tape the power cord to the back of
the refrigerator.
When you get to your new home, put everything back and refer to
the “Installation Instructions” section for preparation instructions.
101010
TROUBLESHOOTING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
■ Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit.
■ Is the Refrigerator Control in Cool Off mode? See “Using
the Controls.”
The motor seems to run too much
■ Is the temperature outside hotter than normal? Expect the
motor to run longer under warm conditions. At normal
outdoor temperatures, expect your motor to run about 40%
to 80% of the time. Under warmer conditions, expect it to run
even more of the time.
■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. It is normal for the motor to run longer in order to
cool the refrigerator back down.
■ Is the door opened often? Expect the motor to run longer
when this occurs. In order to conserve energy, try to get
everything you need out of the refrigerator at once, keep food
organized so it is easy to find, and close the door as soon as
the food is removed.
■ Is the control set correctly for the surrounding
conditions? See “Using the Controls.”
■ Is the door closed completely? Push the door firmly shut. If
it will not shut all the way, see “The door will not close
completely” later in this section.
■ Are the condenser coils dirty? This obstructs air transfer
and makes the motor work harder. Clean the condenser coils.
See “Cleaning.”
Temperature is too warm
■ Is the door opened often? Be aware that the refrigerator will
warm when this occurs. In order to keep the refrigerator cool,
try to get everything you need out of the refrigerator at once,
keep food organized so it is easy to find, and close the door
as soon as the food is removed.
■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. It can take several hours for the refrigerator to
return to the normal temperature.
■ Is the control set correctly for the surrounding
conditions? See “Using the Controls.”
■ Is the base grille blocked? For best performance, do not
install the refrigerator behind a cabinet door or block the base
grille.
There is interior moisture buildup
■ Is the door opened often? To avoid humidity buildup, try to
get everything you need out of the refrigerator at once, keep
food organized so it is easy to find, and close the door as
soon as the food is removed. When the door is opened,
humidity from the room air enters the refrigerator. The more
often the door is opened, the faster humidity builds up,
especially when the room itself is very humid.
■ Is it humid? It is normal for moisture to build up inside the
refrigerator when the air is humid.
■ Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■ Is the control set correctly for the surrounding
conditions? See “Using the Controls.”
The door is difficult to open
■ Is the gasket dirty or sticky? Clean the gasket and the
surface that it touches. Rub a thin coat of paraffin wax on the
gasket following cleaning.
111111
The door will not close completely
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
■ Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■ Are the shelves out of position? Put the shelves back into
their correct positions. See “Refrigerator Use” for more
information.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new Jenn-Air
appliance.
To locate factory specified replacement parts in your area, call us
or your nearest designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JENNAIR (1-800-536-6247).
Our Consultants Provide Assistance With:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Jenn-Air designated service technicians
are trained to fulfill the product warranty and provide afterwarranty service anywhere in the United States.
To locate the Jenn-Air designated service company in your area,
you can also look in your telephone directory Yellow Pages.
■ Is the gasket sticking? Clean the gasket and the surface
that it touches. Rub a thin coat of paraffin wax on the gasket
following cleaning.
In Canada
Call the Jenn-Air Canada Customer eXperience Centre toll free:
1-800-JENNAIR (1-800-536-6247).
Our Consultants Provide Assistance With:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors, and
®
services companies. Jenn-Air Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For Further Assistance
If you need further assistance, you can write to Jenn-Air Canada
with any questions or concerns at:
Jenn-Air Canada
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
For Further Assistance
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
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