www.jabra.com
Jabra MultiuseTM headset solutions
– with Bluetooth® hub or dongle
FAQ
Jabra MultiuseTM
headsets:
Jabra JX10 Multiuse
TM
BT8040 MultiuseTM
Jabra BT5020 Multiuse
TM
Jabra A330 Multiuse
TM
Bluetooth® dongle
Jabra A7010 Multiuse
TM
Bluetooth® hub
Jabra Bluetooth®
enablers:
What is Jabra Multiuse?
Jabra Multiuse headsets is a family of Bluetooth headsets that can be used •
simultaneously with two Bluetooth enabled devices - e.g. mobile phone and desk
phone (via the Jabra Bluetooth hub) or mobile phone and PC softphone (via the
Jabra Bluetooth dongle).
What can the Jabra Bluetooth hub do?
The Jabra Bluetooth hub is a Bluetooth enabler for corded desk phones.•
Once the Bluetooth hub is connected, the Jabra Multiuse headset can be used •
with both a corded desk phone and a Bluetooth mobile phone.
What can the Jabra Bluetooth dongle do?
The Jabra Bluetooth dongle is a Bluetooth enabler for PC based softphones (VoIP).•
Once the Bluetooth dongle is connected to the PC, the Jabra Multiuse headset •
can be used with both a PC softphone and a Bluetooth mobile phone.
Does Jabra Multiuse headsets with Bluetooth hub support remote
answerer?
Yes! To activate this function you need to add a remote answerer (Accessory GN •
1000) to the solution. This allows you to answer calls with your Jabra Multiuse
headset without returning to your desk or lifting the handset from the telephone.
When a call comes in, the remote answerer sends a tone to the headset. When
the headset is activated, the lifter raises the phone handset o the hook
automatically.
If I experience problems setting up Jabra Multiuse headsets, where
can I get help?
Please check the manual and/or the Quick Start Guide included in the pack. •
What can be done if the person on the other end has diculty
hearing me?
First of all, make sure you have positioned the dial tone switch in the Bluetooth •
hub correctly.
See “adjusting settings with a test call from your desk phone” in the user manual •
(Resides on the CD included in the package). Also make sure that the microphone
volume is set correctly.
If the person on the other end can’t hear you at all, it is probably the dial tone •
switch. If your voice is very low for the person on the other end, it is probably due
to incorrect setting of the microphone volume. The microphone volume can be
adjusted on the Bluetooth hub. See section “Adjusting settings with a test call
from your desk phone” in the user manual (On the CD included in the package) or
quick set-up guide.
www.jabra.com
Jabra MultiuseTM headset solutions
– with Bluetooth® hub or dongle
FAQ
What can be done if I have diculty hearing the person on the other
end?
Adjust the volume in the headset using the volume up/down button on the •
headset. If this is not enough, your desk phone / mobile phone / softphone might
have a volume function that needs to be adjusted.
I can hear myself when I talk on the desk phone using the headset
The rst time you use the Bluetooth hub it makes some automatic adjusting of •
the volume.
If you continue to hear yourself - your microphone volume level is probably too •
high. The microphone volume can be adjusted in the Bluetooth hub. See section
“Adjusting settings with a test call from your desk phone” in the user manual (On
the CD included in the package) or quick set-up guide.
I cannot hear anything in my headset when using the mobile phone
Increase the volume on the headset (or phone).•
As the volume level needed might be dierent on your deskphone and mobile •
phone it might be best to adjust the level on the phones.
Then use the headset volume level adjustments for general adjustments: Ensure •
that the headset is paired with the mobile phone.
Make sure that the phone is connected to the headset – if it does not connect •
either from the phone’s Bluetooth menu or by tapping the answer/end button,
follow the pairing procedure (See “Pairing your headset with your mobile phone”
in the user manual).
I hear crackling noises when using my headset and mobile phone
For the best audio quality, always wear your headset on the same side of the body •
as your mobile phone.
www.jabra.com
Jabra MultiuseTM headset solutions
– with Bluetooth® hub or dongle
FAQ
The headset is not working with my desk phone/softphone
Make sure the headset is charged. When you charge your headset the visual •
indicator on the headset turns green when fully charged.
Make sure you are within range of the Bluetooth hub/dongle (up to 10 m line of •
sight)
The Bluetooth hub/dongle and the Multiuse headset may have lost its pairing. •
Your Jabra Multiuse headset needs to be paired to the Bluetooth hub/dongle (See
“How to pair your Jabra Bluetooth hub/dongle and headset” in the user manual).
You need to pair your Jabra Multiuse headset with the mobile phone again after
pairing with the Bluetooth hub/dongle if you would like to use the Voice Dial
feature on the mobile phone.
I have changed desks/computers at work. Is it possible to use my
headset with another Bluetooth hub/dongle?
Yes, this is possible. Your Jabra Multiuse headset only needs to be paired to the •
new Bluetooth hub/dongle. Follow the procedure as described in “How to pair
your Jabra Bluetooth hub/dongle and headset” in the user manual. You need to
pair your Jabra Multiuse headset with the mobile phone again after pairing with
the Bluetooth hub/dongle if you would like to use the Voice Dial feature on the
mobile phone.
Will the Jabra Multiuse headset work with other Bluetooth
equipment?
Jabra Multiuse headsets are designed for MultiPoint™ connections, and can hold •
up to 8 pairings.
Two connections can work simultaneously e.g.:•
Desk phone via Jabra Bluetooth hub and a Bluetooth mobile phone•
Softphone via Jabra Bluetooth dongle (or build in Bluetooth) and a Bluetooth •
mobile phone
Two Bluetooth mobile phones•
Jabra Bluetooth hub (softphone) and Jabra Bluetooth hub (desk phone)•
They work with other Bluetooth devices that are compliant with Bluetooth •
version 1.1 or higher and support a headset and/or hands-free prole.
www.jabra.com
Jabra MultiuseTM headset solutions
– with Bluetooth® hub or dongle
FAQ
Do Jabra Multiuse solutions protect users against noise?
Yes. The Jabra Bluetooth hub/dongle protects against loud sounds e.g. the high-•
pitched squeals of a fax machine that may be harmful. Many acoustic experts
dene acoustic shock as exposure to levels in excess of 135 dB SPL, but even
lower can damage the ears. Therefore, Jabra Multiuse solutions cut o sounds at
118 dB SPL (RMS).
Can Wi-Fi and the Jabra Bluetooth hub coexist in the same location?
Yes, the Jabra Bluetooth hub uses adaptive frequency hopping, so that channels •
that are blocked by Wi-Fi, etc… will not be used – only the free channels are used
to ensure good sound quality.
Is radiation from a wireless headset dangerous?
Jabra Multiuse solutions employ radio signals in the 2.4 GHz frequency band •
using the Bluetooth protocol for transmission. The radio wave exposure from the
JX10 with Bluetooth hub/dongle is 2.5 mW and well below national standards.
What is DSP (Digital Signal Processing)?
A digital processor enhances the incoming voice/audio signal and removes sound •
impurities from noisy environments, mobile phones, etc... All Jabra Multiuse
headsets as well as the Jabra Bluetooth hub are using DSP (except Jabra BT5010).
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