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Pancode VoIP
Pantel VoIP
Access Control Door Phones
Installation and
Programming Manual
October 2007
Version 2 Pre-Release 2
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Pancode VoIP/Pantel VoIP Access Control Door Phones
Installation and Programming Manual
NOTICE
This publication refers to the PANCODE IP and Pantel IP Door Access Control devices, Release 2.
Additional copies of this manual may be obtained from ITS Ltd. Reproduction of this manual or parts
thereof without written permission from ITS is strictly prohibited.
ITS Ltd. reserves the right to modify the hardware and software described herein without prior notice.
However, changes made to the hardware or software described do not necessarily render this
publication invalid.
WARRANTY
In the event that the product proves to be defective in workmanship or materials within a period of
one year from date of shipment, ITS Ltd. shall repair or replace the same at its discretion. Transportation
will be the responsibility of the dealer/distributor.
Under no circumstances shall ITS Ltd. be liable for consequential or special damages, loss
of revenue or user/dealer expenses arising out of or in connection with the use or
performance of the product, whether base on contract, tort or any other legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident, neglect, abuse or
acts of God; use of improper electrical power; or repair of, tampering with or alteration of the product
by anyone other than ITS authorized.
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Table of Contents
1. Introduction ...............................................................................................................................................2
1.1 Pancode VoIP/Pantel VoIP Kit Contents............................................................................................3
2. Physical Description....................................................................................................................................4
2.1 Pancode VoIP Front Panel ................................................................................................................4
2.2 Pantel VoIP Front Panel.................................................................................................................... 5
3. Installation .................................................................................................................................................6
4. Pancode VoIP/Pantel VoIP Schematic Setup ................................................................................................7
5. Installing the Pantel VoIP/Pancode VoIP ......................................................................................................8
6. Adjacent Access Control Device ...............................................................................................................11
7. Programming ...........................................................................................................................................13
7.1 Searching for a Device in LAN........................................................................................................13
7.2 Application Interface .....................................................................................................................14
7.3 System Parameters ........................................................................................................................15
7.4 VoIP Dialing settings......................................................................................................................18
8. Technical Specification .............................................................................................................................21
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1. Introduction
This guide provides installation and programming instructions for the following products:
Pancode VoIP outdoor piezo keypad unit
Pantel VoIP outdoor piezo keypad unit
The Pancode VoIP and Pantel VoIP are smart wall-mounted access control door phones connected to a local
Voice Over IP (VoIP) network of a VoIP PBX, allowing door entry control. They are available for outdoor
installation in an aluminum unit with a piezo keypad. As an option, these units can be equipped with an internal
black & white or color high-quality pinhole camera.
The Pancode VoIP and Pantel VoIP have the following features:
Feature Pancode VoIP Pantel VoIP
Integration with local LAN and VoIP networks
U U
Authorized registration with existing VoIP switching system (Proxy)
U U
Two different operation modes:
Standard – for direct dialing to any destination number
Speed-dial – for one-touch dialing to internal or external subscribers
U
X
Automatic busy & disconnect detection
U U
Door opening from any extension
U U
Door opening from Bypass Switch button
U U
Programmable day and night destinations
U U
High quality speakerphone with separate volume control
U U
Entry access code (supports up to ten codes)
U
X
Works in conjunction with card readers and security devices
U U
Programming via Ethernet interface using a web-based GUI application
U U
Acoustic echo canceller
U U
Automatic gain control (AGC)
U U
SRTP (encryption and authentication)
U U
Support for video over VoIP (optional)
U U
Smart looking durable design
U U
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1.1 Pancode VoIP/Pantel VoIP Kit Contents
The contents of the Pancode VoIP/Pantel VoIP are as follows:
Pancode VoIP or Pantel VoIP unit
External 12V AC power supply
Ethernet cable
Installation CD
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2. Physical Description
The Pancode VoIP and Pantel VoIP are attached to the wall using a bracket and screws. These units are
hardwired and powered by an external 12V AC transformer, included in the package. The Pancode VoIP and
Pantel VoIP dimensions are:
Height: – 19.4 cm
Width: – 10.2
2.1 Pancode VoIP Front Panel
The front panel of the Pancode VoIP unit contains a built-in speaker, a microphone and a touch-keypad
(Figure 1).
Speaker
Keypad
Microphone
Figure 1. Pancode VoIP Front Panel
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2.2 Pantel VoIP Front Panel
The front panel of the Pantel VoIP unit contains a built-in speaker, a microphone and a touch-keypad (Figure 2).
Speaker
Call Button
Microphone
Figure 2. Pantel VoIP Front Panel
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3. Installation
The Pantel VoIP/Pancode VoIP is mounted on the provided installation bracket. This mounting bracket should be
installed as shown in Figure 3.
Figure 3. Installation Bracket
To install the wall bracket:
a. Measure and mark the location on the wall where the holes will be drilled for the mounting bracket.
b. Drill the holes and insert the wall anchors into the holes.
c. Attach the mounting bracket using the provided wall screws.
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4. Pancode VoIP/Pantel VoIP Schematic Setup
The Pancode VoIP/Pantel VoIP unit is connected to the VoIP PBX as a SIP extension or via any IP router (Network
HUB, Switch etc). The unit powers the door lock, provided it is powered by an external supply and not PoE.
Figure 4 details the unit schematic setup.
Extension
Door Lock
TV Monitor
Pancode VoIP/
Pantel VoIP
PBX
V
oIP Network/
LAN
Figure 4. Schematic Setup
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5. Installing the Pantel VoIP/Pancode VoIP
The Pantel VoIP/Pancode VoIP can be installed as an individual access control or used with adjacent accesscontrol devices, such as card reading devices (see Section 6).
The provided 12V AC external power supply should not be located further than 10m (30ft) from the unit.
These units also support Power Over Ethernet (PoE), meaning that they could operate when connected to
Ethernet without mains. However, the current provided by the PoE supply is insufficient for opening a
door. If your system is equipped with door lock relay, make sure to use the external supply.
Figure 5 shows the terminal locations on the wire connector provided with the unit. This connector is attached at
the base of the internal component. All wiring to the unit is attached to the wire connector.
There may be LINE pins in the connector, but they are not active with
this product and cannot be used. When holding the unit as displayed
in Figure 6, the first pin from the right is the first ~12V pin.
The Pantel VoIP/Pancode VoIP supports a bypass switch installation. This allows opening the door with a
hardwired switch. A bypass switch should be connected to the SW and /SW terminals.
Bypass Switch (SW)
Bypass Switch (/SW)
Connect
to an
External
Device
Connec
t
to Door
Lock
Relay
option 1
option 4
option 3
option 2
Contact
Detection
N.C.
N.O.
CMN
DLR
/DLR
~DLR
~DLR
~12V
~12V
Figure 5. Connectors Scheme
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For the installation of the powered-unlocked-state, use DLR and
~DLR. For the installation of the powered-locked-state, use /DLR and
~DLR (this is recommended for safety purposes).
The wiring connector is a screw connector type. In order to attach a wire, you must insert the stripped end of
the wire into the proper terminal and tighten the terminal screw. This will crimp the wire connection.
To Install the Pantel/Pancode VoIP:
a. Remove the cover from the Pantel VoIP/Pancode VoIP unit and disconnect the wire connector, found at the
base of the internal component.
b. Connect the two 12V lead wires from the 12V AC power adapter, one to each of the “~12V” terminals
(Figure 5).
c. Connect the Ethernet cable to the RJ-45 LAN socket (Figure 6 and Figure 7) by means to program the unit
using the Web-based GUI (see Section
7).
d. Connect the door-lock relay wires to the “DLR” and “~DLR” terminals
- or -
If the door-lock relay is a powered-locked-state type lock, connect the door-lock relay wires to the “/DLR”
and “~DLR” terminals.
e. If a push button switch is used, connect the push button wires to the “SW” and the “/SW” terminals.
f. Plug the wire connector to the base of the unit’s inner component.
g. Switch on the power to the 12V adapter.
1. After power-up or reset, the Pancode/Pantel device starts an
initialization process, which can take up to 20 seconds. The
initialization completion is indicated by short busy signal.
2. Device can be detected in the LAN by using the MAC address
shown on the label.
3. When SIP parameters are updated, an automatic power reset is
required.
The programming is not done in real time. Make sure to apply the
settings to the unit by selecting CommunicationÆSend
Parameters on the main menu.
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~12V Connector
Wire Connectors
Ethernet RJ-45
Figure 6. Unit Connectors
18
M
F
Figure 7. RJ-45 Connector
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6. Adjacent Access Control Device
This section describes adding an access-control device to an existing Pantel VoIP/Pancode VoIP, and adding a
Pantel VoIP/Pancode VoIP to an existing access-control device. The key difference between these two
installations is which access-control device controls the door lock relay.
To add an access control device to a Pantel VoIP/Pancode VoIP:
When activated, the access-control triggers the Pantel/Pancode “SW” terminal, which activates the door-lock
relay and opens the door.
For this type of installation, the access-control device “N.O.” output wires are connected to the Pantel
VoIP/Pancode VoIP Switch terminals (see Figure 8).
Lock Relay
Switch N.O. Output
Figure 8. Controlling Lock Relay
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To add a Pantel VoIP/Pancode VoIP to an access control device:
The access control device opens the door when the Pantel/Pancode triggers the access-control device.
For this installation, the access-control device “Bypass Switch” (SW) wires are connected to the “N.O.” and
“CMN” terminals of the Pantel/Pancode. The door-lock relay wires are connected to the access-control device
(see Figure 9
).
Lock Relay
N.O. & CMN
Figure 9. Access Control – Controlling Lock Relay
Connection schematics:
The Pantel VoIP and Pancode VoIP offer multiple wiring options:
Option 1: For use with an external device, which requires the unit to be set up as “Normally Closed”.
Option 2: For use with an external device, which requires the unit to be set up as “Normally Open”.
Option 3: For use with the powered-unlocked-state lock relay (most common).
Option 4: For use with the powered-locked-state lock relay (recommended for safety purposes).
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7. Programming
The Pancode VoIP/Pantel VoIP units are programmed through web-based GUI interface. This process can be
implemented after the unit has been installed on the wall, since it requires the connection of an Ethernet cable
to the local network.
The programming application is launched from the web browser (preferably MS Internet Explorer version 5.5 or
higher). It is possible to run the application by typing the following address in the address bar:
http://XXX.XXX.XXX.XXX/pancode
(Figure 10).
Figure 10. ITS Pancode IP Web Page
7.1 Searching for a Device in LAN
When the IP address is unknown, it is possible to find the unit in the LAN using the QUERY utility from the
installation CD.
Unit location through a query is possible only when the unit MAC
address is known. It appears on the label attached to the rear panel
of the device.
To find the unit in the network:
a. Insert the installation CD and copy the query.exe file from Software directory to the local hard drive.
b. Start MS Windows DOS prompt application.
c. Access the directory, in which the query.exe application exists.
d. Enter the following command: query XX:XX:XX:XX:XX + <Enter>, where XX:XX:XX:XX:XX is the MAC
address. A search for the device takes place, at the end of which the unit IP address appears (Figure 11).
Figure 11. Searching for Device Using Query
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7.2 Application Interface
When running the application, the main screen opens, comprising the navigation menu, parameters fields and
functional buttons (Figure 12).
Figure 12. Application Interface
The navigation menu contains the following items:
Authorization parameters
Local network parameters
Proxy server parameters
Codec Type
Volume settings
Time mode
DHCP support
Dialing mode
Door opening time
Auto Answer mode
System
Video Camera operational mode (optional*)
* Video camera operational mode depends on the Door Unit’s hardware
configuration.
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Speed dialing mode Door Access Codes
Speed dialing mode destination numbers
Regular (Normal) Direct dialing mode First digits of Extensions
Regular (Normal) dialing mode Door Access Codes
Call Button definitions
Door opening from extension code
VoIP Dialing Settings
No answer timeout
The Main Parameters screen contains the following operational buttons:
Submit
Upload modified settings to the Door Unit
Reset to default
Reset Door Unit to the factory default settings
Reboot
Restarts the Door Unit
Upload Config File
Upload previously saved Door Units configuration file. ( Note: Saved file
renamed to Config.CFG)
Save Config File
Save existing Door Panel configuration as file on local PC drive (the
existing configuration file will be saved with extension Config.SAV. For
uploading this file need to rename saved file to extension Config.CFG)
Upload Firmware
Activate the updating of the Door Unit’s internal firmware. This operation
requires original firmware file provided by manufacturer or local dealer.
Upload Kernel
7.3 System Parameters
The following table details the system parameters. You may require assistance from your LAN administrator.
Parameter Name and Parameters area:
Parameter Description
Account Name (username)
Contains the unit identification as an SIP proxy server account or VoIP
peer-to-peer network. Legal entry: 5 to 20 characters 0-9, A-Z, a-z.
Account Password (password)
Contains the unit authorization on the SIP proxy server. Legal entry: 5 to
20 characters 0-9, A-Z, a-z.
IP Address – Local Address
Identifies the Pantel VoIP/Pancode VoIP device on the TCP/IP network.
Legal entry: digits 0-9 only. Example: 192.168.21.10.
Subnet Mask
A mask that determines to which subnet an IP address belongs. Legal
entry: digits 0-9 only. Example: 255.255.255.0.
Default Gateway
An identifier for the default gateway on a TCP/IP network for cases, when
the Proxy server presents out of local LAN network. Legal entry: 0-9 digits
only. Example: 192.14.21.210.
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Parameter Description
User Domain In most cases it is the same as the Registar Address (Proxy server IP
address). In special cases it is required to enter Company Domain IP
address.
Registar Address (Proxy IP
field)
An identifier for the SIP Proxy server on a TCP/IP network. Legal entry: 0-9
digits only. Example: 192.14.21.210.
Registar port (Proxy Port field)
Designed to contain the number of the TCP/IP port used by the unit for
communication with SIP Proxy server (IP-PBX). Default port: 5060. Legal
entry: Up to 8 digits (0..9).
Auto Registration
Registration expire
(Registration Interval)
Displays the time interval for the unit to register on the Proxy server and to
indicate Live status. Legal entry: 0-9999. The setting in this field takes
effect only when Enable Auto Registration checkbox is selected.
Codec Type A Low/MU Low options – enable to select between VoIP codecs
supported by the PBX.
Unit Volume level Microphone Volume – enables to set the microphone volume level as a
two-digit parameter. Legal entry: 00 – 63 (00 sets Mute mode).
Far End (Speaker) Volume
Level
Speaker Volume – enables to set the speaker volume level as a two-digit
parameter. Legal entry: 00 – 63 (00 sets Silent mode).
VAD (Voice Activity
Detection) Threshold
When checkbox is selected, activates a field under it. This field contains a
virtual value (0-256) that represents a threshold for human voice
detection. When voice is detected, the unit will establish a connection
with the extension according to the programming in Day and Night
numbers (recommended value 20-25).
Auto Start This parameter is required for manufacturing purposes only.
DSP Firmware version (Voice
Operational Mode)
Switching between Full and Half duplex voice transmission modes. Legal
entry: 1 – half-duplex mode; 2 – full duplex mode.
Enable DHCP
Enables DHCP service support. IP Door panel will get IP settings
automatically in case that DHCP server is present in the LAN.
Product Type
List of available IP Door Panel configuration and functionality. These
settings define the device functionality as a panel or Pancode.
Dial Mode Standard dialing – sets the unit to standard dialing operation mode. In
this mode, it is possible to make a direct call to an extension or enter a
door-opening access code.
Speed-dialing – sets the Pancode VoIP to speed-dialing operation mode.
In this mode, it is possible to make a call using a two-digit speed dial code
(11 to 35) to internal or external subscribers.
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Parameter Description
Time mode Day mode and Night mode – enables to select the operational mode of
the unit.
Number of errors
Number of Door Access Code error retries, when IP Door Panel will
implement calling to Error Number
Panel Session Time Out
(Maximum Conversation
time)
Call max. duration – displays the time interval for conversation with the
target phone’s subscriber. You may insert the time parameter in two-digit
format in seconds. Legal entry: 10-99 seconds. Unlimited time interval
with the 00 settings.
Door open time Open door interval – enables to set the time interval during which the
door lock remains open.
VCR Mode *
Parameter defines the digital camera functionality.
* Depends on the firmware and hardware configuration. Contact local
dealer or manufacturer for further details.
Low mode (GCI)
General Circuit Interface is the second of two standard synchronous 2B+D
ISDN timing interface modes with which this device is compatible. In the
GCI mode, the device can communicate in either of the two 64 kbps B–
channels. This parameter may be changed by a qualified and
authorized person only!
Idl Mode
The Interchip Digital Link interface is one of two standard timing interface
modes with which this device is compatible. In the IDL mode, the device
can communicate in either of the two 64 kbps channels. This parameter
may be changed by a qualified and authorized person only!
Presentation Name
Displays the name that will appear on the digital station display when a
call is received from the unit, depending on the VoIP PBX support for this
feature.
Auto Answer
TFTP Server IP address
An identifier for the TFTP server on a TCP/IP network, where configuration
files will be stored. The TFTP server can be activated by using the Third Part
Company tftp software. For example: Tftpd32 application, which can be
found on the following URL:
http://www.snapfiles.com/download/dlTftpd32.html )
Config. File name
Previously saved configuration file name, which has to be written here and
IP Door Panel will upload it using tftp server settings.
Firmware file name
Internal IP Door Panel Firmware file name. Uploading procedure is the
same as Configuration file.
Kernel File name
Internal IP Door Panel Kernel file name. Uploading procedure is the same
as Configuration file. This parameter may be changed by a qualified
and authorized person only!
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Parameter Description
IP Camera Type *
Type of the digital video camera used in the IP Door panel.
IP Camera Enabling DHCP *
Enables the DHCP mode for the digital video camera.
IP Camera IP Address *
Identifies the Pantel VoIP/Pancode VoIP digital video camera on the TCP/IP
network. Legal entry: digits 0-9 only. Example: 192.168.21.10.
IP Camera Subnet mask*
A mask that determines to which subnet an IP address belongs. Legal
entry: digits 0-9 only. Example: 255.255.255.0.
IP Camera Gateway *
An identifier for the default gateway on a TCP/IP network.
IP Camera stream Type *
The video stream type supported by the digital video camera.
* Feature activity depends on the IP Door Panel hardware and software
configuration. Contact the local dealer or manufacturer for details.
Software Version
Displays the IP Door panel internal software number.
Hardware Version
Displays the IP Door panel internal hardware edition number.
7.4 VoIP Dialing settings
The VoIP Dialing Parameters screen displays the dialing and door opening definitions.
Pancode VoIP has two dialing modes: standard and sped-dial. Pantel
VoIP has the standard mode only.
The VoIP Dialing screen contains the following areas:
Parameter Name and Parameters area:
Parameter Description
DTMF Transfer type
Defines the mode of providing DTMF tone information in the SIP VoIP
network. Possible choice: RFC 2833 or Transparent (In-Band DTMF).
Speed Access Codes 1 to 10
Access Door Opening Codes (speed-dial mode) fields – contain door-
opening codes in speed-dial mode. Each field can contain a code of up to
8 digits, which opens the door lock. Legal entries: 0-9 digits only. All codes
in this mode must start with 0.
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Parameter Description
Regular Prefix
Prefix for direct dialing field – contains the first digit of a target phone
number, to which it is possible to call directly. You can enter up to eight
prefixes using a coma separator.
Example: Defined prefixes 1, 2, 5 enable to dial directly to numbers
beginning with 1, 2 or 5.
Digits defined as a direct call prefix may not be used as first digits for
access door opening code.
The direct dialing feature requires a SIP proxy definition. In case of PeerTo-Peer mode, VoIP gateway IP address can be used as destination and set
in the SIP proxy address.
Speed Dialing Numbers
(Destination numbers) 11 – 35
Speed dialing subscribers list – contain from to 2 to 20 lengths of
subscriber’s phone numbers. Legal entry: 0..9, *. It is possible to enter 25
codes indexed from 11 to 35.
If an IP address is used as a destination, use following format:
*XXX*XXX*XXX*XXX, where XXX are digits, the address is prefaced by
an asterisk and an asterisk is used as a separator.
The access door-opening code in speed-dial mode must start with 0.
Call Button Dialing – Day
Mode destination
Day number field – contains the number of the target phone, which will
be dialed when a visitor presses the Call button when the device is
configured to operate in Day mode. You may insert up to 20 entries, so
that a visitor could call different extensions directly. Legal entry: Digits 0-9,
ABCD, *.
Call Button Dialing night
mode destination
Night number field – contains the number of the target phone, which
will be dialed if a visitor will press the Call button when the device is
configured to operate in Night mode. You may insert up to 20 entries, so
that a visitor could call different extensions directly.
Legal entry: digits 0-9, ABCD, *, #.
Call Button Dialing Error
mode destination
Error number field – contains the number of the target phone, which will
be dialed if a visitor will dial an incorrect access entry code more than
three consecutive times. You may insert up to 20 entries.
Legal entry: digits 0-9, ABCD, *, #.
Call Button Dial no Answer
(Forward No Answer)
Contains the number of the target phone, which will be dialed if a
destination number dialed by visitor is not answer during specific time
interval. You may insert up to 20 entries.
Legal entries: digits 0-9, ABCD, *, #.
See also “ No Answer Time Out” parameter
Open Door Activation (Door
opening code from extension)
– enables to set a code of up to four digits, which could be dialed from
any extension during conversation to open the door.
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Parameter Description
Access Codes 1 – 10 Access Door Opening Codes fields – contain door opening codes. Each
field can contain a code of up to 8 digits, which opens the door lock.
Legal entries: 0-9 digits only. An access door-opening code cannot
begin with digits that are used as direct call prefix number.
Peer IP Address
Specify the target Peer device IP address when Peer mode is activated.
Peer Mode
Used mostly for functionality testing purposes. Specify the following type
of operation: Visitor dials any free up to 3 digits number and IP Door panel
try to establish SIP connection with the target Peer device, where dialed
digits used as fourth quarter of the IP address. For example:
Peer IP Address is 192.168.21.XXX, where last XXX digits are
insignificant.
Visitor dialed 151.
Door panel started to establish connection with the IP address
192.168.21.151
No answer Time Out
Time interval, when a call will be forwarded to the another destination
specified in the Call Button Dial no Answer (Forward No Answer)
parameter when destination dialed by visitor did not answer.
Off Hook Time Out
This parameter is relevant if the Auto Answer mode is disabled. Specify a
maximum time interval in seconds, when the IP Door Panel can be in the
No Answer mode during incoming call before rejecting the call.
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8. Technical Specification
Power supply 12V AC; 1.5A or Power Over Ethernet IEEE 802.3af compliant
Communication interface Ethernet for voice; and for programming
DC Leakage <10 µA
Imbalance ratio 300-3400Hz > 46dB
Return loss 300-3400Hz > 18dB
Relay switching current 2A max
VoIP protocol supported SIP; RTP; RTCP
Supported codecs G.711 PCM (µ/A-Law) at 64 kbps
G.726 ADPCM at 16-40 kbps
G.727 E-ADPCM at 16-40 kbps
G.729 A/B CS-ACELP at 8kbps
G.723.1 MP-MLQ at 6.3 kbps
G.723 ACELP at 5.3 kbps
GSM 6.10 Full Rate at 13.2 kbps
GSM Enhanced Full Rate 12.2 kbps
AMR at 4.75-2.2 kbps
G.729E at 11.8 kbps
Echo canceller
G.168-2002 Compliant with programmable echo tail of up to 128 msec.
Full duplex, acoustic EC
Quality Enhancement Comfort Noise generation (CHG)
Packet Loss Concealment (PLC)
Adaptive Jitter Buffer(up to 300 msec)
Echo canceller length Up to 64 msec
IP media features Automatic Gain Control
In-Band Signaling Detection and
Generation
DTMF TIA464B
Dimensions 19.4 X1 0.2 cm
Weight 0.9 kg
Operating temperature -20ºC to +50ºC/4ºF to 122ºF
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