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User Guide
Interton TV Streamer
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Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
Welcome
Congratulations on your purchase of a Interton TV Streamer.
Interton TV Streamer will provide you with high quality streamed
audio from your TV, HiFi stereo, personal computer or similar device directly to your hearing instruments.
Please read this manual carefully to fully benefit from the Interton
TV Streamer. Ask your hearing care professional if you have any
questions.
For your safety, carefully read the chapter Important Information,
on pages 24-25
FCC ID: X26SAS-2
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National restrictions:
Norway: You are not allowed to operate the equipment within 20
km of the centre of Ny Ålesund.
France: You are not allowed to operate the equipment outdoors.
Italy: Product is for private use. You are not allowed to operate the
equipment outside own premises.
This product is in compliance with the following regulatory standards:
In EU: The device conforms to the Essential Requirements according to - Annex I of Council Directive 93/42/EEC for medical
devices (MDD) and essential requirements and other relevant
provisions of Directive 1999/5/EC (R&TTE). The declaration of
conformity may be consulted at www.interton.com.
In US: FCC CFR 47 Part 15, subpart C, section 15.247
Other identified applicable international regulatory requirements
in countries outside EU and US. Please refer to local country
requirements for these areas.
Products are categorized as receiver class 2 according to
EN 300 328
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Changes or modifications can void the user’s authority to operate
the equipment.
Intended use
Inter ton T V Streamer i s intended to enab le 2.4 GHz wi reless hear ing
instrument users to better follow TV or other audio programs. The
essential per formance of the Interton T V Streamer is to transfer signals fro m a TV set or oth er audio devi ce to a 2.4 GHz w ireless he aring
instrument.
List of countries
Products are intended for sale in countries within European Economic Area as well as Switzerland.
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Contents
Description ......................................8-9
Getting Started..................................10-17
Pairing to your hearing instruments.................. 18-19
Start and stop streaming ......................... 20-22
Controls ......................................23-24
Important Information ............................ 24-25
Technical specifications .............................26
Warranty .........................................26
Troubleshooting guide ...........................28-35
Notes ...........................................36
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11
8
1
2
4
5
3
9
10
6
7
8 9
6 Increase volume
7 Decrease volume
8 Channel indicator
9 Power light (green)
10 Activity light (amber)
11 Wall plug
12 Mini-USB plug
Description
1 Mono / Stereo control
2 Left Audio connector
3 Right Audio connector
4 Mini-USB connector
5 Pairing button
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Note: With this installation, most TVs will send sound to
both hearing instruments and speakers simultaneously.
On some TVs you can adjust the balance between the
AUDIO OUT and the speakers – consult your TV manual
for instructions.
Getting Started
Installing Interton TV Streamer
Depending on your TV, HiFi stereo, Computer or other audio
setup, the installation for Interton TV Streamer may differ. The following steps will guide you through the pairing and connecting
process, which can be easily accomplished by almost anyone.
Start with connecting the cables and finish by pairing Interton TV
Streamer to your hearing instruments.
Connect audio cables to Interton TV Streamer. For TV, HiFi Stereo and Computer
1. Connect the power supply supplied by GN Hearing to the
wall socket and insert the cable to the Mini-USB socket on
Interton TV Streamer
2. Connect the red and white plug of the audio cord into the red
and white plugs on Interton TV Streamer
3. Plug the other end of the red and white audio cord in the
”AUDIO OUT” terminal on the TV
4. The ”AUDIO OUT” is usually marked ”L – R” for left and right,
and ”AUDIO OUT” and can be found on the back of the TV.
Alternatively you can plug this cable into your HiFi Stereo.
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3. Connect the Jack adapter on the other end of the audio
cable
4. Plug the Jack adapter into the TVs ”HEADPHONE” output
terminal, or alternatively in your computers’ audio terminal.
In the packaging box you will find screws for mounting the
streamer on a wall. Instead of using screws, you can also
velcro the streamer on the side or on top of the TV. For best
performance, the TV streamer should be placed vertically, either
mounted on the wall or placed in the table stand that comes with
the packaging.
Alternative audio cable installations:
If connecting Interton TV Streamer to the AUDIO OUTPUT jack is
not possible on your TV, there are alternative installation possibilities: Jack Adapter, Scart adapter
Jack adapter – for TV and Computer:
1. Connect the power supply to the wall socket and insert the
cable to the Mini-USB socket on Interton TV Streamer
2. Connect the red and white plug of the audio cord into the red
and white plugs on Interton TV Streamer
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Digtal to analog audio converter
Should there only be a digital port in your TV, you will need a
‘digital to analog audio converter’ and a Toslink optical cable to
connect Interton TV Streamer to your TV. Consult your TV technician for these 2 items.
1. Connect the power supply to the wall socket and insert the
cable to the Mini-USB socket on Interton TV Streamer
2. Connect the red and white plug of the audio cord into the red
and white plugs on Interton TV Streamer
3. Connect the Digital to Analog Audio Converter to the other
end of the audio cable.
4. Connect the Digital to Analog Audio Converter’s power supply
to the converter and plug into wall socket.
5. Connect the Digital to Analog Audio converter to the television
using a Toslink Optical cable. Plug one end of the cable to the
converter and the other end to the digital audio output port on
the television.
Note: The HEADPHONE output terminal is usually located
on the side or front of the TV. When using the HEAD-
PHONE terminal, usually only the person wearing the
hearing instruments will hear the sound, and the TV speakers are
muted. If it is not desired that speakers are muted, please refer
to the first installation, or the one below for the scart adapter.
Your TV may support speakers and HEADPHONE being on simultaneously, check your TV manual for instructions.
Scart adapter – for TV:
1. Connect the power supply to
the wall socket and insert the
cable to the Mini-USB socket
on Interton TV Streamer
2. Connect the red and white plug
of the audio cord into the red
and white plugs on Interton TV
Streamer
3. Connect the Scart adapter on
the other end of the audio cable
4. Plug the Scart adapter into the TVs Scart terminal
Note: The Scart output terminal is usually located on the
back or side of the TV or DVD. When using this terminal,
the Video port of your TV is usually set as the output for
the sound. Consult your TV manual if you need to make changes
on the sound transfer.
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3. While pairing mode is activated, close the battery doors of
both hearing instruments and make sure they are ON. (If the
amber activity light turns off before the hearing instruments
are turned on, pairing will not be completed.) A successful
pairing will be indicated by an audible melody played in both
hearing instruments. You are now ready to use the Interton TV!
Pairing to a 2nd or 3rd Interton TV Streamer unit
It is possible to pair up to three Interton TV Streamer units with
a given pair of hearing instruments. To pair a second Interton TV
Streamer, press the pairing button of the second unit two times,
which will illuminate the channel indicator (8 on page 9) at number
2, and then close the battery doors on the hearing instruments.
A third Interton TV Streamer unit can be paired by pressing the
pairing button three times and completing the procedure as
described above.
Pairing to your hearing instruments
Note! The following information is intended primarily
for your hearing care professional, who in most cases will
complete the tasks that are necessary before the Interton
TV Streamer can be used with your hearing instruments. However, the process is designed to be simple and should be easily
accomplished by almost anyone.
Pairing is the process of setting up an exclusive communication
between your hearing instruments and your Interton TV Streamer. Your hearing care practitioner can set up pairing during the
fitting of your hearing instruments. Alternatively, you can follow
the below steps to pair your hearing instruments to Interton TV
Streamer:
1. Make sure Interton TV Streamer is plugged in to a wall socket
and that the green power light is ON. Your hearing instruments
must be off – open the battery door.
2. Press the pairing button on Interton TV Streamer (5 on page
8) one time. This will activate the amber activity light (10 on
page 9) indicating that pairing mode has been activated. Also,
channel indicator light number 1 (8 on page 9) will be turned
on when the pairing button has been pressed only once. Pairing mode will be activated for 20 seconds.
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The up to 3 Interton TV Streamer units are initially labeled by
letter designator A, B or C, and the Interton TV Streamer in use is
shown on the Remote Control display.
If you do not have a remote control, press and hold the push
button for about 3 seconds on the hearing instrument a 2nd or
3rd time to access the 2nd or 3rd Interton TV Streamer unit.
Start and stop streaming
Turn on the TV, HiFi Stereo, Computer or other audio device
connected to Interton TV Streamer. Make sure your hearing instruments are turned on as well. Streaming may be started in one
of two ways.
1. Press and hold the push button on either hearing instrument
for about three seconds. This must be done separately on both
hear ing instrume nts in order to he ar streamed a udio in both ear s.
Once Interton TV Streamer has been connected, an audible
melody will play in your hearing instruments and will be
followed by the streamed sound.
2. If you have a Interton Remote Control (optional), simply press the
Interton TV Streamer button. Doing so will briefly show a search
icon in the remote control display. Once the hearing instruments
connect to Interton TV Streamer, a short melody will be played
in both ears to confirm the presence of streamed audio and a
streaming icon will appear in the display. The streamed sound
can now be heard in your hearing instruments.
Start streaming on a 2nd or 3rd Interton TV Streamer unit
If more than one Interton TV Streamer device is available, you may
press the Interton TV Streamer button on the Remote Control a
2nd or 3rd time, depending on which Interton TV Streamer device
you want to hear from.
Connected to TV
Interton TV Streamer button
Searching for TV
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Controls
Adjust volume
Interton TV Streamer has been designed to provide a comfortable listening level from the moment it is activated. However, for
some devices or listening environments it may be desirable to
adjust the listening volume, and doing so can be accomplished in
a variety of ways. Keep in mind that volume adjustments apply to
the streamed signal only, not the volume of normal environmental
sounds.
• Use the “+” and “-“ keys (6 and 7 on page 9) to adjust volume to
a comfortable level. Make sure that your hearing instruments
are comfortably adjusted before you change the settings with
the volume control. In most cases this adjustment should only
be made one time, as Interton TV Streamer is intended as a
“set and forget” type of device.
• Use the Interton Remote Control (optional) to adjust volume.
Ask your hearing care professional for more information about
this accessory.
• The volume can in some cases be further adjusted at the
signal source, for example by turning the TV itself down. In
many cases this will adjust the volume of both streamed audio
(transmitted wirelessly to your hearing instruments) and nonstreamed audio (sounds reaching the hearing instrument
microphones in the normal fashion). Of course, this will also
affect listening volume for others in the room.
Stop streaming
• Shortly press the push button on either hearing instrument.
This will cancel streaming on the side pressed
• With the Interton Remote Control (optional) you just have to
press the “P” button, located in the center of the key pad. This
will return the hearing instruments to the last program used.
You may also press the home button to return to your default
settings.
• If you are using the telephone with Interton Phone Clip or
PhoneNow™, streaming of Interton TV Streamer will be
temporarily disrupted. When you have ended your phone call,
streaming will resume.
Note! You may get out of range (>7m) from your Interton TV
Streamer station. If you get back in range within 5 minutes,
your hearing instruments will automatically reconnect
and continue streaming.
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• When using Interton TV Streamer and the device is affected
by electromagnetic interference, move away from the source
General precautions
• Your hearing instrument and Interton TV Streamer were given a unique communication network
code during the fitting. This ensures that Interton TV
Streamer will not affect hearing instruments worn by
others.
• High-powered electronic equipment, larger electronic installations and metallic structures may significantly reduce the
operating range.
• Use only original GN Hearing accessories.
• Do not make any changes or modifications to Interton TV
Streamer.
• Opening Interton TV Streamer might damage it. If problems
occur which cannot be resolved by following the remedy
guidelines in the troubleshooting section of this user guide,
consult your hearing care professional.
• The Interton TV Streamer may only be repaired by an authorized service center.
• Do not use Interton TV Streamer in areas where RF transmission is prohibited, e.g. air planes etc.
• Do only connect Interton TV Streamer to connections which it
is explicitly intended for.
Mono / Stereo control
A two-position slide switch (1 on page 8) may be used to set
Stereo (two channel) or Mono (one channel) audio streaming. For
binaural fittings, the switch should preferably be set to Stereo. For
monaural fittings it should be set to the Mono position.
Important Information
Maintenance and Care
• Clean Interton TV Streamer using a damp cloth. Never use
household cleaning products (washing powder,soap, etc.) or
alcohol to clean the device.
• When Interton TV Streamer is not being used, unplug the
power supply from the wall socket
General warnings
• Keep Interton TV Streamer out of reach of children under 3 years.
• Interton TV Streamer uses low-powered digitally coded trans-
missions in order to communicate with other wireless devices.
Although unlikely, nearby electronic devices may be affected.
In that case, move the Interton TV Streamer away from the affected electronic device.
• Use the Interton TV Streamer only with a power supply unit
that has been supplied together with the product.
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Technical specifications
Operating range: up to 7 meters
Power supply: External wall adapter
Wireless: 2,4 GHz
Operating temperature: 0 to 55 degree C
Storage temperature: -20 to 60 degree C
Temperature test, transport and storage information
The product is subject to various tests in temperature and damp
heating cycling between -25 C and +70C according to internal
and industry standards.
Warranty
The Interton TV Streamer is covered by a limited warranty issued
by the manufacturer for a period of 12 months from the day of the
original purchase. Please notice that extended warranties may
apply in your country. Please contact your local Hearing Care
Professional for more information.
What is covered by this warranty?
Any electrical component, that because of workmanship, manufacturing or design defects fails to function properly under normal use during life of this warranty will be replaced or repaired
at no charge for parts or labour when returned to the point of
purchase.
If it is determined that repair is not feasible, the entire unit may be
replaced with an equivalent unit upon mutual agreement of the
Hearing Care Professional and the customer.
What is not covered by this warranty?
Problems arising from improper handling or care, excessive use,
accidents, repairs made by an unauthorized party, exposure to
corrosive conditions or damage due to foreign objects entering
the device are NOT covered by the limited warranty and may void
it. The above warranty does not affect any legal rights that you
might have under applicable national legislation governing sale
of consumer products. Your Hearing Care Professional may have
issued a warranty that goes beyond the clauses of this limited
warranty. Please consult your Hearing Care Professional for
further information.
Serial number:
Date of purchase:
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SYMPTOM
The TV Streamer button
on the Remote Control is
pressed but with no effect
at all
The pushbutton on the hearing aid has been pressed for
more than 3 seconds but
with no effect at all
The pairing button on the Interton TV Streamer is pressed
but no pairing melody is
played in the hearing aid
CAUSE
The Interton TV Streamer and
hearing aids have not been paired
The Remote Control and hearing aids are not within wireless
range
The Interton TV Streamer and
hearing aid have not been paired
The Interton TV Streamer and
hearing aid are not within wireless range
The Interton TV Streamer and
hearing aid have not been simultaneously in pairing mode
POSSIBLE REMEDY
Carry out pairing process
Assure that Remote Control and hearing aids are within wireless
range and activate streaming again
Carry out pairing process
Assure that Interton TV Streamer and hearing aids are within
wireless range, and repeat pairing process
Repeat pairing process and assure that the battery doors on
both hearing aids are closed within 20 seconds after the pairing
button has been pressed on the Interton TV Streamer
TROUBLESHOOTING GUIDE
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SYMPTOM
The TV button on the
Remote Control is pressed
but no streamed audio
signal is found when
searched for (indicated by
an ’X’ icon on the display)
There is no sound in the
hearing aids although being
in the streaming program
The sound from the Interton
TV Streamer is distorted
CAUSE
The Interton TV Streamer and
hearing aids are not within wireless range
The Interton TV Streamer is not
powered on
The Interton TV Streamer is not
cabled correctly to the TV
The Interton TV Streamer is either
powered off or the sound from the
TV output has been muted
The Interton TV Streamer and
hearing aids are not within wireless range
The TV might have been powered off or the sound from the TV
has been muted
The audio input level from the TV
is too high
POSSIBLE REMEDY
Assure that Interton TV Streamer and hearing aids are within
wireless range and activate streaming again
Power on the Interton TV Streamer and activate streaming again
Connect the cable between the Interton TV Streamer and the TV
correctly and activate streaming again
Power on or unmute the TV and activate streaming again
Assure that Interton TV Streamer and hearing aids are within
wireless range
Power on or unmute the TV
Adjust the volume using the key on the Interton TV Streamer until
the sound is no longer distorted
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SYMPTOM
The volume level from the Interton TV Streamer is very low
The sound from the Interton
TV Streamer is distorted or
drop-outs occur from
time to time
The sound from the Interton
TV Streamer is not synchronized with the TV picture
The sound from the Interton
TV Streamer is not synchronized with the sound from the
TV loudspeakers
CAUSE
The audio input level from the TV
is too low
The Interton TV Streamer and
hearing aids are on the edge of
the wireless range
The Interton TV Streamer and
hearing aids are not within sufficient ”line-of-sight”
Your TV is not able to synchronize the sound from the selected
audio outputs and the picture
Your TV is not able to synchronize the sound from the selected
audio outputs with the sound
from the TV loudspeakers
POSSIBLE REMEDY
Adjust the volume using the ”+” and ”-” keys on the Interton TV
Streamer until the sound is sufficiently loud
Move a little closer to the Interton TV Streamer
Assure that the Interton TV Streamer is placed in an adequate
position, and that you are within normal reach without any significant obstacles obstructing the streaming
If possible, try using another audio output from your TV and if this
does not help, contact your TV dealer.
The Interton TV Streamer audio streaming has almost no latency
and does not contribute itself to any lip sync error
If possible, try using another audio output from your TV and if this
does not help, contact your TV dealer.
The Interton TV Streamer audio streaming has almost no latency
and does not contribute itself to any perceived reverberation
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SYMPTOM
The sound from the hearing
aids is either to low or too
high
A hearing aid unintentionally drops out of the streaming
program
You can not hear streamed
sound after connecting and
pairing the hearing aids and
your TV with Interton TV
Streamer
CAUSE
The audio input level is not suitable for listening
The Interton TV Streamer and
hearing aids have been out of
wireless range for more than 5
minutes
The battery in the hearing aid is
so depleted that it no longer supports audio streaming
You may use a cable box with
your TV.
Your TV only supports ‘Audio
Out’ or speakers, but not both.
POSSIBLE REMEDY
Adjust the volume using the ”+” and ”-” keys on the Interton TV
Streamer until the sound is suitable.
Alternatively (option), use the ”+” and ”-” keys on the Remote Control for doing this operation
Assure that Interton TV Streamer and hearing aids are within
wireless range and activate streaming again
Replace the battery in the hearing aid with a new one
Connect the red and white audio output cables to the cable box
directly
It may be necessary to connect an external receiver or amplifier
to the television and connect Interton TV Streamer to the external
component.
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Notes: Notes:
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Be aware of information marked with the warning symbol
WARNING points out a situation that could lead to
serious injuries,
CAUTION indicates a situation that could lead to
minor and moderate injuries
Advice and tips on how to handle your Interton acces-
sory bet ter.
Equipment includes RF transmitter
Product is a Type B applied part
Any issues relating to the EU Medical Device Directive
93/42/EEC and R&TTE Directive 1999/5/EC should be
directed to GN Hearing A/S, Lautrupbjerg 7,
DK 2750 Ballerup, Denmark
Please ask your local hearing care professional
concerning disposal of your Interton accessory
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17729000-GB-11.08 Rev.B
Worldwide headquarters
Interton A/S | Lautrupbjerg 7 | DK-2750 Ballerup | Denmark
Tel.: +45 45 75 1111 | Fax: +45 45 75 1119 | www.interton.com
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