Interton SR70, SR80, GAN90 User Manual

User guide

Non wireless behind-the-ear (BTE)

Interton Share and Interton Gain

Introduction

Congratulations on the purchase of your new hearing aids. Interton’s innovative sound
technology and design, combined with the customised setup selected by your hearing care
professional, will make your hearing a more enjoyable experience.

Intended use

Generic air-conduction hearing aids are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing aids is to
receive, amplify, and transfer sound to the eardrum of a hearing impaired person.

Please read this manual carefully in order to wholly benefit from the use of your hearing
aids. With proper care, maintenance, and usage, your hearing aids will aid you in better

Hearing aids model:
communication for many years. Ask your hearing care professional if you have any ques­tions.

Model SR70 SR80 GAN90
Battery size 13 13 675

Left serial number: Right serial number:

2 3

Becoming accustomed to amplification

While purchasing hearing aids is a major step, it is only one step in a process toward more
comfortable hearing. Successfully adapting to the amplification of your hearing aids takes

It may take as long as several months for your brain to get used to all the “new” sounds

around you. Following the above suggestions will give your brain time to learn how to in-

terpret amplification and increase the benefits you get from using Interton hearing aids.
time and consistent use.

You will enjoy more benefits from your Interton hearing aids by taking the following ac­tions:

• Wear the hearing aids regularly in order to get comfortable with using them

• It takes time to get used to hearing aids. Ask your hearing care professional to design a

schedule tailored just for you

• As you get more comfortable with your hearing aids, increase the wearing time and

Statement

This device complies with part 15 of the FCC rules and ICES-003 of the ISED rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference

2. This device must accept any interference received, including interference that may
cause undesired operation

wear them in multiple types of listening situations

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NOTE: This equipment has been tested and found to comply with the limits for a

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Class B digital device, pursuant to part 15 of the FCC rules and ISED rules. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

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• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from the one in which the

receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Changes or modifications can void the user´s authority to operate the equipment.

The products are in compliance with the following regulatory requirements:

• In EU: the device conforms to the Essential Requirements according to Annex I of Council

Directive 93/42/EEC for medical devices (MDD).

CONTENTS

Introduction..............................2

Intended use .............................3

Becoming accustomed to amplification .....4

Description of the BTE hearing aids ........ 10

Getting started .......................... 12

Power-on Delay .......................... 13

Battery door lock ........................ 14

Inserting/Replacing the battery ........... 15

Low battery warning ..................... 16

Inserting/Removing hearing aids ..........16

8 9

Removal (custom earmoulds) ............. 18

Operation of the hearing aids ............. 18

Telephone use........................... 21

Telecoil (optional)........................22

AutoPhone..............................23

Teleloop systems ........................28

Direct audio input (optional) ..............29

Connecting/Disconnecting audio boots ....30

Care and maintenance ...................32

Daily maintenance .......................34

Cleaning earmoulds ......................35

Temperature test, transport and

storage information .....................36

General precautions .....................37

General warnings ........................38

Battery warnings ........................41

Troubleshooting guide ...................44

Technical data...........................52

Warranty and repairs . . . . . . . . . . . . . . . . . . . . 53

Advisories ..............................54

Description of the BTE hearing aids

SR1180-VI, SR1170-VI, GAN390-DVI, GAN290-DVI

5

4

3

1

1. Push button

2. Battery compartment & On/Off switch

3. Sound outlet

4. Front microphone inlet

5. Back microphone inlet

6. Volume control

7. Direct audio input

8. Left/Right indicator
(Left=Blue/Right=Red)

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9. Battery door lock

10. Model

11. Product name

12. Serial number

13. Battery door

14. Earhook

15. Earmould and tubing

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12

10

7

2

13

8/9

11

Traditional fitting

(earmould and tube)

15

14

Getting started

On/Off function

1. When the battery door is closed, the hearing aid turns on, and

the default program will be activ ated.

2. To turn off the hearing aid, open the battery door. Many indi-

viduals can use their fingernail to pull it open.

Tip: Whenever the hearing aids are not in use,

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remember to turn them off to avoid unnecessary bat­tery consumption.

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Power-on Delay

Hearing aids can be turned on once you have placed them on your ears. If you prefer to turn
them on just prior to placing them on your ear, your hearing care professional can activate a
function called Power-on Delay.

This function will delay the time in which the hearing aids turn on by ten seconds after the
battery compartment is closed. This reduces the risk that the hearing aids will whistle while
you put them on. With Power-on Delay, a beep will be heard for each second of the delay
period.

Battery door lock

Your hearing care professional can install a Left/Right side indicator
(Blue=Left, Red=Right), which can be used to lock the battery door. Once
locked, the hearing aid can only be turned off once the hearing aid
is unlocked.

To lock the battery door:

1. Close the battery door

2. Using the battery door locking tool, slide the color marker to the

right.

To unlock the battery door: Slide the color marker to the left.

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Unlock Lock

Inserting/Replacing the battery

1. Open the battery door completely by using your fingernail.

2. Remove the used battery if present. Insert the new battery with the positive side in
the correct position. The battery door has a ‘+’ indicator to help determine the correct
insertion.

3. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.

4. Gently close the battery door.

Note: To save battery power, turn off your hearing aids when they are not in use.

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Low battery warning

When the batteries are low on power, your hearing aids reduce the volume, and play a mel­ody until they are empty and turn off. The melody will recur every 5 minutes for SR70/80
models, and every 15 minutes for GAN90.

NOTE: Keep spare batteries on hand.

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Inserting/Removing hearing aids

Insertion (custom earmoulds)

1. Hold the earmould between your thumb and index finger and position its sound outlet
in your ear canal.

2. Slide the earmould all the way into your ear with a gentle, twisting movement.

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3. Turn the top part of the earmould gently backwards and forwards so
that it tucks behind the fold of skin above your ear canal.

4. Move the earmould up and down and gently press to ensure it is posi­tioned correctly in the ear. Opening and closing your mouth can ease
insertion.

5. Make sure the hearing aid is seated behind the ear.

By experimenting, an easier method may be discovered. With proper inser­tion, hearing aids should fit snugly but comfortably. If hearing aids cause
irritation of the ears, contact your hearing care professional. Never attempt
to modify the shape of the hearing aid, earmoulds, or tubing yourself.

Tip: It may be helpful to pull your ear up and outward with your op-

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posite hand during insertion.

Removal (custom earmolds)

1. Hold a portion of your earmould towards the back of the ear.

2. Pull the earmould outward and simultaneously rotate the ear-

volume setting for you. Please note the setting of that particular level. To increase the
volume with the instrument fit to your ear, turn the volume control wheel up. To reduce the
volume, turn the wheel down.

mould forward.

3. Consult your hearing care professional if you have difficulties
removing the hearing aid.

Please note that your instrument has been fit by your hear­ing care professional and that your hearing loss requires a
certain amount of amplification. This will also affect how
much you are able to increase the volume on your instru-

Operation of the hearing aid

Volume control (in 70, 80, and 90 models)

The volume wheel has numbers on it from 1 to 4, with 4 being the maximum volume setting.

ment. If you want to go back to the default volume setting,
the volume control has to be set at 2,5 (between 2 and 3). If
you prefer not to use the volume wheel your hearing care
practitioner can disable the volume control.

During the fitting of the hearing aid, your hearing care practitioner will select an optimal

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Programme Description of when to use

1

Telephone use

Your hearing aid allows you to use the telephone as you normally do.
However, finding the optimal position for your telephone may require
practice.

2

3

4

The following suggestions may be helpful:

1. Dependent on your fitting and hearing status, either hold the
telephone up to your ear canal or hold it close to the hearing aid microphones as il­lustrated.

2. If whistling occurs, try holding the telephone in the same position for a few seconds as
the hearing aid may be able to cancel the whistling.

3. Holding the telephone slightly away from the ear can also stop any whistling.

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Telecoil (optional)

If needed, a telecoil can be activated by your hearing care professional and accessed
through one of the additional programmes. A telecoil picks up a telephone’s magnetic sig­nal and converts it to sound. When using a telecoil programme, the receiver of the tel­ephone may need to be held closer to the hearing aid. The handset of the telephone may
need to be moved to slightly different positions in order to find the best reception.

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AutoPhone (Gain 90 only)

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By placing a magnet on the telephone receiver, your hearing aids automatically switch the
telephone programme on when the receiver is close to your ear.

When you remove the receiver from your ear, the hearing aids automatically return to the
previous listening programme.

Place the AutoPhone magnet

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Follow these steps in order to place the AutoPhone magnet properly:

Clean the telephone thoroughly. Remove foil from magnet. Place the magnet.

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A MEDICAL PRACTITIONER.

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Note: Do not cover the loudspeaker opening with the magnet.
Note: If AutoPhone does not work to your satisfaction, moving the magnet to an-

Note: If the hearing aids do not switch to the telephone programme every time, you

Note: Use a recommended cleaning agent.

WARNING: IF A MAGNET IS SWALLOWED, SEEK IMMEDIATE ASSISTANCE FROM

Note: Ask your hearing care professional to enable AutoPhone as one of your pro-

grammes.

other position may improve ease of use and comfort while speaking.

can reposition the AutoPhone magnet or add additional magnets.

How to use AutoPhone

1. Lift the telephone to your ear.

2. When you hear a short melody, the phone programme is active.

Note: You may need to move the telephone receiver slightly to find the best position

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for reliable AutoPhone activation and good hearing on the telephone.

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i AutoPhone warnings

1. Keep magnets out of reach of pets, children and mentally challenged persons.

2. The AutoPhone magnet may affect sensitive medical devices / electronic systems.
Seek advice from the manufacturers regarding appropriate safety measures when
using the AutoPhone solution near the sensitive device / equipment (pacemakers and
defibrillators) in question. If the manufacturer cannot issue a statement, we recom­mend keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away
from magnetically sensitive devices (e.g. pacemakers).

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AutoPhone precautions

1. If you experience frequent signal loss or noise during calls, move the AutoPhone mag­net to another place on the telephone receiver.

2. Only use magnets supplied by Interton.

Teleloop systems

Many places, such as theatres, houses of worship, and schools are equipped with teleloop
systems. When using a telecoil programme with teleloop systems, sound is picked up di­rectly. If there is no sound from the hearing aids in a teleloop system and with a telecoil
programme activated, the teleloop system may not be turned on or is not operating cor­rectly. If a facility is not equipped with a teleloop system, sitting as close as possible to the

Direct audio input (optional)

Use of direct audio input (DAI), which enables a direct connection of the hearing aids to items
such as television, radio, and remote microphones, may increase speech understanding for
some individuals. The sound source is connected to the hearing aids by a cable or a wireless
FM system to the audio boot. This accessory connects to the bottom of the hearing aids, and
once properly clicked into place, the hearing aids switch to DAI automatically.

front may be helpful.

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Connecting/Disconnecting audio boots

Connecting audio boots

1. Align the tip of the audio boot with the groove just above the battery
compartment and below the model number.

2. Once in place, move the boot in the direction of the
battery compartment.

3. Gently click the audio boot onto the hearing aid.

2

1

3

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Disconnecting audio boots

1. Press and hold the button on the front side of the audio booth.

2. Gently remove the audio boot from the hearing aid.

1

2

Care and maintenance

Please follow the advices below to have the best user experience and to prolong the life of
your hearing aids.

6. Keep your hearing aids away from excessive heat and direct sunlight. The heat may
deform the shell, damage the electronics and deteriorate the surfaces.

7. Do not swim, shower or steam bathe while wearing your hearing aids.

1. Keep your hearing aids dry and clean.

2. Open the battery door to dry out your hearing aids when you are not wearing them.

3. Wipe the hearing aids with a soft cloth after use to remove grease or moisture.

4. Do not wear your hearing aids when putting on cosmetics, perfume, after-shave, hair
spray, suntan lotion etc. These might discolour the hearing aid or get into the hearing
aid causing damage.

5. Do not immerse your hearing aid in any liquid.

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Daily maintenance

It is important to keep your hearing aid clean and dry. On a daily
basis, clean the hearing aids using a soft cloth or tissue.
In order to avoid damage due to humidity or excessive perspira­tion, the use of a drying kit is recommended. Some drying kits are
electric, and in addition to thoroughly drying out hearing aids, they
help sanitize.

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Cleaning earmoulds

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1. Detach the earmould and attached tubing from the hearing aids prior to
cleaning.

2. Use a mild soap to clean the earmould and rinse with lukewarm water.

3. Dry the earmould thoroughly. Use the airbulb and cleaning wire to re­move residual water and debris from the tubing.

Note: Earmould tubing may become stiff, brittle, or discoloured over time. Contact

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your hearing care professional regarding tube changes.

Temperature test, transport and storage information

Interton Hearing Aids are subjected to various tests in temperature and damp heating
cycling between -25°C (-13°F) and +70°C (+158°F) according to internal and industry stand­ards.

During transport or storage, the temperature should not exceed the limit values of -20°C
(-4°F) to +60°C (+140°F) and relative humidity of 90% RH, non-condensing (for limited
time). The air pressure between 500 hPa and 1,100 hPa is appropriate.

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i General warnings

1. If a hearing aid is broken, do not use it.

2. Consult a hearing care professional:

• If you think there may be a foreign object in your ear canal

• If you experience skin irritation

• If excessive earwax accumulates with the use of the hearing aid

3. Different types of radiation, e.g. from NMR, MRI or CT scanners, may damage hearing
aids. It is recommended not to wear hearing aids during these or other similar proce­dures. Other types of radiation, such as burglar alarms, room surveillance systems,
radio equipment, mobile telephones, contain less energy and will not damage hear­ing aids. However, they have the potential to momentarily affect the sound quality or
temporarily create undesired sounds from hearing aids.

4. Do not wear hearing aids in mines, oil fields, or other explosive areas unless those
areas are certified for hearing aid use.

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5. Do not allow others to use your hearing aids.

6. Hearing aid usage by children or mentally disabled persons should be supervised at
all times to ensure their safety. The hearing aid contains small parts that could be
swallowed by children. Please be mindful not to leave children unsupervised with this
hearing aid.

7. Hearing aids should be used only as prescribed by your hearing care professional.
Incorrect use may result in sudden and permanent hearing loss.

8. Warning to hearing care professionals: Special care should be exercised in selecting
and fitting hearing aids with maximum sound pressure level that exceeds 132 dB SPL
with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of
the remaining hearing.

9. External devices connected to the electrical input must be safe according to the
requirements of IEC 60601-1-1, IEC 60065, or IEC 60950-1, as appropriate (wired con­nection, f.ex. HI-PRO, SpeedLink).

i General precautions

1. Do not leave hearing aids in the sun, near an open fire, or in a hot, parked car.

2. Do not wear hearing aids while showering, swimming, in heavy rain, or in a moist
atmosphere such as a steam bath or sauna.

3. Should the hearing aid become moist, remove the battery and place the hearing aid
in a closed container with a drying agent. Your hearing care professional can provide
options for drying containers or kits.

4. Remove the hearing aids when applying items such as cosmetics, perfume, after­shave, hair spray, and suntan lotion.

5. Use only original Interton consumables e.g. tubes and domes.

6. Only connect Interton hearing aids to Interton accessories intended and qualified to
be used with Interton hearing aids.

7. Never attempt to modify the shape of the hearing aid, ear-moulds, or tubing yourself.

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i Battery warnings

Batteries contain dangerous substances and should be disposed of carefully in the interest
of your safety and for the environment. Please note:

1. Keep batteries away from pets, children and mentally challenged persons.

2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery
has been swallowed, as they can be harmful to your health.

3. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated
as rechargeable because they may leak or explode.

i WARNING: BATTERIES MAY LEAK. REMOVE THE BATTERY IF YOU LEAVE THE

HEARING AIDS UNUSED FOR LONGER PERIODS.

i WARNING: DO NOT RECHARGE ZINC AIR BATTERIES – THEY MAY LEAK OR

EXPLODE.

i WARNING: DO NOT ATTEMPT TO DISPOSE OF BATTERIES BY BURNING THEM.
i WARNING: USED BATTERIES ARE HARMFUL TO THE ENVIRONMENT. PLEASE

DISPOSE OF THEM ACCORDING TO LOCAL REGULATIONS OR RETURN THEM TO
YOUR HEARING CARE PROFESSIONAL.

i WARNING: ZINC AIR BATTERIES CAN BE HARMFUL TO YOUR HEALTH:

• CONSULT A PHYSICIAN IMMEDIATELY IF A BATTERY HAS BEEN SWALLOWED

• DO NOT PLACE Zinc AIR BATTERIES IN YOUR MOUTH

• KEEP BATTERIES AWAY FROM CHILDREN, MENTALLY DISABLED PERSONS,
AND PETS

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i WARNING: IF THE BATTERIES ARE NOT INSERTED CORRECTLY, THE DEVICE

WILL NOT WORK AND THE BATTERIES MAY BUILD UP HEAT. IF THIS HAPPENS,
PLEASE REMOVE THE BATTERIES.

Troubleshooting Guide

SYMPTOM CAUSE

No sound

• Not turned on

• Dead battery

• Battery door will not close

• Blocked earmould or tube

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POSSIBLE REMEDY

• Turn on by closing the battery door

• Replace battery

• Insert battery properly

• Clean earmould or tube

Troubleshooting Guide

SYMPTOM CAUSE

Not loud enough • Incorrect earmould placement

• Blocked earmould or dome

• Blocked sound outlet filter

• Change in hearing sensitivity

• Excessive ear wax

• Volume set too low

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POSSIBLE REMEDY

• Reinsert earmould

• Clean earmould, replace dome, replace filter

• Change filter or consult your hearing care professional

• Consult your hearing care professional

• Consult your physician

• Increase the volume control if available or consult your hearing care professional

Troubleshooting Guide

SYMPTOM

Excessive whistling /
feedback

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CAUSE

• Incorrect earmould placement

• Incorrect dome placement

• Excessive ear wax

• Feedback control may need adjustment

• Earmould tubing worn or damaged

• Hearing aid settings not optimal

POSSIBLE REMEDY

• Re-insert earmould carefully

• Re-insert dome

• Consult your hearing care professional

• Consult your hearing care professional

• Consult your hearing care professional

• Consult your hearing care professional

Troubleshooting Guide

SYMPTOM

Sound distorted /
not clear

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CAUSE

• Weak battery

• Improper earmould or dome fit

• Hearing aid damaged

• Hearing aid settings not optimal

POSSIBLE REMEDY

• Replace battery

• Consult your hearing care professional

• Consult your hearing care professional

• Consult your hearing care professional

If there are any other p roblems not me ntioned in this guide, please contac t your hearing c are profe ssion al.

Technical Data

Hearing aid Model Maximum output (2ccCoupler / IEC 60118-7)

Standard BTE

SR1170-VI

Power BTE

SR1180-VI

Super Power BTE
GAN390-DVI
GAN290-DVI

128 dB SPL

136 dB SPL

139 dB SPL
139 dB SPL

Warranty and repairs

Interton provides a warranty on hearing aids in the event of defects in workmanship or
materials, as described in applicable warranty documentation. In its service policy, Interton
pledges to secure functionality at least equivalent to the original hearing aid. As a signatory
to the United Nations Global Compact initiative, Interton is committed to doing this in line
with environment-friendly best practices. Hearing aids therefore, at Interton discretion, may
be replaced by new products or products manufactured from new or serviceable used parts,
or repaired using new or refurbished replacement parts. The warranty period of hearing aids
is designated on your warranty card, which is provided by your hearing care professional.

For hearing aids that require service, please contact your hearing care professional for
assistance. Interton hearing aids that malfunction must be repaired by a Interton qualified
technician. Do not attempt to open the case of hearing aids, as this will invalidate the
warranty.

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Advisories

The Advisories contain important information which must be fully understood, shared and
followed at all times.
Non-compliance may lead to severe personal injuries and/or equipment damages.
Be aware of information marked with the following symbols:

Please ask your local hearing care professional concerning disposal of your hear­ing aids.

i WARNI NG points out a situation that could lead to serious injuries.
i CAUTION indicates a situation that could lead to minor and moderate injuries.

i NOTE: Country specific regulations apply.

© 2018 GN Hearing GmbH. All rights reserved. Interton is a trademark of GN Hearing GmbH.

i Advice and tips on how to handle your hearing aid better.

Follow instructions for use.

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Manufacturer according to EU Medical
Device Directive 93/42/EEC:

Worldwide Headquarters

Interton A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Tel.: [phone]
interton.com

CVR no. 55082715

Any issues relating to the EU Medical Device Directive 93/42/EEC
should be directed to Interton A/S.

400953000GB-18.10-Rev.B