Interton CIC, ITC, ITE, Microphone-In-Helix (MIH), Crisp User Manual

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User Guide

Custom made Models: CIC, ITC, ITE Microphone-In-Helix (MIH)

Interton Cosmo Interton Crisp Interton Share Interton Step

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Hearing instrument model:

Left serial number:

Right serial number:

Instrument version:

Completely In the Canal (CIC)

In The Canal (ITC)

In The Ear (ITE)

Microphone in Helix (MIH)

Power version:

Standard Power Ultra Power

Battery s ize:

13 o ra ng e 312 b row n 10A yellow

Programme Beep Descripti on of when to use

1 2 3 4

Delayed on-activatio n...............12

Volume control....................20

Push button......................21

Wireless................15, 22, 23, 36

AutoPhone.......................26

Telecoil/Tele-loop system ............31

Power device-exce eds 132 dB SPL ......

SPECIFIC F EATURES SUPPORTED BY YOUR H EARING SYSTEM:

Note: Your hearin g system might not sup port all 4 enviro nmental program mes. Ask your hear ing care professi onal for details.

Ask your he aring care profes sional to marked opt ions supported b y your hearing syste m.

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Th a n k You

Thank you for selecting an Interton hearing system. We are p roud of our hea ring products and are conﬁ dent you have chosen one of the be st products ava ilable.

Please familiarize yourself with the information in this guide. It contains important instructions for proper use and care, tec hnical pe rforma nce information, and other g eneral information ab out your hea ring system. Your hearing system h as been adj usted to your par ticular he aring los s. Your hearing hea lth care profession al will explain these adj ustments an d the specia l features of your particu lar model.

All the key feature s and functions of your hea ring system are explained in video tutorials. To watch them simply s can QR code s and watch the vid eos on your smar tphone. If you do not have scann ing application insta lled yet you can go to getsca nlife.com on your m obile browse r to download fre e application. (ScanL ife® is one of the free applic ations you can use to play QR cod es, you can also us e any other QR sc anner to play the v ideos).

Becoming Accustomed to Ampliﬁcation

While purch asing a hearing system is a m ajor step, it is only one step in a pro cess toward more comforta ble hearing. Su ccessfully adapting to th e ampliﬁcation your hea ring system prov ides takes time and consi stent use. You will enjoy more ben eﬁts from your In terton hea ring system by taking the following actions:

• Wear the system reg ularly in o rder to get comfo rtable w ith using it.

• It takes time to get us ed to a hearin g aid. It may help to be gin by wearin g your heari ng aid for short periods – eve n as little a s 15 minutes – and then gradually building up your wearing time. In a way, it’s no different than adju sting to contact lenses. Speak to you hearing care professional, wh o can desig n a schedule t ailored just for you.

• As you get more co mfortab le with the system, increase the wearing tim e and wear your h earing sys tem in multiple t ypes of listening enviro nments.

It may take as long a s several months for your brain to get used to all the “new” sounds around you. Following these suggestio ns will give you r brain time to le arn how to interpret ampliﬁcation and increase the beneﬁts you ge t from using an Interton hearing system.

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Hearing instrument t ype desi gnations for m odels incl uded in this u ser guide are: Hearing instrument type des ignations fo r models inc luded in this user guide a re: Model BO312, FCC ID: X26BO312, IC: 6941C-BO312; Model BO13, FCC ID: X26BO13, IC: 6941C-BO13; Model PH312, FCC ID: X26PH312, IC: 6941C-PH312; and Model PH13, FCC ID: X26PH13, IC: 6941C-PH13. Please see page 12 and 13 for list of models referring to all types.

Statement:

This devic e complies with Part 15 of the FCC Rul es and IC rul es. Operation i s subject to the fo llowing two c onditions: (1) this device may not cause harmful inter ference, and (2) this device m ust accept a ny interference received, including interfe rence that may c ause unde sired operation.

Note: This equipme nt has been te sted and found to co mply with the limits for a Cla ss B digital d evice, pursuant to pa rt 15 of the FCC Rules and ICES-00 3 of the IC rules. T hese limi ts are designed to provide reasonable protection ag ainst harmful inter ference in a re sidentia l installati on. This equipment gen erates,

uses and ca n radiate radio f requency e nergy and, if n ot installe d and used in ac cordance with the instructions, m ay cause har mful inter ference to rad io communi cations. Howeve r, there is no guarantee that interfere nce will not occur in a par ticular in stallation. If this equipm ent does ca use harmful interference to radio or televi sion reception, which can be determined by turning the equipme nt off and on, the user is encourag ed to try to corre ct the inter ference by on e or more of the foll owing measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect th e equipment into an outlet on a c ircuit dif ferent fro m the one in which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations can void the user´s authority to operate the equipment.

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Intended use

Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaire d hearing. The fundam ental oper ating principle of hearing instrum ents is to receive, amplify, and transfer sound to the ear drum of a heari ng impaired person.

List of countries:

Products without wireless functionality are intended for worldwide sales. In the EU, products with wireless functionality are intended for sale in countries within European Economic Area as well as Switzerl and.

The products are in compliance with the following regulatory requirements:

• In EU: the device co nforms to the Ess ential Requirements ac cording to Annex I of Council D irective 93/42/EEC for medical d evices (MD D) and essential requirements and oth er relevant provisions of Directive 1999/5/EC (R&TTE).

• The declaration of conformity may be consulted at www.resound.com

• In US: FCC CFR 47 Part 15, subpart C.

• Other identiﬁed applicable international regulatory requirements in countries outside EU and US. Please refer to local co untry req uirements fo r these area s.

• In Canada: the se hearing instruments are certiﬁed unde r the rules of IC.

• Cet apparei l numérique de la classe B est confor me à la norme N MB-003 d u Canada.

• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted purs uant to the Japanese Radio L aw (電波法) and the Japanese telecommunications Business Law (電気通信事業法) This device should not b e modiﬁed (othe rwise the granted designation number will become invalid)

• This produc t is a custom-mad e device.

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Hearing Instrument(s) model and

basic information ........................2

Thank you .............................4

Becoming Ac customed to Ampliﬁcation .......5

Intended use ...........................8

List of countr ies . . . . . . . . . . . . . . . . . . . . . . . . . 8

Instruments component identiﬁcation ........12

On/Off function ........................16

Delayed activation (optional) ...............16

Inserting/ Replacing the battery ............ 17

Low batter y indicator ....................19

Inserting/removing hearing instruments.......20

Volume control (optional) .................24

Push button (optional) ...................25

Flight mode (wireless devices only)..........27

Telephone use ........................29

Listen to radio or T V ....................30

Cellular ph ones ........................30

AutoPhone (optional) ....................31

Telecoil (optional) .......................36

Tele-loop systems (optional) ...............37

Care and maintenance...................38

Contents

Cleaning Custom made device ............40

Replacing wa x ﬁlters.....................40

Wireless warnings and precautions

(wireless devices only) ...................42

General warnings.......................43

Troubleshooting guide ...................46

Technical Data .........................54

Warranty and repairs ....................60

Temperature test, transport and

storage information......................61

Hearing instrument expectations ...........62

Warning to Hear ing Aid Disp ensers (US on ly) ..62

Important Notice for Prospective

Hearing A id Users (US onl y) ...............63

Children wit h hearing lo ss (US only) .........64

High sound pressure levels ...............65

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Hearing instruments of type BO13 are avail able in t he following variants: C650-MW C650-MPW C650-MUW C450-MW C450-MPW C450-MUW

Hearing instruments of type PH312 are avai lable i n the fol lowing variants: CI23 0-W CI230-PW CI230 -DW CI230-DPW CI33 0-W CI330-PW CI330 -DW CI330-DPW ST430-DPW ST4 3 0 -D W ST4 3 0 -P W ST4 3 0 -W

ST230-DPW ST230 -DW ST230 -PW ST23 0-W

Hearing instruments of type BO312 are avai lable in the fol lowing variants: C630-MW C630-MPW C630-MUW C430-MW C430-MPW C430-MUW

Hearing instruments of type PH13 are availa ble in t he following variants: CI25 0-W CI250-PW CI250 -DW CI250-DPW CI35 0-W CI350-PW CI350 -DW CI350-DPW ST450-DPW ST4 5 0 -D W ST4 5 0 -P W ST4 5 0 -W

ST250-DPW ST250 -DW ST250 -PW ST25 0-W

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1. Push button (optional)

2. Battery compar tment an d On/Off

switch

3. Removal cord (optional)

4. Sound outlet

5. Wax ﬁl ter

6. Venting (optional)

7. Microphone sound inlet(s)

8. Remote microphone and tubing

(for Microphone In Helix devices)

9. Volume control (optional)

10. Model

11. Manufacturer

12. Serial number

Non wireless hearing instruments a re avail able in t he following variants: ST430-DP ST4 3 0 -D ST4 3 0 -P ST4 3 0 ST230-DP ST230 -D ST230-P ST230 ST450-DP ST4 5 0 -D ST4 5 0 -P ST4 5 0

ST250-DP ST250 -D ST250-P ST250 SR1310 SR1210 SR 1110 SR1310 -P SR1210 -P SR 1110 -P SR133 0 SR133 0- D SR1230 SR1230 -D SR 113 0

SR133 0- P SR133 0- DP SR1230 -P SR1230 -DP SR 113 0 - P SR135 0 SR135 0- D SR125 0 SR125 0-D SR 115 0 SR135 0- P SR135 0- DP SR125 0-P SR125 0-DP SR 115 0 - P

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Getting started

On&Off function

1. When the bat tery door i s closed, the hearing instrument tu rns on, and the default prog ram will be ac tiv ated.

2. To turn off the he aring instr ument, open the batter y door. Many individuals can use their ﬁng ernail to pul l it open.

Whenever the hearing instruments a re not in use, re-

member to turn them off to avoid u nnecess ary bat tery consumption.

Delayed activation

Hearing instruments c an be turne d on once you have placed them on your ears. If you p refer to turn the m on just prior to placing them on your ear, your hearing care professional can activate a function calle d

Scan a QR co de with your smart pho ne and watch a

instruction video.

Off

Delayed on-activation. Thi s function w ill delay the ti me in which the hearing in struments turn on by several seconds af ter the battery comp artment is closed. Wi th Delayed on-activation, a be ep will be heard for each second of the delay perio d.

Inserting/Replacing the battery

1. Open the battery door completely by using your ﬁngernail.

2. Remove the used bat tery if pre sent. Inser t the new bat tery with the positive side in the correct position.

3. Gently close the batte ry door.

Always use new Zinc-Air batteries that have a m inimum

remaining s helf-life of 1 yea r.

Scan a QR co de with your smart pho ne and watch a

instruction video.

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Low batter y indicato r

Your hearing care p rofessiona l can set your hearing ins trument to give a n acoustic al indicati on when the battery i s reaching its end of life. The h earing instrument wi ll reduce am pliﬁcatio n and emit a me lody if battery power gets too low. This signal w ill recur eve ry ﬁve minu tes until the he aring instr ument autom atically switches of f. It is recommended that you kee p spare batteries on han d.

Low batter y indicato r (instrume nts paired with access ories only)

Active usage of th e Interton wi reless acc essories (Remote Control, Phone Clip a nd TV Stre amer) requires more batter y power from th e hearing i nstruments than when the se are working on their own. When the battery i n the hearin g instrume nt has deple ted to a level at which u se of the Inter ton TV Strea mer TV a nd Phone Clip ca nnot be supported, the he aring instr ument will play two sets of de scending tones. After this, your hearing instru ment and Inter ton Remote Control will continue to work as usual, but you will n ot be able to use your I nterton T V Streamer and Phone Cli p. At some point the battery leve l will not support the remote control either and yo u will once again hear the d escendi ng tones. The he aring instruments wi ll continue to work a s usual. Onc e a new batter y is inser ted, full ope ration of the acc essorie s will resume.

i WARNING

1. Remove the batteries to prevent l eakage wh en the hear ing instruments are not in us e for an extend ed period of time.

2. Do not attempt to recharge batteries (Zinc Air) w hich are not sp eciﬁcal ly design ated as rechargeable because they may leak or exp lode.

3. Do not place bat teries in your mouth. Cons ult a physici an immediately if a batter y has bee n swallowed, as they can b e harmful to you r health.

4. Keep batte ries away from p ets, children and indivi duals who are mentally c hallenged.

5. Do not attempt to di spose of batte ries by burn ing them. Used batteries are harmfu l to the environment. Please d ispose of them according to lo cal regulations or retur n them to your hearing care practitioner.

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Inserting/Removing hearing instruments

Insertion (MIH devices)

1. Hold the hearing instru ment betwe en your thumb a nd index ﬁnger, either above and below or on the sides.

2. Pla ce the sound outlet portion into your ear canal. Turn the top par t of the earmould gently back wards and forwards so that it tucks behind the fold of sk in above your ear c anal.

3. Inser t the hear ing instrum ent into your ear canal. Ope ning and clo sing your mouth may ease insertion.

4. Gently push the microphone into the creased a rea of the ear that is located

above the microphone entrance, and make sure the tubing is in place.

Scan a QR co de with your smart pho ne and watch a

instruction video.

By experim enting, an easier method m ay be discovere d. With proper inserti on, hearing instrumen ts should ﬁt snugly but co mfortab ly. If the hearing in struments c ause irri tation of the ears, contact your hea ring care professiona l.

i CAUTION

Never attempt to mo dify the s hape of the hearing instr ument yourself.

i CAUTION

Use only original Interton/GN Hearing consumables e.g. wax ﬁlters.

It may be helpfu l to pull your ear up and outward with your oppo site hand dur ing

insertion.

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Insertion (CIC, ITC, and ITE)

1. Hold the hearing instru ment betwe en your thumb a nd index ﬁnger, either above and be low

or on the sides.

2. Plac e the sound ou tlet porti on into your ear c anal. Turn the top part of the hearing

instrumen t gently back wards and fo rwards so th at it tucks beh ind the fold of sk in above your ear can al.

3. Inser t the heari ng instrument into your ear c anal. Open ing and clos ing your mouth may ease inse rtion.

i CAUTION

Never attempt to mo dify the s hape of the hearing instr ument yourself.

i CAUTION

Use only original Interton/GN Hearing consumables e.g. wax ﬁlters.

It may be helpfu l to pull your ear up and outward with your opposite hand dur ing inser tion.

Removal options (CIC and MIH)

1. Hold the remova l cord with your thumb and index ﬁnger and pu ll outward.

2. Hol d the edges of th e hearing instrument w ith your thumb a nd foreﬁnger and pull out ward while slightly rotating your h and forwa rd.

3. If Microphone in Heli x hearing i nstruments do not have a removal c ord, gently pull outward with the microphone tubing.

4. Consult your hear ing care profe ssional i f you have difﬁculties re moving the he aring instrument.

Removal (ITC and ITE)

1. Hold the edges of the hearing instrum ent with your thumb and foreﬁn ger.

2. Pull outward while slightly rotating your han d forward.

3. Consul t your heari ng care profes sional if you have difﬁculties remov ing the hearing instrument.

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Operation of the hearing instrument

Volume control (optional)

The volume control will allow the volume of he aring instruments to be increased or decreased.

1. To increase the volume, rotate the volume c ontrol forward (towards your face whe n you are weari ng the hearing instruments).

2. To decrease the volume, rotate th e volume contro l backward (away from your face).

Applies only to Interton Share device s: Please note that w hen you turn th e volume all the way down (until the volume con trol wheel stops rotating), the devic e will be turned off. To reboot the devic e, turn the volum e back up by rotating th e volume control forward.

Scan a QR co de with your smart pho ne and watch a

instruction video.

Push button (o ptional)

Depending on your experience leve l with hear ing instruments, indiv idual hea ring need s, and the type of listening environme nts you experi ence, your he aring care p rofessional may activate additional programmes. If additional programme s have been activated, the follow ing list explains how they work.

1. You can switch betwee n programmes by pushing the push but ton once.

Scan a QR co de with your smart pho ne and watch a

instruction video.

When volume is increase d or decrea sed, a beep si gnal will be heard for eac h incremen tal change. W hen the upper or lower limits of the volume range a re reached, a be ep signal w ith a longer d uration will be heard. Duri ng the ﬁtting of the instrument, your hearing care professional wi ll have chosen an optimal volume setting for you. When swi tching the instr ument on, the vo lume will have th is optimal set ting.

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Only appli cable to wir eless devices.

If your heari ng system supports wire less func tionalit y and it is paired with wireless acce ssory like TV Streamer you can activate stre aming mode.

1. Push and hold the push but ton for 2 second s.

2. You will then h ear shor t melody th at indicates s treaming mo de. To switch back to environme ntal progra m push the push button shor tly. Hearing I nstru-

ment will return to the default s etting (pro gramme one).

For easier eve ryday use of yo ur wireles s hearing instrumen t controls you ca n use wirele ss remote control. Ask your hearing care professional for more information.

2. You will then h ear one or mo re beeps. The number of beeps indicates which prog ramme you have selected (one b eep = programme one, two b eeps = programme two, etc.).

3. When the h earing instruments are turned of f and then bac k on, the heari ng instrument always retur ns to the default setting (programme one).

Flight mode. Only applicable to wireless devices*

i WARNING

When board ing a ﬂight or en tering an are a where RF transmitter s are prohibited, wireless f unctionality must b e deactivated, as it is not allowed to radiate radio signals during ﬂights or in other wise restricted areas.

For Crisp wirel ess hearing ins trum ents fo llow the f ollowing steps t o enter and leave ﬂ ight mo de:

It is possibl e to disable wi reless operation by ope ning and clo sing the battery comp artment of the hearin g instrumen t while at the sa me time pres sing the push button. When disabled manually, wireless operation may be re-enabled by opening and closing the battery compartment normally, (i.e. without at the same time pressing the push but ton). For devices w ithout a pus h button: It is possible to disab le wireless operatio n by opening and closing the battery d oor twice within 10 seconds. Repeat this p rocedure to en able wirel ess again.

*Instruments paired with accessories only

Scan a QR co de with your smart pho ne and watch a

instruction video.

Page 15

It is impor tant to wait an add itional 15 seconds after wire less fun ction resum es before ope n ing and closing the battery compartm ent again for a ny reason. If the b attery compartm ent is opened and close d during this 15 seco nd window, ﬂight mod e will resum e.

For Step wirele ss heari ng instruments follow the following steps to enter and leave ﬂight mode: It is possible to disab le wireless operatio n by opening and closing th e battery compar tment three times within a te n second period (open-close, open-close, open-close). Your instruments will now be in ﬂight mode.

If the hearing instrume nt is in ﬂight mo de, the heari ng instrument must have be en operatin g in ﬂight mode for at least 10 seconds before attempting to enable wireless again. it is possible to re-enable wireless opera tion by opening and closing the battery door once. 10 seconds after this operation is completed, wireless o peration wi ll begin aga in.

Telephone use

Finding the optimal position for holding a telephone may require practice for some individu als, and one or m ore of the following sugges tions may be helpful.

1. Hold the telephone as you would normally.

2. If wh istling occurs, it may take a few seconds of hol ding the telephone in the same position before the hearing instrument eliminates the feedback.

3. Any whistling may also be decrease d by holding the telephone s lightly away from the ear.

4. Depe nding on your individu al needs, you r hearing c are professi onal may activate a programme speciﬁcally for telephone use.

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Listen to radio or TV

When listen ing to the TV or th e radio, star t out by listeni ng to news comme ntators since they usually speak clearly, then tr y other programmes. If you ﬁnd it difﬁcult to listen to T V or radio, your he aring care p rofessional will be able to give you ad vice on avail able acce ssories to enhance your l istening ca pabilitie s for TV and radio.

Cellular phones

Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of distur bance can b e due to the nature of you r particu lar cellu lar phone or of yo ur wireless telephon e service provider.

If you ﬁnd it dif ﬁcult to obtai n a good resul t while usin g your cellular phone, your hearing c are professi onal will be able to gi ve you advice o n available ac cessories to enhanc e listening c apabiliti es.

AutoPhone (optional)

The AutoPhone function, allows your hearing instrument to automatically switch to your tele phone programme when a telephone receiver with an AutoPhone magnet is raised to the ear. When the telephone receiver is removed from the ear, the hearing instrument au tomatically returns to the prev ious listeni ng programme.

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Placement of AutoPhone magnets

Place AutoPhone magnet on your telephone receiver to allow operation of the AutoPhone function. In order to place AutoPhone magnet properly:

1. Clean the telephone receiver thoroughly.

2. Hold the telephone vertically, in a position similar to when making a telephone call.

3. Place the magnets just be low the teleph one recei ver. Make sure not to cover the microphone openings. If necessary, move the magnet to another position

4. If you are not satisﬁed wi th the strength of AutoPhone, you ca n repositio n the AutoPhone magnet or add additional AutoPhone magnets.

Only use a recommended cleaning agent to clean the telephone prior to

placing the magnet on the phone.

Scan a QR co de with your smart pho ne and watch a

instruction video.

AutoPhone usage

Telephones can b e used in a normal manner. A short melody w ill indicate th at the AutoPhone feature has automatically switched the hearing instrument to your telephone programme. Initially, you may need to move the telephone receiver slightly to ﬁnd the best position for reliable AutoPhone activation and good hearing on the telephon e. When you remove the telephon e receiver AutoPhone will stay activated for a few seconds to avoi d accident al switching of f. After that hearing ins trument wi ll switch to previo usly used environmental programme.

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i WARNING

AutoPhone warnings

1. Keep magnets o ut of reach of pets, children an d mentally challeng ed persons. If a magnet is swa llowed, please seek advice from a medical practitioner.

2. The AutoPhone may af fect some medical devices or el ectronic systems. The man ufacturer of a ny magnetically sensitive devices (e.g. pacemakers) should advise you regarding appropriate safety precautio ns when using your hearing instrum ent and magn et in close proximity to the medical devi ce or electronic system in question.

if the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from magnetica lly sensitive devices (e.g. pacemakers).

i CAUTION

AutoPhone precautions

1. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative to the telephon e receiver. To avoid the issue, pl ease move the magnet to another p lace on the telephone receiver.

2. Only use magnets supplied by Interton/GN Hearing.

Page 19

Tele-loop systems (optional)

Many places, such as theatres, houses of wo rship, and schools are equ ipped with tele-loop systems. When using a telecoil pro gramme with tele-loop sy stems, sound is p icked up dire ctly and may improve speech un derstanding. If there is no sound from the h earing in struments in a tele-loop system and with a telecoil pro gramme activated, the tele-l oop system may not b e turned on or i s not operatin g correctl y. If a facility i s not equippe d with a tele-l oop system, sit ting as clos e as possibl e to the front may be he lpful.

Telecoil (optional)

If equipped, a telecoil ca n be activated by you r hearing c are professional and ac cessed through one of the additional programmes. A telecoil picks up a telephone’s magnetic signal and converts it to sound. An optional telephone programme may help to improve speech understanding on the telephone. When using a telecoil pro gramme, the re ceiver of the telephone may n eed to be held c loser to the hea ring instr ument. The handset of the telephone may need to be move d to slightly different positions in o rder to ﬁnd the be st receptio n.

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Care and maintenance

Proper handling

Please follow the following instructions to prolong the durability of your hearing instruments:

1. Keep your hea ring instrument cle an and dry. Wipe the case wi th a soft cloth or tissue af ter use to remove grease or moisture. Do not use water or solvents, a s these can damage the he aring instr ument(s).

2. Neve r immerse h earing ins truments in water or other liqu ids, as liqui ds may cause permanent damage to the hearing i nstruments.

3. Avoid rough handling of hearing instruments or dropping them on hard surfaces or ﬂoors.

4. Do not le ave hearing i nstruments in or near direct heat or su nlight, such a s in a hot, parked ca r, as excessive he at can cause d amage or deform the casing.

5. Do not wear your instrum ent while sh owering, swim ming, in heav y rain or in a mo ist atmosph ere such as a steam bath or sauna.

6. If your instr ument doe s get wet, or if it has b een expose d to high humidity or perspiration, it s hould be left to dry out overnig ht with the battery out an d the batter y compartment open. It is also a good id ea to put the instru ment and bat tery in a se aled conta iner togethe r with a drying agent (de siccator) over night. Do not use the instrument until it is completely dry. Consult your hear ing care profe ssional as to which drying a gent to use.

7. Remove your hea ring instrument when applying s uch things as cosmetics, p erfum e, aftershave, hair spray, and suntan lotion. These mig ht get into the instrument and c ause damage.

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Cleaning custom made device

It is impor tant to keep your he aring instrument clean and dry. On a daily ba sis, clean th e hearing i nstruments using a soft cloth or ti ssue. Remove a ny wax or deb ris from hea ring instrumen ts using a brush and/or a wire loop.

Replacing wa x ﬁlters

Custom hearing instrum ents may have wax ﬁlters that protec t against wa x and moisture. It is re commend ed that these a re changed a s needed. To change these ﬁlter s, the following steps are needed:

1. Brush th e sound outlet area with the s ound outlet p ointed down.

2. Inser t the thread ed end of the wa x ﬁlter tool into the u sed wax ﬁlte r, and gently rotate clock wise.

3. Gently pull u ntil the used ﬁlter is removed.

Scan a QR co de with your smart pho ne and watch a

instruction video.

4. Discard the used ﬁlter i n the slot locate d in the wax ﬁlte r kit by press ing it into

the center, sliding it to on e end of the slot, and pull until the ﬁl ter is discarded.

5. Flip the wax ﬁlter tool aroun d, locate a new ﬁlter i n the dial, and press the tip

of the tool into the center of the dial.

6. Gently pull th e new ﬁlter out of th e dial.

7. Align the new ﬁl ter to the sound ou tlet.

8. Press the new ﬁlter into the openi ng, and simul taneously pull and roc k back

and forth until the new wax ﬁ lter is in plac e.

Pressing on the new ﬁlter with the ﬂat side of the wa x ﬁlter tool can ensure

that the ﬁlter is correctly in place.

If a differe nt type of wa x ﬁlter is use d for your hear ing instruments, or if your h earing in struments d o

not utilise wa x ﬁlters, con sult your hea ring care professiona l for guidan ce

Scan a QR co de with your smart pho ne and watch a

instruction video.

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Applicable to all devices

i WARNING

General warnings

1. Consult a he aring care profession al if you discove r a foreign object in your ear canal, if you exp erienc e

skin irri tation, or if excessive ear wa x accumul ates with the use of the hearing instrument.

For use of wireless functionality only use Interton/ GN Hearing accessories. For further guidance

regarding e.g. pai ring, please refer to the user g uide of the relevant Interton / GN Heari ng access ory.

This devic e operates in th e frequency range of 2.4 GHz - 2.48 GHz. This devic e includes a R F transmit ter that oper ates in the range of 2.4 GHz - 2.48 GHz.

Only applicable to wireless devices

i CAUTION

General precaution (w ireless h earing instrument): Whe n the wireless function is activated, the device uses a low-powered dig itally coded transmi ssions in order to communicate with other w ireless d evices. Although unlikely, nearby electronic devic es may be affected. In that ca se, move the hear ing instrum ent away from the affected elec tronic devic e. When usin g wireless functiona lity and th e devices a re affected by electromagnetic inter ference, move away from the sourc e of interference.

i WARNING

General wa rnings (hearing ins trument): Be careful when boarding ﬂights, to remember to deactivate the wireless f unctiona lity. Turn off your wirel ess functi onality by using the ﬂight mode in area s where radio frequency emission is prohibited.

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2. Dif ferent ty pes of radiati on, e.g. from NMR, MRI or CT s canners, m ay damage the i nstrument. Therefore, do not wear the i nstrument d uring these or other cor responding scannin g procedure s. Other types of radiation (burglar alarms, room surveillance systems, radio equipment, mobile telephones etc.) will not damage the i nstrument. They could, howeve r, momentarily af fect the so und qualit y or create strange sounds from the instrume nts.

3. Do not wear hea ring instr uments in min es, oil ﬁelds, or other explo sive areas unless those areas are certiﬁed for hearing instrument use.

4. Do not allow oth ers to use your he aring instruments. Th is may cause damage to the hea ring instruments or to the hea ring of the othe r individu al.

5. Instrume nt usage by children or ment ally challenged pe rsons shou ld be super vised at a ll times to ensure thei r safety.The hearing instrument contains small parts that c ould be swallowed by childre n. Please be mindful not to leave c hildren unsuperv ised with this hearing instrumen t.

6. Hearing in struments s hould be use d only as prescribed by you r hearing c are professional. Incorrect use may result in sudden an d permanent hearin g loss.

7. Special ca re should be exe rcised in selecting and ﬁtting a hearing instr ument(s) whose maximum sound pressure level excee ds 132 dB SPL (with an IEC 60711:1981 occluded ea r simulator), bec ause there may be a ris k of impairin g the remaining hearing of the heari ng instrume nt user.

8. External devices c onnected to the electric al input must be safe acco rding to the requi rements of IEC 60601-1-1, IEC 60065, or IEC 60 950-1, as appropriate.

9. If device is broken, do not use.

i CAUTION

Only connect Interton hearing in struments to Interton/GN He aring accessorie s intended and qualiﬁe d to be used with Interton hearing instruments. If device is bro ken, do not use.

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TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

No sound • Not turned on

• Dead battery

• Battery d oor will not cl ose

• Blocked wa x ﬁlter

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Turn on by closing the battery door 12

• Replace battery 13

• Insert battery properly 13

• Replace wax ﬁlter or consult your hearing care professional 34

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TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Not loud enough • Incorrect hearing instrument placement

• Blocked sou nd outlet ﬁlter

• Change in hearing sensitivity

• Excessi ve ear wax

• Volume set too low

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Reinsert hearing instrument 16

• Change ﬁlter or consult your hearing care professional 34

• Consult your hearing care professional -

• Consult your physician -

• Increase the volume control if available or consult your hearing care professional

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TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Excessi ve whistling / fe edback • Incorrect hearing instrument placement

• Excessi ve ear wax

• Feedback control may need adjustment

• Hearing instrument s ettings not optimal

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Re-insert hearing instrument carefully 16

• Consult your hearing care professional -

• Consult your hearing care professional 21

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TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Sound distorted / not clear

• Weak battery

• Improper hearing instrument ﬁt

• Hearing instrument damaged

• Hearing instrument s ettings not optimal

Wireless d oes not work • Possible Root Cause - Devic e is in ﬂight mod e

If there ar e any other problems n ot mentioned in thi s guide, please con tact your hearing ca re professional .

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Replace battery 13

• Consult your hearing care professional 16

• Consult your hearing care professional -

• For Crisp dev ices with pu sh button: Ope n and close th e battery compar tment. For Cris p devices with out push button: Open and c lose the battery door t wice with in 10 sec.

• For all Step devices: Open and close the bat tery com partme nt once. Wireless will re activate 10 seconds later. (If Root Cause is devic e in ﬂight mode)

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Technical Data

Microphone-In-Helix (MIH)

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

C650-MW, C450-MW 112 dB SPL (typical ) 13

C630-MW, C430-MW 112 dB SPL (typical ) 312

C650-MPW, C450-MPW 117 dB SPL (typical) 13

C630-MPW, C430-MPW 117 dB SPL (typical) 3 12

C650-MUW, C450-MUW 128 dB SPL (typical) 13

C630-MUW,C430-MUW 128 dB SPL (typi cal) 312

Technical Data

CIC

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

CI3 10, C I210 , SR 1310, S R1210, SR1110, ST410, ST 210

112 dB SPL (typical ) 10A

C I 310 -P, CI 2 10 -P, SR 13 10 - P, S R 12 10- P, SR 1110- P

116 dB SPL (typica l) 10A

ST410-P, S T210 -P 117 dB SPL (typical) 10A

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Technical Data

ITC

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

CI330, CI330-D, CI230, CI230-D, CI330 -W, CI330-DW, CI230-W, CI230-DW, SR1330, SR1330 -D, SR123 0, SR1230 -D, S R1130

114 dB SPL (typical ) 312

CI330-P, CI330-DP, CI330-PW, CI330-D PW, CI230-P, CI230-DP, CI230-PW, CI230-DPW, SR1330-P, SR1330-DP, SR1230-P, SR1230- DP, SR1130-P

117 dB SPL (typical) 3 12

Technical Data

ITC

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

ST430, ST430-D, ST230, ST230-D 114 dB SPL (typical ) 312

ST430-P, ST430-DP, ST230-P, ST230-DP 118 dB SPL (typica l) 312

ST430-W, ST430-DW, ST230-W, ST230-DW 114 dB SPL (typical) 312

ST430-PW, ST430-DPW, ST230-PW, ST230-DPW 118 dB SPL (typical) 312

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Technical Data

ITE

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

CI350, CI350-D, CI350-W, CI350-DW, CI250, CI250-D, CI250-W, CI250-DW, SR1350, SR1350-D, SR1250, SR1250- D, SR1150

117 dB SPL (typical) 13

CI350-P, CI350-DP, CI350-PW, CI350-DPW, CI250 -P, CI250-D P, CI250-P W, CI250 -DPW, S R1 35 0 -P, S R 13 50 -D P, S R 12 50 -P, SR1250-DP, SR1150-P

129 dB SPL (typical) 13

Technical Data

ITE

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118-7)

Battery s ize

ST450, ST450-D, ST250, ST250-D 118 dB SPL (typica l) 13

ST450-P, ST450-DP, ST250-P, ST250-DP 130 dB SPL (typical) 13

ST450-W, ST450-DW, ST250-W, ST250-DW 118 dB SPL (typical) 13

ST450-PW, ST450-DPW, ST250-PW, ST250-DPW 130 dB SPL (typical) 13

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Warranty and repairs

Interton provides a warra nty on hear ing instruments in the event of defects in wor kmanship or materials, as described in applicable warranty documentation.

In its service policy, Interton pledges to secure functionality at least equivalent to the original hearing instrument.

As a signatory to the United Nations Global Compact initiative, Interton is committed to doing this in line with environ ment-friendly best practices. Hearing instru ments therefo re, at Interton’s discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts.

The warranty period of hearing instruments i s designate d on your warra nty card, which is provide d by your hearing care professional.

For hearing instruments that require service, please contact your hearing care professional for assistance.

Interton hearing instr uments that malfunction must be repa ired by Inter ton qualiﬁed technicia n. Do not attempt to open the ca se of hearin g instrume nts, as this will i nvalidate the war ranty.

Temperature test, transport and storage information

Interton Hearing Instr uments are su bjected to vari ous tests in temp erature and damp heating c ycling between -25° C (-13F) and +70° C (+158F) according to inter nal and industry sta ndards.

During transport or storage, the tempe rature shou ld not exceed the limit values of -20° C (-4F ) to +60° C (+140F) and relative hu midity of 9 0% RH, non conde nsing (for lim ited time). The air pressure bet ween 500 and 1100 hPa is appropriate.

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Hearing instrument expectations

A hearing aid will not restore normal he aring and will not prevent or i mprove a heari ng impairm ent resulting from organic conditions Consistent u se of the aid is rec ommende d. In most case s, infreque nt use does not permit you to at tain full beneﬁt from it. The use of a hea ring aid is on ly part of hearing reh abilitation and may need to be suppleme nted by auditory training and instructions in lip-reading.

i Warning to Hearing Aid Dispensers (US only)

A hearing aid dispens er should ad vise a prosp ective hearing aid use r to consult pro mptly with a lic ensed physician ( preferabl y an ear specialist) befo re dispensing a hearing aid, if the hea ring aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:

(i) Visible congenital or traumatic deformity of the ear. (ii) Histor y of active drai nage from the e ar within the p revious 90 d ays.

(iii) Histor y of sudden o r rapidly pro gressive h earing lo ss within the p revious 90 d ays. (iv) Acute or chronic dizzi ness.(v) Unilate ral heari ng loss of sudd en or recen t onset within the previous

90 days.(vi) Audiometric air-bone g ap equal to or greater than 15 decibe ls at 500 her tz (Hz), 1,000

Hz, and 2,000 Hz. (vii) Visible evidence of signiﬁcant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfor t in the ear.

Important Notice for Prospective Hearing Aid Users (US only)

Good health practice re quires that a pe rson with a hearing los s have a medica l evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licens ed physicians who specialize in dis eases of the e ar are often referred to as otolar yngol ogists, otologists or otorhinolar yngologists. The pur pose of the medical evaluation is to assure that all medically treatable conditions th at may affec t hearing a re identiﬁe d and treated before the hearing aid is purchased. Following the m edical evaluation, the physician will give you a writ ten statement that states that you r hearing loss has b een medic ally evaluated and that you may b e considered a candidate for a hearing aid. The

Page 33

physician w ill refer you to an audiologist o r a hearing a id dispenser, as appropriate, for a h earing ai d evaluation. The audiologist or h earing aid dispenser will cond uct a heari ng aid evaluation to assess yo ur abilit y to hear with and w ithout a hearing aid. Th e hearing a id evaluatio n will enable the audiol ogist or dispenser to select and ﬁ t a hearing a id to your individual needs. If you have reservations a bout your abi lity to adapt to ampliﬁcati on, you should inquire abou t the availabi lity of a tria l-rental or pu rchase-option progra m. Many hearing aid dispens ers now offe r programs th at permit you to wear a hearing aid for a period of time for a nominal fee after whic h you may decid e if you want to purchase the hear ing aid. Fede ral law restri cts the sale of hear ing aids to those individu als who have obta ined a medi cal evaluati on from a lice nsed physic ian. Federal law p ermits a ful ly informe d adult to sign a wai ver statemen t declinin g the medica l evaluation fo r religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best h ealth intere st and its use is s trongly discouraged.

Children with hearing loss (US only)

In addition to se eing a physic ian for a medi cal evaluati on, a child with a h earing lo ss should be directed to an audiolog ist for evaluati on and rehabilitation b ecause he aring los s may cause problems in lan guage

developme nt and the educational an d social grow th of a child. An a udiologi st is qualiﬁ ed by training a nd experien ce to assist in th e evaluation a nd rehabilitation of a chil d with hear ing loss.

i High sound pressure levels

Special care should be exercised in se lecting an d ﬁtting a he aring instr ument(s) whose m aximum s ound pressure level exceeds 132 dB SPL (with an I EC 60711:1981 occluded ear simulator), because there may be a risk of impa iring the rem aining hearing of the he aring instrument use r.

Page 34

0297

Be aware of inform ation marked w ith the warni ng symbol i

i WARNING points out a situation that could lead to serious injuries,

CAUTION indicates a situation that could lead to minor and moderate injur ies.

Advice and tips on how to ha ndle your hearing instr ument bet ter.

Equipment includes RF transmitter.

Please ask yo ur local hearing c are profession al concerning disposal of your hearing instrument

Faceplate/Electronics by: Interton A/S.

Any issues r elating to the EU Medi cal Device Direc tive 93/42/EEC, or Council D irective 1999/5/EC on

Radio Equ ipment and Telecommu nications termi nal equipment sh ould be directed to In terton A/S.

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400081000-GB-14.03-Rev.D