Inter-Tel IMX 256, GMX 256, IMX 832, GMX 832 User Guide
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Part Number
440.8078
INTEGRATED
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lM!!GMX256/832
AITENDANT COMPUTER CONSOLE MANUAL
Issue 1, November 1994
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@ Inter-Tel Integrated Systems, Inc. 1994
Printed in USA
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IMX/GMX 256/832 AlTENDANT COMPUTER CONSOLE ISSUE 1
- INDEX OF NEW FEATURES
For those individuals who are already familiar with the Issue 1 manuals for the IMX 2561832 and GMX-2561832 Systems, the following new items are documented in this Issue 1 combination manual. For complete information on each
item, refer to the page numbers following the brief explanation. Also, throughout the manual, “change bars” like the
one at the right have been placed in the margins to indicate any new or revised information since the original manuals.
IMX And GMX Combined Into One Manual
With the new 1995 North American Numbering Plan software releases, the IMX 2561832 and GMX-2561832
products are identical except for the station instruments that can be installed on them. To provide better service,
condense reference materials, streamline training, and facilitate technical support, the console manuals for the
two systems have been combined into one generic manual. When using this combined manual to help sell, install,
or service a particular system, be aware that not all of the station instruments described in this manual are available
on both products. Refer to the system installation and maintenance manual for a list of the station instruments that
can be installed on each product.
North American Numbering Plan (NANP)
The growth of telecommunications services has created an increasing demand for more telephone numbers. To
meet the demand, Bellcore has prepared a long-range North American Numbering Plan (NANP) to provide additional telephone numbers. The plan expands the capacity of the current numbering system by making area and
office codes interchangeable. That is, numbering patterns formerly reserved for office codes can be used as new
area codes, and office codes within existing area codes can have the same pattern as other area codes. This version
of software supports the new numbering plan. Refer to the system installation and maintenance manual for more
information.
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One Installation Disk
The new console interface software is contained on one 1.2MB floppy disk. See pages l-2 and l-5.
Remote Hunt Group Remove/Replace
An attendant can control the hunt group remove/replace feature for any stations that have dial-zero access to that
attendant’s station. See F ::ge 2-46.
“Silent” Ring Tone Selection
When setting the ring tone on a keyset, the keyset user can enter 0 (zero) to disable ring tones. See page 2-62.
Toll Security Weekly Toll Limits
When enabled, the weekly toll limit feature keeps track of the accumulated call cost for specified types of toll
calls. The feature can monitor 7- and lo-digit toll calls and/or operator-assisted/international calls. Alarm mes-
sages have been added for toll limit management. See pages 2-26 and 2-46.
Expanded DID Names
This option allows the operator to program identifying names to the system’s DID numbers. The expanded name is
used in place of the seven-character system-programmed DID name to give the operator more information when
the DID name is displayed during a call. See pages 2-53 and 2-57.
LCR Toll Forced Account Code
Forced account codes for toll calls only can be programmed for stations with LCR-Only toll restriction in day and
night modes. When this account code type is enabled, the user only has to enter an account code if the system
detects that a toll call has been dialed when LCR is used. See page 2-27.
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Station Off-Hook Alarm
The STmON OFF HOOK alarm now indicates the station that is off hook. Also, the alarm clears automatically
when the station user hangs up. See page 2-46.
Page v
INDEX OF NEW FEATURES
(continued)
Station Exchange
This programmable station feature allows a station user to exchange the extension numbers of two station circuits.
This swaps the database and user programmed features of the extension numbers between two station circuits
without the need for database programming. The circuit number of the station locations are unchanged, but the
extension numbers are changed. gee pages 2-38.
Modem Compatibility Testing
There is a new option in the utilities program (ACUTlL) that allows you to test your modem card for compatibility
with the Interface Card by performing a series of downloads. gee page 1-14.
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Page vi
INTER-TELPRACTICES
IMX/GMX 256/832AmANT COMPUTEX CONSOLE
TABLE OF CONTENTS
TABLE OF CONTENTS
Issue 1, November 1994
CONTENTS
SPECIFICATIONS AND INSTALLATION ..................................
1. Introduction .........................................................
2.
Specifications ........................................................
. Interface Card ...................................................
B. Interface Sofiware ................................................
C. Console Cabling ..................................................
D. Optional Headsets ................................................
E. Optional External Speaker .........................................
F. Optional Single-Line Set ...........................................
G. Optional Printer .................................................
H. Part Numbers ....................................................
PAGE
l-l
l-l
l-2
l-2
l-2
l-3
l-3
l-3
l-3
l-3
l-3
3. Installation .......................................................... l-4
. Hardware Installation ............................................. l-4
B. Software Installation .............................................. l-5
4. Database Download
.................................................. l-9
A. Database Utility .................................................. l-9
B. Database Download ............................................... l-10
- ,’
5. Utilities ............................................................. l-11
A. Setup ........................................................... l-11
B. Backup/Restore
.................................................. l-11
C. Diagnostics ...................................................... 1-12
D. Download ....................................................... 1-14
FEATURES ............................................................. 2-l
1. Introduction ......................................................... 2-3
2. Using The Keyboard .................................................. 2-4
. Feature Keys ....................................................
2-4
B. Function Keys ................................................... 2-6
C. Special Keys .....................................................
2-6
3. Display Screen Layout ................................................ 2-8
4. Incoming Calls ...................................................... 2-9
. Receiving Calls ................................................... 2-10
B. Placing Calls On Hold .............................................
2-11
C. Call lkansfer .................................................... 2-12
5. Text Messaging ......................................................
A. Entering Text Messages
............................................ 2-14
B. Retrieving A Text Message .........................................
C. Using The Text Message Directory
................................... 2-16
2-14
2-15
Page vii
TABLE OF CONTENTS
Issue 1, November 1994
CONTENTS
INTER-TFLPRAcTIcES
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE
6. Intercom Calls .......................................................
. Intercom Directory
...............................................
B. Placing Intercom Calls ............................................
C Ring Intercom Always
.............................................
D. Intercom Camp On And Busy Station Callback (Queue)
E. Off-Hook Voice Announce (OHVA)
7. Inter-Station Messages
. Leaving Messages
B. Receiving Messages
................................................
................................................
...............................................
.................................. 2-22
8. Outside Calls ........................................................
A. The CO Directory
................................................
B. Placing Outside Calls .............................................
C. ‘Dunk Camp On And Busy Trunk Group Callback (Queue)
D. Account Codes ...................................................
E. Hookilash .......................................................
................
.............
2-19
2-19
2-19
2-21
2-21
2-23
2-23
2-24
2-25
2-25
2-26
2-27
2-27
2-28
9. Reverse Transfer (Call Pick-Up) ........................................ 2-29
10. Conference Calls ..................................................... 2-29
. Placing A Conference Call .........................................
B. Add Parties To A Conference .......................................
C. Exiting A Conference .............................................
2-29
2-30
2-30
11. Barge ..............................................................
12. Call Privacy And Privacy Release .......................................
13. Call Forwarding .....................................................
14. Paging ..............................................................
15. Remove From Paging ................................................. 2-35
16. Do-Not-Disturb
......................................................
17. Reminder Messages ..................................................
1 18. Optional Station Exchange Feature .....................................
19. Operator Statistics ...................................................
20. ‘Dunk Statistics ...................................................... 2-40
21. Attendant Features ...................................................
. Attendant Recall .................................................
B. Placing The System In Night Mode .................................. 2-43
C. Programming System Reminder Messages
............................ 2-43
D. Programming System Do-Not-Disturb Messages .......................
.....................................
........................
........................... 2-45
I
E. Setting Time Of Day And Date
. Enabling Toll Security Database Programming
G. Programming System Speed-Dial Numbers
2-31
2-32
2-33
2-35
2-36
2-37
2-38
2-39
2-42
2-42
2-44
2-44
2-44
Page viii
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INTER-TELPRACTICES
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE
CONTENTS
H. Remote Station Feature Cancel
I. Remote Hunt Group Remove/Replace
J. System Alarm Reporting
. ‘Dunk Maintenance
...............................................
L. Generating An SMDA Report
M. Saving The History Queue
N. Re-Lighting Message Lamps
0. Displaying The Software Version
.....................................
...............................
..........................................
......................................
.........................................
.......................................
....................................
TABLE OF CONTENTS
Issue 1, November 1994
2-45
2-46
2-46
2-47
2-47
2-47
2-47
2-47
22. Custom Configuration
. Interrupting The Configuration Programming Session
................................................
................. 2-48
B. Name ...........................................................
C. Display
.........................................................
D. Calls ...........................................................
E. Features ........................................................
. Message .........................................................
23. Other Console Adjustments
A Volume Controls
B. Selectable Ring Tone
C. Music-On-Hold ‘And Background Music
D. Music And Paging To Speaker
............................................
.................................................
..............................................
.............................
......................................
E. Clear Printer Queue ..............................................
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2-48
2-48
2-50
2-53
2-58
2-59
2-62
2-62
2-62
2-62
2-63
2-63
Page ix
INTER-TJ3.L PRACTICES
IlWVGMX 256/832 ATTENDANT COMPUTER CONSOLE
SPECIFICAmONS AND INSTALLATION
SPECIFICATIONS % INSTALLATION
Issue 1, November 1994
CONTENTS
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.
Specifications ........................................................
A Interface Card ...................................................
B. Interface Software ................................................ l-2
C. Console Cabling .................................................. l-3
D. Optional Headsets ................................................ l-3
E. Optional External Speaker .........................................
F. Optional Single-Line Set ........................................... l-3
G. Optional Printer
.................................................
H. Part Numbers .................................................... l-3
3. Installation .......................................................... l-4
.
A. Hardware Installation ............................................. l-4
B. Software Installation
4. Database Download
. Database Utility
.............................................. 1-S
.................................................. l-9
.................................................. l-9
Phone Number ................................................. l-9
Baud Bate ..................................................... l-9
Communication Port ............................................ l-9
Time For Automatic Download ................................... l-9
B. Database Download ............................................... l-10
PAGE
l-l
l-2
l-2
l-3
l-3
5. Utilities
A. Setup
............................................................. l-11
........................................................... l-11
B. Backup/I&tore ..................................................
C. Diagnostics
...................................................... 1-12
D. Download .......................................................
1. INTBODUCTION .
NOTE: This Attendant Computer Console Manual is
intended for use in conjunction with the Installation and
Field Maintenance Manual for the IMX and GMX 256
and 4161832 Systems Refer to this manual for information specific to the Attendant Computer Console unit.
Refer to the appropriate system manual for all other system information, including FCC/safety regulations,
warranty information, product overview, specifications,
installation, feature descriptions, system programming,
troubleshooting, and repair/replacement.
1.1 The console unit itself is an IBM-XT, -AI’, or -386
(or compatible) personal computer (PC) that is connected to an available Keyset Card (KSC) circuit on a
256 or 4161832 System. The PC is equipped with a proprietary interface circuit card and special interface software.
1.2 The Attendant Computer Console is primarily designed for use by attendants of larger telephone systems,
especially those where the use of DSS/BLF Units would
be difficult due to the large number of users. However,
due to its enhanced call processing features, such as
electronic text messaging and directory dialing, the console unit is also an attractive option for smaller systems
as well.
l-11
1-14
Page l-l
SPECIFICATIONS % INS’MLLATION
Issue 1, November 1994
IMX/GMX 256/832 A’lTENDANT COMPUTEB CONSOLE
INTEB-TELPBACTICES
2. SPECIFICATIONS
2.1 The Attendant Computer Console is an IBM (or
compatible) PC equipped with the following:
0 MS-DOS version 3.3 or above (if using 6.2, do not
use the DoubleSpace or Men&laker utilities)
I
. Minimumof64OkRAM
0 At least 20MB available space on the hard disk drive
l
Double- or high-density, SJ&inch floppy disk drive
0 Hard and Floppy Disk Controller Cards
0 CGA, EGA, or VGA monitor and Monitor Card
0 300/1200/2400-baud, Hayes-compatible, auto-dial
modem and Modem Card
0 Parallel port
0 Capacity to house a full-size (ldbit) circuit card
0 Case-mounted speaker (the speaker cannot be
mounted on the motherboard)
2.2 . The Attendant Computer Console package also
includes the following:
0 Specially designed Interface Card and software
0 122-key custom keyboard with cable
l
Handset with coiled cord
l
Adapter cable
23 Optional equipment that can be used with the console unit includes the following:
0 Headset
l
Floor stand to mount the PC vertically (cable extensions for the monitor and keyboard must be used
when the PC is mounted vertically)
0 External speaker for use when the PC is mounted
vertically in the floor stand (using a standard 6-pin,
6-position modular connector)
Attendant Computer Consoles. Console units camtot be
installed on Digital Keyset Card (DKSC) circuits or
KSC-D circuits that have been designated for “dualcircuit” 8-line AIM keyset use.And, although the Attendant Computer Console is installed on a keyset circuit, it
should not be associated with a DSS/BLF Unit.
B. INTERFACE SOFTWARE
-2.5 Each new Attendant Computer Console is shipped
with the 416/832 interface software already installed on
the hard disk drive. Generally, it is not necessary to reinstall the interface software if the console will be used
on a compatible 4161832 System. However, if the console will be used on a 256 System, the appropriate interface software version must be installed instead. The following charts show which version of interface software
is compatible with which version of system software.
IMX 416/632 COMPATlBlLlTY
INTERFACE SOFIWARE SYSTEM SOFTWARE
PART NUMBER PART NUMBERS
827.6207 (2
827.6257 (1 disk)
827.6235 (1 disk)
827.8225
NTERFACE SOFTWARE SYSTEM SOFIWARE
PART NUMBER PART NUMBERS
or ;;;;;;; ; 2;: works with
.
827.6256 (1 disk)
disks) works with 827.6201-6206
works with 827.6201-6206
and
827.6246-6251
works with 827.6230-6234
ad 827.6252
works
with
(1 disk)
IMX 266 COMPATIBILlTY
I 1
works
827.8218-8223
827.6189-6193
with
827.6189-6193
and 827.6241-6245
827.6228 (1 disk) works
827.8224 (1 disk)
with 827.6223-6227
works
with
827.8213-8217
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AC-ringing single-line set (connected to the console
unit using a two-pair mod-to-mod line cord; must be
within 100 feet of the console unit)
l
Printer for producing copies of text messages
A. IN-IWWACECARJI
2.4 The console Interface Card is a specially designed
PC Input/output (I/O) circuit card that connects an
available analog Keyset Card (KSC or KSC-D) circuit
to the PC. It allows communication between the tele-
phone system and the Attendant Computer Console.
NOTE: Keyset Cards (KSCs or KSC-Ds) are used to
support analog keysets, analog DSS/BLF Units, and
Page l-2
GMX-4116/632 COMPATIBILITY
INTERFACE SOFTWARE SYSTEM SOFIWARE
PART NUMBER PART NUMBERS
827.6175 (2 disks)
827.8170 (1 disk)
GMX-266 COMPATlBlLlTY
INTERFACE SOFIWARE SYSTEM SOFIWARE
PART NUMBER PART NUMBERS
827.6174 (2 disks)
827.8169 (1 disk)
works
works
works
works
with
827.6169-6173
with
827.8164-8168
with
827.6165-6168
with
827.8160-8163
INTER-TELPRACTICES
JMXIGMX 256/832 A’ITENDANT COMPUTER CONSOLE
SPECIFICATIONS & INSTALLATION
Issue 1, November 1994
C. CONSOLE CABLING
2.6 For each console unit, industry-standaxd, threepair (24 AWG) twisted cable is run from the station location to the MDF. All station cables are terminated on
blocks at the MDF and on six-conductor modular jack
assemblies at the station locations.
2.7 The loop limit for the Attendant Computer Console cabling is 103 ohms/2000 feet (609 m.). Refer to the
256 or 4161832 System manual for procedures on performing the station loop resistance test.
D. OPTIONAL HEADSETS
2.8 A headset may be attached to any Attendant Computer Console in place of the handset. The console units
are compatible with industry-standard, four-conductor,
modular headsets that have dynamic microphones, or
carbon-microphone headsets that are connected to the
console unit through an externally powered jackset
(which makes the headset dynamic-compatible).
E. OPTIONAL
EXTERNALSPEAKER
2.9 If desired, an external (8-ohm, l-watt) speaker
may be attached to the Attendant Computer Console.
This speaker is used in place of the internal PC speaker
for alerting tones and signals. If an external speaker is
used, the internal speaker
must be
disconnected.
some older units, the printer port was located on the
Monitor Card. Ifthe console unit does not have a printer
port, a Parallel Printer Adapter Card is required (part
number 440.5075). Installation instructions are shipped
with the card. The proper jumper setting for use on the
Attendant Computer Console is “LPTB” (JPl is set in
position 2).
H. PARTNUMBERS
2.14 The part numbers for some of the major console
components (at the time of this publication) are shown
in the table below.
2.10 To connect an external speaker, attach the speak-
er cables to the Y and BK terminals (pins 2 and 5) on a
six-conductor modular jack assembly. Then use a modto-mod line cord to connect the modular jack assembly
to the PC (jack J7).
F. OPTIONAL SINGLE-LINE SET
2.11 A single-line set can be connected to a jack on the
PC modem card to be used as a courtesy lobby phone or
auxiliary phone. It must have an AC ringer and the line
cord must be no longer than 100 feet.
G. OPTIONAL PRINTER
2.12
An optional IBM-compatible parallel printer can
bc installed to allow the attendant to print text messages.
2.13 With newer console units (using the DFI PC), the
printer port is located on the Disk Controller Card. With
Page l-3
SPECIFICATIONS & INS’MLLATION
Issue 1, November 1994
lMX/GMX 256/832
A’ITEND ANT COMPUTER CONSOLE
JNTER-TELPRAcTIcES
3.
INSTALLATION
A. HARDWARE IMXALLATlON
3;l The AC power outlet for the console unit must
have a third-wire ground, and the 256 or 416/832 Sys-
tem must be properly grounded. If both ground connec-
tions are nof complete, the Attendant Computer Con-
sole may not work correctly.
3.2 TO AissEhmLEm ATTENDANT
COMPiJlER CONSOLE:
NOTE: Refer to the figure below for Interface Card
component locations.
(1) Ensure that the console unit’s AC power cord is
disconnected, then remove the cover from the
PC by removing the screws and sliding the cover
Off.
(2)
If
nor aZready instded, install the Interface Card
as outlined below:
NOTE: The Interface. Card may be installed in
any unused slot in the PC.
a.
If mt
already installed on the Interface
CUR& install the PROM in socket U18 and
the PAL in the socket Ull as shown in the
diagram below. Handle the components
carefully; do not bend the pins.
b.
Remove the bracket that covers the opening
in the PC for the slot you wish to use, and
save the screws.
c.
Referring to the P? manufacturer’s instructions, verify that no other cards in the PC are
set to use address $300 or JRQ 7 (for an XT)
or IRQ 2 (for an AP or 386).
NOTE: If another card is at address $300
and IRQ 7 or 2, and cannot be changed, refer
to the information on page l-7 for select-
ing another address for the Interface Card.
d. Ensure that the Interface Card address selec-
tion DIP switches (Sl) are set in the proper
positions. For address $300, DIP switches
l-5 must be in the ON position and switch 6
must be in the OFF position.
e. Ensure that the Interface Card IRQ selection
jumper strap (J6) is placed over the correct
two pins: IRQ 7 (for an XT) or IRQ 2 (for an
Al” or 386). There should be no other straps
over the pins in J6.
f. Insert the Interface Card in the desired PC
slot. Make sure the card is securely attached
to the PC Motherboard connector and does
not touch any adjacent cards.
g. Attach the Interface Card bracket to the PC
chassis with the screws that were removed
in step 2b.
(3) Make the proper internal connections:
a.
Disconnect the two-conductor jack that con-
nects the PC speaker to the PC Motherboard.
Connect this jack to Jl (SPK) on the Jnterface Card.
NOTE: If installing an external speaker, ..~. __
tape and store the wires from the PC speaker.
The external speaker will be comtected to
jack J7 on the Interface Card.
b. Connect the one-conductor extender cable
included with the Interface Card kit to either
pin of J2 (MB) on the interface Card.
c.
Connect the other end of the extender cable
to pin 1 on the PC Motherboardspeaker connector. (Some PC Motherboard connections
will differ. If there is no sound through the
PC speaker when the installation is complete, move the extender cable to pin 2.)
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Page l-4
ci=F ON
Sl Switches
Modular
Jacks -
INTER-TELPRACTICES
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE
SPECIFICATIONS & INSTALLA~ON
Issue 1, November 1994
._,.c-’
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Set the PC Modem Card with the following
(4)
parameters: COM Port 2, DIR and DCD
followed by the modem, and auto answer.
Replace the cover on the PC and re-install the
(5)
screws.
Plug one end of a two-pair mod-to-mod line cord
(‘5)
into jack 54 on the Interface Card. Plug the other
end of the line cord into the jack labeled
“WALL” on the PC Modem Card.
Check the setting of DIP switch 1 on the bottom
of the keyboard.
should bc in the OFF position.
If
connected to anXT,
Zf connected to an
AT or 386, the switch should be in the ON posi-
tion.
Comect the keyboard cable, monitor cable, and
@I
power cable according to the PC manufacturer’s
instructions.
Before mounting the modular jack assembly and
(9)
connecting the console, measure the voltage on
the RED terminal of the modular jack assembly
with respect to the GREEN terminal. (Ihe “common” probe of the voltmeter is placed on the
GREEN terminal.) It must measure +3OVDC
(&:ZOVDC). If -30VDC is measured, check the
cabling for a reversed pair. Ifthe power pair is reversed, the console will not operate.
Mount the modular jr ::k assembly on the wall.
(10)
Plug one end of the six-conductor line cord into
(11)
jack 53 on the Interface Card. Plug the other end
of the line cord into the modular jack assembly
mounted in step 10.
Plug the handset cord (or headset cord, if used
(12)
instead) into jack J5 on the Interface Card.
Zf
using
(13)
an extenuzl speaker,
plug its line cord
into jack 57 on the Interface Card.
the switch
B. SOFTWXRE INSTALLATION
3.3
‘ho floppy disks, one with 256 interface software
and one with 416/832 interface software, are provided
so that the console can be installed on either system.
NOTE: Although the console’s hardware is the same for
both systems, the interface software is different. The
console will not jhction unle.ss the appropriate inter-
face software is installed
For information on software
compatibility, refer to section B on page l-2.
Initial Software Installation
3.4
lC’LW.‘CYLL lHEINlEREACE SOFl’MRE, IF?ZEC-:
If
(1)
not already installed,
load DOS onto the hard
drive.
NOTE: When installing MS-DOS 6.2, do
not
use the DoubleSpace or MemMaker utilities.
Insert the Installation Disk (1 of 1) into the con-
(2)
sole unit’s floppy disk drive.
NOTE: Rather than two 360k floppy disks, the
new console software is contained on
one
1.2MB
floppy disk.
At the C: prompt, type “a:install” and press EN-
(3)
TER. (The monitor displays “Installing Atten-
dant’s Console software, please wait...“, followed by a series of installation messages and
PromPW
Follow the on-screen instructions. (When the in-
(4
stallation is complete, the monitor displays
“Attendant’s Console software has been in-
stalled. The Attendant’s Console will need to be
restarted. Remove the installation disk from the
disk drive. Strike a key when ready.“)
Remove the Installation Disk and press any key
(5)
on the keyboard to begin the power-up sequence.
Allow the PC to complete its power-up sequence
(6)
(wait for the Attendant Computer Console dis-
play screen and “Station is Idle” message).
console unit hesnot complete theproperpowerup sequence,
contact Customer Support.
If the
I
I
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If installing an auxiliary single-line
(14)
end of a mod-to-mod line cord into the jack
labeled “PHONE” on the PC Modem Card. Plug
the other end of the line cord into the single-line
set.
Turn on the console unit’s AC power switch.
(15)
set, plug one
Perform the database configuration procedures
0
as described on page l-9.
Perform the database download procedures as
(8)
described on page l-10.
When the database download is complete, the
(9
unit should be a functional Attendant Computer
Console. However, before using the unit, the
If necessary,
(16)
:’
software as described in the next section.
install the appropriate interface
attendant should perform the configuration procedures beginning on page 2-48.
Page l-5
SPECIFICATIONS % INSTALLATION
Issue 1, November 1994
INTER-TELPRACTICES
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE
Removing Existing Interface Software (If
Necessary)
3.5 When upgrading from one 416B32 interface soft-
ware version to another 416/832 interface software version, no special installation procedure is required. Simply install the new software as outlined on the previous
page. This same easy installation method also applies
when upgrading from one 256 interface software version to another 256 interface software version.
3.6 However, when switching from 416/832 interface
software to 256 interface software (or vice versa), or
when reverting back to a previous version of interface
software (no matter what the system), certain existing
interface software files and directories must first be removed as outlined below.
3.7
To REMOVE EyIslzNG ,WlEREACE SOFTMRE, IF NEC-
-
Turn on the console unit’s AC power switch and
(1)
allow the console to complete the power-up sequence (wait for the Attendant Computer Console display screen and *Station is Idle” message).
press the GIRL, SHlFT, and X keys all at the
(2)
same time. (The monitor displays the “C:\OP-
TERM>” prompt.)
At the C:\OPTERM> prompt, type “de1 opera-
(3)
tor” and press ENTER to delete all of the files
within the operator directory. (The monitor dis-
plays “Are you sure (y/n)?“)
Type “y” and press ENTER. (The monitor dis-
(4)
plays the “C:\OPTERM>” prompt.)
Repeat steps 3 and 4 for any of the following
(5)
directories that exist within the opterm directory:
-l3
history
help
busytmk
event
tmp\operator
outgomg
NOTE: Depending on the version of interface
software already installed, one or more of these
directories may not exist within the opterm
directory. If so, proceed to the next directory on
the list.
At the C:\OPTERM> prompt, type “rd operator”
(6)
and press ENTER to remove the operator directory. (The monitor displays the “C:\OFIERM>”
prompt.)
Repeat step 6 for any of the following directories
(7)
that exist within the opterm directory:
txtmsg
hiStOry
help
NOTE: Depending on the version of interface
software already installed, one or more of the
above directories may not exist within the op
term directory. If so, proceed to the next directo-
ry on the list.
At the C:\OP’IERM> prompt, type “de1 l .*” and
(8)
press ENTER to delete all the remaining files
within the opterm directory. (The monitor displays “Are you sure (y/n)?“)
Type “y” and press ENTER. (The monitor dis-
(9)
plays the “C:\OPTERM>” prompt.)
At the C:\OPTERM> prompt, type “cd..” and
w-9
press ENTER. (The monitor displays the C drive
programming prompt %k”.)
NOTE: It is not necessary to delete the opterm
directory itself. Also, be careful not to delete or
remove any other files or directories that may reside on the hard disk drive.
Install the appropriate interface software as out-
(11)
lined on the previous page.
busytmk
event
outgoing
tmp\operator
tmP
---,,
: !
‘.
_ ._
,,
Page l-6
INTER-TEL PRACTICES
IMX/GMX 256/832 ATI’ENDANT COMPUTER CONSOLE
SPECIFICATIONS & INSTUTION
Issue 1, November 1994
\ I
. ...,,:,
Changing The Interface Card Address And
Interrupt Level
3.8 Ifnecessary, the Interface Card canbe set at an address other than $300. To use other addresses, the Sl DIP
switches can be set in different combinations. Using the
following information, you can determine the correct
settings for all 64 On/Off combinations that yield addresses $200-$3F8.
3.9 The address has three digits which are set as follows:
l
The first digit can be a 2 or 3 and is set by placing
switch 6 in the ON position (2) or OFF position (3).
l
The second digit is set by placing switches 2-5 in the
desired positions as shown in the chart below.
Diglt 1 Sib 1 S14 1 Sl-2 1 S1-2 1
3.10 For example, address $208 is achieved by setting
switches 2-6 in the ON position and switch 1 in the OFF
position. Be sure that the address you select is not reserved for a specific function by your PC manufacturer.
Other common addresses and their uses include the following:
3.11 If necessary, you can change interrupt level of the
Interface Card. Other common levels and their uses include the following:
_:-I’ ::,
‘,
.L
‘, ::
5 On off On off
6 On off off On
7
8 Off On On On
I g
A off On off On
B Off On Off Off
F 1 Off 1 Off 1 Off 1 Off
On Off Off Off
1
Off 1 On 1 On 1 Off
I I
I
I
0 The third digit can be a 0 or 8 and is set by placing
switch 1 in the ON (0) or OFF (8) Position.
*On an Al’or 386, IRQ 8 through IRQ 15 appear as IRQ
2. Common uses for IRQ 8-15 are:
IRQ 8 -Clock
IRQ 9-IRQ2
IRQ 10 - Reserved
IRQ 11 - Reserved
IRQ 12 - Reserved
IRQ 13 - Coprocessor
IRQ 14 - Fixed disk
IRQ 15 - Reserved
Page l-7
SPECIFICATIONS & INSTALLA’I’ION
Issue 1, November 1994
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE
INTER-TELPRACTICES
Special Key Sequences
3.12
Occasionally, special circumstances arise in
which you may need
to clear the
keyboard buffer (user
error, after an object has rested against the keyboard,
etc.). To clear the buffer, press the CTRL and C keys at
the same time.
3.13 If desired, you can access the DOS prompt by
pressing CTRL, SHlFT, and X simultaneously (if a MAJOR ALARh4 display is showing, press CTRL and C).
The console will not be able to place or receive calls until the Attendant Console function is re-enabled. To return to the Attendant Console function, type “opterm”
and press ENTER when the C:\OPTERM prompt is dis-
played.
3.14 Another key sequence can be used to reboot the
PC. Before the keyboard driver has been loaded, you
must press CTRL, ALT, and SPLIT at the same time.
Once the keyboard driver has been loaded, CPRL, ALT,
DEL will reboot the system. USE THIS KEY SEQUENCE WlTH CAUTION. IT WILL REBOOT
THE AlTENDANT COMPVT.ER CONSOLE.
3.15 If a printer is attached to the PC, pressing CTRL,
ALT, and PAGE at the same time will print the screen
being viewed.
3.16 When troubleshooting the console, error messages can be enabled by pressing GIRL, SHlFI’, and E
at the same time. This will cause any error messages to
be displayed on the monitor as they occur. To disable the
error messages, press CTRL, SHIFT, and E again.
3.17 Service personnel may request that the error history information be stored immediately on the console
hard disk. If so, press the CI’RL, SHlFI’, and D keys at
the same time. This will disable the buffer and the transient display will show “History Input Buffering Is Disabled.” To reenable the buffer when requested, repeat
the CTRL-SHIFT-D command. The transient display
will then show “History Input Buffering Is Enabled.”
3.18 If the console “locks up” and the alarm message
shows “ALARM: OTIC board reset,” turn the power
switch of the console PC off for several seconds and then
on again.
Page l-8
INTER-TEL PRACTICES
IMXIGMX 256/832 ATTENDANT COMPUTER CONSOLE
SPECIFICATIONS & INSTALLATION
Issue 1, November 1994
:
.Lj.’
: ,
,, 1.
‘,...:.:’
4. DATABASE DOWNLOAD
4.1 The Attendant Computer Console database is
derived from the system database. Information is transferred to the console by performing a database down-
load.
Phone Number
4.8
To PROGRAM THE SKYTEM MODEMNUMBER FOR THE
DAIXBASEDO-AD:
(1) Press CONPG and then the F6 key to select
“Database.“Alist of options appears in the lower
half of the screen.
4.2 A download must be performed when the console
is first installed and when any changes are made in the
system database through the system programming monitor. (Information programmed at the console is automatically communicated to the system.)
4.3 When the Attendant Computer Console is
installed on a 4161832 System, a download cannot be
performed while any other programming session is in
progress. If the system has an active remote or on-site
session, wait for the programmer to exit before attempt-
ing the download.
(2) Press Fl to select “Phone Number.” The screen
Prompts you to enter the “Modem Download
Number.”
(3) Enter the extension number of the system
modem (default is 2600 for 4161832 and 271 for
256) and press ENTER. The “Modem Options
for Database Download” window returns.
Baud Rate
4.9
To SET THE BAUD RATE FOR lHE DAZUMSE DOWN-
LOAD:
(1) Press CONPG and then the F6 key to select
4.4 When the Attendant Computer Console is
installed on a 256 System, the download can be per-
“Database.“Alist of options appears in the lower
half of the screen.
formed any time that the modem is available.
(2) Press P2 to select “Baud Rate.” The screen
4.!5 If desired, an automatic daily download can be
programmed to take place by setting the desired download time as described below. Communications parame-
:.
ters are also explained below. Instructions for performing a backup are shown on page l-11.
4.6 If the Attendant Computer Console is not
equipped with a modem, a manual database download
can be performed. Refer to the PROGRAMMING section of the IMX/GMX 256 c‘ 4161832 System manual
for instructions.
prompts you to “Select Baud Rate for Database
Download.”
(3) Press a key (Fl-F6) to select the desired baud
rate (default is 1200). The available baud rates
are 300, 1200, 2400, 4800, 9600, and 19200
baud. The “Modem Options for Database Download” window returns.
Communication Port
4.10
To DEllZRUWE UWICH PORT LYE CONSOLE USES To
PERF0RMlHEDOiwLOAv:
I
NOTE: If the system database is changed and no longer
matches the console database, if devices are programmed without extension numbers, or cabling problems prevent proper communication, the console will
generate an alarm message. The message “Database Inconsistency - Download To Clear” will be displayed
until a download is performed or the console is reset. To
reset the console, press CTRL, SHIFT, and X simulta-
neously; to return to the Attendant Console function,
type “opterm” and press ENTER when the C:\OPTERM
prompt is displayed. See page l-10 for download procedures.
A. DATABASE-
4.7 The Database Utility is used for setting the communications parameters for the database download and
for setting the time for the automatic daily database
download. Press CONPG and then F6 to program the
following parameters.
Page l-9
(1) Press CONFG and then the F6 key to select
“Database.” A list of options appears in the lower
half of the screen.
(2) Press P3 to select “Port.” The screen prompts
you to “Select Communication Port for Download.”
(3) Press Fl for communication port 1 or P2 for port
2 (default is COM2). The “Modem Options for
Database Download” window returns. (rf you
change the COM port, make sure the DIP
switches on the console’s modem are configured
correctly.)
Time For Automatic Download
4.11
TO SET THE lZUE FOR lHE AIYKMX’TC DALW DAIX-
EASEDOlT?NLOAD:
(1) Press CONPG and then the F6 key to select
“Database.“Alist of options appears in the lower
half of the screen.
SPECIFICATIONS & INSTALLATION
Issue 1, November 1994
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE
INTER-TELPRACTICES
(2) Press F4 to select “Time.” The screen prompts
you to “Enter the Time to Begin Database Download.”
(3) Enter the time in the indicated format with the
hours and minutes separated with a colon (for ex-
ample, “13:OO” or“l:OOpm”) and pressENTER.
The “Modem Options for Database Download”
window returns. (If you wish to disable the auto-
matic
afownlo~
erase the current entry and do
not enter a time before pressing ENTER.)
NOTE: Do not set the time for “290 am”. Other
system functions are preprogrammed to take
place at that time, which cause conflicts.
B. DA’MBASE DOWNLOAD
4.12 A database download can be performed at any
time using the following procedure. However, during a
download, the Attendant Computer Console cannot be
used for placing or receiving calls. Therefore, it is recommended that you perform the download before or after regular business hours, or forward the console station
to another station before performing the download. A
download will take between 2.5 and 5 minutes depend-
ing on the size of the 256 or 416/832 system database.
4.13
To PERFORMA D ATABASEDOUMOAD:
(1) Press the FEAT key and then press F3 to select
“Database Download.” The transient display
shows “Database Download” and gives the following messages while the download is in progress:
a. Initializing modem
b. Waiting for carrier (you may hear the console
dial and access the system modem)
c. Waiting for login
d. Downloading database... (this may take sev-
eral minutes)
e. Download complete
NOTE: You can cancel the download at any
stage by pressing the ESC key. The transient display will show “Aborting Download.”
(2) After the “Download Complete” message, the
screen resets. When the “Station is Idle” message appears with a flashing period at the end of
the message, the console is fully functional and
ready for use.
Page l-10
INTER-TEL PRACTICES
IMX/GMX 256/832 ATIYENJIANT COMPUTER CONSOLE
SPECIFICATIONS % INSTALLATION
Issue
1, November 1994
._-, ,,
‘_’
<< IMX 256/632 Attendant’s Console Interface Card Utility Program >>
<< Part Number: 627.6xXx o/l .O) >>
+z Release Date and Tme: XXWWX XXXX >>
-uP
Displays how the interface card is configured.
Utilities Hard disk backup and restore: Maintenance.
Diagnostics Perform interface card diagnostics.
Download Perform multiple downloads.
Quit Exit to DOS.
5. UTILITIES
5.1 The Attendant Computer Console software contains a utilities program that allows the installer or con-
sole user to check the Interface Card configuration, to
save the console data on a floppy disk or restore the data
from the floppy disk, and to run a self-test on the console
hardware.
NOTE: The console cannot place or receive calls while
the utility program is being used.
5.2 To access the utility routines, press CTRL, SHIFT
and X simultaneously to display the DOS prompt
(C:\OFIERM>). Then type “ACUTL” and press ENTER. The window shown above appears.
5.3 To select a routine, first highlight it by pressing the
first letter of the routine name (S, U, D, or Q) or use the
arrow keys to move the highlight to the desired routine.
Then press ENTER. The routines are described separately in the following paragraphs.
5.4 When finished, select Quit to return to the DOS
prompt. To return to the Attendant Console function,
type OPTERM and press ENTER when the C:\OPTERM> prompt is displayed.
A. SETUP
5.5 When “Setup” is selected from the window shown
above, the screen shows the Interface Card configura-
tion. It lists the firmware version, if available, and the
address and interrupt level of the card. Ensure that this
information matches the settings selected in the proce-
dures on page l-4, paragraph 3.2. After viewing the in-
formation, press any key and the display will return to
the window shown above.
B. BACKUP/RESTORE
5.6 The arrow at the end of the second line indicates
that the Utilities option accesses an additional window.
When “Utilities” is selected from the window shown
above, another window appears that gives you the op-
tions of backing up or restoring the OPTERM directory
files on the console hard disk or updating the CO directory time zone information. The options are:
l
Backup- Back up the hard disk.
0 Restore - Restore the hard disk.
l
Update CO Times -Update the CO directory time
information.
5.1 The options are discussed individually in the following paragraphs. To exit from the option window
without selecting Backup, Restore, or Update CO
Times, press ESC. The main window, shown at the top
of this page, returns.
Backup
5.8 To save the hard disk OPTERM directory files on
floppy disks, select “Backup” by pressing B and then
ENTER. The following prompts tell you how to complete the backup routine:
Backing up ALL Attendant’s Console
files.. .
Insert backup diskette 01 in drive A:
Warning1 Files in the target drive
A:\ root directory will be erased.
Strike any key when ready.
5.9 Insert a blank, formatted floppy diskette in drive A
and press any key. The backup copy will fill 3-10
double-sided/double-density (36Ok) floppy disks. The
prompts continue with:
Backing up files to drive A: ***
Diskette Number 01:
(lists files as they am copied)
5.10 Aa each diskette is filled, another prompt will ask
you to insert another diskette into drive A. After changing disks, press any key to continue. When all console
files have been copied, the Backup/Restore window returns. Press ESC to exit to the Utilities window.
Page 1-11
SPECIFICATIONS & INSTALLATION
Issui+ 1,
Restolp
5.11
November 1994
lMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE
To restore the console OPTERM directory files
to the hard disk, from the backup floppy disks, select
“Restore” by pressing R and then ENTER. The follow-
ing prompts tell you how to complete the restore rou-
tine:
Restoring ALL Attendant * s
Console
files.. .
All Attendant's Console files are
going to be overwritten. Press ctrl-c
to abort, any other key to continue.
Strike a key when ready...
5.12 If you decide not to restore the files at this time,
press Cl’RL and C simultaneously. If you wish to begin
restoring files, press any other key. The next prompt is:
Insert backup diskette 01 in drive A:
Strike any
key
when ready.
5.13 Lmert the first backup diskette in drive A, and
press any key. The prompts continue as follows:
***Files were backed up XX-XX-19xX***
***Restoring files from drive A: ***
Diskette 01
(lists files as they are copied)
5.14 As each diskette is copied, another prompt will
ask you to insert another dir?ette into drive A. After
changing disks, press any key to continue. When all console files have been copied, the window shown on the
preceding page returns. Press ESC to exit to the Utilities
window.
Update CO Times
5.15
In the event that area codes or their time zones
change, the console can be updated with the new information. The area code/time zone table is located in a file
named CO-TIME.TBL in the OPTERM directory.
5.16 To update the time zone information, select “Update” by pressing U and then ENTER. The following
prompt appears:
The time information in the CO
directory will be updated based on
the contents of the co-time.tbl file.
Press ESC to abort or press any other
character to continue.
INTER-TELPRACTICES
5.17 To exit to the Utilities window without changing
the time zone table, press ESC. To update the time zone
table, press any key. The following prompt appears:
Proceeding with update... WARNING: DO
NOT interrupt.
5.18 Allow the update to proceed uninterrupted.
When the process is finished, the Utilities window returns.
C. DIAGNOSTICS
5.19
When “Diagnostics” is selected from the main
utilities window shown on page l-11, the following
window appears, showing the functions that will be
tested.
- Interface Card Diagnostics:
Firmware version:
(tifmwafe version)
Interface card memory test
Dial tone at speaker
Silence at speaker
Tones (31) at speaker
Speaker volume adjust
System beeps at speaker
Dial tone at handset
Silence at handset
Tones (31) at handset
Handset volume adjust
MODEM test - Responding
Ring SL
SL Hook Status -1
5.20 Complete the diagnostics routine as follows:
0 Interface card
memory test:
This test runs automatically when you select Diagnostics. If the Interface Card memory passes the test, PASSED appears
on the line. If not, a flashing FAILED message ap
pears. The prompt moves to the next line.
0 Dial tone at
speaker: The prompt shows “PASSED?
(y/N).” You should hear dial tone over the speaker.
If you do not, press N and a FAILED message will
appear. If you hear dial tone, press Y and a PASSED
message appears. The prompt moves to the next line.
0 Silence
at speaker:
The prompt shows “PASSED?
(Y/N)."You shouldnothearanynoisethroughthe
speaker. If you do, press N and a FAILED message
will appear. If the speaker is silent, press Y and a
PASSED message appears. The prompt moves to the
next line.
0
Tones (31) at speaker:
The prompt shows
“PASSED? (Y/N/R).” You should hear 31 tones
..-.-
_ . .
. .
\
(.
Page 1-12
INTER-TRLPRACTICES
IMWGMX 256/832 ATTENDANT COMPUTER CONSOLE
SPECIFICATIONS & INSTALLATION
Issue 1, November 1994
. ._
played over the speaker. If you wish to have the tones
. .._)
play again, press R. If you do not hear the tones,
press N and a FAILED message will appear. If you
hear the tones, press Y and a PASSED message
appears. The prompt moves to the next line.
0
Speaker volume adjust: The Prompt shows
“PASSED? (Y/N/R).” You should hear a single tone,
pears on the line. If not, a flashing FAlLED message
appears. The prompt moves to the next line. A window appears that asks if you want to “Check the
single-line port.” Press N and EATER if there is not
a single-line set connected to the console, or Y and
ENTER if there is a single-line set. If you select N
the test ends. If you select Y, the prompt moves to the
next line.
.
that increases in volume, over the speaker. If you
wish to have the tone play again, press R. If you do
not hear the tone or if the volume does not change,
press N and a FAlLED message will appear. If you
hear the tone increase in volume, press Y and a
PASSED message appears. The prompt moves to the
next line.
0
System beeps at speaker: The prompt shows
“PASSED? (Y/N/R).” You should hear a single
beep. If you wish to hear the beep again, press R. If
you do not hear the beep, press N and a FAILED
message will appear. If you hear the beep, press Y
and a PASSED message appears. The prompt moves
to the next line.
0
Dial tone at handset: The prompt shows“PASSED?
(Y/N/R).” You should hear dial tone over the handset or headset. If you do not, press N and a FAlLED
message will appear. If you hear dial tone, press Y
and a PASSED message appears. The prompt moves
to the next line.
0
Silence at handset: The prompt shows “PASSED?
(Y/N/R).” You should not hear any noise through the
handset or headset. If you do, press N and a FAILED
message will appear. If ine handset or headset is
silent, press Y and a PASSED message appears. The
prompt moves to the next line.
Tones (31) at handset: The prompt shows
“PASSED? (Y/N/R).” You should hear 31 tones
played over the handset or headset. If you wish to
have the tones play again, press R. If you do not hear
the tones, press N and a FAILED message will ap
pear. If you hear the tones, press Y and a PASSED
message appears. The prompt moves to the next line.
0
Handset volume adjust: The prompt shows
“PASSED? (Y/N/R).“You should hear a single tone,
that increases in volume, through the handset or
headset. If you wish to have the tone play again,
press R. If you do not hear the tone or if the volume
does not change, press N and a FAILED message
will appear. If you hear the tone increase in volume,
Ring SL: The prompt shows “PASSED? (Y/N/IQn
The single-line set connected to the console should
ring. If it does not, press N and a FAILED message
will appear. If it rings, press Y and a PASSED message appears. The prompt moves to the next line.
SL Hook Status: A box at the end of this line shows
“On Hook” or “Off Hook” to indicate the present status of the single-line set. The prompt shows
“PASSED? (Y/N).” Ifthe box does not show the correct status when the single-line set hookswitch is
pressed and released or
hear a beep,
press N and a FATLED message
if the test times out and you
appears. If the status changes correctly, press Y and a
PASSED message appears.
5.21 When the test is complete, “Press any key to continue” appears at the bottom of the screen. Note which
tests, if any, failed. When you press a key, “Clearing/Resetting modem” appears momentarily, and then the Utilities window (shown on page l-11) returns.
5.22 If the Interface Card test failed: Turn off the
console, open the PC, and verify that the Interface Card
components are seated properly. Then, reassemble the
console and run the diagnostics test again. Ifthe test fails
again, contact Customer Support for assistance.
5.23 If any of the speaker tests failed: Turn off the
console, open the PC, and check the speaker connec-
tions. Then, reassemble the console and mn the diagnostics test again. If the speaker fails again, contact Cus-
tomer Support for assistance.
5.24 If any of the handset tests failed: Remove the
handset or headset and install a new one. Then run the
diagnostics test again. If the handset or headset fails
again, contact Customer Support for assistance.
5.25 If the modem test fails: Turn off the console,
open the PC, and verify that the modem parameters are
set correctly, as listed in step 4 on page l-5. Then,
reassemble the console and run the diagnostics test
again. If the test fails again, contact Customer Support
for assistance.
I
press Y and a PASSED message appears. The
prompt moves to the next line.
5.26 If either of the single-line set tests failed:
Remove the single-line set and install a new one. Then
MODEM test
-Responding: This test runs auto-
matically. If the modem passes the test, PASSED ap
run the diagnostics test again. If the single-line set fails
again, contact Customer Support for assistance.
Page 1-13
SPECIFICATIONS % INSTALLATION
Issue 1, November 1994
IMX/GMX 256/832
A l’TENDANT COMPUTER CONSOLE
INTER-TELPRACTICES
1. DOWNLOAD
.27 The download option is used to test the modem
ard installed in the Attendant Computer Console by
erforming several downloads. It tests the modem card
x compatibility with the Attendant Computer Console
nterface Card and tests the performance of the modem.
.28 When “Download” is selected from the main uti-
ties window shown on page l-11, the following
rindow appears, showing the modem parameters.
Multiple Download Parameters:
CR for next field,
ENTER to
accept, ESC to exit
Baud Rate: 1200
Modem Number:
2600
Comm Port Number: 2
Delay Time (Sets): 10
Repeat Count: 20
Initialization Wait Time (Se@: 30
.29 Perform the download test as follows:
Set the download parameters. press RETURN to
(1)
move among the fields in the parameter list.
0 Baud Rate: get this to the baud rate of the
modem. Default is 1200.
l
Modem Number: This is the extensionnumher of the modem on the telephone system. It
defaults to 2600.
Delay Time: This is the amount of time, in
seconds that will be allowed to elapse between downloads. The default delay is 10
seconds.
Repeat Count: This determines how many
downloads will be performed. The count defaults to 20.
Initialization Wait Time: This determines
how long the Attendant Computer Console
&ll wait, before the first download, for the
telephone system to acknowledge that the
Console is on line. It defaults to 30 seconds,
but can be set higher or lower depending on
system activity and the number of stations in
do-notdisturb or forward mode.
When the parameters are correct, press ENTER
(2)
to begin the test. A message about the initialization appears on the screen, followed by the number of downloads being performed. Modem sta-
tus messages appear at the bottom of the screen.
If an error occurs,
(3)
the test stops and a message
appears. The modem is either incompatible with
the Interface Card or it is not functioning proper-
ly. In either case, your must replace the modem
card.
Zf
the
test is
succe.r~JX, turn off the Attendant
Computer Console and then turn it on again.
,l...\
;, ‘:
,,’ “.,
‘, .!
0 Comm Port Number: This identifies the
serial port of the modem. It defaults to 2.
Repeat steps 2 and 5 two more times to fully test
(4
the modem.
Page 1-14
INTER-TEL PRACTICES
IM.X/GMX 256/832 A’lTENDANT COMPUTER CONSOLE
Issue 1, November 1994
FEATURES
’
-VT
FEATURES
CONTENTS
1. Introduction .........................................................
2. Using The Keyboard
. Feature Keys ....................................................
B. Function Keys ...................................................
C. Special Keys
.3. Display Screen Layout ................................................
4. Incoming Calls ......................................................
A. Receiving Calls ...................................................
B. Placing Calls On Hold
C. Call Transfer
5. Text Messaging ......................................................
A. Entering Text Messages
B. Retrieving A Text Message .........................................
C. Using The Text Message Directory
6. Intercom Calls .......................................................
A. Intercom Directory
B. Placing Intercom Calls ............................................
C. Ring Intercom Aiways .............................................
D.
Intercom Camp On And Busy Station Callback (Queue)
E. Off-Hook Voice Announce (OHVA)
7. Inter-Station Messages ................................................
. Leaving Messages ................................................
B. Receiving Mesages ...............................................
8. Outside Calls ........................................................
. The CO Directory ................................................
B. Placing Outside Calls .............................................
C. Trunk Camp On And Busy Trunk Group Callback (Queue)
D. Account Codes
E. Hookilash .......................................................
9. Reverse Transfer (Call Pick-Up)
10. Conference Calls
A. Placing A Conference Call
B. Add Parties To A Conference
C. Exiting A Conference
11. Barge
..............................................................
12. Call Privacy And Privacy Release
13. Call Forwarding
14. Paging
.............................................................
15. Remove From Paging
16. Do-Not-Disturb
..................................................
.....................................................
.............................................
....................................................
............................................
................................... 2-16
...............................................
..................................
...................................................
........................................ 2-29
.....................................................
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.......................................
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.......................................
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.................................................
......................................................
................
............. 2-27
PAGE
2-3
2-4
2-4
2-6
2-6
2-7
2-9
2-10
2-11
2-12
2-14
2-14
2-15
2-19
2-19
2-19
2-21
2-21
2-22
2-23
2-23
2-24
2-25
2-25
2-26
2-27
2-28
2-29
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2-30
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2-31
2-32
2-33
2-35
2-35
2-36
Page 2-l
FEfwumm
Issue 1, November 1994
IMX/GMX 256/832 A’ITEXD
INTER-TELPRACTICES
ANT COMPUTER CONSOLE
CONTENTS
17. Reminder Messages ..................................................
4 18. Optional Station Exchange Feature
19. Operator Statistics
20. ‘Dunk Statistics ......................................................
21. Attendant Features
. Attendant Recall .................................................
B. Placing The System In Night Mode ..................................
C. Programming System Reminder Messages ............................
D. Programming System Do-Not-Disturb Messages ....................... 2-44
E. Setting Time Of Day And Date .....................................
I
I
F. Enabling Toil Security Database Programming ........................ 2-44
G. Programming System Speed-Dial Numbers ...........................
H. Remote Station Feature Cancel .....................................
I. Remote Hunt Group Remove/Replace ...............................
J. System Alarm Reporting ..........................................
. tink Maintenance ...............................................
L. Generating An SMDA Report
M. Saving The History Queue
N. Re-Lighting Message Lamps
0. Displaying The Software Version ....................................
22.
Custom Configuration
k Interrupting The Coniiguration Programming Session
B. Name ...........................................................
. Display
D. Calls ...........................................................
E. Features .. ..*;..........................................~
. Message .........................................................
23. Other Console Adjustments ............................................
. Volume Controls .................................................
B. Selectable Ring Tone ..............................................
. Music-On-Hold And Background Music .............................
D. Music And Paging To Speaker
E. Clear Printer Queue ..............................................
.........................................................
................................................... 2-39
...................................................
................................................
.....................................
......................................
.........................................
.......................................
......................................
.................
.......
PAGE
2-37
2-38
2-40
2-42
2-42
2-43
2-43
2-44
2-45
2-45
2-46
2-46
2-47
2-47
2-47
2-47
2-47
2-48
2-48
2-48 .'
2-50
2-53
2-58
2-59
2-62
2-62
2-62
2-62
2-63
2-63
'..r-..
.)!
,".
Page 2-2
INTER-TELPRACTICES
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE
Issue 1, November 1994
FEAm
1. INTRODUCTION
1.1
To describe the 256/832 Attendant Computer
Console features, this FEATURES chapter has been or-
ganized to cover four
l
Keyboard and Display Layout: The first sections
explain the layout of the customized keyboard and
the display screen. One section shows the locations
of the various feature keys and briefly explains their
functions. Another section shows the display screen
and explains where to look for specific on-screen information.
0 Call Processing Features:
the use of the station features that are available to all
main topics:
Several sections explain
station users, including intercom call features, out-
side call features, and other call processing features
such as conferencing, forwarding, etc.
Attendant Features:
This section explains the special attendant-only features and how to use them on
the Attendant Computer Console.
Configuring The Console:
Several console
features can be customized for each operator includ-
ing name display, screen colors, speed-dial directo-
ry, etc. These sections explain the configuration
tasks as well as how to adjust the speaker volume and
select ring tones and background music.
Page 2-3
INTER-TELPRACTICES
lMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE
2. USING THE KEYBOARD
2.1 A custom keyboard is used to enhance the speed and accuracy of handling calls. To minimize keystrokes, the
most frequently used features are assigned to dedicated (non-programmable) keys.
A FEAlTJREKEYs
2.2 The following feature keys of the Attendant Computer Console are used most frequently and are located in the
right-hand key pads on the keyboard. The keys and their functions are described below.
II----III
1 BARGEll WAIL 11 MSG 1
PRS
TUV WXY
7 8 9
, -7.7. \
. .
. .J,
KEY
ESC
OUTGN
HOLD
BARGE
hiSG
CNEcr
VP, Dow9 m aad
RIGHT ARROWS
ANSW
PAGE
RBTRV
RELBASE
SPL.lT
FUNCTION
Used for cancelling various functions as described in the procedures. Also exits a menu or
moves up one menu level when programming.
Used for placing an outgoing call (default route and displayed directory are determined in
confi,uration programming).
Places a call on individual hold so that it can be directly accessed at that station or accessed
through a reverse transfer from any other station.
Allows the user to join into a call when calling a station, if the console station is enabled for
this feature in the 256 or 4161832 database.
Dials the voice mail unit for placing and retrieving voice messages, and for transferring calls
to the voice mail unit.
Sends and responds to message waiting indications. When pressed with the SHIFT key, it dis-
plays a directory of waiting messages.
Can be used in place of the ANSW or RETURN keys in some procedures.
These keys move the cursor in the indicated direction.
Answers the highest priority incoming call and changes the display to the call handling window no matter which call handling or utility program is being executed.
Accesses the paging network. The user can choose the desired page zone.
Accesses a call on transfer hold.
Returns the console to idle state.
Allows the user to move between two calls while executing a transfer.
Transfers a call to an extension or outside number.
.-
~
.’
Page 2-4
INTER-TELPRACTICES
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE
Issue 1, November 1994
FEATURES
2.3 The following keys are located across the top edge of the keyboard and are used for accessing additional features.
The keys and their functions are listed below.
KEY
HELP
INS
DEL
HOME
END
PAGE UP
PAGE DOWN
TAG
BADLINE
VOL UP
VOL DOWN
FEAT
IC DIR
DND
FWD
CONFG
FLASH
CNF
NIGHT
3wIJE
PICK Up
EXTMSG
1 FUNCTION
Accesses the on-line help utility.
Allows the user to toggle between insert and replacement mode while programming or editing
text.
Allows the user to delete a character while programming or editing text.
When the user is viewing a list window, pressing this key moves the cursor to the beginning
of the list.
When the user is viewing a list window, pressing this key moves the cursor to the end of the
list.
Pressing the PAGE UP or PAGE DOWN key moves the cursor a preset number of lines up
or down. The number of lines may be customized by each user.
I
Permits the user to add an identifying tag to an incoming call before transferring it to a station
or outside number. With the ALT key, it is used for un-tagging calls. With the SHIFT key, it
tags the call and places it in the CO directory and with the ClRL key it reverses the first and
last names in a CO directory entry.
Allows an attendant to place a trunk out of service while connected to a call on the defective
trunk.
~ Adjusts the speaker and handset volume for calls and alerting tones. When pressed simulta-
neously with the ALT key, it saves the new setting.
A list of features appears when this key is pressed. The user can then select and execute the
desired feature. Features accessed by this key are listed on the next page.
The full intercom directory appears when this key is pressed. The user can then view station
status or can call any station on the list.
Places the console in, or cancels, do-notdisturb mode.
Places the console in, or cancels, call forwarding mode.
Allows the user to set up customized configuration options.
Sends a hookflash while on an outside call.
Allows the user to establish a conference.
At attendant stations, places the system in night mode and returns the system to day mode.
At stations with user statistics enabled, displays the statistics for that user.
Requests or cancels a busy trunk/station callback (queue).
Allows the user to pick up a call that is ringing or holding at a station or hunt group.
Accesses the text messaging utility to allow the user to enter and save detailed messages.
Page 2-5
FEauREs
Issue 1, November 1994
INTEB-TELPBACTICES
IMX/GMX 256/832 ATI’ENDANT COMPUTER CONSOLE
2.4
The FEN key is used to access the following features. Procedures are given throughout this section of
the manual. Some features can only be used at attendant
stations.
Clear system alarm
Save/release history queue (Release history queue
- in 256
System only)
Database download
SMDA
Set time of day
Operator statistics
Trunk statistics
Program system speeddial
Program system do-notdisturb messages
Program system reminder messages
Database programming enable (for toll security pro-
gra=b3)
Cancel all station forward requests
Cancel individual station forward request
Cancel all station do-not-disturb requests
Cancel individual station do-not-disturb request
Cancel all station do-not-disturb/forward
requests
Cancel individual station do-notdisturb/forward
request
Remote hunt group remove/replace
Remove all trunks from maintenance
Reminder message
Reminder message cancel
Re-light message lamps
Background music channel selection
Ring tone selection
Music/page to speaker on/off
Background music on/off
Paging speaker music on/off
Hunt group remove/replace
Page remove/replace
Ring intercom always/cancel
Station exchange
Clear printer queue
Display software version
25 During an intercom call, pressing the FEAI key
allows the user to use the following features:
l
Do-not-disturb override
l
Microphone mute on/off
2.6 During an outside call, pressing the FEAf key allows the user to use the following features:
0
Optional account code
0
Private CO call
0
Microphone mute on/off
FUNCTION KEYS
B.
2.7 The function keys, labeled Fl-FlO, are located on
the left-hand side of the keyboard. They are used for
speed dialing and for selecting items that appear in directory and programming lists.
2.8 When a list is displayed, each line is preceded with
a number (Fl-FlO). To select a line, press the associated
function key.
2.9 When the list contains more than ten entries, addi-
tional entries are preceded with “Fl-“F6. To select one
of these entries, press the ClRL key and the indicated
function key at the same time.
C. SPECIALKEYS
2.10 RETUBN or CNECT: These
keys will select
the line that is highlighted in each programming window and move you to the next window or prompt. They
are also used to accept an entry and return you to the previous window. The use of these keys is described
throughout the Custom Configuration section. The “carriage return” (RETURN) key on the typewriter keyboard can be used in place of the ANSW and CNECT
keys in many features.
2.11 ENTER: Some features require you to press the
ENTER key to complete the task. It is located in the low-
er right comer of the typewriter keyboard.
2.12 ESC: The JZSC
key has the following uses when
the operator is programming console options:
The ESC key is used to cancel the present program-
ming utility and move you to the previous window.
When several subroutines are involved, you will
need to press ESC several times.
You can exit to the Console display screen by pressing SHIFT and RSC simultaneously.
If you wish to exit to the Console display screen tern-
porarily,
you can press ADT and ESC simultaneously; when you press CONPG again you will have the
option of continuing the previous activity or starting
over.
Page 2-6
INTER-TELPRACTICES
IMx/GMX 256/832A’ITENDANT COMPUTER CONSOLE
2.13 ARROWS, PAGE UP/DOWN, HOME and
END: The UP ARROW, DOWN ARROW, PAGE UP,
PAGE DOWN, HOME, and END keys are used for
moving through lists, as described on page 2-5.
2.14
ARROWS, DEL, and
INS: When a prompt requires you to enter text (either letters or numbers) you
can edit the entry by using the LEFI and RIGHT ARROW keys to move the cursor, DEL to delete the character located above the cursor, or INS to toggle between
insert and replacement modes. The cursor is box-shaped
in insert mode and is an underline when in replacement
mode. In replacement mode, if you begin typing while a
previous entry is displayed (without first moving the
cursor), the former entry is overwritten. If desired, you
can press ESC to cancel the new entry before you press
RETURN.
2.15 C’l’RLz This is the “controln key that is used in
conjunction with the function keys to access items in
lengthy lists, as described in paragraph 2.9 on the pre-
vious page. It is located in the lower left corner of the
typewriter keyboard.
2.16 AL% There are two ALT keys and they are
located on either side of the SPACE BAR. They are used
for several purposes. For example, when both ALT keys
are pressed simultaneously, the keyboard “click” (that is
heard whenever a key is pressed) is turned on or off. A
single ALT key is used to access the “alternate” function
of a feature key (this use is described in detail for each
feature throughout the manual). While on a call, pressing an ALT and any keypad key simultaneously turns on
or off M’MF signaling (depending on the default DTMF
mode set up in CONFG programming described on page
2-56).
2.17
HELP: The HELP key can be used as follows:
If you press the HE&P key once, the Help text files
appear in the bottom half of the screen.
While viewing the Help text files you can press
CI’RL and HELP to display a menu of Help topics.
While scrolling through the Help text files you can
return to your starting point by pressing SHIFT and
I-ELI?
If you press HELP twice, the screen will display information about using the Help feature.
If you press the ADT and HELP keys at the same
time, the screen prompts you to press the key about
which you would like information.
Page 2-7
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