Inter-Tel GLX User Guide
TABLE OF CONTENTS
l
PAGE
FCC REGULATIONS . . . . . . . . . . . . ..I.............................. v
UL REGULATIONS
INTRODUCTION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vll
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
KEY SERVICE UNIT (KSU) ...................................... 1
KEYSETS .....................................................
Features on Both Keysets ................................
Features on the Executive Keyset Only
................... 2
OPTIONAL EQUIPMENT .......................................... 5
SYSTEM FEATURES ............................................. 6
System Attendant ........................................ 6
Flexible Incoming Ring Assignment (Alternate
Point Answering) ...................................... 6
Flexible Night Ringing Arrangement (Night Ring Mode) .... 6
Dual-Tone Multi-Frequency (DTMF) Signalling
Music-On-Hold and Background Music
...................... 7
............. 7
Call Privacy ............................................ 7
C.O. Line Restriction ................................... 7
Toll Restriction ........................................ 8
KEYSET FEATURES ............................................. 9
Line Keys ............................................... 9
Feature Keys on Standard and Executive Keysets .......... 9
Feature Keys on the Executive Keyset Only ............... 10
Lamp Indications ........................................ 10
Direct Station Selection/Busy Lamp Field (DSS/BLF)
Keys (Executive Keyset Only) .......................... 12
Volume Controls ......................................... 12
Audible Signals ......................................... 12
Speakerphone ............................................ 14
Headset Connection and Operation ........................ 14
Data Device Interface (Executive Keyset Only) ........... 15
. .
2
2
INTERCOM CALLS ..............................................
16
Ring Intercom First ..................................... 16
Private Intercom Calls ..................................
16
Receiving and Placing Intercom Calls .................... 16
DSS/BLF Key Skipping (Executive Keyset Only)
............ 18
GLX Owner's Guide (Issue 1, 11/85) Page iii
TABLE OF CONTENTS
PAGE
OUTSIDE CALLS
...............................................
18
Receiving and Placing Outside Calls ..................... 18
Outside Dial Tone Restore and Timed Hookflash ........... 19
Line Key Skipping
On-Hook Dialing of Outside Calls
....................................... 19
........................
20
SYSTEM AND STATION SPEED DIALING ............................ 20
Station Speed Dialing
System Speed Dialing
...................................
....................................
21
22
Speed Dialing Special Common Carrier (SCC) Numbers
Stored in Separate Locations
LAST NUMBER REDIAL ..........................................
PLACING CALLS
ON
....................................... 25
HOLD
System Hold .............................................
.......................... 23
24
25
Individual Hold (Executive Keyset Only) ................. 25
Automatic Recall Timers
................................. 25
CALL TRANSFER (EXECUTIVE KEYSET ONLY) ....................... 26
CALL WAITING ................................................
Intercom Call Waiting
...................................
27
27
Outside Call Waiting .................................... 27
CONFERENCE CALLS
............................................
PAGING ......................................................
DO-NOT-DISTURB ..............................................
28
29
30
CALL FORWARDING
.............................................
30
.
GLX Owner's Guide (Issue 1, 11/85) Page iv
FCC REGULATIONS
IMPORTANT:
1. Customers connecting this equipment to the telephone network
shall, before such connection is made, give notice to the
telephone company of the particular
connection is to be made,
company with the following information:
- Complies with Part 68, FCC Rules
- FCC Registration Number, BE287V-15678-KF-E
- Ringer Equivalence Number, 0.2A
- Type of jack to be ordered from the telephone
company,
The telephone company should also be given notice upon final
disconnection of this equipment from the particular line(s).
It is also the responsibility of the customer to provide the
telephone company with registration numbers of any other
devices which are configured for connection to the telephone
network.
2.
It is prohibited to make connections to party lines.
3. Under certain circumstances the telephone company may temporarily discontinue service and make changes in facilities and
services which may affect the operation of this equipment;
however, the customer shall be given adequate notice in writ-
ing to allow the customer an opportunity to maintain uninter-
rupted service.
RJ14 (C or W) or RJ2lX
and shall provide the telephone
line(s) to which such
c
4. Users should not make adjustments or repairs or attempt to
service this equipment. In the event that a problem originates, contact the local authorized factory service representative.
In the event of trouble with the telephone line(s), this
equipment must be disconnected from the telephone line(s).
If trouble ceases, the equipment must be repaired by an
authorized factory service
continues to occur with the equipment disconnected, the telephone company should be notified that they have a problem.
If this is the case, repairs or adjustments made by the tele-
phone company will be made at their expense.
THIS SYSTEM INCLUDES HEARING AID-COMPATIBLE HANDSETS THAT ARE
IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.
GLX Owner's Guide (Issue 1, 11/85)
representative. If the trouble
NOTICE
Page v
IMPORTANT:
FCC REGULATIONS
This equipment generates and
uses
radio frequency energy and if
not installed and used properly, that is, in strict accordance
with the manufacturer's instructions, may
radio and television reception.
It has been type tested and
cause
interference to
found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable
against such interference
in a residential installation. How-
protection
ever, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause inter-
ference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
- Reorient the receiving antenna.
- Relocate the KSU with respect to the receiver.
- Check that the KSU and receiver are not on the same circuit:
the KSU must be powered from an isolated, dedicated,
AC outlet.
If necessary,
the user should consult the dealer or an experienced radio/television technician for additional suggestions.
The
user
may find the following booklet, prepared by the Federal
Communications Commission, helpful:
"How to Identify and Resolve Radio-TV Interference Problems"
This booklet (Stock
imately
ton,
$5.00 from the U.S. Government Printing Office, Washing-
D.C. 20402.
004-000-00398-5) is available for approx-
No.
GLX Ownec's Guide (Issue 1, 11/85)
Page vi
UL REGULATIONS
*****************************************************************
* At the date of this publication, Inter-Tel's GLX System was *
* in the process of applying for a UL listing. If your GLX KSU *
* has a UL label, this indicates that the system was approved *
* after this publication date.
* prior to approval, you may call Inter-Tel at a later date to *
* inquire about the final date of approval. Contact the
* Customer Support Department at (602) 961-9000.
* *
* BEFORE INSTALLATION, CHECK YOUR LOCAL ELECTRICAL CODES FOR
* INSTALLATION OF TELEPHONE AND ELECTRONIC EQUIPMENT.
**************X*******************~*~~~~**~~~~~~~****************
The following safety information is reprinted from the Underwriter's
Laboratory specification governing telephone equipment.
If you receive a GLX System
*
*
*
*
*
*
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons,
1.
Read and understand all instructions.
2.
Follow all warnings and instructions marked on the product.
including the following:
3.
Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4.
Do not use this product near water, for example, near a bath
wash bowl, kitchen sink, or laundry tub, in a wet basement,
tub,
or near a swimming pool.
5.
Do not place this product on an unstable cart, stand, or table.
The product may fall, causing serious damage to the product.
6.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. The openings should
never be blocked by placing the product on the bed, sofa, rug,
or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7.
This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power to your home, consult your dealer or local
power company.
GLX Owner's Guide (Issue 1, 11/85) Page vii
UL REGULATIONS
8. This product is equipped with a three-wire grounding type plug,
a plug having a third (grounding) pin.
into a grounding type power outlet.
If you are unable to insert the plug into the outlet, contact
your electrician to replace your obsolete outlet.
the safety purpose of the grounding type plug.
9. Do not allow anything to rest on the power cord.
this product where the cord will be abused by persons walking on
it.
10. Do not use an extension cord for the product's AC power cord.
The AC outlet for the product should not be used for any other
electrical equipment.
11. Never push objects of any kind into the product through cabinet
slots as they may touch dangerous voltage points or short out
parts that could result in
Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this
appliance, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subse-
quently used.
13. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
a risk of fire or electric shock.
This plug will only fit
This is a safety feature.
Do not defeat
Do not locate
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the
operating instructions. Adjust only those controls that are
covered by the operating instructions because improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to
restore the product to normal operation.
E. If the product has been dropped or the cabinet has been
damaged.
F. If the product exhibits a distinct change in performance.
SAVE
GLX Owner's Guide (Issue 1, 11/85)
TEESE INSTRUCTIONS
Page viii
*
INTRODUCTION
The Inter-Tel GLX System is a versatile, electronic key telephone
system designed to meet the needs of small businesses. The sys-
tem is easy to install and maintain, and it offers a variety of
features usually found on more expensive systems.
With flexible
programming, you can customize system and keyset features to meet
your needs.
This manual provides a brief overview of the GLX System hardware
and provides detailed descriptions and instructions for the
easy-to-use features. Refer to the user guide shipped with each
keyset for simplified instructions on using keyset features.
KEY SERVICE UNIT (KSU)
The KSU is a compact, wall-mounted unit that houses the system
power supply, the Main Control board, and the optional Expansion
board, which contain all of the circuitry.and programming to
operate the system. Features of the KSU are as follows:
l
The Main Control board inside the KSU contains the circuitry
for 3 C.O. lines and 8 keysets.
l BY
installing the optional Expansion board, circuitry for an
additional 3 C.O. lines and 4 keysets can be added to expand
the system's capacity to 6 C-0. lines and 12 keysets.
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Three C.O. line modular jacks (C.O. 1-2, 3-4, 5-6) serve as
inputs for two C.O. lines each.
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The male amphenol connector (STN 1-12) serves as the input for
all keysets.
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The external paging jack (E-PAGE) is the output to a paging
amplifier.
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The music jack is the input for an external music source, such
as a radio, tape player, etc.
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The battery back-up jack (BATT 3OV) is the input for a battery
charger and/or 30V battery pack.
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The AC fuse (2A, 25OV, slow-blow) protects the system from excessive current draw.
GLX Owner's Guide (Issue 1, 11/85)
Page 1
KEY SERVICE UNIT (KSU)
l
Three lA, 25OV, fast-acting fuses inside the KSU to protect the
KSU and keysets from excessive current flow.
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The lithium battery inside the KSU will protect the programmed
data base, system and station speed-dial numbers, redial mem-
and call forward requests in the event of a power failure.
ory ,
Headsets,
do-not-disturb, background music,
and the data device
interface are returned to default status if a power failure
occurs. The battery can protect the data base for 10 years of
normal system operation or until the accumulated system downtime exceeds one year.
REYSETS
Two models of keysets are available for use on the system: the
Executive Keyset and the Standard Keyset. Photographs of the
keysets appear on pages 3 and 4.
FEATURES ON BOTH KEYSETS
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12-key pushbutton keypad
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6 C.O. line keys
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Hearing aid-compatible (HAC) handset
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Voice volume and ring volume controls
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Reversible baseplate for wall mounting the keyset
a 6 feature keys on the Standard Keyset and
12 feature keys on the Executive Keyset
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An integrated (built-in) speakerphone is standard in all
keysets. It allows users to receive and place outside calls
and to receive intercom calls without lifting the handset.
FEATURES ON THE EXECUTIVE KEYSET ONLY
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4-conductor modular jack for a data device equipped with a
direct-connection modem.
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12 direct station selection/busy lamp field (DSS/BLF) keys,
which provide one-key access to any keyset. The lamps under
the DSS/BLF keys create the busy lamp field, which indicates
the status of each keyset (idle, busy, call recalling from
hold, forwarding calls, in do-not-disturb, in lock-out) by dif-
ferent flash rates.
The keyset dimensions and weight are as follows:
Height 3.5 in.
(8.9 cm.); Width 7.5 in. (19 cm.): Depth 9 in. (22.9 cm.): and
Weight 2.5 lbs. (1.1 kg.)
GLX Owner's Guide (Issue 1, 11/85) Page 2
GLX EXECUTIVE REYSET
.
I
6 C.O. LINES
n
2 SPEAKER
n
12 -KEY PUSHBUTTON
3
KEYPAD
n
HEARING
4 AID - COMPATIBLE
n
HANDSET
GLX Owner's Guide (Issue 1, 11/85)
5 I2 FEATURE KEYS
n
6 RING VOLUME CONTROL
n
7 VOICE VOLUME CONTROL
n
DIRECT STATION SELECTION/
8
0
BUSY LAMP FIELD KEYS
Page 3
GLX STANDARD KEYSET
A 6 C.O. LINES
SPEAKER
2
n
I<2;vKpEAyo PUSH BUTTON
3
n
HEARING
4 fDN-D~$b+PAT I BLE
A
GLX mn-~er~s Guide (ISSUe 1, 11/85)
6 FEATURE KEYS
6
n
RING VOLUME CONTROL
6
D
VOICE VOLUME CONTROL
Page 4
OPTIONAL EQUIPMENT
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Optional equipment which can be purchased and installed with the
GLX
System
are listed below. The complete specifications and
installation instructions are included in the GLX Installation
and Field Maintenance Manual.
Headset: Modular headsets can be directly installed on the key-
sets,
using
the handset cord jack (see page 14).
Handset amplifier: Although GLX keysets are equipped with hearing aid-compatible handsets, hard-of-hearing users may wish to
have an adjustible amplifier installed.
An amplifier may also be
requested when the keyset is located in a noisy area where users
need to increase the receiver volume.
Modem-equipped data device: The Executive Keyset has a modular
jack to connect a data device,
such as a data terminal or a per-
sonal computer, that is equipped with a direct-connection modem.
It is used to communicate with remote data equipment through an
intercom channel or a C.O. line (see page 15).
AC voltage surge/spike protection: A protection device should be
installed to suppress
AC spikes and transient voltage surges.
Without the device, the system is more susceptible to damage from
power line surges and spikes,
which could
cause system
mal-
functions and damage the electronic components.
Battery back-up: To prevent loss of service in the event of a
power failure or a brownout condition, there are three sources
for battery back-up.
l
A 30V battery pack can
conditions,
power
by
outage,
the batteries. After the batteries have been used several
times, they
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A 30V battery pack and battery charger can be connected to the
the KSU is powered from the AC outlet. During a
the
system is
must
be recharged or replaced.
be
connected to the KSU. Under normal
powered by the DC voltage supplied
KSU input labeled BATT 30V. During normal operation, the
charger recharges the batteries and operates the system. Dur-
ing a power outage, the batteries alone support-the system.
l
An Uninterrupted Power Source unit can
be
connected between the
AC outlet and the KSU's AC power cord. During a power outage or
brownout condition, the UPS unit supports the system.
External music source: The KSU has an input for a radio, tape
player,
or other music source. The music is heard by callers on
hold, by intercom callers camped on to busy keysets, and by users
with the background feature enabled.
Paging amplifier and speakers: The KSU has an output to a paging
amplifier, which is installed along with speakers for external
paging. Internal pages are heard through the keyset speakers.
GLX Owner's Guide (Issue 1, 11/85) Page 5
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