TABLE OF CONTENTS
l
PAGE
FCC REGULATIONS . . . . . . . . . . . . ..I.............................. v
UL REGULATIONS
INTRODUCTION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vll
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
KEY SERVICE UNIT (KSU) ...................................... 1
KEYSETS .....................................................
Features on Both Keysets ................................
Features on the Executive Keyset Only
................... 2
OPTIONAL EQUIPMENT .......................................... 5
SYSTEM FEATURES ............................................. 6
System Attendant ........................................ 6
Flexible Incoming Ring Assignment (Alternate
Point Answering) ...................................... 6
Flexible Night Ringing Arrangement (Night Ring Mode) .... 6
Dual-Tone Multi-Frequency (DTMF) Signalling
Music-On-Hold and Background Music
...................... 7
............. 7
Call Privacy ............................................ 7
C.O. Line Restriction ................................... 7
Toll Restriction ........................................ 8
KEYSET FEATURES ............................................. 9
Line Keys ............................................... 9
Feature Keys on Standard and Executive Keysets .......... 9
Feature Keys on the Executive Keyset Only ............... 10
Lamp Indications ........................................ 10
Direct Station Selection/Busy Lamp Field (DSS/BLF)
Keys (Executive Keyset Only) .......................... 12
Volume Controls ......................................... 12
Audible Signals ......................................... 12
Speakerphone ............................................ 14
Headset Connection and Operation ........................ 14
Data Device Interface (Executive Keyset Only) ........... 15
. .
2
2
INTERCOM CALLS ..............................................
16
Ring Intercom First ..................................... 16
Private Intercom Calls ..................................
16
Receiving and Placing Intercom Calls .................... 16
DSS/BLF Key Skipping (Executive Keyset Only)
............ 18
GLX Owner's Guide (Issue 1, 11/85) Page iii
TABLE OF CONTENTS
PAGE
OUTSIDE CALLS
...............................................
18
Receiving and Placing Outside Calls ..................... 18
Outside Dial Tone Restore and Timed Hookflash ........... 19
Line Key Skipping
On-Hook Dialing of Outside Calls
....................................... 19
........................
20
SYSTEM AND STATION SPEED DIALING ............................ 20
Station Speed Dialing
System Speed Dialing
...................................
....................................
21
22
Speed Dialing Special Common Carrier (SCC) Numbers
Stored in Separate Locations
LAST NUMBER REDIAL ..........................................
PLACING CALLS
ON
....................................... 25
HOLD
System Hold .............................................
.......................... 23
24
25
Individual Hold (Executive Keyset Only) ................. 25
Automatic Recall Timers
................................. 25
CALL TRANSFER (EXECUTIVE KEYSET ONLY) ....................... 26
CALL WAITING ................................................
Intercom Call Waiting
...................................
27
27
Outside Call Waiting .................................... 27
CONFERENCE CALLS
............................................
PAGING ......................................................
DO-NOT-DISTURB ..............................................
28
29
30
CALL FORWARDING
.............................................
30
.
GLX Owner's Guide (Issue 1, 11/85) Page iv
FCC REGULATIONS
IMPORTANT:
1. Customers connecting this equipment to the telephone network
shall, before such connection is made, give notice to the
telephone company of the particular
connection is to be made,
company with the following information:
- Complies with Part 68, FCC Rules
- FCC Registration Number, BE287V-15678-KF-E
- Ringer Equivalence Number, 0.2A
- Type of jack to be ordered from the telephone
company,
The telephone company should also be given notice upon final
disconnection of this equipment from the particular line(s).
It is also the responsibility of the customer to provide the
telephone company with registration numbers of any other
devices which are configured for connection to the telephone
network.
2.
It is prohibited to make connections to party lines.
3. Under certain circumstances the telephone company may temporarily discontinue service and make changes in facilities and
services which may affect the operation of this equipment;
however, the customer shall be given adequate notice in writ-
ing to allow the customer an opportunity to maintain uninter-
rupted service.
RJ14 (C or W) or RJ2lX
and shall provide the telephone
line(s) to which such
c
4. Users should not make adjustments or repairs or attempt to
service this equipment. In the event that a problem originates, contact the local authorized factory service representative.
In the event of trouble with the telephone line(s), this
equipment must be disconnected from the telephone line(s).
If trouble ceases, the equipment must be repaired by an
authorized factory service
continues to occur with the equipment disconnected, the telephone company should be notified that they have a problem.
If this is the case, repairs or adjustments made by the tele-
phone company will be made at their expense.
THIS SYSTEM INCLUDES HEARING AID-COMPATIBLE HANDSETS THAT ARE
IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.
GLX Owner's Guide (Issue 1, 11/85)
representative. If the trouble
NOTICE
Page v
IMPORTANT:
FCC REGULATIONS
This equipment generates and
uses
radio frequency energy and if
not installed and used properly, that is, in strict accordance
with the manufacturer's instructions, may
radio and television reception.
It has been type tested and
cause
interference to
found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable
against such interference
in a residential installation. How-
protection
ever, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause inter-
ference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
- Reorient the receiving antenna.
- Relocate the KSU with respect to the receiver.
- Check that the KSU and receiver are not on the same circuit:
the KSU must be powered from an isolated, dedicated,
AC outlet.
If necessary,
the user should consult the dealer or an experienced radio/television technician for additional suggestions.
The
user
may find the following booklet, prepared by the Federal
Communications Commission, helpful:
"How to Identify and Resolve Radio-TV Interference Problems"
This booklet (Stock
imately
ton,
$5.00 from the U.S. Government Printing Office, Washing-
D.C. 20402.
004-000-00398-5) is available for approx-
No.
GLX Ownec's Guide (Issue 1, 11/85)
Page vi
UL REGULATIONS
*****************************************************************
* At the date of this publication, Inter-Tel's GLX System was *
* in the process of applying for a UL listing. If your GLX KSU *
* has a UL label, this indicates that the system was approved *
* after this publication date.
* prior to approval, you may call Inter-Tel at a later date to *
* inquire about the final date of approval. Contact the
* Customer Support Department at (602) 961-9000.
* *
* BEFORE INSTALLATION, CHECK YOUR LOCAL ELECTRICAL CODES FOR
* INSTALLATION OF TELEPHONE AND ELECTRONIC EQUIPMENT.
**************X*******************~*~~~~**~~~~~~~****************
The following safety information is reprinted from the Underwriter's
Laboratory specification governing telephone equipment.
If you receive a GLX System
*
*
*
*
*
*
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons,
1.
Read and understand all instructions.
2.
Follow all warnings and instructions marked on the product.
including the following:
3.
Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4.
Do not use this product near water, for example, near a bath
wash bowl, kitchen sink, or laundry tub, in a wet basement,
tub,
or near a swimming pool.
5.
Do not place this product on an unstable cart, stand, or table.
The product may fall, causing serious damage to the product.
6.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. The openings should
never be blocked by placing the product on the bed, sofa, rug,
or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7.
This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power to your home, consult your dealer or local
power company.
GLX Owner's Guide (Issue 1, 11/85) Page vii
UL REGULATIONS
8. This product is equipped with a three-wire grounding type plug,
a plug having a third (grounding) pin.
into a grounding type power outlet.
If you are unable to insert the plug into the outlet, contact
your electrician to replace your obsolete outlet.
the safety purpose of the grounding type plug.
9. Do not allow anything to rest on the power cord.
this product where the cord will be abused by persons walking on
it.
10. Do not use an extension cord for the product's AC power cord.
The AC outlet for the product should not be used for any other
electrical equipment.
11. Never push objects of any kind into the product through cabinet
slots as they may touch dangerous voltage points or short out
parts that could result in
Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this
appliance, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subse-
quently used.
13. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
a risk of fire or electric shock.
This plug will only fit
This is a safety feature.
Do not defeat
Do not locate
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the
operating instructions. Adjust only those controls that are
covered by the operating instructions because improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to
restore the product to normal operation.
E. If the product has been dropped or the cabinet has been
damaged.
F. If the product exhibits a distinct change in performance.
SAVE
GLX Owner's Guide (Issue 1, 11/85)
TEESE INSTRUCTIONS
Page viii
*
INTRODUCTION
The Inter-Tel GLX System is a versatile, electronic key telephone
system designed to meet the needs of small businesses. The sys-
tem is easy to install and maintain, and it offers a variety of
features usually found on more expensive systems.
With flexible
programming, you can customize system and keyset features to meet
your needs.
This manual provides a brief overview of the GLX System hardware
and provides detailed descriptions and instructions for the
easy-to-use features. Refer to the user guide shipped with each
keyset for simplified instructions on using keyset features.
KEY SERVICE UNIT (KSU)
The KSU is a compact, wall-mounted unit that houses the system
power supply, the Main Control board, and the optional Expansion
board, which contain all of the circuitry.and programming to
operate the system. Features of the KSU are as follows:
l
The Main Control board inside the KSU contains the circuitry
for 3 C.O. lines and 8 keysets.
l BY
installing the optional Expansion board, circuitry for an
additional 3 C.O. lines and 4 keysets can be added to expand
the system's capacity to 6 C-0. lines and 12 keysets.
l
Three C.O. line modular jacks (C.O. 1-2, 3-4, 5-6) serve as
inputs for two C.O. lines each.
l
The male amphenol connector (STN 1-12) serves as the input for
all keysets.
l
The external paging jack (E-PAGE) is the output to a paging
amplifier.
l
The music jack is the input for an external music source, such
as a radio, tape player, etc.
l
The battery back-up jack (BATT 3OV) is the input for a battery
charger and/or 30V battery pack.
l
The AC fuse (2A, 25OV, slow-blow) protects the system from excessive current draw.
GLX Owner's Guide (Issue 1, 11/85)
Page 1
KEY SERVICE UNIT (KSU)
l
Three lA, 25OV, fast-acting fuses inside the KSU to protect the
KSU and keysets from excessive current flow.
l
The lithium battery inside the KSU will protect the programmed
data base, system and station speed-dial numbers, redial mem-
and call forward requests in the event of a power failure.
ory ,
Headsets,
do-not-disturb, background music,
and the data device
interface are returned to default status if a power failure
occurs. The battery can protect the data base for 10 years of
normal system operation or until the accumulated system downtime exceeds one year.
REYSETS
Two models of keysets are available for use on the system: the
Executive Keyset and the Standard Keyset. Photographs of the
keysets appear on pages 3 and 4.
FEATURES ON BOTH KEYSETS
l
12-key pushbutton keypad
l
6 C.O. line keys
l
Hearing aid-compatible (HAC) handset
l
Voice volume and ring volume controls
l
Reversible baseplate for wall mounting the keyset
a 6 feature keys on the Standard Keyset and
12 feature keys on the Executive Keyset
l
An integrated (built-in) speakerphone is standard in all
keysets. It allows users to receive and place outside calls
and to receive intercom calls without lifting the handset.
FEATURES ON THE EXECUTIVE KEYSET ONLY
l
4-conductor modular jack for a data device equipped with a
direct-connection modem.
l
12 direct station selection/busy lamp field (DSS/BLF) keys,
which provide one-key access to any keyset. The lamps under
the DSS/BLF keys create the busy lamp field, which indicates
the status of each keyset (idle, busy, call recalling from
hold, forwarding calls, in do-not-disturb, in lock-out) by dif-
ferent flash rates.
The keyset dimensions and weight are as follows:
Height 3.5 in.
(8.9 cm.); Width 7.5 in. (19 cm.): Depth 9 in. (22.9 cm.): and
Weight 2.5 lbs. (1.1 kg.)
GLX Owner's Guide (Issue 1, 11/85) Page 2
GLX EXECUTIVE REYSET
.
I
6 C.O. LINES
n
2 SPEAKER
n
12 -KEY PUSHBUTTON
3
KEYPAD
n
HEARING
4 AID - COMPATIBLE
n
HANDSET
GLX Owner's Guide (Issue 1, 11/85)
5 I2 FEATURE KEYS
n
6 RING VOLUME CONTROL
n
7 VOICE VOLUME CONTROL
n
DIRECT STATION SELECTION/
8
0
BUSY LAMP FIELD KEYS
Page 3
GLX STANDARD KEYSET
A 6 C.O. LINES
SPEAKER
2
n
I<2;vKpEAyo PUSH BUTTON
3
n
HEARING
4 fDN-D~$b+PAT I BLE
A
GLX mn-~er~s Guide (ISSUe 1, 11/85)
6 FEATURE KEYS
6
n
RING VOLUME CONTROL
6
D
VOICE VOLUME CONTROL
Page 4
OPTIONAL EQUIPMENT
c
Optional equipment which can be purchased and installed with the
GLX
System
are listed below. The complete specifications and
installation instructions are included in the GLX Installation
and Field Maintenance Manual.
Headset: Modular headsets can be directly installed on the key-
sets,
using
the handset cord jack (see page 14).
Handset amplifier: Although GLX keysets are equipped with hearing aid-compatible handsets, hard-of-hearing users may wish to
have an adjustible amplifier installed.
An amplifier may also be
requested when the keyset is located in a noisy area where users
need to increase the receiver volume.
Modem-equipped data device: The Executive Keyset has a modular
jack to connect a data device,
such as a data terminal or a per-
sonal computer, that is equipped with a direct-connection modem.
It is used to communicate with remote data equipment through an
intercom channel or a C.O. line (see page 15).
AC voltage surge/spike protection: A protection device should be
installed to suppress
AC spikes and transient voltage surges.
Without the device, the system is more susceptible to damage from
power line surges and spikes,
which could
cause system
mal-
functions and damage the electronic components.
Battery back-up: To prevent loss of service in the event of a
power failure or a brownout condition, there are three sources
for battery back-up.
l
A 30V battery pack can
conditions,
power
by
outage,
the batteries. After the batteries have been used several
times, they
l
A 30V battery pack and battery charger can be connected to the
the KSU is powered from the AC outlet. During a
the
system is
must
be recharged or replaced.
be
connected to the KSU. Under normal
powered by the DC voltage supplied
KSU input labeled BATT 30V. During normal operation, the
charger recharges the batteries and operates the system. Dur-
ing a power outage, the batteries alone support-the system.
l
An Uninterrupted Power Source unit can
be
connected between the
AC outlet and the KSU's AC power cord. During a power outage or
brownout condition, the UPS unit supports the system.
External music source: The KSU has an input for a radio, tape
player,
or other music source. The music is heard by callers on
hold, by intercom callers camped on to busy keysets, and by users
with the background feature enabled.
Paging amplifier and speakers: The KSU has an output to a paging
amplifier, which is installed along with speakers for external
paging. Internal pages are heard through the keyset speakers.
GLX Owner's Guide (Issue 1, 11/85) Page 5
SYSTEM FEATURES
System features include the following:
l
System Attendant
l
Flexible Incoming Ring Assignment (Alternate Point Answering)
l
Flexible Night Ringing Arrangement (Night Ring Mode)
l
Dual-Tone Multi-Frequency (DTMF) Signalling
l
Music-On-Hold and Background Music
0 Call Privacy
0 C.O. Line Restriction
l
Toll Restriction
SYSTEM ATTENDANT
The system has one attendant and intercom number 10 is assigned
to that keyset.
A quick reference user guide for attendant fea-
tures is included in the center fold of this manual. The atten-
dant has the following capabilities:
l
Responds to
l
Receives attendant recalls.
l
Is used to place the system in night ring mode.
l
Is used for system feature programming.
l
Is used for programming system speed-dial numbers.
"0" as an intercom number.
FLEXIBLE INCOMING RING ASSIGNMENT (ALTERNATE POINT ANSWERING)
C.O. lines can be programmed to directly ring in on any or all
keysets, including the attendant's keyset. Regardless of the
programming, when an outside call rings in, the associated line
key flashes on all keysets and any user may answer the call.
FLEXIBLE NIGHT RINGING ARRANGEMENT (NIGHT RING MODE)
C.O.
lines that are programmed to ring in at the attendant's
keyset can also be programmed to ring in at alternate keysets
while the system is in night ring mode. C.O. lines that are not
programmed to ring in at the attendant's keyset are not affected
by night ring mode and continue to ring in as programmed.
To place the system in night ring mode (from attendant's keyset):
(1) Lift the handset and press the SYS HOLD key.
(2) Press the asterisk (*) key and hang up. The SYS HOLD key
flashes slowly.
To cancel night ring mode (from the attendant's keyset): Lift
the handset, press the slow-flashing SYS HOLD key, and hang up.
The SYS HOLD key is unlit.
GLX Owner's Guide (Issue 1, 11/85)
Page 6
SYSTEM FEATURES
DUAL-TONE MULTI-FREQUENCY (DTNF) SIGNALLING
*
The GLX System is compatible with DTMF central offices.
It cannot be used in areas served by dial pulse central offices unless
a DTMF-to-rotary converter is installed on each C.O. line.
MUSIC-ON-HOLD AND BACKGROUND MUSIC
The system can be equipped with an external music source (radio,
tape player, etc.)
for calls on hold and calls waiting. This
feature not only makes the wait as pleasant as possible, but it
assures the waiting party that the call is still connected.
There are two music-on-hold channels for outside calls on hold.
When both channels are in use, a third outside call on hold will
not receive music. A channel is considered in use as long as the
call is in progress, even after the call is no longer on hold.
This ensures that an outside caller who has received music will
hear music if the call is placed on hold again.
Camped-on intercom calls will always receive music if the music
source is installed. Music can also be heard through the keysets' speakers, using the background music feature code (or BGM
key on the Executive Keyset).
Background music is interrupted
when the keyset is in use.
To turn music on or off (Standard Keyset): While on hook, dial
#06.
To turn music on or off (Executive Keyset):
While on hook, press
the BGM key. The BGM key lights when music is on.
CALL
PRIVACY
This feature ensures the privacy of calls in progress by prevent-
ing keyset users from accessing intercom channels or C.O. lines
already in use. Users attempting to access a busy intercom channel or C.O. line hear a busy signal. A keyset user may access
and gain control of an outside call if it is ringing in, has been
placed on system hold, or if it is recalling from system hold or
individual hold.
C.O. LINE RESTRICTION
As a means of restricting outgoing calls, keysets can be programmed to prevent access to one or more C.O. lines for placing
calls. Users attempting to place a call using a restricted C.O.
line hear a busy signal; however, they can answer incoming calls,
calls on system hold, or recalls on the restricted C.O. line.
GLX Owner's Guide (Issue 1, 11/85) Page 7
SYSTEM FEATURES
TOLL RESTRICTION
As a means of controlling costs, the system can be programmed to
restrict specific keysets from being used for dialing toll calls.
The toll restrictions and exceptions include:
l
Basic Toll Restrictions
l
Allow System Speed-Dial Numbers to Bypass Toll Restriction
l
Exclude C.O. Line(s) from Toll Restriction
Basic toll restrictions: There are three system programming options that cause the system to analyze and/or count the digits
dialed at the keyset.
l
System option 1 prevents a keyset user from placing a call when
the number dialed has a "0" or "1" as the first digit. If the
first digit is a "0" or
l
System option 2 prevents a keyset user from placing a call when
the call is dropped immediately.
" 1 " I
the number dialed begins with a "0" or "l", or when the number
exceeds eight digits. If the first digit is a "0" or a "l",
the call is dropped immediately: if the call exceeds eight
digits, it is dropped when the ninth digit is dialed. The
eight-digit limit is in effect throughout the call. If a ninth
digit is dialed while the call is in progress, the call is
dropped.
l
System option 3 is identical to option 2 except that a keyset
user may dial directory assistance (1411, 1-555-XxXx, XxX-555-
XXXX, or
1-xxx-555-xxxx), emergency (1911), and toll-free
(l-800-XXX-XXX or 800-XXX-XxXx) numbers.
Allow system speed-dial numbers to bypass toll restriction:
system option 4 permits system speed-dial numbers to bypass the toll
restrictions enabled by option 1, 2, or 3. Because this option
is an exception to the other options, it is never used by itself.
Exclude C-0. line(s) from toll restriction: The system can be
programmed to allow access to one or more C.O. lines for placing
calls that would otherwise be denied by system option 1, 2, or 3.
The unrestricted C.O. line can be a local line, WATS line, FX
line, PBX line, etc.
GLX Owne;'s Guide (Issue 1, 11/85) Page 8
KEYSET FEATURES
Two types of keysets are available for use on the GLX System:
the Executive Keyset and the Standard Keyset.
The Executive
Keyset differs from the Standard Keyset in that it has 6 additional feature keys, 12 Direct Station Selection/Busy Lamp Field
(DSS/BLF) keys, and a jack for connecting a data device. Each
keyset feature is described below.
l
Line Keys
l
Feature Keys on Standard and Executive Keysets
l
Feature Keys on the Executive Keyset Only
l
Lamp Indications
l
Direct Station Selection/Busy Lamp Field (DSS/BLF) Keys
(Executive Keyset only)
0 Volume Controls
l
Audible Signals
l
Speakerphone
l
Headset Connection and Operation
l
Data Device Interface (Executive Keyset only)
LINE KEYS
The six line keys provide direct access to the C.O. lines.
Each
line key is equipped with a lamp that indicates the status of the
C.O. line (in use, holding, recalling, etc.).
FEATURE KEYS ON STANDARD AND EXECUTIVE KEYSETS
Key
ON/OFF
Function
Controls the speakerphone or headset for handsfree
operation.
Disconnects a C.O.
line when dialing on hook.
SPDL
Stores and dials speed-dial numbers.
Inserts pauses in speed-dial numbers.
When used with the asterisk (*) key, redials the last
number dialed (Standard Keyset).
CNF
Places calls on conference hold, then establishes a
conference.
SYS HOLD
Places an outside call on system hold.
When used with the asterisk (*) key at the
attendant's keyset, places the system in night ring
mode.
PAGE
E-PAGE
Initiates an internal page.
Initiates an external page.
GLX Owner's Guide (Issue 1, 11/85)
Page 9
KEYSET FEATURES
FEATURE KEYS
Key
BGM
ON
THE EXECUTIVE KEYSET ONLY
Function
Allows music to be heard through the keyset's inter-
nal speaker.
DATA Connects the modem-equipped data device (computer,
data terminal, etc.) while on a C.O. or intercom
call.
SPCL
FLASH
Reserved for future applications.
Sends a timed hookflash to access PBX or telephone
company features, or releases and reseizes a C.O.
line.
REDL
HOLD
L?iMP INDICATIONS
Redials the last number dialed.
Places an outside call on individual hold.
The keyset line keys and feature keys (except PAGE and E-PAGE)
are equipped with lamps. The lamp flash rates, shown in the
figure on the next page, indicate the status of the C.O. lines
and features. The rates are described below in interruptions per
minute (IPM).
STEADY - Lamp on, no flashing.
CONSTANT FLUTTER - Flutters at 300 IPM.
MEDIUM FLASH - Single flash at 60 IPM.
DOUBLE FLASH - Double flash at 60 IPM.
SLOW FLASH
FLUTTER WITH
- Single flash at 30 IPM.
- Flashes at 30 IPM with a 300-IPM flutter.
A PAUSE
GLX Owner's Guide (Issue 1, 11/85) Page 10
LAMP INDICATIONS
.
STEADY
0 IPM
ON/OFF Speaker-
phone or
headset
in use
SPDL
SYS
HOLD
BGM" Back-
Speed- Speed-
dial num- dial num-
ber being ber being
dialed pro-
Your key-
set is in
do-notdisturb
ground
music on
CONSTANT MEDIOM
FLUTTER FLASH
300 IPM 60 IPM
-I-
grammed
Your keyset is in
call
forward
mode
DOUBLE
FLASH
60 IPM
SLOW FLUTTER
FLASH W/PAUSE
30 IPM 30/300 IPI
IC call
waiting
--------Attendant:
System in
night
ring mode
LINE
KEYS
*Executive Keyset only
GLX Owner's Guide (Issue 1, 11/85) Page 11
Line in
use
1 is Ca
recalling
attendant
on this
line
Call on
system
hold
from
another
keyset
Call on
individ-
sys-
ual,
tem, or
conference hold
at this
keyset
from hold
KEYSET FEATURES
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) KEYS
(EXECUTIVE KEYSET ONLY)
The Executive Keyset has 12 DSS/BLF keys that provide one-key in-
tercom access to each of the 12 keysets. The lamps under the
DSS/BLF keys create a busy lamp field and flash at different
rates to indicate the status of each keyset. Each flash rate has
a distinct meaning, as described below. Flash rates are given in
interruptions per minute (IPM) or seconds on/off.
Flash Rate Indication
STEADY (constantly lit) The keyset is busy.
LOCK-OUT $LASH The keyset is in lock-out (off hook
(0.5 sec. on/3.5 sec. off) with no activity or unplugged).
SLOW FLASH (30 IPM) An outside call is recalling.
(1.0 sec. on/l.0 sec. off)
DND FLASH
(3.5 sec. on/O.5 sec. off)
MEDIUM FLASH (60 IPM) The keyset is in call forward mode.
VOLUME CONTROLS
The ringer volume and speaker volume are controlled by separate
thumbwheels on the side of the keyset.
AUDIBLE SIGNALS
Off-Book ringinq: When the keyset is busy, it will ring every 6
seconds to notify the user that an intercom or transferred call
is waiting.
dicate an outside call waiting; a double ring tone and a slow-
flashing SYS HOLD key indicate an intercom call waiting.
Confirmation tones:
acknowledge that a key has been pressed on the keyset.
tones are heard through the handset or internal speaker for as
long as the key is depressed. DTMF tones are heard while dialing
or when a speed-dial number is dialed.
Ring Tones and Busy Signals: Ring tones and busy signals are
heard through the handset or the keyset's internal speaker.
the speakerphone is in use (keyset is on hook), ring tones and
busy signals normally heard through the handset are heard through
the keyset's internal speaker.
A short ring tone and a slow-flashing line key in-
The system produces a confirmation tone to
The keyset is in do-not-disturb.
These
When
GLX Owner's Guide (Issue 1, 11/85)
Page 12
KEYSET FEATURES
c
Tone/Signal
Long ring tone every 6
seconds (- - -)
One double ring tone (--I
Double ring tone every 2
seconds (-- -- --)
One triple ring tone (---I
Busy signal (- - - - - - - -1
Five busy signals (- - - - -1,
then music, if available
Triple ring tone every 15
seconds (--- --- ---I
Indication
Incoming or transferred outside
call is ringing in.
Outside call is recalling from
hold.
Incoming intercom call can be
answered handsfree.
Private intercom call ringing
in.
You have accessed the paging
equipment.
C.O. line is busy.
Your keyset is restricted from
accessing the selected C.O.
line.
All conference circuits are
busy when you attempt to
establish a conference with
an outside call.
You are camped on to a busy
keyset.
Unsupervised conference (initi-
ated by you) still in pro-
gress.
Four fast ring tones every 2
seconds (---- ---- ----)
Fast busy signal (---------I
GLX Owner's Guide (Issue 1, 11/85)
The called keyset is in do-not-
disturb.
You dialed an invalid or un-
equipped intercom number.
Your keyset is toll restricted.
The inactivity timer expired.
Another keyset is camped on to
the busy keyset you are call-
ing.
All intercom channels are busy.
All conference circuits are
busy when you attempt to
establish a conference with
an intercom call.
Call forward cannot be com-
pleted.
Page 13
REYSET FEATURES
SPEAKERPHONE
Every keyset has an integrated (built-in) speakerphone that allows handsfree operation on outside calls and handsfree answering
of intercom calls. The speakerphone is automatically activated
by incoming intercom calls or when a line key is pressed while
the keyset is on hook. The ON/OFF key is used to transfer the
voice path between the handset and the speakerphone and to hang
up from handsfree calls.
There are two keyset programming options that can affect the
speakerphone. Option 2 disables the handsfree feature on incom-
ing intercom calls. Option 4 disables the feature that auto-
matically activates the speakerphone when a line key is pressed.
With either option enabled, the ON/OFF key is used to control the
speakerphone.
HEADSET CONNECTION AND OPERATION
Two types of $-conductor, modular headsets can be attached to the
keysets: headsets that have dynamic microphones or headsets with
carbon microphones that have an external AC power source. When
the headset is attached, the headset feature code (#04) must be
entered to enable it. The headset is activated when the keyset
user receives a handsfree intercom call, presses the ON/OFF key,
or presses a line key. The ON/OFF key is also used to disconnect
calls. The speakerphone cannot be used when a headset is enabled
(headset code #04 has been entered).
To connect a headset:
(1) Disconnect the handset by unplugging the handset cord from
the base of the keyset. Leave the handset in the cradle.
(2) Insert the headset plug into the vacant handset jack.
(3) While on hook, dial #04 to enable the headset feature.
To disconnect the headset:
(1) Reattach the handset.
(2) While on hook, dial #04 to disable the headset feature.
GLX Owner's Guide (Issue 1, 11/85) Page 14
KEYSET FEATURES
DATA DEVICE INTERFACE (EXECUTIVE KEYSET ONLY)
*
The Executive Keyset has a modular jack (labeled DATA) that can
be used for connecting a data device (such as a data terminal or
personal computer) that has a direct-connection modem with an
RJll C.O. line interface. It is used to communicate with remote
data equipment through an intercom channel or outside line.
While the data device is in use, the keyset user cannot place or
receive calls. An outside call ringing in or an intercom call
camping on will not interfere with the data transmission.
To connect the data device to the Executive Keyset: Insert the
connector end of the data device interface cable into the keyset
DATA jack.
To access a remote computer using a C.O. line:
(1) Lift the
(2) Dial the telephone number or
handset and press an unlit line key.
intercom number at the remote
computer site.
(3) When you hear the modem tone, press the DATA key and hang up.
The DATA key flashes slowly.
To access a remote computer using an intercom channel:
(1) Lift the handset and press the desired DSS/BLF key.
(2) Notify the called party that you wish to connect the device.
(3) When the called party activates the remote computer by press-
ing the DATA key, you hear modem tone. Press your DATA key
and hang up. Both DATA keys flash slowly.
To terminate the connection with the computer:
EITHER,
press the DATA key. The C.O. line or intercom
channel is disconnected and the DATA key is unlit.
if you wish to speak to the party at the computer site
OR.
after the data ,transmission, lift the handset and press the
DATA key. This can only be done if the modem at the computer
site can be turned off without dropping the C.O. line.
GLX Owner's Guide (Issue 1, 11/85) Page 15
INTERCOM CALLS
The GLX System has two intercom channels that allow keyset users
to place calls to one another. Intercom calls can be placed by
dialing a two-digit intercom number (lo-21), pressing a DSS/BLF
key on an Executive Keyset, or dialing "0" to call the attendant.
Intercom calls ring in handsfree unless keyset option 2 is en-
abled or unless the call was placed as a private intercom call.
If desired, a keyset user can camp on to a busy keyset and wait
until the keyset is available.
The following intercom features are described in this section:
l
Ring Intercom First
0 Private Intercom Calls
l
Receiving and Placing Intercom Calls
l
DSS/BLF Key Skipping (Executive Keyset Only)
RING INTERCOM FIRST
Incoming intercom calls activate the keyset's speaker and micro-
phone to allow the user to answer handsfree.
The handsfree in-
tercom feature can be disabled for a specific keyset by enabling
keyset option 2.
This causes all incoming calls to ring in as
private intercom calls. The keyset user hears a double ring tone
every 2 seconds and must lift the handset or press the ON/OFF key
to answer.
PRIVATE INTERCOM CALLS
When desired,
a keyset user can place a private (non-handsfree)
call to another keyset by dialing "8" before dialing the intercom
number or before pressing a DSS/BLF key on the Executive Keyset.
This causes the call to ring in as a private intercom call instead of ringing in handsfree. The called party hears a double
ring tone every 2 seconds and must lift the handset or press the
ON/OFF key to answer.
RECEIVING AND PLACING INTERCOM CALLS
Procedures apply to both
Standard or Executive Keysets unless
otherwise specified.
To receive an intercom call:
If you hear one double ring tone
and a call announcement and the ON/OFF key is lit:
EITHER, respond handsfree.
OR, lift the handset for privacy.
GLX Owner's Guide (Issue 1,
The ON/OFF key is unlit.
11/85) Page 16
INTERCOM CALLS
*
To receive a private intercom call: If you hear a double ring
tone every 2 seconds:
EITHER, lift the handset.
OR, press the ON/OFF key to speak handsfree.
lights.
You hear a confirmation tone and a double ring tone.
The ON/OFF key
To place an intercom call:
Note:
inactivity timer expires.
When placing an intercom call,
If the timer expires, the system locks
begin dialing before the
out the keyset; if the handset is off hook, the system also sends
a fast busy signal until you hang up.
(1) Lift the handset.
(2) If you want to place a private intercom call, dial "8".
(3) Dial the desired intercom number or press the desired DSS/BLF
key (Executive Keyset only). The DSS/BLF key lights.
a. If you called a handsfree keyset,
speak after you hear the
double ring tone.
b. If you placed a private intercom call or called a keyset
with the handsfree feature disabled, you hear a double
ring tone every 2 seconds until answered.
c. If you dialed an invalid intercom number or if both inter-
com
channels are busy, you hear a fast busy signal.
If the desired keyset is busy, you can press the lit DSS/BLF key
or dial the intercom number and camp on until the party is avail-
able. If the keyset has a previous intercom call waiting, you
hear a continuous fast
busy
signal.
To initiate intercom camp-on:
not hang up.
After the fifth
music, if available. (If you hear a continuous fast
another keyset is camped on to the keyset.
later.)
usual.
When the keyset is available, your call rings in as
When you hear a busy signal, do
busy
signal, you camp on and hear
busy
signal,
Hang up and try
GLX Owner's Guide (Issue 1, 11/85) Page 17
INTERCOM CALLS
D~S/BLF KEY SKIPPING (EXECUTIVE KEYSET ONLY)
Executive Keysets have DSS/BLF keys that can be used to place in-
tercom calls. If an Executive Keyset user presses a DSS/BLF key
while on an intercom call, the current call is dropped and a call
is placed to the keyset associated with the pressed DSS/BLF key.
This is faster than pressing and releasing the hookswitch and
then pressing the desired DSS/BLF key.
To use DSS/BLF key skipping: When you are finished with an intercom call and wish to place another intercom call, do not hang
up.
Press the DSS/BLF key of the party you wish to call. You
are disconnected from the first call and hear the second call
ring as usual.
Note :
Pressing a DSS/BLF key and hanging up while on an outside
call transfers the outside call to the called keyset.
OUTSIDE CALLS
The following outside call features are described in this section:
l
Receiving and Placing Outside Calls
l
Outside Dial Tone Restore and Timed Hookflash
l
Line Key Skipping
l
On-Hook Dialing of Outside Calls
RECEIVING AND PLACING OUTSIDE CALLS
To receive an outside call: When you see a slow-flashing line
key and hear a ring tone every 6 seconds (at your keyset or an-
other keyset), lift the handset and press the slow-flashing line
key. The call is connected and the line key is steadily lit.
To place an outside call:
(1) Lift the handset and press an unlit line key. If you hear a
busy signal, you tried to access a busy C.O. line or the C.O.
line you selected is restricted. Line key is lit when the
line has been accessed.
(2) Dial the desired telephone number. You may manually dial the
number or use the speed-dial or redial features. If you hear
a fast busy signal after dialing, your keyset is toll re-
stricted.
GLX Owner'% Guide (Issue 1, 11/85) Page 18
OUTSIDE CALLS
OUTSIDE DIAL TONE RESTORE AND TIMED HOORFLASH
The GLX System is designed to send a timed hookflash when the
keyset user presses the line key (or the FLASH key on the Execu-
*
tive Keyset) while on an outside call.
This allows the user to
disconnect from one call and restore dial tone on the same C.O.
line to place a second call.
This is faster than pressing and
releasing the hookswitch and then pressing the line key to make a
call.
A timed hookflash may be required when the system is used behind
a PBX system or to access telephone company features.
If so, the
keyset user simply presses the line key (or FLASB key) instead of
the hookswitch when a hookflash is needed. If the system is used
behind a PBX, this feature will re-access PBX features instead of
restoring C.O. dial tone.
To restore outside dial tone:
call,
an Executive Keyset).
do not hang up. Press the same line key (or FLASH key on
You hear dial tone and can place an out-
After you are finished with the
going call.
LINE KEY SKIPPING
Line key skipping allows keyset users to disconnect from one out-
side call and access another C.O. line by pressing another line
key. This is faster than pressing and releasing the hookswitch
and pressing a line key. If the system is used behind a PBX,
this feature will re-access PBX dial tone instead of accessing
C.O. dial tone.
To use line key skipping: After you are finished with an outside
call, do not hang up.
Press an unlit line key to place a call or
press a flashing or fluttering line key to answer a ringing, recalling, or holding outside call. The selected line key lights.
GLX Owner's Guide (Issue 1, 11/85)
Page 19
ODTSIDE CALLS
ON-HOOK DIALING OF OUTSIDE CALLS
A keyset user can place an outside call without lifting the hand-
set, using the integrated speakerphone.
This method allows the
user to speak handsfree once the call is connected.
To dial while on hook:
Note :
option 4,
If your keyset speakerphone has been disabled by keyset
you must
press the ON/OFF key to turn on the speaker-
phone before you press the unlit line key.
(1) While on hook,
ON/OFF
key
press an unlit line key. The line key and
light. You hear outside dial tone.
(2) Dial the desired telephone number.
(3) When the called party answers,
EITHER,
OR,
Note :
handset for a private conversation.
respond handsfree.
lift the handset for privacy.
The ON/OFF key is unlit.
At any time during a handsfree call, you may lift the
To return to the speak-
erphone, press the ON/OFF key and replace the handset.
(4) To disconnect,
press the ON/OFF key (if on hook) or hang up
(if off hook).
SYSTEM AND STATION SPEED DIALING
Speed dialing allows keyset users to store frequently dialed numbers.
Sys
There are two types of speed dialing available on the GLX
tern :
station speed dialing and
system
speed dialing. Both
station and system speed-dial numbers are stored in the data
base, which is protected by the data base back-up battery. In
the event of a power failure, they will not be erased.
Speed-dial numbers can contain up to 32 digits, including pauses.
For example, the number can contain an SCC local telephone number, a pause,
the access code, a pause, and the desired telephone
number.
GLX Owner's Guide (Issue 1, ll/SS) Page 20
SYSTEM AND STATION SPEED DIALING
STATION SPEED DIALING
Up to nine station speed-dial numbers can be stored by keyset
users for their personal use.
memory location code (l-9).
call forwarding feature.
To store or change station speed-dial numbers:
Note: If you make a mistake while dialing the number, press any
line key. If you press an invalid key or dial an invalid loca-
tion code, you hear four fast tones and the keyset is returned to
the idle state. In either case, the original number is retained.
(1) While on hook, press the SPDL key. The SPDL key flutters.
(2) Dial the one-digit memory location code (l-9).
(3) Dial the telephone number (up to 32 digits, including the
pauses). To include pauses in the number, press the SPDL key
once for each pause. If more than 32 digits are dialed, only
the last 32 digits are retained.
(4) Lift and replace the handset. You hear a confirmation tone
and the SPDL key is unlit.
To dial station speed-dial numbers:
(1) Lift the handset and press an unlit line key.
(2) Press the SPDL key. The SPDL key lights.
They are identified by a one-digit
Location code 1 is also used for the
(3) Dial the one-digit memory location code (l-9). The number is
dialed and the SPDL key is unlit. If you dial an invalid
location code, you hear a busy signal and the C.O. line is
placed on hold.
To erase a station speed-dial number without entering a new
number:
(1) While on hook, press the SPDL key. The SPDL key flutters.
(2) Dial the memory location code (l-9) to be erased.
(3) Press the SPDL key again.
(4) Lift and replace the handset. You hear a confirmation tone
and the SPDL key is unlit.
GLX Owner's Guide (Issue 1, 11/85)
Page 21
SYSTEM AND STATION SPEED DIALING
SYSTEM SPEED DIALING
Up to 30 system speed-dial numbers can be stored from the atten-
dant's keyset for use by any keyset user.
They are identified by
a three-digit memory location code (001-030).
To store or change system speed-dial numbers:
Note : System
speed-dial numbers can only be stored or changed
from the attendant's keyset. If you make a mistake while dialing
the number, press any line key.
If you press an invalid key or
dial an invalid location code, you hear four fast tones and the
keyset is returned to the idle state. In either case, the original number is retained.
(1) While on hook, press the SPDL key. The SPDL
key
flutters.
(2) Dial the three-digit memory location code (001-030).
(3) Dial the telephone number (up to 32 digits, including the
pauses). To include pauses in the number, press the SPDL key
once for each pause. If more than 32 digits are dialed, only
the last 32 digits are retained.
(4) Lift and replace the handset.
You hear a confirmation tone
and the SPDL key is unlit.
To dial system speed-dial numbers:
(1) Lift the handset and press an unlit line
key.
(2) Press the SPDL key. The SPDL key lights.
(3) Dial the three-digit memory location code (001-030).
number is dialed and the SPDL key is unlit.
invalid location code,
you hear a busy signal and the C.O.
If you dial an
line is placed on hold.
To erase a system speed-dial number without entering a number:
Note :
System speed-dial numbers can only be erased at the atten-
dant's keyset (intercom number 10).
(1) While on hook,
(2) Dial
the three-digit memory location code (001-030).
press the SPDL key. The SPDL key flutters.
(3) Press the SPDL key again.
(4) Lift and replace the handset.
You hear a confirmation tone
and the SPDL key is unlit.
GLX Owne;'s Guide (Issue 1, 11/85)
Page 22
The
SYSTEM AND STATION SPEED DIALING
SPEED DIALING SPECIAL
COMMON
CARRIER (SCC) N0MBERS STORED IN
SEPARATE LOCATIONS
A keyset user may chain speed-dial numbers together for dialing
SCC services. SCC dialing requires the SCC local telephone number, your access code, and the long distance telephone number you
want to dial.
If desired, these numbers can be stored separately
as station or system speed-dial numbers and can be dialed in the
order needed.
To speed dial SCC numbers:
Lift the handset and press an unlit line key.
(1)
Press the SPDL key. The SPDL key lights.
(2)
Dial the memory location code (l-9 or 001-030) for the SCC
(3)
local telephone number. The number is dialed and the SPDL
key is unlit.
After the special dial tone, press the SPDL key. The SPDL
(4)
key lights.
Dial the memory location code (l-9 or 001-030) for the SCC
(5)
access code. The number is dialed and the SPDL key is unlit.
EITHER, press the SPDL key (the SPDL key lights) and dial the
(6)
memory location code (l-9 or 001-030) of the long distance
number. The number is dialed and the SPDL key is unlit.
OR, manually dial the long distance number if it is not
stored in speed-dial memory.
GLX Owner's Guide (Issue 1, 11/85) Page 23
LAST NDMBER REDIAL
This feature stores the last phone
digits) in the battery-protected data base memory.
number dialed (up to 32
When a keyset
user is unable to complete a call and wants to dial the number
again, the last number redial feature can be used.
To redial the last number dialed while still on the line
(Standard Keyset):
(1) When you reach an outside number that is busy or there is no
answer, do not hang up.
(2) Press the SPDL key. The SPDL key lights.
(3) Press the asterisk (*) key on the keypad.
dropped and reseized and the number is redialed.
The C.O. line is
The SPDL
key is unlit.
To redial the last number dialed after disconnecting
(Standard Keyset):
(1) Lift the handset and press an unlit line key.
(2) Press the SPDL key. The SPDL key lights.
(3) Press the asterisk (*) key on the keypad.
The number is
redialed and the SPDL key is unlit.
To redial the last number dialed while still on the line
(Executive Keyset):
(1) When you reach an outside number that is busy or there is no
answer,
(2) Press the REDL key.
dropped and reseized and the number is redialed.
do not hang up.
The REDL key lights. The C.O. line is
The REDL
key is unlit.
To redial the last number dialed after disconnecting
(Executive Keyset):
(1) Lift the handset and press an unlit line key.
(2) Press the REDL key. The REDL key lights while the number is
dialed.
.
GLX Owner's Guide (Issue
1, 11/8
5)
Page 24
PLACING CALLS ON
HOLD
c
There are two ways to place outside calls on hold:
system hold
and individual hold. While on hold, callers hear music, if
available. The automatic recall timers limit the amount of time
a call can remain on hold.
SYSTEM HOLD
System
hold is available to both Standard and Executive Keyset
users. The keyset user who put the call on hold sees a doubleflashing line key; other keyset users see a medium-flashing line
key. Any keyset user can access a call placed on system hold.
To place a call on system hold:
While on an outside call, press
the SYS HOLD key. You hear intercom dial tone and see a double-
flashing line key.
To access a call on system hold: Lift the handset and press the
double-flashing or medium-flashing line key.
INDIVIDUAL BOLD (EXECUTIVE KEYSET
Individual hold is available to
ONLY)
Executive
Keyset users only. It
differs from system hold in that calls placed on individual hold
are accessible only from the keyset where the call was placed on
hold.
cates a busy C.O. line that cannot
Other keysets show a steadily lit line key, which indi-
be
accessed.
To place a call on individual hold: While on an outside call,
press the HOLD key. You hear intercom dial tone and the line key
double flashes.
To return to the call on individual hold:
Lift the handset and
press the double-flashing line key.
AUTOMATIC RECALL TIHERS
Three timers ensure that calls placed on system hold or individ-
ual hold are not forgotten.
attendant recall timer,
and the attendant's abandoned call timer.
They are the hold recall timer, the
If an outside call remains on system or individual hold until the
hold recall timer expires, it recalls the keyset. If a hold
recall is not answered before the attendant recall timer expires,
the call then recalls the attendant and rings for up to 10 min-
utes
before the call is dropped.
Attendant recalls continue to signal the attendant's station when
the system is placed in night ring mode. During a recall, the
party on hold continues to hear music, if available, and does not
hear the call ringing.
GLX Owner's Guide (Issue 1, 11/85)
Page 25
PLACING CALLS ON HOLD
Hold recall: You hear a ring tone every 6 seconds (and your
DSS/BLF key flashes slowly on your keyset if you are using an
Executive Keyset). The associated line key flutters (with a
pause) on every keyset. Any keyset user can access the call by
pressing the fluttering line key; you can press either the fluttering line key or the flashing DSS/BLF key.
Attendant recall: The attendant hears a ring tone every 6 seconds (and the associated DSS/BLF key flashes slowly at the attendant's keyset if it is an Executive Keyset). The associated line
key flutters constantly (no pause) on all
keysets.
Any
keyset
user can access the call by pressing the fluttering line key: the
attendant can press either the fluttering line key or the flash-
ing DSS/BLF key.
CALL TRANSFER (EXECUTIVE KEYSET ONLY)
Executive Keyset users can transfer outside calls to other keysets. The transferred party hears music, if available. The
receiving party hears a ring tone every 6 seconds and sees a
double-flashing line key. All other keyset users see a medium-
flashing line key.
If the call remains unanswered at the receiving keyset until the
hold recall timer expires, it recalls that keyset. If the recall
is unanswered when the attendant recall
timer
expires, it recalls
the attendant.
To transfer an outside call to another keyset:
(1) While on an outside call, press the DSS/BLF key of the party
that is to receive the transfer. The outside call is placed
on system hold.
(2) If the receiving
up.
hears a long ring tone every 6 seconds.
The receiving party sees a double-flashing line key and
keyset
is idle,
If the receiving keyset is
announce the call and hang
busy,
hang up. The receiving
party sees a double-flashing line key and hears a short ring
tone every 6 seconds.
When the busy party hangs up, the
transferred call rings in.
To answer a call transferred to your keyset:
When you see a
double-flashing line key and hear a long ring tone (if idle) or a
short ring tone (if busy) every 6 seconds, press the double-
flashing line key.
GLX Ownzr's Guide (Issue 1, 11/85) Page 26
CALL WAITING
c
There are two types of call waiting: intercom call waiting and
outside call waiting.
An incoming intercom call or transferred
outside call camps on and the caller hears music (if available)
until the busy party hangs up; a direct outside call rings in and
the caller hears ringing.
INTERCOH CALL WAITING
The busy keyset user is alerted to the call waiting by a double
ring tone every 6 seconds and a slow-flashing SYS HOLD key.
To respond to an intercom call waiting while on an intercom call:
Press the slow-flashing SYS HOLD key.
You are disconnected from
the current call and connected to the waiting call.
To respond to an intercom call waiting while on an outside call:
EITHER, hang up;
place the outside call on hold by pressing the slow-
OR.
flashing SYS HOLD key (Executive Keyset users can press the
the waiting intercom call rings in.
HOLD key). The waiting intercom call is connected and the
line key double flashes.
To disconnect from the intercom
call and reconnect to the outside call on hold, press the
double-flashing line key.
OUTSIDE CALL WAITING
.:’
The busy keyset user hears a short ring tone every 6 seconds. If
the waiting call is a direct ring-in call, the keyset user sees a
slow-flashing line key. If it is a transferred outside call, the
user sees a double-flashing line key.
To answe.r an outside call waiting while on an intercom call:
Press the flashing line key. You are disconnected from the in-
tercom call and connected to the waiting call.
To answer an outside call waiting while on another outside call:
EITHER,
press the flashing line key; you are disconnected
from the current call and connected to the waiting call.
OR, press the SYS HOLD or HOLD key to place the current call
on hold. The line key for that call double flashes. Press
the flashing line key to answer the waiting call.
To return
to the holding call, press the double-flashing line key.
GLX' Owner's Guide (Issue 1, 11/85) Page 27
CONFERENCE CALLS
Keyset users can establish a three- to five-party conference
without operator assistance, using one of the two conference
channels. The conference can consist of up to four inside or
outside parties in addition to the initiating inside party.
a conference consists solely of inside parties, an intercom channel is required to establish the conference.
During a five-party
conference, some reduction in voice volume may be noticed.
There can be two conference calls in progress at a time. If a
conference is attempted when both conference circuits are busy,
the initiating party hears a busy signal, inside parties are
disconnected,
and outside parties are put on individual hold. If
an intercom call is attempted when all intercom channels are
busy,
the initiating party hears a busy signal and must hang up
and wait for an available intercom channel before adding an in-
tercom call to the conference.
To place a conference call:
(1) While on an intercom or outside call, press the CNF key. The
party is placed on individual hold. If the call is to an
outside party, the associated line key double flashes.
(2) Place intercom or outside calls to the other parties. For
each call, press the CNF key to place the party on hold. If
the call is to an outside party, the associated line key
double flashes.
When
Note :
ference is connected automatically
If the conference consists of five parties, the con-
when the last party is
placed on hold. If the conference consists of less than five
parties,
proceed to the next step.
(3) When all parties are on hold, press the CNF key to connect
the conference. The CNF, DSS/BLF,
and line keys light.
To end the conference and place outside parties on hold:
Note :
Executive Keyset users cannot use the HOLD key for this
procedure.
.
(1) During the conference, press the SYS HOLD
key.
The conference circuit and any inside parties are dropped, the outside
parties are put on individual hold, and the line keys double
flash.
(2) To return to each party on hold, press the corresponding
double-flashing line key.
(3) To re-establish the conference, refer to To place a confer-
ence call above.
GLX Ownir's Guide
(Issue 1,
11/85 )
Page 28
CONFERENCE CALLS
*
To exit the conference and leave other parties connected in an
unsupervised conference: Hang up. You hear a triple ring tone
every 15 seconds and see the medium-flashing CNF key. To reenter the conference, lift the handset and press the medium-
flashing CNF key.
Note :
If the conferenced parties hang up, the conference circuit
remains busy until it is released by the initiating party. If
the circuit is not released when the unsupervised conference
timer expires (90 minutes), the circuit is dropped and any conferenced parties are disconnected.
To end the conference and release the conference circuit (initi-
ating keyset only): During the conference, press the asterisk
("1 key.
All parties are disconnected and the conference circuit
is dropped.
PAGING
Keyset users can make pages to one internal zone or one external
zone. Internal zone pages are heard through the speaker of every
idle keyset. External pages are heard through the external paging network. If desired, individual keysets can
be
removed from
the internal paging zone by enabling keyset option 1 during keyset features programming.
To make a page:
(1) Lift the handset.
(2) EITHER, press the PAGE key for an internal page.
OR, press the E-PAGE key for an external page.
(3) After the triple ring tone,
make your announcement.
GLX Owner's Guide (Issue 1, 11/85) Page 29
DO-NOT-DISTURB
Placing a keyset in do-not-disturb halts all pages and all incoming intercom and transferred calls to that keyset. (Calls re-
calling from hold and direct ring-in calls are not blocked by
do-not-disturb.)
disturb rate on all Executive Keysets.
while it is in do-not-disturb hears four fast ring tones and a
pause repeatedly.
The keyset's DSS/BLF key flashes at the do-not-
A user who calls a keyset
To enable or disable do-not-disturb:
The SYS HOLD key lights while the keyset is in do-not-disturb.
CALL FORWARDING
A keyset user can forward all incoming intercom and transferred
calls to another keyset.
grammed C.O. line for call forwarding, calls can be forwarded to
an outside telephone number (public network).
.
The call forward number is stored in a station speed-dial memory
location on the caller's keyset. Call forward mode remains in
effect if the keyset is unplugged or there is a power failure.
Call forward requests are stored in the battery-backed data base.
Transferred calls automatically forward to keyset intercom num-
bers, but they will not automatically forward to the public network. Instead, the transferring keyset user must initiate a
conference with the outside call and the forwarded keyset, and
then allow the call to continue as an unsupervised conference.
If the C.O. line is busy when the forward is attempted, the
caller hears a fast busy signal. Call forward requests can be
chained, but if the forwards form a loop (for example keyset 10
forwards to 11, and 11 to lo), the caller hears a fast busy sig-
nal.
In addition, if the system has a pro-
While on hook, dial #03.
The C.O. line ring-in assignment for the receiving station does
not change with call forwarding.
ring when receiving a direct ring-in call on a C.O. line, it will
not ring when receiving a forwarded call on that line.
Toll restriction affects calls forwarded to the public network
only if the C.O. line is subject to toll restriction and both
keysets involved are toll restricted. C.O. line restriction is
also in effect if both keysets are restricted from the line. If
either keyset is unrestricted, the call is allowed. If the call
is restricted, the caller hears a fast busy signal.
GLX Ow;er's Guide (Issue 1, 11/85) Page 30
If the keyset does not audibly
CALL FORWARDING
*
To enter your call forward number: The receiving keyset or telephone number must be stored in station speed-dial location 1. If
it is a telephone number, the speed-dial location code can be
used for speed dialing and call forwarding.
(1) While on hook, press the SPDL key. The SPDL key flutters.
(2) Dial 1 for the speed-dial location.
(3) Dial a two-digit intercom number or a telephone number with
at least three digits. This is where forwarded calls will be
sent. Use intercom number 10 for the attendant.
Note :
If you make a mistake, press a line key. The original
number is retained. An invalid number is not detected until
a forward is attempted. Then, the caller hears a fast busy
signal.
(4) Lift and replace the handset.
You hear a confirmation tone
and the SPDL key is unlit.
To turn call forwarding on or off: While on hook, dial #02.
When call forwarding is enabled (on), you see a medium-flashing
SYS HOLD key. Executive Keyset
DSS/BLF
key
for your keyset.
user’s
see a medium-flashing
‘,
GLX Owner's Guide (Issue 1, 11/85) Page 31
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GLX Ovker's Guide (Issue 1, 11/85)
Page 32
INDEX
c
Alternate point answering, 6
Attendant recall, 25
Attendant, 6
Audible signals, 12
Automatic recall timers, 25
Background music, 7
Battery back-up
data base, 2
system, 5
BGM key, 10, 11
Busy signals, 12
Call fowarding, 30
Call privacy, 7
Call transfer, 26, 30
Call waiting,
intercom, 27
outside, 27
Camp on (intercom), 17
CWF
key, 9, 11, 28, 29
C.O. line restriction, 7
Conference calls, 28
Confirmation tones, 12
Data base battery back-up, 2
Data device interface, 15
DATA key, 10,11,15
Dial tone restore and timed
hookflash, 19
Direct station selection/busy
lamp field (DSS/BLF)
keys, 2, 12, 17, 18, 26, 31
Do-not-disturb, 30
DSS/BLP key skipping, 18
Dual-tone multi-frequency
(DTUF) signalling, 7
Flexible incoming ring
assignment, 6
Flexible night ringing
arrangement, 6
Fuses, 1, 2
Eandset amplifier, 5
Headset, 5, 14
Bearing-aid ccxnpatible
handsets, v
Bold
individual, 25
recall, 25
system, 25
HOLD key, 10, 25
Individual hold, 25
Intercom
calls, 16
camp on, 17
features, 16
numbers,
6, 16
placing, 17
private, 16, 17
receiving, 16, 17
Internal paging, 29
Key service unit (KSU), 1
Keysets, 2, 9
Lamp indications, 9-12
Last number redial, 24
Line key skipping, 19
Line keys, 9, 11, 19
Lithium battery, 2
Lock-out, 17
E-PAGE key, 9, 29
Expansion board, 1
External music source, 5, 7
External paging, 5, 29
FCC registration
number/regulations, v
Feature keys, 9, 11
FLASH key, 10, 19
GLX Owner's Guide (Issue 1, 11/85)
Main control board, 1
Bodem-equipped data
device, 5, 15
Music-on-hold, 7
Night ring mode, 6
‘,
Page 33
INDEX
Off-hook ringing, 12
On-hook dialing, 21
ON/OFF key, 9, 11, 14, 16,
17, 20
Optional equipment, 5
Outside calls,
dialing on hook, 20
dial tone restore, 19
line key skipping, 19
line restriction, 7
placing, 18
placing calls on hold, 25
receiving, 18
ring in, 6
toll restriction, 8
PAGE key, 9, 29 Volume controls, 12
Paging (internal/external), 29
Paging amplifier and
speakers, 5
Private intercom calls, 16, 17
Public network, 30
Recall (attendant and
hold), 25
Redial (last number), 24
REDL key, 10, 11, 24
Ringer equivalence number, v
Ring intercom first, 16
Ring tones, 12
Ring-in assignment (C.O.
line), 6
Timed hookflash, 19
Timers,
attendant recall, 25, 26
hold recall, 26
inactivity, 17
unsupervised conference
release, 29
Toll restrictions and
exceptions, 8
Transferring calls, 26
UL regulations, vii
Uninterrupted power source
(UPS) unit, 5
SPCL key, 10
SPDL key, 9, 11, 21-24, 31
'Speakerphone, 2, 14
Speed dialing,
SCC speed dialing, 23
station, 20, 21
system, 20, 22
Surge/spike protector, 5
SYS HOLD key, 9, 11, 25,
27, 31
System attendant, 6
System battery back-up, 5
System capacities, 1
System hold, 25
.
GLX Owner's Guide (Issue 1, 11/85) Page 34
NOTES
c
GLX Owner's Guide (Issue 1, 11/85)
Page 35
NOTES
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GLX Own~r's Guide (Issue 1, 11/85)
Page 36
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