How it Works
Inter-Tel
Loading...
Encore ECX 2000

Inter-Tel EncoreCX, Encore ECX 2000, Encore ECX 1000, Encore ECX 1000W Installation And Maintenance Manual

Download
Inter-Tel EncoreCX
Installation & Maintenance Manual
1
Table of Contents
TABLE OF CONTENTS.......................................................................................................................................................1
FCC INFORMATION...........................................................................................................................................................5
SAFETY REGULATIONS ...................................................................................................................................................8
LIMITED WARRANTY....................................................................................................................................................10
SOFTWARE LICENSE AGR EEMENT.......................................................................................................................11
INTRODUCTION ................................................................................................................................................................ 14
GENERAL OVERVIEW ...................................................................................................................................................14
INSTALLING THE MAIN EQUIPMENT...................................................................................................................18
MODULES LOCATED IN THE CCU...........................................................................................................................21
SYSTEM EXPANSION ......................................................................................................................................................22
EXPANSION MODULES ..................................................................................................................................................24
EXTERNAL MUSIC-ON-HOLD MODULE...............................................................................................................31
T1/PRI MODULE ................................................................................................................................................................31
CONNECTING THE BATTERY-BACKUP-UNIT (BBU) TO THE SYSTEM................................................32
CONNECTING THE BATTERY ....................................................................................................................................33
EXTENSIONS.......................................................................................................................................................................34
Inter-Tel EncoreCX Installation & Maintenance Manual
2
CABLING THE UNIT........................................................................................................................................................44
IP ROUTER MODULE CONNECTIONS....................................................................................................................50
EXPANDING AN EXISTIN G SYSTEM.......................................................................................................................51
T1 / PRI ON THE ENCORECX.......................................................................................................................................52
ADDITIONAL PRI (ISDN) INFORMATION .............................................................................................................55
T1/ PRI DIAGNOSTICS ....................................................................................................................................................57
MAINTENANCE PROCEDUR ES..................................................................................................................................59
REPLACING FAULTY PCB S .........................................................................................................................................61
POWER FAILURE..............................................................................................................................................................65
Inter-Tel EncoreCX
Installation & Maintenance Manual
3
POWER UP AND TEST.....................................................................................................................................................66
GETTING STARTED.........................................................................................................................................................66
ESSENTIAL PROGRAMMING......................................................................................................................................67
INDIVIDUAL DIGITAL TELEPHONE SET PROGRAMMING........................................................................68
SYSTEM PROGRAMMING FROM THE PROGRAMMING TELEPHONE................................................. 71
“SYSTEM” PROGRAMMING........................................................................................................................................79
EXTENSION PROGRAMMING ....................................................................................................................................90
LINE PROGRAMMING..................................................................................................................................................101
IP ROUTER MODULE PROGRAMMING...............................................................................................................117
RECOMMENDATIONS FOR CUSTOMER TRAINING.....................................................................................125
TROUBLESHOOTING....................................................................................................................................................126
Inter-Tel EncoreCX Installation & Maintenance Manual
4
SOFTWARE UPGR ADE INSTRUCTIONS ..............................................................................................................133
UPGRADING SYSTEMS AN D RESTORING DATABASES WHEN UPGRADING TO T1/PRI............134
SOFTWARE VERSIONS / FEATURE CHANGES .................................................................................................135
TECHNICAL SPECIFICATION..................................................................................................................................136
INDEX ...................................................................................................................................................................................138
Inter-Tel EncoreCX
Installation & Maintenance Manual
5
FCC INFORMATION
FCC Part 68 Exhibit J
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format LKCPF09BENCORECX. If requested, this number must be provided to the telephone company.
• FCC Registration Number: LKCPF09BENCORECX
• Ringer Equivalence Number (REN): 0.9B
• Facility Interface Code (FIC): 9.0Y
• Service Order Code (SOC): 02LS2
• USOC Jack Type: RJ11
A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company.
If this equipment ENCORE CX causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment ENCORECX, for repair or warranty information, please contact Inter-Tel Technical Support Department, 7300 West Boston Street, Chandler, Arizona, 85226, Tel: 1-888-777­EASY (3279). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)
CAUTION
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.
Inter-Tel EncoreCX Installation & Maintenance Manual
6
Customer Owned Coin/Credit Card Phones
To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Data Equipment
The table below shows which jacks are associated with which modes of operation:
Mode of Operation
USOC Jack
Permissive RJ11C Programmable RJ41S and RJ45S
Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable:
Port FIC SOC USOC Jack REN
PSTN 9.0Y 02LS2 RJ11 0.9B ISDN _PRI RJ45 ADSL RJ11
Adjuncts – KX and PX Devices
When this adjunct is used with a leased system, permission of the owner should be requested for connection of the adjunct. KX-type telephones with message waiting lights and/or line status indicators can only be connected to host equipment and never directly to the network. KX devices can only be installed with the permission of the owner of the host equipment as “surgery” is often required on the host system.
OEM Devices
The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables and cords must be provided.
The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other circuitry unless specifically allowed by the rules (such as PC and PR leads). PC board traces carrying tip and ring leads shall have sufficient spacing to avoid surge breakdown.
If the certified device is enclosed in an assembly, and is not readily accessible, the certification label must be placed on the exterior of the cabinet for each type of certified device contained therein.
The final assembler must provide all applicable material (contained in this section) with the final equipment.
A modular plug or jack must be provided which complies with Part 68, Subpart F requirements for dimensions, tolerances and metallic plating.
Inter-Tel EncoreCX
Installation & Maintenance Manual
7
WARNING
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna
• Relocate the CCU with respect to the receiver
• Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an isolated,
dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter -Tel Customer Support.
Inter-Tel EncoreCX Installation & Maintenance Manual
8
Safety Regulations
Important Safety Instructions
The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built -in installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local power company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.
10. Do not use an extension cord with this product's AC power cord. The AC outlet for this product should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or remov ing covers may expose you to dangerous voltages or other risks. Incorrect reassemble can cause electric shock when the product is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following the operating instructions.
• Adjust only those controls that are covered by the operating instructions because improper adjustment
of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
• If the product has been dropped or the cabinet has been damaged.
Inter-Tel EncoreCX
Installation & Maintenance Manual
9
• If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak if the telephone is in the vicinity of the leak.
Save These Instructions
Inter-Tel EncoreCX Installation & Maintenance Manual
10
Limited Warranty
For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the Equipment, as set forth in the Installation Manual . Buyer's sole and exclusive remedy for breach of this Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at INTER-TEL's option. Shipping costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer. This Limited Warranty extends only to the Buyer, not to any customer, user, or third party. This Limited Warranty does not apply to Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to Equipment altered without authorization by INTER-TEL. This Limited Warranty does not extend to any claims, suits, damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the Moss -Magnuson Act should not apply, in the event that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a particular purpose shall extend for the 18-month period from the date that the Equipment was purchased.
NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THIS LIMITED WARRANTY. IN NO EVENT SHALL INTER-TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING COMPANY.
CAUTION
For complete information on returning equipment, refer to the current Inter-Tel Repair and Return Policy (document part no. 835.1065). This document includes specific information on the following subjects: warranty, procedures to follow when returning equipment, equipment damaged in shipment, insurance, repair policy, and advance replacement policy.
Inter-Tel EncoreCX
Installation & Maintenance Manual
11
Software License Agreement
THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE. IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVEN TION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, YOU WILL BE SUB­JECT TO PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW.
Definitions:
“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software Programs. “Computer” means a computer consisting of a single central processing unit, one keyboard and one video display terminal. “Inter-Tel Hardware System” means any proprietary system dis tributed by Inter-Tel Integrated Systems (hereinafter “Company” or “Inter-Tel”) that operates by means of the Software. “Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this license. “Software” means: the computer programs accompanying this License (including, but not limited to, codes, techniques, software tools, formats, designs, methods, processes, know-how and ideas) and any and all copies, modifications, upgrades, enhancements and new releases thereof made or acquired by You and any and all manuals and other printed materials accompanying this License or the Software.
License:
(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-transferable license to
install and use the enclosed Inter-Tel Software and accompanying documentation on any one standalone personal computer or Inter-Tel Hardware System (whichever applies). You assume the entire responsibility for the selection and installa tion of the enclosed Software program(s) in order to achieve desired results. You agree that you are licensing the Program for its end use only and not for resale or redistribution. You must be an Authorized Dealer of the specific Inter-Tel products covered by this license. You will be liable for theft and infringement under applicable patent, copyright and trademark laws of the United States for unauthorized use of the Software covered by this license. Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works and any other proprietary rights contained or embodied in the Software.
(b) You may make one (1) copy of the Inter-Tel Software program(s) contained on dis kette(s) for back-up
purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup copy. You may make one (1) copy of the Software program(s) onto one (1) hard drive. You may not copy the Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk drive, ROMs, PALs, Software Protection Key, etc.
(c) You are hereby notified that contained third -party suppliers and vendors are third -party beneficiaries to
this Agreement to the extent that the Software contains software, programming and other materials provided by such third -party suppliers and vendors. Such provisions are made expressly for the benefit of and are enforceable by such third-party suppliers and vendors in addition to Inter -Tel.
(d) You hereby acknowledge and agree that the license granted in this agreement is a site license. I.e., the
software may only be installed at the initial end user site licensed for this software and at no other site without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc. You acknowledge and agree that you have the responsibility to sublicense the end user of the software with
Inter-Tel EncoreCX Installation & Maintenance Manual
12
an agreement in writing containing the statement that “the software licensed hereby may only be installed at the initial end user site licensed for this software and at no other site without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc.” It is the specific intent of this site licensing agreement to (1) prohibit the improper copying and/or the multiple use of this software at other than a designated initial licensed site, and to (2) prohibit the right of resale and/or relicensing of the software without the express written consent of Inter-Tel. You agree that your failure to properly sublicense the software to an end user will subject you to responsibility for the losses occasioned to Inter-Tel.
Non-Permitted Uses:
(a) You may not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel
Hardware System at a time and may not load the Software onto any file server or network.
(b) You may not sublicense, assign or transfer Your rights under the Agreement without the prior written
permission of Inter -Tel.
(c) You may not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Soft ware (program(s) or
documentation) except as expressly allowed in this Agreement. (d) You may not translate, reverse engineer, disassemble or decompile the Inter-Tel Software. (e) You agree that you are licensing the Program for its end use only and not for resale or redistribution.
Term:
This Agreement is effective from Your date of purchase and shall remain in force until termi nated. You may terminate the Agreement by returning to Inter-Tel the original diskette(s), ROMs, or other applicable software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if You fail to comply with any term or condition of this Agreement. You agree to return to Inter -Tel the original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s) upon such termination. The Company may immediately terminate this license upon notice to you, whereupon you shall immediately destroy all copies of the Program.
Warranty:
(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the Inter-Tel
Software program(s) are furnished are not defective under normal use for a period of ninety (90) days from
the date of purchase, as evidenced by a copy of Your sales receipt. (b) Inter-Tel and its third-party suppliers and vendors’ liability and Your exclusive remedy shall be the
replacement of any diskette(s) and/or other applicable software media that do not meet the warranty and which are returned to Inter-Tel or an authorized dealer together with a copy of Your paid receipt. THE ABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DISCLAIMED. This warranty gives You specific legal rights and You may also have other rights which may vary from state to
state. You acknowledge that the Program, including the related documentation and any new releases, modifications and enhancements thereto, belongs to the Company, and that the Company retains all right, title and interest in and to the Program. You further acknowledge that the Program and information relating thereto constitute valuable trade secrets of the Company. You agree to comply with the terms and conditions of this Agreement and agree to treat the Program as the confidential and proprietary information of the Company. You shall be solely responsible for the supervision, management and control of your use of the Program and
EncoreCX
Installation and Maintenance Manual
13
related products and documentation. You hereby indemnify and hold harmless the Company and its affiliates (the Indemnified Parties) against any loss, liability, damages, costs or expenses suffered or incurred by the Indemnified Parties at any time as a result, of any claim, action or proceeding arising out of or relating to your use, operation or implementation of the Program. For purposes of this Agreement, affiliate means any Company division or subsidiary or any other affiliated entity involved in the manufacture or wholesale distribution of Company products. The Indemnified Parties shall not be responsible, and you shall have no recourse against the Indemnified Parties, for any loss, liability, damages, costs or expenses which may be suffered or incurred at any time by you as a result of your reliance upon or use of the Program, or as a result of any claim, action or proceeding against you arising out of or relating to the use of the Program, or as a result of your defense of any such claim, action or proceeding.
Limits Of Liability:
In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort, contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the Software (separately or in combination with other products) including, but not limited to loss of time, loss of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings or other business losses, losses relating to routing or programming errors, unauthorized use or access of all intrastate, interstate, and international long distance services, or such access or use by voice mail, DISA, Auto-Attendant, or 800 or 900 services by end-users or unrelated third parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent such limitation is permitted by applicable law, losses and damages resulting from physical injury to tangible property or death or injury of any person whether arising from Inter-Tel’s negligence, breach of contract or otherwise. IN NO EVENT SHALL INTER-TEL OR ITS THIRD-PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELY OR IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER-TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.
Entire Agreement:
This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes any and all prior agreements between Inter-Tel and You with regard to the Inter-Tel Software. No amendment, modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the party to be bound thereby. This Agreement shall be governed by the laws of the State of Arizona. No failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right. This Agreeme nt and any disputes arising hereunder shall be governed by the laws of the State of Arizona, United States of America, without regard to conflicts of laws principles. The parties hereby expressly exclude the application of the U.N. Convention on Contracts for the International Sale of Goods to the Agreement.
Government Restricted Rights:
The Software is provided with restricted rights. Use, duplication or disclosure by the government is subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987). Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.
Inter-Tel EncoreCX Installation & Maintenance Manual
14
Introduction
This document describes the practices to be adopted by certified field technicians during installation and maintenance of the Inter -Tel EncoreCX. A more detailed description of the product, along with customer programmable facilities and features, may be found in the Administrator's manual, which should be read in conjunction with this document.
NOTICE
This Inter-Tel EncoreCX Installation Manual instructs field technicians on the proper installation practices for the Inter-Tel EncoreCX System. This manual does not provide step-by- step instructions for premises wiring practices as dictated by the National Electrical Code, which includes, but is not limited to, cable layouts, cable installation, AC power installation, proper AC grounding, eliminating or preventing external interferences (including, but not limited to, RFI, EMI, lightning, AC power disturbances, static discharge), and other telephony practices standard within the industry. Cable installers, electricians, and field technicians are expected to be properly trained and, if applicable, licensed in their trade practices.
General overview
• "The Inter -Tel Encore CX is a scalable business communications platform that supports up to 40 users.
• "The Inter -Tel EncoreCX is a hybrid PABX/key-system, which may be equipped with digital telephone sets
(ECX 1000, ECX 1000W or ECX 2000) or standard two -wire DTMF telephones such as the ECX 100
analog telephone. Extensions can also be equipped with fax or answering machines.
• The Inter -Tel EncoreCX is modular in construction and can be upgraded by adding system expansion
modules (Expansion Modules and IP Router Module).
• The Inter -Tel EncoreCX is a versatile, easy-to-use system, which is simple to install and maintain.
• The Inter -Tel EncoreCX IP Router Module provides data connectivity to the Internet via DSL lines, Cable
Modems or a PRI (ISDN) B channel. It also provides an internal LAN.
• The Inter -Tel EncoreCX IP Router Module also provides VoIP (Voice over IP) trunks. Two variants, one
with two and one with twelve VoIP circuits are available.
Safety Precautions during installation and system upgrades
Always unplug or isolate the main supply when installing or upgrading the system.
After installing the Central Control Unit (CCU) and all required modules, ensure that the following points are checked before switching the main AC power source on:
• The cabled extensions have a DTMF telephone or a (ECX 1000/ECX 2000)
digital telephone set connected.
• The CCU cover is in place and locked.
After switching on the main AC power source, allow at least thirty seconds for the CCU to go through its power up routine.
EncoreCX
Installation and Maintenance Manual
15
Electrostatic precaution (ESP)
The Inter -Tel EncoreCX contains electrostatic components. To ensure long-term reliability of the system, electrostatic precautions should be taken when handling any of the system PCBs (Printed Circuit Boards) that are not enclosed in plastic.
Lightning and surge voltage protection
Extension cabling should not be exposed to high voltage surges (for example, surges induced by lightning or neighboring high current-carrying cables). If this is a possibility, external protection of the main equipment and extensions using earthed line surge protectors is essential.
Equipment List
Item Max.
Qty per
system
Inter -Tel
Part Number
Contents
EncoreCX CCU 1 618.5000 System with 8 extensions, wall -mount bracket,
screw pack, Administrators manual, CD ROM, V.24 cable and Adapter, Getting Started Guide
Expansion Module 4 618.5005 Expansion Module with the Expansion Module
MDF
Two port IP Router Module
1 618.7002
IP Router Module MDF, IP Router Module 2m RJ45 to RJ45 cable, 2m RJ11 to RJ 11
cable, IP Router Module Manual. Twelve port IP Router Module
618.7012 IP Router Module MDF, IP Router Module 2m RJ45 to RJ45 cable , 2m RJ11 to RJ 11 cable, IP Router Module Manual.
CO Line Module 10 618.5006 CO Line Module only (2 lines) T1/PRI Module 1 618.5007 T1/PRI Module only Expansion Backplane 1 618.5004 Expansion Backplane, Wall Mount Bracket,
Screw Pack
Voice Module 2 p ort 5 hour
1 618.5012 Voice Mail Module only
Voice Module 4 port 10 hour
1 618.5013 Voice Mail Module only
Voice Module 8 port 20 hour
1 618.5014 Voice Mail Module only
ECX 100 analog telephone
40 618.5011 ECX 100 analog telephone, line cord.
ECX 1000 digital telephone
40 618.5015 ECX 1000 Digital Telephone, Pedestal, Line
Cord, 3 Key Templates, Color gray
ECX 1000W digital telephone
40 618.6000 ECX 1000W Digital Telephone, Pedestal, Line
Cord, 3 Key Templates, Color white
ECX 2000 digital telephone
40 618.5020 ECX 2000 Telephone, Pedestal, Phone Power
Supply, Line Cord, 3 Key Templates, Color gray
DSS Console 8 618.5008 DSS, Pedestal, Wall Mount Bracket,
Connection Cord, 8 Key Templates
EncoreCX Door Phone
1 618.5009 Door Phone, Screw Pack
V-2904 Universal Four Door
1 900.1022
900.1009
V-2904 (Universal Four-Door Answering Syst.), VP-624B (24 Volt Power Supply), M -66
Inter-Tel EncoreCX Installation & Maintenance Manual
16
Answering System 900.1017 Block, 25 pair cable with female amphenol on
one end, 4 pair cable, V -1074 (Valcom door speakers), 4 conductor jack or equivalent, 4 conductor line cord.
Battery Backup Module
1 618.5020 Battery Charger Unit only
External Music-On­Hold Module
1 618.5021 Module with Cable
Maintenance Items
CCU Expansion Card 618.5026 Replacement card for the expansion card in the
CCU
CCU main print circuit board
618.5024 Replacement for the main control PCB in the CCU
CCU MDF print circuit board
618.5025 Replacement for the CCU MDF
System power supply - PCB only
618.5023 Replacement Power supply
8 Port Expansion Module (No MDF)
618.5028 Replacement Expansion Module
Voice Module 2 port 5 hour 618.5012 Voice Mail Module only
Voice Module 4 port 10 hour
618.5013 Voice Mail Module only
Voice Module 8 port 20 hour
618.5014 Voice Mail Module only
Extension MDF 618.5028 Replacement Expansion Module IP Router Module MDF TBA Replacement IP Router Module MDF Wall mount bracket 618.5022 The bracket only (Used on the CCU and the
Expansion backplane)
Documentation
Installation and Maintenance Manual 618.5047 Administrator's Manual 618.5038 IP Router Module Manual 618.5044
Getting Started Guide 618.5046 Quick Reference Guide – digital telephone sets and standard phones
618.5039
Documentation CD 618.5037
EncoreCX
Installation and Maintenance Manual
17
Installation steps
Carry out the following steps to install the system:
FIRST, read the safety an d precaution information on page 14 carefully.
SECOND, mount the Main Equipment as detailed in the section starting on page 18.
THIRD, install the CO line, T1/PRI Module and Expansion Modules as required.
An Expansion Module must be installed if the following is required:
• More than 8 extensions
• More than four CO lines
An IP Router Module must be installed if an internal LAN or connection to a DSL Line or Cable Modem is required. It must also be fitted if VoIP trunks are to be provided. The IP Router is supplied in two variants, one with two and the other with twelve VoIP trunks.
A Voice Module must be installed to provide Voice Mail, Customized Courtesy Service, Directory Service or Auto-Attendant functionality.
The Battery Back Up module and battery must be installed if battery back up is required.
FOURTH, cable the extensions to the Main Equipment and install the system digital telephone sets and standard telephones as detaile d in the Cabling Section starting on page 44. This section also covers installation of the following:
• Door Phone
• Doorstrike
• External Music-On-Hold
• Public Address
• RS232 Interface to provide Call Logging
FIFTH, cable the CO line connections as detailed in the cabling section starting on page 44.
SIXTH, Power up the system and provide customer training as detailed on page 125.
Inter-Tel EncoreCX Installation & Maintenance Manual
18
Installing the main equipment
Equipment location
The equipment is intended for installation in a residential or office-type environment. It needs to be mounted at a convenient working height on a dry, flat wall. The normal height is 5 feet from the floor to the bottom of the case.
Do not place the CCU where it will be subjected to excessive levels of heat, dust or high humidity. Locating the equipment near sources of electromagnetic radiation, such as heavy electrical swi tchgear, lift machinery or electric arc welders, should be avoided.
Allow at least six inches of free space all around the CCU for ventilation.
The CCU needs to be located within six feet of an isolated, dedicated power supply outlet. The CCU must not share the same main supply socket with any other electrical appliance.
Mounting the CCU
When a suitable location has been found, mark the screw locations on the mounting surface, using the mounting bracket provided.
If the CCU is being mounted on masonry or plasterboard, suitable wall plugs must be used. Drill and plug four holes in the wall at the marked locations. The holes should be deep enough to accept a one-inch screw.
Wall mount bracket
EncoreCX
Installation and Maintenance Manual
19
CCU Mounting bracket clearances
The main unit is mounted on a wall using the bracket supplied and should have top and side clearance as shown below.
CCU Mounting Bracket
If the system is to be equipped with an Expansion or IP Router Module, then two mounting brackets need to be installed.
CCU Bracket + Backplane Bracket
300mm min
Inter-Tel EncoreCX Installation & Maintenance Manual
20
Mounting the CCU
The CCU is mounted on the bracket by sliding it on from the left-hand side. The marks on the side of the CCU must be lined up with the flanges on the wall bracket as shown below before sliding the CCU into place. When you slide it fully to the right-hand side of the bracket, the CCU is automatically locked in place.
To remove the CCU, depress the lock located on the left-hand side of the wall bracket. Slide the CCU to the left to remove it from the bracket.
300mm min
EncoreCX
Installation and Maintenance Manual
21
Modules located in the CCU
There are a number of modules that can be installed in the CCU.
• CO Line Module (Colored Black). This provides two CO lines. Up to two of these modules can be installed in
the CCU to provide two or four CO lines.
There are two slots in the CCU for the CO Line modules.
• Voice Module two, four or eight port (Colored Blue). Only one of these modules can be inserted in a unit.
• T1/PRI Module (Colored Yellow). This module provides for a T1/Primary Rate ISDN (PRI) interface.
When a T1/PRI Module is installed, the unit can be further equipped with one or two CO line modules to p rovide backup in the event T1/ PRI Module fails.
Module location
The CO line, Voice and T1/PRI Module locations in the CCU are indicated below.
CO Module 2 CO Lines 3 and 4
Voice Module
T1/PRI Module
CO Module 1 CO Lines 1 and 2
Inter-Tel EncoreCX Installation & Maintenance Manual
22
System Expansion
To equip the switch with more than eight extensions, two CO Line Modules or an IP Router Module, a backplane, mounted on a second wall bracket, is needed.
The power must be disconnected to install the backplane or expansion modules.
Installing the Backplane wall bracket
The CCU and backplane brackets are identical. However, when both are installed, the backplane bracket is inverted so that it meshes closely with the CCU bracket.
Locate the second bracket and mark the screw holes. Drill and plug the holes in the wall at the marked locations. The holes should be deep enough to accept a one inch screw.
Mount the second bracket ensuring the two brackets are correctly interlocked and that sufficient clearance is provided on all sides.
Mounting the CCU with two brackets
Slide the CCU on to the brackets from the left-hand side. Ensure that the locking mechanism is activated.
EncoreCX
Installation and Maintenance Manual
23
Mounting the Backplane
Slide the backplane on from the right-hand side. Ensure the connector is fully mated wi th the CCU.
Securing the backplane to the wall bracket
A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional rigidity to ensure the backplane and CCU connectors do not move.
Remove the fourth and fifth cover from the backplane. Locate the backplane on the bracket and connect it to the CCU. The backplane must be fully connected to the CCU to correctly locate the mounting screw hole. Insert the screw into the pillar on the bracket, which can be seen through the backplane mounting screw hole.
Mounting screw hole
Inter-Tel EncoreCX Installation & Maintenance Manual
24
Expansion modules
There are two types of expansion modules that can be installed on the backplane. These are the Expansion Module and the IP Router Module. These modules are installed in the same way.
The Expansion Module is also equipped with two connectors for the CO Line modules.
The power must be disconnected when installing the backplane or expansion modules.
Expansion Module
Expansion Module separated
Upper Locking Screw
Lower Locking Screw
EncoreCX
Installation and Maintenance Manual
25
Removing the 008 module from the backplane
1. Unlock the upper locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise.
2. Lift the cover.
3. Unlock the Extension module locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise.
4. Gently pull the lower half of the module off.
Inter-Tel EncoreCX Installation & Maintenance Manual
26
Installing the 008 module onto the backplane
1. Lift the MDF cover.
2. Align the connectors of the module and the MDF.
3. Gently push the 008 module onto the MDF.
4. Lock the 008 module in place by turning the locking screw ¼ turn clockwise with a suitable screwdriver.
Installing an expansion module
1. Install the backplane as described on page 22.
2. Install the MDF in the first free left-hand slot on the backplane.
3. Lock the MDF in place by pushing the lock bar upward using a screwdriver.
4. Lift the MDF cover and install the module.
Push up to lock
EncoreCX
Installation and Maintenance Manual
27
CO Line Module
The CO Line module contains circuitry for two CO lines. The module is colored BLACK and it can be installed in the CCU and also on the expansion module.
Note: There is an arrow on the module, which indicates the orientation of the card in the slot. The arrow always points up.
Installing the CO module in the CCU
Remove the cover of the CCU. Insert the CO Line Module in the CO Line Module slot or slots in the CCU. The left-hand slot is the first module position.
Locating the CO Line mo dule in the Extension module
Remove the Expansion Module by firstly opening the Expansion MDF cover. Open the Expansion Module and remove it from the MDF. Insert the CO Line Module (or modules) on the MDF connectors. The upper slot is the first module position.
CO Line Module
Inter-Tel EncoreCX Installation & Maintenance Manual
28
Locate the module
Remove the cover.
First CO Line
module position
Note: There is an arrow located on the module to indicate the orientation of the card.
EncoreCX
Installation and Maintenance Manual
29
Termination in CCU
All extension and line cabling is terminated on the CCU with RJ11 connectors. The T1 / PRI is terminated on an RJ45 connector.
Similarly, all line and extension cabl ing is terminated on the Expansion Modules with RJ11 connectors.
Loading...
+ 112 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use