Inter-Tel ECX 2000, EncoreCX 2000 Installation & Maintenance Manual

0

EncoreCX

Installation & Maintenance Manual

Table of Contents

TABLE OF CONTENTS............................................................................................................................................ 1

FCC REGULATIONS................................................................................................................................................ 3

SAFETY REGULATIONS ........................................................................................................................................ 6

LIMITED WARRANTY............................................................................................................................................ 8

SOFTWARE LICENSE AGREEMENT .................................................................................................................. 9

INTRODUCTION..................................................................................................................................................... 12

GENERAL OVERVIEW ......................................................................................................................................... 12

S

AFETY PRECAUTIONS DURING INSTALLATION AND SYSTEM UPGRADES ................................................................. 12

E

LECTROSTATIC PRECAUTION (ESP) ....................................................................................................................... 13

L

IGHTNING AND SURGE VOLTAGE PROTECTION ....................................................................................................... 13

E

QUIPMENT LIST...................................................................................................................................................... 13

NSTALLATION STEPS............................................................................................................................................... 15

I

INSTALLING THE MAIN EQUIPMENT............................................................................................................. 16

E

QUIPMENT LOCATION ............................................................................................................................................ 16

M

OUNTING THE CCU .............................................................................................................................................. 16

MODULES LOCATED IN THE CCU ................................................................................................................... 19

M

ODULE LOCATION ................................................................................................................................................. 19

SYSTEM EXPANSION............................................................................................................................................ 20

I

NSTALLING THE BACKPLANE WALL BRACKET ........................................................................................................ 20

M

OUNTING THE CCU WITH TWO BRACKETS............................................................................................................ 20

M

OUNTING THE BACKPLANE ................................................................................................................................... 21

EXPANSION MODULES........................................................................................................................................ 22

R

EMOVING THE 008 MODULE FROM THE BACKPLANE .............................................................................................. 23

I

NSTALLING THE 008 MODULE ONTO THE BACKPLANE ............................................................................................ 23

I

NSTALLING AN EXPANSION MODULE....................................................................................................................... 24

CO L

INE MODULE.................................................................................................................................................... 25

EXTERNAL MUSIC-ON-HOLD MODULE......................................................................................................... 29

T1 MODULE (FUTURE DEVELOPMENT)......................................................................................................... 29

CONNECTING THE BATTERY-BACKUP-UNIT (BBU) TO THE SYSTEM................................................. 30

CONNECTING THE BATTERY ........................................................................................................................... 31

EXTENSIONS........................................................................................................................................................... 32

ECX 2000
ECX 1000/ ECX 1000W
D

IRECT STATION SELECTION (DSS) UNIT................................................................................................................ 35

ALL-MOUNTING AN ECX 1000 OR ECX 2000 TELEPHONE .................................................................................. 37

W
D

OOR PHONE ........................................................................................................................................................... 38

DIGITAL TELEPHONE SET ........................................................................................................................ 32

DIGITAL TELEPHONE........................................................................................................ 33

1

EncoreCX

Installation & Maintenance Manual

CABLING THE UNIT ............................................................................................................................................. 39

C

ONNECTING THE EXTENSIONS................................................................................................................................40

CCU

CONNECTIONS................................................................................................................................................. 41

D

OOR PHONE ........................................................................................................................................................... 41

OORSTRIKE............................................................................................................................................................ 41

D
C

ONNECTING A PA (PUBLIC ADDRESS) AMPLIFIER ................................................................................................. 41

C

ONNECTING A PC OR PRINTER TO THE SERIAL PORT............................................................................................. 41

E

XTENSION MODULE MDF CONNECTIONS.............................................................................................................. 42

INTERNET ROUTER MODULE CONNECTIONS ............................................................................................ 43

C

ENTRAL BELL........................................................................................................................................................ 44

EXPANDING AN EXISTING SYSTEM................................................................................................................ 44

I

NSTALLING AN ADDITIONAL CO LINE MODULE ..................................................................................................... 44

I

NSTALLING ADDITIONAL EXTENSION MODULES OR AN INTERNET ROUTER MODULE ............................................ 44

MAINTENANCE PROCEDURES.......................................................................................................................... 45

H

OT SWAPPING FAULTY MODULES........................................................................................................................... 45

EPLACING A FAULTY MODULE MDF...................................................................................................................... 46

R

REPLACING FAULTY PCBS................................................................................................................................ 47

R

EPLACING THE 008 EXTENSION BOARD.................................................................................................................. 47

P

OWER SUPPLY UNIT SPARE FUSE............................................................................................................................. 49

R

EPLACING THE CCU MDF..................................................................................................................................... 50

POWER FAILURE .................................................................................................................................................. 51

S

WITCH ON .............................................................................................................................................................. 52

GETTING STARTED.............................................................................................................................................. 52

PROGRAMMING .................................................................................................................................................... 53

E

QUIPPED CO LINES ................................................................................................................................................ 53

I

NCOMING RINGING.................................................................................................................................................. 53

ALL RESTRICTION .................................................................................................................................................. 53

C

INTERNET ROUTER PROGRAMMING ............................................................................................................ 54

I

NSTALLATION WIZARD ........................................................................................................................................... 54

DSL......................................................................................................................................................................... 55

RECOMMENDATIONS FOR CUSTOMER TRAINING ................................................................................... 56

TROUBLESHOOTING ........................................................................................................................................... 57

S

YSTEM NOT INITIALIZING ....................................................................................................................................... 57

N

O INCOMING CALLS ............................................................................................................................................... 57

E

XTENSION OUTGOING LOCKED............................................................................................................................... 57

N

O EXTENSION DIAL TONE ....................................................................................................................................... 57

N

OT SEIZING A LINE FOR OUTGOING CALLS.............................................................................................................. 57

D

OOR PHONE NOT OPERATING ................................................................................................................................. 57

HONE RESET........................................................................................................................................................... 57

P
S

YSTEM RESET......................................................................................................................................................... 57

TECHNICAL SPECIFICATION............................................................................................................................ 58

INDEX ....................................................................................................................................................................... 60

2

EncoreCX

Installation & Maintenance Manual

FCC Regulations

Important

1. This equipment complies with Part 68 of FCC rules. Customers connecting this equipment to the telephone

network shall, before such connection is made, give notice to the telephone company of the particular line(s)

to which such connection is to be made, and shall provide the telephone company with the following

information:

— Complies with Part 68 of FCC rules

— FCC registration number: TBA

— USOC numbers of required interface jacks: RJ11

— Facility interface code (FIC): TBA

— Service Order Code (SOC): TBA

— Ringer equivalence number (REN): 1.25B

— Port Types (as defined in Standard UL60950)

§ Extension Port including Central Bell and Doorphone: TNV3

§ PSTN (Central Office) Port: TNV3

§ RS232, Doorstrike and Music on Hold Port: SELV

NOTE: The REN is used to determine the quantity of devices which may be connected to the telephone line.

Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.

To be certain of the number of devices that may be connected to the line, as determined by the total RENs,

contact the telephone company to determine the maximum REN for the calling area.

The telephone company should also be given notice upon final disconnection of this equipment from the

particular line(s).

It is also the responsibility of the customer to provide the telephone company with registration numbers of

any other devices which are configured for connection to the telephone network.

2. This equipment cannot be used on public coin service provided by the telephone company. Connection to

party line service is subject to state tariffs. (Contact the state public utility commission, public service

commission, or corporation commission for information.)

3. If this equipment causes harm to the telephone network, the telephone company will notify the customer in

advance that service may be temporarily discontinued. But if advance notice is not practical, the telephone

company will notify the customer as soon as possible. Also, the customer will be advised of the right to file a

complaint with the FCC, if necessary.

4. The telephone company may make changes in its facilities, equipment, operations, or procedures which may

affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary

modifications can be made in order to maintain uninterrupted service.

3

EncoreCX

Installation & Maintenance Manual

5. If trouble is experienced with this equipment, contact a local service representative for repairs and/or

warranty information. The customer, users, and unauthorized technicians should not repair, make

adjustments to, or attempt to service this equipment in any way.

6. In the event of trouble with the telephone line(s), this equipment must be disconnected from the telephone

line(s). If trouble ceases, the equipment must be repaired by an authorized representative. If the trouble

continues to occur with the equipment disconnected, the telephone company should be notified that they have

a problem. If this is the case, repairs or adjustments made by the telephone company will be made at their

expense.

7. Allowing this equipment to be operated in such a manner as to not provide proper answer supervision

signaling is in violation of Part 68 of FCC rules. This equipment returns answer supervision signals to the

public telephone network when: answered by the called station, answered by the attendant, routed to a

recorded announcement that can be administered by the equipment user, and routed to a dial prompt. This

equipment also returns answer supervision on all DID calls forwarded back to the public telephone network.

Permissible exceptions are: a call is unanswered, busy tone is received, and reorder tone is received.

8. This equipment is capable of providing users access to interstate providers of operator services through the

use of equal access codes. Failure to provide equal access capabilities is a violation of the Telephone

Operator Consumer Services Improvement Act of 1990 and Part 68 of the FCC Rules.

CAUTION

THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE

HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68.316 OF

THE FCC RULES.

4

EncoreCX

Installation & Maintenance Manual

WARNING

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict
accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been
type tested and found to comply with the limits for a Class A computing device in accordance with the specifications
in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable
interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the
interference. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

· Reorient the receiving antenna

· Relocate the CCU with respect to the receiver

· Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an isolated,

dedicated AC outlet

If necessary, the user should consult the dealer or an experienced radio/television technician for additional

suggestions. The user may find the following booklet prepared by the FCC helpful: “How to Identify and

Resolve Radio-TV Interference Problems”

This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No.

004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support.

5

EncoreCX

Installation & Maintenance Manual

Safety Regulations

Important Safety Instructions

The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety

precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the

following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use

a damp cloth for cleaning.

4. Do not use this product near water (for example, in a wet basement).

5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage

to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from

overheating; these openings must not be blocked or covered. This product should never be placed near or
over a radiator or heat register. This product should not be placed in a built-in installation unless proper
ventilation is provided.

7. This product should be operated only from the type of power source indicated in the manual. If you are not

sure of the type of power source to your building, consult your dealer or local power company.

8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding) pin. This

plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the
plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose
of the grounding type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by

persons walking on it.

10. Do not use an extension cord with this product's AC power cord. The AC outlet for this product should not

be used for any other electrical equipment.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage

points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on

the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman

when some service or repair work is required. Opening or removing covers may expose you to dangerous

voltages or other risks. Incorrect reassemble can cause electric shock when the product is subsequently used.

13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the

following conditions:

· When the power supply cord or plug is damaged or frayed.

· If liquid has been spilled into the product.

· If the product has been exposed to rain or water.

· If the product does not operate normally by following the operating instructions.

· Adjust only those controls that are covered by the operating instructions because improper adjustment of

other controls may result in damage and will often require extensive work by a qualified technician to

restore the product to normal operation.

· If the product has been dropped or the cabinet has been damaged.

6

EncoreCX

Installation & Maintenance Manual

· If the product exhibits a distinct change in performance.

14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk

of electric shock from lightning.

15. Do not use the telephone to report a gas leak if the telephone is in the vicinity of the leak.

Save These Instructions

7

EncoreCX

Installation & Maintenance Manual

Limited Warranty

For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment (except for fuses and
lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the
Equipment, as set forth in the Installation Manual. Buyer's sole and exclusive remedy for breach of this Limited
Warranty shall be to have the defective Equipment (or parts) repaired or replaced at INTER-TEL's option. Shipping
costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer. This Limited Warranty
extends only to the Buyer, not to any customer, user, or third party. This Limited Warranty does not apply to
Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage,
negligence, or improper use or maintenance, and does not apply to Equipment altered without authorization by
INTER-TEL. This Limited Warranty does not extend to any claims, suits, damages, liabilities, costs, and expenses
arising from any act, action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event
that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a particular purpose
shall extend for the 18-month period from the date that the Equipment was purchased.

NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THIS

LIMITED WARRANTY. IN NO EVENT SHALL INTER-TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS,

INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER

IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF THE EQUIPMENT, SUCH

CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING COMPANY.

CAUTION

For complete information on returning equipment, refer to the current Inter-Tel Repair and Return Policy

(document part no. 835.1065). This document includes specific information on the following subjects: warranty,

procedures to follow when returning equipment, equipment damaged in shipment, insurance, repair policy, and

advance replacement policy.

8

EncoreCX

Installation & Maintenance Manual

Software License Agreement

THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL SOFTWARE.
PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING. THE
SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS
AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE
PERMITTED TO USE THE SOFTWARE. IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVEN­TION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, YOU WILL BE SUBJECT TO
PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW.

Definitions:

“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software Programs. “Computer”
means a computer consisting of a single central processing unit, one keyboard and one video display terminal.
“Inter-Tel Hardware System” means any proprietary system distributed by Inter-Tel Integrated Systems (hereinafter
“Company” or “Inter-Tel”) that operates by means of the Software. “Authorized Dealer” means an individual or
entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the dealer to sell or
license the specific Software covered by this license. “Software” means: the computer programs accompanying this
License (including, but not limited to, codes, techniques, software tools, formats, designs, methods, processes,
know-how and ideas) and any and all copies, modifications, upgrades, enhancements and new releases thereof made
or acquired by You and any and all manuals and other printed materials accompanying this License or the Software.

License:

(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-transferable license to

install and use the enclosed Inter-Tel Software and accompanying documentation on any one standalone

personal computer or Inter-Tel Hardware System (whichever applies). You assume the entire responsibility

for the selection and installation of the enclosed Software program(s) in order to achieve desired results.

You agree that you are licensing the Program for its end use only and not for resale or redistribution. You

must be an Authorized Dealer of the specific Inter-Tel products covered by this license. You will be liable

for theft and infringement under applicable patent, copyright and trademark laws of the United States for

unauthorized use of the Software covered by this license.

Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works and any other

proprietary rights contained or embodied in the Software.

(b) You may make one (1) copy of the Inter-Tel Software program(s) contained on diskette(s) for back-up

purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup copy.

You may make one (1) copy of the Software program(s) onto one (1) hard drive. You may not copy the

Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk drive, ROMs,

PALs, Software Protection Key, etc.

(c) You are hereby notified that contained third-party suppliers and vendors are third-party beneficiaries to this

Agreement to the extent that the Software contains software, programming and other materials provided by

such third-party suppliers and vendors. Such provisions are made expressly for the benefit of and are

enforceable by such third-party suppliers and vendors in addition to Inter-Tel.

(d) You hereby acknowledge and agree that the license granted in this agreement is a site license. I.e., the

software may only be installed at the initial end user site licensed for this software and at no other site

without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc. You acknowledge

and agree that you have the responsibility to sublicense the end user of the software with an agreement in

writing containing the statement that “the software licensed hereby may only be installed at the initial end

9

EncoreCX

Installation & Maintenance Manual

user site licensed for this software and at no other site without the express written consent and relicensing

by Inter-Tel Integrated Systems, Inc.” It is the specific intent of this site licensing agreement to (1) prohibit

the improper copying and/or the multiple use of this software at other than a designated initial licensed site,

and to (2) prohibit the right of resale and/or relicensing of the software without the express written consent

of Inter-Tel. You agree that your failure to properly sublicense the software to an end user will subject you

to responsibility for the losses occasioned to Inter-Tel.

Non-Permitted Uses:

(a) You may not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel

Hardware System at a time and may not load the Software onto any file server or network.

(b) You may not sublicense, assign or transfer Your rights under the Agreement without the prior written

permission of Inter-Tel.

(c) You may not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Software

(program(s) or documentation) except as expressly allowed in this Agreement.

(d) You may not translate, reverse engineer, disassemble or decompile the Inter-Tel Software.
(e) You agree that you are licensing the Program for its end use only and not for resale or redistribution.

Term:

This Agreement is effective from Your date of purchase and shall remain in force until terminated. You
may terminate the Agreement by returning to Inter-Tel the original diskette(s), ROMs, or other applicable
software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if
You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the
original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s)
upon such termination. The Company may immediately terminate this license upon notice to you,
whereupon you shall immediately destroy all copies of the Program.

Warranty:

(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the

Inter-Tel Software program(s) are furnished are not defective under normal use for a period of ninety

(90) days from the date of purchase, as evidenced by a copy of Your sales receipt.

(b) Inter-Tel and its third-party suppliers and vendors’ liability and Your exclusive remedy shall be the

replacement of any diskette(s) and/or other applicable software media that do not meet the warranty

and which are returned to Inter-Tel or an authorized dealer together with a copy of Your paid receipt.

THE ABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WARRANTIES EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY

DISCLAIMED. This warranty gives You specific legal rights and You may also have other rights

which may vary from state to state.
You acknowledge that the Program, including the related documentation and any new releases,
modifications and enhancements thereto, belongs to the Company, and that the Company retains all right,
title and interest in and to the Program. You further acknowledge that the Program and information relating
thereto constitute valuable trade secrets of the Company. You agree to comply with the terms and
conditions of this Agreement and agree to treat the Program as the confidential and proprietary information
of the Company.
You shall be solely responsible for the supervision, management and control of your use of the Program
and related products and documentation. You hereby indemnify and hold harmless the Company and its

10

EncoreCX
Installation and Maintenance Manual

affiliates (the Indemnified Parties) against any loss, liability, damages, costs or expenses suffered or
incurred by the Indemnified Parties at any time as a result, of any claim, action or proceeding arising out of
or relating to your use, operation or implementation of the Program. For purposes of this Agreement,
affiliate means any Company division or subsidiary or any other affiliated entity involved in the
manufacture or wholesale distribution of Company products.
The Indemnified Parties shall not be responsible, and you shall have no recourse against the Indemnified
Parties, for any loss, liability, damages, costs or expenses which may be suffered or incurred at any time by
you as a result of your reliance upon or use of the Program, or as a result of any claim, action or proceeding
against you arising out of or relating to the use of the Program, or as a result of your defense of any such
claim, action or proceeding.

Limits Of Liability:

In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort,
contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the
Software (separately or in combination with other products) including, but not limited to loss of time, loss
of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or
loss of anticipated savings or other business losses, losses relating to routing or programming errors,
unauthorized use or access of all intrastate, interstate, and international long distance services, or such
access or use by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third
parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent such
limitation is permitted by applicable law, losses and damages resulting from physical injury to tangible
property or death or injury of any person whether arising from Inter-Tel’s negligence, breach of contract or
otherwise. IN NO EVENT SHALL INTER-TEL OR ITS THIRD-PARTY SUPPLIERS AND VENDORS
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR
INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELY OR
IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF
INTER-TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.

Entire Agreement:

This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes any and all
prior agreements between Inter-Tel and You with regard to the Inter-Tel Software. No amendment,
modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the
party to be bound thereby. This Agreement shall be governed by the laws of the State of Arizona. No
failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right.
This Agreement and any disputes arising hereunder shall be governed by the laws of the State of Arizona,
United States of America, without regard to conflicts of laws principles. The parties hereby expressly
exclude the application of the U.N. Convention on Contracts for the International Sale of Goods to the
Agreement.

Government Restricted Rights:

The Software is provided with restricted rights. Use, duplication or disclosure by the government is
subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987).
Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.

11

EncoreCX

Installation & Maintenance Manual

Introduction

This document describes the practices to be adopted by certified field technicians during installation and
maintenance of the EncoreCX. A more detailed description of the product, along with customer
programmable facilities and features, may be found in the Administrators manual, which should be read in
conjunction with this document.

NOTICE

This Inter-Tel EncoreCX Installation Manual instructs field technicians on the proper installation

practices for the EncoreCX System. This manual does not provide step-by-step instructions for

premises wiring practices as dictated by the National Electrical Code, which includes, but is not

limited to, cable layouts, cable installation, AC power installation, proper AC grounding, eliminating

or preventing external interferences (including, but not limited to, RFI, EMI, lightning, AC power

disturbances, static discharge), and other telephony practices standard within the industry. Cable

installers, electricians, and field technicians are expected to be properly trained and, if applicable,

licensed in their trade practices.

General overview

· "The Encore CX is a scalable voice centric communications platform catering up to 40 users.

· "The EncoreCX is a hybrid PABX/key-system, which may be equipped with digital telephone sets

(ECX 1000, ECX 1000W or ECX 2000) or standard two-wire DTMF telephones such as the ECX 100

analog telephone. Extensions can also be equipped with fax or answering machines.

· The EncoreCX is modular in construction and can be upgraded by adding system expansion modules

(Extension Modules and Internet Router Module).

· The EncoreCX is a versatile, easy-to-use system, which is simple to install and maintain.

· The EncoreCX Internet Router Module provides data connectivity to the Internet via DSL lines or

Cable Modems. It also provides an internal LAN.

Safety Precautions during installation and system upgrades

Always unplug or isolate the main supply when installing or upgrading the
system.

After installing the Central Control Unit (CCU) and all required modules,
ensure that the following points are checked before switching the main AC
power source on:

· The cabled extensions have a DTMF telephone or a (ECX 1000/ECX 2000)

digital telephone set connected.

· The CCU cover is in place and locked.

After switching on the main AC power source, allow at least eight seconds for the CCU to go through its
power up routine.

12

EncoreCX
Installation and Maintenance Manual

Electrostatic precaution (ESP)

The EncoreCX contains electrostatic components. To ensure long-term reliability of the system,
electrostatic precautions should be taken when handling any of the system PCBs (Printed Circuit Boards)
that are not enclosed in plastic.

Lightning and surge voltage protection

Extension cabling should not be exposed to high voltage surges (for example, surges
induced by lightning or neighboring high current-carrying cables). If this is a possibility,
external protection of the main equipment and extensions using earthed line surge
protectors is essential.

Equipment List

Item Max.

Qty per

system

EncoreCX CCU 1 618.5000 System with 8 extensions, wall-mount bracket,

Extension module 4 618.5005 Extension Module with the Extension module

Inter-Tel

Part Number

Contents

screw pack, Administrators manual, CD ROM,
V.24 cable and Adapter, Getting Started Guide

MDF

Internet Router
Module

CO line module 10 618.5006 CO Line Module only (2 lines)
Expansion Backplane 1 618.5004 Expansion Backplane, Wall Mount Bracket,

Voice module 2 port
5 hour
Voice module 4 port
10 hour
Voice module 8 port
20 hour
ECX 100 40 618.5011 ECX 100, line cord.
ECX 1000 digital
telephone
ECX 1000W digital
telephone
ECX 2000 digital
telephone

DSS add on module 8 618.5008 DSS, Pedestal, Wall Mount Bracket,

Door Phone [phone] Door Phone, Screw Pack
Battery back up
module
External Music-On­Hold Module

1 618.5016 Internet Router Module MDF, Internet Router

Module
2m RJ45 to RJ45 Cable, Internet Router Module
Manual

Screw Pack

1 618.5012 Voice Mail Module only

1 618.5013 Voice Mail Module only

1 618.5014 Voice Mail Module only

40 618.5015 ECX 1000 Digital Telephone, Pedestal, Line

Cord, 3 Key Templates, Color gray

40 618.6000 ECX 1000W Digital Telephone, Pedestal, Line

Cord, 3 Key Templates, Color white

40 618.5020 ECX 2000 Telephone, Pedestal, Phone Power

Supply, Line Cord, 3 Key Templates, Color
gray

Connection Cord, 8 Key Templates

1 618.5020 Battery Charger Unit only

1 618.5021 Module with Cable

13

Installation & Maintenance Manual

Maintenance Items

CCU Extension Card 618.5026 Replacement card for the extension card in the

CCU

CCU main print circuit

618.5024 Replacement for the main control PCB in the CCU
board
CCU MDF print circuit

618.5025 Replacement for the CCU MDF
board
System power supply - PCB

618.5023 Replacement Power supply
only
8 Port Extension Module

TBA Replacement Extension Module
(No MDF)
Internet Router Module (no

618.5030 Replacement Internet Router Module
MDF)
Voice module 2 port 5 hour 618.5012 Voice Mail Module only

EncoreCX

Voice module 4 port 10

618.5013 Voice Mail Module only
hour
Voice module 8 port 20

618.5014 Voice Mail Module only
hour
Extension MDF 618.5028 Replacement Expansion Module
Internet Router Module

618.5029 Replacement Internet Router Module MDF
MDF
Battery TBA Battery for BBU
System Fuse TBA Replacement fuse for the System Power Supply
Wall mount bracket 618.5022 The bracket only (Used on the CCU and the

Expansion backplane)

Documentation

Installation and Maintenance Manual 618.5047

Administrator's Manual 618.5038
Internet Router Module Manual 618.5044

Getting Started Guide 618.5046
Quick Reference Guide – digital telephone sets and standard
phones

618.5039

Quick Reference Cards - Voice Mail (Packet of 20) TBA
Documentation CD 618.5037

14

EncoreCX
Installation and Maintenance Manual

Installation steps

Carry out the following steps to install the system:

FIRST, read the safety and precaution information on page 12 carefully.

SECOND, mount the Main Equipment as detailed in the section starting on page 16.

THIRD, install the CO line and expansion modules as required.

At least one CO line module must be installed to access the CO network.

An Extension module must be installed if the following is required:

· More than 8 extensions

· More than four CO lines

An Internet Router Module must be installed if an internal LAN or connection to a DSL Line or Cable
Modem is required.

A Voice Module must be installed to provide Voice Mail, Customized Courtesy Service or Auto­Attendant functionality.

The Battery Back Up module and battery must be installed if battery back up is required.

FOURTH, cable the extensions to the Main Equipment and install the system digital telephone sets
and standard telephones as detailed in the Cabling Section starting on page 39. This section also
covers installation of the following:

· Door Phone

· Doorstrike

· External Music-On-Hold

· Public Address

· RS 232 Interface to provide Call Logging

FIFTH, cable the CO line connections as detailed in the cabling section starting on page 39.

SIXTH, Power up the system and provide customer training as detailed on page 56.

15

EncoreCX

Installation & Maintenance Manual

Installing the main equipment

Equipment location

The equipment is intended for installation in a residential or office-type environment. It needs to be
mounted at a convenient working height on a dry, flat wall. The normal height is 5 feet from the floor to the
bottom of the case.

Do not place the CCU where it will be subjected to excessive levels of heat, dust or high
humidity. Locating the equipment near sources of electromagnetic radiation, such as
heavy electrical switchgear, lift machinery or electric arc welders, should be avoided.

Allow at least six inches of free space all around the CCU for ventilation.

The CCU needs to be located within six feet of an isolated, dedicated power supply outlet. The CCU must
not share the same main supply socket with any other electrical appliance.

Mounting the CCU

When a suitable location has been found, mark the screw locations on the mounting surface, using the
mounting bracket provided.

If the CCU is being mounted on masonry or plasterboard, suitable wall plugs must be used. Drill and plug
four holes in the wall at the marked locations. The holes should be deep enough to accept a one-inch screw.

Wall mount bracket

16

EncoreCX
Installation and Maintenance Manual

CCU Mounting bracket clearances

The main unit is mounted on a wall using the bracket supplied and should have top and side clearance
as shown below.

CCU Mounting Bracket

300mm min

If the system is to be equipped with an Extension or Internet Router module, then two mounting
brackets need to be installed.

+

CCU Bracket + Backplane Bracket

17

Installation & Maintenance Manual

Mounting the CCU

The CCU is mounted on the bracket by sliding it on from the left-hand side. The marks on the side of
the CCU must be lined up with the flanges on the wall bracket as shown below before sliding the CCU
into place. When you slide it fully to the right-hand side of the bracket, the CCU is automatically
locked in place.

300mm min

EncoreCX

To remove the CCU, depress the lock located on the left-hand side of the wall bracket. Slide the CCU
to the left to remove it from the bracket.

18

EncoreCX
Installation and Maintenance Manual

Modules located in the CCU

There are a number of modules that can be installed in the CCU.

· CO Line Module (Colored Black). This provides two CO lines. Up to two of these modules can be

installed in the CCU to provide two or four CO lines.

There are two slots in the CCU for the CO Line modules.

· Voice Module two, four or eight port (Colored Blue). Only one of these modules can be inserted in a

unit.

· T1 Module (Colored Yellow). This module provides for a T1 interface. (Future Development).

When a T1 Interface is installed, the unit can be further equipped with one or two CO
line modules to provide backup in the event of the T1 Interface failing (Future
Development).

Module location

The CO line, Voice and T1 module locations in the CCU are indicated below.

T1
(Future Development)

CO Module 1
CO Lines 1 and 2

CO Module 2

Voice Module

CO Lines 3 and 4

19

EncoreCX

Installation & Maintenance Manual

System Expansion

To equip the switch with more than eight extensions, two CO Line Modules or to add an Internet Router
Module, a backplane, mounted on a second wall bracket, is needed.

The power must be disconnected to install the backplane or expansion modules.

Installing the Backplane wall bracket

The CCU and backplane brackets are identical. However, when both are installed, the backplane bracket is
inverted so that it meshes closely with the CCU bracket.

Locate the second bracket and mark the screw holes. Drill and plug the holes in the wall at the marked
locations. The holes should be deep enough to accept a one inch screw.

Mount the second bracket ensuring the two brackets are correctly interlocked and that sufficient clearance
is provided on all sides.

Mounting the CCU with two brackets

Slide the CCU on to the brackets from the left-hand side.
Ensure that the locking mechanism is activated.

20

EncoreCX
Installation and Maintenance Manual

Mounting the Backplane

Slide the backplane on from the right-hand side.
Ensure the connector is fully mated with the CCU.

Securing the backplane to the wall bracket

A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional
rigidity to ensure the backplane and CCU connectors do not move.

Remove the fourth and fifth cover from the backplane.

Locate the backplane on the bracket and connect it to the CCU.

The backplane must be fully connected to the CCU to correctly locate the mounting screw hole.

Insert the screw into the pillar on the bracket, which can be seen through the backplane mounting screw
hole.

Mounting screw
hole

21

EncoreCX

Installation & Maintenance Manual

Expansion modules

There are two types of expansion modules that can be installed on the backplane. These are the Extension
module and the Internet module. These modules are installed in the same way.

The Extension Module is also equipped with two connectors for the CO Line modules.

The power must be disconnected when installing the backplane or expansion
modules.

Upper Locking Screw

Lower Locking Screw

Extension Module

22

Extension module separated

EncoreCX
Installation and Maintenance Manual

Removing the 008 module from the backplane

1. Unlock the upper locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn

counterclockwise.

2. Lift the cover.

3. Unlock the Extension module locking screw by turning the locking screw, with a suitable screwdriver,

¼ turn counterclockwise.

4. Gently pull the lower half of the module off.

Installing the 008 module onto the backplane

1. Lift the MDF cover.

2. Align the connectors of the module and the MDF.

23

Installation & Maintenance Manual

3. Gently push the 008 module onto the MDF.

4. Lock the 008 module in place by turning the locking screw ¼ turn clockwise with a suitable

screwdriver.

Installing an expansion module

Install the backplane as described on page 21.

Install the MDF in the first free left-hand slot on the backplane.

Lock the MDF in place by pushing the lock bar upward using a screwdriver.

Lift the MDF cover and install the module.

EncoreCX

24

Push up to lock

EncoreCX
Installation and Maintenance Manual

CO Line module

The CO Line module contains circuitry for two CO lines.
The module is colored BLACK and it can be installed in the CCU and also on the expansion module.

Note: There is an arrow on the module, which indicates the orientation of the card in the slot. The arrow
always points up.

CO Line Module

Installing the CO module in the CCU

Remove the cover of the CCU.

Insert the CO module in the CO line module slot or slots in the CCU.

The left-hand slot is the first module position.

Locating the CO Line module in the Extension module

Remove the Extension module by firstly opening the Extension MDF cover.

Open the Extension module and remove it from the MDF.

Insert the CO line module (or modules) on the MDF connectors.

The upper slot is the first module position.

25

EncoreCX

p

n

Installation & Maintenance Manual

First CO Line
module

ositio

Remove the cover.

Locate the module

Note: There is an arrow
located on the module to
indicate the orientation of
the card.

26

EncoreCX
Installation and Maintenance Manual

Termination in CCU

All extension and line cabling is terminated on the CCU with RJ11 connectors.

Similarly, all line and extension cabling is terminated on the Extension modules with RJ11
connectors.

27

EncoreCX

Installation & Maintenance Manual

Voice Mail module (Optional)

The Voice Mail module is colored BLUE.

It is positioned in the Voice Mail module slot in the CCU.

There are three versions; two-port with five hours capacity, four-port with 10 hours capacity and eight-port
with 20 hours capacity.

A label identifies the different modules. The label location is indicated in the drawing below.

Voice Module
identification label

28

EncoreCX
Installation and Maintenance Manual

External Music-on-Hold module

The external Music-On-Hold module is supplied with a stereo jack for the input from the external source
and a cable to connect to an extension position. The extension that is to be used as the external Music-On­Hold source is selected in System Programming.

It is recommended that one of the extensions in the CCU be used. The module is stuck to the unit, or wall if
equipped externally, with double-sided tape supplied.

T1 Module (Future development)

The T1 module is colored Yellow.

It is located in the T1 slot in the CCU.

29

EncoreCX

Installation & Maintenance Manual

Connecting the Battery-Backup-Unit (BBU) to the system

The battery back up provides full operation of the system for approximately one hour in the event of a
power failure. The battery will support 11 erlangs of voice traffic for 1 hour.

An erlang is a measure of telephony traffic. 1 erlang = 1 circuit fully occupied for 1 hour

The battery back up consists of the 12 V battery and the charger unit.

Before installing the battery charger unit, ensure that the system is powered
down by disconnecting the main AC power source.

To install the unit, remove the blanking cover on the left side of the CCU.

· Open the CCU MDF cover by releasing the MDF locking screw.

· Slide the BBU in about half way.

· There are three cables connected to the charger unit. One with a connector, which connects to the

PSU, and two with spade connectors that are connected to the battery.

· Connect the cable with the connector to the PSU (Power Supply Unit).

· Thread the two cables for the battery up the cable guide to the battery compartment.

· Push the charger unit home.

· Replace the CCU cover.

Battery Cable Guide

Battery charger connector
on the PSU

30

EncoreCX
Installation and Maintenance Manual

Connecting the battery

Ensure the battery switch on the BBU unit is turned off. This switch does not
turn off the main supply. The main AC power source is disconnected by
unplugging the main cord.

· Insert the battery into the battery cavity in the CCU.

· Connect the cables from the battery charger to the battery ensuring that the cables are

connected correctly. Red cable to red battery terminal, black cable to black battery terminal.

· Reconnect the main AC power source .

· Turn the battery charger switch on.

Light Emitting Diode (LED) Indicators

A status LED on the BBU is provided.

· GREEN indicates the unit is running from main AC power source and the battery is charging

or fully charged.

· ORANGE indicates the unit is running off the battery.

· RED indicates that the battery is discharged.

· Flashing RED indicates the battery is disconnected and the switch is running from the main.

Status LED

31

Extensions

r

r

r

ECX 2000 digital telephone set

EncoreCX

Installation & Maintenance Manual

ECX 2000 connections (underside of phone)

All ECX 2000 digital telephone sets are supplied with a 5V DC Power transformer.

DSS socket

DC Adapter connecto

Handset connecto

Line cord connecto

Data Port

Headset Port

32

EncoreCX
Installation and Maintenance Manual

ECX 1000/ ECX 1000W digital telephone

ECX 1000/ ECX 1000W digital telephone connections (underside of phone)

Text port only. No user functionality

33

Data Port

Headset Port

Installation & Maintenance Manual

Attaching the digital telephone desk pedestal (ECX 1000/ECX 1000W and ECX 2000)

Wall mount Plinth position

Pedestal position 35°

Pedestal position 20 °

EncoreCX

Text port only. No user functionality

Position at 35 degrees Position at 20 degrees

34

EncoreCX
Installation and Maintenance Manual

Direct Station Selection (DSS) unit

The ECX 2000 digital telephone set can be equipped with a 32-key DSS. This provides 32 additional
programmable keys.

Up to eight ECX 2000 digital telephones can be equipped with a DSS. From the system programming
menus, you program which extensions are equipped with this module.

ECX 2000 digital telephone with DSS unit

To connect the DSS unit to an ECX 2000 digital telephone (ECX 2000 only)

Use the six-inch cord to connect the DSS to the base of the ECX 2000 digital telephone. The DSS
connector is marked on the base of the telephone.

Additional power must be supplied to the telephone. This is done by connecting the 5V power supply to the
DC jack on the base of the telephone.

35

Clip, Pedestal and installation of the DSS

EncoreCX

Installation & Maintenance Manual

Cord Rail

6" cord (RJ11
connector)

NOTE: For the 20 degrees position or the 35 degrees position, refer to page 34.

36

EncoreCX
Installation and Maintenance Manual

Wall-mounting an ECX 1000 or ECX 2000 telephone

The phone pedestal is inverted on the base to wall mount the phone.

Locate, drill and plug the two screw locations as shown below. The holes should be deep enough to accept
a one-inch screw. Insert the two screws leaving sufficient space to clip the base over them. Locate the
phone and base over the screws.

Line cord rails

6 inches

Digital telephone
set in Wall-Mount
position

37

ECX 2000 and DSS in
Wall-Mount position

Installation & Maintenance Manual

Wall hook when the ECX
1000/ECX 2000 is in a 20
degrees or 35 degrees position

Wall hook when the ECX
1000/ECX 2000 is wall mounted

Door Phone

The door extension is connected to extension 23, the fourth extension on the CCU.

EncoreCX

Door Phone

bracket

Mounting
screw

Connect the single pair from the door extension to the AB connections on extension 23.
The system must be programmed to recognize the Door Phone. Refer to the Administrator's Manual for
programming details.

38

EncoreCX
Installation and Maintenance Manual

Cabling the unit

All the extensions and lines are connected to the switch by RJ11 connectors located in the MDF areas.
RJ11 connectors or optional patch panel with RJ11 type connections should be mounted or placed less than
7' of the CCU to facilitate using standard modular cables of 7' in length.

External lines should be connected via RJ11 from the CCU to the telecommunications interface. It is
recommended the telecommunications provider terminate the lines with RJ11 interfaces. In the event the
lines are terminated with another interface, such as RJ21, the installer may install their own RJ11
connections from the RJ21.

Caution
Use only 26AWG line cord or larger for CO line connections.

Cabling Breakouts

39

EncoreCX

Installation & Maintenance Manual

Connecting the extensions

It is recommended that all extensions be cabled with two pairs. The ECX 1000 series telephones and ECX
2000 digital telephones use all four wires and standard phones use the AB pair only.

Do not exceed the following resistance or distance limits when connecting extensions to the System Unit.
(The distances listed assume 24 AWG tinned copper conductor is used.)

· 100 Ohms, or 1600 feet, for digital telephone sets

· 400 Ohms, or 6500 feet, for a standard telephone

The extension cables must be of twisted-pair construction, using 24 AWG wire.

All extensions should connect into standard line jack units. Extension cabling
should not be exposed to high voltage surges, (for example, surges induced by
lightning or neighboring high current-carrying cables). If this is a possibility,
external protection of the CCU and extensions using earthed line surge
protectors is essential.

Connector pinout Function RJ11 pinout

A Speech Pin 3
B Speech Pin 4
CDataPin 2
DDataPin 5

40

EncoreCX
Installation and Maintenance Manual

CCU connections

The CCU has the following connectors:

· Eight RJ11 connectors for the extensions

· Four RJ11 connectors for the CO lines

· An RJ45 for the T1 (Future development)

· One RJ11 connector for serial interface RS 232

· A two-position screw terminal for a doorstrike connection, labeled as ”DS”

· An Electrostatic Precaution (ESP) connector

A reset switch is provided which provides a software reset.

DOORSTRIKE

Door Phone

The Door Phone is cabled to extension 23, the fourth extension on the CCU. To operate the Door Phone, it
must be programmed in system programming. See the Programming section of the Administrator's Manual.

Doorstrike

The Doorstrike port provides a closed relay contact when in the operated condition. The relay contact is
designed for low voltage DC equipment and should not be used for any voltages greater than those
specified within the technical specification.

Connecting a PA (Public Address) amplifier

Any of the extensions on the system, with the exception of the programming extension, can be programmed
as a PA position. The PA is connected to the AB pair of the extension.

Connecting a PC or Printer to the Serial Port

A six foot cord with a four-way RJ11 plug on one end and a six-way RJ plug on the other is provided. An
RJ-to-DB9 adapter is also provided.

41

Installation & Maintenance Manual

Connect the cord to the four-way RJ11 connector on the CCU.

Connect to the PC using either the six-way RJ plug or the cord and DB9 converter as required.

The pinouts from the RS 232 interface of the DB9 to the RJ11 are:

DB9 connector RJ11 plug

24

33

51

Extension Module MDF Connections

The connections on the Extension module are shown below.

· Eight RJ11 connectors for the extensions

· Four RJ11 connectors for the CO lines

· Two RJ11 power failure connectors

EncoreCX

42

EncoreCX
Installation and Maintenance Manual

Internet Router Module connections

The Internet Router module has four RJ45 connectors providing four 10/100 Base T Extension for an

Internal LAN and a connection for the DSL modem via a 10 Base-T WAN RJ45 connector.

See page 54 for basic Internet Router module programming.

DSL/Cable Modem
Connection

43

EncoreCX

Installation & Maintenance Manual

Central Bell

If a central bell is required, connect it to a spare extension position and include the extension in the Ringing
Groups that require the bell.

Expanding an existing system

Modules may be removed and re-inserted in a system without disconnecting the power. See page 45.

However, if additional modules are being installed in a working system, it is necessary to power the system
down before installing a module or backplane.

If additional CO Line modules are to be installed in spare slots, the system needs to be reset before the
switch recognizes the new modules.

Installing an additional CO Line Module

CO line modules can be installed in spare slots on the system without powering the system down. However
the module will not be activated until the system is reset. This can be achieved by pressing the reset button
on the CCU.

Pressing the reset button will invoke a software reset and clear any calls in
progress .

Installing additional Extension Modules or an Internet Router Module

The system must be powered down before installing an additional module on the backplane. It is
recommended that the module, and any additional CO line modules that may be required, be installed
before the system is powered up. When the system is powered up, the additional modules will be
recognized by the system.

The power must be disconnected before installing an Extension or Internet
Router Module or backplane. If battery back-up is provided, ensure the BBU
switch is off and the main AC power source is disconnected.

44

EncoreCX
Installation and Maintenance Manual

Maintenance procedures

Faults can be rectified on-site by replacing faulty modules or PCBs (Printed Circuit Boards).

Hot swapping faulty modules

The CO Line modules can be replaced without powering the system down.

· The CO Line modules can be removed and replaced without powering down the system.

· The Extension modules can be removed and replaced without powering down the system.

· The Voice module can be removed and replaced without powering down the system.

When a Voice module is replaced, all recorded messages and greetings are lost. If a
Voice module is removed and reinserted, the messages and greetings are retained.

· The Internet Router module can be removed and replaced without powering down the system.

· The T1 (future development) module can be removed and replaced without powering down the system.

45

Installation & Maintenance Manual

Replacing a faulty module MDF

To replace a faulty MDF of a Extension or Internet Router module, the procedure is:

1. Remove the cabling from the MDF, ensuring the cables are correctly tagged so they can be

readily reinstalled.

2. If a battery is installed, turn off the BBU switch to disconnect the battery.

3. Power the system down by unplugging it at the main AC power source.

4. Remove the module and any CO Line modules, if appropriate.

5. Unlock the MDF module by pulling the locking bar down with a screwdriver.

6. Remove the MDF.

7. Reverse the procedure to install a new MDF.

EncoreCX

46

EncoreCX
Installation and Maintenance Manual

Replacing faulty PCBs

Replacing the 008 extension board

If a fault occurs on the first eight extensions, the 008 extension PCB must be replaced.

This PCB is NOT hot swappable. The system must be powered down to change
this board.

The procedure in replacing the 008 PCB is:

Electrostatic precautions must be taken when replacing this board. Connect to
the ESD pillar on the CCU before removing the CCU cover.

1. If a battery is installed, turn off the BBU switch.

2. Power the system down by unplugging it at the main AC power supply.

3. Remove any Voice Mail or CO Line modules installed.

4. Open the CCU main cover by releasing the four "quarter turn" screws indicated in the first

diagram below.

5. Remove and replace the 008 card as indicated in the second diagram.

6. Replace the cover.

7. Replace any Voice or CO Line modules.

8. Replace the cover and power the system up.

47

REPLACING THE CCU CONTROL PCB

This PCB is NOT hot swappable. The system must be powered down to
change this board.

Electrostatic precautions must be made when replacing this board.
Connect to the ESD pillar on the CCU before removing the CCU cover.

The procedure to be used when replacing the CCU control PCB is:

1. If a battery is installed, turn off the switch.

2. Power the system down by unplugging the battery at the main AC power source.

3. Remove any Voice or CO Line modules installed.

4. Open the CCU main cover by opening the four “quarter turn” screws indicated in the first

diagram below.

EncoreCX

Installation & Maintenance Manual

5. Remove the 008 card as indicated in the second diagram.

6. Remove the three fixing screws on the CCU control PCB as indicated.

7. Remove the power lead from the left-hand side of the CCU control PCB.

8. Slide the PCB to the left to remove it.

Note: Reverse the above procedure to install a new PCB.

48

EncoreCX
Installation and Maintenance Manual

Power supply unit spare fuse

A spare fuse is located in the power supply unit. It is in a holder directly below the installed fuse. If there is
no power being supplied to the unit, check if the fuse is blown using the following procedure:

1. If a battery is installed, turn off the BBU switch.

2. Power the system down by unplugging it at the main AC power source.

3. Remove any Voice or CO Line modules.

4. Open the CCU main cover by opening the four “quarter turn” screws as shown in page 51.

5. Check the fuse on the power supply.

6. If it is blown, replace it with the spare fuse.

Note: Reverse the above procedure to install a new PCB.

49

Installation & Maintenance Manual

Replacing the CCU MDF

This PCB is NOT hot swappable. The system must be powered down to change
this board.

Electrostatic precautions must be made when replacing this board. Connect to
the ESD pillar on the CCU before removing the CCU cover.

The procedure to be used when replacing the CCU MDF unit is:

1. Power the system down by unplugging it at the main AC power source.

2. If a battery is installed, turn off the BBU switch to disconnect the battery.

3. Remove any Voice or CO line Modules installed.

4. Remove the MDF cabling, making sure to tag the cabling so they can be readily reinstalled.

5. Open the CCU main cover by opening the four “quarter turn” screws indicated in the first

diagram below.

EncoreCX

6. Remove the 008 PCB.

7. Remove the retaining screw in the MDF PCB.

8. Remove the MDF PCB.

Note: Reverse the above procedure to install a new MDF PCB.

50

EncoreCX
Installation and Maintenance Manual

Power failure

In the event of a total system power failure, at least 50% of the equipped lines are switched to separate
RJ11 connectors on the appropriate MDF. Lines 1 and 2 are power-failed to two RJ11 connectors on the
base unit MDF. Lines 5 and 6 are power-failed to two RJ11 connectors on the first Extension module MDF,
lines 9 and 10 to two RJ11 connectors on the second Extension module, lines 13 and 14 to two RJ11
connectors on the third Extension module and lines 17 and 18 to two RJ11 connectors on the fourth
Extension module.

Standard two-wire phones are wired to these connectors and they can make and receive calls when the
system is powered down. The connectors can be wired to separate standard telephones or paralleled with
extensions equipped with standard phones.

ECX 2000 and ECX 1000 digital telephones cannot be used as power failure phones.
All power failure phones must be standard DTMF telephone sets such as the ECX

100.

51

EncoreCX

Installation & Maintenance Manual

Power up and test

· Ensure the main AC power source plug is fitted with a 3A fuse.

Switch on

· Power up the system by inserting the main AC power source plug.

· Wait for the system power up routine to be complete. This can take up to 30 seconds.

Check that the vital activity LED is flashing. This is the top LED of the four LEDs in the CCU MDF
area.

· Make sure the Power LED is continuously lit. This is the third LED in the CCU MDF area.

Getting Started

1. Remove any anti-scratch protective film from the ECX 1000 and ECX 2000 digital telephone LCDs

(Liquid Crystal Display).

2. Label all digital telephone programmable keys and other telephones.

3. Reset the system to default.

4. Ensure that all digital telephones provide dialing tone, ringing and handsfree (loud speaking) facilities.

Check that the display is not showing corrupt information.

5. Check that all other telephones are connected. Make sure all these phones ring and that you can dial

from them.

52

EncoreCX
Installation and Maintenance Manual

Programming

Essential programming is carried out either from a digital telephone set connected to extension 20 or via the
Programming and Maintenance software on the programming PC.

Ensure that the following programming is done.

Equipped CO lines

The system assumes that all line cards have lines connected to them. If lines are not connected, it is vital to
unequip these lines in system programming, as follows:

· From the programming extension, press the phone programming key and

select “System programming”.

· Enter the PIN and select “Lines”.

· Select “Equipped Lines”.

· Select the lines you want to equip.

· Equipped lines are denoted by ¨. Unequipped lines are denoted by ◊.

· Press the handsfree key

to finish programming.

Incoming ringing

The phones to be rung for incoming calls are programmed as follows:

· Select “Lines”.

· Select “Incoming Ringing”.

· Select the line.

· Select “Day Mode”, “Night Mode” or “Day and Night Mode”.

· Select whether the line is to ring an extension or Group. If the line is to be presented to the Auto-

Attendant or Courtesy Service, it is selected here.

Note that the first eight extensions are in group 1 as default. To change the extensions in a Group, select
“Lines” and then “Group Programming”.

Call restriction

Extensions are entered into different Classes of Service for restriction purposes. There are six Classes of
Service selected under "Extension" programming. There are also four tables of codes selected in “System”
programming which determine additional codes that are restricted or allowed.

· Select “Extensions”

· Select "Restriction classes".

· Select “Day Class of Service” or “Night Class of Service”.

· Select the class and enter the extensions.

Class 1 is no calls restricted.

Class 2 restricts codes added to Table 2 in Class codes programming.

Class 3 restricts codes in Tables 2 and 3 in Class codes programming.

Class 5 is associated with extensions when codes entered in the “Allowed Table” in Class codes
programming are to be allowed. This is combined with Classes 2 and 3.

53

EncoreCX

Installation & Maintenance Manual

Class 6 is the additional restriction codes in the “Restricted Table” in Class codes programming. These can
be combined with Classes 1, 2 and 3.

Internet Router programming

The Internet Router module can only be programmed from the Programming and Maintenance software

package running on a PC connected to the serial interface. When the Programming and Maintenance

software is running, select the Internet Router module programming wizard.

Installation wizard

The installation wizard allows you to readily set up an Internet connection.
Before you use the wizard, you must have the following information on hand.

· For DSL or Broadband, get the following information. The Internet Service Provider (ISP) will provide

this:

- Username

- Password

- Protocol

· Select the installation wizard from the EncoreCX Programming and Maintenance software main menu.

54

EncoreCX
Installation and Maintenance Manual

DSL

The following screen is displayed when installation wizard is selected.

· Enter the Username. This will be provided by the ISP.

· Enter the Password. This will be provided by the ISP.

· Select either PPPoE or IP. Details of this will be provided by the ISP.

· Profile Enabled. When one profile is enabled, the other is automatically disabled.

The Internet Router Module is now set up to access the Internet Router using DSL or Broadband.

55

EncoreCX

Installation & Maintenance Manual

Recommendations for customer training

As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This
should cover the following:

· Use of the digital telephone menus and associated keys

· Taking, making and transferring calls on all types of phones

· Accessing system programming

The customer may wish to use the 30 minutes to explain a selection of other features, such as:

· Call transferring capabilities

· Programming ECX 1000, ECX 1000W and ECX 2000 keys

· Time and date programming

· System and or personal speed-dial programming

· Incoming call handling

· Call Restriction, Class-of-Service parameters

· Extension reset facilities

· Connecting modems, fax machines, etc.

· Use of Voice module features

The features should be explained by using the

· EncoreCX Phone Quick Reference Guide

· Getting Started Guide

Ensure the customer has

· Phone Quick Reference Guide for each extension

· One copy of the Getting Started Guide

· EncoreCX CD-ROM

56

EncoreCX
Installation and Maintenance Manual

Troubleshooting

All faults can normally be traced quite readily to a particular PCB. Before replacing any PCB, fault
conditions should be checked to see if programming or mis-operation causes them. The digital telephone
display will often indicate which system features have been set.

System not initializing

Check that all system cards have been properly installed, with all connectors fully located.

No incoming calls

Check that all phones programmed to ring are not programmed for DND or Forwarding.

Extension outgoing locked

If you cannot get outgoing access on a two-wire telephone, move a digital telephone set to the extension. If
it shows “Unlock The Phone”, the extension has been locked and you will need the unlock code to unlock
it.

No extension dial tone

Check that the extension has not been disconnected through programming.

Not seizing a line for outgoing calls

§ Check if the line has been programmed for incoming calls only.

§ Check if the line is equipped in programming.

§ Check that the key is programmed for line access.

Door Phone not operating

Check the programming for the door extension.

Phone reset

Remember the simple phone reset code 739, which can be dialed from any extension phone.

System reset

Reset: To do a software reset of the EncoreCX, press the reset button on the CCU. You may also

choose programming mode and choose system, reset options, and reset.

Reset to default: To do a cold reset of the EncoreCX, enter programming mode and choose
system, reset options, and reset to default.

There are two system reset options available – Reset! resets the system and
cuts off all established calls and Reset To Default! resets the system, cuts off
all established calls and removes all programming from the system. These
are complete system resets, not individual extension resets. They should be
used with extreme care, preferably only as directed by your service
consultant.

57

Installation & Maintenance Manual

Technical specification

Type of system Hybrid/PBX
CO lines Max 20 CO lines

Max 40 Standard DTMF Telephones

Terminals

Extension capacity 40
Digital telephone set capacity 40
Standard 2-wire apparatus capacity 40

Extension loop resistance

System REN > 40
Extension REN 2 (see above for system max.)

Extension cabling

Main Equipment (CCU) 008

Maximum capacity system 8+32 CCU

Battery 12 V/7.2 AH
Main AC power supply voltage
Maximum power consumption 350 watts
Standard 2-wire telephone signaling DTMF
Standard 2-wire telephone recall signal Timed break
Serial Port 8 bit, no parity, 1 stop bit speed programmable 115k2

Voice Mail Capacities

Music on hold Internal or External source
Tone on hold 200 ms on 200 ms off, 200 ms on 3.4 s off

External Music on hold

External Paging Port Output Level 25 - 32mA Impedance 600 ohm
System speed dial numbers Max. 500

Extension current and voltage feed

Dial tone duration 10 s

Programming

Remote access On ISDN or CO lines. (Built-in V32bis modem)
Ringing voltage/frequency

Ringing cadences

Max 40 ECX 1000 digital telephone set 8-key digital telephone set
Max 40 ECX 2000 digital telephone set 16-key digital telephone set
Max 8 DSS – Additional 32 programmable keys

100 ohms (1600 feet) 4-wire digital telephone sets
400 ohms (6500 feet ) standard DTMF telephones

Standard 4 wire
Twisted pair 0.5 mm
Height 15.4 inches (390 mm)
Width 11.6 inches (295 mm)
Depth 6.3 inches (160 mm)
Weight 13.5 pounds (6.1 kg)
Height 15.4 inches (390 mm)
Width 23.4 inches (595 mm)
Depth 6.3 inches (160 mm)
Weight 13.5 pounds (6.1 kg)

230 ± 10% V 50 Hz

2 Port 5 hours messaging capacity supporting 40 mailboxes, 10 Phantom
Voice Boxes, 20 Group Boxes
4 Port 10 hours messaging capacity supporting 40 mailboxes, 10
Phantom Voice Boxes, 20 Group Boxes
8 Port 20 hours messaging capacity supporting 40 mailboxes, 10
Phantom Voice Boxes, 20 Group Boxes
Maximum message length is default at 3 minutes but is programmable up
to 5 minutes

Stereo jack connector
Input impedance 10k ohm
Nominal 775 mV RMS

Voice 40 volts 25 mA constant current
Data 40 volts 10 mA constant current

Digital telephone set (default extension 20) or PC Wizard through serial
port

± 40 V 50 Hz (trapezoid)
Incoming call 400 ms on 200 ms off,

400 ms on 2.0 s off
Internal call 1 s on 2 s off
Door Phone call 400 ms on 2.6 sec off

2

cu

EncoreCX

58

EncoreCX
Installation and Maintenance Manual

Call recalling 1s on 400 ms off,

400 ms on 1.2 s off

Tone frequencies 440 Hz ±5 Hz, unless stated otherwise

Dial Tone Continuous tone of 440 Hz ±5%

and 350 Hz ±5% combined
Special dial tone 800 ms on 800 ms off of 440 Hz ±5%

and 350 Hz ±5% combined
Ringback tone 1 sec on 2 sec off
Busy tone 500 ms on 500 ms off

Tone cadences

Environmental requirements

Doorstrike relay contact

Door Phone Size

Color of System Charcoal ref: Pantone 432C

Internet Router Module Info

Congestion tone 200 ms on 200 ms off
Hold tone200 ms on 200 ms off,

200 ms on 3.4 s off
Conference tone One burst of 400 ms
NU tone Continuous tone
Call waiting tone 100 ms on 4.9 s off

Normal working temperature 0°C to 40°C
Storage temperature -40

Working humidity (non-condensing) 5% to 95%
Storage humidity 5% to 95% @60

Max rating 24 Volts DC
2 Amps
Height 8 inches (203 mm)
Width 2.9 inches (73 mm)
Depth 1.5 inches (38 mm)

LAN 4 x 10/100 Base-Tx Extension
DSL 10 Base-T output for an external DSL modem
ISDN Access to B-channels on PABX PPP, MLPPP, BACP
Protocols IP V4
Authentication PAP/CHAP
DHCP DHCP server supports up to 100 IP addresses
Routing Static routing
Firewall NAT, Packet filtering
Call management Idle timers
Time of day restriction
Management Local management
Remote management
Installation Wizard

°C to +85°C

°C

59

INDEX

EncoreCX

Installation & Maintenance Manual

20 degrees, 34
35 degrees, 34
Additional modules, 44
Additional Modules, 44
DSL, 15, 54
Analogue Lines, 42
backplane, 21
Backplane, 21
Battery, 31
Battery backup unit, 30
Call Barring, 53
CCU installation, 16
CCU location, 16
CCU mounting, 16
Central bell, 44
CO Line Module, 19, 25, 45
Commissioning, 52
Connecting the extensions, 40
Connector pin- out, 40
Customer training, 56
Door Intercom, 15
Door Phone, 41
Door Phone connection, 38
Doorstrike, 41
doorstrike connection, 41
DSL, 43, 55
ECX 1000/ ECX 1000W connections, 33
ECX 1000/ ECX 1000W, 33
Electrostatic precaution (ESP), 13
Equipment List, 13
Equipped CO lines, 53
erlang, 30
Expanding, 44
Expansion, 20
Expansion module, 24
Extension Module, 42
Extension Modules, 45
Faulty Module, 46
Faulty PCBs, 47

FCC Regulations, 3
Digital Telephone plinth, 34
Digital telephone wall-mounting, 37
ECX 2000 connections, 32
Getting Started, 52
Hot Swapping, 45
Incoming ringing, 53
Installation steps, 15
Internet Router Module, 45
Introduction, 12
Digital telephone, 33
Led Indicators, 31
Lightning, 13, 40
Material Return Authorization (MRA), 8
Module, 19
Ovida, 53, 54
PA (Public Address), 41
PC or Printer to the Serial Port, 41
Power up, 52
Power-fail extensions, 51
Programming, 53
Reset, 44
reset switch, 41
Safety, 12
Safety and precautions, 12
Safety Regulations, 6
Spare fuse, 49
Switch on, 52
T1, 29, 41, 45
T1 module, 19
Technical specification, 58
Troubleshooting, 57
DSS, 35, 36
Voice module, 45
Voice module 2 or 4 port, 19
Voicemail card, 28
wall bracket, 20, 21
Wizard, 54

60

61

EncoreCX Installation and Maintenance Manual

Issue 1, October 2003

Part No. 618.5047