Inter-Tel Encore User Guide
Installation, Programming,
and Maintenance Manual
Version 4.0
Installation, Programming and
Part Number
618.8000
Maintenance Manual
Issue 4.0, July 2002
©Inter-Tel, Inc. 2002
NOTICE
This Inter-Tel Encore Installation, Programming and Maintenance Manual is released by INTER-TEL,
INC. as a guide for service personnel. It provides information necessary to properly install, program,
operate, and maintain the system.
The contents of this manual, which reflect current INTER-TEL standards and which document Encore
software, are subject to revision or change without notice. Software packages released after the publica-
tion of this manual will be documented in addenda to the manual or succeeding issues of the manual.
For additional information and/or technical assistance, certified technicians may contact:
Customer Support Department
INTER-TEL, INC.
7300 West Boston Street
Chandler, AZ 85226-3224
(480) 961-9000
(888) 777-EASY
If you have any questions or comments regarding this manual or
other technical documentation, contact
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
Inter-Tel® is a registered trademark of Inter-Tel Incorporated.
Encore by Inter-Tel is a private label brand of Inter-Tel, Incorporated.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
ENCORE MANUAL, ISSUE 4.0 – July 2002
Version 4.0 New Features &
Enhancements
If you are familiar with the previous issue of the Encore Installation Manual, the following
new items are documented in Issue 4.0 of the Encore Installation, Programming, and Mainte-
nance Manual. Also, Remote Management Software (RMS) information has been combined
into this manual, with existing programming information.
For detailed information on each item, where applicable, refer to the page numbers following
the brief explanation below. Throughout this manual, “change bars,” like the one to the left of
this paragraph, have been placed in the margins to indicate new or revised information since
the last documentation issue.
The new voice-mail module for release 4.0 provides the following features:
• Dynamically accessible ports (all extensions have access to either of the two ports)
• Additional voice prompts
• Mail box full indication
• More storage capacity
• Divert on no answer is automatically set when mail boxes are equipped.
• No support for old voice module in this software. Version 4.0 voice mail software can-
not be installed on systems using the v3.0 voice module.
• Courtesy service three-minute ring. If not answered, it will be connected to the system
mail box where the caller can leave a message.
• System mail box defaulted OFF for all lines. It can be activated by turning on the
desired lines you want as an answering machine (from the Programming Lines option at
the keyset or from the Line Programming option in RMS). The answering machine
option from the idle menu will need to be selected so the answering machine is activated.
• If the voice module is removed and the power cycled (warm reset), and the voice module is reinserted, it will retain all messages and greetings.
• Maximum number of voice mail messages (per mail box) has increased to 50.
• Voice mail default messages have been increased to 20.
Page vii
ENCORE MANUAL, ISSUE 4.0 – July 2002
Page viii
Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
Table of Contents
CONTENTS PAGE
Version 4.0 New Features & Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Safety Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Overview 1-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
3. System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
4. Keysets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
5. Feature Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
6. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Installation 2-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. System Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3. Planning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
4. Extension and CO Line Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
5. Key Service Unit (KSU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
6. Keysets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
7. Single-Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
8. Long-Line Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
9. Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
10. Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
11. Upgrading the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
12. Customer Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Features 3-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
2. Feature Keys and Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
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CONTENTS PAGE
3. CO Line Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
4. Protection Against Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
5. Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
6. Courtesy Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
7. Voice Messaging Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
8. Music-On-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
9. Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
10. Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
11. Placing Calls On Hold or Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
12. Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
13. Call Waiting Tone Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
14. Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
15. Redirecting Ringing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
16. Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
17. Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
18. Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
19. Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
20. Sending a Hookflash Over a CO Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
21. Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
22. Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
23. Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
24. Extension Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
25. Extension Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
26. Manager/Secretary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
27. Room Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
28. Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
29. Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
30. Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Keyset Programming 4-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
2. The Programming Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
3. Beginning the Keyset Programming Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4. System-Wide Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
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CONTENTS PAGE
5. Extension Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
6. Line Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
7. System Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
8. Extensions Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
9. Line Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
RMS Programming 5-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
2. RMS Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
3. Installing the RMS Software (Initial Install) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
4. Upgrading the RMS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5. Starting the RMS Software – Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
6. RMS Deferred Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
7. RMS Real Time Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
8. RMS Programming Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
9. RMS Extension Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
10. RMS Line Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
11. RMS System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
12. Extensions Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
13. Trunk Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
14. System Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-50
RMS Maintenance 6-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
2. Cross Point Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
3. Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
4. Software States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
5. System Phone Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
6. Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
7. System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
8. System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
9. Pro-Active Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
10. System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
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Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
Troubleshooting 7-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
2. Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
3. Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
4. Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
5. Keyset Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
6. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
7. System, Line, or Extension Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
8. Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
9. Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
10. Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
11. Defective Unit Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Replacement Parts 8-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
2. Ordering Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
3. Basic Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
4. Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Index I-1
Page xii
List of Tables
ENCORE MANUAL – Issue 4.0 – July 2002
List of Tables
NUMBER TITLE PAGE
Overview
Table 1-1: System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Installation
Table 2-1: Encore System Environmental Condition Requirements . . . . . . . . . . . . . . . . . . 2-5
Table 2-2: Main CPU Connections - Cable A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Table 2-3: Expansion Card Connections - Cable B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Table 2-4: V24 Adapter Pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Table 3: Call Handling/Extension Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Table 4: Enabled/Disabled Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
TABLE 5. Equipped Lines, Telephone Numbers and Caller ID . . . . . . . . . . . . . . . . . . . . 2-34
TABLE 6. Answering Machine, Courtesy Service and Auto Attendant . . . . . . . . . . . . . . 2-35
TABLE 7. System-wide Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
TABLE 8. Recorded Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Features
Table 3-1: Keyset Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Table 3-2: Single-Line Only Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-3: Operator-Only Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-4: Extension Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-5: Outgoing Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-6: Classes of Service and Associated Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Table 3-7: Display Message Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Table 3-8: Call Logging Data Output Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Keyset Programming
Table 4-1: Keyset Programming – System-Wide Programming . . . . . . . . . . . . . . . . . . . . . 4-5
Table 4-2: Keyset Programming – System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Table 4-3: Keyset Programming – Extension Programming . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table 4-4: Keyset Programming – Line Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
RMS Programming
Table 5-1: RMS Extension Programming Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Table 5-2: Classes of Service and Associated Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Table 5-3: RMS Line Programming Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Table 5-4: RMS System Programming Values and Timers . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Table 5-5: RMS Programming User Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Table 5-6: Classes of Service and Associated Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Page xiii
List of Tables
ENCORE MANUAL, Issue 4.0 – July 2002
NUMBER TITLE PAGE
RMS Maintenance
Table 6-1: RMS Maintenance System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Replacement Parts
Table 8-1: System Components and Related Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Page xiv
FCC Regulations
Important
1. This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label
that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. Customers connecting this equipment to the
telephone network shall, before such connection is made, give notice to the telephone
company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information:
— Complies with Part 68 of FCC rules
— FCC registration number: HAC LKCGTB-36091-CD-E
— USOC numbers of required interface jacks: RJ21X
— Facility interface code (FIC): 9.0Y
— Service Order Code (SOC): 02LS2
— Ringer equivalence number (REN): 1.25B
— Port Types (as defined in Standard UL60950)
• Extension Ports including Central Bell and Doorphone: TNV3
• PSTN (Central Office) Ports: TNV3
• RS232, Doorstrike and Music on Hold Ports: SELV
FCC Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
NOTE: The REN is used to determine the quantity of devices which may be con-
nected to the telephone line. Excessive RENs on the telephone line may result in
the devices not ringing in response to an incoming call. To be certain of the number
of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.
The telephone company should also be given notice upon final disconnection of this
equipment from the particular line(s).
It is also the responsibility of the customer to provide the telephone company with registration numbers of any other devices which are configured for connection to the telephone network.
2. This equipment cannot be used on public coin service provided by the telephone company. Connection to party line service is subject to state tariffs. (Contact the state public
utility commission, public service commission, or corporation commission for information.)
3. If this equipment causes harm to the telephone network, the telephone company will
notify the customer in advance that service may be temporarily discontinued. But if
advance notice is not practical, the telephone company will notify the customer as soon
as possible. Also, the customer will be advised of the right to file a complaint with the
FCC, if necessary.
4. The telephone company may make changes in its facilities, equipment, operations, or
procedures which may affect the operation of this equipment. If so, the customer shall
be given advance notice so that any necessary modifications can be made in order to
maintain uninterrupted service.
5. If trouble is experienced with this equipment, contact a local authorized factory service
representative for repairs and/or warranty information. The customer, users, and unauthorized technicians should not repair, make adjustments to, or attempt to service this
equipment in any way.
Page xv
FCC Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
6. In the event of trouble with the telephone line(s), this equipment must be disconnected
from the telephone line(s). If trouble ceases, the equipment must be repaired by an
authorized factory service representative. If the trouble continues to occur with the
equipment disconnected, the telephone company should be notified that they have a
problem. If this is the case, repairs or adjustments made by the telephone company will
be made at their expense.
7. Allowing this equipment to be operated in such a manner as to not provide proper
answer supervision signaling is in violation of Part 68 of FCC rules. This equipment
returns answer supervision signals to the public telephone network when: answered by
the called station, answered by the attendant, routed to a recorded announcement that
can be administered by the equipment user, and routed to a dial prompt. This equipment
also returns answer supervision on all DID calls forwarded back to the public telephone
network. Permissible exceptions are: a call is unanswered, busy tone is received, and
reorder tone is received.
8. This equipment is capable of providing users access to interstate providers of operator
services through the use of equal access codes. Failure to provide equal access capabilities is a violation of the Telephone Operator Consumer Services Improvement Act of
1990 and Part 68 of the FCC Rules.
NOTICE
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM
HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH
SECTION 68.316 OF THE FCC RULES.
CAUTION
Radio Frequency Hazard. This equipment generates and uses radio frequency energy and if
not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type tested and
found to comply with the limits for a Class A computing device in accordance with the
specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the
operator to take whatever steps are necessary to correct the interference. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient the receiving antenna
• Relocate the KSU with respect to the receiver
• Check that the KSU and receiver are not on the same circuit; the KSU must be pow-
ered from an isolated, dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the
FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems.”
This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402, Stock No. 004-000-00398-5.
If RFI problems persist, contact Inter-Tel Customer Support.
Page xvi
ENCORE MANUAL, Issue 4.0 – July 2002
Safety Regulations
Important Safety Instructions
The following safety information is reprinted from UL 1459. When using your telephone
equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
Safety Regulations
5. Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the
manual. If you are not sure of the type of power source to your building, consult your
dealer or local power company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a
safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding
type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be damaged by persons walking on it.
10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this
product should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified service person when service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can
cause electric shock when the product is subsequently used.
Page xvii
Safety Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
13. Unplug this product from the wall outlet and refer servicing to qualified service person-
nel under the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions because
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
Save These Instructions
CAUTION
Possible Fire and Safety Hazard. To reduce the risk of fire, use only no. 26AWG or larger
line cord for CO line connections.
For safety reasons you should remove only the knockout panel(s) required for cable access
to the KSU MDF area. Removing the other panels exposes the KSU circuitry unnecessarily
and could create a safety hazard.
Page xviii
Limited Warranty
For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment
(except for fuses and lamps) to be free from defects in material, workmanship, or both, and to
comply with specifications for the Equipment, as set forth in the Installation Manual. Buyer's
sole and exclusive remedy for breach of this Limited Warranty shall be to have the defective
Equipment (or parts) repaired or replaced at INTER-TEL's option. Shipping costs incurred
returning warranty work to INTER-TEL shall be paid for by the Buyer. This Limited Warranty
extends only to the Buyer, not to any customer, user, or third party. This Limited Warranty does
not apply to Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to
Equipment altered without authorization by INTER-TEL. This Limited Warranty does not
extend to any claims, suits, damages, liabilities, costs, and expenses arising from any act,
action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event
that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a
particular purpose shall extend for the 18-month period from the date that the Equipment was
purchased.
Limited Warranty
ENCORE MANUAL, Issue 4.0 – July 2002
NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THIS LIMITED WARRANTY. IN NO EVENT
SHALL INTER-TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY
BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF
THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING
COMPANY.
NOTICE
For complete information on returning equipment, refer to the current Inter-Tel Repair and
Return Policy (document part no. 835.1065). This document includes specific information
on the following subjects: warranty, procedures to follow when returning equipment, equipment damaged in shipment, insurance, repair policy, and advance replacement policy.
Page xix
Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
Software License Agreement
THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL
SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS
BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN
ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO
NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO
USE THE SOFTWARE. IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, YOU WILL BE SUBJECT TO PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW.
DEFINITIONS:
“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software
Programs. “Computer” means a computer consisting of a single central processing unit, one
keyboard and one video display terminal. “Inter-Tel Hardware System” means any proprietary
system distributed by Inter-Tel Integrated Systems (hereinafter “Company” or “Inter-Tel”) that
operates by means of the Software. “Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the
dealer to sell or license the specific Software covered by this license. “Software” means: the
computer programs accompanying this License (including, but not limited to, codes, techniques, software tools, formats, designs, methods, processes, know-how and ideas) and any
and all copies, modifications, upgrades, enhancements and new releases thereof made or
acquired by You and any and all manuals and other printed materials accompanying this
License or the Software
LICENSE:
(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-trans-
ferable license to install and use the enclosed Inter-Tel Software and accompanying
documentation on any one standalone personal computer or Inter-Tel Hardware System
(whichever applies). You assume the entire responsibility for the selection and installation of the enclosed Software program(s) in order to achieve desired results. You agree
that you are licensing the Program for its end use only and not for resale or redistribution. You must be an Authorized Dealer of the specific Inter-Tel products covered by
this license. You will be liable for theft and infringement under applicable patent, copyright and trademark laws of the United States for unauthorized use of the Software covered by this license.
Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works
and any other proprietary rights contained or embodied in the Software.
(b) You may make one (1) copy of the Inter-Tel Software program(s) contained on dis-
kette(s) for back-up purposes only, provided that You reproduce and place the Inter-Tel
copyright notice on the backup copy. You may make one (1) copy of the Software program(s) onto one (1) hard drive. You may not copy the Inter-Tel Software program(s)
contained on any media other than diskette; i.e., hard disk drive, ROMs, PALs, Software Protection Key, etc.
(c) You are hereby notified that contained third-party suppliers and vendors are third-party
beneficiaries to this Agreement to the extent that the Software contains software, programming and other materials provided by such third-party suppliers and vendors. Such
provisions are made expressly for the benefit of and are enforceable by such third-party
suppliers and vendors in addition to Inter-Tel.
Page xx
Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
(d) You hereby acknowledge and agree that the license granted in this agreement is a site
license. I.e., the software may only be installed at the initial end user site licensed for
this software and at no other site without the express written consent and relicensing by
Inter-Tel Integrated Systems, Inc. You acknowledge and agree that you have the responsibility to sublicense the end user of the software with an agreement in writing containing the statement that “the software licensed hereby may only be installed at the initial
end user site licensed for this software and at no other site without the express written
consent and relicensing by Inter-Tel Integrated Systems, Inc.” It is the specific intent of
this site licensing agreement to (1) prohibit the improper copying and/or the multiple
use of this software at other than a designated initial licensed site, and to (2) prohibit the
right of resale and/or relicensing of the software without the express written consent of
Inter-Tel. You agree that your failure to properly sublicense the software to an end user
will subject you to responsibility for the losses occasioned to Inter-Tel.
NON-PERMITTED USES:
• You may not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel Hardware System at a time and may not load the Software onto any
file server or network.
• You may not sublicense, assign or transfer Your rights under the Agreement without the
prior written permission of Inter-Tel.
• You may not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Software (program(s) or documentation) except as expressly allowed in this Agreement.
• You may not translate, reverse engineer, disassemble or decompile the Inter-Tel Software.
• You agree that you are licensing the Program for its end use only and not for resale or
redistribution.
TERM:
This Agreement is effective from Your date of purchase and shall remain in force until terminated. You may terminate the Agreement by returning to Inter-Tel the original diskette(s),
ROMs, PALs, or other applicable software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if You fail to comply with any term or condition of
this Agreement. You agree to return to Inter-Tel the original diskette(s) and other applicable
software media and all copies of the Inter-Tel Software program(s) upon such termination. The
Company may immediately terminate this license upon notice to you, whereupon you shall
immediately destroy all copies of the Program.
WARRANTY:
(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on
which the Inter-Tel Software program(s) are furnished are not defective under normal
use for a period of ninety (90) days from the date of purchase, as evidenced by a copy
of Your sales receipt.
(b) Inter-Tel and its third-party suppliers and vendors' liability and Your exclusive remedy
shall be the replacement of any diskette(s) and/or other applicable software media that
do not meet the warranty and which are returned to Inter-Tel or an authorized dealer
together with a copy of Your paid receipt. THE ABOVE IS THE ONLY WARRANTY
OF ANY KIND. ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DISCLAIMED. This warranty gives You specific legal rights and You may also have other
rights which may vary from state to state.
You acknowledge that the Program, including the related documentation and any new
releases, modifications and enhancements thereto, belongs to the Company, and that
the Company retains all right, title and interest in and to the Program. You further
acknowledge that the Program and information relating thereto constitute valuable
Page xxi
Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
trade secrets of the Company. You agree to comply with the terms and conditions of
this Agreement and agree to treat the Program as the confidential and proprietary information of the Company.
You shall be solely responsible for the supervision, management and control of your
use of the Program and related products and documentation. You hereby indemnify and
hold harmless the Company and its affiliates (the Indemnified Parties) against any loss,
liability, damages, costs or expenses suffered or incurred by the Indemnified Parties at
any time as a result, of any claim, action or proceeding arising out of or relating to
your use, operation or implementation of the Program. For purposes of this Agreement,
affiliate means any Company division or subsidiary or any other affiliated entity
involved in the manufacture or wholesale distribution of Company products.
The Indemnified Parties shall not be responsible, and you shall have no recourse
against the Indemnified Parties, for any loss, liability, damages, costs or expenses
which may be suffered or incurred at any time by you as a result of your reliance upon
or use of the Program, or as a result of any claim, action or proceeding against you
arising out of or relating to the use of the Program, or as a result of your defense of
any such claim, action or proceeding.
LIMITS OF LIABILITY:
In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses
(whether in tort, contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the Software (separately or in combination with other products)
including, but not limited to loss of time, loss of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings or
other business losses, losses relating to routing or programming errors, unauthorized use or
access of all intrastate, interstate, and international long distance services, or such access or use
by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent
such limitation is permitted by applicable law, losses and damages resulting from physical
injury to tangible property or death or injury of any person whether arising from Inter-Tel's
negligence, breach of contract or otherwise. IN NO EVENT SHALL INTER-TEL OR ITS
THIRD-PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, DIRECTLY OR INDIRECTLY ARISING FROM USE OR
INABILITY TO USE THE SOFTWARE, SEPARATELY OR IN COMBINATION WITH
OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER-TEL
DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.
Page xxii
ENTIRE AGREEMENT:
This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes
any and all prior agreements between Inter-Tel and You with regard to the Inter-Tel Software.
No amendment, modification or waiver of this Agreement will be valid unless set forth in a
written instrument signed by the party to be bound thereby. This Agreement shall be governed
by the laws of the State of Arizona. No failure or delay on the part of Inter-Tel to enforce its
rights hereunder shall operate as a waiver of any right.
This Agreement and any disputes arising hereunder shall be governed by the laws of the State
of Arizona, United States of America, without regard to conflicts of laws principles. The parties hereby expressly exclude the application of the U.N. Convention on Contracts for the
International Sale of Goods to the Agreement.
GOVERNMENT RESTRICTED RIGHTS:
The Software is provided with restricted rights. Use, duplication or disclosure by the government is subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical
Data and Computer Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14
and 52.227-19 (June 1987). Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona
85226.
Inter-Tel Integrated Systems, Inc.
Chandler, AZ 85226
Revision D
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Overview
CONTENTS PAGE
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3. System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
4. Keysets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
5. Feature Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
A. System Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
B. Extension Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
6. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
1
OVERVIEW
Page 1-1
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
1. INTRODUCTION
1.1 The Encore System is a versatile and easy-to-use telephone system with the following
features:
• Can accommodate up to eight loop-start lines and up to 18 extensions
• Has modular construction that allows it to be upgraded by adding various system
expansion cards
• Can operate with system Keysets or standard single-line telephones
• Has remote access and maintenance capability
• Encore Keysets have a simple-to-use, menu-driven interface
1.2 Your Encore system consists of the wall-mounted Key Service Unit (KSU), to which
line and extension connections are made.
1.3 The Encore System’s modular design allows it to grow as your customer’s business
grows. No matter what size system you start with, you can expand up to the maximum capacity. The base system includes either two or four loop-start line and up to six extension connections. By adding system expansion cards to these base systems you can have up to eight loopstart lines and up to 18 extensions.
1.4 The system Keyset has a large display area that features an intuitive menu-driven interface. Display Keys activate the features that are shown on the keyset’s display. It is not necessary to dial any feature codes when using the Keyset. This makes the system easy to use and
saves you time.
1.5 You can choose to use system Keysets or single-line telephones at each extension, and
you can change the combination at any time. A Doorphone is also available that can be programmed to ring at any extension. Optional equipment includes a doorstrike, a long-line extension, a central bell, external music-on-hold, and system Call Logging module and software.
1.6 The Encore System is extremely flexible. You have the choice of operating the system
as either a key system where all users have direct access to all lines for making and receiving
calls, or as a PBX with all calls being answered by an operator, or as a combination of both.
1.7 The Encore is easy to install and maintain. The system can be programmed and maintained remotely using the Remote Management Software. With this software, the system can
also be configured to report alarms to service personnel.
Page 1-2
Introduction
2. ABOUT THIS MANUAL
2.1 This Installation, Programming, and Maintenance Manual is your guide to installing,
programming, and maintaining the Encore phone system.
• The Installation chapter covers the system equipment. (page 2-1)
• The Features chapter includes a description of the system’s features and provides
instructions for using a Keyset or standard single-line telephone with the system.
(page 3-1)
• The Keyset Programming chapter is a system programming reference for using the keyset to perform programming functions. It also includes copies of the System Program
Planning Sheets. (page 4-1)
• The RMS Programming chapter is a system programming reference for using the RMS
software to perform most programming functions, excluding some specific keyset programming operations. (page 5-1)
• The RMS Maintenance chapter describes the Diagnostics, Pro-Active Maintenance, and
System Timers portions of the Remote Management Software. (page 6-1)
• The Troubleshooting chapter details maintenance procedures. (page 7-1)
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
1
OVERVIEW
• The Parts chapter lists all system part numbers. (page 8-1)
About This Manual
Page 1-3
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
3. SYSTEM HARDWARE
3.1 The system Key Service Unit houses a CPU and a power supply unit. The CPU pro-
vides six extension interfaces but does not include any line interfaces; at least one Line card is
required for line interfaces. The Main Distribution Frame (MDF) area of the CPU contains the
connection points for all required extension and line cabling. (See page 2-7 for cabling information.)
3.2 The CPU also acts as a connection platform for all system expansion cards, as shown
below. The system expansion cards are as follows:
• Extension Card: Each Extension Card provides interfaces for six extensions and a con-
nector for a Line Card. You can install up to two Extension Cards for a total of 12
extensions, in addition to the six extensions provided by the CPU.
• Line Card: This card provides interfaces for two loop start lines. You can install two
Line Cards on the CPU and one on each of the Extension Cards for a total of eight lines.
• Voice Messaging Module: This card provides up to 80 minutes of voice storage. When
installed, a system Answering Machine can be enabled and each extension can be provided with a voice message box. The Voice Messaging Module is also required to provide a personalized greeting in the Courtesy and Auto Attendant services.
PSTN card
PSTN card
Line Card
C.O. 1& 2
Lines 5 & 6
Extension Card
C.O. 3 & 4
6 Extension ports
Line Card
Lines 7 & 8
Extension Card
6 Extension ports
Power
Supply
Page 1-4
System Hardware
4. KEYSETS
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
4.1 The system Keyset, shown below, is specially designed for use with the Encore system.
It features a four-line display that shows prompts and menus with selectable options. This
unique menu-driven interface makes the system simple to use – no codes are needed to program and activate features. System programming can also be performed via a Keyset using the
intuitive menu-driven interface.
4.2 The Keyset features eight Programmable Keys, which are pre-programmed to access
lines, and four Function Keys which group frequently used features in a logical manner.
4.3 The Keyset is fully handsfree, so you can make calls, receive calls, and use its features
without lifting the handset.
Function Keys: Hold, Program,
Message, and Directory
Light for ringing calls
and waiting messages
Handset
Programmable
Line/Feature Keys
1
OVERVIEW
Speaker
Keypad
Keypad Edit
Keys
Volum e
Keys
Speak er Key
with light
Display
Display Keys
Scroll Key
Microphone
Mute Key
with light
Keysets
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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
5. FEATURE SUMMARY
5.1 System, keyset, single-line set, and attendant features are listed below. Those features
marked with an asterisk (*) require additional equipment. For complete descriptions and operating instructions, refer to the Installation (page 2-1) and Features (page 3-1) chapters.
A. SYSTEM FEATURES
General System Features
• Flexible incoming ring assignments (alternate point answering)
• Flexible night ringing arrangement (night ring mode)
• Courtesy Service
• Variable system timers
• Internal paging
•∗ Optional Voice Messaging with:
— Customized Courtesy Service
— Answering Machine Service
— Auto-Attendant Service
•∗ Optional Doorbox
•∗ Optional door strike
•∗ Optional external music source for outside call music-on-hold
•∗ Optional external paging equipment
•∗ Optional system battery back-up
•∗ Optional long-line extension
•∗ Optional central bell
System Maintenance and Record Keeping Features
• System Programming via Keyset (defaults to Extension 20)
•∗ Optional Call Logging
•∗ Remote Management Software
Outside Call Features
• Dual-tone multi-frequency (DTMF) or dial-pulse signaling
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• CO line restriction
• Toll restriction
• Day and night modes of operation
• Busy CO line callback
Feature Summary
B. EXTENSION FEATURES
• Hands-free answering of internal calls on Keysets
• On-hook dialing on Keysets
• Direct line key selection on Keysets
• System/station speed dialing
• Last number redial
• System hold
• Conference calls
• Do-not-disturb
• Camp-on and call waiting
• Call transfer
• Call forwarding
•∗ Headset compatible
Overview
ENCORE MANUAL, Issue 4.0 – July 2002
1
OVERVIEW
6. SYSTEM CAPACITIES
6.1 This table details the capacities of various system options available.
Table 1-1:
Outside Lines 8
Outgoing Line Groups 4
Internal Speech Paths 4
Extensions per System (Keysets and/or single-line sets) 18
Programming Extension (defaults to Extension 20) 1
Operator Extension (Extension 20) 1
Long-Line Extension (Extension 22) 1
Doorphone Extension (Extension 23) 1
Extension Pick-Up Groups 4
Hunt Groups 4
Voice Message Boxes (if Voice Module installed) 18
Speed Dial
— System Numbers
— Personal Numbers (per extension)
Toll Restriction
— Classes of Service
— Tables
System Capacities
Option Capacity
200
12
6
4
Extension Features
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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Page 1-8
System Capacities
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