Inter-Tel axxessory talk User Guide

INTER-TEL

ANCESSORY TALK

VOICE MAIL USER GUIDE

Part No. 550.8101 Issue 4, April 1996

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Inter-Tel AXXESSORY Talk Voice Mail User Guide

TABLE OF CONTENTS

INTRODUCING THE INTER-TEL AXXESSORY TALK

VOICEMAILFEATURES ...................................... .

About This Guide .................................................. 1

General System Information

Mailboxes ......................................................... 2

Record-A-Call ..................................................... 2

Multilingual Capability

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ENTERINGYOURMAILBOX

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INITIALIZING YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

LISTENING TO MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

SENDINGMESSAGES .......................................... .

PERSONALOPTIONS..

......................................... .

REMOTE MESSAGING ........................................ 10

USING THE DIRECTORY ...................................... 11

NON-SUBSCRIBER ACCESS TO VOICE MAIL ................... 12

0 Inter-Tel Integrated Systems, Inc. 4/96

Inter-Tel AXXESSORY Talk Voice Mail User Guide

INTRODUCING THE INTER-TEL AXXESSORY

TALK VOICE MAIL FEATURES

About This Guide

This user guide contains instructions for using the Voice Mail features available through the Inter-Tel AXXESSORY Talk voice processing system. For more detailed information and expanded procedures, refer to the Inter-Tel AXXESS Owner’s Guide. For quick access to basic subscriber instructions, refer to the Inter-Tel AXXESSORY Talk Subscriber Quick Reference Guide. For quick access to basic System Administrator procedures, refer to the Inter-Tel AXXESSORY Talk System Administrator Quick Reference Guide.

General System Information

Inter-Tel AXXESSORY TalkTM Voice Mail allows callers to send and receive recorded messages from any station or DTMF telephone. (Callers using dial-pulse phones can be routed to the operator for assistance.)

Station users and outside callers reach Voice Mail in the following ways:

By dialing the telephone number or extension number assigned to the Voice Mail application

By being transferred to Voice Mail by the automated attendant

By being forwarded (using manual or system forward) to Voice Mail when a called station is unavailable

By responding to message waiting indications left by voice mail at a station

When you reach Voice Mail, you will hear recorded instructions that tell you what to

do next. Simply listen to the prompts and press the keypad key that corresponds to the desired choice. If you do not respond immediately, a second set of prompts is played.

Most prompts are interruptible, and you can press the desired key at any time during

the prompt. The prompt will then stop and the system will act on the requested choice.

Voice Mail User Guide Inter-Tel AXXESSORY Talk

Mailboxes

Each Voice Mail user can be assigned a unique mailbox number. There are three types of mailboxes on the voice mail system: Standard, Receive-Only, and System Administrator.

Standard mailbox features include: listening to new messages, sending mes-

sages, forwarding messages, deleting messages, saving messages, programming personal options, and, if authorized through database programming, setting up remote messaging.

A Receive-Only mailbox user can only listen to new messages, save or delete

them, and program personal options.

The System Administrator has all of the Standard mailbox options, plus the abil-

ity to record and send broadcast messages, provide mailbox and group list main-

tenance, and record and select custom recordings.

When your mailbox receives a message, your station is signaled. If it is a keyset, the MSG key is lit and the display shows that a message has been received. A single-line set will receive message waiting signals of six tones when the handset is lifted, if enabled system-wide.

Remote messaging can be enabled for your mailbox through database programming

and set up through your mailbox. It allows you to enter the primary and/or alternate

telephone number, pager number, or extension number that the voice mail system

will call when new messages are received by your mailbox. (See page 10 for details on using remote messaging.)

Record-A-Call

Your phone may be programmed to use the Record-A-Gall feature. If so, you can enter a feature code whenever you want to record an ongoing call. You can retrieve the message later, just as you would any other mailbox message. For more information on using this feature, refer to the appropriate user guide for your type of phone.

Multilingual Capability

Your telephone system provides a choice between English and Japanese prompts and displays. If your phone is programmed for English, all displays appear in English and all Voice Mail prompts are delivered in English (unless overridden). If programmed for Japanese, all displays appear in Katakana characters and all voice prompts are played in Japanese (unless overridden). By default, all phones are set for English. For more information on this feature, refer to the appropriate user guide for your”type of phone.

Inter-Tel AXXESSORY Talk

Voice Mail User Guide

ENTERING YOUR MAILBOX

When you enter your mailbox, the system may play one of the following messages:

Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

Message count: The system tells you how many messages are waiting to be

heard, if any, and how many are priority messages.

Remote messaging: The system will indicate whether primary or alternate remote messaging is selected when remote messaging is enabled. It will also alert you if a programming error has been detected and/or whether it encountered busy system resources when attempting to place a remote messaging call.

Enter your mailbox by following these steps:

Dial the Voice Mail extension number. (You hear the main menu.)

During or after the greeting, press q to identify yourself as a subscriber.

Enter our mailbox number and your personal password (if programmed). Then press # .

your MSG key is lit and you have a message fr& Voice Mail:

Lift the handset

press 11. (If you have a non-display keyset, you do not

have to perform this first step.)

Press ml.

Enter your personal password and press q .

Voice Mail User Guide

Inter-Tel AXXESSORY Talk

INITIALIZING YOUR MAILBOX

The first time you use your mailbox, you must initialize it (set it up). System prompts will instruct you to:

Change the default password number to a personal password.

Record a name to identify yourself in the company directory.

Listen to the Voice Mail application introduction. (You can skip this introduction

by pressing q , if desired.)

To initialize your mailbox:

Dial the Voice Mail extension number. (You hear the main menu.) Press q to identify yourself as a subscriber. , Enter your mailbox number and default password. (Your default password is

your mailbox number.) If you want a

Then press # . Voice Mail plays back your password.

assword, enter a new password using digits O-9 (up to 12 digits).

If you do not want to use a password, press q . Press q to accept the entry. (Or, press q if you wish to re-enter your pass-

word.) The system prompts you to record your directory name. After the tone, record your first and last name. When finished, press q . Press q again to accept the name. (Or, press 1 to replay the name you just

recorded, press q to add to your name, or press 3 to erase and re-record it.)

The system then plays a prompt that introduces you to basic Voice Mail features.

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