providing business technology
services across the UK since 1986
AXXESS
Standard and Basic
Digital Keysets
and
AXXESSORY Talk Voice Mail
Part No. L208
Issue 5.2, April 2000
A661/921:A
If you have questions or comments about this User
Guide, contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
Table of Contents
CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quick-Start Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Standard Digital Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The Basic Digital Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What You See And Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What The Administrators Can Do For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About AXXESSORY Talk Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Receiving Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Displaying Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . 12
Displaying The Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Performing A “Recall” During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using The Speaker And Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
“Group Listen” Using The Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using The Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Picking Up (Reverse Transferring) A Call From Another Extension: . . . . . . . . . . . . . . . 18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Station Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Storing Speed-Dial Numbers On Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
i
CONTENTS PAGE
Dialling Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Redialling A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Turning Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Change Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Returning To Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Standard And Alternate Key Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Automatic Call Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Turning On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cancelling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording Your Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Fax Destination Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Message Search Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
ii
CONTENTS PAGE
Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA
iii
Welcome
ABOUT THIS GUIDE
This user guide contains instructions for using the Inter-Tel AXXESS Standard and
Basic Digital Keysets and the AXXESSORY Talk Voice Mail system.
The tabs on the edge of each page will help you find the features more quickly.
• Keyset and Telephone System feature pages have tabs at the top of the page like
the one shown at right.
• Voice Mail feature pages have tabs in the middle of the page.
• Default Feature Code pages have the tab at the bottom of the page.
Note The AXXESS telephone system is a very flexible, programmable system.
Depending on the version of software your system uses and your system’s custom programming, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your
system differs and how to use the features. If your telephone system uses a different
voice mail system, you will be provided with a separate voice mail user guide for that
system.
QUICK-START INSTRUCTIONS
For quick access to basic instructions, refer to the Quick Reference Guide attached to
the centre of this user guide. It also includes a tear-out pocket guide that has instructions for the features you are likely to use while away from the office (Remote Feature Access and Voice Mail).
ABOUT THIS GUIDE
ABOUT YOUR PHONE
The buttons on your phone are called “keys,” which is why the phone is called a Standard or Basic “Keyset.” The keys are used for dialling and for access to the features of
the AXXESS telephone system and AXXESSORY Talk Voice Mail system.
The Standard and Basic Keysets are shown on the next two pages.
Basic keysets are available in non-display models only. Standard keysets are available
in both display and non-display models. The Standard display keysets have two-line
displays with 16 characters per line. When the keyset is not in use, the display shows
the extension number, user name, time of day, and date. Other displays include
reminder messages, do-not-disturb messages, numbers dialled, call sources, elapsed
time of calls, current call costs, error messages, etc.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
1
The Standard Digital Keyset
HEARING AID-COMPATIBLE
(HAC) HANDSET
OPTIONAL LCD WITH TWO
16-CHARACTER LINES
FEATURE
ABOUT YOUR PHONE
CALL 1
CALL 2
INTERNAL
SPEAKER
FEATURE
KEYS
SPECIAL
KEY
CALL 3
CALL 4
IC
DDI
HOLD
TRANSFER
SYS SPDL REDIAL
REDIAL
SPKR MSG
MUTE FWD
∞
CNF
ANSWER
12 3
GHI
ABC
JKL
OUTGOING
DEF
MNO
45 6
PRS TUV WXY
78 9
OPER
*
#
0
KEYS
12-KEY
PUSHBUTTON
KEYPAD
RING AND VOICE
VOLUME
CONTROLS
HANDSFREE
MICROPHONE
(underneath edge)
Note The keys are shown as they appear in the default configuration; yours may have
been programmed differently.
2
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
The Basic Digital Keyset
HEARING AID-COMPATIBLE
(HAC) HANDSET
INTERNAL
SPEAKER
FEATURE
KEYS
SPECIAL
KEY
CALL 1
CALL 2
CALL 3
CALL 4
HOLD
TRANSFER
SYS SPDL REDIAL
SPKR MSG
MUTE FWD
∞
IC
DND
CNF
ANSWER
12 3
GHI
45 6
PRS TUV WXY
78 9
*
ABC
JKL
OPER
0
OUTGOING
DEF
MNO
#
FEATURE
ABOUT YOUR PHONE
KEYS
RING AND VOICE
VOLUME
CONTROLS
Note The keys are shown as they appear in the default configuration; yours may have
been programmed differently.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
HANDSFREE
MICROPHONE
(underneath edge)
12-KEY
PUSHBUTTON
KEYPAD
3
Feature Key Functions
The AXXESS telephone system is designed to allow customized feature key layouts.
Your trainer or system administrator can tell you how your specific phone is arranged.
Also, if your phone has been reprogrammed so that its feature keys do not match the
feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra-
tor's Guide for procedures on using feature codes. Default feature codes are listed at
the back of this user guide.
KEY FUNCTION ACTION
ANSWER ANSWER
OUTGOING OUTGOING
ABOUT YOUR PHONE
CALL or
LINE
IC IC
DND DND
CNF CNF
HOLD HOLD
TRANSFER TRANSFER
SYS SPD SYS SPD
REDIAL REDIAL
SPKR SPKR
MSG MSG
MUTE MUTE
FWD FWD
∞
Answer a call
Place a call
Answer a call or select an
outside line
Access an intercom call
Use Do-Not-Disturb
mode
Place a conference call
Put a call on hold
Transfer a call
View or dial system
speed-dial numbers
Redial a telephone
number
Put a call on the speaker
Leave or listen to a
message
Mute the microphone
Forward calls
Adjust volume during a
call
Special key If the Special key is required for fea-
Press
Press and dial the number
Press an unlit key to select an out-
side line or the flashing key to answer
a call
Press
Press unlit
Disturb or press lit key to turn it off
Press
would like to add to the conference
Press
Press
tion number
Press to view the number or
select a line then press the key to dial
Press
Press
Press
Press
Press
tion number
Press the high or low end of the key
to increase or decrease the volume
ture code entry in your telephone
system, you must always press
∞
code. Otherwise, you only need it to
enter a feature code while on a call
to access the call
to turn on Do-Not-
and dial numbers you
and dial the destina-
and hang up
and dial the destina-
before dialling a feature
REFERENCE
PG NUMBERS
pages 9, 11
page 10
pages 10, 11
page 9
page 24
page 15
page 13
page 18
page 21
page 22
page 16
page 14
page 19
page 31
4
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ABOUT YOUR PHONE SYSTEM
What You See And Hear
There are a few things you should know about the Inter-Tel AXXESS telephone system before you use your phone:
• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may be programmed to have two dial tones: (1) When you lift
the handset or press the key, you hear intercom dial tone; (2) When you
select an outgoing line, you hear standard outside dial tone.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must start again.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialled a restricted or invalid number, dialled too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Each phone in your telephone system has an extension number that allows you to
place intercom calls to it. Some phones belong to “hunt groups” that have special
extension numbers which route your call through the phones in the group. Your
trainer or system administrator can provide you with a list of extension numbers
for your telephone system.
• Some keyset models have red/green lamps in the feature keys. If you have one of
these keysets, and your telephone system is programmed to use them, the lamps
will be green if the associated call is ringing, holding, or active on your phone
and will be red if the call is on another phone. (An exception to this would be if
the programmer has determined that calls that ring in directly to your phone will
always have red lamps.)
• In this guide, keys equipped with lamps are represented as unlit, lit, or flashing.
For example, an unlit conference (CNF) key is represented as , a lit CNF
key is , and a flashing CNF key is .
CNF CNF
• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the key is lit). You can hang up or be “on hook” by
placing the handset in the cradle or turning off the speakerphone. When a call is
on the speakerphone, the call is in “handsfree” mode.
SPKR
ABOUT YOUR PHONE SYSTEM
CNF
SPKR
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
5
ABOUT YOUR PHONE SYSTEM
What The Administrators Can Do For You
There are two types of Administrators: AXXESS System Administrator and AXXESSORY Talk Voice Mail Administrator. Often these duties are assigned to the same
person or a small group of people.
• System Administrator: There are certain telephone system functions that can be
performed only by the System Administrator. These include:
— Set the date and time
— Program system speed-dial numbers
— Make database changes, such as programming user names, toll restriction,
do-not-disturb messages, and extension numbers
• Voice Mail Administrator: The AXXESSORY Talk Voice Mail Administrator
has a special type of voice mailbox that allows him or her to perform the following tasks:
— Record a broadcast message that is sent to all mailboxes at once
— Perform mailbox maintenance (such as changing your password)
— Customize Voice Mail prompts
If you are a system administrator or need additional information not available in this
guide, refer to the Inter-Tel AXXESS Administrator's Guide (part number L212).
6
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ABOUT AXXESSORY TALK VOICE MAIL
The AXXESSORY Talk Voice Mail system allows callers to send and receive
recorded messages from any station or touch-tone telephone.
The telephone system users are assigned “voice mailboxes” that usually have numbers
that match the users’ extension numbers. However, sometimes an “unassociated”
mailbox can be programmed to signal a non-matching extension number when it
receives a message.
When they first reach the Voice Mail system, callers hear the Voice Mail company
greeting and recorded instructions that tell them how to access the voice mailboxes.
Once in a mailbox, they hear the mailbox owner’s personal greeting.
To make it easier to send messages to a large group of people, the Voice Mail System
Administrator can program “group lists” of mailboxes. These lists can be used by any
Voice Mail user by entering the group list’s number instead of a mailbox number.
Initializing Your Mailbox
The first time you use your voice mailbox, you must initialize it. The Voice Mail system will instruct you to:
• Change the default password number to a personal password
• Record a name to identify yourself in the company directory
• Listen to the Voice Mail introduction
To initialize your mailbox:
— Dial the Voice Mail extension number. (You hear the main menu.)
— Press to identify yourself as a subscriber.
— Enter your mailbox number and default password. (Your default password is your
— If you want to have a password, enter a new password using digits 0-9 (up to 12
—Press
— After the tone, record your first and last name. When finished, press .
—Press
— The system then plays a prompt that introduces you to the basic Voice Mail fea-
For complete instructions on using AXXESSORY Talk Voice Mail, see page 38.
*
mailbox number.)
digits). Then press . Voice Mail plays back your password.
If you do not want to use a password, just press .
# 3
to accept the entry. (Or, press if you wish to re-enter your pass-
#
#
word.) The system prompts you to record your directory name.
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again to accept the name. (Or, press to replay the name you just
recorded, press
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to add to your name, or press to erase and re-record it.)
tures. (You can skip this introduction by pressing , if desired.)
ABOUT AXXESSORY TALK VOICE MAIL
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AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
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Telephone System Features
INTERCOM CALLS
Placing Intercom Calls
The Basics
To place an intercom call:
— With or without the handset lifted, dial an extension number.
— If your call goes through handsfree to a keyset's speaker, speak after you hear a
double tone.
INTERCOM CALLS
If you hear continuous ringing, wait for the call to be answered.
Options
To place a non-handsfree call that will ring at the other keyset until answered, press
#
before dialling the extension number.
To program your phone to always
com Always” feature or to cancel this feature, with the handset in the cradle, dial
7 7
3
To leave a message if there is no answer or the phone is busy, press . Then
hang up, OR wait for their message centre to answer. (See page 16 for more Message
options.)
If the phone is busy when you place an intercom call, you can do any of the following:
— To stay on the line and wait for the phone to become available, do not hang up.
— To request a callback (queue on to the phone), press and hang up. When the
— To use the “Off-Hook Voice Announce” feature (if the called keyset is pro-
.
After a system timer expires, you hear music until the phone is available. (You
cannot do this if the called phone is in do-not-disturb mode.)
phone is available, your phone rings. (To cancel the queue request before the callback, press
grammed for it), do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music, or if the phone is in do-notdisturb mode, your off-hook voice announce call will not go through.) This
allows you to talk to the keyset user on his or her handsfree speakerphone, even
though the user already has a call in progress on the handset.
6
.)
send non-handsfree calls using the “Ring Inter-
MSG
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AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Receiving Intercom Calls
The Basics
To receive an intercom call that comes in through your speakerphone, respond
handsfree, OR lift the handset for privacy.
To receive a ringing (non-handsfree) intercom call, lift the handset for privacy, OR
SPKR ANSWER
press or to respond handsfree.
Options
To disable your phone’s handsfree answering feature and make all incoming calls
ring until you answer them, with the handset in the cradle, dial . (Repeat this
step if you want to turn handsfree answering on again.)
To receive an “Off-Hook Voice Announce” call (a call through your speaker) while
you are on a call using the handset, if your phone is programmed for it, when you
hear a single tone and see an incoming call display while you are on a call, you can do
the following:
— To accept the call on the speakerphone without ending your current call, when
you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on
the speakerphone.)
— To block the call from coming through the speaker, do the following:
• To camp the incoming intercom call on your phone, press . The IC
key flashes.
• Then press
(See page 24 for more information about do-not-disturb mode.)
DND
if you wish to place your phone in do-not-disturb mode.
INTERCOM CALLS
3 1 9
SPKR
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OUTSIDE CALLS
Placing Outside Calls
OUTSIDE CALLS
The Basics
To place an outside call:
— With or without the handset lifted, press .
— Dial the desired number. (If you see a request for an account code and hear a sin-
gle progress tone, you must dial an account code before you can place your call.)
— When finished with the call, hang up.
Note To make an emergency call, simply dial to automatically place a call
to the preset emergency number. (You do not have to press the OUTGOING key first.)
OUTGOING
9 9 9
Options
Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, instead of pressing the OUTGOING
key:
— Dial the “Outgoing Call” feature code (default is 8).
— Press an unlit CALL key, if you have one.
— Press an unlit LINE key, if you have one.
— Dial a “Select Line Group” feature code (defaults are 9201-9299 and 93000-
93107).
— Dial the “Automatic Route Selection (ARS)” feature code (default is 9200).
To request a callback (queue on to the line) if the line is busy when you try to call
out, when you hear busy signals, press and hang up. When the line is available,
your phone rings.
To cancel the queue request before the callback, press
When dialling the number, you can do one of the following:
— Use the speed-dial directory. (See page 23.)
— Use the station speed-dial feature. (See page 20.)
— Use the system speed-dial feature. (See page 21.)
— Redial the last outside number you dialled. (See page 22.)
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AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Answering Outside Calls
The Basics
To answer an outside call, lift the handset, OR press .
ANSWER
Options
Depending on how your system is programmed, you may be able to use one of the
following methods instead of pressing the ANSWER key:
— Press the flashing CALL key, if you have one.
— Press the flashing LINE key, if you have one.
To pick up (reverse transfer) a call that is ringing or holding at another phone:
— Lift the handset, and dial .
— Dial the extension number where the call is ringing or holding.
Using Account Codes
If your telephone system is programmed to use the Station Message Detail Recording
(SMDR) feature, the system will periodically print out a record of telephone calls
placed from the phones within the system. Account codes can be used to add information to these reports. There are three types of account codes:
• Standard account codes that are entered into the SMDR report automatically
whenever you place a call.
• Forced account codes that you must dial before being allowed to place an outside
call, as described on the preceding page.
• Optional account codes that can be entered at any time during a call.
Your customer service representative or system administrator can tell you which types
of account codes are used on your telephone system.
OUTSIDE CALLS
4
To enter an optional account code, while on an outside call, press , dial
9 0
3
ately accepted, press .
, and then dial the optional account code. If the account code is not immedi-
#
To set an account code for all calls placed from your phone, dial and then
the account code. If the account code is not immediately accepted, press . This code
will be used for all calls made from your phone until it is disabled.
To disable the code, dial again, and then press
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OUTSIDE CALLS
Call Screening
This feature is available only if your telephone system is equipped with an AXXESSORY Talk voice processing unit. The call screening “Transfer Method” options can
be programmed through your voice mailbox (see page 45). Depending on the Transfer
Method programmed for your phone, transferred calls from AXXESSORY Talk may
be unannounced (as usual), or one of the following may occur:
• “Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (caller's name).”
• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer the call from Voice Mail, you
hear, “You have a call from (caller's name).” You have the following options:
—Press
—Press
#
to accept the call.
1
to replay the announcement.
—Press to send the call to Voice Mail.
—Press
2
3
, and then enter the extension number to forward the call to another
extension.
— Press to refuse the call.
*
Call Waiting
If you receive a call while you are already on another call, you will hear a “call waiting” tone through your handset and/or you will see a display.
To respond to a waiting call (you hear a single tone and a key is flashing):
— To end the current call, hang up. The waiting call rings in. Answer as usual.
— To place the current call on hold, press . Then answer the waiting call by
HOLD
pressing the flashing key.
— To have the caller hear do-not-disturb signals, press . (See page 24 for
DND
more information about do-not-disturb mode.)
Displaying Date, Time, Name, and Extension Number
This feature temporarily displays the system date and time, user name, and extension
number during a call or when other displays are shown.
To show the date and time display (while on a call, in do-not-disturb, etc.), press
and dial .
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AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
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