providing business technology
services across the UK since 1986
AXXESS
Standard and Basic
Digital Keysets
and
AXXESSORY Talk Voice Mail
Part No. L208
Issue 5.2, April 2000
A661/921:A
If you have questions or comments about this User
Guide, contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
Table of Contents
CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quick-Start Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Standard Digital Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The Basic Digital Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What You See And Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What The Administrators Can Do For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About AXXESSORY Talk Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Receiving Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Displaying Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . 12
Displaying The Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Performing A “Recall” During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using The Speaker And Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
“Group Listen” Using The Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using The Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Picking Up (Reverse Transferring) A Call From Another Extension: . . . . . . . . . . . . . . . 18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Station Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Storing Speed-Dial Numbers On Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
i
CONTENTS PAGE
Dialling Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Redialling A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Turning Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Change Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Returning To Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Standard And Alternate Key Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Automatic Call Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Turning On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cancelling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording Your Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Fax Destination Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Message Search Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
ii
CONTENTS PAGE
Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA
iii
Welcome
ABOUT THIS GUIDE
This user guide contains instructions for using the Inter-Tel AXXESS Standard and
Basic Digital Keysets and the AXXESSORY Talk Voice Mail system.
The tabs on the edge of each page will help you find the features more quickly.
• Keyset and Telephone System feature pages have tabs at the top of the page like
the one shown at right.
• Voice Mail feature pages have tabs in the middle of the page.
• Default Feature Code pages have the tab at the bottom of the page.
Note The AXXESS telephone system is a very flexible, programmable system.
Depending on the version of software your system uses and your system’s custom programming, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your
system differs and how to use the features. If your telephone system uses a different
voice mail system, you will be provided with a separate voice mail user guide for that
system.
QUICK-START INSTRUCTIONS
For quick access to basic instructions, refer to the Quick Reference Guide attached to
the centre of this user guide. It also includes a tear-out pocket guide that has instructions for the features you are likely to use while away from the office (Remote Feature Access and Voice Mail).
ABOUT THIS GUIDE
ABOUT YOUR PHONE
The buttons on your phone are called “keys,” which is why the phone is called a Standard or Basic “Keyset.” The keys are used for dialling and for access to the features of
the AXXESS telephone system and AXXESSORY Talk Voice Mail system.
The Standard and Basic Keysets are shown on the next two pages.
Basic keysets are available in non-display models only. Standard keysets are available
in both display and non-display models. The Standard display keysets have two-line
displays with 16 characters per line. When the keyset is not in use, the display shows
the extension number, user name, time of day, and date. Other displays include
reminder messages, do-not-disturb messages, numbers dialled, call sources, elapsed
time of calls, current call costs, error messages, etc.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
1
The Standard Digital Keyset
HEARING AID-COMPATIBLE
(HAC) HANDSET
OPTIONAL LCD WITH TWO
16-CHARACTER LINES
FEATURE
ABOUT YOUR PHONE
CALL 1
CALL 2
INTERNAL
SPEAKER
FEATURE
KEYS
SPECIAL
KEY
CALL 3
CALL 4
IC
DDI
HOLD
TRANSFER
SYS SPDL REDIAL
REDIAL
SPKR MSG
MUTE FWD
∞
CNF
ANSWER
12 3
GHI
ABC
JKL
OUTGOING
DEF
MNO
45 6
PRS TUV WXY
78 9
OPER
*
#
0
KEYS
12-KEY
PUSHBUTTON
KEYPAD
RING AND VOICE
VOLUME
CONTROLS
HANDSFREE
MICROPHONE
(underneath edge)
Note The keys are shown as they appear in the default configuration; yours may have
been programmed differently.
2
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
The Basic Digital Keyset
HEARING AID-COMPATIBLE
(HAC) HANDSET
INTERNAL
SPEAKER
FEATURE
KEYS
SPECIAL
KEY
CALL 1
CALL 2
CALL 3
CALL 4
HOLD
TRANSFER
SYS SPDL REDIAL
SPKR MSG
MUTE FWD
∞
IC
DND
CNF
ANSWER
12 3
GHI
45 6
PRS TUV WXY
78 9
*
ABC
JKL
OPER
0
OUTGOING
DEF
MNO
#
FEATURE
ABOUT YOUR PHONE
KEYS
RING AND VOICE
VOLUME
CONTROLS
Note The keys are shown as they appear in the default configuration; yours may have
been programmed differently.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
HANDSFREE
MICROPHONE
(underneath edge)
12-KEY
PUSHBUTTON
KEYPAD
3
Feature Key Functions
The AXXESS telephone system is designed to allow customized feature key layouts.
Your trainer or system administrator can tell you how your specific phone is arranged.
Also, if your phone has been reprogrammed so that its feature keys do not match the
feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra-
tor's Guide for procedures on using feature codes. Default feature codes are listed at
the back of this user guide.
KEY FUNCTION ACTION
ANSWER ANSWER
OUTGOING OUTGOING
ABOUT YOUR PHONE
CALL or
LINE
IC IC
DND DND
CNF CNF
HOLD HOLD
TRANSFER TRANSFER
SYS SPD SYS SPD
REDIAL REDIAL
SPKR SPKR
MSG MSG
MUTE MUTE
FWD FWD
∞
Answer a call
Place a call
Answer a call or select an
outside line
Access an intercom call
Use Do-Not-Disturb
mode
Place a conference call
Put a call on hold
Transfer a call
View or dial system
speed-dial numbers
Redial a telephone
number
Put a call on the speaker
Leave or listen to a
message
Mute the microphone
Forward calls
Adjust volume during a
call
Special key If the Special key is required for fea-
Press
Press and dial the number
Press an unlit key to select an out-
side line or the flashing key to answer
a call
Press
Press unlit
Disturb or press lit key to turn it off
Press
would like to add to the conference
Press
Press
tion number
Press to view the number or
select a line then press the key to dial
Press
Press
Press
Press
Press
tion number
Press the high or low end of the key
to increase or decrease the volume
ture code entry in your telephone
system, you must always press
∞
code. Otherwise, you only need it to
enter a feature code while on a call
to access the call
to turn on Do-Not-
and dial numbers you
and dial the destina-
and hang up
and dial the destina-
before dialling a feature
REFERENCE
PG NUMBERS
pages 9, 11
page 10
pages 10, 11
page 9
page 24
page 15
page 13
page 18
page 21
page 22
page 16
page 14
page 19
page 31
4
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ABOUT YOUR PHONE SYSTEM
What You See And Hear
There are a few things you should know about the Inter-Tel AXXESS telephone system before you use your phone:
• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may be programmed to have two dial tones: (1) When you lift
the handset or press the key, you hear intercom dial tone; (2) When you
select an outgoing line, you hear standard outside dial tone.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must start again.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialled a restricted or invalid number, dialled too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Each phone in your telephone system has an extension number that allows you to
place intercom calls to it. Some phones belong to “hunt groups” that have special
extension numbers which route your call through the phones in the group. Your
trainer or system administrator can provide you with a list of extension numbers
for your telephone system.
• Some keyset models have red/green lamps in the feature keys. If you have one of
these keysets, and your telephone system is programmed to use them, the lamps
will be green if the associated call is ringing, holding, or active on your phone
and will be red if the call is on another phone. (An exception to this would be if
the programmer has determined that calls that ring in directly to your phone will
always have red lamps.)
• In this guide, keys equipped with lamps are represented as unlit, lit, or flashing.
For example, an unlit conference (CNF) key is represented as , a lit CNF
key is , and a flashing CNF key is .
CNF CNF
• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the key is lit). You can hang up or be “on hook” by
placing the handset in the cradle or turning off the speakerphone. When a call is
on the speakerphone, the call is in “handsfree” mode.
SPKR
ABOUT YOUR PHONE SYSTEM
CNF
SPKR
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
5
ABOUT YOUR PHONE SYSTEM
What The Administrators Can Do For You
There are two types of Administrators: AXXESS System Administrator and AXXESSORY Talk Voice Mail Administrator. Often these duties are assigned to the same
person or a small group of people.
• System Administrator: There are certain telephone system functions that can be
performed only by the System Administrator. These include:
— Set the date and time
— Program system speed-dial numbers
— Make database changes, such as programming user names, toll restriction,
do-not-disturb messages, and extension numbers
• Voice Mail Administrator: The AXXESSORY Talk Voice Mail Administrator
has a special type of voice mailbox that allows him or her to perform the following tasks:
— Record a broadcast message that is sent to all mailboxes at once
— Perform mailbox maintenance (such as changing your password)
— Customize Voice Mail prompts
If you are a system administrator or need additional information not available in this
guide, refer to the Inter-Tel AXXESS Administrator's Guide (part number L212).
6
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ABOUT AXXESSORY TALK VOICE MAIL
The AXXESSORY Talk Voice Mail system allows callers to send and receive
recorded messages from any station or touch-tone telephone.
The telephone system users are assigned “voice mailboxes” that usually have numbers
that match the users’ extension numbers. However, sometimes an “unassociated”
mailbox can be programmed to signal a non-matching extension number when it
receives a message.
When they first reach the Voice Mail system, callers hear the Voice Mail company
greeting and recorded instructions that tell them how to access the voice mailboxes.
Once in a mailbox, they hear the mailbox owner’s personal greeting.
To make it easier to send messages to a large group of people, the Voice Mail System
Administrator can program “group lists” of mailboxes. These lists can be used by any
Voice Mail user by entering the group list’s number instead of a mailbox number.
Initializing Your Mailbox
The first time you use your voice mailbox, you must initialize it. The Voice Mail system will instruct you to:
• Change the default password number to a personal password
• Record a name to identify yourself in the company directory
• Listen to the Voice Mail introduction
To initialize your mailbox:
— Dial the Voice Mail extension number. (You hear the main menu.)
— Press to identify yourself as a subscriber.
— Enter your mailbox number and default password. (Your default password is your
— If you want to have a password, enter a new password using digits 0-9 (up to 12
—Press
— After the tone, record your first and last name. When finished, press .
—Press
— The system then plays a prompt that introduces you to the basic Voice Mail fea-
For complete instructions on using AXXESSORY Talk Voice Mail, see page 38.
*
mailbox number.)
digits). Then press . Voice Mail plays back your password.
If you do not want to use a password, just press .
# 3
to accept the entry. (Or, press if you wish to re-enter your pass-
#
#
word.) The system prompts you to record your directory name.
#
again to accept the name. (Or, press to replay the name you just
recorded, press
2 3
to add to your name, or press to erase and re-record it.)
tures. (You can skip this introduction by pressing , if desired.)
ABOUT AXXESSORY TALK VOICE MAIL
#
1
#
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
7
Telephone System Features
INTERCOM CALLS
Placing Intercom Calls
The Basics
To place an intercom call:
— With or without the handset lifted, dial an extension number.
— If your call goes through handsfree to a keyset's speaker, speak after you hear a
double tone.
INTERCOM CALLS
If you hear continuous ringing, wait for the call to be answered.
Options
To place a non-handsfree call that will ring at the other keyset until answered, press
#
before dialling the extension number.
To program your phone to always
com Always” feature or to cancel this feature, with the handset in the cradle, dial
7 7
3
To leave a message if there is no answer or the phone is busy, press . Then
hang up, OR wait for their message centre to answer. (See page 16 for more Message
options.)
If the phone is busy when you place an intercom call, you can do any of the following:
— To stay on the line and wait for the phone to become available, do not hang up.
— To request a callback (queue on to the phone), press and hang up. When the
— To use the “Off-Hook Voice Announce” feature (if the called keyset is pro-
.
After a system timer expires, you hear music until the phone is available. (You
cannot do this if the called phone is in do-not-disturb mode.)
phone is available, your phone rings. (To cancel the queue request before the callback, press
grammed for it), do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music, or if the phone is in do-notdisturb mode, your off-hook voice announce call will not go through.) This
allows you to talk to the keyset user on his or her handsfree speakerphone, even
though the user already has a call in progress on the handset.
6
.)
send non-handsfree calls using the “Ring Inter-
MSG
6
8
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Receiving Intercom Calls
The Basics
To receive an intercom call that comes in through your speakerphone, respond
handsfree, OR lift the handset for privacy.
To receive a ringing (non-handsfree) intercom call, lift the handset for privacy, OR
SPKR ANSWER
press or to respond handsfree.
Options
To disable your phone’s handsfree answering feature and make all incoming calls
ring until you answer them, with the handset in the cradle, dial . (Repeat this
step if you want to turn handsfree answering on again.)
To receive an “Off-Hook Voice Announce” call (a call through your speaker) while
you are on a call using the handset, if your phone is programmed for it, when you
hear a single tone and see an incoming call display while you are on a call, you can do
the following:
— To accept the call on the speakerphone without ending your current call, when
you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on
the speakerphone.)
— To block the call from coming through the speaker, do the following:
• To camp the incoming intercom call on your phone, press . The IC
key flashes.
• Then press
(See page 24 for more information about do-not-disturb mode.)
DND
if you wish to place your phone in do-not-disturb mode.
INTERCOM CALLS
3 1 9
SPKR
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
9
OUTSIDE CALLS
Placing Outside Calls
OUTSIDE CALLS
The Basics
To place an outside call:
— With or without the handset lifted, press .
— Dial the desired number. (If you see a request for an account code and hear a sin-
gle progress tone, you must dial an account code before you can place your call.)
— When finished with the call, hang up.
Note To make an emergency call, simply dial to automatically place a call
to the preset emergency number. (You do not have to press the OUTGOING key first.)
OUTGOING
9 9 9
Options
Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, instead of pressing the OUTGOING
key:
— Dial the “Outgoing Call” feature code (default is 8).
— Press an unlit CALL key, if you have one.
— Press an unlit LINE key, if you have one.
— Dial a “Select Line Group” feature code (defaults are 9201-9299 and 93000-
93107).
— Dial the “Automatic Route Selection (ARS)” feature code (default is 9200).
To request a callback (queue on to the line) if the line is busy when you try to call
out, when you hear busy signals, press and hang up. When the line is available,
your phone rings.
To cancel the queue request before the callback, press
When dialling the number, you can do one of the following:
— Use the speed-dial directory. (See page 23.)
— Use the station speed-dial feature. (See page 20.)
— Use the system speed-dial feature. (See page 21.)
— Redial the last outside number you dialled. (See page 22.)
6
6
.
10
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Answering Outside Calls
The Basics
To answer an outside call, lift the handset, OR press .
ANSWER
Options
Depending on how your system is programmed, you may be able to use one of the
following methods instead of pressing the ANSWER key:
— Press the flashing CALL key, if you have one.
— Press the flashing LINE key, if you have one.
To pick up (reverse transfer) a call that is ringing or holding at another phone:
— Lift the handset, and dial .
— Dial the extension number where the call is ringing or holding.
Using Account Codes
If your telephone system is programmed to use the Station Message Detail Recording
(SMDR) feature, the system will periodically print out a record of telephone calls
placed from the phones within the system. Account codes can be used to add information to these reports. There are three types of account codes:
• Standard account codes that are entered into the SMDR report automatically
whenever you place a call.
• Forced account codes that you must dial before being allowed to place an outside
call, as described on the preceding page.
• Optional account codes that can be entered at any time during a call.
Your customer service representative or system administrator can tell you which types
of account codes are used on your telephone system.
OUTSIDE CALLS
4
To enter an optional account code, while on an outside call, press , dial
9 0
3
ately accepted, press .
, and then dial the optional account code. If the account code is not immedi-
#
To set an account code for all calls placed from your phone, dial and then
the account code. If the account code is not immediately accepted, press . This code
will be used for all calls made from your phone until it is disabled.
To disable the code, dial again, and then press
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
391
∞
9
3
1
#
#
.
11
OUTSIDE CALLS
Call Screening
This feature is available only if your telephone system is equipped with an AXXESSORY Talk voice processing unit. The call screening “Transfer Method” options can
be programmed through your voice mailbox (see page 45). Depending on the Transfer
Method programmed for your phone, transferred calls from AXXESSORY Talk may
be unannounced (as usual), or one of the following may occur:
• “Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (caller's name).”
• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer the call from Voice Mail, you
hear, “You have a call from (caller's name).” You have the following options:
—Press
—Press
#
to accept the call.
1
to replay the announcement.
—Press to send the call to Voice Mail.
—Press
2
3
, and then enter the extension number to forward the call to another
extension.
— Press to refuse the call.
*
Call Waiting
If you receive a call while you are already on another call, you will hear a “call waiting” tone through your handset and/or you will see a display.
To respond to a waiting call (you hear a single tone and a key is flashing):
— To end the current call, hang up. The waiting call rings in. Answer as usual.
— To place the current call on hold, press . Then answer the waiting call by
HOLD
pressing the flashing key.
— To have the caller hear do-not-disturb signals, press . (See page 24 for
DND
more information about do-not-disturb mode.)
Displaying Date, Time, Name, and Extension Number
This feature temporarily displays the system date and time, user name, and extension
number during a call or when other displays are shown.
To show the date and time display (while on a call, in do-not-disturb, etc.), press
and dial .
∞
3 0 0
12
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Displaying The Outside Party’s Name
When you enter the following feature code, while connected to an outside call with
CLIP, the display will switch between the caller's name and number. If there is no outside party name available, the display shows “CANNOT ACCESS FEATURE.”
To show the outside party’s name, press and dial .
∞
Performing A “Recall” During A Call
A timed recall (a quick hang up and release) may be required for certain network provider services. This feature code sends a recall over the outside line.
PLACING CALLS ON HOLD
7 9
3
To generate a recall while using a line, while on a call, press and dial
3 3 0
.
PLACING CALLS ON HOLD
There are two ways to place a call on hold. The first procedure places a call on individual hold; the second places it on system hold.
• Individual Hold places the call on hold at one phone. It can then be directly
picked up at that phone or it can be picked up at another phone using the reverse
transfer (call pick-up) feature.
• An outside call on System Hold can be picked up directly at any keyset that
shows a flashing key for the call, including the keyset that placed it on hold.
(Intercom calls cannot be placed on system hold.)
To place a call on Individual Hold:
—Press .
—Hang up, OR place another call.
— To return to the call, lift the handset and press the flashing key.
To place an outside call on System Hold:
— Press and dial .
—Hang up, OR place another call.
— To return to a call on system hold at any keyset with a flashing key, lift the hand-
set and press the flashing key.
To pick up (reverse transfer) a call that is holding at another phone:
— Lift the handset, and dial .
— Dial the extension number where the call is holding.
HOLD
∞
3 3 5
∞
4
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
13
USING THE SPEAKER AND MICROPHONE
Muting The Microphone
To mute the microphone so that you can hear the other party but they cannot hear
you (this does not put them on hold), press .
MUTE
∞
USING THE SPEAKER AND MICROPHONE
To return to the call, press .
“Group Listen” Using The Speaker
The “Group Listen” feature allows you to transmit a conversation over the speaker
while using a handset or headset. This allows other people in the room to listen to the
conversation. However, the microphone remains disabled so that only you can speak
through the handset or headset.
This feature cannot be used on a handsfree call. You must be on a call using the handset or a headset before entering the feature code.
To turn the group listen feature on or off during a call, while on a call using the
handset or a headset, press and dial .
Note If you are using the handset, the SPKR key lamp will remain unlit, even though
the speaker is on. This allows you to place the call into handsfree mode at any time
during the call by pressing the SPKR key. If you are using a headset, the SPKR key
lamp is lit. Pressing the SPKR key will disconnect the call.
MUTE
3 1 2
14
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
PLACING CONFERENCE CALLS
You can establish multi-party conference calls without operator assistance. You can
place any combination of up to three intercom or outside parties in the conference.
The Basics
To establish a conference call:
— While on the first call, press to put the call on hold.
CNF
— Place another intercom or outside call. Place it on hold by pressing the flashing
CNF
. (If necessary, repeat this step to place one more call on hold.)
— Press the flashing to join all of the calls together in the conference.
CNF
Options
During the conference call, you can do the following:
— To place the conference on hold, press . This places the conference on
hold (the parties are still connected). To return to the conference, press .
— To drop out of the conference, press . Then hang up. This removes your
phone from the conference, but leaves the other parties connected.
— To add additional parties to the conference, do the following:
• Press . This leaves the conference parties connected.
CNF
• Place a call to the party to be added to the conference.
• Press twice to put yourself and the new party into the conference.
CNF
— To end the conference and place all parties on individual hold, press and
then press to place all of the parties on individual hold. You can then
HOLD
speak to one party at a time by pressing or a flashing key.
— To mute your microphone, press . This turns your microphone on or off
MUTE
during the conference. You can hear the conference parties, but they cannot hear
you.
— To transfer the conference to another extension or to Voice Mail, press
and dial the desired extension number. Then hang up when you are ready to complete the transfer.
HOLD
CNF
CNF
CNF
HOLD
TRANSFER
PLACING CONFERENCE CALLS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
15
USING THE MESSAGE KEY
If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use
the Messaging feature to let the other person know you called.
To signal that a message is waiting, a keyset's MSG key flashes and the display shows
the number of waiting messages. (If you leave a message for a single-line set, the user
will hear six short tones after lifting the handset or pressing the hookswitch.)
There are two ways to leave messages:
• Have the called party return your call. When the party you called responds to
the message indication, a call is automatically placed to your phone.
• Leave a message with the called party's message centre (which can be a person or Voice Mail). When the party you called responds to the message, a call is
USING THE MESSAGE KEY
Leaving Messages
automatically placed to his or her message centre instead of your phone.
The Basics
To leave a message:
— While on an intercom call, press .
—Hang up, OR wait for the message centre to answer.
Options
To leave a message without placing an intercom call:
6 7
—Press .
— Dial the desired extension number.
To cancel a message that you left at another phone:
—Press .
— Dial the extension number of the phone where you left the message.
3
3 6 6
MSG
16
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Receiving Messages
The Basics
To receive a message (you see a flashing MSG key), lift the handset and press the
flashing . A call is automatically placed to the phone or message centre that left
the displayed message.
Options
To select the message you want to answer first (display keysets only):
— If your MSG key is flashing, one or more messages are waiting. With the handset
— When the desired message is displayed, press
To cancel a waiting message:
MSG
in the cradle, press
and then press
#
to respond.
Display Keyset: Press repeatedly to view your waiting messages. When
the message you wish to cancel is displayed, remain on hook and press . The
message is cancelled.
Non-Display Keyset: While on hook, press . The message is cancelled.
MSG
repeatedly to view your waiting messages.
#
, OR lift the handset for privacy
MSG
3 6 8
USING THE MESSAGE KEY
*
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
17
TRANSFERRING CALLS
Transferring To Another Extension
TRANSFERRING CALLS
— To transfer so that the call rings at the other phone, press .
To transfer so that the call is on hold at the other phone, press and dial
4 6
3
— Dial the desired extension number.
— Wait for an answer, announce the call, and then hang up to complete the transfer.
If the number is busy, there is no answer, or the transfer is refused, return to the
caller being transferred by pressing the flashing key.
.
Note If the special “Transfer-To-Connect” option has been programmed for your
phone, a transferred call connects immediately once the transferring party hangs up. (If
the option is disabled, you must press a CALL key to answer the transferred call.)
Transferring To Voice Mail
—Press .
— Dial the Voice Mail extension number.
— To send the call to a specific Voice Mail mailbox, dial the desired mailbox num-
TRANSFER
ber and then hang up to complete the transfer.
To send the call to the Voice Mail main menu (so that the caller can select the
mailbox number), hang up to complete the transfer.
Transferring To An Outside Number
TRANSFER
∞
—Press .
— Select an outgoing line, and dial the desired telephone number.
— Wait for an answer, announce the call, and then hang up to complete the transfer.
TRANSFER
If the number is busy, there is no answer, or the transfer is refused, return to the
caller being transferred by pressing the flashing key.
Picking Up (Reverse Transferring) A Call From Another Extension:
— Lift the handset, and dial .
— Dial the extension or hunt group number where the call is ringing or holding.
(See page 35 for more information about hunt groups.)
18
4
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
FORWARDING CALLS
Manual Call Forwarding
With manual call forwarding, you can choose to send incoming calls to another extension number. You can also forward calls to outside numbers, if your phone is programmed to allow it.
To forward calls:
— Press or enter one of the following feature codes:
— Then do one of the following:
To cancel any call forward request, press then .
FWD
3 5 5
• (Call Forward All Calls): All incoming calls are forwarded with-
out ringing at your phone.
3 5 6
• (Call Forward If No Answer): All incoming calls are forwarded if
they are not answered before a timer expires. (This timer is adjusted by the
installer; it cannot be changed at your phone.)
5 7
3
• (Call Forward If Busy): When your phone is busy, all incoming
calls are forwarded without ringing at your phone.
5 8
3
• (Call Forward If No Answer or Busy): All incoming calls are
forwarded if your phone is busy or if you do not answer, as described above.
• To forward to an outside telephone number, select an outgoing line and dial a
telephone number.
• To forward to an extension number, dial the extension number.
• To forward to your message centre, press .
FORWARDING CALLS
MSG
FWD SPKR
Automatic System Forwarding
Your phone may be programmed with the automatic call forwarding feature called
“System Forwarding.” If so, you can use the following procedure to turn the System
Forwarding feature on and off.
To enable or disable System Forwarding, dial .
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
3 5 4
19
STATION SPEED DIALLING
Storing Speed-Dial Numbers On Your Phone
You can store up to 10 personal speed-dial numbers and associated names in station
speed-dial “locations” 0-9. These locations are then dialled using a feature key or
code plus one of the numbers 0-9 on your keypad. Or, if you have programmable feature keys, you can create Station Speed-Dial keys (as described on page 30) for onetouch speed dialling.
To program your station speed-dial locations:
— With the handset in the cradle, dial .
— Dial the location code 0-9 to be programmed, OR press a Station Speed-Dial key
that you want to program (if you have one).
STATION SPEED DIALLING
— Enter the desired name for the speed-dial number to be programmed, as described
below:
• Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (Refer to the chart on page 23.) The number of times
a key is pressed determines which character is entered. For example, 533266
would enter “JEAN.” When adjoining characters are located under the same
key, press once to advance to the next character. For example,
66FWD6667776 would enter “NORM.” (Note that letters correspond to the
letters printed on keypad keys 1-9.) Press twice to leave a space.
MUTE
Press if you need to backspace.
• Change to numeric mode: Press , and then press the keypad keys to
dial the desired numbers. Press for a hyphen (-), press for a colon (:),
press to leave a space, or press to backspace.
— Make sure your keyset is in alphanumeric mode, then press to save the name.
— Dial the extension number or telephone number to be stored. If your number
includes an asterisk, hash, a recall (a quick hangup and release), or a pause,
press
∞
four times for a pause. (Each pause or recall counts as one digit.) You can enter
more than one special character in a row by pressing between the charac-
ters. If necessary, press to backspace and make corrections, OR press
FWD
to move to the next space.
8
3
3
FWD
FWD
MSG
#
FWD MUTE
*
#
once for an asterisk, twice for a hash, three times for a recall, or
FWD
MUTE
20
Hint If you want to dial outside telephone numbers without first selecting an out-
going line, enter a line access code (such as the Outgoing Call code “8”) before
entering the outside telephone number.
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
— Press to save the number.
#
To view the current programming of Station Speed-Dial keys:
— With the handset in the cradle, dial .
3
— Press the Station Speed-Dial key to be viewed.
— Press to exit.
#
To erase a station speed-dial name and/or number:
— With the handset in the cradle, dial .
3 8 3
— Dial the location code 0-9 to be erased, OR press the Station Speed-Dial key to be
erased.
— To remove the name, press repeatedly until the name is erased.
— Press to continue.
#
— To remove the number, press repeatedly until the number is erased.
— Press to exit.
#
MUTE
MUTE
Dialling Station Speed-Dial Numbers
If necessary, select an outgoing line.
8
— To use a location number, dial and then the desired station speed-dial
3
location number (0-9).
— To use a Station Speed-Dial key, press the desired Station Speed-Dial key.
SYSTEM SPEED DIALLING
Your system administrator can store up to 1000 speed-dial numbers in system speeddial “locations” 000-999. These speed-dial numbers can then be dialled using a feature code or the SYS SPD feature key, plus one of the location numbers 000-999.
To view and/or dial system speed-dial numbers:
—Press , OR dial
— Dial the location code (000-999) for the desired number. The number is dis-
—Press
SYS SPD 3 8 1
played.
#
to dial the displayed number.
.
9 6
SYSTEM SPEED DIALLING
2
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
21
REDIALLING A NUMBER
If you reach a busy number, are disconnected, or if there is no answer, the number in
your redial memory can be redialled easily. An outside line is automatically selected,
and the telephone number is redialled.
Your phone can be programmed to store, in redial memory, the last outside telephone
number that you dialled or an outside telephone number that you saved. (Your trainer
or system administrator can tell you whether your phone is programmed for the “Last
Number Dialled” or “Last Number Saved” operation.) Choose the appropriate procedure for your phone:
To use the Last Number Dialled feature (if enabled), with or without the handset
lifted, press . A line is selected automatically, and the number is dialled.
REDIALLING A NUMBER
To use the Last Number Saved feature (if enabled):
— To save a number, while the phone is idle or while listening to intercom dial tone,
REDIAL
press .
— To redial the saved number, while on a call or after selecting a line, press .
A line is selected automatically, and the number is dialled.
REDIAL
REDIAL
22
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
USING THE DIRECTORIES
The optional directories allow display keyset users to “look up” extension numbers,
system speed-dial numbers, feature codes, and their associated names.
If searching for a name, you do not need to enter the full name. The system will find
the closest match and show the number and its associated name on your display. If
desired, you can then dial the displayed number.
To perform a directory search:
— With the handset in the cradle, press .
— Press for the intercom directory, for the outside directory, or for the
— Enter letters or numbers (up to 10 characters) as described below:
— Press to begin the search. If desired, you can use the high or low end of the
—Press again to dial a number or feature code while it is displayed.
KEY12345
1-&()1AIUEOa
2 A B C ' 2 KA KI KU KE KO i
3 D E F ! 3 SA SHI SU SE SO u
4 G H I * 4 TA CHI TSU TE TO e
5 J K L # 5 NA NI NU NE NO o
6 M N Ñ O 6 HA HI FU HE HO tsu
7 P Q R S 7 MA MI MU ME MO ya
8 T U V ? 8 YA YU YO . , yu
9 W X Y Z 9 RA RI RU RE RO yo
0@: . , 0WAWONpabalong
1 2 3
feature directory.
• Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (See the chart below.) The number of times a key is
pressed determines which character is entered. For example, 77776444844
would enter “SMITH.” When adjoining characters are located under the
same key, press once to advance to the next character. For example,
FWD
5666 FWD 66337777 would enter “JONES.” (Note that letters correspond to
the letters printed on keypad keys 1-9.) Press once to advance and
twice to leave a space. Press to backspace.
• Change to numeric mode (MSG key unlit): Press the keypad keys to enter an
extension number. Press to backspace.
#
VOLUME key ( ) to move alphabetically through the directory.
#
ENGLISH/SPANISH CHARACTERS KATAKANA CHARACTERS
USING THE DIRECTORIES
3 0 7
FWD
MUTE
MUTE
NUMBER OF TIMES KEY IS PRESSED
6 7 8 9 10 11
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
23
USING DO-NOT-DISTURB MODE
Placing your phone in do-not-disturb halts all pages and calls to your phone (except
for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone
hear a repeating signal of four fast tones. If they have a display, they also see the donot-disturb message you have selected. There can be up to 20 different Do-Not-Disturb messages in your telephone system. They can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a
list of Do-Not-Disturb Messages for your system. You can list them here for your
convenience:
DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE
01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
USING DO-NOT-DISTURB MODE
04 IN MEETING 14 WITH A CLIENT
05 ON HOLIDAY ’TIL 15 WITH A GUEST
06 ON HOLIDAY 16 UNAVAILABLE
07 CALL ME AT 17 IN CONFERENCE
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
To enable do-not-disturb:
—Press .
DND
— Dial the desired two-digit number for the message you wish to use, OR press the
high or low end of the VOLUME key ( ) to scroll through the messages.
— If desired, customize the second display line by dialling the desired numbers or
letters as described below:
• Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the
desired numbers. Press for a hyphen (-), press for a colon (:), press
FWD MUTE
to leave a space, or press to backspace.
• Change to alphanumeric mode: Press and then press the keypad keys
to enter the desired characters. (Refer to the chart on page 23.) The number
of times a key is pressed determines which character is entered. For example,
33377744432999 enters “FRIDAY.” When adjoining characters are located
under the same key, press once to advance to the next character. For
example, 6 FWD 666 FWD 6632999 enters “MONDAY.” (Note that letters
correspond to the letters printed on the keys.) Press twice to leave a
space. Press if you need to backspace.
—Press , OR lift and replace the handset.
SPKR
MUTE
To cancel do-not-disturb mode, press .
#
MSG
FWD
DND
*
FWD
24
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
USING RECORD-A-CALL
If your telephone system is equipped with an AXXESSORY Talk voice processing
unit, your phone may be programmed to use the Record-A-Call feature. If so, you can
dial a feature code whenever you want to record an ongoing call in a mailbox message. You can retrieve the message later, just as you would any other mailbox message.
To use the Record-A-Call feature:
— While on a call, press and dial .
— If required, dial the desired mailbox number. (Your phone may be programmed to
select the mailbox, or you may be required to dial it.)
— You hear a confirmation tone when the Record-A-Call feature is activated.
To turn off Record-A-Call, press and dial , OR hang up.
∞
∞
USING RECORD-A-CALL
8 5
3
8 5
3
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
25
PAGING
PAGING
The Paging feature allows announcements to be made through keyset speakers. If
your system is equipped with optional external paging equipment, announcements can
also be made through the external speaker(s).
There can be up to 10 paging zones. Each paging zone can contain different combinations of keysets and the external paging equipment. Your trainer or system administrator can tell you how your paging zones are programmed. You can list them here for
your convenience:
Making Pages
To make pages:
— Lift the handset.
— Dial .
— Dial the desired zone number (0-9).
— After the tone, make your announcement.
—Hang up.
7
0 _______________________ 5 _______________________
1 _______________________ 6 _______________________
2 _______________________ 7 _______________________
3 _______________________ 8 _______________________
4 _______________________ 9 _______________________
Turning Paging On Or Off
You can prevent your phone from receiving pages or allow it to receive pages again
using the Page Remove/Replace feature code described below. If your phone is
assigned to more than one page zone, all zones are removed or replaced at once; you
cannot turn off individual zones.
To turn paging on or off, dial .
26
3 2 5
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
REMINDER MESSAGES
Reminder messages are set, like an alarm clock, to signal you at a specified time. You
can select the message and time up to 24 hours in advance.
At the programmed time, the reminder message signals you with eight short tones and
your display shows the message. If your phone is busy, you still hear the tones and the
message displays for 10 seconds during the call. Then the display returns after you
hang up. (Reminder displays interrupt, but do not affect, programming.)
There can be up to 20 different Reminder messages in your telephone system. They
can be changed by the system administrator, installer, or programmer. Your trainer or
system administrator will give you a list of Reminder messages for your system. You
can list them here for your convenience:
DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE
01 MEETING 11 CALL ENGINEERING
02 STAFF MEETING 12 CALL MARKETING
03 SALES MEETING 13 CALL ACCOUNTING
04 CANCEL MEETING 14 CANCEL DND
05 APPOINTMENT 15 CANCEL CALL FWD
06 PLACE CALL 16 TAKE MEDICATION
07 CALL CLIENT 17 MAKE RESERVATION
08 CALL CUSTOMER 18 REVIEW SCHEDULE
09 CALL HOME 19 LUNCH
10 CALL CORPORATE 20 REMINDER
To request a reminder message:
— With the handset in the cradle, dial .
— Dial the desired two-digit number for the message that you want, OR press the
high or low end of the VOLUME key ( ) scroll through the messages.
— While the desired message is displayed, press .
— Enter the time you wish to receive the message in hours and minutes. For exam-
ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press .)
— If your system is set for 12-hour display format, press for AM or for PM.
(If it is set for 24-hour format, skip this step.)
To cancel all reminder message requests before they signal you, with the handset in
0 6
the cradle, dial .
To clear a received reminder message (you hear eight short tones and see a reminder
message display), with the handset in the cradle, press .
3
REMINDER MESSAGES
3 0 5
#
#
1 2
*
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
27
REMOTE FEATURE ACCESS
Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or
forward calls, either from another phone or through a special dial-up line. For your
convenience, a pocket-sized guide is stapled in the middle of this guide.
Remote Access Password
This password is used for Remote Feature Access, as described below.
To change the password from your phone:
9
3
— Dial .
— Enter your current password, followed by . (At default, the password is your
extension number.)
REMOTE FEATURE ACCESS
— Enter the new password, followed by
— Enter the new password again for verification, followed by . You hear a con-
firmation tone.
To change the station password using remote programming, see below.
Remote Feature Access
To use Remote Feature Access:
— EITHER, Call your AXXESS number (provided by your system administrator). If
required, enter your password.
OR, Use any phone on the system.
—Enter .
— Enter your extension number.
— Enter your password, followed by . You can now use any of the following fea-
tures.
2
3 5 9
To change the station password using Remote Programming:
—Enter .
#
#
. You hear a confirmation tone.
#
#
9
3
2
28
— Enter the new password, followed by .
— Enter the new password again for verification, followed by .
#
#
To turn on Do-Not-Disturb:
7 0
—Enter .
3
— Enter message number (01-20) and, if desired, enter the optional second-
line message text.
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
To turn off Do-Not-Disturb, enter .
To turn on Call Forward:
— Enter one of the following Call Forward feature codes.
All Calls............................ 355
If No Answer .................... 356
If Busy .............................. 357
If No Answer or Busy....... 358
— Enter an extension number, OR enter an outside line access code fol-
lowed by a telephone number.
—Hang up.
To turn off Call Forward:
— Enter , and then press
—Hang up.
5 5 #
3
7
3
1
REMOTE FEATURE ACCESS
.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
29
PROGRAMMING YOUR FEATURE KEYS
Depending on how your system is programmed, some of your feature keys may be
designated as “user-programmable.” If so, you can program them with any of the feature codes listed on the back of this user guide or with extension numbers.
To program a user-programmable feature key:
— With the handset in the cradle, dial .
— Press the feature key you want to program.
— Dial the feature code or extension number you want to store under that key.
(Refer to the back of this guide for default feature codes.)
To return all feature keys to their original default values, with the handset in the cra-
9 5
3
SPKR
PROGRAMMING YOUR FEATURE KEYS
dle, dial .
To display the current feature key values:
— With the handset in the cradle, dial .
— Press the feature key(s) you want displayed.
— Press to hang up.
3 9 7
9 6
3
30
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SETTING USER PREFERENCES
Change Volume Levels
The AXXESS system has eight volume settings: handset intercom, handset outside
call, speakerphone intercom, speakerphone outside call, background music, ringing,
handset intercom dial tone, and speakerphone intercom dial tone.
To change a volume level, press the high or low end of the VOLUME key ( )
to increase or decrease the volume.
To save your change, press both ends of the VOLUME key at the same time.
Select Ring Tone
To select the type of ring tone for your phone:
— With the handset in the cradle, dial .
— Do one of the following to select your ring tone:
• Press for no ringing.
• Press the high or low end of the VOLUME key ( ) to scroll to the
• Dial 1-9 to select a specific tone.
— When you hear the tone you want, press .
0
desired tone.
Background Music
If your telephone system is equipped with a music source, you can listen to music
through your speaker.
To enable or disable background music, dial .
SETTING USER PREFERENCES
3 9 8
#
3 1 3
Returning To Default Operation
This feature returns volumes to default levels; cancels do-not-disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages,
hunt group calls, and system forwarding all at once.
To return your phone to default, dial .
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
3 9 4
31
SETTING USER PREFERENCES
Standard And Alternate Key Maps
Each keyset is programmed with a standard key map that determines where each feature key appears on the keyset. Each keyset can also have an alternate key map. If you
have an alternate key map, you can switch between the key maps by dialling this feature code.
To switch between key maps when your phone is idle, with the handset in the cradle,
9 9
3
dial .
To switch between key maps during a call, while on a call, press and dial
3 9 9
.
Automatic Call Answer
The “Automatic Call Answer” feature determines the method you will use to answer
outside calls and intercom calls. You can choose to answer simply by lifting the handset (or pressing the SPKR key). Or, you can choose to answer by first lifting the handset (or pressing the SPKR key) and then pressing the flashing key.
To specify how ringing outside calls are answered, with the handset in the cradle, dial
3 6 0
to turn on or off automatic line answer. (If you turn it on, you will answer
outside calls automatically by lifting the handset.)
To specify how ringing (non-handsfree) intercom calls are answered, with the handset in the cradle, dial to turn on or off automatic intercom answer. (If you
3 6 1
turn it on, you will answer ringing intercom calls automatically by lifting the handset.)
Multilingual Capability
Your telephone system may provide a choice between a Primary and Secondary Languages. An option in the database determines the language (i.e., American English,
British English, Japanese, or Spanish) that will be used by each phone. If the system’s
Primary Language is British English, and your phone is programmed for the Primary
Language, all displays appear in British English. All AXXESSORY Talk Voice Mail
prompts are also then delivered in British English (unless changed, as outlined
below). If the Secondary Language is Japanese, and your phone is programmed for
the Secondary Language, all displays appear in Japanese (Katakana) characters and
all Voice Mail prompts are played in Japanese. By default, all phones are set for the
Primary Language. See your System Administrator to determine what languages are
programmed for your phone system.
User-programmed messages can include English/Spanish or Japanese characters, or a
combination. In displayed lists, such as directories, the English/Spanish characters are
alphabetized before the Japanese characters. Therefore, Japanese names will appear
after the English/Spanish names.
To change the assigned language for your phone, dial to change between
the Primary and Secondary Language, as desired. Your display shows the current language.
∞
0
3
1
32
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on individual hold at one “primary” phone to appear on a “secondary extension key” at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisor's phone, or one keyset can have several secondary extension
keys, each associated with a different primary phone.
There are two ways the installers can make a secondary extension key. They can create a non-programmable secondary extension key that cannot be changed at your keyset. Or, they can make a programmable secondary extension key so that you can
determine the associated phone for the key, as outlined below. In addition, the
installer can program your phone to ring when a given number of calls are waiting at
the primary phone.
To display the current secondary extension key assignment(s):
— With the handset in the cradle, dial .
— Press the secondary extension key(s) you want displayed.
To assign a primary phone to a secondary extension key (if enabled):
— With the handset in the cradle, dial .
— Press the secondary extension key, and dial the desired extension number.
If you have a secondary extension key, it functions as follows:
• When a call is ringing or holding on any CALL key at the primary phone, pressing your flashing secondary extension key for that phone will answer the call.
• If your secondary extension key is unlit, pressing the key places an intercom call
to the primary phone.
3 9 6
3 9 7
SECONDARY EXTENSION APPEARANCES
Note If the key is flashing, you can still place an intercom call to the primary phone
without answering the incoming call by pressing before pressing the flashing secondary extension key. (Or, of course, you can just dial the primary phone's extension
number.)
After answering a call on the secondary extension key, you can transfer it back to the
primary phone using one of the following methods:
— To transfer to hold, press the secondary extension key, announce the call (if
desired), and then hang up.
— To transfer to ring, press and then the secondary extension key. You can
announce the call, if desired, before hanging up to complete the transfer.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
TRANSFER
#
33
AGENT HELP
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keyset's microphone is muted, and the
supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help
Extension is a single-line set, the supervisor can be heard as soon as the conference is
established. In either case, the supervisor can hear all other parties on the call.
To use the Agent Help feature while on a call:
7 5
— Press , and dial . If you hear repeating tones, the Agent Help fea-
∞
3
ture is not available at your phone, you already have four parties in your call,
there are not enough system circuits currently available, or the Agent Help Extension is in do-not-disturb.
— Dial the Agent Help Extension number, if required. (Your phone may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
— If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone, and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display keyset, when you receive an Agent
Help, your display shows <name> REQUESTS HELP. You can do one of the following:
— To accept the call, answer as usual. Your microphone is muted, and you cannot be
heard by either party unless you press
— To reject the call, dial .
3 7 6
MUTE
.
34
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
INSTRUCTIONS FOR HUNT GROUPS
Your system may be programmed with “hunt groups.” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its individual extension number.) The phone or phones that receive the call when a hunt group
extension number is dialled is determined by a list programmed in your telephone
system's software.
Turning On Or Off Hunt Group Calls
If you are a member of a hunt group, you can use the following Hunt Group Remove/
Replace feature code to determine when you will receive hunt group calls.
To turn on or off hunt group calls, dial
ACD Hunt Groups
Some hunt groups use a special feature called “Automatic Call Distribution” (ACD)
that distributes the hunt group calls equally among the available members. ACD hunt
group members are referred to as “agents.” Agents log in to the ACD hunt group to
receive calls and log out to halt ACD hunt group calls.
ACD Agent IDs
There is an ACD hunt group option that allows the use of Agent ID numbers in place
of extension numbers in the hunt group list.
An ACD hunt group can be programmed to circulate calls to agents in two ways:
• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent
is assigned an Agent ID number to enter during the login procedure (described on
the next page). The hunt group calls are routed to logged-in agents according to
their Agent ID number instead of their extension number. Because the Agent ID
is not associated with any extension, the agent can use any phone in the system to
log in and does not have to use the same phone every time.
• Members: If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of phones and will send calls to the phones where agents are
logged in.
3 2 4
INSTRUCTIONS FOR HUNT GROUPS
.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
35
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code, with or without the handset lifted, dial . If you were already
logged in, the display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a
confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
— With or without the handset lifted, dial . The display shows AGENT
3 2
LOGIN ACD NUMBER.
— Enter the desired ACD hunt group number. (Or, you can press to log in to all
of your ACD hunt groups at once.)
INSTRUCTIONS FOR HUNT GROUPS
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP, and you hear repeating tones.
— The display shows AGENT LOGIN AGENT ID. Then do one of the following:
• To log into ACD hunt group(s) using Agent IDs, enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into
the ACD hunt group(s) that you requested above
entered in this step. If another Agent ID is already logged in at this phone,
you hear repeating tones, and the display shows DIFFERENT AGENT ID
ALREADY USED. You must have the other agent log out before you can
use that phone.
• To log into ACD hunt group(s) that do not use Agent IDs, press . The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into the
ACD hunt group(s) that you requested above
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start again.
— If off hook, hang up. Repeat this procedure to log into additional ACD groups, if
necessary.
3 2 8
6
#
that use the Agent ID you
#
that do not use Agent IDs.
36
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
To log out of one or more ACD hunt groups:
— EITHER, Dial to log out of all of your ACD hunt groups at once. The
3 2 8
display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. Hang up if off hook.
7
OR, With or without the handset lifted, dial . One of the following dis-
3 2
plays will appear:
• If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF <hunt group>. The procedure is complete.
• If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
• If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
— If off hook, hang up.
ACD Agent Wrap-Up Terminate
Each time you end an ACD hunt group call, a timer is started. Until that timer expires,
you will not receive another call through any ACD hunt group. If you wish to end the
wrap-up session before the timer expires, you can use the following procedure.
To terminate the ACD Agent wrap-up period before the timer expires, with the hand-
9
set in the cradle, dial . (If you were not logged in to an ACD hunt group, the
display shows CANNOT ACCESS RESERVED FEATURE.)
3 2
INSTRUCTIONS FOR HUNT GROUPS
ACD Agent ID Automatic Connect Flag
If the “ACD Agent ID Automatic Connect” option is programmed for your hunt
group, and you are using a headset, ACD hunt group calls will automatically be connected following a short ring burst.
When you log in as an ACD Agent or remove your phone from do-not-disturb mode
while you are logged in, the first call you receive will ring until you answer it. However, every time an ACD hunt group call is received after the first call, you will hear
the ring burst in the headset, and the call will be automatically connected.
Group Call Pick-Up
When the Group Call Pick-Up feature is enabled, a call ringing in to a hunt group or
one of its stations can be picked up at any other station.
To pick up a call that is ringing at a hunt group:
— Lift the handset, and/or enter the Reverse Transfer feature code (4). You hear a
single progress tone.
— Dial the pilot number of the hunt group where the call is ringing.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
37
Voice Mail Features
The first time you use your Voice Mail mailbox, you need to initialize it, as described
on page 7.
ENTERING YOUR MAILBOX
When you enter your mailbox, the system may play one of the following messages:
• Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
• Message count: The system tells you how many messages are waiting to be
heard, if any, and how many are priority messages.
• Remote messaging: The system will indicate whether primary or alternate
remote messaging is selected when remote messaging is enabled. It will also alert
you if a programming error has been detected and/or whether it encountered busy
system resources when attempting to place a remote messaging call.
To enter your mailbox:
— Dial the Voice Mail extension number. (You hear the main menu.)
— During or after the greeting, press to identify yourself as a subscriber.
— Enter your mailbox number and your personal password (if programmed). Then
# #
press . (If you do not have a password, just press .)
To retrieve messages from Voice Mail (your MSG key is lit):
— Lift the handset, OR press .
—Press .
— Enter your personal password, and press .
ENTERING YOUR MAILBOX
MSG
*
SPKR
#
38
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
LISTENING TO MESSAGES
Whenever you enter your mailbox, you are told how many new and saved messages
you have.
To listen to messages:
— Enter your mailbox as described on page 38.
— EITHER, Press
OR, Press to listen to your saved messages.
— The system plays each message in the queue selected. While you are listening to
a message, you can use the following options:
• Press
• Press to back up.
• Press to pause. (Then press any key to continue.)
• Press to skip ahead.
• Press to lower the volume.
• Press to play the message envelope again.
• Press to raise the volume.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
— When the message has finished playing, you have the following options:
• Press to replay the message from the beginning.
• Press to reply to the message. You can then do one of the following:
— Press to leave a Voice Mail message for the caller. If the caller had a
mailbox number, it will ask you to verify the destination by pressing .
If the number was not associated with a mailbox, it will ask you to enter
a mailbox number. If the message was from an outside caller, you cannot
leave a Voice Mail message.
1
to listen to your new messages.
3
#
to skip to the end of the recording.
1
2
3
4
5
6
7
9
1
2
1
LISTENING TO MESSAGES
#
— Press to make a return call. Your call will be transferred automati-
2
cally to the caller’s extension or telephone number, if available. If the
extension number is not available, you will have the option of leaving a
Voice Mail. If the telephone number is not available, you cannot reply to
the message.
• Press to forward a copy of the message to another subscriber. If you want
3
to include introductory comments, press and record an introduction. If
not, press to forward the message without an introduction.
• Press to listen to the previous message.
#
4
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
1
39
• Press to play the introductory message “envelope” again.
• Press to listen to the next message.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
5
6
7
9
UNDELETING VOICE MAIL MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previously deleted messages. The messages will be restored to your saved-message queue.
You have up to 24 hours to restore your deleted messages. After that, Voice Mail will
erase them.
To recover deleted messages:
— Enter your mailbox as described on page 38.
—Press .
— The next prompt gives you the option of recovering deleted messages. Press
— Your options are:
5
to continue.
• Press to listen to your deleted messages and choose which ones to delete
1
or recover. After each message you can:
— Press to replay the message.
1
2
— Press to reply to the message.
— Press to forward the message to another mailbox.
— Press to listen to the previous message.
— Press to replay the message envelope.
UNDELETING VOICE MAIL MESSAGES
— Press to listen to the next message.
— Press to recover the message.
— Press to purge the message from your mailbox.
• Press to recover all of your deleted messages and store them as saved
2
3
4
5
6
7
9
2
messages.
• Press to erase all of your deleted messages.
40
3
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SENDING MESSAGES
To send a message:
— Enter your mailbox as described on page 38.
— Press .
— Dial the desired mailbox number or group list number.
— After hearing the subscriber's name, press to accept it.
— When you hear the tone, record your message.
— When you have completed your message, you have the following options:
2
2
• Press
• Press
to pause while recording. To continue, press any key.
3
to erase and re-record your message.
• Hang up to exit. OR, press and go to the next step.
• Press to replay your message.
• Press and continue your message to add to your message.
• Press
• Press
1
2
3
to erase and re-record your message.
9
to use the special delivery options. You can perform one or more
of the following steps:
— Press to mark the message “private.” (This prevents the recipient
from forwarding it to other subscribers.)
#
#
SENDING MESSAGES
1
— Press to mark the message “certified.” (When a certified message is
2
heard by the recipient, you will receive a receipt notice.)
— Press to mark the message “priority.” (This will place your message
3
ahead of all other waiting messages in the receiving mailbox.)
— Press to cancel delivery options.
— Press to deliver the message. (If you wish to mark the message certi-
*
#
fied, private, and/or priority, do so before completing this step.)
— After the message has been sent, you may choose either of the following options:
• Press , and enter another mailbox number to send the message to another
#
destination.
• Press to exit.
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
*
41
CANCELLING UNHEARD MESSAGES
You can cancel voice messages you have sent to other voice mailboxes, provided the
messages have not yet been heard by their recipients and they were not sent to a group
list.
To cancel unheard messages:
— While listening to the Voice Mail main menu, press .
—Press .
— When prompted, enter the number of the mailbox that has the unheard message.
— It will tell you how many messages you have waiting at the mailbox and play
1
Then you will be asked to confirm the mailbox you selected by pressing .
them for you. After each message, you can:
• Press to replay the message.
• Press to add to the message.
• Press to forward the message to another mailbox.
• Press to listen to the previous message.
• Press to replay the message envelope.
• Press to listen to the next message.
• Press to save the message in your mailbox and remove it from theirs.
• Press to delete the message.
1
2
3
4
5
6
7
9
5
#
CANCELLING UNHEARD MESSAGES
42
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
PERSONAL OPTIONS
Personal Options allow you to customize your mailbox. Voice Mail has the following
personal options:
• Personal Greetings
• Voice Mail Directory Name
• Mailbox Password
• Voice Mail Message “Envelope” Contents
• Call Screening Transfer Method
• Fax Destination Number
• Message Search Options
• Remote Messaging
Each option is described in detail in the following pages.
Recording Your Personal Greetings
Your primary or alternate greeting is played to callers when they reach your mailbox.
When recording your Voice Mail greeting, the following information may be helpful
for your callers:
• Whether or not you are in the office and where you can be reached
• When you will be returning calls
• For callers who do not wish to leave a message, how to exit (e.g., they can press
0 to return to the operator)
Here are some sample greetings to help you plan your message:
• Primary Greeting: Hello, this is __________. I am either on another line or
away from my desk and cannot take your call at this time. If you need to speak to
someone immediately, please dial zero now. Otherwise, please leave a detailed
message, and I will return your call as soon as possible. Thank you.
• Alternate Greeting: Hello, this is __________. I will be away from the office
from day/date until day/date. If you need to speak to someone immediately,
please dial zero now. Otherwise, please leave a detailed message, and I will
return your call when I return. Thank you.
To change your personal greeting:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
— Press .
4
1
PERSONAL OPTIONS
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
43
— EITHER, Press to record and/or enable your primary greeting.
OR, Press to record and/or enable your alternate greeting.
OR, Press to enable the system default mailbox greeting.
1
2
3
— If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of
the following:
EITHER, Press to accept the greeting. (Or, press if you wish to replay the
greeting, press to add to the greeting, or press to erase and re-record the
# 1
2 3
greeting.)
OR, Press to exit without changing your greeting.
*
Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the Voice Mail directory and to verify
your mailbox number when messages are addressed to you.
To change your directory name:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
— Press . Your current name is played. (Press to replay your recorded name,
4
2 1
if desired.)
— Press to erase and re-record your name.
— When you hear a tone, record your first and last name, then press .
— Press again to accept your recorded name. (Or, press to replay your
PERSONAL OPTIONS
3
#
#
recorded name, press to add to your name, or press to erase and re-record
2 3
1
your name.)
Mailbox Password
Your password prevents unauthorized access to your mailbox.
To change your password:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
—Press .
— If you want to have a password, enter a new password, using up to 12 digits.
— Press . Voice Mail plays back your password if you entered one.
— Press to accept the password as entered. Or, press if you want to erase and
4
3
If you do not want to use a password, skip this step.
#
# 3
re-enter your password.
44
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Voice Mail Message Envelope Contents
Each Voice Mail message is preceded by an “envelope” message that can include the
time and date the message was left, the source of the message, and/or the message
length.
To change your message envelope:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
— Press again. You can then do any of the following:
4
4
1
• Press
• Press to enable or disable the message source option.
• Press to enable or disable the message length option.
• Press to enable all options.
• Press to disable the envelope.
• Press to accept the envelope.
• Press to return to the Personal Options menu without changing the enve-
to enable or disable the time/date option.
2
3
4
5
#
*
lope.
Call Screening Transfer Method
This feature is available only if your mailbox has the option enabled. Depending on
the Transfer Method you select, transferred calls from AXXESSORY Talk may be
unannounced (as usual), or one of the following may occur:
• “Announce-Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (caller's name).”
• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer, you hear “You have a call
from (caller's name).” You can choose whether to accept the call. (See page 12.)
To change your Transfer Method (if allowed):
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
— Press
— Press . The system tells you what your current Transfer Method is. You can
4
9
for More Options.
5
then select the desired Transfer Method, as follows:
• Press to select unannounced transfers.
• Press to select screened transfers.
• Press
• Press
1
2
3
to select announce-only transfers.
to return to the Personal Options menu without making changes.
*
PERSONAL OPTIONS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
45
Fax Destination Number
This feature allows you to specify the number of the fax machine that will receive
incoming faxes routed through this mailbox.
To change your fax destination number:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
—Press
—Press .
— Enter the number of your fax destination, followed by . Or, press to return
4
9
for More Options.
1
#
*
to the Personal Options menu without making changes.
—Press
#
to accept the number, or press to erase the number and re-enter it.
3
Message Search Order
This feature allows you to determine how to retrieve your messages based on the date
and time they were received.
To change the listening order of your messages:
— Enter your mailbox as described on page 38.
— Press to select the Personal Options Menu.
—Press
— Press for the Message Search Order.
— Press to change the search order for new messages, or press to change the
PERSONAL OPTIONS
4
9
for More Options.
2
1 2
search order for saved messages. You have the following options:
• Press to retrieve the earliest-received messages first (First In/First Out).
• Press to retrieve the latest-received messages first (Last In/First Out).
• Press to return to the Personal Options menu without making changes.
1
2
*
46
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Remote Messaging
Remote Messaging is a Voice Mail feature that can be enabled by your installer. If
your mailbox has this feature turned on, you may program a remote programming
“cascade” (a series of up to nine telephone numbers) for the Voice Mail system to call
when your mailbox receives new messages.
Each mailbox can have a Primary and an Alternate cascade of numbers. Each cascade
can be programmed to be used during specific days and times. For example, if you
want to be paged when you receive a message from 5-10 PM on weekdays, you can
set up a Primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, your Alternate cascade could be set for all day on Saturdays
and Sundays. If you need to enter more than one number (just in case the pager number is busy or out of service), you can enter up to nine numbers for each cascade.
If for some reason Voice Mail is not able to use your remote notification (due to busy
facilities or invalid programming), your mailbox will receive a message stating that
notification could not be completed.
To set up remote messaging:
— Enter your mailbox as described on page 38.
— Press .
— Press to set up a Primary cascade, OR press to set up an Alternate cascade.
— A prompt tells you what the cascade's current status is. Perform one of the fol-
5
1 2
lowing steps:
• To program a cascade level, press and enter the number of the level you
wish to program (1-9). You then have the following options:
— To enable or disable the cascade level, press . (You cannot enable the
level until a notification number is programmed.)
— To set up or change an extension or telephone number, press . Then
1 2
press if it is an extension number, OR press if it is an outside
number. Then enter the number.
— To set up or change a pager number, press . Then enter the number.
• To set up time of day for notification, press . Then enter the time you want
the message notification to start and stop. Enter the times with two digits for
the hour and two digits for the minutes. If entering the time in 12-hour for-
mat, you will be prompted to press for AM or press for PM.
PERSONAL OPTIONS
1
1
2
3
2
1 2
Note If you wish to have 24-hour notification, program the starting and end-
ing times to be the same.
Continued on next page
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
47
• To set up the days of the week for notification, press . Then select one of
the following: Press for Monday-Friday, for all days, or to select
1 2 3
3
individual days. If you selected individual days, you will be prompted to
press digits 1-7 which correspond to the days Sunday to Saturday.
• To select all or priority-only message notification, press . Then press
for all messages or for priority messages only.
2
4 1
— The list of options returns. Either select another option, as described above, or
#
press to save the settings and exit.
PERSONAL OPTIONS
48
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
USING THE VOICE MAIL DIRECTORY
The mailbox and extension number directories can be used any time Voice Mail asks
you to enter a mailbox number. You use the keypad keys to enter the name. The system then plays the closest matching directory name that corresponds to the entry.
• Display Keysets: Press the keys to enter the name. The number of times a key is
pressed determines which character is entered, as shown below. When adjoining
characters are under the same key, press to advance to the next character.
For example, 5666 FWD 66337777 enters “JONES.
NUMBER OF TIMES KEY IS
KEY12345
1- & ( ) 1
2A B C ' 2
3D E F ! 3
4G H I * 4
5JKL#5
6M N Ñ O 6
7P Q R S 7
8T U V ? 8
9W X Y Z 9
0@ : . , 0
• Non-Display Keysets: Press a single digit on your telephone dial pad for each
letter or character entered. For example, keypad key shows ABC, key
shows DEF, etc. To enter “JONES,” you would press . Some characters are not shown on the keys: for “Q” press , for “Z” press , for punctuation marks press the key.
If you press at any time while spelling a name, the Voice Mail system will play a
0
1
helpful prompt instructing you how to enter a name.
To use the directory:
— Dial the Voice Mail extension number, then press for Directory Services.
— Enter the desired name, as described above, then press .
— The selected name is played. Do one of the following:
• Press to accept the name.
• Press to hear the previous name in the directory.
• Press to hear additional information for the selected name (if allowed).
• Press
• Press and spell a new name as described above to find a different name.
• Press
#
1
2
3
to hear the next name in the directory.
4
5
to switch the first/last name sort order.
PRESSED
FWD
”
USING THE VOICE MAIL DIRECTORY
2 3
5 6 6 3 7
7 9
#
#
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
49
Default Feature Codes
Use the blank spaces below to enter custom feature codes if your telephone system
has been reprogrammed with new codes.
O
UTSIDE LINE ACCESS CODES
ACCESS CODE NAME ACCESS CODE NEW CODE
Select Line Group 1-208 9201-9299, 93000-93107
Automatic Route Selection 9200
Emergency Call 999
Outgoing Call 8
EXTENSION NUMBERS
EXTENSION NAME EXTENSION NUMBER NEW NUMBER
Phone Extensions 1000-1511
Hunt Groups 2000-2074
Attendant 0
GENERAL FEATURE CODES
FEATURE NAME FEATURE CODE NEW CODE
Account Code – Following Calls 391
Account Code – Optional 390
ACD Agent Log In 326
ACD Agent Log Out 327
ACD Agent Log In/Out 328
ACD Agent Wrap-Up Terminate 329
Agent Help Request 375
Agent Help Reject 376
Answer (Ringing Call) 351
Automatic Intercom Access On/Off 361
Automatic Line Access On/Off 360
Automatic Line Answer 350
Background Music On/Off 313
Call Forward All Calls 355
Call Forward If Busy 357
Call Forward If No Answer 356
Call Forward No Answer/Busy 358
Conference 5
Change Language 301
Data 340
DEFAULT FEATURE CODES
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb 370
Do-Not-Disturb Cancel 371
50
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
GENERAL FEATURE CODES (CONTINUED)
FEATURE NAME FEATURE CODE NEW CODE
Do-Not-Disturb On/Off 372
Do-Not-Disturb Override 373
Feature Key Default 395
Group Listen 312
Handsfree On/Off 319
Headset On 315
Headset Off 316
Headset On/Off 317
Hold – Individual 336
Hold – System 335
Recall 330
Hunt Group Remove 322
Hunt Group Replace 323
Hunt Group Remove/Replace 324
Message 365
Cancel Message That You Left 366
Cancel Message On Your Phone 368
Silent Message 367
Microphone Mute On/Off 314
Page 7
Page Receive On/Off 325
Program Baud Rate 393
Program Keys 397
Program Station Password 392
Queue (Callback) Request 6
Record-A-Call 385
Redial 380
Reminder Message 305
Reminder Message Cancel 306
Remote Programming 359
Reverse Transfer (Call Pick-Up) 4
Review Keys 396
Ring Intercom Always On/Off 377
Ring Tone Selection 398
Station Speed Dial 382
Station Speed-Dial Programming 383
System Forward Enable 352
System Forward Disable 353
System Forward On/Off 354
System Speed Dial 381
Switch Keymap 399
Transfer To Hold 346
Transfer To Ring 345
DEFAULT FEATURE CODES
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
51
Head Office
PSU Technology Group Ltd
Manchester Business Park
Tewkesbury Road
Cheltenham
Gloucestershire
GL51 9EJ
tel 0870 1121128
fax 0870 4208922
website www.psu.co.uk
email info@psu.co.uk
brochure printed on recycled paper
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