Inter-Tel Axxess and Basic User Guide

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Part No. 550.8109
Issue 5.1, March 2000

##

If you have questions or comments about th is User

Guide, contact Inter-Tel Technical Publications at:

[e-mail]

CONTENTS PAGE

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Quick-Start Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Standard Digital Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The Basic Digital Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

About Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What You See And Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What The Administrators Can Do For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About AXXESSORY Talk Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Telephone System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Placing Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Receiving Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Placing Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Displaying Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . 12

Displaying The Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Performing A “Hookflash” During A Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using The Speaker And Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Muting The Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

“Group Listen” Using The Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using The Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Leaving Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

To Pick Up (Reverse Transfer) A Call From Another Extension:. . . . . . . . . . . . . . . . . . 18

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Manual Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Automatic System Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Storing Speed-Dial Numbers On Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA

i

CONTENTS PAGE

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Redialing A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

To Turn Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Access Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Change Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Returning To Default Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Standard And Alternate Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Automatic Call Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

To Turn On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording Your Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Fax Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

ii

:HOFRPH

ABOUT THIS GUIDE

This user guide contains instructions for using the Inter-Tel AXXESS Standard and
Basic Digital Keysets and the AXXESSORY Talk Voice Mail system.

The tabs on the edge of each page will help you find the features more quickly.

• Keyset and Telephone System feature pages have tabs at the top of the page like
the one shown at right.

• Voice Mail feature pages have tabs in the middle of the page.

• Default Feature Code pages have the tab at the bottom of the page.

Note The AXXESS telephone system is a very flexible, programmable system.

Depending on the versio n of software your system uses and your system’s custom pro­gramming, the procedures for using the features might vary slightly from the descrip­tions in this guide. If so, your trainer or system administr ator can tell you how your
system differs and how to use the features. If your telephone system uses a different
voice mail system, you will be provided with a separate user guide for that system.

QUICK-START INSTRUCTIONS

For quick access to basic instructions , refer to the Q uick Ref erence Guide attache d to
the center of this user guide. It a lso includes a tear-out pocket guide that has instruc­tions for the features you are likely to use while away from the office (Remote Fea­ture Access and Voice Mail).

ABOUT THIS GUIDE

ABOUT YOUR PHONE

The buttons on your phone are called “keys,” which is why the phone is called a Stan­dard or Basic “Keyset.” The keys are used for dialing and for access to the features of
the AXXESS telephone system and AXXESSORY Talk voice mail system.

The Standard and Basic Keysets are shown on the next two pages.
Basic keysets are available in non-display models only. Standard keysets are available

in both display and non-disp lay models. Th e Standard displa y keysets have two -line
displays with 16 characters per line. When the keyset is not in use, the display shows
the extension number, user name, time of day, and date. Other displays inclu de:
reminder messages, do-not-disturb messages, numbers dialed, call sources, elapsed
time of calls, current call costs, error messages, etc

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

1

The Standard Digital Keyset

ABOUT YOUR PHONE

HEARING AID-COMPATIBLE

(HAC) HANDSET

OPTIONAL LCD WITH TWO

16-CHARACTER LINES

FEATURE

KEYS

CALL 1

CALL 2

INTERNAL
SPEAKER

FEAT U RE

KEYS

SPECIAL

KEY

CALL 3

CALL 4

IC

DID

HOLD

TRANSFER

SYS SPDL REDIAL

REDIAL

SPKR MSG
MUTE FWD

∞

CNF

ANSWER

12 3

GHI

ABC

JKL

OUTGOING

DEF

MNO

456

PRS TUV WXY

789

OPER

*

#

0

12-KEY

PUSHBUTTON

KEYPAD

RING AND VOICE

VOLUME

CONTROLS

NOTE

The keys are shown as they appear in the default keymap configuration.

2

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

HANDSFREE

MICROPHONE

(underneath edge)

The Basic Digital Keyset

HEARING AID-COMPA TIBLE

(HAC) HANDSET

INTERNAL
SPEAKER

FEATURE

KEYS

SPECIAL

KEY

CALL 1

CALL 2

CALL 3

CALL 4

HOLD

TRANSFER

SYS SPDL REDIAL

SPKR MSG
MUTE FWD

∞

IC

DND

CNF

ANSWER

12 3

GHI

456

PRS TUV WXY

789

*

ABC

JKL

OPER

0

OUTGOING

DEF

MNO

#

FEATURE

ABOUT YOUR PHONE

KEYS

RING AND VOICE

VOLUME

CONTROLS

NOTE

The keys are shown as they ap pe ar in the default keymap configuration.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

HANDSFREE

MICROPHONE

(underneath edge)

12-KEY

PUSHBUTTON

KEYPAD

3

Feature Key Functions

The AXXESS telephone system is designed to allow customized feature key layouts.
Your trainer or system administrator can tell you how your specific phone is arranged.

ABOUT YOUR PHONE

Also, if your phone has been reprog rammed so that its feat ure keys do not match the
feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra-
tor’s Guide for procedures on using feat ure codes. Default feature codes are listed at
the back of this user guide.

KEY FUNCTION ACTION

ANSWER ANSWER

OUTGOING OUTGOING

CALL or

LINE

IC IC

DND DND

CNF CNF

HOLD HOLD

TRANSFER TRANSFER

SYS SPD SYS SPD

REDIAL REDIAL

SPKR SPKR

MSG MSG

MUTE MUTE

FWD FWD

∞

Answer call
Place call
Answer a ca ll or selec t an

outside line

Access intercom call
Use Do-Not-Disturb

mode
Place a conference call

Put call on hold
Transfer a call

View or dial system
speed dial numbers

Redial a telephone num­ber

Put a call on the speaker
Leave or listen to a mes-

sage
Mute the microphone

Forward c all

Adjust volume during call Press the high or low end of the key

Special key If the Special key is required for fea-

Press
Press and dial number

Press unlit key to select an outside
line or flashing key to answer a call

Press
Press unlit

Disturb or press lit key to turn it off
Press

would like to add to the conference
Press

Press
number

Press to view the number or
select a line then press t he key to dial

Press

Press
Press

Press
Press

number

to increase or decrease the v olume

ture code entry in your telephone
system, you must always press

∞

Otherwise, you only ne ed it to enter a
feature code while on a call

to access the call

and dial numbers you

and dial destination

and hang up

and dial destination

before dialing a feature code .

to turn on Do-Not-

REFERENCE

PG NUMBERS

page 9, 11

page 10

page 9, 11

page 8

page 24

page 15

page 13
page 18

page 21

page 22

page 16

page 14
page 19

page 31

4

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

ABOUT YOUR PHONE SYSTEM

SPKR

What You See And Hear

There are a few things you should know about the Int er-Tel AXXESS telephone sys­tem before you use your phone:

• Your telephone system may have one dial tone for both intercom calls and out­side calls. Or, it may be programmed to have two dial tones: (1) When you lift

the handset or press the key, you hear intercom dial tone. (2) When you
select an outgoing line, you hear standard outside dial tone.

• Many features “time out” if you wait too long before performing the next step. If
this happen s, you must start over.

• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialed a restricted or invalid number, dialed too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.

• Each phone in your telephone system has an extension number that allows you to
place intercom calls to it. Some phones belong to “hunt groups” that have special
extension numbe rs which rou te your cal l through t he phones in the gro up. Your
trainer or system administrator c an provide yo u with a list of extension nu mbers
for your telephone system.

• Some keyset models have red/green lamps in the feature keys. If you have one of
these keysets, and your telephone system is programmed t o use them, the lamps
will be green if the associated call is ringing, holding, or active on your phone
and will be red if t he call is on an other phon e. (A n excepti on to t his would b e if
the programmer has determined that calls that ring in directly to your phone will
always have red lamps.)

• In this guide, keys equipped with lamps are represented as unlit, lit, or flashing.
For example, an unlit conferen ce (CNF ) key is repr esented as , a lit CNF
key is , and a flashing CNF key is .

• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the key is lit). You can hang up or be “on hook” by
placing the handset in the cradle or turnin g the speakerphone off. When a c all is

on the speakerphone, the call is in “handsfree” mod e.

CNF CNF

ABOUT YOUR PHONE SYSTEM

CNF

SPKR

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

5

ABOUT YO UR PHONE SYSTEM

What The Administrators Can Do For You

There are two types of Administrators: AXXESS System Administrator and AXXES­SORY Talk Voice Mail Administrator. Often these duties are assigned to the same
person or a small group of people.

• System Administrator: There are certain telephone system functions that can be
performed for you only by the System Administrator. These include:

— Set the date and time
— Program system speed-dial numbers
— Make database changes, such as programming user names, toll restriction,

do-not-disturb messages, and extension numbers

• Voice Mail Admin istrator: The AXXESSORY Talk Voice Mai l Administrator
has a special type of voice mailbox that allows him or her to perform the follow­ing tasks:

— Record a broadcast message that is sent to all mailboxes at once
— Perform mailbox maintenance (such as changing your password)
— Customize voice mail prompts

If you are a system administrator or need more informat ion than this guide covers,
refer to the Inter-Tel AXXESS Administrator’s Guide (part number 550.8001).

6

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

ABOUT AXXESSORY TALK VOICE MAIL

The AXXESSORY Ta lk Voice Mail system allows callers to send and receive
recorded messages from any station or touch-tone telephone.

The telephone system users are assigned “voice mailboxes” that usually have numbers
that match the users’ extension numbers. However, sometimes an “unassociated”
mailbox can be programmed to signal a non-matching extension number when it
receives a message.

When they first reach the voice mail system, callers hear the Voice Mail company
greeting and recorded instructions that tell them how to access the voice mailboxes.
Once in a mailbox, they hear the mailbox owner’s personal greeting.

To make it easier to send messages to a large group of people, the Voice Mail System
Administrator can program “group lists” of mailboxes. These lists can be used by any
voice mail user by entering the group list’s number instead of a mailbox number.

Initializing Your Mailbox

The first time you use your voice mailbox, you must initialize it. The Voice Mail sys­tem will instruct you to:

• Change the default password number to a personal password

• Record a name to identify yourself in the company directory

• Listen to the Voice Mail introduction

To initializ e you r mailbox:

— Dial the Voice Mail extension number. (You hear the main menu.)
— Press to identify yourself as a subscriber.
— Enter your mailbox number and default password. (Your default password is your

— If you want a password, enter a new password using digits 0-9 (up to 12 digits).

— Press

— After the tone, record your first and last name. When finished, press .
— Press

— The system then plays a prompt that introduces you to the basic Voice Mail fea-

For complete instructions on using AXXESSORY Talk Voice Mail, see page 38.

*

mailbox number.)

Then press . Voice Mail plays back your password.
If you do not want to use a password, just pres s .

#

#

# 3

to accept the entry. (Or, press if you wish to re-enter your pass-

word.) The system prompts you to record your directory name.

#

again to accept the name. (Or, press to replay the name you just

recorded, press

2 3

to add to your name, or press to erase and re-record it.)

tures. (You can skip this intr oduction by pressing , if desired.)

ABOUT AXXESSORY TALK VOICE MAIL

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INTERCOM CALLS

INTERCOM CALLS

Placing Intercom Calls

The Basics

To place an intercom call:

— With or without the handset lifted, dial an extension number.
— If your call goes through handsfree to a keyset’s speaker, speak after you hear a

double tone.
If you hear continuous ringing, wait for the call to be answered.

Options

If you want to place a non-handsfree call that will ring a t the other keyset until
answered:

— Press before dialing the extension number.

Your phone can be programmed to always
Intercom Always” feature. To enable or cancel the Ring Intercom Always feature:

— With the handset in the cradle, dial .

If there is no answer or the phone is busy when you place an intercom call, you can
leave a message:

— Press . Then hang up OR wait for their message center to answer. (See

If the phone is busy when you place an intercom call, you can do any of the follow­ing:

— You can stay on the line and wait for the phone to become available: Do not hang

— To request a callback (queue on to the phone): Press and hang up. When the

— You can use the “Off-Hook Voice Announce” feature (if the called keyset is pro-

#

send non-handsfree calls using the “Ring

7 7

3

MSG

page 16 for more Message options.)

up. After a system timer expires, you hear music until the phone is available.
(You cannot do this if the called phone is in do-not-disturb mode.)

6

phone is available, your phone rings. (To cancel the queue request before the call­back, press

grammed for it): This allows you to talk to the keyset user on his or her handsfree
speakerphone, even though the user already has a call in progress on the handset.
Do not hang up. After the busy signals stop, you are automatically connected and
may speak. (If you hear music, or if the phone is in do-not-disturb mode, your
off-hook voice announce call will not go through.)

6

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AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Receiving Intercom Calls

The Basics

To receive an intercom call that comes in through your speakerphone:

— Respond handsfree OR lift the handset for privacy.

To receive a ringing (non-handsfree) intercom call:

— Lift the handset for privacy OR press or to respond handsfree.

Options

To disable your phone’s handsfree answering feature and make all incoming calls
ring until you answer them:

— With the handset in the cradle, dial . (Repeat this step if you want to turn

handsfree answering on again.)

If your phone is programmed for it, you may receive an “Off-Hook Voice
Announce” call (a call through your speaker) while you are on a call using the
handset:

— When you hear a single tone and see an incoming call display while you are on a

call, you can do the following:

• Accept the call on the speakerphone without ending your current call: When

you hear a double tone, you may talk handsfree with the caller through the
speakerphone. (The caller on the handset will be able to hear both you and
the party on the speakerphone.)

• Block the call from coming through the speaker: Do the follo wing steps.

— To cause the incoming intercom call to camp on, press . The IC

key flashes.

INTERCOM CALLS

SPKR ANSWER

3 1 9

SPKR

— Then, if you wish to place your phone in do-not-disturb mode, press

DND

. (See page 24 fo r more inf orm ation about do-not-disturb mode.)

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

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OUTSIDE CALLS

OUTSIDE CALLS

Placing Outside Calls

The Basics

To place an outside call:

— With or without the handset lifted, press .
— Dial the desired number. (If you see a request for an account code and hear a sin-

gle progress tone, you must dial an account code before you can place your call.)

— When finished with the call, hang up.

Note To make an emergency call, simply dial to automatically place a call

to the preset emergency number. (You do not have to press the OUTGOING key first.)

Options

Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, ins tead of pressing the OUTGOING
key:

— Dial the “Outgoing Call” feature code (default is 8).
— Press an unlit CALL key, if you have one.
— Press an unlit LINE key, if you have one.
— Dial a “Select Line Group” feature code (defaults are 9201-9299 and 93000-

93107).

— Dial the “Automatic Route Selection (ARS)” feature code (default is 9200).

If the line is busy when you try to call out, you can request a callback when it is
available:

— To request a callback (queue on to the line): When you hear busy signals, press

6

and hang up. When the line is available, your phone rings. (To cancel the

queue request before the callback, press

When dialing the number, you can do one of the following:

— Use the speed-dial directory. See page 23.
— Use the station speed-dial feature. See page 20.
— Use the system speed-dial feature. See page 21.
— Redial the last number you dialed. See page 22.

OUTGOING

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AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Answering Outside Calls

3

The Basics

— Lift the handset OR press .

ANSWER

Options

Depending on how your system is programmed, you may be able to use one of the
following methods instead of pressing the ANSWER key:

— Press the flashing CALL key, if you have one.
— Press the flashing LINE key, if you have one.

To pick up (reverse transfer) a call that is ringing or holding at another phone:

— Lift the handset and dial .
— Dial the extension number where the call is ringing or holding.

Using Account Codes

If your telephone system is programmed to use the Station Message Detail Recording
(SMDR) feature, the system will periodically print out a record of telephone calls
placed from the phones within the system. Account codes can be used to add informa­tion to these reports. There are three types of account codes:

• Standard account codes that are entered into the SMDR report automatically
whenever you place a call.

• Forced account codes that you must dial before being allowed to place an outside
call, as described on the preceding page.

• Optional account codes that can be entered at any time during a call.

Your customer service representative or system administrator can tell you which types
of account codes are used on your telephone system.

To enter an optional account code:

— While on an outside call, press , dial , and then dial the optional

account code. If the account code is not immediately accepted, press .

To set an account code for all calls placed from your phone:

9

3

— Dial and then the account code. If the account code is not immediately

accepted, press . This code will be used for all calls made from your phone

until it is disabled.

— To disable the code: Dial again and then press

1

#

4

∞

9 1 #

3

OUTSIDE CALLS

9 0

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OUTSIDE CALLS

0

Call Screening

This feature is available only if your telephone syst em is equipped w ith an AXXES­SORY Talk voice processing unit. The call scree ning “Transfer Method” options can
be programmed through your voice mailbox (see page 43). De pen d ing on t he Transfe r
Method programmed for your phone, transferred calls from A XXESSORY Talk may
be unannounced (as usual), or one of the following may occur:

• “Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a

call from (caller's name).”

• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer the call from Voice Mail, you
hear, “You have a call from (caller's name),” You have the following options:

— To accept the call, press .

#

— To replay the announcement, press .
— To send the call to voice mail, press .
— To f orward the call to another extension, press

1

2

3

and then enter the exten-

sion number.

— To refuse the call, press .

*

Call Waiting

If you receive a call while you are already on another call, you will hear a “call wait­ing” tone and/or you will see a display.

To respond to a waiting call (you hear a single tone and a key is flashing):

— If you wish to end the current call, hang up. The waiting call rings in. Answer as

usual.

— If you wish to place the current call on hold, press . Then answer the wait-

HOLD

ing call by pressing the flashing key.

— If you wish to have the caller hear do-not-disturb signals, press . (See

DND

page 24 for more inform ation about do-not-disturb mode.)

Displaying Date, Time, Name, and Extension Number

This feature temporarily displays the system date and time, user name, and extension
number during a call or when other displays are shown.

To show the date and time display (while on a call, in do-not-disturb, etc.):

0

— Press and dial .

∞

3

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AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Displaying The Outside Party’s Name

7

∞

3

When you enter the following feature code, while connected to an outside call with
Caller ID, the display will switch between the caller’s name and number. If there is no
outside party name available, the display shows “CANNOT ACCESS FEATURE.”

To show the outside party’s name:

3

— Press and dial .

∞

9

Performing A “Hookflash” During A Call

A timed hookflash (a quick ha ng up and relea se) may be requ ired for certain tele­phone company services. This feature code sends a hookflash over the outside line.

To gener ate a hookflash while using a line:

— While on a call, press and dial .

3 3 0

PLACING CALLS ON HOLD

There are two ways to place a call on hold. The first procedure places a call on indi­vidual hold, the second places it on system hold.

• Individual Hold places the call on hold at one phone. It can then be directly
picked up at that phone or it can be picked up at another phone using the reverse
transfer (call pick-up) feature.

• An outside call on System Hold can be picked up directly at any keyset that
shows a flashing key for the call, including the keyset that placed it on hold.
(Intercom calls cannot be placed on system hold.)

To place a call on Individual Hold:

— Press .
— Hang up OR place another call.
— To return to the call, lift the handset and press the flashing key.

To place an outside call on System Hold:

— Press and dial .
— Hang up OR place another call.
— To return to a call on system hold at any keyset with a flashing key, lift the hand-

set and press the flashing key.

To pick up (reverse transfer) a call that is holding at another phone:

— Lift the handset and dial .
— Dial the extension number where the call is holding.

HOLD

∞

5

3

4

PLACING CALLS ON HOLD

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