Inter-Tel Axxess and Basic User Guide

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Part No. 550.8109 Issue 5.1, March 2000

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If you have questions or comments about th is User

Guide, contact Inter-Tel Technical Publications at:

Tech_Pubs@inter-tel.com

CONTENTS PAGE

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Quick-Start Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Standard Digital Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The Basic Digital Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

About Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What You See And Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What The Administrators Can Do For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About AXXESSORY Talk Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Telephone System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Placing Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Receiving Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Placing Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Displaying Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . 12

Displaying The Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Performing A “Hookflash” During A Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using The Speaker And Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Muting The Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

“Group Listen” Using The Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using The Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Leaving Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transferring To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

To Pick Up (Reverse Transfer) A Call From Another Extension:. . . . . . . . . . . . . . . . . . 18

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Manual Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Automatic System Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Storing Speed-Dial Numbers On Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA

CONTENTS PAGE

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Redialing A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

To Turn Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Access Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Change Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Returning To Default Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Standard And Alternate Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Automatic Call Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

To Turn On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording Your Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Fax Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

:HOFRPH

ABOUT THIS GUIDE

This user guide contains instructions for using the Inter-Tel AXXESS Standard and Basic Digital Keysets and the AXXESSORY Talk Voice Mail system.

The tabs on the edge of each page will help you find the features more quickly.

• Keyset and Telephone System feature pages have tabs at the top of the page like the one shown at right.

• Voice Mail feature pages have tabs in the middle of the page.

• Default Feature Code pages have the tab at the bottom of the page.

Note The AXXESS telephone system is a very flexible, programmable system.

Depending on the versio n of software your system uses and your system’s custom programming, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administr ator can tell you how your system differs and how to use the features. If your telephone system uses a different voice mail system, you will be provided with a separate user guide for that system.

QUICK-START INSTRUCTIONS

For quick access to basic instructions , refer to the Q uick Ref erence Guide attache d to the center of this user guide. It a lso includes a tear-out pocket guide that has instructions for the features you are likely to use while away from the office (Remote Feature Access and Voice Mail).

ABOUT THIS GUIDE

ABOUT YOUR PHONE

The buttons on your phone are called “keys,” which is why the phone is called a Standard or Basic “Keyset.” The keys are used for dialing and for access to the features of the AXXESS telephone system and AXXESSORY Talk voice mail system.

The Standard and Basic Keysets are shown on the next two pages. Basic keysets are available in non-display models only. Standard keysets are available

in both display and non-disp lay models. Th e Standard displa y keysets have two -line displays with 16 characters per line. When the keyset is not in use, the display shows the extension number, user name, time of day, and date. Other displays inclu de: reminder messages, do-not-disturb messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

The Standard Digital Keyset

ABOUT YOUR PHONE

HEARING AID-COMPATIBLE

(HAC) HANDSET

OPTIONAL LCD WITH TWO

16-CHARACTER LINES

FEATURE

KEYS

CALL 1

CALL 2

INTERNAL SPEAKER

FEAT U RE

KEYS

SPECIAL

KEY

CALL 3

CALL 4

DID

HOLD

TRANSFER

SYS SPDL REDIAL

REDIAL

SPKR MSG MUTE FWD

∞

CNF

ANSWER

12 3

GHI

ABC

JKL

OUTGOING

DEF

MNO

456

PRS TUV WXY

789

OPER

12-KEY

PUSHBUTTON

KEYPAD

RING AND VOICE

VOLUME

CONTROLS

NOTE

The keys are shown as they appear in the default keymap configuration.

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

HANDSFREE

MICROPHONE

(underneath edge)

The Basic Digital Keyset

HEARING AID-COMPA TIBLE

(HAC) HANDSET

INTERNAL SPEAKER

FEATURE

KEYS

SPECIAL

KEY

CALL 1

CALL 2

CALL 3

CALL 4

HOLD

TRANSFER

SYS SPDL REDIAL

SPKR MSG MUTE FWD

∞

DND

CNF

ANSWER

12 3

GHI

456

PRS TUV WXY

789

ABC

JKL

OPER

OUTGOING

DEF

MNO

FEATURE

ABOUT YOUR PHONE

KEYS

RING AND VOICE

VOLUME

CONTROLS

NOTE

The keys are shown as they ap pe ar in the default keymap configuration.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

HANDSFREE

MICROPHONE

(underneath edge)

12-KEY

PUSHBUTTON

KEYPAD

Feature Key Functions

The AXXESS telephone system is designed to allow customized feature key layouts. Your trainer or system administrator can tell you how your specific phone is arranged.

ABOUT YOUR PHONE

Also, if your phone has been reprog rammed so that its feat ure keys do not match the feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra- tor’s Guide for procedures on using feat ure codes. Default feature codes are listed at the back of this user guide.

KEY FUNCTION ACTION

ANSWER ANSWER

OUTGOING OUTGOING

CALL or

LINE

IC IC

DND DND

CNF CNF

HOLD HOLD

TRANSFER TRANSFER

SYS SPD SYS SPD

REDIAL REDIAL

SPKR SPKR

MSG MSG

MUTE MUTE

FWD FWD

∞

Answer call Place call Answer a ca ll or selec t an

outside line

Access intercom call Use Do-Not-Disturb

mode Place a conference call

Put call on hold Transfer a call

View or dial system speed dial numbers

Redial a telephone number

Put a call on the speaker Leave or listen to a mes-

sage Mute the microphone

Forward c all

Adjust volume during call Press the high or low end of the key

Special key If the Special key is required for fea-

Press Press and dial number

Press unlit key to select an outside line or flashing key to answer a call

Press Press unlit

Disturb or press lit key to turn it off Press

would like to add to the conference Press

Press number

Press to view the number or select a line then press t he key to dial

Press

Press Press

number

to increase or decrease the v olume

ture code entry in your telephone system, you must always press

∞

Otherwise, you only ne ed it to enter a feature code while on a call

to access the call

and dial numbers you

and dial destination

and hang up

and dial destination

before dialing a feature code .

to turn on Do-Not-

REFERENCE

PG NUMBERS

page 9, 11

page 10

page 9, 11

page 8

page 24

page 15

page 13 page 18

page 21

page 22

page 16

page 14 page 19

page 31

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

ABOUT YOUR PHONE SYSTEM

SPKR

What You See And Hear

There are a few things you should know about the Int er-Tel AXXESS telephone system before you use your phone:

• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may be programmed to have two dial tones: (1) When you lift

the handset or press the key, you hear intercom dial tone. (2) When you select an outgoing line, you hear standard outside dial tone.

• Many features “time out” if you wait too long before performing the next step. If this happen s, you must start over.

• Four fast tones or repeating fast tones signal that you made a mistake, tried to select a restricted line, dialed a restricted or invalid number, dialed too slowly between digits, or waited too long before performing the next step. If you hear this signal, hang up and try again.

• Each phone in your telephone system has an extension number that allows you to place intercom calls to it. Some phones belong to “hunt groups” that have special extension numbe rs which rou te your cal l through t he phones in the gro up. Your trainer or system administrator c an provide yo u with a list of extension nu mbers for your telephone system.

• Some keyset models have red/green lamps in the feature keys. If you have one of these keysets, and your telephone system is programmed t o use them, the lamps will be green if the associated call is ringing, holding, or active on your phone and will be red if t he call is on an other phon e. (A n excepti on to t his would b e if the programmer has determined that calls that ring in directly to your phone will always have red lamps.)

• In this guide, keys equipped with lamps are represented as unlit, lit, or flashing. For example, an unlit conferen ce (CNF ) key is repr esented as , a lit CNF key is , and a flashing CNF key is .

• A phone is considered to be “off hook” when either the handset is lifted or the speakerphone is on (the key is lit). You can hang up or be “on hook” by placing the handset in the cradle or turnin g the speakerphone off. When a c all is

on the speakerphone, the call is in “handsfree” mod e.

CNF CNF

ABOUT YOUR PHONE SYSTEM

CNF

SPKR

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

ABOUT YO UR PHONE SYSTEM

What The Administrators Can Do For You

There are two types of Administrators: AXXESS System Administrator and AXXESSORY Talk Voice Mail Administrator. Often these duties are assigned to the same person or a small group of people.

• System Administrator: There are certain telephone system functions that can be performed for you only by the System Administrator. These include:

— Set the date and time — Program system speed-dial numbers — Make database changes, such as programming user names, toll restriction,

do-not-disturb messages, and extension numbers

• Voice Mail Admin istrator: The AXXESSORY Talk Voice Mai l Administrator has a special type of voice mailbox that allows him or her to perform the following tasks:

— Record a broadcast message that is sent to all mailboxes at once — Perform mailbox maintenance (such as changing your password) — Customize voice mail prompts

If you are a system administrator or need more informat ion than this guide covers, refer to the Inter-Tel AXXESS Administrator’s Guide (part number 550.8001).

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

ABOUT AXXESSORY TALK VOICE MAIL

The AXXESSORY Ta lk Voice Mail system allows callers to send and receive recorded messages from any station or touch-tone telephone.

The telephone system users are assigned “voice mailboxes” that usually have numbers that match the users’ extension numbers. However, sometimes an “unassociated” mailbox can be programmed to signal a non-matching extension number when it receives a message.

When they first reach the voice mail system, callers hear the Voice Mail company greeting and recorded instructions that tell them how to access the voice mailboxes. Once in a mailbox, they hear the mailbox owner’s personal greeting.

To make it easier to send messages to a large group of people, the Voice Mail System Administrator can program “group lists” of mailboxes. These lists can be used by any voice mail user by entering the group list’s number instead of a mailbox number.

Initializing Your Mailbox

The first time you use your voice mailbox, you must initialize it. The Voice Mail system will instruct you to:

• Change the default password number to a personal password

• Record a name to identify yourself in the company directory

• Listen to the Voice Mail introduction

To initializ e you r mailbox:

— Dial the Voice Mail extension number. (You hear the main menu.) — Press to identify yourself as a subscriber. — Enter your mailbox number and default password. (Your default password is your

— If you want a password, enter a new password using digits 0-9 (up to 12 digits).

— Press

— After the tone, record your first and last name. When finished, press . — Press

— The system then plays a prompt that introduces you to the basic Voice Mail fea-

For complete instructions on using AXXESSORY Talk Voice Mail, see page 38.

mailbox number.)

Then press . Voice Mail plays back your password. If you do not want to use a password, just pres s .

# 3

to accept the entry. (Or, press if you wish to re-enter your pass-

word.) The system prompts you to record your directory name.

again to accept the name. (Or, press to replay the name you just

recorded, press

2 3

to add to your name, or press to erase and re-record it.)

tures. (You can skip this intr oduction by pressing , if desired.)

ABOUT AXXESSORY TALK VOICE MAIL

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

7HOHSKRQH6\VWHP)HDWXUHV

INTERCOM CALLS

Placing Intercom Calls

The Basics

To place an intercom call:

— With or without the handset lifted, dial an extension number. — If your call goes through handsfree to a keyset’s speaker, speak after you hear a

double tone. If you hear continuous ringing, wait for the call to be answered.

Options

If you want to place a non-handsfree call that will ring a t the other keyset until answered:

— Press before dialing the extension number.

Your phone can be programmed to always Intercom Always” feature. To enable or cancel the Ring Intercom Always feature:

— With the handset in the cradle, dial .

If there is no answer or the phone is busy when you place an intercom call, you can leave a message:

— Press . Then hang up OR wait for their message center to answer. (See

If the phone is busy when you place an intercom call, you can do any of the following:

— You can stay on the line and wait for the phone to become available: Do not hang

— To request a callback (queue on to the phone): Press and hang up. When the

— You can use the “Off-Hook Voice Announce” feature (if the called keyset is pro-

send non-handsfree calls using the “Ring

7 7

MSG

page 16 for more Message options.)

up. After a system timer expires, you hear music until the phone is available. (You cannot do this if the called phone is in do-not-disturb mode.)

phone is available, your phone rings. (To cancel the queue request before the callback, press

grammed for it): This allows you to talk to the keyset user on his or her handsfree speakerphone, even though the user already has a call in progress on the handset. Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music, or if the phone is in do-not-disturb mode, your off-hook voice announce call will not go through.)

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Receiving Intercom Calls

The Basics

To receive an intercom call that comes in through your speakerphone:

— Respond handsfree OR lift the handset for privacy.

To receive a ringing (non-handsfree) intercom call:

— Lift the handset for privacy OR press or to respond handsfree.

Options

To disable your phone’s handsfree answering feature and make all incoming calls ring until you answer them:

— With the handset in the cradle, dial . (Repeat this step if you want to turn

handsfree answering on again.)

If your phone is programmed for it, you may receive an “Off-Hook Voice Announce” call (a call through your speaker) while you are on a call using the handset:

— When you hear a single tone and see an incoming call display while you are on a

call, you can do the following:

• Accept the call on the speakerphone without ending your current call: When

you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on the speakerphone.)

• Block the call from coming through the speaker: Do the follo wing steps.

— To cause the incoming intercom call to camp on, press . The IC

key flashes.

INTERCOM CALLS

SPKR ANSWER

3 1 9

SPKR

— Then, if you wish to place your phone in do-not-disturb mode, press

DND

. (See page 24 fo r more inf orm ation about do-not-disturb mode.)

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

OUTSIDE CALLS

Placing Outside Calls

The Basics

To place an outside call:

— With or without the handset lifted, press . — Dial the desired number. (If you see a request for an account code and hear a sin-

gle progress tone, you must dial an account code before you can place your call.)

— When finished with the call, hang up.

Note To make an emergency call, simply dial to automatically place a call

to the preset emergency number. (You do not have to press the OUTGOING key first.)

Options

Depending on how your system is programmed, you may be able to use one of the following methods to select an outgoing line, ins tead of pressing the OUTGOING key:

— Dial the “Outgoing Call” feature code (default is 8). — Press an unlit CALL key, if you have one. — Press an unlit LINE key, if you have one. — Dial a “Select Line Group” feature code (defaults are 9201-9299 and 93000-

93107).

— Dial the “Automatic Route Selection (ARS)” feature code (default is 9200).

If the line is busy when you try to call out, you can request a callback when it is available:

— To request a callback (queue on to the line): When you hear busy signals, press

and hang up. When the line is available, your phone rings. (To cancel the

queue request before the callback, press

When dialing the number, you can do one of the following:

— Use the speed-dial directory. See page 23. — Use the station speed-dial feature. See page 20. — Use the system speed-dial feature. See page 21. — Redial the last number you dialed. See page 22.

OUTGOING

1 1

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Answering Outside Calls

The Basics

— Lift the handset OR press .

ANSWER

Options

Depending on how your system is programmed, you may be able to use one of the following methods instead of pressing the ANSWER key:

— Press the flashing CALL key, if you have one. — Press the flashing LINE key, if you have one.

To pick up (reverse transfer) a call that is ringing or holding at another phone:

— Lift the handset and dial . — Dial the extension number where the call is ringing or holding.

Using Account Codes

If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, the system will periodically print out a record of telephone calls placed from the phones within the system. Account codes can be used to add information to these reports. There are three types of account codes:

• Standard account codes that are entered into the SMDR report automatically whenever you place a call.

• Forced account codes that you must dial before being allowed to place an outside call, as described on the preceding page.

• Optional account codes that can be entered at any time during a call.

Your customer service representative or system administrator can tell you which types of account codes are used on your telephone system.

To enter an optional account code:

— While on an outside call, press , dial , and then dial the optional

account code. If the account code is not immediately accepted, press .

To set an account code for all calls placed from your phone:

— Dial and then the account code. If the account code is not immediately

accepted, press . This code will be used for all calls made from your phone

until it is disabled.

— To disable the code: Dial again and then press

∞

9 1 #

OUTSIDE CALLS

9 0

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

OUTSIDE CALLS

Call Screening

This feature is available only if your telephone syst em is equipped w ith an AXXESSORY Talk voice processing unit. The call scree ning “Transfer Method” options can be programmed through your voice mailbox (see page 43). De pen d ing on t he Transfe r Method programmed for your phone, transferred calls from A XXESSORY Talk may be unannounced (as usual), or one of the following may occur:

• “Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a

call from (caller's name).”

• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer the call from Voice Mail, you hear, “You have a call from (caller's name),” You have the following options:

— To accept the call, press .

— To replay the announcement, press . — To send the call to voice mail, press . — To f orward the call to another extension, press

and then enter the exten-

sion number.

— To refuse the call, press .

Call Waiting

If you receive a call while you are already on another call, you will hear a “call waiting” tone and/or you will see a display.

To respond to a waiting call (you hear a single tone and a key is flashing):

— If you wish to end the current call, hang up. The waiting call rings in. Answer as

usual.

— If you wish to place the current call on hold, press . Then answer the wait-

HOLD

ing call by pressing the flashing key.

— If you wish to have the caller hear do-not-disturb signals, press . (See

DND

page 24 for more inform ation about do-not-disturb mode.)

Displaying Date, Time, Name, and Extension Number

This feature temporarily displays the system date and time, user name, and extension number during a call or when other displays are shown.

To show the date and time display (while on a call, in do-not-disturb, etc.):

— Press and dial .

∞

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Displaying The Outside Party’s Name

∞

When you enter the following feature code, while connected to an outside call with Caller ID, the display will switch between the caller’s name and number. If there is no outside party name available, the display shows “CANNOT ACCESS FEATURE.”

To show the outside party’s name:

— Press and dial .

∞

Performing A “Hookflash” During A Call

A timed hookflash (a quick ha ng up and relea se) may be requ ired for certain telephone company services. This feature code sends a hookflash over the outside line.

To gener ate a hookflash while using a line:

— While on a call, press and dial .

3 3 0

PLACING CALLS ON HOLD

There are two ways to place a call on hold. The first procedure places a call on individual hold, the second places it on system hold.

• Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the reverse transfer (call pick-up) feature.

• An outside call on System Hold can be picked up directly at any keyset that shows a flashing key for the call, including the keyset that placed it on hold. (Intercom calls cannot be placed on system hold.)

To place a call on Individual Hold:

— Press . — Hang up OR place another call. — To return to the call, lift the handset and press the flashing key.

To place an outside call on System Hold:

— Press and dial . — Hang up OR place another call. — To return to a call on system hold at any keyset with a flashing key, lift the hand-

set and press the flashing key.

To pick up (reverse transfer) a call that is holding at another phone:

— Lift the handset and dial . — Dial the extension number where the call is holding.

HOLD

∞

PLACING CALLS ON HOLD

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

USING THE SPEAKER AND MICROPHONE

Muting The Microphone

To mute the micr ophone so that you can hear the other party but they cannot hear you (this does not put them on hold):

— Press . — To return to the call, press .

MUTE

“Group Listen” Using The Speaker

The “Group Listen” feature allows you to transmit a conversation over the speaker while using a handset or headset. This allows other pe ople in the room to listen to the conversation. However, the microphone remains disab led so t hat only you can spe ak through the handset or headset.

This feature cannot be used on a handsfree call. You must be on a call using the handset or a headset before entering the feature code.

To turn the group listen feature on or off during a call:

— While on a call using the handset or a headset, press and dial .

∞

Note If you are using the handset, the SPKR key lamp will remain unlit, even though

the speaker is on. This allows you to place the call into handsfree mode at any time during the call by pressing the SPKR key. If you are using a headset, the Speaker key lamp is lit. Pressing the SPKR key will disconnect the call.

3 1 2

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

PLACING CONFERENCE CALLS

CNF

You can establish multi-party conference calls with out operator assistance. You can place any combination of up to three intercom or outside parties in the conference.

The Basics

— While on the first call, press to put the call on hold. — Place another intercom or outside call. Place it on hold by pressing the flashing

CNF

. (If necessary, repeat this step to place one more call on hold.)

— Press the flashing to join all of the calls together in the conference.

CNF

Options

During the conference call you can do the following:

— Place the conference on hold: Press . This places the conference on hold

(the parties are still connected). To return to the conference, press .

— Drop out of the conference: Press . Then hang up. This removes your

phone from the conference, but leaves the other parties connected.

— Add additional parties to the conference: Do the following:

• Press . This leaves the conference parties connected.

CNF

• Place a call to the party to be added to the conference.

• Press twice to put yourself and the new party into the conference.

CNF

— End the conference and place all parties on individual hold: Press and

then press to place all of the parties on individual hold. You can then

HOLD

speak to one party at a time by pressing or a flashing key.

— Mute your microphone: Press . Thi s turns your m icroph one on or off dur-

MUTE

ing the conference. You can hear the conference parties, but they cannot hear you.

— Transfer the conference to another extension or to voice mail: Press and

dial the desired extension number. Then hang up when you are ready to complete the transfer.

HOLD

CNF

HOLD

TRANSFER

PLACING CONFERENCE CALLS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

USING THE MESSAGE KEY

If you call a phone th at is busy, does not answer, or is in do-not-d isturb, you c an use the Messaging feature to let the other person know you called.

To signal that a message is waiting, a keyset’s MSG key flashes and the display shows the number of waiting messages. (If you leave a message for a single-line set, the user will hear six short tones after lifting the handset or pressing the hookswitch.)

There are two ways to leave messages:

• Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone.

• Leave a message with the called party’s message center (which can be a per- son or voice mail): When the party you called responds to the message, a call is

automatically placed to his or her message center instead of your phone.

Leaving Messages

The Basics

To leave a message:

— While on an intercom call, press . — Hang up OR wait for the message center to answer.

Options

To leave a message without placing an intercom call:

6 7

— Press . — Dial the desired extensi on number.

To cancel a message that you left at another phone:

— Press . — Dial the extension number of the phone where you left the message.

3 6 6

MSG

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Receiving Messages

MSG

The Basics

When you see a flashing MSG key:

— Lift the handset and press the flashing . A call is automatically placed to

the phone or message center that left the displayed message.

Options

To select the message you want to answer first (display keysets only):

— If your MSG key is flashing, one or m ore messages are waiting. With the handset

in the cradle, press

— When the desired message is displayed, press

and then press to respond.

To cancel a waiting message:

Display Keys et: Press repeatedly to view your waiting messages. When the message you wish to cancel is displayed, remain on hook and press . The

message is canceled. Non-Display Keyset: While on hook, press . The message is canceled.

MSG

repeatedly to view your waiting messages.

OR lif t the handset for privacy

6 8

USING THE MESSAGE KEY

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

TRANSFERRING CALLS

Transferring To Another Extension

TRANSFERRING CALLS

— To transfer so that the call rings at the other phone: Press .

To transfer so that the call is on hold at the other phone: Press and dial

4 6

press

— Dial the desired extensi on number. — Wait for an answer, announce the call, and then hang up to complete the transfer. — If the number is busy, there is no answer, or the transfer is refused, return to the

caller being transferred by pressing the flashing key.

TRANSFER

∞

Note If the special “Transfer-To-Connect” option has been programmed for your

phone, a transferred call connects immediately once the transfer ring party han gs up. (If the option is disabled, you must press a Call key to answer the transferred call.)

Transferring To Voice Mail

— Press . — Dial the voice mail extension number. — If you want to send the call to a specific Voice Mail mailbox, dial the desired

TRANSFER

mailbox number and then hang up to complete the transfer.

If you want to send the call to the Voice Mail main menu (so that the caller can select the mailbox number), hang up to complete the transfer.

Transferring To An Outside Number

— Press . — Select an outgoing line and dial the desired telephone number. — Wait for an answer, announce the call, and then hang up to complete the transfer.

TRANSFER

If the number is busy, there is no answer, or the transfer is refused, return to the caller being transferred by pressing the flashing key.

To Pick Up (Reverse Transfer) A Call From Another Extension:

— Lift the handset and dial . — Dial the extension or hunt group number where the call is ringing or holding.

(See page 35 for more information about hunt groups.)

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

FORWARDING CALLS

SPKR

Manual Call Forwarding

With manual call forwarding, you can choose to send incoming calls to another extension number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it.

To forward calls:

— Press or enter one of the following feature codes:

— Then do one of the following:

To cancel any call forward request:

— Press then .

FWD

3 5 5

• (Call Forward All Calls): A ll inco ming cal ls are forwarded wi thout

ringing at your phone.

3 5 6

• (Call Forward If No Answer): All incoming calls are forwarded if

they are not answered before a timer expires. (This timer is adjusted by the installer; it cannot be changed at your phone.)

5 7

• (Call Forward If Busy): When your phone is busy, all incoming

calls are forwarded without ringing at your phone.

5 8

• (Call Forward If No Answer or Busy): All incoming calls are for-

warded if your phone is busy or if you do not answer, as described above.

• To forward to an outside telephone number: Select an outgoing line and dial

a telephone number.

• To forward to an extensi on number: Dial the extension number.

• To forward to your message center: Press .

FWD

FORWARDING CALLS

MSG

Automatic System Forwarding

Your phon e may be progr ammed with t he automat ic call forwa rding feature called “System Forwarding.” If so, you can use t he following proc edure to turn the Syst em Forwarding feature on and off.

To enable or disable System Forwarding:

— Dial .

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

3 5 4

STATION SPEED DIALING

Storing Speed-Dial Numbers On Your Phone

You can store up to 10 personal speed-dial numbers and associated names in station speed-dial “locations” 0-9. These locations are then dialed using a feature key or code plus one of th e num bers 0- 9 on your keyp ad. Or, if you h ave pr ogramm able fe atur e keys, you can create Station Speed-Dial keys (as described on page 30) for one-touch speed dialing.

To program your station speed-dial locations:

— With the handset in the cradle, dial . — Dial the location code 0-9 to be programmed OR press a Station Speed-Dial key

that you want to program (if you have one).

— Enter the desired name for the speed-dial number, as described below:

• Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter

the desired characters . (Refer to the ch art on page 23.) The numb er of times a key is pressed determines which character is entered. For example, 533266 would enter “JEAN.” When adjoining characters are located under the same

key, press once to advance to the next character. For example,

FWD

66FWD6667776 would en ter “NORM.” (Note that letters correspond to the letters printed on keypad keys 1-9.) Press twice to leave a space.

MUTE

Press if you need to backspace.

• Change to numeric mode: Press and then press the keypad keys to

dial the desired numbers. Press for a hyphen (-), press for a colon (:),

FWD MUTE

press to leave a space, or press to backspace.

— Make sure your keyset is in alphanumeric mode, then press to save the name. — Dial the extension number or telephone number to be stored. If your number

includes an asterisk, pound, a hookflash (a quick hangup and release), or a pause, press

once for an asterisk, twice for a pound, three times for a

∞

hookflash, or four times for a pause. (Each pause or hookflash counts as one digit.) You can enter more than one special character in a row by pressing between the characters. If necessary, press to backspace and make correc- tions OR press to move to the next space.

FWD

MSG

MUTE

FWD

Hint If you wan t to be abl e t o di al ou t side telephone numbers without first select-

ing an outgoing line, enter a line access code (such as the Outgo ing C all code “8”) before the outside telephone number.

— Press to save the name.

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

To view the current programming of Station Speed-Dial keys:

— With the handset in the cradle, dial . — Press the Station Speed-Dial key to be viewed. — Press to exit.

To erase a station speed-dial name and/or number:

— With the handset in the cradle, dial . — Dial the location code 0-9 to be erased OR press the Station Speed-Dial key to be

erased.

— To remove the name, press repeatedly until the name is erased. — Press to continue.

— To remove the number, press repeatedly until the number is erased. — Press to exit.

MUTE

Dialing Station Speed-Dial Numbers

— If necessary, select an outgoing line. — Using a location number: Dial and then the desired station speed-dial

location number (0-9). Using a Station Speed-Dial key: Press the desired Station Speed-Dial key.

SYSTEM SPEED DIALING

Your system administrat or can store up to 1000 speed-dial number s in system speeddial “locations” 000-999. These speed-dial numbers can then be dialed using a feature code or the SYS SPD feature key, plus one of the location numbers 000-999.

To view and/or dial system speed-dial numbers:

— Press OR dial

SYS SPD

— Dial the location code (000-999) for the desired number. The number is dis-

played.

— To dial the displayed number, press .

3 8

3 9 6

SYSTEM SPEED DIALING

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

REDIALING A NUMBER

If you reach a busy number, are disconnected, or if there is no answer, the number in your redial memory can be redialed easily. An outside line is automatically selected and the telephone number is redialed.

Your phone can be programmed to store, in redial memory, the last outside telephone number that you dialed or an outside tele phone number that you saved. (Your trainer or system admin istrator ca n tell y ou wheth er your p hone i s programm ed for “Last Number Dialed” or “Last Number Sav ed” opera tion.) Choose the appro priate proce dure for yo ur phone:

To use the Last Number Dialed feature (if enabled):

With or without the handset lifted, press . A line is selected automatically

REDIAL

and the number is dialed.

To use the Last Number Saved feature (if enabled):

— To save a number: While the phone is idle or while listening to intercom dial

tone, press .

REDIAL

— To redial the saved number: While on a call or after selecting a line, press

REDIAL

. A line is selected automatically and the number is dialed.

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

USING THE DIRECTORIES

The optional directories allow display keyset users to “look up” extension numbers, system speed-dial numbers, and feature codes, and their associated names.

If searching for a name, you do not need to enter the full name. The system will find the closest match and show the number and its associated name on your display. If desired, you can then dial the displayed number.

To perform a directory search:

— With the handset in the cradle, press . — Press for the intercom directory, for the outside directory, or for the

— Enter letters or numbers (up to 10 characters) as described below:

— Press to begin the search. If desired, you can use the high or low end of the

— To dial a number or feature code while it is displayed: Press .

KEY12345

1-&()1AIUEOa 2 A B C ’ 2 KA KI KU KE KO i 3 D E F ! 3 SA SHI SU SE SO u 4 G H I * 4 TA CHI TSU TE TO e 5 J K L / 5 NA NI NU NE NO o 6 M N O # 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V ? 8 YA YU YO . , yu 9 W X Y Z 9 RA RI RU RE RO yo 0@: . ,0WAWONpabalong

1 2 3

feature directory.

• Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter

the desired characters. (See the chart below.) The number of times a key is pressed determines which character is entered. For example, 77776444844 would enter SM ITH. When adjo ining cha ract ers a re lo cated under the same

key, press once to advance to the next c harac ter. For example, 5666

FWD

FWD 66337777 would enter JONES. (Note that letters correspond to the letters printed on keypad keys 1-9.) Press once to advance and twice to leave a space. Press to backspace.

• Change to numeric mode (MSG key unlit): Press the keypad keys to enter an

extension number. Press to backspace.

Volume key ( ) to move alphabetically through the directory.

ENGLISH CHARACTERS KATAKANA CHARACTERS

USING THE DIRECTORIES

3 0 7

FWD

MUTE

NUMBER OF TIMES KEY IS PRESSED

6 7 8 9 10 11

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

USING DO-NOT-DISTURB MODE

Placing your phone in do-not-disturb halts all pages and calls to your phone (except for queue callbacks, recalls , and direct ri ng-in call s). Other users call ing your phone hear a repeating signal of four fast tones. If the y have a display, they also see the donot-disturb message you have select ed. There ca n be up to 20 differen t Do-Not-Di sturb messages in your telephone system. They can be changed by the system administrator, installer, or programmer. Your traine r or system adm inistrato r will give yo u a list of Do-Not-Disturb Messages for your system. You can list them here for your

convenience:

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION ’TIL 15 WITH A GUEST 06 ON VACATION 1 6 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH

To enable do-not-disturb:

— Press .

DND

— Dial the desired two-digit number for the message you wish to use OR press the

high or low end of the Volume key ( ) to scroll through the messages.

— If desired, customize the second display line by dialing the desired numbers or

letters as described below:

• Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the

desired numbers. Press for a hyphen (-), press for a colon (:), press

FWD MUTE

to leave a space, or press to backspace.

• Change to alphanumeric mode: Press and then press the keypad keys

MSG

to enter the desired characters. (Refer to the chart on page 23. ) The number of times a key is pressed determines which character is entered. For example, 33377744432999 enters FRIDAY. When adjoining characters are located

under the same key, press once to advance to the next character. For

FWD

example, 6 FWD 666 FWD 6632999 enters MONDAY. (Note that letters correspond to the letter s printed on the keys.) Press twice to leave a space. Press if you need to backspace.

— Press OR lift and replace the handset.

SPKR

MUTE

FWD

To cancel do-not-disturb mode:

— Press .

DND

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

USING RECORD-A-CALL

∞

If your telephone system is equipped with an AXXESSORY Talk voice processing unit, your phone may be programmed to use the Record-A-Call feature. If so, you can dial a feature code whenever you want to record an ongoing call in a mailbox message. You can retrieve the message later, just as you would any other mailbox message.

To use the Record-A-Call feature:

— While on a call, press and dial . — If required, dial the desired mai lb ox num be r. (Yo u r p ho ne may be pro gr am m ed t o

select the mailbox, or you may be required to dial it.)

— You hear a confirmation tone when the Record-A-Call feature is activated. — To turn off Record-A-Call: Press and dial OR hang up.

∞

USING RECORD-A-CALL

8 5

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

PAGING

The Paging feature allows announcements to be made through keyset speakers. If your system is equipped with optional external paging equipment, announcements can also be made through the external speaker(s).

There can be up to 10 paging zones. Each paging zone can contain different combina-

PAGING

Making Pages

To Turn Paging On Or Off

tions of keysets and the external paging equipment. Your trainer or system administrator can tell you how your paging zones are programmed. You can list them here for your convenience:

0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________

— Lift the handset. — Dial .

— Dial the desired zone number (0-9). — After the tone, make your announcement. — Hang up.

You ca n prevent yo ur phone from rec eiving pages or all ow it to rec eive pag es again using the Page Remove/Replace feature code described below. If your phone is assigned to more than one page zone, all zone s are removed or replaced a t once; you cannot turn off individual zones.

— Dial to turn paging on or off.

3 2

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

REMINDER MESSAGES

Reminder messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance.

At the programmed time, the reminder message signals you with eight short tones and your display shows the message. If your phone is busy, you still hear the tones and the message displays for 10 sec onds during t he call, the n the displa y returns after you hang up. (Reminder displays interrupt, but do not affect, programming.)

There can be up to 20 different Reminder messages in your telephone system. They can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of Reminder Messages for your system. You

can list them here for your convenience:

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 MEETING 11 CALL ENGINEE RIN G 02 STAFF MEETING 12 CALL MARKETING 03 SALES MEETING 13 CALL ACCOUNTING 04 CANCEL MEETING 14 CANC EL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MA KE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER

REMINDER MESSAGES

To request a reminder message:

— With the handset in the cradle, dial . — Dial the desired two-digit number for the message that you want OR press the

high or low end of the Volume key ( ) scroll through the messages.

— While the desired message i s displayed, pres s . — Enter the time you wish to receive the message in hours and minutes. For exam-

ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press .)

— If your system is set for 1 2-hour displa y format, press for AM or for PM.

(If it is set for 24-hour format, you do not need this step.)

To cancel all reminder message requests before they signal you:

— With the handset in the cradle, dial .

To clear a received reminder message (you hear eight short tones and see a reminder message display):

— With the handset in the cradle, press .

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

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REMOTE FEATURE ACCESS

Remote Access Password

Remote Feature Access

Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or forward calls, either from another phone or through a special dial-up line. For your convenience, a pocket-sized guide is attached to the card stapled in the middle of this guide.

This password is used for Remote Feature Access, as described below.

To change the password from your phone:

— Dial . — Enter your current password, followed by . (At default the password is your

extension number.)

— Enter the new password followed by — Enter the new password again for verification followed by . You hear a confir-

. You hear a confirmation tone.

mation tone.

To change the station pa ssword using remote programming: See below.

— EITHER, Call your AXXESS number (provided by your system administrator). If

required, enter your password. OR, Use any phone on the system.

5 9

— Enter .

— Enter your extension number. — Enter your password followed by . You can now use any of the following fea-

tures.

To change the station password using Remote Programming:

— Enter .

— Enter the new password, followed by . — Enter the new password again for verification, followed by .

To turn on Do-Not-Disturb:

— Enter .

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— Enter message number (01-20) and, if desired, enter the optional second-

line message text.

— Hang up.

Continued on next page

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

To turn off Do-Not-Disturb:

— Enter and hang up.

3 7 1

To turn on Call Forward :

— Enter one of the following Call Forward feature codes.

All Calls............................355

If No Answer....................356

If Busy..............................357

If No Answer or Busy.......358

— Enter an extension number or enter an outside line access code followed

by a telephone number.

— Hang up.

To turn off Call Forward:

5 5 #

— Enter and then press and hang up.

REMOTE FEATURE ACCESS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

PROGRAMMING YOUR FEATURE KEYS

Depending on how your system is programmed, some of your feature keys may be designated as “user-programmable.” If so, you can program them with any of the fea- ture codes listed on the back of this user guide or with extension numbers.

To program a user-programmable feature key:

— With the handset in the cradle, dial . — Press the feature key you want to program. — Dial the feature code or extension number you want to store under that key.

(Refer to the back of this guide for default feature codes.)

To return a ll feature keys to their original default values:

— With the handset in the cradle, dial .

To display the current feature key values:

— With the handset in the cradle, dial . — Press the feature key(s) you want displayed. — Press to hang up.

SPKR

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3 9 5

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AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

SETTING USER PREFERENCES

Change Volume Levels

The AXXESS system has eight volume settings: handset intercom, handset outside call, speakerph one in tercom, speaker phone ou tside ca ll, back ground m usic, rin ging, handset intercom dial tone, and speakerphone intercom dial tone.

To change a volume level:

— Press the high or low end of the Volume key ( ) to increase or decrease

the volume.

To save your change:

— Press both ends of the Volume key at the same time.

Select Ring Tone

To select the type of ring tone for your phone:

— With the handset in the cradle, dial . — Do one of the following to select your ring tone:

• Press for no ringing.

• Press the high or low end of the Volume key ( ) to scroll to the

desired tone.

• Dial 1-9 to select a specific tone.

— When you hear the tone you want, press .

Background Music

If your telephone system is equipped with a music sourc e, you can listen to music through your speaker.

To enable or disable ba ckground music:

— Dial .

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SETTING USER PREFERENCES

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Returning To Default Operation

This feature returns volumes to default levels; cancels do-not-distu rb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once.

To return your phone to defau lt:

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— Dial .

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

SETTING USER PREFERENCES

∞

Standard And Alternate Keymaps

Each keyset is programmed with a standard keymap that determin es where each feature key appears on the keyset. Each keyset can also have an alternate keymap. If you have an alternate keymap, you can switch between the keymaps by dialing this feature code.

To switch between keymaps when your phone is idle:

— With the handset in the cradle, dial .

3 9 9

To switch between keymaps during a call:

— While on a call, press and dial .

Automatic Call Answer

The “Automatic Call Answer” feature determines the method you will use to answer outside calls and intercom calls. You can choose to answer simply by lifting the handset (or pressing the Speaker key). Or, you can choose to answer by first lifting the handset (or pressing the Speaker key) and then pressing the flashing key.

To specify how ringing outside calls are answered:

— With the handset in the cradle, dial to turn on or off automatic line

answer (If you turn it on, you will answer outside calls au tomatically by lifting the handset).

To specify how ringing (non-handsfree) intercom calls are answered:

— With the handset in the cradle, dial to turn on or off automatic intercom

answer (If you turn it on, you will answer ringing intercom calls auto matically by lifting the handset).

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Multilingual Capability

Your telephone syst em may prov ide a ch oice between English and Japanese prom pts and displays. An option in the database determin es the language that w ill be used by each phone. If your phone is programmed for Englis h, all displays appear in English and all AXXESSORY Talk voice mail prompts are delivered in English (unless changed, as outlined below). If programmed for Japanese, all displays appear in Japanese (Katakana) characters a nd all vo ice prompts a re played in Japanese. By default, all phones are set for English.

User-programmed messa ges can includ e English or Jap anese char acters, or a com bination. In displayed lists, such as directories, the English cha racters are alphabet ized before the Japanese characters. Therefore, Japanese names will appear after the English names.

To change the assigned language for your phone:

— Dial to change between English and Japanese, as desired. Your display

3 0 1

shows the current language.

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

SECONDARY EXTENSION APPEARANCES

The Secondary Extension Appearances feature allows calls that are ringing or on individual hold at one “primary” phone to appear on a “secondary extension key” at another keyset. For e xample, a secre tary or assistant c an have a sec ondary extension key for a supervisor's phone, or one keyset can have several secondary extension keys, each associated with a different primary phone.

There are two ways the installers can make a secondary extension key. They can create a non-programmable secondary extension key that cannot be changed at your keyset. Or, they can make a programmable seconda ry extension key so that you can determine the associated phone for the key, as outlined below. In addi tion, the installer can program your phone to ring when a given number of calls are waiting at the primary phone.

To display the current secondary extension key assignment(s):

— With the handset in the cradle, dial . — Press the secondary extension key(s) you want displayed.

To assign a primary phone to a secondary extension key (if enabled):

— With the handset in the cradle, dial . — Press the secondary extension key and dial the desired extension number.

If you have a secondary extension key, it functions as follows:

• When a call is ringing or holding on any Call key at the primary phone, pressing your flashing secondary extension key for that phone will answer the call.

• If your secondary extension key is unlit, pressing the key places an intercom call to the primary phone.

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SECONDARY EXTENSION APPEARANCES

Note If the key is flashing, you can still place an intercom call to the primary phone

without answering the incoming call by pressing before pressing the flashing secondary extension key. (Or, of course, you can just dial the primary phone's extension number.)

After answering a call on the secondary extension key, you can transfer it back to the primary phone using one of the following methods:

• Trans fer to hold: To transfer the call to hold at the primary phone, press the sec- ondary extension key, announce the call (if desired), and then hang up.

• Trans fer to ring: To transfer the call to the primary phone, press and then the secondary extension key. You can announce the call, if desired, before hanging up to complete the transfer.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

TRANSFER

AGENT HELP

Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call . When your request ca ll rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

If the Agent Help Extension is a keyset, the keyset 's microphone is mut ed and the supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help Extension is a single-line set, the superv isor can be heard as soon as the conference is established. In either case, the supervisor can hear all other parties on the call.

To use the Agent Help fea ture while on a call:

— Press and dial . If you hear repeating tones, the Agent Help fea-

ture is not available at your phone, you already have four parties in your call, not enough system circuits are currently available, or the Agent Help Extension is in do-not-disturb.

— If required, dial the Agent Help Extension number. (Your phone may be pro-

grammed to automatically dial the number, or you may be required to dial it.)

— If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is

enabled, and the supervisor can monitor or join your call.

— If the Agent Help Extension rejects the call, you hear a confirmation tone and the

display shows AGENT HELP REJECTED.

To respond to an Agent Help request at a display keyset

— When you receive an Agent Help, your display shows <name> REQUESTS

HELP. You can do one of the following:

• To accept the call: Answer as usual. Your microphone is muted and you

• To reject the call: Press dial .

∞

cannot be heard by either party unless you press

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MUTE

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

INSTRUCTIONS FOR HUNT GROUPS

Your system may be programme d with “h unt groups.” These are groups of phones that share a common extension number in addition to having individual extension numbers. (A phone that is part of a hunt group can be called directly using its individual extension number.) The phone or phones t hat receive t he call when a hunt group extension number is dialed is determined by a list programmed in your telephone system's software.

To Turn On Or Off Hunt Group Calls

If you are a member of a hunt group, you can use the following Hunt Group Remove/ Replace feature code to determine when you will receive hunt group calls.

— Dial to stop or restart hunt group calls.

ACD Hunt Groups

Some hunt groups use a speci al feature called “Automatic Call Distribution” (ACD) that distributes the hunt group calls equally among the available members. ACD hunt group members are referred to as “agents.” Agents log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls.

ACD Agent IDs

There is an ACD hunt group option that allows the use of Agent ID numbers in place of extension numbers in the hunt group list.

An ACD hunt group can be programmed to circulate calls to agents in two ways:

• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent

• Members: If the hunt group is not programmed to use Agent IDs, it will have a

3 2 4

is assigned an Agent ID number to enter during the login procedure (described on the next page). The hunt group calls are r outed to logged-in age nts, according to their Agent ID number instead of their extensi on number. Because the Agent ID is not associated with any extension, the agent can use any phone in the system to log in and does not have to use the same phone every time.

pre-programmed list of phones and will send calls to th e phones where agen ts are logged in.

INSTRUCTIONS FOR HUNT GROUPS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

ACD Hunt Group Login And Logout

INSTRUCTIONS FOR HUNT GROUPS

Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent will receive calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group wi ll bypass the agent. If y our phone i s in an A CD hunt group, use the following procedures to log in and out.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout feature code:

— With or without the handset lifted, dial .

3 2

If you were already logge d in, the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

— With or without the handset lifted, dial . The display shows AGENT

3 2

— Enter the desired AC D hunt grou p number. (Or you can pre ss to log in to all

of your ACD hunt groups at once.) If you entered an invalid hunt group number, the display shows NOT AN ACD

HUNT GROUP and you hear repeating tones.

— The display shows AGENT LOGIN AGENT ID. Then do one of the following:

• To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The

display shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested ab ove

that use the Agent ID you

entered in this step. If another Agent ID is already logged in at this phone, you hear repeating tones and the displa y shows DIFFERENT AGENT ID ALREADY USED. You must have the other agent log out before you can use that phone.

• To log into ACD hunt group(s) that do not use Agent IDs: Press . The dis-

play shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested above

that do not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO <hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP and you hear repeating tones. Start over.

— If off hook, hang up. Repeat this procedure to log into additional ACD groups, if

necessary.

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

To log out of one or more ACD hunt group:

— EITHER, Dial to log out of all of your ACD hunt groups at once. The

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display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone. Hang up if off hook.

OR, With or without the handset lifted, dial . One of the following dis-

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plays will appear:

• If you were logged in to only one hunt group, the display shows AGENT

LOGGED OUT OF <hunt group > . The procedure is complete.

• If you were logged in to more than one hunt group, the display shows

AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT

LOGGED INTO ANY ACD GROUP.

— If off hook, hang up.

ACD Agent Wrap-Up Terminate

Each time you end an ACD hunt group call, a timer is started. Until that timer expires, you will not receive another call through any ACD hunt group. If you wish to end the wrap-up session before the timer expires, you can use the following procedure.

To terminate the ACD Agent wrap-up period before the timer expires:

— With the handset in the cradle, dial . (If you were not logged in to an

ACD hunt group, the display shows CANNOT ACCESS RESERVED FEA-

TURE.)

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INSTRUCTIONS FOR HUNT GROUPS

ACD Agent ID Automatic Connect Flag

If the “ACD Agent ID Automatic Connect” option is programmed for your hunt group, and you are using a headset, ACD hunt group calls will automatical ly be connected following a short ring burst.

When you log in as an ACD Agent o r remove y our phone fro m do-not-di sturb mode while you are logged in, the first ca ll you rec eive will ring until you answer it. How ever, every time an ACD hunt group call is re ceived a fter the first call, you will hear the ring burst in the headset and the call will be automatically connected.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

9RLFH0DLO)HDWXUHV

The first time you use your Voice Mail mailbox, you need to initialize it, as described on page 7.

ENTERING YOUR MAILBOX

When you enter your mailbox, the system may play one of the following messages:

• Mailbox almost full or fu ll: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

• Message count: The system tells you how many messages are waiting to be heard, if any, and how many are priority messages.

• Remote messaging: The system will indicate whether primary or alternate remote messaging is selected when remote messaging is enabled. It will also alert you if a programming error has been detected and/or whether it encountered busy system resources when attempting to place a remote messaging call.

ENTERING YOUR MAILBOX

Enter your mailbox by following these step s:

— Dial the Voice Mail extension number. (You hear the main menu.) — During or after the greeting, press to identify yourself as a subscriber. — Enter you r mailbox num ber and your pers onal passwor d (if programme d). Then

# #

press . (If you do not have a password, just press .)

If your MSG key is lit and you have a message from Voice Mail:

— Lift the handset OR press . — Press . — Enter your personal password and press .

MSG

SPKR

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

LISTENING TO MESSAGES

Whenever you ent er your mailbox , you are told ho w many new and saved messag es you have.

To lis ten to messages:

— Enter your mailbox as described on page 38. — EITHER, Press

OR, Press to listen to your saved messages.

— The system plays each message in the queue selected. While you are listening to

a message, you can use the following options:

• Press

• Press to back up.

• Press to pause. (Then press any key to continue.)

• Press to skip ahead.

• Pr ess to lower the volu me.

• Press to play the message envelope again.

• Press to raise the volume.

• Press to save the new message in your mailbox.

• Pr ess to delete the mess age from your mailbox.

— When the message has finished playing, you have the following options:

• Press to replay the message from the beginning.

• Press to reply to the message. You can then do one of the following:

— Press to leave a voice mail message for the caller. If the caller had a

mailbox nu mbe r, it will ask you to verify the destination by pressin g . If the number was not associated with a mailbox, it will ask you to enter

a mailbox number. If the message was from an outside caller, you cannot leave a voice mail message.

to listen to your new messages.

to skip to the end of the recording.

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4 5 6 7 9

LISTENING TO MESSAGES

— Press to make a return call. Your call will be transferred automati-

cally to the caller’s extension or telephone number, if available. If the extension number is not ava ilable, you will have the option of leaving

voice mail. If the telephone number is not available, you cannot reply to the message.

• Press to forward a copy of the message to another subscriber. If you want

to include introductory comments, press and record an i ntroduction. If not, press to forward the message without an introduction.

• Pr ess to listen to the pr evious message.

Continued on next page

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

UNDELET ING VOICE MAIL MESSAGES

• Press to play the introductory message “envelope” again.

• Press to listen to the next mes sage.

• Press to save th e new message in your mailbox.

• Press to delete the mess age fr om y our mailbox.

UNDELETING VOICE MAIL MESSAGES

This feature allows you to “undo” the Delete Message operation and restore previously deleted messages. The messages will be restored to your saved-message queue. You have up to 24 hours to restore your deleted messages. After that, voi ce mail will erase them.

To recover deleted messages:

— Enter your mailbox as described on page 38. — Press . — The next prompt gives you the optio n of recove ring delete d messages. P ress

— Your options are:

to continue.

• Pr ess to listen to your deleted mes sages and choose which one s to delete

or recover. After each message you can: — Press to replay the message.

— Press to reply to the message. — Press to forward the message to another mailbox. — Press to listen to the previous message. — Press to replay the message envelope. — Press to listen to the next message. — Press to recover the message. — Press to purge the message from your mailbox.

• Press to recover all of your deleted messages and store them as saved

messages.

• Press to erase all of your deleted messages.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

SENDING MESSAGES

— Enter your mailbox as described on page 38. — Press . — Dial the desired mailbox number or group list number. — After hearing the subscriber's name, press to accept it. — When you hear the tone, record your message.

— When you have completed your message, you have the following options:

— After the message has been sent, you may choose either of the following options:

• To pause while recording, press . To continue, press any key.

• To erase and re-record your message, press

To ex it: Hang up. OR, press and go to the next step. To replay your message: Press . To add to your message: Press and continue your message. To erase and re-record your message: Press . To use the sp ecial delivery options: Press . You can perform one or more of

the following steps:

• Press to mark the message “private.” (This prevents the recipient from

forwarding it to other subscribers.)

• Press to mark the message “certified.” (When a certified message is

heard by the recipient, you will receive a receipt notice.)

• Press to mark the message “priority.” (This will place your message

ahead of all other waiting messages in the receiving mailbox.)

• Press to cancel delivery options.

• Press to deliver the message. (If you wish to mark the message certified,

private, and/or priority, do so before completing this step.)

• Press and enter another mailbox number to send the message to another

destination.

• Pr ess to exit.

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SENDING MESSAGES

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

CANCELING UNHEARD MESSAGES

You can cancel v oice messages you have sent to other voice mailboxes, provided the messages have not yet been heard by their recipients and they were not sent to a group list.

To cancel unheard messages:

— While listening to the voice mail main menu, press . — Press .

— When prompted, enter the number of the mailbox that has the unheard message.

Then you will be asked to confirm the mailbox you selected by pressing .

— It will tell you how many messages you have waiting at the mailbox and play

them for you. After each message, you can:

• Press to replay the message.

• Press to add to the message.

CANCELING UNHEARD MESSAGES

• Press to forward the message to another mailbox

• Press to listen to th e previ ous message.

• Press to replay the message envelope.

• Press to listen to the next mes sage.

• Press to save the mes sag e in your mail box and remove it from theirs.

• Press to delete the mess age.

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AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

PERSONAL OPTIONS

Personal Options allow you to customize your mailbox. Voice Mail has the following personal options:

• Personal Greetings

• Voice Mail Directory Name

• Mailbox Password

• Voice Mail Message “Envelope” Contents

• Remote Messagi ng

• Fax Destination

• Call Screening Transfer Method

Each option is described in detail in the following pages.

Recording Your Personal Greetings

Your primary or alternate greeting is played to callers when they reach your mailbox. When recording your Voice Mail greeting the following information may be helpful for your callers:

• Whether you are in the office and where you can be reached

• When you will be returning calls

• For callers who do not wish to leave a message, how to exit (They can press 0 to

return to the operator.)

Here are some sample greetings to help you plan your message:

• Primary Greeting: Hello, this is __________. I am either on another line or

away from desk and cannot take your call at this time. If you need to speak to someone immediately, please dial zero now. Ot herwise, please leave a detail ed message and I will return your call as soon as possible. Thank you.

• Alternate Greeting: Hello, this is __________. I will be away fro m the office

from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed messa ge, and I will return your call when I return. Thank you.

To change your personal greeting:

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press . — EITHER, Press to record and/or enable your primary greeting.

OR, Press to record and/or enable your alternate greeting. OR, Press to enable the system default mailbox greeting.

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Continued on next page

PERSONAL OPTIONS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

— If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of

the following:

• EITHER, Press to accept the greeting. (Or, press if you wish to replay the greeting, press to add to the greeting, or press to erase and re-

2 3

record the greeting.)

• OR, Press to exit without changing your greeting.

Recording Your Voice Mail Directory Name

Your recorded name is used to identify you in the voice mail directory and to v erify your mailbox number when messages are addressed to you.

To change your directory name:

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press . Your current name is played. (Press to replay your recorded name,

2 1

if desired.)

PERSONAL OPTIONS

— Press to erase and re-record your name. — When you hear a tone, record your first and last name, then press . — Press again to accept your recorded name. (Or, press to replay your

# 1

recorded name, press to add to your name, or press to erase and re-record

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your name.)

Mailbox Password

Your password prevents unauthorized access to your mailbox.

To change your password:

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press .

— If you want to have a password, enter a new password, using up to 12 digits.

If you do not want to use a password, skip th is step.

— Press . Voice Mail plays back your password if you entered one. — Press to accept the password as entered. Or, press if you want to erase and

# #

re-enter your password.

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

Voice Mail Message Envelope Contents

Each voice mail message is preceded by an “envelope” message that can include time and date the message was left, the source of the message, and/or the message length.

To change your message envelope:

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press . You can then do any of the following:

To enable or disable the time/date option, press .

To enable or disable the message source option, press . To enable or disable the message length option, press . To enable all options, press . To disable the envelope, press . To accept the envelope, press .

To return to the Personal Options menu without changing the envelope, press .

Remote Messaging

Remote Messaging is a voic e mail feature that can be e nabled by your instal ler. If your mailbox has this feature turned on, you may program a remote programm ing “cascade” (a series of up to nine telephone numbers) for the voice mail system to call when your mailbox receives new messages.

Each mailbox can have a Primary and an Alternate cascade of numbers. Each cascade can be programmed to be used during specific days and times. For example, if you want to be paged wh en you rec eive a message from 5- 10 PM, on w eekdays, you can set up a Primary cascade. If you also want to receive pages for messages marked “pri- ority” on the weekends, your Alternate cascade could be set fo r all day on Saturdays and Sundays. If you need to enter more than one number (just in case the pager number is busy or out of service) you can enter up to nine numbers for each cascade.

If for some reason Voice Mail is not able to use your remote notification (due to busy facilities or invalid programming), your mailbox will receive a message stating that notification could not be completed.

To se t up r e mote messaging:

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press . — Press to set up a Primary cascade OR press to set up an Alternate cascade.

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Continued on next page

PERSONAL OPTIONS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

— A prompt tells you what the cascade's current status is. Perform one of the fol-

lowing steps.

• To program a cascade level: Press and enter the number of the level you

wish to program (1-9). You then have the following options: — To enable or disable the cascade level: Press . (You cannot enable the

level until a notification number is programmed.)

— To set up or change an extension or telephone numb er: Press . Then

1 2

press if it is an extension number OR press if it is an outside

number. Then enter the number.

— To set up or change a pager number: Press . Then enter the number.

• To set up time o f day for no tification : Press . Then enter the time you

3 2

want the message notification start and st op. Enter the t imes with two digits for the hour and two digits for the minutes. If entering the time in 12-hour

format, you will be prompted to press for AM or press for PM.

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PERSONAL OPTIONS

— The list of options returns. Either select another option, as described above, or

ing times to be the same.

• To set up the days of the week for notification: Press . Then s elect one of the following: Press for Monday-Friday, for all days, or to

1 2 3

select individual days. If you selected individual days, you will be prompted to press digits 1-7 which correspond to the days Sunday through Saturday.

• To select all or priority-only message notification: Press . Then press

for all messages or for priority messages only.

press to save the settings and exit.

Fax Destination

To change your Fax Des tination Number:

Note If you wish to have 24- hou r notification, pro gram th e start ing and end-

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press for More Options and then press .

9 1

— Enter the number of your fax destination, followed by . — To accept press . Or, to erase the number and re-enter it press .

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

Call Screening Transfer Method

This feature is available only if your mailbox has the option enabled. Depending on the Transfer Method you select, transferred ca lls from AXXESSORY Talk may be unannounced (as usual), or one of the following may occur:

• “Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt

asks the caller to record his or her name. When you answer, you hear “You have a

call from (caller's name).”

• “Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the

caller to record his or her name. W hen you answer, you hear “You have a c all from (caller's name),” You can choose whether to accept the call. (See page 12.)

To change your Transfer Method (if allowed):

— Enter your mailbox as described on page 38. Then press to select the Personal

Options Menu.

— Press for More Options and then press . The system tells you what your

current Transfer Method is. You can then select the desired Transfer Method, as follows:

To select unannounced transfers, press . To select screened transfers, press .

To select announce only transfer, pre ss . To return to the Personal Options menu without changing the Transfer Method,

press .

PERSONAL OPTIONS

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

USING THE VOICE MAIL DIRECTORY

The mailbox and extension number directories can be used a ny time Voice Mail asks you to enter a mailbox number. You use the keypad keys to enter the name. The system then plays the closest matching directory name that corresponds to the entry.

• Display Keysets: Press the keys to enter the name. The number of times a key is

pressed determines which character is ente red, as show n below. When adjoining characters are under the same key, press to advance to the next character. For example, 5666 FWD 66337777 enters JONES.

NUMBER OF TIMES KEY IS

KEY12345

1- & ( ) 1 2A B C ’ 2

USING THE VOICE MAIL DIRECTORY

3D E F ! 3 4G H I * 4 5J K L / 5 6M N O # 6 7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0

• Non-Display Keysets: Press a single digit on your telephone dial pad for each

letter or character entered. For example, keypad key shows ABC, key shows DEF, etc. To enter JONES, you would press . Some characters are not shown on the keys: for “Q” press , for “Z” press , for punctuation marks press the key.

If you press at any time while spelling a name, the voice mail system will play a

helpful prompt instructing you how to enter a name.

To use the directory:

— Dial the Voice Mail extension number, then press for Directory Services. — Enter the desired name, as described above, then press .

— The selected name is played. Do one of the following:

• To accept the name, press .

• To hear the previous name in the directory, press .

• To hear additional information for the selected name (if allowed), press .

• To hear the next name in the directory, press .

• To spell a different name, press and spell a new name as described above.

• To switch the first/last name sort order, press

FWD

PRESSED

2 3

5 6 6 3 7

7 9

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

'HIDXOW)HDWXUH&RGHV

Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes.

UTSIDE LINE ACCESS CODES

ACCESS CODE NAME ACCESS CODE NEW CODE

Select Line Group 1-208 9201-9299, 93000-93107 Automatic Route Selection 9200 Emergency Call 911 Outgoing Call 8

EXTENSION NUMBERS

EXTENSION NAME EXTENSION NUMBER NEW NUMBER

Phone Extensions 1000-1511 Hunt Groups 2000-2074 Attendant 0

GENERAL FEATURE CODES

FEATURE NAME FEATURE CODE NEW CODE

Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic Intercom Access On /O ff 361 Automatic Line Access On/Off 360 Automatic Line Answer 350 Background Music On/Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer/Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371

DEFAULT FEATURE CODES

AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

DEFAULT FEATURE CODES

GENERAL FEATURE CODES (CONTINUED)

FEATURE NAME FEATURE CODE NEW CODE

Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Feature Key Default 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset O n /O ff 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove/Replace 324 Message 365 Cancel Message That You Left 366 Cancel Message On Your Phone 368 Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Keys 397 Program Station Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer (Call Pick-Up) 4 Review Keys 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On/Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345

AXXESS Standard an d Basic Keyset and AXXESSORY Talk Guide

Inter-Tel Axxess and Basic User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

QUICK-START INSTRUCTIONS

ABOUT THIS GUIDE

ABOUT YOUR PHONE

The Standard Digital Keyset

The Basic Digital Keyset

Feature Key Functions

What You See And Hear

ABOUT YOUR PHONE SYSTEM

What The Administrators Can Do For You

Initializing Your Mailbox

ABOUT AXXESSORY TALK VOICE MAIL

INTERCOM CALLS

Placing Intercom Calls

Receiving Intercom Calls

OUTSIDE CALLS

Placing Outside Calls

Answering Outside Calls

Using Account Codes

Call Screening

Call Waiting

Displaying Date, Time, Name, and Extension Number

Displaying The Outside Party’s Name

Performing A “Hookflash” During A Call

PLACING CALLS ON HOLD

USING THE SPEAKER AND MICROPHONE

Muting The Microphone

“Group Listen” Using The Speaker

PLACING CONFERENCE CALLS

USING THE MESSAGE KEY

Leaving Messages

Receiving Messages

Transferring To Another Extension

TRANSFERRING CALLS

Transferring To Voice Mail

Transferring To An Outside Number

To Pick Up (Reverse Transfer) A Call From Another Extension:

Manual Call Forwarding

FORWARDING CALLS

Automatic System Forwarding

STATION SPEED DIALING

Storing Speed-Dial Numbers On Your Phone

To view the current programming of Station Speed-Dial keys:

Dialing Station Speed-Dial Numbers

SYSTEM SPEED DIALING

REDIALING A NUMBER

USING THE DIRECTORIES

USING DO-NOT-DISTURB MODE

USING RECORD-A-CALL

PAGING

Making Pages

To Turn Paging On Or Off

REMINDER MESSAGES

REMOTE FEATURE ACCESS

Remote Access Password

Remote Feature Access

PROGRAMMING YOUR FEATURE KEYS

Change Volume Levels

Select Ring Tone

Background Music

SETTING USER PREFERENCES

Returning To Default Operation

Standard And Alternate Keymaps

Automatic Call Answer

Multilingual Capability

SECONDARY EXTENSION APPEARANCES

AGENT HELP

To Turn On Or Off Hunt Group Calls

ACD Hunt Groups

INSTRUCTIONS FOR HUNT GROUPS

ACD Hunt Group Login And Logout

To log out of one or more ACD hunt group:

ENTERING YOUR MAILBOX

LISTENING TO MESSAGES

UNDELET ING VOICE MAIL MESSAGES

SENDING MESSAGES

CANCELING UNHEARD MESSAGES