Inter-Tel Axxess 8662 User Guide

Download

Axxess

Model 8662 Phone User Guide

Axxess IP Mode

MODEL 8000 SERIES PHONES

QUICK REFERENCE GUIDE TO

FREQUENTLY USED FEATURES

These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide.

PLACING AN INTERCOM CALL

1. With or without the handset lifted, dial an extension number.

2. If your call goes through handsfree to the called phone’s speaker, speak after

you hear a double tone. If you hear continuous ringing, wait for the call to be answered.

ANSWERING AN INTERCOM CALL

To answer an intercom call that comes in through your speakerphone:

EITHER, Respond handsfree. OR, Lift the handset for privacy.

To answer a ringing (non-handsfree) intercom call:

EITHER, Lift the handset for privacy.

OR, Press (Speaker) or to respond handsfree.

OR, Press the flashing (Intercom) button.

ANSWER

PLACING AN OUTSIDE CALL

1. With or without the handset lifted, press or dial the Outgoing Call

feature code (default is ).

2. Dial the desired number. (If you see a request for an account code and hear a

single progress tone, you must dial an account code before you can place

your call.)

OUTGOING

MAKING AN EMERGENCY CALL

Dial to automatically place a call to the system’s programmed emer-

gency number (usually 911). You do not have to select an outside line first.

If using an IP phone, consult your system administrator and your local InterTel servicing company for important information about dialing emergency services from your phone before you begin using it.

1 1

CAUTION

Part no. 835.2616-3

ANSWERING AN OUTSIDE CALL

EITHER, Lift the handset. OR, Press .

ANSWER

OR, Press the flashing button.

REDIALING AN OUTSIDE NUMBER

Select a line. Then press or dial . The number is automatically

REDIAL

dialed.

PLACING A CALL ON HOLD

Press (Hold) and hang up or place another call.

To return to the call, lift the handset. Then press or the flashing button.

RESPONDING TO A WAITING CALL

If you hear a “call waiting” tone through your handset and/or you see a flashing lamp, end your current call or place it on hold. Then press , ,

ANSWER

or the

flashing button.

PAGING

1. Lift the handset and press , or dial .

2. Dial the desired zone number (0-9).

3. After the tone, make your announcement and hang up.

PAG E

PICKING UP A CALL FROM ANOTHER EXTENSION

1. Lift the handset and dial .

2. Dial the extension number where the call is ringing or holding.

TRANSFERRING A CALL TO ANOTHER EXTENSION

1. Press or .

2. Dial the desired extension number.

3. Wait for an answer, announce the call, and then hang up.

TRANSFER XFR

If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller.

TRANSFERRING A CALL TO VOICE MAIL

1. Press or .

2. Dial the voice mail extension number.

3. EITHER, Dial the desired mailbox number and then hang up.

TRANSFER XFR

OR, Hang up to send the call to the voice mail menu (so that the caller can enter the mailbox number).

TRANSFERRING A CALL TO AN OUTSIDE NUMBER

1. Press or and select an outside line.

2. Dial the desired telephone number.

3. Wait for an answer, announce the call, and then hang up.

TRANSFER XFR

If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller.

FORWARDING CALLS

1. Press . (Six-line display model users must then select a menu button.)

2. Do one of the following:

FWD

• To forward to an outside telephone number: Select an outside line and dial a telephone number.

• To forward to an extension number: Dial the extension number.

• To forward to your voice mailbox: Dial the voice mail extension.

CANCELING CALL FORWARD

Press . (Six-line display model users must then press the FWD OFF menu button.)

FWD

PLACING CONFERENCE CALLS

1. While on the first call, press . The call is now on hold.

2. Place an intercom or outside call, then press the flashing button to

place the call on hold. (If necessary, repeat this step to place a third call on hold.)

3. Press the flashing button to join all of the calls together in the con-

CNF

ference.

CNF

CHANGING VOLUME LEVELS

Press the (high) or (low) end of the Volume button to change the volume level. To save your change:

EITHER, Press both ends of the Volume button at the same time. OR, Press the middle of the Volume button.

ACCESSING YOUR VOICE MAILBOX

If your button is lit and you have a message from voice mail:

1. Lift the handset or press .

2. Press .

3. Enter your personal password and press .

MSG

If your button is not lit, access your mailbox as follows:

MSG

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, press to identify yourself as a subscriber.

3. Enter your mailbox number and your personal password (if programmed).

Then press .

LISTENING TO VOICE MAIL MESSAGES

1. Access your mailbox as described on page 3.

2. Press to listen to your new messages. While you are listening to a mes-

3. When the message has finished playing, you have the following options:

sage, you can use the following options:

•Press

• Press to back up.

• Press to pause. (Press any button to continue.)

• Press to skip ahead.

• Press to lower the volume.

• Press to play the message envelope.

• Press to raise the volume.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

• Press to replay the message from the beginning.

• Press to reply to the message (or make a return call, if enabled).

• Press to forward a copy of the message to another subscriber.

• Press to listen to the previous message.

• Press to play the introductory message envelope.

• Press to listen to the next message.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

to skip to the end of the recording.

SENDING VOICE MAIL MESSAGES

1. Access your mailbox as described on page 3.

2. Press .

3. Dial the mailbox number where you want to leave the message.

4. Press to accept the subscriber’s name.

5. Record your message after the tone.

6. When finished, hang up or press and listen for more options.

PHONE SYSTEM AND

FEATURE CODES*

OICE MAIL FEATURE GUIDE

391 Account Code – All Calls 324 Hunt Group Remove/Replace

390 Account Code – Optional 365 Message

CODE FEATURE NAME CODE FEATURE NAME

123

USING VOICE MAIL

To access your voice mailbox:

1. Dial the voice mail extension number.

2. Press and enter your mailbox number.

326 ACD Agent Log In 366 Message - Cancel Msg Left

327 ACD Agent Log Out 368 Message -Cancel Msg On Phone

328 ACD Agent Log In/out 367 Message - Silent

329 ACD Agent Wrap-up Term. 314 Microphone Mute

375 Agent Help Request 7 Page

3. Enter your password and press .

376 Agent Help Reject 325 Page Remove/Replace

4. You have the following options:

361 Automatic Intercom Access 397 Prog ram Buttons

360 Automatic Line Access 392 Program Station Passwo rd

• Press to listen to new messages.

350 Automatic Line Answer 6 Queue (Callback) Re quest

• Press to leave a message.

• Press to listen to saved messages.

• Press to program personal options

313 Background Music 385 Record-A-Call

355 Call Forward All Calls 380 Redial

357 Call Forward If Busy 331 Redirect Call

and remote message notification (if

enabled).

messages or cancel unheard sent mes-

sages).

• Press for message options (undelete

5 Conference 359 Remote Programmin g

356 Call Forward If No Answer 305 Reminder Message

358 Call Fwd. If No Answer/Busy 306 Reminder Message Cancel

394 Default Station 4 Reverse Transfer

Voice mail will guide you through the options

with voice prompts. For your convenience,

the table inside this guide summarizes the

307 Directory 396 Review Buttons

300 Display Time And Date 377 Ring Intercom Always On/off

372 Do-Not-Disturb On/Off 398 Ring Tone Selection

373 Do-Not-Disturb Override 321 Station Monitor

395 Feature Button Default 382 Station Speed Dial

312 Group Listen 383 Station Speed Dial Program

319 Handsfree On/Off 354 System Forward On/O ff

options available when listening to mes-

sages, after playing messages, and when

leaving messages.

317 Headset On/Off 381 System Speed Dial

336 Hold – Individual 399 Switch Keymap

335 Hold – System 346 Transfer To Hold

330 Hookflash 345 Transfer To Ring

*Some feature codes may not apply to your phone. For a list of

feature codes specific to your phone, consult the user guide.

Message

Replay Your

Message

# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG

VOICE MAIL OPTIONS

Below is a summary of the options you can

1 Back Up Replay the

use when listening to messages, after playing

messages, and when leaving messages.

Message

Add to Your

Message

2 Pause Reply to the

—

Re-record

Listen to

3 Skip Forward Forward a Copy Erase and

4 Lower

Previous Msg

Volume

5 Play Envelope Play Envelope —

—

Message

Listen to Next

Volume

6 Increase

7 — Save the

Options

Delivery

Message

8———

9 — Delete the

* — — Cancel

and Exit

# Skip to End — Send Message

NUMBER OF TIMES BUTTON IS PRESSED

1-&()1

2ABC'2

3DEF!3

4GHI*4

5JKL# or /5

6MNOÑ or #6

7PQRS7

BUTTON 12345

8TUV?8

Dialpad Characters

3 7 0

default message list below).

message text (see the dialpad character

chart on the next page).

To turn on Do-Not-Disturb:

1. Enter

2. Enter message number 01-20 (see the

3. If desired, enter the optional second-line

4. Hang up.

9WXYZ9

NOTE: The characters under the 4 digit are depen-

and hang up.

3 7

To turn off Do-Not-Disturb:

Enter

dent on the software version.

To turn on Call Forward:

1. Enter one of the following Call Forward fea-

Do-Not-Disturb Messages

3 5 5

All Calls 355

If No Answer 356

If Busy 357

02 LEAVE A MESSAGE 12 OUT OF OFFICE

If No Answer/Busy 358

03 IN MEETING UNTIL 13 OUT UNTIL

04 IN MEETING 14 WITH A CLIENT

2. Enter an extension number or enter a line

05 ON VACATION ’TIL 15 WITH A GUEST

access code followed by an outside tele-

phone number.

06 ON VACATION 1 6 U NAVAI LAB LE

07 CALL ME AT 17 IN CONFERENCE

3. Hang up.

To turn off Call Forward:

08 AT THE DOCTOR 18 AWAY FROM DESK

09 ON A TRIP 19 GONE HOME

1. Enter

2. Press and hang up.

10 ON BREAK 20 OUT TO LUNCH

ture codes:

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

REMOTE FEATURE ACCESS

Remote Feature Access allows you to place

your phone in Do-Not-Disturb mode or forward

calls, either from another phone or through a

special dial-up line.

If you do not hear a tone after each step, or if

you hear repeating tones, you have made a

mistake or the feature is restricted. Start over.

provided by your system administrator). If

To use Remote Feature Access:

1. EITHER, call _______________ (number

required, enter your password.

OR, use any phone on the system.

3 5 9

2. Enter

3. Enter your extension number.

below and at right.

4. Enter your password followed by .

5. You can now use the features described

3 9

To change Station Password:

1. Enter

2. Enter your current password and press

3. Enter the new password and press .

4. Enter the new password again for verifica-

tion and press .

CONTENTS PAGE

FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting Your Phone’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

FINDING YOUR WAY

GETTING STARTED

MOVING ON

LEARNING MORE

MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

CONTENTS PAGE

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

For sales, service, or technical support, contact your local

authorized Inter-Tel dealer.

If you have questions or comments about this User Guide,

contact Inter-Tel Technical Publications at:

Tech_Pubs@inter-tel.com

All products and services mentioned in this publication are the trademarks, service marks, regis-

tered marks, or registered service marks of their respective owners.

Inter-Tel Incorporated.

PowerSense™ is a trademark of Red Hawk/CDT, Incorporated.

, Axxess®, and Unified Communicator® are registered trademarks of Inter-Tel,

Finding Your Way

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Liquid Crystal Display and Menu Buttons. . . . . . . . . . . . . . . . . . . . . . .5

Message Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

FINDING YOUR WAY

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

WELCOME

Your new Model 8662 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide. You can also tear out the pocket guide to keep as a handy reference for features you are likely to use while away from the office (Remote Fea-

FINDING YOUR WAY

ture Access and Voice Mail).

ABOUT THIS GUIDE

This guide contains instructions for using the Model 8662 Phone in Axxess IP mode on the Inter-Tel mation quickly, this guide is divided into four separate sections, as indicated by the tabs.

These sections include the following:

• Finding Your Way: This section provides you with a photo of the Model 8662 Phone and includes general information designed to help you find what you need.

• Getting Started: This section not only includes basic phone and voice mail information, it also provides instructions on how to perform everyday tasks, such as answering calls, making calls, and accessing voice mail.

• Moving On: In this section you’ll learn how to use advanced phone and voice mail features.

• Learning More: This section outlines how your administrators can help if you experience a problem with your phone. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn more about the system.

In addition, this guide contains a list of default feature codes (see page 71), an index (see page 75), and a voice mail flowchart (see page 79) for easy reference.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.

Axxess® telephone and voice mail systems. To help you find infor-

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

ABOUT YOUR PHONE

Your Model 8662 Phone is equipped with a six-line display, a hearing aid-compatible handset, a message indicator lamp, an internal speaker and microphone, and three types of buttons.

• Dialpad buttons: Allow you to enter numbers and letters.

• Feature buttons: Provide quick access to various phone and voice mail features.

• Liquid Crystal Display (LCD) menu buttons: Allow you to scroll through dis-

plays and make selections based on the active feature.

The photo below displays the external components of the phone.

FINDING YOUR WAY

Internal Speaker

(Underneath Handset)

Answer

LCD with six

16-Character Lines

Message Indicator Lamp

Volume

Feature Buttons

Menu Buttons

Hold

Special

12-Button

Dialpad

Handsfree Microphone

(Underneath Edge)

Hearing Aid-Compatible

(HAC) Handset

NOTE: This is the default configuration. Your buttons may have been programmed dif-

ferently. If you are uncertain about the configuration, ask your system administrator.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Feature Button Functions

The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below.

BUTTON IF YOU... YOU CAN... PG.

Press and hang up Answer a call using the speaker. 16

Press the high or low end of the Volume button

FINDING YOUR WAY

Press (International Hold Symbol) Put a call on hold. 19

Adjust volume during a call. 40

CALL

MUTE

DND

PAG E

STN SPDL

SYS SPDL

REDIAL REDIAL

CNF

TRANSFER

MSG

FWD FWD

ANSWER

OUTGOING

Press an unlit button

Press Access an intercom call. 16

Press Mute the microphone. 27

Press unlit or lit Enable/disable Do-Not-Disturb mode. 35

Press Choose a page zone to place a page. 52

Press View or access Speed-Dial numbers. 48

Press View or access System Speed-Dial

Press Redial a telephone number or save the

Press would like to add to the conference

Press and dial the destination number

Press Leave or listen to a message. 28

Press number

Press Answer a call. 16, 18

Press and dial the number Place an outgoing call. 17

MUTE

PAG E

STN SPDL

SYS SPDL

CNF

TRANSFER

MSG

ANSWER

OUTGOING

In addition to the buttons identified in the preceding table, your phone has a Special button ( ). Depending on how your telephone system is configured, you may need to press this button before you dial a feature code. Consult your system administrator if you have questions about how your system is configured.

button or the flashing

CALL

DND

and dial the numbers you

and dial the destination

Select an outside line or answer a call. 17, 18

numbers.

last number dialed.

Place a conference call. 20

Transfer a call. 21

Forward calls to the specified number. 23

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Liquid Crystal Display and Menu Buttons

In addition to the various feature buttons, your phone contains an LCD with six different lines. The top two lines show call information and messages; the remaining four lines display a menu, which changes according to the feature you are using.

To select an option, press the menu button closest to it. If there is only one option on a line, such as DO-NOT-DISTURB, you can press the button on either side.

DISPLAY WITH SIX

16-CHARACTER

LINES

Because the display can only support 16 characters, you may see a few abbreviations. The most commonly used abbreviations are provided in the table below.

ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do-Not-Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group (a group of outside lines) TRNK Trunk (an outside line)

FINDING YOUR WAY

SELECTION

BUTTONS

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Message Indicator Lamp

The message indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the button. This indicator flashes whenever there is a waiting message.

MSG

Power Requirements

The Model 8662 Phone requires either an individual power supply unit or a centralized power source to power the phone. Check with your system administrator about

FINDING YOUR WAY

the specific power requirements for your phone.

Before connecting a power supply unit, make sure it is compatible with your phone. The following individual power supply units are compatible with the Model 8662 Phone:

• Inter-Tel Power Supply Unit (Part Number 806.1114)

• Red Hawk Single Port PowerSense

• An industry-standard IEEE 802.3 Power Supply Unit

It is recommended that you plug your phone’s individual power supply unit into an Uninterruptible Power Supply (UPS). If your phone’s power supply unit is not plugged into a UPS and the power fails, the current phone call will be dropped.

NOTE: Contact your system administrator to order a new power supply unit for your

phone.

Your system may be configured to use a centralized power source (power over Ethernet) rather than an individual power supply unit. Your system administrator will explain how to connect your phone to the centralized power source. If your phone uses power over Ethernet, do not connect an individual power supply unit to the phone.

™

(Part Number 901.0407)

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

ABOUT VOICE MAIL

Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,” which usually corresponds to a valid extension number. You can, however, have an “unassociated” mailbox that does not correspond to an extension. Unassociated mailboxes are typically used for agents or other personnel who don’t have a permanent office.

With your voice mailbox, you can use personal or system greetings to let callers know if you are out of town, on a call, etc. (see page 30). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.

In addition, the Voice Mail Administrator can program the name for “group lists” of mailboxes. With these lists, you can send a message to a group of people by entering one number instead of everyone’s individual mailbox number.

NOTE: You cannot cancel unheard (unretrieved) messages that are sent using group

lists (see page 34).

SOFTWARE COMPATIBILITY

Your Model 8662 Phone is compatible with the following Inter-Tel software:

• Axxess system software V8.1 and later

• Unified Communicator

• CT Gateway V4.1 and later

V2.1 and later

FINDING YOUR WAY

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

WHAT YOU SEE AND HEAR

Your Model 8662 Phone and the telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your phone:

• A red lamp indicates that a call is ringing, holding, or active on your phone.

• The phone’s lamps may be solidly lit or flashing to indicate the status of a call or

feature. To avoid confusion, this guide uses different icons to signify that a lamp

FINDING YOUR WAY

is unlit ( ), lit, ( ), or flashing ( ).

CNF

• If you hear four fast tones or repeating fast tones (reorder tone), you have pressed an invalid button combination, tried to select a restricted line, dialed a restricted or invalid number, dialed too slowly between digits, or waited too long before performing the next step. Hang up and try again.

• Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls.

• Many features “time out” if you wait too long before performing the next step. If this happens, you must hang up and start over.

• “Off-hook” means that the handset is lifted, and “on-hook” indicates that the handset is in the cradle. For example, you must first go “off-hook” to make a call, but you must go “on-hook” to end a call.

CNF

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Getting Started

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting Your Phone’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . . . . . . 12

Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . 13

Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Placing Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Redirect Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Displaying Information on Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . 25

Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . 25

Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mute Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Message Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using Do-Not-Disturb Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

INTRODUCTION

Now that you know what your phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.

ADJUSTING YOUR PHONE’S VIEWING ANGLE

Your Model 8662 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle.

To adjust the viewing angle of the phone:

1. Position the bottom of the phone’s base on a flat surface.

2. Tilt the phone to the desired angle.

3. Place the “feet” of the support mechanism in the holes on the base to secure the

position of the phone.

ADJUSTING YOUR PHONE’S LCD CONTRAST

Your phone has a feature that allows you to adjust the LCD contrast. This feature is only available when the phone is in the idle state. You can choose from eight different

GETTING STARTED

contrast levels by using the Volume button, the LCD menu buttons, or the dialpad digits.

To adjust your phone’s LCD contrast:

1. With the handset in the cradle, dial .

2. Adjust the contrast level of the LCD screen by one of the following methods:

EITHER, Use the Volume button ( = darker, = lighter). OR, Use the LCD menu buttons. OR, Press a number on the dialpad (1=lightest through 8=darkest) that corre-

sponds to your desired contrast level.

3. Accept and save the contrast level by one of the following methods:

EITHER, Press . OR, Lift and replace the handset. OR, Press the ACCEPT menu button on the LCD screen.

3 0 3

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

SETTING UP VOICE MAIL

To begin using your voice mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. See page 44 for additional voice mail options.

Initializing Your Mailbox

The first thing you should do is initialize your mailbox. This allows you to:

• Change the default password number to a personal password.

• Record a name to identify yourself in the company directory.

• Listen to the voice mail introduction.

To initialize your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

NOTE: If you don’t know what the voice mail extension number is, check with your

system administrator.

Press to identify yourself as a subscriber.

3. Enter your mailbox number and default password.

NOTE: Your mailbox number is your default password.

4. If you want a password, enter a new password using digits 0-9 (up to 12 digits).

Then press . Voice mail plays back your password. If you do not want to use a password, just press .

5. Press to accept the entry or press to re-enter your password. The system

prompts you to record your directory name.

6. After the tone, record your first and last name. When finished, press .

7. Do one of the following:

• Press

The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired.

# 3

again to accept the name.

to replay the name you just recorded.

to add to your name.

to erase and re-record your name.

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Recording Your Personal Greetings

You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why they have reached your voice mailbox, you should include the following information:

• Whether or not you are in the office and where you can be reached

• When you will be returning calls

• For callers who do not wish to leave a message, how to exit voice mail (press

to return to the operator)

The following are some sample greetings to help you plan your message:

• Primary Greeting: Hello, this is __________. I am either on another line or away from my desk and cannot take your call at this time. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call as soon as possible. Thank you.

• Alternate Greeting: Hello, this is __________. I will be away from the office from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will

GETTING STARTED

return your call when I return. Thank you.

To change your personal greeting:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press .

4. Do one of the following:

5. If you pressed , continue to the next step.

• Press to record and/or enable your primary greeting.

• Press to record and/or enable your alternate greeting.

• Press to enable the system default mailbox greeting.

If you pressed or , the current greeting is played (if one exists). You can

1 2

then do one of the following:

• Press to accept the greeting.

• Press to replay the greeting.

• Press to add to the greeting.

• Press to erase and re-record the greeting.

• Press to exit without changing your greeting.

6. Hang up.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Recording Your Voice Mail Directory Name

Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you.

To change your directory name:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press . Your current name is played. (Press to replay your recorded name.)

4. Press to erase and re-record your name.

5. When you hear a tone, record your first and last name, then press .

6. Do one of the following:

7. Hang up.

2 1

• Press again to accept your recorded name.

• Press to replay your recorded name.

• Press to add to your name.

• Press to erase and re-record your name.

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

MAKING AND RECEIVING CALLS

Making and receiving calls is the basic purpose of any phone. With your phone, you can make/receive intercom and outside calls and make emergency calls.

Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8662 Phone before you begin using it.

Intercom Calls

Your extension number allows other people to place intercom calls to you, without dialing any extra codes. And, because every phone in your phone system is assigned an extension number, you can call other people in your system quickly and easily.

NOTE: Ask your system administrator for a list of extensions.

Placing Intercom Calls

GETTING STARTED

To place an intercom call:

1. With or without the handset lifted, dial an extension number.

2. If your call goes through handsfree to a phone’s speaker, speak after you hear a

double tone. If you hear continuous ringing, wait for the call to be answered.

The phone system allows you to place a non-handsfree call that will override handsfree mode on the extension you are calling. If you choose to use the Ring Intercom Always feature to always send non-handsfree calls, the called party must pick up the handset to answer the call.

To place a non-handsfree call that will ring at the other phone until answered:

Press before dialing the extension number.

To program your phone to always send non-handsfree calls using the Ring Intercom Always feature:

With the handset in the cradle, dial

CAUTION

3 7 7

. The current status is shown.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following:

• To leave a station message: Press and then hang up.

• To leave a voice mail message: Press and wait for the message center to

MSG

answer. (See page 30 for more message options.)

NOTE: This option is only available if the called phone has a voice mailbox.

• To camp onto a busy extension: Stay on the line and wait for the phone to become available. Do not hang up. After the system timer expires, you hear music until the phone is available.

NOTE: You cannot camp on to a phone if it is in DND mode.

GETTING STARTED

• To request a callback (queue on to the phone): Press and hang up. When the

phone is available, your phone rings. (To cancel the queue request before the callback, press

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Receiving Intercom Calls

Your phone can receive both intercom and non-handsfree intercom calls. If the handsfree feature is enabled on your phone, intercom calls are automatically answered. Non-handsfree intercom calls (see page 14) override the handsfree option.

If your handsfree feature is disabled, or if you receive a non-handsfree intercom call, you must pick up the handset or press a button to answer the call.

To enable or disable your phone’s handsfree answering feature:

With the handset in the cradle, dial

To receive an intercom call:

If the handsfree feature is enabled, the call is automatically answered.

If the handsfree feature is disabled, either press to answer, or lift the handset for pri-

vacy.

To receive a non-handsfree intercom call:

EITHER, Press or

to answer.

OR, Lift the handset for privacy.

NOTE: You must lift the handset if the caller has the Ring Intercom Always feature

GETTING STARTED

(377) enabled.

Instead of answering a ringing call, you can redirect it by pressing one of the following menu buttons:

• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You will not see this option if you do not have a mailbox.

• IC CALL TO DND: Places your phone in DND mode and blocks the call. (See

page 35 for more information about DND mode.)

• SEND TO DEST: Redirects the call to the intercom or outside number that you enter. (See page 24 for more information about the Redirect Call feature).

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Outside Calls

With outside calls, you can talk to people who aren’t members of your phone system. When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires.

Placing Outside Calls

To place an outside call:

1. With or without the handset lifted, press or the OUTGOING menu

button.

2. Dial the desired number.

NOTE: If you see a request for an account code and hear a single beep, you must

dial an account code before you can place your call (see page 56).

Depending on how your system is programmed, you may be able to use one of the following methods to select an outgoing line, instead of pressing the OUTGOING button:

• Dial the Outgoing Call feature code (default is ).

• Press an unlit button, if you have one.

• Dial a Select Line Group feature code (defaults are 92001-92208).

• Dial the Automatic Route Selection (ARS) feature code (default is 92000).

NOTE: Check with your system administrator to see if your system uses custom-

ized feature and access codes.

OUTGOING

GETTING STARTED

CALL

To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out:

When you hear busy signals, press and hang up. When the line is available, your phone rings.

To cancel the queue request before your phone rings:

Press

When dialing the number, you can press one of the following menu buttons:

• OUTSIDE DIR: Selects the speed-dial directory. (See page 57.)

• STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 48.)

• SYS SPEED DIAL: Selects the System Speed-Dial feature. (See page 50.)

• REDIAL: Redials the last outside number you dialed. (See page 25.)

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Receiving Outside Calls

To receive an outside call:

EITHER, Lift the handset.

OR, Press or the ANSWER menu button.

ANSWER

Depending on how your system is programmed, you may be able to use one of the following methods instead of pressing :

• Press the flashing button, if you have one.

CALL

ANSWER

• Press .

Instead of answering a ringing call, you can redirect it by pressing one of the following menu buttons:

• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You will not see this option if you do not have a mailbox.

• SEND TO DEST: Redirects the call to the intercom or outside number that you entered. (See page 24 for more information about the Redirect Call feature.)

Emergency Calls

With the telephone system, you do not have to access an outside line (press

GETTING STARTED

OUTGOING

To make an emergency call:

Dial

) to dial an emergency number.

1 1

. A call is automatically placed to the preset emergency number.

CAUTION

Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8662 Phone before you begin using it.

Call Waiting

If you receive a call while you are already on another call, you will hear a “call waiting” tone and the or

To respond to a waiting call:

End your current call, place it on hold, and/or use one of the following menu buttons:

• ANSWER: Answers the ringing call. If you did not place the current call on

• SEND TO V-MAIL: Sends the call directly to your voice mailbox without inter-

• IC CALL TO DND: Places your phone in DND mode and blocks the call with-

IC CALL

button will flash.

hold, it is disconnected.

rupting the current call. (You will not see this option if you do not have a mailbox.)

out interrupting the current call. (See page 35 for more information about DND.)

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

PLACING CALLS ON HOLD

You can place calls on hold in one of two ways: individual or system.

• Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup (Reverse Transfer) feature (see page 22).

• System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing button for the call, including the phone that placed it on hold.

NOTE: You cannot place intercom calls on system hold.

To place a call on Individual Hold:

1. Press or the HOLD menu button.

2. Hang up or place another call.

To place an outside call on System Hold:

1. Press and dial .

2. Hang up or place another call.

3 3 5

To return to a call that is on hold:

1. Lift the handset.

2. Press or the flashing button.

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

PLACING CONFERENCE CALLS

With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you).

To place a conference call:

1. While on the first call, press or the CNF menu button to put the call on

hold.

2. Place another intercom or outside call.

3. Press or the CNF menu button to place the call on hold. (If necessary,

repeat this step to place one more call on hold.)

4. Press or the CONNECT TO CONFERENCE menu button to join all of

the calls together in the conference.

During the conference call, you can do the following:

• To place the conference on hold: Press the HOLD menu button. This places the conference on hold without disconnecting the parties. To return to the conference, press .

• To drop out of the conference: Press and hang up. This removes your phone from the conference, but leaves the other parties connected.

GETTING STARTED

• To add additional parties to the conference:

a. Press the ADD PARTY menu button. This leaves the conference parties con-

b. Place a call to the party to be added to the conference.

CNF

nected.

CNF

c. EITHER, Press twice.

OR, Press once, and then press CONNECT TO CONFERENCE.

CNF

You and the new party are added to the conference.

• To end the conference and place all parties on individual hold: Press and

CNF

then press to place all of the parties on individual hold. You can then speak to one party at a time by pressing or a flashing button.

• To mute your microphone: Press

or the MUTE menu button. This turns

MUTE

your microphone on or off during the conference. If mute is enabled, you can hear the conferenced parties, but they cannot hear you.

• To transfer the conference to another extension or to voice mail: Press

TRANSFER

or the TRANSFER CNF menu button and dial the desired extension number. Then hang up when you are ready to complete the transfer.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

TRANSFERRING CALLS

Although transferring calls is considered a basic function of a phone, display phones have many advanced options for this feature. With your phone, you can transfer a call to another extension, voice mail, or even an outside line.

To Another Extension

1. EITHER, Press or the TRANSFER menu button.

OR, Press the TRANSFER TO HOLD menu button to place the call on hold at the other phone.

2. Dial the desired extension number or press the IC DIRECTORY menu button to

look up the number. To transfer to your message center, press the MESSAGE CENTER menu but-

ton.

3. Wait for an answer, announce the call, and then hang up.

If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller.

NOTE: If you are receiving a transferred call and the Transfer-To-Connect option is

enabled for your phone, you are automatically connected to the transferred caller once the transferring party hangs up. If this option is disabled, you must press a button to answer the transferred call.

To Voice Mail

1. Press or the TRANSFER menu button.

2. Press the VOICE MAIL menu button.

3. EITHER, Dial the desired mailbox number and hang up.

TRANSFER

OR, Hang up to send the call to the voice mail menu (so that the caller can select the mailbox number).

TRANSFER

GETTING STARTED

CALL

To an Outside Number

1. Press or the TRANSFER menu button.

2. Select an outgoing line by pressing the OUTSIDE PHONE menu button.

3. Dial the desired telephone number.

4. Wait for an answer, announce the call, and then hang up.

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

TRANSFER

If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller.

USING REVERSE TRANSFER

The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another phone. For example, if the attendant transfers a call to you but you have stepped away from your phone, you can pick up the call using another phone.

To answer a call ringing or holding at another phone:

1. Lift the handset and dial .

2. Dial the extension or hunt group (see page 63) number where the call is ringing

or holding. The call is transferred to the phone you are using, and you are connected to the caller.

NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at

any station in a hunt group by dialing the hunt group’s extension number.

GETTING STARTED

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

FORWARDING CALLS

With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this.

To forward calls:

1. Press and then press one of the following menu buttons:

2. Do one of the following:

To cancel any call forward request:

Press and then press the FWD OFF menu button.

OR, Dial any one of the feature codes listed above and then press

FWD

• ALL: All incoming calls are forwarded without ringing at your phone.

• NO ANSWER: All incoming calls are forwarded if they are not answered

before a timer expires.

NOTE: Only the installer or system administrator can adjust this timer.

• BUSY: When your phone is busy, all incoming calls are forwarded without

ringing at your phone.

• NO ANSWER/BUSY: All incoming calls are forwarded if your phone is

busy or if you do not answer, as described above.

• To forward to an outside telephone number:

— Press the OUTSIDE PHONE menu button.

— Dial a telephone number or press the OUTSIDE DIR menu button to

look up and select a number. (See page 57 for more information on directories.)

• To forward to an extension number: Dial the extension number. OR, press

the IC DIRECTORY menu button to look up and select a number.

• To forward to your voice mailbox: Press the VOICE MAIL menu button.

• To forward to your message center: Press the MESSAGE CENTER menu

button.

FWD

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Automatic System Forwarding

Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone.

To enable or disable System Forwarding:

Dial

3 5

Redirect Calls

The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call.

NOTE: You cannot redirect calls to an extension that is in DND or to a restricted out-

side number.

To redirect a call to an extension number:

3 3

1. EITHER, Press and dial .

OR, Press the SEND TO DEST menu button.

2. Dial the extension number or press the IC DIRECTORY menu button to look up

GETTING STARTED

and select a number.

To redirect a call to an outside telephone number:

1. EITHER, Press and dial .

OR, Press the SEND TO DEST menu button.

2. EITHER, Press the OUTSIDE CALL menu button and enter the telephone num-

ber. OR, Use a speed-dial number (see page 48).

3. Press .

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

REDIALING A NUMBER

The Redial feature allows you to quickly redial the last outside number you dialed. Although most phones redial the last number dialed, your system administrator can program your phone to redial the last number saved.

To use the Last Number Dialed feature (if enabled):

With or without the handset lifted, press . A line is selected automatically, and the number is dialed.

To use the Last Number Saved feature (if enabled):

• To save the last number dialed: While the phone is idle or while listening to inter- com dial tone, press .

• To redial the saved number: After selecting a line, press . The number is dialed.If there is no redial number available, the display shows NO NUMBER TO DIAL.

REDIAL

DISPLAYING INFORMATION ON YOUR PHONE

In addition to the four lines on the display that are dedicated to the menu, your Model 8662 Phone has two lines of display where you can view information, such as the date and time or the outside party’s name/number.

Date, Time, Name, and Extension Number

You can temporarily display the system date and time, your username, and your extension number at any time.

To show the date and time display (while on a call, in DND, etc.):

Press and dial

3 0 0

GETTING STARTED

REDIAL

Outside Party’s Name/Number

If you are currently connected to an outside caller with Caller ID, you can toggle between displaying the caller’s name and number.

To show the outside party’s name:

Press and dial

NOTE: If there is no outside party name available, the display shows CANNOT

ACCESS FEATURE.

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

3 7 9

USING A HEADSET

With an electret headset, you can talk on the phone handsfree, without using your speaker and microphone.

NOTE: If your headset has a power-saver mode, make sure the system administrator

has the Headset Connect Tone flag enabled in the telephone system. If this flag is not enabled, you may miss the first few seconds of incoming calls.

To connect a headset:

1. Insert the headset plug into the headset jack.

2. With the handset in the cradle, dial (Headset On feature code) or dial

NOTE: If using a headset, press to connect and disconnect calls.

To disconnect a headset:

1. Unplug the headset cord from the headset jack.

2. With the handset in the cradle, dial (Headset Off feature code) or dial

GETTING STARTED

NOTE: If you have both a headset and a handset connected to your phone and you

are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press to transfer the call back to the headset before replacing the handset in the cradle.

(Headset On/Off feature code). The display shows HEADSET MODE

ON.

(Headset On/Off feature code). The display shows HEADSET MODE

OFF.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

USING THE SPEAKER AND MICROPHONE

If you are not using a headset, you can talk handsfree using your speaker and microphone. The microphone has a mute feature, which, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the party on hold.) You can also use the speakerphone for on-hook dialing, call monitoring, and background music.

Mute Button

To mute the microphone:

MUTE

Press or the MUTE menu button.

To turn the mute feature off:

MUTE

Press or the UNMUTE menu button.

Group Listen Using the Speaker

With the Group Listen feature, you can transmit a conversation over the speaker while you use the handset or headset to continue speaking. This allows other people to hear the caller while the caller can only hear you.

NOTE: You cannot use this feature on a handsfree call. You must be on a call using

the handset or a headset before entering the feature code.

To turn the group listen feature on or off during a call:

Press and dial GROUP LISTEN ON or GROUP LISTEN OFF. (The other party will not hear the confirmation tone.)

1 2

. You hear a confirmation tone and the display shows

GETTING STARTED

NOTE: While you are using the handset, the button lamp will remain unlit, even

though the speaker is on. If you are using a headset, however, the button lamp is lit. Pressing will disconnect the call.

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

USING THE MESSAGE BUTTON

In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the button, you can let the other person know you called.

When you leave a message, you can:

• Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone.

• Leave a message with the called party’s message center, (which can be a person or voice mail). When the party you called responds to the message, a call is

automatically placed to his or her message center instead of your phone.

To indicate that a message is waiting, your phone’s button and the message indicator lamp flash, and the display shows the number of waiting messages.

Leaving Messages

To leave a station message while on an intercom call: Press or the LEAVE MESSAGE menu button and hang up.

To leave a voice mail message while on an intercom call: Press

GETTING STARTED

LEAVE MESSAGE menu button and wait for the message center to answer.

To leave a silent message without placing an intercom call:

1. Press and then the LEAVE MESSAGE menu button.

2. Dial the desired extension number and hang up to leave a station message.

MSG

To cancel a message that you left at another phone:

1. Press and then the CANCEL MESSAGE menu button.

2. Dial the extension number of the phone where you left the message.

MSG

or the

Retrieving Messages

To retrieve a message (Message button and lamp are flashing):

Lift the handset and press . A call is automatically placed to the phone or message center (see page 29) that left the message.

To select the message you want to answer first:

1. With the handset in the cradle, press the VIEW MESSAGE menu button to view

the waiting message. If more than one message is waiting, scroll to the desired message using the PREVIOUS or NEXT menu buttons or press the (high) or

(low) end of the Volume button.

2. Press the REPLY menu button to respond to the desired message.

To cancel a waiting message:

1. Press or the VIEW MESSAGE menu button to view the message to be

2. Press or the DELETE menu button to cancel the displayed message.

MSG

canceled.

MSG

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

ACCESSING YOUR MAILBOX

If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it.

TIP: Generally, pressing during any voice mail operation will advance you to the

next step. For example, when leaving a voice mail message for another voice mail user, you can press to skip the person’s introductory message and proceed directly to the recording phase. Similarly, while listening to messages, you can press to skip the system-generated voice prompts and proceed directly to the playback phase. You can also press to cancel or return to the previous menu at any menu level.

When you access your mailbox, the system may play one of the following messages:

• Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

• Message count: The system tells you how many messages are waiting to be heard, if any, and how many are priority messages.

• Remote Messaging: The system will indicate whether primary or alternate Remote Messaging is selected when the Remote Messaging feature is enabled (see page 46). It will also alert you if a programming error has been detected and/ or if it encountered busy system resources when attempting to place a Remote Messaging call.

NOTE: All of the menu options used for voice mail features are presented as numeric

entries in the following instructions. You can, however, access these options using the menu selection buttons beside the display.

To access your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, press to identify yourself as a subscriber.

3. Enter your mailbox number and your personal password (if programmed). Then

press .

GETTING STARTED

NOTE: If you do not have a password, press . See page 44 for information on

programming passwords.

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

USING VOICE MAIL MESSAGES

Once you’ve accessed your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc.

Listening to Messages

To listen to messages:

1. Access your mailbox as described on page 29.

2. EITHER, Press to listen to your new messages.

OR, Press to listen to your saved messages.

3. While you are listening to a message, you can use the following options:

• Press

• Press to back up.

• Press to pause. Then press any button to continue.

• Press to skip ahead.

• Press or to lower the volume.

• Press to play the message envelope.

GETTING STARTED

• Press or to raise the volume.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

to skip to the end of the recording.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

4. When the message has finished playing, you have the following options:

• Press to replay the message from the beginning.

• Press to reply to the message. You have the following options:

— Press to leave a voice mail message for the caller.

If the caller had a mailbox number, it will ask you to verify the destination by pressing .

If the number was not associated with a mailbox, it will ask you to enter a mailbox number.

If the message was from an outside caller, you cannot leave a voice mail message.

— Press to make a return call. Your call will be transferred automati-

cally to the caller’s extension or telephone number, if available.

If the extension number is not available, you will have the option of leaving a voice mail message.

If the telephone number is not available, you cannot reply to the message.

• Press to forward a copy of the message to another subscriber. If you want

to include an introduction, press . If not, press to forward the message

without additional comments.

• Press to listen to the previous message.

• Press to play the introductory message envelope (see page 44 for infor-

mation on envelope options).

• Press to listen to the next message.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

5. Hang up.

GETTING STARTED

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Undeleting Messages

If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased.

To recover deleted messages:

1. Access your mailbox as described on page 29.

2. Press for Message Options.

3. Press to access undelete options. Your options are:

GETTING STARTED

4. Hang up.

• Press to listen to your deleted messages and choose which ones to delete

or recover. After each message you can:

— Press to replay the message.

— Press to reply to the message.

— Press to forward the message to another mailbox.

— Press to listen to the previous message.

— Press to play the message envelope.

— Press to listen to the next message.

— Press to recover the message.

— Press to purge the message from your mailbox.

• Press to recover all of your deleted messages and store them as saved

messages.

• Press to erase all of your deleted messages.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Sending Messages

To send a message:

1. Access your mailbox as described on page 29.

2. Press .

3. Dial the desired mailbox number or group list number.

4. Press to accept the subscriber’s name.

5. Record your message after the tone. While recording, you have the following

6. When finished recording, hang up or press to access the following options:

options:

• Press to pause while recording. Then press any button to continue.

• Press to erase and re-record your message.

• Press to send the message and return to the voice mail options.

• Press to replay your message.

• Press to add to your message.

• Press

• Press to use the special delivery options. You can then use one or more

to erase and re-record your message.

of the following options:

— Press to mark the message “private.” (This prevents the recipient

from forwarding it to other subscribers.)

— Press to mark the message “certified.” (When the recipient listens to

the message, you will receive a receipt notice.)

— Press to mark the message “priority.” (This will place your message

ahead of all other waiting messages in the receiving mailbox.)

— Press to cancel delivery options.

— Press to deliver the message. (If you want to mark the message certi-

fied, private, and/or priority, you must do so before completing this step.) You may choose either of the following options:

• Press and enter another mailbox number to send the message to another destination.

GETTING STARTED

• Press to exit and return to voice mail options.

7. Hang up.

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

Canceling Unheard Messages

You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists.

To cancel unheard messages:

1. Access your mailbox as described on page 29.

2. While listening to the voice mail main menu, press for Message Options.

3. Press .

4. When prompted, enter the number of the mailbox containing the unheard mes-

sage.

5. Press to confirm the mailbox you are selecting. Voice mail will tell you how

many messages you have waiting at the mailbox and play them for you. After each message, you can:

• Press to replay the message.

• Press to add to the message.

• Press to forward the message to another mailbox.

• Press to listen to the previous message.

• Press to play the message envelope.

GETTING STARTED

• Press to listen to the next message.

• Press to save the message in your mailbox.

• Press to delete the message.

6. Hang up.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

USING DO-NOT-DISTURB MODE

If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, except queue callbacks, recalls, and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.

Your telephone system can have up to 20 different DND messages, each of which can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of the programmed DND messages. For convenience, you should update the following default list.

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

02 LEAVE A MESSAGE 12 OUT OF OFFICE

03 IN MEETING UNTIL 13 OUT UNTIL

04 IN MEETING 14 WITH A CLIENT

05 ON VACATION ’TIL 15 WITH A GUEST

06 ON VACAT I ON 16 UNAVAIL A BLE

07 CALL ME AT 17 IN CONFERENCE

GETTING STARTED

08 AT THE DOCTOR 18 AWAY FROM DESK

09 ON A TRIP 19 GONE HOME

10 ON BREAK 20 OUT TO LUNCH

Because the system DND message only uses one line of your display, you can enter a second line of text, up to 16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers will then see, “IN MEETING UNTIL 3:30.”

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

To enable DND:

1. Press or the DND menu button.

2. EITHER, Dial the two-digit number corresponding to the message you want to

DND

use. OR, Press the SCROLL menu button (and PREVIOUS or NEXT) or press the

(high) or (low) end of the Volume button to scroll through the messages.

3. If desired, customize the second display line by dialing the desired numbers or

letters as described below:

• Remain in numeric mode (Message button and lamp unlit): Press the dialpad buttons to dial the desired numbers. Press for a hyphen (-), for a colon (:), to leave a space, or to backspace.

FWD

MUTE

• Change to alphanumeric mode (Message button and lamp lit): Press

MSG

or the USE ALPHA MODE menu button and then press the dialpad buttons to enter the desired characters. (Refer to the chart below.) The number of times a button is pressed determines which character is entered. For example, 33377744432999 enters “FRIDAY.” When adjoining characters are located under the same button, press once to advance to the next character. For example, 6 666 6632999 enters “MONDAY.” (Note that

FWD FWD

letters correspond to the letters printed on the buttons.) Press twice to

GETTING STARTED

leave a space or press if you need to backspace.

4. Press or lift and replace the handset.

MUTE

FWD

To cancel DND:

EITHER, Press

DND

OR, Press the DND menu button and then the DND OFF menu button.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON12345

ENGLISH CHARACTERS

1-&()1A I U E O a 2ABC'2 3DEF!3 4GHI

5JKL

6MNO

7PQRS7 8TUV?8 9WXYZ9 0@:.,0

# or /

Ñ or #

6 7 8 9 10 11

JAPANESE CHARACTERS*

KA KI KU KE KO i SA SHI SU SE SO u

4 TA CHI TSU TE TO e

NA NI NU NE NO o

HA HI FU HE HO tsu

MA MI MU ME MO ya YA YU YO . , yu RA RI RU RE RO yo WA WO N pa ba long

*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

USING REMINDER MESSAGES

Never be late for a meeting again! With Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a call, you still hear the tones.

Your phone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of reminder messages for your system. For convenience, you should update the following default list.

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 MEETING 11 CALL ENGINEERING

02 STAFF MEETING 12 CALL MARKETING

03 SALES MEETING 13 CALL ACCOUNTING

04 CANCEL MEETING 14 CANCEL DND

05 APPOINTMENT 15 CANCEL CALL FWD

06 PLACE CALL 16 TAKE MEDICATION

07 CALL CLIENT 17 MAKE RESERVATION

08 CALL CUSTOMER 18 REVIEW SCHEDULE

09 CALL HOME 19 LUNCH

10 CALL CORPORATE 20 REMINDER

To request a reminder message:

1. With the handset in the cradle, dial .

2. EITHER, Dial the desired two-digit number for the message that you want.

3 0 5

OR, Press the (high) or (low) end of the Volume button to scroll through the messages.

3. While the desired message is displayed, press .

4. Enter the time you wish to receive the message in hours and minutes. For exam-

ple, 0900 = 9:00. If you dial three digits, such as 900 for 9:00, press .

GETTING STARTED

NOTE: If your system is set for 24-hour format, you must enter the time appropri-

ately (e.g., 1400 = 2:00PM).

If your system is set for 12-hour display format, press for AM or for PM.

To cancel all reminder message requests before they signal you:

With the handset in the cradle, dial

To clear a received reminder message:

With the handset in the cradle, press .

Axxess

Model 8662 Phone User Guide – Axxess IP Mode

3 0 6

1 2

GETTING STARTED

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Moving On

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Direct Station Selection Buttons. . . . . . . . . . . . . . . . . . 54

Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . 55

Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . 60

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

MOVING ON

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 63

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

INTRODUCTION

Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions.

SETTING PREFERENCES

Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.

Phone Configuration

Customizable features on your phone include changing volume levels, enabling background music, selecting a ring tone, and others.

Changing Volume Levels

The phone has eight volume settings: handset intercom, handset outside call, speakerphone intercom, speakerphone outside call, background music, ringing, handset intercom dial tone, and speakerphone intercom dial tone.

NOTE: To change each of these levels, you must be using that feature. For example, if

you want to change the speakerphone level for an intercom call, you must be on a handsfree intercom call.

To change a volume level:

Press (the high end of the Volume button) to increase the volume. Press (the low end of the Volume button) to decrease the volume.

To save your change:

EITHER, Press both ends of the Volume button.

MOVING ON

OR, Press the middle of the Volume button.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Selecting a Ring Tone

The ability to change your ring tone is helpful in close-quartered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone.

To select the type of ring tone for your phone:

1. With the handset in the cradle, dial .

2. Do one of the following to select your ring tone:

• EITHER, Press or the RINGER OFF menu button for no ringing.

3 9

• OR, Press the PREVIOUS or NEXT menu button to scroll to the desired tone.

• OR, Dial 1-9 to select a specific tone.

3. When you hear the tone you want, you can do any of the following:

• EITHER, Press

• OR, Press the ACCEPT menu button.

• OR, Press

• OR, Lift and replace the handset.

Enabling Background Music

If your telephone system is equipped with a music source, you can listen to music through your speaker.

To enable or disable background music:

Dial

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Changing Keymaps

Keymaps identify where feature buttons appear on your phone. While all phones are programmed with a standard keymap, some phones have alternate keymaps (ask your system administrator). If you have an alternate keymap, you can switch between the keymaps by dialing a specific feature code.

To switch between keymaps when your phone is idle:

With the handset in the cradle, dial

3 9 9

To switch between keymaps during a call:

Press and dial

3 9 9

Enabling Automatic Call Answer

The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset (or press ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled, you must first lift the handset (or press ) and then press the flashing button.

To enable/disable this feature for ringing outside calls:

With the handset in the cradle, dial

To enable/disable this feature for ringing (non-handsfree) intercom calls:

With the handset in the cradle, dial

3 6 0

3 6

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Changing the Language

When your phone system is installed, the system administrator can choose two of four different languages (American English, British English, Japanese, or Spanish) as the primary and secondary languages. You can then change the display and voice mail prompts on your phone by toggling between the primary and secondary languages. For example, if the system’s primary language is American English, and your phone is programmed for the primary language, all displays appear in American English, and your voice mail prompts are played in American English (unless changed, as outlined below). If the secondary language is Japanese, and your phone is programmed for the secondary language, all displays appear in Japanese (Katakana) characters, and your voice mail prompts are played in Japanese.

NOTE: You can only use the secondary language voice mail prompts if they are

loaded on the system. By default, all phones are set for the primary language. See your system administrator to determine which languages are programmed for your phone system.

You can also program messages using English/Spanish or Japanese characters, or a combination of both (see page 58 for a list of characters). In displayed lists, such as directories, the English/Spanish characters are alphabetized before the Japanese characters.

To change the assigned language for your phone:

Dial

3 0

to change between your system’s primary and secondary languages,

as desired. Your display shows the current language.

Returning to Default Operation

You can return your phone to default levels at any time. This feature returns volume to default levels; cancels DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once.

To return your phone to default:

Dial

3 9

MOVING ON

NOTE: See page 40 for instructions on changing volume levels.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Voice Mail Options

MOVING ON

Your voice mailbox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first initialize your mailbox (see page 11).

Changing Your Mailbox Password

Your password prevents unauthorized access to your mailbox.

To change your password:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press .

4. If you want to have a password, enter a new password, using up to 12 digits.

If you do not want to use a password, skip this step.

5. Press . Voice mail plays back your password if you entered one.

6. Press to accept the password as entered or press to erase and re-enter your

# 3

password.

7. Hang up.

Changing the Voice Mail Message Envelope

When you receive a voice mail message, voice mail plays the message in an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By default, the envelope contains all of this information, but you can change your envelope, as described below.

To change your message envelope:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press to select the Message Envelope Options Menu. You can then do any of

4. Hang up.

the following:

• Press to enable or disable the time/date option.

• Press to enable or disable the message source option.

• Press to enable or disable the message length option.

• Press to enable all options and return to the Personal Options Menu.

• Press to disable the entire envelope and return to the Personal Options

Menu.

• Press

or to return to the Personal Options Menu.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Changing the Call Screening Transfer Method

NOTE: The Call Screening feature is available only if it is enabled for your mailbox

(ask your system administrator).

Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur:

• “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call

from (caller’s name).”

• “Screened” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” You can choose whether or not to accept the call (see

page 57).

To change your transfer method (if allowed):

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press for More Options.

4. Press . The system tells you what your current transfer method is. You can

5. Hang up.

then select the desired transfer method, as follows:

• Press to select unannounced transfers.

• Press to select screened transfers.

• Press to select announce only transfers.

• Press to return to the Personal Options Menu without making changes.

MOVING ON

Programming a Fax Destination

With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number.

To change your fax destination number:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press for More Options.

4. Press .

5. Enter the number of your fax destination, followed by .

6. EITHER, Press to accept the number.

7. Hang up.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

OR, Press to erase and re-enter the number.

MOVING ON

Changing the Message Search Order

When more than one message is left in your voice mailbox, you can change the order in which you retrieve your messages, based on the date and time they were received.

To change the listening order of your messages:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press for More Options.

4. Press for the Message Search Order.

5. Press to change the search order for new messages or press to change the

1 2

search order for saved messages. You have the following options:

• Press to retrieve the earliest-received messages first (First In/First Out).

• Press to retrieve the latest-received messages first (Last In/First Out).

• Press to return to the Personal Options Menu without making changes.

6. Hang up.

Programming Remote Messaging

NOTE: Your installer or system administrator must enable this feature on your voice

mailbox.

With Remote Messaging, you can program the Voice Processor (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).

Because your mailbox can have a primary and an alternate cascade of numbers, you can program a cascade to be used during specific days and times. For example, if you want to be paged when you receive a message from 5-10 PM on weekdays, you can set up a primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays.

NOTE: If for some reason voice mail is not able to use your remote notification, your

mailbox will receive a message stating that notification could not be completed.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

To set up remote messaging:

1. Access your mailbox as described on page 29.

2. Press to select the Personal Options Menu.

3. Press .

NOTE: This option is not available if you do not have Remote Messaging enabled.

4. Press to set up a primary cascade or press to set up an alternate cascade.

1 2

5. Do one of the following.

• To program a cascade level: Press and enter the number of the level you

wish to program (1-9). You then have the following options:

— To set up or change an extension or telephone number: Press . Then

1 2

press for an extension number or press for an outside number.

Then enter the number.

— To set up or change a pager number: Press . Then enter the number.

— To enable or disable the cascade level: Press . (You cannot enable the

level until a notification number is programmed.)

• To set up the time of day for notification: Press . Then enter the time

you want the message notification to start and stop. Enter the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format, you are prompted to press for AM or

1 2

for PM.

NOTE: For 24-hour notification, program the starting and ending times to be

the same.

• To set up the days of the week for notification: Press . Then select one

of the following:

— Press for Monday-Friday.

— Press for all days.

— Press to select individual days. You are prompted to press digits 1-7

which correspond to the days Sunday through Saturday.

• To select all or priority-only message notification: Press . Then press

1 2

for all messages or for priority messages only.

6. Either select another option, as described above, or press to save the settings

and exit.

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

SPEED DIALING

Station Speed Dial

MOVING ON

Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

You can program and use up to ten personal speed-dial numbers on your phone. In addition, if you have programmable feature buttons, you can program them as speeddial buttons for one-touch dialing. To use a speed-dial button, you must:

• Store the number in a speed-dial location.

• Program an available feature button as a speed-dial button.

• Associate a speed-dial location with the new speed-dial button.

NOTE: You can use the Speed-Dial feature even if your phone does not have pro-

grammable feature buttons.

Programming Station Speed-Dial Numbers

To store a speed-dial number, use the Station Speed-Dial Programming feature code to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0-9.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

To store a number in a speed-dial location:

1. With the handset in the cradle, dial .

2. Dial the speed-dial location (0-9) you want to program.

3. Enter the desired name for the speed-dial number, as described below:

• Alphanumeric mode (Message button and lamp lit): Press the dialpad buttons

to enter the desired characters. (Refer to the chart on page 58.) The number of times a button is pressed determines which character is entered. For example, 533266 would enter “JEAN.” When adjoining characters are located under the same button, press once to advance to the next character. For example, 66 6667776 would enter “NORM.” (Note that letters

FWD

correspond to the letters printed on dialpad buttons 2-9.) Press twice to leave a space. Press if you need to backspace.

MUTE

FWD

• Press the ACCEPT menu button to save the name.

4. Dial the extension number or telephone number to be stored, as described below:

• Numeric mode (Message button and lamp unlit): Enter the number. Press

for a hyphen (-), for a colon (:), to leave a space, or to

FWD

MUTE

backspace.

If your number includes an asterisk, pound, hookflash, or pause, use the menu buttons to enter the special character.

• Press the ACCEPT menu button on the display to save the number.

TIP: To dial outside telephone numbers without first selecting an outgoing line,

enter the Outgoing Call access code (default is ) before the outside telephone number.

MOVING ON

To erase a Station Speed-Dial name and/or number:

1. With the handset in the cradle, dial .

2. Dial the desired location code (0-9) or press the desired Station Speed-Dial but-

ton.

3. Press repeatedly until the name is erased.

4. Press or the ACCEPT menu button to continue.

5. Press repeatedly until the number is erased.

6. Press or the ACCEPT menu button to exit.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

MUTE

Creating Station Speed-Dial Buttons

If your phone has programmable buttons, you can program one or more as speed-dial buttons. After the button is programmed, you must select a speed-dial location to associate with the button.

NOTE: Before you program a speed-dial button, you need to store a number in a

speed-dial location (see the previous instructions).

To program a speed-dial button:

1. With the handset in the cradle, dial .

3 9

2. Press the feature button you want to program as a speed-dial button.

3. Dial .

4. Dial the speed-dial location (0-9) or select the location on your display that con-

tains the number you want to associate with the button.

To view how your Station Speed-Dial buttons are programmed:

1. With the handset in the cradle, dial .

2. Press the desired Station Speed-Dial button. The name and number will be dis-

3 9 6

played.

3. Press or to exit.

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

If necessary, select an outgoing line. You have the following options:

• To use a location number: Press

or dial , then enter the desired

STN SPDL

Station Speed-Dial location number (0-9).

• To use a Station Speed-Dial button: Press the desired Station Speed-Dial button.

System Speed Dial

MOVING ON

Your system administrator can store up to 1000 speed-dial numbers in System SpeedDial locations 000-999.

To view and/or dial System Speed-Dial numbers:

1. Press or dial .

SYS SPDL

2. Dial the location code (000-999) for the desired number.

3. Press or the ACCEPT menu button to dial the displayed number.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

USING RECORD-A-CALL

NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system

administrator if your phone is configured to use P2P audio.

If your telephone system is equipped with a Voice Processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message.

To use the Record-A-Call feature while on a call:

1. EITHER, Press and dial .

OR, Press the RECORD-A-CALL menu button.

2. If required, dial the desired mailbox number. (Your phone may be programmed to

select the mailbox, or you may be required to dial it.)

You hear a confirmation tone when the Record-A-Call feature is activated.

To turn off Record-A-Call:

• EITHER, Press and dial

• OR, Press the CANCEL RECORDING menu button.

• OR, Hang up.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

MOVING ON

PAGING

The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator. Ask your trainer or system administrator how the zones are programmed, and list them below for your convenience.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

Enabling Paging

Making Pages

MOVING ON

NOTE: The Model 8662 Phone has a button which may be programmed to

access a specific page zone. If you do not know which page zone is programmed for this button, ask your system administrator.

PAG E

You can enable or disable page receiving for your phone by using the Page Remove/ Replace feature code. If your phone is assigned to more than one page zone, all zones are removed or replaced at once (you cannot turn off individual zones).

To turn paging on and off for your phone:

Dial

To make pages:

1. Press or dial .

2. Dial the desired zone number (0-9).

3. After the tone, make your announcement and hang up.

PAG E

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

PERFORMING A “HOOKFLASH” DURING A CALL

Certain telephone service companies may require a timed hookflash (a quick hang up and release).

To generate a hookflash while using a line:

EITHER, Press the FLASH menu button. If the FLASH menu button is not visible, press MORE until you see FLASH.

OR, Press and dial

3 3 0

PROGRAMMING YOUR FEATURE BUTTONS

Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers. In addition, you can combine the feature button and Station Speed-Dial functions to program a feature button to dial an outside number.

NOTE: You cannot program secondary extension buttons as feature buttons (see Pro-

gramming Secondary Extension Buttons on page 55).

To program a user-programmable feature button:

1. With the handset in the cradle, dial .

2. Press the feature button you want to program.

3. Dial the feature code or extension number you want to store under that button.

(Refer to page 71 for default feature codes.)

To return all feature buttons to their original default values:

With the handset in the cradle, dial

To display the current feature button values:

1. With the handset in the cradle, dial .

2. Press the feature button(s) you want displayed.

3. Press to hang up.

3 9 7

3 9 5

3 9 6

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

PROGRAMMING DIRECT STATION SELECTION BUTTONS

A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) button provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visually monitor the status of the associated extension.

To assign an extension to a DSS/BLF button:

1. With the handset in the cradle, dial .

2. Press the DSS button(s) and dial the desired extension number.

Once programmed, you can use your DSS button as follows:

• You can place an intercom call to the extension that the DSS button is programmed for by pressing the button once.

• You can transfer a call to the extension that the DSS button is programmed for by pressing the button once and hanging up. (For transferred calls that are forwarded to voice mail, you will hear repeating double tones, and the display will show DEST FORWARDED TO VOICE MAIL.)

• You can visually monitor the status of the extension. The DSS/BLF lamps indicate the status of the extension or feature assigned to the button. These indications are shown in the table below.

If the lamp is... Then...

Solidly lit The associated extension is busy, or the associated feature is enabled.

Flashing slowly The extension is in Do-Not-Disturb.

Flashing rapidly The extension has a call ringing in.

Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm.

3 9 7

MOVING ON

NOTE: For the DSS buttons to work as described above, your system administrator

must define them as user-programmable in Database Programming.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

PROGRAMMING SECONDARY EXTENSION BUTTONS

With the Secondary Extension Appearances feature, you can program various buttons on your phone to indicate the call activity at a different extension (primary phone). In addition to being able to see when a call is ringing, answered, or on hold, you can use your secondary extension button to answer a call that is ringing at the primary phone. Your phone may also be programmed to ring automatically when a given number of calls are waiting at the primary phone (ask your system administrator).

There are two possible types of secondary extension buttons: programmable and nonprogrammable. If you have a non-programmable secondary extension button, only the system administrator can change the associated extension. If you have a programmable button, you can change the extension, as described below.

NOTE: You can only assign the extension for a secondary extension button. You can-

not create or change the secondary extension button (e.g., make it a feature button).

To display the current secondary extension button assignment(s):

1. With the handset in the cradle, dial .

2. Press the secondary extension button(s) you want displayed.

To assign a primary phone to a secondary extension button (if enabled):

1. With the handset in the cradle, dial .

2. Press the secondary extension button and dial the desired extension number.

Once programmed, you can use your secondary button as follows:

• You can press your flashing secondary extension button to answer a call that is ringing or holding on any button at the primary phone.

CALL

• You can press your unlit secondary extension button to place an intercom call to the primary phone.

3 9 6

3 9 7

MOVING ON

NOTE: If the secondary button is flashing (i.e., a call is ringing at the primary phone),

you can press before pressing the flashing button to place an intercom call to the primary phone without answering the call. Or, you can just dial the primary phone’s extension number.

To transfer a call back to the extension after you have answered it on your phone:

• To transfer to hold: Press the secondary extension button, announce the call (if desired), and then hang up.

• To transfer to ring: Press and then the secondary extension button. You can announce the call, if desired, before hanging up to complete the transfer.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

TRANSFER

USING ACCOUNT CODES

If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print.

There are three types of account codes:

• Standard account codes are automatically entered into the SMDR report whenever you place a call.

• Forced account codes must be dialed before you can place an outside call.

• Optional account codes can be entered at any time during a call.

NOTE: Your system administrator can tell you which types of account codes are used

on your telephone system.

To enter an optional account code:

1. Press and dial .

2. Enter the optional account code. If the account code is not immediately accepted,

press .

To set an account code for all calls placed from your phone:

Dial

3 9

and then the account code. If the account code is not immediately

accepted, press . This code will be used for all calls made from your phone until it is disabled.

To disable the code:

Dial

3 9

and press .

3 9 0

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

SCREENING CALLS

NOTE: This feature is available only if your telephone system is equipped with a Voice

Processor (voice mail).

If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the transfer method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 45 for details).

If your voice mailbox is programmed for screened calls, you have the following options when you receive a transfer:

• Press the ACCEPT menu button or to accept the call.

• Press the REPLAY menu button or to replay the announcement.

• Press the SEND TO V-MAIL menu button or to send the call to voice mail.

• Press the FORWARD menu button or

forward the call to another extension.

• Press the REFUSE menu button or to refuse the call.

USING THE DIRECTORIES

With directories, you can use your phone dialpad to find names, numbers and features. You can then use the directory information to make calls, access features, or leave voice mail messages.

and then enter the extension number to

MOVING ON

Phone Directory

The phone directory contains a list of the extension numbers, system speed-dial numbers, feature codes, and their associated names. To search for an item, you can enter the full or partial name. The system will then find the closest match. Once the correct match is displayed on your phone, you can dial the number or press a button to access that extension or feature.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

MOVING ON

To perform a directory search using your dialpad buttons:

1. If your phone is idle, press the DIRECTORY menu button, then press the menu

button for the desired directory (IC DIRECTORY, OUTSIDE DIR, or FEATURE DIR).

If placing a call, choose between OUTSIDE DIR and IC DIRECTORY.

2. Enter letters or numbers (up to 10 characters) as described below:

• Remain in alphanumeric mode (Message button and lamp lit): Press the dial-

pad buttons to enter the desired characters. (Note that letters correspond to the letters printed on dialpad buttons 2-9.) The number of times a button is pressed determines which character is entered. For example, 77776444844 would enter “SMITH.” When adjoining characters are located under the same button, press once to advance to the next character. For example, 5666

FWD FWD

advance and twice to leave a space. Press to backspace.

FWD

66337777 would enter “JONES.” Press once to

MUTE

• Change to numeric mode (Message button and lamp unlit): Press the dialpad

buttons to enter an extension number. Press to backspace.

3. Press the SEARCH menu button to begin the search. If desired, you can use the

MUTE

PREVIOUS and NEXT menu buttons or the high/low end of the Volume button

to move alphabetically through the directory.

4. Press the CALL (for IC or OUTSIDE DIRECTORIES) or ACCEPT (for FEA-

TURE DIR) menu button to dial a number or feature code while it is displayed.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON12345

ENGLISH CHARACTERS

1-&()1A I U E O a 2ABC'2 3DEF!3 4GHI

5JKL# or /5 6MNOÑ or #6 7PQRS7 8TUV?8 9WXYZ9 0@:.,0

6 7 8 9 10 11

JAPANESE CHARACTERS*

KA KI KU KE KO i SA SHI SU SE SO u

4 TA CHI TSU TE TO e

NA NI NU NE NO o HA HI FU HE HO tsu MA MI MU ME MO ya YA YU YO . , yu RA RI RU RE RO yo WA WO N pa ba long

*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Voice Mail Directory

Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. Like the phone directories, you don’t have to enter the full name because the system finds the closest match based on your entry.

To perform a directory search using your dialpad buttons:

When prompted, press the buttons to enter the name. The number of times a button is pressed determines which character is entered, as shown below. When adjoining characters are under the same button, press to advance to the next character. For example, 5666 66337777 enters “JONES.”

To use the directory to leave a voice mail message:

1. Dial the voice mail extension number.

2. Press for Directory Services.

3. Enter the desired name, as described above, and press . The selected name is

played.

4. Do one of the following:

• Press to accept the name.

• Press to hear the previous name in the directory.

• Press to hear additional information for the selected name (if allowed).

• Press to hear the next name in the directory.

• Press and spell a new name to search for a different name.

• Press

FWD

BUTTON12345

1-&()1 2ABC' 2 3DEF ! 3 4GHI

5 J K L # or / 5 6MNOÑ or #6 7PQRS7 8TUV?8 9WXYZ9 0@:. , 0

to switch the first/last name sort order.

FWD

NUMBER OF TIMES BUTTON IS PRESSED

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

PROGRAMMING REMOTE FEATURE ACCESS

If you are away from your desk and forgot to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line.

Remote Access Password

Before you use Remote Feature Access, you should program a password, as described below.

To change the password from your phone:

1. Dial .

2. Enter your current password, followed by .

3 9

NOTE: Your extension number is your password at default.

MOVING ON

3. Enter the new password followed by . You hear a confirmation tone.

4. Enter the new password again for verification followed by . You hear a confir-

mation tone.

To change the station password using remote programming, see the next page.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Remote Feature Access

To access your phone from another phone:

1. EITHER, Call your Direct Inward System Access number (provided by your sys-

tem administrator). If required, enter your password. OR, Use any phone on the system.

2. Dial .

3. Enter your extension number.

4. Enter your password followed by . You can now use any of the following fea-

3 5 9

tures.

To change the station password using Remote Programming:

a. Dial .

3 9

b. Enter the new password, followed by .

c. Enter the new password again for verification, followed by .

To turn on DND:

a. Dial .

b. Enter the message number (01-20) and enter the optional second-line message

3 7 0

text.

To turn off DND: Dial

3 7

To turn on Call Forward:

a. Enter one of the following Call Forward feature codes.

All Calls

.......................

If No Answer ................

If Busy.........................

If No Answer or Busy .....

b. Enter an extension number or enter an outside line access code followed by a

3 5 5

3 5 6

3 5 7

3 5

telephone number.

3 5 5

To turn off Call Forward: Dial

5. Hang up.

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

REQUESTING AGENT HELP

NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system

administrator if your phone is configured to use P2P audio.

Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

If the Agent Help Extension is a digital phone, the phone’s microphone is automatically muted so that the supervisor cannot be heard unless he or she presses . If the Agent Help Extension is a single-line phone, however, the supervisor can be heard as soon as the conference is established. In either case, the supervisor can hear all other parties on the call.

To use the Agent Help feature while on a call:

1. Press and dial . If you hear repeating tones, the Agent Help feature

is not available at your phone, you already have four parties in your call, not enough system circuits are currently available, or the Agent Help Extension is in DND.

2. Dial the Agent Help Extension number, if required. (Your phone may be pro-

grammed to automatically dial the number, or you may be required to dial it.) If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is

enabled, and the supervisor can monitor or join your call.

If the Agent Help Extension rejects the call, you hear a confirmation tone, and the display shows AGENT HELP REJECTED.

To respond to an Agent Help request at a display phone:

When you receive an Agent Help request, your display shows <name> REQUESTS

MOVING ON

HELP. You can do one of the following:

• To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press

• To reject the call: Press the Reject Help menu button.

3 7 5

MUTE

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

WORKING IN HUNT GROUPS

Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.

Hunt Group Calls Enabled/Disabled

If you are a member of a hunt group, you can enable or halt hunt group calls to your extension.

To turn on or off hunt group calls:

Dial

ACD Hunt Groups

Some hunt groups use a special feature called Automatic Call Distribution (ACD) that distributes the hunt group calls equally among the available members. These hunt group members are referred to as “agents,” who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls.

Distributing Calls

Calls are distributed through an ACD hunt group based on Agent IDs or extensions, as described below.

• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent is assigned an Agent ID number to enter during the login procedure (described on the next page). The hunt group calls are routed to logged-in agents, according to their Agent ID number instead of their extension number. Because the Agent ID is not associated with any extension, the agent can use any phone in the system to log in.

• Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in.

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Logging In and Out of ACD Hunt Groups

Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code:

With or without the handset lifted, dial sary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.

NOTE: This feature code acts as a toggle. If you were already logged in, the display

shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

1. With or without the handset lifted, dial . The display shows AGENT

2. EITHER, Enter the desired ACD hunt group number.

OR, Press to log in to all of your ACD hunt groups at once. The display shows

AGENT LOGIN AGENT ID.

NOTE: If you entered an invalid hunt group number, the display shows NOT AN

ACD HUNT GROUP, and you hear repeating tones.

3. Do one of the following:

• To log into one or more ACD hunt groups using Agent IDs: Enter your

Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are logged into

the ACD hunt group using Agent IDs.

and enter your Agent ID, if neces-

MOVING ON

NOTE: If another Agent ID is already logged in at this phone, you hear

repeating tones, and the display shows DIFFERENT AGENT ID ALREADY USED. You must have the other agent log out before you can use that phone.

• To log into one or more ACD hunt groups not using Agent IDs: Press .

The display shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group that does not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO <hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.

4. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if

necessary.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.

NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call

you receive (after you log in or remove your phone from DND while logged in) will ring until you answer it. You will, however, be automatically connected to subsequent calls.

To log out of one or more ACD hunt group:

1. EITHER, Dial to log out of all of your ACD hunt groups at once. The

display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

OR, With or without the handset lifted, dial

. One of the following dis-

plays will appear:

• If you were logged in to only one hunt group, the display shows AGENT

LOGGED OUT OF <hunt group>. The procedure is complete.

• If you were logged in to more than one hunt group, the display shows

AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT

LOGGED INTO ANY ACD GROUP.

2. Hang up if off-hook.

MOVING ON

Ending an ACD Hunt Group Call

Each time you end an ACD hunt group call, a wrap-up timer is started. Until this timer expires, you will not receive another call through any ACD hunt group. You can, however, end the wrap-up session before this timer expires, as described below.

To terminate the ACD Agent wrap-up period before the timer expires:

With the handset in the cradle, dial

NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

MOVING ON

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Learning More

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 68

Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

LEARNING MORE

INTRODUCTION

If you want to know more about your phone and voice mail system, this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions.

WHAT THE ADMINISTRATORS CAN DO FOR YOU

The administrators are the people to whom you should turn if you have any problems with your phone and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your phone.

The types of administrators that can help you with your phone/voice mail are as follows:

• System Administrator: Performs certain telephone system functions, including:

— Setting the date and time

— Programming System Speed-Dial numbers

— Making database changes, such as programming usernames, toll restriction,

DND messages, and extension numbers

• Voice Mail Administrator: Performs tasks associated with the voice mail sys- tem, including:

— Recording a broadcast message that is sent to all mailboxes at once

— Performing mailbox maintenance (such as changing your password)

LEARNING MORE

— Customizing voice mail prompts

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.

If you are a system administrator or if you need additional information not available in this guide, refer to the Administrator’s Guide (part number 550.8001).

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

FREQUENTLY ASKED QUESTIONS (FAQS)

This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your system administrator or your local Inter-Tel dealer.

Q1. How do I program System Speed-Dial numbers?

A1. Only your system administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page 48).

Q2. How do I change the time and date on my phone?

A2. Only your system administrator can change the time and date. Please contact your

system administrator if you notice that the date and time are incorrect.

Q3. How can I retrieve messages if I don’t know the password for my voice mail?

A3. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these options don’t work, contact your system administrator, who can change or erase the password for you. You can then retrieve your messages and reset the password, if desired (see page 44).

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 32). If you attempted to undelete a voice mail within this time frame but you

were still unsuccessful, your voice mail system may not have sufficient space programmed to store deleted messages.

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your system administrator can change the number of rings that are allowed

before the call is forwarded to voice mail.

Q6. How can I change the name displayed on my phone?

A6. Only your system administrator can change the usernames assigned to extensions.

Q7. How do I scroll through options on the display screen?

A7. Press the (low) end of the Volume button to scroll down or the (high) end of

the Volume button to scroll up. Or, you can use the PREVIOUS or NEXT menu buttons.

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

LEARNING MORE

Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-

ing that the button is non-programmable.

A8. Your system administrator has programmed that button as a non-programmable but-

ton. Because you cannot override system programming from your phone, you must choose another button.

Q9. Why can’t I use one of the features described in this guide?

A9. There are a few reasons why you might not be able to access the feature. Some possi-

ble reasons include:

• Your system administrator may not have enabled the feature for your phone.

• Your system administrator may have programmed your phone to block the fea-

ture.

Q10. Why don’t the local phone company star codes (i.e.*82, *69, etc.) work when I press

OUTGOING

or use the Outgoing Call feature code ( by default) to call an outside

number?

A10. Rather than pressing or to access an outside line, you must dial a

OUTGOING

Select Line Group number before you can use the star codes. For example, if your system is using the default Select Line Group numbers, dial 92001 to access that line. Once you have dial tone, you can dial the star code and the number.

Q11. Why can’t I use the Agent Help or Record-a-Call features?

A11. If your phone is configured to use peer-to-peer (P2P) audio, you will not be able to

use the Agent Help and Record-A-Call features when you are on a P2P call. To determine if your phone is configured to use P2P audio, consult your system administrator.

Q12. If I need further assistance, how do I get technical support?

A12. First, contact your system administrator if you have a question that is not covered in

this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support are handled at the local level.

LEARNING MORE

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

DEFAULT FEATURE CODES

Use the blank spaces below to enter custom feature codes, if necessary.

UTSIDE LINE ACCESS CODES

ACCESS CODE NAME ACCESS CODE NEW CODE

Select Line Group 1-208 92001-92208 Automatic Route Selection 92000 Emergency Call 911 Outgoing Call 8

EXTENSION NUMBERS

EXTENSION NAME EXTENSION NUMBER NEW NUMBER

Phone Extensions 1000-1999 Hunt Groups 2000-2299 Attendant 0

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

LEARNING MORE

GENERAL FEATURE CODES

FEATURE NAME FEATURE CODE NEW CODE

Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic Intercom Access On/Off 361 Automatic Line Access On/Off 360 Automatic Line Answer 350 Background Music On/Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer/Busy 358 Change Language 301 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371 Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Feature Button Default 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove/Replace 324 LCD Contrast Control 303 Message 365 Message – Cancel Message Left 366 Message – Cancel Message On Phone 368 Message – Silent Message 367

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

GENERAL FEATURE CODES (CONTINUED)

FEATURE NAME FEATURE CODE NEW CODE

Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Buttons 397 Program Station Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer (Call Pick-Up) 4 Review Buttons 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed-Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On/Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

LEARNING MORE

NOTES

LEARNING MORE

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Index

Abbreviations 5

About This Guide 2

About Voice Mail 8

About Your Phone 3

Accessing Your Mailbox 29

Accessing Your Phone 61

Account Codes 56

ACD Agent Wrap-Up Period 65

ACD Hunt Groups 63

Adding Parties to a Conference 20

Adjusting Your Phone’s LCD Contrast 10

Administrators 68

Agent Help 62

Agent IDs 63

Alternate

cascade 46

greeting 12

Assigning Secondary Extension Buttons 55

Automatic Call Answer 42

Automatic System Forwarding 24

Background Music 41

Buttons

dialpad 3

Direct Station Selection 54

feature 3, 53

LCD menu 5

message 28

mute 20

secondary extension 55

special 4

Call Pickup (Reverse Transfer) 22

Call Waiting 18

Callbacks 15

Calls

ending ACD 65 making 14, 17 making conference 20 picking up (reverse transferring) 22 placing a non-handsfree 14 placing on hold 19 receiving 16, 18 receiving non-handsfree 16 returning to a held caller 19

waiting for called phone 15 Camp On 15 Canceling

call forwarding 23

callback requests 15

messages 28

queue requests 17

reminder messages 37

unheard messages 34 Cascade Levels 46 Changing

call screening transfer method 45

directory name 13

fax destination number 45

keymaps 42

message envelope 44

message search order 46

personal greeting 12

remote access password 61

transfer method 45

voice mail message envelope 44

voice mailbox password 44

volume levels 40 Changing Default Passwords 11 Clearing Reminder Messages 37 Conference Calls 20 Connecting a Headset 26 Creating Station Speed-Dial Buttons 50

Date, Time, Name, and Extension Number 25 Defaults

feature buttons 53

feature codes 71

phone 43

reminder message chart 37 Deleting Station Speed-Dial Numbers 49 Dial Tones 8 Dialing Options 17 Dialing Speed-Dial Numbers 50

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field (DSS/BLF) 54 Directories

name 13 outside 17 phone 57 using 57 voice mail 59

Disabling

account codes 56 automatic call answer 42 background music 41 cascade levels 47 do-not-disturb 36 group listen feature 27 handsfree 16, 18 handsfree answering feature 16 hunt group calls 63 paging 52 record-a-call 51

system forwarding 24 Disconnecting a Headset 26 Displaying

date and time 25

feature buttons 53

information 25

outside party’s name 25

secondary extension buttons 55 Displays, LCD 5 Distributing Calls 63 Do-Not-Disturb (DND) 35 Dropping Out of a Conference 20

Emergency Calls 18 Enabling

account codes 56

automatic call answer 42

background music 41

cascade levels 47

do-not-disturb 36

group listen feature 27

handsfree 16, 18

handsfree answering feature 16

hunt group calls 63

paging 52

record-a-call 51

system forwarding 24 Ending a Conference Call 20 Ending an ACD Hunt Group Call 65

Entering Account Codes 56 Erasing Station Speed-Dial Numbers 49 Exiting a Conference 20

Fax Destination Number 45 Feature Button Functions 4 Feature Buttons 3 Feature Codes 71 Features

agent help 62 do-not-disturb 35 group listen 27 handsfree 16, 18 hold 19 last number dialed/saved 25 mute 27 record-a-call 51 reminder messages 37 remote messaging 46

ring intercom always 14 Forced Account Codes 56 Forwarding Calls 23 Frequently Asked Questions (FAQs) 69 Full Mailbox 29

Generating a Hookflash 53 Greetings 12 Group Listen 27 Group Listen Using the Speaker 27 Group Lists 7

Handsfree Mode 16, 18 Hold 20 Hookflash 53 Hunt Group Calls Enabled/Disabled 63 Hunt Groups 64

Individual Hold 19 Initializing Your Mailbox 11 Intercom Calls 14 Introduction 40

Keymaps 42

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Last Number Dialed/Saved 25

LCD (Liquid Crystal Display) 5

LCD Contrast 10

Leaving Messages 28

Liquid Crystal Display (LCD) Menu buttons 3

Listening to Messages 30

Logging In and Out of ACD Hunt Groups 64

Mailbox Almost Full/Full 29

Making

calls 14

emergency calls 18

pages 52

Manual Call Forwarding 23

Members, Hunt Group 63

Menu Button 5

Menu Buttons 5

Message

button 28

count 29

envelope 44

indicator lamp 6

notification 47

search order 46

Messaging, Remote 29

Microphone 20, 27

Mute Button 20, 27

Mute Feature 27

Non-Handsfree Calls 16

Number of Messages 29

Numeric Mode 58

Off-Hook 8

On-Hook 8

Outside

calls 17

directory 17

party’s name/number 25

Paging 52 Passwords 11, 44 Peer-to-Peer (P2P) 70 Phone Configuration 40 Phone Directory 57 Picking Up a Call 22 Placing

calls on hold 19

conference calls 20

intercom calls 14

non-handsfree call 14

outside calls 17 Primary Cascade 46 Primary Greeting 12 Programming

date and time notification 47

Direct Station Selection buttons 54

fax destination 45

feature buttons 53

remote feature access 60

remote messaging 46

ring intercom always 14

secondary extension buttons 54

station speed-dial numbers 48

Queue the Line 15

Receiving

intercom calls 16

outside calls 18 Receiving Calls 14 Record-A-Call 51 Recording Personal Greetings 12 Recording Voice Mail Directory Name 13 Recovering Deleted Messages 32 Redialing a Number 25 Redirect Calls 24 Reminder Messages 37 Remote Access Password 60 Remote Feature Access 61 Remote Messaging 29, 46 Requesting

a callback 15

a reminder message 37 Responding to a Waiting Call 18 Responding to Agent Help 62

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

Retrieving Messages 28

Returning

feature buttons to default 53

to a held call 19

your phone to default 43

Reverse Transfer (Call Pickup) 22

Ring Intercom Always 14

Saving the Last Number Dialed 25

Saving Volume Levels 40

Screening Calls 57

Search Order 46

Secondary Extension Buttons 55

Selecting a Ring Tone 41

Selecting Message Order 28

Sending Calls to Voice Mail 18

Sending Messages 33

Setting

account codes 56

preferences 40

Setting Up

remote messaging 47

voice mail 10

SMDR (Station Message Detail Recording) 56

Speaker 27

Speed Dialing 48

Standard Account Codes 56

Station Message 15

Station Message Detail Recording (SMDR) 56

Station Speed Dial 48

Switching Keymaps 42

System Administrator 68

System Hold 19

System Speed Dial 50

Terminating the ACD Agent Call 65

Timers 65

Transferring Back to the Primary Phone 55

Transferring Calls 21

Undeleting Messages 32

User-Programmable Feature Buttons 53

Using

account codes 56

defaults 37, 43

directories 57

do-not-disturb mode 35

headset 26

message button 28

mute feature 27

record-a-call 51

reminder messages 36

secondary extension buttons 55

speaker and microphone 27

voice mail messages 30

Viewing Speed-Dial Numbers 50

Voice Mail 7

administrator 68

directory name 13

message envelope 44

messages 15

options 44

password 44

Voice Mail Messages 30

listening to 30

sending 33

undeleting 32

Voice Mailbox 7

Voice Processor 7

Volume Levels 40

Waiting Calls 18

What the Administrators Can Do for You 68

Working in Hunt Groups 63

Wrap-Up Timer 65

Zones, Page 52

Axxess® Model 8662 Phone User Guide – Axxess IP Mode

VOICE MAIL FLOWCHART

OTE: At any menu level, you can press to cancel or return to the previous menu or press to accept.

ACCESSING YOUR MAILBOX

• EITHER, Press the Message button to respond to a message from voice mail.

OR, Call the voice mail extension number, press

, and enter your mailbox

number.

• Enter your password and then .

SUBSCRIBER MAILBOX MENU

Listen to New Message

Send A Message

Listen to Saved Messages

Personal Options

Message Options

SENDING A MESSAGE

• Dial the mailbox number, reply to a message, or forward a message.

• Record your message. To pause press

To erase press

• Hang up to send OR

Replay

Add

Erase and Re-Record

Delivery Options

Press for options.

RECORDING OPTIONS

DELIVERY OPTIONS

Private

Certified

Priority

Send to Other Mailboxes

Send and Exit Hang Up

PERSONAL OPTIONS

Record Greeting

Primary Greeting

Alternate Greeting

System Greeting Also see Recording Options

Record Directory Name

See Recording Options

Record Password

Change Envelope Settings

Time and Date

Message Source

Message Length

All Options

No Options

Remote Messaging

Primary Cascade

Alternate Cascade

More Options

Fax Destination

Message Order

Transfer Method

MESSAGE ORDER

New Messages

Saved Messages

TRANSFER METHOD

Unannounced

Screened

Announce Only

MESSAGE OPTIONS

Cancel Unheard Messages

Recover Deleted Messages

Listen

Recover All

Erase All

LISTENING TO MESSAGES

While the message is playing:

Back Up

Pause

Move Forward

Lower the Volume

Play the Envelope

Increase the Volume

Save the Message

Delete the Message

Skip to the End

After the message:

Replay Message

Reply to the Message

Voice Mail Message

Return Call

Forward a Copy

See Recording Options

Listen to Previous Message

Play the Envelope

Listen to Next Message

Save the Message

Delete the Message

REMOTE MESSAGING

Program Cascade Level

Enter cascade level number, then:

Enable/Disable

Enter Personal #

Enter Pager #

Enter Time of Day

Set Days of Week

Monday-Friday

All Days

Individual Days 1-7

Select Message Types

All Messages

Priority Messages

Part No. 550.8117 Issue 8.1, November 2003

A661/9228A

Inter-Tel Axxess 8662 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Finding Your Way

WELCOME

ABOUT YOUR PHONE

Feature Button Functions

Liquid Crystal Display and Menu Buttons

Message Indicator Lamp

Power Requirements

ABOUT VOICE MAIL

SOFTWARE COMPATIBILITY

WHAT YOU SEE AND HEAR

Getting Started

INTRODUCTION

ADJUSTING YOUR PHONE’S VIEWING ANGLE

ADJUSTING YOUR PHONE’S LCD CONTRAST

SETTING UP VOICE MAIL

Initializing Your Mailbox

Recording Your Personal Greetings

Recording Your Voice Mail Directory Name

MAKING AND RECEIVING CALLS

Intercom Calls

Outside Calls

Emergency Calls

Call Waiting

PLACING CALLS ON HOLD

PLACING CONFERENCE CALLS

TRANSFERRING CALLS

To Another Extension

To Voice Mail

To an Outside Number

USING REVERSE TRANSFER

FORWARDING CALLS

Manual Call Forwarding

Automatic System Forwarding

Redirect Calls

REDIALING A NUMBER

DISPLAYING INFORMATION ON YOUR PHONE

Date, Time, Name, and Extension Number

Outside Party’s Name/Number

USING A HEADSET

USING THE SPEAKER AND MICROPHONE

Mute Button

Group Listen Using the Speaker

USING THE MESSAGE BUTTON

Leaving Messages

Retrieving Messages

ACCESSING YOUR MAILBOX

USING VOICE MAIL MESSAGES

Listening to Messages

Undeleting Messages

Sending Messages

Canceling Unheard Messages

USING DO-NOT-DISTURB MODE

USING REMINDER MESSAGES

Moving On

INTRODUCTION

SETTING PREFERENCES

Phone Configuration

Voice Mail Options

SPEED DIALING

Station Speed Dial

System Speed Dial

USING RECORD-A-CALL

PAGING

Enabling Paging

Making Pages

PERFORMING A “HOOKFLASH” DURING A CALL

PROGRAMMING YOUR FEATURE BUTTONS

PROGRAMMING DIRECT STATION SELECTION BUTTONS

PROGRAMMING SECONDARY EXTENSION BUTTONS

USING ACCOUNT CODES

SCREENING CALLS

USING THE DIRECTORIES

Phone Directory

Voice Mail Directory

PROGRAMMING REMOTE FEATURE ACCESS