User Guide
Associate Display Phone
and Basic Digital Phone
QUICK REFERENCE GUIDE TO
FREQUENTLY USED FEATURES
These are the basic instructions for the most frequently used telephone system
and voice mail features. For detailed information on these and other features,
refer to the complete instructions in the User Guide.
PLACING AN INTERCOM CALL
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to the called phone's speaker, speak after
you hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
ANSWERING AN INTERCOM CALL
To answer an intercom call that comes in through your speakerphone:
EITHER, Respond handsfree.
OR, Lift the handset for privacy.
To answer a ringing (non-handsfree) intercom call:
EITHER, Lift the handset for privacy.
OR, Press or to respond handsfree.
OR, Press the flashing IC key.
SPKR ANSWER
PLACING AN OUTSIDE CALL
1. With or without the handset lifted, press .
2. Dial the desired number. (If you see a request for an account code and hear a
single progress tone, you must dial an account code before you can place
your call.)
OUTGOING
MAKING AN EMERGENCY CALL
9
Dial to automatically place a call to the system’s programmed emergency number (usually 911). You do not have to press first.
1 1
OUTGOING
ANSWERING AN OUTSIDE CALL
EITHER, Lift the handset.
OR, Press .
OR, Press the flashing key.
©Inter-Tel, Inc. October 2002, Printed in USPart no. 835.2449-2
ANSWER
1
REDIALING AN OUTSIDE NUMBER
While on a call or after selecting a line, press . A line is selected automatically, and the number is dialed.
REDIAL
PLACING A CALL ON HOLD
HOLD
Press and hang up or place another call.
To return to the call, lift the handset and press the flashing key.
RESPONDING TO A WAITING CALL
If you hear a “call waiting” tone through your handset and/or you see a flashing
lamp, end your current call or place it on hold. Then press or the
ANSWER
flashing key.
PAGING
1. Lift the handset and dial .
2. Dial the desired zone number (0-9).
3. After the tone, make your announcement and hang up.
7
TRANSFERRING A CALL TO ANOTHER EXTENSION
1. Press .
2. Dial the desired extension number.
3. Wait for an answer, announce the call, and then hang up.
TRANSFER
If the number is busy, there is no answer, or the transfer is refused, press the
flashing key to return to the caller.
TRANSFERRING A CALL TO VOICE MAIL
1. Press .
2. Dial the voice mail extension number.
3. EITHER, Dial the desired mailbox number and then hang up.
TRANSFER
OR, Hang up to send the call to the voice mail menu (so that the caller can
enter the mailbox number).
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
1. Press and select an outside line.
2. Dial the desired telephone number.
3. Wait for an answer, announce the call, and then hang up.
TRANSFER
If the number is busy, there is no answer, or the transfer is refused, press the
flashing key to return to the caller.
2
PICKING UP A CALL FROM ANOTHER EXTENSION
1. Lift the handset and dial .
2. Dial the extension number where the call is ringing or holding.
4
FORWARDING CALLS
1. Press . (Executive, Professional, and Model 8560 Display Phone
users must then select a menu key.)
2. Do one of the following:
FWD
• To forward to an outside telephone number: Select an outside line and
dial a telephone number.
• To forward to an extension number: Dial the extension number.
• To forward to your voice mailbox: Dial the voice mail extension.
CANCELING CALL FORWARD
FWD
Press . (Executive, Professional, and Model 8560 Display Phone users
must then press the FWD OFF menu key.)
PLACING CONFERENCE CALLS
1. While on the first call, press . The call is now on hold.
2. Place an intercom or outside call, then press the flashing to place the
call on hold. (If necessary, repeat this step to place a third call on hold.)
3. Press the flashing to join all of the calls together in the conference.
CNF
CNF
CNF
CHANGING VOLUME LEVELS
EITHER, Press the high or low end of the Volume key.
OR, Press the VOL UP or VOL DN key.
OR, Press the Up or Down arrow on the Volume key.
To save your change:
EITHER, Press both ends of the Volume key at the same time.
OR, Press both keys at the same time.
OR, Press the middle of the key.
ACCESSING YOUR VOICE MAILBOX
If your MSG key is lit and you have a message from voice mail:
1. Lift the handset or press .
2. Press .
3. Enter your personal password and press .
MSG
SPKR
#
3
If your MSG key is not lit, access your mailbox by following these steps:
1. Dial the voice mail extension number. (You hear the main menu.)
2. During or after the greeting, press to identify yourself as a subscriber.
3. Enter your mailbox number and your personal password (if programmed).
Then press .
#
LISTENING TO VOICE MAIL MESSAGES
1. Access your mailbox as described on page 3.
2. Press to listen to your new messages. While you are listening to a mes-
3. When the message has finished playing, you have the following options:
1
sage, you can use the following options:
•Press
• Press to back up.
• Press to pause. (Press any key to continue.)
• Press to skip ahead.
• Press to lower the volume.
• Press to play the message envelope.
• Press to raise the volume.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
• Press to replay the message from the beginning.
• Press to reply to the message (or make a return call, if enabled).
• Press to forward a copy of the message to another subscriber.
• Press to listen to the previous message.
• Press to play the introductory message envelope.
• Press to listen to the next message.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
#
to skip to the end of the recording.
1
2
3
4
5
6
7
9
1
2
3
4
5
6
7
9
SENDING VOICE MAIL MESSAGES
1. Access your mailbox as described on page 3.
2. Press .
2
3. Dial the mailbox number where you want to leave the message.
4. Press to accept the subscriber’s name.
#
5. Record your message after the tone.
6. When finished, hang up or press and listen for more options.
#
4
#
PHONE SYSTEM AND
FEATURE CODES
OICE MAIL FEATURE GUIDE
V
391 Account Code – All Calls 324 Hunt Group Remove/Replace
390 Account Code – Optional 365 Message
CODE FEATURE NAME CODE FEATURE NAME
1
2
3
4
• Press to listen to new messages.
• Press to leave a message.
• Press to listen to saved messages.
USING VOICE MAIL
To access your voice mailbox:
1. Dial the Voice Mail extension number.
2. Press and enter your mailbox number.
3. Enter your password and press .
4. You have the following options:
326 ACD Agent Log In 366 Cancel Message You Left
327 ACD Agent Log Out 368 Cancel M sg On Your Phone
328 ACD Agent Log In/Out 367 Silent Message
329 ACD Agent Wrap-up Term. 314 Microphone Mute
375 Agent Help Request 7 Page
376 Agent Help Reject 325 Page Remove/Rep lace
361 Automatic Intercom Access 397 Program Keys
360 Automatic Line Access 392 Program Station Password
350 Automatic Line Answer 6 Queue (Callback ) Request
313 Background Music 385 Record-A-Call
355 Call Forward All Calls 380 Redial
• Press to program personal options
5 Conference 359 Remote Programming
357 Call Forward If Busy 331 Redirect Call
356 Call Forward If No Answer 305 Reminder Message
358 Call Fwd. If No Answer/Busy 306 Reminder Message Cancel
5
and remote message notification (if
enabled).
messages or cancel unheard sent mes-
sages).
• Press for message options (undelete
301 Change Language 4 Reverse Transfer
394 Default Station 396 Review Keys
307 Directory 377 Ring Intercom Always On/Off
300 Display Time And Date 398 Ring Tone Selection
Voice Mail will guide you through the options
with voice prompts. For your convenience,
the table inside this guide summarizes the
options available when listening to mes-
372 Do-Not-Disturb On/Off 321 Station Monitor
373 Do-Not-Disturb Override 382 Station Speed Dial
395 Feature Key Default 383 Station Speed Dial Program
312 Group Listen 354 System Forward On/Off
319 Handsfree On/Off 381 System Speed Dial
317 Headset On/Off 399 Switch Keymap
336 Hold – Individual 346 Transfer To Hold
335 Hold – System 345 Transfer To Ring
sages, after the message, and when leaving
a message.
330 Hookflash
VOICE MAIL OPTIONS
Below is a summary of the options you can
use when listening to messages, after the
message has played, and when leaving a mes-
sage.
# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG
Replay Your
1 Back Up Replay the
—
Message
Message
Message
Add to Your
2 Pause Reply to the
Erase and
Message
3 Skip Forward Forward a
Re-record
Copy
Listen to
4 Lower
Previous Msg
Volume
5 Play Envelope Play Envelope —
—
Listen to Next
6 Increase
—
Options
Delivery
Message
Message
Message
and Exit
Volume
* — — Cancel
7— Save the
8———
9 — Delete the
# Skip to End — Send Message
12345
1- & ( ) 1
2A B C ' 2
3D E F ! 3
4G H I * 4
5J K L# or /5
6M N OÑ or #6
7P Q R S 7
8T U V ? 8
KEY NUMBER OF TIMES KEY IS PRESSED
9W X Y Z 9
Keypad Key Characters
NOTE: The characters under the 4 digit are depen-
dent on the software version.
1
To turn on Call Forward:
1. Enter one of the following Call Forward fea-
.
#
3 5 5
All Calls 355
If No Answer 356
If Busy 357
ture codes:
If No Answer/Busy 358
2. Enter an extension number or enter a line
access code followed by an outside tele-
phone number.
3. Hang up.
To turn off Call Forward:
1. Enter
2. Press and hang up.
To turn on Do-Not-Disturb:
REMOTE FEATURE ACCESS
.
3 7 0
1. Enter
Remote Feature Access allows you to place
your phone in Do-Not-Disturb mode or forward
message list below).
message text (see keypad character chart
on next page).
2. Enter message number 01-20 (see default
3. If desired, enter the optional second-line
calls, either from another phone or through a
special dial-up line.
If you do not hear a tone after each step, or if
you hear repeating tones, you have made a
mistake or the feature is restricted. Start over.
4. Hang up.
To use Remote Feature Access:
and hang up.
3 7
Enter
To turn off Do-Not-Disturb:
provided by your system administrator). If
1. EITHER, call _______________ (number
required, enter your password.
OR, use any phone on the system.
Do-Not-Disturb Messages
.
3 5 9
2. Enter
3. Enter your extension number.
01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
#
4. Enter your password followed by .
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05 ON VACATION ’TIL 15 WITH A GUEST
06 ON VACATION 16 UNAVA ILA BLE
2
.
3 9
below and at right.
5. You can now use the features described
To change Station Password:
1. Enter
07 CALL ME AT 17 IN CONFERENCE
.
#
2. Enter your current password and press
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
#
3. Enter the new password and press .
10 ON BREAK 20 OUT TO LUNCH
#
tion and press .
4. Enter the new password again for verifica-
Table of Contents
CONTENTS PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
FINDING YOUR WAY
GETTING STARTED
MOVING ON
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming Direct Station Select Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Programming Secondary Extension Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Eclipse Associate Display and Basic Digital Phone User Guide
LEARNING MORE
i
CONTENTS PAGE
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
For sales, service, or technical support, contact your local
authorized Inter-Tel dealer.
If you have questions or comments about this User Guide,
contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
ii
Eclipse Associate Display and Basic Digital Phone User Guide
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Associate Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Digital Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
FINDING YOUR WAY
Eclipse Associate Display and Basic Digital Phone User Guide
1
WELCOME
It’s time to get connected with the future using your new Associate Display or Basic Digital Phone. The About This Guide section lists the different sections of this user guide, along with a brief explanation of the information covered in each section.
NOTE: Because the Eclipse telephone system is very flexible and programmable, the
procedures for using the features might vary slightly from the descriptions in this guide.
If so, your trainer or System Administrator can tell you how your system differs and how
FINDING YOUR WAY
to use the features.
ABOUT THIS GUIDE
This guide contains instructions for using the Associate Display and Basic Digital
Phones on the Inter-Tel Eclipse and voice mail systems. To help you find information
more quickly, this guide is divided into four separate sections, as indicated by the
tabs.
These sections include the following:
• Finding Your Way: This section provides the map for your phone and this guide.
• Getting Started: If you need to make a call, this is the section for you. It not
• Moving On: Once you’ve got the basics down, it’s time to move on to the
• Learning More: This is the place where the answers are. With a Frequently
In addition, this guide contains an index, a list of default feature codes, and a voice
mail flow chart for easy reference.
It includes figures and general information designed to help you find what you
need.
only includes basic phone and voice mail information, but it provides instructions
on how to perform everyday tasks, such as answering calls, making calls, accessing voice mail, etc.
advanced features. In this section, you’ll learn how to program speed-dial numbers, use remote messaging, and access other helpful features.
Asked Question (FAQ) section and additional information about the phone and
voice mail systems, you can perform basic troubleshooting and learn more about
the system.
NOTE: If you need to access information quickly, refer to the Quick Reference Guide
attached to the front of this guide. You can also tear out the pocket guide to keep as a
handy reference for features you are likely to use while away from the office (Remote
Feature Access and Voice Mail).
2
Eclipse Associate Display and Basic Digital Phone User Guide
ABOUT YOUR PHONE
The buttons on your phone are called “keys,” which is why the phone is sometimes
called a “Keyset.” Your phone has two basic types of keys:
• Keypad Keys: Allow you to enter numbers and letters.
• Feature Keys: Provide quick access to various phone and voice mail features.
Associate Display Phone
HEARING AID-COMPATIBLE
(HAC) HANDSET
INTERNAL
SPEAKER
FINDING YOUR WAY
LCD WITH TWO
16-CHARACTER LINES
RING AND VOICE
VOLUME
CONTROL
HANDSFREE
MICROPHONE
(underneath edge)
NOTE: The keys are shown as they appear in the default configuration, yours may
have been programmed differently.
Eclipse Associate Display and Basic Digital Phone User Guide
FEATURE
KEYS
12-KEY
PUSHBUTTON
KEYPAD
3
Basic Digital Phone
HEARING AID-COMPATIBLE
(HAC) HANDSET
FINDING YOUR WAY
INTERNAL
SPEAKER
HANDSFREE
MICROPHONE
(underneath edge)
RING AND VOICE
VOLUME
CONTROL
12-KEY
PUSHBUTTON
KEYPAD
MESSAGE
INDICATOR
FEATURE
KEYS
NOTE: The keys are shown as they appear in the default configuration, yours may
have been programmed differently.
4
Eclipse Associate Display and Basic Digital Phone User Guide
Feature Key Functions
The feature keys are designed to automate some of the commonly-used functions,
such as dialing an outside number. Each of these is described in the table below.
KEY IF YOU... YOU CAN... PG.
FINDING YOUR WAY
IC or CALL
OUTGOING
CALL
IC
DND
CNF
HOLD
TRANSFER
SYS SPDL
REDIAL
SPKR
MSG
MUTE
FWD
Press IC or CALL Answer a call. 15
Press OUTGOING and dial the number Place an outgoing call. 14
Press an unlit key or the flashing key Select an outside line or answer a call. 14, 15
Press IC Access an intercom call. 11
Press unlit or lit DND Enable/disable Do-Not-Disturb mode. 33
Press CNF and dial the numbers you
would like to add to the conference
Press HOLD Put a call on hold. 16
Press TRANSFER and dial the destination number
Press SYS SPDL View or access System Speed-Dial num-
Press REDIAL Redial a telephone number or save the last
Press SPKR and hang up Put a call on the speaker.
Press MSG Leave or listen to a message. 25
Press MUTE Mute the microphone. 24
Press FWD and dial destination number Forward calls to the specified number. 19
Place a conference call. 17
Transfer a call. 18
49
bers.
21
number dialed.
Up or Down
Arrow
Press the up or down arrow key Adjust volume during a call. 34
In addition to the keys identified in the preceding table, your phone has a Special key
(
SPCL). Depending on how your telephone system is configured, you may need to
press this key before you dial a feature code.
NOTE: Because the Eclipse telephone system allows customized feature keys, your
phone may have been reprogrammed so that the feature keys do not match those
described in this guide.
Eclipse Associate Display and Basic Digital Phone User Guide
5
Display
Your Associate Display phone may have two lines of display with 16 characters per
line. When your phone is idle, this display shows your extension number, your user
name, the time of day, and the date. At other times, it may display reminder messages,
Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls,
current call costs, error messages, etc.
NOTE: Not all Associate Phones have a display.
FINDING YOUR WAY
ALSO: The Basic Digital Phone does not have a display.
Message Indicator
Message indicator (located on the right top corner of the phone) follows the LED
activity of the 12th button from the top (located on the bottom right corner). By
default, button 12 is programmed as the Message wait feature (MSG - 365).
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Eclipse Associate Display and Basic Digital Phone User Guide
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel Voice Processor. With the
voice mail application, you and other callers can send and receive recorded messages
from any station or touchtone telephone. To use this and other features, each user (you
included) is assigned a “voice mailbox,” which usually corresponds to a valid extension number. You can, however, have an “unassociated” mailbox that does not correspond to an extension. Unassociated mailboxes are typically used for agents or other
personnel who don’t have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out of town, on a call, etc. (see page 41). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program “group lists” of mailboxes.
With these lists, you can send a message to a group of people by entering one number
instead of everyone’s individual mailbox number.
NOTE: You cannot delete messages that are sent using group lists (see page 32).
FINDING YOUR WAY
Eclipse Associate Display and Basic Digital Phone User Guide
7
WHAT YOU SEE AND HEAR
As you can see, your Associate Display or Basic Digital Phone and Eclipse system
come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you
use your phone:
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
FINDING YOUR WAY
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must hang up and start again.
• If you hear four fast tones or repeating fast tones, you have pressed an invalid key
combination, tried to select a restricted line, dialed a restricted or invalid number,
dialed too slowly between digits, or waited too long before performing the next
step. Hang up and try again.
• Some phone models have red/green lamps in the feature keys. Green indicates a
call is ringing, holding, or active on your phone. Red means the call is on another
phone. If the keys only light red, either your phone does not have the green
lamps, or the system is not programmed to support the two lamp colors.
NOTE: Your phone may be programmed to always use red lamps for calls ringing
directly to your phone.
• “Off-hook” means that either the handset is lifted or the speakerphone is on
(
SPKR is lit). “On-hook” indicates that the handset is in the cradle or the speaker-
phone is off. For example, you must first go “off-hook” to make a call, but you
must go “on-hook” to end a call.
• If
MSG is lit when using a directory or entering a message, you are in alphanu-
meric mode, which allows you to enter letters. If
mode and can only enter numbers and special characters.
MSG is unlit, you are in numeric
NOTE: This feature only applies to phones with a display.
• “Handsfree” mode indicates that a call is connected through the speakerphone
(i.e., you don’t have to lift the handset to speak). While in handsfree mode, you
can make or receive calls.
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Eclipse Associate Display and Basic Digital Phone User Guide
Getting Started
SECTION CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . 22
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . 22
Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Enhanced Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
GETTING STARTED
Eclipse Associate Display and Basic Digital Phone User Guide
9
INTRODUCTION
Now that you know what your Associate Display or Basic Digital Phone can do, it’s
time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
INITIALIZING YOUR MAILBOX
The first thing you should do is initialize your mailbox. This allows you to:
• Change the default password number to a personal password.
• Record a name to identify yourself in the company directory.
• Listen to the voice mail introduction.
To initialize your mailbox:
1. Dial the voice mail extension number. (You hear the main menu.)
NOTE: If you don’t know what the voice mail extension number is, check with your
System Administrator.
Press to identify yourself as a subscriber.
2.
3. Enter your mailbox number and default password.
GETTING STARTED
NOTE: Your mailbox number is your default password.
4.
If you want a password, enter a new password using digits 0-9 (up to 12 digits).
Then press . Voice mail plays back your password.
#
If you do not want to use a password, just press .
5. Press to accept the entry or press to re-enter your password. The system
# 3
prompts you to record your directory name.
6. After the tone, record your first and last name. When finished, press .
7. Do one of the following:
• Press
• Press
• Press
• Press
#
again to accept the name.
1
to replay the name you just recorded.
2
to add to your name.
3
to erase and re-record your name.
The system then plays a prompt that introduces you to the basic voice mail features.
You can skip this introduction by pressing , if desired.
#
#
#
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Eclipse Associate Display and Basic Digital Phone User Guide
MAKING AND RECEIVING CALLS
Making and receiving calls is the basic purpose of any phone. With your Associate
Display or Basic Digital Phone, you can make/receive intercom and outside calls, and
make emergency calls.
Intercom Calls
Your extension number allows other people to place intercom calls to you, without
dialing any extra codes. And, because every phone in your phone system is assigned
an extension number, you can call other people in your system quickly and easily.
NOTE: Ask your System Administrator for a list of extensions.
Placing Intercom Calls
To place an intercom call:
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to a phone’s speaker, speak after you hear a
double tone.
If you hear continuous ringing, wait for the call to be answered.
To place a non-handsfree call that will ring at the other phone until answered:
#
Press before dialing the extension number.
To program your phone to always send non-handsfree calls using the Ring Intercom Always feature:
With the handset in the cradle, dial
To leave a message if there is no answer or the phone is busy:
Press the
page 26 for more Message options.)
MSG key. Then hang up or wait for their message center to answer. (See
3 7 7
.
GETTING STARTED
Eclipse Associate Display and Basic Digital Phone User Guide
11
If the phone is busy when you place an intercom call, you can do any of the following:
• To stay on the line and wait for the phone to become available: Do not hang up.
After a system timer expires, you hear music until the phone is available. (You
cannot do this if the called phone is in DND mode.)
• To request a callback (queue on to the phone): Press and hang up. When the
6
phone is available, your phone rings. (To cancel the queue request before the callback, press
6
.)
• To use the Off-Hook Voice Announce feature (if the called phone is programmed
for it): Do not hang up. After the busy signals stop, you are automatically con-
nected and may speak. (If you hear music or if the phone is in DND mode, your
off-hook voice announce call will not go through.) This allows you to talk to the
phone user on his or her handsfree speakerphone, even though the user already
has a call in progress on the handset. This feature is not available if your phone
has the Ring Intercom Always feature enabled.
Receiving Intercom Calls
To receive an intercom call that comes in through your speakerphone:
GETTING STARTED
EITHER, Respond handsfree.
OR, Lift the handset for privacy.
To receive a ringing (non-handsfree) intercom call:
EITHER, Lift the handset for privacy.
OR, Press the
SPKR or IC key to respond handsfree.
12
NOTE: You must lift the handset if the caller has the Ring Intercom Always feature
enabled.
To disable your phone’s handsfree answering feature:
With the handset in the cradle, dial
3
9
1
. (Repeat this step if you want to enable
this feature again.)
To redirect a ringing call to another extension or to an outside number:
1. Press SPCL and dial .
2. Enter the extension or outside number to which you want to redirect the call. See
3 3
1
page 20 for more information.
Eclipse Associate Display and Basic Digital Phone User Guide
To receive an Off-Hook Voice Announce call (a call through your speaker) while
you are on a call:
When you hear a single tone and see an incoming call display, you can do the following:
• To accept the call on the speakerphone without ending your current call: When
you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on
the speakerphone.)
• To block the call from coming through the speaker: Do the following:
a. Press
SPKR to allow the incoming intercom call to camp on. The IC key
flashes, and the call is placed on hold.
b. Press
DND to place your phone in DND mode, if desired. (See page 33 for
more information about DND mode.)
NOTE: To use this feature, the installer or System Administrator must program your
phone to receive Off-Hook Voice Announce calls.
GETTING STARTED
Eclipse Associate Display and Basic Digital Phone User Guide
13
Outside Calls
With outside calls, you can talk to people who aren’t members of your phone system.
When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires.
Placing Outside Calls
To place an outside call:
1. With or without the handset lifted, press the OUTGOING key.
2. Dial the desired number.
NOTE: If you see a request for an account code and hear a single progress tone,
you must dial an account code before you can place your call (see page 55).
Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, instead of pressing the
• Dial the Outgoing Call feature code (default is 8).
• Press an unlit
CALL key.
• Dial a Select Line Group feature code (the defaults are 92001-92208 but may dif-
GETTING STARTED
fer depending on the software version).
• Dial the Automatic Route Selection (ARS) feature code (the default is 92000 but
may differ depending on the software version).
To request a callback (queue on to the line) if all outgoing lines are busy when you
try to call out:
When you hear busy signals, press and hang up. When the line is available, your
6
phone rings.
To cancel the queue request before your phone rings:
6
Press
.
When dialing the number, you can do one of the following:
• Use the speed-dial directory. See page 56.
• Use the Station Speed-Dial feature. See page 48.
• Use the System Speed-Dial feature. See page 49.
• Redial the last number you dialed. See page 21.
OUTGOING key:
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Eclipse Associate Display and Basic Digital Phone User Guide
Receiving Outside Calls
To receive an outside call:
EITHER, Lift the handset.
OR, Press the flashing
to an outside number:
1. Press SPCL and dial .
2. Enter the extension or outside number to which you want to redirect the call. See
page 20 for more information.
Emergency Calls
With the Eclipse phone system, you do not have to access an outside line (press OUT-
GOING
) to dial an emergency number.
To make an emergency call:
9
Dial
1 1
. A call is automatically placed to the preset emergency number.
Call Waiting
If you receive a call while you are already on another call, you will hear a “call waiting” tone and/or you will see a display.
To respond to a waiting call (you hear a single tone and a key is flashing):
• To end the current call: Hang up. The waiting call rings in.
• To place the current call on hold: Press
answer the waiting call.
• To have the caller hear DND signals: Press
tion about DND mode.)
CALL key.To redirect a ringing call to another extension or
3 3
1
HOLD. Then press the flashing key to
DND. (See page 33 for more informa-
GETTING STARTED
Eclipse Associate Display and Basic Digital Phone User Guide
15
PLACING CALLS ON HOLD
You can place calls on hold in one of two ways: individual or system.
• Individual Hold places the call on hold at one phone. It can then be directly
picked up at that phone or it can be picked up at another phone using the Call
Pickup (Reverse Transfer) feature (see page 18).
• System Hold places the call on hold in the system. You can then pick up the call
at any phone that has a flashing key for the call, including the phone that placed it
on hold.
NOTE: You cannot place intercom calls on system hold.
To place a call on Individual Hold:
1. Press HOLD.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press SPCL and dial .
2. Hang up or place another call.
GETTING STARTED
To return to a call that is on hold:
Lift the handset and press the flashing key.
3 3 5
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Eclipse Associate Display and Basic Digital Phone User Guide
PLACING CONFERENCE CALLS
With the Conference feature, you can establish a conference call with up to three
intercom and/or outside parties (four, including you).
To place a conference call:
1. While on the first call, press CNF to put the call on hold.
2. Place another intercom or outside call.
3. Press the flashing CNF key to place the call on hold. (If necessary, repeat this step
to place one more call on hold.)
4. Press the flashing CNF key to join all of the calls together in the conference.
During the conference call, you can do the following:
• To place the conference on hold: Press
without disconnecting the parties. To return to the conference, press the flashing
CNF key.
• To drop out of the conference: Press the flashing
removes your phone from the conference, but leaves the other parties connected.
• To add additional parties to the conference: Do the following:
a. Press the flashing
b. Place a call to the party to be added to the conference.
c. Press the flashing
conference.
• To end the conference and place all parties on individual hold: Press the flashing
CNF key and then press HOLD to place all of the parties on individual hold. You
can then speak to one party at a time by pressing the
• To mute your microphone: Press
during the conference. If mute is enabled, you can hear the conferenced parties,
but they cannot hear you.
• To transfer the conference to another extension or to voice mail: Press the
TRANSFER key and dial the desired extension number. Then hang up when you
are ready to complete the transfer.
CNF key. This leaves the conference parties connected.
CNF key twice to put yourself and the new party into the
GETTING STARTED
HOLD. This places the conference on hold
CNF key and hang up. This
HOLD key or a flashing key.
MUTE. This turns your microphone on or off
Eclipse Associate Display and Basic Digital Phone User Guide
17
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