Model 8664/8665
User Guide
Notice
This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8664/8665 endpoints. The contents of this user guide, which
reflect current Inter-Tel standards, are subject to revision or change without notice. Some features
or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or
applications may require additional hardware and/or specific software.
Some system features can only be accessed by an
administrator. For information about these features, see the
Frequently Asked Questions on page 97.
For sales, service, or technical support,
contact your local authorized Inter-Tel reseller.
Comments about this user guide or other
technical documentation should be directed to
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
All products and services mentioned in this publication are the trademarks, service marks, registered marks, or registered service marks of their respective owners.
®
Inter-Tel
trademarks of Inter-Tel, Incorporated.
SpectraLink
Microsoft
, Axxess®, Enterprise®, Unified Communicator®, and CommSource® are registered
®
is a registered trademark of SpectraLink Corporation.
®
and Outlook® are registered trademarks of Microsoft Corporation.
i
ii
Regulatory Information
IMPORTANT INFORMATION
The following information is provided by SpectraLink®, the manufacturer of the
Model 8664 and 8665 wireless IP endpoints. Detailed information about how to use
the Model 8664 and 8665 wireless IP endpoints are described throughout the guide.
WARNING: Changes or modifications to this equipment not approved by Inter-
Tel, Inc. may cause this equipment to not comply with part 15 of the FCC rules and
void the user’s authority to operate this equipment.
WARNING: Inter-Tel products contain no user-serviceable parts inside. Refer ser-
vicing to qualified service personnel.
NOTE CONCERNING THE WIRELESS TELEPHONES
These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
RADIO FREQUENCY (RF) INFORMATION
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
iii
SPECIFIC ABSORPTION RATE (SAR) INFORMATION
Your wireless handheld portable telephone is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency (RF) signals.
In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless IP endpoints. Those guidelines are consistent with the safety standards previously set by both U.S. and
international standards bodies:
• ANSI C95.1 (1992) American National Standards Institute
• NCRP - Report 86 (1986) National Council on Radiation Protection and Mea-
surements
• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection;
• DHWC - Safety Code 6 Department of Health and Welfare Canada
Those standards were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health. The exposure standard for wireless mobile endpoints employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the
FCC is 1.6W/kg.
specified by the FCC with the endpoint transmitting at its highest certified power
level in all tested frequency bands. Although the SAR is determined at the highest
certified power level, the actual SAR level of the endpoint while operating can be
well below the maximum value. This is because the endpoint is designed to operate at
multiple power levels so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna, the lower the power output. Before an endpoint model is available for sale to the public, it must be tested and
certified to the FCC that it does not exceed the limit established by the governmentadopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model.
While there may be differences between the SAR levels of various endpoints and at
various positions, they all meet the government requirement for safe exposure. The
FCC has granted an Equipment Authorization for this model endpoint with all
reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model endpoint is on file with the FCC and can be
found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching
on FCC ID IYGRNP2400.
1
Tests for SAR are conducted using standard operating positions
iv
1. In the United States and Canada, the SAR limit for mobile endpoints used by the public is 1.6
watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin
of safety to give additional protection for the public and to account for any variations in measurements.
Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) Web site at http://www.wow-
com.com.
The only authorized headsets that may be utilized with the Model 8664 and 8665
Wireless Telephones are those obtainable from SpectraLink or it’s reseller partners.
The measured SAR of the SNP2400 Wireless Telephone is
0.0495W/kG @ 2412 Mhz (head) and 0.0309W/kG @ 2412 Mhz (body).
The measured SAR of the RNP2400 Wireless Telephone is
0.166W/kG @ 2462 MHz (head) 0.0162W/kG @ 2412 MHz (body).
CAUTION
Endpoint Operation Normal Position: Hold the endpoint as you would
any other telephone, with the earpiece to your ear and speak into the
microphone. The internal antenna is then positioned properly.
v
ELECTRO MAGNETIC INTERFERENCE/COMPATIBILITY
NOTE: Nearly every electronic device is susceptible to electromagnetic interference
(EMI) if inadequately shielded, designed or otherwise configured for electromagnetic
compatibility.
Facilities: To avoid electromagnetic interference and/or compatibility conflicts, turn
off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF
energy.
NOTE: It is recommended that standard acceptance procedures be followed prior to
operating this equipment in proximity of life-support systems.
Pacemakers: The Health Industry Manufacturers Association recommends that a
minimum separation of 6 inches (15 cm) be maintained between a handheld wireless
radio product and a pacemaker. These recommendations are consistent with the independent research by, and recommendations of, Wireless Technology Research. Persons with pacemakers should:
• ALWAYS keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned ON.
• Not carry the radio product in a breast pocket.
• Use the ear opposite the pacemaker to minimize the potential for interference.
• Turn the radio product OFF immediately if you have any reason to suspect that
interference is taking place.
vi
NOTE: To minimize risk of interference, pacemaker users should not carry the Wire-
less Telephone next to the pacemaker.
Hearing Aids: Some digital wireless radio products may interfere with some hearing
aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
Other Medical Devices: If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately shielded from external RF
energy. Your physician may be able to assist you in obtaining this information.
Use While Driving: Check the laws and regulations on the use of radio products in
the area where you drive. Always obey them. When using the radio product while
driving, please:
• Give full attention to driving and to the road.
• Use handsfree operation, if available.
• Pull off the road and park before making or answering a call if driving conditions
so require.
OPERATIONAL WARNINGS
For Vehicles Equipped with an Air Bag: Do not place a portable radio product in
the area over the air bag or in the air bag deployment area. An air bag inflates with
great force. If a portable radio is placed in the air bag deployment area and the air bag
inflates, the radio product may be propelled with great force and cause serious injury
to occupants of the vehicle.
Potentially Explosive Atmospheres: Turn off your radio product, prior to entering
any area with a potentially explosive atmosphere, unless it is a radio product type
especially qualified for use in such areas (for example, Factory Mutual Approved).
Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even
death.
The areas with potentially explosive atmospheres referred to above include fueling
areas such as below decks on boats, fuel or chemical transfer or storage facilities,
areas where the air contains chemicals or particles, such as grain, dust or metal
powders, and any other area where you would normally be advised to turn off
your vehicle engine. Areas with potentially explosive atmospheres are often but
not always posted.
Batteries: All batteries can cause property damage and/or bodily injury, such as burns
if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
Cleaning and Drying Considerations: Using a leather carry case may help protect
the surfaces and help prevent liquids (e.g., rain) from entering into the interior of the
radio product. This product is not waterproof, and exposing the unit to liquids may
result in permanent damage to the unit.
If your wireless endpoint interior gets wet, do not try to accelerate drying with the use
of an oven or a dryer as this will damage the wireless endpoint and void the warranty.
Instead, do the following:
1. Immediately power off the Wireless Telephone.
2. Remove Battery Pack from Wireless Telephone.
3. Shake excess liquid from Wireless Telephone.
4. Place the Wireless Telephone and Battery Pack in an area that is at room tempera-
ture and has good airflow.
5. Let the Wireless Telephone and Battery Pack dry for 72 hours before reconnect-
ing the Battery Pack and/or powering on the Wireless Telephone. If the Wireless
Telephone does not work after following the steps listed above, contact your
dealer for servicing information.
CAUTION
vii
viii
Table of Contents
Table of Contents
CONTENTS PAGE
CONTENTS PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Battery Packs and Chargers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Mute Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Message Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
FINDING YOUR WAY
GETTING STARTED
MOVING ON
USING E-MAIL READER LEARNING MORE
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
©Inter-Tel, Inc. April 2005 printed in US
ix
CONTENTS PAGE
Returning to Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Programming Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using the Push-to-Talk Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Your Advanced Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Accessing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
x
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Model 8664. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Model 8665. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Status Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Display and Menu Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Function Button and Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . 9
Line Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Battery Packs and Chargers . . . . . . . . . . . . . . . . . . . . . . 11
Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Model 8665 Gang Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . 16
What You See and Hear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
FINDING YOUR WAY
Inter-Tel® Model 8664/8665 User Guide
1
WELCOME
Your new Model 8664/8665 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find
FINDING YOUR WAY
there. Because the Model 8664 and 8665 function almost identically, the information
in this user guide applies to both endpoints unless otherwise indicated.
The About This Guide section below lists the different sections in this user guide and
describes the type of information you can find there.
ABOUT THIS GUIDE
This guide contains instructions for using the Model 8664 and 8665 wireless IP endpoints on the Inter-Tel
guide is divided into five separate sections, as indicated by the tabs.
These sections include the following:
• Finding Your Way: This section provides you with a picture of the Model 8664/
8665 and includes general information designed to help you find what you need.
• Getting Started: This section includes basic endpoint and voice mail informa-
tion, and provides instructions on how to perform everyday tasks, such as
answering calls, making calls, and using voice mail.
• Moving On: In this section you’ll learn how to use advanced endpoint and voice
mail features.
• Using E-Mail Reader: This section includes information on how to use the
advanced messaging features available with E-Mail Reader.
• Learning More: This section outlines how your administrators can help if you
experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn
more about the system.
In addition, this guide contains a list of default feature codes (see page 100) and an
index (see page 105) for easy reference.
NOTE: Because the telephone system is very flexible and programmable, the proce-
dures for using the features might vary slightly from the descriptions in this guide. If so,
your trainer or system administrator can tell you how your system differs and how to
use the features.
®
telephone system. To help you find information quickly, this
2
Inter-Tel® Model 8664/8665 User Guide
ABOUT YOUR ENDPOINT
Your Model 8664/8665 endpoint is equipped with several features that allow you to
perform various functions. These features include:
• Liquid Crystal Display (LCD): Shows call, system, and feature information.
• Dialpad Buttons: Allow you to enter numbers, letters, and special characters.
• Feature Buttons: Allow you to power the endpoint on and off, switch modes,
select a line, and access endpoint features.
• Softkeys: Allow you to quickly access frequently used features and functions
you have programmed.
• Battery Pack and Charger: Charges the battery and provides several hours of
active talk time.
General Care
Follow these guidelines to care for your wireless endpoint:
• It is recommended that you keep your wireless endpoint in idle mode (see
page 10) and always return it to the charger when you are not using it.
• Contact your system administrator if your endpoint needs servicing. Do not disassemble your endpoint. Doing so will void your warranty.
• Avoid dropping the endpoint or knocking it against hard surfaces. Carrying the
endpoint in a holster or carrying case may help protect it.
• Wiping the handset surface with a water-dampened cloth or paper towel will
remove most films or residues. Be sure to turn off the wireless endpoint and
unplug the charger before cleaning them.
FINDING YOUR WAY
Inter-Tel® Model 8664/8665 User Guide
3
Model 8664
The illustration below displays the external components of the Model 8664 endpoint.
FINDING YOUR WAY
Volume Buttons
Power On/Start Call
Up
Select
Down
Menu
Earpiece
Display
Softkeys
Power Off/End Call
Dialpad
Function
Charging Contacts
4
Line
Microphone
Headset Jack
Inter-Tel® Model 8664/8665 User Guide
Model 8665
The illustration below displays the external components of the Model 8665 endpoint.
Volume Buttons
FINDING YOUR WAY
Earpiece
Up
Select
Down
Power On/Start Call
Menu
Dialpad
Function
Display
Softkeys
Power Off/End Call
Line
Microphone
Charging Contacts
Inter-Tel® Model 8664/8665 User Guide
Headset Jack
5
Status Indicators
To indicate various states, your endpoint uses icons and sounds. The table below lists
the endpoint’s status indicators and explains what each indicator means.
FINDING YOUR WAY
INDICATOR STATUS
No Service If the endpoint cannot receive or place calls, an alarm sounds and a message
is displayed. The in-service tone indicates when service has been re-established.
If your receive the No Service message, you may be outside of the covered
area. Return to the coverage area. If the endpoint still does not function, note
the error message and contact your system administrator.
If the battery pack charge is low, the battery icon is displayed, and a soft beep
sounds. This indicates that the endpoint’s battery has 15-30 minutes of
charge remaining.
Battery Low If the battery is critically low, the endpoint displays the Battery low status and
an alarm sounds while the endpoint is idle. The endpoint cannot be used until
the battery pack is charged.
If you have a voice mail or station message, the message icon is displayed.
NOTE: This icon also indicates that the endpoint is in alpha mode when
inputting information text for DND messages (see page 46) and using the
directories (see page 69).
Melody The Charge Complete melody is played when the endpoint is first powered
on after a completed charge.
6
Inter-Tel® Model 8664/8665 User Guide
Feature Buttons
The feature buttons on your endpoint provide access to endpoint features and options.
The table below lists the various feature buttons on the endpoint and provides a brief
description of what you can do with them.
BUTTON IF YOU... YOU CAN...
MENU
FCN
LINE
In addition to the feature buttons, the endpoint has the following buttons:
• Up and Down Volume and Select Buttons: Increase, decrease, and save volume
levels (see page 59).
• Push-to-Talk Button*: Broadcasts messages to other Push-to-Talk group mem-
bers (see page 79).
• Battery Release Buttons*: Releases the battery pack from the endpoint (see
page 12).
*Model 8665 endpoint only.
Press Power on the endpoint and make a call.
Press Power off the endpoint, end a call, and place the
endpoint in idle mode.
Press View options and access features using the menu.
MENU
Press Set endpoint preferences and access softkey func-
FCN
Press Select an intercom or outgoing line.
LINE
tions.
FINDING YOUR WAY
Inter-Tel® Model 8664/8665 User Guide
7
Display and Menu Button
In addition to the various feature buttons, your endpoint contains a display that shows
information about status, modes, call information, and available features. When the
FCN
endpoint is in the active mode, pressing
FINDING YOUR WAY
the display. To access an option, press the number on your dialpad that corresponds to
the number on the display. While the four-line menu display is showing, all button
MENU
, , or will bring up options on
presses relate to the menu options only. To make a call, you must return to the twoline display.
MENU
The button allows you to toggle between the two- and four-line displays. For
example, the illustration below on the left shows what the two-line display looks like
when you are on an active IC call to Jane Jones. When you press , the display
changes from the two-line informational display to the four-line menu option display.
To put your call to Jane on HOLD press
1
on your dialpad.
Two-Line Display
5
LINE
MENU
Four-Line Display
5
IC TO JANE JONES
1 HOLD 2
3 TRANSFER CNF 4
5
TRANSFER-T-HLD
7
MUTE >> 8
Because the display can only support 15 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below.
ABBREVIATION WORD/PHRASE
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)
NOTE: The backlight comes on when any button is pressed or when there is an incom-
ing call. This light turns off after 10 seconds if another button is not pressed within that
period.
8
Inter-Tel® Model 8664/8665 User Guide
Function Button and Softkeys
Your endpoint has a (Function) button that provides access to frequently used
features. To access the function features, the endpoint must be in active mode (see
page 10). Pressing repeatedly scrolls through the softkey displays, and allows you
to view the sixteen available function features. To access a feature displayed on the
function menu, press the feature’s associated dialpad number or softkey. While the
four-line function display is showing, all button presses relate to the function options
only.
The following table lists the available function features and the default dialpad and
softkey buttons that are associated with the feature. For detailed instructions on how
to access the features listed, refer to the corresponding page number.
FCN
FCN
FINDING YOUR WAY
FUNCTION
Place a call on Hold. Hold
Access the Message menu or toggle between alpha/numeric mode. Msg
Mute the microphone, or backspace. Mute
Forward a call to another destination or voice mail, or forward space. Fwd
Transfer a call to another destination or voice mail. Xfer
Communicate with several different parties on one call. Conf
Enable and disable Do-Not-Disturb mode. DND
Redial an outside number or save the last number dialed. Redl
View or access System Speed-Dial numbers. SySp
View or access Station Speed-Dial numbers. StSp
Access additional features using feature codes. Feat
Access programmable buttons for specific features. Pgm1
DIALPAD
BUTTON
1
2
3
4
5
6
7
8
9
0
SOFTKEY PG.
Pgm2
Pgm3
Pgm4
Pgm5
*
#
NOTE: Depending on how your telephone system is configured, you may need to use
the Feat softkey before you dial a feature code.
28
36
35
32
30
29
46
34
63
60
N/A
66
Inter-Tel® Model 8664/8665 User Guide
9
Line Button
The Line button ( ) provides access to four CALL lines (1-4) and one IC line (5).
While the line display is showing, all button presses relate to the line options only.
After you select a line, the line number flashes at the top of the display.
LINE
FINDING YOUR WAY
Headset Jack
Both the Model 8664 and 8665 endpoints have a headset jack located next to the
charging pins on the bottom of the endpoint. To use a headset, plug the headset connector into the headset jack. Once it is connected, audio is transferred to the headset.
NOTE: Operation of the wireless endpoint may produce an audible noise noticeable to
hearing aid users. It is recommended that a hearing aid-compatible headset be used by
hearing aid users.
ABOUT OPERATING MODES
The default mode for the Model 8664 and 8665 endpoints is the idle mode, which is
also the power-saving mode. If the display shows just the extension number, the endpoint is in idle mode. While the endpoint is in idle mode, the various endpoint features, functions, and menus are not available. To place the endpoint in idle mode from
the two-line display, press
If you press
NOTE: You must place the endpoint in idle mode to charge the battery pack using the
desktop charger (see page 11).
You must place the endpoint in active mode to place a call and access endpoint features. When the endpoint is in active mode, the two- or four-line display is visible,
and the features, functions, and menus are available. Battery resources are required
whenever the endpoint is turned on whether in active or idle mode. To place the endpoint in active mode you can either press
(two presses are required from the four-line display).
from the idle mode, the endpoint is powered off.
MENU
or while in idle mode.
10
CAUTION
To safeguard against accidental ring bursts in the user’s ear, the endpoint will only
ring when it is in idle mode. If the endpoint is in active mode (two or four-line display is visible) and you receive a call, the ring will not be audible, however, the
display will indicate that there is an incoming call. To prevent missed calls, and
to ensure that your endpoint’s battery pack is adequately charged, it is
strongly recommended that you return your endpoint to idle mode and place
it in the desktop charger when you are not using it.
Inter-Tel® Model 8664/8665 User Guide
ABOUT BATTERY PACKS AND CHARGERS
The Model 8664 and 8665 endpoints require a charged battery pack to operate. The
Nickel Metal Hydride (NiMH) rechargeable battery pack will need to be charged periodically. A charged battery pack provides four hours of talk time or 80 hours of idle
time. To save battery power, it is recommended that you place the endpoint in idle
mode at the end of every call (see page 10).
When the charge on the battery pack is low, the battery icon ( ) is displayed. If
you are on a call, you will hear a soft beep through the earpiece every six seconds.
You have 15-30 minutes of battery life left. If the battery pack is critically low, and
you are not on a call, the Low Battery message is displayed, and a loud beep will
sound. When the battery pack is critically low, the endpoint will not work until the
battery pack is charged.
At some point you may need to replace the battery pack for your endpoint.
NOTE: If you attempt to remove and replace your endpoint’s battery pack while on a
call, the call will be dropped.
To remove and replace the battery pack on the Model 8664:
Press down on the latch on the battery pack to release the battery. The battery pack
releases outward and you can remove it from the endpoint. To replace the battery
pack, slide the lip of the battery pack into the bottom of the cavity and push the top of
the battery pack until it snaps into place.
To remove and replace the battery pack on the Model 8665:
Press both battery release buttons to release the battery. The battery pack releases outward and you can remove it from the endpoint. To replace the battery pack, slide it
straight into the cavity until it snaps into place.
FINDING YOUR WAY
NOTE: Improper disposal of Battery Packs can damage the environment. Contact your
system administrator for instructions on how to recycle or properly dispose of used battery packs.
You can charge the endpoint’s battery pack using a desktop charger (Models 8664 and
8665) or the gang charger (Model 8665). Both the desktop charger and gang charger
require approximately one and one half to two hours to charge the battery pack completely.
Inter-Tel® Model 8664/8665 User Guide
11
Desktop Charger
The desktop charger will only charge the battery pack if the endpoint is in idle mode
or if it is powered off. If you place the endpoint in the charger while it is in active
mode, the battery pack will not charge and the endpoint will continue to deplete the
FINDING YOUR WAY
battery.
NOTE: Make sure you are using the charger that is designed specifically for your end-
point. The chargers for the Model 8664 and 8665 endpoints are different sizes and you
must use the charger that is compatible with your endpoint.
To use the desktop charger to charge the battery pack:
1. EITHER, Press (once or twice depending on the current display) to place
the endpoint in idle mode.
OR, Press and hold to power off the endpoint.
2. Place the endpoint into the desktop charger slot facing forward. If the endpoint
is placed correctly, the red indicator light will come on.
NOTE: The desktop charger’s indicator light will not come on if the charger is
empty, if it is not receiving power, or if the endpoint is seated incorrectly.
Model 8665 Gang Charger
The gang charger allows you to charge multiple Model 8665 battery packs at one
time. You may prefer to use a gang charger to charge your Model 8665 battery pack if
you are not able to regularly charge your endpoint’s battery pack using a desktop
charger. To charge your endpoint’s battery pack using a gang charger, you must first
remove the battery pack from your endpoint.
To use the gang charger to charge the battery pack:
1. Remove the battery pack from the endpoint.
2. Insert the battery pack into one of the four charging bays. The light above the
bay indicates that the battery pack is being charged.
3. Remove the fully-charged battery pack when the charging light goes out.
12
NOTE: A blinking light above the charging bay indicates that the battery pack is
not seated correctly or that the battery pack is unstable. Re-seat the battery. If the
light continues to blink, do not continue to charge the battery. Contact your system
administrator to order a new battery pack.
Inter-Tel® Model 8664/8665 User Guide
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel voice processing system.
Using voice mail, you and other callers can send and receive recorded messages from
any supported endpoint on the system. To use voice mail features, each user (or subscriber) is assigned a mailbox, which usually corresponds to the extension number
assigned to your endpoint. You can, however, have an unassociated mailbox that does
not correspond to an extension. (Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if
you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a
message, hang up, or access an attendant. In addition, if your voice mail administrator
sets up one or more “group lists” of mailboxes, you can send a message to a group of
people by entering one number instead of everyone’s individual mailbox number.
Inter-Tel voice mail systems support the following types of mailboxes:
• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have
access to voice mail, e-mail, and fax messages in your mailbox. You can also customize your personal mailbox options, and access advanced messaging features.
See page 81 for information and instructions about using E-Mail Reader features.
For a voice mail flowchart for advanced mailbox users, see page 93.
• Standard Voice Mailbox: This type of mailbox allows you to send and receive
voice mail messages, record personal greetings, and allows you to customize personal mailbox options. A standard voice mailbox does not allow you to access email and fax messages. For a voice mail flowchart for standard mailbox users,
see page 111.
FINDING YOUR WAY
NOTE: If you have the Enterprise
access to advanced communication and messaging features such as E-Mail Reader
and Automatic Speech Recognition (ARS). For more information about EM, see
page 15.
Inter-Tel® Model 8664/8665 User Guide
®
Messaging (EM) voice mail system, you also have
13
The instructions for many voice mail tasks are identical for standard voice mailbox
and advanced mailbox users. The instructions for the following common mailbox
tasks are included in the Getting Started and Moving On sections of this guide:
• Initializing your mailbox (see page 21)
FINDING YOUR WAY
• Recording your personal greetings (see page 22)
• Recording your voice mail directory name (see page 23)
• Accessing your mailbox (see page 38)
• Disabling and enabling ASR (see page 39)
• Accessing voice mail messages (see page 40)
• Recording and sending voice mail messages (see page 43)
• Canceling unheard voice mail messages (see page 45)
• Changing your mailbox password (see page 53)
• Changing the call screening transfer method (see page 55)
• Programming a fax destination (see page 56)
• Changing the message search order (see page 56)
• Programming remote messaging (see page 57)
• Screening calls (see page 69)
• Using the voice mail directory (see page 71)
14
Inter-Tel® Model 8664/8665 User Guide
Enterprise Messaging
Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and
messaging by providing access to voice mail, fax, and e-mail messages in your mailbox. The EM system provides voice mail users with the following advanced messaging features:
• Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-
tem or it can be enabled for specific applications (like voice mail) or mailboxes.
When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the
directories. ASR can be enabled for standard voice mailboxes and advanced mailboxes (see page 13). For more information about ASR, see page 16.
• E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-toSpeech (TTS) capabilities included with EM to convert the text in an e-mail message to a .wav file. For fax messages, E-Mail Reader announces the fax envelope. If E-Mail Reader has been enabled for your mailbox, your voice mail, email, and fax messages are unified in one convenient location. For more information and instructions about how to use E-Mail Reader features, see the Using E-
Mail Reader section, starting on page 81.
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled
for your mailbox.
FINDING YOUR WAY
NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.
For information and instructions about Unified Messaging features, see Issue 2.3 of the
Unified Messaging User Guide, part number 550.8121.
Inter-Tel® Model 8664/8665 User Guide
15
Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR) is a feature available for systems using EM.
Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands
FINDING YOUR WAY
to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the directories using voice commands.
When you access voice mail, if you are given the option to say a command or press a
dialpad digit to complete a task, then ASR is enabled for your mailbox. If you are
only prompted to press a dialpad digit, ASR is not enabled for your mailbox. If your
mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by
pressing the appropriate dialpad digits when prompted by the system.
When using ASR, follow these guidelines for best results:
• When completing a mailbox-related task, either say the command each time or
press the dialpad digits each time.
• Use the handset when issuing spoken commands. Your endpoint’s speaker can
pick up background noise and other sounds, which may cause the system to misinterpret a command.
• Voice mail command words are shown on display endpoints. If your endpoint has
a display and you don’t hear the command word when the prompt is announced,
look at the display for the appropriate voice command.
• When you use the dialpad digits to complete a task, you are sometimes prompted
to press to indicate to the system that you have finished entering digits. It is
#
not necessary to say “Pound” or “Hash” when using ASR. The silence that follows your voice command replaces the digit.
#
• While you are recording a message, ASR is temporarily disabled, therefore you
cannot issue spoken commands to access options like pause and erase. If you
attempt to issue a spoken command while you are recording, your recording will
include the command you issued. To access the pause and erase options, you
must press the appropriate dialpad digits.
• You cannot use ASR to set up your e-mail password (see page 85). For security
reasons, you must enter your e-mail password characters by pressing the appropriate dialpad digits. Entering passwords this way prevents others from overhearing your password.
• If the system cannot interpret your voice commands for three consecutive
attempts, ASR is temporarily disabled by the system for the current call. You can
still complete tasks using the dialpad digits; however, you will no longer be
prompted to say a command.
• You can temporarily disable ASR for the current call by selecting option eight
from the main menu.
16
Inter-Tel® Model 8664/8665 User Guide
WHAT YOU SEE AND HEAR
As you can see, your Model 8664/8665 and telephone system come equipped with
many features. To help you understand what everything means, it is recommended
that you read the following information before you use your endpoint:
• If you hear four fast tones or repeating fast tones (reorder tone), you have pressed
an invalid button combination, tried to select a restricted line, dialed a restricted
or invalid number, dialed too slowly between digits, or waited too long before
performing the next step. Hang up and try again.
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must hang up and start over.
• “Off-hook” means that your endpoint is ready to make a call. To go off-hook or
make a call, press and release
you to enter an extension number. “On-hook” means that the endpoint is not in
use and you can receive calls. To go on-hook or to end a call, press and release
.
SOFTWARE COMPATIBILITY
Depending upon which software version your telephone system is using, some of the
features included in this guide may not be available for your endpoint. Check with
your system administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system.
Your Model 8664/8665 is compatible with the following Inter-Tel software:
• Inter-Tel
• Axxess
• Unified Communicator
• Enterprise
• SpectraLink
®
5000 system software v1.0 and later
®
system software v8.2 and later
®
v2.1 and later
®
Messaging v1.0 and later
®
NetLink SVP Server Vxxx.110 or later
FINDING YOUR WAY
. You hear dial tone and the display prompts
Inter-Tel® Model 8664/8665 User Guide
17
FINDING YOUR WAY
18
Inter-Tel® Model 8664/8665 User Guide
Loading...