Inter-tel 8660 User Manual
Model 8560/8660
User Guide
QUICK REFERENCE GUIDE TO
FREQUENTLY-USED FEATURES
These are the basic instructions for the most frequently-used telephone and
voice mail features for Inter-Tel endpoints. For detailed information about these
and other features, refer to the complete instructions in the appropriate user
guide.
PLACING AN INTERCOM CALL
1. Dial an extension number.
2. If your call goes through handsfree to the called endpoint’s speaker, speak
after you hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
PLACING AN OUTSIDE CALL
1. With or without the handset lifted, press or dial the Outgoing Call
feature code (the default feature code is ).
2. Dial the desired number. (If you hear a single progress tone, you must dial
an account code before you can place your call.)
ANSWERING AN INTERCOM OR OUTSIDE CALL
EITHER, Respond handsfree (if enabled).
OR, Lift the handset for privacy.
OR, Press ,
OR, Press the flashing (Intercom) button.
SPKR
, or .
ANSWER
IC
OUTGOING
8
PLACING A CALL ON HOLD
While on a call, press or . Hang up or place another call. To return to
the call, lift the handset an then press , , or the flashing button.
HOLD
HOLD
PLACING AN EMERGENCY CALL
9
Dial (in the U.S.) or (in Europe) to automatically place a
1 1
call to the system’s programmed emergency number. You do not have to select
an outside line first.
If you are using an IP or SIP endpoint, consult your system administrator
and your local Inter-Tel servicing company for important information about
dialing emergency services before you begin using it.
© Inter-Tel, Inc. January 2005 printed in US
9 9 9
CAUTION
Part no. 835.2449-4
1
P
LACING A CONFERENCE CALL
1. While on the first call, press . The call is now on hold.
2. Place an intercom or outside call, then press the flashing button to
CNF
CNF
place the call on hold. (If necessary, repeat this step to place a third call on
hold.)
3. Press the flashing button to join all of the calls together in the con-
CNF
ference.
NOTE: Conference calls are limited to three parties on SIP endpoints.
FORWARDING CALLS
1. Press . (Six-line display model users must then select a menu button.)
2. Do one of the following:
To cancel call forwarding:
1. Press .
2. If you have a six-line display endpoint, press the FWD OFF menu button.
FWD
• To forward to an outside telephone number: Select an outside line
and dial a telephone number.
• To forward to an extension number: Dial the extension number.
• To forward to your voice mailbox: Dial the voice mail extension.
FWD
If you have a non-display or two-line display endpoint, press , , or
SPKR
lift and replace the handset.
RESPONDING TO A WAITING CALL
If you hear a “call waiting” tone through your handset or headset, either end
your current call or place it on hold. Then press , , , or the
SPKR ANSWER
flashing button.
CHANGING VOLUME LEVELS
EITHER, Press the high ( ) or low ( )end of the Volume button.
OR, Press the Up or Down arrow on the Volume button.
OR, Press the
VOL UP or VOL DN button.
To save your change:
EITHER, Press both ends of the Volume button at the same time.
OR, Press the middle of the Volume button.
OR, Press both
VOL UP and VOL DN buttons at the same time.
REDIALING A NUMBER
Select an outside line and press or dial . The number is auto-
REDIAL
3
matically dialed.
0
8
2
P
AGING
1. Lift the handset and press or dial .
2. Dial the desired page zone number (0-9).
3. After the tone, make your announcement and hang up.
PAG E
7
NOTE: The Page feature is not supported in SIP mode.
TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER
1. Press or .
2. Dial the desired extension or telephone number.
3. Wait for an answer, announce the call, and then hang up.
TRANSFER XFR
If the number is busy, there is no answer, or the transfer is refused, press ,
SPKR
, or the flashing button to return to the caller. (Press for SIP
mode.)
TRANSFERRING A CALL TO VOICE MAIL
1. Press or .
2. Dial the voice mail extension number.
3. Hang up to send the call to the voice mail menu (so that the caller can enter
TRANSFER XFR
the mailbox number).
USING REVERSE TRANSFER (CALL PICKUP)
1. Lift the handset and dial .
2. Dial the extension number where the call is ringing or holding.
4
ACCESSING YOUR MAILBOX
NOTE: If your voice mail system has Automatic Speech Recognition (ASR)
capability and it is enabled for your mailbox, you can complete voice mail tasks
by issuing spoken commands or by pressing dialpad digits.
If your button is lit and you have a message from voice mail:
1. Lift the handset or press or press .
2. Press . A call is automatically placed to the voice mail system.
3. Enter your personal password and press .
If your button is not lit:
1. Dial the voice mail extension number. (You hear the main menu.)
2. During or after the greeting, say “Login” or press to identify yourself as a
MSG
SPKR
MSG
#
MSG
subscriber.
3. Say or enter your mailbox number.
4. Enter your mailbox password (if programmed). Then press .
#
3
A
CCESSING VOICE MAIL MESSAGES
1. Access your mailbox as described on page 3.
2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press .
1
If E-Mail Reader is not enabled for your mailbox, skip this step.
3. Select one of the following:
• Say “New” or press to listen to new messages.
• Say “Saved” or press to listen to saved messages.
4. While you are listening to a message, you can use the following options:
• Say “Skip” or press
• Say “Backup” or press to back up.
• Say “Pause” or press to pause. (Press to continue.)
• Say “Forward” or press to skip ahead.
• Say “Lower” or press to lower the volume.
• Say “Envelope” or press to play the message envelope.
• Say “Higher” or press to raise the volume.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete” or press to delete the message from your mailbox.
5. When the message has finished playing, you have the following options:
• Say “Replay” or press to replay the message from the beginning.
• Say “Reply” or press to reply to the message.
• Say “Forward” or press to forward a copy of the message.
• Say “Previous” or press to listen to the previous message.
• Say “Envelope” or press to play the introductory message envelope.
• Say “Next” or press to listen to the next message.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete” or press to delete the message from your mailbox.
1
3
#
to skip to the end of the recording.
1
2
3
4
5
6
7
9
1
2
3
4
5
6
7
9
#
RECORDING AND SENDING VOICE MAIL MESSAGES
1. Access your mailbox as described on page 3.
2. Say “Record” or press .
2
3. Say or enter the mailbox number where you want to leave the message.
4. Say “Yes” or press to accept the subscriber’s name.
#
5. Record your message after the tone.
6. When finished, hang up to deliver the message or press to access more
#
options.
4
MESSAGE OPTIONS*
Below is a summary of the options you can
use when accessing messages, after playing
messages, and when recording voice mail
messages.
# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG
1 Back Up Replay the
2 Pause Reply to the
message
message
3 Skip forward Forward a copy Erase and
4 Lower volume Listen to previ-
ous msg
5 Play envelope Play envelope —
6 Increase vol-
ume
7 — Save the
Listen to next
message
message
8———
9 — Delete the
message
* — — Cancel
# Skip to end — Send message
*
Message options vary based on media type.
Replay the
message
Append the
message
re-record
—
—
—
Access delivery options
and exit
FEATURE CODES*
CODE FEATURE NAME CODE FEATURE NAME
391 Account Code – All Calls 324 Hun t Group Remove/Replace
390 Account Code – Optional 303 LCD Contrast Control
326 ACD Agent Log In 365 Message
327 ACD Agent Log Out 366 Message - Cancel Msg Left
328 ACD Agent Log In/out 368 Message -Cancel Msg On Endpt.
329 ACD Agent Wrap-up Term. 367 Message - Silent
375 Agent Help Request 314 Microphone Mute
376 Agent Help Reject 7 Page
361 Automatic Intercom Access 32 5 Page Remove/Replace
360 Automatic Line Access 397 Program Buttons
350 Automatic Line Answer 392 Program Station Password
313 Background Music 6 Qu eue (Callback) Request
355 Call Forward All Calls 385 Record-A-Call
357 Call Forward If Busy 380 Redial
356 Call Forward If No Answer 331 Redirect Call
358 Call Fwd. If No Answer/Busy 305 Reminder Message
5 Conference 306 Reminder Message Cancel
394 Default Station 359 Remote Programming
307 Directory 4 Reverse Transfer
300 Display Time And Date 396 Review Buttons
372 Do-Not-Disturb On/Off 377 Ring Intercom Always On/off
373 Do-Not-Disturb Override 398 Ring Tone Selection
395 Feature Button Default 382 Station Speed Dial
312 Group Listen 383 Station Speed Dial Pro gram
319 Handsfree On/Off 354 System Forward On/Off
317 Headset On/Off 381
336 Hold – Individual 399 Switch Keymap
335 Hold – System 346 Transfer To Ho ld
330 Hookflash (Recall in Europe) 345 Transfer To Ring
*Some feature codes may not apply to your endpoin t. For a list of feature
codes specific to your endpoint, consult the us er guide.
System Speed Dial
TELEPHONE SYSTEM AND
VOICE MAIL FEATURE GUIDE
USING VOICE MAIL
To access your mailbox:
1. Dial the voice mail extension number.
2. Say “Login” or press and say or enter
your mailbox number.
3. Enter your password and press .
4. Voice mail plays the main menu for your
mailbox type and guides you through the
available options.
STANDARD VOICE MAILBOX MAIN MENU:
Access new voice mail messages “New” 1
Record voice mail messages “Record” 2
Access saved voice mail message s “Saved” 3
Access personal mailbox opt ions “Personal” 4
Access message options “Options” 5
Disable Automatic Speech Recognition “Disable” 8
TO... SAY PRESS
ADVANCED MAILBOX MAIN MENU:
Access voice mail messag es “Voice mail” 1
Record voice mail messages “Record” 2
Access e-mail messages “E-mail” 3
Access personal mailbox opt ions “Personal” 4
Access message options “Options” 5
Access faxes “Facsimile” 6
Disable Automatic Speech Recognition “Disable” 8
TO... SAY PRESS
#
REMOTE FEATURE ACCESS
Remote Feature Access allows you to change
your station password, place your endpoint in
Do-Not-Disturb mode, and forward calls from
another endpoint or through a special dial-up
line.
If you do not hear a tone after each step, or if
you hear repeating tones, you have made a
mistake or the feature is restricted. Start over.
To use Remote Feature Access:
1. EITHER, call _______________ (number
provided by your system administrator). If
required, enter your password.
OR, use any endpoint on the system.
2. Enter
3. Enter your extension number.
4. Enter your password and press . You
To change the station password:
1. Enter
2. Enter your current password and press
3. Enter the new password and press .
4. Enter the new password again for verifica-
3 5 9
.
#
can now use the features described below
and at right.
3 9
tion and press .
2
.
#
#
#
To turn on Do-Not-Disturb:
1. Enter
3 7 0
.
2. Enter message number 01-20 (see the
default DND message list below).
3. If desired, enter the optional second-line
message text (see the dialpad character
chart on the next page).
4. Hang up.
To turn off Do-Not-Disturb:
3 7
Enter
1
and hang up.
DO-NOT-DISTURB MESSAGES
01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05
ON VACATION
06
ON VACATION
07 CALL ME AT 17 IN CONFERENCE
08 AT TH E DO CTOR 18 AWAY FROM DESK
.
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
*VACATION is replaced by HOLIDAY in European systems.
*
’TIL
*
15 WITH A GUEST
16 U NAVAI LA BLE
DIALPAD CHARACTERS
BUTTON
NOTE: The characters associated with the 5 and 6 dialpad
digits are dependent on the software version.
To turn on Call Forward:
1. Enter one of the following Call Forward feature codes:
2. Enter an extension number or enter a line
access code followed by an outside telephone number.
3. Hang up.
To turn off Call Forward:
1. Enter
2. Press and hang up.
NUMBER OF TIMES BUTTON IS PRESSED
12345
1
-&() 1
2
ABC ' 2
3
DEF ! 3
4
GH I * 4
5
JKL# or /5
6
MNOÑ or #6
7
PQRS 7
8
TUV?8
9
WXY Z 9
All Calls 355
If No Answer 356
If Busy 357
If No Answer/Busy 358
3 5 5
.
#
Notice
This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8560 and 8660 IP endpoint. The contents of
this user guide, which reflect current Inter-Tel standards, are subject to revision or change
without notice. Some features or applications mentioned may require a future release and
are not available in the initial release. Future product features and applications are subject
to availability and cost. Some features or applications may require additional hardware
and/or specific software.
Some system features can only be accessed by an
administrator. For information about these features, see the
Frequently Asked Questions on page 93.
For sales, service, or technical support,
contact your local authorized Inter-Tel reseller.
Comments about this user guide or other
technical documentation should be directed to
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
All products and services mentioned in this publication are the trademarks, service marks,
registered marks, or registered service marks of their respective owners.
Inter-Tel
rated.
Microsoft
®
, Axxess®, and Enterprise® are registered trademarks of Inter-Tel, Incorpo-
®
and Outlook® are registered trademarks of Microsoft Corporation.
Table of Contents
CONTENTS PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
FINDING YOUR WAY
GETTING STARTED
MOVING ON
USING E-MAIL READER LEARNING MORE
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
© Inter-Tel, Inc. April 2005 printed in US
iii
CONTENTS PAGE
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Programming Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Your Advanced Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Accessing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
iv
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Model 8560/8660 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 4
IP Endpoint Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LCD and Menu Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Message Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
DSS/BLF and Mini-DSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . 12
What You See and Hear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
FINDING YOUR WAY
Inter-Tel® Model 8560/8660 User Guide
1
WELCOME
Your new Model 8560 digital or 8660 IP endpoint provides access to several features,
each of which is described in this guide. The About This Guide section below lists the
different sections in this user guide and describes the type of information you can find
FINDING YOUR WAY
there. If you need to access information quickly, refer to the Quick Reference Guide
attached to the front of this guide. You can also tear out the pocket guide to keep as a
handy reference for features you are likely to use while away from the office (Remote
Feature Access and Voice Mail).
Because the Model 8560 and Model 8660 look and function similarly (see page 5 for
IP exceptions), the instructions for using the endpoint features for these two endpoints
are combined in this single user guide.
ABOUT THIS GUIDE
This guide contains instructions for using the Model 8560 and 8660 IP on the Inter-
®
Tel
divided into five separate sections, as indicated by the tabs.
These sections include the following:
• Finding Your Way: This section provides you with a picture of the endpoints
• Getting Started: This section includes basic endpoint and voice mail informa-
• Moving On: In this section you’ll learn how to use advanced endpoint and voice
• Using E-Mail Reader: This section includes information on how to use the
• Learning More: This section outlines how your administrators can help if you
In addition, this guide contains a list of default feature codes (see page 98) and an
index (see page 103) for easy reference.
telephone system. To help you find information more quickly, this guide is
and includes general information designed to help you find what you need.
tion, and provides instructions on how to perform everyday tasks, such as
answering calls, making calls, and using voice mail.
mail features.
advanced messaging features available with E-Mail Reader.
experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn
more about the system.
NOTE: Because the telephone system is very flexible and programmable, the proce-
dures for using the features might vary slightly from the descriptions in this guide. If so,
your trainer or system administrator can tell you how your system differs and how to
use the features.
2
Inter-Tel® Model 8560/8660 User Guide
ABOUT YOUR ENDPOINT
Your Model 8560/8660 endpoint has three basic types of buttons in addition to a display and a Message Indicator lamp.
• Dialpad buttons: Allow you to enter numbers and letters.
• Feature buttons: Provide quick access to various telephone and voice mail fea-
tures.
• Liquid Crystal Display (LCD) menu buttons: Allow you to scroll through dis-
plays and make selections based on the active feature.
FINDING YOUR WAY
Internal Speaker
LCD With Six
16-Character Lines
Speaker
Button
Hearing Aid-Compatible
(HAC) Handset
Message Indicator Lamp
Ring and Voice
Volume Control
12-Button
Dialpad
Feature Buttons
LCD Menu
Buttons
Hold Button
Special
Button
Handsfree Microphone
(Underneath Edge)
NOTE: This is the default configuration. Your buttons may have been programmed dif-
ferently. If you are uncertain about the configuration, ask your system administrator.
Inter-Tel® Model 8560/8660 User Guide
3
Model 8560/8660 Connectors
The Model 8560 digital and 8660 IP endpoints have jacks and ports (Model 8660
only) on the back used for various connections. The back of the Model 8560 has jacks
for headset and handset connections only. Because the Model 8560 is a digital end-
FINDING YOUR WAY
point, it does not include the PC and power connectors included on the Model 8660.
The Model 8660 IP endpoint has additional power and PC connectors that are
required for an IP endpoint. Two light-emitting diodes (LEDs) on the PC ports and
LAN/Power jack indicate link status and the speed of the connections.
The diagram below shows the connectors for the Model 8560/8660 endpoints. These
connectors include:
• Headset Jack: Connects to a headset (Model 8560 and 8660).
• Handset Jack: Connects to a handset (Model 8560 and 8660).
• 24 V Power Jack: Connects to a 24VDC external power supply (Model 8660
only).
• Personal Computer (PC) Ports 1-3: Connect to PCs or any other 10/100 Ether-
net devices (Model 8660 only).
• LAN/Power Jack: Connects to a network hub or a switch (Model 8660 only).
Back of Endpoint
Headset Jack
Handset Jack
Model 8660 Only
PC Ports 1-3
24V Power Jack
4
LAN/ Power Jack
Inter-Tel® Model 8560/8660 User Guide
IP Endpoint Exceptions
The Model 8660 IP endpoint looks and functions almost identically to the Model
8560. The only exceptions are:
• The Model 8660 has additional ports on the back that are used for Internet and
power connections (see page 4).
• The Model 8660 does not support the DSS/BLF unit (see page 8).
• The Model 8660 does not support the Off-Hook Voice Announce feature (see
page 23).
• The Model 8660 does not support the Enhanced Speakerphone Mode feature (see
page 35).
Consult your system administrator and your local Inter-Tel servicing company for
important information about dialing emergency services from your IP endpoint
before you begin using it.
FINDING YOUR WAY
CAUTION
Inter-Tel® Model 8560/8660 User Guide
5
Feature Button Functions
The feature buttons are designed to automate some of the commonly-used functions,
such as dialing an outside number. Each of these is described in the table below.
FINDING YOUR WAY
BUTTON IF YOU... YOU CAN... PG.
Press Answer a call. 22, 25
ANSWER
OUTGOING
CALL
IC
DND
CNF
TRANSFER
SYS SPDL
STN SPDL
PAG E
REDIAL REDIAL
MSG
MUTE
FWD FWD
ANSWER
Press and dial the number Place an outgoing call. 24
OUTGOING
Press an unlit
button
Press Access an intercom call. 22
Press unlit or lit Enable/disable Do-Not-Disturb mode. 45
Press
would like to add to the conference
Press (International Hold Symbol) Put a call on hold. 26
Press and dial the destination
number
Press View or access System Speed-Dial
Press View or access Speed-Dial numbers. 60
Press Choose a page zone to place a page. 64
Press Redial a telephone number or save
Press and hang up Put a call on the speaker. 34
Press Leave or listen to a message. 36
Press Mute the microphone. 34
Press
ber
Press the high or low end of the volume button
IC
CNF
TRANSFER
SYS SPDL
STN SPDL
PAG E
MSG
MUTE
button or the flashing
CALL
DND
and dial the numbers you
and dial the destination num-
Select an outside line or answer a
call.
Place a conference call. 27
Transfer a call. 28
numbers.
the last number dialed.
Forward calls to the specified number.
Adjust volume during a call. 50
24, 25
62
32
30
In addition to the buttons identified in the preceding table, your endpoint has a Special button ( ). Depending on how your telephone system is configured, you may
need to press this button before you dial a feature code.
NOTE: Because the telephone system allows customized feature buttons, your end-
point may have been reprogrammed so that the feature buttons do not match those
described in this guide.
6
Inter-Tel® Model 8560/8660 User Guide
LCD and Menu Buttons
In addition to the various feature buttons, your endpoint contains a Liquid Crystal
Display (LCD) with six different lines. The top two lines show call information and
messages; the remaining four lines display a menu, which changes according to the
feature you are using.
To select an option, press the menu selection button closest to it. If there is only one
option on a line, such as DO-NOT-DISTURB, you can press the button on either side.
FINDING YOUR WAY
DISPLAY WITH SIX
16-CHARACTER
LINES
MENU
BUTTONS
Because the display can only support 16 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below.
ABBREVIATION WORD/PHRASE
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
SPKR Speaker
SPKRPHN Speakerphone
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)
Inter-Tel® Model 8560/8660 User Guide
7
Message Indicator Lamp
The Message Indicator lamp (located at the top, right corner of the endpoint) shows
the same indications as the button. The Message Indicator lamp flashes whenever there is a waiting message.
MSG
FINDING YOUR WAY
NOTE: By default, the message lamp is programmed to light when you receive a new
voice mail message. However, this lamp can be programmed for other functions. Check
with your system administrator if you are unsure what your endpoint’s lamp is programmed to indicate.
DSS/BLF and Mini-DSS
Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit
is used by individuals that handle a high volume of incoming calls, such as receptionists. The DSS/BLF provides one-button access to up to 50 extension numbers or a
programmable feature. For more information about programming and using the DSS,
refer to the current Administrator’s Guide.
NOTE: The Model 8660 does not support the DSS/BLF unit.
The Model 8416 Mini-DSS unit is a scaled-down version of the full-sized DSS/BLF
unit. This optional unit adds 16 user-programmable buttons to your endpoint. These
buttons can be programmed as any of the following:
• DSS buttons: Provide one-button access to extension numbers and display the
status of the extension associated with the button (see page 66).
• Feature buttons: Provide quick access to frequently-used features (see page 65).
• Secondary extensions: Allow one-button access to calls ringing or holding at
another station (see page 67).
NOTE: Instructions for attaching the Mini-DSS to your endpoint are included with the
unit.
The DSS/BLF and Mini-DSS lamps indicate the status of the extension or feature
assigned to the button. These indications are shown in the table below.
If the lamp is... Then...
Solidly lit The associated extension is busy, or the associated feature is enabled.
Flashing slowly The extension is in Do-Not-Disturb.
Flashing rapidly The extension has a call ringing in.
Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm.
8
Inter-Tel® Model 8560/8660 User Guide
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel voice processing system.
Using voice mail, you and other callers can send and receive recorded messages from
any supported endpoint on the system. To use voice mail features, each user (or subscriber) is assigned a mailbox, which usually corresponds to the extension number
assigned to your endpoint. You can, however, have an unassociated mailbox that does
not correspond to an extension. (Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if
you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a
message, hang up, or access an attendant. In addition, if your voice mail administrator
sets up one or more “group lists” of mailboxes, you can send a message to a group of
people by entering one number instead of everyone’s individual mailbox number.
Inter-Tel voice mail systems support the following types of mailboxes:
• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have
access to voice mail, e-mail, and fax messages in your mailbox. You can also customize your personal mailbox options, and access advanced messaging features.
See page 79 for information and instructions about using E-Mail Reader features.
For a voice mail flowchart for advanced mailbox users, see page 91.
• Standard Voice Mailbox: This type of mailbox allows you to send and receive
voice mail messages, record personal greetings, and allows you to customize personal mailbox options. A standard voice mailbox does not allow you to access email and fax messages. For a voice mail flowchart for standard mailbox users,
see page 109.
FINDING YOUR WAY
NOTE: If you have the Enterprise
access to advanced communication and messaging features such as E-Mail Reader
and Automatic Speech Recognition (ARS). For more information about EM, see
page 11.
Inter-Tel® Model 8560/8660 User Guide
®
Messaging (EM) voice mail system, you also have
9
The instructions for many voice mail tasks are identical for standard voice mailbox
and advanced mailbox users. The instructions for the following common mailbox
tasks are included in the Getting Started and Moving On sections of this guide:
• Initializing your mailbox (see page 18)
FINDING YOUR WAY
• Recording your personal greetings (see page 19)
• Recording your voice mail directory name (see page 20)
• Accessing your mailbox (see page 37)
• Disabling and enabling ASR (see page 38)
• Accessing voice mail messages (see page 39)
• Recording and sending voice mail messages (see page 42)
• Canceling unheard voice mail messages (see page 44)
• Changing your mailbox password (see page 53)
• Changing the call screening transfer method (see page 55)
• Programming a fax destination (see page 56)
• Changing the message search order (see page 57)
• Programming remote messaging (see page 58)
• Screening calls (see page 69)
• Using the voice mail directory (see page 71)
10
Inter-Tel® Model 8560/8660 User Guide
Enterprise Messaging
Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and
messaging by providing access to voice mail, fax, and e-mail messages in your mailbox. The EM system provides voice mail users with the following advanced messaging features:
• Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-
tem or it can be enabled for specific applications (like voice mail) or mailboxes.
When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the
directories. ASR can be enabled for standard voice mailboxes and advanced mailboxes (see page 9). For more information about ASR, see page 12.
• E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-toSpeech (TTS) capabilities included with EM to convert the text in an e-mail message to a .wav file. For fax messages, E-Mail Reader announces the fax envelope. If E-Mail Reader has been enabled for your mailbox, your voice mail, email, and fax messages are unified in one convenient location. For more information and instructions about how to use E-Mail Reader features, see the Using E-
Mail Reader section, starting on page 79.
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled
for your mailbox.
FINDING YOUR WAY
NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.
For information and instructions about Unified Messaging features, see Issue 2.3 of the
Unified Messaging User Guide, part number 550.8121.
Inter-Tel® Model 8560/8660 User Guide
11
Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR) is a feature available for systems using EM.
Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands
FINDING YOUR WAY
to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the directories using voice commands.
When you access voice mail, if you are given the option to say a command or press a
dialpad digit to complete a task, then ASR is enabled for your mailbox. If you are
only prompted to press a dialpad digit, ASR is not enabled for your mailbox. If your
mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by
pressing the appropriate dialpad digits when prompted by the system.
When using ASR, follow these guidelines for best results:
• When completing a mailbox-related task, either say the command each time or
press the dialpad digits each time.
• Use the handset when issuing spoken commands. Your endpoint’s speaker can
pick up background noise and other sounds, which may cause the system to misinterpret a command.
• Voice mail command words are shown on display endpoints. If your endpoint has
a display and you don’t hear the command word when the prompt is announced,
look at the display for the appropriate voice command.
• When you use the dialpad digits to complete a task, you are sometimes prompted
to press to indicate to the system that you have finished entering digits. It is
#
not necessary to say “Pound” or “Hash” when using ASR. The silence that follows your voice command replaces the digit.
#
• While you are recording a message, ASR is temporarily disabled, therefore you
cannot issue spoken commands to access options like pause and erase. If you
attempt to issue a spoken command while you are recording, your recording will
include the command you issued. To access the pause and erase options, you
must press the appropriate dialpad digits.
• You cannot use ASR to set up your e-mail password (see page 83). For security
reasons, you must enter your e-mail password characters by pressing the appropriate dialpad digits. Entering passwords this way prevents others from overhearing your password.
• If the system cannot interpret your voice commands for three consecutive
attempts, ASR is temporarily disabled by the system for the current call. You can
still complete tasks using the dialpad digits; however, you will no longer be
prompted to say a command.
• You can temporarily disable ASR for the current call by selecting option eight
from the main menu.
12
Inter-Tel® Model 8560/8660 User Guide
WHAT YOU SEE AND HEAR
As you can see, your Model 8560 and 8660 IP endpoints and telephone system come
equipped with many features. To help you understand what everything means, it is
recommended that you read the following information before you use your endpoint:
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must hang up and start again.
• If you hear four fast tones or repeating fast tones, you have pressed an invalid
button combination, tried to select a restricted line, dialed a restricted or invalid
number, dialed too slowly between digits, or waited too long before performing
the next step. Hang up and try again.
• Some endpoints have red and green lamps in the feature buttons. Green indicates
a call is ringing, holding, or active on your endpoint. Red means the call is on
another endpoint. If the buttons only light red, either your endpoint does not have
the green lamps, or the system may not be programmed to support the two lamp
colors.
NOTE: Your endpoint may be programmed to always use red lamps for calls ring-
ing directly to your endpoint. If you are uncertain about the configuration, ask your
system administrator.
FINDING YOUR WAY
• The button lamps may be solidly lit or flashing to indicate the status of a call or
feature. To avoid confusion, this guide uses different icons to signify that a lamp
is unlit ( ), lit ( ), or flashing ( ).
CNF
• “Off-hook” means that either the handset is lifted or the speakerphone is on (is
lit). “On-hook” indicates that the handset is in the cradle or the speakerphone is
off. For example, you must first go “off-hook” to make a call, but you must go
“on-hook” to end a call.
• If the button and the Message Indicator Lamp are lit when using a direc-
MSG
tory or entering a message, you are in alphanumeric mode, which allows you to
enter letters. If the button and the Message Indicator Lamp are unlit, you
are in numeric mode and can only enter numbers and special characters.
• “Handsfree” mode indicates that a call is connected through the speakerphone
(i.e., you don’t have to lift the handset to speak). While in handsfree mode, you
can make or receive calls.
Inter-Tel® Model 8560/8660 User Guide
MSG
CNF
CNF
13
SOFTWARE COMPATIBILITY
Depending upon which software version your telephone system is using, some of the
features included in this guide may not be available for your endpoint. Check with
FINDING YOUR WAY
your system administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system.
The Model 8560 and 8660 IP endpoints are compatible with Axxess
ware versions 7.0 and later, and Inter-Tel
later.
Endpoints using Axxess software versions 3.0 to 6.x have limited functionality in the
following areas:
• The button will not work; however, you can still use this feature by dial-
STN SPDL
ing the Station Speed-Dial feature code (see page 60).
• The button will not work; however, you can still use this feature by dial-
PAG E
ing the Page feature code (see page 64).
• The Message Indicator lamp will not work; however, the button will still
function properly (see page 36).
• The dedicated headset audio jack will not work; however, you can still use the
headset by plugging the headset into the handset jack and dialing the Headset On/
Off feature code (see page 32).
• The optional Mini-DSS will not work.
• The , , ,
TRANSFER ANSWER OUTGOING
light.
The Model 8560 and 8660 IP endpoints are not supported by Axxess software versions 3.0 and earlier.
®
®
5000 system software versions 1.1 and
MSG
SYS SPDL
REDIAL
, and lamps will not
system soft-
14
NOTE: This information about compatibility applies to endpoints programmed to use
the default button locations. Your buttons may have been programmed differently. If you
are uncertain about the configuration, ask your system administrator.
Inter-Tel® Model 8560/8660 User Guide
Getting Started
SECTION CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . . 17
Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . 19
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . 20
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 30
Redirect Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . 32
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . 32
Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . 32
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . 34
Mute Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . 34
Enhanced Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . 35
Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Disabling and Enabling ASR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . 39
Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . 41
Recording and Sending Voice Mail Messages. . . . . . . . . . . . 42
Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . 44
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
GETTING STARTED
Inter-Tel® Model 8560/8660 User Guide
15
INTRODUCTION
Now that you know what your endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail
messages, and much more.
ADJUSTING YOUR ENDPOINT’S VIEWING ANGLE
Your endpoint has an adjustable base that allows you to tilt your endpoint to enhance
the viewing angle. There are two types of bases available on the endpoint, each of
which allow you to adjust the angle of the endpoint. Use the appropriate instructions
(listed below) to adjust the angle of your endpoint.
If your endpoint has a support mechanism that fits into holes on the base:
1. Position the bottom of the endpoint’s base on a flat surface.
GETTING STARTED
2. Tilt the endpoint to the desired angle.
3. Place the “feet” of the support mechanism in the holes on the base to secure the
position of the endpoint.
If your endpoint has buttons located on the back to release the locking base:
1. Position the bottom of the endpoint’s base on a flat surface.
2. Press both buttons on the back of the endpoint to disengage the base’s locking
mechanism.
3. Tilt the endpoint to the desired angle.
4. Release both buttons to lock the base in place.endpoint
16
NOTE: If you position your endpoint’s viewing angle to 60 degrees or greater, it is rec-
ommended that you flip the handset hanger down to the horizontal position.
Inter-Tel® Model 8560/8660 User Guide
ADJUSTING YOUR ENDPOINT’S LCD CONTRAST
Your endpoint has a feature that allows you to adjust the Liquid Crystal Display
(LCD) contrast. This feature is only available when the endpoint is in the idle state.
You can choose from eight different contrast levels by using the volume button, using
the LCD menu buttons, or by using the dialpad digits.
To adjust your endpoint’s LCD contrast:
1. With the handset in the cradle, dial .
2. Adjust the contrast level of the LCD screen by one of the following methods:
EITHER, Use the volume button ( = darker, = lighter).
OR, Use the LCD menu buttons.
OR, Press a number on the dialpad (1=lightest through 8=darkest) that corre-
sponds to your desired contrast level.
3. Accept and save the contrast level by one of the following methods:
EITHER, Press .
OR, Lift and replace the handset.
OR, Press the ACCEPT menu button on the LCD screen.
3 0 3
SETTING UP VOICE MAIL
To begin using your mailbox you will need to complete a few basic set-up procedures
to initialize your mailbox, customize your personal greetings, and record your voice
mail directory name.
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled
for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. See page 12 for ASR guidelines.
GETTING STARTED
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.
See page 79 for information and instructions about using E-Mail Reader features.
Inter-Tel® Model 8560/8660 User Guide
17
Initializing Your Mailbox
To access voice mail, the first thing you need to do is initialize your mailbox. This
allows you to change the default password for your mailbox, record your name for the
company directories, and listen to the voice mail introduction.
To initialize your mailbox:
1. Dial the voice mail extension number. (You hear the main menu.)
NOTE: If you do not know the voice mail extension number, check with your voice
mail administrator.
Say “Login” or press to identify yourself as a subscriber.
2.
3. Enter your mailbox number using the dialpad digits.
4. Enter your default password using the dialpad digits.
GETTING STARTED
NOTE: Your mailbox number is your default password.
If you want a password, enter a new password using digits 0-9 (up to 12 digits),
and then press when you are done. The messaging system plays back your
#
password.
If you do not want to use a password, just say “Skip” or press .
5. Say “Accept” or press to accept the entry or say “Erase” or press to erase
#
#
3
and re-enter your password. The system prompts you to record your directory
name.
6. After the tone, record your first and last names.
7. When prompted, do one of the following:
• Say “Accept” or press
• Say “Replay” or press
• Say “Append” or press
• Say “Re-record” or press
#
again to accept the name.
1
to replay the name you just recorded.
2
to add to your name.
3
to erase and re-record your name.
NOTE: The system then plays a prompt that introduces you to the basic voice mail
system features. You can skip this introduction by saying “Skip” or by pressing ,
if desired.
#
18
Inter-Tel® Model 8560/8660 User Guide
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