Model 8602
User Guide
Notice
Enter provider information above
This user guide is released by Inter-Tel, Inc. and provides information necessary to use
Inter-T el product user guides. The guide contents, which reflect current Inter-Tel standards,
are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not
available in the initial release. Future product features and applications are subject to
availability and cost. Some features or applications may require additional hardware,
software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized
Inter-Tel provider:
If you have any questions or comments regarding this manual or other technical
documentation, contact Inter-Tel Technical Publications Department at:
tech_pubs@inter-tel.com
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registered service marks of their respective owners.
®
Inter-Tel
, Axxess®, and Enterprise® are registered trademarks of Inter-Tel, Incorporated.
®
is a registered trademark of Mitel Networks Corporation.
Mitel
®
Microsoft
Bluetooth
ZoneAlarm
Plantronics
GN Netcom
Sennheiser
Intel
Portions Copyright © 2002-2007 Global IP Solutions, Inc. All Rights Reserved.
Global IP Solutions, GIPS, MediaWare, GIPS VoiceEngine, NetEQ, iLBC, iPCM-wb, iSAC, GIPS Enhanced G.711,
Remote Extension, Click-To-Talk and associated design marks and logos are trademarks of Global IP Solutions, and
may be registered in certainjurisdictions.
Patents and Patents Pending, Global IP Solutions, Inc. www.gipscorp.com
© 2008 Inter-Tel (Delaware), Incorporated: Personal use of this material is permitted. However, permission to reprint/
republish this material for advertising or promotional purposes or for creating new collective works for resale or
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from Inter-Tel, Inc.
, Windows®, and Vista™ are registered trademarks or trademarks of Microsoft Corporation.
®
is a registered trademark of Bluetooth SIG, Inc.
®
is a registered trademark of Zone Labs LLC.
®
is a registered trademark of Plantronics, Inc.
®
is a registered trademark of GN Great Nordic.
®
is a registered trademark of Sennheiser Electronic Corporation (SEC).
®
and Pentium® are registered trademarks of Intel.
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Uninstalling The Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Model 8602 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Environmental Factors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Headset Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wireless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Volume Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Muting the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Network Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Emergency (E911) Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Model 8602 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Main Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Calls on Hold Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Programmable Feature Buttons Slider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialpad Slider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Model 8602 Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Model 8602 Shortcut Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wireless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Inter-Tel® Model 8602 User Guide
iii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Starting the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Turning Off the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Keyboard Vs. the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using the Message Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Do-Not-Disturb Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Voice Mail Flowchart (Advanced) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice Mail Flowchart (Standard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Advanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
iv
Inter-Tel® Model 8602 User Guide
Introduction
Thank you for purchasing the Model 8602 Internet Protocol (IP) softphone software
package. The Model 8602 is a softphone application that enables Voice over IP (VoIP)
communication between your desktop or laptop computer and an Inter-Tel® Axxess® or
Inter-Tel 5000 telecommunications system. The Model 8602, which operates much like a
Model 8662 hard endpoint, connects to the main system through an existing IP network.
After a connection is established, you can converse with the other party via a headset
connected to your computer. The voice engine used for the Model 8602 is provided by
Global IP Solutions
The Model 8602 has the following features:
• Integration with the Plantronics
USB Wireless Headset in Europe)
NOTE
• Control and user-configurable options
• Control of audio and volume settings for the microphone and speaker
• Shortcut menu feature access
• Status indication
• Retractable dialpads
• User-friendly, modern look and feel
• Mouse and keyboard activated feature control
™
.
®
CS50-USB Wireless Headset (Plantronics CS60-
User satisfaction for any particular headset can be quite subjective, so
Inter-Tel recommends that you try before buying. See “Headset
Recommendations” on page 15 for additional information.
Document Overview
This user guide provides the installation procedures for the Model 8602 and highlights the
basic features for making and receiving calls and checking your voice mail messages. For
more details on basic or advanced features of the Model 8602, refer to the online Help by
selecting the Help button from the Main Display of the Model 8602 interface. Or refer to
the Inter-Tel Model 8662 User Guide (part no. 550.8117). The Model 8602 operates much
like a Model 8662 hard endpoint. You can find this user guide on the Mitel
Mitel End User Customer Documentation section (http://edocs.mitel.com/UG/Index.html
Inter-Tel® Model 8602 User Guide 1
®
Web site in the
).
Installation
The Installation section provides information on the hardware and software requirements
for your computer and the telephone system requirements needed to operate the Model
8602. After your system meets the requirements of the Model 8602, follow the instructions
to install the IP softphone. Finally, you need to configure some settings before the Model
8602 is operational.
NOTICE
If necessary, r efer to your s ystem or network administrator for assistance configuring your
Model 8602.
Parts
This shipment consists of the following items:
• Model 8602 User Guide (part no. 835.3019)
• Model 8602 Software CD-ROM (part no. 841.0477)
Optional Parts
Through your local Inter-T el provider (who should consult with Inter-Tel’s CommSource
division), you can order the following:
• Plantronics CS50-USB (CS60-USB in Europe) Wireless Headset (part no. 901.9640)
• Other tested headsets include: Plantronics DA60 USB Connector (part no. 901.9606),
Plantronics Supra (part no. 901.9613), Plantronics Encore (part no. 901.9642),
Plantronics Supraplus H251 (part no. 901.9618), GN Netcom
901.7199), GN Netcom 2120-NC (part no. 901.7174), GN Netcom 9120 (part no.
901.7168), Sennheiser
902.0984), Sennheiser PC-155 (part no. 902.0907), Plantronics DA55 Wired
(901.9695), Polycom Communicator (part no. 905.5610), ClearOne Chat 50 USB (part
no. 900.2557), ClearOne Chat 150 (part no. 900.2563), and ClearOne Chat 150 USB
(part no. 900.2562).
®
503USB (part no.
®
PC-135 (part no. 902.0981), Sennheiser PC-145 (part no.
NOTE Bluetooth® technology headsets are not supported.
2
Inter-Tel® Model 8602 User Guide
System Requirements
System requirements include software, hardware, and software compatibility with the
telephone system.
Computer Software Requirements
•
Microsoft® Windows® XP (Home or Professional) or Vista™ (recommended that all
service packs be installed; Service Pack (SP) 3 for XP and SP1 for Vista)
• The latest 2.0 version of the .NET Framework
If the .NET Framework is not currently installed on your computer, the
NOTE
Computer Hardware Requirements for Windows XP
The table below lists the minimum and recommended requirements for the computer with
the Windows XP operating system of which you are installing the Model 8602 software.
Minimum Requirements Recommended Requirements
®
Pentium® 850 MHz or faster
Intel
processor (or compatible)
512 MB of RAM or higher 1 GB of RAM or higher
Hard drive with at least 2.0 GB of available
hard disk space
Super VGA (800 x 600) or higher-resolution
video adapter and monitor
installation wizard directs you to the Windows Updates Web site, where
you can download the latest 2.0 version.
Intel Pentium 1 GHz or faster processor (or
compatible)
Hard drive with at least 2.0 GB of available
hard disk space
Super VGA (1024 x 768) or higherresolution video adapter and monitor
A pointing device (such as a mouse,
trackball, or touch screen)
Ethernet or Wi-Fi network card with TCP/IP
configured
Internet-capable network connection (a
broadband connection of 256 Kbps or
faster)
Headset with microphone that uses the
speaker and microphone ports is required
Inter-Tel® Model 8602 User Guide 3
A pointing device (such as a mouse,
trackball, or touch screen)
Ethernet or Wi-Fi network card with TCP/IP
configured
Internet-capable network connection (a
broadband connection of 256 Kbps or
faster)
Headset with microphone that uses the
speaker and microphone ports is required
Computer Hardware Requirements for Windows Vista
The table below lists the minimum and recommended requirements for the computer with
the Windows Vista operating system of which you are installing the Model 8602 software.
Minimum Requirements Recommended Requirements
1 GHz 32-bit (x86) or 64-bit (x64) processor 2 GHz 32-bit (x86) or 64-bit (x64) processor
1 GB of RAM 2 GB of RAM
Hard drive with at least 2.0 GB of available
space
Super VGA (800 x 600) or higher-resolution
video adapter and monitor
A pointing device (such as a mouse,
trackball, or touch screen)
Ethernet or Wi-Fi network card with TCP/IP
configured
Internet-capable network connection (a
broadband connection of 256 Kbps or
faster)
Headset with microphone that uses the
speaker and microphone ports is required
Hard drive with at least 2.0 GB of available
space
Super VGA (1024 x 768) or higherresolution video adapter and monitor
A pointing device (such as a mouse,
trackball, or touch screen)
Ethernet or Wi-Fi network card with TCP/IP
configured
Internet-capable network connection (a
broadband connection of 256 Kbps or
faster)
Headset with microphone that uses the
speaker and microphone ports is required
Software Compatibility with the Telephone System
Inter-Tel Axxess Converged Communications Platform v9.1 and later or Inter-Tel 5000
•
Network Communications Solutions v1.2 and later
• Software license for Model 8602
4
Inter-Tel® Model 8602 User Guide
Installing the Model 8602
The Model 8602 application software is supplied on CD-ROM.
The following installation instructions assume that Windows XP is installed on your
computer and that you are familiar with Windows procedures.
To install the Model 8602:
The user’s Windows account must have the privileges to create a new directory
in the file system and write/copy files into it. Also, the Window’s account must
NOTE
1. Start the computer and close all other Windows applications.
2. Insert the Inter-Tel 8602 installation CD into the drive. The setup wizard
3. Select Install Inter-Tel Application. The installation wizard begins.
4. Follow the wizard installation directions by clicking Next to advance to the ne xt
have the permission to write to the registry. Contact your System Administrator
if you have any questions about privileges and permissions of your Windows
account.
automatically begins.
If the setup wizard does not begin:
a. Select Start – Run.
b. Type the CD drive location (usually E) followed by :\_setup (e.g., E:\_setup), in the
text box.
c. Click OK.
screen.
If you want to exit the setup program without completing the installation,
NOTE
click ESC or click Cancel. Then click Exit Setup when the dialog box
appears. This stops the setup program and returns you to the first
screen.
5. Click Close to complete the installation.
6. Click Exit Installation and remove the CD-ROM from the drive.
7. If prompted, restart the computer.
If this is the first time installing the Model 8602, the Configuration Wizard
NOTE
automatically starts after installation. You must complete the wizard
before the IP softphone will operate. See the next page for details on the
“Configuration Wizard” on page 6.
Inter-Tel® Model 8602 User Guide 5
Uninstalling The Model 8602
If you need to uninstall the Model 8602, follow the instructions below.
T o uninstall the Model 8602:
1. Select Start – Settings – Control Panel.
2. Double-click Add/Remove Programs.
3. Select the Inter-Tel program, and then click Add/Remove.
Configuration
The application interface has various configuration options for the Model 8602. You need to
configure some settings before the IP softphone can operate. The Configuration Wizard
guides you through configuration of the necessary fields.
Configuration Wizard
After installing and starting the IP softphone for the first time, the Configuration Wizard
automatically starts. The Configuration Wizard allows you to configure the server and
application parameters necessary to run the IP softphone.
To finalize programming through the Configuration Wizard, click
IMPORTANT
Finish in the last screen. Changes or additions made in the wizard
will not take effect until the wizard is finished.
Clicking Back on the wizard screens allows you to return to a previous screen to modify
programming.
6
Inter-Tel® Model 8602 User Guide
To configure options in the wizard:
1. After the configuration wizard automatically starts, the Welcome screen appears.
2. Click Next. The Configuration Settings screen appears.
Inter-Tel® Model 8602 User Guide 7
3. Configure the following server setti ngs.
NOTE
See your system and/or network administrator for the values to
complete the following settings.
Configuration
(Default Setting)
Device ID
(000000000000)
Internal (Native)
Range/Option/
Limit
12 hexadecimal
characters
Valid IP Address The IP address of the server where the
Remote Server IP
Address (0.0.0.0)
External (NA T) Remote
Valid IP Address For NAT-enabled servers (such as the
Server IP Address
(0.0.0.0)
Remote General
Purpose UDP Port
(5567)
Remote TCP Call
Control Port (5566)
Password (blank) 9 characters,
which are case-
sensitive
Description
The Model 8602’s unique device ID.
Model 8602 resides on the telephone
system. For NA T-enabled servers (such
as the Inter-Tel 5000), this is the
“internal” or LAN IP address.
Inter-Tel 5000) this is the “external” or
WAN IP Address. For telephone
systems that exist outside of a firewall,
this field is blank.
The UDP port that the server listens on.
The TCP port the server listens on.
The password the Model 8602 uses to
log onto or authenticate with the
telephone system. The password may
be empty.
8
Inter-Tel® Model 8602 User Guide
4. Click Next. The Application Settings screen appears.
Inter-Tel® Model 8602 User Guide 9
5. Configure the following application settings.
NOTE
See your system and/or network administrator for the values to
complete the following settings.
Configuration
(Default Setting)
Inter-Tel Technical
Support E-mail (blank)
Endpoint Audio Interface
(the first audio device
encountered on the
system)
Range/Option/Limit Description
320 alphanumeric characters
or less
A valid e-mail address
used to send e-mail help
requests and problem
information to technical
support. See your system
administrator or your local
technical support center.
The audio sources that are
detected from the computer
Select the preferred audio
interface used for audio in
and audio out.
Advanced settings:
• If using Windows XP,
select “Custom”
• If using Windows Vista,
select “Vista Audio
Devices”
Select “Custom” or “Vista
Audio Devices” to
configure different audio
devices for your audio in
and your audio out or to
have dual ring through
separate audio devices.
Go to “Configure the
Advanced settings.” on
page 12.
10
Inter-Tel® Model 8602 User Guide
a. If you select a listed audio source from your computer from the Endpoint audio
interface list, proceed to step 6.
If you select Custom (for Windows XP) or Vista Audio Devices (for Windows
Vista) from the Endpoint audio interface list, the Advanced button enables.
Select Advanced to configure different audio devices for your
NOTE
audio in and your audio out or to have dual ring through separate
audio devices.
b. Click Advanced. The Advanced Audio Device Interfaces screen appears.
.
Inter-Tel® Model 8602 User Guide 11
c. Configure the Advanced settings.
Configuration
(Default Setting)
Range/Option/Limit Description
Audio-in device interface The full-duplex and/or the
wave-in audio sources that
are detected from the
computer.
Audio-out device interface The full-duplex and/or the
wave-out audio sources
that are detected from the
computer.
Ring-out device interface The full-duplex and/or
wave-out audio sources
that are detected from the
computer.
The preferred audio
interface used for audio in.
The preferred audio
interface used for audio
out.
Audio device for second/
dual ring tones. Note: Dualring is automatically
enabled, if you are using a
headset. This setting
becomes your secondary
ring-in device audio source.
12
Inter-Tel® Model 8602 User Guide
6. Click Next. The Speaker Setup page appears. An audio file is played through your
computer speakers.
7. Configure the volume of the speaker by adjusting the volume slider until the audio is
heard at a comfortable level.
8. Click Next. The Microphone Setup screen appears.
Inter-Tel® Model 8602 User Guide 13
9. Configure the microphone volume by speaking into the microphone and adjusting
the volume slider until the audio will be a comfortable level heard by the far-end
caller. Select Record to record your audio and play it back (optional).
10. Click Next. The Congratulations screen appears.
11. Click Finish to close the wizard and save the configuration.
If you need to change any of the settings that you configured through
NOTE
the Configuration Wizard, you can access and change these settings
from the Model 8602 Options of the Help Menu. For details on these
settings and others, refer to the online Help.
Model 8602 Options
Other settings and user preferences can be configured after the IP softphone is up and
running. Refer to the online Help “Options” for details.
14
Inter-Tel® Model 8602 User Guide
Environmental Factors
For optimal sound quality, use a headset and read the following guidelines. Optionally, you
can use your computer speakers and microphone, but make sure to use a microphone with
echo cancellation.
Headset Recommendations
The Model 8602 has been designed to work with standard computer headsets. Computer
headsets come in two basic configurations: analog (which use the 1/8-inch mini phono
jacks on the computer sound card interface) and digital (which use the USB interface). In
general, USB headsets are known to produce higher-quality audio because they send
digital audio to the computer and may have other built-in features, such as echo
cancellation. User satisfaction for any particular headset can be quite subjective, so InterTel recommends that you try before buying so you are more likely to be satisfied with the fit,
quality, and cost of the solution. This recommendation inclu des all wired/wireless headsets,
including the integrated Plantronics CS50-USB Wireless Headset.
In addition, Inter-Tel recommends using a headset with a built-in microphone to avoid audio
feedback (echo). Optionally, you can use your computer speakers and microphone, but be
sure to use a microphone with echo cancellation. When using a headset, plug in the
headset before starting the Model 8602 application.
Wireless Considerations
To operate, the Plantronics CS50-USB Wireless Headset must remain within the system’s
range operating limit from the base. Refer to the Plantronics CS50-USB Wireless Headset
System User Guide for more details. Contact your local Inter-Tel provider for the user
guide.
Inter-Tel® Model 8602 User Guide 15
Volume Controls
To control audio quality and/or feedback problems, adjust the computer’s audio controls.
For example, lowering the speaker volume and the microphone gain may help solve certain
echo problems. The Model 8602 allows you to increase or decrease the volume for the
microphone and speaker through the Main Display of the Model 8602 interface. See the
“Main Display” on page 20 for details.
T o adjust the speaker and microphone volume on the interface:
Select the volume slider for the microphone or speaker and drag to increase or
decrease the volume.
To adjust the speaker volume using the Plantr onics CS50-USB Wireless Headset:
Adjust the volume using the Volume Control on the headset. Refer to the Plantronics
CS50-USB Wireless Headset System User Guide for more details.
You can also adjust the speaker and microphon e volume in the Windows
volume control application.
NOTE
If you are having problems with the volume level while using the Plantronics
CS50-USB Wireless Headset, and you have made all the necessary
adjustments on the Main Display and in the Windows settings, you can also
use the earloop that comes with the headset for optimal sound.
Muting the Microphone
If you are using a headset with a microphone, it is possible that you will still get some echo
(audio feedback).
T o mute or disable the microphone on the interface:
While on a call, click the Microphone icon on the Main Display of the Model
8602. The mute icon appears .
T o mute or disable the microphone using the Plantronics CS50-USB Wireless
Headset:
While on a call, press and release the Volume Control button on the headset. Refer
to the Plantronics CS50-USB Wireless Headset System User Guide for more details.
16
Inter-Tel® Model 8602 User Guide
Network Quality
The quality of the Model 8602 voice transmission, like that of any other device transmitting
on a data network, is dependent on several variables. These variables can include the
speed and capacity of the network configuration, type of connection, routing scheme, and
amount of traffic being passed through the network. Inter-Tel has used the latest
technologies to ensure the best possible quality in all circumstances.
Under optimal conditions, voice quality will not be affected. However, heavy traffic, complex
routing schemes, or poor network connections may cause a degradation in voice quality
(distorted sound or choppy audio) or cause delays in transmission.
Firewall
You may be running a firewall on the computer where you will be running the Model 8602.
Windows XP has built-in firewall protection. If the Windows built-in firewall or other software
firewall, such as ZoneAlarm
to the telephone system or you may not hear audio. You need to make sure the Model
8602 software application is added to your firewall as an excepted application so it can
receive information from the network.
To configure your Windows XP firewall:
1. Select Start – Control Panel – Windows Firewall.
2. In the General Tab make sure “On (recommended)” is selected. This enables the
Windows built-in firewall protection.
3. Click the Exceptions tab and make sure Inter-Tel 8602 is selected under Programs
and Services. The Windows firewall will not block incoming network activity from the
telephone system so the Model 8602 can operate.
If you are using a software firewall program such as ZoneAlarm, you want to make sure the
Model 8602 is added to the “Exceptions” or “Allowed” list. The destination IP address may
need to be added to the firewall’s “Trusted Zones.” Refer to the manufacturer’s
documentation for information on configuring your application.
®
, is not configured correctly, the Model 8602 may not connect
Inter-Tel® Model 8602 User Guide 17
Emergency (E911) Call Information
When the installation wizard is run, a screen appears with the information below on
emergency 911 (programmed default number for US Inter-Tel telephone systems) or 999
(programmed default number for European Inter-T el telephone systems). You must select “I
agree” to continue with installation of the IP softphone. This message also appears each
time you initiate and run the IP softphone.
NOTE
Select “never show this dialog again” in the emergency 911 dialog box to
prevent this dialog from appearing when you start the application.
E911 Warning
Do not dial emergency hotline numbers from the IP softphone.
NOTICE
In the case of an emergency, dial the appropriate local emergency-service number
directly, or use the nearest local public phone to dial an emergency hotline (911, the
default setting programmed in US Inter-Tel telephone systems or 999, the default setting
programmed in European Inter-Tel telephone systems).
The IP softphone communicates through a central telephone system that routes all
emergency calls directly to a number that is local to the central system. If the IP
softphone is not at the same address as the central system, then emergency service will
not be routed to the proper locati on .
Therefore, if the IP softphone does not stay within the premises of the central system, you
must configure the IP softphone’s programmable keys to dial the local police or fire
departments directly, and you must clearly label the key icons. If the IP softphone is
mobile, meaning it is used in multiple locations, you must know the direct emergencycontact numbers for each location and program them accordingly as programmable
buttons.
In the case of an emergency, you are responsible for determining the nature of the
emergency and dialing the appropriate emergency-service number directly. You must
provide the emergency personnel your location and telephone number because the
emergency service may not receive accurate identification information automatically.
The Model 8602 Interface
Before starting the Model 8602, you should learn about the parts that comprise your IP
softphone. The different parts of the Model 8602 provide access to several features.
NOTE
18
Basic features are described in this gui d e. For more details and advanced
feature descriptions, refer to the online Help.
Inter-Tel® Model 8602 User Guide
Overview
Dialpad Slider
Main Display
Calls on Hold
Slider
Programmable
Buttons Slider
The Model 8602 supports most of the telephone features of the Model 8662, which is used
with the Inter-Tel Axxess and Inter-Tel 5000 systems. For a complete list of supported
features of Model 8662, refer to the Model 8662 User Guide (part number 550.8117). For a
list of features that Model 8602 does not support, refer to the Model 8602 online Help.
The Model 8602 consists of four main sections (see the graphic below):
• Main Display: Provides access to menus and features through a six-line display and
buttons. Refer to the “Main Display” on page 20 for details.
• Calls on Hold Slider: Provides a graphical representation of the intercom and
outside calls that are on hold. Refer to “Calls on Hold Slider” on page 23 for details.
• Programmable Feature Buttons Slider: Provides access to user-programmable
feature buttons. Refer to “Programmable Feature Buttons Slider” on page 24 for
details and to online Help for programming the buttons.
• Dialpad Slider: Provides access to a dialpad. Refer to “Dialpad Slider” on page 25 for
details.
Inter-Tel® Model 8602 User Guide 19
Main Display
Help Button
Close
Button
Minimize ButtonRing Lamp
Microphone Icon
Speaker Icon
Speaker Volume
Slider
Microphone
Volume Slider
Message
Button
Menu Buttons
End Button
Open/Close
Slider Button
Talk Button
Menu Buttons
Plantronics
6-Line Display
Headset
Icon
Open/Close
Slider Button
The Main Display provides a six-line display with eight display menu selection buttons that
allow you to scroll through displays and make selections based on the active feature. The
Main Display also provides various feature buttons and icons to access additional features
along with the interface control buttons: Help, Minimize, and Close. See the following
illustration and table for the details on the Main Display.
20
Inter-Tel® Model 8602 User Guide
Feature/Button Description
6-Line Display Displays textual information with six 16-character lines. The
top two lines show call information and messages; the
remaining four lines display a menu, which changes according
to the feature you are using.
8 Menu Buttons Select menu options that change according to the feature you
are using. A menu button is disabled when no option is
available.
To select an option, press the menu button closest to it or click
the underlined text.
Speaker Volume Slider Adjust the volume levels of the speaker.
Speaker Icon Graphical representation for the speaker volume slider only.
This is not a functional icon.
Headset Icon Enable/disable the Plantronics headset. This icon only appears
if the Plantronics CS50-USB Wireless Headset is plugged in.
This icon is hidden for all other headsets.
Talk Button Answer an incoming call, establish dial tone to make an
outgoing call, put a current call on hol d, or switch between cal ls
on hold.
End Button End a call in progress.
Message Button Access the telephone system’s voice mail. When the button is
lit, a message is waiting.
Microphone
Adjust the volume levels of the microphone.
Volume Slider
Microphone Icon Enable/disable the microphone mute. If mute is enabled, you
can hear the caller, but the caller cannot hear you.
Close Button Close and exit the application.
Minimize Button Minimize the application.
Help Button Access the Help menu.
Ring Lamp Answer a call and indicates a call is ringing into the application.
Open/Close Slider
Button
Inter-Tel® Model 8602 User Guide 21
Open or close the Program mable Butt ons Slid er or t he Dialp ad
Slider.
Because the display can support only 16 characters, you may see a few abbreviations. The
most commonly used abbreviations are provided in the table below.
Abbreviation Word/Phrase
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
SPKR Speaker
SPKRPHN Speakerphone
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)
22
Inter-Tel® Model 8602 User Guide
Calls on Hold Slider
Handset Icon
IC Button
Call Buttons (1-4)
Holding Text
The Calls on Hold Slider displays the intercom or outside calls you have on hold. See the
following illustration and table for the details on the Calls on Hold Slider.
Feature/Button Description
The handset icon and “holding” text denote the left slider is expanded because one or
more calls are on hold. The handset icon and “holding” text indicate status only.
IC Button Indicates an intercom call is on hold.
Call 1 Button Indicates a trunk call (or outside call) is on hold.
Call 2 Button Indicates a trunk call (or outside call) is on hold.
Call 3 Button Indicates a trunk call (or outside call) is on hold.
Call 4 Button Indicates a trunk call (or outside call) is on hold.
Inter-Tel® Model 8602 User Guide 23
Programmable Feature Buttons Slider
Redial Button
Programmable Feature
Special Button
Open/Close
Slider Button Buttons
The Programmable Feature Buttons Slider allows you to access five user-programmable
buttons. You can also use the Redial button to dial the last number called or use the
Special button to access feature codes while on a call. See the following illustration and
table for the details on the Programmable Feature Buttons Slider.
Numbers 1-9
Feature/Button Description
Redial Button Automatically dial the last external telephone number called.
(Intercom calls are not redialed.)
Open/Close Slider
Open or close the Programmable Buttons Slider.
Button
5 Programmable
Feature Buttons
Activate the programmed feature. Refer to the online Help for
details on programming the feature and text of the buttons.
Special Button Activate a feature when on a call.
24
Inter-Tel® Model 8602 User Guide
Dialpad Slider
Open/Close Slider Button
Symbol Number 0 Symbol
The Dialpad Slider allows you to enter numbers and letters. See the following illustration
and table for the details on the Dialpad Slider.
Feature/Button Description
Open/Close Slider Button Open or close the Dialpad Slider.
Numbers 0-9 Dial or access a feature with a standard telephone dialpad.
Symbols *, # Dial or access a feature with a standard telephone dialpad.
Inter-Tel® Model 8602 User Guide 25
Model 8602 Status Icons
Notification Area
Model 8602 Status Icon
The Model 8602 displays icons that indicate the current status of the application. These
icons appear in the notification area. The notification area is located at the far right of the
taskbar.
The notification area shows any of the following status icons:
Icon Description
Indicates the Model 8602 failed to connect to the telephone system. An
icon tool tip indicates you are disconnected from the telephone system.
Indicates the Model 8602 is running and that you are available. An icon
tool tip indicates your current status.
Indicates the Model 8602 is currently running and that you are
unavailable. An icon tool tip indicates your current status.
26
Indicates the Model 8602 is currently running and that you are
available. You have one or more new station or voice mail messages.
An icon tool tip indicates your current status and number of new
messages.
Indicates the Model 8602 is running and that you are unavailable. You
have one or more new station or voice mail messages. An icon tool tip
indicates your current status and number of new messages.
Inter-Tel® Model 8602 User Guide
Model 8602 Shortcut Menu
The Model 8602 status icons in the notification area provide a shortcut menu for quick
access to the most commonly-used features in the IP softphone. The shortcut menu offers
several options displayed in the graphic. Refer to the online Help for details on using this
menu.
To access the Model 8602 shortcut menu:
Right-click the Model 8602 status icon . T he shorcut menu appears, as shown
below.
Wireless Headset Features
The Plantronics CS50-USB Wireless Headset features are integrated into the Model 8602
application. If using the Plantronics CS50-USB Wireless Headset, you can answer or hang
up calls, adjust the speaker volume, or mute the call from the headset buttons.
User satisfaction for any particular headset can be quite subjective, so Inter-Tel
NOTE
Inter-Tel® Model 8602 User Guide 27
recommends that you try before buying. See “Headset Recommendations” on
page 15 for additional information.
Getting Started
In this section, you will learn the most common tasks to start using your Model 8602. You
will learn how to start and turn off your IP softphone, initialize your mailbox, make and
receive calls, transfer calls, retrieve voice mail messages, and much more.
Starting the Model 8602
Before you can start using your IP softphone, you need to turn it on.
Perform one of the following to start the Model 8602 application:
• Automatically start the Model 8602 upon login to the computer (refer to the Model
8602 Settings – Behavior in the online Help on how to change this setting).
• Double-click the Model 8602 desktop icon.
• Click the quick-launch icon .
• Select Start – Inter-Tel – Inter-Tel 8602.
Accessing Online Help
You can access online Help for the Model 8602. The online Help provides information on
the basic tasks for using your IP softphone and voice mail. For additional information on
basic or advanced phone and voice mail features, refer to the Inter-Tel Model 8662 User
Guide (part no. 550.8117). You can find this user guide on Inter-Tel’s Web site at www.inter-
tel.com.
To access the online Help, do one of the following:
• Click the Help button , and then select Help – Help Menu.
• Select F1.
The help information appears in a separate window.
Turning Off the Model 8602
Before logging off your computer, you need to turn off your IP softphone. If you forget to
turn off your IP softphone before logging off, Windows® generates a dialog box confirming
you want to turn off your phone.
T o turn off the Model 8602:
1. Click the Close button . A dialog box appears confirming you want to turn off
your phone.
2. Click Yes to turn off your phone.
28
Inter-Tel® Model 8602 User Guide
Using the Keyboard Vs. the Mouse
#
#
#
#
With the Model 8602, you can enter or select dialpad numbers, symbols, and alpha
characters using the keyboard or the mouse. Y ou can access numbers, symbols, and alpha
characters by expanding the Dialpad Slider and clicking with your mouse or by typing them
from your keyboard. If using the keypad on your keyboard to enter numbers, make sure
NUM LOCK is enabled.
Sometimes you are required to enter or after dialing a number. You can dial the
number, , or
mouse, or by entering SHIFT + or
by expanding the Dialpad Slider and clicking or with your
from your keyboard.
NOTICE
This user guide uses the terminology “press” or “enter” as a command to either use the
keyboard or the mouse. “Dial” is used as a command to enter digits from the keypad of
your keyboard or the Dialpad Slider.
Inter-Tel® Model 8602 User Guide 29
About Voice Mail
Voice mail is an application that is part of the Inter-Tel voice processing system. Using
voice mail, you and other callers can send and receive recorded messages from any
supported endpoint on the system. To use voice mail features, each user (or subscriber) is
assigned a mailbox, which usually corresponds to the extension number assigned to your
endpoint. You can, however, have an unassociated mailbox that does not correspond to an
extension. (Unassociated mailboxes are typically used for agents or other personnel who
don’t have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if you are
out of town, on a call, etc. If a caller reaches your mailbox, they can leave a message, hang
up, or access an attendant.
Inter-Tel voice mail systems support the following types of mailboxes:
• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have an
advanced mailbox and access to voice mail, e-mail, and fax messages in your
mailbox. You can also customize your personal mailbox options, and acce ss
advanced messaging features. For a voice mail flowchart for advanced mailbox users,
see “Voice Mail Flowchart (Advanced)” on page 43.
• Standard Mailbox: This type of mailbox allows you to send and receive voice mail
messages, record personal greetings, and customize personal mailbox options. A
standard voice mailbox does not allow you to access e-mail and fax messages. For a
voice mail flowchart for standard mailbox users, see “Voice Mail Flowchart (Sta ndard)”
on page 44.
Depending on the voice mail system, you may also have access to advanced
communication and messaging features such as E-Mail Reader and Automatic
NOTE
Speech Recognition (ASR). For more information about these features, refer to
the Model 8662 User Guide (part no. 550.81 17). You can find this user guide on
Inter-Tel’s Web site at www.inter-tel.com.
30
The instructions for many voice mail tasks are identical for standard voice mailbox and
advanced mailbox users. The instructions for the basic mailbox tasks are included in this
User Guide. For advanced mailbox features, refer to the Model 8662 User Guide (part no.
550.8117).
• Initializing your mailbox (see page 31)
• Recording your personal greetings (see page 33)
• Recording your voice mail directory name (see page 34)
• Accessing your mailbox (see page 39)
• Listening to voice mail messages (see page 39)
Inter-Tel® Model 8602 User Guide
Setting Up Voice Mail
#
#
#
3
Before you begin using your mailbox, you need to complete a few basic setup procedures
to initialize your mailbox, customize your personal greetings, and record your voice mail
directory name.
If your mailbox has Automatic Speech Recognition (ASR), when ASR is
enabled for your mailbox, you have the option of issuing a spoken command or
pressing a dialpad button. For details, refer to the Model 8662 User Guide (part
no. 550.8117).
NOTE
If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.
Refer to the Model 8662 User Guide for details on using the E-Mail Reader
features. You can find this user guide on Inter-Tel’s Web site at www.inter-
tel.com.
Initializing Your Mailbox
To access voice mail, the first thing you need to do is initialize your mailbox. This allows
you to change the default password for your mailbox, record your name for the company
directories, and listen to the voice mail introduction.
T o ini t iali ze you r mailbox:
1. With the application selected, dial the voice ma il extension number. (You hear the
main menu.)
NOTE
2. Say “Login” or press to identify yourself as a subscriber.
3. Dial your mailbox number.
4. Enter your default password.
NOTE Your mailbox number is your default password.
If you want to use a password, enter a new password using digits 0-9 (up to 12
digits), and then press when you are done. The messaging system plays back
your password.
If you do not want to use a password, just say “Skip” or press .
5. Say “Accept” or press
and re-enter your password. The system prompts you to record your directory
name.
Inter-Tel® Model 8602 User Guide 31
If you do not know the voice mail extension number, check with your
voice mail administrator.
to accept the entry or say “Erase” or press to erase
6. After the tone, record your first and last names.
#
1
2
3
#
7. When prompted, do one of the following:
• Say “Accept” or press again to accept the name.
• Say “Replay” or press to replay the name you just recorded.
• Say “Append” or press to add to your name.
• Say “Re-record” or press to erase and re-record your name.
The system then plays a prompt that introduces you to the basic
NOTE
voice mail system features. You can skip this introduction by
saying “Skip” or by pressing .
32
Inter-Tel® Model 8602 User Guide
Recording Your Personal Greetings
4
112
3
#
#
1
2
#
3
You can store two different personal greetings in your voice mailbox: a primary and an
alternate. You may change or choose to use either greeting at any time. You can then
select which greeting you want played when a caller reaches your voice mailbox.
You can also select the System Greeting if you do not want to record a primary or
alternate greeting. The system greeting states, “Mailbox number <xxxxx> is not available.”
Depending on how your system is programmed, the system greeting may also include,
“After the tone, please record your message. When finished, you may hang up to deliver
the message or press pound for more options.”
T o record/change your personal greeting:
1. Access your mailbox as described on page 39.
2. Say “Personal” or press to select the Personal Options Menu.
3. Say “Greeting” or press to record or change your personal greeting.
4. Do one of the following:
• Say “Primary” or press to record and/or enable your primary greeting.
• Say “Alternate” or press to record and/or enable your alternate greeting.
• Say “System” or press to enable the system default mailbox greeting.
5. If you selected the system greeting option, click to hang up.
If you selected the primary or alternate greeting option, record your greeting when
prompted, then press .
If you already have a primary or alternate greeting, it is played when you select
primary or alternate.
6. You can then do one of the following:
• Say “Accept” or press to accept the greeting.
• Say “Replay” or press to replay the greeting .
• Say “Append” or press , add to the greeting, and then press .
• Say “Erase” or press to erase and re-record the greeting.
• Say “Cancel” or press to exit without changing your greeting.
7. Click to hang up.
Inter-Tel® Model 8602 User Guide 33
Recording Your Voice Mail Directory Name
4
2
#
1
2
3
#
Your recorded name is used to identify you in the voice mail directory and to verify your
mailbox number when messages are addressed to you. Although you record your name
when you first initialize your mailbox, you can change it at any time.
T o record your directory name:
1. Access your mailbox as described on page 39.
2. Say “Personal” or press to select the Personal Options Menu.
3. Say “Name” or press . Your recorded name is played.
4. Do one of the following:
• Say “Accept” or press to accept your recorded name.
• Say “Replay” or press to replay your recorded name.
• Say “Append” or press to add to your name.
• Say “Erase” or press to erase and re-record your name. W hen you hear a
tone, record your first and last name. Then say “Accept” or press
your recorded name.
5. Click to hang up.
to accept
34
Inter-Tel® Model 8602 User Guide
Making and Receiving Calls
Making and receiving calls is the basic purpose of any phone. With your Model 8602, you
can make and receive intercom and outside calls. However, you cannot make emergency
calls. See the detailed information “E911 Warning” on page 18.
Intercom Calls
Your extension number allows other people to place intercom calls to you, without dialing
any extra codes. And, because every endpoint in your telephone system is assigned an
extension number, you can call other people in your system quickly and easily.
NOTE Ask your system administrator for a list of extensions.
Placing Intercom Calls
An intercom call is an internally placed call.
To place an intercom call:
With the application selected, dial an extension number. The display shows the digit
as the digit is entered.
NOTE
If using the Plantronics CS50-USB Wireless Headset, you can use the
Talk/Call Control button on the headset to establish dial tone.
Receiving Intercom Calls
Your IP softphone can receive intercom calls.
NOTE The Model 8602 does not support the handsfree feature.
Do one of the following to receive a ringing intercom call:
• Press .
• Press the ANSWER menu button.
• Press the flashing lamp.
• If using the Plantronics CS50-USB Wireless Headset, press the Talk/Call Control
button on the headset.
Inter-Tel® Model 8602 User Guide 35
Outside Calls
With outside calls, you can talk to people who are not members of your telephone system.
When you make an outside call, however, you must dial any area codes or long-distance
digits that your telephone company requires.
Placing Outside Calls
Placing an outside call is calling someone who is outside of the Inter-Tel Axxess or 5000
telephone system network.
To place an outside call using the menu button:
1. With the application selected, press the OUTGOING menu button.
2. Dial the desired number.
To place an outside call using the dialpad:
1. Dial the outside access code (such as 8) to reach an outside line. See your system
administrator if you don’t know the outside access code.
2. Dial the desired number.
To place an outside call using the Plantronics CS50-USB Wireless Headset:
1. Press the Talk/Call Control button on the headset to establish dial tone.
2. Dial the outside access code (such as 8) to reach an outside line. See your system
administrator if you don't know the outside access code.
Receiving Outside Calls
36
You can receive calls from outside the Inter-Tel Axxess or 5000 telephone system network
using your Model 8602.
T o receive an outside call:
• Press .
• Press the ANSWER menu button.
• Press the flashing ring lamp.
• If using the Plantronics CS50-USB Wireless Headset, press the Talk/Call Control
button on the headset.
Inter-Tel® Model 8602 User Guide
Call Waiting
If you receive a call while you are already on another call, you will hear a “call waiting” tone
and the ring lamp will flash.
To respond to a waiting call using the menu buttons:
End your current call, place it on hold, and/or use one of the following menu buttons:
• ANSWER: Answers the ringing call. If you did not place the current call on hold, it is
disconnected.
• SEND TO V-MAIL: Sends the call directly to your voice mailbox without interrupting
the current call. (Y ou will not see this option if you do not have a mailbox.)
• IC CALL TO DND: Places your endpoint in DND mode and blocks the call without
interrupting the current call.
To respond to a waiting call using the Talk button:
Press to put the first call on hold and answer the second call.
Using the Message Button
In today’s busy world, it’s almost guaranteed that you will call someone internally who is on
another call, does not answer, or is in Do-Not-Disturb (DND). But, with the Message button,
you can let the other person know you called.
When you leave a message, you can:
• Have the called party return your call: When the internal party you called responds
to the message indication, a call is automatically placed to your IP softphone.
• Leave a message with the called party’s message center (which can be a
person or voice mail): When the internal party you called responds to the message,
a call is automatically placed to his or her message center instead of your IP
softphone.
To indicate that a message is waiting, your IP softphone’s Message button will be red and
your display shows the number of waiting messages. You see the following message
buttons:
• You do not have any messages. Press this button to access the message
menu or to leave messages.
• You have either station or voice mail messages. Press this button to access
your messages.
Inter-Tel® Model 8602 User Guide 37
Leaving Messages
With the Model 8602, you can leave a station or a voice mail message. A station message
is a message left internally on another person’s endpoint located within the same telephone
system as you. This type of message is an indication that someone internally would like
you to call them back. A station message cannot be left for or received from an outside
caller. A voice mail message is a recorded message that can be left internally and received
by external callers. A voice mail message is a detailed message explaining the reason you
are calling and why your phone call should be returned.
To leave a station message while on an intercom call:
Press or the LEAVE MESSAGE menu button, and then hang up.
To leave a voice mail message while on an intercom call:
Press
center to answer.
To leave a silent message without placing an intercom call:
1. Press , and then the LEAVE MESSAGE menu button.
2. Dial the desired extension number, and then hang up to leave a station message.
To cancel a message that you left at another e ndpoint:
1. Press , and then the CANCEL MESSAGE menu button.
2. Dial the extension number of the endpoint where you left the message.
or the LEA VE M ESSAGE menu button, and then wait for the message
Retrieving Messages
38
You can receive station messages that are from an internal call or voice mail message that
are sent both internally or externally.
T o retrieve a message using the Message button:
Press or the VIEW MESSAGE menu button. Your display shows MSG for
station messages and VOICE MAIL for voice mail messages.
To select the message you want to answer first:
1. With the application selected, press the VIEW MESSAGE menu button to view the
waiting message. If more than one message is waiting, scroll to the desired
message using the PREVIOUS or NEXT menu buttons.
2. Press the REPLY menu button to respond to the desired message.
T o cancel a waiting message:
1. Press or the VIEW MESSAGE menu button to view the message to be
canceled.
2. Press or the DELETE menu button to cancel the displayed message.
Inter-Tel® Model 8602 User Guide
Accessing Your Mailbox
#
#
1
1
3
If you have a message waiting in your mailbox, you must access your mailbox to retrieve it.
Refer to the “Voice Mail Flowchart (Standard)” on page 44 and “Advanced Features” on
page 45.
To access your mailbox usin g the Message button:
1. Press .
2. Press Reply to access the message center.
To access your mailbox when you do not have a message waiting:
1. With the application selected, dial the voice ma il extension number. (You hear the
main menu.)
2. During or after the greeting, say “Login” or press to identify yourself as a
subscriber.
3. Say or enter your mailbox number.
4. Enter your mailbox password (if programmed), and then press . If you do not
have a password, press to bypass the password prompt.
Listening to Voice Mail Messages
When you access your mailbox, you can listen to new and saved voice mail messages.
After listening to your voice mail messages you can access the associated options.
T o listen to messages:
1. Access your mailbox as described above.
2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press .
If E-Mail Reader is not enabled for your mailbox, skip this step.
3. Select one of the following:
• Say “New” or press to listen to new messages.
• Say “Saved” or press to listen to saved messages.
Inter-Tel® Model 8602 User Guide 39
4. While you are listening to a voice mail message, you can use the following optio ns:
#
1
2
#
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6
7
9
1
2
1#2
• Say “Skip” or press to skip to the end of th e recording.
• Say “Back up” or press to “rewind” a few seco nds and replay the message.
• Say “Pause” or press to pause. (Say “Continue” or press to continue.)
• Say “Forward” or press to skip ahead .
• Say “Lower” or press to lower the volume.
• Say “Envelope” or press to play th e message envelope.
• Say “Higher” or press to raise the volume.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete Message” or press to delete the message.
Y ou may be prompted to confirm deleting the message. Say “Yes”
NOTE
to delete the message or “No” to cancel the request to delete the
message.
5. When the message ha s finished playing, you have the following options:
• Say “Replay” or press to replay the messa ge from the beginning.
• Say “Reply” or press to reply to the message. You have the following
options:
o Say “Voice Mail” or press to leave a voice mail message for the caller.
If the caller has a mailbox number, you are prompted to verify the
destination by saying “Yes” or by pressing .
If the number was not associated with a mailbox, the prompt requests a
mailbox number.
If the message was from an outside caller, you cannot leave a voice mail
message.
o Say “Call Back” or press to make a return call. Your call will be
transferred automatically to the caller’s extension or telephone number, if
the number is available.
If the user is not available, you will have the option of leaving a voice mail
message.
If the telephone number is not available, you cannot reply to the message.
40
Inter-Tel® Model 8602 User Guide
• Say “Forward” or press to forward a copy of the message to another
31#4567
9
subscriber. If you want to include an introduction, say “Record” or press .
Otherwise, say “Accept” or press to forward the message without
additional comments.
• Say “Previous” or press to listen to the previous message.
• Say “Envelope” or press to play the introductory message envelope.
• Say “Next” or press to listen to the next message.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete Message” or press to delete the message.
You may be prompted to confirm deleting the message. Say “Yes”
NOTE
6. Click to hang up.
to delete the message or “No” to cancel the request to delete the
message.
Using Do-Not-Disturb Mode
If you are away from your computer, or if you do not want to be disturbed, you can use the
Do-Not-Disturb (DND) feature. This halts all pages and calls to your IP softphone, except
queue callbacks, recalls, and direct ring-in calls. When other users call your IP softphone,
they hear a repeating signal of four fast tones and, if they have a display endpoint, see the
DND message you have selected.
T o enable DND:
1. Press the DND menu button.
2. Do one of the following:
• Enter the two-digit number corresponding to the message you want to use.
• Press the SCROLL menu button followed by the PREVIOUS or NEXT menu
button.
3. Optional, customize the second display line by entering the desired numbers or
letters from the keyboard. (Press the Backspace button on the keyboard to erase
the previous character.)
4. Press the ACCEPT menu button, , or ENTER.
Inter-Tel® Model 8602 User Guide 41
To enable DND using the shortcut menu:
1. Right-click the Model 8602 status icon located in the notification area, at the far right
of the Windows taskbar.
2. Select Do Not Disturb from the shortcut menu.
3. Do one of the following:
• Enter the two-digit number corresponding to the message you want to use.
• Press the SCROLL menu button followed by the PREVIOUS or NEXT menu
button.
4. Optional, customize the second display line by entering the desired numbers or
letters from the keyboard. (Press the Backspace button on the keyboard to erase
the previous character.)
5. Press the ACCEPT menu button, , or ENTER.
T o cancel DND:
1. Press the DND menu button
2. Press the DND OFF menu button.
T o cancel DND using the shortcut menu:
1. Right-click the Model 8602 status icon located in the notification area.
2. Select Do Not Disturb from the shortcut menu.
.
42
Inter-Tel® Model 8602 User Guide
Voice Mail Flowchart (Advanced)
Record “Greeting”
“Primary” Greeting
“Alternate” Greeting
“System” Greeting
Record Directory “Name”
Rec./Chg. “Password”
Chg. “Envelope” Settings
“Time, Date”
Message “Source”
Length/Subj./Pages
“All Options”
“None”
“Remote” Messaging
“Primary” Cascade
“Alternate” Cascade
“More” Options
Fax “Number”
Message “Order”
“E-Mail Rdr. Count”
“Transfer” Method
1
1
2
3
2
3
4
1
2
34551
29124
5
Personal Options
While message is playing:
“Back Up”
“Pause”
Move “Forward”
“Lower” Volume
Play “Envelope”
“Higher” Volume
“Save” Message
“Delete” Message
“Skip” to End
After the message:
“Replay” Message
“Reply” to Message
“VoiceMail”Message
“Call Back”
“Forward” a Copy
Go to “Previous” Message
Play “Envelope”
Go to “Next” Message
“Save” Message
“Delete Message”
1
2
3
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9
Accessing Messages
Program Cascade “Level”
Enter cascade level, then:
“Change”
“Personal” #
“Pager” #
Enter “Time” of Day
Set “Days” of Week
“Weekdays”
All “Days”
Individual “Day” 1–7
Select Msg “Category”
“All Messages”
“Priority” Messages
1
1
23231
2
3
4
1
2
Remote Messaging
#
“Voice Mail”
“Record”
“E-Mail”
“Personal” Options
Message “Options”
“Facsimile”
“Disable” ASR
1
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Subscriber Mailbox Menu
“Private”
“Certified”
“Priority”
“Send”
Send and Exit Hang Up
1
2
3
#
Delivery Options
“Unannounced”
“Screened”
“Announce” Only
1
2
3
Transfer Method
Cancel “Unheard” Msgs.
“Recover”Del. Msgs.
“Voice Mail”
“E-Mail”
“Facsimile”
121
2
3
Message Options
Recording Options
While recording the msg:
Pause
“Continue”
“Erase”
After recording:
“Replay”
“Append”
Erase,” re-record
“Copy”
Delivery “Options”
2
#
3
1
2
349
1. Do one of the following:
– Press the Message button to
respond to a message from voic
mail.
– Call the voice mail extension
number, say “Login” or press ,
and say or enter your mailbox
number.
2. Then enter your password
(press ).
#
Mailbox Access
“New” Messages
“Saved” Messages
First In/First Out
Last In/First Out
1
2
1
2
Message Order
Inter-Tel® Model 8602 User Guide 43
Voice Mail Flowchart (Standard)
Record “Greeting”
“Primary” Greeting
“Alternate” Greeting
“System” Greeting
Record Directory “Name”
Rec./Chg. “Password”
Chg. “Envelope” Settings
“Time, Date”
Message “Source”
Length/Subj./Pages
“All Options”
“None”
“Remote” Messaging
“Primary” Cascade
“Alternate” Cascade
“More” Options
Fax “Number”
Message “Order”
“Transfer” Method
1
1
2
3
234
1
234
551
291
2
5
Personal Options
While message is playing:
“Back Up”
“Pause”
Move “Forward”
“Lower” Volume
Play “Envelope”
“Higher” Volume
“Save” Message
“Delete” Message
“Skip” to End
After the message:
“Replay” Message
“Reply” to Message
“VoiceMail”Msg.
“Call Back”
“Forward” a Copy
Go to “Previous” Message
Play “Envelope”
Go to “Next” Message
“Save” Message
“Delete Message”
1
2
345679#
121
2
34567
9
Accessing Messages
Program Cascade “Level”
Enter cascade level, then:
“Change”
“Personal” #
“Pager” #
Enter “Time” of Day
Set “Days” of Week
“Weekdays”
All “Days”
Individual “Day” 1–7
Select Msg. “Category”
“All Messages”
“Priority” Messages
1
1
2
3
2
3
1
2
3
4
1
2
Remote Messaging
In most menus, you can press or say “Cancel” to return to the previous menu, or press or
say “Accept” to accept the option.
#
“New” Message
“Record”
“Saved”
“Personal” Options
Message “Options”
“Disable” ASR
1
2
345
8
Subscriber Mailbox Menu
“Private”
“Certified”
“Priority”
“Send”
Send and Exit Hang Up
1
2
3
#
Delivery Options
“Unannounced”
“Screened”
“Announce” Only
1
2
3
Transfer Method
Cancel “Unheard” Msgs.
“Recover”Del. Msgs.
“Voice Mail”
“E-Mail”
“Facsimile”
121
2
3
Message Options
Recording Options
While recording the msg:
Pause
“Continue”
“Erase”
After recording:
“Replay”
“Append”
Erase,” re-record
“Copy”
Delivery “Options”
2
#
3
1
2
3
4
9
“New” Messages
“Saved” Messages
First In/First Out
Last In/First Out
1
2
1
2
Message Order
1. Do one of the following:
– Press the Message button to
respond to a message from voic
mail.
– Call the voice mail extension
number, say “Login” or press ,
and say or enter your mailbox
number.
2. Then enter your password
(press ).
#
Mailbox Access
44
Inter-Tel® Model 8602 User Guide
Advanced Features
The following table lists advanced features available for the Model 8602 endpoint. For
additional information about using advanced features, refer to the online Help. The online
Help provides information on the default feature codes and the following topics:
• Model 8602 Behaviors and Options:
o Defining audio behavior
o Changing the Model 8602 options
o Using the Tray Clie n t use r acce ss me nu in te rfa ce
• Model 8602 Advanced Features:
o Recovering deleted voice mail messages
o Changing the language
o Call waiting
o Placing calls on hold
o Programming feature buttons
o Redialing a number
o Using call logging
o Using Speed Dial
o Transferring calls
o Placing Conference Calls
o Forwarding calls
o Using Intelligent Directory Search (IDS)
o Enabling or Disabling Audio Diagnostics
Inter-Tel® Model 8602 User Guide 45
Troubleshooting
The following table lists problems, possible causes, and solutions for the System
Administrator when troubleshooting the Model 8602.
Problem Probable Cause Solution
Unable to install the
Model 8602 software.
The Model 8602
installation fails.
The Model 8602 does
not start.
The status remains
“Connecting...”
A previous version of .NET
Framework could be
interfering with the installation
of .NET Framework v2.0.
• The user’s Windows
account does not include
permissions to create a
new directory in the file
system and write/copy
files into it.
• The Window’s account
does not have the
permission to write to the
registry.
An invalid Device ID or IP
Address of the IPRC or IPRA
is entered.
The computer may not have
network connectivity to the
configured IPRC or IPRA.
Do the following:
1. Manually run dotnetfx.exe
located in the dotnetfx folder
on the Inter-Tel 8602
installation CD.
2. When prompted to “repair or
remove”, select repair.
3. After the .NET Framework 2.0
finishes installing, rerun the
8602 executable.
4. When prompted “install
VC++...” and “install .NET
framework 2.0”, click OK/
Install.
Contact your system administrator to
set up your Window’s accounts
permissions to:
• Allow access to create a new
directory in the file system and
write/copy files into it.
• Allow the ability to write to the
registry.
Contact your system administrator to
get the correct Device ID and/or IP
Address to connect to the telephone
system.
Verify the computer's network
connectivity. Try to contact the IPRC
or IPRA by using the ping command.
46
The network connection is not
fast enough to run the
application.
Make sure the internet connection is
broadband or faster (at least 256
Kbps).
Inter-Tel® Model 8602 User Guide
Problem Probable Cause Solution
The Model 8602 is not
connecting or you do not
hear any audio.
Audio quality is poor
while using a headset.
The Model 8602 is not
maintaining its
connection to the IPRC/
IPRA; possibly reporting
that the connection to
the telephone system
has timed out.
A firewall may not be
configured correctly.
The headset speaker and
microphone settings may not
be set appropriately.
The network connection may
not be of sufficient quality to
maintain good quality audio.
The network connection may
not be of sufficient quality to
maintain a steady connection
with the telephone system.
Disable the firewall between the
Model 8602 and the telephone
system.
Modify the firewall configuration.
Refer to page 17 or the firewall
manufacturer’s user documentation.
Adjust the headset microphone such
that the far end user can hear you,
but not too loud. Many audio issues
are caused by setting the microphone
volume too high. Also adjust the
headset speaker volume such that
the far end speaker is audible, but not
so loud that the audio out of the
speaker can be picked up by the
microphone (causing echo and other
assorted audio issues).
While on a call with poor audio, look
at the 8602's Status Information
page. Look for the “Percent Packets
Lost Since Last RTCP,” “Receive
RTP Cumulative Lost Packet Count,”
and “Interarrival Jitter (ms)” values. If
packets are being lost or the jitter
value is high (such as, above 80 ms),
then the audio quality is being
impacted by poor network
performance.
Verify the computer’s network
connectivity. If a good consistent
network connection cannot be
maintained, the Model 8602 will not
operate properly.
Inter-Tel® Model 8602 User Guide 47
Problem Probable Cause Solution
The Model 8602’s
connection to the
telephone system is lost
about 10 seconds after
connecting every time it
Another Model 8602 is running
with the same configuration
(such as, the same Device ID
and communicating with the
same IPRC/IPRA).
is started.
The “application failed to
initialize properly” error
The .NET Framework is not
installed on this computer.
message appears when
trying to start the Model
8602.
An active call is dropped. You have walked out of range
from the base of the wireless
headset.
The audio is choppy
when running other
computer applications.
You may be running either
network or CPU-intensive
applications that are
preventing the Model 8602
from operating in an optimal
fashion.
The Plantronics CS50USB Wireless Headset
does not play audio,
The wireless headset's radio
may be off or the headset's
battery may be drained.
including voice and
tones.
Must press the Talk/Call
Control button on the
Plantronics CS50-USB
Wireless Headset twice
to answer a call.
Shut down one of the Model 8602
applications that has the same
configuration. Make sure that every
user has a unique Device ID
programmed in the telephone
system. If using the Model 8602 with
the same configuration on multiple
computers, then make sure that the
Model 8602 application is
disconnected before trying to connect
from the other computer.
Install the latest 2.0 version of the
.NET Framework from the Microsoft
Windows Update Web site.
Make sure to stay within the range
limits of your wireless headset.
Choppy audio can also be caused by
running a bandwidth-intensive or
processor-intensive application on
your computer at the same time you
are on a call. This can include making
large file transfers across the
network, running a virus scan,
opening large documents, and so on.
Avoid these processes when on a call
to prevent this from occurring,
especially on a lower MHz computer.
Press the Talk/Call Control button on
the headset. If the headset is
charged, this turns on the headset's
radio. To confirm this, press the Talk/
Call Control button again as if you are
about to dial a number. You should
hear a dial tone. If so, then press the
Talk/Call Control button once more to
hang up.
48
Inter-Tel® Model 8602 User Guide
Problem Probable Cause Solution
On a call, you are
experiencing no audio or
tones (ring tones, DTMF ,
etc.).
The headset or audio device is
not plugged in, turned on, or
working.
If using the Plantronics CS50-USB
Wireless Headset, make sure the
headset is plugged in, turned on, and
working:
• Blow into the microphone and
make sure that you have
sidetone (that is, when you
blow into the microphone, you
hear something out of the
speaker).
• Press the Talk/Call Control
button on the headset and wait
for five seconds.
• Open the Windows Sounds and
Audio Device Settings:
– Under the Audio tab, for the
Sound playback or Sound
recording, select the Volume
button and verify the speaker or
microphone Mute or Mute All
options are not selected.
– Click on the volume slider to
make sure audio is heard when
you release the slider (a chime
is played).
• Refer to the Plantronics CS50-
USB Wireless Headset System
User Guide or the Plantronics
Voyager 510-USB Bluetooth
Headset System User Guide for
instructions on Resetting or ReSubscribing your headset.
Poor audio quality using
the Plantronics CS50USB Wireless Headset.
Inter-Tel® Model 8602 User Guide 49
The headset needs to be reset
or re-subscribed.
Refer to the Plantronics CS50-USB
Wireless Headset System User
Guide or the Plantronics Voyager
510-USB Bluetooth Headset System
User Guide for instructions on
Resetting or Re-Subscribing your
headset.
Problem Probable Cause Solution
The Plantronics CS50USB Wireless Headset
keeps turning off.
The Plantronics CS50USB Wireless Headset
is too quiet.
The Model 8602 loses
connection to the
telephone system and
displays the 8602
Connection window.
The Plantronics PerSonoCall
software is installed.
The headset is not fully
charged.
The volume setting is too low.
The computer network
connection was disconnected
for a period of time or the
telephone system lost its
connection to the network.
Uninstall the Plantronics PerSonoCall
software.
Charge the headset.
• Open the Windows Sounds and
Audio Device Settings: Under
the Audio tab, for the Sound
playback or Sound recording,
select the Volume button and
move the Speaker, Wave, and
SW Synch sliders all the way to
the top.
• Adjust the speaker slider on the
Main Display of the IP
softphone’s application.
• For the Plantronics CS50-USB
Wireless Headset only, use the
earloop included with the
headset instead of the
headband attachment. The
earloop ensures that the
headset speaker is properly
placed over the ear to improve
audio volume.
Select Connect to restart the
connection to the telephone system.
If the connection fails, verify the
network connection for the computer
is active (for example, make sure
your LAN cable is connected). If the
computer network connection is
active, contact your system
administrator to verify the connection
to the telephone system is active.
50
Inter-Tel® Model 8602 User Guide
Problem Probable Cause Solution
You are experiencing
one-way audio on a call
while using the
Plantronics CS50-USB
Wireless Headset.
The green LED of the
Plantronics CS50-USB
Wireless Headset is
solid.
While on a call, the farend caller is hearing
choppy or poor audio
from you.
While on a call, the farend caller is hearing
their own echo.
The headset has lost
connection to the base.
You are using a poor quality
headset.
Echo cancellation is enabled
in the Audio and Other
Settings tab of the 8602
Options.
Echo cancellation is disabled
in the Audio and Other
Settings tab of the 8602
Options.
Reconnect the headset by placing it
into the base, removing, and then
continuing with your call. When you
are on a call and connected, the
green LED flashes.
Make sure that the microphone is not
muted.
Follow the headset documentation on
Resetting or Re-Subscribing your
headset.
Try using another headset.
Disable echo cancellation in the
Audio and Other Settings tab of the
8602 Options. Refer to the online
Help for information on the Model
8602 Options.
Enable echo cancellation in the Audio
and Other Settings tab of the 8602
Options. Refer to the online Help for
information on the Model 8602
Options.
NOTICE
If you cannot locate the troubleshooting information you need in this section, contact your local
authorized Inter-Tel provider.
Inter-Tel® Model 8602 User Guide 51
Part No. 835.3019
Issue 2, March 2008
A946/412:A
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