Inter-Tel 8526 User Manual
Model 8524/8525/8526
User Guide
QUICK REFERENCE GUIDE TO
FREQUENTLY-USED FEATURES
These are the basic instructions for the most frequently-used telephone and
voice mail features for Inter-Tel endpoints. For detailed information about these
and other features, refer to the complete instructions in the appropriate user
guide.
PLACING AN INTERCOM CALL
1. Press and dial an extension number.
2. If your call goes through handsfree to the called phone’s speaker, speak after
3. When finished, press to hang up.
PLACING AN OUTSIDE CALL
1. EITHER, Press and dial the Outgoing Call feature code (the default
2. Dial the desired number. (If you hear a single progress tone, you must dial
3. When finished with the call, press .
START
you hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
END
START
feature code is ).
OR, Press and + , , , or .
8
START LINE 1 2 3 4
an account code before you can place your call.)
END
ANSWERING AN INTERCOM OR OUTSIDE CALL
Press to answer the call.
START
PLACING A CALL ON HOLD
While on a call, press . Press to hang up or place another call. To
return to the call, press , , and then press the flashing line number.
HOLD
START LINE
END
PLACING AN EMERGENCY CALL
START 9 1 1 9 9 9
Press and dial (in the U.S.) or (in Europe) to automatically place a call to the system’s programmed emergency number. (You do
not have to press
© Inter-Tel, Inc. January 2005 printed in US
8 LINE 1 2 3 4
or + , , , or for outside access.)
Part no. 835.2474-2
1
P
LACING A CONFERENCE CALL
1. While on the first call, press and dial to place the call on hold
FNC
2. Place an intercom or outside call. Then press and the flashing line
5
LINE
number to place the call on hold. (If necessary, repeat this step to place a
third call on hold.)
3. Press and dial to join all of the calls together in the conference.
FNC
5
FORWARDING CALLS
1. EITHER, Press , and dial .
OR, press and dial one of the call forwarding feature codes.
2. Do one of the following:
• To forward to an outside telephone number: Press , select an
outgoing line, and dial a telephone number.
• To forward to an extension number: Dial the extension number.
• To forward to your voice mailbox: Press and dial . Then
press to hang up.
To cancel call forwarding:
Press ,
START FNC 2 # >
START FNC 2
START
LINE
FNC 6
END
and dial , then press .
RESPONDING TO A WAITING CALL
If you hear a “call waiting” tone do one of the following:
EITHER, End the current call by pressing . When the waiting call
rings, answer as usual.
OR, Place the current call on hold by pressing . Then answer the wait-
ing call by pressing and then the flashing line number.
LINE
END
HOLD
CHANGING THE VOLUME
Press once.
VOL
REDIALING A NUMBER
Press , , and dial . The number is automatically dialed.
START FNC 7
PAGING
1. Press and dial .
1. Dial the desired zone number (0-9).
2. After the tone, make your announcement.
3. Press to hang up.
START 7
END
2
T
RANSFERRING A CALL TO ANOTHER EXTENSION
1. EITHER, Press and dial .
OR, Press , , and dial to place the call on hold at the
FNC
FNC # > 3 4 6
8
other phone.
2. Dial the desired extension number.
3. Wait for an answer, announce the call, and then press to complete the
END
transfer.
If the number is busy, there is no answer, or the transfer is refused, press
and the flashing line number to return to the caller.
LINE
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
1. Press and dial .
1. Press and select an outgoing line.
2. Dial the desired telephone number.
3. Wait for an answer, announce the call, and then press .
If the number is busy, there is no answer, or the transfer is refused, press
FNC 8
LINE
and the flashing line number to return to the caller.
LINE
END
TRANSFERRING A CALL TO VOICE MAIL
1. Press and .
2. Dial the voice mail extension number.
3. EITHER, Dial the desired mailbox number and press .
OR, Press to send the call to the voice mail menu (so that the caller
can select the mailbox number).
FNC 8
END
END
USING REVERSE TRANSFER (CALL PICKUP)
1. Press and dial .
2. Dial the extension number where the call is ringing or holding.
START 4
ACCESSING YOUR MAILBOX
NOTE: If your voice mail system has Automatic Speech Recognition (ASR)
capability and it is enabled for your mailbox, you can complete voice mail tasks
by issuing spoken commands or by pressing dialpad digits.
1. Dial the voice mail extension number. (You hear the main menu.)
2. During or after the greeting, say “Login” or press to identify yourself
as a subscriber.
3. Say or enter your mailbox number.
4. Enter your mailbox password (if programmed). Then press .
# >
If you reach voice mail when responding to a message, enter your personal password, and press .
# >
3
L
ISTENING TO VOICE MAIL MESSAGES
1. Enter your mailbox as described on page 3.
2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press .
1
If E-Mail Reader is not enabled for your mailbox, skip this step.
3. Select one of the following:
• Say “New” or press to listen to new messages.
• Say “Saved” or press to listen to saved messages.
4. While you are listening to a message, you can use the following options:
• Say “Skip” or press
• Say “Backup” or press to back up.
• Say “Pause” or press to pause. Then press any key to continue.
• Say “Forward” or press to skip ahead.
• Say “Lower” or press to lower the volume.
• Say “Envelope” or press to play the message envelope again.
• Say “Higher” or press to raise the volume.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete” or press to delete the message from your mailbox.
5. When the message has finished playing, you have the following options:
• Say “Replay” or press to replay the message from the beginning.
• Say “Reply” or press to reply to the message.
• Say “Forward” or press to forward a copy of the message
• Say “Previous” or press to listen to the previous message.
• Say “Envelope” or press to play the introductory message envelope.
• Say “Next” or press to listen to the next message.
• Say “Save” or press to save the new message in your mailbox.
• Say “Delete” or press to delete the message from your mailbox.
1
3
# >
to skip to the end of the recording.
1
2
3
4
5
6
7
9
1
2
3
4
5
6
7
9
RECORDING AND SENDING VOICE MAIL MESSAGES
1. Enter your mailbox as described on page 3.
2. Say “Record” or press .
2
3. Say or enter the mailbox number where you want to leave the message.
4. Say “Yes” or press to accept the subscriber’s name.
# >
5. Record your message after the tone.
6. When finished, hang up to deliver the message or press to access
# >
more options.
4
MESSAGE OPTIONS*
Below is a summary of the options you can
use when accessing messages, after playing
messages, and when recording voice mail
messages.
# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG
1 Back Up Replay the
2 Pause Reply to the
message
message
3 Skip forward Forward a copy Erase and
4 Lower volume Listen to previ-
ous msg
5 Play envelope Play envelope —
6 Increase vol-
ume
7 — Save the
Listen to next
message
message
8———
9 — Delete the
message
* — — Cancel
# Skip to end — Send message
*
Message options vary based on media type.
Replay the
message
Append the
message
re-record
—
—
—
Access delivery options
and exit
FEATURE CODES*
CODE FEATURE NAME CODE FEATURE NAME
391 Account Code – All Calls 324 Hun t Group Remove/Replace
390 Account Code – Optional 303 LCD Contrast Control
326 ACD Agent Log In 365 Message
327 ACD Agent Log Out 366 Message - Cancel Msg Left
328 ACD Agent Log In/out 368 Message -Cancel Msg On Endpt.
329 ACD Agent Wrap-up Term. 367 Message - Silent
375 Agent Help Request 314 Microphone Mute
376 Agent Help Reject 7 Page
361 Automatic Intercom Access 325 Page Remove/Replace
360 Automatic Line Access 397 Program Buttons
350 Automatic Line Answer 392 Program Station Password
313 Background Music 6 Queue (Callba ck) Request
355 Call Forward All Calls 385 Record-A-Call
357 Call Forward If Busy 380 Redial
356 Call Forward If No Answer 331 Redirect Call
358 Call Fwd. If No Answer/Busy 305 Reminder Message
5 Conference 306 Reminder Message Cancel
394 Default Station 359 Remote Programming
307 Directory 4 Rever se Transfer
300 Display Time And Date 396 Review Buttons
372 Do-Not-Disturb On/Off 377 Ring Intercom Always On/off
373 Do-Not-Disturb Override 398 Ring Tone Selection
395 Feature Button Default 382 Station Speed Dial
312 Group Listen 383 Station Speed Dial Program
319 Handsfree On/Off 354 System Forward On/Off
317 Headset On/Off 381
336 Hold – Individual 399 Switch Keymap
335 Hold – System 346 Transfer To Ho ld
330 Hookflash (Recall in Europe) 345 Transf er To Ring
*Some feature codes may not apply to your endpoin t. For a list of feature
codes specific to your endpoint, consult the us er guide.
System Speed Dial
TELEPHONE SYSTEM AND
VOICE MAIL FEATURE GUIDE
USING VOICE MAIL
To access your mailbox:
1. Dial the voice mail extension number.
2. Say “Login” or press and say or
enter your mailbox number.
3. Enter your password and press .
4. Voice mail plays the main menu for your
mailbox type and guides you through the
available options.
STANDARD VOICE MAILBOX MAIN MENU:
Access new voice mail messages “New” 1
Record voice mail messages “Record” 2
Access saved voice mail message s “Saved” 3
Access personal mailbox opt ions “Personal” 4
Access message options “Options” 5
Disable Automatic Speech Recognition “Disable” 8
TO... SAY PRESS
ADVANCED MAILBOX MAIN MENU:
Access voice mail messag es “Voice mail” 1
Record voice mail messages “Record” 2
Access e-mail messages “E-mail” 3
Access personal mailbox opt ions “Personal” 4
Access message options “Options” 5
Access faxes “Facsimile” 6
Disable Automatic Speech Recognition “Disable” 8
TO... SAY PRESS
# >
REMOTE FEATURE ACCESS
Remote Feature Access allows you to change
your station password, place your endpoint in
Do-Not-Disturb mode, and forward calls from
another endpoint or through a special dial-up
line.
If you do not hear a tone after each step, or if
you hear repeating tones, you have made a
mistake or the feature is restricted. Start over.
To use Remote Feature Access:
1. EITHER, call _______________ (number
provided by your system administrator). If
required, enter your password.
OR, use any endpoint on the system.
2. Enter
3. Enter your extension number.
4. Enter your password and press .
You can now use the features described
below and at right.
To change the station password:
1. Enter
2. Enter your current password and press
# >
3. Enter the new password and press .
4. Enter the new password again for verification and press .
5 9
.
3
9 2
.
3
.
# >
# >
# >
To turn on Do-Not-Disturb:
7 0
1. Enter
.
3
2. Enter message number 01-20 (see the
default DND message list below).
3. If desired, enter the optional second-line
message text (see the dialpad character
chart on the next page).
4. Hang up.
To turn off Do-Not-Disturb:
Enter
7 1
and hang up.
3
DO-NOT-DISTURB MESSAGES
01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05
ON VACATION
06
ON VACATION
07 CALL ME AT 17 IN CONFERENCE
08 AT TH E DO C TO R 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
*VACATION is replaced by HOLIDAY in European systems.
*
’TIL
*
15 WITH A GUEST
16 UN AVAIL ABL E
DIALPAD CHARACTERS
BUTTON
NOTE: The characters associated with the 5 and 6 dialpad
digits are dependent on the software version.
To turn on Call Forward:
1. Enter one of the following Call Forward feature codes:
2. Enter an extension number or enter a line
access code followed by an outside telephone number.
3. Hang up.
To turn off Call Forward:
1. Enter
2. Press and hang up.
NUMBER OF TIMES BUTTON IS PRESSED
12345
1
-&() 1
2
ABC ' 2
3
DEF ! 3
4
GH I * 4
5
JKL# or /5
6
MNOÑ or #6
7
PQRS 7
8
TUV?8
9
WXY Z 9
All Calls 355
If No Answer 356
If Busy 357
If No Answer/Busy 358
5 5
.
3
# >
Notice
This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8524/8525/8526 endpoints. The contents of
this user guide, which reflect current Inter-Tel standards, are subject to revision or change
without notice. Some features or applications mentioned may require a future release and
are not available in the initial release. Future product features and applications are subject
to availability and cost. Some features or applications may require additional hardware
and/or specific software.
Some system features can only be accessed by an
administrator. For information about these features, see the Fre-
quently Asked Questions section on page 89.
For sales, service, or technical support,
contact your local authorized Inter-Tel provider.
Comments about this user guide or other
technical documentation should be directed to
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
All products and services mentioned in this publication are the trademarks, service marks,
registered marks, or registered service marks of their respective owners.
®
Inter-Tel
rated.
MicroSoft
and Enterprise® Messaging are registered trademarks of Inter-Tel, Incorpo-
®
and Outlook® are registered trademarks of Microsoft Corporation.
PRODUCT DISPOSAL INSTRUCTIONS
This symbol indicates that the product is classified as electrical or
electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local recycling
authority or Inter-Tel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the
European Union to minimize negative impact on the environment, control hazardous substances, and curtail
landfill expansion by using the best available recovery and recycling techniques.
Table of Contents
Table of Contents
CONTENTS PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Maintenance and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Battery Packs & Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Model 8524/8525/8526 Endpoints vs.
Traditional Two-Line Display Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Tips for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Message Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
FINDING YOUR WAY
GETTING STARTED
MOVING ON
USING E-MAIL READER LEARNING MORE
©Inter-Tel, Inc. March 2006 printed in US
iii
CONTENTS PAGE
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Your Advanced Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Main Menu E-Mail Reader Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Accessing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Frequently Asked Questions (FAQ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
iv
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Default Line and Function Buttons . . . . . . . . . . . . . . . . . . . . . . 4
Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance and Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Battery Packs & Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Battery Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Model 8524/8525/8526 Headset . . . . . . . . . . . . . . . . . . . . 9
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . 13
Model 8524/8525/8526 Endpoints vs.
Traditional Two-Line Display Endpoints . . . . . . . . . . . . . . . . . . 14
Tips for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Endpoint Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Telephone System Guidelines . . . . . . . . . . . . . . . . . . . . . . . . 16
FINDING YOUR WAY
Inter-Tel® Model 8524/8525/8526 User Guide
1
WELCOME
Your new Model 8524/8525/8526 endpoint provides access to several features, each
of which is described in this guide. The About This Guide section below lists the dif-
ferent sections in this user guide and describes the type of information you can find
FINDING YOUR WAY
there.
The Model 8524, 8525, and 8526 function almost identically except for the following:
• The Liquid Crystal Display (LCD) on the Model 8526 lights up when the end-
• The Model 8525 and 8526 include the vibrate function and the Model 8524 does
The information in this user guide applies to all three endpoints unless otherwise indicated.
ABOUT THIS GUIDE
point is active (see page 4). The 8524 and 8525 LCDs do not light up.
not. The vibrate function allows you to use the Vibrator Ring and Vib/Norm ring
types (see page 46).
This guide contains instructions for using the Model 8524, 8525, and 8526 wireless
digital endpoints on the Inter-Tel
quickly, this guide is divided into five separate sections, as indicated by the tabs.
These sections include the following:
• Finding Your Way: This section provides you with a picture of the endpoint and
includes general information designed to help you find what you need.
• Getting Started: This section includes basic endpoint and voice mail informa-
tion, and provides instructions on how to perform everyday tasks, such as
answering calls, making calls, and using voice mail.
• Moving On: In this section you’ll learn how to use advanced endpoint and voice
mail features.
• Using E-Mail Reader: This section includes information on how to use the
advanced messaging features available with E-Mail Reader.
• Learning More: This section outlines how your administrators can help if you
experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn
more about the system.
In addition, this guide contains a list of default feature codes (see page 92) and an
index (see page 97) for easy reference.
NOTE: Because the telephone system is very flexible and programmable, the proce-
dures for using the features might vary slightly from the descriptions in this guide. If so,
your trainer or system administrator can tell you how your system differs and how to
use the features.
®
telephone system. To help you find information
2
Inter-Tel® Model 8524/8525/8526 User Guide
ABOUT YOUR ENDPOINT
The Model 8524/8525/8526 endpoints are equipped with several features that allow
you to perform various functions. These features are discussed on the following
pages.
Dialpad and Indicators
FINDING YOUR WAY
Model 8524/8525
ENTER EXTENSION
NUMBER:
_ _ _ _ _ _ _ _ _ _ _
MSG
POWER END
START
EARPIECE
LCD PANEL
Model 8526
ENTER EXTENSION
NUMBER:
_ _ _ _ _ _ _ _ _ _ _
MSG
POWER
START
END
PREVIOUS
FUNCTION
HOLD
VOLUME
HEADSET JACK
Inter-Tel® Model 8524/8525/8526 User Guide
NEXT
LINE
MICROPHONE
PREVIOUS
FUNCTION
HOLD
HEADSET JACK
NEXT
LINE
VOLUME
MICROPHONE
3
Liquid Crystal Display (LCD)
ENTER EXTENTION
FINDING YOUR WAY
NUMBER:_
F1 F2 F3
_ _ _ _ _ _ _ _ _
123456789
NOSVC BATT
MSG
Character Display
A left arrow ( ), F1, F2, F3, and right arrow ( )
(available only in the Diagnostic Mode.)
Alarm Symbol: This feature is currently unavailable.
Status Indicators:
STATUS
INDICATOR
NOSVC You are outside of the cover-
BATT You will also hear a beep in
MSG You have a message.
DESCRIPTION
age area. Walk back into the
covered area.
the earpiece. Your battery
needs to be recharged.
Line Indicators: dashes (_) and line numbers (1-9)
LINE
INDICATOR
Off On hook or not in use.
On Line is in use.
Slow Blink Line is recalling from Hold or Transfer.
Fast Blink Line is ringing or camped on.
Wink Line is on hold.
DESCRIPTION
NOTE: The Liquid Crystal Display (LCD) on the Model 8526 lights up when the endpoint is active
The 8524 and 8525 LCDs do not light up.
Default Line and Function Buttons
LINE BUTTON DESCRIPTION (LCD) FUNCTION BUTTON DESCRIPTION (LCD)
LINE 1 FNC 1
LINE 2 FNC 2
LINE 3 FNC 3
LINE 4 FNC 4
LINE 5 FNC 5
LINE 6 FNC 6
LINE 7 FNC 7
LINE 8 FNC 8
LINE 9 FNC 9
Call 1
Call 2
Call 3
Call 4
IC (INTERCOM)
Do-Not-Disturb
Undefined
Undefined
Undefined
FNC # >
FNC
Mute (MUTE)
Forward (FWD)
Undefined
Undefined
Conference (CNF)
Message (MSG)
Redial (REDL)
Transfer (TRANS)
System Speed Dial (SYS SPDL)
Special Button
Cancel menu display
4
Inter-Tel® Model 8524/8525/8526 User Guide
Basic Button Functions
BUTTON FUNCTION ACTION
PWR PWR
START START
END END
LINE START LINE
VOL VOL
HOLD HOLD
FNC FNC 1
# >
0
Power on
Power off
Answer call
Place call
Hang up
Select line
Adjust volume during call
Put call on hold
Mute/Unmute microphone
Feature Menus (while endpoint is in use)
User preferences (while endpoint is idle)
(Base Volume, Ring Type)
Press and hold until double chirp
Press and hold
PWR
until single chirp
Press
START
Press , dial number
Press
Press , then press , and then select line number
(1-9)
Press while you are talking, to toggle between base
volume level and a louder volume level
Press
Press then
FNC
Press to display menus. Enter button sequence for
desired feature or function, or press to display more
options.
Press and hold
# >
Press for Next menu item
Press
0
Press
END
Press
FNC
to display menus
for Previous menu item
to Change item
to Exit menu
FINDING YOUR WAY
FNC
Inter-Tel® Model 8524/8525/8526 User Guide
5
MAINTENANCE AND DIAGNOSTICS
The endpoints and chargers have been designed to withstand the wear and tear of normal use. However, you should avoid dropping the endpoint or knocking it against
hard surfaces. Carrying the endpoint in a holster or carrying case will help to protect
FINDING YOUR WAY
it.
There are no serviceable parts in the endpoints or the chargers. You should not open
the endpoint case nor disassemble the chargers. Doing so will void your warranty.
If you experience problems with your endpoint, a diagnostics tool can help you determine if your endpoint is operating properly.
To use the diagnostic tool:
1. With the power off, hold down the and buttons. The serial num-
ber of the endpoint and the port information will show on the display.
2. Release the button, then release the button. After a few seconds,
VOL PWR
the endpoint will vibrate (Model 8525 and 8526 only) and flash solid squares
and Zs across the top two lines of the display.
3. Release the buttons. The display will then flash all the items at the bottom of the
display. The display should look similar to the one shown on the page 4.
4. To turn the diagnostics off, hold the button until you hear one beep.
If anything is missing from the display, there is something wrong with the endpoint
and it should be returned to Inter-Tel for repair or replacement.
VOL PWR
PWR
6
Inter-Tel® Model 8524/8525/8526 User Guide
BATTERY PACKS & HEADSET
The following sections discuss the peripheral equipment used with the Model 8524/
8525/8526.
Battery Packs
The endpoint will need to have its battery pack recharged periodically. The standard
rechargeable endpoint battery pack gives you two hours of talk time or 40 hours of
stand-by time. Stand-by time is when the endpoint is turned on, but you are not using
it.
If you use your endpoint frequently, a 3.6V 800mAh Nickel Cadmium battery pack
with twice the capacity of the standard battery pack is available.
Indications of Low Battery
The endpoint will notify you when the charge on the battery pack becomes low. If you
are using the endpoint, the BATT message will display and you will hear a soft beep
through the ear piece every six seconds. When you notice these signals you have two
minutes to terminate your conversation or one minute to replace the battery without
terminating a conversation.
To replace the battery without terminating a conversation:
• Press to place the call on hold.
• Replace the battery.
• Press , , , and the fluttering line number to return to the call.
If the endpoint is idle, you will hear a brief modulated ring signal and the BATT message will display. Your endpoint will not operate until you replace the battery.
Depending on the charging equipment you have purchased, you will either place the
endpoint in a charging stand to charge the battery pack, or you will remove the pack
from the endpoint and install it on the Quick Charger.
HOLD
PWR START LINE
When the system timer expires (the default is one minute), the call will recall at
your endpoint.
FINDING YOUR WAY
Setting Up The Chargers
Both the Charging Stand and the Quick Charger use 120 Volt AC current and operate
in a 32°’ to 122° F (0° to 40° C) environment. Simply connect the stand or charger to
an appropriate wall outlet and it’s ready for use.
To insure proper charging and to prevent damage, the battery pack should be at room
temperature, 50° to 80° F (10° to 30° C) when you charge it.
Inter-Tel® Model 8524/8525/8526 User Guide
7
The Charging Stand
It takes 12 to 14 hours to fully charge the battery in the Charging Stand, longer if the
endpoint is not turned off while charging.
If you have a High Capacity battery (NiMH, with a green label) you cannot charge it
FINDING YOUR WAY
in the Charging Stand, you must use the Quick Charger.
Turn your endpoint off before putting it in the charging stand. If placed correctly, the
light on the charging stand will shine solid green.
When you are not using your endpoint keep it turned off and in the stand. Do not
place anything in the Charging Stand other than the endpoint. You might damage the
contacts. Bent contacts can keep the endpoint from charging.
The Quick Charger
The Quick Charger holds a single battery pack and can charge it in approximately an
hour and a half.
To remove the battery pack:
Press down on the tab button above the pack and slide the pack
toward the bottom of the endpoint until it stops, then lift up.
To replace the pack:
1. First properly align the top of the pack with the arrows on
the label on the back of the endpoint. Maintain gentle pressure and slide the pack toward the top of the endpoint until
it clicks into place.
2. Press the pack down gently. You should not have to force
it against the endpoint.
NOTE: Take care not to short the battery contacts on the pack with metal
objects such as coins, keys or paper clips. Shorting the contacts can cause
permanent damage.
To use the Quick Charger:
Place the battery pack on the charger by gently sliding the pack upward in the stand in
a manner similar to installing it on the endpoint. If placed correctly, the light on the
Quick Charger will shine solid green. When the pack is fully charged, the green light
will begin to flash.
8
Inter-Tel® Model 8524/8525/8526 User Guide
The Model 8524/8525/8526 Headset
Inter-Tel offers optional headsets for use in noisy
environments or if you need to have your hands free
while talking on the endpoint.
To use the headset, simply plug it into the jack on
the side of the endpoint. The headset is specially
designed to work properly with the Model 8524/
8525/8526 endpoint. We do not recommend using
other headsets.
Ringing with Headset
If your headset is plugged in and your ringing mode is set to soft (option 1), you must
be using the headset to hear ringing.
Answer A Call
To answer a call when your headset is plugged in, press any button except .
Low Headset Volume
To set the low volume level for your headset, plug in the headset. Press until
Volume Level displays. Use the dialpad to enter a volume level from 1 (softest) to 8
(highest). High volume is automatically set two levels higher than low volume, as
described on.page 46.
FINDING YOUR WAY
PWR
FNC
Inter-Tel® Model 8524/8525/8526 User Guide
9
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel voice processing system.
Using voice mail, you and other callers can send and receive recorded messages from
any supported endpoint on the system. To use voice mail features, each user (or sub-
FINDING YOUR WAY
scriber) is assigned a mailbox, which usually corresponds to the extension number
assigned to your endpoint. You can, however, have an unassociated mailbox that does
not correspond to an extension. (Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if
you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a
message, hang up, or access an attendant. In addition, if your voice mail administrator
sets up one or more “group lists” of mailboxes, you can send a message to a group of
people by entering one number instead of everyone’s individual mailbox number.
Inter-Tel voice mail systems support the following types of mailboxes:
• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have
• Standard Voice Mailbox: This type of mailbox allows you to send and receive
access to voice mail, e-mail, and fax messages in your mailbox. You can also customize your personal mailbox options, and access advanced messaging features.
See page 73 for information and instructions about using E-Mail Reader features.
For a voice mail flowchart for advanced mailbox users, see page 85.
voice mail messages, record personal greetings, and allows you to customize personal mailbox options. A standard voice mailbox does not allow you to access email and fax messages. For a voice mail flowchart for standard mailbox users,
see page 101.
10
NOTE: If you have the Enterprise
access to advanced communication and messaging features such as E-Mail Reader
and Automatic Speech Recognition (ARS). For more information about EM, see
page 12.
®
Messaging (EM) voice mail system, you also have
Inter-Tel® Model 8524/8525/8526 User Guide
The instructions for many voice mail tasks are identical for standard voice mailbox
and advanced mailbox users. The instructions for the following common mailbox
tasks are included in the Getting Started and Moving On sections of this guide:
• Initializing your mailbox (see page 19)
• Recording your personal greetings (see page 20)
• Recording your voice mail directory name (see page 21)
• Accessing your mailbox (see page 33)
• Disabling and enabling ASR (see page 34)
• Accessing voice mail messages (see page 35)
• Recording and sending voice mail messages (see page 38)
• Canceling unheard voice mail messages (see page 40)
• Changing your mailbox password (see page 48)
• Changing the call screening transfer method (see page 50)
• Programming a fax destination (see page 51)
• Changing the message search order (see page 51)
• Programming remote messaging (see page 52)
• Screening calls (see page 60)
• Using the voice mail directory (see page 64)
FINDING YOUR WAY
Inter-Tel® Model 8524/8525/8526 User Guide
11
Enterprise Messaging
Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and
messaging by providing access to voice mail, fax, and e-mail messages in your mail-
FINDING YOUR WAY
box. The EM system provides voice mail users with the following advanced messaging features:
• Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-
tem or it can be enabled for specific applications (like voice mail) or mailboxes.
When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the
directories. ASR can be enabled for standard voice mailboxes and advanced mailboxes (see page 76). For more information about ASR, see page 13.
• E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-toSpeech (TTS) capabilities included with EM to convert the text in an e-mail message to a .wav file. For fax messages, E-Mail Reader announces the fax envelope. If E-Mail Reader has been enabled for your mailbox, your voice mail, email, and fax messages are unified in one convenient location. For more information and instructions about how to use E-Mail Reader features, see the Using E-
Mail Reader section, starting on page 73.
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled
for your mailbox.
12
NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.
For information and instructions about Unified Messaging features, see Issue 2.3 of the
Unified Messaging User Guide, part number 550.8121.
Inter-Tel® Model 8524/8525/8526 User Guide
Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR) is a feature available for systems using EM.
Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands
to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the directories using voice commands.
When you access voice mail, if you are given the option to say a command or press a
dialpad button to complete a task, then ASR is enabled for your mailbox. If you are
only prompted to press a dialpad button, ASR is not enabled for your mailbox. If your
mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by
pressing the appropriate dialpad buttons when prompted by the system.
When using ASR, follow these guidelines for best results:
• When completing a mailbox-related task, either say the command each time or
press the dialpad buttons each time.
• Use the handset when issuing spoken commands. Your endpoint’s speaker can
pick up background noise and other sounds, which may cause the system to misinterpret a command.
• Voice mail command words are shown on display endpoints. If your endpoint has
a display and you don’t hear the command word when the prompt is announced,
look at the display for the appropriate voice command.
• When you use the dialpad buttons to complete a task, you are sometimes
prompted to press to indicate to the system that you have finished entering
digits. It is not necessary to say “Pound” or “Hash” when using ASR. The silence
that follows your voice command replaces the digit.
• While you are recording a message, ASR is temporarily disabled, therefore you
cannot issue spoken commands to access options like pause and erase. If you
attempt to issue a spoken command while you are recording, your recording will
include the command you issued. To access the pause and erase options, you
must press the appropriate dialpad buttons.
• You cannot use ASR to set up your e-mail password (see page 77). For security
reasons, you must enter your e-mail password characters by pressing the appropriate dialpad buttons. Entering passwords this way prevents others from overhearing your password.
• If the system cannot interpret your voice commands for three consecutive
attempts, ASR is temporarily disabled by the system for the current call. You can
still complete tasks using the dialpad buttons; however, you will no longer be
prompted to say a command.
• You can temporarily disable ASR for the current call by selecting option eight
from the main menu.
#
#
FINDING YOUR WAY
Inter-Tel® Model 8524/8525/8526 User Guide
13
MODEL 8524/8525/8526 ENDPOINTS VS.
T
RADITIONAL TWO-LINE DISPLAY ENDPOINTS
The Model 8524, 8525, and 8526 endpoints are designed to emulate an Inter-Tel two-
FINDING YOUR WAY
line display endpoint. Some users may want to use both the Model 8524/8525/8526
endpoint and a two-line display endpoint. The following are the differences between
the Model 8524/8525/8526 and two-line display endpoints:
• The extension name and the time and date that normally appear on the display
endpoint when it is in idle mode will not appear on the display of the Model
8524/8525/8526. When the Model 8524/8525/8526 is idle, it is actually in
standby mode. In other words, the endpoint is not receiving a signal from the system. The extension that shows on the display is programmed directly into the
endpoint. This conserves battery power on the endpoint.
• The dash (-) that shows in the extension is there because of the way the endpoint
is programmed to deal with 7- and 10-digit numbers. As soon as 5 digits are
entered it puts in one dash. Once 8 digits are entered, it puts in a second dash.
• The Model 8524/8525/8526 endpoint does not support the Japanese language feature.
The following table lists the button assignments for the two-line display endpoints,
and the corresponding button assignments for the Model 8524/8525/8526. Note that
LINE 1 FNC 1
L1 =
, and F1 = .
BUTTON DISPLAY ENDPOINT
1Call 1 L1 11 Programmable Button 6:
2Call 2 L2 12 Programmable Button 7:
3Call 3 L3 13 Programmable Button 8:
4Call 4 L4 14 Programmable Button 9:
5 IC (Intercom) L5 15 Programmable Button 10:
6 Programmable Button 1:
Do-Not-Disturb
7 Programmable Button 2:
Undefined
8 Programmable Button 3:
Undefined
9 Programmable Button 4:
Undefined
10 Programmable Button 5:
Undefined
*This applies to two-line display endpoints only.
14
8524/
8525/8526
L6 16 Programmable Button 11:
L7 26 FWD F2
L8 30 SPKR*
L9 31 MSG F6
F3 32 MUTE F1
BUTTON DISPLAY ENDPOINT
Undefined
CNF
HOLD
TRANSFER
SYS SPD
REDIAL
Inter-Tel® Model 8524/8525/8526 User Guide
8524/
8525/8526
F4
F5
HOLD
F8
F9
F7
START
TIPS FOR USE
As you can see, your Model 8524/8525/8526 and telephone system come equipped
with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint:
Endpoint Guidelines
• Before you use your endpoint, the battery must be charged. See Battery Packs on
page 7.
• You can only use your endpoint with your facility’s telephone system. It is not a
public cellular phone.
• The button turns the endpoint on and off. The and buttons
• Keep the endpoint away from your ear when it is ringing.
• The microphone is in the telephone’s lower right corner. This is a sensitive micro-
• The endpoint’s LCD panel displays information about the status of your endpoint
• If the endpoints battery is low, you will hear a soft beep and see the BATT mes-
• Improper disposal of battery packs can damage the environment. Dispose of bat-
• You can control the endpoint’s volume level and the type of ring. See Setting
• To protect the endpoint, use a carrying case.
PWR START END
begin and end calls. When you finish a call, press the button, not the
PWR
button.
phone that works well when the telephone is correctly positioned on your ear.
There is no need to speak directly into the microphone, but do not cover it with
your hand or cheek when talking on the endpoint.
and prompts you about features.
sage in the display.
teries properly.
Endpoint Preferences on page 46.
FINDING YOUR WAY
END
NOTE: It is recommended that standard acceptance procedures be followed prior
to operating this equipment in proximity of life-support systems. To minimize risk of
interference, pacemaker users SHOULD NOT carry the endpoint next to the pacemaker. Operation of the endpoint may produce an audible noise noticeable to hearing aid users. It is recommended that an Inter-Tel headset be used by a hearing aid
user.
Inter-Tel® Model 8524/8525/8526 User Guide
15
Telephone System Guidelines
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
• Many features “time out” if you wait too long before performing the next step. If
FINDING YOUR WAY
this happens, you must hang up and start again.
• If you hear four fast tones or repeating fast tones, you have pressed an invalid
button combination, tried to select a restricted line, dialed a restricted or invalid
number, dialed too slowly between digits, or waited too long before performing
the next step. Hang up and try again.
• If your endpoint has been reprogrammed by the installer so that its feature buttons do not match the feature buttons described in this user guide, refer to the
Administrator’s Guide for procedures on using feature codes. Default feature
codes are listed on the back of this user guide.
• The Handsfree Mode feature code (319) must be turned off. Otherwise, when a
user receives an incoming call, the endpoint will ring only once and the display
will show the party’s extension number once and goes back to the idle mode. To
turn the feature off, press and dial .
START 3 1 9
16
Inter-Tel® Model 8524/8525/8526 User Guide
Getting Started
SECTION CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . 18
Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . 20
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . 21
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Muting The Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 30
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . 31
Date, Time, Name, and Extension Number Display. . . . . . . . 31
Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Message Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Disabling and Enabling ASR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 35
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . 37
Recording and Sending Voice Mail Messages. . . . . . . . . . . . 38
Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . 40
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
GETTING STARTED
Inter-Tel® Model 8524/8525/8526 User Guide
17
INTRODUCTION
Now that you know what your Model 8524/8525/8526 endpoint can do, it’s time to
start using it. In this section, you’ll learn how to make and receive calls, transfer calls,
retrieve voice mail messages, and much more.
TURNING YOUR ENDPOINT ON AND OFF
Power must be on to make or receive calls. If there is no display, power is off.
To turn the power on:
Push and hold until you hear double chirp. Your extension number will dis-
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play. The NOSVC message will display briefly. When it goes out, you are ready to
make and receive calls.
To turn the power off:
GETTING STARTED
Push and hold until you hear a single chirp. If you accidentally turn your endpoint off during a conversation, you can restore your conversation by pressing
and then , provided the person you are talking to has not hung up.
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START
SETTING UP VOICE MAIL
To begin using your mailbox you will need to complete a few basic set-up procedures
to initialize your mailbox, customize your personal greetings, and record your voice
mail directory name.
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled
for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. See page 13 for ASR guidelines.
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18
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.
See page 73 for information and instructions about using E-Mail Reader features.
Inter-Tel® Model 8524/8525/8526 User Guide
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