Inter-Tel 8524, 8525 User Manual

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Model 8524/8525

User Guide

QUICK REFERENCE GUIDE TO

FREQUENTLY-USED FEATURES

These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide.

PLACING AN INTERCOM CALL

1. Press and dial an extension number.

2. If your call goes through handsfree to the called phone’s speaker, speak after

3. When finished, press to hang up.

PLACING AN OUTSIDE CALL

1. EITHER, Press and dial the Outgoing Call feature code (the default

2. Dial the desired number. (If you hear a single progress tone, you must dial

3. When finished with the call, press .

START

you hear a double tone. If you hear continuous ringing, wait for the call to be answered.

END

START

feature code is ). OR, Press and + , , , or .

START LINE 1 2 3 4

an account code before you can place your call.)

END

ANSWERING AN INTERCOM OR OUTSIDE CALL

Press to answer the call.

START

PLACING A CALL ON HOLD

While on a call, press . Press to hang up or place another call. To return to the call, press , , and then press the flashing line number.

HOLD

START LINE

END

PLACING AN EMERGENCY CALL

START 9 1 1 9 9 9

Press and dial (in the U.S.) or (in Europe) to automatically place a call to the system’s programmed emergency number. (You do not have to press

8 LINE 1 2 3 4

or + , , , or for outside access.)

Part no. 835.2474-2

LACING A CONFERENCE CALL

1. While on the first call, press and dial to place the call on hold

FNC

2. Place an intercom or outside call. Then press and the flashing line

LINE

number to place the call on hold. (If necessary, repeat this step to place a third call on hold.)

3. Press and dial to join all of the calls together in the conference.

FNC

FORWARDING CALLS

1. EITHER, Press , and dial .

OR, press and dial one of the call forwarding feature codes.

2. Do one of the following:

• To forward to an outside telephone number: Press , select an outgoing line, and dial a telephone number.

• To forward to an extension number: Dial the extension number.

• To forward to your voice mailbox: Press and dial . Then press to hang up.

To cancel call forwarding:

Press ,

START FNC 2 # >

START FNC 2

START

LINE

FNC 6

END

and dial , then press .

RESPONDING TO A WAITING CALL

If you hear a “call waiting” tone do one of the following:

EITHER, End the current call by pressing . When the waiting call rings, answer as usual.

OR, Place the current call on hold by pressing . Then answer the wait- ing call by pressing and then the flashing line number.

LINE

END

HOLD

CHANGING THE VOLUME

Press once.

VOL

REDIALING A NUMBER

Press , , and dial . The number is automatically dialed.

START FNC 7

PAGING

1. Press and dial .

1. Dial the desired zone number (0-9).

2. After the tone, make your announcement.

3. Press to hang up.

START 7

END

RANSFERRING A CALL TO ANOTHER EXTENSION

1. EITHER, Press and dial .

OR, Press , , and dial to place the call on hold at the

FNC

FNC # > 3 4 6

other phone.

2. Dial the desired extension number.

3. Wait for an answer, announce the call, and then press to complete the

END

transfer. If the number is busy, there is no answer, or the transfer is refused, press

and the flashing line number to return to the caller.

LINE

TRANSFERRING A CALL TO AN OUTSIDE NUMBER

1. Press and dial .

1. Press and select an outgoing line.

2. Dial the desired telephone number.

3. Wait for an answer, announce the call, and then press .

If the number is busy, there is no answer, or the transfer is refused, press

FNC 8

LINE

and the flashing line number to return to the caller.

LINE

END

TRANSFERRING A CALL TO VOICE MAIL

1. Press and .

2. Dial the voice mail extension number.

3. EITHER, Dial the desired mailbox number and press .

OR, Press to send the call to the voice mail menu (so that the caller can select the mailbox number).

FNC 8

END

USING REVERSE TRANSFER (CALL PICKUP)

1. Press and dial .

2. Dial the extension number where the call is ringing or holding.

START 4

ACCESSING YOUR MAILBOX

NOTE: If your voice mail system has Automatic Speech Recognition (ASR)

capability and it is enabled for your mailbox, you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits.

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, say “Login” or press to identify yourself

as a subscriber.

3. Say or enter your mailbox number.

4. Enter your mailbox password (if programmed). Then press .

# >

If you reach voice mail when responding to a message, enter your personal password, and press .

# >

ISTENING TO VOICE MAIL MESSAGES

1. Enter your mailbox as described on page 3.

2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press .

If E-Mail Reader is not enabled for your mailbox, skip this step.

3. Select one of the following:

• Say “New” or press to listen to new messages.

• Say “Saved” or press to listen to saved messages.

4. While you are listening to a message, you can use the following options:

• Say “Skip” or press

• Say “Backup” or press to back up.

• Say “Pause” or press to pause. Then press any key to continue.

• Say “Forward” or press to skip ahead.

• Say “Lower” or press to lower the volume.

• Say “Envelope” or press to play the message envelope again.

• Say “Higher” or press to raise the volume.

• Say “Save” or press to save the new message in your mailbox.

• Say “Delete” or press to delete the message from your mailbox.

5. When the message has finished playing, you have the following options:

• Say “Replay” or press to replay the message from the beginning.

• Say “Reply” or press to reply to the message.

• Say “Forward” or press to forward a copy of the message

• Say “Previous” or press to listen to the previous message.

• Say “Envelope” or press to play the introductory message envelope.

• Say “Next” or press to listen to the next message.

• Say “Save” or press to save the new message in your mailbox.

• Say “Delete” or press to delete the message from your mailbox.

# >

to skip to the end of the recording.

RECORDING AND SENDING VOICE MAIL MESSAGES

1. Enter your mailbox as described on page 3.

2. Say “Record” or press .

3. Say or enter the mailbox number where you want to leave the message.

4. Say “Yes” or press to accept the subscriber’s name.

# >

5. Record your message after the tone.

6. When finished, hang up to deliver the message or press to access

# >

more options.

MESSAGE OPTIONS*

Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages.

# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG

1 Back Up Replay the

2 Pause Reply to the

message

3 Skip forward Forward a copy Erase and

4 Lower volume Listen to previ-

ous msg

5 Play envelope Play envelope —

6 Increase vol-

ume

7 — Save the

Listen to next message

message

8———

9 — Delete the

message

* — — Cancel

# Skip to end — Send message

Message options vary based on media type.

Replay the message

Append the message

re-record —

—

Access delivery options

and exit

FEATURE CODES*

CODE FEATURE NAME CODE FEATURE NAME

391 Account Code – All Calls 324 Hun t Group Remove/Replace

390 Account Code – Optional 303 LCD Contrast Control

326 ACD Agent Log In 365 Message

327 ACD Agent Log Out 366 Message - Cancel Msg Left

328 ACD Agent Log In/out 368 Message -Cancel Msg On Endpt.

329 ACD Agent Wrap-up Term. 367 Message - Silent

375 Agent Help Request 314 Microphone Mute

376 Agent Help Reject 7 Page

361 Automatic Intercom Access 325 Page Remove/Replace

360 Automatic Line Access 397 Program Buttons

350 Automatic Line Answer 392 Program Station Password

313 Background Music 6 Queue (Callba ck) Request

355 Call Forward All Calls 385 Record-A-Call

357 Call Forward If Busy 380 Redial

356 Call Forward If No Answer 331 Redirect Call

358 Call Fwd. If No Answer/Busy 305 Reminder Message

5 Conference 306 Reminder Message Cancel

394 Default Station 359 Remote Programming

307 Directory 4 Rever se Transfer

300 Display Time And Date 396 Review Buttons

372 Do-Not-Disturb On/Off 377 Ring Intercom Always On/off

373 Do-Not-Disturb Override 398 Ring Tone Selection

395 Feature Button Default 382 Station Speed Dial

312 Group Listen 383 Station Speed Dial Program

319 Handsfree On/Off 354 System Forward On/Off

317 Headset On/Off 381

336 Hold – Individual 399 Switch Keymap

335 Hold – System 346 Transfer To Ho ld

330 Hookflash (Recall in Europe) 345 Transf er To Ring

*Some feature codes may not apply to your endpoin t. For a list of feature codes specific to your endpoint, consult the us er guide.

System Speed Dial

TELEPHONE SYSTEM AND

VOICE MAIL FEATURE GUIDE

USING VOICE MAIL

To access your mailbox:

1. Dial the voice mail extension number.

2. Say “Login” or press and say or enter your mailbox number.

3. Enter your password and press .

4. Voice mail plays the main menu for your mailbox type and guides you through the available options.

STANDARD VOICE MAILBOX MAIN MENU:

Access new voice mail messages “New” 1

Record voice mail messages “Record” 2

Access saved voice mail message s “Saved” 3

Access personal mailbox opt ions “Personal” 4

Access message options “Options” 5

Disable Automatic Speech Recognition “Disable” 8

TO... SAY PRESS

ADVANCED MAILBOX MAIN MENU:

Access voice mail messag es “Voice mail” 1

Record voice mail messages “Record” 2

Access e-mail messages “E-mail” 3

Access personal mailbox opt ions “Personal” 4

Access message options “Options” 5

Access faxes “Facsimile” 6

Disable Automatic Speech Recognition “Disable” 8

TO... SAY PRESS

# >

REMOTE FEATURE ACCESS

Remote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. Start over.

To use Remote Feature Access:

1. EITHER, call _______________ (number provided by your system administrator). If required, enter your password. OR, use any endpoint on the system.

2. Enter

3. Enter your extension number.

4. Enter your password and press . You can now use the features described below and at right.

To change the station password:

1. Enter

2. Enter your current password and press

# >

3. Enter the new password and press .

4. Enter the new password again for verification and press .

5 9

9 2

# >

To turn on Do-Not-Disturb:

7 0

1. Enter

2. Enter message number 01-20 (see the default DND message list below).

3. If desired, enter the optional second-line message text (see the dialpad character chart on the next page).

4. Hang up.

To turn off Do-Not-Disturb:

Enter

7 1

and hang up.

DO-NOT-DISTURB MESSAGES

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT

ON VACATION

07 CALL ME AT 17 IN CONFERENCE 08 AT TH E DO C TO R 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH

*VACATION is replaced by HOLIDAY in European systems.

’TIL

15 WITH A GUEST

16 UN AVAIL ABL E

DIALPAD CHARACTERS

BUTTON

NOTE: The characters associated with the 5 and 6 dialpad

digits are dependent on the software version.

To turn on Call Forward:

1. Enter one of the following Call Forward feature codes:

2. Enter an extension number or enter a line access code followed by an outside telephone number.

3. Hang up.

To turn off Call Forward:

1. Enter

2. Press and hang up.

NUMBER OF TIMES BUTTON IS PRESSED

12345

-&() 1

ABC ' 2

DEF ! 3

GH I * 4

JKL# or /5

MNOÑ or #6

PQRS 7

TUV?8

WXY Z 9

All Calls 355 If No Answer 356 If Busy 357 If No Answer/Busy 358

5 5

# >

Notice

This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8524/8525 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware and/or specific software.

Some system features can only be accessed by an

administrator. For information about these features, see the Fre-

quently Asked Questions on page 87.

For sales, service, or technical support,

contact your local authorized Inter-Tel reseller.

Comments about this user guide or other

technical documentation should be directed to

Inter-Tel’s Technical Publications Department at:

Tech_Pubs@inter-tel.com

All products and services mentioned in this publication are the trademarks, service marks, registered marks, or registered service marks of their respective owners.

Inter-Tel rated.

Microsoft

and Enterprise® Messaging are registered trademarks of Inter-Tel, Incorpo-

and Outlook® are registered trademarks of Microsoft Corporation.

Table of Contents

CONTENTS PAGE

FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Maintenance and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Battery Packs & Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Model 8524/8525 Endpoints vs.

Traditional Two-Line Display Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Tips for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

.Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Message Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

FINDING YOUR WAY

GETTING STARTED

MOVING ON

USING E-MAIL READER LEARNING MORE

MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

©Inter-Tel, Inc. April 2005 printed in US

iii

CONTENTS PAGE

Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Your Advanced Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Accessing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Frequently Asked Questions (FAQ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Finding Your Way

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Default Line and Function Buttons . . . . . . . . . . . . . . . . . . . . . . 4

Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Maintenance and Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Battery Packs & Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Battery Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Model 8524/8525 Headset . . . . . . . . . . . . . . . . . . . . . . . . 9

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . 13

Model 8524/8525 Endpoints vs.

Traditional Two-Line Display Endpoints . . . . . . . . . . . . . . . . . . 14

Tips for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Endpoint Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone System Guidelines . . . . . . . . . . . . . . . . . . . . . . . . 16

FINDING YOUR WAY

Inter-Tel® Model 8524/8525 User Guide

WELCOME

Your new Model 8524/8525 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find

FINDING YOUR WAY

there. Because the Model 8524 and 8525 function almost identically, the information in this user guide applies to both endpoints unless otherwise indicated.

The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there.

NOTE: The Model 8524 and 8525 wireless endpoints both work the same and have

the same features except the Model 8524 does not have the ability to vibrate.

ABOUT THIS GUIDE

This guide contains instructions for using the Model 8524 and 8525 wireless digital endpoints on the Inter-Tel this guide is divided into five separate sections, as indicated by the tabs.

These sections include the following:

• Finding Your Way: This section provides you with a picture of the endpoint and includes general information designed to help you find what you need.

• Getting Started: This section includes basic endpoint and voice mail informa- tion, and provides instructions on how to perform everyday tasks, such as answering calls, making calls, and using voice mail.

• Moving On: In this section you’ll learn how to use advanced endpoint and voice mail features.

• Using E-Mail Reader: This section includes information on how to use the advanced messaging features available with E-Mail Reader.

• Learning More: This section outlines how your administrators can help if you experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn more about the system.

In addition, this guide contains a list of default feature codes (see page 90) and an index (see page 95) for easy reference.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.

telephone system. To help you find information quickly,

Inter-Tel® Model 8524/8525 User Guide

ABOUT YOUR ENDPOINT

Your Model 8524/8525 endpoint is equipped with several features that allow you to perform various functions. These features are discussed on the following pages.

Dialpad and Indicators

EARPIECE

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HEADSET JACK

POWER

HOLD

FUNCTION

ENTER EXTENSION

NUMBER: _

NUMBER: _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _

MSG

LCD PANEL

START END

LINE

VOLUME MICROPHONE

Inter-Tel® Model 8524/8525 User Guide

Liquid Crystal Display (LCD)

ENTER EXTENTION

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NUMBER:_

F1 F2 F3

_ _ _ _ _ _ _ _ _

123456789

NOSVC BATT

MSG

Character Display

A left arrow ( ), F1, F2, F3, and right arrow ( ) (available only in the Diagnostic Mode.)

Alarm Symbol: This feature is currently unavailable.

Status Indicators:

STATUS

INDICATOR

NOSVC You are outside of the cover-

BATT You will also hear a beep in

MSG You have a message.

DESCRIPTION

age area. Walk back into the covered area.

the earpiece. Your battery needs to be recharged.

Line Indicators: dashes (_) and line numbers (1-9)

LINE

INDICATOR

Off On hook or not in use. On Line is in use.

Slow Blink Line is recalling from Hold or Transfer. Fast Blink Line is ringing or camped on. Wink Line is on hold.

DESCRIPTION

Default Line and Function Buttons

LINE BUTTON DESCRIPTION (LCD) FUNCTION BUTTON DESCRIPTION (LCD)

LINE 1 FNC 1

LINE 2 FNC 2

LINE 3 FNC 3

LINE 4 FNC 4

LINE 5 FNC 5

LINE 6 FNC 6

LINE 7 FNC 7

LINE 8 FNC 8

LINE 9 FNC 9

Call 1

Call 2

Call 3

Call 4

IC (INTERCOM)

Do-Not-Disturb

Undefined

FNC # >

FNC

Mute (MUTE)

Forward (FWD)

Undefined

Conference (CNF)

Message (MSG)

Redial (REDL)

Transfer (TRANS)

System Speed Dial (SYS SPDL)

Special Button

Cancel menu display

Inter-Tel® Model 8524/8525 User Guide

Basic Button Functions

BUTTON FUNCTION ACTION

PWR PWR

START START

END END

LINE START LINE

VOL VOL

HOLD HOLD

FNC FNC 1

# >

Power on

Power off

Answer call

Place call

Hang up

Select line

Adjust volume during call

Put call on hold

Mute/Unmute microphone

Feature Menus (while endpoint is in use)

User preferences (while endpoint is idle) (Base Volume, Ring Type)

Press and hold until double chirp

Press and hold

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until single chirp

Press

START

Press , dial number

Press

Press , then press , and then select line number (1-9)

Press while you are talking, to toggle between base volume level and a louder volume level

Press

Press then

FNC

Press to display menus. Enter button sequence for

desired feature or function, or press to display more options.

Press and hold

# >

Press for Next menu item

Press

END

Press

FNC

to display menus

for Previous menu item

to Change item

to Exit menu

FINDING YOUR WAY

FNC

Inter-Tel® Model 8524/8525 User Guide

MAINTENANCE AND DIAGNOSTICS

The endpoints and chargers have been designed to withstand the wear and tear of normal use. However, you should avoid dropping the endpoint or knocking it against hard surfaces. Carrying the endpoint in a holster or carrying case will help to protect

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it.

There are no serviceable parts in the endpoints or the chargers. You should not open the endpoint case nor disassemble the chargers. Doing so will void your warranty.

If you experience problems with your endpoint, a diagnostics tool can help you determine if your endpoint is operating properly.

To use the diagnostic tool:

1. With the power off, hold down the and buttons. The serial num-

ber of the endpoint and the port information will show on the display.

2. Release the button, then release the button. After a few seconds,

VOL PWR

the endpoint will vibrate (Model 8525 only) and flash solid squares and Zs across the top two lines of the display.

3. Release the buttons. The display will then flash all the items at the bottom of the

display. The display should look similar to the one shown on the page 4.

4. To turn the diagnostics off, hold the button until you hear one beep.

If anything is missing from the display, there is something wrong with the endpoint and it should be returned to Inter-Tel for repair or replacement.

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Inter-Tel® Model 8524/8525 User Guide

BATTERY PACKS & HEADSET

The following sections discuss the peripheral equipment used with the Model 8524/

8525.

Battery Packs

The endpoint will need to have its battery pack recharged periodically. The standard rechargeable endpoint battery pack gives you two hours of talk time or 40 hours of stand-by time. Stand-by time is when the endpoint is turned on, but you are not using it.

If you use your endpoint frequently, a 3.6V 800mAh Nickel Cadmium battery pack with twice the capacity of the standard battery pack is available.

Indications of Low Battery

The endpoint will notify you when the charge on the battery pack becomes low. If you are using the endpoint, the BATT message will display and you will hear a soft beep through the ear piece every six seconds. When you notice these signals you have two minutes to terminate your conversation or one minute to replace the battery without terminating a conversation.

To replace the battery without terminating a conversation:

• Press to place the call on hold.

• Replace the battery.

• Press , , , and the fluttering line number to return to the call.

If the endpoint is idle, you will hear a brief modulated ring signal and the BATT message will display. Your endpoint will not operate until you replace the battery.

Depending on the charging equipment you have purchased, you will either place the endpoint in a charging stand to charge the battery pack, or you will remove the pack from the endpoint and install it on the Quick Charger.

HOLD

PWR START LINE

When the system timer expires (the default is one minute), the call will recall at your endpoint.

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Setting Up The Chargers

Both the Charging Stand and the Quick Charger use 120 Volt AC current and operate in a 32°’ to 122° F (0° to 40° C) environment. Simply connect the stand or charger to an appropriate wall outlet and it’s ready for use.

To insure proper charging and to prevent damage, the battery pack should be at room temperature, 50° to 80° F (10° to 30° C) when you charge it.

Inter-Tel® Model 8524/8525 User Guide

The Charging Stand

It takes 12 to 14 hours to fully charge the battery in the Charging Stand, longer if the endpoint is not turned off while charging.

If you have a High Capacity battery (NiMH, with a green label) you cannot charge it

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in the Charging Stand, you must use the Quick Charger.

Turn your endpoint off before putting it in the charging stand. If placed correctly, the light on the charging stand will shine solid green.

When you are not using your endpoint keep it turned off and in the stand. Do not place anything in the Charging Stand other than the endpoint. You might damage the contacts. Bent contacts can keep the endpoint from charging.

The Quick Charger

The Quick Charger holds a single battery pack and can charge it in approximately an hour and a half.

To remove the battery pack:

Press down on the tab button above the pack and slide the pack toward the bottom of the endpoint until it stops, then lift up.

To replace the pack:

1. First properly align the top of the pack with the arrows on

the label on the back of the endpoint. Maintain gentle pressure and slide the pack toward the top of the endpoint until it clicks into place.

2. Press the pack down gently. You should not have to force

it against the endpoint.

NOTE: Take care not to short the battery contacts on the pack with metal

objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage.

To use the Quick Charger:

Place the battery pack on the charger by gently sliding the pack upward in the stand in a manner similar to installing it on the endpoint. If placed correctly, the light on the Quick Charger will shine solid green. When the pack is fully charged, the green light will begin to flash.

Inter-Tel® Model 8524/8525 User Guide

The Model 8524/8525 Headset

Inter-Tel offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the endpoint.

To use the headset, simply plug it into the jack on the side of the endpoint. The headset is specially designed to work properly with the Model 8524/ 8525 endpoint. We do not recommend using other headsets.

Ringing with Headset

If your headset is plugged in and your ringing mode is set to soft (option 1), you must be using the headset to hear ringing.

Answer A Call

To answer a call when your headset is plugged in, press any button except .

Low Headset Volume

To set the low volume level for your headset, plug in the headset. Press until Volume Level displays. Use the dialpad to enter a volume level from 1 (softest) to 8 (highest). High volume is automatically set two levels higher than low volume, as described on.page 46.

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Inter-Tel® Model 8524/8525 User Guide

ABOUT VOICE MAIL

Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub-

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scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint. You can, however, have an unassociated mailbox that does not correspond to an extension. (Unassociated mailboxes are typically used for agents or other personnel who don’t have a permanent office.)

With your mailbox, you can use personal or system greetings to let callers know if you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a message, hang up, or access an attendant. In addition, if your voice mail administrator sets up one or more “group lists” of mailboxes, you can send a message to a group of people by entering one number instead of everyone’s individual mailbox number.

Inter-Tel voice mail systems support the following types of mailboxes:

• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have

• Standard Voice Mailbox: This type of mailbox allows you to send and receive

access to voice mail, e-mail, and fax messages in your mailbox. You can also customize your personal mailbox options, and access advanced messaging features. See page 71 for information and instructions about using E-Mail Reader features. For a voice mail flowchart for advanced mailbox users, see page 83.

voice mail messages, record personal greetings, and allows you to customize personal mailbox options. A standard voice mailbox does not allow you to access email and fax messages. For a voice mail flowchart for standard mailbox users, see page 99.

NOTE: If you have the Enterprise

access to advanced communication and messaging features such as E-Mail Reader and Automatic Speech Recognition (ARS). For more information about EM, see

page 12.

Messaging (EM) voice mail system, you also have

Inter-Tel® Model 8524/8525 User Guide

The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users. The instructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide:

• Initializing your mailbox (see page 19)

• Recording your personal greetings (see page 20)

• Recording your voice mail directory name (see page 21)

• Accessing your mailbox (see page 33)

• Disabling and enabling ASR (see page 34)

• Accessing voice mail messages (see page 35)

• Recording and sending voice mail messages (see page 38)

• Canceling unheard voice mail messages (see page 40)

• Changing your mailbox password (see page 48)

• Changing the call screening transfer method (see page 50)

• Programming a fax destination (see page 51)

• Changing the message search order (see page 51)

• Programming remote messaging (see page 52)

• Screening calls (see page 60)

• Using the voice mail directory (see page 63)

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Inter-Tel® Model 8524/8525 User Guide

Enterprise Messaging

Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail-

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box. The EM system provides voice mail users with the following advanced messaging features:

• Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys- tem or it can be enabled for specific applications (like voice mail) or mailboxes. When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to navigate automated attendant menus, call routing applications, and search the directories. ASR can be enabled for standard voice mailboxes and advanced mailboxes (see page 74). For more information about ASR, see page 13.

• E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes- sages from your mailbox. For e-mail messages, E-mail Reader uses Text-toSpeech (TTS) capabilities included with EM to convert the text in an e-mail message to a .wav file. For fax messages, E-Mail Reader announces the fax envelope. If E-Mail Reader has been enabled for your mailbox, your voice mail, email, and fax messages are unified in one convenient location. For more information and instructions about how to use E-Mail Reader features, see the Using E- Mail Reader section, starting on page 71.

Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled for your mailbox.

NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.

For information and instructions about Unified Messaging features, see Issue 2.3 of the Unified Messaging User Guide, part number 550.8121.

Inter-Tel® Model 8524/8525 User Guide

Automatic Speech Recognition (ASR)

Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to navigate automated attendant menus, call routing applications, and search the directories using voice commands.

When you access voice mail, if you are given the option to say a command or press a dialpad digit to complete a task, then ASR is enabled for your mailbox. If you are only prompted to press a dialpad digit, ASR is not enabled for your mailbox. If your mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by pressing the appropriate dialpad digits when prompted by the system.

When using ASR, follow these guidelines for best results:

• When completing a mailbox-related task, either say the command each time or press the dialpad digits each time.

• Use the handset when issuing spoken commands. Your endpoint’s speaker can pick up background noise and other sounds, which may cause the system to misinterpret a command.

• Voice mail command words are shown on display endpoints. If your endpoint has a display and you don’t hear the command word when the prompt is announced, look at the display for the appropriate voice command.

• When you use the dialpad digits to complete a task, you are sometimes prompted to press to indicate to the system that you have finished entering digits. It is not necessary to say “Pound” or “Hash” when using ASR. The silence that follows your voice command replaces the digit.

• While you are recording a message, ASR is temporarily disabled, therefore you cannot issue spoken commands to access options like pause and erase. If you attempt to issue a spoken command while you are recording, your recording will include the command you issued. To access the pause and erase options, you must press the appropriate dialpad digits.

• You cannot use ASR to set up your e-mail password (see page 75). For security reasons, you must enter your e-mail password characters by pressing the appropriate dialpad digits. Entering passwords this way prevents others from overhearing your password.

• If the system cannot interpret your voice commands for three consecutive attempts, ASR is temporarily disabled by the system for the current call. You can still complete tasks using the dialpad digits; however, you will no longer be prompted to say a command.

• You can temporarily disable ASR for the current call by selecting option eight from the main menu.

FINDING YOUR WAY

Inter-Tel® Model 8524/8525 User Guide

MODEL 8524/8525 ENDPOINTS VS. T

RADITIONAL TWO-LINE DISPLAY ENDPOINTS

The Model 8524 and 8525 is designed to emulate an Inter-Tel two-line display end-

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point. Some users may want to use both the Model 8524/8525 endpoint and a two-line display endpoint. The following are the differences between the Model 8524/8525 and two-line display endpoints:

• The extension name and the time and date that normally appear on the display endpoint when it is in idle mode will not appear on the display of the Model 8524/8525. When the Model 8524/8525 is idle, it is actually in standby mode. In other words, the endpoint is not receiving a signal from the system. The extension that shows on the display is programmed directly into the endpoint. This conserves battery power on the endpoint.

• The dash (-) that shows in the extension is there because of the way the endpoint is programmed to deal with 7- and 10-digit numbers. As soon as 5 digits are entered it puts in one dash. Once 8 digits are entered, it puts in a second dash.

• The Model 8524/8525 endpoint does not support the Japanese language feature.

The following table lists the button assignments for the two-line display endpoints, and the corresponding button assignments for the Model 8524/8525. Note that

LINE 1 FNC 1

L1 =

, and F1 = .

BUTTON DISPLAY ENDPOINT 8524/8525 BUTTON DISPLAY ENDPOINT

1Call 1 L1 11 Programmable Button 6:

2Call 2 L2 12 Programmable Button 7:

3Call 3 L3 13 Programmable Button 8:

4Call 4 L4 14 Programmable Button 9:

5 IC (Intercom) L5 15 Programmable Button 10:

6 Programmable Button 1:

Do-Not-Disturb

7 Programmable Button 2:

Undefined

8 Programmable Button 3:

Undefined

9 Programmable Button 4:

Undefined

10 Programmable Button 5:

Undefined

L6 16 Programmable Button 11:

L7 26 FWD F2

L8 30 SPKR*

L9 31 MSG F6

F3 32 MUTE F1

Undefined

CNF

HOLD

TRANSFER

SYS SPD

REDIAL

*This applies to two-line display endpoints only.

Inter-Tel® Model 8524/8525 User Guide

8524/8525

HOLD

START

TIPS FOR USE

As you can see, your Model 8524/8525 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint:

Endpoint Guidelines

• Before you use your endpoint, the battery must be charged. See Battery Packs on

page 7.

• You can only use your endpoint with your facility’s telephone system. It is not a public cellular phone.

• The button turns the endpoint on and off. The and buttons

• Keep the endpoint away from your ear when it is ringing.

• The microphone is in the telephone’s lower right corner. This is a sensitive micro-

• The endpoint’s LCD panel displays information about the status of your endpoint

• If the endpoints battery is low, you will hear a soft beep and see the BATT mes-

• Improper disposal of battery packs can damage the environment. Dispose of bat-

• You can control the endpoint’s volume level and the type of ring. See Setting

• To protect the endpoint, use a carrying case.

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begin and end calls. When you finish a call, press the button, not the

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button.

phone that works well when the telephone is correctly positioned on your ear. There is no need to speak directly into the microphone, but do not cover it with your hand or cheek when talking on the endpoint.

and prompts you about features.

sage in the display.

teries properly.

Endpoint Preferences on page 46.

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END

NOTE: It is recommended that standard acceptance procedures be followed

prior to operating this equipment in proximity of life-support systems. To minimize risk of interference, pacemaker users SHOULD NOT carry the endpoint next to the pacemaker. Operation of the endpoint may produce an audible noise noticeable to hearing aid users. It is recommended that an Inter-Tel headset be used by a hearing aid user.

Inter-Tel® Model 8524/8525 User Guide

Telephone System Guidelines

• Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls.

• Many features “time out” if you wait too long before performing the next step. If

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this happens, you must hang up and start again.

• If you hear four fast tones or repeating fast tones, you have pressed an invalid button combination, tried to select a restricted line, dialed a restricted or invalid number, dialed too slowly between digits, or waited too long before performing the next step. Hang up and try again.

• If your endpoint has been reprogrammed by the installer so that its feature buttons do not match the feature buttons described in this user guide, refer to the Administrator’s Guide for procedures on using feature codes. Default feature codes are listed on the back of this user guide.

• The Handsfree Mode feature code (319) must be turned off. Otherwise, when a user receives an incoming call, the endpoint will ring only once and the display will show the party’s extension number once and goes back to the idle mode. To turn the feature off, press and dial .

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Inter-Tel® Model 8524/8525 User Guide

Getting Started

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . 18

Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . 20

Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . 21

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting The Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

.Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 30

Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . 31

Date, Time, Name, and Extension Number Display. . . . . . . . 31

Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Message Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Disabling and Enabling ASR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 35

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . 37

Recording and Sending Voice Mail Messages. . . . . . . . . . . . 38

Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . 40

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

GETTING STARTED

Inter-Tel® Model 8524/8525 User Guide

INTRODUCTION

Now that you know what your Model 8524/8525 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.

TURNING YOUR ENDPOINT ON AND OFF

Power must be on to make or receive calls. If there is no display, power is off.

To turn the power on:

Push and hold until you hear double chirp. Your extension number will dis-

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play. The NOSVC message will display briefly. When it goes out, you are ready to make and receive calls.

To turn the power off:

GETTING STARTED

Push and hold until you hear a single chirp. If you accidentally turn your endpoint off during a conversation, you can restore your conversation by pressing and then , provided the person you are talking to has not hung up.

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START

SETTING UP VOICE MAIL

To begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. See page 13 for ASR guidelines.

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ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 71 for information and instructions about using E-Mail Reader features.

Inter-Tel® Model 8524/8525 User Guide

Initializing Your Mailbox

To access voice mail, the first thing you need to do is initialize your mailbox. This allows you to change the default password for your mailbox, record your name for the company directories, and listen to the voice mail introduction.

To initialize your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. Say “Login” or press to identify yourself as a subscriber.

3. Say “Login” or press to identify yourself as a subscriber.

4. Enter your mailbox number using the dialpad digits.

5. Enter your default password using the dialpad digits.

NOTE: Your mailbox number is your default password.

If you want a password, enter a new password using digits 0-9 (up to 12 digits), and then press when you are done. The messaging system plays back your password.

If you do not want to use a password, just press .

6. Say “Accept” or press to accept the entry or say “Erase” or press to

erase and re-enter your password. The system prompts you to record your directory name.

7. After the tone, record your first and last name.

8. When prompted, do one of the following:

• Say “Accept” or press

• Say “Replay” or press

• Say “Append” or press

• Say “Re-record” or press

again to accept the name.

to replay the name you just recorded.

to add to your name.

to erase and re-record your name.

GETTING STARTED

NOTE: The system then plays a prompt that introduces you to the basic voice mail

system features. You can skip this introduction by saying “Skip” or by pressing

, if desired.

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

Recording Your Personal Greetings

You can store two different personal greetings in your voice mailbox: a primary and an alternate. You may change or choose to use either greeting at any time. You can then select which greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why they have reached your voice mailbox, you should include the following information:

• Whether or not you are in the office and where you can be reached

• When you will be returning calls

• For callers who do not wish to leave a message, how to exit voice mail (say

“Operator” or press to return to the operator)

The following are some sample greetings to help you plan your message:

• Primary Greeting: Hello, this is __________. I am either on another line or away from my desk and cannot take your call at this time. If you need to speak to someone immediately, please dial zero now. Otherwise, leave a detailed message, and I will return your call as soon as possible. Thank you.

• Alternate Greeting: Hello, this is __________. I will be away from the office from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, leave a detailed message, and I will return your call when I return. Thank you.

You can also select the System Greeting if you do not want to record a primary or alternate greeting. The system greeting states, “Mailbox number (xxxxx) is not available.” Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.”

Inter-Tel® Model 8524/8525 User Guide

To record/change your personal greeting:

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Greeting” or press to record or change your personal greeting.

4. Do one of the following:

• Say “Primary” or press to record and/or enable your primary greeting.

• Say “Alternate” or press to record and/or enable your alternate greeting.

• Say “System” or press to enable the system default mailbox greeting.

5. If you selected the system greeting option, hang up.

If you selected the primary or alternate greeting option, record your greeting when prompted, then press .

If you already have a primary or alternate greeting, it is played when you select primary or alternate.

You can then do one of the following:

• Say “Accept” or press to accept the greeting.

• Say “Replay” or press to replay the greeting.

• Say “Append” or press , add to the greeting, and then press .

• Say “Erase” or press to erase and re-record the greeting.

• Say “Cancel” or press to exit without changing your greeting.

6. Press to hang up.

END

Recording Your Voice Mail Directory Name

Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. Although you record your name when you first initialize your mailbox, you can change it at any time.

To record your directory name:

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Name” or press . Your recorded name is played.

4. Do one of the following:

• Say “Accept” or press to accept your recorded name.

• Say “Replay” or press to replay your recorded name.

• Say “Append” or press to add to your name.

• Say “Erase” or press to erase and re-record your name. When you hear

a tone, record your first and last name. Then say “Accept” or press accept your recorded name.

5. Press to hang up.

END

GETTING STARTED

Inter-Tel® Model 8524/8525 User Guide

MAKING AND RECEIVING CALLS

Making and receiving calls is the basic purpose of any endpoint. With your endpoint, you can make/receive intercom and outside calls as well as make emergency calls.

Intercom Calls

Your extension number allows other people to place intercom calls to you, without dialing any extra codes. And, because every endpoint in your telephone system is assigned an extension number, you can call other people in your system quickly and easily.

NOTE: Ask your system administrator for a list of extensions.

Placing Intercom Calls

To place an intercom call:

GETTING STARTED

1. Press .

2. Dial an extension number.

3. Wait for the call to be answered.

4. When finished, press to end the call.

START

END

NOTE: Do not use the button to end a call, because that will turn

your endpoint off and you will not receive calls until you turn the endpoint back on.

PWR

To place a non-handsfree call that will ring at the other endpoint until answered:

Press before dialing the extension number. (This step is not necessary if you

# >

programmed your endpoint for the Ring Intercom Always feature described below.)

To program your endpoint to always send non-handsfree calls using the Ring Intercom Always feature:

START 3 7 7

Press and dial . The current status is shown.

To leave a message if there is no answer or the endpoint is busy:

Press and dial

FNC 6 END

. Then press to hang up or wait for their message

center to answer. (See page 32 for more Message options.)

NOTE: This option appears only if the called endpoint has a voice mailbox.

Receiving Intercom Calls

The endpoint will ring or vibrate (Model 8525 only) to alert you. Additionally, a Line Indicator on the display may flash, and the display may show information about the call, such as caller’s name and extension.

To receive an intercom call:

START

Press

to answer the call.

Inter-Tel® Model 8524/8525 User Guide

To redirect a ringing call to another extension or to an outside number:

1. Press and dial .

2. Enter the extension or outside number to which you want to redirect the call. See

START 3 3 1

page 30 for more information.

Outside Calls

With outside calls, you can talk to people who aren’t members of your telephone system. When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires.

Placing Outside Calls

To place an outside call:

1. Press and dial (default Outgoing Call feature code), or press

LINE 1 2 3 4

and + , , , or .

2. Dial the desired number.

NOTE: If you see a request for an account code and hear a single beep, you must

dial an account code before you can place your call (see page 60).

GETTING STARTED

START 8 START

When finished with the call, press .

END

To camp on to a busy endpoint or line:

When you hear busy signals, do not hang up. You hear music, if available, until the line or endpoint is available.

To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out:

1. When you hear busy signals, dial , , and press to hang

FNC # > 6 END

up. (You can do this even if your call has “camped on” and you hear music.)

2. When your endpoint rings, press and wait for the other party to answer.

START

To cancel a queue before the callback:

START 6

Press and dial .

When dialing the number, you can do one of the following:

• Use the speed-dial directory, see page 61.

• Use the station speed-dial feature, see page 54.

• Use the system speed-dial feature, see page 57.

• Redial the last outside number you dialed, see page 31.

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

Receiving Outside Calls

To receive an outside call:

START

Press

to answer the call.

To reverse transfer (pick up) a call that is ringing or holding at another endpoint:

1. Press and dial .

2. Dial the extension number where the call is ringing or holding.

START 4

To redirect a ringing call to another extension or to an outside number:

1. Press and dial .

2. Enter the extension or outside number to which you want to redirect the call. See

START 3 3 1

page 30 for more information.

Emergency Calls

To make an emergency call:

Simply press and dial to automatically place a call to the preset emergency number. (You do not have to press side access.)

START 9 1 1

8 LINE

or plus a number for out-

NOTE: Dial in Europe for emergency services.

Call Waiting

If you receive a call while you are already on another call, you will hear a “call waiting” tone through your handset and/or you see a display.

To respond to a waiting call (you hear a single tone):

• To end the current call: press . The waiting call rings in. Answer as usual.

• To place the current call on hold: press . Then answer the waiting call by pressing and the flashing line number.

• To have the caller hear Do-Not-Disturb signals: press (See page 41 for more information about Do-Not-Disturb mode.)

9 9 9

LINE

END

HOLD

LINE 6

and dial .

Inter-Tel® Model 8524/8525 User Guide

PLACING CALLS ON HOLD

You can place calls on hold in one of two ways: individual or system.

• Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse Transfer) feature (see page 28).

• System Hold places the call on hold in the system. You can then pick up the call at any endpoint that has a flashing button for the call, including the endpoint that placed it on hold.

NOTE: You cannot place intercom calls on system hold.

To place a call on Individual Hold:

1. Press . The line number will flash.

2. Press OR place another call.

HOLD

END

To place an outside call on System Hold:

1. Press and dial .

2. Press OR place another call.

START 3 3 5

END

To return to a call that is on hold:

START LINE

Press , , and the flashing line number.

MUTING THE MICROPHONE

To mute the microphone so that you can hear the other party but they cannot hear you (this does not put them on hold):

1. Press and then .

2. To return to the call, press and then .

FNC 1

GETTING STARTED

FNC 1

Inter-Tel® Model 8524/8525 User Guide

PLACING CONFERENCE CALLS

With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you).

To place a conference call:

1. While on the first call, press and dial to put the call on hold.

2. Place an intercom or outside call.

LINE

sary, repeat this step to place up to two more calls on conference wait hold.)

FNC 5

a. Press and dial . This leaves the conference parties connected.

FNC 5

b. Place a call to the party to be added to the conference.

c. Press twice to put yourself and the new party into the

FNC 5

conference.

FNC 8 END

, , and dial the desired extension number. Then press

GETTING STARTED

3. Press and the fluttering line number to place the call on hold. (If neces-

4. Press and dial to join all of the calls together in the conference.

During the conference call you can do the following:

• To place the conference on hold: Press . This places the conference on hold (the parties are still connected). To return to the conference, press and dial .

• To drop out of the conference: Press and dial , then press . This removes you from the conference, but leaves the other parties connected.

• To add parties to the conference: Do the following:

• To end the conference and place all parties on individual hold: Press

and dial and then press to place all of the parties on individual hold. You can then speak to one party at a time by pressing or a flashing line number.

• To mute your endpoint microphone: Press and dial . This turns your endpoint microphone on or off during the conference. You can hear the conference parties, but they cannot hear you.

• To transfer the conference to another extension or to voice mail: Press

are ready to complete the transfer.

FNC 5

HOLD

FNC

FNC 5 END

FNC

HOLD

FNC 1

when you

Inter-Tel® Model 8524/8525 User Guide

TRANSFERRING CALLS

Although transferring calls is considered a basic function of an endpoint, your Model 8524/8525 endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voice mail, or even an outside line.

To Another Extension

1. EITHER, Press and dial .

OR, Press , , and dial to place the call on hold at the other endpoint.

2. Dial the desired extension number.

3. Wait for an answer, announce the call, and then press to complete the

transfer. If the number is busy, there is no answer, or the transfer is refused, return to the

caller being transferred by pressing and the fluttering line number.

NOTE: If you are receiving a transferred call and the Transfer-To-Connect option is

enabled for your endpoint, you are automatically connected to the transferred caller once the transferring party hangs up. If this option is disabled, you must press a LINE button to answer the transferred call.

To Voice Mail

1. Press and .

2. Dial the voice mail extension number.

3. EITHER, Dial the desired mailbox number and press .

OR, Press to send the call to the voice mail menu (so that the caller can select the mailbox number).

FNC 8

FNC # > 3 4 6

END

GETTING STARTED

END

LINE

END

To an Outside Number

1. Press and .

2. Press and select an outgoing line.

3. Dial the desired telephone number.

4. Wait for an answer, announce the call, and then press .

If the number is busy, there is no answer, or the transfer is refused, return to the caller being transferred by pressing and the fluttering line number.

Inter-Tel® Model 8524/8525 User Guide

FNC 8

LINE

END

LINE

USING REVERSE TRANSFER

The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another endpoint. For example, if the attendant transfers a call to you but you have stepped away from your endpoint, you can pick up your call at another endpoint.

To answer a call ringing or holding at another endpoint:

1. Press and dial .

2. Dial the extension or hunt group number where the call is ringing. The call is

NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at

any station in a hunt group by dialing the hunt group’s extension number

GETTING STARTED

START 4

transferred to the endpoint you are using and you are connected to the caller. (See page 68 for more information about hunt groups.)

Inter-Tel® Model 8524/8525 User Guide

.FORWARDING CALLS

With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your endpoint is programmed to allow this.

To forward calls:

1. Press , and dial , or press and dial one of the following

2. Do one of the following:

To cancel any call forward request:

Press ,

START FNC 2 START

feature codes:

3 5 5

• (Call Forward All Calls): All incoming calls are forwarded without ringing at your endpoint.

3 5 6

•

(Call Forward If No Answer): All incoming calls are forwarded if

they are not answered before a timer expires.

NOTE: You cannot adjust this timer. Only the installer or System Administra-

tor can.

3 5 7

• (Call Forward If Busy): When your endpoint is busy, all incoming calls are forwarded without ringing at your endpoint.

3 5 8

•

(Call Forward If No Answer or Busy): All incoming calls are for-

warded if your endpoint is busy or if you do not answer, as described above.

• To forward to an outside telephone number: Press and select an outgoing line and dial a telephone number.

• To forward to an extension number: Dial the extension number.

• To forward to your message center: Press and dial . Then press

END

to hang up.

START FNC 2 # >

and dial , then .

GETTING STARTED

LINE

FNC 6

Inter-Tel® Model 8524/8525 User Guide

Automatic System Forwarding

Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint.

To enable or disable System Forwarding:

START 3 5 4

Press and dial .

Redirect Call

The Redirect Call feature allows you to forward any call that is ringing on your endpoint without having to answer the call.

NOTE: You cannot redirect calls to an extension that is in DND or to a restricted out-

side number.

GETTING STARTED

To redirect a call to an extension number:

1. Press and dial .

2. Dial the extension number.

START 3 3 1

To redirect a call to an outside telephone number:

1. Press and dial .

2. Enter the outside telephone number.

START 3 3 1

Inter-Tel® Model 8524/8525 User Guide

REDIALING A NUMBER

The Redial feature allows you to quickly redial the last outside number you dialed. Although most endpoints redial the last number dialed, your system administrator can program your endpoint to redial the last number saved.

To use the Last Number Dialed feature:

START FNC 7

Press , , and dial . A line is selected automatically and the number is dialed.

To redial a number if your system uses the Last Number Saved feature:

• To save a number: While the endpoint is idle or while listening to intercom dial tone, press and dial .

• To redial the saved number: While on a call or after selecting a line, press

FNC 7

and dial . A line is selected automatically and the number is dialed.

DISPLAYING INFORMATION ON YOUR ENDPOINT

In addition to the four lines on the display that are dedicated to the menu, your endpoint has two lines of display where you can view information, such as the date and time or the outside party’s name/number.

Date, Time, Name, and Extension Number Display

You can temporarily display the system date and time, your user name, and your extension number at any time.

To show the date and time display (while on a call, in do-not-disturb, etc.):

START 3 0 0

Press and dial .

GETTING STARTED

Outside Party’s Name/Number

If you are currently connected to an outside caller with Caller ID, you can toggle between displaying the caller’s name and number.

To show the outside party’s name:

START 3 7 9

Press and dial

NOTE: If there is no outside party name available, the display shows CANNOT

ACCESS FEATURE.

Inter-Tel® Model 8524/8525 User Guide

USING THE MESSAGE FEATURE

In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the Message feature, you can let the other person know you called.

When you leave a message, you can:

• Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your endpoint.

• Leave a message with the called party’s message center (which can be a person or voice mail). When the party you called responds to the message, a call is

automatically placed to his or her message center instead of your endpoint.

NOTE: To signal that a message is waiting, a called endpoint’s MSG button flashes

and the display shows the number of waiting messages.

GETTING STARTED

Leaving Messages

To leave a message while on an intercom call:

1. Press and dial .

2. Press to hang up or wait for the message center to answer.

To leave a message without placing an intercom call:

1. Press and dial .

2. Dial the desired extension number.

3. Press to hang up.

To cancel a message that you left at another endpoint:

1. Press and dial .

2. Dial the extension number of the endpoint where you left the message.

3. Press to hang up.

FNC 6

END

START 3 6 7

END

START 3 6 6

END

Receiving Messages

When you see a MSG message indicator:

START FNC 6

Press , message center that left the first waiting message.

and dial . A call is automatically placed to the endpoint or

Inter-Tel® Model 8524/8525 User Guide

ACCESSING YOUR MAILBOX

If you have a message waiting in your mailbox, you must access your mailbox to retrieve it.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 71 for information and instructions about using E-Mail Reader features.

When you access your mailbox, depending on the voice processing system, enabled features, and mailbox status, you may hear one of the following messages:

• Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

• Quota grace limit reached: The quota grace limit is an EM feature. If this fea- ture is enabled, it allows a mailbox to “overfill” beyond normal capacity. When the quota grace limit has been reached, this announcement is played.

• Message count and type: The system announces the number of new and/or saved messages that are in your mailbox. The system also informs you if the messages are priority messages. If E-Mail Reader is enabled for your mailbox, the media type is indicated.

• Remote Messaging: The system indicates if the Remote Messaging feature is enabled (see page 52). It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call.

To access your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, say “Login” or press to identify yourself as a

subscriber.

3. Say or enter your mailbox number.

4. Enter your mailbox password (if programmed), then press . If you do not

have a password, press to bypass the password prompt. See page 48 for information on programming passwords.

GETTING STARTED

NOTE: Generally, saying “Skip” or pressing during any voice mail operation will

advance you to the next step. For example, when leaving a voice mail message for another voice mail user, you can say “Skip” or press to skip the person’s introductory message and proceed directly to the recording phase. Similarly, while listening to messages, you can say “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Cancel” or press to cancel or return to the previous menu.

Inter-Tel® Model 8524/8525 User Guide

DISABLING AND ENABLING ASR

If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button.

If your environment prevents you from using ASR, you can temporarily disable it by accessing option number eight on the main subscriber menu. This option disables ASR for that particular call only.

Option number eight is used as a toggle, and you can re-enable ASR by pressing the number eight again on the main subscriber menu only. Also, if you press a dialpad digit at the main subscriber menu to access mailbox functions, ASR is automatically turned off and will remain off for the rest of the call.

For ASR guidelines, see page 13.

GETTING STARTED

NOTE: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 71 for information and instructions about using E-Mail Reader features.

To temporarily disable ASR:

1. Access your mailbox as described on page 33.

2. Say “Disable” or press to disable ASR for the call.

NOTE: To enable ASR after disabling it, press until you are back at the main

menu. Press to enable ASR.

Inter-Tel® Model 8524/8525 User Guide

ACCESSING VOICE MAIL MESSAGES

When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voice mail messages you can access the associated options.

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 71 for information and instructions about using E-Mail Reader features.

Listening to Messages

To listen to messages:

1. Access your mailbox as described on page 33.

2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press .

If E-Mail Reader is not enabled for your mailbox, skip this step.

3. Select one of the following:

• Say “New” or press to listen to new messages.

• Say “Saved” or press to listen to saved messages.

4. While you are listening to a voice mail message, you can use the following

options:

• Say “Skip” or press

• Say “Back up” or press to “rewind” a few seconds and replay the mes-

sage.

• Say “Pause” or press to pause. (Say “Continue” or press to con- tinue.)

• Say “Forward” or press to skip ahead.

• Say “Lower” or press to lower the volume.

• Say “Envelope” or press to play the message envelope.

• Say “Higher” or press to raise the volume.

• Say “Save” or press to save the new message in your mailbox.

• Say “Delete Message” or press to delete the message.

to skip to the end of the recording.

GETTING STARTED

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

5. When the message has finished playing, you have the following options:

• Say “Replay” or press to replay the message from the beginning.

• Say “Reply” or press to reply to the message. You have the following

options: – Say “Voice Mail” or press to leave a voice mail message for the

caller. If the caller has a mailbox number, you are prompted to verify the desti-

nation by saying “Yes” or by pressing .

If the number was not associated with a mailbox, the prompt requests a mailbox number.

If the message was from an outside caller, you cannot leave a voice mail message.

– Say “Call Back” or press to make a return call. Your call will be

transferred automatically to the caller’s extension or telephone number, if the number is available.

If the user is not available, you will have the option of leaving a voice mail message.

If the telephone number is not available, you cannot reply to the message.

• Say “Forward” or press to forward a copy of the message to another

subscriber. If you want to include an introduction, say “Record” or press

. Otherwise, say “Accept” or press to forward the message without

additional comments.

• Say “Previous” or press to listen to the previous message.

• Say “Envelope” or press to play the introductory message envelope (see

page 49 for information on envelope options).

• Say “Next” or press to listen to the next message.

• Say “Save” or press to save the new message in your mailbox.

• Say “Delete Message” or press to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

END

Press to hang up.

Inter-Tel® Model 8524/8525 User Guide

Recovering Deleted Voice Mail Messages

If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased.

NOTE: If E-Mail Reader is enabled for your mailbox, you can also recover deleted e-

mail and fax messages. See page 81 for instructions about how to recover deleted voice mail, e-mail, and fax messages.

To recover deleted voice mail messages:

1. Access your mailbox as described on page 33.

2. Say “Options” or press for Message Options.

3. Say “Recover” or press to access undelete options.

4. EITHER, Say “Listen” or press to listen to your deleted messages and

choose which ones to recover. After each message you can:

• Say “Replay” or press to replay the message.

• Say “Reply” or press to reply to the message.

• Say “Forward” or press to forward the message.

• Say “Previous’ or press to listen to the previous message.

• Say “Envelope” or press to play the message envelope.

• Say “Next” or press to listen to the next message.

• Say “Recover” or press to recover the message.

OR, say “Recover” or press OR, Say “Purge” or press to permanently delete all deleted messages.

5. Press to hang up.

END

to recover all deleted messages.

GETTING STARTED

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

Recording and Sending Voice Mail Messages

You can record and send voice mail messages by accessing the record option on the main menu.

NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see

page 77) is a recorded voice message that is attached to the e-mail as a .wav file.

To record and send voice mail messages:

1. Access your mailbox as described on page 33.

2. Say “Record” or press .

3. Say or enter the desired mailbox number or group list number. The system

announces the name assigned to the mailbox number or group list number. You have the following options:

• Say “Yes” or press to accept the subscriber’s name.

• Say “No” or press to start over.

4. Record your message after the tone. While recording, you have the following

options:

• Press to pause while recording. (Say “Continue” or press to con-

tinue.)

• Press to erase and re-record your message.

5. When finished recording, you can press to access the following options:

• Say “Send” or press to send the message and return to the voice mail options.

• Say “Cancel” or press to cancel the recording.

• Say “Replay” or press to replay your message.

• Say “Append” or press to add to your message.

• Say “Erase” or press

to erase and re-record your message.

Inter-Tel® Model 8524/8525 User Guide

• Say “Copy” or press to copy your message to other mailboxes. Say or

enter the desired mailbox number or group list number. The system announces the name assigned to the mailbox number or group list number. You have the following options:

– Say “Yes” or press to accept the subscriber’s name. – Say “No” or press to start over.

Press

when you are done adding mailboxes.

• Say “Options” or press to use the special delivery options. You can then

use one or more of the following options: – Say “Private” or press to mark the message “private.” (This pre-

vents the recipient from forwarding it to other subscribers.)

– Say “Certified” or press to mark the message “certified.” (When

the recipient listens to the message, you will receive a receipt notice.)

– Say “Priority” or press to mark the message “priority.” (This will

place your message ahead of all other waiting messages in the receiving mailbox.)

– Say “Send” or press to send the message and return to the voice

mail options.

– Say “Cancel” or press to cancel delivery options.

NOTE: If you select the copy or special delivery options and then do not respond

to the prompts, the system will time out and deliver your message to the original recipient.

GETTING STARTED

END

Press to hang up.

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

Canceling Unheard Voice Mail Messages

You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists.

To cancel unheard voice mail messages:

1. Access your mailbox as described on page 33.

2. While listening to the voice mail main menu, say “Options” or press for

Message Options.

3. Say “Unheard” or press .

4. When prompted, say or enter the number of the mailbox containing the unheard

message.

5. Say “Yes” or press to confirm the mailbox you are selecting. Voice mail will

tell you how many messages you have waiting at the mailbox and play them for you. After each message, you can:

• Say “Replay” or press to replay the message.

• Say “Append” or press to add to the message.

• Say “Forward” or press to forward the message to another mailbox.

• Say “Previous” or press to listen to the previous message.

• Say “Envelope” or press to play the message envelope.

• Say “Next” or press to listen to the next message.

• Say “Save” or press to save the message in your mailbox.

• Say “Delete Message” or press to delete the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

END

Press to hang up.

Inter-Tel® Model 8524/8525 User Guide

USING DO-NOT-DISTURB MODE

If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear a repeating signal of four fast tones and, if they have a display endpoint, see the DND message you have selected.

Your telephone system can have up to 20 different DND messages, each of which can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of the programmed DND messages. For convenience, you should update the following default list.

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

02 LEAVE A MESSAGE 12 OUT OF OFFICE

03 IN MEETING UNTIL 13 OUT UNTIL

04 IN MEETING 14 WITH A CLIENT

05 ON VACATION/

HOLIDAY ’TIL

06 ON VACATION/

HOLIDAY

07 CALL ME AT 17 IN CONFERENCE

08 AT THE DOCTOR 18 AWAY FROM DESK

09 ON A TRIP 19 GONE HOME

10 ON BREAK 20 OUT TO LUNCH

GETTING STARTED

15 WITH A GUEST

16 UN AVAILAB LE

Because the system DND message only uses one line of your display, you can enter a second line of text, up to 16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.”

To enable DND:

1. Press , , and dial .

2. Dial the desired two-digit number for the message you wish to use.

Inter-Tel® Model 8524/8525 User Guide

START LINE 6

GETTING STARTED

BUTTON

3. If desired, customize the second display line by entering the desired numbers or

letters as described below:

• Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers. If you make a mistake, you must press

• Change to alphanumeric mode: Press and then press the dialpad

END

FNC 6

and start over.

buttons to enter the desired characters. (See the chart on the right.) The number of times a button is pressed determines which character is entered. For example, 33377744432999 would enter “FRIDAY.” When adjoining characters are located under the same button, press once to advance to the next character. For example, 6 666 6632999 would

FNC 2 FNC 2

FNC 2

enter “MONDAY.” (Note that letters correspond to the letters printed on dialpad buttons 1-9.) Press twice to leave a space, or press Backspace button (e.g., ) to back space.

FNC 2

NOTE: To use the Backspace button, you must pre-program one of the fea-

ture buttons on your endpoint to use the Backspace button (feature code 314). Refer to page 59, Programming You Feature Buttons section for details on how to program the backspace button.

END

Press to hang up.

NUMBER OF TIMES BUTTON IS PRESSED

123 4 567891011

ENGLISH CHARACTERS JAPANESE CHARACTERS*

-&( ) 1A I U E O a

ABC ' 2KA KI KU KE KO i

DEF ! 3SA SHI SU SE SO u

GH I * 4TA CHI TSU TE TO e

JKL#or /**5 NA NI NU NE NO o

MNON or #

PQR S 7MA MI MU ME MO ya

TUV ? 8YA YU YO . , yu

WX Y Z 9RA RI RU RE RO yo

@: . , 0WA WO N pa ba long

6 HA HI FU HE HO tsu

*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is

installed as the secondary language.

**The character available depends on the software version.

To cancel Do-Not-Disturb:

START LINE 6

Press , , and dial .

Inter-Tel® Model 8524/8525 User Guide

USING REMINDER MESSAGES

Never be late for a meeting again! With Reminder Messages, you can program your endpoint, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones, and your display shows the message. If you are on a call, you still hear the tones, and the message displays for ten seconds. Then the display returns after you hang up. (Reminder displays interrupt, but do not affect programming.)

Your telephone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of reminder messages for your system. For convenience, you should update the following default list.

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 MEETING 11 CALL ENGINEERING

02 STAFF MEETING 12 CALL MARKETING

03 SALES MEETING 13 CALL ACCOUNTING

04 CANCEL MEETING 14 CANCEL DND

05 APPOINTMENT 15 CANCEL CALL FWD

06 PLACE CALL 16 TAKE MEDICATION

07 CALL CLIENT 17 MAKE RESERVATION

08 CALL CUSTOMER 18 REVIEW SCHEDULE

09 CALL HOME 19 LUNCH

10 CALL CORPORATE 20 REMINDER

To request a reminder message:

1. Press and dial .

2. Dial the desired two-digit number for the message that you want.

3. While the desired message is displayed, press .

4. Enter the time you wish to receive the message in hours and minutes. For exam-

START 3 0 5

ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press .)

GETTING STARTED

# >

NOTE: If your system is set for 12-hour display format, press for AM OR

press for PM. (If it is set for 24-hour format, you do not need this step.)

To cancel all reminder message requests before they signal you:

START 3 0 6

Press and dial .

To clear a received reminder message:

START

Press .

Inter-Tel® Model 8524/8525 User Guide

GETTING STARTED

Inter-Tel® Model 8524/8525 User Guide

Moving On

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Mailbox Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . 59

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . 59

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . 65

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Changing the Ring Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling Automatic Call Answer . . . . . . . . . . . . . . . . . . . . . . 47

Returning to Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing Your Mailbox Password . . . . . . . . . . . . . . . . . . . . . 48

Changing the Voice Mail Message Envelope. . . . . . . . . . . . . 49

Changing the Call Screening Transfer Method . . . . . . . . . . . 50

Programming a Fax Destination. . . . . . . . . . . . . . . . . . . . . . . 51

Changing the Message Search Order . . . . . . . . . . . . . . . . . . 51

Programming Remote Messaging . . . . . . . . . . . . . . . . . . . . . 52

Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Telephone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . 68

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

MOVING ON

Inter-Tel® Model 8524/8525 User Guide

INTRODUCTION

Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to set preferences for your endpoint, program buttons, use directories, access your voice mailbox remotely, and perform various other functions.

SETTING ENDPOINT PREFERENCES

Your endpoint and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.

Changing Volume Levels

The endpoint has two volume levels; low and high.

To switch from low to high or vice versa (while you are talking on the endpoint):

VOL

FNC 0

Normal Ring, Vibrator Ring, Vib/Norm Ring.

1. Press .

2. Press until Ring Type displays and press .

3. Press to select Telephone Ring. The ring type currently set on your endpoint

FNC

# > 0

displays with an asterisk (*).

4. Press until you see the ring type you want. Then press . “Normal” is

# > 0

the factory set default. “Vibrator” ring type works only if your endpoint has the optional vibrating ringer.

Changing the Ring Type

MOVING ON

Press once.

To set the low volume level:

Press until Volume Level displays and press . The Current Volume Level appears. Use the dialpad to enter a volume level from 1 (softest) to 8 (highest). High volume is automatically set two levels higher than low volume. If you have a headset the headset’s low volume must be adjusted separately.

The ability to change your endpoint’s ring type is helpful in close-quartered environments. Ring types include

To select the ring type for your endpoint:

Inter-Tel® Model 8524/8525 User Guide

Enabling Automatic Call Answer

The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you press . If this feature is enabled, you are automatically connected when you press . If it is disabled, you must first pressing

START LINE

, ,and then pressing the flashing button.

START

To enable/disable this feature for ringing outside calls:

START 3 6 0

Press and dial .

To enable/disable this feature for ringing (non-handsfree) intercom calls:

START 3 6 1

Press and dial .

Returning to Default Station

You can return your endpoint to default settings at any time. This feature returns volumes to default levels; cancels Do-Not-Disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once.

To return your endpoint to default:

START 3 9 4

Press and dial .

MOVING ON

Inter-Tel® Model 8524/8525 User Guide

SETTING MAILBOX PREFERENCES

Your mailbox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first initialize your mailbox (see page 19).

NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may

ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.

See page 71 for information and instructions about using E-Mail Reader features.

Changing Your Mailbox Password

Your password prevents unauthorized access to your mailbox. When you first initialize your mailbox, you are prompted to change your password from the default (your mailbox number).

You can change your mailbox password at any time. The new password can be up to 12 digits long and must be numeric.

To change your mailbox password:

1. Access your mailbox as described on page 33.

MOVING ON

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Password” or press .

If you want a password, enter a new password using digits 0-9 (up to 12 digits), and then press when you are done. The messaging system plays back your

password. If you do not want to use a password, just say “Skip” or press .

4. Say “Accept” or press to accept the password as entered or say “Re-enter”

or press to erase and re-enter your password.

5. Press to hang up.

END

Inter-Tel® Model 8524/8525 User Guide

Changing the Voice Mail Message Envelope

When you receive a voice mail message, the voice mail system plays an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By default, the envelope contains all of this information, but you can change your envelope, as described below.

NOTE: If E-Mail Reader is enabled for your mailbox, you can also change your e-mail

and fax message envelopes. See page 82 for instructions about how to change your voice mail, e-mail, and fax message envelopes.

To change your voice mail message envelope:

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Envelope” or press to select the Message Envelope Options Menu.

You can then do any of the following:

• Say “Time, Date” or press to enable or disable the time and date options.

• Say “Source” or press to enable or disable the message source option.

• Say “Length” or press to enable or disable the message length option.

• Say “All Options” or press to enable all options and return to the Per-

sonal Options Menu.

• Say “None” or press to disable the entire envelope and return to the Personal Options Menu.

• Say “Accept” or press

• Say “Cancel” or press

4. Press to hang up.

END

to accept the changes. to return to the Personal Options Menu.

MOVING ON

Inter-Tel® Model 8524/8525 User Guide

Changing the Call Screening Transfer Method

MOVING ON

NOTE: The Call Screening feature is available only if it is enabled for your mailbox.

Contact your voice mail administrator to see if this feature is enabled for your mailbox.

Depending on the transfer method you select, calls that are transferred from your mailbox may be one of the following:

• Unannounced Calls: Calls are sent directly to your extension.

• Announce-Only Calls: Before voice mail transfers a call to you, a prompt asks

the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” Then the call is sent to your extension.

• Screened Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” You can choose whether or not to accept the call.

See page 60 for instructions about using the call screening feature.

To change your transfer method (if enabled):

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “More” or press for More Options.

4. Say “Transfer” or press . The system tells you what your current transfer

method is. You can then select the desired transfer method, as follows:

• Say “Unannounced” or press to select unannounced transfers.

• Say “Screened” or press to select screened transfers.

• Say “Announce” or press to select announce-only transfers.

• Say “Cancel” or press to return to the Personal Options Menu without

making changes.

5. Press to hang up.

END

Inter-Tel® Model 8524/8525 User Guide

Programming a Fax Destination

With the Inter-Tel voice processing system, when you specify a fax destination number for your mailbox, callers can access your mailbox to send a fax to your fax machine.

To change your fax destination number:

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “More” or press for More Options.

4. Say “Number” or press .

5. Say or enter the number of your fax destination. (If you entered the letters using

the dialpad, press when you are done.)

6. EITHER, say “Accept” or press to accept the number.

OR, say “Re-enter” and press to erase and re-enter the number.

7. Press to hang up.

END

Changing the Message Search Order

You can change the order in which you retrieve your messages based on the date and time you receive them. When more than one message is left in your mailbox, they are available for you to access in the order you specify. The search order, can be configured as first in/first out, or last in/first out.

NOTE: If E-Mail Reader is enabled for your mailbox, when you change the message

search order, your changes apply to your voice mail, e-mail, and fax messages.

MOVING ON

To change the message search order:

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “More” or press for More Options.

4. Say “Order” or press for the Message Search Order.

5. Select one of the following options:

• Say “New” or press to change the search order for new messages.

• Say “Saved” or press to change the search order for saved messages.

6. Your current message search order is played. Select one of the following

options:

• Say “First” or press to retrieve the earliest-received messages first (First In/First Out).

• Say “Last” or press to retrieve the latest-received messages first (Last In/First Out).

• Say “Cancel” or press to return to the Personal Options Menu without making changes.

7. Press to hang up.

Inter-Tel® Model 8524/8525 User Guide

END

Programming Remote Messaging

MOVING ON

NOTE: The Remote Messaging feature is available only if it is enabled for your mail-

box. Contact your voice mail administrator to see if this feature is enabled for your mailbox.

ALSO: The remote messaging feature is supported for voice mail messages only. If E-

Mail Reader is enabled for your mailbox, you cannot use remote messaging for e-mail and fax messages.

With Remote Messaging, you can program voice mail to call you when your mailbox receives new voice mail messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).

Because your mailbox can have a primary and an alternate cascade of numbers, you can program a cascade to be used during specific days and times. For example, if you want to be paged when you receive a voice mail message from 5-10 PM on weekdays, you can set up a primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays.

Inter-Tel® Model 8524/8525 User Guide

To set up remote messaging for voice mail messages (if enabled):

1. Access your mailbox as described on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Remote” or press . You have the following options:

• Say “Primary” or press to set up a primary cascade.

• Say “Alternate” or press to set up an alternate cascade.

4. Say “Level” or press and then say or enter the number (1-9) of the level

you wish to program. You then have the following options:

• To set up or change an extension or outside number:

– Say “Number” or press . – EITHER, say “Internal” or press for an extension number.

OR, say “Outside” or press for an outside number.

– Say or enter the number.

• To set up or change pager notification:

– Say “Pager” or press . – Say “Personal” or press .

Say “Change” or press to enable or disable the number.

5. Say “Days” or press . Then select one of the following:

• Say “Weekdays” or press for Monday-Friday.

• Say “Days” or press for all days.

• Say “Day” or press to select individual days. You are prompted to say

or press numbers 1-7 which correspond to the days Sunday through Saturday.

6. Say “Time” or press . Then say or enter the times you want the message

notification to start and stop. Enter or say the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format:

• Say “AM” or press for AM.

• Say “PM” or press for PM.

MOVING ON

NOTE: For 24-hour notification, program the starting and ending times to be

the same.

7. Say “Category” or press . You have the following options:

• Say “All Messages” or press for all messages.

• Say “Priority” or press for priority messages only.

8. Hang up or press to save the settings and exit.

NOTE: If for some reason voice mail is not able to use your remote notification, your

mailbox will receive a message stating that notification could not be completed.

Inter-Tel® Model 8524/8525 User Guide

# >

SPEED DIALING

Station Speed Dial

MOVING ON

Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both station and System Speed-Dial numbers, you can have access to over 5000 stored numbers.

You can program and use up to ten personal speed-dial numbers on your endpoint. In addition, if you have programmable buttons, you can program them as speed-dial buttons for one-touch dialing.

NOTE: You can use the Speed-Dial feature even if your endpoint does not have pro-

grammable buttons.

Programming Station Speed-Dial Numbers

To store a speed-dial number, use the Station Speed-Dial Programming feature code to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0-9.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

Inter-Tel® Model 8524/8525 User Guide

To store a number in a Speed-Dial location:

1. Press and dial .

2. Dial the location code 0-9 to be programmed.

3. Enter the desired name for the speed-dial number to be programmed, as

START 3 8 3

described below:

• Alphanumeric mode: Press the dialpad buttons to enter the desired charac- ters. (Refer to the chart on page 62.) The number of times a button is pressed determines which character is entered. For example, 533266 would enter “JEAN.” When adjoining characters are located under the same button, press

FNC 2

66 6667776 would enter “NORM.” (Note that letters correspond to the letters printed on dialpad buttons 1-9.) Press twice to leave a space. Press the Backspace button (e.g., ) if you need to back-

once to advance to the next character. For example,

FNC 2

FNC 3

space.

NOTE: To use the Backspace button, you must pre-program one of the fea-

ture buttons on your endpoint to use the Backspace button (feature code 314). Refer to page 59, Programming You Feature Buttons section for details on how to program the backspace button.

• Press to save the name.

# >

4. Dial the extension number or telephone number to be stored.

• Numeric mode: Press and then press the dialpad buttons to dial

FNC 6

the desired numbers.

MOVING ON

NOTE: If your number includes an asterisk, pound, hookflash, or pause,

change the mode to the alphanumeric mode by pressing and then enter the special character. Press to move to the next space. If necessary, press the Backspace button (e.g., ) to backspace and

make corrections.

• Press to save the number.

NOTE: To dial outside telephone numbers without first selecting an outgoing line, enter

a line access code (such as the Outgoing Call code “8”) at the beginning of the outside telephone number.

Inter-Tel® Model 8524/8525 User Guide

FNC 6

FNC 2

FNC 3

# >

Creating Station Speed-Dial Buttons

If your telephone system supports it, you can program the programmable buttons as speed-dial buttons by selecting a speed-dial number to associate with the button.

NOTE: Before you program a speed-dial button, you need to store a number in a

speed-dial location (see the previous instructions).

To program a user-programmable function button as a Station Speed-Dial button:

1. Press and dial .

2. Press the feature button you want to change into a Station Speed-Dial button.

3. Dial (default Station Speed Dial feature code).

4. When the display asks for a number, dial a digit 0-9. This is the station speed-

You can now use the procedure outlined on page 54 to program and use the Station Speed-Dial button.

To view the current programming of Station Speed-Dial buttons:

1. Press and dial .

2. Press the Station Speed-Dial button (e.g., ) to be viewed.

3. Press to exit.

To erase a station speed-dial name and/or number:

START 3 9 7

3 8 2

dial number “location.”

START 3 9 6

LINE 9

# >

MOVING ON

NOTE: To erase a station-dial name and/or number, you must pre-program the Back-

space button (feature code 314) on your endpoint. Refer to page 59, Programming You Feature Buttons section for details on how to program the backspace button.

START 3 8 3

Press and dial .

2. Dial the location code (0-9) to be erased.

3. To remove the name: Press the Backspace button (e.g., ) repeatedly

FNC 3

until the name is erased.

4. Press to continue.

5. To remove the number: Press the Backspace button (e.g., ) repeatedly

# >

FNC 3

until the number is erased.

6. Press to exit.

# >

Inter-Tel® Model 8524/8525 User Guide

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

If necessary, select an outgoing line. You have the following options.

• To use a location number: Press and dial and then the desired station speed-dial location number (0-9).

• To use a Station Speed-Dial button: Press the desired Station Speed-Dial button

LINE 9

(e.g., , if you have one).

System Speed Dialing

Your system administrator can store several speed dial numbers in the system speed dial locations. Depending on the size of your system, you can access up to 1000 or up to 5000 system speed dial locations, if they have been programmed.

To view and dial System Speed-Dial numbers:

1. Press , , and dial .

2. Dial the location code (000-999 or 0000-4999) for the desired number.

3. Press to dial the number.

START FNC 9

# >

USING RECORD-A-CALL

If your telephone system is equipped with a Voice Processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message.

START 3 8 2

MOVING ON

NOTE: The Record-A-Call feature remains active after the other party hangs up. This

allows you to append the recorded call with your own message.

To use the Record-A-Call feature while on a call:

1. Press and dial .

2. If required, dial the desired mailbox number. (Your endpoint may be pro-

START 3 8 5

grammed to select the mailbox, or you may be required to dial it.)

You hear a confirmation tone when the Record-A-Call feature is activated.

To turn off Record-A-Call:

EITHER, Press , , and dial

OR, Press

Inter-Tel® Model 8524/8525 User Guide

END

FNC # > 3 8 5

to hang up.

PAGING

Enabling Paging

MOVING ON

The Paging feature allows you to make an announcement through endpoint speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every endpoint in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator. Ask your trainer or system administrator how the zones are programmed, and list them below for your convenience.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

NOTE: Although you can make pages from the Model 8664 and 8665, you cannot

receive them.

You can enable or disable page receiving for your endpoint by using the Page Remove/Replace feature code. If your endpoint is assigned to more than one page zone, all zones are removed or replaced at once (you cannot turn off individual zones).

To turn paging on and off for your endpoint:

START 3 2 5

Press and dial .

Making Pages

To make a page:

1. Press and dial .

2. Dial the desired zone number (0-9).

3. After the tone, make your announcement.

4. Press to hung up.

START 7

END

Inter-Tel® Model 8524/8525 User Guide

PERFORMING A “HOOKFLASH” DURING A CALL

Certain telephone service companies may require a timed hookflash (a quick hang up and release).

To generate a hookflash while using a line:

START 3 3 0

Press and dial .

NOTE: This features is known as a “Recall” in European systems.

PROGRAMMING YOUR FEATURE BUTTONS

Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers. In addition, you can combine the feature button and Station Speed-Dial functions to program a feature button to dial an outside number.

To program a user-programmable function button:

1. Press and dial .

2. Press the function button ( - ) you want to program.

3. Enter the feature code you want to store under that button. (Refer to the back of

NOTE: When you enter the feature code (314) to program the Backspace button as a

function button, the display may show MENU, instead of BACKSPACE. Please ignore the display, the feature code 314 is set to use backspace.

START 3 9 7

FNC 1 9

this guide for default feature codes.)

MOVING ON

To return all function buttons to their original default values:

START 3 9 5

Press and dial .

To display the current function button values:

1. Press and dial .

2. Press the function button(s) you want displayed.

3. Press to hang up.

Inter-Tel® Model 8524/8525 User Guide

START 3 9 6

END

USING ACCOUNT CODES

If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to telephone record reports that the system will periodically print.

There are three types of account codes:

• Standard account codes are automatically entered into the SMDR report whenever you place a call.

• Forced account codes must be dialed before you can place an outside call.

• Optional account codes can be entered at any time during a call.

NOTE: Your system administrator can tell you which types of account codes are used

on your telephone system.

To enter an optional account code:

START 3 9 9

accepted, press .

START 3 9 1

START 3 9 1 # >

MOVING ON

1. Press and dial .

2. Enter the optional account code. If the account code is not immediately

To set an account code for all calls placed from your endpoint:

Press and dial and then the account code. If the account code is not immediately accepted, press . This code will be used for all calls made from your endpoint until it is disabled.

To disable the code:

Press and dial , then press .

# >

SCREENING CALLS

If desired, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the call screening transfer method you select (see page 50), calls from voice mail may be unannounced, announce only, or screened.

When your mailbox is programmed for screened calls, you have the following options when you receive a transfer:

• Say “Accept” or press to accept the call.

• Say “Replay” or press to replay the announcement.

• Say “Voice Mail” or press to send the call to voice mail.

• Say “Forward” or press

call to another extension.

• Say “Refuse” or press to refuse the call.

and then enter the extension number to forward the

Inter-Tel® Model 8524/8525 User Guide

USING THE DIRECTORIES

With directories, you can use your endpoint’s dialpad to find names and numbers. You can then use the directory information to make calls, access features, or leave voice mail messages.

NOTE: If ASR is enabled for the voice mail directory, you can search the directory

using spoken commands (see page 13).

Telephone Directory

The endpoint directory contains a list of the extension numbers, System Speed-Dial numbers, feature codes, and their associated names. To search for an item, you can enter the full or partial name. The system will then find the closest match. Once the correct match is displayed on your endpoint, you can dial the number or press a button to access that extension or feature.

To search the telephone directory using your dialpad buttons:

1. Press and dial .

2. Press to select the intercom directory, press to select the outside number

3. Enter letters or numbers (up to 10 characters) as described below:

START 3 0 7

1 2

directory, or press to select the feature code directory.

• Remain in alphanumeric mode: Press the dialpad buttons to enter the desired characters. (See the chart on the right.) The number of times a button is pressed determines which character is entered. For example, 77776444844 would enter SMITH. When adjoining characters are located under the same button, press once to advance to the next character. For example,

FNC 2

5666 66337777 would enter JONES. (Note that letters correspond

FNC 2

to the letters printed on dialpad buttons 1-9.) Press once to advance and twice to leave a space. Press Backspace button (e.g., ) to back space.

MOVING ON

FNC 2

FNC 3

NOTE: To use the Backspace button, you must pre-program one of the fea-

ture buttons on your endpoint to use the Backspace button (feature code 314). Refer to page 59, Programming You Feature Buttons section for details on how to program the backspace button.

• Change to numeric mode: Press and then press the dialpad but- tons to enter an extension number. Press Backspace button (e.g., ) to back space.

Inter-Tel® Model 8524/8525 User Guide

FNC 6

FNC 3

BUTTON

*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is

**The character available depends on the software version.

MOVING ON

4. Press to view the selected name. The display will time out if the number

# >

is not dialed. Press to dial a number or feature code while it is displayed.

123 4 567891011

installed as the secondary language.

-&( ) 1A I U E O a

ABC ' 2KA KI KU KE KO i

DEF ! 3SA SHI SU SE SO u

GH I * 4TA CHI TSU TE TO e

JKL#or /

MNON or #

PQR S 7MA MI MU ME MO ya

TUV ? 8YA YU YO . , yu

WX Y Z 9RA RI RU RE RO yo

@: . , 0WA WO N pa ba long

# >

NUMBER OF TIMES BUTTON IS PRESSED

ENGLISH CHARACTERS JAPANESE CHARACTERS*

5 NA NI NU NE NO o

6 HA HI FU HE HO tsu

Inter-Tel® Model 8524/8525 User Guide

Voice Mail Directory

With the voice mail directory, subscribers and non-subscribers can use ASR (if enabled) or dialpad digits to search for names in the directory. Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, use the alternate search method of spelling the name using the endpoint dialpad digits (see table below).

You begin a search by dialing the system voice mail extension and selecting the directory option. You are prompted to say or spell the name of the mailbox user you want to search for. For example, if you say the name John, the system locates all of the subscribers with the first or last name of John. The list of names returned might include the names John Smith, John Jones, John Nielson, David John, Robert John, etc.

When one to 10 matches are located, you can browse the list of returned names by selecting the Previous (say “Previous” or press ) and Next (say “Next” or press

) options. The directory lists are circular. That is, when the end of the list is reached, the next name played will be the first name in the directory. When the correct name is played say “Yes” or press to select it.

If the system locates more than 10 matches, you can either browse the list using the options mentioned above, or filter the list by responding to the filtering questions generated by the system. Based on your responses, the system filters the list to include first or last name matches only. If the system cannot locate an exact match, it returns the closest match found.

To use the dialpad buttons to spell a name: When prompted, press the appropriate dialpad buttons to spell the name. The number of times a button is pressed determines which character is entered, as shown in the table below. When adjoining characters are under the same button, press

example, 5666 66337777 enters “JONES.”

FNC 2

to advance to the next character. For

MOVING ON

BUTTON

Inter-Tel® Model 8524/8525 User Guide

NUMBER OF TIMES BUTTON IS PRESSED

12345

-&( )1

ABC ‘ 2

DEF ! 3

GH I * 4

JKL#5

MNO ñ 6

PQRS7

TUV? 8

WX Y Z 9

@:.,0

MOVING ON

To perform a directory search:

1. Dial the voice mail number.

2. Say “Directory” or press .

3. Say the last name of the person you are searching for or press the appropriate

dialpad buttons to spell the name (see page 63). If 10 or fewer matches are located, you can access and browse the list immedi-

ately (see step 4.)

If the list contains more than 10 matches, you have the option to browse or filter the list. (skip step 4. and see step 5.)

4. If 10 or fewer matches are located, you have the following options:

• Say “Yes” or press to accept the name that is played.

• Say “Previous” or press to browse to the previous name in the list.

• Say “More” or press to hear more information about the subscriber.

• Say “Next” or press to browse to the next name in the list.

• Say “New” or press to search for a new name.

• Say “Cancel” or press to exit the directory.

5. If more than 10 matches are located, the system prompts you to browse or filter

the list. Do one of the following:

• Say “Yes” or press to browse the list. (See step 4. for options).

• Say “No” or press to select the filter option and then respond to one of

the following filter questions: – The system begins by asking you if the name you are searching for is the

last name. If it is, say “Yes,” press , say the last name, or spell the

last name.

– If you did not respond to the first question, the system asks if the name

you are searching for is the first name. If it is, say “Yes,” press , say

the first name, or spell the first name.

After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step

4.)

Inter-Tel® Model 8524/8525 User Guide

PROGRAMMING REMOTE FEATURE ACCESS

If you are away from your desk and forgot to put your endpoint in DND, don’t worry. With the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endpoint on the system. And, if you have a special dial-up line, you can access your endpoint features from an outside line.

Remote Access Password

Before you use Remote Feature Access, you should program a password, as described below.

To change the password from your endpoint:

1. Press and dial .

2. Enter your current password, followed by .

START 3 9 2

# >

NOTE: Your extension number is your password at default.

Enter the new password followed by .

4. Enter the new password again for verification followed by . You hear a

# >

confirmation tone.

To change the station password using remote programming, see Remote Feature

Access.

MOVING ON

Inter-Tel® Model 8524/8525 User Guide

Remote Feature Access

MOVING ON

To access your endpoint from another endpoint:

1. Press and dial .

2. Enter your extension number.

3. Enter your password followed by . You can now use any of the following

START 3 5 9

# >

features.

To change the station password using Remote Programming:

a. Press , , and dial .

b. Enter the new password, followed by .

c. Enter the new password again for verification, followed by .

FNC LINE 6

# >

To turn on Do-Not-Disturb:

a. Press , , and dial .

b. Enter message number (01-20) and, if desired, enter the optional second-line

FNC LINE 6

message text.

c. Press .

END

To turn off Do-Not-Disturb:

Press , , and dial , then press .

FNC LINE 6 END

To turn on Call Forward:

a. Press , , and enter one of the following Call Forward feature

FNC # >

codes.

All Calls . . .. .. . . . .. . . .. . .355

If No Answer . . .. . . .. . . .. . .356

b. Enter an extension number or enter a trunk access code followed by an out-

If Busy.. . . .. . . .. . . .. .. . . .. . . 357

If No Answer/Busy. .. . . .. . . 358

side telephone number.

c. Press .

END

To turn off Call Forward:

Press , , and dial , then press .

FNC LINE 2 END

Inter-Tel® Model 8524/8525 User Guide

REQUESTING AGENT HELP

NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system

administrator if your endpoint is configured to use P2P audio.

Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

If the Agent Help Extension is a digital endpoint, the endpoint’s microphone is automatically muted so that the supervisor cannot be heard unless he or she presses the mute button. If the Agent Help Extension is a single-line endpoint, however, the supervisor can be heard as soon as the conference is established. In either case, the supervisor can hear all other parties on the call.

To use the Agent Help feature while on a call:

1. Press , , and dial . If you hear repeating error tones, the

Agent Help feature is not available at your endpoint, you already have four parties in your call, not enough system circuits are currently available, or the Agent Help Extension is in do-not-disturb.

2. Dial the Agent Help Extension number, if required. (Your endpoint may be pro-

grammed to automatically dial the number, or you may be required to dial it.) If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is

enabled, and the supervisor can monitor or join your call.

If the Agent Help Extension rejects the call, you hear a confirmation tone and the display shows AGENT HELP REJECTED.

To respond to an Agent Help request at a display endpoint:

When you receive an Agent Help, your display shows <name> REQUESTS HELP. You can do one of the following:

• To accept the call: Answer as usual.

• To reject the call: Press , , and dial .

You will hear a confirmation tone.

FNC # > 3 7 5

MOVING ON

FNC # > 3 7 6

Inter-Tel® Model 8524/8525 User Guide

WORKING IN HUNT GROUPS

Your system may be programmed with “hunt groups.” Hunt groups are groups of endpoints that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.

Hunt Group Calls Enabled/Disabled

If you are a member of a hunt group, you can divert or accept hunt group calls to your extension.

To divert or accept hunt group calls:

START 3 2 4

END

is assigned an Agent ID number to enter during the login procedure (see Logging

In and Out of ACD Hunt Groups). The hunt group calls are routed to logged-in

agents, according to their Agent ID number instead of their extension number. Because the Agent ID is not associated with any extension, the agent can use any endpoint in the system to log in.

pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in.

ACD Hunt Groups

MOVING ON

1. Press and dial .

2. Press to hang up.

Some hunt groups use a special feature called Automatic Call Distribution (ACD) that distributes the hunt group calls equally among the available members. These hunt group members are referred to as “agents,” who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls.

Distributing Calls

Calls are distributed through an ACD hunt group based on Agent IDs or extensions, as described below.

• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent

• Members: If the hunt group is not programmed to use Agent IDs, it will have a

Inter-Tel® Model 8524/8525 User Guide

Logging In and Out of ACD Hunt Groups

Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code:

START 3 2 8

Press and dial and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.

NOTE: This feature code acts as a toggle. If you were already logged in, the display

shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

1. Press and dial . The display shows AGENT LOGIN ACD

2. EITHER, Enter the desired ACD hunt group number.

NOTE: If you entered an invalid hunt group number, the display shows NOT AN

ACD HUNT GROUP, and you hear repeating tones.

START 3 2 6

NUMBER.

OR, Press to log in to several ACD hunt groups at once. The display

# >

shows AGENT LOGIN AGENT ID.

Do one of the following:

• To log into one or more ACD hunt groups using Agent IDs: Enter your Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are logged into

the ACD hunt group using Agent IDs.

• If another Agent ID is already logged in at this endpoint, you hear repeating tones, and the display shows DIFFERENT AGENT ID ALREADY USED. You must have the other agent log out before you can use that endpoint.

• To log into one or more ACD hunt groups not using Agent IDs: Press

# >

. The display shows AGENT LOGGED INTO ALL ACDS. You are

logged into the ACD hunt group that does not use Agent IDs. If you were already logged in, the display shows ALREADY LOGGED

INTO <hunt group>.

MOVING ON

If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.

4. Press to hang up. Repeat this procedure to log into additional ACD

END

groups, if necessary.

Inter-Tel® Model 8524/8525 User Guide

MOVING ON

When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.

NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call

you receive (after you log in or remove your endpoint from DND while logged in) will ring until you answer it. You will, however, be automatically connected to subsequent calls.

To log out of one or more ACD hunt group:

1. EITHER, Press and dial to log out of all of your ACD hunt

START 3 2 8

groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

OR, Press and dial . One of the following displays will appear:

START 3 2 7

• If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF <hunt group>. The procedure is complete.

• If you were logged in to more than one hunt group, the display shows AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT LOGGED INTO ANY ACD GROUP.

2. Press to hang up.

END

Ending an ACD Hunt Group Call

Each time you end an ACD hunt group call, a wrap-up timer is started. Until this timer expires, you will not receive another call through any ACD hunt group. You can, however, end the wrap-up session before this timer expires, as described below.

To terminate the ACD Agent wrap-up period before the timer expires:

START 3 2 9

Press and dial .

NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

Inter-Tel® Model 8524/8525 User Guide

Using E-Mail Reader

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . 75

Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Accessing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Voice Mail Flowchart (Advanced Mailbox). . . . . . . . . . . . . . . . . 83

Inter-Tel® Model 8524/8525 User Guide

USING E-MAIL READER

INTRODUCTION

Enterprise Messaging (EM) is the voice processing system that provides advanced messaging features with the E-mail Reader feature. This section provides information and instructions about advanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox.

If your mailbox does not have E-Mail Reader enabled, you have a standard voice mailbox (see page 10). The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users, therefore, the instructions for these common mailbox tasks are not repeated in this section.

See the following pages for common mailbox tasks:

• Initializing your mailbox (see page 19)

• Recording your personal greetings (see page 20)

• Recording your voice mail directory name (see page 21)

• Accessing your mailbox (see page 33)

• Disabling and enabling ASR (see page 34)

• Accessing voice mail messages (see page 35)

• Recording and sending voice mail messages (see page 38)

• Canceling unheard voice mail messages (see page 40)

• Changing your mailbox password (see page 48)

• Changing the call screening transfer method (see page 50)

• Programming a fax destination (see page 51)

• Changing the message search order (see page 51)

• Programming remote messaging (see page 52)

• Screening calls (see page 60)

• Using the voice mail directory (see page 63)

USING E-MAIL READER

NOTE: For a voice mail flowchart for standard mailbox users, see page 99.

Inter-Tel® Model 8524/8525 User Guide

E-MAIL READER FEATURES

When E-Mail Reader has been enabled for your mailbox, you have the advanced mailbox. The advanced mailbox unifies your local voice mail messages and your remote fax and e-mail messages in one convenient location. E-mail Reader uses Textto-Speech (TTS) capabilities to convert the text in an e-mail message to a .wav file. If E-Mail Reader is enabled for your mailbox, you can access voice mail, e-mail, and fax messages in your mailbox using your endpoint.

When you access an e-mail message in your mailbox, E-Mail Reader first announces your e-mail according to the envelope options that you set (see page 82). Then, after the envelope is played, E-Mail Reader reads the text in the body of the message. Once you have listened to your e-mail, you can access additional options to reply, forward, save, or delete the message (see page 77).

When you access a fax message, E-Mail Reader announces the fax envelope according to the envelope options that you set (see page 82). Because a fax message is received by your e-mail account as an attachment to an e-mail message in the form of a .tif file, E-Mail Reader cannot read the text in the body of the fax. To view the fax and read it, you must access it from your e-mail account. With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 80).

Inter-Tel® Model 8524/8525 User Guide

USING E-MAIL READER

USING YOUR ADVANCED MAILBOX

After you set up your mailbox (see page 18), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group. In addition, various options allow you to customize your mailbox, manage your messages, and screen your calls. To allow the system to retrieve email and fax messages from your e-mail account, you must first set up your e-mail password (see page 75).

When you access your mailbox (see page 33), the system announces how many new and saved voice mail, fax, and e-mail messages you have in your mailbox. You can choose which type of message you want to access by selecting voice mail, fax, or email from the main subscriber menu.

Main menu options include the following:

• To access voice mail messages: Say “Voice Mail” or press

• To record voice mail messages: Say “Record” or press .

• To access e-mail messages: Say “E-Mail or press .

• To access personal mailbox options: Say “Personal” or press .

• To access message options: Say “Options” or press

• To access facsimile messages: Say “Facsimile” or press .

• To disable ASR (for that call only): Say “Disable” or press .

At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. For a voice mail flowchart for advanced mailbox users, see page 83.

USING E-MAIL READER

NOTE: All of the menu options and instructions for using the advanced mailbox are

presented as voice commands and numeric entries. If you have a six-line display endpoint, you can also access menus and options by pressing the associated menu button on the display. Longer menu options are abbreviated to fit the display.

Inter-Tel® Model 8524/8525 User Guide

SETTING UP YOUR E-MAIL PASSWORD

When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following:

• Set up your mailbox (see page 18)

• Change your e-mail password for your e-mail client

To access your e-mail and fax messages from your advanced mailbox, you must set up your e-mail password. While completing the setup, you cannot use Automatic Speech Recognition (ASR) if it is enabled for your voice mail system. To prevent others from overhearing your password, you must use the dialpad digits on your endpoint to set up your e-mail password.

When setting up your password, the number of times you press a button determines which character is entered, as shown in the table on the following page. Notice that the capital letters and lower case letters require different button presses. As you press the buttons, the system announces the current character to you. For security reasons, it is recommended that you use the handset and not the speakerphone when you set up your e-mail password.

E-mail passwords are case-sensitive and your entry must match your e-mail password exactly. Also, your e-mail password cannot include any characters that are not included in the table on the following page, and cannot exceed 40 characters. In addition, your e-mail administrator can set further restrictions for password length, allowed characters, number of attempts etc. Check with your administrator if you encounter any difficulties setting up your e-mail password.

Inter-Tel® Model 8524/8525 User Guide

USING E-MAIL READER

To enter your e-mail password (see table below):

1. Access your mailbox as described on page 33. The system announces that it was

unable to retrieve your e-mail and fax messages, and gives you the following options:

• Say “Continue” or press to access your mailbox without access to your

e-mail messages.

• Say “Password” or press to enter your new e-mail password.

NOTE: If your system uses an e-mail server and a separate fax server, you

are prompted twice.

2. When prompted, enter your e-mail password using the dialpad digits, and then

press . (Refer to the table below to determine which buttons correspond to

the characters in your e-mail address.)

3. Your new password is played. You have the following options:

• Say “Accept” or press to accept.

• Say “Re-enter” or press to erase and re-enter the password.

4. Hang up.

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON123456789

1 1-&()_space*

2 abc 2 ‘ ABC

3 def3!DEF

4 ghi 4* GHI

5 j kl 5#JKL

6 mno6MNO

7 pqr s7PQRS

8 t uv 8?TUV

9 wxyz9WXYZ

0 0@:.,/+

USING E-MAIL READER

*Press seven times for a blank space.

Inter-Tel® Model 8524/8525 User Guide

ACCESSING E-MAIL MESSAGES

NOTE: By default, the message lamp on your endpoint lights when you receive a new

voice mail message. Although the lamp can be programmed for other functions, it cannot be programmed to indicate that you have received a new e-mail message.

If you have an advanced mailbox you can access e-mail messages by choosing option three from the main menu. E-Mail Reader does not distinguish between conventional e-mail messages and meeting invitations and responses, such as those created with Microsoft invitations, cancellations, and responses) can all be accessed by selecting option three on the main menu. Envelope settings and options are identical for e-mail and meeting messages, however, you can only accept, tentatively accept, and decline meetings using your e-mail application.

When you access your e-mail messages, E-Mail Reader first announces the message according to the envelope options you select (see page 82). Then E-Mail Reader reads the text in the body of the message. After you access your message you can replay the message, listen to the next or previous message, replay the message envelope, save the message, or delete the message. In addition, you can reply to the message or forward a copy to another recipient.

When you select the reply option, you are prompted to record a message and your reply is sent as an attachment in the form of a .wav file. If the e-mail has multiple recipients, you have the option of replying to just the sender, or to all of the recipients. When you forward an e-mail message, the e-mail is converted to a fax and forwarded to the fax destination telephone number you specify.

Outlook®. Therefore, e-mail messages and meeting messages (including

NOTE: The body of Outlook meeting messages contain links that E-Mail Reader inter-

prets as text. These links are displayed if you are using a third-party mail application or Outlook Express, but they are hidden in Outlook.

For example, Sally User’s supervisor creates a Sales Team meeting invitation in Outlook and sends it to Sally. Sally accepts the meeting and in the body of her acceptance e-mail she writes, “I’m looking forward to attending.” When Sally’s supervisor access Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attending. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.”

Inter-Tel® Model 8524/8525 User Guide

USING E-MAIL READER

To access e-mail messages and the associated options:

1. Access your mailbox as described on page 33.

2. Say “E-Mail” or press to listen to your e-mail messages. Then select one of

the following:

• Say “New” or press to listen to new messages.

• Say “Saved” or press to listen to saved messages.

NOTE: If you have a large number of e-mail messages in your in-box (for

example, more than 500 messages) you may experience a delay (hear silence) before the first message is played.

3. After the e-mail envelope is played, E-Mail Reader reads the body text of the e-

mail message. While you are listening to a message, you can use the following options:

• Say “Skip” or press

• Say “Back up” or press to “rewind” a few seconds and replay the mes-

to skip to the end of the recording.

sage.

• Say “Pause” or press to pause. Say “Continue” or press to con-

tinue.

• Say “Forward” or press to skip ahead.

• Say “Lower” or press to lower the volume.

• Say “Envelope” or press to play the message envelope.

• Say “Higher” or press to raise the volume.

• Say “Delete Message” or press to delete the message.

• Say “Cancel” or press to return to the previous menu.

USING E-MAIL READER

Inter-Tel® Model 8524/8525 User Guide

4. When E-Mail Reader has finished reading the e-mail the message is marked as

saved and you have the following options:

• Say “Replay” or press to replay the message from the beginning.

• Say “Reply” or press to reply to the message. If the e-mail message had

more than one recipient, you have the following options: – Say “Everyone” or press – Say “Sender” or press to reply to the sender. – Say “Hear” or press to hear all recipients.

to reply to all recipients.

NOTE: See page 38 for recording and delivery options.

• Say “Forward” or press to forward a copy of the message to a fax desti-

nation. Then say or enter the fax destination number. The system plays the fax destination number. Select one of the following:

– Say “Yes” or press

to verify the number. The system announces

that the fax is scheduled for delivery.

– Say “No” or press to start over.

NOTE: You cannot forward an e-mail message to a mailbox or group list.

When you forward an e-mail message, the e-mail is converted to a fax and forwarded to the fax destination telephone number that you specify.

• Say “Previous” or press to listen to the previous message.

• Say “Envelope” or press to play the introductory message envelope (see

page 82 for programming instructions).

• Say “Next” or press to listen to the next message.

• Say “Save” or press

• Say “Delete Message” or press to delete the message.

to save the message.

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

Hang up.

USING E-MAIL READER

Inter-Tel® Model 8524/8525 User Guide

ACCESSING FAX MESSAGES

NOTE: By default, the message lamp on your endpoint lights when you receive a new

voice mail message. Although the lamp can be programmed for other functions, it cannot be programmed to indicate that you have received a new fax message.

When you access a fax message using option six on the main menu, E-Mail Reader announces the fax message according to the envelope options that you selected (see

page 82). E-Mail Reader does not have the capability to read the text in a fax. You

can, however, save, delete, and forward a fax (to the fax number that you specify) using the associated options.

To access fax messages and the associated options:

1. Access your mailbox as described on page 33.

2. Say “Facsimile” or press to access your fax messages. Then select one of

the following:

• Say “New” or press to listen to new messages.

• Say “Saved” or press to listen to saved messages.

3. After the fax envelope is played, you have the following options:

• Say “Forward” or press to forward a copy of the message to another destination. Then say or enter the fax destination number. The system plays the fax destination number. Select one of the following:

– Say “Yes” or press

that the fax is scheduled for delivery.

– Say “No” or press to start over.

• Say “Previous” or press to listen to the previous message.

• Say “Envelope” or press to play the introductory message envelope (see

page 82 for programming instructions).

• Say “Next” or press to listen to the next message.

• Say “Save” or press to save the message.

• Say “Delete Message” or press to delete the message.

to verify the number. The system announces

USING E-MAIL READER

NOTE: You may be prompted to confirm deleting the message. Say “Yes” to

delete the message or “No” to cancel the request to delete the message.

4. Hang up.

Inter-Tel® Model 8524/8525 User Guide

RECOVERING DELETED MESSAGES

Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time frame (up to 24 hours, programmed by your voice mail administrator). The specified time frame for retrieving deleted email and fax messages is determined by the Exchange administrator. Once you recover a deleted message, it is then restored to your saved-message queue. Deleted voice mail, e-mail, and fax messages that are not recovered within the specified time frames are automatically erased.

NOTE: Contact your system administrator if you want to know how long you have to

recover deleted messages.

To recover deleted messages:

1. Access your mailbox as described on page 33.

2. Say “Options” or press for Message Options.

3. Say “Recover” or press to access undelete options.

4. Specify which media type you would like to recover. Your options are:

• Say “Voice Mail” or press

• Say “E-Mail” or press to recover an e-mail message.

• Say “Facsimile” or press to recover a fax message.

5. EITHER, Say “Listen” or press to listen to your deleted messages and

choose which ones to recover. After each message you can:

• Say “Replay” or press to replay the message.

• Say “Reply” or press to reply to the message.

• Say “Forward” or press to forward the message.

• Say “Previous’ or press to listen to the previous message.

• Say “Envelope” or press to play the message envelope.

• Say “Next” or press to listen to the next message.

• Say “Recover” or press to recover the message.

OR, say “Recover” or press OR, Say “Purge” or press to permanently delete all deleted messages.

6. Hang up.

to recover a voice mail message.

to recover all deleted messages.

USING E-MAIL READER

Inter-Tel® Model 8524/8525 User Guide

CHANGING MESSAGE ENVELOPES

When you receive a voice, fax, or e-mail message, a message “envelope” is played. The envelope can include the time and date the message was left, the source of the message, and additional information that is associated with the media type. Common envelope options for voice mail, e-mail, and fax include:

• Time and Date: The time and date the message was received.

• Source: The source of the voice, e-mail, or fax message.

These envelope options vary by media type:

• Length: The recorded time, in minutes, for voice messages.

• Subject: The text in the subject field for e-mail messages.

• Pages: The number of pages included in the fax attachment.

By default, all of the envelope options are enabled for each type of message. However, you can change your envelope options, as described below.

To change and save your message envelope:

1. Access your mailbox as described in Mailbox Access on page 33.

2. Say “Personal” or press to select the Personal Options Menu.

3. Say “Envelope” or press to select the Message Envelope Options Menu.

4. Select the media type you would like to change:

• Say “Voice Mail” or press. .

• Say “E-Mail” or press .

• Say “Facsimile” or press

5. You can then do any of the following:

• Say “Time, Date” or press to enable or disable the time and date options.

• Say “Source” or press to enable or disable the message source option.

• For voice mail, say “Length” or press to enable or disable the message

length option.

For e-mail, say “Subject” or press to enable or disable the subject option.

For faxes, say “Pages” or press to enable or disable the pages option.

• Say “All Options” or press to enable all options and return to the Per-

USING E-MAIL READER

sonal Options Menu.

• Say “None” or press to disable the entire envelope and return to the Personal Options Menu.

• Say “Accept” or press

• Say “Cancel” or press

6. Hang up.

to accept the changes. to return to the Personal Options Menu.

Inter-Tel® Model 8524/8525 User Guide

VOICE MAIL FLOWCHART (ADVANCED MAILBOX)

OTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous

enu or say “Accept” or press to accept.

MAILBOX ACCESS

• EITHER, Press the Message button to respond to a message from voice mail.

OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number.

• Enter your password

(press ).

SUBSCRIBER MAILBOX MENU

“Voice Mail”

“Record”

“E-Mail”

“Personal” Options

“Options” Message Options

“Facsimile”

“Disable” ASR

RECORDING A MESSAGE

• Dial the mailbox number, reply to a message, or forward a message.

• “Record” your message.

Pause

“Continue”

Erase

• After recording:

“Replay”

“Append”

“Erase,” re-record

“Copy”

Delivery “Options”

DELIVERY OPTIONS

“Private”

“Certified”

“Priority”

“Send”

Send and Exit Hang Up

ACCESSING MESSAGES

PERSONAL OPTIONS

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting

“System” Greeting

(See Recording Options)

Record Directory “Name”

(See Recording Options)

Record “Password”

Change “Envelope” Settings

“Time, Date”

“Source”

“Length/Subj./Pages”

“All Options”

“None”

“Remote” Messaging

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

Message “Order”

“Transfer” Method

MESSAGE ORDER

“New” Messages

“Saved” Messages

TRANSFER METHOD

“Unannounced”

“Screened”

“Announce” Only

MESSAGE OPTIONS

Note: Options vary by media type.

Cancel “Unheard” Messages

“Recover”Deleted Messages

“Voice Mail”

“E-Mail”

“Facsimile”

Note: Options vary by media type.

While the message is playing:

“Back Up”

“Pause”

Move “Forward”

“Lower” (volume)

Play the “Envelope”

“Higher” (volume)

“Save” the Message

“Delete” the Message

“Skip” to the End

After the message:

“Replay” Message

“Reply” to the Message

“Forward” a Copy

Go to “Previous” Message

Play the “Envelope”

Go to “Next” Message

“Save” the Message

“Delete Message”

REMOTE MESSAGING

Note: Applies to voice mail only.

Program Cascade “Level”

Enter cascade level number, then:

“Change”

“Personal” #

“Pager” #

Enter “Time” of Day

Set “Days” of Week

“Weekdays”

All “Days”

Individual “Day” 1-7

Select Message “Category”

“All Messages”

“Priority” Messages

USING E-MAIL READER

Inter-Tel® Model 8524/8525 User Guide

USING E-MAIL READER

Inter-Tel® Model 8524/8525 User Guide

Learning More

SECTION CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . 86

Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . 87

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Inter-Tel® Model 8524/8525 User Guide

LEARNING MORE

INTRODUCTION

If you want to know more about your endpoint and voice mail system, this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.

WHAT THE ADMINISTRATORS CAN DO FOR YOU

The administrators are the people to whom you should turn if you have any problems with your endpoint and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your endpoint.

The types of administrators that can help you with your endpoint/voice mail are as follows:

• System Administrator: Performs certain telephone system functions, including:

— Setting the date and time

— Programming System Speed-Dial numbers

— Making database changes, such as programming usernames, toll restriction,

DND messages, and extension numbers

LEARNING MORE

• Voice Mail Administrator: Performs tasks associated with the voice mail sys- tem, including:

— Recording a broadcast message that is sent to all mailboxes at once

— Performing mailbox maintenance (such as changing your password)

— Customizing voice mail prompts

NOTE: For problems that are network-related, contact your network administrator.

If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network administrator, refer to the latest version of the IP Devices Installation Manual (part number

835.2195).

Inter-Tel® Model 8524/8525 User Guide

FREQUENTLY ASKED QUESTIONS (FAQ)

This section includes some of the most frequently asked questions. If you have problems with your endpoint or mailbox, refer to this section before you contact your system, voice mail, or network administrator or your local Inter-Tel reseller.

Q1. How can I retrieve messages if I don’t know the password for my voice mail?

A1. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these options don’t work, contact your System Administrator, who can change or erase the password for you. You can then retrieve your messages and reset the password, if desired (see page 48).

Q2. How do I program System Speed-Dial numbers?

A2. Only your System Administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page 54).

Q3. How do I change the time and date on my endpoint?

A3. Only your System Administrator can change the time and date. Please contact your

System Administrator if you notice that the date and time are incorrect.

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 37). If you attempted to undelete a voice mail within this time frame, however,

your telephone system may not have the latest software. Or, your voice mail system may not have sufficient space programmed to store deleted messages. Contact your System Administrator to determine if this feature is available.

# >

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your System Administrator can change the number of rings. You cannot alter

this at your endpoint.

Q6. How can I change the name displayed on my endpoint?

A6. Only your System Administrator can change the user names assigned to extensions.

Q7. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-

ing that the button is non-programmable.

A7. Your System Administrator has programmed that button as a non-programmable but-

ton. Because you cannot override system programming from your endpoint, you must choose another button.

Inter-Tel® Model 8524/8525 User Guide

LEARNING MORE

Q8. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I use

the Outgoing Call access code to call an outside number?

A8. Rather than use the Outgoing Call access code to obtain an outside line, you must dial

a Select Line Group number before you can use the star codes. For example, if your system is using the default Select Line Group numbers, you would have to dial 92001 to access that line. Once you have dial tone, you can dial the star code and the number.

Q9. Why can’t I use ASR to enter my e-mail password?

A9. To prevent others from overhearing your password, you must enter it using the dial-

pad buttons on your endpoint. See page 75 for additional information about entering your e-mail password if E-Mail Reader is enabled for your mailbox.

Q10. If my e-mail password expires for my e-mail client and I have to change it, do I also

have to update it for my mailbox?

A10. Yes. Whenever you change your e-mail password, you will be prompted to update it

for E-Mail Reader. See page 75 for additional information about entering your e-mail password.

Q11. Why don’t I have e-mail and fax messages in my mailbox?

A11. If your mailbox is the standard voice mailbox (see page 10), you will not receive e-

mail and fax messages in your mailbox. To receive these types of messages, E-Mail Reader must be enabled for your mailbox. Check with your voice mail administrator to see if E-Mail Reader is enabled for your mailbox.

LEARNING MORE

Q12. Why do I get the wrong response when I try to complete a task by saying a command?

A12. Several things affect the system’s response to voice commands. One reason the sys-

tem may not be responding to voice commands is that Automatic Speech Recognition (ASR) may not be enabled on your system. If your system’s voice prompts do not include the option to “say” a command, then ASR is not enabled. See page 13 for additional guidelines for using ASR.

Q13. When I receive an incoming call, the endpoint rings only once and the display shows

the party’s extension once and goes back to the idle mode. What is wrong?

A13. You must disable the Handsfree Mode feature code (319) by pressing and dial

3 1 9

Inter-Tel® Model 8524/8525 User Guide

START

Inter-Tel 8524, 8525 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Table of Contents

Finding Your Way

WELCOME

Your new Model 8524/8525 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the differ­ent sections in this user guide and describes the type of information you can find

ABOUT YOUR ENDPOINT

Dialpad and Indicators

Liquid Crystal Display (LCD)

Default Line and Function Buttons

Basic Button Functions

MAINTENANCE AND DIAGNOSTICS

BATTERY PACKS & HEADSET

Battery Packs

The Model 8524/8525 Headset

ABOUT VOICE MAIL

Enterprise Messaging

Automatic Speech Recognition (ASR)

TIPS FOR USE

Endpoint Guidelines

Telephone System Guidelines

Getting Started

INTRODUCTION

TURNING YOUR ENDPOINT ON AND OFF

SETTING UP VOICE MAIL

Initializing Your Mailbox

Recording Your Personal Greetings

Recording Your Voice Mail Directory Name

MAKING AND RECEIVING CALLS

Intercom Calls

Outside Calls

Emergency Calls

Call Waiting

PLACING CALLS ON HOLD

MUTING THE MICROPHONE

PLACING CONFERENCE CALLS

TRANSFERRING CALLS

To Another Extension

To Voice Mail

To an Outside Number

USING REVERSE TRANSFER

.FORWARDING CALLS

Manual Call Forwarding

Automatic System Forwarding

Redirect Call

REDIALING A NUMBER

DISPLAYING INFORMATION ON YOUR ENDPOINT

Date, Time, Name, and Extension Number Display

Outside Party’s Name/Number

USING THE MESSAGE FEATURE

Leaving Messages

Receiving Messages

ACCESSING YOUR MAILBOX

DISABLING AND ENABLING ASR

ACCESSING VOICE MAIL MESSAGES

Listening to Messages

Recovering Deleted Voice Mail Messages

Recording and Sending Voice Mail Messages

Canceling Unheard Voice Mail Messages

USING DO-NOT-DISTURB MODE

USING REMINDER MESSAGES

Moving On

INTRODUCTION

SETTING ENDPOINT PREFERENCES

Changing Volume Levels

Changing the Ring Type

Enabling Automatic Call Answer

Returning to Default Station

SETTING MAILBOX PREFERENCES

Changing Your Mailbox Password

Changing the Voice Mail Message Envelope

Changing the Call Screening Transfer Method

Programming a Fax Destination

Changing the Message Search Order

Programming Remote Messaging

SPEED DIALING

Station Speed Dial

Your new Model 8524/8525 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find