Inter-Tel 8520 User Manual
MAKING AND RECEIVING CALLS
Making and receiving calls is the basic purpose of any endpoint. With your Model
8520, you can make/receive intercom and outside calls and make emergency calls.
Intercom Calls
Your extension number allows other people to place intercom calls to you, without
dialing any extra codes. And, because every endpoint in your telephone system is
assigned an extension number, you can call other people in your system quickly and
easily.
NOTE: Ask your system administrator for a list of extensions.
Placing Intercom Calls
To place an intercom call:
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to an endpoint’s speaker, speak after you
hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
The telephone system allows you to place a non-handsfree call that will override
handsfree mode on the extensio n you are calling. If you use the R ing Intercom
Always feature to always send non-handsfree calls, the called party must pick up the
handset to answer the call.
To place a non-handsfree call that will ring at the other endpoint until answered:
#
Press before dialing the extension number.
To program your endpoint to always send non-handsfree calls using the Ring
Intercom Always feature:
With the handset in the cradle, dial
3 7 7
.The current status is shown.
GETTING STARTED
Inter-Tel® Model 8520 User Guide
19
If there is no answer or if the endpoint is busy when you place an intercom call,
you can do any of the following:
• To leave a station message: Press and then hang up.
• To leave a voice mail message: Press and wait for the message center to
MSG
MSG
answer. (See page 33 for more message options.)
NOTE: This option is only available if the called endpoint has a voice mailbox.
• To camp onto a busy extension: Stay on the line and wait for the endpoint to
become available. Do not hang up. After the system timer expires, you hear
music until the endpoint is available.
NOTE: You cannot camp on to an endpoint if it is in DND mode.
GETTING STARTED
• To request a callback (queue on to the endpoint): Press and hang up. When
6
the endpoint is available, your endpoint rings. (To cancel the queue request
before the callback, press
6
.)
• To use the Off-Hook Voice Announce feature (if the called endpoint is programmed for it): Do not hang up. After the busy signals stop, you are automati-
cally connected and may speak. (If you hear music or if the endpoint is in DND
mode, your off-hook voice announce call will not go through.) This allows you to
talk to the endpoint user on his or her handsfree speakerphone, even though the
user already has a call in progress on the handset. This feature is not available if
your endpoint has the Ring Intercom Always feature enabled.
Receiving Intercom Calls
Your endpoint can receive both intercom and non-handsfree intercom calls. If the
handsfree feature is enabled on your endpoint, intercom calls are automatically
answered. Non-handsfree intercom calls (see page 19) override the handsfree option.
If your handsfree feature is disabled, or if you receive a non-handsfree intercom call,
you must pick up the handset or press a button to answer the call.
To enable or disable your endpoint’s handsfr ee answering feature:
With the handset in the cradle, dial
3
To receive an intercom call:
If the handsfree feature is enabled, respond handsfree.
If the handsfree feature is disabled, press
To receive a non-handsfree intercom call:
EITHER, Lift the handset for privacy.
OR, Press or to answer the call.
IC
9
1
.
IC
or or lift the handset for privacy.
20
NOTE: You must lift the handset if the caller has the Ring Intercom Always feature
enabled.
Inter-Tel® Model 8520 User Guide
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