Inter-Tel 827.866, 827.8659, 827.8662, 827.8661 User Manual

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

ADDENDUM TO ISSUE 4 OF THE

INTER-TEL AXXESS SYSTEM MANUAL

For Software Part Numbers: 827.8658, 827.8659, 827.8660, 827.8661, and 827.8662

This addendum describes feature, programming, and hardware changes that apply when the AXXESS System is
installed with the version 4.3 software part numbers listed above. It also includes changes and corrections to Issue 4
of the AXXESS Installation andField Maintenance Manual. For software installation instructions,referto the manu­al or to the document included with the software components. The new system software is identical to the previous
versionofsoftware, except for the changesandcorrectionsdescribed on these pages. Refertothe manual for detailed
system information.

•

FEATURE, PROGRAMMING, AND HARDWARE CHANGES

New Software Part Numbers

The part numbers for the new version 4.3 software are:

SOFTWARE PART NO.

Premium Software for CPU/MEM Card
(15 ROMs)

Premium Software for CPU020/PCM
Card (two floppy disks)

Database Programming Software (three
floppy disks)

AXXESSORY Talk Applications Software
for OS/2 (five floppy disks)

AXXESSORY Talk Applications Software
for Windows NT (five floppy disks)

AXXESSORY Talk OS/2 Japanese Voice

Prompts (four floppy disks)

AXXESSORY Talk NT Japanese
Voice Prompts (three floppy disks)

827.8659

827.8658

827.8662

827.8660

827.8661

827.8592

827.8742

Changes and New Features in the 4.3 Software Release

New 4.3 features and changes described in this adden­dum include:

•

Agent Set (see page 2)

•

“Send Alert Burst To Headset” Station Flag (see
page 2)

•

16-Circuit Single-Line Card (SLC-16) and Lamp
Options Card (see page 3)

• LGC and LGC-D Modification (see page 6)

• Call Routing to Public Network (see page 7)

Station Password (see page 10)

•

Remote Feature Programming (see page 12)

•

Group Listen Feature (see page 13)

•

CO Hookflash on Conference Calls (see page 13)

•

OPX Disconnect Enhancement (see page 14)

•

Advanced CO Interface Premium Feature Re­quired for PRI (see page 14)

•

Trunk Group PRI Call By Call (see page 14)

•

OS/2 and NT Versions of AXXESSORY Talk (see
page 16)

•

Fax Delivery Report Indicates Failed Deliveries
(see page 23)

•

AXXESSORY Talk VisualMail (see page 24)

•

Automatic Fax Detection (see page 31)

•

Programming Fax-On-Demand Port availability
(see page 33)

•

VoiceMailSave/RestoreTo ANetworkDrive(see
page 34)

•

Explanation of ExtendedRing Cadences (see page

35)

•

RS-232-C Changes and Corrections (see page 36)

Changes and Features from Previous Software Releases

Earlier 4.1 and 4.2 features and changes described in
this addendum include:

•

Preventing Memory Shortages (see page 37)

•

New CPU020/PCM Card Configurations (see
page 37)

• New CPU/MEM Card Configuration(see page 37)

• New Options Card (OPC) Configuration (see page

37)

Document Part No. 550.8015

Page 1 of 73

##

•

New T1 Card (T1C) Revision Level Changes (see
page 37)

•

T1 Gain Control (TGC) Daughter Card (see page

37)

•

DKSC-16 Extended Loop Length Modification
(see page 38)

•

New Voice Processing Card (VPC) Models (see
page 38)

•

CPU020/PCM Card Software Installation Infor­mation (see page 38)

•

New FCC Part 68 PBX Rating (see page 38)

•

New Fax Card Models (see page 38)

•

New PC Motherboard (see page 41)

•

Config.sys File Change (see page 41)

•

ACD Agent IDs (see page 43)

•

Primary Rate T1 Service (see page 50)

•

Customized AXXESSORY Talk Prompts (see
page 53)

•

Digital Keyset Enhancements (see page 60)

•

“Enable Database Server Compression” Prefer­ences Flag (see page 63)

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

The Agent Set does not require a transformer or exter­nal power source.

To operate properly, the Agent Set must be pro­grammed for headset mode. This can be done in one of
the following ways:

•

Enable Headset Mode via Station Programming in
the AXXESS or Axxent System database

•

At the keyset, unplug the headset or handset (to
take the Agent Set off hook) and enter the Headset
On/Off feature code (317) to enable headset mode.
Then plug in the headset or handset.

NOTE: There is nothing to prevent the user from dis­abling headset mode using the Headset On/Off feature
code at the station.

Because the Agent Set does not have feature keys, a
dialing pad, or a speaker, it must be connected to a PC
that is equipped with AXXESSORY Connect (or a sim­ilar OAI product t hat emulates a keyset). The AXXES­SORY Connect is used for dialing and feature access.

The Agent Set also requires an Inter-Tel headset or
handset. Only Inter-Tel equipment should be used.
Other manufacturer’s equipment may not be compat­ible with the Agent Set.

•

“Forced Delayed Major Reset” System Flag (see
page 64)

•

“CO Provides Progress Tones” T1 Programming
Flag (see page 65)

•

Canadian Information (see page 66)

•

Changes and Corrections to the Issue 4 Manual
(see page 67)

Agent Set

The Agent Set is used in place of a keyset with an at­tached PCDPM. It is connected to a Digital Keyset
Card (DKSC or DKSC-16) port just as a keyset would
be.

It has a jack for plugging in an Inter-Tel handset or
headset. It also has a serial connector (DB9) for attach­ingittoaPC.

If the user wishesto receive audible signalsat thehead­set, there is a new station flag (described below) that
willsendasingletonetothe headsetwhena call is ring­ing.

“Send Alert Burst To Headset” Station
Flag

Thereisa new stationflagthat will senda single tone to
a headset, instead of normal keyset ring tones, when a
call is ringing at the station (non-handsfree intercom
call, outside call, queue callback, or reminder mes­sage). The flag, called “Send Alert Burst To Headset,”

is programmed on a station-by-station basis.
The “Send Alert Burst To Headset” flag appears in the

Station Miscellaneous Flags screen and the Individual
Station/Miscellaneous Flags screen below the “Ring
Intercom Always” flag. By default the flag is disabled.

Page 2 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

16-Circuit Single-Line Card (SLC-16) and Lamp Options Card (LOC-16)

16-Port Single-Line Card (SLC-16)

The SLC-16 can support up to16on-premisesAC-ring­ing single-line devices. Like the 8-circuit SLC, it does
not support off-premises stations and does not have
DID capability.

An SLC-16 cannot be installed in a card slotthat is pro­grammed for an SLC. The ports must be specifically
programmed for anSLC-16. However, if port program­ming is changed from SLC to SLC-16, the existing
eight circuits will retain their individual programming
and the new circuits will be in the default state. If the
port is changed from an SLC-16 to an SLC, all circuits
will retain their programming, but only the first eight
will be available.

The SLC-16 uses 72VDC to generate trapezoidal ring­ing waveforms, which have the same effect as sine
ringing waveforms. The card is capable of delivering a
total ringer equivalence number (REN)of 16.0 at a fre­quency of 20Hz (e.g., 1.0 REN per circuit). No single
circuit shouldexceed a REN of 5.0. If the card requires
more than 16.0 REN total, use a larger DC power sup­ply (available from Inter-Tel). If a fax machine, mo­dem, or single-line set does not respond to the ringing
provided by the SLC-16, consult the manual for that
device and/or contact Inter-Tel Technical Support.

If installing the optional LOC-16:

a. Carefully remove the two, solid, 16-position

jumper straps from jumper locations J3 and
J4 on the SLC-16.

b. Placejumper strap (J6) on the SLC-16 in the

LOW position (over the top two pins).

c. Carefully attach the LOC-16 to jumperloca-

tions J3, J4, and J5 on the SLC-16. Make
sure that the connectors are properly aligned
and seated.

d. When programming the database, be sure to

enable the message waiting lamps in station
programming.

Power Supplies

A power supply is required for each SLC-16 because
the cards are not designed to pull talk battery, ring, or
message lamp power from the system power supply.
Powersuppliesareavailable that support onecard or up
to four cards. Refer to the illustration and chart on the
next two pages for cable termination information.

NOTE: If you receive a power supply witha connector
on the wires, the connector will have to be cut off be­fore the power supply can be installed. Also, if a four­card power supply is wall mounted, be surethat the ful­ly-enclosed side is on the bottom (i.e., facing down).

The loop limit for the SLC-16 is 103 ohms/2000 feet
(609 m.).

16-Port Lamp Options Card (LOC-16)

A 16-port Lamp Options Card (LOC-16) is also avail­able to provide visual message waiting capabilities for
single-line sets equipped with message lamps. The
single-line sets are then configured in database pro­gramming to receive visual and/or audible message
waiting indication tones. Except for these differences,
the installation and operation of the LOC-16 is similar
to that of the 8-port LOC described in the manual:

Part Numbers

The new SLC-16, LOC-16, and power supply part
numbers are:

SLC-16
LOC-16 550.2104
Power Supply for 1 Card 550.0114
Power Supply for up to 4 Cards 550.0116

NOTE: The SLC-16 and LOC-16 can be used only
with version 4.3 (or higher) system software.

550.2116

Page 3 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

FIGURE 1. SLC-16 BLOCK CABLE TERMINATIONS

SINGLE-

LINE

CARD

W/BL
BL/W
W/O
O/W
W/G
G/W

Y/BL
BL/Y
Y/O
O/Y

Y/G
G/Y
Y/BR

BR/Y
Y/S
S/Y

NOTUSED
NOTUSED

TIP

RING

TIP

RING

TIP

RING

TIP

RING
NOTUSED
NOTUSED

SLC-16

1.1 1.1

1.2

1.3

1.16

1.2

1.3

1.16

66M1-50-TYPE

BLOCK

(PART OF MDF)

W/BL TIP

BL/W RING

W/BL TIP

BL/W RING

MODULAR

ASSEMBLY

GY

RBK

MODULAR

ASSEMBLY

GY

RBK

JACK

TO SINGLE­LINE SET OR
PLAYBACK
DEVICE

JACK

TO SINGLE­LINE SET OR
PLAYBACK
DEVICE

AMPHENOL-

TYPE

CONNECTOR

GND (BLACK)

–48V EXT ((RED)

POWER SUPPLY

GND (BLACK)

–72V EXT (YELLOW)

NOTE: For simplicity, this figure shows single-line sets and playback devices being installed using one­pair cable and four-conductor m odular jacks. Of course,if three-pair cable and six-conductor modularjacks
are used instead (as is recommended), extra terminal blocksand t he use ofcross-connect wiring techniques
are required.

Page 4 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

FIGURE 2. SLC-16 CABLE TERMINATIONS ON THE SLC-16 STATION BLOCK

AMPHENOL

NO.

26 W–BL TIP

1 BL–W RING

27 W–O TIP

2 O–W RING

28 W–G TIP

3 G–W RING

29 W–BR TIP

4 BR–W RING

30 W–S TIP

5 S–W RING

31 R–BL TIP

6 BL–R RING

32 R–O TIP

7 O– R RING

33 R–G TIP

8 G– R RING

34 R–BR TIP

9 BR–R RING
35 R–S TIP
10 S–R RING
36 BK–BL TIP
11 BL–BK RING
37 BK–O TIP
12 O–BK RING
38 BK–G TIP
13 G–BK RING
39 BK–BR TIP
14 BR–BK RING
40 BK–S TIP
15 S–BK RING
41 Y–BL TIP
16 BL–Y RING
42 Y–O NOT USED
17 O–Y NOT USED
43 Y–G GND B2 (BLACK)
18 G–Y –48V EXT (RED)
44 Y–BR NOT USED
19 BR–Y NOT USED
45 Y–S GND B1 (BLACK)
20 S–Y –72V EXT (YELLOW)
46 V–BL NOT USED
21 BL–V NOT USED
47 V–O NOT USED
22 O–V NOT USED
48 V–G NOT USED
23 G–V NOT USED
49 V–BR NOT USED
24 BR–V NOT USED
50 V–S NOT USED
25 S–V NOT USED

CABLE

PAIR

SLC-16

Page 5 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

Loop/Ground Start Card (LGC) and LGC Daughter Card (LGC-D) Modification

Under certain conditions,previous versions of theLGC
(part no. 550.2309) and the LGC-D (part no. 550.2310)
were not able to always properly detect the “ground

start” signal provided by the central office (CO). A
modification to the LGC and LGC-D has been imple­mented to correct this problem.

More specifically, the previous versions of the LGC
and LGC-D did not function properly in ground-start
mode when terminated on a CO trunk that had a
constantcurrent battery feed of lessthan approximately
25mA. The new cards have a built-in 50VDC power
supply and therefore no longer rely on the current from
the CO to detect the “ground start” signal.

Identifying the Problem

A customer site may have this problem if a keyset
user’s display shows “LINE IS UNPLUGGED” when
attempting t o access a ground start trunk on an LGC or
LGC-D. To determine if the card really does have a
problem detecting the ground start signal from the CO,
follow these steps:

(1) Ensure that the appropriate trunk circuit on the

card is programmed for ground start mode.
(Loop start mode is not subject to this problem.)

(2) Verify that the card is properly installed and

connected as outlined in the AXXESS Installa-
tion & Field Maintenance Manual.

to make sure the card can still receive dial
tone.

If you do not hear dial tone, apply ground to
the tip terminal. If you now hear dial tone,
tip and ring are reversed.

NOTE: Be sure the test set is in monitor
mode. If it is in off-hook mode, sometimes
the line can be seized regardlessof the polar­ity, and the test is invalid.

Identifying the Modified Cards

Remove the LGC and/or LGC-D and look at the part
number stenciled on the card. Immediately after the
part number, there should be a dash (–) and a single
letter contained within a box. This denotes the revision
level of the card. The following chart shows the revi­sion level of the current, modified cards:

CARD PART NO. ECN NO. REVISION

LGC 550.2309 4813 826.5223–4D

(or higher)

826.5223–5D
(or higher)

826.5223–6
(any letter)

LGC-D 550.2310 4814 826.5224–3B

(or higher)

826.5224–4B
(or higher)

826.5224–5
(any letter)

(3) Verify that tip and ring for the trunk circuit are

properly connected. Here is a simple method
that works for most cases:

a. At the associated CO block, remove the

bridging clips for the trunk.

b. On the telco side of the block, attach a test

set (butt set) in monitor mode (on-hook) to

tip and ring.
c. Apply ground to the ring terminal.
d. If you hear dial tone (only while ground is

applied), tip and ring are properly con-

nected. Replace the bridging clips and check

Page 6 of 73

Compatibility

Improperly paired cards will not work together and the
trunks attached to these cards will not function.

LGC –6 cards will only work with LGC-D –5 cards
(and visa versa). They are not backwards compatible.
LGC–4and–5cardswillonlyworkwitheither LGC-D
–3 and –4 cards.

Resolution

If a system is experiencing this problem and if it is
equipped with older, unmodified LGC and/or LGC-D
cards, the card(s) may be replaced by contacting Inter­Tel Technical Support.

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

Call Routing to Public Network

This feature changes the AXXESS system in the fol­lowing ways:

•

Call Routing Tables can be programmed to route
outside calls to outgoing trunks, using Automatic
Route Selection (ARS)or a trunk group. However,
Primary Rate trunks can be used only through
ARS; individual B-channel trunks or trunk groups
containing B-channel trunks will not function
properly with this feature.

•

The system provides a means for thetrunk-to-trunk
call to be supervised including normal trunk dis­connect supervision and timer disconnect supervi­sion.

•

Toll restriction will be enforced on call attempts
made from one trunk to another trunk or trunk
group (but not on trunk-to-ARS calls).

Access To Outgoing Trunks

Call RoutingTables now allow patterns that route calls
to destinations of individual trunks, trunk groups, and
ARS anywhere single ring-in destinations are pro­grammed.

If the caller is routed to a trunk or trunk group that is
busy, the system will camp on to the trunk. The caller
will hear busy tones, followed by music. When a trunk
becomes available, the caller hears dial tone and can
complete the call.

Toll Restriction

To provide security on outgoing calls made through di­rect trunk-to-trunk interfaces, t he toll restriction of the
selected outgoing trunk will be checked. However, if
ARS is used, toll restriction is not checked.

The toll restriction of the incoming trunk’s group and

that trunk’s “Subject To Toll Restriction” flag are not
checked.

If a caller dials a numberthat is not allowed t hrough toll
restriction, the call will be routed to the primary atten­dant.

Programming Call Routing Tables

Call Routing to the Public Network is programmed
through the Call Routing Table screens for program­ming Individual Patterns, Area Code Batch Inserts, or
Batch Ring-In Destinations,as shown on the next page.

Even though Primary Rate trunks appear in the selec­tion lists, they canonly be used by selectingARS;indi­vidual B-channel trunks or trunk groups containing B­channel trunks will not function properly with this
feature.

NOTE: This cannot be programmed if you enter data­base programming using the “User” password and it
cannot be programmed through an Administrator’s
keyset.

Page 7 of 73

NOW YOU CAN CHOOSE ARS,
TRUNKS, OR TRUNK GROUPS

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

NOW YOU CAN CHOOSE ARS,
TRUNKS, OR TRUNK GROUPS

NOW YOU CAN CHOOSE ARS,
TRUNKS, OR TRUNK GROUPS

Page 8 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

SMDR and Message Print Changes To Support Call Routing To The Public Network

Several changes have been made to the Station Mes­sage Detail Recording (SMDR) feature to support Call
Routing to the Public Network.

You can choose which trunks to include in the SMDR
report. This is done through the SMDR Programming
screen (shown below), just as it was for including sta-

tions. A new Trunks command button has been added
that displays a selection screen(shown at the bottom of
the page). The SMDR window also includes a new
check box for “Record All Trunk to Trunk Calls.” This

will include calls, made from one outside caller to
another, in the SMDR report.

An outgoing call that has been initiated by another
trunk will show the initiating trunk’s number in the
“EXT” field of the SMDR report.

←

NEW BUTTON

NEW OPTION

→

Page 9 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

Station Password

A station password has been added to the system. This
password is used for the new Remote Programming
feature.

The station password can be up to 8 digits in length.
The default password is the extension number of the
station. The password can be changed by entering the
Program Station Password feature code at the station or
when using the new Remote Programming feature (de­scribed in detail on page 12). It can also be pro­grammed through Individual Station programming, as
described on page 12.

If the new password is programmed from a station, the
user will be prompted for the old password, then the
new password, and will be asked toverify the new pass­word. If it is programmed through Remote Program­ming, the user will alreadyhave entered a correct pass­word, so the user is only prompted for the new
password and will be asked to verify the password.

Should the verified password and new password not
match, the old password will be retained and the pro­gramming session canceled.

TO CHANGE THE STATION PASSWORD FROM YOUR STATION:

(4) Enter the Program Station Password feature

code (392). You hear aconfirmation tone. Ifyou
have a display, it shows ENTER PASSWORD.

(5) Enter your current password, followed by #. (At

default it is your extension number.) If you have
a display, it shows NEW PASSWORD.

NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
your station will return to the idle state.

(6) Enter the newpasswordfollowedby #. Youhear

a c onfirmation tone.

(7) Enter the new password again for verification

followed by #. You hear a confirmation tone. If
you have a display, it shows PASSWORD
SAVED. Your station returns to the idle state.

TO CHANGE THE STATION PASSWORD USING REMOTE PRO­GRAMMING:

(1) If calling from an outside telephone, access the

system through a DISA line. Enter the DISAse­curity code (if applicable). Youhearaconfirma­tion tone.

If programming from another station, lift the
handset or press the SPKR key.

(2) Enter the Remote Programming feature code

(359). You hear a confirmationtone. If you have
a display, it shows ENTER EXTENSION.
(Executive Keyset users can press the IC DIR
key to use the intercom directory to look up a
number.)

(3) Enter the extension to be programmed. You

hear a confirmation tone. If you have a display,
it shows ENTER PASSWORD. If you entered
an invalid extension number, you will hear reor­der tones and can try again.

(4) Enter the extension’s password followed by #.

You hear a confirmation tone.
NOTE: If you enter an incorrect password, the

display will show INVALID PASSWORD. Out­side callers will be returned to dial tone and sta­tions will return to the idle state.

(5) Enter the Program Station Password feature

code (392). You hear aconfirmation tone. Ifyou
have a display, it shows NEW PASSWORD.

(6) Enter the new password, followed by #. You

hear a confirmation tone.

(7) Enter the new password again for verification,

followed by #. You hear a confirmation tone. If
you have a display, it shows PASSWORD
SAVED. Outside callers will hear dial tone and
stations return to the idle state.

The Program Station Password feature code (392) is
now included in the Extensions, Usernames, and Fea­ture Codes programming screen.

There is also a Station Password command button in
Individual Station Information, Miscellaneous Station
Information screen that allows the programmer to
change the password, as shown on the next page.

Page 10 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

←

NEW BUTTON

To change the station password through database pro­gramming, use the screen shown above. It can be
reached by selecting Miscellaneous Station Informa­tion from the Individual Station Information program­ming screen.

NOTE: This cannot be programmed if you enter data­base programming using the “User” password and it

cannot be programmed through an Administrator’s
keyset.

PASSWORD: When you select the Password com­mand button, the following window appears. Enter the
desiredpassword,upto eight digits, and selectOK.(Or,

select Cancel to exit without changing the password.)
Anotherscreenwillappear that allows you to verifythe
password. Enter the password again, exactly as you en­tered it the first time. If you make a mistake, you will
see an error message and must start over.

Page 11 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

Remote Feature Programming

The Remote Programming feature allows a user to
place a phone in do-not-disturb mode (DND) or for­ward the station’s calls, either from another station or

through DISA.
The Remote Programming feature code (359) is now

included in the Extensions, Usernames, and Feature
Codes programming screen.

Do-Not-Disturb Programming

TO PLACE A STATION IN DO-NOT-DISTURB MODE USING THE
REMOTE PROGRAMMING FEATURE:

NOTE: Aftereach entry, non-display keyset users will
hear a confirmation tone. Outside callers using a DISA
line will hear confirmation tone followed by DISAdial
tone. Display keyset users will not hear confirmation
tones but will see a prompt asking for the next entry.

(1) If calling from an outside telephone, access the

system through a DISA line. Enter the DISAse­curity code (if applicable). Youhearaconfirma­tion tone followed by DISA dial tone.

If programming from another station, lift the
handset or press the SPKR key.

(2) Enter the Remote Programming feature code

(359). If you have a display, it shows ENTER
EXTENSION. (Executive Keyset users can
press the IC DIR key to use the intercom direc­tory to look up a number.)

(3) Enter the extension to be placed in DND. If you

have a display, it shows ENTER PASSWORD.
If you entered an invalid extension number, you
will hear reorder tones and can try again.

(4) Enter the extension’s password, followed by #.

If you have a display, it shows ENTER FEA­TURE CODE.

NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
the call is disconnected. Station users will hear
reorder tones.

(5) To turn on Do-Not-Disturb:

a. Enter the Do-Not-Disturb On feature code

(370). (The On/Off feature code cannot be

usedin remote programming.) If youentered

an invalid feature code, you will hear reor-

der tones and can try again.

NOTE: If the station you are programming

is not allowed to use DND, you will hear re-

order tones and the display will show CAN-

NOT ACCESS RESERVED FEATURE.

Outside callers will be returned to dial tone
and stations will return to the idle state.

b. Enter the desired do-not-disturb message

number (01–20). If you entered an invalid
message number, you will hear reorder tones
and can try again.

c. Enter the optional second-line message text,

if desired, using any combination of the fol­lowing methods:

Remain in numeric mode: Press the keypad
keys to enter the desired number. Use the
pound key (#) for a hyphen (–) and the aster­isk key (*) for a colon (:). Keyset users can
press the FWDkey once to leave a space, or
press the MUTE key to backspace.

Change to alphanumeric mode (keysets
only): Press the MSG key (the key lights) or

the USE ALPHA MODE menu key, then en­ter the desiredcharacters. (Referto the chart
and instructions in your user guide.) Keyset
users can press the FWD key once to
advance or twice to leave a space, or press
the MUTE key to backspace.

Use speed-dial and/or redial numbers (key­sets only): In either numeric or alphanumer-

ic mode, you can speed dial a number (using
the speed-dial key or feature code). In nu­meric mode you can press the REDIAL key
to enter the stored characters. You may
chain speed-dial and/or redial numbers to­gether.

d. Hang up to complete the programming.

(6) To turn off Do-Not-Disturb: Enter the Do-

Not-Disturb Off feature code (371). (The On/
Off feature code cannot be used in remote pro­gramming.) The call is automatically
disconnectedwhenthe feature code is accepted.
If you entered an invalid feature code, you will
hear reorder tones and can try again.

Remote Forward Programming

TO FORWARD A STATION USING THE REMOTE PROGRAMMING
FEATURE:

NOTE: Aftereach entry, non-display keyset users will
hear a confirmation tone. Outside callers using a DISA
line will hear confirmation tone followed by DISAdial
tone. Display keyset users will not hear confirmation
tones but will see a prompt asking for the next entry.

(1) If calling from an outside telephone, access the

system through a DISA line. Enter the DISAse-

Page 12 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

curity code (if applicable). Youhearaconfirma­tion tone followed by DISA dial tone.

If programming from another station, lift the
handset or press the SPKR key.

(2) Enter the Remote Programming feature code

(359). If you have a display, it shows ENTER
EXTENSION. (Executive Keyset users can
press the IC DIR key to use the intercom direc­tory to look up a number.)

(3) Enter the extension to be forwarded. If you have

a display, it shows ENTER PASSWORD. If you
entered an invalid extension number, you will
hear reorder tones and can try again.

(4) Enter the extension’s password, followed by #.

If you have a display, it shows ENTER FEA­TURE CODE.

NOTE: If you enter an incorrect password, the
display will show INVALID PASSWORD and
the call is disconnected. Station users will hear
reorder tones.

(5) To turn on Call Forward:

a. Enter one of the followingCall Forwardfea-

ture codes. If you entered an invalid feature

code, you will hear reorder tones and can try

again.

Call Forward All Calls 355............

Call Forward If Busy 357.............

Call Forward If No Answer 356........

Call Forward If No Answer/Busy 358...
b. Enter the forwarding destination. This can

be an extension number or a trunk access

code followedby an outside telephone num-

ber.

If the forward destination is an extension

number, programming is complete and the

call is disconnected automatically.

If the forward destination is an outside num-

ber, hang up to complete the programming.

Group Listen F eature (Keysets Only)

The Group Listen feature allows a keyset user to trans­mit a conversation over the keyset speaker while in
handset or headset mode. This allows other people in
the room to listen to the conversation. However, the
keyset microphone remains disabled so that only the
headset or handset user can speak.

This feature cannot be used on a handsfree call. The
user must be on a call using the handset or a headset
before entering the feature code. Group Listen cannot
be used on single-line sets.

TO TURN THE GROUP LISTEN FEATURE ON OR OFF DURING A
CALL:

While on a call using the handset or a headset,
press the Special key and enterthe Group Listen
feature code (312). You hear a confirmation
tone and the display shows GROUP LISTEN
ON or GROUP LISTEN OFF. (The other party
will not hear the confirmation tone.)

The Group Listenfeature code (312) is now included in
the Extensions, Usernames, and Feature Codes pro­gramming screen. It is also available through the
Executive Keyset display menu.

When the feature is active in handset mode, the SPKR
lamp will remain unlit. Thisallowstheuserto place the
call into handsfree mode at any time during the call by
pressing the SPKR key. When the feature is active in
headset mode, the SPKR lamp is lit. Pressing the key
will disconnect the call.

The Group Listen feature code can be programmed un­der a feature key or DSS/BLF key just like any other
feature. The key functions as a toggle. If the key has a
lamp, it is lit when the feature is activated and unlit
when the feature is turned off.

If the Group Listen feature is active when an OHVA
call is receivedbythe keyset, the OHVA call will camp
on (because the speaker is busy).

If the station is not permitted to forward to

the destination entered, you will hear reor-

der tones and can try again.

If you hang up before entering a forward

destination, the programmed forwardis can-

celed.

(6) To turn off Call Forward: Enter 355 and then

hang up instead of entering a destination. You
hear a confirmation tone.

Page 13 of 73

CO Hookflash on Conference Calls

The system now supports the CO Hookflash feature
code (330) during a conference call.

TO GENERATE A HOOKFLASH WHILE ON A CONFERENCE
CALL:

Press

code (330).

∞

and dial the Hookflash feature

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

OPX Disconnect Enhancement

In previous software versions, some sites had difficul­ties when using a loop start T1 line configured for OPX
to connect two Inter-Tel systems and performing

“semi-networking” applications such as intercom ac­cess, lighting message lamps, and shared voice mail.
The reason for the difficulty is that the T1 OPX does
not send a disconnect signal to the loop start trunk,
which caused trunks to be “locked up.”

The solution was to add a new flag in the 4.3 software
version.Thestationflag,forsingle-line stationsonly,is
called “Send T1 OPX Disconnect Flash.” It sends a pro­prietary disconnect signal from the T1 OPX to the loop
start trunk. (The “A” bit is toggled high for the duration
of the SL Disconnect Flash Duration timer.) Atdefault,
this flag is disabled.

The “Send T1 OPX Disconnect Flash” flag appears in
the Station MiscellaneousFlagsscreenand the Individ­ual Station/Miscellaneous Flags screen below the
“Outside Party Call Information Has Priority” flag. By
default the flag is disabled.

To use this new station flag, you must have a T1 Card
equipped with the proper firmware. The part numbers
for the chips are 827.8664 (U4) and 827.8665 (U5). To
remind you, a warning will be displayed in Database
Programming whenever the flag is changed. The warn­ing states that the flag will have no effect unless the
correct T1 firmware is installed on the card. If your T1
Card does not have the proper firmware, there is an up­grade kit available (part number 828.1423).

Trunk Group PRI Call By Call Feature

AXXESS trunk groups now provide limited access to
PRI Call By Call services. Each trunk group that con­tains B channels can be assigned a PRI Call By Call
feature to use for outgoing calls. The supported CallBy
Call features include switched digital circuit services,
foreign exchange, TIE services, local exchange, OUT­WATS, inter-exchange carrier services, and custom
AT&T and Nortel private networks, features, and ser­vices. If the customer wishes to use more than one PRI
Call By Call feature, there can be multiple trunk
groups, each programmed to use a different feature.
The customer then can select the Call By Call feature
by selecting the trunk group associatedwith the feature.

When the trunk group has a programmed Call By Call
feature, all channels within the specified trunk group
will indicate the PRI Call By Call feature code in the
outgoing ISDN message. Each outgoing ISDN call
sendsaSETUPmessage on the Primary Rate D channel
that contains the B channel(voice channel) assignment,
called digits information, and t he network-specific fa­cility. The PRI Call By Call feature is specifiedwithin
the network-specific facility, ISDN information ele­ment which contains the Call By Call feature code.

To properly program the PRI Call By Call feature, the
installer must analyze the customer’s ISDN outgoing
call traffic and configure the amount of B channels
needed to support a particular Call By Call feature or
service. In the service order, the installer must request
the Call By Call service for the PRI span or a subset of
channels.

NOTE: This flag does not affect T1 channels config­ured for Loop Start. Therefore, an Inter-Tel system can
be on the receiving end with T1 Loop Start channels
and will recognize the disconnect. However, it cannot
send the disconnect — only an AXXESS with 4.3 soft­ware and T1 OPX can send the disconnect.

Advanced CO Interfaces Premium Feature

Database Programming will not allow the system to
equip a T1/PRI Card unless the Premium Feature for
“Advanced CO Interfaces” is enabled.

When a database is updated andthe update programde­tects that a T1/PRI card is equipped without the “Ad­vancedCOInterfaces”premium feature enabled, itwill
display an error message that says, “You have B-chan­nels disabled. To activate the B-channels, turn on the
Advanced CO Interfaces Premium Feature.”

Page 14 of 73

Programming

The installer selects the Call By Call feature during
trunk group programming, as shown on the next page,
by selecting the desired feature from the PRI Call By
Call drop down box.

Afterthe trunk group has been createdandassignedto a
Call By Call feature, the appropriate ISDN B channels
are programmed into the trunk group.

Operation

The station user dials ARS or a PRI trunk group exten­sion. The AXXESS system selects the trunk group’s
programmed Call By Call feature. The AXXESS sys­tem automatically inserts the Call By Call feature into
the ISDN call control message and transmits the mes­sage to the public network.The Public Network accepts
or rejects the requested Call By Call feature in the
ISDN message.

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

NEW DROP-DOWN BOX

The PRI Call By Call drop down box includes the fol­lowing selections:

•

Call By Call Inactive

•

AT&T WATS Band

•

AT&T Banded OUTWATS

•

AT&T Foreign Exchange

•

AT&T TIE Trunk

•

AT&T Local Operator

•

AT&T Carrier Operator

•

AT&T Virtual Private Network

•

AT&T MEGACOM 800

•

AT&T MEGACOM

•

AT&T INWATS

•

AT&T WATS Maximal Band

•

AT&T ACCUNET Switched Digital

→

•

AT&T International LDS

•

AT&T International 800

•

AT&T Electronic Tandem Network

•

AT&T Private Virtual Network

•

AT&T DIAL-IT 900 / MultiQ

•

AT&T National ISDN INWATS

•

AT&T Unbanded OUTWATS

•

Nortel Private Network

•

Nortel INWATS

•

Nortel OUTWATS

•

Nortel Foreign Exchange

•

Nortel TIE trunk

NOTE: This cannot be programmed if you enter data­base programming using the “User” password and it

cannot be programmed through an Administrator’s
keyset.

Page 15 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

OS/2 And NT Versions of AXXESSORY Talk

There are now two versions of AXXESSORY Talk that
are compatible with the 4.3 software release. One ver­sion runs under OS/2 andthe other runs underWindows
NT Workstation 4.0.

The OS/2 version has two major changes from the pre­vious release:

•

Fax Delivery Report now indicates failed deliver­ies (see page 23)

•

Programming Fax-On-Demand Port availability
(see page 33)

The Windows NT version includes several new fea­tures:

•

Fax Delivery Report indicates failed deliveries
(see page 23)

•

AXXESSORY Talk VisualMail (see page 24)

•

Automatic Fax Detection to transfer to an exten­sion number or to forward the fax to an E-mail ad­dress (see page 31)

•

Programming Fax-On-Demand Port availability
(see page 33)

NT 16-Port PC 550.5224
NT 24-Port PC 550.5225
NT 32-Port PC 550.5226

NOTE: Installers must provide Inter-Tel with proof of
Windows NT certification t o purchase the new voice
mail PC or to receive Technical Support assistance.

Specifications

The Windows NT-based AXXESSORY Talk PC is
equipped with the following items:

•

Microsoft Windows NT Workstation version 4.0
operating system software (equipped with Service
Pack 3)

•

Pentium 133MHz (or higher) microprocessor

•

32MB (or more) RAM

•

1.2GB (or larger) hard disk drive

•

3.5-inch (1.44MB) double-sided/high-density
floppy disk drive

•

CD-ROM

•

Network Interface Card

•

Standard VGA monitor, keyboard, and mouse

•

Voice Mail Save/Restore to a Network drive (see
page 34)

NOTE: The AXXESSORY Talk database is compat­ible in both versions. This means that a customer that
has the OS/2 version can switch over to the Windows
NT version (or vice versa) and simply copy the data­base files from one version to the other. All mailbox
configurations (messages, timers, etc. ), will have the
same programming as in the other version.

Windows NT PC

Because the new Windows NT-based PC is somewhat
similar in design and function to the original
OS/2-based PC, only the differences are noted in this
addendum. For all other specification and installation
information, refer to the Issue 4 AXXESS Installation
and Field Maintenance Manual.

The part numbers for the new system are as follows:

NT PC Upgrade Unit
NT 4-Port PC 550.5221
NT 8-Port PC 550.5222
NT 12-Port PC 550.5223

550.5220

The Network Interface Card (NIC) is a specially de­signed network communications processor card that
can transfer data packets between the AXXESSORY
Talk PC and a Local Area Network (LAN).

The RJ45 connector on the Network Interface Card
connects to the LAN via a customer-provided standard
network interface cable.

Hardware Installation

The chassis and motherboard used in the NT-based PC
are slightly different than the chassis and motherboard
used in the OS/2-based PC. See Figures 3 and 4 on
pages 21 and 22 for sample diagrams. For all other
hardware installation information, refer to the Issue 4
manual.

Windows NT Installation

The NT-based AXXESSORY Talk PC is shipped with
Windows NT W orkstation (version 4.0 with Service
Pack 3) already installed and properly set up. If neces­sary, Windows NT can be re-installedusingthe instruc­tionsoutlined in Microsoft’sinstallation manual, while

observing the items listed below:

• Use FAT file allocation rather than NTFS

Page 16 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

•

Install TCP/IP protocol

•

Install Service Pack 3 (which can be downloaded
directly from Microsoft’s web site)

software has been installed before, you will be
asked to stop the Avdap service.

(9) A Select Destination Directory window asking

you for the desired destination directory name

AXXESSORY Talk Software Installation

If necessary, use the following procedure to re-install
the Windows NT version of AXXESSORY Talk ap­plications software.

NOTE:The hard disk drive mustbeproperly formatted
and must have Windows NT Workstation version 4.0
with Service Pack3installed. Also, if upgradingfrom a
previous version of Windows NT AXXESSORY Talk,
first stop the Avdap service in Control Panel (see page
19 for details).

(1) If not already installed, attach the VGAmonitor

to the 15-pin Monitor Card connector on the
back of the AXXESSORY Talk PC. Then, plug
in the monitor’s AC power cord and turn on the
monitor’s AC power switch.

(2) If not already installed, attach the keyboard and

mouse to their appropriate connectors on the
back of the PC.

(3) Turn on the PC’s AC power switch and allow

the system to boot up.

appears. If the software has been installed be­fore, the previous directory will be the default
value, if not it is C:\AVDAP.

(10) To use the default drive and directory name, se-

lect the Next commandbutton. To select anoth­er drive and/or directory, select the Browse
command button and follow the displayed in­structions.Ifyou are re-installingsoftware,skip
to step 15.

NOTE: If the directory already exists, a mes­sage displays asking if you are sure you want to
use that directory. Select the Yes commandbut­ton to continue.

(11) The next window asks, “ Create Installer Ac-

count?” If you want a user account for the in­staller to log into Windows NT, select Yes. If
not, select No and skip to step 15.

(12) The User Account Information window appears.

Enter the desired logon name.

(13) Enter and then verify the password. This is a

case-sensitive password that can contain up to

(4) Press Ctrl–Alt-Del, log on as the systemadmin-

25 characters (any character).

istrator, and the press the OK command button
to continue.

NOTE: In the default state, the NT system ad­ministrator does not have a password. Inter-Tel
recommends setting up a password.

(5) Insert Applications Software Disk 1 of 5 in the

PC’s floppy disk drive.
NOTE: “Applications Software” disks 1–5

must be installed. For optional Japanese voice
prompts, “Japanese Prompts” disks 1–3 may
also be installed as described in step 30.

(6) Select “Start” and then “ Run. ”
(7) In the Command Line text box, enter “A:setup”

(or “B:setup” if the B drive is used). Thenselect
the OK command button.

NOTE: If necessary, you can select Cancel
from any setup window to exit without perform­ing the installation. Also, during the file instal­lation process, pressing ESC will exit the setup
program without completing the installation.

(14) Select the Next command button t o continue.
(15) When the “Ready To Install” window appears,

select the Next command button.

(16) Follow the installationinstructions displayed on

the monitor to install disks 2–5.

(17) After most of the files from the fifth disk are

installed, a Rhetorex Configuration Wizard
window appears. Select the Next command but­ton to continue.

(18) A Board Information window appears. Select

the Add command button.
(19) Select VP (RDSP/Vantage) as the Board Type.
(20) Select the appropriate model from the list. The

model depends on number of ports. For exam-

ple, use RDSP/4000 for four ports, RDSP/8000

for eight ports, RDSP/24000 for 24 ports, etc.
(21) Set the Address to 300 (default) for the first

board in the PC. Use 308 for the second board

and 310 for the third board.

(8) A Welcome window appears. Select the Next

command button to begin the installation. If the

Page 17 of 73

NOTE: If anyVPCsare later added or removed

from the system, the Rhetorex Configuration

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

Wizard window can be accessed by running the
Rhetorex Configuration Utilitythat is locatedin
the AXXESSORY Talk folder inside the Pro­grams group.

(22) Select the OK command button, followed by the

Next command button.

(23) An Interrupt Request (IRQ) window appears.

Make sure the IRQ Valueis set to “5” (default).

Thenselect the Next command button to contin­ue.

(24) A Shared Memory Address window appears.

Make sure the shared memory address is set to
“0xD0000” (default). Then select the Next com­mand button to continue.

(25) An Advanced Options window appears. Select

the Advanced Optionscommand button to open
a dialog. In the dialog, change the Driver Start­up to “Automatic.” Then select Ok to close the
dialog and select the Next command button to
continue.

(26) Another window displays, asking if you wish to

automatically start the drivers after updating
your configuration. Select No (default) and then
select the Finish command button to continue.

Windows NT Software Configuration

The following optional Windows NT software configu­ration changes can be made if necessary.

AXXESSORY Talk (Avdap) Service: The version 4.3
Windows NT-based AXXESSORY Talk software is
designed to start as a service using the default system
service account. Once started, it attempts to logon as a
network user in order to gain network access and, if
necessary, will continue to try to log on about once a
minuteuntilit either succeeds or is terminated.Howev­er, theseattemptswillnotdelay the start of AXXESSO­RY Talk features, other than VisualMail. While the
networkconnectionis down (either while the serviceis
awaiting logon or because of a later failure), Visual­Mail and activities, such as print report or save/restore,
mapped to a network location will fail. Once the logon
succeeds and while the network is up, activities involv­ing the network connection will succeed.

AXXESSORY Talk will start up automatically and
does not require a user to log on to Windows NT in or­der to start it. However, the service must wait for “log
on” to get access to network resources in the following
situations:

•

If the customer’s E-mail System is configured to
MAPI, the service needs to log on so that it can
access the E-mail server.

(27) After some additional files are installed, the

HASP Device Driver Installation Utility for
Windows NT window appears. Select the OK
command button to continue.

(28) Afterthe remaining files are installed, a window

appears stating that AXXESSORY Talk has
been successfully installed. Select the Finish
command button to continue.

(29) A window appears informing you that you must

restart the system to complete the installation.
Select the OK command button.

(30) To install the Japanese voice prompts (if de-

sired), remove Applications Software Disk 5 of
5 and insert NT Japanese Prompts Disk 1 of 3.
Select “Start” and then “Run.” Enter “a:pmtse­tup” and press ENTER. Then follow the instal­lation instructions displayed on the monitor.

NOTE: If Japanese language prompts are not
installed,yeta user attempts to access them,En­glish prompts will be delivered instead.

(31) If desired, disconnect the monitor, keyboard,

and mouse.

•

The B: drive ismapped to a network drive; the ser­vice needs to log on so that it can access the direc­tory on the network drive.

To log on to the domain server, the service requires a
valid user ID and passwordon the domain server. They
are programmed throughAXXESSORY TalkDatabase
Programming in the AXXESSORY Talk System-Wide
Programming window (see page 27). The user ID and
password can be obtained from the Windows NT sys­tem administrator. It is important that the system ad­ministrator set up the password so that it will not ex­pire. If the password expires, the log on will fail.

The account that the Avdap service usesmust be part of
the local “Administrator” group on the AXXESSORY
Talk PC and it must have an Advanced User Right set
to “Log on as a batch job.” To do this, follow these
steps:

(1) Select the Start button and open Programs, then

Administrative Tools (Common), and then se-

lect User Manager.

(2) Select the Administrators group from the list in

User Manager.

(3) Select the Add button.

Page 18 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

(4) Choose the Avdap service account from the

Names list. Select the Add button to add this
name.

(5) Select OK to exit to the Local Group Properties

window.

(6) Select “User Rights” from the Policies drop-

down menu.

(7) Check the box in the lower left corner to “Show

Advanced User Rights.”

(8) Select “Log on as a batch job” from the Right

drop-down list, then select the Add command
button.

(9) Choose the Avdap account from the “Names”

list and select the Add command button. Then

select OK.
(10) Select OK to exit the User Rights window.
(11) Exit the User Manager program.
There are two ways you can start the Avdap service

manually:

•

Open Services inside the Control Panel. Select the
“Avdap” service and select the Start button.

•

Open a command shell, then type: net start avdap

There are three ways you can shut downthe Avdap ser­vice manually:

•

From the avdapmon window (see next section),
type ~ (tilde).

•

Open Services inside the Control Panel. Select the
“Avdap” service and select the Stop button.

•

Open a command shell, then type: net stop avdap

AvdapMon Utility: Because the AXXESSORY Talk
software is running as a service, it does not have a con­sole for displaying output. Inter-Tel provides a stand
alone program called “AvdapMon” that can be used for
viewing the AXXESSORY Talk software messages.
The setup program automatically creates a shortcut to
Avdapmon in the AXXESSORY Talk programming
group in the Programs folder.

Avdapmon uses a TCP/IP socket to connect to the
AXXESSORY Talk software. It can be run from the
AXXESSORY Talk PC itself or any other PC running
Windows NT or Windows 95, as long as there is aTCP/
IP network connection from the PCrunning the Avdap­MonutilitytotheAXXESSORY Talk PC. Note that the
software supports only one active AvdapMon connec­tion.

This program has the following parameters:

avdapmon <IP number> <socket number>

The <IP number> is the IP number of the AXXESSO­RYTalk PC in “dotted notation” (e.g. 190.253.11. 210).

The <socket number> is the socket number of the Av­dap service. If not configured differently, the default
socket number is 4444.

If the AvdapMon utility is run on the AXXESSORY
Talk PC itself, there is a shortcutnotation to specify the
IP and port numbers. In this case, simply type avdap-
mon . . (that is: avdapmon followed by a space, a peri-
od, a space, and a period again).

To protect the AXXESSORY Talk against unautho­rized access through AvdapMon, a password can be re­quired to use the AvdapMon utility. This password is
set through Database Programming (see page 27).

Registry Information: AXXESSORY Talk 4.3 now
uses Windows NT Registry to store the command line
options.To modify values in the Registry,use the Win­dows NT registry editor program called RE­GEDT32.EXE.

CAUTION: Thisregistry configuration is not a part of
the software configuration. It is included here for diag­nostic and troubleshooting purposes only. Under nor­mal circumstances,you should never needto access the
registry settings. This procedure should only be per­formed by a trained installer; modifying the registry
values improperly can damage Windows NTconfigura­tion and render it unusable.

To modify the Avdap parameter in the registry, follow
these steps:

(1) Run the registry editor program by typing

regedt32 from a command prompt or select the
Start button, select Run, and type regedt32 in
the Open line.

(2) Select the HKEY_LOCAL_MACHINE win-

dow and locate the subkey called “Software.”

Open the Software subkey.
(3) Locate and open the subkey called “Inter-Tel.”
(4) Locate and select the Avdap subkey.
(5) Inside this subkey is a value called “Parame-

ters.” The type of this value is REG_MUL-

TI_SZ. Edit the value.
(6) You will see a window called Multi-String Edi-

tor that permits you to add or remove theAvdap

command option. Note that each option has to

appear a separate line. To add a new option,

simply type it in on a new line. To remove an

option, delete its line.
(7) When finished, select the OK button.
(8) Exit the registry editor program. The registry

will be saved automatically.

Page 19 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

Microsoft Exchange (MAPI) Setup

Use the following procedures to set up VisualMail us­ing Microsoft Exchange (a MAPI E-mail system).

NOTE: Be sure the AXXESSORY Talk PC has Win­dows NT 4.0 Service Pack 3 installed.

INSTALL MICROSOFT EXCHANGE:

Perform these procedures from the Administrator ac­count on the AXXESSORY Talk PC.

(1) Add the Network Account to the Administrator

group on the AXXESSORY Talk PC. This is
necessary for the account to have access to the
Exchange profile stored in the Windows NT
Registry.

(2) Run Exchange’s Setup.exe.

(3) When asked to type in your full name, use the

name of the mailbox that AXXESSORY Talk’s
VisualMail will use as its connectionto the ser­ver. This needs to be the same as the network
logon account name.

(4) Select the OKbutton forthisscreenandforeach

of the next two screens.
(5) Choose Typical installation.
(6) After the installation ends, place the cursor on

the Inbox desktop icon and click the right but-

ton. Then select “Properties” from the pop-up

menu.
(7) Select the Add button to start Exchange’s Setup

Wizard to create a profile.
(8) Verify that the Microsoft Exchange Server in-

formation service is selected, then select the

Next button.
(9) Type in the name of the Microsoft Exchange

server.

(10) Verify the name of the VisualMail’s mailbox.
(11) Select the Next button for this screen and for

each of the next three screens.

(12) At the conclusion screen, select the Finish but-

ton.

(13) After the Setup Wizard concludes, verify that

the profile you just created has the name of the
VisualMailaccountandthat it is indicated asthe

default profile.
(14) Select the Close button to exit.
(15) Run the program copy_profile.exe to copy the

newly created profile into an area of the Win-

dows NT Registry used by Exchange when

started from the VisualMail. This program must

be run whenever there is a change to the profile

or to the selection of the default profile in this

Properties dialog. (Like Setup.exe, this program

can be run from the Windows NT Explorer,

from the Start menu’s Run selection, or from a

command shell.)

Lotus Notes (VIM) Special Setup

When using Lotus Notes (a VIM E-mail system), in­cludethe directorywhereLotusNotesisinstalledinthe
Path System Variables. To do this, in Control Panel,
open System and select the Environment tab. then se­lect the Path variable from the System Variables list
and enter the Lotus Notes directory in the Value text
box. Select OK to close System. The Path will take ef­fect the next time the PC is rebooted.

SMTP/POP3 Special Setup

When VisualMail is configured for SMTP/POP3, you
must program the E-mail Real Name field as described
on page 28. However, the VisualMail must not be
logged on to the SMTP/POP3 E-mail service.

This is because when the VisualMail logs on to the
SMTP/POP3 server, the E-mail Real Name appears as
the sender. Once it is logged in, programming changes
to the E-mailReal Name will not takeeffectuntilVisu­alMail logs out and back in again. The best way to log
out is to change the E-mail System to “None,” update
the database. Wait at least 3 minutes to allow the data­baseupdate to take effect. Thenchangethe E-mail Sys­tem back to “SMTP/POP3” and update again. Visual­Mail will log back into the E-mail server.

Page 20 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997

FIGURE 3. SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC

SAMPLE CARD SLOT

ARRANGEMENT

INTERFACECARD

CARD

NETWORK

MONITOR

1ST VPC

2ND VPC

(PCM PORT)

OPTIONAL

FAX CARD

TO CPU

(PCM PORT)

TO OPC

TO PC

(COM2)

AUDIO INTERFACE

CARD

POWER CABLE

CONNECTOR

TO RS-232-C

(COM1)

PARALLELKBDMSE

NOTE: Depending on the m odel of PC being used, the sample card slot arrangement and connector
locations shown above could vary somewhat.

Page 21 of 73

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997

FIGURE 4. SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT

AUDIO INTERFACE

CARD (AIC)

OPTIONAL FAX

CARD OR 3RD VPC

2ND VPC

1ST VOICE PROCESSING

CARD (VPC)

NETWORK INTERFACE

CARD (NIC)

VIDEO CARD

NOTE: Depending onthe specific model of PCMotherboard being used, the sample card slot arrange­ment shown above could vary somewhat.

Page 22 of 73