Inter-Tel Eclipse2
Associate Display and Basic Digital Phone
Associate Display Phone 560.4200
Basic Digital Phone 560.4100
User’s Guide
Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
Inter-Tel needs.
Page 1 of 23
Feature Key Functions
Press To
IC or CALL Answer a call
OUTGOING Place an outgoing call
Unlit or flashing CALL button Select outside line or answer a call
IC Answer an intercom call
DND Enable or disable Do-Not-Disturb mode
CNF and phone numbers Place a conference call
HOLD Place a call on hold
TRANSFER plus station number Transfer a call to the desired station
SYS SPDL View/access system speed-dial numbers
REDIAL Redial a number or save the last number dialed
SPKR and hang up Use speakerphone
MSG Listen to or leave a message
MUTE Prevent the distant party from hearing any
sound from your end
FWD and destination number Forward calls to the dialed number
Up or Down Arrow Adjust volume during a call
Check with your system installer to confirm these default settings still apply.
Notes:
• Your phone may be programmed for one or two dial tones, one for intercom and one for
outside calls.
• If you hear four fast tones or a repeating fast tone, hang up and try again.
• Some phones feature both green and red LEDs. Green lights indicate a call holding,
ringing or active on your phone. Red indicates that the call is on another phone.
Set Up Your Mailbox
1. Dial the voice mail extension number.
2. Press “*”.
3. Enter your mailbox number and default password (your mailbox number).
4. To enter a password, enter up to 12 digits and press “#”. If you do not want a
password, just press “#”.
5. Press “#” to accept the entry after the system plays back the number or press “3” to
re-enter.
6. When prompted, record your first and last names and press “#”. Select one of the
following options:
a. Press “#” again to accept.
b. Press “1” to replay the name.
c. Press “2” to add to your name.
d. Press “3” to erase and re-record.
The system plays a prompt that introduces the voice mail features. Press “#” to skip.
Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
Inter-Tel needs.
Page 2 of 23
Making and Receiving Calls
Placing Intercom Calls
1. Dial an extension number (with or without handset lifted).
2. If you hear a double tone, wait and then speak. Wait for the call to be answered when you
hear the continuous ringing.
To place a non-handsfree call that will ring at the other phone until answered, press “#” before
dialing.
To leave a message if there is no answer or the phone is busy, press MSG key and wait for the
message center to pick up.
If the extension is unavailable (but not in do not disturb), you may stay on the line until the
phone is available.
To request a call back, press “6” and hang up. Your phone will ring when the extension if
available. Press “6” again to cancel before you get your callback.
Answering Intercom Calls
To respond to an intercom call coming through on your speakerphone, either speak towards your
speaker or lift the handset for privacy.
To respond to a ringing intercom call, press SPKR or IC and speak towards your speaker or lift the
handset for privacy.
To disable your phone’s handsfree answering feature, dial “319” while on-hook. Dial “319” again
to enable.
To redirect a ringing call, press SPCL and dial “331” then the extension or outside number to
receive the call.
To accept an Off-Hook Voice Announce call (a call that comes through on your speakerphone
while you are on a call – you will hear a double tone), talk handsfree with the caller over the
speakerphone. The caller on the handset will be able to hear you and the caller.
To block an OHVA call, press SPKR to allow the caller to camp on or press DND to block.
Placing Outside Calls
Using either the handset, press the “OUTGOING” key and dial the desired number. If you see a
request of an account code and hear a single progress tone, you must dial an account code before
you place the call.
Depending on your phone system’s programming, you maybe be able to press the outgoing call
feature code (8), press an unlit CALL button, dial the Automatic Route Selection feature code
(92000 default) or dial the Select Line Group feature code (92001-92208 default) to select an
outside line.
To request a callback if all outgoing lines are busy when you try to call out, press “6” at the busy
signal and hang up. Your phone rings when a line is available. To cancel before your phone
rings, press “6” again.
Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
Inter-Tel needs.
Page 3 of 23
Answering Outside Calls
Either lift the handset or press the flashing CALL key.
To forward a ringing call, press SPCL and dial “331” then enter the extension or outside phone
number to receive the call.
Emergency Calls
To make an emergency call, simply dial “911”. You do not need to access an outside line first.
Call Waiting
To respond to a waiting call (you hear a tone):
• Hang up to end the current call and accept the new one or,
• Press HOLD to place the current call on hold. Then press the flashing key to answer the
waiting call or,
• Press DND to cause the new caller hear the Do-Not-Disturb tone.
Call Holding
To place a call on individual hold, where only your phone can retrieve the call (unless using call
pickup from another phone), press HOLD, then hang up or place another call. To pick up the call
again, lift the handset and press the flashing key.
To place a call on system hold, where any phone with the flashing key for the call can pick up the
call. To pick up the call again, lift the handset and press the flashing key.
Conference Calls
Connect up to four intercom and/or outside callers:
1. Press CNF while on the first call.
2. Place another call.
3. Press CNF.
4. Repeat 2 and 3 for another call if desired.
5. Press the flashing CNF key to connect all the calls.
To place all callers on hold, press HOLD. To return to the conference, press CNF.
To leave the conference, press the flashing CNF key and hang up. The remaining parties are still
connected.
To add another party to the conference, press the flashing CNF key and call the party to be
added. Press the flashing CNF key twice.
To end the conference and place all the parties on hold, press the flashing CNF key and press
HOLD. Pick them up one at a time by pressing the HOLD key or a flashing key.
To mute your microphone, press MUTE.
To transfer the conference to another extension or to voice mail, press the TRANSFER key and
dial the desired extension number.
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Inter-Tel needs.
Page 4 of 23
Transfer Calls
Transfer to another extension by pressing TRANSFER and the desired extension number. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Transfer to voice mail by pressing TRANSFER and dial the voice mail extension and either dial the
mailbox number and hang up or hand up to send the caller to the voice mail menu.
Transfer to an outside number by pressing TRANSFER and selecting an outgoing line then dialing
the desired number. When the call is answered, announce the call and then hang up. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Forward Calls
To forward all calls to another extension number or outside number (if enabled):
• Press FWD or,
• Enter “355” to forward all calls or,
• Dial “356” to forward only “no answer” calls or,
• Dial “357” to forward calls ringing in when your phone is busy or,
• Dial “358” to forward on no answer and busy.
Then:
• Select an outside line and dial a phone number or,
• Dial an extension number or,
• Press MSG to forward to your message center.
To cancel a call forward request, press FWD and then SPKR.
Redirect a call (versions 5.3 and higher)
Use call redirect to forward a call that is ringing on your phone without having to answer the call.
To redirect, press SPCL, dial “331” and the extension number or outside phone number.
Automatic System Forward
The System Administrator can route calls based on the type of call and the status of your
telephone. To enable or disable this feature on your phone, dial “354”.
Redial
To use the last number dialed feature (if programmed), press REDIAL with or without the handset
lifted.
To use the last number saved feature (if programmed), while the phone is idle or while hearing
the intercom dial tone, press REDIAL. To redial the number saved, while on a call or after
selecting a line, press REDIAL.
Displaying Information on your Phone (associate display model)
To view the date, time, name and extension number on a phone, press SPCL and dial “300”.
To view the caller ID information while connected to an outside caller, press SPCL and dial “397”.
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Inter-Tel needs.
Page 5 of 23
Using a Headset
Press SPKR to connect and disconnect calls when using a headset.
To connect a headset:
1. Unplug the coiled handset cord from the phone, but leave the handset in the cradle.
2. Insert the headset plug into the handset jack.
3. While on-hook, enter “315”. Display phones will show “HEADSET MODE ON”.
To disconnect a headset:
1. Unplug the headset cord from the phone.
2. Plug the coiled handset cord into the vacant jack.
3. While on-hook, enter “316”. Display phones will show “HEADSET MODE OFF
Using the Speaker
Use the speaker and microphone to have handsfree conversation, use on-hook dialing, call
monitoring or background music.
Group Listening
Group listening transmits a conversation over the speaker while you use the handset or headset
to continue speaking. The caller will hear only your voice. Others in the room will hear both
sides of the conversation. To turn the group listen feature on or off during a call, press SPCL and
dial “312”.
Message Key
Leave a message to cause the MSG light at another extension to flash. When the user pressing
the MSG key, a call is placed to your phone.
To leave a message while on an intercom call, press MSG and hang up of wait for the message
center to answer.
To leave a message without placing an intercom call, press “367” and dial the extension number.
To cancel a message that you left for another phone, dial “366” and the extension number.
If your MSG key light is flashing, lift the handset and press the flashing MSG key to respond.
With your display phone, you can view messages and decide which to answer. With the handset
on-hook, press MSG repeatedly to view all messages. When you see the message you want,
press “#” or lift the handset and press “#”.
Voice Mail
Accessing Voice Mail
1. Dial the voice mail extension number.
2. Press “*”.
3. Enter your mailbox number and password (if programmed), then press “#”.
Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
Inter-Tel needs.
Page 6 of 23
Retrieving Messages
Once you have accessed your mailbox:
1. Press “1” to listen to new messages or “3” to listen to your saved messages
2. While you are listening to a message you may:
• Press “#” to skip to the end of the message.
• Press “1” to rewind.
• Press “2” to pause.
• Press “3” to fast forward.
• Press “4” to lower the volume.
• Press “5” to play the message envelope.
• Press “6” to raise the volume.
• Press “7” to save the message.
• Press “9” to delete.
3. When the message is finished playing you may:
• Press “1” to replay or,
• Press “2” to reply to the message. Then,
o Press “1” to leave a voice mail message for the caller (inside callers only).
Follow the prompts. Or,
o Press “2” to return the call if the extension is available or the outside phone
number is available.
o Press “3” to forward a copy of the message. To include an introduction, press
“1”. Otherwise, press “#’.
o Press “4” to listen to the previous message.
o Press “5” to play the introductory message envelope.
o Press “6” to play the next message.
o Press “7” to save the message.
o Press “9” to delete.
4. Hang up.
Undelete Messages
If you accidentally delete a voice mail message, retrieve it within the time period specified by
your System Administrator. Retrieved messages are stored as saved messages.
To Recover a Message:
1. Enter your mailbox and press “5” for message options
2. Press “2” to access undelete options. You then may,
• Press “1” to listen to deleted messages. After each message you may,
o Press “1” to replay
o Press “2” to reply to the message
o Press “3” to forward the message
o Press “4” to listen to the previous message
o Press ‘5” to play the message envelope.
o Press “6” to listen to the next message
o Press “7” to recover the message
o Press “9” to purge the message from your mailbox.
• Press “2” to recover all your deleted messages and store them as save messages.
• Press “3” to erase all your deleted messages.
Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
Inter-Tel needs.
Page 7 of 23
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