Inter-Tel 3000 User Manual

Inter-Tel®3000

Administration Manual

Inter-Tel 3000

Administrator’s Manual

FCC INFORMATION ....................................................................................................................... 1

FCC PART 68 EXHIBIT J.................................................................................................

CUSTOMER OWNED COIN/CREDIT CARD PHONES..................................................

DATA EQUIPMENT.........................................................................................................

SYSTEMS .........................................................................................................................

ADJUNCTS – KX AND PX DEVICES .............................................................................

OEM DEVICES.................................................................................................................

WARNING ........................................................................................................................

1 2 2 2 2 2 2

SAFETY REGULATIONS ................................................................................................................

IMPORTANT SAFETY INSTRUCTIONS ........................................................................

LIMITED WARRANTY ...................................................................................................................

SOFTWARE LICENSE AGREEMENT ............................................................................................

DEFINITIONS: .................................................................................................................

LICENSE:..........................................................................................................................

NON-PERMITTED USES: ................................................................................................

TERM:...............................................................................................................................

WARRANTY: ...................................................................................................................

LIMITS OF LIABILITY:...................................................................................................

ENTIRE AGREEMENT: ...................................................................................................

GOVERNMENT RESTRICTED RIGHTS:......................................................................

INTRODUCTION ...........................................................................................................................

SYSTEM DESCRIPTION ...............................................................................................................

SYSTEM OPTIONS ........................................................................................................

CONTACT DETAILS .....................................................................................................

USING THIS GUIDE ......................................................................................................................

4 4

7 7 7 8 8 8 9 9

11 12 12

DIGITAL TELEPHONE SETS........................................................................................................

TO ADJUST THE DIGITAL TELEPHONE SET PEDESTAL ........................................

USING THE DIGITAL TELEPHONE SET DISPLAY....................................................

USING THE DISPLAY KEYS TO SELECT MENU OPTIONS......................................

USING THE SCROLL KEYS..........................................................................................

USING THE CLEAR KEY “C” .......................................................................................

USING THE KEYPAD....................................................................................................

ENTERING TEXT WHEN PROGRAMMING NAMES OR MESSAGES.......................

USING THE PROGRAMMABLE KEYS / LINE KEYS .................................................

USING THE SPEAKERPHONE KEY.............................................................................

USING THE VOLUME KEYS ........................................................................................

USING THE FUNCTION KEYS .....................................................................................

DSS EXTENSIONS.........................................................................................................

BACKLIT DISPLAY.......................................................................................................

DATA PORT ...................................................................................................................

14 16 17 18 18 18 18 18 19 19 19 20 20 20 20

Inter-Tel 3000 Administrator’s Manual

CUSTOMIZING YOUR DIGITAL TELEPHONE SET...................................................................

TO CHANGE THE LANGUAGE ON YOUR PHONE....................................................

AUTOMATIC ANSWER ................................................................................................

TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR

EXTENSION ...................................................................................................................

HEADSET MODE...........................................................................................................

TO SELECT A RINGING TONE ....................................................................................

TO SET THE DISPLAY CONTRAST.............................................................................

SYSTEM PROGRAMMING ...........................................................................................

BACKGROUND MUSIC ................................................................................................

SPEAKERPHONE OPTIONS..........................................................................................

INTERNAL EXTENSION ORDER .................................................................................

IP EXTENSIONS ............................................................................................................................

USING STANDARD ANALOG TELEPHONE SETS.....................................................................

FEATURE ACCESS CODES LIST .................................................................................

ETTING STARTED – BASIC CALL FEATURES.................................................................................... 25

AKING AND ANSWERING CALLS..................................................................................................... 25

TO MAKE AN EXTERNAL CALL.................................................................................

RESTRICTING OUTGOING CALLS .............................................................................

TO PROGRAM CO LINES TO BE USED FOR INCOMING CALLS ONLY.................

TO MAKE AN INTERNAL CALL..................................................................................

TO CALL AN EXTENSION GROUP..............................................................................

PROGRAMMING AND DIALING SPEED-DIAL NUMBERS.......................................

TO PROGRAM A PERSONAL SPEED-DIAL NUMBER...............................................

TO ADD OR DELETE A SYSTEM SPEED-DIAL NUMBER ........................................

TO CHANGE THE SYSTEM SPEED-DIAL PASSWORD .............................................

TO DIAL A PERSONAL SPEED-DIAL NUMBER ........................................................

TO DIAL A SYSTEM SPEED-DIAL NUMBER.............................................................

21 21 21

21 22 22 22 22 23 23 23

24 24

25 25 25 26 26 26 26 27 27 27 28

ANSWERING CALLS ....................................................................................................................

IGNORING CALLS RINGING YOUR PHONE..............................................................

RE-SEIZE LINE ..............................................................................................................

HOLDING AND TRANSFERRING CALLS...................................................................................

SYSTEM HOLD..............................................................................................................

TO PLACE AN EXTERNAL CALL ON SYSTEM HOLD..............................................

ASSOCIATED HOLD .....................................................................................................

TO TRANSFER A CALL TO ANOTHER EXTENSION ................................................

TO TRANSFER A CALL TO AN EXTERNAL NUMBER .............................................

TO MAKE AN EXTERNAL CONSULTATION CALL ..................................................

BUTTON HOPPING .......................................................................................................

RE-DIRECTING CALLS ................................................................................................................

TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION ......................................

TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION TO VOICE MAIL.........

FORWARDING

CALLS ................................................................................................................. 32

FORWARD ALL CALLS................................................................................................

FOLLOW ME..................................................................................................................

FORWARD WHEN BUSY..............................................................................................

TO CANCEL FORWARD WHEN BUSY .......................................................................

FORWARD ON NO ANSWER .......................................................................................

TO CANCEL FORWARD ON NO ANSWER .................................................................

29 29 29

30 30 30 30 30 31 31 31

32 32 32

32 33 33 33 34 34

Inter-Tel 3000

Administrator’s Manual

EXTERNAL FORWARDING .........................................................................................................

TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL

NUMBER ........................................................................................................................

TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL

NUMBER ........................................................................................................................

GROUP FORWARDING ................................................................................................................

SETTING A GROUP FORWARDING FROM A SYSTEM PHONE...............................

TO CANCEL GROUP FORWARDING ..........................................................................

CONFERENCE CALLS ..................................................................................................................

TO SET UP AN INTERNAL CONFERENCE .................................................................

TO SET UP AN EXTERNAL CONFERENCE ................................................................

USING YOUR DIGITAL TELEPHONE SET WITH A HEADSET ................................................

TO MAKE AN INTERNAL OR EXTERNAL CALL WHEN USING A HEADSET.......

TO END A CALL WHEN USING HEADSET ................................................................

TO ANSWER A CALL WHEN USING A HEADSET ....................................................

HANDSET MONITOR....................................................................................................................

INCOMING CALL HANDLING.....................................................................................................

INCOMING CALLS TO INDIVIDUAL EXTENSIONS .................................................

INCOMING CALLS TO A RING GROUP......................................................................

INCOMING CALLS TO A HUNT GROUP ....................................................................

EXTENSION GROUPS...................................................................................................................

GROUP PROGRAMMING..............................................................................................

HUNT GROUP TIMER ...................................................................................................

LOGGING IN AND OUT OF HUNT GROUPS ..............................................................

OUTGOING GROUPS ....................................................................................................................

TO PROGRAM LINES INTO GROUPS FOR ACCESS USING THE CODES 9 OR 760 -

769...................................................................................................................................

35 35 35

36 36 36

36 36 36 36

37 37 37 37

38 38 39 39

INCOMING RINGING PROGRAMMING......................................................................................

DAY SERVICE / NIGHT SERVICE ...............................................................................................

TO SET THE AUTOMATIC START AND END TIMES FOR NIGHT SERVICE .........

TO MANUALLY TURN ON NIGHT SERVICE.............................................................

TO HAVE NIGHT SERVICE REMAIN ON OVER WEEKENDS ..................................

AUTO-ATTENDANT .....................................................................................................................

DIALING # WHEN LISTENING TO THE AUTO ATTENDANT GREETING..............

DIALING # WHEN LISTENING TO A STANDARD MAILBOX GREETING..............

DIALING # WHEN LISTENING TO A MESSAGE-ONLY VOICE MAILBOX ............

DIALING MORE THAN ONE DIGIT.............................................................................

DIALING AN INVALID NUMBER................................................................................

DIALING INCOMPLETE NUMBERS............................................................................

DIALING WHEN IN THE RECORDING PHASE ..........................................................

USEFUL SAMPLES OF DIGIT TRANSLATION (SINGLE DIGIT DIAL THROUGH)

AUTO-ATTENDANT PROGRAMMING .......................................................................

COURTESY SERVICE ...................................................................................................................

TO PROGRAM THE COURTESY SERVICE .................................................................

DIRECTORY SERVICES ...............................................................................................................

SIMPLE DIRECTORY SERVICE ...................................................................................

DIAL NAME DIRECTORY SERVICE ...........................................................................

DIAL NAME DIRECTORY PROGRAMMING ..............................................................

40 40 41 41

42 42 42 42 43 43 43 43 43 44

46 46

47 48 48 49

Inter-Tel 3000 Administrator’s Manual

OICE MAIL ..................................................................................................................................... 51

TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION........................................

SETTING UP VOICE MAILBOXES ..............................................................................................

TO RECORD VOICE MAILBOX GREETINGS .............................................................

TO REPLAY A VOICE MAILBOX GREETING ............................................................

TO SELECT THE PRIMARY OR ALTERNATE GREETING........................................

RECORDING NAMES IN VOICE MAILBOXES...........................................................

TO TURN ON THE VOICE MAILBOXES .....................................................................

TO MONITOR / PICK-UP CALLERS AS THEY SPEAK TO A VOICE MAILBOX .....

TO CHANGE A VOICE MAILBOX PASSWORD..........................................................

TO COMPOSE A MESSAGE AND SEND IT TO ANOTHER USER.............................

TO ACCESS VOICE MAILBOXES ................................................................................

TO RETRIEVE MESSAGES LEFT IN A VOICE MAILBOX ........................................

TO FORWARD A MESSAGE.........................................................................................

RETURN CALL ..............................................................................................................

TRANSFERRING CALLS TO VOICE MAILBOXES ....................................................

TO RETRIEVE VOICE MAILBOX MESSAGES REMOTELY......................................

TO RECORD A CALL ....................................................................................................

GROUP MAILBOXES ....................................................................................................

REMOTE NOTIFICATION OF VOICE MESSAGES .....................................................................

SETTING UP YOUR REMOTE NOTIFICATION TO A PERSONAL NUMBER ..........

SETTING UP REMOTE NOTIFICATION TO A PAGER...............................................

SELECTING THE EXTENSIONS THAT CAN ACTIVATE REMOTE NOTIFICATION

SELECTING THE NUMBER OF SIMULTANEOUS CALLS ........................................

SELECTING THE NUMBER OF RETRY ATTEMPTS..................................................

SELECTING THE LINE GROUP THAT THE REMOTE NOTIFICATION CALLS ARE

TO USE ...........................................................................................................................

NOTIFICATION DELAY TIMER...................................................................................

NOTIFICATION INTERVAL TIMER ............................................................................

TO CHECK ALL VOICE MAIL PASSWORDS..............................................................

VOICE MAIL FROM A STANDARD ANALOG PHONE..............................................

ACCESSING A VOICE MAILBOX ................................................................................

VOICE MAIL LANGUAGE............................................................................................

INFORMATION-ONLY VOICE MAILBOXES..............................................................

VOICE MAILBOX CAPACITY......................................................................................

VOICE MAILBOX CAPACITY % USED.......................................................................

SYSTEM VOICE MAILBOX..........................................................................................

TO TURN THE SYSTEM VOICE MAILBOX ON AND OFF ........................................

TO PROGRAM LINES TO BE ANSWERED BY THE SYSTEM VOICE MAILBOX ...

LEAVING MESSAGES IN VOICE MAILBOXES..........................................................

TO CHANGE THE GREETING ON THE SYSTEM VOICE MAILBOX .......................

TO SET THE TIME A CALL WILL RING BEFORE THE SYSTEM VOICE MAILBOX

ANSWERS ......................................................................................................................

TO RETRIEVE MESSAGES LEFT IN THE SYSTEM VOICE MAILBOX....................

TO RETRIEVE SYSTEM VOICE MAILBOX MESSAGES REMOTELY......................

51 51 52 52 52 52 53 53 53 54 54 54 55 55 55 55 56

56 56 57

57 57 58

58 58 58 59 59 59 59 60 60 60 60 61 61 61 61

62 62 62

FAX LINE / EXTENSION ..............................................................................................................

DDITIONAL CALL FEATURES .......................................................................................................... 63

REDIAL ..........................................................................................................................

CALL PICK-UP...............................................................................................................

RING BACK....................................................................................................................

CAMP ON BUSY ............................................................................................................

CALL WAITING FROM ANOTHER EXTENSION .......................................................

63 63 65 65 65

Inter-Tel 3000

Administrator’s Manual

TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE......................

TO ACCEPT A WAITING CALL ...................................................................................

CALL WAITING FROM EXTERNAL CALLS...............................................................

MULTIPLE CALL PARK ...............................................................................................

BARGE-IN ......................................................................................................................

PAIRED EXTENSIONS ..................................................................................................

OPERATOR SERVICES .................................................................................................

SETTING DISPLAY MESSAGES ..................................................................................

DISPLAYING CALLER NUMBERS AND ROUTING CALLS......................................

PROGRAMMING THE SYSTEM TO DISPLAY CALLER ID INFORMATION ...........

65 65 65 66 66 67 67 69 69 70

TO ASSOCIATE A CALLER NUMBER WITH A NAME AND ROUTE THE CALL TO

AN EXTENSION.............................................................................................................

STORING AND REDIALING CALLER NUMBERS (CALLER ID LIST).....................

70 71

PAGING..........................................................................................................................................

TO PROGRAM AN EXTENSION FOR USE WITH PUBLIC ADDRESS AMPLIFIER.

TO MAKE AN ANNOUNCEMENT OVER A PUBLIC ADDRESS SYSTEM ...............

TO RESPOND TO A PAGE OVER THE PA SYSTEM ..................................................

TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL

TELEPHONE SETS ........................................................................................................

TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL

TELEPHONE SETS AND THE PA.................................................................................

SINGLE EXTENSION PAGE .........................................................................................

TO ANSWER A SINGLE EXTENSION PAGE CALL AT YOUR EXTENSION ...........

TO PROTECT DIGITAL TELEPHONE SETS AGAINST PAGING ANNOUNCEMENTS

........................................................................................................................................

TO PREVENT EXTENSIONS FROM USING THE PUBLIC ADDRESS SYSTEM.......

MANAGER / ASSISTANT .............................................................................................................

TO SET UP MANAGER / ASSISTANT COMBINATIONS ...........................................

TO PROGRAM A KEY TO ANSWER THE MANAGER’S CALLS...............................

TO DEDICATE A CO LINE TO A MANAGER’S EXTENSION....................................

TO PROGRAM A KEY AS A SINGLE EXTENSION PAGE KEY TO THE ASSISTANT’S

EXTENSION ...................................................................................................................

TO PROGRAM A KEY TO CALL THE ASSISTANT’S EXTENSION DIRECTLY ......

TO PROGRAM A KEY TO FORWARD CALLS TO AN ASSISTANT..........................

LEAST-COST ROUTING (LCR) ....................................................................................................

TO SET UP CODES TO ALLOW CALLS TO BE ROUTED ON SPECIFIC LINES OR

NETWORKS ...................................................................................................................

LEAST-COST ROUTING ACTIVATED AUTOMATICALLY AT SET TIMES ............

MAKING A CALL WITH LCR ACTIVATED................................................................

72 72 73 73

73 74 74

74 74

74 74 75 75

75 76 76

76 77 77

ACCOUNT CODES ........................................................................................................................

TO SET UP THE ACCOUNT CODE OPERATION........................................................

ENTERING ACCOUNT CODES - OPTIONAL MODE..................................................

ENTERING ACCOUNT CODES - FORCED MODE......................................................

PBX MODE.....................................................................................................................................

LINE APPEARANCES ON DIGITAL TELEPHONE SET KEYS...................................

MAKING EXTERNAL CALLS WHEN IN PBX MODE ................................................

INCOMING CALLS IN PBX MODE ..............................................................................

CALL ANSWERED ........................................................................................................

CALLS PUT ON HOLD ..................................................................................................

DO-NOT-DISTURB........................................................................................................................

TO SET DO-NOT-DISTURB ON YOUR EXTENSION..................................................

TO CANCEL DO-NOT-DISTURB ON YOUR EXTENSION .........................................

77 78 78 78

79 79 79 79 79 79

79 80 80

Inter-Tel 3000 Administrator’s Manual

ROOM MONITOR ..........................................................................................................................

EXTENSION LOCK .......................................................................................................................

TO LOCK YOUR EXTENSION......................................................................................

TO UNLOCK YOUR EXTENSION ................................................................................

TO MAKE A CALL FROM A LOCKED EXTENSION ..................................................

TO CHANGE YOUR EXTENSION LOCK PASSWORD ...............................................

TO EXAMINE EXTENSION LOCK PASSWORDS .......................................................

TONE PROTECTION .....................................................................................................................

TO PROGRAM AN EXTENSION TO RECEIVE CALL WAITING TONES .................

TO PROTECT AN INDIVIDUAL CALL FROM CALL WAITING TONES ..................

REMINDER CALL .........................................................................................................................

TO SET YOUR EXTENSION TO GIVE YOU A REMINDER CALL AT A GIVEN TIME

........................................................................................................................................

TO REVIEW AND CANCEL A REMINDER CALL ......................................................

SENDING A HOOKFLASH WHILE ON A CALL .........................................................................

TO SEND A HOOKFLASH SIGNAL TO A CO OR A PBX...........................................

EXTENSION RESET ......................................................................................................................

TO RESET YOUR DIGITAL TELEPHONE SET ...........................................................

SETTING THE TIME AND DATE .................................................................................................

MUSIC-ON-HOLD OPTIONS ........................................................................................................

TO SUPPLY MUSIC, TONE OR SILENCE TO CALLERS ON HOLD..........................

HOT LINE.......................................................................................................................................

80 80 80 81 81 81

82 82 82

82 82

83 83

84 84

ASSIGNING EXTENSION NAMES...............................................................................................

CLASS-OF-SERVICE.....................................................................................................................

TO PROGRAM CLASS-OF-SERVICE TABLES............................................................

TO RESTRICT EXTENSION OUTGOING CALLS DURING THE DAY ......................

TO RESTRICT EXTENSION OUTGOING CALLS DURING THE NIGHT ..................

TO ALLOW EXTENSIONS TO USE SYSTEM SPEED-DIAL NUMBERS TO OVERRIDE

CALL RESTRICTIONS ..................................................................................................

POWER FAILURE OPTIONS.........................................................................................................

TO PROVIDE BATTERY BACKUP...............................................................................

BATTERY ALARM ........................................................................................................

TO MAKE OUTGOING CALLS FOLLOWING A POWER FAILURE ..........................

LIGHT-EMITTING DIODE (LED) INDICATORS.........................................................................

USING A DOOR PHONE ...............................................................................................................

TO PROGRAM A DOOR PHONE ..................................................................................

TO PROGRAM WHICH EXTENSIONS THE DOOR PHONE WILL RING ..................

ANSWERING A DOOR PHONE CALL .........................................................................

TO OPEN A DOOR USING THE DOORSTRIKE...........................................................

TO PROGRAM WHICH EXTENSIONS CAN OPERATE THE DOORSTRIKE ............

CALL LOGGING............................................................................................................................

TO ENABLE / DISABLE CALL LOGGING...................................................................

TO PREVENT CALLS FROM INDIVIDUAL EXTENSIONS BEING LOGGED...........

TO SET THE CALL LOGGING INTERFACE SPEED ...................................................

OPERATION WITH A PARENT PBX............................................................................................

TO PROGRAM PBX ACCESS DIGITS ..........................................................................

85 85 86 86

87 87 87 87

88 88 88 88 88 89

90 90 90 91

91 91

Inter-Tel 3000

Administrator’s Manual

ADDITIONAL PROGRAMMING OPTIONS .................................................................................

SYSTEM LANGUAGE...................................................................................................................

TO CHANGE THE PROGRAMMING EXTENSION .....................................................................

TO CHANGE THE SYSTEM PROGRAMMING PASSWORD ......................................................

TO CONFIGURE UNEQUIPPED LINE INTERFACES .................................................................

TO CONFIGURE DISCONNECTED EXTENSIONS .....................................................................

TO EXAMINE SYSTEM PASSWORDS.........................................................................................

TO CONFIGURE LINE KEY LIGHTS ...........................................................................................

TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION.............................................

TO MOVE A FAULTY EXTENSION.............................................................................................

TO CHANGE RINGING FROM 50 TO 20 HZ ...............................................................................

REVERSE CADENCE ....................................................................................................................

KEYPAD CONFIRMATION ..........................................................................................................

FLEXIBLE NUMBERING ..............................................................................................................

GENERAL RULES FOR FLEXIBLE NUMBERING:.....................................................

LOCAL CODES ..............................................................................................................................

TO CONFIGURE CO LINES ..........................................................................................

TO PROGRAM LOOP CALLING ON SYSTEM LINES ..............................................

PROGRAMMING CALLER ID DETECTION ..............................................................

PROGRAMMING TONE DIALING .............................................................................

PROGRAMMING DIAL TONE DETECTION..............................................................

PROGRAMMING LONG CO LINE..............................................................................

ENHANCED EMERGENCY SERVICE E911...............................................................

PROGRAMMING SYSTEM TIMERS ..........................................................................

GLOSSARY OF TIMERS .............................................................................................

TO RESET THE SYSTEM ............................................................................................

97 98

99 99

100 100 100 100 101 101 102 102 103

T1 / PRI INTERFACE...................................................................................................................

T1 (RBS) OR PRI (ISDN) .............................................................................................................

T1 (RBS) CHANNEL PROGRAMMING ......................................................................

PROGRAMMING RECEIVED DIGITS ON THE T1....................................................

PROGRAMMING THE LINE GAIN ON THE T1.........................................................

PROGRAMMING DTMF/PULSE DIALING ON THE T1............................................

T1 PRI CHANNEL PROGRAMMING ..........................................................................

INE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED................................................... 109

EQUIPPED LINES........................................................................................................................

EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE T1 IS PROGRAMMED EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE ISDN IS PROGRAMMED

......................................................................................................................................

INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE....................................

OUTGOING RESTRICTION ........................................................................................................

SWITCH EQUIPPED WITH A PRI INTERFACE.........................................................

SWITCH EQUIPPED WITH A T1 INTERFACE ..........................................................

104

104 104 107 107 107 108

109 109

109

110 110 111

Inter-Tel 3000 Administrator’s Manual

INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED........................................................

INCOMING CALLS ONLY WHEN PRI IS PROGRAMMED ......................................................

OUTGOING GROUPS ..................................................................................................................

OUTGOING GROUPS PROGRAMMING WHEN T1 IS PROGRAMMED..................

OUTGOING GROUPS WHEN PRI IS PROGRAMMED ..............................................

LCR CODES .................................................................................................................................

SELECTING LINES WHEN T1 IS PROGRAMMED ...................................................

SELECTING LINES WHEN PRI IS PROGRAMMED..................................................

SYSTEM VOICE MAILBOX PROGRAMMING..........................................................................

SYSTEM VOICE MAILBOX PROGRAMMING WHEN T1 IS PROGRAMMED........

SYSTEM VOICE MAILBOX PROGRAMMING WHEN A PRI IS PROGRAMMED ..

NALOG CO LINES ......................................................................................................................... 114

ALL ROUTING FACILITIES ON T1 AND T1 PRI................................................................................ 114

CALLING NUMBER ROUTING ..................................................................................................

CALLED NUMBER ROUTING....................................................................................................

CALLING NUMBER / CALLED NUMBER ROUTING...............................................................

DISPLAY OF CALLING / CALLED NUMBERS.........................................................................

111

112 112 112

112 112 113

113 113 113

114

115

TELESECRETARY SERVICE......................................................................................................

RESENTATION OF LINES ON THE SYSTEMPHONES ........................................................................... 117

PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE .........................................

LINE PRESENTATION IN THE SYSTEMPHONE DISPLAY.....................................

ROGRAMMING REFERENCE ........................................................................................................... 118

ACCESSING SYSTEM PROGRAMMING OPTIONS ..................................................

SYSTEM SETTINGS OPTIONS ...................................................................................

EXTENSIONS SETTINGS OPTIONS...........................................................................

LINES SETTINGS OPTIONS .......................................................................................

NDEX ............................................................................................................................................ 127

116

117 117

119 120 123 125

Inter-Tel 3000 Administrator’s Manual

FCC INFORMATION

FCC Part 68 Exhibit J

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the telephone company.

• FCC Registration Number: US: LKCPF09BENCORECX

• Ringer Equivalence Number (REN): 0.9

• Facility Interface Code (FIC): 9.0Y

• Service Order Code (SOC): 02LS2

• USOC Jack Type: RJ11

A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details.

The REN is used to determine the quantity of devices that can be connected to the telephone line. Excessive RENs on the telephone line can result in the devices not ringing in response to an incoming call. Typically, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that can be connected to a line (as determined by the total RENs) contact the local telephone company.

If this equipment Inter-Tel 3000 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service can be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company can make changes to it’s facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment Inter-Tel 3000, for repair or warranty information, please

contact Inter-Tel Technical Support Tel 1-888-777-EASY(3279). If the equipment is causing harm to the telephone network, the telephone company can request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. (Contact the state public utility commission,

public service commission or corporation commission for information).

CAUTION

THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.

Inter-Tel 3000

Administrator’s Manual

Customer Owned Coin/Credit Card Phones

To comply with state tariffs, the Telephone Company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.

Data Equipment

The table below shows which jacks are associated with which modes of operation:

Mode of Operation

Permissive RJ11C Programmable RJ41S and RJ45S

USOC Jack

Systems

Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable:

Port FIC SOC USOC Jack REN

PSTN 9.0Y 02LS2 RJ11 0.9B ISDN _PRI RJ45 ADSL RJ11

Adjuncts – KX and PX Devices

When this adjunct is used with a leased system, permission of the owner should be requested for connection of the adjunct. KX-type telephones with message waiting lights and/or line status indicators can only be connected to host equipment and never directly to the network. KX devices can only be installed with the permission of the owner of the host equipment as “surgery” is often required on the host system.

OEM Devices

The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables and cords must be provided.

The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other circuitry unless specifically allowed by the rules (such as PC and PR leads). PC board traces carrying tip and ring leads shall have sufficient spacing to avoid surge breakdown.

If the certified device is enclosed in an assembly, and is not readily accessible, the certification label must be placed on the exterior of the cabinet for each type of certified device contained therein.

The final assembler must provide all applicable material (contained in this section) with the final equipment. A modular plug or jack must be provided which complies with Part 68, Subpart F requirements for dimensions, tolerances and metallic plating.

Warning

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, can cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of the FCC Rules. Operation of this equipment in a residential area can cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or

Inter-Tel 3000 Administrator’s Manual

television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna

• Relocate the CCU with respect to the receiver

• Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an

isolated, dedicated AC outlet

If necessary, the user should consult the dealer or an experienced radio/television technician for additional

suggestions. The user can find the following booklet prepared by the FCC helpful: “How to Identify and

Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing

Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel

Customer Support.

Inter-Tel 3000

Administrator’s Manual

SAFETY REGULATIONS

Important Safety Instructions

The following safety information is reprinted from UL 60950:2000. When using your telephone equipment,

basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to

persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, in a wet basement).

5. Do not place this product on an unstable cart, stand, or table. The product can fall, causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

7. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local power company.

8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this product should not be used for any other electrical equipment.

11. Never push objects of any kind into this product through cabinet slots as they can touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers can expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.

13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

 When the power supply cord or plug is damaged or frayed.  If liquid has been spilled into the product.

Inter-Tel 3000 Administrator’s Manual

 If the product has been exposed to rain or water.  If the product does not operate normally by following the operating instructions.  Adjust only those controls that are covered by the operating instructions because improper

adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has been damaged.  If the product exhibits a distinct change in performance.

14. Avoid using a telephone (other than a cordless type) during an electrical storm. There can be a remote risk of electric shock from lightning.

15. Do not use the telephone to report a gas leak in the vicinity of the leak.

Save These Instructions.

CAUTION

Use only 26 AWG line cord or larger for Central Office line

connections.

Inter-Tel 3000

Administrator’s Manual

LIMITED WARRANTY

For a period of 18 months from the date of purchase, Inter-Tel® warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for

the Equipment, as set forth in the Installation Manual. Buyer’s sole and exclusive remedy for breach of this

Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at Inter-Tel’s

option. Shipping costs incurred returning warranty work to Inter-Tel shall be paid for by the Buyer. This Limited Warranty extends only to the Buyer, not to any customer, user, or third party. This Limited

Warranty does not apply to Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to Equipment altered without authorization by Inter-Tel. This Limited Warranty does not extend to any claims, suits, damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a particular purpose shall extend for the 18-month period from the date that the Equipment was purchased.

NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THIS LIMITED WARRANTY. IN NO EVENT SHALL INTER-TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING COMPANY.

Inter-Tel 3000 Administrator’s Manual

SOFTWARE LICENSE AGREEMENT

THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE. IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, YOU WILL BE SUBJECT TO PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW.

Definitions:

“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software Programs. “Computer” means a computer consisting of a single central processing unit, one keyboard and one video display terminal. “Inter-Tel Hardware System” means any proprietary system distributed by Inter-Tel Integrated Systems (hereinafter “Company” or “Inter-Tel”) that operates by means of the Software. “Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this license. “Software” means: the computer programs accompanying this License (including, but not limited to, codes, techniques, software tools, formats, designs, methods, processes, know-how and ideas) and any and all copies, modifications, upgrades, enhancements and new releases thereof made or acquired by You and any and all manuals and other printed materials accompanying this License or the Software.

License:

(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-transferable license to

install and use the enclosed Inter-Tel Software and accompanying documentation on any one

standalone personal computer or Inter-Tel Hardware System (whichever applies). You assume the

entire responsibility for the selection and installation of the enclosed Software program(s) in order to

achieve desired results. You agree that you are licensing the Program for its end use only and not for

resale or redistribution. You must be an Authorized Dealer of the specific Inter-Tel products covered

by this license. You will be liable for theft and infringement under applicable patent, copyright and

trademark laws of the United States for unauthorized use of the Software covered by this license.

(b) Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works and any other

proprietary rights contained or embodied in the Software.

purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup

copy. You can make one (1) copy of the Software program(s) onto one (1) hard drive. You can not

copy the Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk

drive, ROMs, PALs, Software Protection Key, etc.

(d) You are hereby notified that contained third-party suppliers and vendors are third-party beneficiaries to

this Agreement to the extent that the Software contains software, programming and other materials

provided by such third-party suppliers and vendors. Such provisions are made expressly for the benefit

of and are enforceable by such third-party suppliers and vendors in addition to Inter-Tel.

(e) You hereby acknowledge and agree that the license granted in this agreement is a site license. i.e., the

software can only be installed at the initial end user site licensed for this software and at no other site

without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc. You

Inter-Tel 3000

Administrator’s Manual

acknowledge and agree that you have the responsibility to sublicense the end user of the software with

an agreement in writing containing the statement that “the software licensed hereby can only be

installed at the initial end user site licensed for this software and at no other site without the express

written consent and relicensing by Inter-Tel Integrated Systems, Inc. It is the specific intent of this site

licensing agreement to (1) prohibit the improper copying and/or the multiple use of this software at

other than a designated initial licensed site, and to (2) prohibit the right of resale and/or relicensing of

the software without the express written consent of Inter-Tel. You agree that your failure to properly

sublicense the software to an end user will subject you to responsibility for the losses occasioned to

Inter-Tel.

Non-Permitted Uses:

(a) You can not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel

Hardware System at a time and can not load the Software onto any file server or network.

(b) You can not sublicense, assign or transfer Your rights under the Agreement without the prior written

permission of Inter-Tel.

or documentation) except as expressly allowed in this Agreement.

(d) You can not translate, reverse engineer, disassemble or decompile the Inter-Tel Software.

(e) You agree that you are licensing the Program for its end use only and not for resale or redistribution.

Term:

This Agreement is effective from Your date of purchase and shall remain in force until terminated. You can terminate the Agreement by returning to Inter-Tel the original diskette(s), ROMs, or other applicable software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s) upon such termination. The Company can immediately terminate this license upon notice to you, whereupon you shall immediately destroy all copies of the Program.

Warranty:

(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the

Inter-Tel Software program(s) are furnished are not defective under normal use for a period of ninety

(90) days from the date of purchase, as evidenced by a copy of Your sales receipt.

(b) Inter-Tel and its third-party suppliers and vendors’ liability and Your exclusive remedy shall be the

replacement of any diskette(s) and/or other applicable software media that do not meet the warranty

and which are returned to Inter-Tel or an authorized dealer together with a copy of Your paid receipt.

THE ABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WARRANTIES EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DIS-

CLAIMED. This warranty gives You specific legal rights and You can also have other rights which

can vary from state to state.

You acknowledge that the Program, including the related documentation and any new releases,

modifications and enhancements thereto, belongs to the Company, and that the Company retains all right,

title and interest in and to the Program. You further acknowledge that the Program and information relating

thereto constitute valuable trade secrets of the Company. You agree to comply with the terms and

conditions of this Agreement and agree to treat the Program as the confidential and proprietary information

of the Company.

Inter-Tel 3000 Administrator’s Manual

You shall be solely responsible for the supervision, management and control of your use of the Program

and related products and documentation. You hereby indemnify and hold harmless the Company and its

affiliates (the Indemnified Parties) against any loss, liability, damages, costs or expenses suffered or

incurred by the Indemnified Parties at any time as a result, of any claim, action or proceeding arising out of

or relating to your use, operation or implementation of the Program. For purposes of this Agreement,

affiliate means any Company division or subsidiary or any other affiliated entity involved in the

manufacture or wholesale distribution of Company products. The Indemnified Parties shall not be responsible, and you shall have no recourse against the Indemnified Parties, for any loss, liability, damages, costs or expenses which can be suffered or incurred at any time by you as a result of your reliance upon or use of the Program, or as a result of any claim, action or proceeding against you arising out of or relating to the use of the Program, or as a result of your defense of any such claim, action or proceeding.

Limits Of Liability:

In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort, contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the Software (separately or in combination with other products) including, but not limited to loss of time, loss of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings or other business losses, losses relating to routing or programming errors, unauthorized use or access of all intrastate, interstate, and international long distance services, or such access or use by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent such limitation is permitted by applicable law, losses and damages resulting from physical injury to tangible property or death or injury of any person whether arising from Inter-Tel’s negligence, breach of contract or otherwise. IN NO EVENT SHALL INTER-TEL OR ITS THIRD-PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELY OR IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF INTER-TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.

Entire Agreement:

This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes any and all

prior agreements between Inter-Tel and You with regard to the Inter-Tel Software. No amendment,

modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the

party to be bound thereby. This Agreement shall be governed by the laws of the State of Arizona. No

failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right.

This Agreement and any disputes arising hereunder shall be governed by the laws of the State of Arizona,

United States of America, without regard to conflicts of laws principles. The parties hereby expressly

exclude the application of the U.N. Convention on Contracts for the International Sale of Goods to the

Agreement.

Inter-Tel 3000

Administrator’s Manual

Government Restricted Rights:

The Software is provided with restricted rights. Use, duplication or disclosure by the government is

subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987).

Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.

Inter-Tel 3000 Administrator’s Manual

INTRODUCTION

SYSTEM DESCRIPTION

• The Inter-Tel 3000 is an Integrated Communications System. It supports all your voice call needs and

also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions and up to 12 IP extensions.

• The Inter-Tel 3000 can accommodate up to 20 Central Office (CO) Lines.

• The Inter-Tel 3000 can be equipped with a T1 module providing up to 24 T1 or 23 Primary Rate ISDN

channels.

• The Inter-Tel 3000 is modular in construction. It is upgraded by adding various system modules.

• The Inter-Tel 3000 has a simple-to-use menu-driven interface.

• The Inter-Tel 3000 is a hybrid PBX / key-system.

• The Inter-Tel 3000 has an Optional Broadband Module providing seamless multiple Internet sessions.

It also supports up to 12 IP extensions and VoIP trunks

• The Inter-Tel 3000 can operate with system digital telephone sets and standard touch-tone telephones.

• The types of telephone sets available are two digital telephone sets, one Inter-Tel cordless phone, and

one analog telephone set. The digital telephone sets are the eight line key set and the sixteen line key set. A Direct Station Selection (DSS) can be used with the sixteen line key digital telephone set providing an additional 32 programmable keys. The cordless telephone is Inter-Tel’s 5.8 GHz cordless phone with a range up to 1,000 feet.  The Inter-Tel 3000 can be remotely programmed and maintained. The Inter-Tel 3000’s modular design allows it to grow as you grow. No matter what size system you start with, you can expand up to the maximum capacity. The base unit includes connections for either two or four CO lines and allows up to eight extensions to be connected. The system digital telephone set has a large display area that features an intuitive menu-driven interface. Display keys activate the facilities that are shown on the display. It is not necessary to dial any feature codes when using the digital telephone set. This makes the system easy to use and saves you time. The Inter-Tel 3000 is extremely flexible. You have the choice of operating the system as either:

• A key system, where all users have direct access to all lines for making and receiving calls.

• A PBX with all calls answered by an operator.

• A hybrid combination of both the above modes.

You can choose to use system digital telephone sets or standard analog telephones at each extension, and you can change the set combination at any time. An optional Door Phone is available that can be programmed to ring any extension. A Doorstrike relay output is also provided. The Inter-Tel 3000 is easy to install and maintain.

Inter-Tel 3000

Administrator’s Manual

System Options

The following table details the various system options available.

Option Capacity Notes

CO lines 20 20 Lines total DSL Interface 1 On the Broadband Module T1 interface 1 Either 24 T1 or 23 Primary Rate ISDN channels Internal LAN 10/100 Base T 4 Port

switched hub

Digital telephone sets 40 Standard telephones / Cordless phone 40 Hybrid extensions - digital telephone set or

standard analog telephone IP Extensions 12 max

Programming extension (via digital telephone set)

Operator extension Headset operation Yes Door Phone extension Door Open All

extensions

Public Address Yes Outgoing (Line) Groups 11

Extension Groups

Hunt Groups Incoming Ringing Groups Courtesy Service Yes

Extension Voice Mailboxes

Phantom Voice Mailboxes Group Voice Mailboxes Customized Courtesy Service System Voice Box Service Auto-attendant Service Speed Dial - System Speed Dial - Personal Classes-of-Service (Call Restriction) 6 classes 4 Tables of codes Conference Calls 3 simultaneous

SMDR Yes Internal/External Music-On-Hold sources Yes External Music-On-Hold module required Battery Backup Unit Yes PBX operation Yes Remote maintenance and programming Yes Remote diagnostics Yes

40 10 20 Yes Yes Yes

500 30

conferences

Supplied on the Broadband Module

extensions maximum

The Broadband Module supports up to 12 IP extensions and VoIP trunks Extension 20 (default)

Extension 20

Extension 23

A total of 20 extension groups is available

Optional Voice Module must be equipped. Three versions are available:- 2 port 4 hour capacity 4 port 8 hour capacity 8 port 20 hour capacity

Conferences are limited to three participants.

Contact Details

“Sales and Service” numbers can be programmed into the system under “System” programming. When entered, these numbers can be dialed using the Directory key on the digital telephone sets.

Inter-Tel 3000 Administrator’s Manual

USING THIS GUIDE

This Administrator’s Manual is your guide to using the Inter-Tel 3000 system. It also explains how to program system settings using a digital telephone set.

In describing the various system features, dialing codes are given which are used to activate features with standard analog phones and the Inter-Tel cordless phone.

Using the Digital Telephone Set Display on page 17 to understand how to operate the menus and use

Read the other features of your system digital telephone set.

To get up and running, read the section

When you are ready to use more advanced features, refer to the section

63.

To customize your digital telephone sets refer to

To control which numbers system users can dial, refer to Class-of-Service on page

Your Inter-Tel 3000 can be equipped with a Voice Module. The voice services available include: Courtesy Service, see page

Note: Use of the standard Courtesy Service greeting does not require a Voice Module to be install ed .

Programming Reference on page 118 provides an overview of all Extension and System Programming options.

Finally, the Table of Contents is the easiest way to find information on a specific topic.

46, Voice Mail, see page 51, and an Auto-Attendant Service on page 42.

Getting Started – Basic Call Features on page 25.

Additional Call Features on page

Customizing your Digital Telephone Set on page 21.

85.

Administrator’s Manual

DIGITAL TELEPHONE SETS

There are two digital telephone sets, one with eight and the other with sixteen programmable keys. All of the digital telephone sets are highly featured display telephones. They all have a four-line display that contains prompts, and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features. They are equipped with a data port, positioned on the left-hand side of the phone. This data port is used primarily for a PC modem. System settings are also programmed via a digital telephone. The eight key digital telephone set has eight programmable keys, which are pre-programmed to access CO lines, and four function keys that group frequently used features. The sixteen key digital telephone set has sixteen programmable keys, which are pre-programmed to access CO lines, and four function keys which group frequently used features. The sixteen key digital telephone set can also be equipped with a DSS providing an additional 32 programmable keys. The sets are equipped with a speakerphone, so you can make calls, receive calls and use the features without lifting the handset.

Eight and Sixteen Key Digital Telephone Sets

Handset

Mute Key Speaker Key/Light

Volume Keys

Inter-Tel 3000

4 Function Keys: Hold Program Message Directory

Data Socket and Headset Socket (underneath)

umeric

Keypad

Message Waiting/Ringing Indicator

Display Keys

Programmable Keys

Clear Key

Scroll/Edit Keys

Inter-Tel 3000

Administrator’s Manual

Sixteen Key Digital Telephone Set with DSS

Mute Key

Handset

Data Socket and Headset Socket (underneath)

Programmable Keys

Speaker Key/Light

Sixteen Key Digital Telephone Set

Clear Key

umeric

Keypad

4 Function Keys: Hold

Volume Keys

Display Keys

Program Message Directory

Message Waiting/Ringing Indicator

Programmable Keys

Scroll/Edit Keys

Handset

Data Socket and Headset Socket (underneath)

Mute Key

Speaker Key/Light

Volume Keys

4 Function Keys: Hold Program Message Directory

Message Waiting/Ringing Indicator

Display Keys

Scroll/Edit Keys

Programmable Keys

umeric Keypad

Inter-Tel 3000

Administrator’s Manual

To adjust the Digital Telephone Set Pedestal

• The pedestal can be mounted on two locations on the base of the telephone.

• The locations provide two angles 20 or 35-degrees.

• To remove the pedestal, press the clip down as shown.

• The telephone set can also be wall-mounted. When wall-mounted, the digital telephone set retaining

hook must be reversed to ensure the handset can be properly retained.

Press Clip

Inter-Tel 3000 Administrator’s Manual

Using the Digital Telephone Set Display

The digital telephone set display presents prompts and information. It also provides selectable options to assist in activating features.

Prompts and Information

• Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access

the System Programming menus from the wrong extension will result in the prompt “Programming

refused”.

• When your digital telephone set is not in use, its display shows the time and date on the top line. To set

the time and date, see page

• When you dial an external number, the display shows the digits as they are dialed.

• When you make an internal call, the extension number you dial is displayed. If the extension has been

programmed with a name, the name is displayed. The call duration is also displayed.

• You can leave a message on your digital telephone set display, which will also be seen by other digital

telephone set users who call your extension. (See Display a Message To Internal Callers on page

• You can display caller numbers (or names) on your digital telephone set display. (See page

• The duration of external calls is displayed on the top line of the display.

Selectable Options

When the digital telephone set is idle, the Idle Menu is presented containing a number of options displayed in groups of three. The menu, showing the first three options, is shown below. Use the Scroll keys below the display to scroll up and down through the menu.

69).

HH:MM AM MM.DD.YY

-Internal Call

-Redial Last Number

-Saved Numbers

If you are on a call, or operating a feature, the menu changes to offer only those options relevant to what you are doing. Also, when features such as Extension Lock are set, the first prompt on the display becomes the option to cancel the activated feature. When activating certain features it is necessary to select an extension. The Extension Menu lists all the extensions connected to the system. Similarly, a Line Menu can be presented listing all the CO lines connected to the system.

Inter-Tel 3000

Administrator’s Manual

Using the Display Keys to Select Menu Options

The six display keys, located on each side of the display, are pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it is indicated by a ♦. Unselected items are indicated by a ◊.

Using the Scroll Keys

The Scroll Keys are located under the display and are used to scroll up and down through the display options as well as back and forward when text is being entered. When the Scroll Down while scrolling through the display options, the next three available choices are shown. Conversely, pressing the Scroll Up key (  ) will take you back up the display to the previous three choices.

key (  ) is pressed

Using the Clear Key “C”

If you press the clear key “C” for 2 seconds, when on a call, it will clear the call down. When you are scrolling through menus, pressing the “C” key steps back to the previous level menu. If you are entering digits before lifting the handset or entering text, pressing the “C” key deletes the last digit on the display.

Using the Keypad

The Keypad can be used to enter digits when dialing or text when programming names or messages.

Entering Text when Programming Names or Messages

• Press 2 once for A, twice for B, and so on. (Pressing 2 continuously loops through ABCabc2). Press 3

once for D, twice for E, three times for F, and so on.

• Selecting a different key moves the cursor on automatically to the next location. If the next letter is on

the same key you can either wait for two seconds for the cursor to move on or press the right Scroll key

to move to the next location. Pressing 1 or 0 and waiting two seconds gives a blank space.

• Pressing the Clear key “C” deletes the last letter on the display.

• You can use the Scroll Keys to move back and forward through the text.

•

Note: A maximum of ten characters per name, including spaces, can be entered.

Inter-Tel 3000 Administrator’s Manual

Using the Programmable Keys / Line Keys

There are eight programmable keys on the eight key digital telephone set, 16 on the sixteen key digital telephone set and 32 on the DSS. The keys on the digital telephone sets are pre-programmed as line keys. Each line key is associated with a “Line”, the first key with Line 1, the second with Line 2, etc. Pressing line key 1 selects the first line, returning a dial tone and allowing you to dial an external telephone number. The line keys incorporate a light, which is lit on all digital telephone sets when the associated line is selected. The light is green on the digital telephone set using the line and red on all others. When a call on a line is put on hold the associated line key light flashes on all digital telephone sets, unless the programming is changed as detailed on page By default, programmable keys select available lines on the system. Should you wish to allocate alternative functions to these keys, this can be facilitated using Key Programming. See page

95.

21.

Using the Speakerphone Key

You can use the speakerphone key to have a conversation without lifting the handset. Press the speakerphone key to go off-hook. Pressing the key again goes back on-hook. You can also use the digital telephone set with a headset. See: Headset on page The speakerphone key has a red light, which is lit whenever the speakerphone is active. The speakerphone key light flashes when the phone is idle and the Automatic Answer feature has been set. See page

21.

36.

Using Your Digital Telephone Set with a

Using the Volume Keys

The volume keys are used to adjust the volume in the handset, when in handset mode, and the volume of the speaker, when in speakerphone mode. Both of these settings are independent of each other.

Volume Keys Operation in Speakerphone Mode

When the volume keys are pressed when on a speakerphone call the volume is adjusted up or down. By default the volume is set at mid volume, level 5. When the level is set this volume level is retained for all calls made in speakerphone.

Note: An option is available in management software to override this setting so that the volume will retu rn to mid volume after the completion of each call.

Volume Keys Operation in Handset Mode:

The volume can be adjusted in handset mode (when the handset is off hook). By default the volume is set at mid volume, level 5. The volume in the handset can be adjusted up and down from this level. When the level is set this volume level is retained for all future calls made in handset mode or until the volume is readjusted in handset mode. When changed, this setting does not change or affect the volume setting in speakerphone mode.

Note: The volume level increases/decreases by one step for every press of the volume key.

Using the Mute Key

The Mute key can be pressed when you are using the handset or in speakerphone mode. When pressed, the other person on the call cannot hear you. The Mute key has a red light, which is lit when mute is active.

The Ringing / Message Waiting Light

There is a red light on the top right-hand corner of the digital telephone set. This light flashes when there is an incoming call. It also lights when a voice message has been left in your voice mailbox.

Inter-Tel 3000

Administrator’s Manual

Using the Function Keys

There are four function keys located directly above the digital telephone set display. Particular features are grouped under these keys, as follows:

Hold

This key is used to place calls on system hold. When calls are placed on hold using this key, a prompt “Return To Line” is presented on the display.

It also accesses System Programming from the programming extension only. (See page your digital telephone set and page

Mail and page

lists, and also allows convenient dialing of the telephone number. (See page

This key accesses the options available to customize your digital telephone set settings.

21 for customizing

22 for System Programming access).

This key accesses voice mail and Display Messaging features. (See page 51 for Voice

69 for Display Messaging). To access voice mail, the Voice Mail Module must be installed.

This key allows you to program and dial numbers in the System and Personal Speed-Dial

26 for Speed-Dial Lists).

DSS Extensions

Up to eight of the sixteen key digital telephone sets can be equipped with a DSS.

• From the Programming extension, press the PROGRAM key.

• Press the Scroll Down key () until “System Programming” is displayed.

• Select “System Programming”.

• Enter the System Programming Password and select “Extensions”.

• Press the Scroll Down key () until “DSS Extensions” is shown.

• Select “DSS Extensions”.

• Select those extensions which are to be equipped with a DSS.

An AC adapter is connected to the sixteen key digital telephone set to supply the additional power needed for the 32 extra keys.

Backlit Display

The sixteen key digital telephone set can be backlit. The AC adapter must be used to backlight the display.

Data Port

A connector marked “Data Port” is provided on the left-hand side of the digital telephone sets. It is designed to allow modems to be connected in parallel with the phones. Although you can connect telephone sets to the port their operation is limited. Calls can be made and answered. However it is not possible to transfer calls from a phone connected to the dataport. If a call is made or answered from a phone connected to the dataport you can go off hook on the digital telephone set and continue the call from it. If you do this then the call can be transferred etc., from the digital telephone set.

When a call is made from a device connected to the data port the number dialed and the status of the call is indicated on the systemphone.

Inter-Tel 3000 Administrator’s Manual

CUSTOMIZING YOUR DIGITAL TELEPHONE SET

The PROGRAM key accesses the options available to customize your digital telephone set settings.

To Change the Language on Your Phone

Each extension can select the display prompts to be in English, French or Spanish.

• From your digital telephone set, press the PROGRAM key.

• Select “Language”.

• Select the required option – English, French or Spanish.

Press the speakerphone key to finish programming.

Note: The language setting for all the digital telephone sets can be changed. See page

Automatic Answer

You can program your digital telephone set to work in “Auto-answer mode”. In this mode the speakerphone key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically. You can speak to the caller without touching the digital telephone set.

• From your digital telephone set, press the PROGRAM key.

• Select “Auto Answer”.

• Select the required option - “Set auto answer” or “Cancel auto answer” - to set and cancel the

Automatic Answer mode respectively. Press the speakerphone key to finish programming.

93.

To Program a Feature onto a Programmable Key on your Extension

You can re-program any or all of the programmable keys on the digital telephone sets. There are eight on the eight key digital telephone set, 16 on the sixteen key digital telephone set and 32 on the DSS. You can program these keys to select lines, extensions, features or speed-dial numbers.

• From your digital telephone set, press the PROGRAM key

• Press the Scroll Down key () until “Key Programming” is displayed.

• Select “Key Programming”.

• Press the programmable key to be programmed. A list of options appears on the display.

• Select the required feature to be programmed onto the key. Use the Scroll Down key () to scroll

down to view the list of available features. For example, to program the key with a speed dial number,

select the “Individual Digits” option. Press the speakerphone key to finish programming.

Note: If you are programming the key to call an external number remember to precede the number with a 9 or 760 - 769.

+ 109 hidden pages

Inter-Tel 3000 User Manual

TABLE OF CONTENTS

FCC INFORMATION

FCC Part 68 Exhibit J

Customer Owned Coin/Credit Card Phones

Data Equipment

Systems

Adjuncts – KX and PX Devices

OEM Devices

Warning

SAFETY REGULATIONS

Important Safety Instructions

LIMITED WARRANTY

SOFTWARE LICENSE AGREEMENT

Definitions:

License:

Non-Permitted Uses:

Term:

Warranty:

Limits Of Liability:

Entire Agreement:

Government Restricted Rights:

INTRODUCTION

SYSTEM DESCRIPTION

System Options

Contact Details

USING THIS GUIDE

DIGITAL TELEPHONE SETS

To adjust the Digital Telephone Set Pedestal

Using the Digital Telephone Set Display

Prompts and Information

Selectable Options

Using the Display Keys to Select Menu Options

Using the Scroll Keys

Using the Clear Key “C”

Using the Keypad

Entering Text when Programming Names or Messages

Using the Programmable Keys / Line Keys

Using the Speakerphone Key

Using the Volume Keys

Volume Keys Operation in Speakerphone Mode

Volume Keys Operation in Handset Mode:

Using the Mute Key

The Ringing / Message Waiting Light

Using the Function Keys

DSS Extensions

Backlit Display

Data Port

CUSTOMIZING YOUR DIGITAL TELEPHONE SET

To Change the Language on Your Phone

Automatic Answer

To Program a Feature onto a Programmable Key on your Extension