Interquartz IQ560E User Manual
HANDSFREE HEADSET
DISPLAY TELEPHONE
MODEL IQ560E
OPERATING INSTRUCTIONS
33
CONTENTS
1. FEATURES ....................................................................... 4
2. GENERAL CONTROLS AND INDICA TORS .................... 6
RINGER/MESSAGE WAITING INDICATOR............................................................................................ 7
RINGER HI/LO/OFF SWITCH.................................................................................................................. 7
RINGER PITCH CONTROL ..................................................................................................................... 7
ALPHA-NUMERIC KEYPAD .................................................................................................................... 7
CRADLE SWITCH .................................................................................................................................... 7
EARPIECE VOLUME SLIDER ................................................................................................................. 8
HANDSFREE VOLUME SLIDER ............................................................................................................. 8
RECALL KEY ............................................................................................................................................8
PROGRAMMING THE CLOCK ................................................................................................................ 8
SET KEY ...................................................................................................................................................9
HOUR KEY ............................................................................................................................................... 9
MINUTE KEY ............................................................................................................................................ 9
BACK SPACE ( ) KEY ...........................................................................................................................9
CALL TIMER ............................................................................................................................................. 9
MUTE KEY AND INDICATOR ................................................................................................................... 9
BASIC OPERATION................................................................................................................................. 9
REDIAL KEY ............................................................................................................................................. 9
PAUSE FUNCTION ................................................................................................................................ 10
HEADSET KEY AND INDICATOR .......................................................................................................... 11
HANDSFREE KEY AND INDICATOR .................................................................................................... 11
DATA PORT AND SWITCH .................................................................................................................... 11
3. HANDSFREE OPERATION ............................................ 12
HANDSFREE MICROPHONE................................................................................................................ 12
USING THE HANDSFREE KEY.............................................................................................................12
HINTS FOR HANDSFREE OPERATION............................................................................................... 13
4. HEADSET OPERATION ................................................. 13
CLARIA “ALERT”FEATURE.................................................................................................................. 14
BASIC OPERATION............................................................................................................................... 14
HEADSET/HANDSET/HANDSFREE MODES....................................................................................... 14
TRAINEE/SUPERVISOR MODE ........................................................................................................... 14
TRAINING MODE ................................................................................................................................... 15
SUPERVISOR MODE ............................................................................................................................ 15
SILENT RINGING FEATURE ................................................................................................................. 15
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5. ADVANCED NETWORK OPERA TION ........................... 18
PAUSE FUNCTION WHEN DIALING .....................................................................................................18
HOLDING AND TRANSFERRING CALLS ............................................................................................. 18
USING THE MEMORIES........................................................................................................................ 18
6. MEMORY FEATURE OPERATION................................. 19
NON-VOLATILE MEMORIES (BATTERY FREE PERMANENT STORAGE) ....................................... 19
EEPROM MEMORY FEATURE ............................................................................................................. 19
CASCADE DIALING ............................................................................................................................... 20
MEMORY LOCK ..................................................................................................................................... 20
7. INSTALLATION............................................................... 21
UNPACKING........................................................................................................................................... 21
GENERAL SETTING-UP ........................................................................................................................ 21
LOCATION.............................................................................................................................................. 21
WALL MOUNTING..................................................................................................................................21
WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH PHONE) ........................................... 23
PROGRAMMING THE CLOCK .............................................................................................................. 24
LINE CONNECTION............................................................................................................................... 24
MESSAGE WAITING LIGHT COMPATIBILITY...................................................................................... 24
HEADSET MIC ADJUST CONTROL......................................................................................................25
TO MAKE A HEADSET MIC LEVEL ADJUSTMENT : ........................................................................... 25
HEADSET POLARITY SWITCH ............................................................................................................ 25
HANDSFREE MIC ADJUST CONTROL ................................................................................................ 26
DATA PORT SWITCH.............................................................................................................................28
SHARED MODE ..................................................................................................................................... 28
SPLIT MODE .......................................................................................................................................... 28
8. GENERAL CARE AND MAINTENANCE ........................ 29
9. THUNDERSTORMS ....................................................... 30
10. WARRANTY - 6 YEARS ............................................... 31
11. SERVICE CENTRES..................................................... 31
QUICK REFERENCE GUIDE ........................................ 16,17
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1. FEATURES
• 6 YEAR W ARRANTY – parts and labour
• Tone dialing
• Hands free Speaker phone
• Headset function
• Large 16 digit LCD display
• User programmable 12 hour real-time clock display
• “Timer” Function provided for call duration indication
• Total 20 Non-Volatile memories (battery free permanent storage)
• 10 one touch memories
• 5 one/two touch memory with memory protection switch
• Store Key
• Fla sh, Pause, and can be stored
• Super bright LED ringer lamp allows visual ringing indication
• Built-in Message Waiting option to suit any neon (80 VDC) type message waiting
system AND Ericsson BP250 Message W aiting (other syste m type s option al)
• Recall fa cility with 100mS flash timing
• Redial and Pause function s
• User selectable ringer volume and pitch
• Mute Key and indicator - f or privacy on Handset, Handsfree and Headset mic
• Data Port and Switch to allow line sharing a nd splitting
• Built in headset socket, with adjustments to suit a wide range of headset types
• Adjustable Headset/Handset/Handsfree he aring level with slider volume control
• Headset Cable Polarity Switch to suit both common (”Normal” and ”Reversed”)
Headset plug wiring modes
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• Hands free and Headset Microphone sensitivity Adjustments
• Mid-call mode support (change between Hea dset, Handsfree and Handset during
a call in any order)
• Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need f or a He adset training cord or adaptor
• “Silent Ringing” feature for Headset users allows the ringing to be heard in the
Headset only (keeps call center noise levels down by eliminating the sound of
ringing during incoming calls)
• Built-in support for Claria Alert headset “Alert” indicator light function
• Compatible with direct lines, intelligent networks a nd PABXs
• Call Waiting compatible
• Telstra Customnet compatible
• Line powered, unaffected by main s power interruption
• REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loa ding incoming ring
• Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
• Fully modular connection provides maximum ease of installation on desk or wall
• Hearing Aid compatible to suit “T-switch” type hearing aids
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2. GENERAL CONTROLS AND INDICATORS
FIGURE 1A: TOP VIEW
FIGURE 1B: BOTTOM VIEW
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RINGER/MESSAGE WAITING INDICATOR
There are two different functions:
Ring Indicator: Fla she s when the telephone rings with an incoming call.
Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The built-in
Message W aiting option suits any neon (minimum 80 V DC)
type message waiting system a nd also the telephone has
Ericsson BP250 Message Waiting built-in (other system
types are optional extra s).
RINGER HI/LO/OFF SWITCH
The three available positions allow selection of OFF (no sound), LOW volume, and
HIGH volume of the telephone’s ringing sound during an incoming call (Figure 1B)
RINGER PITCH CONTROL
The pitch of ringing sound may be altered by rotating the control.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters
are provided for Voice Mail and Telstra Customnet applications.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental “hookflash” that will
inadvertently place the call on hold - this is known as “pha ntom calls” be cause the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
“phantom calls”). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before ma king/receiving your next call (i.e. pha ntom
calls are not a system or telephone fault).
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EARPIECE VOLUME SLIDER
Used to adjust the hearing level of the HANDSET and HEADSET. Set to midway for
normal listening level. Adjustment during a conversation will not be detected by the
other party.
HANDSFREE VOLUME SLIDER
Used to adjust the volume of sound from the spea ker when in Handsfree mode.
RECALL KEY
For use with PABX systems to invoke special PABX facilities such as call-hold or calltrans fer which may be available in your PABX. It is sometimes referred to as the “Flash”
button or “Facility” button. To learn how to use it please consult your telephone host
system’s manual.
PROGRAMMING THE CLOCK -
see Figure 2 for diagram of Set, HR, Min Keys & Back Spa ce ( ) keys
Refer to programming the clock (see In stallation se ction)
FIGURE 2
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SET KEY
Used to set the clock.
HOUR KEY
Used to set the clock hour.
MINUTE KEY
Used to set the clock minutes.
BACK SPACE ( ) KEY
Allows editing of telephone number in store operation
CALL TIMER
When a call is in progress, the word “TIMER” on the display . When the call is termin ated,
the call duration will be automatically displayed for 6 seconds.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the Handset, Headset and Handsfree
microphones to allow users privacy. The red light indicates when the mute condition is
active. Press MUTE again to rele ase the mute condition.
BASIC OPERATION
IQ560E can be used in the same way as a normal telephone; simply lift the HANDSET
to answer a n incoming call, or lift the HANDSET and dial on the KEYPAD to commence
an outgoing call. Please refer to other sections for detailed operation instructions.
REDIAL KEY
Press to redial the last number previously dialed, which may be up to 32 digits long.
When pressed while still on-line, the telephone will clear that call and retry the number.
It can be used in ha ndset, handsfree, and hea dset mode s. Dialing more than 32 digits
during one call will cause era sure of the entire number from the REDIAL memory.
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EXAMPLE: TO REDIAL LAST NUMBER
1. Lift HANDSET, or press HANDSFREE or HEADSET,
2. Press REDIAL (telephone redials last number).
EXAMPLE: DIRECT REDIAL OF LAST NUMBER
1. Lift HANDSET, or press HANDSFREE or HEADSET,
2. Dial a number, but find it engaged,
3. Press REDIAL; the telephone will automatically clear and re-conne ct the
line. The number will then be re-dialled.
PAUSE FUNCTION
The Pause command may be needed if your phone is connected to certain types of
PABX or to any network where a two second pause is required (e.g. between internal
and external dial tones).
For manual dialing:
1. Lift HANDSET,
2. Di al any digits required before the pause,
3. Press P AUSE (telephone waits for 2 seconds before proceeding),
4. Dial the remaining digits.
For memory usage (storage procedure) to cause the telephone to pause for 2
seconds in a sequence:
1. Lift HANDSET, or press HANDSFREE or HEADSET,
2. Press STORE,
3. Dial digits required before the pause,
4. Press PAUSE,
5. Select and press desired MEMORY KEY,
6. Replace HANDSET or press HANDSFREE or HEADSET.
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