Interquartz IQ360 Operating Instructions Manual
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HANDSFREE HEADSETHANDSFREE HEADSET
HANDSFREE HEADSETHANDSFREE HEADSET
HANDSFREE HEADSET
TELEPHONETELEPHONE
TELEPHONETELEPHONE
TELEPHONE
MODEL IQ360MODEL IQ360
MODEL IQ360MODEL IQ360
MODEL IQ360
OPERAOPERA
OPERAOPERA
OPERA
TING INSTRTING INSTR
TING INSTRTING INSTR
TING INSTR
UCTIONSUCTIONS
UCTIONSUCTIONS
UCTIONS
1
CONTENTS
1. FEATURES ....................................................................... 3
2. GENERAL CONTROLS AND INDICATORS ................... 4
MULTIFUNCTIONAL INDICATOR LIGHT ............................................................................ 5
RINGER PITCH CONTROL .................................................................................................. 6
RINGER VOLUME SWITCH ................................................................................................. 6
ALPHA-NUMERIC KEYPAD ................................................................................................. 6
CRADLE SWITCH ................................................................................................................ 6
VOLUME SLIDER ................................................................................................................. 7
RECALL KEY ........................................................................................................................ 7
HEADSET KEY AND INDICATOR ........................................................................................ 7
HANDSFREE KEY AND INDICATOR .................................................................................. 7
MUTE KEY AND INDICATOR............................................................................................... 7
BASIC OPERATION ............................................................................................................. 7
REDIAL / PAUSE KEY .......................................................................................................... 8
REDIAL FUNCTION ............................................................................................................. 8
PAUSE FUNCTION ............................................................................................................. 8
3. HANDSFREE OPERATION.............................................. 9
HANDSFREE MICROPHONE .............................................................................................. 9
USING THE HANDSFREE KEY ........................................................................................... 9
CHANGING FROM HANDSFREE TO HANDSET DURING A CALL ................................... 9
CHANGING FROM HANDSET TO HANDSFREE DURING A CALL ................................... 9
OUTGOING CALLS USING HANDSFREE (MANUAL OR MEMORY DIALLING): ............ 10
HINTS FOR HANDSFREE OPERATION............................................................................ 10
4. HEADSET OPERATION ................................................. 11
CLARIA "ALERT" FEATURE .............................................................................................. 11
BASIC OPERATION ........................................................................................................... 11
HEADSET /HANDSET/HANDSFREE MODES ................................................................... 11
TRAINEE/SUPERVISOR MODE ........................................................................................ 11
TRAINING MODE ............................................................................................................... 12
SUPERVISOR MODE ......................................................................................................... 12
SILENT RINGING FEATURE ............................................................................................. 12
2
5. ADVANCED NETWORK OPERATION .......................... 13
PAUSE FUNCTION WHEN DIALLING ............................................................................... 13
HOLDING AND TRANSFERRING CALLS ......................................................................... 13
USING THE MEMORIES .................................................................................................... 13
6. MEMORY FEATURE OPERATION ................................ 14
STORING A NUMBER ........................................................................................................ 14
DIALING A NUMBER .......................................................................................................... 14
CASCADE DIALING ........................................................................................................... 14
MEMORY RETENTION ...................................................................................................... 14
7. INSTALLATION .............................................................. 15
UNPACKING .......................................................................................................................15
SETTING THE FLASH TIME .............................................................................................. 15
GENERAL SETTING-UP .................................................................................................... 15
LOCATION .......................................................................................................................... 16
WALL MOUNTING .............................................................................................................. 16
LINE CONNECTION ........................................................................................................... 18
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION......................................... 18
MESSAGE WAITING LIGHT COMPATIBILITY .................................................................. 18
HEADSET MIC ADJUST CONTROL .................................................................................. 19
HEADSET POLARITY SWITCH ......................................................................................... 19
8. GENERAL CARE AND MAINTENANCE ....................... 22
CLEANING .......................................................................................................................... 22
FAILURE TO OPERATE AND SERVICE DIFFICULTIES .................................................. 22
9. THUNDERSTORMS ....................................................... 23
10. WARRANTY - 6 YEARS ............................................... 23
11. SERVICE CENTRES .................................................... 24
3
1. FEATURES
6 YEAR WARRANTY
5 YEAR memory retention
Handsfree operation for conference calling
Built in headset socket to suit a wide range of headset types
10 one touch memory keys
Adjustable Headset/Handset/Handsfree hearing level with slider volume control
Mute Key and indicator for privacy on both Handset, Handsfree and Headset mic
Super bright LED ringer lamp allows visual ringing indication
Headset Microphone level adjustment to suit all Headset types so both high gain
and low gain Headset mics can be used
Headset Cable Polarity Switch to suit both common (normal and reversed)
Headset plug wiring modes
Mid-call mode support (change between Headset, Handsfree and Handset during
a call in any order)
Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need for a Headset training cord or adaptor
Silent Ringing feature for Headset users allows the ringing to be heard in the
Headset only (keeps call center noise levels down by eliminating the sound of
ringing during incoming calls)
Built-in support for Claria Alert headset Alert indicator light function
Built-in switchable Message Waiting option to suit any neon (80 VDC) type message
waiting system AND Ericsson BP250 Message Waiting (other system types optional)
Large In-use indicator light to show when the user is on a call
User selectable ringer volume and pitch
Redial and Pause functions
Switchable Recall facility with three flash time settings (100mS, 200mS, 600mS) to
suit the host telephone system
4
Compatible with direct lines, intelligent networks and PABXs
Call Waiting compatible
Telstra Customnet compatible
Line powered, unaffected mains power interruption
REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loading incoming ring
Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
Fully modular connection provides maximum ease of installation on desk or wall
2. GENERAL CONTROLS AND INDICATORS
FIGURE 1 : TOP VIEW OF IQ360
5
FIGURE 1 : BOTTOM VIEW OF IQ360
MULTIFUNCTIONAL INDICATOR LIGHT
There are three different functions:
Ring Indicator: Flashes when the telephone rings with an incoming call
In-Use Indicator: Glows steadily during a call
6
Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The built-in
Message Waiting option suits any neon (80 VDC) type
message waiting system and also the telephone has
Ericsson BP250 Message Waiting built-in (other system
types are optional extras).
RINGER PITCH CONTROL
The pitch of the ringing sound may be altered by rotating the control.
RINGER VOLUME SWITCH
The three available positions allow selection of OFF (no sound), LOW volume, and
HIGH volume of the telephone's ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters
are provided to allow full access to services that require the entering of numerals and
letters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental "hookflash" that will
inadvertently place the call on hold. This is known as "phantom calls" because the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
"phantom calls"). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before making/receiving your next call (i.e. it is
not a system or telephone fault).
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VOLUME SLIDER
Used to adjust the volume of the HANDSET, HEADSET or HANDSFREE hearing level.
Set to midway for normal listening level. Adjustment during a conversation will not be
detected by the other party and does not effect outgoing speech.
RECALL KEY
For use with host telephone systems to invoke special network facilities such as callhold or call-transfer available in your system.
For further details please consult your host system manuals or user training service.
Please see the INSTALLATION section for details to adjust the telephones Flash time.
HEADSET KEY AND INDICATOR
When the HEADSET KEY is pressed a red indicator will glow to show that the HEADSET
mode is activated.
HANDSFREE KEY AND INDICATOR
When the HEADSET KEY is pressed a red indicator will glow to show that the
HANDSFREE mode is activated.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the handset,handsfree and headset
microphones to allow user privacy. The red light indicates when the mute condition is
active. To release the mute condition press MUTE again.
BASIC OPERATION
IQ360 can be used as a normal telephone; lift the HANDSET to answer an incoming
call, or lift the HANDSET and dial on the KEYPAD to commence an outgoing call.
Please refer to the appropriate sections to learn more about advanced operating
instructions.
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