11. SERVICE CENTRES ................................................... 23
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1. FEATURES
•T one dialing
•Handsfree spea kerphone
•Built in headset socket to suit a wide ra nge of he adset types
•10 one touch memory keys (non-volatile memories)
•Adjustable Headset/Ha ndset/Hands free hearing level with electronic buttons volume
•Mute Key and indicator – for privacy on both Handset, Ha ndsfree a nd He adset mic
•Super bright LED ringer la mp allows visual ringing indication
•Headset Microphone level adjustment to suit all Headset types so both high gain
and low gain Headset mics can be used
•Headset Cable Polarity Switch to suit both common (“normal” a nd “reversed”) Headset
plug wiring modes
•Mid-call mode support (change between Hea dset, Hands free and Ha ndset during a
call in any order)
•Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need f or a Hea dset training cord or a daptor
•“Silent Ringing” feature for Headset users allows the ringing to be heard in the Headset
only (keeps call center noise levels down by eliminating the sound of ringing during
incoming calls)
•Built-in support for Claria Alert headset “Alert” indicator light function
•Built-in switchable Message W aiting option to suit any neon (80 VDC) type message
waiting system AND Ericsson BP250 Message Waiting (other system types option al)
•User selectable ringer volume
•Redial a nd Pause functions
•Recall facility with flash timing 100 ms
•Compatible with direct lines, intelligent networks, P ABXs and any a nalog line
•Call Waiting compatible
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•T elstra Customnet compatible
•Line powered, unaffected mains power interruption
•REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loading incoming ring
•Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
•Fully modular connection provides maximum ease of installation on desk or wall
•3 year warranty
•Hearing aid compatibility
2. GENERAL CONTROLS AND INDICATORS
ELECTRONIC
STORE
KEY
HANDSET
VOLUME
CONTROL
MEMORY KEY
MUL TIFUNCTIONAL
INDICATOR
LIGHT
HANDSET
CORD
HANDSFREE / HEADSET KEY
& INDICAT OR
MUTE KEY &
INDICATOR
REDIAL /
P AUSE KEY
FIGURE 1 : TOP VIEW
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KEYP AD
RECALL KEY
HEADSET MIC ADJUST
CONTROL
RINGER
HI / LOW / OFF
SWITCH
MESSAGE WAITING &
HEADSET POLARITY
SWITCHES
LINE
SOCKET
HEADSET
SOCKET
WALL
MOUNT
HOLE
HANDSET
SOCKET
FIGURE 1 : BOTTOM VIEW
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MULTIFUNCTIONAL INDICATOR LIGHT
There are two different functions:
Ring Indicator:Flashe s when the telephone rings with a n incoming call
Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The built-in
Message Waiting option suits any neon (80 VDC) type
message waiting system and also the telephone has
Ericsson BP250 Message Waiting built-in (other system
types are optional extra s).
RINGER VOLUME SWITCH
The three available positions allow selection of OFF (no sound), LOW volume, a nd HIGH
volume of the telephone's ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available f or normal di aling. The alpha betic characters
are provided to allow full access to services that require the entering of numerals and
letters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental "hookflash" that will
inadvertently pla ce the call on hold. This is known a s "pha ntom calls" because the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
"phantom calls"). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before ma king/rece iving your next call (i.e. it is not
a system or telephone fault).
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ELECTRONIC VOLUME CONTROL
Used to adjust 4-steps the volume of the HANDSET, HEADSET or HANDSFREE hearing
level. Press (vol-) or (vol+) to adjust the volume. Adjusting this control does not affect
your outgoing voice level.
RECALL KEY
For use with host telephone systems to invoke special network facilities such as callhold or call-trans fer available in your syste m.
HANDSFREE / HEADSET KEY AND INDICATOR (with auto-dection)
When the HANDSFREE / HEADSET KEY is pressed a red indicator will glow to indicate
that the HANDSFREE mode or HEADSET mode is a ctivated.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the handset,handsfree and headset
microphones to allow user priva cy. The red light indicates when the mute condition is
active. To release the mute condition press MUTE again.
BASIC OPERATION
This telephone can be used as a normal telephone; lift the HANDSET to answer an
incoming call, or lift the HANDSET and dial on the KEYPAD to commence an outgoing
call. Please refer to the appropriate se ctions to learn more about advanced operating
instructions.
REDIAL / PAUSE KEY
Redial Function
Press to redial the last number previously dialed, which may be up to 32 digits long.
Dialing more than 32 digits during one call will cause erasure of the entire number from
the redial memory.
EXAMPLE : TO REDIAL LAST NUMBER
1. Lift HANDSET, or press HANDSFREE / HEADSET KEY
2. Press REDIAL .
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Pause Function
The Pause command may be needed if your phone is connected to a ny network where
a pause is required (e.g. between internal and external di al tones).
For manual dialing:
1. Lift HANDSET
2. Di al a ny digits required before the pause
3. Press PAUSE
4. Di al the remaining digits.
For memory usage (storage procedure):
1. Lift HANDSET, or press HANDSFREE / HEADSET KEY
2. Press STORE
3. Di al digits required e.g. number line access code before dialing the pause
4. Press PAUSE
5. Dial remaining digits
6. Press STORE
7. Select and press desired MEMORY key
8. Replace HANDSET or pre ss HANDSFREE / HEADSET KEY.
When dialed, this stored number will Pause at the appropriate place in the dialing
sequence.
HEARING-AID COMPA TIBILITY
Provided as a sta ndard fe ature f or users with a “T switch” type hearing-aid.
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3. HANDSFREE OPERATION
HANDSFREE MICROPHONE
Located at the front of the phone (Figure 1), its function is to reproduce your voice as you
speak to the other party while your telephone is in HANDSFREE mode. Positioning of
the telephone, and therefore the MICROPHONE, is important to ensure the best
reproduction of your voice.
USING THE HANDSFREE / HEADSET KEY
To commence a HANDSFREE call press the HANDSFREE KEY ; the telephone will
activate the line, the SPEAKER, and the HANDSFREE MICROPHONE, and the
INDICATOR will switch on to provide confirmation. Dialing and speech can then
commence. Pressing the key again will terminate the call.
Incoming calls using HANDSFREE:
1. T elephone rings
2. Press HANDSFREE / HEADSET KEY
3. Commence your HANDSFREE conversation.
Changing from HANDSFREE to HANDSET during a call
Lift the HANDSET and re sume your conversation; the HANDSFREE function will switch
off automatically.
Changing from HANDSET to HANDSFREE during a call
1. Press HANDSFREE / HEADSET KEY
2. Repla ce HANDSET
3. Resume your conversation using the handsfree function.
Outgoing calls using HANDSFREE (manual or me mory dialing)
1. Press HANDSFREE / HEADSET KEY
2. Di al required number on ALPHA-NUMERIC KEYP AD or pre ss desired MEMORY Key
3. Speak as required.
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HINTS FOR HANDSFREE OPERATION
As a courtesy, tell the other party that you are using the Handsfree function. He / She
may or may not want people other than yourself to hear the conversation. A quiet
environment ensures best Handsfree performance. When HANDSFREE is used in a
noisy room or near a noise generating device ( for exa mple, a TV set ) all or part of the
message may be interrupted and ca nnot be heard. To eliminate this problem try to lower
the noise level in the room.
During the handsfree conversation, your telephone will give priority to the person who
speak s louder when both people are talking simulta neously . Spe ak ONLY after the other
person pauses or stops.
If the other person complains about poor tra nsmission, talk directly at your telephone
and from a closer dista nce as necessary, or lower the speaker volume control.
If the operation of the Handsfree feature is not corre ct, refer to the FAILURE TO OPERA TE
section.
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4. HEADSET OPERATION
The telephone can be configured to suit many different headsets - please consult the
INSTALLATION section for details to get the best perf orma nce from your hea dset.
CLARIA "ALERT" FEATURE
The telephone is designed to support the "Alert" feature available on the Claria headset.
When pressing the HANDSFREE / HEADSET key on the telephone, the "Alert" indicator
on the Claria headset will illuminate, signifying that the user is on a call. This feature
can be used ef fectively in call center applications so that the user's colleagues will be
aware that the user ha s a call in progress. In addition, the MULTIFUNCTIONAL INDICATO R
will illuminate during the call.
BASIC OPERATION
To make or receive a n outgoing call using the he adset:
• Press the HANDSFREE / HEADSET Key. Dial tone will be he ard in the he a dset
• If you are making a n outgoing call, di al the required number on the keypa d
• Lifting the handset during headset mode will revert to ha ndset mode operation
• T o revert ba ck to headset mode operation during ha ndset mode, press the HANDSFREE
/ HEADSET Key
• To hang up, press the HANDSFREE / HEADSET key or repla ce the ha ndset.
HEADSET / HANDSET / HANDSFREE MODES
A call can be switched between Headset / Hands free a nd Handset modes by pressing
the HEADSET / HANDSFREE key or by lifting the handset.
The HEADSET / HANDSFREE key has auto-detection function. When the headset is
connected, the Hands free function is disabled to allow the HEADSET / HANDSFREE
key to work in Headset mode. Unplug the headset to revert to Handsfree mode (even
during a call).
TRAINEE/SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable a
supervisor to monitor a trainee's progress during a call, or 'take over' a call. The following
procedures a ssume that the trainee is wearing the HEADSET a nd a call is in progress.
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T raining Mode
Allows a supervisor to monitor a trainee during a call.
1. During a trainee's call the supervisor may lift the HANDSET (HANDSFREE / HEADSET
indicator will turn off)
2. Quickly press the HANDSFREE / HEADSET key a nd the indicator will illumin ate
3. The trainee may continue the conversation with the supervisor only listening to the
call.
Supervisor Mode
Allows a supervisor to "take over" a call between a trainee a nd a nother party.
1. During a call, the supervisor may lift the HANDSET to continue a normal conversation
with the other party, while the trainee listens to its progress through the HEADSET
2. To return the call to the trainee, press the HANDSFREE / HEADSET key a nd repla ce
the HANDSET in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or a ny application where call-related noise is to be kept to a
minimum, this feature allows incoming calls to ring silently; the operator is aware of the
incoming call, but the telephone does not add to the room noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the square
symbol without a bell symbol inside it
2. Put your headset on and wait f or the next incoming call
3. When a call arrives, the MUL TIFUNCTIONAL INDICATOR will flash and the operator
will hear the ringing tone at a low level in the headset
4. Press the HANDSFREE / HEADSET key to answer the call.
VOLUME CONTROL (ELECTRONIC)
To adjust the volume at sound in the headset earpiece, press the up and down volume
buttons located in the middle of the memory card.
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5. AD VANCED NETWORK OPERA TION
Where this telephone is used on an intelligent network such as Easycall, Customnet,
Centel, a PABX or other network the f ollowing inf ormation may be useful.
PAUSE FUNCTION WHEN DIALING
Depending on your telephone system, this may or may not be required. If in doubt,
check with your system supplier or Interquartz dealer , a s failure to observe your system's
requirements may lead to difficulty in making outgoing external calls. If you have
determined that a pause is required by your host system, please refer to the PAUSE
Function section to ensure correct usage of the PAUSE button.
HOLDING AND TRANSFERRING CALLS
The method used for these functions is dependent on your system type, so you will
need to check your system's Extension User Guide. The RECALL KEY is typically
used to trans fer calls. It is af fected by the setting of the a djustment switche s de scribed
in the INSTALLATION section of this manual. They must be correctly set to suit your
system for correct operation.
USING THE MEMORIES
Many dif ferent numbers and codes ca n be stored. You may find it useful to store some of
your favourite network facility comma nds in the tele phone for fast, convenient access to
those facilities (e.g. diversion, call forward, call back etc). Consult your system User
Guide for the codes that you need to store.
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6. MEMORY FEATURE OPERATION
Located at the top of the keyboard, the ONE-TOUCH MEMORY Keys provide e a sy di aling
of often-used numbers. Each memory ca n store 32 digits a nd ca n store , , Pause a nd
commands.
STORING A NUMBER :
1. Lift HANDSET or press HANDSFREE / HEADSET KEY
2. Press STORE
3. Enter the telephone number
4. Press STORE
5. Press desired memory key
6. Replace HANDSET or press HANDSFREE / HEADSET KEY
DIALING A NUMBER :
1. Lift HANDSET or press HANDSFREE / HEADSET KEY
2. Press desired memory key.
CASCADE DIALING
The contents of any memory ca n be "ca scaded" or added together with a dditional manual
dialing or other memories. In cascade dialing, ma ke sure that each dialing sequence is
completed before activating the next.
DIGIT CAP ACITY
All memories can store up to 32 digits each, compressing any combin ation of 1-9,0,
and .
STORAGE TIME
All memories are retained permanently without batterie s (non-volatile memories).
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7. INSTALLATION
UNPACKING
The carton contains the following :
• Telephone body and handset
• Coiled cord and line cord
• This User Ma nual.
GENERAL SETTING-UP
1. Fit the COILED COR D to the a ppropri ate sockets in the HANDSET a nd the telephone
base
2. Fit the LINE CORD to the rear socket and to your telephone network outlet
3. Set the Ringer V o lume
4. See following sections to complete the installation.
LOCATION
The telephone should be placed on a desk, table or shelf where it is not likely to be
pushed off. If the unit is to be wall mounted, it should be seated securely on the WALL
MOUNTING BRACKET. A void excessive heat, da mp, dust, direct sunlight, vibration, a nd
other a pplia nce s or devices that may tran smit or emit electrical or electromagnetic ra dio
frequency noise or signals (e.g. computers, welders, pagers).
WALL MOUNTING
1. Fit the WA LL MOUNT BRACKET (optional, not supplied) to the wall and attach the
WALL MOUNT BRACKET to the underside of telephone (see Figure 2)
2. To enable the HANDSET to be supported in the cradle, follow the procedure shown in
(Figure 2) to reverse the HANDSET RET AINER.
3. NOTE: The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated in
(Figure 2) are available from your authorised Interquartz dealer and ca n be ordered a s
"Wall Mount Kit No.3".
HEADSET
Connect a headset to the hea dset socket at the rear , a nd set the HEADSET POLARITY
SWITCH and HEADSET MIC ADJUST CONTROL described in this section.
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1. Use your thumb to press the
HANDSET RET AINER
2. Push the HANDSET RET AINER
out of the slot.
3. Rotate the HANDSET
RETAINER by 180
FIGURE 2: WALL MOUNTING
FIGURE 2 : WALL MOUNT BRACKET
4. Insert the HANDSET RETAINER
back into its slot.
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WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH PHONE)
LUG "B"
PIVOT FOR SWING-OUT
PLATE USED FOR
MODEL IQTEL 25
LUG "C"
MOUNTING HOLE "F"
LUG "A"
MOUNTING
HOLE "E"
LUG "D"
Please note:
1. This wall bracket may be secured onto the wall by using mounting holes "E" and "F"
2. Lugs to break off before wall mounting the phone.
TELEPHONE MODELS
IQ 90
IQ 150
IQ 250
IQ 260
IQ 360
IQ 350
IQ 450
IQ 550
IQ E2
IQ E3
IQTEL 80
IQTEL 300
IQTEL 500
IQTEL E1
IQTEL E2
IQTEL E3
IQTEL ET
STUDIO 20
GEMINI IQ33X SERIES
BREAK OFF LUGS
"B" and "D"
IQTEL 25
IQ 300
9853 XT
9835 MKII
9836
9837
"A" and "C"
"A" ONLY
FIGURE 3
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LINE CONNECTION
This telephone is supplied with a RJ45 Plug as the wall plug, with the centre pair being
reserved for speech a nd signaling. Other types of plugs and cords are available on reque st.
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION
MESSAGE W AITING LIGHT COMPATIBILITY
Located in the Multifunctional Indicator Light, the Message Waiting Light ca n be optionally
configured at time of order to be compatible with most host telephone systems on the
Australian market. The standard factory fitted message waiting light is a neon style
circuit suitable for mini mum 80V DC signaling and is compatible with NEC, FUJITSU,
ALCATEL, later HYBREX and NORTEL PABX systems. The Message Waiting Light
switch is located on the telephone's underside which enables or disable s the light, a nd
is factory set in the ON position.
If this telephone is configured to “message waiting” mode please note that it is only for
P ABX syste ms (contact your vendor for clarification). If so, it may not be connected to
any other telephone system or network without the authority of the Australian
Telecommunications Authority. For direct line use, please disable the message waiting
feature using the switch on the telephone’s underside.
HEADSET MIC ADJUST CONTROL
This control allows many different hea dsets on the Australia n market to function correctly
with the telephone by adjusting the HEADSET'S Microphone sensitivity . The control is
located on the underside of the telephone. The adjustment can be made by a small
screwdriver or similar implement that will f it into the control slot. Please see (Table 1) a s
a guide to the correct settings for most popular headsets.
To make a hea dset mic level a djustment :
With the headset connected as per the instructions in this ma nual:
1. Put the headset on a nd lift the HANDSET to your other ear a nd ma ke a n out-going call
2. Pressing the HANDSFREE / HEADSET key , swa p between HANDSET a nd HEADSET
mode (The indicator will illuminate when the HEADSET is in use) a few times while
speaking to the other party
3. With the other party's help decide if your voice level is the same when using the
HANDSET and HEADSET.
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If you sound too loud on the headset, adjust the microphone sensitivity (turn anticlockwise) so that your voice level when using the HEADSET matches that of the
HANDSET. Clockwise rotation increases the HEADSET mic output level. Please see
(Table 1) a s a guide to the corre ct settings f or most popular he adsets.
HEADSET POLARITY SWITCH
Located on the underside of the telephone, this switch provides compatibility with the
two commonly-used headset wiring standards.
Position 'V' suits Plantronics Vista Cords and other Headsets wired in the same
configuration (also known a s "reversed" wiring mode).
Position 'P' suits Plantronics P cords and other Hea dsets wired in the sa me configuration
(also known as "normal" wiring mode).
Plea se see (Table 1) as a guide to the corre ct settings f or most popular he adsets.
HEADSET MIC ADJUST
CONTROL
LINE
SOCKET
HEADSET
SOCKET
RINGER HI / LOW / OFF
SWITCH
MESSAGE WAITING &
HEADSET POLARITY
SWITCHES
WALL MOUNT
HOLE
HANDSET
SOCKET
FIGURE 4
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TABLE 1
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8. GENERAL CARE AND MAINTENANCE
This telephone is a precision electronic instrument. While in use a nd storage, care should
be taken to avoid rough ha ndling, extreme temperature, a nd da mp or dirty environments.
CLEANING
NEVER use aerosol sprays or other chemical agents or substa nces that leaves a residue
(furniture polish for exa mple).
Use a mild detergent and a damp, clean cloth when cle a ning. Do not allow moisture to
enter the telephone's interior - da mage may result!
FAILURE TO OPERATE AND SERVICE DIFFICUL TIES
If telephone service problems occur at any ti me, it is recommended that the installation
procedure described in this manual be re-che cked.
If a fault occurs, try to determine if the fault is with the telephone, or with the network or
system to which the telephone is connected:
Disconnect the "suspect" telephone, and test the line with a substitute telephone. If the
telephone service then operates satisfa ctorily, the fault is in the "suspect" telephone.
Test the "suspect" telephone on a known good line. If the fault still occurs, the fault is in
the "suspect" telephone.
Consult your Interquartz dealer for further advice if necessary.
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9. THUNDERSTORMS
The telephone, in common with household electrical appliances, can be a source of
electric and acoustic shock during thunderstorms. The possibility of a telephone user
experiencing a shock is minimal. Nevertheless, customers should be aware of some
simple precautions to follow during thunderstorms:
Use your telephone only for calls of the utmost urgency. Keep these calls brief.
Whilst using your telephone keep clear of electrical applia nces a nd metal f ixtures such
as : stove s, air conditioners, refrigerators, window frames and sinks.
10. WARRANTY - 3 YEARS
Interquartz (A'Asia) Pty Ltd warrants the original purcha ser again st failure, under normal
usage and in the environment and network for which it was designed, resulting from
defective material a nd workmanshi p at time of ma nufacture f or a period of THREE YEARS
from the date of purchase. Proof of purchase and date of purchase are required for
determining validity of this warranty . This warra nty does not cover defects or da mage due
to normal wear and tear, negligence, accidents, exposure to radiation, misuse,
obsolescence, incompatibility , i mproper maintenance, lightning strikes or unauthorised
repairs or modifications a nd excludes freight or postage costs to/from your local authorised
service centre unless otherwise arranged. Consequenti al loss not included. Notification
of any defect must be made within the warranty period before a warranty repair can be
effected. This guara ntee is in addition to all other W arrantie s or Guarantees expre ssed or
implied by the Trade Practices Act or other Commonwealth or State laws and all other
obligations and liabilities on the part of Interquartz (A'Asia) Pty. Ltd.
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11. SERVICE CENTRES
Please call Modern Communication Systems 5522 2222