25
HEADSETHEADSET
HEADSETHEADSET
HEADSET
TELEPHONETELEPHONE
TELEPHONETELEPHONE
TELEPHONE
MODEL IQ260MODEL IQ260
MODEL IQ260MODEL IQ260
MODEL IQ260
OPERAOPERA
OPERAOPERA
OPERA
TING INSTRTING INSTR
TING INSTRTING INSTR
TING INSTR
UCTIONSUCTIONS
UCTIONSUCTIONS
UCTIONS
1
CONTENTS
1. FEATURES ....................................................................... 3
2. GENERAL CONTROLS AND INDICATORS ................... 4
MULTIFUNCTIONAL INDICATOR LIGHT ............................................................................ 5
RINGER PITCH CONTROL .................................................................................................. 6
RINGER VOLUME SWITCH ................................................................................................. 6
ALPHA-NUMERIC KEYPAD ................................................................................................. 6
CRADLE SWITCH ................................................................................................................ 6
VOLUME SLIDER ................................................................................................................. 7
RECALL KEY ........................................................................................................................ 7
HEADSET KEY AND INDICATOR ........................................................................................ 7
MUTE KEY AND INDICATOR............................................................................................... 7
BASIC OPERATION ............................................................................................................. 7
REDIAL / PAUSE KEY .......................................................................................................... 8
REDIAL FUNCTION .............................................................................................................. 8
PAUSE FUNCTION .............................................................................................................. 8
3. HEADSET OPERATION ................................................... 9
CLARIA "ALERT" FEATURE ................................................................................................ 9
BASIC OPERATION ............................................................................................................. 9
TRAINEE/SUPERVISOR MODE .......................................................................................... 9
TRAINING MODE ............................................................................................................... 10
SUPERVISOR MODE ......................................................................................................... 10
SILENT RINGING MODE.................................................................................................... 11
4. ADVANCED NETWORK OPERATION .......................... 12
PAUSE FUNCTION WHEN DIALLING ............................................................................... 12
HOLDING AND TRANSFERRING CALLS ......................................................................... 12
USING THE MEMORIES .................................................................................................... 12
5. MEMORY FEATURE OPERATION ................................ 13
STORING A NUMBER ........................................................................................................ 13
DIALING A NUMBER .......................................................................................................... 13
CASCADE DIALING ........................................................................................................... 13
MEMORY RETENTION ...................................................................................................... 13
2
6. INSTALLATION .............................................................. 14
UNPACKING .......................................................................................................................14
SETTING THE FLASH TIME .............................................................................................. 14
GENERAL SETTING-UP .................................................................................................... 14
LOCATION .......................................................................................................................... 15
WALL MOUNTING .............................................................................................................. 15
LINE CONNECTION ........................................................................................................... 17
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION......................................... 17
MESSAGE WAITING LIGHT SWITCH ............................................................................... 17
HEADSET MIC ADJUST CONTROL .................................................................................. 18
HEADSET POLARITY SWITCH ......................................................................................... 18
7. GENERAL CARE AND MAINTENANCE ....................... 21
CLEANING .......................................................................................................................... 21
FAILURE TO OPERATE AND SERVICE DIFFICULTIES .................................................. 21
8. THUNDERSTORMS ....................................................... 22
9. WARRANTY - 6 YEARS ................................................. 22
10. SERVICE CENTRES .................................................... 23
3
1. FEATURES
6 YEAR WARRANTY
5 YEAR memory retention
Built in Headset socket to suit a wide range of Headset types
10 one touch memory keys
Adjustable Headset hearing level with slider volume control
Mute Key and indicator - for privacy on both Handset mic and Headset mic
Super bright LED ringer lamp allows visual ringing indication
Headset Microphone level adjustment to suit all Headset types so both high gain
and low gain Headset mics can be used
Headset Cable Polarity Switch to suit both common ("normal" and "reversed")
Headset plug wiring modes
Mid-call mode support (change between Headset and Handset during a call in any
order)
Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need for a Headset training cord or adaptor
"Silent Ringing" feature for Headset users allows the ringing to be heard in the
Headset only (keeps call center noise levels down by eliminating the sound of
ringing during incoming calls)
Built-in support for Claria Alert Headset "Alert" indicator light function
Built-in switchable Message Waiting option to suit any neon (80 VDC) type message
waiting system AND Ericsson BP250 Message Waiting (other system types optional)
Large "In-use" indicator light to show when the user is on a call
User selectable ringer volume and pitch
Redial and Pause functions
Switchable Recall facility with three flash time settings (100mS, 200mS, 600mS) to
suit the host telephone system
4
Compatible with direct lines, intelligent networks and PABXs
Call Waiting compatible
Telstra Customnet compatible
Line powered, unaffected by mains power interruption
REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loading incoming ring
Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
Fully modular connection provides maximum ease of installation on desk or wall
2. GENERAL CONTROLS AND INDICATORS
FIGURE 1 : TOP VIEW OF IQ260
5
FIGURE 1 : BOTTOM VIEW OF IQ260
MULTIFUNCTIONAL INDICATOR LIGHT
There are three different functions:
Ring Indicator: Flashes when the telephone rings with an incoming call
In-Use Indicator: Glows steadily during a call
6
Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The builtin Message Waiting option suits any neon (80 VDC)
type message waiting system and also the telephone
has Ericsson BP250 Message Waiting built-in (other
system types are optional extras).
RINGER PITCH CONTROL
The pitch of the ringing sound may be altered by rotating the control.
RINGER VOLUME SWITCH
The three available positions allow selection of OFF (no sound), LOW volume, and
HIGH volume of the telephone's ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters
are provided to allow full access to services that require the entering of numerals and
letters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental "hookflash" that will
inadvertently place the call on hold. This is known as "phantom calls" because the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
"phantom calls"). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before making/receiving your next call (i.e. it is
not a system or telephone fault).
7
VOLUME SLIDER
Used to adjust the volume of the HEADSET hearing level. Set to midway for normal
listening level. Adjustment during a conversation will not be detected by the other party
and does not effect outgoing speech.
RECALL KEY
For use with host telephone systems to invoke special network facilities such as callhold or call-transfer available in your system.
For further details please consult your host system manuals or user training service.
Please see the INSTALLATION section for details to adjust the telephones Flash time.
HEADSET KEY AND INDICATOR
When the HEADSET key is pressed a red indicator will glow to show that the HEADSET
mode is activated.
For use with host telephone systems to invoke special network facilities such as callhold or call-transfer available in your system. For further details please consult your
host system manuals or user training service.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the Handset and Headset microphones to
allow user privacy. The red light indicates when the mute condition is active. To release
the mute condition press MUTE again.
BASIC OPERATION
IQ260 can be used as a normal telephone; lift the HANDSET to answer an incoming
call, or lift the HANDSET and dial on the KEYPAD to commence an outgoing call.
Please refer to the appropriate sections to learn more about advanced operating
instructions.
8
REDIAL / PAUSE KEY
Redial Function
Press to redial the last number previously dialed, which may be up to 31 digits long. It
can be used in handset and headset modes. Dialing more than 31 digits during one call
will cause erasure of the entire number from the redial memory.
EXAMPLE : TO REDIAL LAST NUMBER
1. Lift HANDSET, or press HEADSET
2. Press REDIAL .
PAUSE FUNCTION
The pause command may be needed if your phone is connected to any network where
a pause is required (e.g. between internal and external dial tones).
For manual dialing:
1. Lift HANDSET.
2. Dial any digits required before the pause
3. Press PAUSE
4. Dial the remaining digits.
For memory usage (storage procedure):
1. Lift HANDSET, or press HEADSET
2. Press STORE
3. Dial digits required before the pause
4. Press REDIAL/PAUSE
5. Press STORE
6. Select and press desired MEMORY key
7. Replace HANDSET or press HEADSET.
When dialed, this stored number will Pause at the appropriate place in the dialing
sequence.
9
3. HEADSET OPERATION
The IQ260 can be configured to suit many different headsets - please consult the
INSTALLATION section for details to get the best performance from your headset.
CLARIA "ALERT" FEATURE
The IQ260 is designed to support the "Alert" feature available on the Claria headset.
When pressing the HEADSET key on the telephone, the "Alert" indicator on the Claria
headset will illuminate, signifying that the user is on a call. This feature can be used
effectively in call center applications so that the user's colleagues will be aware that the
user has a call in progress. In addition, the MULTIFUNCTIONAL INDICATOR will
illuminate during the call.
BASIC OPERATION
To make or receive an outgoing call using the headset:
Press the HEADSET Key. Dial tone will be heard in the HEADSET
If you are making an outgoing call, dial the required number on the keypad
Lifting the handset during headset mode will revert to handset mode operation
To revert back to headset mode operation during handset mode, press the HEADSET
key.
To hang up, press the HEADSET key or replace the handset.
TRAINEE/SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable a
supervisor to monitor a trainee's progress during a call, or 'take over' a call. The following
procedures assume that the trainee is wearing the HEADSET and a call is in progress.
10
Training Mode
Allows a supervisor to monitor a trainee during a call
1. During a trainee's call the supervisor may lift the HANDSET (HEADSET indicator will
turn off)
2. Quickly press the HEADSET key and the indicator will illuminate
3. The trainee may continue the conversation with the supervisor only listening to its
progress.
Supervisor Mode
Allows a supervisor to "take over" a call between a trainee and another party
1. During a call, the supervisor may lift the HANDSET to continue a normal conversation
with the other party
2. To return the call to the trainee, press the HEADSET key and replace the HANDSET
in the cradle.
Allows a supervisor to monitor a trainee during a call. The trainee should wear the
HEADSET and the supervisor uses the HANDSET:
1. Commence the call by lifting the HANDSET to either dial the number or receive an
incoming call
2. Press the HEADSET button (the indicator will illuminate)
3. To allow the trainee to listen to the supervisor's conversation, press the HEADSET
key and the indicator will illuminate. The supervisor cannot be heard on the line
4. To terminate the call, replace the HANDSET in the cradle and press the HEADSET
button to turn off the HEADSET indicator light
5. Alternatively, the trainee may continue the conversation without supervision - replace
the handset in the cradle.
11
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be kept to a
minimum, this feature allows incoming calls to ring silently; the operator is aware of the
incoming call, but the telephone does not add to the room noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the square
symbol without a bell symbol inside it
2. Put your headset on and wait for the next incoming call
3. When a call arrives, the MULTIFUNCTIONAL INDICATOR will flash and the operator
will hear the ringing tone at a low level in the headset
4. Press the HEADSET key to answer the call.
12
4. ADVANCED NETWORK OPERATION
Where this telephone is used on an intelligent network such as Easycall, Customnet,
Centel, a PABX or other network the following information may be useful.
PAUSE FUNCTION WHEN DIALLING
Depending on your telephone system, this may or may not be required. If in doubt,
check with your system supplier or Interquartz dealer, as failure to observe your system's
requirements may lead to difficulty in making outgoing external calls. If you have
determined that a pause is required by your host system, please refer to the PAUSE
function section to ensure correct usage of the PAUSE button.
HOLDING AND TRANSFERRING CALLS
The method used for these functions is dependent on your system type, so you will
need to check your system's Extension User Guide. The RECALL key is typically used
to transfer calls. It is affected by the setting of the adjustment switches described in the
INSTALLATION section of this manual. They must be correctly set to suit your system
for correct operation.
USING THE MEMORIES
Many different numbers and codes can be stored. You may find it useful to store some
of your favourite network facility commands in the telephone for fast, convenient access
to those facilities (e.g. diversion, call forward, call back etc). Consult your system User
Guide for the codes that you need to store.
13
5. MEMORY FEATURE OPERATION
Located at the top of the keyboard, the ONE-TOUCH MEMORY keys provide easy dialing
of often-used numbers. Each memory can store 15 digits and can store , , Pause
and Recall commands.
Storing a number :
1. Lift HANDSET or press HEADSET
2. Press STORE
3. Enter the telephone number
4. Press desired memory key
5. Replace HANDSET or press HEADSET.
Dialing a number :
1. Lift HANDSET or press HEADSET
2. Press desired memory key.
CASCADE DIALING
The contents of any memory can be "cascaded" or added together with additional manual
dialing or other memories. In cascade dialing, make sure that each dialing sequence is
completed before activating the next.
MEMORY RETENTION
The IQ260 telephone is capable of retaining its memory contents for up to 5 YEARS
(batteries supplied) even when the telephone line has been disconnected. To activate,
remove the BATTERY PULL, OUT TAG (Figure 1). The IQ260 can retain its memory
contents for up to 30 minutes when unplugged from its line cord (if the battery pull out
tag has not been removed).
14
6. INSTALLATION
UNPACKING
The carton contains the following :
Telephone body and handset
Coiled cord and line cord
2 pieces of Alkaline AA battery fitted inside battery compartment (Remove battery tag
from battery compartment).
This User Manual.
SETTING THE FLASH TIME
Set the TBR TIMING SWITCH to suit the PABX or host systems required flash time.
This setting is needed to ensure correct operation of the Recall key on the top panel.
The settings available are - 100mS, 200mS, 600mS.
GENERAL SETTING-UP
1. Fit the COILED CORD to the appropriate sockets in the HANDSET and the telephone
base
2. Fit the LINE CORD to the rear socket and to your telephone network outlet
3. Remove the pull-out tag from the battery compartment by pulling gently untill
completely removed (see Figure 1)
4. Set the Ringer Volume and Ringer Pitch controls
5. See following sections to complete the installation.
15
LOCATION
The telephone should be placed on a desk, table or shelf where it is not likely to be
pushed off. If the unit is to be wall mounted, it should be seated securely on the WALL
MOUNTING BRACKET. Avoid excessive heat, damp, dust, direct sunlight, vibration,
and other appliances or devices that may transmit or emit electrical or electromagnetic
radio frequency noise or signals (e.g. computers, welders, pagers).
WALL MOUNTING
1. Fit the optional WALL MOUNT BRACKET (optional, not supplied) to the wall and
attach the WALL MOUNT BRACKET to the underside of telephone (see Figure 2)
2. To enable the HANDSET to be supported in the cradle, follow the procedure shown
in (Figure 2) to reverse the HANDSET RETAINER
3. NOTE: The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated in
(Figure 2) are available from your authorised Interquartz dealer and can be ordered
as "Wall Mount Kit No.3".
FIGURE 2: WALL MOUNTING
1. Use your thumb to press the
HANDSET RETAINER
2. Push the HANDSET RETAINER
out of the slot.
1. Rotate the HANDSET
RETAINER 180
2. Insert the HANDSET RETAINER
back into its slot.
16
FIGURE 2 : WALLMOUNT BRACKET
WALLMOUNT BRACKETWALLMOUNT BRACKET
WALLMOUNT BRACKETWALLMOUNT BRACKET
WALLMOUNT BRACKET
( (
( (
(
OPTIONAL NOT INCLUDED WITH PHONEOPTIONAL NOT INCLUDED WITH PHONE
OPTIONAL NOT INCLUDED WITH PHONEOPTIONAL NOT INCLUDED WITH PHONE
OPTIONAL NOT INCLUDED WITH PHONE
))
))
)
Please note:
1. This wall bracket may be secured onto the wall by using mounting holes "E" and "F"
2. Lugs to break off before wall mounting the phone.
MOUNTING HOLE "F"
MOUNTING
HOLE "E"
LUG "D"
PIVOT FOR SWING-OUT
PLATE USED FOR
MODEL IQTEL 25
LUG "A"
LUG "C"
LUG "B"
17
FIGURE 3
LINE CONNECTION
This telephone is supplied with a RJ45 Plug as the wall plug, with the centre pair being
reserved for speech and signaling. Other types of plugs and cords are available on
request.
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION
MESSAGE WAITING LIGHT SWITCH
Located in the Multifunctional Indicator Light, the Message Waiting Light can be optionally
configured at time of order to be compatible with most host telephone systems on the
Australian market. The standard factory fitted message waiting light is a neon style
circuit suitable for minimum 80V DC signaling and is compatible with NEC, FUJITSU,
ALCATEL, later HYBREX and NORTEL PABX systems. The Message Waiting Light
switch is located on the telephone's underside enables or disables the light, and is
factory set in the ON position (note: for direct line use, please disable the message
waiting feature otherwise problems may result with other equipment connected to the
line).
In addition, the telephone is permanently configured to support the Message Waiting
signal from the Ericsson BP250. This feature is not disabled by the Message Waiting
Light Switch and will not interfere with any network.
BREAK OFF LUGS
"B" and "D"
"A" and "C"
"A" ONLY
TELEPHONE MODELS
IQ 90
IQ 150
IQ 250
IQ 260
IQ 360
IQ 350
IQ 450
IQ 550
IQ E2
IQTEL 25
IQ 300
9853 XT
9835 MKII
9836
9837
IQ E3
IQTEL 80
IQTEL 300
IQTEL 500
IQTEL E1
IQTEL E2
IQTEL E3
IQTEL ET
STUDIO 20
18
HEADSET MIC ADJUST CONTROL
This control allows many different headsets on the Australian market to function correctly
with the IQ 260 telephone by adjusting the HEADSET'S Microphone sensitivity . The
control is located on the underside of the telephone. The adjustment can be made by a
small screwdriver or similar implement that will fit into the control slot. Please see
(Table 1) as a guide to the correct settings for most popular headsets.
To make a headset mic level adjustment :
With the headset connected as per the instructions in this manual:
1. Put the headset on and lift the HANDSET to your other ear and make an out-going
call.
2. Pressing the HEADSET key, swap between HANDSET and HEADSET mode (The
indicator will illuminate when the HEADSET is in use) a few times while speaking to
the other party.
3. With the other party's help decide if your voice level is the same when using the
HANDSET and HEADSET.
If you sound too loud on the headset, adjust the microphone sensitivity (turn anticlockwise) so that your voice level when using the HEADSET matches that of the
HANDSET. Clockwise rotation increases the HEADSET mic output level. Please see
(Table 1) as a guide to the correct settings for most popular headsets.
HEADSET POLARITY SWITCH
Located on the underside of the telephone, this switch provides compatibility with the
two commonly-used headset wiring standards.
Position 'V' suits Plantronics Vista Cords and other Headsets wired in the same
configuration (also known as "reversed" wiring mode).
Position 'P' suits Plantronics P cords and other Headsets wired in the same configuration
(also known as "normal" wiring mode).
Please see (Table 1) as a guide to the correct settings for most popular headsets.
19
TABLE 1
20
ON
OFF
UNPLUG THE CONNECTION
TO THE NETWORK BEFORE
OPENING THIS COVER
V
P
Reversed headset
polarity
Normal headset
polarity
80V MW
ERTBR
100
200
600
RINGER
PITCH
HEADSET
MIC ADJUST
ON
OFF
80V MW
MESSAGE WAITING
ON / OFF SWITCH
TBR TIMING SWITCH
ERTBR
100
200
600
HEADSET POLARITY
SWITCH
V
P
Reversed headset
polarity
Normal headset
polarity
FIGURE 4
21
7. GENERAL CARE AND MAINTENANCE
This telephone is a precision electronic instrument. While in use and storage, care should
be taken to avoid rough handling, extreme temperature, and damp or dirty environments.
CLEANING
NEVER use aerosol sprays or other chemical agents or substances that leaves a residue
(furniture polish for example).
Use a mild detergent and a damp, clean cloth when cleaning. Do not allow moisture to
enter the telephone's interior - damage may result!
FAILURE TO OPERATE AND SERVICE DIFFICULTIES
If telephone service problems occur at any time, it is recommended that the installation
procedure described in this manual be re-checked.
If a fault occurs, try to determine if the fault is with the telephone, or with the network or
system to which the telephone is connected:
Disconnect the "suspect" telephone, and test the line with a substitute telephone. If the
telephone service then operates satisfactorily, the fault is in the "suspect" telephone.
Test the "suspect" telephone on a known good line. If the fault still occurs, the fault is in
the "suspect" telephone.
Consult your Interquartz dealer for further advice if necessary.
22
8. THUNDERSTORMS
The telephone, in common with household electrical appliances, can be a source of
electric and acoustic shock during thunderstorms. The possibility of a telephone user
experiencing a shock is minimal. Nevertheless, customers should be aware of some
simple precautions to follow during thunderstorms:
Use your telephone only for calls of the utmost urgency. Keep these calls brief.
Whilst using your telephone keep clear of electrical appliances and metal fixtures such
as : stoves, air conditioners, refrigerators, window frames and sinks.
9. WARRANTY - 6 YEARS
Interquartz (A'Asia) Pty Ltd warrants the original purchaser against failure, under normal
usage and in the environment and network for which it was designed, resulting from
defective material and workmanship at time of manufacture for a period of SIX YEARS
from the date of purchase. Proof of purchase and date of purchase are required for
determining validity of this warranty. This warranty does not cover defects or damage
due to normal wear and tear, negligence, accidents, exposure to radiation, misuse,
obsolescence, incompatibility, improper maintenance, lightning strikes or unauthorised
repairs or modifications and excludes freight or postage costs to/from your local
authorised service centre unless otherwise arranged. Consequential loss not included.
Notification of any defect must be made within the warranty period before a warranty
repair can be effected. This guarantee is in addition to all other Warranties or Guarantees
expressed or implied by the Trade Practices Act or other Commonwealth or State laws
and all other obligations and liabilities on the part of Interquartz (A'Asia) Pty. Ltd.
23
10. SERVICE CENTRES
VICTORIA 03-9464-3333
NEW SOUTH WALES 02-9875-4011
QUEENSLAND 07-3252-2255
SOUTH AUSTRALIA 1800 6 IQTEL
WESTERN AUSTRALIA 1800 6 IQTEL
TASMANIA 1800 6 IQTEL
24
Manufactured by
InterInter
InterInter
Inter
nana
nana
na
tional Quartional Quar
tional Quartional Quar
tional Quar
tz Limitedtz Limited
tz Limitedtz Limited
tz Limited
A Subsidiary of Chiaphua Industries Ltd.
©Copyright INTERNATIONAL QUARTZ LTD. 2002
3C9392001-03
Loading...