Interquartz Discovery CLI 9859, Enterprise Discovery User Manual
Enterprise Discovery
CALLER DISPLAY TELEPHONE
USER MANUAL
1
This Interquartz telephone has been manufactured to very high standards and is very easy to
use. Please read this manual carefully to find out how to use the features.
Contents
The Features of your Telephone.................................................................................. 2
1. Important notes ................................................................................................................ 3
Intended Use ......................................................................................................................... 3
Telephone Facilities ............................................................................................................. 3
REN Number ........................................................................................................................ 4
Handsfree Speaking ..............................................................................................................4
Emergency Calls ................................................................................................................... 4
Audible Tones ....................................................................................................................... 4
2. Installation............................................................................................................................ 5
Power Supply and Batteries .................................................................................................. 5
PABX Usage ......................................................................................................................... 6
- Compatible PABXs ...................................................................................................... 6
- PABX Recall .................................................................................................................. 6
- PABX Access ................................................................................................................ 7
- Voice Messaging ............................................................................................................ 7
- Centrex Service ............................................................................................................. 8
Connection ............................................................................................................................ 9
3. Telephone Features ...................................................................................................... 10
Telephony Buttons .............................................................................................................. 11
Memory Stores .................................................................................................................... 14
4. Operating Instructions ............................................................................................... 16
Setting the Clock ................................................................................................................. 16
Handsfree/Headset mode .................................................................................................... 16
Answering a Call................................................................................................................. 17
Manual Dialling .................................................................................................................. 17
Speakerphone Dialling ........................................................................................................ 17
Preview Dialling ................................................................................................................. 18
Memory Dialling .................................................................................................................18
Directory Memories ............................................................................................................ 19
Direct Access memories...................................................................................................... 21
Calls memories.................................................................................................................... 22
Redial memories .................................................................................................................24
5. Maintenance and Problem Solving............................................................. 25
6. Warranty and Service........................................................................................ 26
PABX Configuration (Figure 1).............................................................................6
General Appearance ( Figure 2 ) ................................................................................ 10
Bottom View ( Figure 3 )............................................................................................... 13
2
The features of your telephone
This telephone is a sophisticated instrument but, with just a little practice and some
patience, you will soon be able to use it to its full capabilities.
Most importantly, the telephone is able to show caller display information, provided
that it is available on your telephone line and that your network operator has
provided the service to you. You may have to pay a small charge for the service.
If caller display is connected then, when a call is received at the telephone, it will
display the number of the person calling you (there are some exceptions to this but
please refer to the appropriate section in this manual). This information is stored
together with information about the time/date of the call and whether you answered
the call or not. Information on the last 30 calls is retained in the telephone memory
and it is possible to scan through these calls and dial someone back by simply pressing one button.
There is an independent directory for you to store the telephone numbers and names
of the 140 people whom you call most often or who call you. By accessing an entry
in the directory and pressing one key, that number will be called.
If one of your directory names calls you, then the display will show not only the
number calling you but the name, as stored in your directory.
As well as a directory of numbers it is possible to store up to 20 names and numbers
in ten one- and two-touch buttons. NOTE: one variant of this telephone is designed
to use Network Services and it utilises these buttons. In this case, it is not possible to
store user programmable memories in these locations.
It is also possible to use this telephone in combination with a headset. There is a
universal interface in the telephone which will allow connection of most
headsets, providing that they have an RJ11 plug for connection to the headset
socket situated at the back of the telephone.
3
1. Important Notes
Intended Use
This apparatus is intended for use on 2 wire analogue PSTN and PABX
circuits within Europe.
Declaration of Conformity
Interquartz (UK) Limited declares under its sole responsibility that this
product
Model : ENTERPRISE DISCOVERY
Is in conformity with the following relevant harmonized standards
Health & Safety 73/23/EEC
Electromagnetic Compatibility EN55022 : 1998 & EN55024 : 1998
Telecom EN301437 : 1999 & TBR38 : 1998
Following the provisions of Council Directive on radio equipment and
telecommunications terminal equipment.
JANUARY 2001
Telephone facilities
This telephone has been designed for the use of the following facilities:
- caller display facilities
- liquid crystal display
- handsfree speakerphone operation
- optional message wait
- operation on PABXs which return secondary indication
- memories accessed by a button
- last number redial
- PBX recall (earth or timed break selectable)
- MF signalling only
- optional use of headset
- access pause insertion (maximum of 3)
- mute function
- speaker volume control
- ringer volume control
- ringer pitch control
- ringing indicator
4
REN number
The REN number of this telephone is 1.
If you wish to connect any other equipment to the line, simply add the REN numbers
of each piece together and ensure that the total does not exceed 4. If too many
phones are connected to the line, the circuit may be overloaded and your telephone
may not ring.
Not all telephones have the same REN. If a British Telecom phone is supplied
unmarked, you can assume that it has a REN of 1.
Handsfree speaking
This telephone is designed to work on most telephone lines by drawing power from
the line. However, when using the loudspeaking facility, there are some instances
where the power available may not be sufficient to provide an adequate performance.
This telephone requires the use of a power supply, or batteries, for handsfree
operation and for the caller display to function. If the telephone is used in
handsfree mode without any additional power, difficulties may be experienced
but your telephone will still work simply by lifting the handset and proceeding to
dial.
Emergency calls
Calls can be made on this telephone to contact the emergency services. The
European code for emergency services is 112, however, you can still use 999
in the UK. An access code may also be required, if the phone is connected to
a PABX.
Audible tones
This telephone is provided with audible tones. When you carry out a store operation
that is NOT successful, a low pitch beep will be heard. If the operation IS
successful, a high pitched beep will be heard.
5
2. Installation
This telephone is designed to plug straight into a modular style socket. If you do not
have one of these sockets, they can be obtained from your Network Operator.
Power Supply or Batteries
This telephone requires an additional power supply in order to operate correctly. A
suitable power supply is included with the telephone and it should be connected to
the socket at the rear of the telephone.
Alternatively, the telephone will operate utilising battery power. 4 AA battery cells
are required (not provided). To insert the batteries, first ensure that the telephone is
dis-connected from the telephone line.
Locate the battery compartment on the base of the telephone, next to an engraving
WARNING: Unplug the connection to the network before opening this cover. You
will need to insert a small pointed tool in the hole next to the compartment. Press
down and slide the battery compartment out. Insert the four AA batteries making
sure that they are the correct way round, replace the compartment and connect the
telephone to the network.
The battery life will depend on usage, amongst other factors, but you should expect
to replace the batteries approximately every two to three months.
6
If your telephone is connected behind a PABX,
read the following section.
PABX Usage
Compatible PABX’s
This telephone, although designed for use on PABXs, is not meant to be installed
behind a PABX. The caller display service will not function when connected behind
most PABXs. Any cases of difficulty should be referred to your supplier/installer.
PABX recall
This telephone is supplied set to Timed Break Recall(TBR). If your system has an
Earth Recall(ER), the PBX recall switch will need to be reset.
Before you attempt to change the recall switch (see figure 1), you should disconnect
the phone from the network and from the power supply, if you have so connected it.
Figure 1 PABX Configuration
RESET BUTTON
MESSAGE W AITING
SELECTOR SWITCH
N/S
MESSAGE W AITING
POLARITY SWITCH
S1/S2
TBR / ER
SYS X
DISABLE / ENABLE
EEPROM
MODE 1 / MODE 2
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You will need a small screwdriver, or similar pointed tool, to remove the clear plastic
cover plate and the single touch memory location card. With the tool you can then
adjust the switch to the setting required. If you are unsure as to which recall setting is
applicable, please consult your PABX manager or supplier.
Note: there are some other switches beneath this cover. Do NOT adjust them.
Replace the cover, plug the phone back into the socket and it is ready for use.
PABX access
Where a PABX access digit is required to obtain a direct outside line, it may be
necessary to insert a pause after dialling the access digit.
Voice Messaging
When used behind a PABX, this telephone will respond to voice messaging systems
on specific PABX types. Your telephone manager should be able to advise you.
As supplied, the telephone will respond to message signalling. If your system provides
reverse polarity message signalling, then the following action will have to be taken
before your telephone will operate correctly.
Refer to figure 1 on page (6). Remove the telephone from the line and then remove
the lower memory overlay card.
Message waiting polarity switch marked N/S should be moved from "N" to position
"S". When the telephone is connected to line and voice message signals are received,
the message light should flash or stay on( system dependent ).
If for some reason the message light, a bright red, comes on with NO message signals
received, remove the telephone from the line and adjust the Message waiting polarity
switch marked S1/S2 from the S1 position to the S2 position. When reconnected, the
telephone should now function correctly.
It must be pointed out that various PABX types have individual system requirements
in order for visual message waiting signals to be detected. If there is a signal present,
the telephone will detect it. If there is no signal, then it will not be detected! If in any
doubt, please refer to your telephone manager or to your supplier.
8
If your telephone is connected to a Centrex Service,
read the following section.
Centrex services are offered by many Network Operators. They give similar
functions to a PABX. Your Network Operator or telephone manager will advise you,
if you are connected to such a service.To fully appreciate the functions of this telephone you will have to read further sections in the User Guide.
However, there is one important matter that has to be considered at this stage. If you
are a member of a Centrex group, then you will almost certainly have to dial 9 to
get outside the group.
If you receive incoming calls on the Caller Display, the number recorded will be the
full standard STD code and number. It will not include your external access number
so you will not be able to make a call to the caller from the display.
To make such calls possible, the telephone will accept a CENTREX external
dialling digit.
Automatic centrex external code insertion
If you exit your Centrex group with, say, 9 it is possible to store this digit in the
telephone.
eg. if the exit code is 9, the telephone can be programmed in the following way
- press store
- press “9”
- press store
- press “ * “
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