Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
iiIP30 Handheld RFID Reader User Guide
Page 3
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
00812/2012Revised to support the CK3X Mobile Computer.
0076/2012Revised to support the 70 Series Mobile Computers.
0064/2010Revised to include:
0056/2009Revised specifications for new read and write ranges.
0042/2009Revised specifications for new 865 MHz EU
0038/2008Revised to support the CK3 Mobile Computer.
0024/2008Revised to include correct part numbers for the CK61
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
This section explains how to identify notes that are in this document.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Before You Begin
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
IP30 Handheld RFID Reader User Guidevii
Page 8
Before You Begin
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Who Should Read This Manual
This document is for the person who is responsible for installing,
configuring, and maintaining the IP30.
This document provides information about the features of the IP30,
and how to install, configure, operate, maintain, and troubleshoot it.
Related Documents
Here are some related Intermec documents that you might find
useful:
There may be other U.S. and foreign patents pending.
Before You Begin
IP30 Handheld RFID Reader User Guideix
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Before You Begin
xIP30 Handheld RFID Reader User Guide
Page 11
1
Use the IP30
Use this chapter to familiarize yourself with the IP30
Handheld RFID Reader. This chapter covers these topics:
•About the IP30
•Use the Battery
•Attach or Remove the IP30
•Establish a Connection with the IP30
1
Page 12
Chapter 1 — Use the IP30
About the IP30
The IP30 allows you to connect via Bluetooth or USB. Together, the
IP30 and your mobile computer provide a high-performance mobile
RFID solution that allows you to bring the read/write device to the
tagged product rather than moving tagged products past a fixed
reader.
The IP30 supports the following mobile computers:
•CN3B and CN3F Mobile Computers. CN3 WAN configurations
are not supported with the IP30.
•CN4 Series Mobile Computer
•CK3 Series Mobile Computer
•CK61 and CK61ex Series Mobile Computers
•70 Series Mobile Computers
The Bluetooth Version of the IP30 Attached to the CN3
2IP30 Handheld RFID Reader User Guide
Page 13
What’s New in This Release
This version of the user manual contains these updates:
•Added support for the CK3X mobile computer. For more
information, see “Attach the IP30 to the CK3 Series Mobile
Computer” on page 14.
Unpack the IP30
These items are included with the IP30:
•IP30 RFID Handle
•Product documentation
•Mounting plates (for CK3 Series, CK61 Series, and 70 Series only)
What You Need
To use the IP30, you need these items:
•Battery (Model AB3 or AB19)
•Battery charger or dock with power supply
•CN3B, CN3F, CN4 Series, CK3 Series, CK61 Series, or 70 Series
Chapter 1 — Use the IP30
•A custom application to read and write tags. For help, see “RFID
Applications and the IP30” on page 22.
You may also need to upgrade your Windows operating system and
SmartSystems Platform Bundle (SSPB) before you can connect the
IP30 to your mobile computer. To download the latest operating
system and SSPB, visit the downloads page for your mobile computer
at www.intermec.com > Products > Computers > Handheld Computers > Your Mobile Computers > Downloads tab.
IP30 Handheld RFID Reader User Guide3
Page 14
Chapter 1 — Use the IP30
Microsoft Windows Operating System and SSPB Versions Needed
Mobile
Computer
CK3XWindows Embedded Handheld 6.5 version
CK3 Windows Mobile 6.1 or later.SSPB version 6.20 or later.
CK61
Required Windows Operating System
Version
1.44.16 or later
• Windows Mobile 5.0 version 3.21 or later.
SmartSystems Platform
Bundle Version
N/A
SSPB version 5.50 or later.
• Windows CE version 5.0 or later.
CN3B, CN3F
• Windows Mobile 5.0 version 3.21 or later.
• Windows Mobile 6.1 version 4.41.32 or
later.
CN4Windows Mobile 6.1 version 4.41.32 or later. SSPB version 7.00.36 or later.
70 SeriesWindows Embedded Handheld 6.5 version
1.44.16 or later.
• SSPB version 5.50 or later for
Windows Mobile 5.0.
• SSPB version 7.00.36 or later for
Windows Mobile 6.1.
N/A
Note: If your 70 Series Mobile Computer has WEH 6.5 version 1.44.16
or earlier, you need to download the RFID support from the Intermec
website.
For more information on how to upgrade your Windows operating
system and SmartSystems Platform Bundle (SSPB), see your mobile
computer user’s manual.
About the LEDs
Use the following table to understand the status LEDs on your IP30.
LED Icon Descriptions
LED Icon LED NameDescription
Intermec Ready-to-
™
Work
indicator
Data Communications Flashes when there is data
4IP30 Handheld RFID Reader User Guide
Blue LED remains on when an the IP30
is connected to the mobile computer.
For more information, see the next
section.
communications between the reader
and the mobile computer.
Page 15
LED Icon Descriptions (continued)
LED Icon LED NameDescription
RFID TransmitFlashes when the IP30 RFID reader is
transmitting data.
Tag IDFlashes when an RFID tag ID is
successfully read or written to.
Battery Indicates the battery status:
• Green: The battery is fully charged
(more than 80% capacity).
• Orange: The battery is charged (from
20% to 80% capacity).
• Red: The battery is low (less than 20%
capacity).
About the Intermec Ready-to-Work Indicator
The blue Ready-to-Work
established between your mobile computer and IP30. The next table
explains the different states of the Ready-to-Work indicator.
TM
indicator shows when a connection is
Chapter 1 — Use the IP30
Ready-To-Work Indicator Descriptions
LED Description
OffThe IP30 is not yet ready for operation, or is in low power
mode.
BlinkingThe IP30 is not associated with or connected to the mobile
computer.
SteadyA connection has been established between the IP30 and the
mobile computer.
If there is no host activity after 5 minutes, the IP30 enters low power
mode. The IP30 remains Ready-to-Work as long as the mobile
computer maintains a communications link. To determine if the IP30
is ready to work, pull the trigger.
IP30 Handheld RFID Reader User Guide5
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Chapter 1 — Use the IP30
COM 1
About the Ports
The USB version of the IP30 for the CK61 has two ports located on
the IP30 adapter. To access these ports, you must remove the port
cover.
On the bottom of the IP30 adapter, pull the port cover away from the
right side of the IP30.
IP30 USB Adapter Port Descriptions
Power
port
PortDescription
PowerConnect a power supply to the CK61 to power and charge the
CK61. The IP30 does not ship with a power supply. For more
information, contact your local Intermec sales representative.
Note: Connecting a power supply to the CK61 does not charge
the IP30. To charge the IP30 battery, see the next section.
COM 1Connect other RS-232 devices, such as printers to the CK61.
Use the Battery
The IP30 uses the Model AB3 or Model AB19 batteries as a main
power source.
You must use the Model AB19 battery with the IP30NI.
6IP30 Handheld RFID Reader User Guide
Page 17
The battery used in this device may present a fire or chemical
burn hazard if it is mistreated. Do not disassemble it, heat it,
above 100 °C (212 °F), or incinerate it.
Dispose of used batteries promptly. Keep away from children. Contact
your Intermec representative for replacement batteries.
Charge, Install, and Remove the Battery
To charge the IP30 battery you need a power supply, a country specific
power cord, and one of the following chargers or accessories:
•AC6 2-Bay Charger
•AC7 4-Bay Charger
•AC20 Quad Charger with IP30 Battery Pack Adapter
•AD20 Single Charger with IP30 Battery Pack Adapter
The IP30 does not ship with these accessories. For more information
on these accessories, contact your local Intermec sales representative.
A fully discharged battery charges to full capacity in approximately 4
hours. To charge the battery, insert the battery into the battery
charger.
Chapter 1 — Use the IP30
12
11
1
10
9
8
2
3
4
7
5
6
After you charge the battery, you can use the battery with your IP30.
IP30 Handheld RFID Reader User Guide7
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Chapter 1 — Use the IP30
Battery latch
button
2 Push the battery latch button and slide the battery in until the
To remove the battery from the IP30, push the battery latch button on
the bottom of the IP30.
Note: Charging the IP30 battery does not charge the mobile computer
that it is connected to. For charging options, see your mobile
computer user manual.
1 Insert the battery into the IP30.
battery is secure.
Attach or Remove the IP30
You can connect the IP30 using a Bluetooth connection, a USB
connection, or a USB connection connected to a common access card
reader. The IP30 can attach to the following mobile computers:
•CN3B, and CN3F Mobile Computers
•CN4 Series Mobile Computers
•CK3 Series Mobile Computers
•CK61 Series Mobile Computers
•70 Series Mobile Computers
8IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
Attach the IP30 to the CN3B or CN3F Mobile Computers
This section explains how to connect the IP30 to the CN3 using a
Bluetooth connection, a USB connection, or a USB connection
connected to the Model AR6 Common Access Card Reader.
1 Remove the CN3 handstrap and insert the handstrap into the IP30
handle.
2 Insert the CN3 into the IP30.
3 Lock the CN3 into place by lowering it into the IP30 locking
bracket.
4 If you are using the Bluetooth version of the IP30, go to
“Establish a Connection with the IP30” on page 25.
IP30 Handheld RFID Reader User Guide9
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Chapter 1 — Use the IP30
If you are using the USB version of the IP30, insert the IP30 USB
adapter into the docking connector until it snaps into place.
5 Configure the IP30. For help, see “Configure RFID Settings” on
page 23.
Attach the IP30 to the CN4 Series Mobile Computer
This section explains how to connect the IP30 to the CN4 using a
Bluetooth connection, a USB connection, or a USB connection
connected to the Model AR6 Common Access Card Reader.
1 Remove the CN4 handstrap and insert the handstrap into the IP30
handle.
10IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
2 Insert the CN4 into the IP30.
3 Lock the CN4 into place by lowering it into the IP30 locking
bracket.
4 If you are using the Bluetooth version of the IP30, go to
“Establish a Connection with the IP30” on page 25.
5 Connect the USB adapter or the Model AR6 Common Access Card
Reader to the IP30.
If you are using the USB version of the IP30, insert the IP30 USB
adapter into the docking connector until it snaps into place.
IP30 Handheld RFID Reader User Guide11
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Chapter 1 — Use the IP30
Screw
(2 places)
If the USB adapter has captive screws:
aRemove the side fasteners from the CN4 by unscrewing the two
screws located on the bottom of the CN4.
bInsert the USB adapter and secure it by screwing in the two
captive screws.
12IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
If you are using the AR6 Common Access Card Reader:
aInsert the AR6 into the docking connector until it snaps into
place.
bInsert the right-angle USB cable into the USB port on the
bottom of the AR6.
cWrap the Velcro
TM
strap around the AR6 to secure the USB
cable.
6 Configure the IP30. For help, see “Configure RFID Settings” on
page 23.
IP30 Handheld RFID Reader User Guide13
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Chapter 1 — Use the IP30
Attach the IP30 to the CK3 Series Mobile Computer
This section explains how to attach the Bluetooth and USB version of
the IP30 to your CK3 Series mobile computer.
Note: The CK3X mobile computer only supports the Bluetooth
version of the IP30.
1 Detach the CK3 handstrap by removing the Phillips head screw.
2 Attach the mounting plate onto the CK3 using the Phillips head
screw provided with your IP30. Turn the screw clockwise to secure
the mounting plate onto the mobile computer.
14IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
3 Lock the CK3 into place by lowering it into the IP30 locking
bracket.
4 If you are using the Bluetooth version of the IP30, go to
“Establish a Connection with the IP30” on page 25.
5 Connect the USB adapter or the Model AR6 Common Access Card
Reader to the IP30.
If you are using the USB version of the IP30, insert the IP30 USB
adapter into the docking connector until it snaps into place.
IP30 Handheld RFID Reader User Guide15
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Chapter 1 — Use the IP30
If you are using the AR7 Common Access Card Reader:
aInsert the AR7 into the docking connector until it snaps into
place.
bInsert the right-angle USB cable into the USB port on the
bottom of the AR7.
cWrap the Velcro
™
strap around the AR7 to secure the USB
cable.
6 Configure the IP30. For help, see “Configure RFID Settings” on
page 23.
16IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
Attach the IP30 to the CK61 Series Mobile Computer
This section explains how to attach the Bluetooth and USB versions
of the IP30 to your CK61.
Before you attach the IP30, identify the correct mounting plates.
CK61 mounting
plate
CK61ex mounting
plate
CK61 and CK61ex Mounting Plates
1 Remove the CK61 handstrap by turning the quarter screw
counterclockwise.
IP30 Handheld RFID Reader User Guide17
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Chapter 1 — Use the IP30
2 Attach the correct mounting plate onto the CK61 and turn the
quarter screw or screws clockwise to secure it onto the mobile
computer.
Attaching the CK61 Mounting Plate
Attaching the CK61ex Mounting Plate
18IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
3 Lock the CK61 into place by lowering it into the IP30 locking
bracket.
4 If you are using the Bluetooth version of the IP30, establish a
connection between your mobile computer and the IP30. For help,
see “Establish a Connection with the IP30” on page 25.
5 Connect the USB adapter or the Model AR5 Common Access Card
Reader to the IP30.
If you are using the USB version of the IP30, insert the IP30 USB
adapter into the docking connector until it snaps into place.
IP30 Handheld RFID Reader User Guide19
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Chapter 1 — Use the IP30
If you are using the Model AR5 Common Access Card Reader:
aInsert the AR5 into the docking connector until it snaps into
place.
bInsert the right-angle USB cable into the USB port located on
the bottom of the AR5.
cWrap the Velcro
TM
strap around the AR5 to secure the USB
cable.
6 Configure the IP30. For help, see “Configure RFID Settings” on
page 23.
20IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
Attach or Remove the IP30 from the CN70 or CN70e Mobile
Computers
This section explains how to connect the Bluetooth version of the
IP30 to your CN70 or CN70e. It might be difficult to remove the
mobile computer from the locking bracket. For help, see “To remove
the CN70 or CN70e” on page 23.
To attach the IP30
1 Remove the mobile computer handstrap.
CN70 Shown
2 Insert the handstrap into the mounting bracket.
IP30 Handheld RFID Reader User Guide21
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Chapter 1 — Use the IP30
3 Lock the computer into place by lowering it into the computer
=
4 Lock the computer into place by angling it into the IP30 locking
mounting bracket.
bracket.
5 Establish a Bluetooth connection. For help, see “Establish a
Connection with the IP30” on page 25.
22IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
To remove the CN70 or CN70e
1 Insert a coin or similar tool into the locking bracket and carefully
leverage the computer out of the bracket.
2 Remove the mobile computer handstrap from the locking bracket.
Attach the IP30 to the CK70 or CK71 Mobile Computers
This section explains how to connect the Bluetooth version of the
IP30 to your CK70 or CK71.
1 Remove the mobile computer handstrap.
aDetach the handstrap.
CK70 Shown
IP30 Handheld RFID Reader User Guide23
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Chapter 1 — Use the IP30
2 Attach the mounting plate onto the mobile computer using the
bRemove the Phillips head screw.
provided screw.
24IP30 Handheld RFID Reader User Guide
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Chapter 1 — Use the IP30
3 Lock the computer into place by angling the mounting plate into
the IP30 locking bracket.
4 Establish a Bluetooth connection. For help, see the next section
“Establish a Connection with the IP30.”
Note: To remove the mounting plate and CK70 or CK71, point the
reader away from you and carefully push down on the bottom of the
computer.
Establish a Connection with the IP30
Before you can use the IP30, you must establish a connection between
the IP30 and mobile computer using the Wireless Reader Wizard.
Note: The USB version of the IP30 establishes a connection with your
mobile computer when the IP30 USB adapter is plugged in. For help,
see “Attach or Remove the IP30” on page 8.
1 Make sure your Bluetooth radio is enabled on your mobile
computer. For help, see the mobile computer user’s manual.
2 For Windows Mobile 5.0, Windows Mobile 6.1, or Windows
Embedded Handheld 6.5 select Start > Settings > System and tap
the Wireless Readers icon. The Wireless Reader Wizard appears.
For Windows CE, select Start > Programs > Windows Explorer.
The Windows Explorer screen appears.
aSelect Program Files > Intermec > Network. The Network
screen appears.
IP30 Handheld RFID Reader User Guide25
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Chapter 1 — Use the IP30
3 Tap Add Reader. The wizard advances to the next screen.
4 Select how you would like to find your reader (the default is
5 Select the reader you want to connect to and then tap Next.
6 When prompted to add the reader to your device list, tap Yes.
7 Enter the passcode for your reader. The default passcode for
8 Tap Next. The computer connects to the reader and displays the
9 Tap Finish.
10 Refresh Intermec Settings to see the Bluetooth reader in the RFID
bDouble-tap the Bluetooth Reader Wizard icon.
Search) and then click Next. The computer starts discovering
readers. The Devices list appears.
Note: The Devices list shows all Bluetooth-enabled data collection
devices, including RFID readers. To connect to the IP30, verify that
the serial number you select matches the serial number on the
bottom of the IP30’s antenna.
Intermec Bluetooth readers is 0000.
remote device information.
menu. You can now configure and modify your device. For help,
see “Configure RFID Settings” on page 23.
26IP30 Handheld RFID Reader User Guide
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2
Create and Use RFID Applications
This chapter explains how you can use RFID applications for
the IP30 and includes these topics:
•RFID Applications and the IP30
•Create Applications for the IP30
•Configure RFID Settings
•Configure the BRI Server
27
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Chapter 2 — Create and Use RFID Applications
RFID Applications and the IP30
The IP30 communicates with the mobile computer through the Basic
Reader Interface (BRI) Server, which can be accessed in the
Application Connection screen within Intermec Settings. The BRI
Server controls the reader by issuing various BRI commands.
•To configure the BRI Server, see “Configure the BRI Server” on
page 23.
•For more information on the BRI, see the Basic Reader Interface
Programmer’s Reference Manual or the Intermec Settings
Command Reference Manual.
Use the RFID Resource Kit
The Intermec Developer Library RFID Resource Kits includes Java
and .NET tools you can use to develop applications that control the
reader and data management.
The resource kit is available as part of the Intermec Developer Library
(IDL). To learn more about the RFID Resource Kit, go to
www.intermec.com > Products > Applications and Software >
Development Tools > Developer Resource Kits.
Create Applications for the IP30
You must create an application for the IP30 before it can read and
write tags. Intermec recommends this general outline for developing
your RFID application:
•Write your application on a development workstation (your
desktop PC).
•Install and test the application on your mobile computer.
If you do not have an application but want to verify that your IP30 can
read and write tags, you can download the Intermec demo application
from the Intermec website.
1 Go to www.intermec.com > Products > RFID > Handheld
Readers > IP30 > Downloads tab. The Download screen appears.
28IP30 Handheld RFID Reader User Guide
Page 39
2 Download and install the RFID Mobile Demo Kit onto your
mobile computer. For information on how to install applications
onto your mobile computer, see your mobile computer user’s
manual.
Configure RFID Settings
This section explains how you use Intermec Settings to change the
settings for the RFID module in the IP30. As you install and test
applications, you can configure the RFID settings for the best system
performance.
1 Go to Intermec Settings on your mobile computer.
2 For Windows Mobile 5.0, Windows CE, or Windows Embedded
Handheld 6.5 tap RFID > Reader 1 > RFID Module. The RFID
Module screen appears.
For Windows Mobile 6.1, tap RFID > Enable RFID Service, and
select the Enable RFID Service check box.
3 Change the RFID settings as needed. For help, see the Basic Reader
Interface Programmer’s Reference Manual or the Intermec Settings
Command Reference Manual.
Chapter 2 — Create and Use RFID Applications
4 Save your settings.
Configure the BRI Server
The IP30 BRI server handles communications between your
application and the RFID module. You can configure many settings
for the BRI server.
1 Go to Intermec Settings on your mobile computer.
2 Tap RFID > Application Connection. The BRI application server
settings appear.
3 Change the BRI application server settings as needed. For help, see
the Basic Reader Interface Programmer’s Reference Manual or the
Intermec Settings Command Reference Manual.
4 Save your settings.
IP30 Handheld RFID Reader User Guide29
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Chapter 2 — Create and Use RFID Applications
30IP30 Handheld RFID Reader User Guide
Page 41
3
Upgrade and Troubleshoot the IP30
This chapter includes information on upgrading the IP30 and
includes these topics:
•Upgrade the IP30 Firmware
•Troubleshoot the IP30
•Call Intermec Product Support
31
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Chapter 3 — Upgrade and Troubleshoot the IP30
Upgrade the IP30 Firmware
This section explains how to upgrade the IP30 firmware using your
mobile computer. There are two ways to upgrade your IP30:
•Use a media card.
•Use SmartSystems
You need to download the latest upgrade files from the Intermec
website to your desktop PC.
Upgrade the IP30 Firmware Using a Media Card
To upgrade the IP30 firmware, you need:
•a media card. The CN3 uses a miniSD
card, and the 70 Series and CK3 use a microSD
•a media card reader (optional).
You can use any file transfer method (ActiveSync, FTP server, and so
on) to copy the upgrade files to your media card. Intermec
recommends using a media card reader.
™
.
™
card, the CK61 uses an SD
™
card.
1 Make sure you have an active USB or Bluetooth connection with
your mobile computer and IP30. For help, see “Attach or Remove
the IP30” on page 8.
2 Download the device upgrade (.cab) file from the Intermec website
to your desktop PC.
3 Load the upgrade (.cab) file onto the media card.
4 Insert the media card into your mobile computer.
5 The upgrade (.cab) file automatically installs onto the IP30.
Upgrade the IP30 Using SmartSystems
You can use the SmartSystems Console to upgrade the firmware on
your IP30. The console is part of SmartSystems Foundation, which is
available from the Intermec website.
1 Make sure you have an active USB or Bluetooth connection with
your mobile computer and IP30. For help, see “Attach or Remove
the IP30” on page 8.
32IP30 Handheld RFID Reader User’s Guide
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Chapter 3 — Upgrade and Troubleshoot the IP30
2 Make sure that your mobile computer is Discovered in the
SmartSystems Console. For help, see the SmartSystems
Foundation Online help.
3 Download the device upgrade (.exe) file onto your desktop PC.
4 Double-click the application file to install it. The application file
appears in the software vault.
5 From the SmartSystems Console in the software vault, locate the
upgrade file, and drag-and-drop it to the mobile computer.
Call Intermec Product Support
You may need to call Intermec Product Support if you have problems
operating the IP30. Before calling, be sure you can answer the
following questions:
•What were you doing when the error occurred?
•What error message did you see?
•Can you reproduce the problem?
•What is the IP30 serial number?
•What versions of the IP30 and RFID software are you using? For
help viewing software versions, refer to your mobile computer
user’s manual.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
IP30 Handheld RFID Reader User’s Guide33
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Chapter 3 — Upgrade and Troubleshoot the IP30
Troubleshoot the IP30
This section includes a list of problems and possible solutions.
Problems While Working With RFID
Many problems that you may encounter when working with your
RFID system can be solved by carefully checking the RFID settings.
For help, see “Configure RFID Settings” on page 23.
Use the troubleshooting table to help solve problems with your IP30
RFID.
Troubleshooting RFID Problems
ProblemSolution
The IP30 is unable to read
RFID tags, or seems to
read tags slowly or
inconsistently.
• Make sure you have an active Bluetooth or USB connection
between your IP30 and mobile computer. For help, see “Establish
a Connection with the IP30” on page 25.
• Make sure you choose the correct tag types to maximize IP30
performance. For help, see “Configure RFID Settings” on
page 23.
• Adjust the FIELDSTRENGTH attribute to 26 dB. For more
information on how to adjust this attribute, see “Configure RFID
Settings” on page 23.
• The IP30 uses a linear antenna. It can only read a tag’s antenna
which is oriented in the same way as the IP30’s antenna. A tag’s
antenna is oriented the same as the IP30 antenna if the tag
element is parallel to the front edge of the IP30 antenna.
• Move slightly closer or farther from the tag. Environmental factors
can reduce the read range or create deadspots.
• Make sure there are no metal objects or other objects on the
antenna. Large rings, or hand jewelry can also affect the
performance of the IP30.
• Make sure the mobile computer is working properly. The IP30 will
not work as well if there are too many applications running in the
background.
• Make sure your battery is fully inserted into the handle.
• Make sure your battery is not low, it may affect the performance of
the IP30.
34IP30 Handheld RFID Reader User’s Guide
Page 45
Troubleshooting RFID Problems (continued)
ProblemSolution
The IP30 does not respond
to your RFID application.
• Make sure your application is communicating with the IP30, the
BRI server on your mobile computer, or both.
• You may need to change BRI server settings to communicate with
your application. For help, see “Configure the BRI Server” on
page 23.
Problems With Connectivity
The IP30 connects to your mobile computer via Bluetooth and USB
connections. For information on connecting your mobile computer,
see “Establish a Connection with the IP30” on page 25. Use the
troubleshooting table to help solve problems with your IP30
connectivity.
Troubleshooting Connectivity Problems
ProblemSolution
Chapter 3 — Upgrade and Troubleshoot the IP30
You cannot connect to the
IP30 via Bluetooth.
• Make sure your Bluetooth radio is enabled and that you have
established a connection between your IP30 and your mobile
computer.
• Make sure your IP30 is not connected to different mobile
computer .
• Make sure that the battery is fully inserted and latched into the
handle. For help, see “Use the Battery” on page 6.
• Set the BTPWROFF attribute in Intermec Settings to its default
value of 500. See the Intermec Settings Command Reference
Manual.
• Make sure your IP30 battery has power. For help, see “About the
LEDs” on page 4.
You cannot connect to the
IP30 via USB.
• Make sure the USB adapter is secured to your mobile computer.
For help, see “Attach or Remove the IP30” on page 8.
• Make sure that the battery is fully inserted into the handle. For
help, see “Use the Battery” on page 6.
• Make sure your IP30 battery has power. For help, see “About the
LEDs” on page 4.
IP30 Handheld RFID Reader User’s Guide35
Page 46
Chapter 3 — Upgrade and Troubleshoot the IP30
36IP30 Handheld RFID Reader User’s Guide
Page 47
A
Specifications
This appendix includes physical and electrical specifications
for the IP30 and information about the port pin assignments.
37
Page 48
Appendix A — Specifications
IP30 Specifications
Height19 cm (7.5 in)
Length19 cm (7.5 in)
Width 10.1 cm (4 in)
Weight.43 kg (1.9 lbs) without handheld
Electrical rating
Operating temperature-15 ºC to 50 ºC (5 ºF to 122 ºF)
Storage temperature-30 ºC to 70 ºC (-22 ºF to 158 ºF)
Humidity
(non-condensing)
RFID Specifications
Protocols supportedEPCglobal Class 1 Gen 2
Frequency range865-867 MHz or 902-928* MHz
Output power
902-928* MHz
865-867 MHz
Read range (typical maximum) 457 cm (15 ft) at 30 dBm**
Write range (typical maximum) 228 cm (7.5 ft) at 30 dBm**
computer.
x 3.7 V, 2400 mA
10 to 95%
ISO 18000-6B (Fairchild and Phillips)
ISO 18000-6C
Phillips v1.19
Maximum: 30 dBm (26 dB for use with
WWAN connection on the CN4.)
Maximum: 23 dBm
* Maximum output power and operating frequency varies from country to
country based on the regulations.
** Read and write range varies based on tag performance, reader antenna
gain, reader output power, and environmental conditions.
38IP30 Handheld RFID Reader User Guide
Page 49
Port Pin Assignments
Pin 1
Pin 9
This section describes the port pin assignments for the USB version of
the IP30 for the CK61.
Serial Port (COM1)
Serial Port Pin Assignments
PinDescriptionActive Polarity
1DCD
2Receive data (RXD)High
3Transmit data (TXD)High
4DTR
5Signal ground
6DSR
7RTS
8CTS
95.0 V (up to 500 mA)
Appendix A — Specifications
Adapter Port
Pin 1
Ground
Adapter Port Pin Assignment
PinDescription
IP30 Handheld RFID Reader User Guide39
112 V
Page 50
Appendix A — Specifications
40IP30 Handheld RFID Reader User Guide
Page 51
Page 52
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Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com