Interlogix UltraSync RS-3240, UltraSync RS-3241 Installation Manual

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UltraSync Doorbell Camera Installation Guide

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Contents

Product overview ......................................................... 3

Installation environment .............................................. 3

Camera description–front and rear ............................. 5

Camera description–sides and top ............................. 6

Doorbell camera LED indicator .............................. 7

Accessing the Micro SD card ...................................... 8

Installation Step 1 ........................................................ 8

Installation Step 2 ........................................................ 9

Installation Step 3 ...................................................... 10

Installation Step 4 ...................................................... 11

Getting started ........................................................... 12

Operating the doorbell ............................................... 13

Video two-way communication ............................ 13

Live view .............................................................. 13

Playback .............................................................. 13

Recording ............................................................ 14

Alarm notification ................................................. 14

Add camera to the network via WPS ........................ 14

TruVision Device Manager ........................................ 14

Troubleshooting ........................................................ 15

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Product overview

This is the installation guide for the following UltraSync IP camera models:

 RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US)  RS-3241 (1080p IP Wi-Fi Doorbell IR camera,

EMEA)

Installation environment

When installing the product, consider these factors:

 Electrical: The doorbell camera may only be

connected to a mechanical doorbell that uses 1624 VAC power. The camera does not support digital doorbells.

 Included transformer: RS-3241 includes an input

230 VAC/50 Hz transformer. Contact a qualified electrician to properly wire the doorbell camera according to national and local wiring code.

 Wi-Fi: The doorbell camera is only compatible with

2.4 GHz networks. Ensure that the location

planned for the installation of the camera is able to receive a -65 dBM or better Wi-Fi signal.

 Network: We recommend an upstream bandwidth

of at least 768 kbps for each camera to connect to the internet.

 Ventilation: Ensure that the location planned for

the installation of the camera is well ventilated.

 Temperature: Do not operate the camera beyond

the specified temperature, humidity, or power source ratings. The operating temperature of the

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camera is between -30 to +50°C (-22 to 122°F). Humidity is below 90%.

 Moisture: Do not expose the camera to rain or

moisture, or try to operate it in wet areas. Moisture

can damage the camera and also create the danger of electric shock.

 Servicing: Do not attempt to service this camera

yourself. Any attempt to dismantle this product invalidates the warranty and may also result in serious injury. Refer all servicing to qualified

service personnel.

 Cleaning: Do not touch the sensor modules with

fingers. If cleaning is necessary, use a clean cloth with some ethanol and wipe the camera gently.

 Reflectivity: Ensure that there is no reflective

surface too close to the camera lens. The IR light

from the camera may reflect back into the lens causing reflection.

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Camera description–front and rear

. Microphone

. IR (infrared) LED

. Lens

4. LED indicator

5. Doorbell button

6. AC power terminal screws

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Camera description–sides and top

1. Micro SD card slot 2

. Speaker

3. WPS/RESET

button

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Doorbell camera LED indicator

The following table describes the doorbell camera LED behavior (see item 4 in “Camera description– front and rear” on page 5). The LED indicator can be turned on or off using the UltraSync SmartHome app.

State Color Appearance

Power up

Blue/Red

Slow blinking

Temporary Wi-Fi

connection enabled

Blue

Slow blinking WPS in process

Blue

Fast blinking

Camera connected

White

Solid

Camera not

connected

Blue

Solid

Doorbell pressed

White

Fast blinking

Doorbell answered

White

Slow blinking

Motion detected

Green

Solid

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Accessing the Micro SD card

A 16 GB Micro SD card is pre-installed in the camera. Micro SD cards with up to 128 GB of storage capacity can also be used.

Note: Video and log files stored on the Micro SD card can only be accessed using the UltraSync App when

validated with the UltraSync Panel. To access the Micro SD card slot, remove the cover

on the side of the camera.

Installation Step 1

Before mounting the doorbell camera:

 Ensure that the doorbell’s power supply is shut off

during the physical installation/camera mounting.

 Ensure that the existing doorbell has been

removed with all wires disconnected.

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Installation Step 2

To mount the doorbell camera:

1. With the rear of the doorbell assembly facing down, place your index fingers on top of the

notches on the back of the faceplate and gently pull it straight back to remove it from the assembly.

2. Align the cable hole on the mounting template with the cable hole on the mounting surface.

3. If mounting the doorbell on a stucco, concrete, or brick surface: Drill wall anchor holes according to the drill template using the appropriate drill bit.

Press each anchor into the wall after drilling the

holes.

If installing the doorbell on a wood surface or into

siding: proceed to “Installation Step 3” on page

10 (go to step 4 below first if using an angle bracket).

4. If using an angle bracket: Place the flat surface of

the bracket against the wall and thread the existing doorbell wiring through the cable hole on

the bracket.

Note: The up/down bracket and the left/right bracket

can be turned to better angle the camera

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Installation Step 3

To connect the doorbell camera to power:

1. Connect the existing doorbell wiring to the rear of the doorbell assembly. The two wires can be connected to either terminal on the rear of the assembly.

2. If the existing wires are not long enough to

properly connect the doorbell camera: Use the included connectors and wires to extend the

existing wires. Insert the wires into the connector and then tighten the screws until the wire connection is secured.

Note: Connect the included resistor to the doorbell if

no electrical or mechanical chime is connected.

1. Wires 2

. Connector

3. 10Ω resistor

4. AC transformer (included with RS-3241 only)

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Installation Step 4

To finish installing the doorbell camera:

1. Route the cables and insert the cables and power connector into the wall.

2. Align the screw holes on the doorbell body with the drilled holes, wall anchors, or angle bracket.

3. Mount the doorbell body to the wall or angle bracket using the two screws provided.

4. Affix the faceplate to the doorbell body using the security screw and security screw wrench provided.

5. Turn the power supply to the doorbell camera back on and proceed to “Getting started” on page

12.

1. Wall screws

2. Security screw

To remove a mounted faceplate:

1. Remove the security screw using the wrench provided.

2. Place both thumbs on top of the faceplate and your fingers on the bottom of the faceplate.

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3. Squeeze the faceplate and gently pull it straight

back to remove it from the doorbell assembly.

Getting started

Before setting up the doorbell camera for use, follow all of the installation steps and ensure that the doorbell camera is powered on (doorbell LED should be slowly blinking blue).

Note: For detailed information on how to set up the UltraSync app, add locations, and log in as an

installer, see the UltraSync Hub Reference Guide.

To install the UltraSync app and activate the doorbell:

1. With your mobile device connected to Wi-Fi, download and install the UltraSync + app (appears as UltraSync Home after download).

2. Open the UltraSync app and log in as an installer on the specific site.

3. Tap the menu icon at the top left of the screen, and then tap New Device Setup.

4. Follow the on-screen prompts from the app to do the following:

 Connect your mobile device to the camera.  Set up a camera user name and password.  Sync the camera to the UltraSync hub.  Change camera names and view camera

status.

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Note: Please enter a password for the camera. The

password must contain 8 to 16 characters, include an upper case and lower case letter, and a special

character (-,.*&@/$?). It can also include numbers and spaces.

Operating the doorbell

Use the UltraSync SmartHome app to perform doorbell camera functions.

Video two-way communication

When the doorbell button is pressed, you can receive a notification via the app, get the live view from the doorbell camera, and start a two-way voice communication with the visitor.

Live view

Launch the app to get a live view of the connected

devices.

Playback

Launch the app and access a connected device to play back video.

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Recording

Record any event-triggered video such as motion detection video with the doorbell camera.

Alarm notification

Launch the UltraSync app to see alarm messages.

Add camera to the network via WPS

A WPS-enabled wireless router is required to add a camera using the WPS function.

1. Press the WPS button on the router.

2. Within 120 seconds of pressing the WPS button

on the router, press the WPS button on the camera for approximately five seconds. See “Camera description” on page 5 and 6 for WPS button and LED locations.

3. The blue LED on the camera flashes rapidly to indicate that it has started the WPS process. A

white LED illuminates when the camera has joined the wireless network.

TruVision Device Manager

The TruVision® Device Manager is standalone software that can discover TruVision IP devices on a network.

In addition to finding device IP addresses, the

camera password can be activated, IP settings can be changed, and camera firmware can be updated using Device Manager.

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Troubleshooting

Troubleshooting/FAQ

The camera does not power on, regularly loses the connection, or stops working after a few events.

Cause

Solution

The camera does not have enough power to run correctly.

The camera requires a 1624 VAC power supply to run correctly. The long length or the age of the wires may also affect the power received by the camera.

The camera does not appear in the list of Wi-Fi networks.

Cause

Solution

The camera takes up to 90 seconds to boot up.

Wait until the camera boots up and the LED slowly blinks blue before checking the WiFi list.

Another user is currently setting up the camera using the recommended method or the camera has previously

been set up using the recommended method.

Perform a factory reset by holding the WPS/RESET button for 15 seconds to rebroadcast the camera.

The network signal is less than

-65dB.

If Wi-Fi connection speeds are poor, we recommend moving the Wi-Fi router or using a Wi-Fi repeater to increase signal strength.

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The camera does not add to the UltraSync network when Scan for Cameras is selected.

Cause

Solution

The camera will not work if the devices are not on the same network.

Ensure that the camera and the UltraSync Hub panel are on the same network. The LED illuminates solid white. The camera only supports the 2.4 GHz wireless network with WPA2 AES security protocol. It does not support 5 GHz wireless networks. The camera LED color illuminates solid blue if it is not connect to a wireless network.

UltraSync Hub must be using IP to work with the cameras.

Ensure that the UltraSync Hub panel is not installed using a cellular radio only.

Ensure that cameras are not being added to a network that already has a high number of cameras installed on the same network. This is unusual, but may be common in testing

environments.

Put UltraSync Hub and the cameras on their own router.

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The camera was added in the setup process, but the video doesn’t show in the Cameras tab.

Cause Solution

After completing the setup process, the camera may take up to two minutes to appear in the UltraSync

app.

Wait for the process to complete

Make sure the camera is still connected to the network. The LED indicator illuminates solid White when connected successfully. If the LED indicator illuminates solid blue, reset the camera back to factory default and repeat the setup.

Ensure that the wireless network is set to use WPA2 AES security protocol.

If video still doesn’t appear, go back into setup and perform the “Scan for Cameras” function.

5. Live Video quality is poor. It is choppy, shows gray, etc.

Cause Solution

Ensure that the camera’s Wi-Fi and/or Ethernet connection speeds are adequate (768 Kbps minimum).

If Wi-Fi connection speeds are poor, we recommend using a Wi-Fi repeater to increase signal strength.

The camera’s default settings are set up to work on a strong home network.

In some cases, low video settings may be required to achieve a smooth video. Change to SD mode from the mobile app.

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6. Video clips take a long time to load.

Cause Solution

The camera’s default settings are configured to have video clips start playing in the UltraSync app within 15 seconds (on a strong network). If default settings were changed to

longer clip times or higher video

quality, the amount of time needed to

access the clip increases.

Lower the quality or length of clips to shorten load times.

7. Two way audio quality is poor. It is delayed or noisy.

Cause Solution

The camera's default settings are set up to work on a strong home network.

In some cases, a low video setting may required to achieve adequate two-way audio performance. Change to SD mode or adjust the speaker or microphone settings from the mobile app.

The camera's Wi-Fi connection speeds are not adequate (768 kbps minimum).

If Wi-Fi connection speeds are poor, we recommend using a Wi-Fi repeater to increase signal strength.

8. Image is too dark to see due to the environment.

Cause Solution

Shadow in the foreground or bright sunlight in the background.

Adjust the brightness and contrast settings in the camera.

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9. The notification or the bell ring is delayed or not shown.

Cause Solution

The camera receives too many event notifications at the same time.

Enable the doorbell button press or motion detection notification. Adjust the motion detection area and sensitivity for the event notification. Adjust the preand post-clip timing. Disable HD recorded clips option to record the clip in SD mode. Reboot the camera through the mobile app if necessary.

The camera's Wi-Fi connection speeds are not adequate (768 kbps minimum).

If Wi-Fi connection speeds are poor, we recommend using a Wi-Fi repeater to increase signal strength.

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Interlogix is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation. All rights

reserved.

Trademarks and patents

The UltraSync and TruVision names and logos are trademarks of United Technologies.

Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

Manufacturer Interlogix

2955 Red Hill Avenue, Costa Mesa, CA 92626-5923, USA

Authorized EU manufacturing representative: UTC Fire & Security B.V. Kelvinstraat 7, 6003 DH Weert, The Netherlands

Certification

FCC compliance Class B: This equipment has been tested and found

to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

FCC conditions This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This Device must accept any interference

received, including interference that may cause undesired operation.

Federal Communication Commission (FCC) Radiation Exposure Statement

This equipment complies with FCC radiation exposure set forth for an uncontrolled environment. In order to

avoid the possibility of exceeding the FCC radio

frequency exposure limits, human proximity to the

antenna shall not be less than 20 cm (8 inches)

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during normal operation.

CAUTION: Changes or modifications not expressly approved by UTC for compliance could void the user’s authority to operate the equipment.

RS-3230/RS-3231/TVQ-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS323X

RS-3250/RS-3251/TVB-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS325X

ACMA compliance Notice! This is a Class A product. In a domestic

environment this product may cause radio interference in which case the user may be required to take adequate measures.

Canada This Class B digital apparatus complies with CAN

ICES-003 (B)/NMB-3 (B).

Cet appareil numérique de la classe B est conforme à la norme CAN ICES-003

(B)/NMB-3 (B).

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Canada - Industry Canada (IC)

The wireless radio of this device complies with RSS 247 and RSS 102 of Industry Canada.

This Class B digital device complies with Canadian ICES-003 (NMB-003).

Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

This device complies with Industry Canada’s licenceexempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and (2) This device must accept any interference,

including interference that may cause undesired

operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le brouillage

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est susceptible d'en compromettre le fonctionnement.

RS-3230/RS-3231/TVQ-8101 complies with IC requirements, IC: 20201-RS323X.

RS-3250/RS-3251/TVB-8101 complies with IC requirements, IC: 20201-RS325X.

This radio transmitter (IC: 20201-RS3130) has been approved by Industry Canada to operate with the antenna types listed below with the maximum

permissible gain indicated. Antenna types not

included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

 Internal (Default): 2.4dBi directional antenna

 Le présent émetteur radio (IC: 20201-RS31130) a

été approuvé par Industrie Canada pour

fonctionner avec les types d'antenne énumérés cidessous et ayant un gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.

 intégré 2.4dBi antenne

European Union directives

This product and - if applicable - the supplied accessories too are marked with "CE" and comply therefore with the applicable harmonized European standards listed under the EMC Directive

2014/30/EU, the RoHS Directive 2011/65/EU and Directive:2014/35/EU (LVD).

R&TTE Compliance Statement

This equipment complies with all the requirements of

DIRECTIVE 1999/5/CE OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE).

Safety

This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.

Installation must at all times conform to local regulations.

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2012/19/EU (WEEE directive): Products marked with

this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collection points. For more information see: www.recyclethis.info.

2013/56/EU (battery directive): This product

contains a battery that cannot be disposed of as

unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.

Product warnings and disclaimers

THESE PRODUCTS ARE INTENDED FOR SALE TO AND INSTALLATION BY QUALIFIED PROFESSIONALS. UTC FIRE & SECURITY CANNOT PROVIDE ANY ASSURANCE THAT ANY PERSON OR ENTITY BUYING ITS PRODUCTS, INCLUDING ANY “AUTHORIZED DEALER” OR “AUTHORIZED RESELLER”, IS PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY INSTALL FIRE AND SECURITY RELATED PRODUCTS.

For more information on warranty disclaimers and product safety information, please check www.firesecurityproducts.com/policy/product-warning/ or scan the following code:

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Contact information and manuals/ tools/ firmware

For contact information and to download the latest manuals, tools, and firmware, go to the web site of your region.

Americas: www.interlogix.com EMEA: www.firesecurityproducts.com

Manuals are available in several languages.

Australia/New Zealand: www.utcfs.com.au

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Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz:

Country Restriction Reasons/remarks

Norway Implemented This subsection does not apply for the

geographical area within a radius of 20 km from the centre of Ny-Ålesund.

Italy Implemented The public use is subject to general

authorization by the respective service

provider.

Russian

Federation

Limited implementation

1. SRD with FHSS modulation

1.1. Maximum 2.5 mW e.i.r.p.

1.2. Maximum 100 mW e.i.r.p. Permitted for use SRD for outdoor applications without

restriction on installation height only for

purposes of gathering telemetry information for automated monitoring and resources accounting systems. Permitted to use SRD for other purposes for outdoor applications only when the installation height is not exceeding

10 m above the ground surface. 1.3 maximum 100 mW e.i.r.p. indoor applications.

2. SRD with DSSS and other than FHSS wideband modulation

2.1. Maximum mean e.i.r.p. density is 2 mW/MHz. Maximum 100 mW e.i.r.p.

2.2. Maximum mean e.i.r.p. density is 20 mW/MHz. Maximum 100 mW e.i.r.p. It is permitted to use SRD for outdoor applications only for purposes of gathering telemetry information for automated monitoring and resources accounting systems or security

systems.

2.3. Maximum mean e.i.r.p. density is

10 mW/MHz. Maximum 100 mW e.i.r.p. indoor applications.

Ukraine Limited

implementation

e.i.r.p. ≤100 mW with built-in antenna with amplification factor up to 6 dBi.

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PRODUCT WARNINGS

A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PROVIDED, OR THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.

WHILE INTERLOGIX UNDERTAKES TO REDUCE THE PROBABILITY THAT A THIRD PARTY MAY HACK, COMPROMISE OR CIRCUMVENT ITS SECURITY PRODUCTS OR RELATED SOFTWARE, ANY SECURITY PRODUCT OR SOFTWARE MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY STILL BE HACKED, COMPROMISED AND/OR CIRCUMVENTED.

INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS ALARM OR SECURITY PANELS AND THEIR OUTPUTS/INPUTS INCLUDING, BUT NOT LIMITED TO, SENSORS OR DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.

WARRANTY DISCLAIMERS

INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE INCLUDING (BUT NOT LIMITED TO) ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ITS SECURITY PRODUCTS AND RELATED SOFTWARE. INTERLOGIX FURTHER DISCLAIMS ANY OTHER IMPLIED WARRANTY UNDER THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR SIMILAR LAW AS ENACTED BY ANY STATE.

(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

INTERLOGIX MAKES NO REPRESENTATION, WARRANTY, COVENANT OR PROMISE THAT ITS SECURITY PRODUCTS AND/OR RELATED SOFTWARE (I) WILL NOT BE HACKED, COMPROMISED AND/OR CIRCUMVENTED; (II) WILL PREVENT, OR PROVIDE ADEQUATE WARNING OR PROTECTION FROM, BREAK-INS, BURGLARY, ROBBERY, FIRE; OR (III) WILL WORK PROPERLY IN ALL ENVIRONMENTS AND APPLICATIONS.

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Interlogix UltraSync RS-3240, UltraSync RS-3241 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual