Intel SBXL52 - Server Compute Blade Hardware Maintenance Manual
Intel® Server Compute Blade SBXL52:
Hardware Maintenance Manual and
Troub leshooting Guide
A Guide for Technically Qualifie d A s se mblers of Intel® Identified Subassemblies &
Products
Order Number: C39684-003
Disclaimer
Information in this document is provided in connection with Intel. products. No license, express or implied, by estoppel or otherwise, to
any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such
products.
Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products
including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or
other intellectual property right.
Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any
other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may
make changes to specifications and product descriptions at any time, without notice.
Intel, Pentium, Itanium and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries.
* Other names and brands may be claimed as the property of others.
© Copyright Intel Corporation, 2003. All Rights Reserved.
ii SBXL52: Hardware Mai ntenance Manual a nd Trouble shooting Guide
1 SBXL52 safety and regula to ry information
✏ NOTE
The service procedures are designed to help you isolate problems. They are written with the
assumption that you have model-specific training on all computers, or that you are familiar
with the computers, functions, terminology, and service information provided in this manual.
Important SafetyInstructions
Read all cautionand safety statements in this document before performingany of the
instructions. See Intel Server Boards and S erver Chassis Safety Information on t he
Resource CD and/or at http:\\support.intel.com
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise
zu Intel-Serverplatinen und -Servergehäusenauf der Ressourcen-CD oder unter
http:\\support.intel.com
重要安全指导
.
在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。参见 Resource
CD（资源光盘） 和/或 http:\\support.intel.com
ChassisSafety Information（《Intel 服务器主板与服务器机箱安全信息》）。
.
上的 Intel Server Boards and Server
Consignes de sécurité
Lisez attention toutes les consignes d e sécurité et les mises en garde indiquées dans ce
document avant de suivre toute instruction. Consultez Intel Server Boards and Server
ChassisSafety Information sur le CD Resource CD ou bien rendez-vous sur le site
http:\\support.intel.com
Instrucciones de seguridad importantes
.
Lea todas las declaracionesde seguridad y precaución de este documento antes de
realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis
Safety Information en el CD Resource y/o en http:\\support.intel.com
.
iii
General Safety
Follow these rules to ensure gen eral safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• Do not perform any action that causes hazards to the customer, or that makes the equipment
unsafe.
• Place removed covers and other parts in a safe place, away from all personnel, while you are
servicing the machine.
• Keep your tool case away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that
your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip,
approximately 8 centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Remember: Metal objects are good electrical conductors.
• Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching
springs, using solvent s, or worki ng in an y other condi tions that might be haza rdous to your eye s.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety
device that is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
Electrical Safety
xxCAUTION:
Electrical current from power, telephone, and communication cables can be hazardous. To
avoid personal injury or equipment damage, disconnect the server system power cords,
telecommunication systems, networks, and modems before you open the server covers.
✏ Important: Observe the following rules when working on electrical
equipment.
• Disconnect all power before performing a mechanical inspection.
• Before you start to work on the machine, unplug the power cord. or power-off the wall box that
supplies p ower to the machine and to lock the wall box in the o ff position.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been
powered-off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are
moist floors, nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of an inspection mirror. The
surface is conductive; such touching can cause personal injury and machine damage.
iv SBXL52: Hardware Mai ntenance Manual a nd Trouble shooting Guide
Handling electrostatic discharge-sensitive devices
Any computer part cont aining transis tors or inte gr ated circ uits (IC) sho uld be co nsidered s ensiti v e to
electrostatic discharge (ESD). END damage can occur when there is a difference in charge between
objects. Protect against ESD damage by equalizing the charge so that the server, the part, the work
mat, and the person handling the part are all at the s ame charge.
NOTE
✏
Use product-specific ESD procedures when they exceed the requirements noted here.
Make sure that the ESD-protective devices you use have been certified (ISO 9000) as fully
effective.
When handling ESD-sensitive parts:
• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge
even when you are wearing a wrist strap.
• Use the black side of a grounded work mat to provide a static-free work surface. The mat is
especially useful when handling ESD-sensitive devices.
• Select a grounding system, such as those in the following list, to provide protection that meets
the specific service requirement.
NOTE
✏
The use of a grounding system is desirable but not required to protect against ESD damage.
Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
Use an ESD common ground or reference point when working on a double-insulated or
battery-operated system. You can use coax or connector-outside shells on these systems.
Use the round ground-prong of the AC plug on AC-operated computers.
xxCAUTION:
If your system has a module containin g a lithium ba ttery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of. Do not:
• Throw or immerse into water
• Heat to more than 100×C (212×F)
• Repair or disassemble
• Dispose of the battery as required by local ordinances or regulations.
xxCAUTION:
When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or
transmitters) are installed, note the following:
SBXL52 safety and regulatory information v
• Do not remove the covers. Removing the covers of the laser product could result in
• Use of controls or adjustments or performance of procedures other than those specified
DANGER
xxCAUTION:
Hazardous energ y is presen t when the blad e is conn ected to the po wer sou rce . Alw ays repl ace
the blade cover before installing the blade.
exposure to hazardous laser radiation. There are no serviceable parts inside the device.
herein might result in hazardous radiation exposure.
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following:
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Regulatory specifications and disclaimers
Safety compliance
USA: UL 60950 - 3rd Edition/CSA 22.2. No. 60950
Canada: cUL certified - 3rd Edition/CSA 22.2. No. 60950- for Canada (product bears the single
cUL mark for U.S. and Canada)
Europe: Low Voltage Directive, 73/23/EEC
UL/CB to EN60950 3rd Edition
International: UL/CB to IEC 60950 3rd Edition
UL/CB - EN60 950 3rd Edition
UL/CB - EMKO-TSE (74-SEC) 207/94
Australia/New
Zealand:
CB Report to IEC 60950, 3rd Edition plus international deviations
vi SBXL52: Hardware Mainte nance Ma nual and Troublesh ooting Gu ide
Electromagnetic compatibility (EMC)
USA: FCC CFR 47 Part 2 and 15, Verified Class A Limit
Canada: IC ICES-003 Class A Limit
Europe: EMC Directive, 89/336/EEC
EN55022, Class A Limit, Radiated & Conducted Emissions
EN55024 ITE Specific Immunity Standard
EN61000-4-2 ESD Immunity (Level 2 Contact Discharge, Level 3 Air Discharge)
EN61000-4-3 Radiated Immunity (Level 2)
EN61000-4-4 Electrical Fast Transient (Level 2)
EN61000-4-5 AC Surge
EN61000-4-6 Conducted RF
EN61000-4-8 Power Frequency Magnetic Fields
EN61000-4-11 Voltage Dips and Interrupts
Japan: VCCI Class A ITE (CISPR 22, Class A Limit)
Australia/New
Zealand:
AS/NZS 3548, Class A Limit
Taiwan: BSMI Approval
Korea: RRL Approval
Russia: GOST Approved
International: CISPR 22, Class A Limit
Electromagnetic compatibility notices (International)
Europe (CE Declaration of Conformity): This product has been tested in accordance too, and
complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The
product has been marked with the CE Mark to illustrate its compliance.
Japan EMC Co mpatibility :
SBXL52 safety and regulatory information vii
English translation of the notice above: This is a Class A product based on the standard of the
Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this
equipment is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be re quired to take corrective actions.
ICES-003 (Canada): Cet appareil numérique respecte les limites bruits radioélectriques
applicables aux appa reils numériques de Classe A prescrites dans la norme sur l e matériel brouill eur:
"Appareils Numériques", NMB-003 édictée par le Ministre Canadian des Communications.
English translation of the notice above: This digital apparatus does not exceed the Class A limits
for radio noise emissions from digital apparatus set out in the interference-causing equipment
standard entitled "Digital Apparatus," ICES-003 of the Canadian Department of Communications.
BSMI (Taiwan): The BSMI Certification number and the following warning is located on the
product safety label which is located visibly on the external chassis.
RRL Korea:
viii SBXL52: Hardware Mai ntenance Manual a nd Trouble shooting Guide
English translation of the notice above:
Device User’s Information
Class A device This device complies with RRL EMC and is operated
in commercial environment so that distributors or
users pay attention to this point.
If the product is sol d o r purc ha se d i mpr ope rly, please
exchange this product to what can be used at home.
Class B device This device complies with RRL EMC and is operated
in a residential area s o that it can be used at all o the r
location as well as reside nti al area .
note: Class A device: operated in a commercial area. Class B device: operated in a residential area.
SBXL52 safety and regulatory information ix
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x SBXL52: Hardware Maintenan ce Manu al and Trou bleshoot ing Guid e
Contents
1 SBXL52 safety a n d r eg u latory informati o n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
General Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Handling electrostati c discharge-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Regulatory specifications and disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Electromagnetic compatibility (EMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Electromagnetic compatibility notices (International). . . . . . . . . . . . . . . . . . . . . vii
2 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important shipping notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3 Blade server power, controls, and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning on the blade server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning off the bl ade serv er. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Blade server controls and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Configuration/Setu p U ti lity program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting the Configuration/Setup Utility program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuration / S e tu p U til ity menu choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power-on password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the PXE boot agent utility progr a m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting the PXE boot agent utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Firmware updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Updating the service processor firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Blade server Ethernet controller enumeration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
General checkout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Diagnostic tools overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
POST error logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1
Viewing error logs from the Confi guration/Setup Utility program . . . . . . . . . . . . . . . . 21
Diagnostic programs and error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Starting the diagnostic programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Diagnostic error message tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Error symptom charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Small computer system interface messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Light path diagnostics* feature ov erview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identifying problems using the light path diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 24
Memory errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Recovering the BIOS code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
xi
6 Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System reliability considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Major components of the SBXL52 blade server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
System board illustrat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System board LED locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Switches and jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Removing the blade server from the SBCE unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Opening the blade server cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the blade server bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing IDE hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing an additional microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Installing an I/O expansion card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing a SCSI storage expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Installing a S CS I hot-swap hard disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing a SC S I h o t-swap hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Replacing the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Completing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installing the blade server bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Closing the blade server cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing the blade server in the SBCE unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Updating your blade server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Input/output connectors and devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
7 Installing the operating system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Microsoft* Windows* Server 2003 Enterprise Edition installation instructions. . . . . . . . . . . 57
Red Hat* Linux * 9 .0 Server installati o n in s tructions . . . . . . . . . . . . . . . . . . . . . . . . . . 60
8 Service replaceable units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Microprocessor removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 4
System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
9 Symptom-to-FRU index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Beep symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Diagnostic error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
POST error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
IDE RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Service processor error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Temperature error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Power error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
System shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
System errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Temperature-related s ys tem shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
xii SBXL52: Hardware Mai ntenance Manual a nd Trouble shooting Guide
Undetermined problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Problem determination tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10 Parts listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
A Getting help and technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using the documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Hardware/Software service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Contents xiii
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xiv SBXL52: H ardware Mai ntenance Manual a nd Trouble shooting Guide
2 Introduction
Your server is a blade-model server that is one of up to 14 blades that can be installed in the SBCE
unit, This high-performance blade server is ideally suited for networking environments that require
superior microprocessor performance, efficient memory management, flexibility, and reliable data
storage.
This Har dwar e Maintenance Manual and Troubleshooting Guide and other publications that provide
detailed information about your blade server are provided in Portable Document Format (PDF) on
the Resource CD.
A set of user labels comes with the blade server . Wh en you install the blad e serv er in the SBCE unit,
write whatever identifying information you want on a label and place it on the SBCE bezel just
below the blade server, as shown in the following illustration.
1
Important: Do not place the label on the blade server itself or in any wa y block the ventilation holes
on the blade server.
Related publications
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following
documentation is provided in PDF on the Resource CD that comes with your SBCE unit:
• Intel Server Boards and Server Chassis Safety Information: This publication contains translated
Safety information. To reduce the risk of bodily injury, electrical shock, fire and equipment
damage, read this document and observe all warnings and precautions in this guide before
installing or maintaining your Intel server product.
• Intel Server Compute Blade SBXL52 Installation and User’s Guide: This publication provides
general information about the blade server, including information about features, how to
configure the server, and how to get help.
Additional publications might be included on the Resource CD.
Important shipping notices
Do not ship the SBXL52 server in the SBCE chassis. It must be shipped separately, in the original
packaging to avoid damage.
Features and specifications
The following table provides a summary of the features and specifications of your SBXL52 blade
server.
You can use the Conf iguration/Setup Utility program in your serv er to determine the specif ic type of
microprocessor that is in the blade server.
✏
NOTE
Power, cooling, removable-media drives, external po rts, and advanced system management
are provided by the Intel Server Chassis SBCE.
2 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
Microprocessor:
Supports up to 2 microprocessors
• Intel
• 512 KB ECC L2 cache
• 533 MHz front-side bus (FSB)
Memory:
• Fo ur double data rate (DDR)
• Minimum: 512MB
• Maximum: 4GB
• Type: 2-way interleaved, DDR,
• Supports 256MB, 512MB,
Drives:
• Support for up to two internal
• Support for up to two Ultra320
®
Xeon™ Processor
PC1600 sockets
PC2100, ECC SDRAM
registered x4 (Chipkill) DIMMs
only
✏
NOTE
PC2100 DIMMs are
backward-compatible
and can function in the
PC1600 sockets
and 1GB dual inline memory
modules (DIMMs)
IDE 2.5-inch hard disk drives
SCSI hot-swap hard disk
drives available in an optional
SCSI storage expansion unit
Size:
• Height: 24.5 cm (9.7 inches)
• Depth: 44.6 cm (17.6 inches)
• Width: 2.9 cm (1.14 inches)
• Maximum weight: 5.4 kg (12
lb)
Integrated functions:
• Two Gigabit Ethernet
controllers
• ATI* Rage* XL video
controller
• Light path diagnostics
• Local service processor
• IDE hard disk drive controller
• RS-485 interface for
communication with SBCE
management module
• USB buses for
communication with
keyboard, mouse, diskette
drive, and CD-ROM drive
Predictive Failure Analysis
(PFA) alerts:
• Microprocessor
• Memory
• Hard disk drives
Environment:
• Air temperature:
— Blade server on: 10° to
35°C (50° to 95°F).
Altitude: 0 to 914 m
(2998.69 ft)
— Blade server on: 10° to
32°C (50° to 95°F).
Altitude: 914 m to 2134 m
(2998.69 ft to 7000 ft)
— Blade server off: -40° to
60°C (-40° to 140° F)
• Humidity:
— Blade server on: 8% to
80%
— Blade server off: 5% to
80%
Electrical input:
• Input voltage: 12 V dc
NOTE
✏
The operating system in the blade server must provide USB support for the blade server to
recognize and use the keyboard, mouse, CD-ROM drive, and diskette drive. The SBCE unit
uses USB for internal communications with these devices.
Introduction 3
Notices and statements used in this book
The following notices and statements are used in the documentation:
• Note: These notices provide important tips, guidance, or advice.
• Important: These notices provide information or advice that might help you a vo id incon v enient
or problem situations.
• Attention: These notices indicate possible damage to programs, devices, or data. An attention
notice is placed just before the instruction or situation in which damage could occur.
• Caution: These statements indicate situations that can be potentially hazardous to you. A
caution statement is placed just before the description of a potentially hazardous procedure step
or situation.
• Danger: These statements indicate situations that can be potentially lethal or extremely
hazardous to you. A danger statement is placed just before the description of a potentially lethal
or extremely hazardous procedure step or situation.
4 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
3 Blade server power, controls, and indicators
The following information describes the power features, ho w to turn on and turn of f the blade serv er ,
and what the controls and indicators mean.
Turning on the blade server
After you connect the SBCE unit to ac power , the blade server can st art in any of the follo win g ways:
• You can press the power -control b utton on the front of the blade server (behind the control panel
door) to start the server, if local power is enabled.
Notes:
1. After you plug the power cords of your SBCE unit into the power distribution unit (PDU),
wait until the power-on LED on the blade server flashes slowly before pressing the blade
server power-control button. This should take about 20 seconds. During this time, the
service processor in the SBCE management module is initializing; therefore, the powercontrol button on the blade server does not respond.
2. While the server is powering up, the power-on LED on the front of the server is lit.
• If a power failure occurs, the SBCE unit and then the blade server can start automatically when
power is restored (if the blade server is conf igured through the SBCE management module to do
so).
• You can turn on the blade server remotely by means of the service processor in the SBCE
management module.
✏ Important
Blade server startups initiated from the network will be faster if you connect the DHCP serv er to
the Ethernet switch in switch bay 2. This is because the BIOS code in the blade server “sees” the
bottom Ethernet controller first, and the bottom Ethernet controller in each blade server is
associated with the switch in switch bay 2.
• If your operating system supports the Wake on LAN feature and the blade server power -o n LED
is flashing slowly, the Wake on LAN feature can turn on the blade server (if the SBCE
management module has not disabled the Wake on LAN feature).
✏
NOTE
The Wake on LAN (WOL) feature is enabled permanently in the blade server BIOS code.
The WOL enabled/disabled setting for each blade server slot is stored in the management
module NVRAM. The default setting for each blade server slot is Enabled. To disable
WOL for one or more blade servers, use the management module Web interface.
Turning off the blade server
When you turn off the blade server, it is still powered through the SBCE unit. The blade server can
respond to requests from the service processor, such as a remote request to turn on the blade server.
To remove all power from the blade server, you must remove it from the SBCE unit.
Shut down your operating system before you turn off the blade server. See your operating-system
documentation for information about shutting down the operating system.
5
The blade server can be turned off in any of the following ways:
• You can press the power-control button on the blade server (behind the control panel door) if
local power is enabled. This starts an orderly shutdown of the operating system, if this feat ure is
supported by your operating system.
✏
NOTE
After turning off the blade server, wait at least 5 seconds before you press the powercontrol button to turn on the blade server again.
• If the operating system stops functioning, you can press and hold the power-control button for
more than 4 seconds to turn off the blade server.
• The management module can turn off the blade server through the service processor.
✏
NOTE
After turning off the blade server, wait at least 30 seconds for it to stop running (the power
light will start blinking) before you remove the blade server from the SBCE unit.
Improper shutdown of a blade server will not allow that blade server to be restarted using Wake on
LAN. To reset the blade server power state and re-enable its previously programmed Wake on LAN
capability:
1. Turn off the blade server.
2. Unlatch and slide the blade server partially out of the SBCE unit.
3. Reinstall the blade server.
Blade server controls and LEDs
This section describes the controls and light-emitting diodes (LEDs) on your blade server.
NOTE
✏
The control panel is shown in the closed (normal) position in this illustration.
6 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
CD/diskette/USB select button: Press this button to associate the CD-ROM drive, diskette drive,
and USB port with this blade server.
NOTE
✏
The CD-ROM driv e, diskette dri v e, ke yboard and mouse in the SBCE unit are viewed as USB
devices by the blade server operating system.
The LED on this button flashes while the request is being processed, then is steady when the
ownership of the CD-ROM drive, diskette drive, and USB port has been transferred to this blade
server. If the button does not respond, verify that switching support is enabled in the SBCE unit.
✏
NOTE
It can take approximately 20 seconds for the operating system in the switched-to blade server
to recognize the CD-ROM drive, diskette drive, and USB port, or the keyboard, video, and
mouse.
1. The system-error LED might light, and a KVM allocation error might be logged, if the
change in ownership for the CD-ROM drive, diskette drive, and USB port, or the
keyboard, video, and mouse takes more than 8 seconds. The system-error LED will go of f
after the ownership change is complete.
2. It can take up to 48 seconds after a blade server is initially turned on before you can
attempt to switch KVM control to that blade server.
Blade-error LED: When this amber LED is lit, it indicates that a system error has occurred in the
blade server.
Information LED: When this amber LED is lit, it indicates that information about a system error
for this blade server has been placed in the SBCE system error log.
Location LED: When this blue LED is lit, it has been turned on remotely by the system
administrator to aid in visually locating the blade server . The location LED on the SBCE unit will be
on also.
Blade server power, controls, and indicators 7
Activity LED: When this green LED is on, it indicates that there is hard-disk-drive or network
activity.
Power-on LED: This green LED indicates the power status of the blade server in the following
manner:
• Flashing rapidly – The service processor on the blade server is handshaking with the SBCE
management module.
• Flashing slowly – The blade server has power but is not turned on.
• Steady – The blade server has power and is turned on.
Keyboard/mouse/video select button: Press this b utton to associate the keyboard port, mouse port,
and video port with this blade server. The LED on this button flashes while the request is being
processed, then is steady when the ownership of the keyboard, mouse, and video has been
transferred to this blade server. If the button does not respond, verify that switching support is
enabled in the SBCE unit.
Notes:
1. The operating system in a blade server must provide USB su pp ort for that blade server to
recognize and use the keyboard, mouse, CD-ROM dri ve, and disk ette dri ve. The SBCE unit uses
USB for internal communication with these devices.
2. It can take approximately 20 seconds to switch the keyboard, video, and mouse or the CD-ROM
drive, diskette drive, and USB port to the blade server.
a. The system-error LED might light, and a KVM allocation error might be logged, if the
change in ownership for the CD-ROM drive, diskette drive, and USB port, or the keyboard,
video, and mouse takes more than 8 seconds. The system-error LED will go off after the
ownership change is complete.
b. It can take up to 48 seconds after a blade server is initially turned on before you can attempt
to switch KVM control to that blade server.
3. If a blade server is under heavy load, it can take several minutes before it enumerates the USB
devices connected to it. If control of the KVM and media tray is switched away from the blade
server before this enumeration is complete, a USB device installation error might be received.
Do not switch KVM control between blade servers until the mouse and keyboard are both
working on the blade server that has control of the KVM and media tray.
4. If you install Microsoft Windows 2000 on the blade server while it is not the current owner of
the keyboard, video, and mouse, a delay of up to one minute occurs the first time you switch the
keyboard, video, and mouse to the blade server. During this one-time-only delay, the blade
server Device Manager enumerates the keyboard, video, and mouse and loads the device driv ers.
All subsequent switching takes place in the normal keyboard-video-mouse switching time
frame.
5. The location LED can be turned off through the SBCE management-module Web interface.
8 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
Power-control button: This button is located behind the control panel door. Press this button to
manually turn the blade server on or off.
NOTE
✏
This button has effect only if local power control is enabled for the blade server. Local power
control is enabled and disabled through the SBCE management module Web interface.
Blade server power, controls, and indicators 9
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10 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
4 Configuration
The following configuration programs are provided with your blade server:
• Configuration/Setup Utility program
This is part of the basic input/output system (BIOS) code in your blade server. Use it to change
interrupt request (IRQ) settings, set the date and time, and set passwords. See “Using the
Configuration/Setup Utility program” for more information.
• PXE boot agent utility program
The Preboot eXecution Environment (PXE) boot agent utility program is part of the BIOS code
in the blade server. Use it to select the boot protocol and other boot options, to display the PXE
setup prompt or to disable it, to set the prompt display duration, and to select a power
management option. For information about using this utility, see “Using the PXE boot agent
utility program” on page 14.
Using the Configuration/Setup Utility program
This section provides the instructions to start the Configuration/Setup Utility program and
descriptions of the menu choices.
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the blade server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
Configuration/Setup Utility menu choices
The following choices are on the Configuration/Setup Utility main menu. Depending on t he version
of the BIOS code in your blade server, some menu choices might differ slightly from these
descriptions.
• System Summary
Select this choice to display configuration information, including the type, speed, and cache
sizes of the microprocessors and the amount of installed memory. When you make conf iguration
changes through other options in the Configuration/Setup Utility program, the changes are
reflected in the system summary; you cannot change settings directly in the system summary.
This choice is on the full and limited Configuration/Setup Utility menus.
• System Information
Select this choice to display information about your blade server. When you make configu ration
changes through other options in the Configuration/Setup Utility program, some of those
changes are reflected in the system information; you cannot change settings directly in the
system information.
This choice is on the full Configuration/Setup Utility main menu.
11
— Product Data
Select this choice to view the model of your blade server, the serial number , and the re vision
level or issue date of the BIOS and diagnostics code stored in electrically erasable
programmable ROM (EEPROM).
• Devices and I/O Ports
Select this choice to view or change assignments for devices and input/output (I/O) ports.
Select this choice to enable or disable the integrated IDE and Ethernet controllers.
— The default setting is Enable for the IDE and Ethernet controllers. If you select Disable, the
system will not configure the disabled device, and the operating system will not detect the
device. (This is equivalent to disconnecting the device.)
• Date and Time
Select this choice to set the system date and time, in 24-hour format (hour:minute:second). This
choice is on the full Configuration/Setup Utility main menu only.
You can set a time to be added or subtracted from the system time that is sent to the service
processor each time the blade server is started. Use the number keys to type the hours and
minutes and + or − to add or subtract from the system time. If you want the system clock time to
be the same as the service processor clock time, leave the value set at its default of 0.
• System Security
Select this choice to set a power-on password. See “Using passwords” on page 14 for more
information about the password.
• Start Options
Select this choice to view or change the start options. This choice appears only on the full
Configuration/Setup Utility main menu. Start options take effect when you start your blade
server.
✏
NOTE
To set the startup sequence, which is the order in which the blade server checks devices to
find a boot record, you must use the SBCE management-module Web interface.
You can set keyboard operating characteristics, such as whether the blade server starts with the
keyboard number lock on or off. You can enable the blade server to run without a diskette drive
or keyboard.
You can enable or disable the Preboot eXecution Environment (PXE) option for either of the
integrated Gigabit Ethernet controllers. The default setting for this menu item is Enabled, which
enables the PXE option for the selected controller . To disable this option for a Gigabit Ethernet
controller, select Disabled.
If you enable the boot fail count, the BIOS default settings will be restored after three
consecutive failures to find a boot record.
You can enable a virus-detection test that checks for changes in the boot record when the blade
server starts.
• Advanced Setup
Select this choice to change settings for advanced hardware features.
12 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
Important: The server might malfunction if t hese options are incorrectly configured. Follo w the
instructions on the screen carefully.
— System Partition Visibility
Select this choice to specify whether the System Partition is to be visible or hidden.
— Memory Settings
Select this choice to manually enable a pair of memory DIMMs.
If a memory error is detected during POST or memory configuration, the blade server
automatically disables the failing memory pair and continues operating with reduced
memory capacity. After the problem is corrected, you must manually enable the memory
connectors. Use the arrow keys to highlight the rows representing the pair that you want to
enable; then, use the arrow keys to select Enable.
— CPU Options
Select this choice to enable or disable the microprocessor cache. In addition, you can set the
microprocessor cache mode to write-back (WB) or write-through (WT). Write-back caching
generally provides better system performance.
— PCI Bus Control
Select this choice to view and set interrupts for PCI devices and to configure the masterlatency-timer value for the blade server.
— Integrated System Management Processor Setti ngs
Select this choice to enable or disable the Reboot on System NMI option on the menu. If
you enable this option, the blade server will automatically restart 60 seconds after the
service processor issues a non-maskable interrupt (NMI) to the blade server.
• Error Logs
Select this choice to view or clear the POST error log.
— Select POST Error Log to view the three most recent error codes and messages that the
system generated during POST.
From the POST Error Log menu, select Clear event/error logs to clear the Error log.
• Save Settings
Select this choice to save the changes you have made in the settings.
• Restore Settings
Select this choice to cancel the changes you have made in the settings and restore the previous
settings.
• Load Default Settings
Select this choice to cancel the changes you have made in the settings and restore the factory
settings.
• Exit Setup
Select this choice to exit from the Configuration/Setup Utility program. If you have not saved
the changes you have made in the settings, you are asked whether you want to save the changes
or exit without saving them.
Configuration 13
Using passwords
From the System Security choice, you can set, change, and delete a power-on password.
Power-on password
If you set a power-on password, you must type the power-on password to complete the system
startup, and you have access to the full Configuration/Setup Utility menu.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. Keep
a record of your password in a secure place.
If you forget the power-on password, you can regain access to the blade server through one of the
following methods:
• Remove the blade server battery, wait 15 minutes, then reinstall the battery.
• Change the position of the power-on password override switch (switch 8 on switch block 2 on
the system board) to bypass the power-on password check the next time the blade server is
turned on. You can then start the Configuration/Setup Utility program and change the power-on
password. You do not need to move the switch back to the previous position after the password
is overridden. See “Switches and jumpers” on page 31 for the location of switch block 2.
✏
NOTE
Shut down the operating system, turn off the blade server, and remove the blade server
from the SBCE unit to access the switches.
Using the PXE boot agent utility program
This program is a built-in, menu-driven configuration utility program that you can use to:
• Select the boot protocol and other boot options
• Select whether to display the PXE setup prompt and the display duration
• Select a power management option
✏
NOTE
The RPL selection for the boot protocol option is not supported for this server.
Starting the PXE boot agent utility program
Complete the following steps to start the PXE boot agent utility program:
1. Turn on the server.
2. When the Broadcom NetXtreme Boot Agent vX.X.X prompt appears, press Ctrl+S.
Notes:
a. If the PXE setup prompt is not displayed, use the Configuration/Setup Utility program to set
the enable Ethernet PXE/DHCP option.
b. By default, you have 2 seconds after the prompt appears on the screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
• Press Esc to return to the previous menu.
• Press the F4 key to exit.
14 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
4. Follow the instructions on the screen to change the settings of the selected items; then, press
Enter.
Firmware updates
Intel will periodically make firmware updates available for your blade server. Use the following
table to determine the methods you can use to install these firmware updates.
✏ Important
✏ To avoid problems and to maintain proper system performance, always ensure that the blade
server BIOS, service processor, and diagnostic firmware levels are consistent for all blade
servers within the SBCE unit.
Management
Firmware Update diskette
Blade server BIOS
code
Blade server
diagnostic code
module
Web inter face
YesNoNoNo
YesNoNoNo
Switch module
Web interface
Switch module
Telnet interface
Blade server service
processor code
Yes Yes No No
Configuration 15
Updating the service processor firmware
The service processor in your blade server provides the following features:
• Continuous health monitoring and control
• Configurable notification and alerts
• Event logs that are timestamped, saved in nonvolatile memory , an d can be attached to e-mail
alerts
• Remote graphics console redirection
• Point-to-point protocol (PPP) support
• Remote power control
• Remote firmware update and access to critical server settings
• Around-the-clock access to the blade server, even if the server is turned off
At some time, you might need to flash the service processor to apply the latest firmware. Obtain the
latest firmware for your blade server service processor from your Intel Support Representative. Use
the management-module Web interface to flash the service processor. The Web interface is described
in the Intel Server System SBCE Installation and User’s Guide on the Resource CD.
Configuring the Gigabit Ethernet controllers
Two Ethernet controllers are inte grated on the blade s erv er syste m board. Each controller provides a
1000-Mbps full-duplex interface for connecting to one of the Ethernet-compatible switch mod ules in
I/O module bays 1 and 2, which enables simultaneous transmission and reception of data on the
Ethernet local area network (LAN). Each Ethernet controller on the system board is routed to a
different switch module in I/O module bay 1 or bay 2. The routing from Ethernet controller to I/O
module bay will vary based on blade server type and the operating system that is installed. See
“Blade server Ethernet controller enumeration” on page 17 for information about how to determine
the routing from Ethernet controller to I/O module bay for your blade server.
✏
NOTE
Other types of blade servers, that are installed in the same SBCE unit as this SBXL52 blade
server might have different Ethernet controller routing. See the documentation that comes with
the other blade servers for detailed information.
You do not need to set any jumpers or configure the controllers for the blade server operating
system. However, you must install a device driver to enable the blade server operating system to
address the Ethernet controllers. For device dri v ers and information about configuring your Ethernet
controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your blade
server. For updated information about configuring the controllers, contact your Intel Support
Representative.
Your Ethernet controllers support failover, which provides automatic redundancy for your Ethernet
controllers. You can configure either one of the integrated Ethernet controllers as the primary
Ethernet controller. If you have conf igured the controllers for failo ver and the primary link fails, the
secondary controller takes over . When the primary link is restored, the Ethernet traff ic switches back
to the primary Ethernet controller. (See your operating system device driver documentation for
information about configuring for failover.)
16 SBXL52: Hardware Maintenance Manual and Troubleshooting Guide
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