Intel S5000VSA User Manual

Intel® Server Board S5000VSA

User’s Guide

A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/ Products

Intel Order Number D36977-002

Disclaimer

Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.

Intel server boards contain a number of high-density VLSI and power delivery components that need adequate airflow for cooling. Intel's own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or non-operating limits.

Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

* Other names and brands may be claimed as the property of others.

Copyright © 2006, Intel Corporation. All Rights Reserved

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Safety Information

Important Safety Instructions

Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Deployment Assistant and/or at http://support.intel.com/support/motherboards/ server/sb/cs-010770.htm.

Wichtige Sicherheitshinweise

Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-Serverplatinen und Servergehäusen auf der Intel® Deployment Assistant oder unter http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Consignes de sécurité

Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel® Deployment Assistant ou bien rendez-vous sur le site http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Instrucciones de seguridad importantes

Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en el Intel® Deployment Assistant y/o en http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm.

/ http://support.intel.com/support/motherboards/server/sb/CS-010770.htm Intel Server Boards and Server Chassis Safety Information Intel

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Warnings

Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products / components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold.

System power on/off: The power button DOES NOT turn off the system AC power. To remove power from system, you must unplug the AC power cord from the wall outlet. Make sure the AC power cord is unplugged before you open the chassis, add, or remove any components.

Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on power, telephone, and communication cables. Turn off the server and disconnect the power cord, telecommunications systems, networks, and modems attached to the server before opening it. Otherwise, personal injury or equipment damage can result.

Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts.

ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface.

Installing or removing jumpers: A jumper is a small plastic encased conductor that slips over two jumper pins. Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab, take care when using needle nosed pliers to remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board.

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Preface

About this Manual

Thank you for purchasing and using the Intel® Server Board S5000VSA.

This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Title of document. For the latest version of this manual, see http://support.intel.com/ support/motherboards/server/S5000VSA/.

Manual Organization

Chapter 1 provides a brief overview of the Intel® Server Board S5000VSA. In this chapter, you will find a list of the server board features, photos of the product, and product diagrams to help you identify components and their locations.

Chapter 2 provides instructions on using the utilities that are shipped with the board or that may be required to update the system. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to reset the password or CMOS. Information about the specific BIOS settings and screens is available in the Intel® S5000 Server Board Family Data Sheet. See "Additional Information and Software" for a link to the Intel® S5000 Server Board Family Data Sheet.

Chapter 3 provides instructions on adding and replacing components. Use this chapter for step-by-step instructions and diagrams for installing or replacing components such as the memory, processor, control panel board, and the battery, among other components.

Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem.

Product Accessories

This server board is compatible with the following Intel® Server Chassis:

•Intel® Server Chassis SC5299DP

•Intel® Server Chassis SC5299BRP

You may need or want to purchase one or more of the following accessory items for your server:

Processor, memory DIMMs, hard drive, CD-ROM or DVD-ROM drive, RAID controller, operating system.

For information about which accessories, memory, processors, and third-party hardware have been tested and can be used with your board, and for ordering information for Intel products, see http://support.intel.com/support/motherboards/server/S5000VSA/ compat.htm.

Additional Information and Software

If you need more information about this product or information about the accessories that can be used with this server board, use the following resources. These files are available at http://support.intel.com/support/motherboards/server/S5000VSA/

Unless otherwise indicated in the table below, once on this Web page, type the document or software name in the search field at the left side of the screen and select the option to search "This Product."

Table 1. Additional Information and Software

	For this information or	Use this Document or Software
	software
	For in-depth technical	Intel® Server Board S5000VSA Technical Product Specification
	information about this
	product
	For BIOS settings and	Intel® S5000 Server Board Family Data Sheet
	chipset information
	If you just received this	Intel® Server Board S5000VSA Quick Start User's Guide in the
	product and need to	product box
	install it
	For virtual system tours	A link to the SMaRT Tool is available under "Other Resources" at
	and interactive repair	the right side of the screen at
	information	http://support.intel.com/support/motherboards/server/S5000VSA
	Accessories or other Intel	Spares and Configuration Guide
	server products

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Table 1. Additional Information and Software

	For this information or	Use this Document or Software
	software
	Hardware (peripheral	Tested HardwareOperating Systems List
	boards, adapter cards)
	and operating systems
	that have been tested with
	this product
	Chassis that have been	Reference Chassis List
	tested with this product
	Processors that have	Supported Processors
	been tested with this
	product
	DIMMs that have been	Tested Memory List
	tested with this product
	To make sure your system	Power Budget Tool
	falls within the allowed
	power budget
	For software to manage	Intel® System Management Software
	your Intel® server
	For drivers	Driver (for an extensive list of available drivers)
		Operating System Driver (for operating system drivers)
	For firmware and BIOS	Firmware Updates
	updates, or for BIOS
	recovery
	For diagnostics test	Diagnostics
	software

See also the Intel® Server Deployment Toolkit CD that came with your server board.

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Contents

Safety Information .....................................................................................................	iii
Important Safety Instructions ................................................................................................	iii
Wichtige Sicherheitshinweise ...............................................................................................	iii
Consignes de sécurité ..........................................................................................................	iii
Instrucciones de seguridad importantes ...............................................................................	iii
Warnings ................................................................................................................................	v
Preface .......................................................................................................................	vii
About this Manual ................................................................................................................	vii
Manual Organization ............................................................................................................	vii
Product Accessories ............................................................................................................	viii
Additional Information and Software ....................................................................................	viii
Chapter 1: Server Board Features ............................................................................	1
RAID Support .........................................................................................................................	3
SATA Server Board .......................................................................................................	3
SAS Server Board .........................................................................................................	4
Connector and Component Locations ...................................................................................	5
Configuration Jumpers ...........................................................................................................	7
Back Panel Connectors .........................................................................................................	8
Hardware Requirements ........................................................................................................	9
Processor ......................................................................................................................	9
Memory ..........................................................................................................................	9
Power Supply ..............................................................................................................	10
Optional Hardware ...............................................................................................................	10
Hard Disk Drives ..........................................................................................................	10
Intel® Local Control Panel ...........................................................................................	10
Chapter 2: Server Utilities ........................................................................................	11
Using the BIOS Setup Utility ................................................................................................	11
Starting Setup ..............................................................................................................	11
If You Cannot Access Setup ........................................................................................	11
Setup Menus ...............................................................................................................	11
Upgrading the BIOS .............................................................................................................	13
Preparing for the Upgrade ...........................................................................................	13
Upgrading the BIOS ....................................................................................................	14
Clearing the Password .........................................................................................................	15
Chapter 3: Hardware Installations and Upgrades .................................................	17
Before You Begin .................................................................................................................	17
Tools and Supplies Needed ........................................................................................	17

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Installing and Removing Memory ........................................................................................	17
Installing DIMMs ..........................................................................................................	17
Removing DIMMs ........................................................................................................	19
Installing the Processor ...............................................................................................	20
Installing the Heat Sink(s) ...........................................................................................	22
Removing a Processor ................................................................................................	23
Replacing the Backup Battery .............................................................................................	24
Appendix A: Getting Help ........................................................................................	27
World Wide Web .................................................................................................................	27
Telephone ...........................................................................................................................	27
Appendix B: Regulatory and Compliance Information .........................................	31
Product Regulatory Compliance ..........................................................................................	31
Product Safety Compliance .........................................................................................	31
Certifications / Registrations / Declarations ................................................................	32
Product Regulatory Compliance Markings ..................................................................	32
Electromagnetic Compatibility Notices ................................................................................	33
FCC (USA) ..................................................................................................................	33
Industry Canada (ICES-003) .......................................................................................	34
Europe (CE Declaration of Conformity) .......................................................................	34
Taiwan Declaration of Conformity (BSMI) ...................................................................	34
Korean Compliance (RRL) ..........................................................................................	35
CNCA (CCC-China) ....................................................................................................	35
Restriction of Hazardous Substances (RoHS) Compliance ................................................	36
End-of-Life / Product Recycling ...........................................................................................	36
Appendix C: Troubleshooting .................................................................................	37
Resetting the System ..........................................................................................................	37
Problems following Initial System Installation ......................................................................	37
First Steps Checklist ...................................................................................................	38
Hardware Diagnostic Testing ..............................................................................................	38
Verifying Proper Operation of Key System Lights .......................................................	39
Confirming Loading of the Operating System .............................................................	39
Specific Problems and Corrective Actions ..........................................................................	39
Power Light Does Not Light ........................................................................................	40
No Characters Appear on Screen ...............................................................................	40
Characters Are Distorted or Incorrect .........................................................................	41
System Cooling Fans Do Not Rotate Properly ............................................................	41
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ..............................	42
Cannot Connect to a Server ........................................................................................	42
Problems with Network ...............................................................................................	42
System Boots when Installing PCI Card .....................................................................	43
Problems with Newly Installed Application Software ...................................................	43
Problems with Application Software that Ran Correctly Earlier ..................................	44

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Devices are not Recognized under Device Manager (Windows* Operating System) .44
Hard Drive(s) are not Recognized ...............................................................................	44
Bootable CD-ROM Disk Is Not Detected .....................................................................	45
LED Information ...........................................................................................................	45
BIOS POST Beep Codes ............................................................................................	46
Appendix D: Intel® Server Issue Report Form .......................................................	47

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List of Tables

Table 1. Additional Information and Software .........................................................................		viii
Table 2. Server Board Features ................................................................................................		2
Table 3. NIC LED Descriptions .................................................................................................		8
Table 4. Setup Menu Key Use ................................................................................................		12
Table 5.	Product Certification Markings ..................................................................................	32
Table 6.	Resetting the System ................................................................................................	37
Table 7.	LED Information ........................................................................................................	45
Table 8.	POST Error Beep Codes ...........................................................................................	46

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List of Figures

Figure 1. Intel® Server Board S5000VSA..................................................................................			1
Figure 2. Server Board Connector and Component Locations .................................................			6
Figure 3. Configuration Jumper Descriptions ............................................................................			7
Figure 4. Back Panel Connectors..............................................................................................			8
Figure 5. Password Clear Jumper...........................................................................................			15
Figure 6.	CMOS Clear Jumper................................................................................................		16
Figure 7.	Installing Memory .....................................................................................................		18
Figure 8.	Lifting the Socket Handle .........................................................................................		20
Figure 9.	Open the Load Plate ................................................................................................		20
Figure 10. Removing the Shipping Cover ...............................................................................			21
Figure 11.		Installing the Processor..........................................................................................	21
Figure 12.		Removing the Protective Socket Cover .................................................................	21
Figure 13.		Installing the Heat Sink ..........................................................................................	22
Figure 14.		Replacing the Backup Battery................................................................................	25

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1 Server Board Features

This chapter briefly describes the main features of the Intel® Server Board S5000VSA. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board.

Figure 1. Intel® Server Board S5000VSA

Table 2 summarizes the features of the server board.

		Table 2. Server Board Features
Feature		Description
Processor	Support for up to two Dual-Core Intel® Xeon® processors 5000 sequence
Memory	• Entry SATA sku: four DIMM sockets supporting stacked DDR2 533/6671
		MHz FBDIMM memory (up to 8 GB of total system memory)
	• All other board skus: eight DIMM sockets supporting stacked DDR2 533/667
		MHz FBDIMM memory (up to 16 GB of total system memory)
Chipset	Intel® 5000V chipset, consisting of:
	• Intel® 5000V Memory Controller Hub (MCH)
	• Intel® Enterprise South Bridge (ESB2-E)
Peripheral	External connections:
Interfaces	• Stacked PS/2* ports for keyboard and mouse
	• DB9 Serial A port
	• Two RJ45 NIC connectors for 10/100/1000 Mb connections
	• Four USB 2.0 ports
	Internal connections:
	• One USB port header, which supports two USB 2.0 ports
	• One DH10 Serial B header
	• Six Serial ATA connectors with embedded RAID 0/1/10 support for
		S5000VSASATA and S5000VSASCSI SKUs. Optional RAID 5 support
		requires an AXXRAKSW5 RAID key.
	• Four SAS and two SATA connectors with embedded RAID 0/1/10 support for
		S5000VSASAS SKU. Optional RAID 5 support requires an AXXRAKSW5
		RAID key.
	• One ATA-133 connector
	• SSI-compliant 34-pin, high-density 100-pin, and alternate 50-pin control
		panel headers
I/O Controll	National Semiconductor* PC87427 controller
Video	On-board ATI* ES1000 video controller with 16MB external video memory
Hard drive	• ATA-133 support: one IDE channel capable of supporting up to two drives
	•	SATA support
	•	SAS support (optional)
LAN	Intel® 82563EB dual port controller for 10/100/1000 Mbit/sec Ethernet LAN
	connectivity
Expansion	• One 32-bit/33MHz, 5V PCI connector
Capabilities	• One full length 64-bit/133MHz PCI-X* connector
	• One 64-bit/100MHz PCI-X* connector
	• Two x4 PCI Express* connectors
Fans	Support for up to six system fans and two processor fans
System	Intel® System Management Software
Management

1Although current design supports use of DDR2 667 modules, no memory validation has been performed with the server board due to limited sample availability of these modules.

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RAID Support

The Intel® Server Board S5000VSA is available in both SATA and SAS models. The SATA model has order code S5000VSASATA. The SAS model has order code S5000VSASAS. The SAS model provides both SAS and SATA support; the SATA model provides only SATA support.

For information on configuring RAID, see the RAID Software Guide that is included on the Intel® Server Deployment Toolkit CD.

SATA Server Board

The Intel® Server Board S5000VSA provides an embedded SATA controller that supports both 1.5 and 3.0 Gbps data transfer rates.

The BIOS Setup utility provides multiple drive configuration options on the Advanced | ATA Controller setup page, some of which affect the ability to configure RAID. The “Onboard SATA Controller” option is enabled by default. When this option is enabled, the “SATA Mode” option can be set to either Legacy or Enhanced. The Legacy and Enhanced modes affect the RAID configuration as follows:

•Legacy supports four disk drives and does not provide RAID support.

•Enhanced supports six disk drives and is required for RAID configurations.

When the enhanced mode is selected, you can choose to enable or disable “AHCI Mode” or “Configure SATA as RAID”. Intel® Embedded Server RAID Technology II is enabled by the option, “Configure SATA as RAID.” The Intel® Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10.

For RAID 0, 1, and 10, enclosure management is provided through the SATA_SGPIO connector on the server board when a cable is attached between this connector on the server board and to the backplane I2C interface.

If RAID 5 is desired, the optional Intel® RAID Activation Key AXXRAKSW5 (available post-release) can be installed. To enable RAID 5, this activation key is placed on the SATA_Key connector that is located at the left side of the server board. For information on how to install the Intel® RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the documentation that is included with the accessory kit.

Notes: For assistance in navigating through the F2 BIOS Setup utility, see the Intel® Server Board S5000VSA Technical Product Specification.

For information on setting up RAID, see the RAID Software Guide that is included on the Intel® Server Deployment Toolkit CD.

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