We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband USB Modem offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB Modem and Sprint PCS
Connection Manager
instructions.
SM
software through simple, easy-to-follow
Welcome and thank you for choosing Sprint.
i
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband USB
Modem. The guide is divided into five sections:
⽧ Section 1: Sprint Mobile Broadband USB Modem Basics
⽧ Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧ Section 3: Sprint Power Vision
⽧ Section 4: Technical Specifications and Regulatory Information
⽧ Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your USB modem and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
USB modem if you read each section. However, if you'd like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
SM
Note:
You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
ii
Section 1
Sprint Mobile Broadband
USB Modem Basics
2
Section 1A
Introducing the Sprint Mobile
Broadband USB Modem
In This Section
⽧ Your Sprint Mobile Broadband USB Modem
⽧ CDMA Networks
⽧ Package Contents
⽧ About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband USB Modem, the materials included with
your device, and an overview of the sections in this User Guide.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint M obi le B roadban d
USB Modem
Your Sprint Mobile Broadband USB Modem connects to a USB
port and functions as a wireless network EVDO device. This
device allows you to:
䢇 Access your company network.
䢇 Send and receive email.
䢇 Access the Internet.
CDMA Networks
The Sprint Mobile Broadband USB Modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB Modem.
To use the Sprint Mobile Broadband USB Modem, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband USB Modem
takes advantage of the high-speed CDMA 1xEV-DO network
and operates on the 1900 MHz band.
The Sprint Mobile Broadband USB Modem uses CDMA
1xEV-DO technology that is backwardly compatible with
1xRTT, enabling real-time high-speed wireless access to
email, the Internet, or your company network. The device
runs on most current Windows-compatible laptop or desktop
computers, and it provides data transmission of up to 2.4
4 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
More information about CDMA networks is available on the
Tip:
CDMA Development Group Web site, www.cdg.org.
USB EVDO Modem
A USB modem (EVDO device) is a revolutionary new way to access
the Internet, while delivering the most advanced multimedia
streaming services and connectivity. Almost every laptop and
desktop has a USB port, so this provides you with the ability to
easily move your Sprint Mobile Broadband USB Modem from
platform to platform (laptop or desktop).
During Sprint PCS connections, the Sprint Mobile Broadband USB
Modem is a true USB EVDO modem, functioning just like the
modems familiar to most business computer users. It has an
advanced dual band diversity antenna system design that
incorporates an external flip antenna, maximizing data speed
performance, and allows for stronger network signal reception.
Once installed and configured for NDIS mode, the USB modem
connects instantly to the CDMA network with just a few mouse
clicks. To surf the Web, you simply connect the USB modem to a
USB port, click a few buttons, and launch your Internet browser. To
access your company network, you may need to launch an
extranet client after you connect to the CDMA network.
To optimize your settings for faster speeds and data
Tip:
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
Package Contents
Your Sprint Mobile Broadband USB Modem package contains
the following components:
䢇 Sprint Mobile Broadband USB Modem by Novatel
Wireless Ovation
䢇 A Guide to Using Your Sprint Mobile Broadband USB
TM
U720
Modem
䢇 Sprint PCS Connection Manager
SM
CD
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband USB Modem.
䢇 Section 1 (which you are reading) gives you an overview of
the USB modem and its basic features.
䢇 Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB
Modem and Sprint PCS Connection Manager Software.
䢇 Section 3 introduces Sprint Power Vision Services.
䢇 Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB
Modem, as well as regulatory notices concerning your
Sprint Mobile Broadband USB Modem.
䢇 Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband USB Modem.
6 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
Section 1B
Getting Started With Your Sprint Mobile
Broadband USB Modem
In This Section
⽧ Getting Started
⽧ The Sprint Mobile Broadband USB Modem Software
⽧ Activating and Using Sprint PCS Service
⽧ Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB Modem, including installing the Sprint
PCS Connection Manager Software and activating your account.
Section 1B: Getting Started 7
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
Modem, you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband USB Modem
driver software.
2. Activate your Sprint PCS account (unless the USB
modem has been preactivated).
3.
Configure the Sprint Mobile Broadband USB Modem to use
your account.
The Sprint Mobile Broadband
USB Modem Software
The Sprint Mobile Broadband USB Modem comes with the
following software:
䢇 Sprint PCS Connection Manager Software allows you to
manage the device’s actions and monitor your
connections.
䢇 The driver software establishes the interface between the
USB modem and your Windows® operating system.
䢇
With
Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇 The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
you can expand your high-speed broadband
8 Section 1B: Getting Started
improve your experience with image and data optimization in
an easy-to-use visual interface.
The software must be installed before you insert the Sprint Mobile
Broadband USB Modem for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband USB Modem, you must
first set up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇 If you will be using your Sprint Mobile Broadband USB Modem
primarily for business purposes, call 1-888-788-4727.
䢇 If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇 Your billing address
䢇 Your Social Security number or Tax ID number
䢇 Your driver’s license number
䢇 Your Sprint Mobile Broadband USB Modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇 A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇 Your device’s Activation Code
䢇 Your device’s phone number
䢇 Your device’s Lock Code
Section 1B: Getting Started 9
You can use the Lock Code feature to prevent others from
Tip:
using your account should your Sprint Mobile Broadband USB
Modem be lost or stolen. See page 54 for instructions on
using this feature.
Unless your device has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB Modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇
Do not apply adhesive labels to the USB modem. They may
cause the device to become jammed inside the USB port.
䢇 The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the
connector.
䢇 Protect the USB modem from liquids, dust, and
excessive heat.
䢇 Store the USB modem in a safe place, when not in use.
䢇 Never force the USB connector in or out of your
computer’s USB port.
䢇 When using a laptop computer, always remove the USB
modem from the USB port to avoid any damage. (See
page 20 for instructions on proper removal.)
10 Section 1B: Getting Started
Section 2
Installing the Sprint Mobile
Broadband USB Modem
12
Section 2A
Installing the Sprint Mobile Broadband
USB Modem
⽧ Getting Started
⽧ Installing the Sprint PCS Connection Manager Software
⽧ Inserting and Removing the Sprint Mobile Broadband USB Modem
⽧ Activating Your Sprint Mobile Broadband USB Modem
This section guides you through the steps necessary to install your
Sprint Mobile Broadband USB Modem and make it operational on
your computer.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 13
Getting Started
Before you can use your Sprint Mobile Broadband USB Modem,
you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
Before installing your new software, delete or uninstall any
Note:
previously existing modem or dialer software from your
system.
Do not connect the device to your computer until
you have installed the Sprint PCS Connection Manager
Software onto your PC or until instructed to do so by the
installation CD.
2. Connect the USB modem to your computer’s USB port.
Windows will detect the device and automatically
install the necessary device drivers.
A driver is software that forms the interface between a device
Note:
(such as the Sprint Mobile Broadband USB Modem) and the
operating system on your PC.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband USB Modem and
Sprint PCS account, unless the device was preactivated.
If your device has not previously been activated, the
Activation Wizard will automatically launch and guide
you through the process.
14 Section 2A: Installing the Sprint Mobile Broadband USB Modem
System Requirements
The Sprint Mobile Broadband USB Modem is supported on the
following operating systems:
䢇 Windows® 2000
䢇 Windows® XP
To install and run the Sprint Mobile Broadband USB Modem and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:
CPUPentium (166 MHz or higher)
InterfaceUSB port
Communications
Ports
Optical DriveCD-ROM
I/O Resources1 IRQ, 4096 bytes I/O space
Memory32 MB
Disk Space14 MB
2 available; one modem and
one serial
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15
Installing the Sprint PCS Connection
Manager Software
Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your PC at the end of the installation; therefore, we
recommend that you quit all open applications before you begin
installation. The Sprint PCS Connection Manager Software
automatically determines your PC’s operating system and installs
all appropriate software.
You may be required to log in with administrative privileges
Note:
depending on your operating system to install the Sprint PCS
Connection Manager Software.
Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband USB Modem driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter
d:\Autorun.exe, where d is your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
䡲 In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
䡲 Select the default option, Sprint Mobile Broadband
USB Modem by Novatel Wireless, Inc., if prompted, and click Next.
䡲 Please wait a few minutes while the software
installs.
16 Section 2A: Installing the Sprint Mobile Broadband USB Modem
You may also be given the option of selecting the
Note:
Bytemobile
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization.
TM
Optimization Client feature at this time. This
4. Skip to step 7 if you did not check the Bytemobile
Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).
5. If you chose to install the Bytemobile Optimization Client,
the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.
6. Now click Finish to complete installation of Bytemobile.
7. Click Restart or Finish to complete installation of the
Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking on the Sprint Mobile
Broadband (Novatel Wireless) desktop icon.
8. The Sprint PCS Connection Manager starts and the Insert
your device... dialog appears. (Do not connect the device until
instructed to do so by Sprint PCS Connection Manager.)
Section 2A: Installing the Sprint Mobile Broadband USB Modem 17
9. Insert the USB connector into your PC’s USB port. (See
page 20 for complete instructions on proper insertion
and removal.)
Sprint PCS Connection Manager will check to ensure you have
Note:
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 19.
10. Please wait a few moments while Windows
automatically installs the necessary drivers for this
device. A series of Found New Hardware messages
appear and the Found New Hardware Wizard launches.
11. If your USB modem has not been activated, the
Activation Wizard automatically launches and guides you
through the activation process. (For account activation
information, see Section 1B, Getting Started With Your
Sprint Mobile Broadband USB Modem beginning on
page 7.)
12. Windows detects the new hardware (Sprint Mobile
Broadband USB Modem) and installs the necessary drivers.
The Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, see
“Reinstalling the Sprint Mobile Broadband USB Modem
Driver” on page 60.)
13. Follow the prompts to allow the wizard to install the
drivers.
14. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband USB Modem driver
are installed and you can proceed to activate your USB modem
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem
(if it has not already been activated). See “Activating and Using Sprint
PCS Service” on page 22.
During this time, the Sprint PCS Connection Manager
Note:
message area displays “Updating Hardware” and the Go
button is disabled.
Firmware Updates
The first time you attempt to connect your USB modem to your
computer, Sprint PCS Connection Manager will check to ensure you
have the latest firmware installed. If Sprint PCS Connection
Manager detects that your USB modem needs to be updated a
“Firmware Update” pop-up dialog appears.
To up da te fi rm wa re
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your USB modem. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
Caution:
Do not disconnect the device from your computer until the
installation process is complete. Failure to complete the
process may result in serious errors.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.
4.
When the firmware update is completed, it will reset the USB
modem. Please wait a few minutes to initialize the USB
modem from the Sprint PCS network. If the USB modem has
not been activated, it will automatically launch the Sprint PCS
Vision Activation Wizard.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19
During this time, the Sprint PCS Connection Manager
Note:
message area displays “Updating Hardware” and the Go
button is disabled.
Once the USB modem is provisioned successfully, it will start
IOTA (Internet Over-the-Air) Activation to update your user
profile from the Sprint PCS network settings. If the USB
modem is not provisioned or out of the Sprint coverage area,
the Sprint PCS Vision User Interface will display “Sprint PCS
Vision: Searching for service...”.
Inserting and Removing the Sprint Mobile
Broadband USB Modem
Inserting the Sprint Mobile Broadband USB Modem
Before you connect the device, you must first install Sprint
PCS Connection Manager (see page 16 in this section). Once
you have completed the software installation procedure, you
may insert your device into your computer’s USB port.
When you connect the device, the following should occur:
䢇 The USB modem is powered as soon as you connect it to
the computer’s USB port.
䢇 The LED indicator on the device illuminates green.
䢇 The Sprint PCS Connection Manager Software starts
(unless the auto-launch feature has been disabled).
The Sprint Mobile Broadband USB Modem also contains an
Note:
antenna that can be used for better coverage; this is an
integral part of the device. To use this feature, flip open the
device's antenna by gently gripping the top right side of the
external cover with your forefinger.
20 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Turning Off the Sprint Mobile Broadband USB Modem
When the Sprint Mobile Broadband USB Modem is connected to
the computer, it has power and is trying to communicate with the
network. To turn off the USB modem, Sprint PCS Connection
Manager must be closed.
Removing the Sprint Mobile Broadband USB Modem
1. Close the Sprint PCS Connection Manager program if it is
running. There are three ways to close the program:
䡲 Click the close icon on the interface.
– or –
䡲 Right-click the Sprint PCS Connection Manager system
tray icon and select Exit from the menu.
– or –
䡲 Click Menu in the upper left-hand corner of the
Sprint PCS Connection Manager window and select Exit .
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21
2. Remove the USB connector from your computer’s USB
port by gripping the USB modem on both sides and
pulling straight out to avoid damaging the modem’s
antenna.
Activating Your Sprint Mobile Broadband
USB Modem
The final step to making your USB modem operational is
configuring it to use your account.
For an overview of account activation and configuration, see
Tip:
“Activating and Using Sprint PCS Service” on page 9.
If you purchased a preactivated USB modem, this step is not
necessary. Once the application software and driver are
installed, the USB modem is ready for use.
Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem
and entering your account information into the appropriate fields
in the wizard.
To activate an account and configure your USB modem:
1. Connect the device to your computer. The Activation Wizard
will launch automatically.
2. Click Next to begin the activation process. The wizard will
guide you through the process.
Sprint PCS Connection Manager checks to ensure you have
Note:
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.
3. Please telephone Sprint Customer Service to set up your
Sprint PCS wireless network account.
䡲 If you will be using your Sprint Mobile Broadband USB
Modem primarily for business purposes, call 1-888-788-
4727.
䡲 If your device is intended primarily for personal use, call
1-888-715-4588.
You should have the following information available:
䡲 Your billing address
䡲 Your Social Security or Tax ID number
䡲 Your driver’s license number
䡲 Your device’s ESN (electronic serial number) (The ESN is
printed on the device’s label and can also be displayed
during the installation process.)
䡲 A pen and paper to write down your account information
Inform your Sprint Customer Service Specialist that you are
activating a Sprint Mobile Broadband USB Modem by
Novatel Wireless, Inc. (Ovation U720). During this call, Sprint
Customer Service will help you choose a
service plan
and
guide you through the activation process.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 23
4. Click Next when you are asked for your device’s ESN
(electronic serial number). A third window will appear,
which displays your device’s ESN in the top field.
5. Carefully repeat the ESN to the Service Representative.
You will be given an activation code.
6. Enter the activation code into the bottom field of the
window and click Next to continue to the next window.
7. Once your Sprint Customer Service Specialist has given
you your device’s phone number (also called MDN), and
MSID (IMSI_S) numbers, enter them in the top and
bottom fields and click Next to continue.
8. A confirmation screen appears. Verify that your phone
number (MDN) and MSID (IMSI_S) are correct. Be sure
to write these numbers down for future reference. Click
Ye s to continue.
9. You have now successfully completed the activation
process. Click Finish to exit the Sprint Activation Wizard.
You may manually access the Activation Wizard from the
Note:
Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless settings” on page 54.
On completion of this step, your USB modem is ready for use.
Section 2B: Sprint PCS Connection Manager Software,
beginning on page 26, explains how to use the Sprint PCS
Connection Manager Software to manage and monitor your
connections.
24 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Section 2B
Sprint PCS Connection Manager Software
In This Section
⽧ The Sprint PCS Connection Manager Software
⽧ The Sprint PCS Connection Manager Software Window
⽧ System Tray Icons
⽧ Establishing and Terminating Connections
⽧ Sprint PCS Connection Manager Software Menu Options and Settings
This chapter outlines the Sprint PCS Connection Manager Software
interface for your notebook PC, including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your USB
modem.
Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband USB Modem and the CDMA network. Use
the software to:
䢇 Determine your signal strength, roaming status,
Sprint PCS® connection availability, and other network
parameters.
䢇 Initiate data calls.
䢇 View call statistics.
䢇 Enable and disable features such as Always on Top (which
allows you to set the device software to display in front of
other application windows).
䢇 Set options related to Web messages, sounds played, and
the lock code security feature (which you can use to
prevent others from using your USB modem).
You must run the Sprint PCS Connection Manager Software
anytime you use the USB modem unless you have configured
the device to run in NDIS mode with Novatel Wireless, Inc.
Network Adapter. (See “Novatel Wireless Network Adapter
(NDIS)” on page 49.)
Depending on your settings in the Options window, the software
starts automatically anytime you connect the Sprint Mobile
Broadband USB Modem.
Once you make a connection in the device software, you can
launch whichever application you want to use (such as your Web
browser or email application).
Use the close button in the upper-right corner of the interface to
exit the software.
The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:
䢇 A Menu button in the upper-left corner
䢇 Minimize and Close buttons in the upper-right corner
䢇 A message area (the left portion of the display)
䢇 An indicator area (to the immediate right of the message
area)
䢇 A button (“GO”) used to establish/cancel a connection
䢇 A Detail Drawer that displays the amount of data being
The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:
䢇 Close: Closes the interface and exits the software.
䢇 Go: Initiates a connection.
䢇 Stop: Ends or cancels a connection.
䢇 Minimize: Minimizes the interface to System Tray Mode.
䢇 Menu: Provides access to tools and options settings.
䢇
Message Area: Displays “Insert your device...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 32.)
䢇
Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.
䢇 Transfer/Receive: Visual indicator of data activity.
䢇 Signal Strength: Visual indicator of signal strength.
䢇 Detail Drawer: Displays byte counter. Click + to expand
Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.
Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 39, for details
on the Sprint PCS Connection Manager options and settings.
The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the device status. (See “System Tray
Icons” on page 36.)
Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the device software from the
Start menu. (See page 37 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 36.)
The Close button is used to exit the device software.
The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.
Insert your Device...
If the Sprint PCS Connection Manager Software fails to detect
a device, the message “Insert your Device...” is displayed. In
this state, the GO button is unavailable to indicate it cannot
be engaged. The signal strength and image compression
icons also are not visible.
If the Sprint PCS Connection Manager interface fails to detect
the device, the “Insert your Device...” message will continue to
be displayed.
Disconnected
In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.
In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.
If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.
To cancel the connection, click Stop.
Connected
Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.
For other messages, see “Settings” on page 45 and
“Troubleshooting Tips” on page 57.
The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.
The following table lists the indicator area icons and explains
the significance of each icon.
Indicator Area Icons
IconMeaning
The Signal Strength indicator uses bars to show the
strength of the radio signal. The number of bars increases
(up to a maximum of six) as the signal strength increases.
Note: This icon is displayed only when data services are
available.
When no bars are shown, no connection is possible for one
of the following reasons:
䢇 You are outside of the Nationwide Sprint Network
service area.
䢇 The signal strength is too weak.
䢇 A network problem is preventing the Sprint Mobile
Broadband USB Modem from obtaining service.
The Transmit/Receive icon lets you know that a Sprint
Power Vision data connection is active.
The Optimization image compression software is active.
The CDMA 1xEVDO icon appears when CDMA 1xEVDO
service is available and active.
The Roaming indicator lets you know that you have
roamed from a Sprint Network to a roaming partner's
system.
ready for connection or currently making a connection.
Connected- Connection established to Nationwide
Sprint PCS Network and data transfer in process.
Dormant- Connection established but no data transfer
taking place.
Disconnected- Sprint PCS Connection Manager
running, but no connection in progress.
Error - Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s device or another error while attempting to connect.
The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.
The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband USB Modem by simply clicking the GO or Stop
buttons.
Sprint PCS Connection Manager Software
Menu Options and Settings
Click the
(see page 27), to launch the Sprint PCS Connection Manager menu.
Menu options are described in Section 2C, Menu Options
beginning on page 40.
button, located at the upper left of the interface
38
Section 2C
Menu Options
In This Section
⽧ Overview of Menu Items
⽧ Menu Item Details
⽧ Settings
The Sprint PCS Connection Manager’s primary menu options allow you
to manage your device’s connections and settings. This chapter
provides an overview and brief description of each of the options
available under the Menu drop-down list.
Section 2C: Menu Options39
Overview of Menu Items
To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.
The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.
40Section 2C: Menu Options
Menu Items
Menu ItemDescriptionFor more
Alert Log
View information on device errors
information,
see:
Page 4 2
or failures by date/time, alert,
connection name, and type.
Connection
History
View information on data
connections by date/time, type,
Page 4 2
and duration.
Device Info &
Diagnostics
View detailed information about
the Sprint Mobile Broadband USB
Page 4 3
Modem, software, and
connections.
Software
Updates
Check for posted updates to the
Sprint PCS Connection Manager
Page 4 4
Software or configure to
automatically check for updates.
Links
When connected to the
Page 4 4
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.
Help
Open the Sprint PCS Connection
Page 4 5
Manager Help file.
About Sprint PCS
Connection
Manager
Settings
View the opening Sprint PCS
Connection Manager Software
identification screen.
Configure the Sprint PCS
Page 4 5
Page 4 5
Connection Manager Software to
best suit your needs and
preferences.
Exit
Close the Sprint PCS Connection
Page 2 1
Manager Software application.
Section 2C: Menu Options41
Menu Item Details
Alert Log
The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.
To di sp la y t he Al er t L og :
䊳 Select Menu > Alert Log.
To clear the Alert Log:
1. From the Alert Log window, click Clear.
2. You will see a prompt: “Clear all entries from the Alert
Log?” Click Yes to delete all records. Click No to cancel.
Connection History
The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by
your preference.
To enable or disable Connection History:
䊳 Select Menu > Settings > General > Keep Connection
History.
A check mark next to the option indicates that it is enabled.
To display the Connection History:
䊳 Select Menu > Connection History.
For each message, the Connection History displays:
䢇 The date and time the connection was initiated.
䢇 The phone number dialed for data connections.
䢇 The type of connection.
enabling or disabling this feature to suit
42Section 2C: Menu Options
䢇 The duration of the connection.
Deleting Records
To delete all records in the Connection History:
1. From the Connection History window, click Clear.
2. You will see a prompt: “Cear all entries from the Connection
History?” Click Ye s to delete all records. Click No to cancel.
Device Info & Diagnostics
The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband USB Modem,
Sprint PCS Connection Manager Software, signal strength, port
configuration, and more.
The information displayed in this window includes:
䢇 The manufacturer.
䢇 The Sprint Mobile Broadband USB Modem.
䢇 You r Sprint Mo bile Broad band USB Modem phone number.
䢇 The hardware version.
䢇 The version of firmware in use.
䢇 The Sprint PCS Connection Manager Software version and
build.
䢇 The version of the PRL (Preferred Roaming List, which specifies
the radio frequency channels that the USB modem is
permitted to use).
䢇 The device's designed capabilities and coverage.
䢇 Various communication and device tests and results.
To access the Device Info & Diagnostics menu:
䊳 Select Menu > Device Info & Diagnostics.
To view information about your system, including installed files:
䊳 Click the System Information button.
Section 2C: Menu Options43
Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.
Software Updates
From time to time, Sprint may release updates for your
Sprint PCS Connection Manager Software. These updates
may add new features or improve the network performance.
This menu option allows you to check for any posted updates
or to set up an automatic monthly check for updates.
To check for software updates:
䊳 Select Menu > Software Updates > Check Now.
To enable or disable automatic monthly checks:
䊳 Select Menu > Software Updates > Check for updates once
a month.
A check mark next to the option indicates that it is enabled.
Click OK to save changes and exit the Software Updates
dialog box.
Links
During an active Sprint PCS Vision connection, this menu
option provides a hyperlink to the Sprint PCS Web site. To
access this link, select Menu > Links > Sprint PCS Web Site.
The Sprint PCS Connection Manager Software Links menu
Note:
does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.
44Section 2C: Menu Options
Help
This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the ‘F1’ key on your keyboard. To access Help, select Menu > Help.
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.
䊳 Select Menu > About Sprint PCS Connection Manager.
Settings
The Settings window from the Menu allows you to configure the
Sprint PCS Connection Manager Software to suit your preferences.
In the Settings window you can:
䢇
Enable and disable several features, including Window Always on
Top and Connection History, set program launch and optimization
options, and customize Sprint PCS connection settings.
To access the Settings menu:
1. Click Menu on the Sprint PCS Connection Manager Software
interface.
2. Select Settings from the submenu.
Settings Window
The Settings window contains three options:
䢇 General
䢇 Optimization
䢇 Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link
Section 2C: Menu Options45
If you did not install the Bytemobile Optimization Client, the
Note:
Optimization option will not be available. Once you install the
Bytemobile Optimization Client this option will become
available.
General
To display the General settings options, select Menu > Settings
> General. Then you can customize your Sprint PCS
Connection Manager by selecting the following options:
䢇 Play Sound Effects – Select this check box to hear a clicking
sound whenever an action is taken on the Sprint PCS
Connection Manager Software.
䢇 Always on Top – When checked, the Sprint PCS Connection
Manager window displays in front of all other open
application windows, even if another window is placed
over the Sprint PCS Connection Manager Software
window.
䢇 Start in System Tray – Select this check box to have the
Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.
䢇 Keep Connection History – When selected, the Sprint PCS
Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 42.)
䢇 Launch when Windows Starts – When selected, Sprint PCS
Connection Manager opens automatically upon startup
of your computer.
When finished, click Apply and then OK to save changes and
close the Settings dialog box.
46Section 2C: Menu Options
Optimization
Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can result in a
two to five times improvement in your perceived system speed,
depending on your applications.
To display the Optimization settings menu, select
Optimization
. Then check or uncheck the available options to select
your image compression setting:
䢇 Enable Optimization Client – To enable Bandwidth
Optimization, place a check mark in the check box designated
Bandwidth Optimization On. When selected, the image
compression software is enabled.
The Bandwidth Optimization screen provides a visual display
Note:
of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)
Bandwidth Optimization Screen
Menu > Settings >
Section 2C: Menu Options47
Protocol Compression
Select the Protocol Compression check boxes to enable
compression for the following types for data:
䢇 SSL - Secure Socket Layer
䢇 FTP - File Transfer Protocol
䢇 SMTP - Simple Mail Transfer Protocol, a communications
protocol used on the Internet to route email
䢇 HTTP - Hypertext Transfer Protocol
䢇 POPv3 - Post Office Protocol standard in common use on TCP/
IP networks
䢇 IMAP - Acronym for Internet Message Access Protocol, a
method for an email program to gain access to email and
bulletin board messages stored on a mail server.
Limitation to Bandwidth Optimization include minimal
Tip:
improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.
䊳 Click Default if you want to return to the default
settings.
When finished, click Apply and then OK to save changes and
close the Settings dialog box, or click Cancel to undo any
changes.
48Section 2C: Menu Options
Sprint PCS Settings
To customize your Sprint PCS Vision - Novatel Wireless settings or
Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS
(connection name), and then select from the following
menu options:
䢇 Always Show Welcome Screen – Select this check box if you
would like to have a welcome screen appear upon a successful
connection to the Sprint Power Vision network.
䢇 Perform Pre-Connect Tests – Select this check box if you would
like to see what may have caused a failure if Connection
Manager was unable to connect.
䢇 Enable Network Adapter (NDIS) – Allows you to establish a
Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching
Sprint PCS Connection Manager. You can disable the Enable
Network Adapter mode at any time by deselecting the Enable
Network Adapter (NDIS) check box from this menu. (See below
for more information about enabling NDIS.)
Novatel Wireless Network Adapter (NDIS)
Enabling the Novatel Wireless Network Adapter enables always-on
connectivity like an Ethernet card and eliminates the need to use the
Sprint PCS Connection Manager Software. As soon as the USB
connector is inserted into your USB port, the device connects to the
network automatically. The connection is also reestablished
automatically coming out of hibernate and standby modes.
To enable the Novatel Wireless Network Adapter:
1. Disconnect the Sprint Mobile Broadband USB Modem from
the Sprint PCS Network. (If you are connected to the Sprint
PCS network, the Enable Network Adapter [NDIS] check box
will be disabled.)
The first time you enable the Network Adapter (NDIS) mode,
Note:
Windows will automatically install the network drivers for the
Sprint Mobile Broadband USB Modem - Novatel Wireless EV-DO
Network Adapter. Once Windows detects the new hardware, a
“Found New Hardware” pop-up message will appear in your
system tray followed by the “Ready to Use” message.
Your USB modem must be activated with Sprint PCS and you must
be within the Sprint PCS coverage area for your device to work.
3. Place a check mark in the check box designated Enable
Network Adapter (NDIS), click Apply, and then click OK.
䢇 You may now use your device in NDIS mode and
experience automatic connectivity without launching
Sprint PCS Connection Manager.
Service Settings (Mode)
The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO
(high speed) or 1xRTT (low speed) wireless networks, or you
can let Sprint PCS Connection Manager manage your network
connections.
The Mode section gives you the following options to choose from:
䢇
Automatic
have Sprint PCS Connection Manager manage your
connections. By selecting this option, Sprint PCS
Connection Manager will automatically select one of the
cellular networks available in your area when you launch a
connection.
䢇 EVDO Only: Select the EVDO Only option if you would like
to have Sprint PCS Connection Manager connect to only
1xEV-DO networks. You can disable EVDO Mode at any
time if you are not connected to any network by selecting
another option.
: Select the Automatic option if you would like to
50Section 2C: Menu Options
Sprint PCS Connection Manager will always try to connect to
Note:
a Sprint CDMA 1xEV-DO network first before attempting to
connect to a 1xRTT network. 1xEV-DO networks always have
priority! If a 1xEV-DO network is unavailable then Sprint PCS
Connection Manager will search for a available 1xRTT
network.
䢇 1xRTT Only: Select the 1xRTT Only option if you would like to
have Sprint PCS Connection Manager connect to only 1xRTT
networks. When you apply this option, the next time you make
a connection Sprint PCS Connection Manager will search for
only 1xRTT networks.
If the signal strength is too weak and you are unable to
Tip:
connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.
Applying your Mode Preference
1. Click OK or Apply on the Settings dialog box to reset your
device. When you apply your service preference the following
dialog will appear: “Service setting was changed successfully.
Please wait while the modem is reset for the changes to take
effect.”
2. Click OK to close the dialog box. When the modem is reset
the Go button will be visible and the Connection Manager
User Interface will display “Disconnected.” This may take a
moment.
Roaming Preference
The Roaming section is used to change your roaming preference.
Your coverage area and billing charges depend upon your service
and the type of account you have. There may be surcharges for
roaming service that vary based on whether you are in a preferred
roaming area or a non-preferred roaming area. If there is no
roaming agreement between Sprint and the local carrier, you may
be unable to complete calls in a non-preferred zone.
Section 2C: Menu Options51
The Roaming section gives you the following options to
choose from:
䢇 Sprint: Select the Sprint option to direct the Sprint Mobile
Broadband USB Modem not to roam. If this option is
selected, you will not be able to roam off the Sprint PCS
network. This is the default setting.
䢇 Automatic: Select Automatic to direct the Sprint Mobile
Broadband USB Modem to automatically search for any
accessible network in the local area if you travel outside
the Sprint PCS Service Area.
When you select Automatic mode you will see a prompt:
Note:
“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply.”
䊳 Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
52Section 2C: Menu Options
Enabling and Disabling Roam Guard
䊳 Check the Roam Guard box if you want Sprint PCS
Connection Manager to notify you each time you make a
connection and roam outside the Sprint PCS network.
Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming rates
may apply.”
䊳 Press Roam to continue, or Cancel to close the data session.
If you do not wish to see this message when you are roaming
Tip:
deselect “Roam Guard” by unchecking it.
Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box. Data Roam Guard will not appear
when you data roam.
䢇 Roaming Only: Select Roaming Only when you travel outside
the Sprint PCS Service Area. By selecting this option the Sprint
Mobile Broadband USB Modem will select a network that has a
roaming agreement with Sprint.
When you select this option you are roaming within a
Note:
“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”
Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.
Section 2C: Menu Options53
Applying your Roaming Preference
1. Click OK or Apply on the Settings dialog box to reset
your device. When you apply your roaming preference
the following dialog will appear: “Roaming setting was
changed successfully. Please wait while modem is reset
for the changes to take effect.”
2. Click OK to close the dialog box.
3. Wait for the device to reset. This may take a moment.
When the device is reset the Go button will be visible
and the Connection Manager User Interface will display:
“Disconnected.”
When you change your roaming preference an informational
Tip:
message will appear in your system tray.
Sprint PCS Connection Device Settings
䢇 Activation Wizard – This option is used only when
activating a new Sprint PCS device. To manually activate
your Sprint PCS account click Activation Wizard. (See
“Activating Your Sprint Mobile Broadband USB Modem”
on page 22.)
䢇 Change User Lock – This option enables you to change and
customize your User Lock Code. (See below for more
information on using your User Lock Code.)
User Lock Code
The Lock Code feature can be used to prevent others from
using your USB modem and your account. When the lock
code is enabled, the message area will display “Device
Locked” and the lock icon will appear in the indicator area.
While the USB modem is in lock mode, you may not launch a
data session without first entering your four-digit lock code.
54Section 2C: Menu Options
The default lock code is the last four digits of your Sprint Mobile
Broadband USB Modem phone number. (See the “Tip” on
page 56.)
To enable the lock feature:
1. Click the Locked/Unlocked Icon located in the Detail Drawer
of the Sprint PCS Connection Manager interface.
2. The Enter User Lock Code window appears.
3. Enter your lock code and click OK.
Section 2C: Menu Options55
Your default lock code is the last four digits of your USB
Tip:
modem’s phone number. If you can’t recall your USB modem’s
phone number, go to Menu > Device Info and Diagnostics or call
Sprint Customer Service at 1-888-211-4PCS (4727).
2. Click the Change User Lock button. The Change User Lock
Code window appears.
Running the Activation Wizard resets the lock code to the last
Note:
four digits of the most recently activated phone number.
3. Enter your new four-digit lock code into the dialog box.
4. Re-enter your new lock code.
5. Select a lock status: Unlock to leave the USB modem
unlocked; Lock to enable the lock code feature
immediately.
56Section 2C: Menu Options
Section 2D
Troubleshooting Tips
In This Section
⽧ Problem Causes and Suggestions
⽧ Reinstalling the Sprint Mobile Broadband USB Modem Driver
⽧ Resolving Resource Conflicts
⽧ Additional Troubleshooting Tools
This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband USB Modem and Sprint PCS Connection Manager Software
with your PC.
Section 2D: Troubleshooting Tips57
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband USB
Modem is a highly reliable product. Most problems are
caused by one of these issues:
䢇 The wrong driver has been installed.
䢇 System resources required by the USB modem are being
used by other devices.
䢇 Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband USB Modem...
The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband USB Modem...”
Possible CausesSuggestions
a.
The USB modem is not
properly connected to the
computer.
b. The wrong driver is installed
for the USB modem.
c. There is a resource conflict.
www.sprint.com or contact
a. Check the USB connection.
b. See “Reinstalling the Sprint
Mobile Broadband USB
Modem Driver” on page 60.
c. See “Resolving Resource
Conflicts” on page 65.
58Section 2D: Troubleshooting Tips
Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager Software
is frozen.
Possible CausesSuggestions
You may have a resource conflict.Restart your PC. If you are unable
to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 65.
Error: Not in Service
The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”
Possible CausesSuggestions
Inadequate signal strength may
occur for either of these reasons:
a. You are outside the
Nationwide Sprint PCS
Network.
b. You may be inside a building or
near a structure that is causing
radio interference.
a. Verify that you are within the
Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.
b. Change your location.
Section 2D: Troubleshooting Tips59
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)
Possible CausesSuggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint PCS Vision -
Novatel Wireless (or Sprint PCS Data Link)
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connec tions
dialog.
6. Click OK to save your settings.
is not selected in the PPP Settings
from the
Reinstalling the Sprint Mobile Broadband
USB Modem Driver
There is a Sprint Mobile Broadband USB Modem driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the USB modem.
This section provides instructions on verifying that you have the
correct device driver installed.
You must have the Sprint Mobile Broadband USB Modem
Note:
installation CD to complete this procedure.
60Section 2D: Troubleshooting Tips
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the Syste m icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the Sprint Mobile Broadband USB Modem entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The device should have these driver entries listed
in Device Manager:
䡲 The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
䡲 The device should appear under Network adapters as
䡲 The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband USB Modem by disconnecting the
device. This causes the driver listing for the device to disappear
from the list. Reconnect the device to cause the driver listing to
reappear. You can identify the entries for the Sprint Mobile
Broadband USB Modem by observing which entries are affected
when you disconnect and reconnect the device, or by disabling
Network Adapter (NDIS). (See “Novatel Wireless Network Adapter
(NDIS)” on page 49.)
Section 2D: Troubleshooting Tips61
Updating the Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
5. Click the Update Driver… button to launch the Update
Device Driver Wizard.
6. Click Next.
7. Select Display a list of known drivers for this device so that I
can choose a specific driver and click Next.
8. Enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS
Connection Manager\Drivers.
9. Click OK.
10. If the “Digital Signature Not Found” window is
displayed, click Yes .
11. Click Finish. Repeat steps 6-12 as prompted.
If you are prompted to restart your PC, click Yes . Otherwise,
restart your PC from the Start menu. (You must restart your
PC to complete the driver installation.)
The correct driver should then be installed.
Windows® XP
To verify that the correct driver is installed:
1. Uninstall the existing driver.
2. Install the Windows XP driver from the Sprint Mobile
Broadband USB Modem installation CD.
62Section 2D: Troubleshooting Tips
To uninstall the existing driver:
1. Open the Control Panel by selecting Start > Control Panel.
2. If “Pick a Category” is displayed, select Switch to Classic View.
3. Double-click the Syste m icon.
4. Click the Hardware tab.
5. Click the Device Manager button.
6. Locate the Sprint Mobile Broadband USB Modem entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The device should have these driver entries listed
in Device Manager:
䡲 The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
䡲 The device should appear under Network adapters as
䡲 The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband USB Modem by unplugging the
USB connector. This causes the driver listing for the USB
modem to disappear from the list. Reinsert the USB modem
again to cause the driver listing to reappear. You can identify
the entries for the Sprint Mobile Broadband USB Modem by
observing which entries are affected when you remove and
replace the USB connector, or by disabling Network Adapter
(NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on
page 49.)
The Sprint Mobile Broadband USB Modem listings should be
removed.
Installing the Windows XP Sprint Mobile Broadband USB
Modem Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Remove and replace the Sprint Mobile Broadband USB
Modem to launch the Found New Hardware Wizard.
3. Select Install from a list or specific location (Advanced)
on the first window of the Found New Hardware Wizard
and click Next to proceed.
4. Select the Search for the best driver in these locations radio
button and the Include this location in the search check
box, and then enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\Drivers..
Click Next to proceed to the next window.
5. If a warning appears stating that the Sprint Mobile
Broadband USB Modem has not passed Windows Logo
testing, click Continue Anyway.
6. Click Finish and repeat steps 1 to 5 as prompted.
The correct driver is then installed.
64Section 2D: Troubleshooting Tips
Resolving Resource Conflicts
You must have your Sprint Mobile Broadband USB Modem
Note:
installation CD to complete this procedure.
The Sprint Mobile Broadband USB Modem requires these system
resources:
䢇 1 IRQ.
䢇 4096 bytes of I/O space.
䢇 2 available communications ports (one modem, one serial).
If these resources are not available to the USB modem, you have a
resource conflict. If another PC device is installed, you may be able
to free the necessary resources simply by ejecting the other device.
Otherwise, you may need to disable another device (such as an
internal modem, infrared device, or network device) to resolve the
resource conflict. This section explains how to disable other
devices.
Windows® 2000
To resolve a resource conflict in Windows 2000:
䊳 Disable a device (internal modem, infrared device, or
network card).
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the Syste m icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
Section 2D: Troubleshooting Tips65
5. Locate the device that you want to disable:
䡲 If you want to disable an internal modem, expand
the Modem tree by clicking the “+” sign to its left.
䡲 If you want to disab le an infrared d evice, expand the
Infrared Devices tree by clicking the “+” sign to its
left.
䡲 If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its
left.
6. Right-click the device you want to disable, choose
Disable from the pop-up menu that appears, and click
OK.
Windows® XP
To resolve a resource conflict in Windows XP:
䊳 Disable a device (internal modem, infrared device, or
network card)
Disabling an Internal Modem, Infrared Device, or Network
Card
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the Syste m icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Locate the device that you want to disable:
䡲 If you want to disable an internal modem, expand
the Modem tree by clicking the “+” sign to its left.
䡲 If you want to disab le an infrared d evice, expand the
Infrared Devices tree by clicking the “+” sign to its
left.
66Section 2D: Troubleshooting Tips
䡲 If you want to disable a network card, expand the
Network Adapters tree by clicking the “+” sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
Additional Troubleshooting Tools
Connection History
Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband USB
Modem. Since Connection History allows you to sort records by
connection name, you can easily distinguish between personal
and business usage. You can also save any of the messages on the
Connection History screen to a log file that you can print out for
your record.
Accessing Connection History
䊳 Select Menu > Connection History from the Sprint PCS
Connection Manager Software interface.
About Connection History
The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.
You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entry is selected.
Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.
To generate a text file containing your Connection History:
1. Select File > Export from the Sprint PCS Connection Manager
Connection History Window. A Save As dialog box appears.
Section 2D: Troubleshooting Tips67
2. In the file name box type a name for the CSV log file
and click Save. The file name is called “Connection
Log.txt” by default, however, you can name the file any
descriptive name you like.
Alert Log
The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.
Accessing the Alert Log
䊳 Select Menu > Alert Log from the Sprint PCS Connection
Manager Software interface.
About the Alert Log
The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.
You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.
Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems
associated with connecting to the Nationwide Sprint PCS
Network. Device Info & Diagnostics evaluates issues with
your USB port, port configuration, Sprint Mobile Broadband
USB Modem signal strength, the Nationwide Sprint PCS
Network, and more. Once the program runs a diagnostics
check it can recommend possible solutions.
68Section 2D: Troubleshooting Tips
Accessing Diagnostics
䊳 Select Menu > Device Info & Diagnostics from the Sprint PCS
Connection Manager Software interface.
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you to select a
number of ways to troubleshoot or obtain more information
about your Sprint Mobile Broadband USB Modem.
The tests automatically run when the window opens.
To view your system parameters, including installed files:
䊳 Click the System Information button.
Information obtained from the System Information sections can
be used to create a report, which can be saved and then sent via
email to a Sprint PCS Customer Service Representative to help
them in troubleshooting your notebook.
Section 2D: Troubleshooting Tips69
70
Section 3
Sprint Power Vision
SM
72
Section 3A
Sprint Power Vision
In This Section
⽧ Web
⽧ Sprint Power Vision FAQs
Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing that are easy to learn and simple to use. This rich,
colorful graphic experience is a revolutionary way to look at wireless
communications.
Section 3A: Sprint Power Vision73
Web
Accessing the Web
To access the Web:
1. Start Sprint PCS Connection Manager
the icon on your desktop.
2. Click GO to launch your Sprint Power Vision connection.
3. Once your Sprint Power Vision connection is
established, you may start your browser application (for
example, Internet Explorer or Netscape Navigator).
Your User Name
When you buy a Sprint Mobile Broadband USB Modem and
sign up for service, you're automatically assigned a user
name. Your user name identifies you on the Nationwide
Sprint PCS Network and is also useful as an address for email
and text messaging, as a way to personalize Internet services,
and as an online virtual identity.
A user name is typically based on the customer’s name and a
number, followed by “
John Smith to sign up for Sprint PCS Vision services might
have
jsmith003@sprint.com as his user name. If you want a
particular user name, you can visit
name you want – as long as nobody else has it.
Your user name will be automatically programmed into your
USB modem. You don't have to enter it.
@sprintpcs.com.” For example, the third
www.sprint.com and get the
by double-clicking
74Section 3A: Sprint Power Vision
Sprint Power Vision FAQs
How will I know when my USB modem is ready for Sprint Power
Vision service?
Your user name (for example, bsmith001@sprint.com) will be
displayed on the Sprint PCS Connection Manager display screen.
How do I sign in for the first time?
You are automatically signed in to Sprint Power Vision services
when you launch Sprint PCS Connection Manager.
How do I know when my USB Modem is connected to
Sprint Power Vision services?
Your USB modem automatically connects when Sprint Power
Vision service is used or an incoming message arrives.
When is my data connection active?
Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
display screen.
When is my data connection dormant?
If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your USB modem, however
you will not be able to browse the Web or use other Sprint Power
Vision services. You may sign in again at any time. To sign out, go
to Settings > Internet > Sign Out in the Sprint PCS Connection
Manager menu.
Section 3A: Sprint Power Vision75
How can I optimize my settings to achieve faster speeds and
send and receive less data while dialing into my company
network?
For optimized results, work in “Offline” mode and
synchronize periodically to send and receive company email.
Also, save attachments or drag them into desktop folders
before opening them (rather than double-clicking them in
the email).
For more detailed information, see the Microsoft white paper at
This section outlines important regulatory notices concerning your new
Sprint Mobile Broadband USB Modem.
Section 4B: Regulatory Information85
Regulatory Notices
This device is compliant with Parts 2, 22, and 24 of the FCC
Rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesirable
operations.
In order to comply with FCC RF Exposure requirements, this
device must be installed so that a minimum separation
distance of 4.6mm is maintained between the antenna
and all persons during normal operation.
FCC ID: PKR
CAUTION Unauthorized modifications or changes not
expressly approved by Sprint Communications Company L.P.
could void compliance with regulatory rules and thereby your
authority to use this equipment.
NVWMCD3000
WARNING (EMI) – United States FCC Information
This equipment has been tested and found to comply with
the limits pursuant to Parts 2, 22, and 24 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
86Section 4B: Regulatory Information
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
䢇 Reorient or relocate the notebook PC.
䢇 Increase the separation between the equipment and receiver.
䢇 Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
䢇 Consult the dealer or an experienced radio/TV technician for
help.
WARNING (EMI) – Canada
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled “Digital
Apparatus,” ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227-19 for civilian agency contracts
or any successor regulations. If further government regulations
apply, it is your responsibility to ensure compliance with such
regulations.
Section 4B: Regulatory Information87
88
Section 5
Safety and
Terms & Conditions
90
Section 5A
Safety and Notices
In This Section
⽧ Important Notice
⽧ Safety and Hazards
This section outlines important liability and safety guidelines
concerning your new Sprint Mobile Broadband USB Modem.
Section 5A: Safety and Notices 91
Important Notice
Because of the nature of wireless communications,
transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sprint Mobile Broadband
USB Modem are used in a normal manner with a wellconstructed network, they should not be used in situations
where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property.
SPRINT SPECTRUM L.P. accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitt ed
or received using the Sprint Mobile Broadband USB Modem,
or for failure of the Sprint Mobile Broadband USB Modem to
transmit or receive such data.
92Section 5A: Safety and Notices
Safety and Hazards
Do not operate the Sprint Mobile Broadband USB Modem in areas
where blasting is in progress, where explosive atmospheres may
be present, near medical equipment, life support equipment, or
any equipment which may be susceptible to any form of radio
interference. In such areas, the Sprint Mobile Broadband USB
Modem MUST BE POWERED OFF. It can transmit signals that could
interfere with this equipment.
Do not operate the Sprint Mobile Broadband USB Modem in any
aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband USB Modem MUST BE POWERED OFF. When operating, it can transmit signals that could
interfere with various onboard systems.
The driver or operator of any vehicle should not operate the Sprint
Mobile Broadband USB Modem while in control of a vehicle. Doing
so will detract from the driver or operator's control and operation
of that vehicle. In some jurisdictions, operating such
communications devices while in control of a vehicle is an offense.
Section 5A: Safety and Notices 93
94
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