Inseego NVWMC730 User Manual
User Guide
MIFI® 4G LTE GLOBAL
MODEM USB730L
©2017 Verizon Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and
should not be construed as a commitment by Verizon Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon
Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States
and/or other countries.
• Apple® and Mac® are registered trademarks of Apple, Inc., registered in the U.S. and other countries.
• LTE™ is a trademark of ETSI.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90029455 R1 FCC release 04/07/2017
FCC ID: PKRNVWMC730
IC ID: 3229B-MC730
PN: 90029455 FCC UG USB730L VZW 07Apr2017
Please visit www.verizonwireless.com for the latest information about your device.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents ....................................................................... 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components ................................................................................ 3
Status & Data Used Indicators ............................................................ 4
Caring for Your Device ....................................................................... 5
Using the MiFi USB730L ................................................. 6
Using the MiFi USB730L Modem for the First Time ............................................ 7
Inserting and Connecting Your Device ....................................................... 8
Properly Insert the Device in Your Computer ............................................. 8
Connecting to the Network and the Internet ............................................. 9
Properly Remove the Device from Your Computer .......................................11
MiFi Web User Interface (UI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Home .................................................................................. 13
Navigation Panel .......................................................................14
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Settings ....................................................................................16
Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software Update .......................................................................20
Advanced .............................................................................. 21
GPS ........................................................................................ 25
Messages ..................................................................................27
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Device Info .............................................................................32
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Help .......................................................................................40
Account & Tools ............................................................................41
My Verizon Wireless. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Coverage Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Data Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Trip Planner ............................................................................47
Attend a Wireless Workshop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Community Forums ....................................................................50
Device Support Page & User Guide ......................................................50
Using the Optional Dashboard Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Setup on Your PC .......................................................................51
Dashboard Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Setup on Your Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dashboard Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Install a 4G LTE SIM Card ....................................................................63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Technical Support ..........................................................................68
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Data Technical Support .................................................................68
Product Specications and Regulatory Information ...................... 69
Product Specications ......................................................................70
General ................................................................................70
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Regulatory Statements .....................................................................71
Federal Communications Commission Notice (FCC – United States) .................. 71
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Limited Warranty and Liability ..............................................................75
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
1
Getting Started
Overview
Components
Caring for Your Device
Overview
Congratulations on purchasing the MiFi 4G LTE Global USB Modem USB730L for 4G LTE Mobile
Broadband service.
This 4G LTE USB modem enables you to connect at high speeds to the Internet, your corporate
Intranet, and access your email while you’re away from the oce.
Package Contents
The MiFi 4G LTE Global USB Modem USB730L package includes:
• MiFi 4G LTE Global USB Modem USB730L
NOTE The MiFi 4G LTE Global USB Modem USB730L is not a handheld device.
• Literature Kit containing:
• Quick Reference Guide
• Global Support Brochure
• Product Safety & Warranty Brochure
System Requirements
• Supported operating systems
• Windows® 7 or 8
• Mac OS® 10.5 or higher
• USB port: Type A, v2.0 or higher
• Supported browsers:
• Microsoft Internet Explorer 9 or higher
• Mozille Firefox 3.6 or higher
• Google Chrome 9 or higher
• Apple Safari 5 or higher
• Opera 9 or higher
• Verizon Wireless data plan
2
Components
2
3
4
1
(inside under cover)
7
6
5
➊ Status LED indicator — indicates the network and trac status; it also indicates when there
is no SIM or a SIM error, and when a software update is in progress. (See Package Contents
on page 2.)
➋ Data Used LED indicator — indicates data usage from less than 80% to 100% or greater; it
also indicates when data usage information is not available.
➌ USB Connector — connects to your computer through a type A USB port.
➍ USB Connector Pivot— allows the USB Connector to rotate, making it easier to connect to
computers.
➎ USB Folding Hinge — folds the USB Connector into your MiFi USB730L Modem, and allows
the USB Connector to be extended and plugged into your computer. (See Properly Insert the
Device in Your Computer on page 8.)
➏ Back Panel (removable) — covers the 4G LTE SIM card slot. Press gently on the cover with
your thumb and slide the panel o. The manual reset button can be found under this panel.
➐ 4G LTE SIM Card Slot — inside under the back panel, insert the 4G LTE SIM card into the
spring-loaded SIM card slot (under the back panel - not shown). (See Install the 4G LTE SIM
Card on page 8.)
3
Status & Data Used Indicators
The LED indicates the modem status.
Status LED Color Status Description
WHEN NOT CONNECTED
Red
White
WHEN CONNECTED
Green
Amber
Solid No network available.
Solid No SIM or SIM error.
Solid
Device ready to use.
Home network.
No network activity.
NOTE While starting up, the Status LED will illuminate
solid amber, then flash amber and green.
Blinking
Solid
Blinking
Home network available. Network activity.
Roaming network available.
No network activity.
Roaming.
Network activity.
White
Data Used
OFF
Green
Amber
Red
Blinking SW Update in progress.
Data Usage information is not available.
Solid Data Usage: < 80%.
Solid Data Usage: 80-89%.
Solid
Blinking
Data Usage: 90-99%
Data Usage: 100% or greater
4
Caring for Your Device
Like any electronic device, the modem must be handled with care to ensure reliable operation.
Verizon Wireless recommends the following guidelines:
• Protect the device from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to the device; they might cause the device to overheat or alter
antenna performance.
• The USB connector should plug easily into your computer’s standard type A USB port.
Forcing the device into a port might damage the connector.
• Remove the device from your computer before transporting it.
• Store the device in a safe place when not in use.
5
2
Using the MiFi USB730L
Using the MiFi USB730L Modem for the First Time
Inserting and Connecting Your Device
Using the Optional Dashboard Application
Using the MiFi USB730L Modem for the First Time
IMPORTANT Do not connect the device to a USB hub, as it might not provide sucient
power.
See the Quick Reference Guide included in the box.
To get started, follow these steps.
➊ Conrm your computer meets the minimum system requirements. (See System
Requirements on page 2.)
➋ Your MiFi USB730L Modem comes with a SIM card pre-installed. Should you need to swap
out your SIM, follow the instructions for installing an activated 4G LTE SIM Card. (See Install
the 4G LTE SIM Card on page 64.)
➌ Connect the MiFi USB730L Modem to your computer. (See Properly Insert the Device in Your
Computer on page 8.) For computers running Windows® 7, Windows 8, or Mac OS 10.5 of
higher, the USB drivers will install automatically.
➍ Connect to the Internet. (See Connecting to the Network and the Internet on page 9.)
IMPORTANT The device requires an activated 4G LTE SIM with Verizon Wireless to function.
7
Inserting and Connecting Your Device
Properly Insert the Device in Your Computer
Open the USB connector
➊ Use your thumb to gently ip open the USB connector on your USB modem. Be sure to
avoid over-extending the USB connector past its resistance point. Avoid opening the USB
connector with metal objects as this might damage the pins.
FPO
To properly insert the device
➋ Hold the device along the side edges and gently insert it into your computer’s USB port. On
most computers, insert the MiFi USB730L with the label facing up. It should t easily into the
port. Some computers might orient the USB port so the device label faces down or sideways.
Do not force the device into the port as this might damage both the device and the port.
➌ Position the modem as indicated in the following illustrations to maintain SAR compliance
and to ensure proper performance. This modem has been designed and tested to meet
SAR compliance as outlined by the FCC. If the modem is connected to USB ports other than
those shown, ensure that the device maintains a separation distance of at least 5 mm.
IMPORTANT The device must be positioned at 120° for optimal functionality. Failure to
maintain a position between the normal operating range of 110° - 130° will cause the device to
stop functioning.
NOTE If you are having difficulty inserting the device into your computer’s USB port, verify that you are
inserting the device in the correct orientation and that you are using a Type A USB port. While
starting up, the Status LED will illuminate solid amber, then flash amber and green.
8
Connecting to the Network and the Internet
Getting started with your new wireless MiFi 4G LTE Global USB Modem USB730L is simple. Insert
the modem into the USB Port, open the computer’s web browser, type http://my.usb or 192.168.1.1 in
the browser’s address line and then press Enter. You are now connected to the Internet and the MiFi
USB730L Web UI home page.
IMPORTANT Installation must be performed within a 4G Mobile Broadband and/or Mobile
Broadband coverage area.
➊ When you access the MiFi USB730L Web UI for the rst time, you must designate the
preferred connection method for your MiFi USB730L Modem:
FPO
Welcome to your MiFi USB730L - Connection Preferences
➋ To set your connection preference, select one of the following options:
• Auto-connect - Automatically connect to the network when you insert the MiFi USB730L
into your device.
• Auto-connect if not roaming - Automatically connect to the network when you insert the
MiFi USB730L into your device only if it is not roaming.
• Manual Connection - Manually connect to the network when you insert the MiFi USB730L
into your device. To manually connect to the network, you must use the Connect/
Disconnect button on the MiFi USB730L.
9
➌ Click Save Changes to save the connection preference settings.
FPO
Connection Preferences - Save Changes
➍ Click OK to accept and nalize the connection preference settings.
FPO
Connection Preferences - Changes Saved
10
Properly Remove the Device from Your Computer
IMPORTANT Be sure to disconnect from the network and quit the MiFi Web UI before you
remove the device from your computer. Disconnecting from the network and quitting the
software avoids potential problems such as automatic shutdown or screen freezing.
Windows
The USB730L Modem’s USB technology allows you to safely remove the device at any time when
you are not connected to the network.
➊ End your Mobile Broadband session by selecting Disconnect from the MiFi Web UI.
➋ Exit and close the MiFi Web UI.
➌ Gently grip the MiFi USB730L Modem on both sides and pull straight out to avoid damaging
the USB connectors.
Mac OS X
➊ End your Mobile Broadband session by clicking Disconnect in the MiFi Web UI. home page
➋ Exit and close the MiFi Web UI.
➌ Click the eject icon to the right of the USB730L Modem icon in the left column of the Finder
window to eject the device.
➍ Gently grip the USB730L Modem on both sides and pull straight out to avoid damaging the
USB connectors.
11
MiFi Web User Interface (UI)
The MiFi Web User Interface allows you to manage, monitor and customize your wireless network
activity through an easy-to-use web interface. You’ll also be able to:
• Time your network sessions
• View your usage history
• Update your software to the latest version
• Connect to Verizon Wireless for product and account information
• Receive help and support
12
Home
MiFi USB730L Home allows you to quickly access commonly used links and all available menu
options for your MiFi USB730L Modem. It contains the following quick link menu options.
• Navigation Panel (See Navigation Panel on page 14.)
• Account & Tools (See Account & Tools on page 41.)
• Help & Support (See Help & Support on page 45.)
FPO
MiFi USB730L Web UI Home
NOTE The next time you sign in to MiFi USB730L Settings, you will need to use the new password.
MiFi USB730L Home displays the following session connection information:
• Network status — Indicates your current network connection status (Connected,
Disconnect). Click Disconnect if you are currently connected to the network and wish to
disconnect.
• Session Time — The total amount of time connected to the network during this current
session.
• Session Data — The total amount of data received from, and transmitted to the network
during this current session.
• You have a new message - This notication displays when you have a new message. To view
messages, click View Message to access the Messages page. (See Messages on page 27.)
13
Navigation Panel
The Navigation Panel allows you to quickly access commonly used links for your MiFi USB730L
Modem. It contains the following quick link menu options:
• Data Usage (See Data Usage on page 16.)
• Settings (See Settings on page 16.)
• GPS (See GPS on page 25.)
• Messages (See Messages on page 27.)
• About (See About on page 30.)
• Help (See Help on page 40.)
FPO
MiFi USB730L Web UI Home - Navigation Panel
14
Data Usage
The Data Usage page allows you to obtain your current estimated data usage, and to access
Account & Tools. Click Data Usage on the Menu panel to display the Data Usage page and access
information specic to your particular plan.
FPO
MiFi USB730L Data Usage
NOTE Roaming charges or roaming minutes may not be included in your estimate. Credits and
adjustments to your account may not appear until your next billing statement, and may not be
reflected in your current balance. Payments are applied to your account on the same day they are
made.
15
Settings
The MiFi USB730L Settings page allows you to make administration password and preference
changes; obtain software update information; backup and restore les to your MiFi USB730L
Modem; and set GPS preferences. The MiFi USB730L Settings page contains the following sections:
• Networks (See Networks on page 17.)
• SIM (See SIM on page 19.)
• Software Update (See Software Update on page 20.)
• Advanced (See Advanced on page 21.)
16
Networks
The Networks page contains the following sections:
• Connection Preference — Allows you to turn o cellular data to prevent all internet trac
from using the MiFi USB730L Modem mobile broadband connection.
• Preferred Network Technology — Allows you to select the network technologies that will be
used. The choices are Global, LTE only, CDMA only, and LTE/UMTS/GSM.
• Manual Selection — On GSM/UMTS/HSPA networks, use this feature to specify the network
to use.
NOTE This option is not available on other types of networks.
• Show More Options — Click to display or change the following:
• 4G LTE APN — Displays the network carrier APN
• GSM/UMTS/HSPA APN — Use only when a non-Verizon SIM is inserted.
• Save Changes — Use to activate and save new settings.
FPO
MiFi USB730L Settings - Networks
17
To change your connection preference:
➊ Select one of the following options:
• Auto-connect - Automatically connect to the network when you insert the MiFi USB730L
into your device.
• Auto-connect if not roaming - Automatically connect to the network when you insert the
MiFi USB730L into your device only if it is not roaming.
• Manual Connection - Manually connect to the network when you insert the MiFi USB730L
into your device. To manually connect to the network, you must use the Connect/
Disconnect button on the MiFi USB730L Web User Interface.
➋ Click Confirm on the Conrm warning pop-up window.
NOTE All internet connections will be immediately terminated when you click Confirm.
➌ Click Save Changes to accept and nalize the new Connection Preference settings.
To change your preferred network technology:
➊ Select the desired network technology from the dropdown menu. Choose from Global, LTE/
CDMA, and GSM/UMTS.
➋ Click Save Changes to accept and nalize the revised preferred network setting.
The MiFi USB730L automatically selects the best network to use when using GSM/UMTS. To
manually select another network:
➊ Click Select Network
➋ Click Scan for Networks when the Manual Network Selection page appears.
➌ Click Confirm on the Conrm warning pop-up window.
NOTE Any existing network connections will be terminated when you click Confirm after the network
scanning process completes.
➍ When the Available Networks display, click Select to make your manual network selection.
To display or change the Networks Advanced Settings:
➊ Click Show More Options. The 4G LTE APN displays the pre-congured APN and should not
be changed unless you have a corporate account with your own APN.
➋ If you are using a non-Verizon SIM, enter the APN in the GSM/UMTS/HSPA APN eld.
➌ Click Save Changes to accept and nalize all settings.
18
SIM
The SIM page provides settings and information about the MiFi USB730L Modem’s Subscriber
Identity Module (SIM) card. The SIM card inside your MiFi USB730L Modem can be locked with a
PIN code for additional security. If locked, the PIN code must be entered before the MiFi USB730L
Modem can connect to the Internet. The SIM page has the following sections:
• SIM PIN Lock feature — Indicates whether or not the PIN lock feature is in use. If ON, the PIN
lock has been turned on, and the SIM PIN must be entered in order to connect to the mobile
network. If OFF, the PIN lock feature is not turned on, and the SIM PIN is not required.
• SIM Status — Indicates the current status of the SIM card. Possible values include:
• Ready — This is the normal state. The SIM PIN is not used.
• PIN Locked — The SIM PIN must be entered before you can use the mobile network.
• PUK Locked — The PUK for the SIM must be entered in order to continue. The PUK can be
obtained from your service provider.
• Unlocked — The SIM PIN is needed, but has already been entered.
• No SIM — No SIM was detected. If you do have a SIM, check that it is inserted correctly.
• SIM Error — A SIM was detected, but it did not respond as expected, and cannot be used.
• Desired Action — Allows you to turn the PIN lock feature ON/OFF.
• Enter current PIN — Type the desired PIN in the Enter current PIN eld. The default PIN is
1111.
• Save Changes — Use to activate and save new settings.
FPO
MiFi USB730L Settings - SIM
IMPORTANT Entering an incorrect PIN will lock the SIM. The default PIN is 1111.
19
Software Update
The Software Update page contains the following sections:
• Current software version— Displays information for the current software version, date of last
check for updates and the number of updates currently available.
• Checked for update — Displays the date of the last software update. Never is listed if you
have never checked for an update.
• Update status — Displays the software update history.
To check for software updates, click Check for Update.
FPO
MiFi USB730L Settings - Software Update
20
Advanced
The Advanced page allows you to change the MiFi USB730L Modem advanced settings. The
Advanced page provides Admin Password and Preferences settings, as well as an option to restore
your device to factory default settings.
IMPORTANT! Changing the MiFi USB730L Modem’s Advanced settings can adversely aect
stability, performance and security of the MiFi USB730L Modem.
FPO
MiFi USB730L Settings - Advanced Settings Warning
Click Continue on the Advanced page to access Advanced page options.
21
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