GETTING STARTED
USING YOUR MiFi 6630
MiFi 6630 SETTINGS
TROUBLESHOOTING
PRODUCT SPECS AND REGULATORY
GLOSSARY
6630
user guide
©2015 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us.
Software License
Proprietary Rights Provisions:
Thes software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90027046 R1 Initial release 28 May 2015
FCC ID: PKRNVWMIFI6630
PN: 90027046 R1 MASTER UG MiFi6630_MVNO_En_28May 2015
Please visit
www.novatelwireless.com for the latest information about your device.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features ................................................................................. 2
Package Contents ....................................................................... 3
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Components ............................................................................ 4
Status Indicators ......................................................................... 5
Power Management ......................................................................... 7
Caring for Your MiFi 6630 .................................................................... 8
Using Your MiFi 6630 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing the Network .....................................................................10
4G LTE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Your MiFi 6630 for the First Time ......................................................11
Installing the 4G LTE SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing the 4G LTE SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Charging the Battery ....................................................................14
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Universal Charging .....................................................................16
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power the MiFi 6630 On and O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power O ..........................................................................18
Connecting to Your MiFi 6630 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Your MiFi 6630 After Setup is Complete ...............................................21
Using the MiFi 6630 User Interface ...................................................... 24
MiFi 6630 Settings ..................................................... 25
Managing Your MiFi 6630 ...................................................................26
On the MiFi 6630 Display ................................................................ 26
On the MiFi 6630 Admin Website ........................................................27
Sign In .................................................................................28
Sign In to the MiFi 6630 Admin website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
My MiFi 6630 Home ........................................................................30
On the MiFi 6630 Display ................................................................ 30
On the My MiFi 6630 Admin Website .................................................... 31
Manage My MiFi 6630. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
On the MiFi 6630 Display ................................................................ 36
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
On the MiFi 6630 Admin Website ........................................................38
Connected Devices ................................................................. 38
Blocked Devices .................................................................... 41
MiFi 6630 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
On the MiFi 6630 Display ................................................................ 43
Wi-Fi ...............................................................................43
Screen Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Audio On/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Audio Alerts ........................................................................44
Network Technology ................................................................ 45
On the MiFi 6630 Admin Website ........................................................46
Wi-FI Hotspot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Settings ............................................................................ 49
Mobile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Advanced ..........................................................................62
Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Universal Charging .........................................................................69
On the MiFi 6630 Display ................................................................ 69
On the MiFi 6630 Admin Website ........................................................69
Wi-Fi Protected Setup (WPS) ................................................................ 70
On the MiFi 6630 Display ................................................................ 70
On the MiFi 6630 Admin Website ........................................................71
Messages ..................................................................................72
On the MiFi 6630 Display ................................................................ 72
On the MiFi 6630 Admin Website ........................................................73
Parental Controls ........................................................................... 75
Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Site List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Device List .........................................................................78
GPS ........................................................................................ 79
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
On the MiFi 6630 Display ................................................................ 81
On the MiFi 6630 Admin website ........................................................83
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Device Info .........................................................................85
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Logs ................................................................................90
Help .......................................................................................94
On the MiFi 6630 Display ................................................................ 94
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
iii
Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Technical Support .........................................................................101
Technical Support .....................................................................101
Product Specications and Regulatory Information .....................102
Product Specications .....................................................................103
General ...............................................................................103
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Regulatory Statements ....................................................................105
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Limited Warranty and Liability .............................................................107
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Proper Battery Use and Disposal ...........................................................110
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
iv
1
Getting Started
Overview
Power Management
Caring for Your MiFi 6630
Overview
Congratulations on your purchase of the Novatel Wireless Mobile Hotspot - MiFi® 6630 for 4GLTE™
and Wi-Fi!
With the MiFi 6630 you can access 4G LTE networks for faster apps, uploads and downloads.
Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming
consoles and more* - and experience download speeds up to 10 times faster than with 3G*.
The MiFi 6630 is backwards compatible to 3G networks, ensuring reliable connectivity when you
need it most.
Features
• Global Connectivity for up to 15 Wi-Fi Enabled Devices to High-Speed Wireless Data
• Connect to 4G LTE and numerous Global Bands.
• Universal Charging
• The built-in Universal Charger provides a spare charge for tablets, smartphones and other
devices running low on battery power.
• Up to 20 Hours of Battery Life on a Single Charge
• Manage Wireless Network Activity
• MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor,
and customize your Wi-Fi and 4G LTE connection.
• Advanced Embedded Antenna Design
• VPN Capability
• Auto Connectivity Options
• Parental Controls
* Average download speeds of 5-12 Mbps/average upload speeds of 2-5 Mbps. Actual throughput speed and coverage may vary.
2
Package Contents
The Novatel Wireless MiFi6630 package includes:
• MiFi 6630
• 4000mAh Standard Lithium Ion Battery
• Pre-installed 4G LTE SIM Card
• Wall Charger
• USB Cable
• Quick Start Guide
System Requirements
• Compatible with all major operating systems
• Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®, Internet
Explorer®, Safari™ and Mobile Safari™.
To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser
software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.
Your MiFi 6630 must have proper data service to function. (See Using Your MiFi 6630 for the First
Time on page 11.)
3
Components
➒
➑
➐
➏
➎
➊ ➋ ➌ ➌ ➍
➊ Universal Charging Port — Use to charge one additional wireless device.
➋ MiFi 6630 Charging Port — Use to connect the wall charger or to tether a device.
➌ Navigation Buttons — Scrolls left/up or right/down through available menu options.
➍ Select button — Use to select a menu option.
➎ Home Screen — Displays the status bar, data usage meter, and menu options.
➏ LED Indicator — When the display is o and the MiFi 6630 is turned on, the LED indicator
blinks.
➐ Status Bar — Provides connection and battery status, network signal strength, roaming
status, number of unread messages, and the number of users connected with Wi-Fi.
➑ Power Button — Powers the MiFi 6630 on and o, and turns display back on when device is
in power-saving mode.
➒ Test port — Use for testing and diagnostics.
➊
➍
➋
➌
➊ SIM Card Slot — The SIM card is pre-installed here.
➋ Battery Removal Divot — Insert a ngernail here and lift to remove the battery.
➌ Battery Compartment — The battery contacts connect here.
➍ Master Reset Button — Insert a paperclip in the small hole to reset the MiFi 6630 to factory
settings.(See How do I reset the MiFi 6630 back to factory settings? on page 97.)
4
Status Indicators
DISPLAY ICON
No icons The MiFi 6630 is powered o or not receiving power, or
Network Signal Strength
Activity Indicator
Network Indicator
Messages
Connected Devices
DESCRIPTION
the screen is in power-saving mode.
More bars indicate more signal strength.
If this icon is displayed, data is being transferred between
your MiFi 6630 and connected device(s).
Displays the type of network to which your MiFi 6630 is
connected.
If this icon is displayed, you have unread Verizon system
messages.
If this icon is displayed, it shows the number of devices
connected to your MiFi 6630.
Battery Charge Indicator
Displays remaining battery power
5
CAROUSEL ICON
Wi-Fi
SIM
Connected Devices
Data Usage
Settings
Universal Charging
Software Updates
Scroll and select the icon to display the Wi-Fi name,
password and URL.
If this icon is displayed, the SIM card is locked.
Scroll and select the icon to display the number and IP
address of connected and blocked devices .
Scroll and select the icon to view the amount of data
used as of the current date and the usage billing cycle.
Scroll and select the icon to display settings options,
including Wi-Fi, screen timeout, audio on/o, audio
alerts, and network technology.
Scroll and select icon to display Universal Charging
status. Options include Available, Charging, or Not
availab\e.
Scroll and select icon to perform software updates.
WPS
Scroll and select icon to set WPS.
Message Center Scroll and select the icon to display unread messages,
and to save or delete read messages.
About MiFi 6630 Scroll and select the icon to display Internet connection
status and MiFi 6630 information, including model, SW
version, wireless number, IMEI, and battery level.
Help Scroll and select the icon to display MiFi 6630 Admin
website connection instructions, Advanced Features,
WPS, Unlock SIM, and Tips.
FRONT PANEL
Power Indicator
When the display is o and the MiFi 6630 is turned on,
the Power indicator blinks.
6
Power Management
Your MiFi 6630 will work from its charged battery alone, or when the device with the installed
battery is plugged into a power source.
• Battery — Charge the battery by plugging in the wall charger. While the battery is charging
the battery charging icon displays. When the battery is fully charged, the battery icon is solid.
• USB wall charger — You can use the MiFi 6630 when the battery is installed and the charger
is plugged into a wall socket. Please ensure the wall socket is located near the equipment
and is easily accessible. The MiFi battery charges while it is plugged into the charger.
• Universal charging — You can use the MiFi 6630 to charge external devices such as
smartphones and tablets, to help keep you powered and connected longer.
Before using the MiFi 6630, read the battery safety information in the "Safety Hazards" section of
this guide. (See Proper Battery Use and Disposal on page 110.)
7
Caring for Your MiFi 6630
Like any electronic device, the MiFi 6630 must be handled with care to ensure reliable operation.
Novatel Wireless recommends the following guidelines:
• Protect the MiFi 6630 from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to the MiFi 6630; they might cause the MiFi 6630 to potentially
overheat and they might alter the performance of the antenna.
• The wall charger should plug easily into your computer’s standard Type A USB port. Do not
force the device into a port, as dong so might damage the connector.
• Store the MiFi 6630 in a safe place when not in use.
8
2
Using Your MiFi 6630
Accessing the Network
Using Your MiFi 6630 for the First Time
Connecting to Your MiFi 6630
Using Your MiFi 6630 After Setup is Complete
Accessing the Network
4G LTE
With LTE bandwidth you can get the broadband speed you require to work eciently outside the
home or oce. You can connect to the Internet, access your corporate intranet, check your email
and download attachments at speeds that are up to 10 times faster than 3G*.
4G Mobile Broadband with LTE*
• Download: typical download speeds of 5-12 Mbps.
• Upload: typical upload speeds of 2-5 Mbps.
3G Mobile Broadband with EVDO Rev. A
• Download: typical download speeds of 600 kbps–1.4 Mbps with bursts up to 3.1 Mbps.
• Upload: typical upload speeds of 500-800 kbps with bursts up to 1.8 Mbps.
Wi-Fi 802.11a/b/g/n
• 802.11a uses the 5.0 GHz frequency with a bandwidth up to 12 Mbps.
• 802.11b uses the 2.4 GHz frequency with a bandwidth up to 12 Mbps.
* Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.
10
Using Your MiFi 6630 for the First Time
To get started:
➊ Conrm your computer meets the minimum system requirements. (See System
Requirements on page 3).
➋ Install the SIM Card. (See Installing the 4G LTE SIM Card on page 12.)
➌ Fully charge the battery. (See Charging the Battery on page 14.)
➍ Power on the MiFi 6630. (See Power the MiFi 6630 On and O on page 18).
➎ Connect the MiFi 6630 to your computer using Wi-Fi. (See Connecting to Your MiFi 6630 on
page 19.)
11
Installing the 4G LTE SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone
number and important information about your wireless service.
To install a new 4G LTE SIM card:
➊ Remove the battery cover located on the underside of the MiFi 6630.
➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold-
colored contacts.
➌ Hold the card with the gold-colored contact points facing down.
➍ Insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.
CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static
electricity, water, or dirt.
Removing the 4G LTE SIM Card
➊ Remove the battery cover located on the underside of the MiFi 6630.
➋ Remove the battery from the back of the MiFi 6630 by inserting your ngernail into the
battery removal divot and lifting the battery out of the battery compartment.
➌ Locate the SIM Card protector and lift to open.
12
➍ Push the SIM Card toward the SIM Card slot to release, then carefully slide the card
backwards to remove.
NOTE Should your 4G SIM card be lost or damaged, contact your network operator.
13
Charging the Battery
IMPORTANT Before you use your MiFi 6630, be sure to charge the battery for at least three
hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life.
To charge the battery:
➊ Connect the micro USB end of the charger into the charging port of the MiFi 6630.
➋ Plug the other end of the wall charger into the appropriate electrical outlet.
CAUTION! Use only batteries and chargers with your MiFi 6630 that have been approved by
Novatel Wireless for optimal performance and safe operation.
Replacing the Battery
To remove and replace the battery:
➊ Press your nger against the battery door removal tab, then lift and remove the battery
cover. Set the cover aside.
➋ Insert your nger into the battery removal divot and lift the battery out of the battery
compartment.
14
➌ Align the gold-colored contacts on the new battery with the gold-colored contacts on the
MiFi6630 and gently slide the battery into place.
➍ Replace the cover by setting it on the MiFi 6630 where the notches align, then press on the
cover until it clicks into place and is at across the entire bottom surface.
15
Universal Charging
The universal charging port allows you to charge an additional device using your MiFi 6630.
To charge an additional device:
➊ Slide the port shield to expose the USB universal charging port.
➋ Connect the USB cable to the device to be charged.
➌ Connect the other end of the USB cable to the Universal Charging port on the MiFi 6630.
16
Battery Tips
WARNING ! Always use only approved batteries and chargers with your MiFi 6630. The
warranty does not cover damage caused by non-approved batteries and/or chargers.
• It normally takes at least three hours to fully charge the battery with the wall charger.
• Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the MiFi 6630 and the battery.
• The battery discharges more rapidly as additional devices access your MiFi 6630.
• Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
• New batteries or batteries stored for a long time may take more time to charge.
• When charging your battery, keep it near room temperature.
• When storing your battery, keep it uncharged in a cool, dark, dry place.
• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
• Never leave the MiFi 6630 in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature for this MiFi 6630.
• Some batteries perform best after several full charge/discharge cycles.
• It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your
MiFi 6630 is not connected to any device or power source. Never use tools, knives, keys, pens or
any type of object to force the door open or to remove the battery. Using any of these types of
objects could result in puncturing the battery.
17
Power the MiFi 6630 On and O
Power On
• Press the Power Button until the MiFi 6630 display lights up. After the initial startup screens
display, the Home screen and menu options are available.
Power Off
• Press and hold the Power Button until the display shows MiFi. The MiFi 6630 will continue its
shutdown process for several seconds and then automatically turn o the display.
18
Connecting to Your MiFi 6630
Now you can connect your Wi-Fi enabled device to your MiFi 6630 using Wi-Fi. Your computer,
tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your
MiFi 6630 is compatible with all major operating systems, and works with the latest version of
browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™.
Welcome Tutorial
The MiFi 6630 Welcome Tutorial displays upon initial power up.
➊ Power on your MiFi 6630 for the rst time to display the Welcome Tutorial screen.
➋ Press the Select button to navigate through the tutorial screens.
Welcome Tutorial Navigating Your MiFi 6630 Connect to the MiFi 6630 Universal Charging
To access your Wi-Fi Name (SSID) and Wi-Fi Password after the initial power up or a device reset:
➊ Power on your MiFi 6630.
➋ Select Wi-Fi Name/Password to display the Wi-Fi Name/Password page.
➌ Select More to display the Wi-Fi Settings page and display your Admin Password. Press the
Select button to exit and return to the Home screen and menu options.
Wi-Fi Name/Password Option Display Wi-Fi Name/Password Display Wi-Fi Settings Directions
To connect to your MiFi 6630:
➊ Turn on your Wi-Fi enabled device and turn on your MiFi 6630 using the power button. The
MiFi 6630 display will light up. The MiFi 6630 broadcasts its own wireless network and name.
➋ Open the Wi-Fi application or controls on the computer or Wi-Fi enabled device that you
want to connect to your MiFi 6630 and nd the Wi-Fi name (SSID).
19
Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether
you use the native application or third-party software. Generally, you click an icon in the Windows
notification area where you can select View Available Wireless Networks, or click the Airport
icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer,
consult the computer help system.
➌ When prompted, enter your Wi-Fi Network password. The MiFi 6630 Home screen should
now show an additional connected device. Your Wi-Fi enabled device is now connected to
the Internet.
➍ You can view or change MiFi 6630 settings by connecting to the MiFi 6630 Admin website at
http://my.MiFi or http://192.168.1.1.
IMPORTANT Charge the battery completely before you connect your computer to your MiFi
6630. (See Installing the 4G LTE SIM Card on page 12).
20
Using Your MiFi 6630 After Setup is Complete
You can use the MiFi 6630 as a wireless mobile hotspot to connect your computer and up to a total
of 15 Wi-Fi enabled devices to the mobile broadband network. The MiFi 6630 is powered on as soon
as you press and hold the power button and the display turns on.
To nd the name of the Wi-Fi Network (SSID) and Wi-Fi Password on the MiFi 6630 display:
➊ Select Wi-Fi Name/Password to display the Wi-Fi Name/Password page.
➋ Select More to display the Wi-Fi Settings page for directions to access advanced settings.
Press the Select button to exit and return to the Home screen and menu options.
Wi-Fi Name/Password Option Display Wi-Fi Name/Password Display Wi-Fi Settings Directions
The MiFi 6630 comes from the factory with security enabled. You can change the security settings
using the MiFi 6630 Admin website.
To change your MiFi 6630 security settings:
➊ Open the web browser of a device connected to the MiFi 6630 and enter http://my.MiFi or
http://192.168.1.1.
➋ Login with the MiFi 6630 Admin Password which can be found on the MiFi 6630 display by
selecting Help > MiFi Admin website. The default Admin Password is admin. Press and hold
the Select button to return to the Home screen.
Help Option Select MiFi 6630 Admin Website Admin Password
21
To change your Wi-Fi Name from My MiFi 6630 Home:
➊ Select Manage My MiFi 6630 > Customize My Wi-Fi Settings.
➋ Enter the new Wi-Fi Name in the Wi-Fi name eld and the new Wi-Fi Password in the Wi-Fi
Password eld.
➌ Click Save Changes.
Change Wi-Fi Name/Password
22
To change your Admin Password from My MiFi 6630 Home.
➊ Select Manage My MiFi > Change my Web Interface Password.
➋ Enter your current Admin Password in the Current MiFi Admin password and click Continue.
➌ Enter your new password in the New Admin password eld, and re-enter to conrm in the
Conrm new Admib password eld.
➍ Select a security question.
➎ Enter the answer to the security question.
➏ Click Save Changes.
Change MiFi 6630 Admin Password
23
Using the MiFi 6630 User Interface
From the MiFi 6630 display you can check your MiFi 6630 status, view your current data usage,
and access an icon-based menu by using the Navigation and Select buttons. (See Status Indicators
on page 5).
To view the current status of your MiFi 6630:
➊ Press the power button to turn on the MiFi 6630 and display the Home screen. The status
bar is at the top of the screen.
➋ Check the status indicators for network signal strength , data trac activity , unread
system messages , active roaming /international roaming , connected devices ,
and battery strength .
To view your current data usage:
➊ Use the real-time data usage meter on the Home screen to check your data usage and
billing cycle schedule.
➋ If SIM Lock is turned on, or if another device is connected to the Universal Charging port
and being charged, the Data Usage meter will not display. Scroll to the Data Usage icon and
press the Select button to view your current data usage details.
To access the icon-based menu options:
• From the Home screen, use the navigation buttons to move left or right to highlight the
desired Menu option, then press the Select button to open the highlighted option. Continue
to press the Select button to move through any additional screens.
Press Select to Open Option Menu Scroll Up/Down to Desired Option Press Select to View Desired Option
Press Select to go Back to Option Menu Scroll down to the Exit Option Press/Hold Select to Return Home
24
3
MiFi 6630 Settings
Managing Your MiFi 6630
My MiFi 6630 Home
Data Usage
Connected Devices
MiFi 6630 Settings
Wi-Fi Protected Setup (WPS)
Messages
Universal Charging
GPS
Messages
Parental Controls
About
Managing Your MiFi 6630
Manage, monitor, and customize your MiFi 6630 settings directly on the MiFi 6630, or by using the
MiFi 6630 Admin website.
On the MiFi 6630 Display
➊ Power on your MiFi 6630 by pressing and holding the power button until the display lights
and the Home screen displays.
➋ Use the status bar to monitor network signal strength, data activity, roaming, messages,
connected devices, universal charging, and battery life .
➌ Use the navigation buttons to scroll to the desired Menu option
➍ Press the Select button to open the selected Menu screen.
➎ To return to the Home screen from any other screen, press and hold the Select button until
the Home screen displays.
MiFi 6630 Status Scroll & Select
26
On the MiFi 6630 Admin Website
To connect to the MiFi 6630 Admin website and customize your MiFi 6630 settings:
➊ Connect your computer or Wi-Fi enabled device to your MiFi 6630 to access the Internet.
(See Connecting to Your MiFi 6630 on page 19.)
➋ Open your connected device’s web browser and type http://my.MiFi 6630/ or
http://192.168.1.1 into the address bar. Press Enter. The My MiFi 6630 Home page opens.
(See Sign In on page 28.)
My MiFi 6630 Home
➌ Click Sign In in the upper right corner of the window and type your MiFi 6630 Admin
password in the Admin password eld and click Sign In to display the My MiFi 6630 Home
page. (See My MiFi 6630 Home on page 30.)
You are now able to customize your MiFi 6630 settings conguration.
27
Sign In
The Sign In page is the rst page you see after connecting and prior to signing in. You can access
more information after you sign in.
My MiFi 6630 Home
Sign In to the MiFi 6630 Admin website
Type the MiFi 6630 Admin Password (the default password is found on the MiFi 6630 by selecting
Help > MiFi 6630 Admin website) in the Sign In eld at the top right corner of the window. Click
Sign In.
If you forget your Admin Password, click I Forgot the Admin Password and a reminder will appear
telling you where to nd your password. Click OK.
MiFi 6630 Admin Password Reminder
28
Menu Panel
The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the
appropriate menu.
My MiFi 6630 Home - Menu Panel
29
My MiFi 6630 Home
My MiFi 6630 Home is your gateway to conguring and managing your MiFi 6630.
On the MiFi 6630 Display
➊ Power on your MiFi 6630 by pressing and holding the power button until the display lights
and the Home screen displays.
➋ Use the navigation buttons to scroll to the desired Menu option.
➌ Press the Select button to open the selected Menu screen.
➍ To return to the Home screen, press/hold the Select button to exit the selected Menu screen.
Home Screen Displays Scrollto Desired Menu Option Press Select button to Exit
30
On the My MiFi 6630 Admin Website
My MiFi Home allows you to quickly access commonly used links and all available menu options for
your MiFi 6630. My MiFi 6630 Home contains the following quick link menu options:
• Manage My MiFi 6630 (See Manage My MiFi 6630 on page 32.)
• Help & Support (See Help on page 94.)
•
My MiFi 6630 Home
31
Manage My MiFi 6630
The Manage My MiFi 6630 menu contains the following options:
• Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 33.)
• Change my Web Interface Password (See Change my Web Interface Password on page 34.)
• Data Usage (See Data Usage on page 36.)
•
6620L Web UI_Home _Manage My Jetpack MiFi 6620L.png
•
NOTE The next time you sign in to MiFi 6630 Settings, you will need to use the new password.
32
Customize my Wi-Fi Settings
Clicking on Customize my Wi-Fi Settings takes you to the MiFi 6630 Settings page Wi-Fi menu where
you can customize Wi-Fi proles and view details about the devices connected to your MiFi 6630.
(See Wi-FI Hotspot on page 47.)
MiFi 6630 Settings - Wi-Fi Network Settings
33
Change my Web Interface Password
Clicking on Change my Web Interface Password takes you to the MiFi 6630 Admin Password section
of the Settings page, where you can change the Admin Password (See MiFi Admin Password
on page 50.) The default Admin password is admin. This is the password you use to sign In to
Settings.
To change the Admin Password used to Sign In to your MiFi 6630:
➊ Enter your current Admin password in the Current MiFi Admin password box, then click
Continue.
MiFi 6630 Settings - Change MiFi 6630 Admin Password
➋ Enter your new password in the Enter new password box.
➌ Re-enter your new password in the Confirm new password box.
➍ Select a security question from the drop down menu.
34
➎ Enter the answer to the selected security question in the Answer Security Question eld.
MiFi 6630 Settings - Answer Security Question
➏ Click Save Changes.
➐ A message displays conrming that your password has been changed.
NOTE The next time you sign in to MiFi 6630 Settings, you will need to use the new password.
35
Data Usage
Data Usage allows you to quickly check your data usage and billing cycle directly on the MiFi 6630
display, or on the MiFi 6630 Admin website.
On the MiFi 6630 Display
➊ For an expanded view of your mobile data usage information, use the navigate button to
scroll to the Data Usage icon and press the Select button to display current data usage date,
data usage meter, amount of data used/total available in GB, and the billing cycle end date.
Press/hold the Select button to exit and return to the Home screen.
Data Usage
36
Connected Devices
Connected Devices allows you to view and edit Wi-Fi enabled devices currently connected to your
MiFi 6630 network, as well as any devices currently blocked.
NOTE An audio alert automatically sounds whenever a device connects to your MiFi 6630 Wi-Fi network.
On the MiFi 6630 Display
➊ To display Wi-Fi enabled devices currently connected to or blocked from your MiFi 6630, use
the navigation button to scroll to the Devices icon and press the Select button.
➋ Select the Wi-Fi Devices option to display the type, name, DNS and MAC details for each
device connected to the MiFi 6630 Network, and to block or unblock each device.
➌ Select the Blocked Devices option to display the type, name, DNS and MAC details for each
blocked device, and to unblock any of the blocked devices.
➍ Select the USB Tethering option to display the type, name, DNS and MAC details for a
tethered device, and to block or unblock this device.
➎ Press/hold the Select button to close the Connected Devices screen and return to the Home
screen.
Connected Devices Option Select Wi-Fi Devices Option Connected Device Detail Exit Connected Devices
37
On the MiFi 6630 Admin Website
The Connected Devices page allows you to view and edit devices that are currently connected to
your MiFi 6630. You can also view and unblock any blocked devices. The Connected Devices page
contains the following:
• Connected Devices — Displays the IP Address, MAC Address and Link Local of up to 15
connected devices.
• Blocked Devices — Displays any blocked devices.
MiFi 6630 Connected Devices
Connected Devices
The Connected Devices menu contains the following options:
• Name — Normally, this is the hostname of the connected device, as set on the connected
device. If you have used this interface to assign a name to a connected device, the assigned
name displays in place of the hostname. In rare cases, the hostname may be unavailable. You
can use the Edit option to change the name of any connected device.
• Type — The rst column indicates the type of connected device. You can use the Edit option
to set or change the type. If the type has not been set, no icon is displayed. Once you set the
device type, an appropriate icon is displayed.
• IP Address — The IP address of the connected device.
• MAC Address — The MAC Address is a unique network identier for this connected device.
• Link-Local — If the connected device supports IPv6, the Link-Local IPv6 address is displayed.
• Edit — Allows you to edit a connected device type or name.
• Block — Allows you to prevent a specic device from connecting to the MiFi 6630.
38
Edit a Connected Device
To edit a connected device:
➊ Click the pencil tool. A page opens allowing you to edit a connected device.
MiFi 6630 Connected Devices - Edit
➋ Select the appropriate change from the Connected Devices dropdown menu.
MiFi 6630 Connected Devices - Select Device Type
➌ Click Save to nish editing the device.
MiFi 6630 Connected Devices - Accept Changes
39
Change the Maximum Number of Connected Devices
To change the maximum number of connected devices:
➊ Click Change Max Connections on the Connected Devices page.
Change Maximum Number of Connected Devices
➋ The MiFi 6630 Settings Wi-Fi page opens. Select the number of devices from the Maximum
Wi-Fi connected devices dropdown menu.
➌ Click Save Changes.
Change Maximum Number of Connected Devices
40
Blocked Devices
The Blocked Devices menu contains the following menu options:
• Block Button — Click Block to disconnect a connected device and prevent it from
reconnecting. The blocked device then appears in the Blocked List. This option is available for
use with each connected device, except for your own device, and any device connected via
USB.
MiFi 6630 Connected Devices - Block
• Blocked List — This lists any devices you have blocked. Note that since these devices are
not currently connected, and are blocked from connecting, they do not have an IP address.
Instead, they are identied by their name and MAC address.
MiFi 6630 Connected Devices - Blocked List
41
• Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to
connect again. The unblocked device is deleted from the Blocked List, and will reappear in
the Connected Devices list when it connects.
MiFi 6630 Connected Devices - Unblock
42
MiFi 6630 Settings
MiFi 6630 Settings allow you to make device changes such as screen brightness and audio ON/OFF,
and to select mobile network options for your MiFi 6630.
On the MiFi 6630 Display
Wi-Fi
➊ On the Home screen, navigate to the Settings icon and press the Select button to open the
Settings select screen and display Settings options.
➋ Navigate to the Wi-Fi option and press the Select button to display the Wi-Fi settings
options. The settings options include: Wi-Fi Turn On/Turn O, and Band 2.4 GHz/5GHz.
➌ Select the desired Wi-Fi setting, and press select to save the setting and return to the
Settings select screen.
➍ Navigate to the Exit option, or press/hold the Select button to return to the Home screen.
Settings Option Wi-Fi Settings Change Wi-Fi Band
Screen Timeout
➊ On the Home screen, navigate to the Settings icon and press the Select button to open the
Settings select screen and display Settings options.
➋ Navigate to the Preferences option and press the Select button to open the Preferences
select screen to display the Preferences options.
➌ Navigate to the Screen Timeout option and press the Select button to display the Screen
Timeout settings options. The settings options include: after 30 seconds, after 1 minute,
after 2 minutes, after 5 minutes, after 10 minutes, and never. The current setting will be
selected when the screen is displayed.
➍ Select the desired Screen Timeout setting, and press select to save the setting and return to
the Settings select screen.
43
➎ Navigate to the Exit option, or press/hold the Select button to return to the Home screen.
Settings Option Select Preferences Option Screen Timeout Option Select Screen Timeout
Audio On/Off
➊ On the Home screen, navigate to the Settings icon and press the Select button to open the
Settings select screen and display Settings options.
➋ Navigate to the Preferences option and press the Select button to open the Preferences
select screen to display the Preferences options.
➌ Navigate to the Audio On/O option and press the Select button to display the Audio On/O
settings options. The settings options are Turn On and Turn O. Setting Turn O will disable
all audio on the MiFi 6630.
➍ Select the desired Audio Turn On/Turn O setting, the navigate down to Back and press the
Select button to save the setting and return to the Settings select screen.
➎ Navigate to the Exit option, or press/hold the Select button to return to the Home screen.
Settings Option Select Preferences Option Select Audio On/O Set Audio On/O
Audio Alerts
➊ On the Home screen, navigate to the Settings icon and press the Select button to open the
Settings select screen and display Settings options.
➋ Navigate to the Preferences option and press the Select button to open the Preferences
select screen to display the Preferences options.
➌ Navigate to the Audio Alerts option and press the Select button to display the Audio Alerts
settings options. Alert settings include Alert Information, Startup/Shutdown, Low battery,
Critical low battery, Charging MiFi 6630, Charging complete, External charging, USB mode,
SIM errors, New message, Software Update, Roaming, Wi-Fi turned o, Network selection,
and Back. The current settings are displayed for each alert.
➍ Select the desired setting for each alert, and press Set to save the setting.
44
➎ Navigate to the Back option to return to the Settings options, or press/hold the Select
button to return to the Home screen.
Settings Option Select Preferences Option Instruction Animation Set Audio Alert
Network Technology
➊ On the Home screen, navigate to the Settings icon and press the Select button to open the
Settings select screen and display Settings options.
➋ Navigate to the Network option and press the Select button to open the Network select
screen to display the Network options.
➌ Navigate to the Network Technology option and press the Select button to display the
Network Technology screen with the available Network Technology options.
➍ Navigate to the desired technology option and press the Set button.
➎ Navigate to the Back option and press the Select button to return to the Settings options, or
press/hold the Select button to return to the Home screen.
Settings Option Select Network Option Select Network Technology Current Charging Availability
45
On the MiFi 6630 Admin Website
The MiFi 6630 Settings page allows you to make administration password and preference changes;
obtain software update information; backup and restore les to your MiFi 6630; and set GPS
preferences. The MiFi 6630 Settings page contains the following sections:
• Wi-Fi Hotspot (See Wi-FI Hotspot on page 47.)
• Settings (See Settings on page 49.)
• Mobile Settings (See Mobile Settings on page 54.)
• Advanced (See Advanced on page 62.)f
MiFi 6630 Wi-Fi Settings
46
Wi-FI Hotspot
The Wi-Fi Hotspot section allows you to enable Wi-Fi devices to connect to the MiFi 6630 Wi-Fi
network, to change the Basic Wi-Fi Settings including Wi-Fi Name/Password, to select 2.4 GHx and 5
GHz Band Settings, and to turn ON/OFF Wi-Fi Options.
Change Wi-Fi Name and Password
47
To change the Band Settings:
➊ Select the desired Band Setting from the drop down menu. The choices are 2.4 GHz only,
and 5 GHz only.
➋ Select the Bandwidth, 802.11 Mode, and Channel from the drop down menus
To turn ON/OFF Wi-Fi Options:
➊ To turn on an option, click the option checkbox to display the check mark. To turn o an
option, click the option checkbox to remove the check mark.
➋ Click Save Changes to nalize and accept the new settings.
Turn ON/OFF Wi-Fi Options
48
Settings
The Settings section allows you to select device preferences, change the MiFi 6630 Admin Password,
check current software version and check for updates, and backup or restore your MiFi 6630
settings. The Settings section contains the following menu options:
• Device Preferences (See Device Preferences on page 51.)
• MiFi 6630 Admin Password (See MiFi Admin Password on page 50.)
• Backup (See Backup and Restore on page 53.)
Change MiFi Admin Password
49
MiFi Admin Password
The MiFi Admin Password page allows you to display, hide and/or change the Admin Password.
Display or Hide the Admin Password
Slide the ON/OFF button to ON to display the MiFi 6630 Admin Password on the device or OFF to
hide the MiFi 6630 Admin Password on the device.
Display or Hide the MiFi Admin Password
Password
To change your Admin Password:
➊ Type your current password in the Current MiFi Admin password eld. Select Continue to
display the Change MiFi Admin Password screen.
➋ Type your new password in the New Admin Password eld.
➌ Type your new password a second time in the Confirm new Admin Password eld.
➍ Select a security question from the dropdown menu options.
➎ Type the answer to the selected security question in the Answer security question eld.
➏ Click Save Changes to save any changes made to your password.
Save Changes to MiFi 6630 Admin Password
50
Device Preferences
The Device Preferences page contains the following options:
• Allow Settings Changes — Turn on to allow settings to be changed from the MiFi 6630
display.
• Universal Charging — Use this feature to charge your cellphone or similar device.
• Device Preferences — Allows you to set the behaviour of the MiFi 6630.
• Notifications — Allows you to turn ON/OFF listed notications.
• User Preferences — Allows you to customize the date, time, distance and number formats.
MiFi 6630 Settings - MiFi 6630 Preferences
51
To save your MiFi 6630 settings to your computer:
➊ Enter your Admin Password in the Admin Password eld.
➋ Click Download to save your current MiFi 6630 settings to a designated location on your
computer.
Download Current MiFi 6630 Settings
To restore a previous version of your MiFi 6630 settings to your MiFi 6630 device:
➊ Click Browse to navigate to the desired settings backup le saved on your computer.
➋ Enter the Admin Password in eect when the backup le was saved in the Admin Password
eld.
➌ Click Restore Now.
Restore Previous MiFi 6630 Settings
To restore all settings on your MiFi 6630 to factory default settings:
➊ Click Restore Factory Defaults.
➋ If prompted for a password, enter the default Admin Password admin.
Restore Factory Defaults
52
Backup and Restore
The Backup and Restore page contains the following sections:
• Backup — Allows you to save your MiFi 6630 settings to your computer. You must enter your
Admin Password in the Admin Password eld and click Download to save settings to your
computer.
• Restore — Allows you to upload a previously saved backup le from your computer to your
MiFi 6630. Click Browse and select a le, then enter the Admin Password in eect when the
backup le was saved in the Admin Password eld and click Restore Now.
• Restore to Factory Defaults — Allows you to restore all settings on your MiFi 6630 to the
factory default values. Click Restore Factory Defaults to restore all such settings. If prompted
for a password, use the default Admin Password which is admin.
• Restart MiFi 6630 — Use to restart your MiFi 6630.
• Shutdown MiFi 6630 — Use to shutdown your MiFi 6630.
MiFi 6630 Settings - MiFi 6630 Backup and Restore
53
Mobile Settings
The Mobile Settings section allows you to change the MiFi mobile settings. The Mobile page
provides mobile, APN, network selection, manual DNS and SIM settings. The Advanced page
contains the following menu options:
• Mobile (See Mobile on page 55.)
• APN (See APN on page 57.)
• Network Selection (See Network Selection on page 59.)
• Manual DNS (See Manual DNS on page 60.)
• SIM Lock (See SIM Lock on page 61.)
IMPORTANT! Changing the MiFi’s Mobile settings can adversely aect stability,
performance and security of the device.
Settings - Mobile Settings
54
Mobile
The Mobile menu contains the following sections:
• Cellular Data — Allows you to turn o cellular data to prevent all internet trac from using
the MiFi mobile broadband connection.
• International Roaming — Allows you to turn o international roaming to prevent all
Internet trace from using the mobile broadband connection.
• Technology — Allows you to select the network technologies whivh will be used. The
choices are Automatic (LTE/UMTS/GSM), WCDMA/GSM, WCDMA only, and GSM only.
Mobile Settings Mobile - Cellular Data ON
55
To turn o cellular data and prevent all internet trac from using the MiFi mobile broadband
connection:
➊ Slide the Cellular Data ON/OFF button to OFF.
➋ Click Confirm on the Conrm warning pop-up window.
NOTE All internet connections will be immediately terminated when you click Confirm.
➌ Click Save Changes to accept and nalize the new Advanced Networks settings.
Turn Cellular Data OFF Conrmation
To turn International Roaming on or o, and change your preferred network technology:
➊ To turn on, slide the International Roaming ON/OFF button to ON. To turn it o, slide the
button to OFF.
➋ Select the desired network technology from the Technology dropdown menu. Choose from
Automatic (LTE/UMTS/GSM), WCDMA/GSM, WCDMA only, and GSM only.
➌ Click Save Changes to accept and nalize the revised preferred mobile settings.
56
APN
The APN menu contains the following sections:
• Active APN — Allows you to view the active Access Point Name (APN) prole and specify if
you wish to create a custom prole for use in place of the default.
• APN — Allows you to view the active APN currently in use.
Mobile Settings - APN
To create a custom APN prole for use in place of the default provided with MiFi:
➊ Select Custom from the Technology dropdown menu.
NOTE Using a custom profile in place of the default may adversely affect you internet connection.
➋ Enter the APN name used in the custom APN prole.
➌ Select the authentication method in the Authentication dropdown menu. Options include
None, PAP, and CHAP.
➍ Enter the Username and Password for the custom APN prole.
57
➎ Click Save Changes to accept and nalize the new custom APN prole settings.
Save Custom APN Prole
58
Network Selection
The Network Selection menu displays the currently selected mobile network. You can manually
select a network if you wish. If the connection to the manually selected network is lost, the device
will return to automatic network selection:
Mobile Settings - Network Selection
To select another network to use in place the current selected one:
➊ Text here.
➋ Text here.
➌ Click Save Changes to accept the new network selection.
59
Manual DNS
The MiFi automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to
manually select up to two DNS IP addresses.
Mobile Settings - Manual DNS
To manually select a Domain Name Server:
➊ Click the box next to Turn on Manual DNS.
➋ Enter the IP address for the rst DNS in the DNS Address 1 eld.
➌ Enter the IP address for the second DNS in the DNS Address 1 eld, if applicable.
➍ Click Save Changes.
60
SIM Lock
The SIM Lock gives you settings and information about the MiFi’s Subscriber Identity Module (SIM)
card. The SIM card inside your MiFi can be locked with a PIN code for additional security. If locked,
the PIN code must be entered before the MiFi can connect to the Internet. The SIM menu takes you
to the SIM page. The SIM menu has the following options:
• SIM PIN Lock feature — Indicates whether or not the PIN lock feature is in use. If ON, the PIN
lock has been turned on, and the SIM PIN must be entered in order to connect to the mobile
network. If OFF, the PIN lock feature is not turned on, and the SIM PIN is not required.
• SIM status — Indicates the current status of the SIM card. Possible values include:
• Ready — This is the normal state. The SIM PIN is not used.
• PIN Locked — The SIM PIN must be entered before you can use the mobile network.
• PUK Locked — The PUK for the SIM must be entered in order to continue. The PUK can be
obtained from your service provider.
• Unlocked — The SIM PIN is needed, but has already been entered.
• No SIM — No SIM was detected. If you do have a SIM, check that it is inserted correctly.
• SIM Error — A SIM was detected, but it did not respond as expected, and cannot be used.
• Desired action — Allows you to turn the PIN lock feature ON/OFF.
• Enter current PIN — Type the desired PIN in the Enter current PIN eld. The default PIN is
• Save Changes — Use to activate and save new settings.
1111.
MiFi Settings Advanced - SIM Lock
IMPORTANT! Entering an incorrect PIN will lock the SIM. The default PIN is 1111.
61
Advanced
The Advanced section allows you to change the MiFi 6630 advanced settings. The Advanced page
provides network, manual DNS, SIM, rewall, MAC lter and LAN settings, as well as options for
conguring port ltering and forwarding applications.
IMPORTANT! Changing the MiFi 6630's Advanced settings can adversely aect stability,
performance and security of the MiFi 6630.
The Advanced page contains the following menu options:
• Firewall (See Firewall on page 63.)
• MAC Filter (See MAC Filter on page 64.)
• Port Filtering (See Port Filtering on page 66.)
• Port Forwarding (See Port Forwarding on page 68.)
MiFi 6630 Settings Advanced - Firewall
62
Firewall
The MiFi 6630 rewall determines which Internet trac is allowed. The Firewall menu contains the
following sections:
• VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected
devices to establish a VPN tunnel.
• If ON, this feature allows VPN clients to connect through the MiFi 6630 to remote VPN
Servers. Normally, this option should be turned on.
• If OFF, VPN clients are not allowed to connect.
• IPv6 Transparent Mode — Allows connected devices to be accessible from the Internet.
• DMZ (IPv4) — Allows the connected device specied as the DMZ IP address to receive all
trac which would otherwise be blocked by the rewall.
• DMZ (checkbox) — Use the checkbox to turn ON/OFF the DMZ feature.
• DMZ IP Address — Enter the IP address of the connected device you wish to become the
DMZ device.
• Save Changes — Use to activate and save new settings.
MiFi 6630 Settings Advanced - Firewall
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MAC Filter
The MAC Filter allows you to specify which devices can access the MiFi 6630 Wi-Fi network.
ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, ensure that the Allowed Devices list is
not empty. When turning on, any Connected Device which is not in the Allowed Devices list will
immediately be disconnected.
• Refresh — Use to refresh the screen and delete any unsaved changes.
• Add Device — Use to add a new device to the devices list.
• Save Changes — Use to activate and save new settings.
MiFi 6630 Settings Advanced - MAC Filter
To add a device to the device list:
➊ Click Add Device and enter the device name in the Name eld.
➋ Select the device type from the Type dropdown menu.
➌ Enter the MAC Address in the MAC Address eld.
➍ Mark the Blocked and/or MAC Address Filter check box as required.
➎ Click Save Changes to activate and save the settings.
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LAN
The LAN page gives you settings and information about the MiFi 6630's network. The LAN menu
contains the following sections:
• IPv4
• IP address — The IP address for the MiFi 6630.
• Subnet mask — The subnet mask network setting for the MiFi 6630. The default value
255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address,
ensure you use the correct Subnet Mask for the IP address range containing the LAN IP
address.
• MAC address — The Media Access Controller (MAC) or physical address for the MiFi 6630.
• Turn On DHCP server — The Turn On DHCP Server checkbox enables or disables the DHCP
Server feature. Normally this should be left turned on.
• Start DHCP address range at — The start range of IP addresses reserved for use by the
MiFi 6630's DHCP server table.
• DHCP address range — The current range of IP addresses reserved for use by MiFi 6630's
DHCP server table. If a device with a static IP address wants to connect to MiFi6630's
network, the static IP should be outside of the DHCP address range. Most devices do not
have a static IP.
• DHCP lease time — Use todetermine how often connected devices must renew the IP
address assigned to them by the DHCP server. Normally this is left at the default value,
but if you have special requirements you can change the value.
• IPv6
• Enable IPv6 — The Enable IPv6 checkbox turns ON/OFF the IPv6 feature.
• Link-Local address — Displays the local address when IPv6 is turned on.
• Save Changes — Use to activate and save new settings.
MiFi 6630 Settings Advanced - LAN
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Port Filtering
Port Filtering allows you to block outgoing Internet connections and permit only allowed
applications to access the Internet. You can also customize a list of allowed applications which
permits only certain programs to connect to the Internet.
Slide the ON/OFF button to ON to turn on Port Filtering. When the feature is turned on you must
select a port ltering application in the Applications list to allow that application to connect to
the Internet. For example, if you select VPN in the Applications list but do not select HTTP, you can
connect to a VPN server but you cannot connect to a web page using your Internet browser.
The Port Filtering menu contains the following sections:
• Applications — Turn on each port ltering application that needs to be able to access the
Internet by checking the box next to one or more applications. When port ltering is turned
on, all other applications are blocked.
• Custom Applications — You can dene your own applications, and then turn them ON/
OFF as needed. To dene an application, you need to know the outgoing ports used by the
application.
• Add Custom Application — Use to dene your own applications, and then turn them on
or o as needed.
• Save Changes — Use to activate and save new settings.
MiFi 6630 Settings Advanced - Port Filtering
To select the applications you wish to allow:
➊ Mark the checkbox to the left of the application. The choices are Email (POP3, IMAP, SMTP),
FTP, HTTP, HTTPS, and Telnet.
➋ Click Add Custom Application to add a new custom application to the list of allowed
applications. You can dene and turn on custom Port Filtering applications. You need to
know details of the trac used and generated by the applications you wish to dene.
NOTE The Add Custom Application option is only available when port filtering is turned ON. You can
add up to ten custom applications.
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The Custom Port Filtering page uses check boxes to turn on port ltering for custom
applications. Similar to the Applications list, you must turn on custom applications so they
can connect to the Internet.
MiFi 6630 Settings Advanced Port Filtering - Add Custom Application
➌ Enter the beginning of the range of port numbers used by outgoing trac for the custom
application being added in the Start Port eld.
➍ Enter the end of the range of port numbers in the End Port eld. If the port is a single port
instead of a range, type the same value for both the Start Port and the End Port.
➎ Select the protocol (TCP, UDP, or both) used by each port range from the Protocol dropdown
menu.
➏ Click Save Changes to activate and save any changes made to the custom applications.
➐ Select the Delete checkbox next to any custom application you wish to delete and click Save
Changes.
NOTE Click on the Port Filtering menu tab again to remove deleted custom applications from view on the screen.
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Port Forwarding
Port Forwarding allows incoming trac from the Internet to be forwarded to a particular computer
or device on your Wi-Fi network. Normally, the built-in rewall blocks incoming trac from the
Internet. Use Port Forwarding to allow Internet users to access any server you are running on your
computer, such as a Web, FTP, or E-mail server. For some online games, Port Forwarding must be
used in order for the games to function correctly. The Port Forwarding menu contains the following
sections:
• ON/OFF — Slide the ON/OFF button to ON to activate Port Forwarding.
• Default Applications — The IP address for the selected application. Choose from DNS, FTP,
HTTP, POP3, SMTP, SNMP Telnet and TFTP.
• Custom Applications
• Add Custom Application — Allows you to dene your own applications. Once dened,
these applications can be turned ON/OFF in the same way as pre-dened applications.
• Save Changes — Use to activate and save new settings.
MiFi 6630 Settings Advanced - Port Forwarding
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Universal Charging
Universal Charging allows you to charge your phone or other device using your MiFi 6630. You
can also set battery charging limits, check current charging availability, and customize your device
preferences.
On the MiFi 6630 Display
To charge your phone or other device using your MiFi 6630:
➊ On the Home screen, scroll to the Universal Charging icon and press the Select button to
display an animation showing how to connect and charge a phone or other device using the
Universal Charging port.
➋ Select More to display charging status.
➌ Select Exit to return to the Home screen.
Universal Charging Option Instruction Animation Instruction Animation Current Charging Availability
On the MiFi 6630 Admin Website
The Device Preferences page provides many options to customize the behaviour of your MiFi 6630.
(See Device Preferences on page 51.)
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Wi-Fi Protected Setup (WPS)
WPS is a system that allows Wi-Fi devices to connect to a Wi-Fi network without having to manually
enter the network key, and is accessible through the MiFi 6630 display.
On the MiFi 6630 Display
To start Push Button WPS:
➊ On the Home screen, scroll to the WPS icon and press the Select button to display WPS
Method options.
➋ Navigate to the Start Push Button option and press the Select button. WPS starts and you
have 2 minutes to press the WPS button on the Wi-Fi device you want to connect to your
MiFi 6630 to complete automatic setup.
➌ To exit the Push Button WPS option and return to the Home screen, navigate to Exit and
press the Select button.
WPS Option Start Push Button Method Push Button WPS Started Exit WPS Setup
To start PIN Input WPS:
➊ On the Home screen, scroll to the WPS icon and press the Select button to display WPS
Method options.
➋ Navigate to the PIN Input option and press the Select button. Follow the instructions on the
screen to enter a PIN and connect the selected Wi-Fi device to your MiFi 6630.
➌ To exit the PIN Input WPS option and return to the Home screen, navigate to Exit and press
the Select button.
WPS Option Select PIN Input Method Input PIN Exit WPS Setup
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On the MiFi 6630 Admin Website
To turn on the WPS system on your MiFi 6630:
➊ Select Settings > Wi-Fi Hotspot.
➋ Click Wi-Fi Options.
➌ Mark the WPS check box as required.
➍ Mark the Display the WiFi name on the MiFi screen and Display the WiFi password on the MiFi
screen check boxes as required.
➎ Mark the WiFi Multimedia (WMM) check box as required.
➏ Click Save Changes.
MiFi 6630 Settings Wi-Fi - Turn ON WPS
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Messages
Messages displays the number of unopened system messages sent to your MiFi 6630, and allows
you to read and retain or delete each message.
On the MiFi 6630 Display
To display unread messages:
➊ On the Home screen, scroll to the Messages icon and press the Select button to open the
rst unread message.
➋ To delete the message, press the Select button. To retain the message, use the right scroll
button to move to the next unread message.
➌ When No More Messages displays, press the Select button to exit and return to the Home
screen.
Select Messages Scroll Right to Next Message Press Select to Delete Press Select button to Exit
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On the MiFi 6630 Admin Website
The MiFi 6630 Messages page displays all existing Bell Mobility messages, and allows you to delete
messages individually or all messages at one time. Unread messages are marked with a red message
icon .
MiFi 6630 Messages
To delete existing messages:
➊ To delete one message at a time, click the garbage can icon for each message you want
to delete.
MiFi 6630 Messages - Delete
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➋ To delete all messages at one time, click Delete All Messages at the bottom of the page.
MiFi 6630 Messages - Delete All
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Parental Controls
Parental Controls options are available on the MiFi 6630 Admin website, and allow you to block
or allow access to specied sites. The block/allow function can be applied to all devices or specied
devices only. The Parental Controls page includes the following sections:
• Summary (See Summary on page 75.)
• Site List (See Site List on page 75.)
• Device List (See Device List on page 78.)
MiFi 6630 Parental Controls - Summary
Summary
The Parental Controls Summary section allows you to turns the Site List ON/OFF, and displays Site
List and Device List status information
To turn on the Site Filter and block access to specied sites, slide the ON/OFF button to ON.
Site List
The Parental Controls Site List section allows you to block access to a list of sites, or allow access only
to specied sites.
To block access to a list of sites:
➊ Select the Block List button to display a list of currently blocked sites.
➋ Click Add Website to display a new eld where you can enter the domain name of an
additional site to block. Repeat until you have entered all sites you want to block.
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➌ Click Save Changes to update and save the revised Block List.
MiFi 6630 Parental Controls Site List - Block List Add
To delete a site from the Blocked List:
➊ Select the Block List button to display the current list of blocked sites.
➋ Select the Delete checkbox for the site you want to delete. To delete all blocked sites, click
Select All.
➌ Click Save Changes to delete the selected sites and save the revised Block List.
MiFi 6630 Parental Controls Site List - Block List Delete
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To allow access to a specied site:
➊ Select the Allow List button to display the current list of allowed sites.
➋ Click Add Website to display a new eld where you can enter the domain name of an
additional site to allow. Repeat until you have entered all sites you want to allow.
➌ Click Save Changes to update and save the revised Allow List.
MiFi 6630 Parental Controls Site List - Allow List Add
To delete a site from the Allow List:
➊ Select the Allow List button to display the current list of allowed sites.
➋ Select the Delete checkbox for the site you want to delete. To delete all blocked sites, click
Select All.
➌ Click Save Changes to delete the selected sites and save the revised Allow List.
MiFi 6630 Parental Controls Site List - Allow List Delete
77
Device List
The Parental Controls Device List section allows you to turn the Device List ON/OFF and identify
which devices will use the Site Filter.
• If the Device List is turned ON, only devices listed and selected will use the Site Filter.
MiFi 6630 Parental Controls Device List - ON
• If the Device List is turned OFF, all devices will use the Site Filter.
MiFi 6630 Parental Controls Device List - OFF
78
GPS
Clicking on GPS will take you to the GPS page where you can congure the GPS settings for your
MiFi 6630. The GPS page contains the following sections:
• GPS ON/OFF — Use this control to turn ON/OFF the GPS feature.
• Turn off — Allows you to set when the GPS receiver will turn o, once it is on.
• GPS over Wi-Fi (NMEA) — Allows you to download and install the GPS over Wi-Fi driver for
your computing platform.
To congure your MiFi 6630 GPS settings:f
➊ Slide the ON/OFF button to ON to activate the MiFi 6630 location services and display the
GPS Agreement.
GPS - Turn ON -
➋ To proceed, click Confirmed after reading and agreeing to the GPS Agreement.
MiFi 6630 Settings - GPS Agreement
79
➌ Select the desired option from the Turn off drop down menu. The choices are Always on or
Turn off on power down.
GPS - Turn O Options
NMEA is a standard method of providing a GPS data stream in Windows and other computing
platforms. If this check box is selected, when connected via a USB cable, a NMEA (serial) port is
available to applications that can use a NMEA stream.
To activate GPS over Wi-Fi (NMEA):
➊ Click GPS over Wi-Fi (NMEA).
➋ Click the Turn ON GPS over Wi-Fi checkbox.
➌ Click gps-status-driver_download_link and select the appropriate driver from the list of
available drivers. Save the driver to the desired location on your computer.
➍ Click Save Changes to nalize and accept the new GPS settings.
GPS - Download GPS Over Wi-Fi Drivers
80
About
About displays information about your MiFi 6630, including Internet and roaming status, model
and version, wireless and IMEI number, and battery charge level.
On the MiFi 6630 Display
➊ On the Home screen, navigate to the About MiFi 6630 icon and press the Select button
to open the Internet Status screen and display status information, including connection,
network, technology, signal SNR and roaming.
➋ Press the Select button to navigate to the MiFi 6630 Info screen and display model number,
version, wireless number, IMEI, and battery level.
➌ Press the Select button to exit the MiFi 6630 Info screen and return to the Home screen.
About MiFi 6630 Option Internet Connection Status MiFi 6630 Details
81
82
On the MiFi 6630 Admin website
The About MiFi 6630 page allows you to view detailed information about MiFi 6630 internet status,
device specic information, diagnostics, troubleshooting and support. The About page contains the
following menu options:
• Internet Status (See Internet Status on page 83.)
• MiFi 6630 Info (See Manage My MiFi 6630 on page 32.)
• Diagnostics (See Diagnostics on page 86.)
• Logs (See Logs on page 90.)
• Software Update (See Software Update on page 91.)
Internet Status
The Internet Status page shows MiFi 6630 settings and status and contains the following sections:
• Internet Status (See Internet Status on page 84.)
• IPv4 (See IPv4 on page 84.)
• IPv6 (See IPv6 on page 84.)
About MiFi 6630 - Internet Status
83
Internet Status
The Internet Status section has the following options:
• Status — The status of the Internet connection, usually Connected or Disconnected.
• Network name — The name of the network to which this MiFi 6630 is currently
connected.
• Technology — The type of technology used to connect to the Internet.
• Time connected — How long the MiFi 6630 has been connected to the network.
• Transmitted — The amount of data sent to the network.
• Received — The amount of data received from the network.
IPv4
The IPv4 section has the following options:
• IP Address — The IP address for the MiFi 6630.
• Mask — The subnet mask network setting for the MiFi 6630. The default value 255.255.255.0
is standard for small (class "C") networks. If you change the LAN IP Address, ensure you use
the correct Subnet Mask for the IP address range containing the LAN IP address.
• Gateway — The address of the server used to access the Internet.
• DNS — The address of the Domain Name Server (DNS).
IPv6
The IPv6 section has the following option:
• IP address — The IP address for the MiFi 6630.
84
Device Info
The Device Info page contains detailed information about the MiFi 6630. The Device Info page
contains the following sections:
• Manufacturer — The manufacturer of the MiFi 6630.
• Model — The model number or name of the MiFi 6630.
• My MiFi version — The current MiFi 6630 version.
• MiFi OS version — The MiFi 6630 operating system (OS), including its components,
version.
• Modem FW version — The current modem rmware version.
• Wi-Fi FW version — The current Wi-Fi rmware version.
• Web UI version — The web user interface version.
• Display UI version — The current user interface version.
• PRI version — The conguration version currently applied to the MiFi 6630.
About MiFi 6630 - Device Info
85
Diagnostics
The Diagnostics page shows information about the MiFi 6630 rmware and other system-level
information. You can also view the system log. This page is used mostly for troubleshooting and is
not required for normal operation. The Diagnostics page contains the following sections:
• Modem (See Modem on page 87.)
• 4G LTE Network (See 4G LTE Network on page 88.)
• GSM/UMTS/HSPA Network (See 4G LTE Network on page 88.)
• Field Test (See Field Test on page 89.)
About MiFi 6630 - Diagnostics
86
Modem
The Modem section has the following options:
• Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by
the mobile data network to identify this particular data service.
• MEID — The Mobile Equipment Identier (MEID) is used by the mobile data network to
identify this particular modem.
• IMEI — The International Mobile Equipment Identity (IMEI) number for the MiFi 6630.
• IMEISV — The International Mobile Equipment Identity (IMEI) combined with an approval
number for the MiFi 6630.
• FW version — The modem rmware version.
• SIM status — Status of the SIM card. If the SIM card is missing, or this eld indicates some
form of SIM error, the MiFi 6630 will not be able to connect to the mobile network.
• ICCID — The ID number assigned to the SIM Card.
• MIN (MSID) — The Mobile Identication Number (MIN) or Mobile Station ID (MSID) is the
number associated with the home service provider and the wireless phone number.
• ESN — The Electronic Serial Number, which is either blank or a pseudo-ESN which is not
guaranteed to be unique for devices that use an MEID.
• Home SID — System identier for the home network.
• ERI version — The Enhanced Roaming Indicator version that is currently installed.
• PRL version — The version of the Preferred Roaming List (PRL), which tells the modem which
non-home carrier towers should provide roaming coverage.
About MiFi 6630 Diagnostics - Modem
87
4G LTE Network
The 4G LTE Network section has the following options:
• Status — Status of the network (Disabled, Not available, or Available).
• Network operator — The vendor that currently provides wireless access.
• Signal strength — Indicates the signal strength for LTE.
• SNR — A measure of signal quality; the higher the number the better the signal.
• Band — X
• Roaming — Indicates uf the current connection is a roaming connection.
About MiFi 6630 Diagnostics - 4G LTE Network
HSPA/GSM Network
The HSPA/GSM Network section has the following options:
• Status — Status of the network (Disabled, Not available, or Available).
• Network operator — The vendor that currently provides wireless access.
• Technology — The current technology in use for the GSM/WCDMA/HSPA network.
Possible values, from slowest to fastest are GPRS, EDGE, UMTS, HSDPA, HSUPA, HSPA+,
and HSPA+ DC.
• PLMN ID — The name and/or ID of the Public Land Mobile Network.
• Cell ID — The value identies the cell tower currently in use.
• RSSI — Indicates the RSSI for the GSM/UMTS/HSPA signal. RSSI is a measure of signal
strength in decibels, relative to one milliwatt.
• Roaming — Indicates if the current connection is a roaming connection
About MiFi 6630 Diagnostics - HSPA/GSM Network
88
Field Test
Click on Field Test to provide a list of low-level network parameters which can be helpful for
technical support sta when they troubleshoot network connectivity issues.
About MiFi 6630 Diagnostics - Field Test
89
Logs
The Logs page allows you to turn logs ON/OFF, and to delete system logs.
NOTE Logs record various operations and are used for troubleshooting and are not needed for normal MiFi
6630 operation.
About MiFi 6630 Diagnostics - Field Test
Turn on Logs
To turn on system logs:
➊ Select the checkbox next to Turn on logs.
➋ Click Save Changes.
About MiFi 6630 Logs - Turn On
About MiFi 6630 Logs - Save Changes
90
Turn Off Logs
To turn o system logs:
➊ Deselect the checkbox next to Turn on logs.
About MiFi 6630 Logs - Turn O
➋ Click Save Changes.
About MiFi 6630 Logs - Save Changes
Delete System Log
To delete a system log:
➊ Select the checkbox next to Turn on logs.
About MiFi 6630 Logs - Turn On
91
Select the appropriate time period for the deletion of system logs from the dropdown menu next
to Delete system log.The choices are after 1 - 4 days. If the system log is full, then the oldest data is
discarded, regardless of this setting.
About MiFi 6630 Logs - Set Delete System Log
➌ Click Save Changes.
Software Update
The Software Update page contains the following sections:
• Current software version— Displays information for the current software version, date of last
check for updates and the number of updates currently available.
• Checked for update — Displays the date of the last software update.
• Update available — Displays the software update history.
Settings - Software Update
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Customer Support
Click on Customer Support to link directly to view your wireless number, Self Support, and
Additional Support:
Customer Support
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Help
Help displays directions for connecting to the MiFi 6630 Admin website and accessing Advanced
Features, WPS, and Unlock SIM. The Tips option provides device usage information.
On the MiFi 6630 Display
To display Help options:
➊ On the Home screen, navigate to the Help icon and press the Select button to open the
Help screen options. Help options include MiFi 6630 Admin website, Advanced Features,
Wi-Fi Protected Setup (WPS) Unlock SIM, and Tips.
➋ Use the up/down scroll buttons to highlight the desired Help option, then press the Select
button to display option choices and information.
➌ Use the down scroll button to highlight Exit or Back, and press the Select button to return
to the Help options.
Help Option Select MiFi Admin Website MiFi 6630 Admin Website Info Select Advanced Features
Return to Help Options Select WPS WPS Info Unlock SIM
Unlock SIM Info Select TIPS Tips Info Return to Home page
➍ Use the right/down scroll button to highlight Exit and return to the Home screen.
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4
Troubleshooting
Overview
Common Problems and Solutions
Technical Support
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