USER GUIDE
5G MiFi M2000
Global Mobile Hotspot
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Document Number: 90029586 Rev 4
5G MiFi M2000 USER GUIDE 2
Contents
Introduction and Getting Started ........................................................................................................................................ 6
Overview .................................................................................................................................................................................. 7
Key Features ..................................................................................................................................................................... 7
Description .............................................................................................................................................................................. 7
Side View ........................................................................................................................................................................... 8
Display View ..................................................................................................................................................................... 8
Status Indicators and Icons ............................................................................................................................................... 9
Getting Started .................................................................................................................................................................... 10
Installing a SIM Card .................................................................................................................................................... 10
Turning On and Off ...................................................................................................................................................... 11
System Requirements ................................................................................................................................................. 12
Finding your Wi-Fi Name and Password .............................................................................................................. 12
Connecting Devices to the M2000 ......................................................................................................................... 12
Caring for your M2000 ...................................................................................................................................................... 13
Charging .......................................................................................................................................................................... 13
Replacing the Battery .................................................................................................................................................. 14
Battery Tips ..................................................................................................................................................................... 15
Replacing a SIM Card ................................................................................................................................................... 16
Unlocking the SIM Card .............................................................................................................................................. 18
Resetting the M2000 ................................................................................................................................................... 18
Care Tips .......................................................................................................................................................................... 19
Touchscreen .............................................................................................................................................................................. 20
Overview ................................................................................................................................................................................ 21
Home Screen .................................................................................................................................................................. 21
Navigation Tips .............................................................................................................................................................. 22
Wi-Fi Settings ....................................................................................................................................................................... 22
Wi-Fi ................................................................................................................................................................................... 22
Band Selection ............................................................................................................................................................... 23
Wi-Fi Name/Password ................................................................................................................................................. 23
Wi-Fi Protected Setup (WPS) .................................................................................................................................... 24
Connected Devices ............................................................................................................................................................ 25
Connected Devices (Details and Blocking) ......................................................................................................... 25
Blocked Devices (Unblocking) ................................................................................................................................. 25
Data Usage ............................................................................................................................................................................ 26
Settings .................................................................................................................................................................................. 27
Universal Charging ............................................................................................................................................................. 28
Software Updates ............................................................................................................................................................... 28
Messages ............................................................................................................................................................................... 28
About ...................................................................................................................................................................................... 29
Help ......................................................................................................................................................................................... 29
Admin Website ......................................................................................................................................................................... 30
Overview ................................................................................................................................................................................ 31
Home Page...................................................................................................................................................................... 31
Side Menu ....................................................................................................................................................................... 31
Admin Password ................................................................................................................................................................. 32
Changing the Admin Password ............................................................................................................................... 32
Hiding the Admin Password on the Touchscreen ............................................................................................ 32
Managing Data Usage ...................................................................................................................................................... 33
Data Usage Page ........................................................................................................................................................... 34
Managing Wi-Fi Settings .................................................................................................................................................. 35
Settings Tab .................................................................................................................................................................... 36
5G MiFi M2000 USER GUIDE 3
Primary Network Tab ................................................................................................................................................... 38
Guest Network Tab ...................................................................................................................................................... 40
Managing Connected Devices ....................................................................................................................................... 42
Connected Devices Page ........................................................................................................................................... 43
Managing Settings ............................................................................................................................................................. 45
Preferences Tab ............................................................................................................................................................. 46
Software Update Tab .................................................................................................................................................. 51
Backup and Restore Tab ............................................................................................................................................. 52
GPS Tab ............................................................................................................................................................................ 54
Advanced Tab ................................................................................................................................................................ 55
Viewing Info About the M2000 ..................................................................................................................................... 56
Internet Status Tab ....................................................................................................................................................... 57
Diagnostics Tab ............................................................................................................................................................. 59
Device Info Tab .............................................................................................................................................................. 61
Logs Tab ........................................................................................................................................................................... 62
Getting Help ......................................................................................................................................................................... 63
Help Tab ........................................................................................................................................................................... 64
Customer Support Tab ............................................................................................................................................... 64
Advanced Settings .................................................................................................................................................................. 65
Overview ................................................................................................................................................................................ 66
Using Advanced Settings ................................................................................................................................................ 66
Networks Tab ................................................................................................................................................................. 67
Manual DNS Tab ........................................................................................................................................................... 68
SIM Tab ............................................................................................................................................................................. 69
Firewall Tab ..................................................................................................................................................................... 71
Mac Filter Tab ................................................................................................................................................................. 72
LAN Tab ............................................................................................................................................................................ 74
Port Filtering Tab .......................................................................................................................................................... 76
Port Forwarding Tab .................................................................................................................................................... 79
VPN Tab ............................................................................................................................................................................ 82
Inseego Connect Tab .................................................................................................................................................. 84
Troubleshooting and Support ............................................................................................................................................ 85
Overview ................................................................................................................................................................................ 86
First Troubleshooting Steps ...................................................................................................................................... 86
Common Problems and Solutions ............................................................................................................................... 86
My M2000 powered off without pressing the Power button ....................................................................... 86
No service is available ................................................................................................................................................. 87
My M2000 has no power/touchscreen doesn’t display when I press the Power button ................... 87
I forgot my Wi-Fi password ....................................................................................................................................... 87
I forgot my M2000 Admin website password .................................................................................................... 87
I cannot connect a device to my M2000 .............................................................................................................. 87
I see other networks, but not the network name for my M2000 ................................................................. 88
I see the network name, but cannot connect a device to my M2000 ........................................................ 88
I want to see how many devices are connected ............................................................................................... 88
I want to see the firmware (software) version installed on my M2000 ..................................................... 89
I want to see the phone number for my M2000 ................................................................................................ 89
I want to see the battery level of my M2000 ...................................................................................................... 89
I want to turn my M2000 off ..................................................................................................................................... 89
I want to know if my M2000 is still on when the touchscreen is dark ....................................................... 89
Technical Support .............................................................................................................................................................. 90
Product Specifications and Regulatory Information .................................................................................................. 91
Product Specifications ...................................................................................................................................................... 92
5G MiFi M2000 USER GUIDE 4
Device ............................................................................................................................................................................... 92
Environmental ............................................................................................................................................................... 92
Power ................................................................................................................................................................................ 93
Network Connectivity ................................................................................................................................................. 93
Wi-Fi ................................................................................................................................................................................... 93
Software ........................................................................................................................................................................... 93
Warranty and Services ................................................................................................................................................ 93
Regulatory Information .................................................................................................................................................... 94
Product Certifications and Supplier’s Declarations of Conformity ................................................................... 96
Wireless Communications ............................................................................................................................................... 96
Limited Warranty and Liability ....................................................................................................................................... 96
Safety Hazards ..................................................................................................................................................................... 97
Proper Battery Use and Disposal ................................................................................................................................... 98
Glossary ....................................................................................................................................................................................... 99
Glossary ............................................................................................................................................................................... 100
5G MiFi M2000 USER GUIDE 5
1
Introduction and Getting
Started
Overview
Description
Status Indicators and Icons
Getting Started
Caring for your M2000
5G MiFi M2000 USER GUIDE 6
Overview
The 5G MiFi M2000 is Inseego’s 2nd generation 5G mobile hotspot, providing blazing fast 5G speeds
and remarkably fast 4G LTE fallback for extended coverage. The M2000 supports up to 30 connected
devices with enterprise-grade dual-band Wi-Fi, or you can tether directly using the USB Type-C port.
Key Features
• Wi-Fi 6 enables up to 40% faster Wi-Fi speeds, up to 4x increase in data throughput per user
even with multiple devices connected, and improved battery efficiency versus Wi-Fi 5.
• WPA3 protocol provides security improvements, more robust authentication, and individualized
data encryption, and offers additional capabilities for personal and enterprise networks.
• Large 2.4” touchscreen display allows you to manage connected devices, view data usage,
configure settings, and more – all from your device.
• Easy-to-use Admin Web User Interface provides additional access to manage your M2000
environment, including advanced mobile device management tools such as GPS location,
device setting configuration, logs, and more.
• Enterprise-grade VPN passthrough and the ability to install a VPN client.
• Removable 5050 mAh battery keeps devices connected all day
Qualcomm® Quick Charge™-enabled technology. You can use the M2000 as a battery bank to
charge your phone, tablet, and other connected devices.
Description
The Inseego 5G MiFi M2000 package includes:
• 5G MiFi M2000
• Pre-installed 5050 mAh Li-Ion Battery
• 4FF Nano SIM Card
• Qualcomm-Enabled Quick Charger
• USB Type C to A Cable
• Quick Start Guide
*
, and ultra-fast charging with
*
Theoretical values, battery life and charge time may vary depending on the number of connected devices and
activity.
5G MiFi M2000 USER GUIDE 7
Side View
Press and hold the Power button for three seconds to turn your M2000 on and off. Press and release
the Power button to wake up the display.
Connect to the Quick Charge charger or tether to a device with the USB-C port.
Display View
The 2.4 inch touchscreen displays and allows you to view Wi-Fi name and password, connected
devices, data usage, and more. Swipe through screens and tap the arrows, buttons, and icons to access
available menu options.
5G MiFi M2000 USER GUIDE 8
Status Indicators and Icons
Display Icon
Description
No Icons
The M2000 is powered off or not receiving power, or the
Home
Home
Network Signal
Network Signal Strength Indicator. More bars indicate more
Activity Indicator
Data is moving between the mobile network and the M2000.
Messages
You have unread messages.
Wi-Fi
The M2000 Wi-Fi network is on.
Connected Devices
Displays number of Wi-Fi devices connected to your M2000.
Information
Tap to view more information (on Home screen tap to view
Multiple Screens
Indicates you can swipe left/right to view more screens.
Battery Charged
Battery is fully charged.
Battery Needs Charge
Battery is critically low and the M2000 will shut down unless
Battery AC Charging
The M2000 is connected to the AC charger and charging.
Battery USB Charging
The M2000 is connected via USB and is charging a connected
No SIM
No SIM card is detected.
Locked SIM
SIM card is locked. The real-time data usage meter will not
SIM Error
SIM card error. Check that your SIM card is properly installed.
USB Tethered
Device is connected to the M2000 via USB.
The M2000 uses the following status indicators and display icons.
screen is in power-saving mode.
Strength
signal strength.
Wi-Fi network names and passwords).
the battery is connected to the charger.
device.
display.
5G MiFi M2000 USER GUIDE 9
Getting Started
Important: Before you use your M2000, charge the battery for at least three hours to ensure a full
initial charge. When fully charged, the battery has all day life.
Installing a SIM Card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. The M2000 supports only Nano SIM cards. If the device SIM is
NOT already inserted into this device, select the correct SIM for this device.
CAUTION: Always use a factory-made SIM card supplied by the service provider. Do not bend or
scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To install a SIM card:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
2. Remove the battery from the battery well.
3. If necessary, remove the SIM card from the outer card, being careful not to touch the gold
colored contacts.
4. Hold the SIM card with the gold-colored contact points facing down.
5G MiFi M2000 USER GUIDE 10
5. To insert the SIM card:
a. Push down and hold the tab with the icon.
b. Slide the SIM card into the slot.
NOTE: The SIM card MUST remain in the SIM card slot when in use.
Should your SIM card be lost or damaged, contact your network operator.
Turning On and Off
To turn your M2000 on, press and hold the Power button for three seconds. The Home screen appears.
To turn your M2000 off, press and hold the Power button for three seconds until you see the Power Off
screen.
Then select Shutdown.
To wake up the display, press and release the Power button.
5G MiFi M2000 USER GUIDE 11
System Requirements
Any device with Wi-Fi capability can connect to your M2000.
The M2000 must have proper data service to function and is compatible with all major operating
systems and the latest versions of browsers.
Finding your Wi-Fi Name and Password
Tap Wi-Fi Name/Password on the Home screen. The name and password for your M2000 primary
network is displayed. Swipe left to see the credentials for the guest network.
Important: The default Admin password is the same as the primary network’s default. To change
either password, sign in to the M2000 Admin website.
Connecting Devices to the M2000
Your M2000 has two Wi-Fi networks, primary and guest, and lets you connect up to 30 Wi-Fi capable
devices. For added security, share your guest network instead of your primary network. The guest
network is off by default. You can turn it on from either the M2000 touchscreen or the Admin website.
To connect devices to your M2000:
1. Turn on the device you want to connect. The M2000 will broadcast its own wireless network
and name.
2. On the device, open the list of available Wi-Fi networks. Select the M2000 primary or guest
network and enter the password. Once connected to the Internet, the M2000 Home screen
displays the connected device.
NOTE: You can view or change M2000 settings on the M2000 touchscreen or by connecting to the
Admin Web UI from the primary network at http://my.mifi or http://192.168.1.1
.
5G MiFi M2000 USER GUIDE 12
Caring for your M2000
This section provides information on charging, battery replacement and tips, unlocking the SIM card,
general care, and restoring your M2000 to factory default settings.
Charging
You can check the battery level and charging status of your M2000 from the Home screen.
Important: Before you use your M2000, charge the battery for at least three hours to ensure a full
initial charge. When fully charged, the battery has all day life.
Charging with Quick Charge Charger
To charge the battery with the Quick Charge charger:
1. Connect the USB-C end of the USB cable into the charging port of the M2000.
2. Connect the other end of the USB cable into the Quick Charge charger and then plug the
charger into an appropriate electrical outlet.
Charging with USB
You can also charge your M2000 from another device, such as a computer, with USB.
To charge the battery with USB:
1. Connect the USB-C end of the USB cable into the charging port of the M2000.
2. Connect the USB-A end of the USB cable into another device, such as a laptop. The USB
Connection Options touchscreen appears.
3. Select Charge the M2000 and tap OK.
5G MiFi M2000 USER GUIDE 13
Before using your M2000, read the battery safety information in the Safety Hazards and Proper Battery
Use and Disposal sections and the end of this guide.
CAUTION: Use only batteries and chargers that have been approved by Inseego for optimal
performance and safe operation of your M2000.
Replacing the Battery
CAUTION: Whenever you remove or insert the battery, ensure your M2000 is not connected to any
device or power source. Never use tools, knives, keys, pens or any type of object to force the door
open or to remove the battery. Using any of these types of objects could result in puncturing the
battery.
To remove and replace the battery:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
2. Insert your finger into the battery removal divot and lift the battery out of the battery
compartment.
3. Align the gold contacts on the new battery with the gold contacts on the M2000 and gently
slide the battery into place.
4. Replace the cover by setting it on the M2000 where the notches align, then press on the cover
until it clicks into place and is flat across the entire bottom surface.
5G MiFi M2000 USER GUIDE 14
Battery Tips
Before operating for a full day:
• Ensure the battery is fully charged.
• Find a location with optimal signal strength.
NOTE: Do not use the Universal Charging feature if you want to use the battery for a full day.
WARNING! Always use only approved batteries and chargers with your M2000. The warranty does not
cover damage caused by non-approved batteries and/or chargers.
• Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the M2000 and the battery.
• The battery discharges more rapidly as additional devices access your M2000.
• Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
• New batteries or batteries that have been stored for a long time may take more time to charge.
• When storing your battery, keep it uncharged in a cool, dark, dry place.
• When charging your battery, keep it near room temperature.
• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
• Never leave the M2000 in an unattended vehicle where it can get too hot or too cold.
• Some batteries perform best after several full charge/discharge cycles.
• It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
5G MiFi M2000 USER GUIDE 15
Replacing a SIM Card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. The M2000 supports only Nano SIM cards. To replace a SIM
card, select the correct SIM for this device.
CAUTION: Always use a factory-made SIM card supplied by the service provider. Do not bend or
scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To replace a SIM card:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
2. Remove the battery from the battery well.
5G MiFi M2000 USER GUIDE 16
3. To remove the SIM card:
a. Push down and hold the tab with the icon.
b. Slide the SIM card out of the slot.
CAUTION: Push down – do NOT pull up on the tab. The tab must be pushed down and held
while removing and inserting SIM cards.
4. If necessary, remove the new SIM card from the protective sleeve, being careful not to touch
the gold colored contacts.
5. Hold the new SIM card with the gold-colored contact points facing down.
6. Push down and hold the tab with the icon and insert the new SIM card into the slot. The
SIM card MUST remain in the SIM card slot when in use.
NOTE: Should your SIM card be lost or damaged, contact your network operator.
5G MiFi M2000 USER GUIDE 17
Unlocking the SIM Card
You can create a PIN code to lock your M2000 SIM card on the Admin Web UI (Settings > Advanced
Settings > SIM). When the SIM is locked, your M2000 will not have access to the Internet. A display
appears in the InfoPanel of the Home screen.
Tap the message to unlock the SIM card. Enter the PIN and tap Enter.
Or you can tap Unlock SIM from the Help menu.
CAUTION: If you run out of PIN attempts, your SIM is PUK (personal unblocking key) locked and you
must contact your network operator for the PUK code. You must enter the PUK code in the Admin
website. If you enter the wrong PUK code, your SIM card will be permanently locked.
Resetting the M2000
You can reset your M2000 to factory settings using the RESET button on the M2000, from the M2000
touchscreen, or from the Admin Web UI.
CAUTION: Resetting returns your M2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
Resetting with the RESET button
To reset using the RESET button on the M2000:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
The master RESET button is in a small hole located on the bottom of the M2000, underneath
the battery cover.
5G MiFi M2000 USER GUIDE 18
2. Place one end of an unfolded paper clip into the RESET button hole and press until the screen
displays M2000 Resetting (about five to six seconds). Your M2000 restarts with factory
settings.
NOTE: This option may be disallowed from the Admin Web UI (Settings > Preferences > Device
Preferences).
Resetting from the M2000 touchscreen
To reset from the M2000 touchscreen, tap Menu > Settings > Factory Reset.
NOTE: This option may be disallowed from the Admin Web UI (Settings > Preferences > Device
Preferences).
Resetting from the Admin Web UI
To reset the M2000 from the Admin Web UI, select Settings > Backup and Restore and select Restore
factory defaults.
Care Tips
Inseego Wireless recommends the following care guidelines:
• Protect your M2000 from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to your M2000; they might cause the device to potentially
overheat or alter the performance of the antenna.
• Store the M2000 in a safe place when not in use.
5G MiFi M2000 USER GUIDE 19
2
Touchscreen
Overview
Wi-Fi Settings
Connected Devices
Data Usage
Settings
Universal Charging
Software Updates
Messages
About
Help
5G MiFi M2000 USER GUIDE 20
Overview
You can manage, monitor, and customize your M2000 settings directly on the M2000 touchscreen, or by
using the M2000 Admin Web UI. This chapter explains the features available with the touchscreen.
Home Screen
The Home screen lets you see what your M2000 is doing at a glance.
Status Bar: The top of the screen displays status indicators, which may include: network signal strength
, network type (for example, 5G), data traffic activity , unread system messages , battery
, and USB tethered .
InfoPanel: This panel presents a carousel display of current information on your M2000. Initially, it
displays device usage, but may also display other information, such as when Airplane mode is on, or if
there is a SIM card error. Swipe left/right through the displays.
AppPanel: Displays whether Wi-Fi is ON or OFF (tap to access the Wi-Fi menu). Displays how many
devices are connected to your M2000 Wi-Fi primary and guest network (tap to access the Connected
Devices menu). Tap to view the name and password for your primary network.
Menu provides access to all menu options Help provides access to info screens and tutorial
S Swipe up/down to scroll through options
5G MiFi M2000 USER GUIDE 21
Navigation Tips
• Tap on the arrows to navigate through topics.
• Use to return to the Home screen.
• A multiple screen icon indicates there are multiple screens on that topic.
• Swipe left and right through screens.
• If there is a scroll bar visible on the right, swipe up or down to scroll.
Wi-Fi Settings
The Wi-Fi Settings screen allows you to turn Wi-Fi ON/OFF and select primary and guest network
settings.
NOTE: Wi-Fi settings can be locked from the Admin Web UI. If they are locked, you will see an error
message and they must be unlocked from the Admin Web UI Wi-Fi Settings page.
To manage Wi-Fi settings, tap the Wi-Fi icon on the Home screen (or tap Menu > Wi-Fi Settings).
Tap Make selections
Wi-Fi
Use the Wi-Fi ON/OFF slider to turn Wi-Fi ON or OFF. This selection affects primary and guest networks.
NOTE: If Wi-Fi is OFF, the only way to connect devices to the M2000 is by tethering with the USB cable.
5G MiFi M2000 USER GUIDE 22
Band Selection
Use the default values as they appear or adjust them for your environment.
Each network can be accessed over two bands: 2.4 GHz and 5 GHz:
• The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a
few years old or older. This band passes through walls better and propagates over longer
distances, so it may have a longer range.
• The 5 GHz band is best for newer devices. It offers better throughput, reduced interference and
faster data speeds, but does not pass through walls as well as the 2.4 GHz band.
NOTE: You must assign at least one band for the guest network before it can be turned on.
When you make a selection, M2000 notifies you that it is applying changes and returns to the screen
when finished.
Tap Help me choose for more information.
Wi-Fi Name/Password
Use the Wi-Fi Name/Password screens to view information on your primary and guest network and to
find your passwords. (You can also access these screens by tapping the icon on the Home screen.)
Swipe left to view the Guest Wi-Fi Network screen and left again to view information.
To turn on your guest network, assign it at least one band in Wi-Fi Settings > Band Selection.
NOTE: You can change or hide the network name and password information shown on these screens
using the Admin Web UI Wi-Fi pages.
5G MiFi M2000 USER GUIDE 23
Wi-Fi Protected Setup (WPS)
Enabling Wi-Fi Protected Setup (WPS) allows compatible Wi-Fi devices to easily connect to your M2000
primary or guest network.
NOTE: If WPS is off, you can turn it on using the Admin Web UI Wi-Fi pages.
Tap a network Select a connection option
Use WPS Button
Press the WPS button on the connecting device. A notification appears when successful.
Enter PIN
If connecting device has a WPS PIN, enter it and tap Enter.
If unsuccessful, tap Restart WPS to try again.
5G MiFi M2000 USER GUIDE 24
Connected Devices
The Connected Devices screen lists all devices currently connected to your M2000, along with the
network they are using. You can view device details and block or unblock devices from Internet access.
To manage connected devices, tap the connected devices icon on the Home screen (or tap Menu >
Connected Devices).
Tap Tap a device for more details or to block devices
T Tap Blocked Devices to unblock devices
Connected Devices (Details and Blocking)
Tap Block to block Tap Confirm to block the device
Swipe left/right for a different device
Blocked Devices (Unblocking)
Tap Blocked Devices to unblock Tap Unblock. The device is removed from
Blocked Devices and added to Connected Devices.
Swipe left/right for a different blocked device.
5G MiFi M2000 USER GUIDE 25
Data Usage
You can view data usage on the Home screen, or tap Menu > Data Usage.
Tap Menu Tap Data Usage View estimated usage and plan info
NOTE: Data usage estimates may not include roaming. If roaming is on, an informational screen
appears. Tap Continue for the Data Usage screen.
5G MiFi M2000 USER GUIDE 26
Settings
Use the Settings screen change various M2000 settings or reset your M2000 to the original factory
settings.
NOTE: Settings can be locked from the Admin Web UI. If they are locked, you will receive an error
message and they must be unlocked from the Admin Web UI (Settings > Preferences > Device
Preferences).
Tap Menu Tap Settings Set ON/OFF slider or tap a setting
Slide desired alerts ON/OFF Set touchscreen language Set touchscreen timeout Select a network
Set timer for sleep mode Tap Factory Reset to restore all settings Use the Admin Web UI
to the factory default values. Your M2000
will turn off and then on again and all
connected devices will be disconnected.
NOTE: Factory Reset can be locked from the Admin Web UI. If it is locked, you will receive an error
message and it must be unlocked from the Admin Web UI (Settings > Preferences > Device Preferences).
CAUTION: Factory Reset returns your M2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
5G MiFi M2000 USER GUIDE 27
Universal Charging
You can use the USB-C port on your M2000 to charge other devices, like a cell phone or tablet. The
Universal Charging touchscreen provides battery and charging information.
NOTE: Do not use the Universal Charging feature if you want to use the battery for a full day.
Tap Menu Swipe up and tap Universal Charging View charging capability
Tap for more info
Software Updates
Software updates are delivered to the M2000 automatically over the mobile network. Use the Software
Updates screen to view the current software version, the last check for updates, update history, and to
check for a new update.
Tap Menu Swipe up and tap Software Update Tap Check History View History
Check for Update: Use this button to check for new software updates. NOTE: Software updates are
delivered to the M2000 automatically over the network, so this is usually not necessary.
Messages
You can check messages on your M2000 with the Messages screen. There should not be many
messages; most will be from your Mobile Network Operator Network (MNO).
Tap Menu Swipe up and tap Messages View and manage messages
5G MiFi M2000 USER GUIDE 28
About
You can view detailed information about your M2000 with the About screen.
Tap Menu Swipe up and tap About View details about your M2000
The About touchscreen provides the following information:
Model: M2000.
SW Version: The version of the software currently installed on your M2000.
Wireless Number: The phone number stored in the SIM card for your M2000.
IMEI: The International Mobile Equipment Identity (IMEI) for this device. This is a 15 digit code used to
uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
Battery Level: The percentage of charge currently on the battery.
Battery Status: The status of the battery.
Internet Status: The current Internet status.
Technology: The current cellular data connection, for example, 5G.
Network: The name of the Mobile Network Operator (MNO).
Signal Strength: The strength of the cellular signal, measured in dBm. Higher absolute values indicate a
stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.
SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values
are positive, and higher numbers are better.
Roaming: Indicates whether roaming is on.
APN: The Access Point Name (APN) available from the network.
IP Address: The Internet IP address assigned to your M2000.
Help
When you see on a screen, tap it for more information on that topic, or use the Help menu. The Help
screen provides all the help topics and a tutorial for your M2000.
Tap or Tap Help and then Select a topic View Help topic
5G MiFi M2000 USER GUIDE 29
3
Admin Website
Overview
Admin Password
Managing Data Usage
Managing Wi-Fi Settings
Managing Connected Devices
Managing Settings
Viewing Info About the M2000
Getting Help
5G MiFi M2000 USER GUIDE 30
Overview
On a computer or device connected to your M2000, open any web browser and go to http:/my.MIFI/ or
http://192.168.1.1.
Home Page
The Home page is the local gateway to configuring and managing your M2000. It displays current data
usage and Wi-Fi status, lists currently connected devices, and offers links to other pages with option
settings and help.
Click in the bottom-right corner of a panel to access screens with further information and options.
Side Menu
Each subscreen in the M2000 Web User Interface includes a menu on the left, which you can use to
return to the Home page or jump to other pages. The current page is indicated by a blue bar.
5G MiFi M2000 USER GUIDE 31
Admin Password
The Admin password is what you use to sign into the M2000 Web UI. Initially, it is the same as the
default password for your M2000 primary network. Tap Wi-Fi Name/Password on the Home
touchscreen of your M2000 to view the password.
NOTE: You can set up separate Wi-Fi passwords both primary and guest networks in Wi-Fi, but these
are different from the Admin password, which is for this Web Interface.
Important: It is critical that you change the Admin password from the default to keep the device
and your network secure.
Changing the Admin Password
To change the Admin password:
1. Click the down arrow next to Sign Out in the top-right corner of any Web Interface page and
select Admin Settings > Change Device Admin Password.
2. Enter your current Admin password, then click Continue.
3. Enter your current Admin password, then enter a new password and confirm it.
4. Select a security question from the drop-down list and type an answer to question in the Answer
field. NOTE: Answers are case-sensitive.
5. Click Save Changes.
The next time you sign in to the M2000 Web Interface, use the new Admin password. If you cannot
remember the password, click I forgot the Admin password. After you correctly answer the security
question you set up, the current password is displayed.
Hiding the Admin Password on the Touchscreen
The Admin password can be viewed on the M2000 touchscreen by tapping Admin Website from the
Help menu.
To hide the Admin password:
1. Click the down arrow next to Sign Out in the top-right corner of any Web Interface page and
select Admin Settings.
2. Move the ON/OFF slider to the right to hide the Admin password on the M2000 touchscreen. The
Admin password is no longer visible on the touchscreen.
3. Exit the dialog.
5G MiFi M2000 USER GUIDE 32
Managing Data Usage
On the Web UI Home page, the Data Usage panel displays graphs of your M2000 data usage for the
current billing cycle.
To view the Data Usage page, select from the Home page Data Usage panel (or select Data Usage
from the Web UI side menu). The Data Usage page appears.
5G MiFi M2000 USER GUIDE 33
Data Usage Page
Use the Data Usage page to view details about your M2000 data usage and billing plan.
The data usage graph displays vary according to plan, but generally include:
• Estimated percentage of data remaining for the current billing cycle
• Number of days left in the billing cycle
• Data limit on your plan
• Estimated amount of data used in the current billing cycle
• Estimated amount of data remaining for the current billing cycle
• Date the billing cycle ends
Reset data counter now: Restarts data usage at zero.
Reset data counter on this day of the month: Specify a day of the month to restart data usage at
zero.
Maximum data limit: Enter a data limit.
Select Save Changes.
5G MiFi M2000 USER GUIDE 34
Managing Wi-Fi Settings
Your M2000 offers primary and guest networks for accessing the Internet over Wi-Fi. Each network can
be accessed over two bands: 2.4 GHz and 5 GHz.
On the Web UI Home page, the Wi-Fi panel shows the current name (SSID) and state of primary and
guest networks. Click the eye icon to view the current passwords for each.
To manage settings for these networks, select from the Home page Wi-Fi panel (or select Wi-Fi from
the Web UI side menu).
The Wi-Fi page includes three tabs:
• Settings
• Primary Network
• Guest Network
5G MiFi M2000 USER GUIDE 35
Settings Tab
You can use the default values as they appear on this tab, or can adjust them for your environment.
Wi-Fi
Use the Allow Wi-Fi devices to connect ON/OFF slider to turn Wi-Fi on or off. This selection affects
primary and guest networks. NOTE: If Wi-Fi is off, the only way to connect devices to the M2000 is by
tethering with the USB cable.
Use the Allow Wi-Fi setting changes from the touchscreen ON/OFF slider to allow or disallow
setting Wi-Fi options on the M2000 touchscreen. This selection affects primary and guest networks.
Select Change connection limit to change the maximum number of devices allowed to connect to
your M2000 Wi-Fi. Use the slider to select a number and click Save Changes. The maximum number of
connected devices is 30.
5G MiFi M2000 USER GUIDE 36
Band Selection
Each network can be accessed over two bands: 2.4 GHz and 5 GHz:
• The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are
a few years old or older. This band passes through walls better and propagates over longer
distances, so it may have a longer range.
• The 5 GHz band is best for newer devices. It offers better throughput, reduced interference and
faster data speeds, but does not pass through walls as well as the 2.4 GHz band.
NOTE: The guest network must be assigned at least one band before it can be turned on.
2.4 GHz Band Selection
This section displays the 802.11 Mode in use when the 2.4 GHz band is active and allows you to select
a Channel.
NOTE: Leave the Channel set to Automatic unless you need to choose a particular channel for your
environment.
5 GHz Band Selection
This section displays the 802.11 Mode in use when the 5 GHz band is active and allows you to select a
Bandwidth and Channel.
Bandwidth: Leave bandwidth at the default setting unless you experience interference with other Wi-
Fi devices. If you experience interference, try lowering the setting to reduce the interference.
NOTE: Leave the Channel set to Automatic unless you need to choose a particular channel for your
environment.
Select Save Changes to store new settings.
5G MiFi M2000 USER GUIDE 37
Primary Network Tab
Use these settings to connect initially to the primary Wi-Fi network or change primary network
information. Connected devices must use the Wi-Fi settings shown on this screen.
NOTE: If you change these settings, existing connected devices may lose their connection.
Primary network name (SSID): Enter a primary network name (SSID) to set up or change the primary
network name. The name can be up to 32 characters long.
Security: Select an option for Wi-Fi security:
• WPA3/WPA2 Transition is the most secure method of Wi-Fi Protected Access and should be
used if possible for WPA2 and WPA3 compliant devices.
• WPA2 Personal PSK (AES) can be used for WPA2 devices.
• WPA/WPA2 Mixed Mode can be used if some of your older devices do not support WPA2.
• None allows others to monitor your Wi-Fi traffic and use your data plan to access the Internet.
NOTE: Avoid using this option.
Password: Enter a Wi-Fi password, or you can use the Generate new password button.
Important: It is critical that you change the password from the default and use a different password
from your Admin password to keep the device and your network secure.
Generate new password: This button inserts a strong random password in the Password field.
You can click the eye icon to view the password.
5G MiFi M2000 USER GUIDE 38
Hide primary network name (SSID) on the touchscreen: Check this box to hide the Wi-Fi primary
network name on the M2000 touchscreen. If unchecked, the primary network name is visible on the
touchscreen.
Hide password on touchscreen: Check this box to hide the Wi-Fi primary network password on the
M2000 touchscreen. If unchecked, the primary network password is visible on the touchscreen.
Broadcast primary network name (SSID): Check this box to display the Wi-Fi primary network in the
list of available Wi-Fi networks on your connected devices. If unchecked, this network is not visible to
connected devices.
WPS: Check this box to use Wi-Fi Protected Setup (WPS) for the primary network. WPS allows
compatible devices to connect to a Wi-Fi network without having to manually enter the password.
Wi-Fi privacy separation: Check this box to keep each connected device on this network isolated
from all other connected devices. This provides additional security if some connected devices are
unknown or not completely trusted. NOTE: For normal operation, this should be unchecked.
Select Save Changes.
5G MiFi M2000 USER GUIDE 39
Guest Network Tab
The Wi-Fi guest network allows you to segregate traffic to a separate network rather than share access
to your Wi-Fi primary network. Use settings on this tab to set up or change Wi-Fi guest network
information. Connected devices must use the Wi-Fi settings shown on this screen to connect to the
guest M2000 Wi-Fi network.
NOTE: To turn the Wi-Fi guest network on, you must select at least one band for Guest Network under
Band Selection on the Wi-Fi Settings tab and then select Save Changes.
Guest network name (SSID): Enter a guest network name (SSID) to set up or change the guest
network name. The name can be up to 32 characters long.
Security: Select an option for Wi-Fi security:
• WPA3/WPA2 Transition is the most secure method of Wi-Fi Protected Access and should be
used if possible for WPA2 and WPA3 compliant devices.
• WPA2 Personal PSK (AES) can be used for WPA2 devices.
• WPA/WPA2 Mixed Mode can be used if some of your older devices do not support WPA2.
• None allows others to monitor your Wi-Fi traffic and use your data plan to access the Internet.
NOTE: Avoid using this option.
Password: Enter a Wi-Fi password, or you can use the Generate new password button.
Important: It is critical that you change the password from the default and use a different password
from your Admin or primary network password to keep the device and your network secure.
5G MiFi M2000 USER GUIDE 40
Generate new password: This button inserts a strong random password in the Password field.
You can click the eye icon to view the password.
Hide guest network name (SSID) on the touchscreen: Check this box to hide the Wi-Fi guest
network name on the M2000 touchscreen. If unchecked, the guest network name is visible on the
touchscreen.
Hide password on touchscreen: Check this box to hide the Wi-Fi guest network password on the
M2000 touchscreen. If unchecked, the guest network password is visible on the touchscreen.
Broadcast guest network name (SSID): Check this box to display the Wi-Fi guest network in the list
of available Wi-Fi networks on your connected devices. If unchecked, this network is not visible to
connected devices.
WPS: Check this box to use Wi-Fi Protected Setup (WPS) for the guest network. WPS allows compatible
devices to connect to a Wi-Fi network without having to manually enter the password.
Wi-Fi privacy separation: Check this box to keep each connected device on this network isolated
from all other connected devices. This provides additional security if some connected devices are
unknown or not completely trusted. NOTE: For normal operation, this should be unchecked.
Select Save Changes.
5G MiFi M2000 USER GUIDE 41
Managing Connected Devices
On the Web UI Home page, the Connected Devices panel lists all devices currently connected to your
M2000, along with the network they are using.
To manage connected devices, select from the Home page Connected Devices panel (or select
Connected Devices from the Web UI side menu).
5G MiFi M2000 USER GUIDE 42
Connected Devices Page
This page provides details about each device connected to the M2000 and allows you to edit how
device names appear in the Web UI. You can also block or unblock a device from Internet access.
Connected Devices
This table lists all devices connected to the M2000:
Device: An icon indicates the connection type (Wi-Fi or USB) for each device. (You can hover
over the icon to read the type of connection.) The name of the connected device is usually the
hostname set on the connected device. In rare cases, the hostname may be unavailable.
Network: Indicates whether the device is connected to the primary or guest network.
Block: Select this box to disconnect a device and prevent it from reconnecting. Select Save
Changes. The device is removed from the Connected list and appears in the Blocked list
below.
NOTE: This option is available for each device connected through Wi-Fi, but is not available for
your own device or devices connected via USB.
To view details on a device or change the name of the device as it appears in this Web UI, click the
down arrow icon on the right to expand the device row. The following information appears:
• Name: To change how the device name appears in this Web UI, enter a different name. NOTE:
This only changes the device name in the M2000 Web UI.
• IPv4: The IP address of the connected device.
• MAC Address: The MAC Address (unique network identifier for this connected device).
• Link Local: The Link-Local IPv6 address if the connected device supports IPv6.
5G MiFi M2000 USER GUIDE 43
Click the up arrow icon to collapse the row.
Select Change connection limit to change the maximum number of devices allowed to connect to
your M2000 Wi-Fi. Use the slider to select a number and click Save Changes. The maximum number of
connected devices is 30.
Blocked
This section lists all devices blocked from connecting to the M2000.
NOTE: Since blocked devices are not currently connected, they do not have an IP address. Instead,
they are identified by their name and MAC address.
To unblock a blocked device, click the Unblock button and select Save Changes. The device is
removed from the Blocked list and appears in the Connected Devices list above.
5G MiFi M2000 USER GUIDE 44
Managing Settings
On the Web UI Home page, the Settings panel shows the current Mobile Network, Port Filtering, and
GPS settings (ON/OFF), and the date and time of the last system update.
To change system settings, select from the Home page Settings panel (or select Settings from the
Web UI side menu).
The Settings page includes five tabs:
• Preferences
• Software Update
• Backup and Restore
• GPS
• Advanced
5G MiFi M2000 USER GUIDE 45
Preferences Tab
This tab allows you to configure options for the M2000 touchscreen, notification settings, and Web UI
display settings.
The Preference tab includes three sub tabs:
• Device Preferences
• Notifications
• User Preferences
Device Preferences Sub Tab
Use this page to set options for the M2000 touchscreen.
USB mode when connected to a computer: Use the drop-down list to select the type of connection
you want for devices connecting to the M2000 USB-C port: USB charging, Internet access via USB and
Wi-Fi, or Internet access via USB only.
Prompt on USB connection: Check this box for a prompt to display on the M2000 screen when a
device connects via USB. The prompt allows selection of the USB mode of connection. NOTE: A USB
mode selection made on the M2000 touchscreen does not change the setting above. The setting
above acts as a default, and the choice on the M2000 touchscreen sets the mode for the current USB
session only.
5G MiFi M2000 USER GUIDE 46
Turn off screen: Use the drop-down list to select how long you want the M2000 to be inactive before
the touchscreen turns off.
Sleep: Use the drop-down list to select how long you want the M2000 to be inactive before entering
sleep mode.
Shutdown: Use the drop-down list to select how long you want the M2000 to be inactive before
shutting down.
Universal Charging
Stop charging external device when battery reaches: Use the drop-down list to select a battery
percentage for the M2000 at which you want to stop charging other devices in order to reserve M2000
battery power. NOTE: Do not use the Universal Charging feature if you want to use the battery for a
full day.
Current Status: The current status of universal charging:
Charging – A device is being charged from the M2000 battery.
Available – If a device connects to the M2000 USB-C port, it will be charged.
Not available (low battery) – The M2000 battery is too low to charge a device.
Allow settings changes from the touchscreen: Use the ON/OFF slider to allow or disallow
configuration of settings on the M2000 touchscreen. NOTE: If ON, settings can be configured on the
M2000 touchscreen, including Factory Reset, which resets all settings to factory default settings and
disconnects all connected devices.
Allow factory reset from the touchscreen: Use the ON/OFF slider to allow or disallow
factory reset from the M2000 RESET button and touchscreen (Settings > Factory Reset). If ON, factory
reset is allowed from the M2000 RESET button and touchscreen. Factory reset resets all settings to
factory default settings and disconnects all connected devices. NOTE: If Allow settings changes from
the touchscreen (above) is OFF, Settings > Factory Reset is not available on the touchscreen, even
when this slider is ON.
5G MiFi M2000 USER GUIDE 47
Notifications Sub Tab
Use this page to set options for notifications on your M2000.
Stealth mode: Check this box to turn off the LED and audio capabilities of your M2000. NOTE: If
checked, other than the startup process, the M2000 touchscreen turns on only when the Power
button is pushed.
Turn off sign-of-life LED: Check this box to turn off the LED status light. When unchecked, the LED
blinks slowly as a “sign of life”. This option is grayed out if Stealth mode is on.
Indicate alerts with screen: Check this box to turn on your M2000 touchscreen when an alert
message displays. This setting is enabled by default.
Indicate alerts with sound: Check this box to have your M2000 make sounds upon startup,
shutdown, and other various events. This setting is enabled by default. This option is grayed out if
Stealth mode is on.
5G MiFi M2000 USER GUIDE 48
Play sounds for these alerts:
Check the boxes for the events you want to trigger an audio alert:
Startup/Shutdown
Low battery
Critical low battery
Charging device
Universal charging
USB mode
SIM status
New message
Connected device joins
Software update
Roaming
Wi-Fi off
Network selection
Service notifications
NOTE: This section is grayed out if the Stealth mode setting above is checked, or Indicate alerts with
sound is unchecked.
5G MiFi M2000 USER GUIDE 49
User Preferences Sub Tab
Use this page to change how dates, time, and numbers are displayed in the M2000 Admin Web UI.
Language: Select a language for the Admin Web UI.
Date: Select the date format to be used throughout the Web UI (mm/dd/yyyy or dd/mm/yyyy).
Time: Select the time format to be used throughout the Web UI (12 or 24 hour).
Distance: Select the distance format to be used for the Web UI when marking GPS altitude and
accuracy (Feet or Meters).
Number format: Choose the format for decimal numbers displayed in the Web UI (using a period or
comma as the decimal point).
Select your display choices from the drop-down menus and click Save Changes to update settings.
5G MiFi M2000 USER GUIDE 50
Software Update Tab
Software updates are delivered to the M2000 automatically over the mobile network. This tab displays
your current software version, last system update information, software update history, and allows
you to check for new software updates.
Current Software
Software version: The version of the software currently installed on your M2000.
Check for New Software Update
Last check for update: The date and time the M2000 last checked to see if an update was available.
Update status: This is area is usually blank. If you check for an update, the result of that check, or the
download progress of an update displays.
Check for Update: Click this button to manually check for available software updates. If a new
software update is available, it is automatically downloaded.
Last Software Update
This section displays details about the last software update.
Software Update History
This section displays details of the last updates that have been downloaded and installed to this
device. If no updates have been installed, this section displays the current software version.
5G MiFi M2000 USER GUIDE 51
Backup and Restore Tab
Use this tab to back up current M2000 settings to a file on your computer, restore (upload) a
previously-saved configuration file, reset the router to factory defaults, or restart or turn off your
M2000.
Backup Configurations
To back up current M2000 settings to a file on your computer, enter your Admin password in the
Admin password field.
The initial Admin password is the same as the default password for your M2000 primary network. Tap
Wi-Fi Name/Password on the Home screen of your M2000 to view the password. If you have changed
the Admin password and don’t remember it, select Sign Out in the top-right corner of the Home page,
click I forgot the Admin password, and answer the displayed security question. The current Admin
password will be displayed.
5G MiFi M2000 USER GUIDE 52
NOTE: If you enter an incorrect password five times in a row, you will be locked out of the Web UI. To
unlock it, restart your M2000.
Click the Download button. The file is automatically downloaded to your Downloads folder. This
configuration file contains all settings for your M2000.
NOTE: The backup file cannot be edited or viewed on the downloaded system or on any other device.
This file can only be restored for this model of MiFi.
Restore Settings
CAUTION: Restoring settings (uploading a configuration file) changes ALL of the existing settings to
match the configuration file. This may change the current Wi-Fi settings, breaking all existing
connections to the M2000 and disconnecting you from the Web UI.
To restore system settings from a backup settings file, enter your Admin password in the Admin
password field.
In the Select a file field, click Browse and choose a backup settings file to restore.
NOTE: You can only restore a file that was created for this model of MiFi.
Click the Restore now button.
Restore to Factory Defaults
Restore factory defaults: This button resets all settings to their factory default values.
CAUTION: This initiates a restart and may change the current Wi-Fi settings, breaking all existing
connections to your M2000 and disconnecting you from the Web UI.
Restart M2000
Restart: This button turns your M2000 off and on again.
Turn off M2000
Restart: This button turns your M2000 off.
5G MiFi M2000 USER GUIDE 53
GPS Tab
The M2000 incorporates a GPS receiver. The GPS receiver can determine your current location. Use this
tab to enable GPS, view current location information, and to enable GPS streaming to devices with the
GPS over Wi-Fi feature.
GPS Settings
Enable GPS: This setting enables or disables the GPS radio on your M2000. When the ON/OFF slider is
ON, the device acquires GPS and makes GPS location data available on this page. A GPS Agreement
appears, click Confirm to proceed. When OFF, no GPS data is available.
Turn off GPS when the M2000 restarts: This setting determines when the GPS receiver will turn off,
once it is on. When the ON/OFF slider is ON, the GPS receiver turns off when the M2000 is shut down.
You will need to turn it on again the next time the GPS receiver is needed.
Turn on GPS over Wi-Fi: Allows you to share location information with connected devices. Raw GPS
data is provided in the form of a National Marine Electronics Association (NMEA) text stream. You can
use third-party applications to utilize or forward the GPS data to a remote server. When the ON/OFF
slider is ON, location information can be shared.
Port Number: The TCP port number used to establish a connection to the M2000 and obtain raw GPS
data for the GPS over Wi-Fi feature. Unless there is a good reason to do so, you should not change the
port number. Acceptable port values are between 1024 and 65535.
5G MiFi M2000 USER GUIDE 54
GPS Driver
For the GPS over Wi-Fi feature, if you want to access the GPS data stream from a virtual COM port
instead of the TCP port (above), use the Download Driver button to download and install a GPS driver
for your Windows platform. This driver creates a virtual NMEA port, obtains GPS data from the M2000,
and makes this GPS data available to NMEA-aware third-party applications.
Current Location
Latitude: Latitude for the last location fix.
Longitude: Longitude for the last location fix.
Altitude: Altitude for the last location fix.
Accuracy: A measure of the accuracy of the horizontal position obtained by the GPS receiver.
NOTE: You can change the format of measurement (Feet or Meters) in Settings > Preferences > User
Preferences.
Advanced Tab
Advanced settings are intended only for users with advanced technical knowledge. For information
about the Advanced Settings page, go to Chapter 4, Advanced Settings on page 66.
5G MiFi M2000 USER GUIDE 55
Viewing Info About the M2000
On the Web UI Home page, the About panel shows current Internet status, the name of the network to
which the M2000 is connected, technology, and amount of time connected.
To view more detailed information about your M2000 and its use, select from the Home page About
panel (or select About from the Web UI side menu).
The About page includes four tabs:
• Internet Status
• Diagnostics
• Device Info
• Logs
5G MiFi M2000 USER GUIDE 56
Internet Status Tab
Use the Internet Status tab to view general Internet connection and system information.
General
Status: The current status of the M2000 Internet connection.
Network Name: The name of the network for the current Internet session established.
Technology: Indicates the current cellular data connection, for example, 5G.
Time Connected: The amount of time that has elapsed since the connection for the current Internet
session was established.
Received: The amount of data received for the current Internet session. This counter starts at zero
when the connection is established.
Transmitted: The amount of data transmitted for the current Internet session. This counter starts at
zero when the connection is established.
5G MiFi M2000 USER GUIDE 57
IPv4
• IP Address: The Internet IP address assigned to the M2000.
• Mask: The network mask associated with the IPv4 address.
• Gateway: The gateway IP address associated with the IPv4 address.
• DNS: The IPv4 Domain Name Server currently used by the M2000.
IPv6
• IP Address: The global IPv6 address for the M2000 (blank if IPv6 is turned off or is not
supported by the current network connection or operator).
• DNS: The IPv6 Domain Name Server currently used by the M2000 (blank if IPv6 is turned off or is
not supported by the current network connection or operator).
Click the View Internet Sessions button to display Internet session data.
NOTE: Internet Sessions are presented in date order.
Date/Time: The date and time the Internet session began.
Duration: The total amount of time for the Internet session.
Received Data: The amount of data received for the Internet session. This counter starts at zero when
the connection is established.
Transmitted Data: The amount of data transmitted for the Internet session. This counter starts at zero
when the connection is established.
Total Data: The total amount of data for the Internet session. This is the sum of Received Data and
Transmitted Data.
Roaming Status: The amount of roaming data if roaming. NOTE: Blank indicates home network.
IPv4 Address: The IP address for the session.
IPv6 Address: The global IPv6 address for the session (blank if IPv6 is turned off or is not supported by
the current network connection or carrier).
5G MiFi M2000 USER GUIDE 58
Diagnostics Tab
This tab displays detailed information used solely for troubleshooting or technical support.
Modem
Mobile number (MDN): The phone number of your M2000.
IMEI: The International Mobile Equipment Identity (IMEI) for your M2000. This is a 15 digit code used to
uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
IMEISV: A combination of the IMEI and an approval number for this type of device.
FW Version: The version of the firmware (software) currently installed on your M2000.
SIM Status: Indicates the status of the SIM card. If the SIM card is missing, or there is some form of SIM
error, connection to the mobile network is not possible.
ICCID: The unique ID number assigned to the SIM card. This field is blank if there is no SIM card
installed, or a SIM error condition exists.
Network
Status: The status of the network: Not available or Available.
Network Operator: The name of the Mobile Network Operator (MNO).
Signal Strength: The strength of the cellular signal, measured in dBm. Higher absolute values indicate
a stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.
5G MiFi M2000 USER GUIDE 59
SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values
are positive, and higher numbers are better.
Band: The band in use for the current connection.
Roaming: Indicates whether roaming is on.
5G MiFi M2000 USER GUIDE 60
Device Info Tab
Use this tab to view details about your internal WAN connection.
General
Manufacturer: Inseego.
Model: M2000.
Hardware Version: The version of hardware.
Device Version: The version of firmware (software) currently installed.
Software Components
OS Version: The version number for the Operating System and its components.
Modem Firmware Version: The version of firmware (software) currently installed for the modem
component.
Wi-Fi Firmware version: the version of firmware (software) currently installed for the Wi-Fi
component.
Web UI Version: The version number for the M2000 Admin Web UI.
Display UI Version: The version number for the software controlling the M2000 touchscreen.
PRI Version: The configuration version currently applied to the M2000.
5G MiFi M2000 USER GUIDE 61
Logs Tab
Use this tab to view log information for troubleshooting.
Log Settings
Turn on Logging: Check this box to turn on logs as needed.
Automatically clear logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is
full, the oldest data is deleted regardless of this setting.
Click Save Changes to enact changes.
If logs are turned on, the following are visible:
Click on Mobile Network Log for log data of connections to the mobile network.
Click on Device Log for log data of events other than mobile data connections that occurred on this
device.
Refresh: Updates the displayed log data.
Clear log: Deletes all existing log data. This makes new data easier to read.
Export log: Allows you to export log data.
5G MiFi M2000 USER GUIDE 62
Getting Help
On the Web UI Home page, the Help panel provides links to introductory help and support.
To view more detailed help information, select from the Home page Help panel (or select Help from
the Web UI side menu).
The Help page includes two tabs:
• Help
• Customer Support
5G MiFi M2000 USER GUIDE 63
Help Tab
This page provides links to help topics for every page of the Admin Web UI and general topics useful
for getting started with your M2000.
Customer Support Tab
Use the Customer Support tab for useful links and support information.
5G MiFi M2000 USER GUIDE 64
4
Advanced Settings
Overview
Using Advanced Settings
5G MiFi M2000 USER GUIDE 65
Overview
The Advanced Settings pages on the M2000 Admin website are intended for users with technical
expertise in the area of telecommunication and networking.
WARNING! Changing the Advanced settings may be harmful to the stability, performance, and
security of the M2000.
Using Advanced Settings
When you select the Advanced tab on the Settings page, a warning message appears. If you click
Continue, the Network tab of the Advanced Settings page appears.
The Advanced Settings page includes ten tabs:
• Networks
• Manual DNS
• SIM
• Firewall
• MAC Filter
• LAN
• Port Filtering
• Port Forwarding
• VPN
• Inseego Connect
5G MiFi M2000 USER GUIDE 66
Networks Tab
In most configurations, the M2000 is used with a dynamic IP and SIM and the Access Point Name (APN)
is available from the network, for example: fast.t-mobile.com. However, if you are on a private network,
you may need to set the APN on this tab for the network to communicate with the M2000.
Network Selection
Allow device to connect to the mobile network: Use the ON/OFF slider when necessary to turn off
cellular data and prevent access to the mobile network. This prevents connected devices from
connecting to the Internet and using your M2000 mobile data plan. For normal operation, this setting
must be left on.
Allow device to connect to the mobile network when roaming: Use the ON/OFF slider to turn off
cellular data and prevent access to the mobile network when roaming.
Network Technology: By default, your M2000 is set to utilize both LTE and 5G technology. You can
use the drop-down to select LTE/UMTS.
Enable automatic network selection: When the ON/OFF slider is ON, your M2000 automatically
selects the best available network and you cannot use Select Network Manually below.
Select Network Manually: You may wish to use this option if multiple networks are available and you
have a preference. NOTE: This option is available only if Enable automatic network selection is off.
Click the button to scan for available networks, then choose the preferred network.
5G MiFi M2000 USER GUIDE 67
APN Settings
APN: Use the drop-down to select from the list of T-Mobile APNs, or if you are on a private network,
select Add APN. When you select Add APN, an additional line appears in which to enter the APN for
your private network.
PDP: Select the Packet Data Protocol (PDP) type from the drop-down list: IPv6IPv4 (default), IPv4, or
IPv6.
CAUTION: Changing the APN may cause a loss of data connectivity and disconnect you from the Web UI.
Click Save Changes. The M2000 will reboot for changes to take effect.
Manual DNS Tab
The M2000 automatically selects a Domain Name Server (DNS). This tab allows you to manually assign
up to two DNS IP addresses.
Turn on manual DNS: Check this box to manually select a DNS.
DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual
DNS feature.
DNS 2 IP address: Enter the IP address for the secondary (backup) DNS. This address is optional and
may be left blank if desired.
Click Save Changes.
5G MiFi M2000 USER GUIDE 68
SIM Tab
The SIM card in your M2000 can be locked using a PIN. If the SIM card is locked, you must enter the PIN
before connecting to the mobile network. Once entered, the PIN is remembered until the next
shutdown. You may also need to provide the existing PIN to change a SIM. The default PIN is available
from your service provider.
Use this page to unlock your SIM or enter a SIM PIN.
SIM PIN Lock: Indicates whether the PIN lock feature is in use. If On, the PIN lock has been turned on,
and the SIM PIN must be entered to connect to the mobile network. If Off, the PIN lock feature is not
turned on and the SIM PIN is not required.
SIM status: The current status of the SIM card. Possible states include:
Ready – No SIM PIN is needed.
PIN Locked - SIM PIN must be entered before you can use the mobile network.
PUK Locked - PUK (personal unblocking key) for the SIM must be entered in order to continue.
The PUK can be obtained from your service provider.
Unlocked - SIM PIN was needed, but has already been entered.
No SIM - No SIM is detected. Check that the SIM is inserted correctly.
SIM Error - SIM is detected, but is not responding as expected and cannot be used.
5G MiFi M2000 USER GUIDE 69
Desired Action: The actions available depend on the SIM status. Possible operations include:
PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN.
NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter
indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be
obtained from your service provider.
PUK Lock - If the SIM is currently PUK locked, the only operation possible is to enter the PUK.
NOTE: If an incorrect PUK is entered too many times, the SIM becomes permanently unusable.
You will need to obtain a new SIM. A counter indicates how many entry attempts remain.
Turn on PIN Lock - Sets the SIM so that entry of a PIN is required upon startup to connect to
the mobile network. To perform this operation, you must enter the current PIN.
Turn off PIN Lock - Turns off a PIN lock that was previously turned on so that entry of a PIN is
no longer required to connect to the mobile network. To perform this operation, you must
enter the current PIN.
Current PIN: Enter the current PIN.
NOTE: The default SIM PIN is available from your service provider.
Click Save Changes.
5G MiFi M2000 USER GUIDE 70
Firewall Tab
The M2000 firewall determines which Internet traffic is allowed to pass between the M2000 and
connected devices and protects your connected devices from malicious incoming traffic from the
Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of
the firewall, designate a specific device to receive all traffic, and set up specific firewall rules.
VPN Passthrough
To use the VPN Passthrough, ensure the ON/OFF slider is ON. This allows you to establish a VPN
tunnel while using your M2000.
IPv6 Transparent Mode
To use IPv6 Transparent Mode, move the ON/OFF slider to ON. This allows connected devices to be
accessible from the Internet.
DMZ
DMZ allows the connected device specified as the DMZ IP address (Destination IP address) to receive
all traffic that would otherwise be blocked by the firewall.
NOTE: Allowing DMZ may assist some troublesome network applications to function properly, but the
DMZ device should have its own firewall to protect itself against malicious traffic.
Allow DMZ: Check this box to allow DMZ.
Destination IP address: Enter the IP address of the connected device you wish to become the DMZ
device (the DMZ destination). NOTE: You can check the IP address of each connected device on the
Connected Devices screen.
Click Save Changes.
5G MiFi M2000 USER GUIDE 71
Mac Filter Tab
The MAC filter allows only selected devices to access the M2000 primary Wi-Fi network. By default,
MAC filter is turned OFF.
Use this tab to turn the MAC Filter ON and specify device access.
NOTE: The MAC filter has no effect on devices connected to the guest Wi-Fi network or devices
connected via USB.
MAC Filter
To use the MAC filter, select the device(s) from the device list that you want to be allowed to connect
to the primary network and move the ON/OFF slider to ON. Click Save Changes.
CAUTION: Turning on MAC filtering immediately disconnects all devices that are not included in the
filter from the primary network.
Device List
This list includes all devices currently connected to the M2000, except those connected via USB.
Add new device: Use this button to add a device to the device list, then enter the device name, MAC
address, choose whether to select the MAC Address Filter checkbox, and click Save Changes.
To delete a device from the list, select its Delete checkbox and click Save Changes.
To discard any unsaved changes and refresh the list, click Refresh list and Confirm.
5G MiFi M2000 USER GUIDE 72
Notes on Blocking Devices
There are two ways to block devices from connecting to the M2000:
• Temporarily block a device from connecting to the M2000 via the primary and guest
networks and via USB.
To use this method, go to the Connected Devices page and click the Block button next to the
device.
• Permanently block a device from connecting to your M2000 primary network only.
Use the MAC Filter.
When blocking devices, the following information applies:
• Devices blocked with Connected Devices > Block are blocked from the Wi-Fi network, even if
the MAC Filter is ON and the device is enabled for the MAC Filter.
• If the MAC Filter is ON, and a device is blocked with Connected Devices > Block, and is not
enabled for the MAC Filter, then it will not be able to connect. Both the MAC Filter and the Block
prevent connection.
• If the MAC Filter is ON, and a device is enabled for the MAC Filter, then the device will be able
to connect. However, it can still be blocked using Connected Devices > Block or by disabling
the MAC Filter.
5G MiFi M2000 USER GUIDE 73
LAN Tab
This tab provides settings and information about the M2000 local area network (LAN). The LAN
consists of the M2000 and all Wi-Fi and USB connected devices.
IPv4
IP Address: The IP address for your M2000, as seen from the local network. Normally, you can use the
default value.
Subnet Mask: The subnet mask network setting for the M2000. The default value 255.255.255.0 is
standard for small (class "C") networks. If you change the LAN IP Address, make sure to use the correct
Subnet Mask for the IP address range of the LAN IP address.
MAC Address: (read-only) The Media Access Controller (MAC) Address for the Wi-Fi interface on your
M2000. The MAC address is a unique network identifier assigned when a network device is
manufactured.
Turn on DHCP Server: This checkbox turns the DHCP Server feature on or off. This should be left
checked. The DHCP server allocates an IP address to each connected device. NOTE: If the DHCP Server
is turned off, each connected device must be assigned a fixed IP address.
DHCP Lease Time: The number of minutes in which connected devices must renew the IP address
assigned to them by the DHCP server. Normally, this can be left at the default value, but if you have
special requirements, you can change this value.
5G MiFi M2000 USER GUIDE 74
Start DHCP Address Range at: The start of the IP address range used by the DHCP server. If the IP is
set on the client device, use an IP address outside of this DHCP range; if the IP address is set using an IP
reservation, it will usually be inside this range. NOTE: Only expert users should change this setting.
End DHCP Address Range at: The end of the IP address range used by the DHCP server. If the IP is set
on the client device, use an IP address outside of this DHCP range; if the IP address is set using an IP
reservation, it will usually be inside this range. NOTE: Only expert users should change this setting.
IPv6
Turn on IPv6: Check this box if any of your connected devices support IPv6. This enables IPv6
connected devices to make IPv6 connections to the Internet.
Link-Local Address: The Link-Local IPv6 address if the connected device supports IPv6.
Click Save Changes to activate and save new settings.
5G MiFi M2000 USER GUIDE 75
Port Filtering Tab
Port Filtering allows you to block outgoing Internet connections and permit only selected applications
to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You
can define additional applications if you know the details of the traffic used and generated by the
applications.
NOTE: You can also view the current Port Filtering setting (ON/OFF) in the Settings panel on the Web
UI Home page.
Port Filtering
To turn on port filtering, move the ON/OFF slider to ON.
To turn off port filtering, so that any application can connect to the Internet, move the slider to OFF.
5G MiFi M2000 USER GUIDE 76
Application Name
Port
TCP*
STCP*
UDP*
Email
POP3
110
Yes
No
Assigned
IMAP
143
Yes
No
Assigned
SMTP
25
Yes
No
Assigned
FTP control (command)
21
Yes
Yes
Assigned
HTTP
80
Yes
Yes
Assigned
HTTPS
443
Yes
Yes
Assigned
Telnet
23
Yes
No
Assigned
Applications
Select the applications you want to be able to access the Internet and click Save Changes.
The following table provides port numbers and protocol information for each port filtering application
listed.
POP3S
IMAPS
SecureSMTP
FTP data transfer
Custom Applications
You can define up to ten custom applications.
995
993
465
20
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Assigned
No
Assigned
Add custom application: Use this button to add a new row to the custom application list.
• On: Check this box if you want the new application to be able to access the Internet.
• App Name: Enter a name for the custom application.
*
Yes
No
Assigned
may not be standardized.
5G MiFi M2000 USER GUIDE 77
indicates the protocol is standardized for the port number.
indicates the protocol is standardized for the port number.
indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use, but
• Start Port: Enter the beginning of the range of port numbers used by outgoing traffic for the
custom application being added.
• End Port: Enter the end of the range of port numbers used by the application.
NOTE: If the application uses a single port instead of a range, type the same value for both the
Start Port and the End Port.
• Protocol: Select the protocol used by the port range from the drop-down list (TCP, UDP, or
both).
• Delete: Check this box to delete a custom application. NOTE: Click on the Port Filtering tab
again to remove deleted custom applications from view on the screen.
Click Save Changes to save any changes made to the custom applications.
5G MiFi M2000 USER GUIDE 78
Port Forwarding Tab
Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular device
connected to your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the
Internet. Port forwarding allows Internet users to access any server you are running on your computer,
such as a Web, FTP, or Email server. For some online games, port forwarding must be used in order for
the games to function correctly.
Important: Port forwarding creates a security risk and should not be turned on unless it is required.
Some mobile networks provide you with an IP address on their own network rather than an Internet IP
address. In this case, Port Forwarding cannot be used, because Internet users cannot reach your IP
address.
5G MiFi M2000 USER GUIDE 79
Application Name
Port
TCP*
STCP*
UDP*
DNS
53
Yes
No
Yes
FTP control (command)
21
Yes
Yes
Assigned
HTTP
80
Yes
Yes
Assigned
NNTP
119
Yes
No
Assigned
POP3
110
Yes
No
Assigned
SMTP
25
Yes
No
Assigned
SNMP
161
Assigned
No
Yes
Telnet
23
Yes
No
Assigned
TFTP
69
Assigned
No
Yes
Port forwarding
To turn on port forwarding, move the ON/OFF slider to ON.
To turn off port forwarding, so that no inbound traffic is forwarded to a LAN client, move the slider to
OFF.
Check the box next to each Port Forwarding application that you want to allow.
To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the
target device in the Application IP Address field.
Click Save Changes.
The following table provides port numbers and protocol information for each port forwarding
application listed.
FTP data transfer
HTTPS
POP3S
SecureSMTP
20
443
995
465
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Assigned
Assigned
Yes
No
*
Yes
No
Assigned
may not be standardized.
5G MiFi M2000 USER GUIDE 80
indicates the protocol is standardized for the port number.
indicates the protocol is standardized for the port number.
indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use, but
Custom Applications
You can add up to ten custom applications. Once defined, these applications can be turned on and off
the same way as pre-defined applications.
Add Custom Application: Use this button to add a new row to the custom applications list.
• On: Check this box if you want the application to be able to access the Internet (enabling port
forwarding).
• App Name: Enter a name for the custom application.
• IP Address: If you want to limit service for the application to a single connected device, enter
the IP address of the target device. To find the IP address of a device, go to the Connected
Devices page. NOTE: To ensure the device you are forwarding to does not have a different IP
address after a reboot, either statically assign the IP address on the client device, or set up a
DHCP reservation.
• Port Type: Select Range or Translate from the drop-down list.
• Port Numbers: Use the From and To fields to specify the range of port numbers to be
forwarded. NOTE: If the application uses a single port instead of a range, type the same value
in both the From and To fields.
For translate ports, use the Ext. and Int. to specify ports. NOTE: Forwarding takes inbound
traffic on a port to the same port on a client device. Use translate ports to send traffic to a
different port on the client device. For example, instead of having inbound traffic on port 1234
forward to port 1234 of the client device, you can have it forward to port 5678.
• Protocol: Select the protocol used by the port range from the drop-down list (TCP, UDP, or
both).
• Delete: Check this box to delete a custom application. NOTE: Click on the Port Forwarding tab
again to remove deleted custom applications from view on the screen.
Click Save Changes to save any changes made to the custom applications.
5G MiFi M2000 USER GUIDE 81
VPN Tab
Use this page to establish a tunnel connection to an OpenVPN server and route all traffic on
connected devices through the tunnel.
VPN Connection
This section is visible once you have configured your M2000 for OpenVPN.
Connection status: The status of the VPN connection.
Connection time: The amount of time the VPN connection has been established.
Connect: Connects to the VPN server.
View log: Displays the VPN connection log.
5G MiFi M2000 USER GUIDE 82
VPN Settings
To configure a VPN connection, click Configure Open VPN Settings.
Open VPN Configuration Files: Drag and drop the OpenVPN configuration files from your OpenVPN
provider in the file upload area.
Username: Enter your OpenVPN connection username here.
Password: Enter your OpenVPN connection password here.
Auto-connected VPN: When the Auto-connect VPN ON/OFF slider is ON, the VPN tunnel will
automatically be established whenever an Internet connection is made. When OFF, the VPN
connection must be established manually.
Clear all VPN settings: This button deletes all VPN files, logs, and resets all VPN settings.
Click Save changes and connect to save your configurations and connect to the VPN server.
5G MiFi M2000 USER GUIDE 83
Inseego Connect Tab
Use this page to enable and configure settings for connection with Inseego Connect. Inseego Connect
is a cloud platform product that provides 360 degree visibility and secure accessibility into your
deployment from a single platform.
Use the ON/OFF slider to turn the connection to Inseego Connect ON or OFF.
Inseego Connect Status
Connection state: The status of the Inseego Connect connection.
UP – M2000 is communicating with Inseego Connect servers.
DOWN – M2000 is NOT communicating with Inseego Connect servers.
Last reported: The time when your M2000 last sent a packet to Inseego Connect servers.
Reporting interval: This is the interval at which your M2000 will send packets into the Inseego
Connect server. NOTE: A shorter interval means more data usage.
5G MiFi M2000 USER GUIDE 84
5
Troubleshooting and Support
Overview
Common Problems and Solutions
Technical Support
5G MiFi M2000 USER GUIDE 85
Overview
The M2000 is a highly reliable product. Most problems are caused by one of these issues:
• System resources required by the M2000 are being used by other devices.
• Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
First Troubleshooting Steps
• Make sure you are using the M2000 in the correct geographic region.
• Ensure that your wireless coverage extends to your current location.
• Ensure you have an active data plan.
IMPORTANT: Before contacting support, be sure to restart both your connected device and your
M2000, and ensure that your SIM card is inserted correctly.
Common Problems and Solutions
The solutions in this section can help solve many common problems encountered while using the
M2000.
My M2000 powered off without pressing the Power button
This may occur under any of the following circumstances:
• Pressing the RESET button or Restore Factory Settings on the touchscreen or Admin Web UI
• M2000 automatically restarting after configuration changes
• Switching profiles
• Restoring the configuration settings
• Battery depletion
To restore power, follow these steps:
1. Manually press and hold the M2000 Power button for three seconds to turn it back on.
2. If the battery is depleted, charge the M2000 with the wall charger.
5G MiFi M2000 USER GUIDE 86
No service is available
• Reorient your device. If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device. For example, try moving your device
close to a window.
• You are outside your coverage area, or there may be a problem with your account. Check with
your network operator.
My M2000 has no power/touchscreen doesn’t display when I press the Power button
• Make sure the battery is properly seated in the device.
• Check that the battery is fully charged.
I forgot my Wi-Fi password
Tap Wi-Fi Name/Password to see your Wi-Fi name (SSID) and Wi-Fi password.
I forgot my M2000 Admin website password
• Your initial M2000 Admin website password is the same as your Wi-Fi password.
• If you have changed your Admin password, click I forgot the Admin password in the Sign In
display. After you correctly answer the security question you set up, the current password is
displayed.
I cannot connect a device to my M2000
On your M2000: Make sure the Network Signal Strength indicator displays at least one bar and
that the type of network is displayed on the Home screen (for example, 5G).
On the device you want to connect: Make sure Wi-Fi is turned on. The M2000 will broadcast its own
wireless network and name. Open the list of available Wi-Fi networks. Select the M2000 primary or
guest network and enter the password.
NOTE: You can find the primary network name and password by tapping Wi-Fi Name/Password on
your M2000 – swipe left to see the guest network name and password.
Once connected to the Internet, the M2000 Home screen displays the connected device.
5G MiFi M2000 USER GUIDE 87
I see other networks, but not the network name for my M2000
The default multi-mode settings on your M2000 work for most Wi-Fi clients, however, some older
devices require that you set one of the Wi-Fi bands to support older BGN standards:
1. Access the M2000 Admin website. Tether your device to the M2000 with the USB-C cable. On
the M2000 touchscreen, select Access Internet (USB & Wi-Fi) and click OK. Open any web
browser and go to http:/my.MIFI/ or http://192.168.1.1. NOTE: If you have another device that
can connect to your M2000, you can use it to access the Admin website.
2. Navigate to Wi-Fi > Settings. Under 2.4 GHz Band Settings, use the drop-down to change
the 802.11 mode to 802.11 bgn. NOTE: This allows older devices to connect on the 2.4 GHz
band, but leaves the 5 GHz band in multi-mode to allow newer devices the fastest available
connection.
3. Click Save Changes. Your M2000 will reboot and the network name should be visible on all
devices.
I see the network name, but cannot connect a device to my M2000
Tap Wi-Fi Name/Password on the M2000 Home screen to make sure you are using the correct Wi-Fi
password. Swipe left to view the guest network credentials if you are connecting to the guest network.
The default network security settings on your M2000 work for most Wi-Fi clients, however, some older
devices may not have access. If you are entering the correct password and still unable to connect,
change the network security setting to WPA/WPA2 Mixed Mode:
1. Access the M2000 Admin website by tethering the device to the M2000 with the USB-C cable.
On the M2000 touchscreen, select Access Internet (USB & Wi-Fi) and click OK. Open any web
browser and go to http:/my.MIFI/ or http://192.168.1.1. NOTE: If you have another device that
can connect to your M2000, you can use it to access the Admin website.
2. Navigate to Wi-Fi > Primary Network. In the Security drop-down, select WPA/WPA2 Mixed
Mode.
3. Click Save Changes and Confirm. Your M2000 will reboot and all devices should be able to
connect.
I want to see how many devices are connected
On the M2000 touchscreen: Look below the Connected Devices icon on the Home screen for
the number of connected devices. Tap the icon for details on the connected devices.
On the M2000 Admin website: The Connected Devices panel on the Home page lists the number of
connected devices to the right of Connected Devices. Click in the bottom-right corner of the panel
for details on connected devices.
5G MiFi M2000 USER GUIDE 88
I want to see the firmware (software) version installed on my M2000
NOTE: Software updates are delivered to the M2000 automatically over the mobile network.
On the M2000 touchscreen: Tap Menu and then swipe up and tap Software Update.
On the M2000 Admin website: Click in the bottom-right corner of the Settings panel and select
the Software Updates tab.
I want to see the phone number for my M2000
On the M2000 touchscreen: Tap Menu and then swipe up and tap About. Your M2000 phone
number is listed as Wireless Number.
On the M2000 Admin website: Click in the bottom-right corner of the About panel and select the
Diagnostics tab. Your M2000 phone number is listed as Mobile number (MDN).
I want to see the battery level of my M2000
On the M2000 touchscreen: You can view the battery icon and percentage on the top
right of the Home screen.
On the M2000 Admin website: You can view the battery icon and percentage on the top right of the
Home page.
I want to turn my M2000 off
Press and hold the Power button on the M2000 for three seconds until you see the Power Off screen.
Then select Shutdown and tap OK.
I want to know if my M2000 is still on when the touchscreen is dark
• The when the M2000 is on, the LED status light on the blinks slowly as a “sign of life”.
• You can press and release the Power button to wake up the touchscreen.
5G MiFi M2000 USER GUIDE 89
Technical Support
IMPORTANT: Before contacting Support, be sure to restart both your computer and your M2000,
and ensure that your SIM card is inserted correctly.
Customer Service and Troubleshooting
Contact your service provider for assistance.
More Information
Documentation for your MiFi M2000 is available online. Go to
documentation. Or, from the M2000 Admin website, select Help > Online Support > Device Support
Page & User Guide.
www.inseego.com/support-
5G MiFi M2000 USER GUIDE 90
6
Product Specifications and
Regulatory Information
Product Specifications
Regulatory Information
Product Certifications and Supplier’s Declarations of Conformity
Wireless Communications
Limited Warranty and Liability
Safety Hazards
Proper Battery Use and Disposal
5G MiFi M2000 USER GUIDE 91
Name:
5G MiFi M2000
Model:
M2000B
Regulatory:
FCC, ISED
Dimensions:
5.9” x 2.2” x 0.70” (150mm x 70mm x 17.9mm)
Weight:
7.40 oz (210 g)
Operating Temperature:
14° to 131°F (-10°C to 55°C)
Ports:
USB-C Port – (Charging, tethering, universal charging of external devices)
SIM:
4FF Nano SIM
Chipset:
Qualcomm® Snapdragon™ SDX55
Display:
2.4” (60.96mm) Touchscreen
Languages:
English
Operating Temperature:
14° to 131°F (-10°C to 55°C)
Storage Temperature:
-30° C to 70° C (-22° F to 158° F)
Battery Charging Temperature:
0° C to 40° C (32° F to 104° F)
Relative Humidity:
The device shall be fully operational up to a maximum of 93% relative
Drop:
The device accessories (battery and charger) shall withstand drop from
Electrostatic Discharge:
The device shall be able to withstand the following ESD: 8kV contact /
Vibration Stability:
The device shall be able to withstand the following vibration profile: 10-
Product Specifications
Device
Power Indicator LED
Spanish
Environmental
humidity (non-condensing).
1.5m onto hard surface (stone, concrete, metal) without mechanical,
electrical, or functional damage, except for slight scratches or mars.
The housing will withstand drop from 1.25m onto hard surface stone,
concrete, metal) without mechanical, electrical, or functional damage,
except for slight scratches or mars.
15kV air discharge.
2000Hz, 1.5G acceleration, 3 axes.
5G MiFi M2000 USER GUIDE 92
Charging:
14.4W Qualcomm-Enabled Quick Charger
Time for Full Charge:
3 hours (when not in use)
Battery:
5050 mAh Li-Ion Battery (included)
Battery Life:
All day
5G Sub6
4G LTE CAT 22
4x4 MIMO Sub6
256 QAM Sub6
HSPA+/UMTS
Wi-Fi 6: 802.11 a/ac/b/g/n/ax (2.4GHz/5.0GHz)
2x2 MIMO
Supports up to 30 Wi-Fi Enabled Devices
Real Simultaneous Dual-Band Wi-Fi
Primary and Guest Wi-Fi Networks
Systems Supported:
Windows® 10
Security:
AES 128 Encryption, 3rd Party Penetration Testing, Wi-Fi Security (WPA/WPA2/WPA3),
Industry Leading Warranty
Inseego Care Support and Advanced Replacement Options Available
MiFi Provisioning Available to Apply Custom Templates and Verify Device Activation Prior to Shipment
Power
USB Type A to C Cable
Network Connectivity*
Wi-Fi
Software
Mac OS® X 10.13 or Higher
Linux® Ubuntu 16.04 or Higher
Chromebook
Wi-Fi Protected Setup (WPS), Wi-Fi Privacy Separation, VPN Pass-Through, OpenVPN,
MAC Address Filtering, NAT Firewall, Port Forwarding, Port Filtering, Security Hardened
Web Interface, Password Hash, Anti-CSRF, Session Timeout, Wi-Fi On/Off Control,
Incorrect Password Lockout, Admin Password to Lockout
TM
and Microsoft® Surface
Warranty and Services
* Data plan required. Coverage subject to network availability.
5G MiFi M2000 USER GUIDE 93
Regulatory Information
Federal Communications Commission Notice (FCC – United States)
FCC ID: PKRISGM2000B
Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with the
manufacturer’s user manual. However, there is no guarantee that interference will not occur in any
particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged to try to correct
the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules.
Operation is subject to the following two conditions.
•
This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF.
SUCH ACTION MAY VOID THE WARRANTY. THIS DEVICE IS FACTORY TUNED. NO CUSTOMER
CALIBRATION OR TUNING IS REQUIRED. CONTACT INSEEGO CORP TECHNICAL SUPPORT FOR
INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modification not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to
this device that are not expressly approved by Inseego Corp. may void your authority to operate the
equipment.
5G MiFi M2000 USER GUIDE 94
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in
conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP.
Innovation, Science and Economic Development Notice (ISED – Canada)
IC:
3229A-M2000B
ISED RSS-Gen Notice
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the
following two conditions:
This device may not cause interference.
1.
2.
This device must accept any interference, including interference that may cause
undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
L’appareil ne doit pas produire de brouillage;
1.
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for
harmful interference to co-channel mobile satellite systems.
Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une
utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux.
ISED Canada ICES-003 Compliance
CAN ICES-3 (B)/NMB-3(B)
FCC RF Exposure Guidance Statement
In order to comply with FCC RF Exposure requirements, this device must be installed to provide at
least 10 mm separation from the human body at all times.
Afin de se conformer aux exigences d'exposition RF FCC / ISED, cet appareil doit être installé pour
fournir au moins 10 mm de séparation du corps humain en tout temps.
5G MiFi M2000 USER GUIDE 95
Product Certifications and Supplier’s Declarations of Conformity
Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at
Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA.
https://www.inseego.com/support/
.
Wireless Communications
IMPORTANT: Due to the transmission and reception properties of wireless communications, data
occasionally can be lost or delayed.
This can be due to the variation in radio signal strength that results from changes in the characteristics
of the radio transmission path. Although data loss is rare, the environment where you operate the
modem might adversely affect communications.
Variations in radio signal strength are referred to as fading. Fading is caused by several different
factors including signal reflection, the ionosphere, and interference from other radio channels.
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the
delays or errors in data transmitted or received with the M2000 device, or failure of the M2000 device
to transmit or receive such data.
Limited Warranty and Liability
Inseego Corp. warrants for the 12-month period immediately following receipt of the
Product by Purchaser that the Product will be free from defects in material and workmanship
under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The exclusive remedy for a claim under this warranty shall be limited to the repair or
replacement, at Inseego’s option, of defective or non-conforming materials, parts or
components. The foregoing warranties do not extend to (I) non-conformities, defects or errors in
the Products due to accident, abuse, misuse or negligent use of the Products or use in other
than a normal and customary manner, environmental conditions not conforming to Inseego’s
specification, of failure to follow prescribed installation, operating and maintenance procedures,
(II) defects, errors or nonconformities in the Product due to modifications, alterations, additions
or changes not made in accordance with Inseego’s specifications or authorized by Inseego, (III)
normal wear and tear, (IV) damage caused by force of nature or act of any third person, (V)
shipping damage, (VI) service or repair of Product by the purchaser without prior written
consent from Inseego, (VII) products designated by Inseego as beta site test samples,
experimental, developmental, reproduction, sample, incomplete or out of specification
Products, or (VIII) returned products if the original identification marks have been removed or
altered.
5G MiFi M2000 USER GUIDE 96
Safety Hazards
Do not operate the 5G MiFi M2000 in an environment that might be susceptible to radio interference
resulting in danger, specifically:
Areas where prohibited by the law
Follow any special rules and regulations and obey all signs and notices. Always turn off the host device
when instructed to do so, or when you suspect that it might cause interference or danger.
Where explosive atmospheres might be present
Do not operate your device in any area where a potentially explosive atmosphere might exist. Sparks
in such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and
comply with all signs and instructions.
Users are advised not to operate the device while at a refueling point or service station. Users are
reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in progress.
Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles
using liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or
particles, such as grain, dust or metal powders, and any other area where you would normally be
advised to turn off your vehicle engine.
Near medical and life support equipment
Do not operate your device in any area where medical equipment, life support equipment, or near any
equipment that might be susceptible to any form of radio interference. In such areas, the host
communications device must be turned off. The device can transmit signals that could interfere with
this equipment.
On an aircraft, either on the ground or airborne
In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the modem is turned off prior to boarding
aircraft in order to comply with these regulations. The modem can transmit signals that could interfere
with various onboard systems and controls.
While operating a vehicle
The driver or operator of any vehicle should not operate a wireless data device while in control of a
vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In
some countries, operating such communications devices while in control of a vehicle is an offense.
Electrostatic Discharge (ESD)
Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native
connection software might attempt to reinitialize the device should a substantial electrostatic
discharge reset the device. If the software is not operational after an ESD occurrence, then restart your
computer.
5G MiFi M2000 USER GUIDE 97
Proper Battery Use and Disposal
IMPORTANT: In the event of a battery leak:
- Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash
the affected area with large amounts of water and seek medical advice.
- Seek medical advice immediately if a battery has been swallowed.
- Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission and
reception properties of wireless communications, data occasionally can be lost or delayed.
Please review the following guidelines for safe and responsible battery use:
• Do not disassemble or open, crush, bend or deform, puncture, or shred.
• Do not modify or remanufacture, attempt to insert a foreign object into the battery, immerse
or expose to water or other liquids, or expose to fire, explosion, or other hazard.
• Only use the battery for the system for which it was specified.
• Only use the battery with a charging system that has been qualified with the system per IEEE
1725. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or
other hazard.
• Do not short circuit a battery or allow a metallic or conductive object to contact the battery
terminals.
• Replace the battery only with another battery that has been qualified with the system per IEEE
1725. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other
hazard.
• Promptly dispose of used batteries in accordance with local regulations.
• Battery usage by children should be supervised.
• Avoid dropping the M2000 or battery. If the M2000 or the battery is dropped, especially on a
hard surface, and the user suspects damage, take it to a service center for inspection.
• Improper battery use may result in a fire, explosion, or other hazard.
5G MiFi M2000 USER GUIDE 98
7
Glossary
5G MiFi M2000 USER GUIDE 99
Glossary
• 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data
communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to
increase the capacity and speed of wireless data networks using new DSP (digital signal
processing) techniques and modulations that were developed around the turn of the
millennium. A further goal is the redesign and simplification of the network architecture to an IPbased system with significantly reduced transfer latency compared to the 3G architecture. The
LTE wireless interface is incompatible with 2G and 3G networks, so that it must be operated on a
separate wireless spectrum
• 5G—Fifth Generation. The successor to 4GLTE technology, offering greater bandwidth and
higher download speeds. In addition to serving cellular networks, 5G networks can be used as
internet service providers, competing with other ISPs. 5G also opens up new IoT and M2M
possibilities. Wireless devices must be 5G enabled to use 5G networks.
• 802.11 (a, b, g, n, ax) — A set of WLAN Wi-Fi communication standards in the 2.4 and 5 GHz
frequency bands.
• APN — Access Point Name. The name of a gateway between a mobile network and another
computer network, often the Internet.
• bps — Bits per second. The rate of data flow.
• Broadband — High-capacity high-speed transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.
• DHCP — Dynamic Host Configuration Protocol. Software found in servers and routers that
automatically assigns IP addresses and other configuration data to computers, tablets, printers,
and other devices connection to the IP network.
• DHCP Server — A server or service with a server that assigns IP addresses.
• DMZ — demilitarized zone. A sub-network that contains and exposes an organization's
external-facing services to an untrusted network, usually a larger network such as the Internet.
• DNS — Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.
• Firmware — A computer program embedded in an electronic device. Firmware usually
contains operating code for the device.
• FTP — File Transfer Protocol. A standard network protocol used to transfer computer files
between a client and server.
• GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on
9
context. When referring to disk capacities it usually means 10
bytes. It also applies to data
transmission quantities over telecommunication circuits.
5G MiFi M2000 USER GUIDE 100
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