Inseego ISGMIFI8000 User Manual
MiFi 8000
USER GUIDE
4G LTE Wireless Mobile Hotspot
©2019 Inseego Corp. All rights reserved. The information contained in this document is subject to change without
notice and should not be construed as a commitment by Inseego Corp.
Patents and Licenses
For a complete list of all Inseego Corp. patents, visit www.Inseegowireless.com/about/contact-us.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Inseego Corp. and/or Inseego Corp.’ suppliers. Although
copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego Corp. and/or
Inseego Corp. suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose
is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up
copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers
to any person for any purpose other than processing the internal data for the intended use of the software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Inseego Corp. is a trademark of Inseego Corp., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this
user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.
or any other Trademark displayed in this user manual without the written permission of Inseego Corp. or its respective owners.
• Inseego Corp., and the Inseego Corp. logo are all trademarks of Inseego Corp.
• MiFi® and the MiFi logo are registered trademarks of Inseego Corp.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Inseego Corp. Revision History
Part Number Revision Description Date
90027135 R1 Initial release - DRAFT C 26 Apr 2019
FCC ID: PKRISGMiFi8000
PN: 90027135_R1_DRAFTC_UG_MiFi8000_MVNO_26 Apr 2019
Please visit www.inseego.com for the latest information about your device.
Contents
Overview ............................................................... 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents ....................................................................... 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About MiFi 8000’s Internet Connection ................................................... 3
Caring for Your MiFi 8000 ................................................................ 3
About Your MiFi 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Status Indicators ......................................................................... 5
Power Management ......................................................................... 7
Charging Your MiFi 8000 ................................................................. 7
Using Your MiFi 8000 to Charge Other Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing the 4G LTE SIM Card ..........................................................10
Using Your MiFi 8000’s Touchscreen ..................................... 11
Turning Your MiFi 8000 On and O ..........................................................12
Connecting to Your MiFi 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Your MiFi 8000’s Touchscreen .........................................................13
The Home Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Managing Your MiFi 8000 Using the Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . 15
Managing Your MiFi 8000 Using the Touchscreen ............................................16
About this Chapter .....................................................................16
Wi-Fi ...................................................................................16
Connected Devices .....................................................................17
Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Settings ................................................................................17
Universal Charging ..................................................................... 18
USB File Share ..........................................................................18
Update Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About MiFi ............................................................................. 19
Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Managing Your MiFi 8000 Admin Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing Your MiFi 8000 Using the Admin Website .........................................22
About this Chapter .....................................................................22
Accessing the MiFi 8000 Admin Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
The MiFi 8000 Admin Website Home Screen ............................................. 23
Checking Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing Your MiFi 8000 Admin Password ..............................................25
Managing Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Managing Connected Devices ..........................................................28
Editing a Connected Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing the Maximum Number of Connected Devices ............................. 29
Blocked Devices .................................................................... 29
Managing USB File Share ................................................................30
Managing Settings .....................................................................31
The Preferences Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The Software Update Tab ...........................................................32
The Backup and Restore Tab ........................................................34
The GPS Tab ........................................................................34
The Advanced Tab ..................................................................35
Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Device Info .........................................................................46
4G LTE Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Logs ................................................................................48
Getting Help ...........................................................................49
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Technical Support .......................................................................... 56
Technical Support ......................................................................56
Product Specications and Regulatory Information ...................... 57
Product Specications ......................................................................58
General ................................................................................58
Technology/Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Regulatory Statements .....................................................................60
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Limited Warranty and Liability ..............................................................62
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Proper Battery Use and Disposal ............................................................65
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
iii
1
Overview
Overview
About Your MiFi 8000
Power Management
Overview
Congratulations on your purchase of the Inseego MiFi 8000®.
With the MiFi 8000 you can access 4G LTE networks for faster apps, uploads and downloads.
Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming
consoles and more* - and experience download speeds up to 10 times faster than with Inseego’s
3G*.
The MiFi 8000 is also backwards compatible to 3G networks, ensuring reliable connectivity when
you need it most.
Package Contents
The MiFi 8000 package includes:
• MiFi 8000
• Pre-installed 4400mAh Standard Lithium Ion Battery
• Pre-installed 4G LTE SIM Card (4FF)
• QuickCharge Charger
• Type A to Type C USB Cable
• Wireless Brochures
System Requirements
• Compatible with all major operating systems
• Works with the latest versions of browsers, including Google Chrome®, Firefox®, Internet Explorer®,
Safari™ and Mobile Safari™.
To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser
software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.
Your MiFi 8000 must have proper data service to function.
2
About MiFi 8000’s Internet Connection
With LTE you can get the speed you require to work eciently outside the home or oce. You
can connect to the Internet, access your corporate intranet, check your email and download
attachments at speeds that are up to 10 times faster than 3G*.
4G Mobile Broadband with LTE*
• Download: typical download speeds of 5-12 Mbps.
• Upload: typical upload speeds of 2-5 Mbps.
Wi-Fi 802.11a/b/g/n/ac
• 802.11a uses the 5.0 GHz frequency with speeds up to 12 Mbps.
• 802.11b uses the 2.4 GHz frequency with speeds up to 12 Mbps.
Caring for Your MiFi 8000
Like any electronic device, the MiFi 8000 must be handled with care to ensure reliable operation.
Inseego Corp recommends the following guidelines:
• Protect the MiFi 8000 from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to the MiFi 8000; they might cause the MiFi 8000 to potentially
overheat and they might alter the performance of the antenna.
• Store the MiFi 8000 in a safe place when not in use.
* Average download speeds of 5-12 Mbps/average upload speeds of 2-5 Mbps. Actual throughput speed and coverage may vary.
3
About Your MiFi 8000
➊
➋
➍
➌ ➎
➊ Power Button — Powers the MiFi 8000 on and off.
➋ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users
connected. Swipe left/right/up or down to access available menu options.
➌ Test Port
➍ USB-C Port — Use to connect the QuickCharge charger, Internet over USB-C, to charge one
additional wireless device, and MiFi Share le sharing via mass storage.
➎ Test Port
➏
➑
➐
➏ Master Reset Hole — Use to reset MiFi 8000 back to original factory settings.
➐ Battery Compartment — The battery is pre-installed.
➑ Battery Removal Divot — Insert a ngernail here and lift to remove the battery.
4
Status Indicators
DISPLAY ICON
No icons The MiFi 8000 is powered o or not receiving power, or
Network Signal
Strength
Activity Indicator Data is being transferred between the mobile network
Roaming Roaming indicator.
Wi-Fi Indicator Your MiFi 8000 Wi-Fi network in turned ON.
Messages You have unread messages.
DESCRIPTION
the screen is in power-saving mode.
Network Signal Strength Indicator. More bars indicate
more signal strength.
and your MiFi 8000.
Connected Devices Shows the number of Wi-Fi devices connected to your
MiFi 8000.
Battery Charge
Indicator
Battery Charge
Indicator
Battery AC Charging
Indicator
Battery USB Charging
Indicator
The battery is fully charged.
the battery is critically low and the MiFi 8000 will shut
down unless the battery is connected to the charger.
Displays when the MiFi 8000 is connected to the AC
charger.
Displays when the MiFi 8000 is connected ia USB and is
charging.
5
OTHER ICONS
SIM - Red If this icon is displayed, there is no SIM card installed.
SIM - Red If this icon is displayed, your SIM is locked. Real-time data
usage meter will not display.
SIM - Red If this icon is displayed, there is a SIM error. Check to be
sure your SIM card is properly installed.
USB Tethered If this icon is displayed, your MiFi 8000 is connected to
Wi-Fi via USB.
Universal Charging Tap the icon to display Universal Charging status.
Options include Available, Charging, or Not available.
Software Update Scroll and select the icon to display the current SW
version, and to download and install an update.
MiFi Share USB Mass storage device in use.
6
Power Management
Charging Your MiFi 8000
IMPORTANT Before you use your MiFi 8000, be sure to charge the battery for at least three
hours to ensure a full initial charge. When fully charged, the battery has up to 24 hours of life.
To charge the battery:
➊ Connect the USB end of the QuickCharge charger into the charging port of the MiFi 8000.
➋ Plug the other end of the wall charger into the appropriate electrical outlet. When the
battery is fully charged, the battery icon will turn solid black.
Before using your MiFi 8000, read the battery safety information in the "Safety Hazards" section of
this guide. (See Proper Battery Use and Disposal on page 124.)
CAUTION! Use only batteries and chargers with your MiFi 8000 that have been approved by
Inseego Corp for optimal performance and safe operation.
Using Your MiFi 8000 to Charge Other Devices
The universal charging port allows you to charge an additional device such as a phone or tablet,
using your MiFi 8000.
To charge an additional device:
➊ Connect the USB cable to the device to be charged.
➋ Connect the other end of the USB cable to the Universal Charging port on the MiFi 8000.
7
To check your MiFi 8000’s battery level, from the Home screen, tap Menu > Universal Charging.
Replacing the Battery
To remove and replace the battery:
➊ Insert your ngernail in the battery removal groove at the top edge of the battery cover,
then lift and remove the battery cover. Set the cover aside.
➋ Insert your nger into the battery removal divot and lift the battery out of the battery
compartment.
➌ Align the gold contacts on the new battery with the gold contacts on the MiFi 8000 and
gently slide the battery into place.
8
➍ Replace the cover by setting it on the MiFi 8000 where the notches align, then press on the
cover until it clicks into place and is at across the entire bottom surface.
Battery Tips
WARNING ! Always use only approved batteries and chargers with your MiFi 8000. The
warranty does not cover damage caused by non-approved batteries and/or chargers.
• Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the MiFi 8000 and the battery.
• The battery discharges more rapidly as additional devices access your MiFi 8000.
• Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
• New batteries or batteries stored for a long time may take more time to charge.
• When charging your battery, keep it near room temperature.
• When storing your battery, keep it uncharged in a cool, dark, dry place.
• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
• Never leave the MiFi 8000 in an unattended vehicle where it can get too hot or too cold.
• Some batteries perform best after several full charge/discharge cycles.
• It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
IMPORTANT Whenever you remove or insert the battery, ensure your MiFi 8000 is not
connected to any device or power source. Never use tools, knives, keys, pens or any type of
object to force the door open or to remove the battery. Using any of these types of objects could
result in puncturing the battery.
9
Replacing the 4G LTE SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone
number and important information about your wireless service. Your MiFi 8000 comes with the SIM
card and battery already installed.
To remove the 4G LTE SIM card:
➊ Insert your ngernail in the battery removal groove at the top edge of the battery cover,
then lift and remove the cover. Set the cover aside.
➋ Remove the battery from the battery well.
➌ Carefully slide the SIM card backwards to remove from the SIM card slot.
NOTE Should your 4G SIM card be lost or damaged, contact your network operator.
To install a new 4G LTE SIM card:
➊ Lift to open the battery cover located on the back of the MiFi 8000.
➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold-
colored contacts.
➌ Hold the card with the gold-colored contact points facing down.
➍ Insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.
CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static
electricity, water, or dirt.
10
2
Using Your MiFi 8000’s
Touchscreen
Turning Your MiFi 8000 On and O
Using Your MiFi 8000’s Touchscreen
Turning Your MiFi 8000 On and O
• To turn your MiFi 8000 on, press and hold the Power button for 2 seconds.
• To turn it o, press and hold the Power button for 3 seconds..
• To wake the MiFi 8000 display, press and release the Power button.
Connecting to Your MiFi 8000
You can use the MiFi 8000 as a wireless mobile hotspot to connect your computer and up to a total
of 15 Wi-Fi enabled devices to the mobile broadband network.
To connect to your MiFi 8000:
➊ Turn on your Wi-Fi enabled device and your MiFi 8000. The MiFi 8000 will broadcast its own
wireless network and name.
Tip! The steps to connect to a Wi-Fi network vary depending on your device and software. See your
device’s User Guide for more information.
➋ When prompted, enter your Wi-Fi Network password. The MiFi 8000 Home screen should
now show an additional connected device. Your Wi-Fi enabled device is now connected to
the Internet.
➌ You can view or change MiFi 8000 settings by connecting to the MiFi 8000 Admin website at
http://my.MiFi 8000 or http://192.168.1.1.
IMPORTANT Charge the battery completely before you connect your computer to your MiFi
8000. (See Power Management.)
12
Using Your MiFi 8000’s Touchscreen
From the MiFi 8000’s touchscreen, you can check your MiFi 8000’s status, view your current data
usage, see Wi-Fi and Connected Devices details, and more.
The Home Screen
The Home screen lets you see what your MiFi 8000 is doing at a glance.
MiFi 8000
Data Usage
Wi-Fi On/Off
Menu
MiFi 8000 Home Screen
Wi-Fi Name /Password
Number of Wi-Fi devices
connected to your MiFi
8000
At the top of the screen, you’ll see status indicators for network signal strength , data
trac activity , unread Inseego system messages , roaming , and battery .
The Data Usage section shows how much of your monthly data you’ve used and how much
time is left until the next billing cycle.
NOTE If SIM Lock is turned on, or if another device is connected to the Universal Charging port
and being charged, the Data Usage meter won’t be shown. Scroll and tap the Data Usage
icon to view your current data usage details.
Unlock SIM Retrieve Data Usage Data Usage Display
13
The middle of the screen shows you if Wi-Fi is on or o, and how many devices are connected to
your MiFi 8000’s Wi-Fi network.
Your Wi-Fi Name and Password are next. For information on changing your Wi-Fi Name and
Password, see (See Managing MiFi 8000 Settings.).
Tap Menu to Open Menu Options Swipe Up/Down to Desired Option Tap to View Desired Option
14
3
Managing Your MiFi 8000
Using the Touchscreen
About this Chapter
Wi-Fi
Connected Devices
Data Usage
Settings
Universal Charging
MiFi Share
About MiFi 8000
Help
Managing Your MiFi 8000 Using the Touchscreen
About this Chapter
You can manage, monitor, and customize your MiFi 8000 settings directly on the MiFi 8000’s
touchscreen, or by using the MiFi 8000 Admin website.
In this chapter, we will show you what features you can manage on your MiFi 8000’s touchscreen.
For website instructions, including features that can only be managed on the website, see
Chapter4, Managing Your MiFi 8000 Using the MiFi 8000 Admin Website.
For general instructions on using your touchscreen, see Chapter 2,
Touchscreen.
Using your MiFi 8000’s
Wi-Fi
Wi-Fi allows you to turn Wi-Fi ON/OFF, and select your Primary and Guest Network settings.
➊ From the Home screen, select Menu > Wi-Fi.
➋ Select Wi-Fi to display the Wi-Fi options.
• Select Wi-Fi Band Selection to select your Primary and Guest Network settings.
NOTE Use the Guest Network to temporarily share Internet access with guests. It creates a
separate Wi-Fi network with a different name and password, and provides the same
configuration options as the Primary network. Users on the Guest network are isolated
from users on your primary network. You can choose to use the Guest Network under
either the 2.4 GHz Band or 5 GHz Band or don’t select either band to turn it off.
• Select Wi-Fi Name/Password to display your current Primary and Guest Network Wi-Fi Name
and Passwrd settings.
• Select Wi-Fi Protected Setup (WPS) to allow compatible Wi-Fi devices to easily connect to
your MiFi 8000’s Primary or Guest network.
Tap Menu Select Wi-Fi Select Wi-Fi option Display Wi-Fi Option Details
16
Connected Devices
From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your MiFi
8000 networks to see the Connected Devices screen.
From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for
each device connected to the MiFi 8000, and to block or unblock each device.
You can also tap to see a list of Blocked Devices and unblock devices from that screen.
Tap Menu Select Connected Devices Select Network
Data Usage
To see your estimated data usage from the Menu, from the Home screen tap Menu > Data Usage.
Settings
You can change various MiFi 8000 Settings or reset your MiFi 8000 to the original factory settings.
From the Home screen, tap Menu > Settings, then choose from one of the following to see the
options for that setting:
• Airplane Mode
• Stealth Mode
• Audio Alerts
• Languages
• Screen Timeout
• Network Settings
• Sleep Mode
• Factory Reset
• Advanced Settings
17
Tap Menu Select Settings Select Desired Setting Display Setting Options
Universal Charging
To see your MiFi 8000 battery charging status and universal charging information, from the Home
screen tap Menu > Universal Charging.
Tap Menu Select Universal Charging Battery Charging Information T
USB File Share
USB File Share lets you share les and folders with connected devices on the MiFi 8000’s Wi-Fi
network when a USB mass storage device is connected to the USB C port.
To set-up your MiFi settings:
➊ From the Home screen, tap Menu > USB File Share.
➋ Select your desired option and tap the ON/OFF button to turn the setting ON or OFF.
NOTE To see instructions on how to access shared folders, sign in to the MiFi 8000 Admin Website
and go to USB File Share > How do I access the shared folders?
Tap Menu Select USB File Share Select Content to Share Select Access and Access Type
18
Loading...