Inseego ISGMC800 User Manual

USB800

USER GUIDE

4G LTE Wireless Modem

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Inseego Corp.. and/or Inseego Corp..’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego Corp.. and/or Inseego Corp..’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.

Trademarks and Service Marks

AT&T is a trademark of AT&T Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of AT&T Inc. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of AT&T Inc. or any other Trademark displayed in this user manual without the written permission of AT&T Inc. or its respective owners.

• Inseego, and the Inseego logo are trademarks of Inseego Corp.

• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States and/or other countries.

• Apple® and Mac® are registered trademarks of Apple, Inc., registered in the U.S. and other countries.

• LTE™ is a trademark of ETSI.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.

Inseego Corp. Revision History

Part Number Revision Description Date

90029507 R1 Initial release - DRAFT B 07/12/2019

FCC ID: PKRISGMC800 IC ID: 3229A-MC800

PN: 90029507 R1 DRAFTB UG USB800 12 Jul 2019 Please visit www.att.com for the latest information about your device.

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Package Contents ....................................................................... 2

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Components ................................................................................ 3

Status & Data Used Indicators ............................................................ 4

Caring for Your Modem ...................................................................... 5

Using Modem USB800 ................................................... 6

Using USB800 for the First Time .............................................................. 7

Inserting and Connecting Your Modem ...................................................... 8

Properly Insert the Modem into Your Device ............................................. 8

Connecting to the Network and the Internet ............................................. 9

Properly Remove the Modem from your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Web User Interface (UI) .....................................................................12

Home .................................................................................. 13

Navigation Panel ....................................................................... 14

......................................................................................15

Settings ....................................................................................16

Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

SIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Software Update .......................................................................20

Advanced .............................................................................. 21

GPS ........................................................................................ 24

Messages ..................................................................................26

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Modem Info ............................................................................30

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Troubleshooting Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Help .......................................................................................36

Account & Tools ............................................................................37

My Account ............................................................................ 38

Coverage Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Data Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Dashboard Application .................................................................39

Install a SIM Card ...........................................................................40

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Technical Support ..........................................................................45

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Data Technical Support ................................................................. 45

Product Specications and Regulatory Information ...................... 46

Product Specications ......................................................................47

General ................................................................................47

Technology/Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Regulatory Statements .....................................................................48

Federal Communications Commission Notice (FCC – United States) ..................48

Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Limited Warranty and Liability ..............................................................52

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Getting Started

Overview

Components

Caring for Your Modem

Overview

Congratulations on purchasing your Modem USB800 from Inseego.

This modem enables you to connect at high speeds to the Internet, your corporate Intranet, and access your email while you’re away from the oce.

Package Contents

The USB800 package includes:

• USB800

NOTE The USB800 is not a handheld device.

• Literature Kit containing:

• Quick Reference Guide

• Important Customer Safety Information

System Requirements

Supported platforms:

• Windows® 7 or higher

• Mac OS® 10.8 or higher

• Linux OS

• Chrome OS

Compatible browsers:

• Microsoft Internet Explorer 7 or higher

• Mozille Firefox 3.6 or higher

• Google Chrome 9 or higher

• Apple Safari 5 or higher

• Opera 9 or higher

You will also need the following:

• USB Port 2.0 or higher

• Wireless data plan

Components

(inside under cover)

➊ Status LED indicator — indicates the network and trac status; it also indicates when there

is no SIM or a SIM error, and when a software update is in progress. (See Package Contents on page 2.)

➋ USB Connector — connects to your computer through a type A USB port.

➌ USB Swivel Connector— allows the USB connector to rotate, making it easier to connect to

computers.

➍ USB Folding Hinge — folds the USB connector into your modem, and allows the USB

connector to be extended and plugged into your computer.

➎ Back Panel (removable) — covers the SIM card slot. Press gently on the cover with your

thumb and slide the panel o. The manual reset button can be found under this panel.

➏ SIM Card Slot — inside under the back panel, the SIM card is pre-installed in the spring-

loaded SIM card slot (under the back panel - not shown).

Status & Data Used Indicators

The LED indicates the modem and data usage status.

Status LED Color Status Description

WHEN NOT CONNECTED

Red Solid No network available

No SIM,SIM locked,SIM error

Green Blinking Modem starting up

WHEN CONNECTED

Green Solid

Modem ready to use Home network No data being transferred

NOTE While starting up, the Status LED will slowly blink

green

Blinking

Amber Solid

Blinking

Data Used LED

OFF Data Usage information is not available.

Green Solid Data Usage: < 80%.

Home network available. Data being transferred.

Roaming network available No data being transferred

Roaming Data being transferred or Software update in progress

Amber Solid Data Usage: 80-89%.

Red Solid

Blinking

Data Usage: 90-99% Data Usage: 100% or greater

Caring for Your Modem

Like any electronic device, the modem must be handled with care to ensure reliable operation. Inseego Wireless recommends the following guidelines:

• Protect the modem from liquids, dust, and excessive temperatures.

• Do not apply adhesive labels to the modem; they might cause the modem to overheat or alter antenna performance.

• The USB connector should plug easily into your device’s standard type A USB port. Forcing the modem into a port might damage the connector.

• Remove the modem from your device before transporting it.

• Store the modem in a safe place when not in use.

Using Modem USB800

Using USB800 for the First Time

Inserting and Connecting Your Modem

Using the Optional Dashboard Application

Using USB800 for the First Time

IMPORTANT Do not connect the modem to a USB hub, as it might not provide suﬃcient

power.

See the Quick Reference Guide included in the box.

To get started, follow these steps.

➊ Conrm your device meets the minimum system requirements. (See System Requirements

on page 2.)

➋ Your modem comes with a SIM card pre-installed. Should you need to swap out your SIM,

follow the instructions for installing an activated SIM Card.

➌ Connect the modem to your device. (See Properly Insert the Modem into Your Device on

page 8.)

IMPORTANT The modem requires an activated SIM to function.

STATUS LED

Red No network available or No SIM or SIM error or SIM lock

Green Solid

Yellow Solid

COLOR

Quick Blink

DESCRIPTION

Home network Data connection in use

Roaming network or Software update in progress Data connection in use

Inserting and Connecting Your Modem

Properly Insert the Modem into Your Device

Open the USB connector

➊ Use your thumb to gently ip open the USB connector on your modem. Be sure to avoid

over-extending the USB connector past its resistance point. Avoid opening the USB connector with metal objects as this might damage the pins.

To properly insert the modem

➋ Hold the modem along the side edges and gently insert it into your device’s USB port. On

most devices, insert the modem with the label facing up. It should t easily into the port. Some devices might orient the USB port so the modem label faces down or sideways. Do not force the modem into the port as this might damage both the modem and the port.

➌ Position the modem as indicated in the following illustrations to maintain SAR compliance

and to ensure proper performance. This modem has been designed and tested to meet SAR compliance as outlined by the FCC. If the modem is connected to USB ports other than those shown, ensure that the modem maintains a separation distance of at least 5 mm.

IMPORTANT The modem must be positioned at 120° for optimal functionality. Failure to

maintain a position between the normal operating range of 110° - 130° will cause the modem to stop functioning.

NOTE If you are having diﬃculty inserting the modem into your device’s USB port, verify that you are

inserting the modem in the correct orientation and that you are using a Type A USB port. While starting up, the Status LED will blink slowly in green.

Connecting to the Network and the Internet

Getting started with your new wireless USB800 is simple. Insert the modem into the USB Port and wait for the status LED to turn solid green. You are now connected to the Internet.

➊ When you access the USB800 for the rst time, you must designate the preferred connection

method for your modem:

Welcome to your USB800 - Connection Preferences

➋ To set your connection preference, select one of the following options:

• Auto-connect - Automatically connect to the network when you insert the modem into your device.

• Auto-connect if not roaming - Automatically connect to the network when you insert the modem into your device only if it is not roaming.

• Manual Connection - Manually connect to the network when you insert the modem into your device. To manually connect to the network, you must use the Connect/Disconnect button.

➌ Click Save Changes to save the connection preference settings.

➍ Click OK to accept and nalize the connection preference settings.

Connection Preferences - Changes Saved

Properly Remove the Modem from your Device

IMPORTANT Be sure to disconnect from the network and close the Web UI before you remove

the modem from your device. Disconnecting from the network and closing browser, email, VPN, and other communication apps avoids potential problems such as automatic shutdown or screen freezing.

Windows

The USB800 Modem’s USB technology allows you to safely remove the modem at any time when you are not connected to the network.

➊ End your data session by selecting Disconnect from the Web UI.

➋ Exit and close the Web UI.

➌ Gently grip the modem on both sides and pull straight out to avoid damaging the USB

connectors.

Mac OS X

➊ End your data session by clicking Disconnect in the Web UI. home page

➋ Exit and close the Web UI.

➌ Click the eject icon to the right of the modem icon in the left column of the Finder window

to eject the modem.

➍ Gently grip the modem on both sides and pull straight out to avoid damaging the USB

connectors.

Web User Interface (UI)

The Web User Interface allows you to manage, monitor and customize your wireless network activity through an easy-to-use web interface. You’ll also be able to:

•

• Update your software to the latest version

Home

USB800 Home allows you to quickly access commonly used links and all available menu options for your modem. It contains the following quick link menu options:

• Navigation Panel

• Account & Tools

• Help & Support

USB800 Web UI Home

USB800 Home displays the following session connection information:

• Network status — Indicates your current network connection status (Connected, Disconnect). Click Disconnect if you are currently connected to the network and wish to disconnect.

• Session Time — The total amount of time connected to the network during the current session.

• Session Data — The total amount of data received from, and transmitted to the network during the current session.

• You have a new message - This notication displays when you have a new message. To view messages, click View Message to access the Messages page. (See Messages on page 26.)

Navigation Panel

The Navigation Panel allows you to quickly access commonly used links for your modem. It contains the following quick link menu options:

•

USB800 Web UI Home - Navigation Panel

+ 41 hidden pages